Siemens Optipoint Hipath 2000 Users Manual OptiPoint_410_advance

HIPATH 5000 to the manual 0452bae9-b6f5-4d20-aef4-99e6917806a0

2015-02-05

: Siemens Siemens-Optipoint-Hipath-2000-Users-Manual-410546 siemens-optipoint-hipath-2000-users-manual-410546 siemens pdf

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HiPath 2000
HiPath 3000
HiPath 5000
optiPoint 410 advance
Operating Instructions
Before You Begin
2
Before You Begin
These operating instructions describe the optiPoint 410 advance telephone on your
HiPath 2000 and HiPath 3000 / 5000.
They describe all functions you can use from your telephone. You may find that some func-
tions you wish to use are not available on your telephone. This may be due to one of the
following reasons:
• The function has not been configured for your telephone - address any questions to
your service personnel.
• Your communications platform does not support this function - contact your service
personnel to upgrade your system.
Important Notes
CE (customer equipment) does not continue to support emergency dialing after loss of
mains power, if battery back up and power fail switchover to emergency analogue phones
is not available.
Never allow the telephone to come into contact with staining or aggressive liquids such as
coffee, tea, juice, or soft drinks. For information on telephone maintenance ÆPage 123.
The information provided in this document contains merely general descriptions or charac-
teristics of performance which in case of actual use do not always apply as described or
which may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed
in the terms of contract.
The trademarks used are owned by Siemens AG or their respective owners.
Do not operate the telephone in environments where there is a danger of
explosions.
Use only original Siemens accessories ÆPage 122. Using other accesso-
ries may cause a hazard and will invalidate the warranty and the CE mark.
Never open the telephone or a key module. If you encounter any problems,
contact your service personnel.
Before You Begin
3
Marks
The device conforms to the EU guideline 1999/5/EG, as attested by the CE
mark.
This device has been manufactured in accordance with our certified environ-
mental management system (ISO 14001). This process ensures that energy
consumption and the use of primary raw materials are kept to a minimum,
thus reducing waste production.
All electrical and electronic products should be disposed of separately from
the municipal waste stream via designated collection facilities appointed by
the government or the local authorities.
The correct disposal and separate collection of your old appliance will help
prevent potential negative consequences for the environment and human
health. It is a precondition for reuse and recycling of used electrical and elec-
tronic equipment.
For more detailed information about disposal of your old appliance, please
contact your city office, waste disposal service, the shop where you pur-
chased the product or your sales representative.
The statements quoted above are only fully valid for equipment which is in-
stalled and sold in the countries of the European Union and is covered by
the directive 2002/96/EC. Countries outside the European Union may have
other regulations regarding the disposal of electrical and electronic equip-
ment.
Contents
4
Contents
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Basic operating instructions . . . . . . . . . . . . . . . . . . . .9
optiPoint 410 advance control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
How to Use these Operating Instructions. . . . . . . . . . . . . . . . . . . . . . . 10
Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
... Interactively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
... Via the Program/Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 12
... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Functions You Can Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Basic and Enhanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Additional Team and Executive/Secretary Functions. . . . . . . . . . . . 13
Self Labelling Key-Funktion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using the Telephone Efficiently. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Safety Precautions for IP Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Making Calls – Basic Functions . . . . . . . . . . . . . . . .15
Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Answering a Call With the Handset. . . . . . . . . . . . . . . . . . . . . . . . . 15
Answering a Call with the Speaker (Speakerphone Mode) . . . . . . . 15
Switching to Speakerphone Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Switching to the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Open Listening in the Room During a Call . . . . . . . . . . . . . . . . . . . . . . 17
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Off-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Ending the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 20
Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 20
Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using Call Forwarding No Reply (CFNR) . . . . . . . . . . . . . . . . . . . . . 23
Call Forwarding in the Carrier Network
and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.) 24
Call Forwarding in the Event of a Telephone Malfunction . . . . . . . . 25
Contents
5
Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Storing a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Checking and Canceling a Saved Callback. . . . . . . . . . . . . . . . . . . . 26
Saving Repertory Dialing Numbers on a Key. . . . . . . . . . . . . . . . . . . . . 28
Using Repertory Dialing Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Adjusting the Ring Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Adjusting the Attention Ring Volume. . . . . . . . . . . . . . . . . . . . . . . . 30
Adjusting the display contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Adjusting the Speakerphone to the Room Acoustics . . . . . . . . . . . 31
Adjusting the Receiving Volume During a Call. . . . . . . . . . . . . . . . . 32
Adjusting the Display to a Comfortable Reading Angle . . . . . . . . . . 32
Display backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Selecting the Language of Screen Prompts . . . . . . . . . . . . . . . . . . 32
Making Calls – Convenience Functions . . . . . . . . .33
Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Accepting a Specific Call for Your Colleague . . . . . . . . . . . . . . . . . . 33
Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Answering a Call With a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Answering Calls from the
Entrance Telephone and Opening the Door. . . . . . . . . . . . . . . . . . . 36
Accepting a Call From an Answering Machine . . . . . . . . . . . . . . . . 37
Dialing/Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
En-Bloc Sending / Correcting Numbers . . . . . . . . . . . . . . . . . . . . . . 38
Using a Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Speed-dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Dialing a Number From the Internal Directory . . . . . . . . . . . . . . . . . 43
Dialing from the Telephone Database (LDAP) . . . . . . . . . . . . . . . . . 45
Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . 47
Talking to Your Colleague with Discreet Calling . . . . . . . . . . . . . . . 48
Automatic Connection Setup (Hotline). . . . . . . . . . . . . . . . . . . . . . . 48
Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Assigning a Station Number (Not for U.S.) . . . . . . . . . . . . . . . . . . . 49
Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Accepting a Waiting Call (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . 51
Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . 52
Turning the Call Waiting Tone On and Off. . . . . . . . . . . . . . . . . . . . 52
Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Placing External Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Contents
6
Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Ending a Conference (Initiator Only) . . . . . . . . . . . . . . . . . . . . . . . . 56
Activating Tone Dialing/DTMF Suffix-Dialing . . . . . . . . . . . . . . . . . . 57
Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Transferring a Call after a Speaker Call (Announcement) in a Group 59
Trunk Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
If You Cannot Reach a Destination ... . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Busy Override - Joining a Call in Progress . . . . . . . . . . . . . . . . . . . . 61
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Saving Functions, Procedures and Appointments.63
Assigning Functions to Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Assigning a Procedure (Operating Steps) to a Key . . . . . . . . . . . . . . . . 67
Appointments Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Saving Appointments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Displaying and Assigning Call Charges. . . . . . . . . .71
Displaying Call Charges (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Displaying Call Charges for Another Telephone (Not for U.S.) . . . . . . . 72
Dialing with Call Charge Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Private Sphere/Security . . . . . . . . . . . . . . . . . . . . . . .74
Turning Ringer Cutoff On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Turning Do Not Disturb On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Trace Call: Identifying Anonymous Callers (Not for U.S.) . . . . . . . . . . . 77
Locking the Telephone to Prevent Unauthorized Use . . . . . . . . . . . . . . 78
Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . 79
Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Using Other Functions. . . . . . . . . . . . . . . . . . . . . . . . .81
Sending a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Creating and Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Displaying and Deleting Messages You Have Sent. . . . . . . . . . . . . 82
Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Leaving an Advisory Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Deleting Advisory Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Display Number of Waiting Calls and Overload Indication . . . . . . . . . . 84
Using Another Telephone Like Your Own for a Call . . . . . . . . . . . . . . . 84
Contents
7
Using Another Telephone Like your Own for an Extended Period
of Time (Mobility). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Fax Details and Message on Answering Machine . . . . . . . . . . . . . . . . 86
Resetting Services and Functions
(System-Wide Cancellation for a Telephone). . . . . . . . . . . . . . . . . . . . . 86
Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . 87
Using System Functions from the Outside
(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . 90
Controlling Connected Computers or Other Programs
and Telephone Data Service
(HiPath 3500/3550/3700/3750/3800 Only). . . . . . . . . . . . . . . . . . . . . . . 91
Communicating with PC Applications over a CSTA Interface . . . . . . . . 92
Controlling Relays (not for HiPath 2000) . . . . . . . . . . . . . . . . . . . . . . . . 93
Sensors (HiPath 3300/3350/3500/3550 Only) . . . . . . . . . . . . . . . . . . . . 93
Radio Paging (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Using Other Team Functions. . . . . . . . . . . . . . . . . . .95
Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 98
Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 99
Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Team and Executive/Secretary
Functions With Trunk Keys . . . . . . . . . . . . . . . . . . .102
Using Trunk Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Answering Calls With Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . 103
Making Calls with Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Using a Trunk Key to Place a Call on Hold and Retrieve It Again . . 103
Switching Between Phone Calls on Multiple Trunks . . . . . . . . . . . 104
MULAP Conference Release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Using DSS Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Using DSS Keys to Answer Calls. . . . . . . . . . . . . . . . . . . . . . . . . . 107
Calling a Team Member Directly . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Transferring a Call in Progress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Accepting a Call for Another Team Member . . . . . . . . . . . . . . . . . . . . 108
Joining or Leaving a Group Call
(Not for the Executive Telephone in an Executive/Secretary Team) . . 108
Transferring Calls Directly to the Executive
(Only in an Executive/Secretary Group) . . . . . . . . . . . . . . . . . . . . . . . . 109
Contents
8
Testing the Telephone. . . . . . . . . . . . . . . . . . . . . . . .110
Testing the Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Checking the Key Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Special Functions in the LAN (PC Network). . . . .111
Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . 114
Controlling Relays (not for HiPath 2000) . . . . . . . . . . . . . . . . . . . . . . . 115
Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Different Displays (HiPath 4000 Environment) . . .117
Entering Text on the Telephone . . . . . . . . . . . . . . .119
Labeling, Documentation and Accessories . . . . .120
Labeling Key Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Attaching a Station Number Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Echo Effect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Responding to Error Messages on the Screen . . . . . . . . . . . . . . . . . . 124
Contacts for Resolving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
Overview of Functions/Codes (Alphabetical). . . .131
FCC and Industry Canada Compliance. . . . . . . . . .136
FCC Certification and Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Equipment Attachment Limitations. . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Basic operating instructions
9
Basic operating instructions
optiPoint 410 advance control panel
Backlight graphics
display, 4 lines with
24 chars
Keys for telephone settings
Microphone
for speakerphone mode
Speaker for open listening
and ring tones
Key for confirming a function
Keys for scrolling to functions
Handset
Key field –
freely programmable
keys
Keypad
optiPoint key module
Key field – fixed function
keys:
Program/Service1
Redial1
Mute or Internal
Speaker1
Fixed function key: Release
Step by Step
Basic operating instructions
10
How to Use these Operating Instruc-
tions
You will find a graphic representation of the steps in log-
ical sequence in the left column. Below is an explana-
tion of the symbols:
nLift the handset (off-hook).
tReplace the handset (on-hook).
sConduct a call.
oEnter a telephone number or code.
dd Enter the code.
u or vPress volume controls on the telephone.
Press the key.
Press the illuminated key.
Press the flashing key.
:The option appears on the screen.
Press the : key to confirm your selection.
> :Search for an option.
Press the < > keys,
until the option appears on the screen.
Then press the : key to confirm your selection.
Program/Service
Speaker
Start conference?
Display contrast?
Basic operating instructions
11
Step by Step
Displays
Two-line display
Line 1 displays situation-specific prompts or confirma-
tion messages.
Line 2 displays functions that you can select by pressing
:. The symbol “>” on the right of this line indicates
that additional options are available; you can scroll to
these using < >.
List display
When list display mode is active, entries are displayed
in the form of a multi-line list. The selected entry is indi-
cated by a square (cursor) at the start of the line.
Cursor indicating the selected entry.
Lines 1 to 3 contain up to three list entries. Use u and
v to scroll through the entire list.
Line 4 displays functions that you can operate by press-
ing < > and : (see above).
The following functions are displayed in lists:
• Caller list ÆPage 39
(list of unanswered calls)
• Call pickup ÆPage 98
(list of users to be picked up)
• Internal directory ÆPage 43
(list of internal station numbers and system speed-
dialing numbers)
• Conference ÆPage 55
(list of conference participants)
• LDAP telephone database ÆPage 46
(list of LDAP search results)
• Connection costs ÆPage 71
(list of toll connections)
12:47 FR 9 JUL 04
Directory? >
1
2
3
4
Brink Sandra
Daum Johann
Meier Georg
Call? >
1
2
3
4
Step by Step
Basic operating instructions
12
Accessing Functions
... Interactively
You can select some functions while the telephone is
idle, for example:
> :Use < > to scroll to a function and press : to
execute it.
You can select other functions directly depending on
the situation. Example: you call a number, but the line
is busy:
:Press : to confirm.
or
> :Use < > to scroll to a function and press : to
execute it.
... Via the Program/Service Menu
First press the "Program/Service" key. You then see a list
of selection options, such as: "#0=Reset services"
ÆPage 86.
Press the key
> :Use < > to scroll to a function and press : to
execute it.
or
rd Enter the code directly.
The Quick-Reference Operating Instructions contain a
list of codes (”Overview of Functions/Codes (Alphabeti-
cal)” ÆPage 131). However, they are also displayed on
screen along with the corresponding function.
... With Function Keys
If you saved a function on a key ÆPage 63, you can ac-
cess it directly as follows:
Press the Mute key to execute the function.
For information on displays and how to use lists
displayed ÆPage 11.
Forwarding on
Callback
Send message
Program/Service
#0=Reset services?
Basic operating instructions
13
Step by Step
Functions You Can Use
Basic and Enhanced Functions
You can use all basic and enhanced communications
platform functions that appear interactively on the
screen, in the Program/Service menu, and when you
press function keys.
Additional Team and Executive/Secretary
Functions
ÆPage 102f.
To help working and project groups work together more
efficiently, the service personnel can configure a variety
of team functions, depending on your preferences
when working in the team. You can use these team
functions in addition to the basic and enhanced func-
tions.
In addition to call pickup, hunting groups (group call),
and call distribution groups, you can also set up teams
with multiple lines per telephone.
You can tell if a telephone has trunk keys if your station
number and the numbers of your colleagues are pro-
grammed on trunk keys. You can access all lines and
can also conduct different calls simultaneously on mul-
tiple lines.
Another team function category includes the executive/
secretary
functions, which are configured by the service person-
nel. You can use executive and secretary functions in
addition to the basic and enhanced functions as well as
other team functions.
An executive/secretary telephone has DSS keys for the
executive or secretary, trunk keys for the executive and
secretary, as well as ring transfer keys.
Step by Step
Basic operating instructions
14
Self Labelling Key-Funktion
If an optiPoint self labelling key module is connected to
your telephone, you do not need to label your key mod-
ule's programmable function keys manually
A detailed description of the corresponding options is
provided in the optiPoint 420 Operating Manual.
Using the Telephone Efficiently
• You probably have certain colleagues or external par-
ties with whom you talk on the phone especially fre-
quently. To dial these numbers faster and more con-
veniently, you can save them on keys
(Saving station numbers for repertory dialing on
keys ÆPage 28).
• All too often you reach a busy line when dialing a
number. Amid the confusion of your working day,
it’s easy to forget to try the number again later on.
To avoid this, make it a habit to use the "Callback"
ÆPage 26 function.
Safety Precautions for IP Telephony
Different methods can be implemented to protect an IP
environment from external attacks (denial of service at-
tacks, viruses, etc.) and call monitoring.
There are no special procedures for operating this de-
vice. Please contact your service personnel to find out
more about IP telephony security.
Making Calls – Basic Functions
15
Step by Step Making Calls – Basic Functions
Answering Calls
Special default ring signaling is set for your telephone:
• When you receive an internal call, your telephone
rings once every four seconds (single-tone se-
quence).
• When you receive an external call, your telephone
rings twice in rapid succession every four seconds
(dual-tone sequence).
• When you receive a call from the entrance tele-
phone, your telephone rings three times in rapid
succession every four seconds (triple-tone se-
quence).
• If a call is waiting, you hear a short tone (beep) every
six seconds.
The number or the name of the caller appears on the
display.
Answering a Call With the Handset
The telephone rings. The caller appears on the screen.
nLift the handset.
u or vRaise or lower the volume. Keep pressing the key until
the desired volume is set.
Answering a Call with the Speaker
(Speakerphone Mode)
The telephone rings. The caller appears on the screen.
Press the key. The LED lights up.
Speakerphone mode.
u or vRaise or lower the volume. Keep pressing the key until
the desired volume is set.
Your service personnel can adjust the ring ca-
dence for external and internal calls for you. In
other words, different ring cadences can be set
for different internal callers.
Speaker
Step by Step
Making Calls – Basic Functions
16
Ending the call:
Press the key. The LED goes out.
or
Press the key.
Notes on speakerphone mode:
• Tell the other party that you are using speakerphone
mode.
• The speakerphone works bests at a low receiving
volume.
• The ideal distance between the user and the tele-
phone set in speakerphone mode is about 50 cm
(approx. 20 inches).
Switching to Speakerphone Mode
Precondition: You are conducting a call with the hand-
set.
and tHold down the key and replace the handset.
(in the U.S.: press the key once and replace the hand-
set). Then release the key and continue the call.
Switching to the Handset
Precondition: You are engaged in a call in speaker-
phone mode.
n and sLift the handset. Continue the call.
Speaker
Release
Speaker
Making Calls – Basic Functions
17
Step by Step
Open Listening in the Room During a
Call
You can let other people in the room join in on the call.
Let the other party know that you have turned on the
speaker.
Precondition: You are conducting a call with the hand-
set.
Activating ring transfer:
Press the key. The LED lights up.
Deactivating this function:
Press the key. The LED goes out.
Making Calls
Off-Hook Dialing
nLift the handset.
oInternal calls: Enter the station number.
External calls: Enter the external code and the station
number.
The called party does not answer or is busy:
tReplace the handset.
On-Hook Dialing
oInternal calls: Enter the station number.
External calls: Enter the external code and the station
number.
The other party answers with speaker:
nLift the handset.
or On-hook: Use speakerphone mode .
Speaker
Speaker
Step by Step
Making Calls – Basic Functions
18
The called party does not answer or is busy:
Press the key. The LED goes out.
Ending the call
tReplace the handset.
or
Press the key.
Redialing a Number
The last three external telephone numbers dialed are
stored automatically.
You can redial them simply by pressing a key.
The station number appears on your screen for two sec-
onds and is then dialed.
Press the key once to dial the number last dialed.
Press the key twice to dial the next to the last number
dialed.
Press the key three times to dial the third-to-the-last
number dialed.
Displaying and dialing saved station numbers
Press the key.
:Press the "OK" dialog key within two seconds to confirm
your choice.
:The next stored number is displayed. Press the "OK" di-
alog key to confirm four selection.
> :Select and confirm.
Speaker
Your system may also be programmed so that
you have to press the Internal key before you dial
an internal number.
To call an external party, you have to enter an ex-
ternal code before dialing the party’s telephone
number (Prime Line is not active; contact your
service personnel).
Release
Redial
Redial
Next?
Next?
Call?
If this feature is configured (contact your service
personnel), account codes entered are also
saved ÆPage 73.
Making Calls – Basic Functions
19
Step by Step
Turning the Microphone On and Off
To prevent the other party from listening in while you
consult with someone in your office, you can temporar-
ily switch off the handset microphone or the handsfree
microphone. You can also switch on the handsfree mi-
crophone to answer an announcement via the tele-
phone speaker (speaker call, ÆPage 34).
Precondition: You are conducting a call. The micro-
phone is switched on.
Press the key. The LED lights up.
or
Press the illuminated key. The LED goes out.
or
> :Select and confirm.
or
> :
or
Press the key. The LED lights up
qif or rif Enter the code for "on" or "off".
Mute
Mute
Mute on?
Mute off?
Program/Service
Step by Step
Making Calls – Basic Functions
20
Calling a Second Party
(Consultation Hold)
You can call a second party while engaged in a call. The
first party is placed on hold.
:
:Confirm.
oCall the second party.
Return to the first party:
:Confirm.
or
:
or
qd Press the key. The LED lights up. Enter the code. The
LED goes out.
Switching to the Party on Hold (Toggle)
> :Select and confirm.
or
qf Press the key. The LED lights up. Enter the code. The
LED goes out.
Combine the calling parties into a three-party con-
ference
> :Select and confirm.
or
qg Press the key. The LED lights up. Enter the code. The
LED goes out.
Connecting the other parties to each other
> :Select and confirm.
US: Consult?
UK: Enquiry?
Return to held call?
Quit and return?
Program/Service
To g g l e / C o n n e c t ?
Program/Service
Conference?
Program/Service
Transfer?
Making Calls – Basic Functions
21
Step by Step
Transferring a Call
If the person you are speaking to wants to talk to
another colleague of yours, you can transfer the call that
colleague.
:
:Confirm.
oEnter the number of the party to which you want to
transfer the call.
sAnnounce the call, if necessary.
tReplace the handset.
or
> :Select and confirm.
US: Consult?
UK: Enquiry?
Tr a n s f e r ?
Step by Step
Making Calls – Basic Functions
22
Call Forwarding
Using Variable Call Forwarding
You can immediately forward internal or external calls to
different internal or external telephones (destinations).
(External destinations require special configuration in
the system.)
> :Select and confirm.
or
qe Enter the code.
:Select and confirm.
or
> :
or
> :
or
e or f or gEnter the code.
oEnter the number of the telephone that is ringing.
:
:Confirm.
Deactivating call forwarding:
> :Select and confirm.
or
re Enter the code.
Special features must be taken into consideration if
your telephone operates with HiPath 5000 (system
networking via PC network) ÆPage 112!
Forwarding on?
1=all calls?
2=external calls only?
3=internal calls only?
US: Save?
UK: Save entry?
Forwarding off?
When call forwarding is active, a special dial tone
sounds when you lift the handset.
If DID DTMF is active (contact your service per-
sonnel), you can also forward calls to this desti-
nation. Destinations: fax = 870, DID = 871,
fax DID = 872.
If you are a call forwarding destination, your dis-
play will show the station number or the name of
the originator on the upper line and that of the
caller on the lower line.
Making Calls – Basic Functions
23
Step by Step
Using Call Forwarding No Reply (CFNR)
Calls that are not answered after three rings (=default,
can be adjusted by service personnel) or that are re-
ceived while another call is ongoing can be automatical-
ly forwarded to a specified telephone.
Press the key. The LED lights up.
> :Select and confirm.
> :Select and confirm.
or
qhmi Enter the code.
oEnter the destination number.
• Enter the internal station number for internal desti-
nations
• Enter the external code and the external station
number for external destinations
:Confirm.
Deactivating Call Forwarding No Reply:
Press the key. The LED lights up.
> :Select and confirm.
> :Select and confirm.
or
rhmi Enter the code.
:Confirm.
Program/Service
More features?
*495=CFNR on?
Save entry?
Program/Service
More features?
#495=CFNR off?
Delete?
If CFNR is enabled, the following briefly appears
on the display when you replace the handset:
„CFNR to: ...“.
Step by Step
Making Calls – Basic Functions
24
Call Forwarding in the Carrier Network
and Forwarding Multiple Subscriber Num-
bers (MSN) (Not for U.S.)
If this function has been configured (contact your ser-
vice personnel), you can forward calls to your assigned
multiple subscriber number (MSN) (DID number) direct-
ly within the carrier network.
For example, you can forward your phone line to your
home phone after business hours.
> :Select and confirm.
or
qjh Enter the code.
:Select and confirm the line type you wish to use.
or
> :
or
> :
or
e or f or gEnter the code.
oEnter your DID number.
oEnter the destination number (without the external
code).
:Confirm.
Deactivating call forwarding:
> :Select and confirm.
or
rjh Enter the code.
:Confirm the displayed call forwarding type.
or
e or f or gEnter the activated call forwarding type.
oEnter your DID number.
Trunk FWD on?
1=immediate?
2=on no answer?
3= on busy?
Save?
Forwarding - trunk off
Making Calls – Basic Functions
25
Step by Step
Call Forwarding in the Event of a Telephone
Malfunction
If this feature is configured (ask the service personnel),
you can define an internal or external call forwarding
destination that becomes effective when your tele-
phone is not working.
Press the key. The LED lights up.
> :Select and confirm.
or
qmhee Enter the code.
oEnter the station number of the destination.
:Confirm.
:
Deactivating call forwarding/deleting a destination:
Press the key. The LED lights up.
> :Select and confirm.
or
rmhee Enter the code.
:Confirm to deactivate call forwarding and delete the for-
warding destination.
or
> :Select and confirm to deactivate call forwarding without
deleting the forwarding destination.
Changing the call forwarding destination (if for-
warding is active):
Press the key. The LED lights up.
qmhee Enter the code.
> :
> :Confirm.
oChange the station number of the destination.
:
:Confirm.
Program/Service
*9411=CFSS on
US: Save entry?
UK: Save?
Program/Service
#9411=CFSS off
Delete?
Delete?
Program/Service
US: Change?
UK: Change entry?
US: Save entry?
UK: Save?
Step by Step
Making Calls – Basic Functions
26
Using Callback
If a user is busy or is not answering, you can store an
automatic callback. This feature saves you from having
to make repeated attempts to reach the user.
You receive a callback,
• When the other party is no longer busy
• When the user who did not answer has conducted
another call.
Storing a Callback
Precondition: You have reached a busy line or no one
answers.
:
:Confirm.
or
qil Enter the code.
Answering a Callback
Precondition: A callback was saved. Your telephone
rings. "Callback: ..." appears on the display.
nLift the handset.
or
Press the key. The LED lights up.
You hear a ring tone.
Checking and Canceling a Saved Callback
> :Select and confirm1
.
or
ril Enter the code.
> :
> :Select the displayed function and press the "OK" dialog
key to display additional entries.
US: Callback
UK: Set Callback
Speaker
View callbacks?
[1] ”Different Displays (HiPath 4000 Environment)” ÆPage 117)
US: Next callback?
UK: Display next?
Making Calls – Basic Functions
27
Step by Step
Deleting a displayed entry:
:Press the "OK" dialog key to confirm your selection.
Ending callback display:
> :
> :Select and confirm.
or
Press the key. The LED goes out.
or
Press the key. The LED goes out.
Delete?
US: Exit?
UK: End?
Program/Service
Speaker
Step by Step
Making Calls – Basic Functions
28
Saving Repertory Dialing Numbers on
a Key
You can save frequently-dialed station numbers on pro-
grammable keys that are unassigned by default.
External and internal station numbers, as well as func-
tions/procedures (comprising several operating steps)
can be stored on these keys ÆPage 63.
In addition, the keys can be programmed on two sepa-
rate levels if you have configured a key as the "switch-
ing" key (Shift key ÆPage 63).
Depending on the key assignment and programming of
your HiPath system ("Extended Key Functionality"; refer
to relevant service personnel), dual-level key assign-
ment permits several assignment combinations.
Corresponding displays guide you through this process
ÆPage 124.
If you save internal station numbers, you can choose
whether to save an LED display for the key (=Save with
LED) or not (=Save without LED).
The LED display indicates the various states
(ÆPage 65, ÆPage 107).
Press the key. The LED lights up.
> :Select and confirm.
or
qme Enter the code.
Press the key. If the key is already in use, its assignment
appears on the screen.
If applicable
> :Make a selection and confirm to save the station num-
ber on the second level.
or u
:
:Confirm.
:Confirm.
oEnter the station number.
Program/Service
*91=Prog. feature key?
+=Next layer?
US: Change key?
UK: Change feature?
Repdial key?
Making Calls – Basic Functions
29
Step by Step
If you make a mistake:
> :Select and confirm. This deletes all digits entered.
The system telephone automatically recognizes if you
want to save an internal or an external station number.
The options "Save without LED" or "Save with LED" are
only available for internal station numbers.
:Confirm.
or
> :Select and confirm to save the repdial key without LED
display.
:
:Confirm.
or
> :
> :Select and confirm.
or
> :
> :Select and confirm.
Using Repertory Dialing Keys
Precondition: You have saved a station number on a
repertory dialing key ÆPage 28.
Press the key on which the number is saved.
If the station number is located on the second level, first
press "Shift".
Previous?
Save with LED?
Save without LED?
US: Exit?
UK: End?
US: Another key?
UK: Program another key?
US: Clear key?
UK: Delete feature?
Simply press the key to dial a stored telephone
number ÆPage 29.
You can do this while a call is in progress.
For information on display messages when sav-
ing station numbers ÆPage 124.
You can also press the repertory dial key during a
call. This automatically sets up a consultation
ÆPage 20.
Step by Step
Making Calls – Basic Functions
30
Telephone Settings
Adjusting the Ring Volume
u or vPress these keys while the phone is idle.
:
:Confirm.
u or vTo raise or lower the volume: Keep pressing the keys
until the desired volume is set.
:Save.
Adjusting the Ring Tone
u or vPress these keys while the phone is idle.
:
:Select and confirm.
u or vTo adjust the ring tone: Keep pressing the keys until the
desired tone is set.
:Save.
Adjusting the Attention Ring Volume
If you belong to a team that uses trunk keys, the tele-
phone can alert you to other calls in the team even
when you are engaged in another call ÆPage 108. You
hear the attention ring.
u or vPress one of these keys while the phone is idle.
> :
> :Select and confirm.
u or vTo raise or lower the volume: Keep pressing the keys
until the desired volume is set.
:Save.
US: Ring volume?
UK: Ringer volume?
US: Ring tone?
UK: Ringer tone?
US: Attention Ring Vol?
UK: Attention Ring Volume?
Making Calls – Basic Functions
31
Step by Step
Adjusting the display contrast
The display has four contrast levels that you can set ac-
cording to your light conditions.
u or vPress one of the keys while the phone is idle.
> :Select and confirm.
u or vChange the display contrast (1 ... 4). Press the key re-
peatedly until the desired level is obtained.
:Save.
Adjusting the Speakerphone to the Room
Acoustics
To help the other party understand you clearly while you
are talking into the microphone, you can adjust the tele-
phone to the acoustics in your environment: "Quiet
room", "Normal room" and "Noisy room".
u or vPress one of these keys while the phone is idle.
> :Select and confirm.
u or vTo set the room type: Keep pressing these keys until
the setting you want appears on the screen.
:Save.
Display contrast?
Speakerphone mode?
Step by Step
Making Calls – Basic Functions
32
Adjusting the Receiving Volume During a Call
You are engaged in a call.
u or vTo raise or lower the volume: Keep pressing the keys
until the desired volume is set.
u or v simultaneously Save.
Adjusting the Display to a Comfortable Read-
ing Angle
You can swivel the display unit. Adjust the display unit
so that you can clearly read the screen.
Display backlight
When operating optiPoint 410 advance, e.g. when dial-
ling a call number, a display backlight switches on auto-
matically. The backlight switches off automatically a few
seconds after the last action is completed.
Selecting the Language of Screen Prompts
Press the key. The LED lights up.
> :Confirm.
> :Confirm.
or
qhl Enter the code.
> :Select the language you wish to use (such as "Spanish")
and press the "OK" dialog key to confirm.
Program/Service
More features?
*48= Select language?
15=Spanish?
Making Calls – Convenience Functions
33
Step by Step Making Calls – Convenience
Functions
Answering Calls
Accepting a Specific Call for Your Colleague
You hear another telephone ring.
Press the key. The LED lights up.
> :Select and confirm1
.
or
qim Enter the code.
The called station appears on the screen.
If applicable If several parties are called, a list of the called parties
will be displayed (list display ÆPage 11).
u or vPress these keys to select another party.
> :Confirm.
or
oIf you know the number of the telephone that is ringing,
enter it directly.
or
Press the flashing key.
Program/Service
*59=Pickup - directed?
[1] ”Different Displays (HiPath 4000 Environment)” ÆPage 117
Accept call?
Accepting calls in a team ÆPage 98.
Step by Step
Making Calls – Convenience Functions
34
Rejecting Calls
You can reject calls which you do not wish to take. The
call is then signaled at another definable telephone
(contact your service personnel).
The telephone rings. The caller is displayed.
Press the key.
If a call cannot be rejected, your telephone will continue
to ring. The message "currently not possible" (UK) or
"Feature not available" (US) is displayed (e.g in the case
of recalls).
Using the Speakerphone
A colleague addresses you directly over the speaker
with a speaker call. You hear a tone before the an-
nouncement. The other party’s name or station number
appears on the screen.
You can conduct the call with the handset or in speaker-
phone mode.
nLift the handset and answer the call.
or
:Press the "OK" key to confirm your selection and answer
the call.
or
Press the key and answer the call.
Enabling and Disabling Handsfree Answerback
> :Select and confirm.
or
> :
or
qmj or rmj Enter the code for "on" or "off".
Release
Mute off?
Mute
If handsfree answerback is enabled (see below),
you do not need to switch on the microphone -
you can answer directly. You can answer immedi-
ately in speakerphone mode.
If handsfree answerback is disabled (default set-
ting), follow the procedure described above.
Placing a speaker call to a colleague ÆPage 47.
HF answerback on?
HF answerback off?
Making Calls – Convenience Functions
35
Step by Step
Answering a Call With a Headset
Precondition: Your telephone rings.
:Confirm.
or If the "Headset" key has been configured ÆPage 63:
Press the key. The LED lights up.
Ending the call:
Press the key.
or If the "Headset" key has been configured ÆPage 63:
Press the key. The LED goes out.
Answer?
Release
Step by Step
Making Calls – Convenience Functions
36
Answering Calls from the
Entrance Telephone and Opening the Door
If an entrance telephone has been programmed, you
can use your telephone to speak to someone at the
entrance telephone and to activate a door opener.
If you have the proper authorization (contact your ser-
vice personnel), you can activate the door opener, en-
abling visitors to open the door themselves by entering
a 5-digit code (using a DTMF transmitter or installed
keypad).
Speaking to visitors via the entrance telephone:
Precondition: Your telephone rings.
nLift the handset within thirty seconds. You are connect-
ed to the entrance telephone immediately.
or
nLift the handset after more than thirty seconds.
oDial the entrance telephone number.
Opening the door from your telephone during a call
from the entrance telephone:
:Confirm.
Opening the door from your telephone without
calling the entrance telephone:
Press the key. The LED lights up.
> :Select and confirm.
or
qje Enter the code.
oDial the entrance telephone number.
Open door?
Program/Service
*61=Open door?
Special features must be taken into consider-
ation if your telephone operates with
HiPath 5000 (system networking via PC net-
work) ÆPage 116!
Making Calls – Convenience Functions
37
Step by Step
Opening the door with a code (at the door):
oAfter ringing the bell, enter the five-digit code (using the
keypad or a DTMF transmitter). Depending on how the
door opener has been programmed, a doorbell call sig-
nal may or may not be forwarded.
Activating the door opener:
Press the key. The LED lights up
> :Select and confirm.
or
qlm Enter the code.
oDial the entrance telephone number.
oEnter the five-digit code. Default code = "00000".
or
> :Select the displayed function and press the "OK" dialog
key to change the code.
> :Select and confirm.
or
> :You can also open the door without a doorbell ring.
Deactivating the door opener:
Press the key. The LED lights up.
> :Select and confirm.
or
rlm Enter the code.
Accepting a Call From an Answering
Machine
You can accept a call from any answering machine if the
machine is connected to your system (contact your ser-
vice personnel) and you have programmed the answer-
ing machine number on a key ÆPage 63.
The LED lights up. Press the key.
Program/Service
*89=Door opener on?
3=change password?
1=enable with ring?
2=enable w/o ring?
Program/Service
#89=Door opener off?
Step by Step
Making Calls – Convenience Functions
38
Dialing/Making Calls
En-Bloc Sending / Correcting Numbers
If this feature is configured (contact your service per-
sonnel), a connection is not attempted immediately
when a station number is entered. This means that you
can correct the number if necessary.
The station number is only dialed at your specific re-
quest.
oInternal: enter station number.
External: enter external code and station number.
Dialing entered/displayed numbers:
nLift the handset.
or
:Confirm.
Correcting numbers entered:
:Select and confirm.
The last digit entered in each case is deleted.
oEnter the required digit(s).
Canceling en-bloc sending:
> :Select and confirm.
or
Press the key. The LED goes out.
or
Press the key.
Dial?
Delete number?
End?
Speaker
Release
A station number can only be corrected as it is
being entered. Station numbers stored for num-
ber redial, for example, cannot be corrected.
Making Calls – Convenience Functions
39
Step by Step
Using a Caller List
If you are unable to accept an external or internal call,
the call attempt is stored in the caller list.
You can store answered calls either manually (both in-
ternal and external calls) or automatically (external calls
only; contact your service personnel for details).
Your telephone stores up to ten calls in chronological or-
der. Each call is assigned a time stamp. The most recent
entry not yet answered in the list is displayed first. Mul-
tiple calls from the same caller do not automatically
generate new entries in the caller list. Instead, only the
most recent time stamp for this caller is updated and its
number incremented.
Retrieving the Caller List
Precondition: Service personnel has set up a caller list
for your telephone.
> :Select and confirm1
.
or
rlf Enter the code.
The last three calls will be listed and displayed (list dis-
play ÆPage 11).
u or vPress these keys to select another entry.
Ending Retrieval
> :
> :Select and confirm.
or
Press the key. The LED goes out.
or
Press the key. The LED goes out.
Caller list?
[1] ”Different Displays (HiPath 4000 Environment)” ÆPage 117
US: Exit?
UK: End?
Program/Service
Speaker
Step by Step
Making Calls – Convenience Functions
40
Displaying the Call Time and Additional Call Infor-
mation
Precondition: You have retrieved the caller list and the
selected call is displayed (black square at the beginning
of line).
> :Select and confirm.
Information about caller name, call number and call time
will be displayed.
Dialing a Station Number from the Caller List
Precondition: You have retrieved the caller list and the
selected call is displayed.
> :Select and confirm.
Removing an Entry from the Caller List
Precondition: You have retrieved the caller list and the
selected call is displayed.
> :Confirm.
Saving the Other Party’s Station Number
in the Caller List (Redial)
Precondition: You are engaged in a call or have called
an external party.
> :Confirm.
or
qlf
Press the key. The LED lights up. Enter the code.
Add'l information?
Call?
The caller is automatically deleted from the caller
list when a connection is finally set up.
Delete?
Save number?
Program/Service
Making Calls – Convenience Functions
41
Step by Step
Speed-dial
Using Station and System Speed-Dial Numbers
Precondition: You have stored station speed-dial num-
bers ÆPage 41 or your service personnel has stored
system speed-dial numbers.
Press the key. The LED lights up.
> :Confirm1
.
or
qk Enter the code.
oEnter a speed-dial number.
"*0" to *9" = station speed-dialing.
"000" to "999" = system speed-dialing (contact your ser-
vice personnel).
If applicable Suffix-Dialing
oIf necessary, you can suffix-dial additional digits (for ex-
ample, the user’s extension) at the end of the saved sta-
tion number.
If this feature is configured, a suffix is automatically di-
aled (for example, "0" for the exchange) if no entries are
made within 4 or 5 seconds.
Storing Station Speed-Dial Numbers
You can store the ten numbers which you use the most
and dial them using your own station speed-dial num-
bers: *0 through *9 ÆPage 41.
Press the key. The LED lights up.
> :Select and confirm1.
or
qmf Enter the code.
oEnter the speed-dial number you wish to use (*0 to
*9). If the speed-dial number is already in use, the pro-
grammed station number appears on the screen.
:
:Confirm.
oFirst enter the external code and then the external sta-
tion number.
Program/Service
*7=Use speed-dialing?
[1] ”Different Displays (HiPath 4000 Environment)” ÆPage 117
Program/Service
*92=Change Speed-dial?
US: Change?
UK: Change entry?
Step by Step
Making Calls – Convenience Functions
42
:
:Confirm.
or If you make a mistake:
> :Select and confirm. This deletes all entered digits.
:
:Confirm.
or
> :
> :Select and confirm.
or
> :Select and confirm.
or
> :
> :Select and confirm.
US: Save?
UK: Save entry?
Previous?
US: Next?
UK: Next entry?
US: Change?
UK: Change entry?
Delete?
US: Exit
UK: End
Making Calls – Convenience Functions
43
Step by Step
Dialing a Number From the Internal Directory
The internal directory contains all station numbers and
system speed-dial numbers assigned to a name. Con-
tact your service personnel to find out if one was con-
figured for your system.
Precondition: Names have been assigned to the sta-
tion numbers stored in the system.
nLift the handset.
or
Press the key. The LED lights up.
:
:Confirm.
or
qih Enter the code.
If applicable If several directories have been configured:
:Confirm.
The internal telephone directory list will be displayed
(list display ÆPage 11).
u or vPress these keys to select another entry.
or
oEnter the name you want to find, or just the first few let-
ters, using the alphanumeric keypad.
You can use the keypad with the digits as an alphanu-
meric keypad in this case and enter the names by
pressing the appropriate keys one or more times as
needed.
For example, you can enter the letter "r" by pressing the
"7" three times or the letter "e" by pressing the "3" twice.
The first name with the entered letters is displayed.
Enter the following letters by using the same method.
If no entry exists for the entered letters, you will hear
three short beeps.
To enter a space, press the "0".
Pressing "1" or "#" automatically displays the first entry
in the internal directory.
The "*" key has no function here.
Speaker
US: Directory?
UK: Phonebook?
1=internal?
Step by Step
Making Calls – Convenience Functions
44
If applicable
> :Select and confirm each letter to be deleted. The last
letter entered is deleted. If all letters are deleted, the
first entry in the directory will be displayed again.
If applicable
> :Select and confirm. All entered letters are deleted, and
the first entry in the internal directory is displayed again.
The entry you wish to dial appears on the screen.
> :Select and confirm.
or
> :Select and confirm.
Information about caller name, call number and/or cen-
tral speed dial number will be displayed.
Delete Character?
Delete Line?
Call?
Add'l information?
Making Calls – Convenience Functions
45
Step by Step
Dialing from the Telephone Database (LDAP)
If configured (ask your service personnel), you can
search for directory data in the LDAP database and dial
the number of any subscriber you find there.
Precondition: The LDAP search feature has been con-
figured in the system.
nLift the handset.
or
Press the key. The LED lights up.
:
:Confirm.
or
qih Enter the code.
If applicable If several directories have been configured:
> :Select and confirm.
oEnter the name you wish to search for using the keypad
(max. 16 characters).
You can enter an incomplete name, e.g. "mei" for "Mei-
er".
You can use the keypad with the digits as an alphanu-
meric keypad in this case and enter the names by
pressing the appropriate keys one or more times as
needed.
For example, you can enter the letter "r" by pressing the
"7" three times or the letter "e" by pressing the "3" twice.
If applicable If configured (ask your service personnel), you can also
search for surname and first name.
To separate surname and first name by a space, enter
"0". You can enter incomplete names, e.g. "mei p" for
"Meier Peter".
If applicable
> :Select and confirm. The letter entered last is deleted.
Speaker
US: Directory?
UK: Phonebook?
2=LDAP?
Delete Character?
In large databases, the results of the search may
be incomplete if too few characters are entered
ÆPage 46.
Step by Step
Making Calls – Convenience Functions
46
:Confirm.
The name is searched for. This may take a few seconds.
The result is displayed:
If only one name is found, it is displayed.
:Confirm.
If several names are found (max. 50), the first three
names will be listed and displayed (list display
ÆPage 11).
u or vScroll to the next or the previous entry to select another
name from the result list.
> :Select and confirm.
If no name is found:
If your search does not yield any name corresponding to
your query, you can extend the range of the search, e.g.
by deleting characters.
> :Select and confirm.
For further procedure, see above.
If too many names are found:
If more than the maximum of 50 names are found cor-
responding to your query, only an incomplete list of re-
sults can be displayed.
You can view these results, select any of the names, or
change the search string (e.g. narrow the search by en-
tering more characters).
> :Confirm, to view the incomplete list.
For further procedure, see above
or Narrow the search down.
> :Select and confirm, in order to change the search string.
For further procedure, see above
Search?
Call?
Call?
Change search string?
In this case it is advisable to narrow down the
search so that all corresponding names can be
displayed.
Show results?
Change search string?
Making Calls – Convenience Functions
47
Step by Step
Using Mailboxes
If you have programmed the "Mailbox" key ÆPage 63,
the associated LED lights up when messages have ar-
rived for you. If your telephone is connected to a voice
mail system, the "Mailbox" key will also light up to alert
you to any messages that have arrived.
Accessing the Mailbox
Press the illuminated "Mailbox" key.
or
:
:Confirm.
> :
> :Select and confirm.
or
> :
> :Follow the user prompts.
Talking to Your Colleague With a Speaker Call
You can make a loudspeaker announcement through a
loudspeaker if connected (ask your service personnel),
or to an internal user with a system telephone without
any action on their part.
Press the key. The LED lights up.
> :Select and confirm1
.
or
qld Enter the code.
oEnter the station number.
US: View messages?
UK: Display Messages?
US: Message sent?
UK: Text?
US: Call voice mail?
UK: Call Voice Mail?
Program/Service
*80=Speaker call?
[1] ”Different Displays (HiPath 4000 Environment)” ÆPage 117
Responding to a speaker call ÆPage 34.
Step by Step
Making Calls – Convenience Functions
48
Talking to Your Colleague with
Discreet Calling
If this function has been configured (ask your service
personnel), you can join an ongoing call conducted by
an internal user at a system telephone with display. You
can listen in unnoticed and speak to the internal user
without being overheard by the other party (discreet
calling).
nLift the handset.
qmhi Enter the code.
oEnter your internal station number.
Automatic Connection Setup (Hotline)
If this function is configured (contact your service per-
sonnel), the system automatically sets up a connection
to a preset internal or external destination.
nLift the handset.
Depending on the setting, the connection is either set
up immediately or only after a preset period of time
(hotline after a timeout).
Reserve Trunk
If this feature is configured (contact your service per-
sonnel), you can reserve a busy trunk for your own use.
When the trunk is free, you receive a call and a message
appears on the display.
Precondition: The message "US:Currently busy
UK:busy at the moment" appears on your screen.
:Confirm.
When the reserved trunk becomes free:
Your telephone rings. The display shows " Trunk is free".
nLift the handset. You hear the CO dial tone.
oEnter the number of the external station.
Your service personnel can protect your tele-
phone against discreet calling.
Reserve trunk?
Making Calls – Convenience Functions
49
Step by Step
Assigning a Station Number (Not for U.S.)
If this function has been configured (contact your ser-
vice personnel), you can selectively assign a specific
number (DID number) to your telephone before making
an external call. The assigned number then appears on
the called party’s display.
Press the key. The LED lights up.
> :Select and confirm1
.
or
qhe Enter the code.
oEnter the DID number you wish to use.
oDial the external number.
Associated Dialing/Dialing Aid
If this function has been configured (contact your ser-
vice personnel), you can use a dialing aid to dial num-
bers and set up calls for your telephone.
The operating procedure depends on whether the dial-
ing aid is connected to the S0 bus or the a/b (T/R) port.
You can also use your system telephone as a dialing aid
for other telephones.
Dialing aid on the S0 bus:
On the PC, select a destination and start dialing.
nThe speaker on your telephone is switched on. Lift the
handset when the other party answers.
Dialing aid at the a/b (T/R) port:
On the PC select a destination and start dialing.
"Lift the handset" appears on the PC screen.
nLift the handset.
Program/Service
*41=Temporary MSN?
[1] ”Different Displays (HiPath 4000 Environment)” ÆPage 117
Step by Step
Making Calls – Convenience Functions
50
Dialing aid from your telephone for another tele-
phone:
Press the key. The LED lights up.
> :Select and confirm.
or
qjk Enter the code.
oEnter the internal station number ("Dial for:").
oEnter the number you wish to dial.
Program/Service
*67=Associated dial?
Making Calls – Convenience Functions
51
Step by Step
During a Call
Using Call Waiting
Callers can still reach you while you are engaged in an-
other call. A signal alerts you to the waiting call.
You can either ignore or accept the waiting call.
When you accept the waiting call, you can either end
the first call or place it on hold and resume the call later
on.
You can also bar call waiting or the call waiting tone
ÆPage 52.
Accepting a Waiting Call (Camp-On)
Precondition: You are engaged in a phone call and hear
a tone (every six seconds).
Ending the first call and answering the waiting call:
tReplace the handset. Your telephone rings.
nAnswer the second call. Lift the handset.
Placing the first call on hold and answering the sec-
ond call:
> :Select and confirm.
or
Press the key. The LED lights up. Enter the code.
qii
You are connected to the call waiting party immediately.
The first party is placed on hold.
Ending the second call and resuming the first one:
:Confirm.
or
qd Press the key. The LED lights up. Enter the code.
or
t nReplace the handset. "Recall: ..." appears on the screen.
Lift the handset.
Call waiting?
Program/Service
Quit and return?
Program/Service
Step by Step
Making Calls – Convenience Functions
52
Preventing and Allowing Call Waiting
(Automatic Camp-On)
If this function has been configured (ask your service
technician), you can prevent or allow a second call
ÆPage 51 from being signaled by automatic camp-on
during an ongoing call.
Press the key. The LED lights up
and
> :Select and confirm1
.
or
> :
or
rhmd or qhmd Enter the code for "off" or "on".
Turning the Call Waiting Tone On and Off
You can suppress the call waiting tone (every six sec-
onds) for external calls. A one-time special dial tone
then alerts you to the waiting call.
> :Select and confirm.
or
> :
or
rlk or qlk Enter code for "tone off" or "tone on".
Program/Service
#490=Call wait.trm.off?
[1] ”Different Displays (HiPath 4000 Environment)” ÆPage 117
*490=Call wait.term.on?
Waiting tone off?
Waiting tone on?
Making Calls – Convenience Functions
53
Step by Step
Parking a Call
You can park up to ten calls, either internal, external, or
both. Parked calls can be displayed on and picked up
from another telephone. This feature is useful if you
want to continue a call at another phone.
Precondition: You are conducting a call.
Press the key. The LED lights up.
> :Select and confirm.
or
qij Enter the code.
d ... mEnter the number of the park slot (0 - 9) and make a note
of it. If the park slot number you entered is not dis-
played, it is already in use; enter another one.
Retrieving a Parked Call
Precondition: One or more calls have been parked. The
telephone is idle.
Press the key. The LED lights up.
> :Select and confirm1
.
or
rij Enter the code.
d ... mEnter the park slot number you noted earlier.
If the park slot number you enter is not in use, you can-
not retrieve the call.
Program/Service
*56=Park a call?
Program/Service
Retrieve call?
[1] ”Different Displays (HiPath 4000 Environment)” ÆPage 117
If a parked call is not picked up, after a specific
period of time the call is returned to the tele-
phone from where it was parked (recall).
Step by Step
Making Calls – Convenience Functions
54
Placing External Calls on Hold
If you have programmed a key on your telephone as a
hold key ÆPage 63, you can place external calls on
hold.
This enables all other parties to retrieve the call on the
assigned line.
Press the "US:Hold UK:Common Hold" key.
A message appears showing which line is on hold
(e.g. 801); make a note of the line number.
If a trunk key has been assigned, the LED flashes slow-
ly.
If applicable
t or Replace the handset or press the key.
Depending on your system configuration, this may be
necessary so other users can also pick up the held call.
Picking up (Retrieving) a Held Call
Precondition: One or more calls have been parked. The
telephone is idle.
Press the key. The LED lights up.
> :Select and confirm.
or
qjg Enter the code.
or
If the "Line retrieved" key ÆPage 63 has been config-
ured, press the key.
oEnter the line number you noted earlier.
or
If a "Trunk key" was assigned to this line ÆPage 63:
LED flashes slowly. Press the key.
Held on line: 801
Release
Program/Service
*63=Retrieve line?
Making Calls – Convenience Functions
55
Step by Step
Conducting a Conference
In a conference call, you can talk to as many as four
other parties at the same time. These may be internal
or external users.
oCall the first party.
> :Select and confirm.
oCall the second station. Announce the conference.
> :Select and confirm.
or
qg Press the key. The LED lights up. Enter the code. The
LED goes out.
A tone sounds every 30 seconds to indicate that a con-
ference is in progress. Contact your service personnel
for instructions on how to turn it off.
If the second party does not answer:
:Confirm.
or
qd Enter the code.
Adding Up to Five Parties
to the Conference (Initiator Only)
:Confirm.
oCall the new party. Announce the conference.
> :Select and confirm.
or
qg Press the key. The LED lights up. Enter the code. The
LED goes out.
Checking Which Parties Are in the Conference
(Initiator Only)
> :Select and confirm.
The parties will be listed and displayed (list display
ÆPage 11).
u or vPress these keys to select another party.
> :To exit the list: Select and confirm.
Start conference?
Conference?
Program/Service
Return to held call?
Add party?
Conference?
Program/Service
View conf parties?
Exit list?
Step by Step
Making Calls – Convenience Functions
56
Removing Parties From the Conference (Initiator
Only)
> :Select and confirm.
The parties will be listed and displayed (list display
ÆPage 11).
u or vPress these keys to select another party.
> :Select and confirm.
Leaving a Conference
> :
> :Select and confirm.
or
tReplace the handset, if this feature is configured (con-
tact your service personnel).
Ending a Conference (Initiator Only)
> :Select and confirm.
or
rg Press the key. The LED lights up. Enter the code. The
LED goes out.
or
tReplace the handset, if this feature is configured (con-
tact your service personnel).
Removing the ISDN Central Office Party
From the Conference (Only for U.S.)
> :Select and confirm.
or
qhme
Press the key. The LED lights up. Enter the code. The
LED goes out.
View conf parties?
Remove party?
US: Leave conference?
UK: Withdraw?
End conference?
Program/Service
Drop last conf. party?
Program/Service
Making Calls – Convenience Functions
57
Step by Step
Activating Tone Dialing/DTMF Suffix-Dialing
You can transmit dual-tone multifrequency (DTMF) sig-
nals to control devices such as an answering machine
or automatic information system.
Press the key. The LED lights up.
> :Select and confirm1
.
or
qig Enter the code.
oYou can use the keys "0" through "9", "*", and "#" to trans-
mit DTMF signals.
Program/Service
*53=DTMF dialing?
[1] ”Different Displays (HiPath 4000 Environment)” ÆPage 117
Ending the call also deactivates DTMF suffix
dialing.
Your system may be configured so that you can
start DTMF suffix-dialing immediately after
setting up a connection.
Step by Step
Making Calls – Convenience Functions
58
Recording Calls
If configured (ask your administrator), you can record
calls.
Precondition: You are conducting a call, the "Record-
ing" key is configured ÆPage 63.
Press the illuminated "Recording" key. The LED lights
up.
An announcement notifies you and the person you are
speaking with that recording has begun. A beep will
also sound every 15 seconds until recording has con-
cluded.
Ending Recording
Press the illuminated "Recording" key. The LED goes
out.
Playback
The steps required for playing back a recording depend
on the voice memory system (see the corresponding
Operating Manual or ÆPage 47).
While a call is being recorded, a third party can-
not be added to the call.
Making Calls – Convenience Functions
59
Step by Step
Transferring a Call after a Speaker Call
(Announcement) in a Group
If this function has been configured (contact your ser-
vice personnel), you can use a speaker call (announce-
ment, ÆPage 47) to announce a call in progress to a
group of users ÆPage 95.
After a member of the group has accepted the call re-
quest, you can transfer the waiting party.
Precondition: You are conducting a call.
:
:Confirm. The other party is placed on hold.
Press the key. The LED lights up.
> :Select and confirm.
or
qld Enter the code.
oEnter the group’s station number.
sAnnounce the call.
When a member of the group accepts the call
ÆPage 34, you are connected to this party.
tReplace the handset.
or
> :Select and confirm1
.
US: Consult?
UK: Enquiry?
Program/Service
*80=Speaker call?
Transfer?
[1] ”Different Displays (HiPath 4000 Environment)” ÆPage 117
If the connection between the two other parties
is not established within 45 seconds, the call
from the first part returns to you (recall).
Step by Step
Making Calls – Convenience Functions
60
Trunk Flash
To activate ISDN-type services and features through the
network carrier’s analog trunks or those of other com-
munications platforms (such as "consultation hold"), you
must send a signal to the trunks before dialing the ser-
vice code or telephone number.
Precondition: You have set up an external connection.
Press the key. The LED lights up.
> :Select and confirm1
.
or
qie Enter the code.
oEnter the service code and/or telephone number.
Program/Service
*51=Trunk flash?
[1] ”Different Displays (HiPath 4000 Environment)” ÆPage 117
Making Calls – Convenience Functions
61
Step by Step
If You Cannot Reach a Destination ...
Call Waiting (Camp-On)
Precondition: You have dialed an internal number and
hear a busy signal. It is important that you reach the
called party.
Wait (approx. 5 seconds) until "Camp-on" appears on the
display and the busy tone is followed by the ring tone.
The called party can then respond ÆPage 51
Busy Override - Joining a Call in Progress
This function is only available if it has been configured
by the service technician (contact your service person-
nel).
Precondition: You have dialed an internal number and
hear a busy signal. It is important that you reach the
called party.
> :Select and confirm.
or
qjf Enter the code.
The called party and person to whom this party is talk-
ing hear an alerting tone every two seconds.
If the called party has a system telephone with display,
the following appears on the screen: "Override: (station
no. or name)".
You can now start talking.
Camp-on
The called party can prevent automatic call
waiting ÆPage 52.
If this feature is configured (contact your service
personnel), you will hear the ring tone and the
message "Camp-on" is immediately displayed.
Override?
Step by Step
Making Calls – Convenience Functions
62
Using Night Answer
When night answer mode is active, for example during
a lunch break or after office hours, all external calls are
immediately forwarded to a specific internal telephone
(night station). The night station can be defined by ser-
vice personnel (standard night answer service) or by
you (temporary night answer service).
Activating this function:
> :Select and confirm.
or
qhh Enter the code.
:Press the "OK" dialog key to confirm ( standard night an-
swer service).
or
qEnter the code ( standard night answer service).
or
oEnter the destination number (= temporary night an-
swer service).
> :
> :Confirm.
Deactivating night answer:
> :Select and confirm.
or
rhh Enter the code.
Service personnel can also configure an "automatic
night answer service". The automatic night answer ser-
vice activates at specific times for your telephone de-
pending on how it is programmed.
You can deactivate the automatic night answer service
or replace it with a night answer service you configured
(see above).
Special features must be taken into consider-
ation if your telephone operates with
HiPath 5000 (system networking via PC net-
work) ÆPage 113!
Night answer on?
*=default?
US: Save?
UK: Save entry?
Night answer off?
Saving Functions, Procedures and Appointments
63
Step by Step Saving Functions, Procedures and
Appointments
You can save a frequently dialed number ÆPage 28, or
frequently used functions/procedures (comprising sev-
eral operating steps) on any free key on your telephone
or add-on device.
You can use dual-level key assignment if you have con-
figured a key as the "switching" key (Shift key) and "Ex-
tended Key Functionality" is active (refer to relevant ser-
vice personnel).
In addition to functions/procedures, you can save exter-
nal or internal station numbers (without LED display) on
the second level ÆPage 28.
Corresponding displays guide you through this process
ÆPage 124.
Assigning Functions to Keys
Press the key. The LED lights up.
> :Select and confirm.
or
qme Enter the code.
Press the key. If the key is already in use, its assignment
appears on the screen.
:
:Confirm.
> :Select and confirm the function, such as "Do not
disturb".
All programmable functions appear on the screen. See
Quick-Reference Operating Instructions (Appendix):
section ... about function keys.
If applicable
> :
> :Select and confirm.
Some functions (such as "Call forwarding") accept in-
complete entries. This means you have to add more dig-
its later on when you activate the function by pressing
a key.
Program/Service
*91=Prog. feature key?
US: Change key?
UK: Change feature?
US: Save incomplete
UK: Store incomplete text
Step by Step
Saving Functions, Procedures and Appointments
64
:
:Confirm.
or
> :
> :Select and confirm.
Meaning of LED Signals for Saved Functions:
Call forwarding, Call forward. no reply, Forwarding
- trunk, Forward Line, US:Night answer UK:Night
Service, Do not disturb, Changeover, Advisory mes-
sage, Ringer cutoff, HF answerback on/off, US:Join/
leave group UK:Hunt group join/leave, Caller ID
suppression, Call wait.term., Waiting tone off, Ring
Transfer, Recording, Door opener on/off, Control Re-
lay (not for HiPath 2000), Ringing group on, Shift
Key, UCD (Available on/off, Work on/off, Night an-
swer on/off), US: MULAP Privacy Release UK: Priva-
cy Release:
Saved function is not active.
Saved function is active.
Callback:
You have not set a callback.
You have set a callback.
Mute (on/off):
The microphone is switched on.
The microphone is switched off.
Headset:
The headset is switched off.
The headset is switched on.
Flashing slowly - call can be taken via headset.
Caller list:
No calls saved.
Call request saved.
US: Exit?
UK: End?
US: Another key?
UK: Program another key? Now press the key to access the function direct-
ly. If the function can be turned on and off,
such as "Do not disturb", pressing the key multi-
ple times turns the function on and off.
For information on display messages when sa-
ving functions ÆPage 124.
Saving Functions, Procedures and Appointments
65
Step by Step
Repdial key (internal), Direct station select:
The other party is not engaged in a call.
The other party is engaged in a call or has activated do
not disturb.
Flashing rapidly - A caller is trying to reach you, please
pick up the phone.
Flashing slowly - A caller is trying to reach another party,
who has not yet answered.
Mailbox:
No messages present.
Message(s) present.
Call key, General call key, Trunk key, MULAP Key,
Temporary MSN:
No call on assigned trunk.
Active call on assigned trunk.
Flashing rapidly- A call has arrived on this line; press the
key to pick up the call.
Flashing slowly - A call on this line was placed on hold.
Tr u n k g r o u p k e y :
At least one trunk is free.
All trunks in the trunk group are busy.
View call charges:
No chargeable calls have been made since the last time
call charges were displayed.
Chargeable calls have been made since the last time
call charges were displayed.
Call forwarding, Forward Line:
Flashing slowly - Either you or your trunk is the destina-
tion of a forwarded call.
Fax details/answering machine:
No fax received or no message on answering machine.
Fax received or message on answering machine.
View number of calls:
No callers waiting.
Flashing rapidly - Callers waiting (a certain number is ex-
ceeded).
Flashing slowly - Callers waiting (a certain number was
reached).
Step by Step
Saving Functions, Procedures and Appointments
66
Data I/O Service:
No connection to an application.
Active connection to an application.
Flashing slowly - Connection to application temporarily
interrupted.
The following functions are assigned to keys which
have no LED:
Repdial key (external), Procedure key, Trace call, Speed-
dial, Release call, Clear, US:Lock all phones UK:Tele-
phone Lock, Send message, US:Directory UK:Phone-
book (1=internal, 2=LDAP), Call waiting, US:Connect/
Toggle UK:Shuttle, Conference, Speaker call, Retrieve
line, Reserve trunk, Release trunk, Temporary Phone,
Override, US:Park UK:Call Park, Pickup - directed, Pickup
- group, Account code, Show call charges, Radio paging
equip, Answer page, Timed reminder, Open door, DTMF
dialing, Recall key, Room monitor, Hold key, US:Consult
internal UK:Enquiry, US:Consult UK:Enquiry, Associated
dial, Associated serv., Tel. data service, Mobile Logon,
Discreet Call
Saving Functions, Procedures and Appointments
67
Step by Step
Assigning a Procedure (Operating
Steps) to a Key
Station numbers and functions which require additional
inputs, i.e. comprise several operating steps, can be
saved to a single key on your telephone.
Using the associated dial function, for example
ÆPage 50, you can save all the remaining inputs re-
quired (station number of the calling party + the station
number to be dialed) to a single key.
Station numbers which require additional inputs but
also dial pauses can also be stored.
Press the key. The LED lights up.
> :Select and confirm.
or
qme Enter the code.
Press the key. If a function has already been assigned to
this key, a corresponding message is displayed.
:Confirm.
:
> :Confirm.
oEnter the procedure, e.g. "*67 231 089123456".
*67= code for associated dial
231= station number of the calling party
089123456 = number to be dialed.
If necessary
To insert pauses, press this key (a "P" is displayed).
:Confirm.
:
or If you make a mistake:
> :Select and confirm. This deletes all digits entered.
:Confirm.
:
Program/Service
*91=Prog. feature key?
UK: Change feature?
US: Change key?
Procedure key?
Redial
UK: Save entry?
US: Save?
Previous?
UK: End?
US: Exit?
Step by Step
Saving Functions, Procedures and Appointments
68
or
> :
> :Select and confirm.
.
UK: Program another key?
US: Another key?
Select the stored procedure by pressing a key.
Procedures containing functions which can be
switched on/off can be activated by pressing the
key, and deactivated by pressing the same key
again.
You can also press a procedure key during a call.
The stored digits are automatically sent as DTMF
signals ÆPage 57.
For information on display messages when sa-
ving procedures ÆPage 124.
Saving Functions, Procedures and Appointments
69
Step by Step
Appointments Function
You can tell your telephone to give you a call when you
want to be reminded of an appointment ÆPage 70.
To do this, you need to save the time you want the call
to be made. You can enter a single appointment that will
take place in the next twenty four hours, or you can en-
ter a daily recurring appointment.
Saving Appointments
Press the key. The LED lights up.
> :Confirm.
or
qhj Enter the code.
oEnter a 4-digit time, such as 0905 for 9:05 (= 9.05 a.m.)
or 1430 for 14.30 (= 2.30 p.m.).
If necessary f or kIf the selected language is "US English" (configure
ÆPage 32) you can enter the code 2 for "am" or 7 for
"pm" (standard = "am").
:Confirm.
or
> :Select and confirm.
:
:Confirm.
Deleting and checking a saved appointment:
Press the key. The LED lights up.
> :Confirm.
or
rhj Enter the code.
:Confirm.
or
> :
> :Select and confirm.
Program/Service
*46=Timed reminder on?
One time only?
Daily?
US: Save?
UK: Save entry?
Program/Service
#46=Timed reminder off?
Delete?
US: Exit
UK: End
Step by Step
Saving Functions, Procedures and Appointments
70
Using Timed Reminders
Precondition: You must have saved a timed reminder
ÆPage 69. The current time is the time stored.
The telephone rings. The timed reminder appears on
the screen.
Press the key twice.
or
n tLift the handset and replace it again.
US: Reminder:
UK: Reminder at:
Speaker
If you fail to answer the timed reminder, it re-
peats five times and is then erased.
Displaying and Assigning Call Charges
71
Step by Step Displaying and Assigning Call
Charges
Displaying Call Charges (Not for U.S.)
For the current call:
The display usually shows call charges at the end of a
call (default setting).
If you wish to display charges continuously during a call
in progress, your service personnel must request this
feature from your carrier.
Indication of the cost of a telephone call has to be re-
quested from the service provider and has to be in-
stalled by an authorized technician.
Depending on the setting, during or after the call, the
display will show the cost of the telephone call.
Some carriers also let you display toll-free external calls.
The message "Free of Charge" appears on the screen ei-
ther before or during the call.
If the cost indication facility has not been installed, the
display will show the dialled number and/or the length
of the telephone call.
For all calls and the last one conducted:
The connection charges for the last chargeable call con-
ducted are displayed first. Five seconds later, the total
accumulated connection charges appear.
Press the key. The LED lights up.
> :Select and confirm1
.
or
qji Enter the code.
If a call is transferred, the charges are assigned to
the telephone to which the call was transferred.
Program/Service
*65=Show call charges?
[1] ”Different Displays (HiPath 4000 Environment)” ÆPage 117
Step by Step
Displaying and Assigning Call Charges
72
Displaying Call Charges for Another
Telephone (Not for U.S.)
If this function is configured (contact your service per-
sonnel), you can display and print the chargeable calls
for other telephones (such as a pay phone).
Precondition: You have programmed the function
"View call charges" on a key ÆPage 63.
The LED lights up to indicate that a you have conducted
chargeable call since the last time you viewed the
charges.
Press the "View call charges" key.
A list with chargeable calls will be displayed ÆPage 11.
u or vPress key to change to an other connection.
> :Select and confirm.
or
> :
or
> :
or
> :
> :
Print?
Delete?
Add'l information?
US: Exit?
UK: End?
Displaying and Assigning Call Charges
73
Step by Step
Dialing with Call Charge Assignment
You can assign external calls to certain projects.
Precondition: Service personnel has set up account
codes for you.
Press the key. The LED lights up.
> :Select and confirm1
.
or
qjd Enter the code.
oEnter the account code.
and rPress this key.
or
:
:Confirm.
May be necessary, depending on how your system is
configured; contact your service personnel for details.
oEnter the number of the external station.
Program/Service
*60=Account code?
[1] ”Different Displays (HiPath 4000 Environment)” ÆPage 117
US: #=Save?
UK: #=Save entry?
You can also enter the account code during an
external call.
Step by Step
Private Sphere/Security
74
Private Sphere/Security
Turning Ringer Cutoff On and Off
You can activate the ringer cutoff function if you do not
want the receive any calls. Calls are only identified by
one ring signal, an indication on the display, and a key
which has been programmed to flash (such as a trunk
key).
> :Select and confirm1
.
or
> :
or
qml or rml Enter the code for "on" or "off".
Turning Do Not Disturb On and Off
You can activate the do not disturb function if you do not
want the receive any calls. When do not disturb is acti-
vated, internal callers hear a busy signal and external
callers are rerouted to a telephone assigned for this pur-
pose (contact your service personnel).
> :Select and confirm.
or
> :
or
qmk or rmk Enter the code for "on" or "off".
Ringer cutoff on?
[1] ”Different Displays (HiPath 4000 Environment)” ÆPage 117
Ringer cutoff off?
DND on?
DND off?
When you lift the handset, a special dial tone
(continuous buzzing tone) reminds you that do
not disturb is active.
Authorized internal callers can automatically
override the do not disturb function after five sec-
onds.
Private Sphere/Security
75
Step by Step
Caller ID Suppression
You can prevent your station number or name from ap-
pearing on the displays of external parties you call. The
feature remains active until you deactivate it.
> :Select and confirm.
or
> :
or
qlj or rlj Enter code for "suppress" or "restore".
Suppress call ID?
Restore caller ID?
Your service personnel can turn caller ID suppres-
sion on and off for all telephones.
Step by Step
Private Sphere/Security
76
Monitoring a Room
A telephone can be used to monitor a room. The func-
tion must be activated on the telephone that you want
to monitor.
Calling this telephone lets you hear what is going on in
the room.
Activating the telephone to be monitored:
Press the key. The LED lights up.
> :Select and confirm.
or
qll Enter the code.
You can either leave the telephone in speakerphone
mode or lift the handset and leave it directed towards
the noise source.
Deactivating the telephone to be monitored:
Press the illuminated key. The LED goes out.
or
tReplace the handset.
Monitoring the room:
oEnter the internal number if the telephone in the room
you wish to monitor.
Program/Service
*88=Room monitor?
Program/Service
Private Sphere/Security
77
Step by Step
Trace Call: Identifying Anonymous
Callers (Not for U.S.)
You can have the carrier identify malicious external call-
ers. You can save the caller’s station number during the
call or for 30 seconds after the call ends. However, it is
essential that you do not replace your handset during
this time.
Press the key. The LED lights up.
and
> :Select and confirm.
or
qlh Enter the code.
Program/Service
*84=Trace call?
After you have finished tracing the call, the data
is stored on the carrier’s system. Now contact
your service personnel.
Step by Step
Private Sphere/Security
78
Locking the Telephone to Prevent
Unauthorized Use
You can prevent unauthorized persons from using your
telephone and its electronic notebook during your ab-
sence.
Precondition: You must have configured a personal
identification number (PIN) for your telephone
ÆPage 80.
To lock and unlock the telephone:
> :Select and confirm.
or
> :
or
qjj or rjj Enter the code for "on" or "off".
oEnter the telephone lock PIN ÆPage 80.
Changeover on?
Changeover off?
While the telephone is locked, a special dial tone
sounds when you lift the handset. You can con-
tinue to dial internal numbers as usual.
Your telephone can also be locked or unlocked
again by an authorized party ÆPage 79.
Private Sphere/Security
79
Step by Step
Locking Another Telephone to Prevent
Unauthorized Use
If this function has been configured (contact your
service personnel), you can lock other telephones to
prevent unauthorized use and then unlock them again
later.
You can use this function to unlock the telephone for us-
ers who have locked their telephones and then forgot-
ten their PINs.
Press the key. The LED lights up.
> :
> :Confirm1
or
qmhg Enter the code.
oEnter the internal number of the telephones that you
want to lock or unlock.
> :Confirm.
or
> :
or
q or rEnter the code.
Program/Service
US:*943=Lock all
UK:*943=Telephone
[1] ”Different Displays (HiPath 4000 Environment)” ÆPage 117
*=Lock phone?
#=Unlock phone?
Step by Step
Private Sphere/Security
80
Saving Your PIN
To use the functions
• to prevent unauthorized persons from using your
telephone ÆPage 78
• to use another telephone like your own ÆPage 84
you need to enter a personal identification number,
which you can save yourself.
Press the key. The LED lights up.
> :Confirm1
.
or
qmg Enter the PIN.
oEnter the current five-digit PIN.
If you have not yet assigned a PIN, use the PIN "00000"
the first time you enter it.
oEnter the new PIN.
oRepeat the new PIN.
Program/Service
*93=Change PIN?
[1] ”Different Displays (HiPath 4000 Environment)” ÆPage 117
If you forget your PIN, contact your service per-
sonnel, who can reset your PIN to "00000".
Using Other Functions
81
Step by Step Using Other Functions
Sending a Message
You can send short text messages (infotexts) to single
users or groups of users who have system telephones.
On system telephones with no display (e.g.
optiPoint 500 entry), on ISDN, pulse or tone dialling
telephones, transmitted text messages will be saved as
a callback request.
Creating and Sending a Message
> :
> :Select and confirm.
or
qjl Enter the code.
oEnter the internal station number of the recipient or
group.
> :Select and confirm the preprogrammed message
(which can be changed by service personnel).
or
d ... mEnter the code directly.
The codes appear on the screen, next to the messages
to which they are assigned.
or
> :Select and confirm, to enter different text (up to 24 cha-
racters). For information about text entry, see
ÆPage 119.
:Confirm.
US: Send message?
UK: Send Message?
0=Please call back
Enter message text?
Send?
Step by Step
Using Other Functions
82
Displaying and Deleting Messages You Have
Sent
> :Select and confirm.
or
rjl Enter the code.
> :Follow the display prompts.
Answering Messages
"Messages received:" appears on your screen, along
with an indication of the length.
:
:Confirm.
> :Follow the display prompts.
View sent message?
Texts sent to groups can be deleted only by the
originator.
US: View messages?
UK: Display Messages?
Using Other Functions
83
Step by Step
Leaving an Advisory Message
You can leave an advisory message on your telephone
screen for internal callers who want to reach you while
you are away from your desk.
When another party calls you, the message appears on
the caller’s screen.
> :Select and confirm.
or
qjm Enter the code.
> :Select and confirm the preprogrammed message
(which can be changed by service personnel).
or
d ... mEnter the code directly.
The codes appear on the screen, next to the messages
to which they are assigned.
or
> :Select and confirm, to enter different text. For informa-
tion about text entry, see ÆPage 119.
:
:Confirm.
Deleting Advisory Messages
> :Select and confirm.
or
rjm Enter the code.
or
If you have programmed an "Advisory message" key
ÆPage 63: The LED lights up. Press the key.
Advisory msg. on?
0=Back at:
You can add numeric input to preprogrammed
messages that end in a colon.
Enter message text?
US: Save?
UK: Save entry?
Advisory msg. off
Step by Step
Using Other Functions
84
Display Number of Waiting Calls and
Overload Indication
You can show the number of external waiting calls on
the display by pressing the "View number of calls" key
ÆPage 63.
Press the "Waiting calls" key.
If the number of waiting calls exceeds a preset limit
while you are engaged in another call (overload), the
LED on the key lights up. Contact your service person-
nel to find out the waiting call limit.
•LED off:
No callers waiting.
• LED flashes slowly:
You have reached the programmed threshold.
• LED flashes rapidly:
You have exceeded the threshold value (overload).
Using Another Telephone Like Your
Own for a Call
Other people can temporarily use your telephone for
outgoing calls as though it were their own.
Press the key. The LED lights up.
> :Select and confirm1
.
or
qidl Enter the code.
oEnter the other user’s station number.
oEnter the other user’s telephone lock PIN ÆPage 80.
If applicable
Users who have not yet selected a personal identifica-
tion number are prompted to do so on their own tele-
phones.
oDial the external number.
This state is canceled at the end of the call.
Program/Service
*508=Temporary Phone?
[1] ”Different Displays (HiPath 4000 Environment)” ÆPage 117
Change password
Using Other Functions
85
Step by Step
Using Another Telephone Like your
Own for an Extended Period
of Time (Mobility)
If this feature is configured, you can use a random
optiPoint 410 as your own telephone. Your station num-
ber including all settings (for example, programmed
keys) are transferred.
Precondition: You have received a mobile station num-
ber and, where applicable, a password (ask the service
personnel).
Press the key. The LED lights up.
> :Select and confirm.
or
qmhem Enter the code.
oEnter your mobile station number.
If applicable oEnter the logon password.
If applicable rPress the key.
or
:Confirm.
Logging off
> :Select and confirm.
or
rmhem Enter the code.
Program/Service
*9419=Mobile Logon
Entry complete?
#9419=Mobile Logoff
Step by Step
Using Other Functions
86
Fax Details and Message on Answer-
ing Machine
If a fax or answering machine is connected to your sys-
tem and you have assigned the "Fax details" function to
a programmable key ÆPage 63, the key lights up when
a fax or a message has been received.
Deactivating indication:
Press the illuminated "Fax details" key. The LED goes
out.
Resetting Services and Functions
(System-Wide Cancellation for a Tele-
phone)
There is a general reset procedure for activated func-
tions. The following functions are canceled, if they were
activated:
• Forwarding on
• Advisory msg. on
• Ringing group on
• Hunting group off
• Suppress call ID
• Waiting tone off
• DND on
• Ringer cutoff on
• Messages received:
• View callbacks
Press the key. The LED lights up.
> :Select and confirm1
.
or
rd Enter the code.
Program/Service
#0=Reset services?
[1] ”Different Displays (HiPath 4000 Environment)” ÆPage 117
Using Other Functions
87
Step by Step
Activating Functions for Another Tele-
phone
If this function has been configured (contact your ser-
vice personnel), you can turn the following functions on
and off for other telephones. This feature is also known
as associated service.
• Do not disturb,
code: *97/#97 ÆPage 74
• Call forwarding,
code: *11, *12, *13/#1 ÆPage 22
• Locking and unlocking telephone,
code: *66/#66 ÆPage 78
• Group ringing,
code: *81/#81 ÆPage 95
• Leaving an advisory message,
code: *69/#69 ÆPage 83
• Group call,
code: *85/#85 ÆPage 95
• Reset services and functions,
code: #0 ÆPage 86
• Control relay,
code: *90/#90 ÆPage 93
• Night service,
code: *44/#44 ÆPage 62
• Timed reminders,
code *65 ÆPage 69
Press the key. The LED lights up.
> :Confirm.
or
qlg Enter the code.
oEnter the internal number of the telephone for which
you want to activate the function.
oEnter the code, such as *97 for do not disturb.
Follow the prompts on the screen for any further input.
Program/Service
*83=Associated serv?
Step by Step
Using Other Functions
88
Using System Functions from the Outside
(DISA: Direct Inward System Access)
If this function has been configured (contact your ser-
vice personnel), you can set up external outgoing calls
from outside the system, just like an internal user. You
can also activate and deactivate the following functions
in your system:
• Reset services and functions,
code: #0 ÆPage 86
• Call forwarding, code: *1/#1 ÆPage 22
• Lock and unlock all phones,
code: *66/#66 ÆPage 78
•Save PIN,
code: *93 ÆPage 80
• Send a message,
code: *68/#68 ÆPage 81
• Leave an advisory message,
code: *69/#69 ÆPage 83
• Group ringing, code: *81/#81 ÆPage 95
• Group call, code: *85/#85 ÆPage 95
• Suppress caller ID,
code: *86/#86 ÆPage 75
• Waiting tone, code: *87/#87 ÆPage 52
• Open door, code: *61 ÆPage 36
• Door opener on/off, code: *89/#89 ÆPage 37
• Control relay, code: *90/#90 ÆPage 93
• Do not disturb, code: *97/#97 ÆPage 74
• Ringer cutoff function, code: *98/#98 ÆPage 74
• Speed-dialing, code: *7 ÆPage 41
• Associated service, code: *83 ÆPage 87
Precondition: You have a telephone that uses tone di-
aling (DTMF dialing) or you can switch your telephone
to tone dialing. The telephone is not connected to the
system.
oSet up a call to the system. Enter the station number
(contact your service personnel).
oWait for a continuous tone (if necessary switch the tele-
phone to tone dialing), then enter the internal number
that has been assigned to you and the associated PIN.
rEnter the code (necessary only if programmed in the
system).
Using Other Functions
89
Step by Step
oWait for a dial tone and then enter the code, such as
*97 for Do not disturb on. Make other inputs as neces-
sary; (refer to the operating instructions for pulse and
DTMF telephones).
or
oDial the external number.
You can only execute one function at a time, or
set up only one outgoing connection.
The connection is immediately released after
successful activation of a function.
In the case of an external-external call, the con-
nection is released as soon as either of the par-
ties ends the call.
Step by Step
Using Other Functions
90
Using functions in ISDN via code dial-
ing (keypad dialing)
If authorized (contact your service personnel), you can
set ISDN functions via code dialing in some countries.
Press the key. The LED lights up.
> :Confirm.
or
qidg Enter the code.
oEnter the number of the trunk you wish to use (contact
your service personnel).
oEntering a code for required ISDN function (contact your
service personnel).
Program/Service
*503=Keypad dialing?
Contact your network provider to find out which
ISDN functions can be code-controlled in your
country.
Siemens AG shall not be liable for damages/
costs which may be incurred by fraudulent activ-
ities or remote operation (e.g. toll fraud).
Using Other Functions
91
Step by Step
Controlling Connected Computers or
Other Programs
and Telephone Data Service
(HiPath 3500/3550/3700/3750/3800 Only)
If this function has been configured (contact your ser-
vice personnel), you can control connected computers
or programs running on them, such as hotel services or
information systems, from your telephone.
Precondition: You have set up a connection.
Press the key. The LED lights up.
> :Confirm.
or
qhf Enter the code.
The connected computer now prompts you to enter the
data, which you can do in one of two ways. Contact
your service personnel to find out which option is pro-
grammed in your system:
• Input in en-bloc mode.
d ... mEnter data.
rPress this key at the end of the entry.
or
:Confirm.
or • Input in online mode:
The connected computer processes your entries di-
rectly.
rEnter the code.
d ... mEnter data.
Program/Service
*42=Tel. data service?
Entry complete?
Step by Step
Using Other Functions
92
Communicating with PC Applications
over a CSTA Interface
If this function has been configured (ask your service
personnel), you can use your telephone to communi-
cate with PC applications (CSTA = Computer Supported
Telecommunications Applications). You send informa-
tion to the application and receive information from the
application, for example, on your telephone's display.
qhmh Enter the code.
or
Press the "Data I/O Service" key.
(configuring keys ÆPage 63).
oEnter the three-digit ID for the application you want to
operate.
u v d ... m < : >Use the relevant keys to communicate with the applica-
tion.
Temporarily interrupting communication with the
application:
nThe telephone rings. You accept the call.
The "Data I/O Service" key flashes: communication with
the application was automatically interrupted.
Resuming communication with the application:
Press the flashing "Data I/O Service" key. The LED lights
up.
Ending communication with the application:
> :Select and confirm the appropriate CSTA message.
or
n tLift and replace the handset.
Using Other Functions
93
Step by Step
Controlling Relays (not for HiPath 2000)
If this function has been configured (contact your ser-
vice personnel), you can turn up to four relays on and off
to control different facilities (such as a door opener).
Depending on how they are programmed, you can
switch the relays on and off or switch them on and have
them switched off automatically after a timeout.
> :Select and confirm.
or
> :
or
qmd or rmd Enter the code for "on" or "off".
e ... hEnter the relay.
Sensors (HiPath 3300/3350/3500/3550
Only)
If this function has been configured (contact your ser-
vice personnel), sensors detect signals, causing your
phone to ring and a message to appear on your screen.
Special features must be taken into consider-
ation if your telephone operates with
HiPath 5000 (system networking via PC net-
work) ÆPage 115!
*90=Control Relay On?
#90=Control Relay Off?
Step by Step
Using Other Functions
94
Radio Paging (Not for U.S.)
If paging equipment is connected to your system (con-
tact your service personnel), you can contact people via
their pocket receivers.
The pocket receiver indicates to the person you are
looking for that someone is trying to get in touch. The
person you page can then go to the nearest telephone
and call you.
Paging:
To be paged, you must have activated a call ringing
group ÆPage 99, call forwarding ÆPage 22, or call re-
direction to the internal station number of your paging
equipment.
A call request is then signaled automatically.
Answering the page from the nearest telephone:
nLift the handset.
qim Enter the code.
oEnter your own station number.
Using Other Team Functions
95
Step by Step Using Other Team Functions
Turning Group Call On and Off
If this function has been configured (contact your ser-
vice personnel), you belong to one or more groups of
users who can each be reached under a hunt group or
group call number.
Incoming calls are signaled on all group member tele-
phones in the order in which they are received ( hunt
group) or simultaneously (= group call) until one mem-
ber of the group accepts the call.
You can also belong to a team (including executive/sec-
retary ones) in which station numbers are programmed
on trunk keys ÆPage 102.
Each member of the group remains available under his
or her own station number.
You can activate and deactivate the audible signal for a
hunt group, group call or individual trunks in a group (in-
cluding an executive/secretary team).
If the LED on a programmed "US:Join/leave group
UK:Hunt group join/leave" key ÆPage 63 is illuminated,
this means that the audible tone was activated for at
least one group.
Special features must be taken into consider-
ation if your telephone operates with
HiPath 5000 (system networking via PC net-
work) ÆPa g e 111!
Step by Step
Using Other Team Functions
96
You belong to a hunt group or a group call:
> :
> :Select and confirm1
.
or
> :
> :
or
rli or qli Enter the code for "leave" or "join".
or
Press the Hunt group join/leave key.
or
You belong to multiple groups or to one group with
trunk keys (including executive/secretary teams).
> :
> :Select and confirm1.
or
> :
> :
or
rli or qli Enter the code for "leave" or "join".
or
Press the "Hunt group join/leave" key.
or
If an "x" appears between group/trunk number
or (such as 301) and group name, the audible tone is active
for this group or trunk.
No "x" means that the audible tone was deactivated.
:Press the "OK" dialog key to confirm your selection and
display the next group or trunk number and group
name.
or
> :
> :Select and confirm1.
This turns off the audible tone for the displayed group or
trunk.
US: Leave group?
UK: Leave hunt group?
[1] ”Different Displays (HiPath 4000 Environment)” ÆPage 117
US: Join group?
UK: Join hunt group?Join
US: Leave group?
UK: Leave hunt group?
US: Join group?
UK: Join hunt group?
301 x group name
301 group name
Next?
US: Leave group?
UK: Leave hunt group?
Using Other Team Functions
97
Step by Step
or
> :
> :Select and confirm1
.
This turns off the audible tone for the displayed group or
trunk.
or
> :Select and confirm.
This turns off the audible tone for all groups and trunks.
or
rEnter the code for "Leave all groups".
or
> :Select and confirm.
This turns off the audible tone for all groups and trunks.
or
qEnter the code for "Join all groups".
US: Join group?
UK: Join hunt group?
[1] ”Different Displays (HiPath 4000 Environment)” ÆPage 117
#=Leave all groups?
*=Rejoin all groups
If you deactivate the audible tone for another
group or trunk, or deactivate it for all groups and
trunks to which you belong, a special dial tone
sounds when you lift the handset.
Step by Step
Using Other Team Functions
98
Accepting a Call for Another Member
of Your Team
You can accept calls for other telephones in your team
from your telephone even while engaged in another
call. To do this, contact your service personnel to find
out if a pickup group has been configured.
Precondition: Your telephone rings briefly. "Call for: "
appears on the upper display line with the station num-
ber or name of the originator; the station number or
name of the caller appears on the lower line.
:Confirm.
or
Press the key. The LED lights up.
qik Enter the code.
Pickup - group?
Program/Service
Using Other Team Functions
99
Step by Step
Activating and Deactivating a Ringing
Group
You can have calls for your telephone signaled audibly at
up to five other internal phones. The person who an-
swers first receives the call.
Saving, displaying, and deleting telephones for the
ringing group:
Press the key. The LED lights up.
> :Select and confirm1
.
or
qle Enter the code.
> :Follow the display prompts (enter the internal station
number).
Removing all telephones in call ringing group:
> :Select and confirm.
or
rle Enter the code.
Special features must be taken into consider-
ation if your telephone operates with
HiPath 5000 (system networking via PC net-
work) ÆPage 114!
Program/Service
*81=Ringing group on?
[1] ”Different Displays (HiPath 4000 Environment)” ÆPage 117
Is your telephone a member of a ringing group,
the station number or name of the originator ap-
pears on the upper display line and the station
number or name of the caller appears on the low-
er line.
Ringing group off?
Step by Step
Using Other Team Functions
100
Uniform Call Distribution (UCD)
If this function has been configured (contact your ser-
vice personnel), you belong to a group of users (agents)
to whom calls are distributed.
An incoming call is always assigned to the agent who
has had the longest break without a call.
Logging on and off at the beginning and end of your
shift:
Press the key. The LED lights up.
> :Select and confirm1
.
:Confirm.
or
:
or
qhde or rhde Enter the code for "Log on" or "Log off".
oTo log on, enter your identification number ("Agent:").
Contact your service personnel to find out what it is.
Logging on and off during your shift:
Press the key. The LED lights up.
> :Select and confirm1.
> :Confirm.
or
:
or
rhdf or qhdf Enter the code for "Not available" or "Available".
Program/Service
UCD?
[1] ”Different Displays (HiPath 4000 Environment)” ÆPage 117
*401=Log on?
#401=Log off?
Program/Service
UCD?
#402=Not available?
*402=Available?
Using Other Team Functions
101
Step by Step
Requesting and activating a work time:
If you want to follow-up on the last call you answered
without being disturbed, you can request and activate a
work time. This removes your telephone from the call
distribution cycle for a programmable period of time un-
til you log back on.
Press the key. The LED lights up.
> :Select and confirm1
.
> :Confirm.
or
:
or
qhdg or rhdg Enter the code for "on" or "off".
Turning the night service on and off for UCD:
Press the key. The LED lights up.
> :Select and confirm1.
> :Confirm.
or
:
or
qhdh or rhdh Enter the code for "on" or "off".
Display the number of waiting calls:
Press the key. The LED lights up.
> :Select and confirm1.
> :Confirm.
or
qhdi Enter the code for "on" or "off".
Program/Service
UCD?
[1] ”Different Displays (HiPath 4000 Environment)” ÆPage 117
*403=Work on?
#403=Work off?
Program/Service
UCD?
*404=UCD night on?
#404=UCD night off?
Program/Service
UCD?
*405=Calls in queue?
Step by Step
Team and Executive/Secretary Functions With Trunk Keys
102
Team and Executive/Secretary
Functions With Trunk Keys
If this function has been configured (contact your ser-
vice personnel), you belong to a team of users for
whom special keys were programmed:
• Trunk keys (MULAP keys)
• Direct station selection keys
• Group call key
(not on the executive telephone in an executive/sec-
retary team)
• Ring transfer keys
(only in an executive/secretary team)
As a team member, you can also program these keys
yourself ("MULAP key", "Direct station select", "US:Join/
leave group UK:Hunt group join/leave", "Ring Transfer:
on/off") ÆPage 63. You can also program a call forward-
ing key ("Forward Line") for each line.
Using Trunk Keys
A separate trunk is assigned to each team member. All
other team members have the same trunk keys for
these trunks on their telephones. This means that every
team member can use all programmed trunk keys.
Each team member can also be reached under a sepa-
rate station number, if one was assigned.
Meaning of LED Indications on Trunk Keys:
Trunk key LED is off - Trunk is free and can be used.
or
Trunk key LED is lit - Trunk is in use.
or
Trunk key LED is flashing rapidly - A call on the trunk
needs to be answered.
or
Trunk key LED is flashing slowly - A call on hold is wait-
ing.
Team and Executive/Secretary Functions With Trunk Keys
103
Step by Step
Answering Calls With Trunk Keys
Precondition: Your telephone is ringing and/or the
trunk key is flashing rapidly.
Press the rapidly flashing trunk key.
This is not necessary if the trunk is automatically as-
signed to you when you lift the handset or press the
"Speaker" key; in this case the assigned trunk key lights
up.
nLift the handset.
or
With on-hook dialing: Use speakerphone mode .
Making Calls with Trunk Keys
Press the free trunk key that you want to use to set up
your call.
This is not necessary if the trunk is automatically as-
signed to you when you lift the handset or press the
"Speaker" key; in this case the assigned trunk key lights
up.
oDial the station number.
nWhen the other party answers: Lift the handset.
or
With on-hook dialing: Use speakerphone mode .
Using a Trunk Key to Place a Call on Hold and
Retrieve It Again
Precondition: You are conducting a call over a trunk in
your group. The "US:Hold UK:Common Hold" key has
been programmed on your telephone ÆPage 63.
Placing a call on hold:
Press the "US:Hold UK:Common Hold" key.
t or Replace the handset or press the key.
Depending on the configuration (contact your service
personnel), this may be necessary so other team mem-
bers can also pick up the call on hold.
Retrieving the call:
Press the slowly flashing trunk key.
Release
Step by Step
Team and Executive/Secretary Functions With Trunk Keys
104
Switching Between Phone Calls on Multiple
Trunks
Precondition: You are conducting a call over a trunk in
your group. Another trunk key starts flashing.
Press the flashing trunk key. The first party is placed on
hold on the other trunk.
Press the slowly flashing trunk key. The second party is
placed on hold.
You can switch between the two call as many times as
you wish. Always press the slowly flashing trunk key.
MULAP Conference Release
If this function has been released (ask your service per-
sonnel), you can program the US: "MULAP Privacy Re-
lease" UK: "Privacy Release" key for your telephone
ÆPage 63.
If you press the programmed US: "MULAP Privacy Re-
lease" UK: "Privacy Release" key during a call (key lights
up), every user who programmed your MULAP line as a
key (key flashes) can join the call by pressing this key.
You do not have to press US: "Consult" UK: "Enquiry" or
"Conference" to transfer/accept the call. Your team part-
ner only has to press the flashing line key to join the
conference.
Team and Executive/Secretary Functions With Trunk Keys
105
Step by Step
Forwarding Calls on Lines
You can immediately forward internal or external calls
on your lines to different internal or external telephones
(destinations); even external destinations are possible
in certain system configurations.
Activating call forwarding for one trunk activates the
function for all trunk keys assigned to this trunk in your
group.
Press the key. The LED lights up.
> :Select and confirm.
or
qide Enter the code.
Press the trunk key you wish to use.
or
oEnter the number of the trunk you wish to use.
or
If available. Press the "Forward Line" key.
(You have stored the incomplete "Forward Line" function
on the key, excluding the call forwarding type and desti-
nation ÆPage 63.)
:Select and confirm.
or
> :
or
> :
or
e or f or gEnter the code.
oEnter the destination number.
:
:Confirm.
or
If available. Press the "Forward Line" key. (You have
stored the call forwarding type and destination on the
"Forward Line" key ÆPage 63.)
Program/Service
*501=Forward Line: On?
1=all calls?
2=external calls only?
3=internal calls only?
US: Save?
UK: Save entry?
Step by Step
Team and Executive/Secretary Functions With Trunk Keys
106
Deactivating call forwarding:
Press the key. The LED lights up.
> :Select and confirm.
or
ride Enter the code.
Press the trunk key you wish to use.
or
oEnter the number of the trunk key you wish to use.
or
If available. Press the "Forward Line" key.
Meaning of LED Indications on the "Forward Line"
Keys:
The LED on the "Forward Line" key is off - call forwarding
is not active for this trunk.
or
LED on the "Forward Line" key is lit - call forwarding is
active for this trunk.
or
LED on the "Forward Line" key is flashing slowly - the
trunk is a call forwarding destination.
Program/Service
#501=Forward Line: Off?
If you have activated call forwarding for a trunk, a
special dial tone sounds when the line is seized.
Team and Executive/Secretary Functions With Trunk Keys
107
Step by Step
Using DSS Keys
Each team member has a DSS key for every other
member in the team.
This enables every team member to reach all other
members of the team directly, simply by pressing a key.
Meaning of LED Indications on DSS Keys
LED on the DSS key is off - the team member is not en-
gaged in a phone call.
or
LED on the DSS key is lit - the team member is engaged
in a phone call or has activated do not disturb.
or
LED on the DSS key is flashing rapidly - a call has ar-
rived for you and needs to be answered.
or
LED on the DSS keys is flashing slowly - a caller is try-
ing to reach another member of your team, who has not
yet answered.
Using DSS Keys to Answer Calls
Precondition: Your telephone is ringing and/or a DSS
key is flashing.
If appl. Press the flashing DSS key.
This is not necessary if you are receiving a DSS call and
the DSS key is flashing rapidly.
nLift the handset.
or With on-hook dialing: Use speakerphone mode .
Calling a Team Member Directly
Press the direct station selection key.
or
If the team member you wish to reach is engaged in an-
other call, the DSS key on your telephone is illuminated.
You can make the call even in this case.
nWhen the other party answers: Lift the handset.
or With on-hook dialing: Use speakerphone mode .
Step by Step
Team and Executive/Secretary Functions With Trunk Keys
108
Transferring a Call in Progress
Press the DSS key and announce the call, if desired.
tReplace the handset.
or
Press the key.
Accepting a Call for Another Team
Member
Press the flashing DSS key or trunk key.
nLift the handset.
or With on-hook dialing: Use speakerphone mode .
Joining or Leaving a Group Call
(Not for the Executive Telephone in an
Executive/Secretary Team)
By default, your telephone rings when a call arrives on
your line.
If you want your phone to ring even when calls arrive on
other lines, you can turn your ringer on and off for each
line in your group ÆPage 95.
Your telephone rings (one time only or every four sec-
onds) even when you are engaged in another call (atten-
tion ring volume ÆPage 30).
Release
Team and Executive/Secretary Functions With Trunk Keys
109
Step by Step
Transferring Calls Directly to the
Executive
(Only in an Executive/Secretary Group)
Normally, audible signaling of all calls for the executive
is heard only in the secretary’s office.
You can activate audible signaling so that calls are only
signaled on the executive telephone and on a second
telephone assigned to it.
Activating ring transfer:
Press the Ring Transfer" key. The LED lights up.
or
Press the key. The LED lights up.
> :Select and confirm.
or
qidf Enter the code.
Press the trunk key you wish to use.
or
oEnter the number of the trunk you wish to use.
Deactivating ring transfer:
Press the "Ring Transfer" key. The LED goes out.
or
Press the key. The LED lights up.
> :Select and confirm.
or
ridf Enter the code.
Press the trunk key you wish to use.
or
oEnter the number of the trunk you wish to use.
Program/Service
*502=Ring Transfer: On?
Program/Service
#502=Ring Transfer: Off?
Step by Step
Testing the Telephone
110
Testing the Telephone
Testing the Telephone Functions
You can test your telephone functions.
Precondition: Your telephone is idle.
Press the key. The LED lights up.
> :Select and confirm.
or
qmhd Enter the code.
If everything is OK,
• all LEDs on the telephone start flashing, including
the ones on the key module (only the Program/Ser-
vice menu LED lights up);
• your station number appears on the screen;
• all pixels in the display are activated;
• the ringer signal sounds.
Checking the Key Assignment
You can check the assignment of keys on your tele-
phone to see which functions are programmed on
which keys.
Press the key. The LED lights up.
> :Select and confirm.
or
qme Enter the code.
Press the key. The key assignment appears on the
screen.
> :
> :Select and confirm.
or
> :
> :Select and confirm.
Program/Service
*940=Phone test?
Program/Service
*91=Prog. feature key?
US: Another key?
UK: Program another key?
US: Exit?
UK: End?
Special Functions in the LAN (PC Network)
111
Step by Step Special Functions in the LAN
(PC Network)
If your telephone is operating in a HiPath 5000 environ-
ment, multiple HiPath 2000/HiPath 3000 systems are
interconnected via a LAN (Local Area Network, e.g. pro-
prietary PC network). Your telephone calls are conduct-
ed via the LAN (PC network).
If this is the case, you must take certain special features
into consideration when performing various functions.
These are described below.
Leaving a Hunt Group/Group Call
Precondition: you belong to a hunt group/group call
ÆPage 95 of another HiPath 2000/HiPath 3000:
> :Select and confirm.
or
qhk Enter the code.
oEnter the (DISA) call number of the other
HiPath 2000/HiPath 3000.
: or rConfirm the entry.
oEnter the (DISA) call number of your telephone.
: or rConfirm the entry.
> :Select and confirm.
or
> :
or
rli or qli Enter the code for "leave" or "join".
You belong to multiple groups of another
HiPath 2000/HiPath 3000:
oEnter the group number for "Join/Leave, directed".
Internal DISA?
Leave group?
Join group?
Step by Step
Special Functions in the LAN (PC Network)
112
Transferring Call Forwarding
You can activate/deactivate call forwarding ÆPage 22
for your telephone from other HiPath 5000 telephones.
> :Select and confirm.
or
qhk Enter the code.
oEnter the (DISA) call number of the HiPath 2000/
HiPath 3000 to which your telephone is connected.
: or rConfirm the entry.
oEnter the (DISA) call number of your telephone.
: or rConfirm the entry.
Activating this function:
> :Select and confirm.
or
qe Enter the code.
:Select and confirm.
or
> :
or
> :
or
e or f or gEnter the code.
oEnter the destination number.
:Confirm.
Deactivating this function:
> :Select and confirm.
or
re Enter the code.
Internal DISA?
Call forwarding on?
1=all calls?
2=external calls only?
3=internal calls only?
Save?
Call forwarding off?
Special Functions in the LAN (PC Network)
113
Step by Step
Using Night Answer
If authorized (contact your service personnel), you can
define telephones in other HiPath 2000/HiPath 3000
communications platforms as the night answer
ÆPage 62.
> :Select and confirm.
or
qhk Enter the code.
oEnter the (DISA) call number of the HiPath 2000/
HiPath 3000 to which the night answer telephone is
connected.
: or rConfirm the entry.
oEnter the (DISA) call number of the telephone from
which you wish to activate/deactivate the night answer
service.
: or rConfirm the entry.
Activating this function:
> :Select and confirm.
or
qhh Enter the code.
oEnter the destination number (= temporary night an-
swer service).
:Confirm.
Deactivating this function:
> :Select and confirm.
or
rhh Enter the code.
Internal DISA?
Night answer on?
Save?
Night answer off?
Step by Step
Special Functions in the LAN (PC Network)
114
Activating and Deactivating a Ringing
Group
You can have calls for your telephone signaled audibly at
external telephones or at telephones in other
HiPath 2000/HiPath 3000 communications platforms
ÆPage 99.
Save/view/delete the telephones for the ringing
group:
Press the key. The LED lights up.
> :Select and confirm.
or
qle Enter the code.
:Select and confirm
or
> :
or
> :Select and confirm, then follow the operating instruc-
tions.
oEnter the call number.
> :Confirm.
or
rEnter
:Confirm.
> :Select and confirm.
Removing all telephones in call ringing group:
> :Select and confirm.
or
rle Enter the code.
Program/Service
*81=Ringng group on?
Add to ringing group?
Add another station?
Display remove?
#=Entry complete?
Save?
Exit?
Ringing group off?
Special Functions in the LAN (PC Network)
115
Step by Step
Controlling Relays (not for HiPath 2000)
If this feature is configured (contact your service per-
sonnel), you can also control relays ÆPage 93 in other
HiPath 3000 communications platforms.
> :Select and confirm.
or
qhk Enter the code.
oEnter the (DISA) call number of the HiPath 3000 in
which the relay is to be controlled.
: or rConfirm the entry.
oEnter the (DISA) call number of the telephone from
which you wish to control the relay.
: or rConfirm the entry.
> :Select and confirm.
or
> :
or
qmd or rmd Enter the code for "on" or "off".
e ... hEnter the relay.
Internal DISA?
*90=Control Relay On?
#90=Control Relay Off?
Step by Step
Special Functions in the LAN (PC Network)
116
Opening the Door
If this feature is configured (contact your service per-
sonnel), you can also activate the door opener
ÆPage 36 in other HiPath 2000/HiPath 3000 communi-
cations platforms.
> :Select and confirm.
or
qhk Enter the code.
oEnter the (DISA) call number of the HiPath 2000/
HiPath 3000 in which the door is to be opened.
: or rConfirm the entry.
oEnter the (DISA) call number of the telephone from
which you wish to activate the door opener.
: or rConfirm the entry.
> :Select and confirm.
or
qje Enter the code.
o wEnter the call number of the entrance telephone.
Internal DISA?
Open door?
Different Displays (HiPath 4000 Environment)
117
Step by Step Different Displays
(HiPath 4000 Environment)
Depending on the system configuration, not all func-
tions may appear on the display exactly as shown in this
document.
The following table gives an overview of these func-
tions and shows you under which menus they can be
found:
Menu Function Description
Destinations? Forwarding on? ÆPage 22
Change Speed Dial? ÆPage 41
Caller list? ÆPage 39
Ringing group on? ÆPage 99
UCD? ÆPage 100
Feature Settings? DND on? ÆPage 74
US: Join group?
UK: Join hunt group?
ÆPage 95
US: Leave group?
UK: Leave hunt group?
ÆPage 95
Forwarding on? ÆPage 22
Ringer cutoff on? ÆPage 74
HF answerback on? ÆPage 34
Waiting tone off? ÆPage 52
Mute on? ÆPage 19
Suppress call ID? ÆPage 75
Advisory msg. on? ÆPage 83
Use speed dialing? ÆPage 41
Prog. feature key? ÆPage 28
ÆPage 63
PIN / COS? US: Lock phone?
UK: Changeover on?
ÆPage 78
US: Lock all phones?
UK: Telephone Lock?
ÆPage 79
Change PIN? ÆPage 80
US: PIN Code reset?
UK: Lock code reset?
ÆPage 79
Temporary Phone? ÆPage 84
Timed reminder on? ÆPage 69
Step by Step
Different Displays (HiPath 4000 Environment)
118
Depending on the system configuration, some display
texts may differ from the display texts described in this
document.
Please refer to the following table for an overview of
such texts:
More features? DTMF dialing? ÆPage 57
Speaker call? ÆPage 47
Retrieve call? ÆPage 53
Pickup - directed? ÆPage 33
Account code? ÆPage 73
Show call charges? ÆPage 71
Reset services? ÆPage 86
Trunk flash? ÆPage 60
Tem p o ra r y M S N ? ÆPage 49
US: DISA intern?
UK: DISA internal?
ÆPag e 111
Cancel?
Menu Function Description
HiPath 2000/HiPath 3000
Display HiPath 4000 Display Description
Call wait.term.? Camp-on termination?
Call wait.term.off? Camp-on deact.? ÆPage 52
Caller list? Call log? ÆPage 39
Change Speed Dial? Speed dialing? ÆPage 41
Ringer cutoff on? Ringer on? ÆPage 74
Service? Program/Service?
View callbacks? Display callbacks? ÆPage 26
Entering Text on the Telephone
119
Step by Step Entering Text on the Telephone
In the following situations, you can enter text (alphanu-
meric characters) on the telephone:
• when sending a message ÆPage 81
• when leaving an advisory message ÆPage 83
Entering text via the keypad
d ... m, q, rEnter text via the keypad.
Digit keys must be pressed a specific number of times
to enter letters.
Example:
"R" = Press the q key once and the k key three
times.
Entering text via external keyboard
Enter text via the external keyboard.
If necessary Delete characters to the left of the cursor one by one.
key 1x 2x 3x 4x 5x
e[1]
[1] Delete the character to the left
1
fa b c 2
gd e f 3
hg h i 4
ij k l 5
jm n o 6
kp q r s 7
lt u v 8
mw x y z 9
d[2]
[2] Space
.-0
q[3]
[3] Next letter in upper-case
r[1]
B CA
Back-
space
Labeling, Documentation and Accessories
120
Labeling, Documentation and Accessories
Labeling Key Fields
You can chose from the following options to label the keys with the func-
tions/call numbers saved (ÆPage 9, ÆPage 63):
Labeling
• by hand:
Labeling strips are delivered with your optiPoint. Write the function or
a name on the matching strips within the white field and attach them
to your optiPoint.
• with a computer:
You have avail of a CD Rom (ask your service personnel) with the elec-
tronic operating instructions for yourHiPath 2000 and HiPath 3000 /
5000 ÆPage 121. You can label your keypads for each PC.
• with a computer via the Internet:
You will find the "Online Key Labeling Tool" along with the user interface
under http://www.siemens.com/hipath Æ "Downloads" Æ "Software".
Put the labeled strips in the relevant
key pad on your optiPoint and place
the transparent cover over them (mat
page above).
Labeling, Documentation and Accessories
121
Attaching a Station Number Label
Self-adhesive call-number labels are also delivered with your optiPoint.
Write on the call-number label (fire brigade, police, own telephone num-
bers), then remove and stick it in the recess on the telephone when the
handset is lifted.
Documentation
You can find these operating instructions in the Internet in PDF format under
http://www.siemens.com/hipath
and on CD-ROM (ask your service personnel) in HTML and PDF format.
In order to look at and print the operating instructions in PDF format, you
need a computer on which the free Acrobat Reader software package is
installed by Adobe.
To look at the operating instructions in HTML format you need a computer
with a www browser, e.g. Microsoft Internet Explorer.
Labeling, Documentation and Accessories
122
Accessories
The following accessories help you customize your telephone to your indi-
vidual preferences. optiPoint adapters are modules which can be plugged
into the option bays at the bottom of optiPoint.
optiPoint self labeling key module:
Key module with 13 programmable keys and automatic key labeling.
optiPoint Display Module:
The optiPoint Display Module with large touch screen graphics display and
navigation keys for easy access to various applications such as WAP brow-
ser, LDAP telephone databases.
optiPoint key module:
Key module with 16 programmable keys.
optiPoint acoustic adapter:
Connects a desk microphone, Headset, external speaker or
second handset.
Provides an additional bell for signaling calls in loud environments and sim-
ilar situations and controls illuminated display panels, such as "Please do
not enter" at the entrance to a room.
optiPoint recorder adapter:
Connects an external recorder or a second headset.
USB keyboard:
for convenient text entry (such as informational text ).
Headset:
Headset for frequent telephone users.
Second handset:
Allows you to hear better in noisy environments.
Desk microphone:
For speakerphone mode under poor acoustic conditions.
External speaker:
Improves the sound quality with open listening.
optiPoint Conference Kit:
to improve the hands free speaking quality of telephone conferences.
You will find details about the individual products in your optiPoint
telephone data sheets.
Fixing Problems
123
Fixing Problems
Telephone Maintenance
• Always use a damp or antistatic cloth to clean the telephone. Never
use a dry cloth.
• If the telephone is very dirty, clean it with a diluted neutral cleaner con-
taining surfactants, such as a dish detergent. Afterwards remove all
traces of the cleaner with a damp cloth (using water only).
• Never use cleaners containing alcohol, cleaners that corrode plastic, or
abrasive powders.
Echo Effect
Echoes can occur - sometimes quite distinctly - in the course of a tele-
phone call. This effect is not caused by a product or design fault in your
telephone but rather by the other party's telephone.
Troubleshooting
Pressed key does not respond:
Check whether the key is stuck.
Telephone does not ring:
Check whether the do not disturb function was activated on your tele-
phone (" Do not disturb" appears on the screen). If so, deactivate it
ÆPage 74.
You cannot dial an external number:
Check whether you telephone is locked ("US:Not authorized UK:Access
denied" appears on the screen). If so, unlock the telephone ÆPage 78.
To correct any other problem:
First contact your service personnel. If your service personnel is unable to
correct the problem, contact Customer Service.
Step by Step
Fixing Problems
124
Responding to Error Messages on the
Screen
Possible cause:
The station number is incorrect.
Possible response:
Enter a correct station number.
Possible cause:
You tried to activate a disabled function.
Possible response:
Ask your service personnel to authorize you to use the
function.
Possible cause:
The station number you dialed does not exist. The tele-
phone you are trying to call is unplugged.
Possible response:
Enter a correct station number. Try calling the telephone
again later on.
Possible cause:
You dialed your own station number.
Possible response:
Enter a correct station number.
Possible cause:
All memory locations for external station numbers are
currently in use.
Possible response:
Try again later on.
US: Invalid entry
UK: Incorrect entry
US: Not authorized
UK: Access denied
US: Currently not possible
UK: Feature not available
US:Invalid station number
UK: Number cannot be
dialed
US: Key memory is full
UK: Max.no.of keys
exceeded
Fixing Problems
125
Step by Step
Possible cause 1:
If "Delete other layer" appears on the menu:
you tried to program a function or internal station num-
ber with LED on a key that is already programmed on
the second layer (for example, external station number).
Possible response:
Confirm "Delete other layer" to program the station
number/function.
Possible cause 2:
If Delete LED support" appears on the menu:
you tried to program a station number without LED or
an external station number on a key that is already pro-
grammed with an internal station number with LED.
Possible response:
Confirm "Delete LED support" to save the station num-
ber. The internal station number already programmed
remains on the other layer without LED display.
Contacts for Resolving Problems
if you encounter a problem that lasts longer than five
minutes, contact your service personnel.
Key affects other layer
126
Index
Index
A
accessories ............................................... 122
account code .............................................. 73
activating door opener .............................. 36
adapter ....................................................... 122
advisory message ...................................... 83
agents ........................................................ 100
announcement ........................................... 47
answering a timed reminder .................... 70
answering machine ................................... 86
call pickup ................................................ 37
appointment ................................................ 69
assigning a DID number ........................... 49
assigning available keys ............................ 63
assigning programmable keys ................. 63
associated dialing/dialing aid .................... 49
Attention Ring Vol ...................................... 30
automatic connection setup ..................... 48
automatic line seizure ............................... 18
C
call
accepting from answering machine ... 37
accepting in a team ............................. 108
accepting, group ..................................... 98
answering .......................................... 15, 33
forwarding ............................................... 22
forwarding in a team ........................... 105
forwarding MSN in CO .......................... 24
in a team with trunk keys ................... 103
parking ..................................................... 53
pickup, directed ...................................... 33
placing on hold ........................................ 54
rejecting ................................................... 34
retrieving from park ............................... 53
retrieving held ......................................... 54
transfer ................................................... 108
transfer after announcement ............... 59
using DSS keys in a team ................... 107
call charge assignment ............................. 73
call charges for another telephone ......... 71
call charges for your telephone ............... 71
call forwarding ............................................ 22
in the event of telephone malfunction 25
MSN in CO .............................................. 24
call recording ............................................... 58
call request .................................................. 39
call signal ..................................................... 15
call transfer .................................................. 21
call volume ............................................ 15, 32
call waiting
accepting ................................................. 51
allowing .................................................... 52
preventing ............................................... 52
call waiting (camp-on) ................................ 61
tone off .................................................... 52
call waiting on/off ....................................... 52
call waiting tone on/off .............................. 52
caller ID
restoring display of
suppressing display of caller ID ....... 75
caller ID suppression ................................. 75
calling
entrance telephone ................................ 36
calling a second party ................................ 20
calls
distributing ............................................. 100
calls in queue ...................................... 84, 100
CE mark ......................................................... 3
CFNR ............................................................ 23
charges for another telephone ................ 71
charges for your telephone ...................... 71
checking key assignments ..................... 110
cleaning the telephone ............................ 123
code dialing in ISDN .................................. 90
codes ............................................................ 12
conducting calls with a headset .............. 35
conference .................................................. 20
connection setup, automatic .................... 48
consultation hold ........................................ 20
contacts/problems ................................... 125
control panel
optiPoint 410 advance ............................. 9
CSTA ............................................................ 92
127
Index
D
deleting advisory messages ..................... 83
desk microphone ..................................... 122
details, fax ................................................... 86
dial input editing ......................................... 38
dialing
en-bloc ...................................................... 38
from the LDAP database ...................... 45
internal/external calls ............................. 17
dialing a number
from the caller list .................................. 40
with repertory dialing keys ................... 29
dialing aid
S0–bus ..................................................... 49
dialing Internal calls ................................... 17
dialing numbers
from the internal directory .................... 43
using speed-dialing ................................ 41
direct inward system access (DISA) ....... 88
direct station select ........................... 65, 107
directory, internal ....................................... 43
DISA ............................................................. 88
discreet calling ............................................ 48
display
angle ......................................................... 32
backlight ................................................... 32
contrast .................................................... 31
for HiPath 4000 environment ............. 117
list ............................................................. 11
distributing calls ....................................... 100
do not disturb ............................................. 74
door opener ................................................. 37
DTMF suffix-dialing (tone dialing) ............ 57
E
editing dial inputs ....................................... 38
editing the station number ....................... 38
en-bloc ......................................................... 38
entrance telephone .................................... 36
error messages ........................................ 124
executive/secretary functions ................ 102
explanation of symbols ............................. 10
external code .............................................. 17
F
fax details .................................................... 86
forwarding ................................................... 22
multiple subscriber number (MSN) ..... 24
forwarding MSN in CO .............................. 24
forwarding multiple subscriber number
(MSN) ........................................................... 24
function keys ............................................... 12
functions
activating/deactivating for another
telephone associated service ........... 87
programming on keys ............................ 63
resetting ................................................... 86
G
group call ..................................................... 95
in a team ................................................ 108
H
handsfree answerback .............................. 34
off .............................................................. 34
on .............................................................. 34
headset ................................................ 35, 122
HiPath 5000
actuators ................................................ 115
group call ............................................... 111
hunt group ............................................. 111
night answer ......................................... 113
opening the door .................................. 116
relays ...................................................... 115
ringing group ......................................... 114
transferring call forwarding ................. 112
hotline .......................................................... 48
HTML format ............................................ 121
hunt group ................................................... 95
I
internal directory ........................................ 43
IP telephony .............................................. 111
128
Index
K
key fields, labeling ............................... 9, 120
key labeling
automatic ................................................. 14
keypad dialing ............................................. 90
keys
assigning .................................................. 63
fixed ............................................................ 9
incomplete save ..................................... 63
labeling ................................................... 120
programmable .......................................... 9
L
labeling key fields ................................ 9, 120
LAN telephony .......................................... 111
LDAP telephone database ........................ 45
leaving an advisory message ................... 83
LED indications, meaning of .. 102, 106, 107
LED signals, meaning ................................ 64
lists displayed ............................................. 11
locking all phones ...................................... 79
locking/unlocking the telephone .............. 78
M
mailbox ........................................................ 47
making calls
on-hook dialing ........................................ 17
using redial .............................................. 18
with the dialing aid ................................. 49
making external calls ................................. 17
making trunk calls ...................................... 17
malfunctions ............................................. 123
meaning of LED indications ... 102, 106, 107
meaning of LED signals ............................ 64
message
answering ................................................ 82
deleting/displaying ................................. 81
receiving .................................................. 82
sending .................................................... 81
microphone for speakerphone mode ....... 9
mobility ........................................................ 85
MULAP keys ............................................. 102
MULAP trunk keys .................................. 102
N
night answer ............................................... 62
notes .............................................................. 2
O
open door
with a code .............................................. 37
open listening ............................................. 17
opening door ............................................... 36
operating instructions
HTML format ........................................ 121
ordering .................................................. 121
PDF format ............................................ 121
operating principle ..................................... 12
operating steps
assigning to a key ................................... 67
operating systems ..................................... 10
optiPoint adapter ...................................... 122
overload ....................................................... 84
override ........................................................ 61
P
parking a call ............................................... 53
PDF format ................................................ 121
personal identification number ................ 80
pickup (call) ............................................ 33, 98
PIN ................................................................ 80
for a telephone ....................................... 78
placing a call on hold ................................. 54
in a team ................................................ 103
preventing and allowing
automatic camp-on ................................ 52
prime line on ............................................... 18
problems/contacts ................................... 125
procedure
assigning to a key ................................... 67
Program/Service ......................................... 12
programming available keys ..................... 63
programming keys ..................................... 63
programming your telephone .................. 30
project calls ................................................. 73
129
Index
R
radio paging equipment PSE .................... 94
recall ............................................................. 59
receiving volume .................................. 15, 32
recording ...................................................... 58
redialing a number ..................................... 18
from the caller list .................................. 40
relays ............................................................ 93
reserving a trunk ........................................ 48
resetting functions ..................................... 86
resetting services ....................................... 86
ring tone ...................................................... 30
ring transfer
in an executive/secretary team .......... 109
ring volume ................................................. 30
ringer cutoff ................................................ 74
ringing group ............................................... 99
room monitor .............................................. 76
S
saving a PIN ................................................ 80
second level ................................................ 29
secretary functions .................................. 102
security ........................................................ 74
self labelling key ......................................... 14
sensors ........................................................ 93
setting your telephone .............................. 30
Shift .............................................................. 29
Shift key ....................................................... 29
speaker ........................................................ 15
speaker call ................................................. 47
speakerphone mode ................. 9, 15, 16, 31
special dial tone .......................................... 74
speed-dialing
dialing numbers ...................................... 41
saving station speed-dialing ................. 41
suffix-dialing ............................................ 41
system ..................................................... 41
station number
assigning .................................................. 49
correcting ................................................. 38
saving ....................................................... 28
station speed-dialing .................................. 41
suffix-dialing ................................................ 57
automatic ................................................. 41
DTMF tone dialing ................................. 57
switches ...................................................... 93
system speed-dialing ................................ 41
system-wide cancellation ......................... 86
T
team with trunk keys ............................... 102
telephone
cleaning .................................................. 123
locking ...................................................... 78
locking another ....................................... 79
locking/unlocking .................................... 78
locking/unlocking all phones ................. 79
maintaining ............................................ 123
operating .................................................. 12
settings .................................................... 30
testing .................................................... 110
using another like your own ................. 84
telephone data service .............................. 91
telephone database LDAP ........................ 45
telephone maintenance .......................... 123
telephone test .......................................... 110
temporary phone ........................................ 84
testing the telephone .............................. 110
testing the telephone functions ............ 110
text message
answering ................................................ 82
deleting/displaying ................................. 81
receiving ................................................... 82
sending ..................................................... 81
three-party conference .............................. 20
time-dependent hotline ............................. 48
toggle ........................................................... 20
toggle/connect
in the team ............................................ 104
tone dialing .................................................. 57
tone dialing (DTMF dialing) ....................... 57
trace call ....................................................... 77
transfer (call) ............................................. 108
after announcement .............................. 59
transfer call .................................................. 21
trunk flash .................................................... 60
trunk keys in a team ................................ 102
trunk keys, MULAP ................................. 102
trunk, reserving .......................................... 48
130
Index
U
UCD ............................................................ 100
using a caller list ......................................... 39
using a temporary phone .......................... 84
using functions from the outside ............ 88
V
variable call forwarding ............................. 22
W
waiting calls ................................................ 84
work time .................................................. 101
Overview of Functions/Codes (Alphabetical)
131
Overview of Functions/Codes (Alphabetical)
The table below lists all available functions as they appear on the display. Functions that
have been configured (contact your service personnel) can be activated interactively (se-
lect + save) via the Program/Service menu (select + save or enter a code), or by pressing
function keys, provided that the functions have been configured (contact your service per-
sonnel).
Functions
(display)
... Inter-
actively
... Via the
Program/Service
menu
... With
function
keys
< >< >Code
Account code ;*60 X
Advisory msg. on
Advisory msg. off
;
;
;
;
*69
#69
X
X
Associated dial ;*67 X
Associated serv. ;*83 X
US:Callback UK:Set Callback
View callbacks/Delete
;
;
;
;
*58
#58
X
Call waiting
Waiting tone off
Waiting tone on
Call wait.term.on
Call wait.trm.off
;
;
;
;
;
;
;
;
*55
*87
#87
*490
#490
X
X
X
X
X
Caller List
Save number
;
;
;
;
#82
*82
X
X
CFSS on
CFSS off
;
;
*9411
#9411
Changeover on
Changeover off
Change PIN
;
;
;
;
;
*66
#66
*93
X
X
Program/Service
Overview of Functions/Codes (Alphabetical)
132
Conference
Start conference
Adding a party to the conference
End conference
View conf parties
Remove party
Drop last conf. party (only for U.S.)
;
;
;
;
;
;
;
;
*3
#3
*491
X
Consult
Return to held call
Quit and return
Transfer/US:Accept call UK:Accept
;
;
;
;
;
;
*0
*0
X
Control Relay On (not for HiPath 2000)
Control Relay Off (not for HiPath 2000)
;
;
*90
#90
X
X
Data I/O Service *494 X
US:Directory UK:Phonebook
1=internal
2=LDAP
;
;
*54
*54
X
X
DISA
Internal DISA ;;
*47 X
En-bloc sending
Dial ;
Discreet Call *945 X
DND on
DND off
;
;
;
;
*97
#97
X
X
Door opener on
Door opener off
;
;
*89
#89
X
X
DTMF dialing ;*53 X
Functions
(display)
... Inter-
actively
... Via the
Program/Service
menu
... With
function
keys
< >< >Code
Program/Service
Overview of Functions/Codes (Alphabetical)
133
Forwarding on
1=all calls
2=external calls only
3=internal calls only
Forwarding off
CFNR on
CFNR off
Trunk FWD on
Trunk FWD out
Forward Line: On
Forward Line: Off
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
*1
*11
*12
*13
#1
*495
#495
*64
#64
*501
#501
X
X
X
X
X
X
X
X
X
X
X
Headset
Answer call ;
X
HF answerback on
HF answerback off
;
;
;
;
*96
#96
X
X
Hotline
Join hunt group
Leave hunt group
Rejoin all groups
Leave all groups
;
;
;
;
;
;
;
;
*85
#85
*85*
#85#
X
X
X
X
Lock all phones ;*943 X
Mobile Logon
Mobile Logoff ;
;*9419
#9419
X
Mute on
Mute off
;
;
;
;
*52
#52
X
X
Night answer on
Night answer off
;
;
;
;
*44
#44
X
X
Open door ;*61 X
Override ;;
*62 X
Functions
(display)
... Inter-
actively
... Via the
Program/Service
menu
... With
function
keys
< >< >Code
Program/Service
Overview of Functions/Codes (Alphabetical)
134
Page
Answer page (not for U.S.) ;*59
Park a call
Retrieve call
;
;
*56
#56
X
Phone Test ;*940
Pickup - directed
Pickup - group
Accept call
;
;
;
;
*59
*57
X
X
Prog. feature key ;*91 X
Recording X
Redial X
Reject call
Release X
Reserve trunk ;X
Reset services ;#0 X
Retrieve line ;*63 X
Ring Transfer: On
Ring Transfer: Off
;
;
*502
#502
X
X
Ringer cutoff on
Ringer cutoff off
;
;
;
;
*98
#98
X
X
Ringing group on
Ringing group off
;
;
*81
#81
X
X
Room monitor ;*88 X
Select language ;*48
Send message
View sent message
US: View messages UK: Display Messages
Mailbox
;
;
;
;
;
;
*68
#68
#68
X
X
X
X
Keypad dialingl ;*503
Shift Key X
Functions
(display)
... Inter-
actively
... Via the
Program/Service
menu
... With
function
keys
< >< >Code
Program/Service
Overview of Functions/Codes (Alphabetical)
135
Show call charges (own telephone)
View call charges (other party’s telephone)
;*65 X
X
Speaker call ;*80 X
Suppress call ID
Restore caller ID
;
;
;
;
*86
#86
X
X
Tel. data service *42
Temporary MSN (not for U.S.) ;;
*41 X
Temporary Phone ;*508 X
Timed reminder on
Timed reminder off
;
;
*46
#46
X
X
Toggle/Connect ;;
*2X
Trace call ;*84 X
Tra n s fer ;
Trunk Flash ;*51 X
UCD
Log on
Log off
Available
Not available
Work on
Work off
UCD night on
UCD night off
Calls in queue
;
;
;
;
;
;
;
;
;
*401
#401
*402
#402
*403
#403
*404
#404
*405
X
X
X
X
X
X
X
X
X
Use speed-dialing
Change Speed-dial (station)
;
;
*7
*92
X
X
Functions
(display)
... Inter-
actively
... Via the
Program/Service
menu
... With
function
keys
< >< >Code
Program/Service
FCC and Industry Canada Compliance
136
FCC and Industry Canada Compliance
This section describes the requirements for compliance with Federal Communications
Commission (FCC) Rules and Industry Canada CS-03 standard.
FCC Certification and Requirements
The following paragraphs describe requirements and information based on FCC rules.
Service
If you experience problem with the Siemens optiPoint telephone, contact Siemens cus-
tomer support at 1-800-835-7656 for information on service and repairs. The telephone
company can ask you to disconnect the equipment from the network until the problem is
corrected or until you are sure that the equipment is not malfunctioning.
FCC Rules, Part 15
The Siemens optiPoint telephone has been tested and complied with the limits for a class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequen-
cy energy and, if not installed and used in accordance with the instruction manual, can
cause harmful interference to radio communications. Operation of this equipment in a res-
idential area is likely to cause harmful interference, in which case the user will be required
to correct the interference in the user’s expense.
FCC Rules, Part 68
FCC Part 68 Certification
The Siemens optiPoint telephone is certified with FCC under Part 68 as a component de-
vice for connection behind FCC Part 68 certified Siemens PBX systems. In order for the
FCC certification of the Siemens optiPoint telephone to be retained, all other products
used in conjunction with the Siemens optiPoint telephone must also be FCC Part 68 certi-
fied for use with the front-end terminal equipment. If any of these components are not cer-
tified, Siemens is required to obtain FCC Part 68 certification of the assembled equipment
prior to connection to the telephone network. Part 68 certification requires Siemens to
maintain this approval and as such are responsible for the following:
– Any component added to the Siemens optiPoint telephone, whether it bears compo-
nent certification or not, will require a Part 68 compliance evaluation. Siemens may
need to test and make a modification filing to the FCC before that new component
can be used;
– Any modification/update made to the Siemens optiPoint telephone will require a Part
68 compliance evaluation. Siemens may need to test and make a modification filing
to the FCC before that modified component can be used;
– Siemens optiPoint telephone complies with and will continue to comply with all the
applicable rules and regulations in Subpart D of the FCC Part 68 rules during the life-
time of the product.
FCC and Industry Canada Compliance
137
If at any time the ownership of Siemens optiPoint telephone is transferred to someone
else (whether independently or as part of a system), please supply this manual to the new
owner.
1. R E N
The ringer equivalence number (REN) is used to determine the quality of devices which
may be connected to the telephone line. Excessive RENs on the telephone line may
result in the devices not ringing in response to an incoming call. In most, but not all ar-
eas, the sum of RENs should not exceed five (5.0). At the base of the telephone is a
label contains, among other information, the REN and the FCC certification number. If
requested, this information must be given to the telephone company. To be certain of
the number of devices that may be connected to a line, as determined by the total
RENs, contact the local telephone company.
Note: REN is associated with the analog telephones. It is not applicable to Siemens
optiPoint telephone. If requested, please supply the FCC Certification numbers of the
front-end host terminal equipment that have a direct Public Switched Telephone Net-
work connection (i.e. have a REN stated on the label) and the highest REN.
2. Facility Interface Information
Siemens optiPoint telephone connects to the public switched telephone network
through FCC Part 68 certified front-end host PBX equipment which specifies the type
of network jacks to be used.
3. Disruption of the Network
If the Siemens optiPoint telephone disrupts the telephone network, the telephone
company can discontinue your service temporarily. If possible, the telephone company
will notify you in advance. If advance notice is not practical, they will notify you as soon
as possible. You are also informed of your right to file a complaint with the FCC.
4. Telephone Company Facility Changes
The telephone company can make changes in its facilities, equipment, operations, or
procedures that can affect the operation of your equipment. If they do, you should be
notified in advance so you have an opportunity to maintain uninterrupted telephone ser-
vice.
5. Hearing-Aid Compatibility
Telephones for emergency use and telephones installed in common areas such as lob-
bies, hospital rooms, elevators, and hotel rooms must have handsets that are compat-
ible with magnetically coupled hearing aids. Persons who are not in common areas
must also be provided with hearing-aid compatible handsets, if needed.
The Siemens optiPoint telephone complies with the FCC Rules, Part 68, Section
68.316 Hearing Aid Compatibility and 68.317 volume control requirements.
6. Programmed Dialer Features
When you program emergency numbers or make test calls to emergency numbers us-
ing Siemens products with programmed dialer features, stay on the line and briefly ex-
plain to the dispatcher the reason for the call before hanging up. Perform these activi-
ties in off-peak hours, such as early morning or late evening.
FCC and Industry Canada Compliance
138
Equipment Attachment Limitations
The following are notices required by Industry Canada Terminal Attachment Program Cer-
tification Procedure CP-01, Part I, Section 14.
Ringer Equivalence Number (REN)
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indi-
cation of the maximum number of terminals allowed to be connected to a telephone inter-
face. The termination on an interface may consist of any combination of devices subject
only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices
does not exceed 5. The REN is associated with the analog loop-start and ground-start tele-
phones. It is not applicable to Siemens optiPoint telephones.
Equipment Attachment Limitations
The Industry Canada label identifies certified equipment. This certification means that the
equipment meets certain telecommunications network protective, operational and safety
requirements as prescribed in the appropriate Terminal Equipment Technical Requirement
documents. The Department does not guarantee the equipment will operate to the user’s
satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected
to the facilities of the local telecommunications company. The equipment must also be in-
stalled using an acceptable method of connection. The customer should be aware that
compliance with the above conditions may not prevent degradation of service in some sit-
uations.
Repairs to certified equipment should be coordinated by a representative designated by
the supplier. Any repairs or alterations made by the user to this equipment, or equipment
malfunctions, may give the telecommunications company cause to request the user to dis-
connect the equipment.
Users should ensure for their own protection that the electrical ground connections of the
power utility, telephone lines and internal metallic water pipe system, if present, are con-
nected together. This precaution may be particularly important in rural areas.
DANGER
Users should not attempt to make such connections themselves, but should con-
tact the appropriate electric inspection authority, or electrician, as appropriate.
© Siemens AG 2006
Siemens Communications
Hofmannstr. 51 • D-81359 München
Ref. No.: A31003-H1012-C131-12-7619
Subject to availability. Right of modification reserved.
14.08.2006
www.siemens.com/hipath
The information provided in this document contains merely general de-
scriptions or characteristics of performance which in case of actual use
do not always apply as described or which may change as a result of fur-
ther development of the products.
An obligation to provide the respective characteristics shall only exist if
expressly agreed in the terms of contract.
The trademarks used are owned by Siemens AG or their respective own-
ers.

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