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Communication for the open minded

Siemens Enterprise Communications

www.siemens.com/open

Documentation

HiPath 1100

HiPath 1120, HiPath 1150, HiPath 1190

System Telephone

Profiset 3030

User Manual

Introduction

The HiPath 1100 family consists of the following systems:HiPath 1120, HiPath 1150 and

HiPath 1190. The features and operation of these systems are very similar. Their differenc-

es stem from their capability regarding the number of extensions, external lines and op-

tional modules available.

The following documentation package was developed to describe the characteristics for

these systems:

• User Manual:

This manual describes step by step how to operate and use the features provided by

each system.

• Programming Manual:

The Configuration Manual briefly describes the installation of HiPath 1120, HiPath 1150

and HiPath 1190 systems as well as the programming codes for the entire family of sys-

tems. It highlights the specific characteristics of each system.

• System Telephones Instruction Manual:

It is included with the telephone package and describes how to setup and use the tele-

phone sets.

• Quick Reference Guide Analog and System Telephones:

This guide provides summarized information on how to use the different codes for the

features of each system.

• Attendant Console Quick Reference Guide:

This guide provides summarized information on how to use a system telephone as an

Attendant Console.

• Service Manual.

This manual contains information regarding Siemens distributors and Service Centers

where you can purchase products and obtain technical support for your Communica-

tions System.

• Warranty Certificate:

This Certificate defines the terms and conditions of the warranty provided by Siemens.

About This User Manual

This manual describes the operation and implementation of the HiPath 1100 system fea-

tures with Profiset 3030 system telephones. It also describes all feature codes and func-

tions provided by your system. Some functions may not be available with your system. The

reasons for this are the following:

• The function is not configured for your type of line and/or system. Ask your System Ad-

ministrator for further information.

• Your communications platform does not support the feature. Ask about upgrade capa-

bilities for your system.

Introduction

Important Notes

The information in this document provides only general descriptions of the features. The

actual features may not correspond exactly to the descriptions herein and, furthermore,

they are subject to changes to the extent that products continue to be developed.

The selection of features to be provided is not binding unless explicitly established in the

terms of the contract.

Trademarks

Do not install the system or telephone sets where there may be a risk of

explosion.

To ensure optimal performance and operation use only original accesso-

ries manufactured by Siemens.

Never open the system or dismantle any of the telephones. If you have

any problems, ask for assistance from your System Administrator.

Care of the equipment

Avoid putting the system and telephones in contact with coloring liquids or other damag-

ing fluids such as tea, coffee, fruit juices or soft drinks.

This equipment conforms to the EU Directive 1999/5/EG, as attested by

the CE mark.

This device has been manufactured in accordance with our certified en-

vironmental management system (ISO 14001). This process ensures the

lowest consumption of raw materials and energy as well as the lowest

production of industrial waste.

For compliance with EU directives, do not discard any batteries, electri-

cal or electronic equipment marked with this symbol in common house-

hold garbage. Discard this type of waste at a local recycling or waste dis-

posal facility.

Introduction

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

About This User Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

How to use this manual . . . . . . . . . . . . . . . . . . . . . . . .9

Display indications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Configuring the keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Accessing a Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

... Using a Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

... Directly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

... Using the Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

... using a programmable key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

System support technician . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Using the HiPath 1100 Features. . . . . . . . . . . . . . . . .14

Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Numbering Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Profiset 3030 Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

System signaling tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Functions used for making calls . . . . . . . . . . . . . . . .17

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

...Using the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

...With the handset on the hook . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

...Using the speakerphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

...Using automatic seizure of an activated external line. . . . . . . . . . 19

...Using a group of external lines . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Switching to speakerphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Switching to Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Seizure of a specific Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Phonebook/Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Programming individual speed dialing . . . . . . . . . . . . . . . . . . . . . . . 22

Phonebook Search. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Introduction

Caller Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

External line reservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

For Internet access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Urgent call/Recall when busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Warmline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Calling an attendant console (AC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Direct communication call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Handsfree answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

LCR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

LCR Bypass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

ACS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Timer for outgoing external calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Timeout for external calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

View timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

DISA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Using a temporary MSN to make a call . . . . . . . . . . . . . . . . . . . . . . . . . 43

Functions used during calls. . . . . . . . . . . . . . . . . . . . 44

Consultation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Three party call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Conference with more than three participants . . . . . . . . . . . . . . . . 48

Parking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

General parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Suffix dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Flash on analog trunk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Retrieving a call on hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Account code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Introduction

Functions used when receiving calls . . . . . . . . . . .57

Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Answering a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Individual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Internal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

External . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

When there is no answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

For Fax/DID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Conditional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Disabling call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Message Waiting Indicator (MWI). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

MWI for system telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Activating receipt of an Internal MWI . . . . . . . . . . . . . . . . . . . . . . . 68

Mailbox access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Voice mail forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Leaving a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Entry voice mail (EVM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Mailbox greeting configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Personal mailbox activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Checking you personal mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Second attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Call groups (CG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Hunt groups (HG). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Hunt group (HG) and Call group (CG) Login and Logout . . . . . . . . . 75

UCD subscriber groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

UCD group login/logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Available/Unavailable agent for a UCD group. . . . . . . . . . . . . . . . . . 79

UCD agent in service out of service . . . . . . . . . . . . . . . . . . . . . . . . 80

Show queue size to UCD agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Collect call barring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Overflow extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Introduction

Miscellaneous functions . . . . . . . . . . . . . . . . . . . . . . 83

Changing the Password for the electronic lock . . . . . . . . . . . . . . . . . . . 83

Electronic lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Music on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Busy signal when extension is busy . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Language/country settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Relay status check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Activating/Disabling a general alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Disabling a general alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Alarm clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Scheduling Time Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Deleting/Checking a Scheduled Time Reminder . . . . . . . . . . . . . . . 91

Scheduled Time Reminder Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Alarm clock/Announcement association . . . . . . . . . . . . . . . . . . . . . . . . 92

COS (Class of Service) changeover . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Call waiting signaling tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Disabling a feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Room Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Room Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Night service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Call forwarding when there is no answer on a digital line . . . . . . . . 97

Entrance telephone - door opener . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Activating system programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Remote configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Using an MF Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Using the HiPath 1100 System Manager application. . . . . . . . . . . 101

Fax Received . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Associated group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Call charge consultation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Programming the keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Procedure for programming the keys . . . . . . . . . . . . . . . . . . . . . . 103

Features for programmable keys. . . . . . . . . . . . . . . . . . . . . . . . . . 104

Programming a procedure key. . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Printing key labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

End Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Features for programmable keys

only on the HiPath 1100 Manager . . . . . . . . . . . . . . . . . . . . . . . . . 110

Virtual keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Headphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Storing a phone number in a programmable key. . . . . . . . . . . . . . . . . 111

Date and time settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

PABX Trace log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Introduction

Special functions for ISDN Lines . . . . . . . . . . . . . .114

Call forwarding on a Digital Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Disabling call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Anonymous Caller ID (Trace) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

CLIR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Using features provided by a carrier on ISDN Lines . . . . . . . . . . . . . . 117

Practical guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Care of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

System error messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Responding to display messages: . . . . . . . . . . . . . . . . . . . . . . . . . 120

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Numbering plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

System telephone functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Seizure of an external line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Functions used for making calls . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Functions used during calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Functions used when receiving calls. . . . . . . . . . . . . . . . . . . . . . . . . . 130

Miscellaneous functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Alarm clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

UCD Subscriber group functions . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Satellite PABX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Functions for ISDN lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

How to use this manual

Step by step

How to use this manual

The steps for programming the system are presented

sequentially in graphic format under the column "Step

by Step" on the left side of each page.

Meaning of symbols:

Press the Flash/Fil key.

nLift the handset.

tReplace the handset.

sStart conversation.

q, ll ,p... Enter numbers, keys, passwords, internal or external

phone numbers, etc.

Press the programmable key with the LED turned off.

Press the programmable key with the LED turned on.

Press the programmable key with the blinking LED.

wWait to hear an audible tone through the handset or

speaker.

An extension is calling.

The display shows the available function.

To enable the displayed function, press the key. .

Browse all functions available.

Press the navigation keys ,

until the desired function shows on the display.

Then press the key to confirm your selection. .

When enabling certain functions and procedures, a long

beeping tone means the activation was successful.

When enabling certain functions and procedures, short

beeping tones mean the activation failed.

CONSULT

2nd CALL

<<  >>

CONSULTINT.

CONSULT?

Step by step

How to use this manual

Display indications

Profiset 3030

The first line displays time and date.

The second line displays the number of the called ex-

tension, for example, and system messages.

The third line displays the extension number and sys-

tem messages pertaining to feature selection options.

When a ">" or "N" symbol appears next to the line, it

means there are additional selection options. To scroll

through the available options use the navigation keys.

To select an option press the Enter key.

When a " " or " " symbol appears next to the line, it

means there are additional lines to be displayed. Select

the “Menu” key to access the next line or the previous

line.

E822 ST

The first line displays time, date, day of the week, num-

ber of the extension called, and number of system mes-

sages.

The second line displays the extension number and sys-

tem messages pertaining to feature selection options.

When a ">" symbol appears on the right, there are addi-

tional selection options. To scroll through the available

options use the navigation keys. To select an option

press the enter key.

How to use this manual

Step by step

Configuring the keys

Programmable keys are available on two key banks on

the “Virtual keypad”. The default key configuration for

bank 0 is shown below. On bank 1, only the Virtual key-

pad key is configured by default. All other keys are avail-

able and can be programmed.

Notes:

The Mute/Internal key will function as Internal when

Automatic Seizure of an external line is activated. In all

other cases it functions as Mute.

Step by step

How to use this manual

Accessing a Feature

... Using a Code

HiPath 1100 features can be activated by entering the

appropriate codes directly on the telephone. For ex-

ample, in the case of the do not disturb feature:

qmk Enter the code to enable do not disturb.

rmk Enter the code to deactivate do not disturb.

Feature activation codes always start with the * charac-

ter key. Deactivation codes always start with the # key.

... Directly

Certain features can be selected directly, for instance:

Select and confirm by pressing .

Certain features may be selected directly during a

call, under certain conditions. For example, a call to a

busy extension:

Confirm the selection by pressing .

Select and confirm by pressing .

... Using the Service menu

To make these selections you must first press the Fea-

ture key and chose an option, for example: "#0=RESET

SRVC.?"

Select the Feature key to enter the Service menu.

Select and confirm by pressing .

In the Service menu, under "MORE FEATURES?", there

are additional options available. For example,

"*11=FWD. ON?". These options are also available

when the phone is in Sleep Mode or during calls, but

without the code.

Select the Feature key to enter the Service menu.

Select and confirm by pressing .

FWD ON.?

RECALL?

CONSULT?

#0=RESET SRVC.?

MORE FEATURES ?

*11=FWD ON.?

How to use this manual

Step by step

... using a programmable key

When a key has been programmed for a certain feature,

simply press the key to enable the feature. For example:

Press the "CONFERENCE" key to activate this feature.

System support technician

The support technician is the person responsible for

programming your HiPath 1100. The support technician

has all the necessary tools and information available in

order to carry out his/her job..

Assistance with troubleshooting

First contact your system’s support technician. If the

problem is not solved, the support technician should

call Technical Support.

CONFERENCE

”Feature codes” Æpage 125.

Using the HiPath 1100 Features

Considerations

The descriptions and explanations of all available features HiPath 1100 are based on a

Profiset 3030 system telephone.

Check specific procedure to be followed for the different system telephone models. For in-

formation on how to configure each model, refer to the manufacturer’s Instructions Manual.

For information on basic functions refer to the Quick Reference Guide for system telephones.

The information in this document provides only general descriptions of the features. The

actual features may not correspond exactly to the descriptions herein and, furthermore,

they are subject to changes to the extent that products continue to be developed.

The selection of features to be provided is not binding unless explicitly established in the

terms of the contract.

Numbering Plan

A Numbering Plan assigns extensions, external lines, and groups - as well as other numbers

that can be selected with features and programming codes - to execute specific functions.

Note:

The number of external lines and extensions available depends on the system’s configura-

tion.

Description HiPath 1120 HiPath 1150 HiPath 1190

External line 801 to 808 801 to 832 801 to 845

Extension, including S011 t o 30 11 t o 60

610 to 645

101 to 240

Groups of external lines 0 or 890 to 899

Call Groups (CG) 770 to 779

Hunt Groups (HG) 780 to 789

UCD Subscriber Groups 790 to 799

Carrier 9

EVM - Default internal number 790

EVM - Message ports 7491 and 7492

EVM - Virtual ports 744 to 747

Fax/DID - Virtual ports for messages 740 to 743

USB/CAPI line 10 100

Substitution for * and # 75 and 76 (accordingly)

Using the HiPath 1100 Features

Profiset 3030 Keys

System signaling tones

During feature configuration the system uses the following signaling tones:

Function Profiset 3030

Display 3 lines

Navigation keys or

Speaker

Flash/Fil

Feature

Mute

Call Forwarding ---

Parking ---

Redial

To n e M e a n i n g

Internal dialing tone The system is ready to receive and send call information.

Signaling tone Connection established. Ring signal is being applied to

phone number.

Dial tone Network accepted information request and is sending a re-

quest for more information.

Busy signal It indicates to the caller that the number is busy.

It is also used when the destination cannot be accessed

(e.g., invalid number).

External false signal The dial tone that is heard is not from the carrier.

Call Waiting Signaling Tone It indicates to the user having a conversation that there is

another call ringing.

Call Waiting tone for Door

Opener

It indicates to the user having a conversation that someone

is requesting the Door Opener to open the door.

Using the HiPath 1100 Features

Confirmation tone The procedure was successfully completed and accepted.

Rejection tone The procedure is invalid and was not accepted.

Override tone It alerts the user having a conversation that the call’s priva-

cy was violated (override).

Conference tone It indicates that a new participant joined the conversation.

Recall confirmation tone It confirms a callback

Alert signal It alerts the called party when the Speakerphone Auto-An-

swering and Paging features are enabled.

Special Dial Tone Indicates that a service is activated (Night Service, Elec-

tronic Lock, Do Not Disturb, etc.)

Auto-Answering Tone After a Direct Communication Call is established.

Functions used for making calls

Step by step

Functions used for making calls

Making Calls

Considerations

• When authorized, it allows you to call external num-

bers 1 on a public network.

• The HiPath 1100 can also be programmed to require

pressing the "Internal" key before an internal number

can be dialed. When this occurs, there is no need to

enter an external line access code to dial an external

number ("Automatic seizure of an external line"2).

Check with your system’s support technician.

• Ask your support technician for the required internal

numbers, public network access codes as well as

information about activated features and available

extensions.

• Depending on how the HiPath 1100 is programmed

(ask the system’s technical support team) it will au-

tomatically select the most economical route for

making an external call (LCR - Least Cost Routing).

When an LCR is not available, the non-default carrier

name or "EXPENSIVE CONN" appears on the dis-

play, and a warning tone is emitted.

• On system telephones volume control is adjusted

individually on each set during calls.

[1] See the chapter Important Programming Data - Classes of Service

in Programming manual.

[2] It allows the user to dial an external call directly, without having to

dial an external access code (e.g 0). If a continuous dialing tone is

heard when the handset is lifted, it means that Automatic Seizure

Mode is activated (see Programming na External Line - Automatic

Seizure of an external line, in the programming manual).

Step by step

Functions used for making calls

...Using the handset

nLift the handset.

•Internal call

pEnter the extension number (e.g. 11/101).

•For an external call:

Enter the access code to access an external line (e.g.,

0) and the external number you want to call.

w sWait for the call to be answered. Start conversation.

...With the handset on the hook

tHandset on the hook.

p•For an internal call: Enter an extension number

(e.g., 11/101).

•For an external call: Enter the access code to ac-

cess an external line (e.g., 0) and the external num-

ber you want to call.

w sWait for the call to be answered. Start conversation.

...Using the speakerphone

tHandset on the hook.

Press the SPEAKER key.

p•For an internal call: Enter an extension number

(e.g., 11/101).

•For an external call: Enter the access code to ac-

cess an external line (e.g., 0) and the external num-

ber you want to call.

w sWait for the call to be answered. Start conversation.

Functions used for making calls

Step by step

...Using automatic seizure of

an activated external line

• For an internal call:

Press the "INTERNAL" key.

pEnter the extension number (e.g. 11/101).

• For an external call:

pEnter the external number you want to call.

w sWait for the call to be answered. Start conversation.

...Using a group of external lines1

An extension can originate external call or calls to a

Master PABX through a group of external lines.

pEnter the number of the appropriate group of external

lines.

•d or lmd to lmm = group of external

lines

wWait for a dial tone.

pEnter the external number you want to call.

w sWait for the call to be answered. Start conversation.

... When a group is busy

If an overflow group was configured when the system

was programmed, the call is made using a second

group of external lines.

The second group of external lines takes into account

the extension’s class of service.

INTERNAL

[1] When operating as a Satellite PABX for external calls or for calling

extensions of a Master PABX, select the group of external lines be-

fore selecting the second external access code (0...9 or 00...99).

Or, select the extension number, as appropriate (see Important

programming data - Assigning groups of external lines to exten-

sions in the Programming manual). When a group of external lines

is configured as a Satellite PBX, a false dial tone is not generated.

Overflow group for external lines (see Programming manual. Pro-

gramming an external line - Overflow for a group of external lines

Step by step

Functions used for making calls

Switching to speakerphone

Required: Conversation using the handset.

and tPress and hold the SPEAKER key while placing the

handset on the hook. Then release the key and resume

the call.

Switching to Handset

Required: Conversation using the speakerphone.

n and sLift the handset and resume conversation.

Speaker

This feature turns the speaker on temporarily to allow

other people in the same room to participate in the con-

versation. Inform the called party that the speaker is on.

Required: Conversation using the handset.

To e n a b l e

Press the SPEAKER key. The LED comes on

To d e a c t i va t e

Press the SPEAKER key. The LED goes off.

Ending a call

t or Replace the handset or press the SPEAKER key.

Press the "EXIT" key.

END

Functions used for making calls

Step by step

Seizure of a specific Line

Seizing a specific line selects that line for generating an

external call or a call to another PABX.

pEnter the number of the external line (e.g., 801).

Press the "LINE 801" key, for example, to use the exter-

nal line 801.

wWait for a dial tone.

pEnter the external number you want to call.

w sWait for the call to be answered. Start conversation.

Phonebook/Speed Dialing

Frequently used telephone numbers can be stored as

abbreviated numbers in two types of phonebooks or

speed dialing directories:

•system speed dialing1

ASystem Speed Dial stores up to 250 numbers (000

to 249)most frequently used HiPath 1100. Numbers

are stored andcan be accessed and used from any

extension (when authorized, check with your sup-

port technician).

•Individual speed dialing

The Individual speed dialing stores up to 5 numbers

chosen by the user. The numbers are configured by

the user and remain stored only at the extension.

LINE 801

[1] Numbers are stored during system configuration. They can be di-

aled from the system or 1 optiPoint with a system display accessi-

ble from any authorized extension. See the chapter Main

Configurations - speed dialing in the Programming Manual. To as-

sign names to numbers, use the HiPath 1100 Manager.

Step by step

Functions used for making calls

Using speed dialing

Required: Individual speed dialing numbers are stored by

the user. System speed dialing numbers are stored by

the support technician.

Press to access the Service menu.

Select and confirm.

qk Enter the code to access speed dialing.

pEnter the desired abbreviated number from the system

speed dialing directory:

•ddd to fhm = system speed dialing

•qd to qh = Individual speed dialing

w sWait for the call to be answered. Start conversation.

Programming individual speed dialing

The speed dialing numbers stored in the Individual

speed dialing directory are only available for the exten-

sion in which they were entered. These numbers can

be updated, modified and deleted. Each extension can

have up to 5 speed-dial numbers of 20 digits each.

Press to access the Service menu.

Select and confirm.

qmf Enter the code to program a speed-dial number.

pEnter the individual speed dialing abbreviated number:

•qd to qh = Individual speed dialing

Confirm.

Press until you see the abbreviated number you want.

If a number has already been stored, the name (if en-

tered) or the telephone number associated will be dis-

play.

*7=SPD DIAL?

*92=CH SPD DL?

NEXT?

Functions used for making calls

Step by step

Select and confirm.

pEnter the external number to be stored in this position

in the individual speed dialing directory.

Optional You can also enter a name to be associated to the num-

ber. This name will be stored in the speed dialing direc-

tory and displayed when the number is dialed.

Select and confirm.

pEnter the name you want to associate to the number for

Caller ID and phonebook searches.

The telephone keypad is now available for entering let-

ters by repeatedly pressing the key for the letter you

want.

Entering Letters

1x fLetter A

2x fLetter B

3x fLetter C

4x fNumber 2

1x gLetter D, and so on.

Optional An Interdigit Pause ("P") can be added by pressing the

redial key.

CHANGE?

ENTER NAME?

Example: Press the " 2" key three times to enter

the letter "C" or press "3" twice to enter the letter

"E."

• Key "0" = enters a space.

• Keys "1" and "#" = delete the last character

entered.

Step by step

Functions used for making calls

Confirm.

or If you make a mistake:

Select and confirm. All information is deleted.

or If a name is displayed, you can view the number asso-

ciated to it.

Select and confirm.

or If a number is displayed, you can view the name asso-

ciated to it.

Select and confirm.

or Delete all abbreviated number entries.

Select and confirm.

Each "P" character inserts a 2-second pause (de-

fault) in the connection. A longer pause can be in-

serted by entering more than one character (for

example, for a 4-second pause enter "PP")

The first "P# or #" specifies that the next digits for

A will only be forwarded if:

• Digital line or S0 extension:

P# - DTMF digits are sent after local carrier

identification, when B is not answered.

# - DTMF digits are sent after B is an-

swered.

• Analog trunk or analog extension:

P# or # - DTMF digits are sent after B is an-

swered.

Other characters ("#" and/or "*") may be add-

ed after "P#".

SAVE?

PREVIOUS?

VIEW STAT NO.?

VIEW NAME?

DELETE?

EXIT?

Functions used for making calls

Step by step

Phonebook Search

A Phonebook Search or and alphanumeric search allows

an extension to look up a person’s number by the per-

son’s name when making a call.

Required: Names must be assigned to the speed dialing

numbers recorded.

n or Lift the handset or press the SPEAKER key.

Confirm.

The first record is displayed.

Select and press to go to another record.

pEnter the name you want to select or the first letters of

the name. The name is searched.

The telephone keypad is now available for entering let-

ters by repeatedly pressing the key for the letter you

want.

Entering Letters

1x fLetter A

2x fLetter B

3x fLetter C

4x fNumber 2

1x gLetter D, and so on.

DIRECTORY?

SCROLL NEXT?

SCROLL PREV?

Example: Press the " 2" key three times to enter

the letter "C" or press "3" twice to enter the letter

"E."

• Key "0" = enters a space.

• Key "1" = displays the first record on the

speed dialing directory.

• Keys "*" and "#"= do not mean anything

Step by step

Functions used for making calls

If no match is found for the letters entered or if it is not

possible to enter letters at the moment, you will hear a

short beeping sound.

Optional

Select and confirm. Deletes the last character that was

entered If all characters are deleted, the first speed di-

aling entry will be displayed again.

Optional

Select and confirm. All characters that were entered will

be deleted, and the first entry of the speed dialing direc-

tory will be displayed again.

Optional

Select and confirm.

Optional

Select and confirm.

The record selected is displayed:

Select and confirm.

Caller Lists

The last calls identified1by the extension are stored in

three caller lists. These caller lists can be programmed

to save only external calls or both external and internal

calls. A system telephone with a display allows you to

view and select lists:

• 1 = CALLS NOT ANSWERED2

• 2 = CALLS ANSWERED

•3 = CALLS MADE

Up to 10 calls can be stored for each caller list. They are

stored in the order they were received or made. Each

call is stored with a time stamp. The list starts with the

most recent call that has not been recalled. If several

calls were from the same caller, the list will show the

time of the last call and the total number of times the

call was received.

DELETE CHAR?

DELETE LINE?

VIEW STAT NO.?

VIEW NAME?

CALL?

[1] Make sure that Caller ID is activated by your carrier.

[2] The calls will not be stored if they are for hunt groups (HG) or UCD

agents.

Functions used for making calls

Step by step

Looking up a caller list

Select and confirm.

rlf Enter the dialing code for looking up caller lists.

Select and enter the type of caller list wanted.

pEnter the number of the list you want to look up:

e = Unattended calls

f = Attended calls

g = Dialed calls

Enter to display additional lists.

End consultation.

Select and confirm.

Calls not answered by an MSN/Call group (CG)

appear in the list of "Unanswered calls" of all the

participants of the group. If one of the members

of the group returns the call using the "Caller List"

feature and the call is completed or any other ex-

tension takes the call, the record of this call will

be removed from the list of "Unattended Calls" of

all the members of the group.

If an MSN DID does not attend an external call, it

will be stored in the unattended calls list, speci-

fying the Name/Number of the call and/or Name/

Number called (MSN). The fields that should ap-

pear in the display should be configured using Hi-

Path 1100 Manager.

CALLR LST?

1=N ANS CALLS?

2=ANS CALLS

3=OUTG CALLS

NEXT ?

EXIT?

Step by step

Functions used for making calls

Press the Service menu key.

t or Replace the handset or press the SPEAKER key

Consultation about time of call and additional call-

er information

Required: The record wanted is shown in the caller list

during the consultation.

Select and confirm.

Calling a number from a caller list1

Required: The record wanted is shown in the caller list

during the consultation.

Select and confirm.

ws Wait for the call to be answered. Start conversation.

Delete the record from the caller list.

Required: The record wanted is shown in the caller list

during the consultation.

Select and confirm.

DATE/TIME?

VIEW STAT NO.?

VIEW NAME?

WHO?

[1] If a list is full and a call is made, the last number stored is automat-

ically erased from the caller list.

CALL?

DELETE?

Functions used for making calls

Step by step

External line reservation1

When there is no line available for making an external

call, use the line reservation feature.

Required: The user tried to access an external line and

received a busy signal.

Wait 7 s wWait 7 seconds until you hear a distinctive tone (this

may vary depending on system’s configuration).

Confirm.

qil Enter the code to confirm line reservation.

wWait for a confirmation tone.

t or Replace the handset or press the SPEAKER key

wWait for callback when an external line becomes avail-

able.

When a line becomes available...

The telephone rings (a distinctive ring).

n or Lift the handset or press the SPEAKER key.

pEnter the external number you want to call.

w sWait for the call to be answered. Start conversation.

[1] On HiPath 1100 systems, only four external line reservations can

be done simultaneously.

LINE RESERVATION?

<<  >>

Step by step

Functions used for making calls

For Internet access

The line reservation for the Internet access feature al-

lows an extension to have exclusive access to a specific

external line. The remaining extensions will not be able

to use this line while this feature is activated. This, how-

ever, does not prevent the line from receiving incoming

calls as usual.

Enter reservation/remove reservation of a line

Press to access the Service menu.

Select and confirm.

qhmg Enter the code for reserving or removing an external line

reservation.

rhmg Enter the code for reserving or removing an external line

reservation.

pEnter the code for the external line (e.g., 801).

The display shows that this feature is activated.

The display shows that this feature is deactivated.

MORE FEATURES ?

*493=INTERNET?

#493=NET ONOFF?

INTERNET ON

INTERNET OFF

Functions used for making calls

Step by step

Recall1

This feature allows you automatically to place a call to an

extension or external number (over an ISDN line) that is

unavailable at the moment. The call will go through as

soon as the line is available.

Required: The destination number is not available.

Callback due to no answer/busy

Confirm.

qil Enter the code to confirm the recall.

Wait 7 s wWait 7 seconds (if configured, Recall will be automati-

cally activated).

wWait for a confirmation tone.

t or Replace the handset or press the SPEAKER key

wWait for the recall.

If Callback has been deactivated during configura-

tion, do the following to enable it:2:

Wait a few seconds until the display shows "RECALL

ON." and the busy signal or the ringing signal stop brief-

ly.

t or Replace the handset or press the SPEAKER key.

wWait for the recall.

[1] Extension is busy - the system generates a recall as soon as a line

is available.

Extension is free - the system generates a recall once the caller has

returned to the station and made a call.

External number is busy - The system generates a recall as soon

as the destination number is free. This feature must be activated

by the carrier and the system needs to have an S0 module in-

stalled.

Only one recall can be activated for each extension. A new recall

cancels the previous one.

RECALL?

[2] (See Activating Callback/Urgent Call with timeout, in the program-

ming manual)

RECALL ON.?

Step by step

Functions used for making calls

Answering a recall

Required: A recall has been entered.

The telephone rings (a distinctive ring).

The display shows "RECALL FROM:......" and the num-

ber you want to call.

n or Lift the handset or press the SPEAKER key.

w sWait for the call to be answered. Start conversation.

Recall verification/deactivation

Select and confirm.

ril Enter the code for canceling a recall.

Delete the record displayed

Confirm.

End consultation

Select and confirm.

Press the SPEAKER key.

Option to deactivate recall for digital line or ISDN

terminal

Required: The destination of the recall is connected to

an S0 port. (S0 module)

The telephone rings in the calling extension.

The caller display displays an option to cancel the recall.

<<  >>

RECALL FROM:......?

VER RECALL?

DELETE?

EXIT?

<<  >>

CANCEL RECALL?

Functions used for making calls

Step by step

Override1

The Override feature allows the user to override a con-

versation. A beep signals that the conversation in

progress has been overridden.

Required: There is a conversation in progress at the call

destination.

Select and confirm.

qjf Enter the code to confirm the override.

Press the "OVERRIDE" key.

The called party and the caller hear a warning signal ev-

ery two seconds. If the called party is using a system

telephone with a display, it will show: "OVERRIDE:

(name or telephone number) and "RELEASE?"

sStart conversation.

Silent monitoring2

Silent monitoring allows a user to override a call without

sending a beep (for certain countries only).

Required: There is a conversation in progress at the call

destination.

Select and confirm.

qmhh Enter the code for silent monitoring.

pEnter the extension (e.g., 11/101).

w sWait. Start monitoring.

[1] The user must have authorization from the system’s support tech-

nician in order to use this feature Programming manual, Program-

ming an extension - Override).

OVERRIDE?

OVERRIDE

(warning)

[2] The user must have authorization to use this feature (see Program-

ming manualProgramming an extension - Silent monitoring).

Within the system, silent monitoring has the same restrictions as

the Conference and Override features.

If the monitoring or the monitored party change status, silent mon-

itoring is canceled. This occurs, for example, when a call is placed

on hold.

SLNT MNTR?

Step by step

Functions used for making calls

Urgent call/Recall when busy1

The Urgent call feature is used when the extension be-

ing called is busy.

Required: The destination called is busy.

Wait a few seconds until the display shows "CAMP-ON"

and the busy signal changes to a ring.

wWait for the call to be answered.

If the configuration has been changed, do the fol-

lowing to reenable the Urgent Call feature:2

Confirm.

qil Enter the code to confirm an urgent call.

Wait a few seconds until the display shows "CAMP-ON"

and the busy signal changes to a ring.

wWait for the call to be answered.

On Profiset 3030 telephones, the MUTE option

is automatically activated with silent monitoring.

[1] An urgent call cannot be made when data protection, consultation

or conference features are activated at the extension called.

CAMP-ON!

[2] (See Activating with a timeout, in the programming manual).

RECALL?

CAMP-ON!

Functions used for making calls

Step by step

Hotline1

The Hotline feature allows an extension to automatically

generate a call to a pre-programmed number in the sys-

tem speed dialing as soon as the handset is lifted.

n or Lift the handset or press the SPEAKER key.

w sWait for the call to be answered. Start conversation.

Warmline2

Warmline is the length of time the extension should

wait to call the first number configured as a Hotline. As-

suming the timeout is 9 seconds, the call will be made

9 seconds after the handset is lifted. However, if during

the 9 second time interval a key is pressed on the

phone keypad, the call to the Hotline will be canceled.

Each extension can have a different timeout for enabling

a Hotline. This timeout may vary from 0 to 9 seconds.

n or Lift the handset or press the SPEAKER key.

w sWait for the call to be answered. Start conversation.

Calling an attendant console (AC)3

An attendant console can be called at any time for mak-

ing a call or simply for consultation.

mEnter the code for calling the attendant console.

w sWait for the call to be answered. Start conversation.

[1] Extensions configured to use the Hotline feature cannot dial any

other internal or external numbers. However, they are able to re-

ceive calls as usual (see Programming an extension - Hotline in the

Programming manual).

[2] Extensions configured to use the Warmline function are able to dial

all other internal or external numbers, as well as receive calls as

usual (see Programming an extension - Warmline in the Program-

ming manual).

[3] When no extension is programmed as an attendant and "9" is en-

tered, a busy signal is heard.

Step by step

Functions used for making calls

Direct communication call

This features enables voice messages to be sent to

Profiset 3030 telephones using the speakerphone. A

message can be sent to an extension or a Call group

(CG).

When a message is sent, the called party hears a warn-

ing signal before the message is played and the display

shows the caller’s name and number.

Required: Destination number uses a Profiset 3030 or an

optiPoint with a speakerphone telephone.

Press to access the Service menu.

Select and confirm.

qld Enter the code for direct messaging.

pEnter an extension or Call group (CG).

sRecord the message.

Answer the call

n or Lift the handset or press the SPEAKER key.

sStart conversation.

*80=SPKR CALL?

Functions used for making calls

Step by step

Handsfree answerback1

The called extension receives an alert tone. the call us-

ing the speakerphone is established immediately after

this tone is received.

Required: A system telephone with a speakerphone at

the destination number.

Select and confirm.

qmjor rmj Enter the code to enable or deactivate answering.

LCR2

LCR (Least Cost Routing) is designed to lower tele-

phone communications costs. When LCR is activated,

all outgoing calls are routed to provide the least expen-

sive connection costs. A table is created listing all times

of the day, days of the week, telephone service provid-

ers (rules) so that calls can be made when rates are at

their lowest. After programming, you can make calls

with no need to enter the carrier code since LCR auto-

matically uses the carrier that provides the lowest rate

at the time the call is being placed.

Required: This feature must be configured for the sys-

tem by using the HiPath 1100 Manager.

n or Lift the handset or press the SPEAKER key.

pEnter the code to access an external line (e.g., 0).

wWait for an external line dial tone.

pEnter the external number you want to call.

w sWait for the call to be answered. Start conversation.

You can program the HiPath 1100 to send a warning

tone if no external line is available for LCR (see Program-

ming manual - Main Configurations - Warning Tone

[1] This feature must be activated by the destination number during

programming (see Programming an extension - Auto-answering

mode, in the Programming manual).

HFA ON?

HFA OFF?

[2] Settings must be configured on the HiPath 1100 Manager.

Step by step

Functions used for making calls

when LCR is not available). This will alert the user to the

fact that the call is being completed by a standard carri-

er and that rates may be higher than usual.

To warn the user that a different carrier is completing

the call, the system telephone will display the new car-

rier or "EXPENSIVE CONNECTION" and a warning tone

will sound.

LCR Bypass 1

This makes it possible temporarily to deactivate the

rules of the LCR for an external call, using the carrier se-

lected by the user to make the connection.

Required: The LCR feature is available.

Select and confirm.

Press the "LCR Bypass" key.

qhi Enter the code for "LCR BYPASS".

pEnter the desired carrier code and number.

sStart conversation.

End LCR Bypass

t or Replace the handset or press the SPEAKER key

(warning)

[1] The rules of the LCR will only be ignored for the current call. If a

consultation or redialing is made, the rules of the LCR will be ana-

lyzed for this new call.

This feature may be activated by any extension.

LCR BYPASS?

LCR BYPASS

Functions used for making calls

Step by step

ACS1

With ACS (Alternative carrier selection) the system can

be set to use a specific carrier regardless of user’s se-

lection. This feature is very useful for selecting the car-

rier that offers the best rates at the time of call or for

setting the system to use one operator only. This is

done by properly defining the rules.

The first digits of the number dialed by the user are an-

alyzed by the system. If they match the conversion rule,

they will be replaced by the default number as set forth

by that rule. You can also preset the route/destination to

be used. There is no field available to specify a carrier.

The carrier code must be included in the conversion

rule.

Different conversion rules can be applied to the same

number, depending on the time of day and day of the

week. It is possible to define a maximum of 100 conver-

sion rules.

Example: Number dialed: 262 XXXX

Conversion Rules:

The number that will be selected by the system is

341XXXX using destination 801. If this route/destination

is busy, the overflow option will be route/destination

803. You may insert pauses in the Conversion rules

(Consult the HiPath 1100 Manager help file).

Required: This feature must be configured for the sys-

tem by using the HiPath 1100 Manager.

t or Lift the handset or press the SPEAKER key.

pEnter the code to access an external line (e.g., 0).

wWait for an external line dial tone.

pEnter the external number you want to call.

[1] ACS does not affect emergency numbers when the user dials di-

rectly.

Index Number

Selected

Alterna-

tive

number

Alterna-

tive des-

tination

Overflow

destina-

tion

01 267 342 0 801

02 262 341 801 803

Step by step

Functions used for making calls

w sWait for the call to be answered. Start conversation.

Timer for outgoing external calls1

This setting specifies a maximum time for the duration

of an outgoing external call for each extension.

The time count starts upon connection of a call and it

never restarts while the call is in progress (e.g., when

there is a transfer). Once the specified time expires, the

call is automatically disconnected.

Required: This feature must have been configured and

activated for the extension.

pEnter an external number.

w sWait for the call to be answered. Start conversation.

wTimer for the specified time period is initiated.

Before a call is disconnected by the timer, a 10-second

warning tone is sent to the extension and the message

"TIME EXCEEDED" is shown on the display.

tOnce the specified time has elapsed the call is discon-

nected.

Timeout for external calls2

The "timeout for external calls" feature defines a time

"credit" for an extension to make external calls. In other

words, when the total time of the external calls made

reaches the time limit set for calls underway, these calls

will be interrupted and no further calls may be made un-

til more time "credit" is awarded.

When the LCR or ACS is activated, the exten-

sions receive a false line tone for external dialing.

[1] See Programming an extension - Timer for outgoing external calls,

in the programming manual

TIME EXCEEDED

[2] See programming manual - Programming the extension - Timeout

for external calls.

Functions used for making calls

Step by step

Required: This feature must have been configured and

activated for the extension.

pEnter an external number.

w sWait for the call to be answered. Start conversation.

wThe time count set for the extension is started.

tThe call is disconnected once the specified time has

elapsed.

View timeout

This allows you to view the time spent and the time re-

maining for making external calls.

Required: This feature must have been configured and

activated for the extension.

Press to access the Service menu.

Select and confirm.

rji Enter the code for "view timeout".

Press the "TIMEOUT" key.

Shows the time spent for 5 seconds.

Shows the time remaining for 5 seconds.

The system shows the date and hour again.

Calls may also be interrupted if the extension has

been configured with these features:

•”Timer for outgoing external calls”, the

timeout stops counting.

•"Billing for an extension" - the call will only

be started or can continue if the time and

credit limit have not been reached.

For simultaneous calls, call times will be counted

separately.

If the call ends before a cycle is complete, the

time will be counted as if the call had completed

a 5-second cycle.

#65 = Show time?

TIMEOUT

HH:MM

06:30 SEC 03.OUT 05

27 HiPath 1100 >

Step by step

Functions used for making calls

DISA1

DISA (Direct Inward System Access) is a feature that al-

lows you to make an external call from an external tele-

phone (as if it was an extension) through your system.

In addition, the following features can be activated or

deactivated:

• ”Internal”

• ”Disabling a feature”

• ”Conference”

• ”Night service”

• ”Suffix dialing”

• ”Entrance telephone - door opener”

• ”Electronic lock”

• ”Phonebook/Speed Dialing” (system and individual)

•”Relay”

• ”Do not disturb”

Required: The telephone must be an MF telephone that

is not part of the system, that is, it cannot be an exten-

sion.

nLift the handset.

pCall the HiPath 1100 by entering a DISA MSN number

(see MSN DISA in the programming manual or the Hi-

Path 1100 Manager) previously provided by a support

technician).

wWait for a continuous tone.

pEnter the extension number for the user with a DISA

permission (see DISA permission Programming manu-

al, in the programming manual).

pEnter the current 5-digit password for the electronic

lock (default is: 00000).

[1] The HiPath 1100 allows only one DISA call at a time. When there

is a DISA call in progress, a second call to a DISA external line or

one with a DISA answering mode is treated as a regular call.

The DISA line is available for another call as soon as the phone is

placed back on the hook. When there is a DISA call in progress, a

second call to a DISA external line or one with a DISA answering

mode is treated as a regular call.

If a call is received over an external line configured as a Fax/DID and

DISA, the call is answered by the Fax/DID if this facility is available

at that moment.

You can program an external analog DISA line to be activated for

certain time periods (see External DISA Line, in the programming

manual).

TAPI only monitors physical ports. To operate correctly, a DISA fea-

ture must use special ports, and those cannot be monitored. If a

physical port is used when the DISA feature is activated, the TAPI

will be able to monitor it.

Functions used for making calls

Step by step

wWait for a continuous tone.

pEnter the feature code (e.g, *97 – Do not disturb).

pEnter the external number you want to call.

sStart conversation.

Using a temporary MSN to make a call

This feature allows you to use a temporary MSN from

your own directory to make an external call. Or use the

"Programming the keys" feature to assign a key to an

MSN for monitoring incoming and outgoing calls.

Required: You must know which selection option was

configured (see Programming manual Assigning a tem-

porary MSN) for accessing the MSN:

• Enter the slot (001 ...140) for the MSN number or

• Enter the MSN number

Example

User is at his/her office (3416496):

Press to access the Service menu.

Select and confirm.

qhe Enter the code for the temporary MSN.

Press the "TEMP MSN" key.

pEnter the slot (e.g., 001) or the MSN Number (e.g.,

3415565) you want to sent to the destination.

pEnter the code to access an external line (e.g., 0).

Slot MSN

001 3415565 - Home

002 3416496 - Office

MORE FEATURES?

*41=TEMP MSN?

TEMP MSN

Step by step

Functions used during calls

pEnter the external number you want to call.

w sWait for the call to be answered. Start conversation.

At this time, the called destination receives the Caller ID

information displaying the number 3415565, even

though the call has been originated from number

3416496.

Functions used during calls

Consultation1

The Consultation feature allows the extension to make

a consultation to a third party when a call is in progress.

At the same time, it prevents the first caller from listen-

ing to the conversation.

Required: A call must be in progress.

Confirm.

Press the "CONSULT" key

pEnter the extension number (e.g. 11/101) or dial the ac-

cess code for an external line (e.g., 0) then the external

number.

w sWait for the call to be answered. Start a consultation.

To return to the first call...

Confirm.

w tWait for the consulted party to replace the handset.

If the consultation extension is busy or does not an-

swer, or if you want to return to the first call before

answering...

Confirm.

[1] When the handset is replaced during a consultation, the first call is

transferred to the extension that was consulted.

CONSULT?

CONSULT

QUIT AND RET?

HELD CALL?

Functions used during calls

Step by step

qd Enter the code to return to the first call.

w sWait to return. Proceed with the conversation.

Transfer1

The Transfer feature allows an extension to transfer a

call (incoming or outgoing) to another extension or to an

external number.

Required: A call must be in progress.

Select and confirm.

pEnter the extension or external number.

Optional (s)Let the caller know that there is a second call.

Confirm.

t or Replace the handset or press the SPEAKER key

External-to-external over an analog trunk2

When there is an external call in progress, an extension

can make a consultation to another external number

and transfer the call, as described above.

Once the call is transferred and answered at the desti-

nation, a disconnect timer is activated (default is 5 min-

utes). A 20-second warning tone is sent to both parties

before the call is disconnected. In order to continue the

call without disconnecting, the destination number

must enter a code (MF, default "00") to restart the time-

out., The call disconnect timeout and the Code to reset

it are configurable. Please ask your system’s support

technician for further information.

[1] If a transfer’s destination extension does not answer, the call is re-

turned to the calling extension.

An external-to-external transfer can only be made when at least

one of the calls is an outgoing call.

A call cannot be transferred to an entrance telephone, neither can

an entrance telephone transfer a call.

TRANSFER?

[2] A call is terminated under three conditions:

• Disconnect timeout after and external-to-external transfer (Code

183);

• When a busy signal is detected;

• Type of answering signal (Code 158) detected.

Step by step

Functions used during calls

If the consultation extension is busy or does not an-

swer, or if you want to return to the first call before

answering...

Confirm.

qd Enter the code to return to the first call.

w sWait to return. Proceed with the conversation.

Toggle

The toggle feature makes it possible to switch conver-

sations between two calls.

Required: A consultation is in progress.

Select and confirm.

Press to access the Service menu.

qf Enter the code to switch between two calls.

Press the "TOGGLE" key.

w sWait to return. Proceed with the conversation.

HELD CALL?

TOGGLE?

TOGGLE

Functions used during calls

Step by step

Conference1

The conference feature allows a third party to partici-

pate in a conversation when a call is in progress.

Three party call

Required: A call must be in progress.

Select and confirm.

pEnter the extension (e.g., 11/101) or dial the access

code for an external line (e.g., 0) then the number to be

included in the conference.

wWait for the call to be answered.

sInform the person about the conference.

Select and confirm.

Press to access the Service menu.

qg Enter the code to add the participant.

Press the "Conference" key

wWait.

sStart the conference.

[1] The extension must be activated for conferencing.

After the conference, a new ticket is generated that provides infor-

mation on the conference.

An entrance telephone cannot be part of a conference.

CONSULT?

START. CONF?

CONFERENCE?

CONFERENCE

Step by step

Functions used during calls

Conference with more than three participants

Required: A three-way conference must be in

progress.

In a conference with more than three participants the

extension that began the conference (master exten-

sion) may administrate up to 5 new participants (slave

extensions).

• Adding a participant;

• Removing a participant;

• Leave the conference;

• End a conference;

Considerations:

• If the master replaces the telephone on the hook or

an error occurs during the consultation, a callback is

begun for the conference.

• When an external call is received, the master can

temporarily leave the conference, answer the call

and add that new participant to the conference. If it

is a slave extension, it can answer the call with the

telephone menu, but it will then be disconnected

from the conference.

• The maximum number of conference calls (includ-

ing override and silent monitoring) is two, as one ex-

tension cannot take part in both at the same time.

• In the HiPath 1190 there is an upper limit of 16 lines

configured with the CLIP DTMF option that causes

limitations in the conference feature depending on

the number of lines being used by the CLIP DTMF

at any given time. This is caused by the fact that

both the CLIP DTMF and the Conference use com-

mon resources in the system.

So, for example:

– In a system with 16 CLIP DTMF lines there can be

2 conferences with 3 participants;

– In a system with 8 CLIP DTMF lines there can be

1 conference with 8 participants or 2 conferences

with 4 participants;

– In a system with no CLIP DTMF lines there can be

2 conferences with 8 participants.

To free additional ports for use with the Conference

feature without depending on the use of the CLIP

DTMF, this function should be disabled for certain

lines. (see Manager or Programming Manual*, Ana-

log Identification - CLIP).

Functions used during calls

Step by step

Adding a participant

Required: A conference with more than three speakers

activated and the extension as master.

The display shows the number of participants.

Select and confirm.

pEnter the extension (e.g., 12/102) or dial the access

code for an external line (e.g., 0) then the number to be

included in the conference.

wWait for the call to be answered.

sInform the person about the conference.

Select and confirm.

Press to access the Service menu.

qg Enter the code to add the participant.

Press the "Conference" key

wWait.

sStart the conference.

Considerations:

• During consultation status, the master extension

will temporarily be left out of the conference. If one

of the slaves disconnects from a conference with

only 2 slaves, the conference will be ended and the

other will be placed on hold.

• When the master makes more than one consulta-

tion, the Toggle feature will switch between the last

two calls on hold.

• A new participant may only be added if there is only

one slave on hold. If more than one participant is on

hold, the master should disconnect them until only

one is left, and then add the new participant.

• The TAPI interface only supports 3 participants in a

conference, therefore it is not possible to add a

fourth member if at least one of the participants is

being monitored by the TAPI

CONF:n PARTIC.

ADD PARTIC.?

CONFERENCE?

CONFERENCE

Step by step

Functions used during calls

Removing a participant

The master extension can remove a slave extension at

any time, while keeping the other participants in the

conversation.

Required: A conference activated and the extension as

master.

The display shows the number of participants.

Select and confirm.

Select the participant to remove and confirm.

Select and confirm to remove the participant.

To return to the main menu

Select and confirm to return to the menu main.

Leave the conference

When you leave the conference, a new master exten-

sion will be designated automatically.

Required: A conference activated and the extension as

master.

The display shows the number of participants.

Select and confirm to leave the conference.

t or Replace the handset or press the SPEAKER key

Considerations:

•S

0 telephones and external telephones cannot be

designated as master. If the conference does not

have an extension that can be master, the confer-

ence will be ended. Except when only two external

lines are in conversation and the external-to-external

transfer feature is activated.

• If external call timer is activated and the master ex-

tension leaves the conference, the timer stays acti-

vated. When the time is up, the external lines will be

disconnected but the other members of the confer-

ence will keep talking.

CONF:n PARTIC.

SEE CONF PTYS.?

NEXT?

REMOVE CONF PTYS.?

LEAVE LIST?

CONF:n PARTIC.

LEAVE CONF?

Functions used during calls

Step by step

End a conference

The master extension can end the conference, discon-

necting all the participants.

Required: A conference activated and the extension as

master.

The display shows the number of participants.

Press to access the Service menu.

Select and confirm.

Press "End Conf" key.

CONF:n PARTIC.

MORE FEATURES?

#3=END CONF?

END CONF?

END CONF.

Step by step

Functions used during calls

Parking1

The parking feature can place up to 10 internal or exter-

nal calls on hold and answer these at any extension.

Required: A call must be in progress.

Press to access the Service menu.

Select and confirm.

qij Enter the code for parking a call.

Press the "PARK" key.

d... mSelect a parking slot

(e.g., 0).

t or Replace the handset or press the SPEAKER key

Recovering a parked call

Press to access the Service menu.

Select and confirm.

Press to access the Service menu.

rij Enter the code to retrieve the call.

Press the "PARK" key.

d... mSelect a parking slot

(e.g., 0).

sStart conversation.

[1] If the slot selected is busy, a rejection tone is heard.

If a call that was placed on parking is not recovered after a specified

timeout, it is sent back to the originating extension.

*56=PARK CALL?

PARK

#56=RTRV CALL?

PARK

Functions used during calls

Step by step

General parking1

General parking allows external calls to be placed on

hold using a programmable key (”Programming the

keys”) configured with this option or using the display

menu and retrieved from any extension that has a "Sei-

zure of a specific Line" key configured with the same

external line or using the respective feature code.

The information that there is an external call parked on

a certain line can be viewed using the LED indicator of

the key programmed with the "Seizure of a specific

Line" feature that will blink slowly in the extensions ac-

tivated.

Required: An external call must be in progress.

Press to access the Service menu.

Select and confirm.

Press the "GNRL PARKING" key.

t or Replace the handset or press the SPEAKER key

Recovering a parked external call

Press to access the Service menu.

Select and confirm.

qjg Enter the code to retrieve the call.

pEnter the number of the external line where the call is

parked (for example: 801).

Press the "LINE 801" key, for example, for recovering a

parked call.

sStart conversation.

[1] If the slot selected is busy, a rejection tone is heard.

If a call that was placed on parking is not recovered after a specified

timeout, it is sent back to the originating extension.

GENERAL PARKING?

GNRL PARKING?

MORE FEATURES?

*63=RTRV LINE?

LINE 801

Step by step

Functions used during calls

Suffix dialing1

Suffix dialing allows an extension to send information or

MF commands during a call (e.g: for telebanking).

Required: The call is in progress and the system access-

ed is ready to receive the information/codes.

pEnter the information requested by the answering ser-

vice.

wWait for confirmation of the data.

Flash on analog trunk

The flash on external line feature allows the caller to

send a flash signal when making an external call (e.g.:

Master PABX commands).

Required: An external call must be in progress.

dPress the Flash key.

Press to access the Service menu.

Select and confirm.

qie Enter the code for sending a flash signal over the exter-

nal line.

Press the FLASH key.

sFollow the instructions to make your selections.

[1] This feature differentiates the numbers entered from system ser-

vice numbers.

MORE FEATURES?

*51=FLASH?

FLASH

Functions used during calls

Step by step

Retrieving a call on hold

This feature allows you to retrieve a call on hold because

the destination number was busy.

Once the call is resumed, the destination is disconnect-

ed.

Required: A consultation was completed and the desti-

nation is busy.

Confirm.

qd Enter the code to return to the first call.

w sWait to return. Proceed with the conversation.

Account code1

External calls can be assigned account codes which

provide more control over telephone costs. This infor-

mation may be presented on the billing ticket. An ac-

count code is specified by a sequence of up to 10 ran-

dom digits (0...9). For example, the number of a lawsuit.

In system telephones, this feature is selected before or

during a call, using the menu, an account code or a pro-

grammable key, according to the switch. Consult the

support technician for further information.

Required: Account codes must already be defined and

the system’s support technician must have defined the

mode in which the feature works.

External outgoing calls

Press to access the Service menu.

Select and confirm.

qjd Dial the code to enter with the account code.

Press the "ACCOUNT CODE" key.

RET HELD CALL?

[1] This information may or may not appear on the billing ticket (see

Programming manual - call detail report - Ticket account code).

You do not require an account code to dial emergency numbers.

When a ”External line reservation” is made, the account code will

be stored to be used automatically later when the "reserve" calls

back.

*60=ACCT CODE?

ACCOUNT CODE

Step by step

Functions used during calls

pEnter the account code (a sequence of up to 10 digits

from 0 to 9).

rIf the account code has not been configured using Hi-

Path 1100 Manager or the option to validate the account

code is deactivated, this key closes the sequence of

digits if the code has fewer than 10 digits.

If the account code has been configured using HiPath

1100 Manager and the option to validate the account

code is activated, this key should not be used.

pEnter the code to access an external line (e.g., 0) and

the external number you want to call.

ws Wait for the call to be answered. Start conversation.

Incoming external calls (optional)

Required: During the conversation.

Press to access the Service menu.

Select and confirm.

Press the account code key.

pEnter the account code (a sequence of up to 10 digits

from 0 to 9).

rIf the account code has not been configured using Hi-

Path 1100 Manager or the option to validate the account

code is deactivated, this key closes the sequence of

digits if the code has fewer than 10 digits.

If the account code has been configured using HiPath

1100 Manager and the option to validate the account

code is activated, this key should not be used.

sProceed with the conversation.

*60=ACCT CODE?

ACCOUNT CODE

Functions used when receiving calls

Step by step

Functions used when receiving

calls

Answering calls

Extensions receive different ringing signals and tones

depending on the type of call being received and the

specified country setting. For example, some types of

ringing signals are:

• When receiving an internal call or callback, the tele-

phone rings twice (two short beeps) at 4-second in-

tervals (double sequence).

• When receiving an external call, the telephone rings

once (single beep) at 4-second intervals

• When receiving an entrance telephone call, the tele-

phone rings three times (triple beeps) at 4-second

intervals.

• When receiving a second call, a short tone (beep) is

heard at 6-second intervals.

• When receiving an alarm clock call, the telephone

rings twice (a long and a short beep) at 4-second in-

tervals).

• On system telephones volume control is adjusted

individually on each set during calls.

It is also possible to configure the system so that

it is either mandatory or optional to enter an ac-

count code at the start of the call. These settings

can be configured using HiPath 1100 Manager

(see Account codes - A31003-K1160-B810-*-*) or

programming code (see Programming Manual,

A31003-K1160-B804-*-*, Account code type).

The account code can be configured in advance

using HiPath 1100 Manager (see Account codes

- A31003-K1160-B810-*-*). If it has been config-

ured and the option to validate the account code

is selected, only the configured codes will be ac-

cepted. If an invalid account code is typed in, a

negative tone will sound or a message will be

displayed.

Step by step

Functions used when receiving calls

The display shows the caller’s number, if Caller ID has

not been blocked by the caller. On the HiPath 1100, if

you record a name associated to the number the name

will also be displayed (if so configured by your system’s

support technician).

...Using the Handset

The extension rings. The display shows the Caller ID in-

formation.

nLift the handset.

...Using the speakerphone

The extension rings. The display shows the Caller ID in-

formation.

Press the SPEAKER key.

Answering a call on hold

If there is an intermittent signal in the background when

a conversation is in progress, it means there is a second

or an urgent call being made to that extension.

Required: A call must be in progress.

Select and confirm.

Press to access the Service menu.

qii Enter the code for answering a call.

Press the "CALL WAITING" key.

Select and confirm.

Press to access the Service menu.

qf Enter the code to switch between two calls.

w sWait for the call to be answered. Start conversation.

wThe first call is put on hold.

<<  >>

CALL WTNG?

CALL WAITING

TOGGLE?

Functions used when receiving calls

Step by step

Switching between calls (Æpage 46)

Select and confirm.

Press to access the Service menu.

qf Enter the code to switch between two calls.

Press the "TOGGLE" key.

w sWait to return. Proceed with the conversation.

Pickup

Group1

The group pickup feature allows any group extension to

answer a call that rings at a different extension belong-

ing to the same group (Ask your system’s support tech-

nician).

Required: The extension rings briefly. The display shows:

CALL PICKUP GRP

Confirm.

Press to access the Service menu.

qik Enter the code for picking up a group call.

Press the PICKUP- GROUP" key.

w sWait. Start conversation.

TOGGLE?

TOGGLE

[1] An external call takes precedence over an internal call.

In the event of a recall, only the extension of the group that activat-

ed the feature can answer it. For further information about the

group pickup feature, see Programming an extension - Pickup

groups, on the Programming manual.

PICKUP-G?

PICKUP GROUP

Step by step

Functions used when receiving calls

Individual

The Individual pickup feature allows a system extension

to answer a call that rings in a different known extension

number.

Required: A known extension is ringing.

Press to access the Service menu.

Select and confirm.

Press to access the Service menu.

qim Enter the code for individual pickup.

Press the INDIVIDUAL PICKUP key.

pEnter the extension number (e.g. 11/101).

w sWait. Start conversation.

Call forwarding1

This allows a call to be forwarded up to two times2 to

another extension or call group, or even for a configured

external number.

Internal

Internal call forwarding reroutes calls made to an exten-

sion to another specified extension or to a group asso-

ciated to a voice mail server, Call group (CG) or Fax/DID.

Select and confirm.

qee Enter the code for call forwarding.

*59=PICKUP-D?

INDIVIDUAL PICKUP

[1] When a UCD agent enables call forwarding, the agent is automati-

cally logged out of the group. When the agent is logged into the

group, call forwarding is deactivated. When a UCD agent enables

call forward no answer, the agent’s status becomes unavailable.

When the status is available, call forwarding is deactivated.

Disabling call forwarding does not affect the UCD agent status.

[2] Cascaded forwarding is possible up to the third destination, i.e.,

destination 1 has call forwarding to destination 2 and destina-

tion 2 has call forwarding to destination 3. Any call to destination

1 will be forwarded to destination 3. If destination 3 has call for-

warding, this will not be made (see Programming Manual -

A31003-K1160-B804-*-*, Cascaded call forwarding).

FWD ON?

Functions used when receiving calls

Step by step

pEnter the number for the

1. Extension you want to call (e.g., 11/101).

2. UCD subscriber group for voice mail (e.g., 790).

3. Call group (e.g 770)

Confirm.

External1

The external call forwarding feature allows calls made to

a specific extension to be forwarded to an external

number.

Select and confirm.

qee Enter the code for call forwarding.

pEnter the number for accessing an external line:

1. Fo r e x a m p l e , 0 ;

2. A group of external lines (e.g., 890).

wWait for a dial tone.

pEnter the number you want to call.

Confirm.

When there is no answer2

The call forward no answer feature allows rerouting a

call made to a specific extension to another extension,

a voice mail subscriber group or an external number, af-

ter a specified timeout that can be pre-programmed or

if busy.

Press to access the Service menu.

Select and confirm.

SAVE?

[1] Call forwarding on an analog line times out after 5 minutes of con-

versation. Call forwarding does not take place when the external

destination number is busy. When a call is forwarded by the inter-

nal entrance telephone, it is disconnected after 1 minute of conver-

sation.

FWD ON ?

SAVE?

[2] The call rings at the destination extension until the preset timeout

expires (see Programming manual, Programming an extension -

call forward no answer) or is forwarded immediately if busy.

MORE FEATURES?

*14=CFNR ON?

Step by step

Functions used when receiving calls

qeh Enter the code for internal call forwarding.

pEnter the number for the

1. Extension you want to call (e.g., 11/101).

2. UCD subscriber group for voice mail (e.g., 790).

3. Call group (e.g 770)

4. Access to an external line (e.g., 0) and the external

destination number.

Confirm.

If call forwarding is activated, the display will show

"FORWARD TO:" during a period of time.

For Fax/DID1

When a Fax/DID module is installed, calls can be for-

warded to Auto-answering mode.

pEnter the type of call forwarding wanted:

1. qee - Direct call forwarding

2. qeh - Call forward no answer

3.p

Enter the call forwarding destination number.

1. khd - FAX

Call forward to FAX is indicated on the display.

2. khe - Attendant (direct dialing to extension)

Call forward to DID is indicated on the display.

3. khf - Fax/DID

Call forward to DID/FAX is indicated on the display.

4. khg - Message

Call forward to Greeting is indicated on the display.

Confirm.

SAVE?

FORWARD TO:

[1] For further information about the Fax/DID module, see Fax/DID

Auto-answering mode in the Programming manual.

TO: FAX

TO: DID

TO: FAX/DID

TO: ANNOUNCEMENT

SAVE?

Functions used when receiving calls

Step by step

Conditional1

Incoming calls can be forwarded to a specified destina-

tion list, as configured in a TAPI-type application such as

a Windows TAPI Browser. The settings of the previous

list or unconditional call forwarding will be replaced with

the new list settings.

The following information is required for configuring a

list:

• Incoming caller ID

• Day of the week and time

• Type of call (internal or external)

When more than one number have been specified for

incoming calls to an extension, the call forwarding prior-

ity will be:

1. Checks to see if the Caller ID for the incoming call

matches the number programmed for the extension

2. Checks to ensure that the Type of Call (internal or ex-

ternal) has been configured

3. Checks the time settings.

Required: The extension has permission for conditional

call forwarding and the system is connected to a PC that

has a TSB application installed.

1. Rules and conditions for call forwarding can be con-

figured for each extension by using a Windows TSP

application

2. Apply the settings to the extension desired.

3. From this moment on the extension will be forward-

ed.

The display shows that this feature is activated.

[1] The system allows up to 50 call forwarding numbers (see Program-

ming manual,Programming an extension - Conditional forwarding

limited by extension and external CFW).

Conditional call forwarding has priority over an unconditional call

forwarding.

Conditional call forwarding is not available for S0 extensions.

This feature is available when using a CTI (Com-

puter Telephony Integration) interface.

CFC ON

Step by step

Functions used when receiving calls

Disabling call forwarding

This feature allows an extension to resume answering

incoming calls.

Internal/External

Press to access the Service menu.

Select and confirm.

ree Enter the code to deactivate call forwarding.

Conditional

Press to access the Service menu.

Select and confirm.

rd Enter the code to enable the features.

When there is no answer

When calls are not answered after a specified time,

they will no longer be forwarded to another extension,

voice mail subscriber group or external number.

Press to access the Service menu.

Select and confirm.

reh Enter the code to deactivate call forwarding.

MORE FEATURES?

#11=FWD OFF?

#0=RESET SRVC?

MORE FEATURES ?

#14=CFNR OFF

Functions used when receiving calls

Step by step

Do not disturb1

The Do not disturb feature prevents internal and exter-

nal calls from being directed to an extension while al-

lowing it to continue making and calls. When the hand-

set is lifted there is a distinctive dial tone to remind the

user that the feature is activated.

Press to access the Service menu.

Select and confirm.

qmk or rmk Enter the code to deactivate Do not disturb.

The display shows that this feature is activated.

The display shows that this feature is deactivated.

Voice mail2

Voice mail is an information tool designed to facilitate

communications within and outside of organizations. It

is similar to electronic mailing, faxing, etc. The charac-

teristic feature of voice mail is that communications are

carried out by means of voice. More specifically, the

main advantage of voice mail is that it allows the user to

be accessible at any time, answering and receiving calls

while maintaining other personal and direct communi-

cations.

[1] The extension activated with the feature Do not disturb is not

warned about an urgent incoming call or a recall request. More-

over, it cannot be used as a destination for call forwarding. The at-

tendant console or overflow extension cannot enable this feature.

When an extension configured as a door opener enables this fea-

ture, only calls originating from the door opening device will ring.

MORE FEATURES ?

*97=DND ON?

#97=DND OFF?

DND ON

DND OFF

[2] This feature is only available when the HiPath 1100 is connected to

a voice mail server. This can be an organization’s own internal serv-

er or it can be part of the services provided by a local carrier. Voice

mail Servers provide a wide range of features. We recommend

reading the Instruction Manual to familiarize yourself with the ser-

vices provided and how to use them correctly.

Step by step

Functions used when receiving calls

Users can retrieve messages:

• from their own telephones

• using an external or an internal telephone.

The voice mail server may be Internal or External. An

internal voice mail server refers to a server owned by

the company itself while an external voice mail server

refers to a facility outsourced to a local carrier.

Internal Server

An internal voice mail server works with a UCD sub-

scriber group that is configured during the program-

ming process. This is known as a VMIe group Interface.

To enable extensions to receive MWI (Message Waiting

Indicator) from the internal voice mail server you must

enable the internal MWI feature.

The configuration of a UCD subscriber group for the

VMIe group Interface must fulfill these requirements:

• It must not be programmed as a DID for an external

line

• It must not be configured for Overflow.

• The agent’s auto-notes time interval must be set to

at least 5 seconds.

• Queue size must be set at the maximum allowed

(default)

External Server

A voice mail server outsourced to a local carrier works

for specified extensions grouped as a "External MWI

group" during configuration of the system. When there

is a message in the mailbox, the extensions that belong

to this group receive a MWI (Message Waiting Indica-

tor) from the external voice mail server.

Functions used when receiving calls

Step by step

Message Waiting Indicator (MWI)1

The Message Waiting Indicator (MWI) is used in the

HiPath 1100 to help manage voice mail. With this fea-

ture when a mailbox (internal or external) receives a

new message, a signal or tone indicates that there is a

message waiting.

This indication is provided in the following manner:

• By means of a key programmed as a MWI, in the

case of system telephones.

• By means of an icon shown on the display, in the

case of Profiset 3030 system telephones or stan-

dard telephones with Caller ID (CLIP-FSK).

The signal indication is activated when the first mes-

sage is received in the mailbox. The indication is deacti-

vated automatically by the voice mail server.

MWI for system telephones2

When there is a message in the user’s mailbox, the key

configured will blink as an indication.

Programming a key as a MWI for the Internal Server

A programmable telephone key is assigned as an indi-

cator for a new message in the mailbox by using an in-

ternal voice mail server.

Press to access the Service menu.

Select and confirm.

qme Enter the programming code a key.

Select a programmable key.

Confirm.

Select and confirm.

[1] When using an internal voice mail server, extensions must be pro-

grammed in the subscriber group to which voice mail was as-

signed (see Programming an extension - UCD subscriber group in

the programming manual).

When using an external voice mail server (contracted with a local

carrier), the extensions assigned to voice mail must be pro-

grammed and the service must be activated in the external MWI

group (see Programming an extension - External MWI group in the

programming manual).

[2] For system telephones without a display the signaling must be pro-

grammed using the HiPath 1100 System Manager application.

*91=PROG. FEATURE KEY?

CHANGE KEY?

MAILBOX?

Step by step

Functions used when receiving calls

Confirm.

Select and confirm.

Programming a key as a MWI for the external server1

A programmable telephone key is assigned as an indi-

cator for a new message in the mailbox by using an ex-

ternal voice mail server.

Press to access the Service menu.

Select and confirm.

qme Enter the programming code a key.

Select a programmable key.

Confirm.

Select and confirm.

Confirm.

Select and confirm.

Activating receipt of an Internal MWI2

When a subscriber group is programmed as a VMIe

group Interface, it becomes a voice mail subscriber

group that can be activated for signaling the moment a

new message is waiting (see Programming an exten-

sion - VMIe group Interface in the programming manu-

al). This is the only group with permission to deactivate

the internal MWI.

Press to access the Service menu.

SAVE?

ANOTHER KEY?

[1] When this key is pressed, the message "XTRN WAIT MSG" will ap-

pear on the system telephone display.

*91=PROG KEY?

CHANGE KEY?

MAILBOX?

SAVE?

ANOTHER KEY?

[2] When all mailboxes of the Internal voice mail system are busy, the

call is forwarded to the UCD subscriber group queue assigned to

voice mail.

Remember: It is not possible to transfer calls to the voice mail sys-

tem.

Functions used when receiving calls

Step by step

Select and confirm.

Press to access the Service menu.

qjl or rjl Enter the code to enable or deactivate internal MWI.

The display shows that this feature is activated.

The display shows that this feature is deactivated.

pEnter the extension number assigned to the mailbox

(e.g., 12/102).

Mailbox access

To access your mailbox, call the direct access number

(Voice mail subscriber group) and follow the voice mail

system prompts.

You can also do the following:

• Record/Change a greeting announcement to be

played when there is a call.

• Listen to the messages left in your mailbox by call-

ers.

n or Lift the handset or press the SPEAKER key.

Select this key.

pEnter the direct access code (Voice mail subscriber

group) for the voice mail system (e.g., 790).

w sWait for the voice mail to answer the call.

Proceed with what you want to do by following the in-

structions given by the voice mail server.

MORE FEATURES ?

*68=INT WAIT MSG ON?

*68=INT WAIT MSG OFF?

INT WAIT MSG ON

INT WAIT MSG OFF

MESSAGE

Step by step

Functions used when receiving calls

Voice mail forwarding

With this feature, calls that are received at a specified

extension can be forwarded to a voice mail server (see

Æpage 60).

Leaving a message

Most callers access the called party mailbox when the

called party is not at the usual workstation (Voice mail

forwarding). On such occasions, the caller hears a greet-

ing announcement and can leave a message at the mail-

box.

Example:

The HiPath 1100 receives a call of a user who is not at

the company at that particular moment. The user’s ex-

tension is programmed to use the Mail Voice feature

and forward the call to your mailbox. The HiPath 1100

answers the call and connects the mailbox to the voice

mail of the user who is not available to answer it.

The caller will hear a greeting announcement and will

then be able to leave a message in the mailbox.

Entry voice mail (EVM)

The HiPath 1100 can be equipped with an integrated

voice recording capability for voice mail .

The support technician can configure up to 24 standard

mailboxes, 2 of which are for forwarding (message for

day/night service). Two parallel actions are allowed for

call transfer and auto-answering (2 message ports).

If the system’s support technician has authorized the

user to configure the mailboxes, then s/he may config-

ure her/his own mailbox.

A personal voice mailbox answers the user’s calls,

plays a personal recorded greeting (or a default greet-

ing) and allows the user to record his/her own message.

mailboxes allow callers not only to record a message or

greeting but also to access them directly or via another

mailbox.

Functions used when receiving calls

Step by step

Example:

– The caller hears a message or music while waiting

for an answer.

Example: "Hello. All our attendants are busy at

the moment. Please hold the line".

– The caller may leave a message after the greeting.

Example: “The person you are calling is not avail-

able at the moment". Please leave your message

after the tone.

Mailbox greeting configuration

If the support technician has not already configured

your personal voice mailbox.

Required: Voice mailbox configuration has been autho-

rized by the system’s support technician.

kmd Enter the code for "Entry voice mail" (default = 790)

pEnter the password for the mailbox (default = 1234).

w sWait for the voice mail to answer the call.

Follow the voice mail prompts to make your selections.

When a call to an extension is forwarded to an

EVM mailbox (call forward no answer or busy) a

message is played, explaining why the call is be-

ing forwarded.

These messages are played before the greeting

message and cannot be overwritten.

Messages:

• Call forwarding - Busy after call forwarding no

answer: "User’s connection is busy at the mo-

ment".

• Call forward no answer: "The user you are

calling is not answering".

It is recommended that you change the pass-

word after accessing your mailbox for the first

time.

Only numbers are allowed (0-9). Do not use

"1234" or "0000" .

If you forgot your password, please inform your

support technician so that the default setting can

be reset.

Step by step

Functions used when receiving calls

Personal mailbox activation

In order for the calls to be answered by voice mail, you

must first configure call forwarding Æpage 60 to 790

(=Entry voice mail) on your telephone.

When the DISA feature Æpage 42 is activated, calls

made to your phone number can be forwarded to your

Entry voice mail.

Checking you personal mailbox

Messages stored in your mailbox are indicated on your

telephone as follows:

• An audible tone is heard when you lift the handset.

• The "Mailbox" key blinks if this feature has been con-

figured Æpage 67.

• The number of messages stored is shown on the

display. For example, "3 new messages".

Select the blinking key.

kmd Enter the code for "Entry voice mail" (default = 790).

Select and confirm.

pEnter your personal mailbox password (default = 1234).

EVM does not prompt for a mailbox number

when the personal mailbox and an external line

mailbox use the same password. For example,

When a user accesses an EVM mailbox with the

same password used for a mailbox from a line in

which the user is a member, that mailbox is al-

ways considered as a personal mailbox.

The user must change his/her personal or exter-

nal line mailbox password in order to access the

external line mailbox to which he/she belongs.

The number of messages shown on the display

is the total number for all messages contained in

the personal and all other mailboxes for the lines

the user is a member.

MAILBOX

CALL VOICE MAIL?

Functions used when receiving calls

Step by step

w sWait for the voice mail to answer the call.

Follow the voice mail prompts to make your selections.

In another internal extension

kmd Enter the code for "Entry voice mail" (default = 790)

pEnter your personal mailbox password (default = 1234).

pEnter your mailbox number (the same as your internal

extension number).

w sWait for the voice mail to answer the call.

Follow the voice mail prompts to make your selections.

In an external telephone

pConnect to your HiPath 1100.

Enter the MSN designated to your EVM by the system’s

support technician (check with the support technician).

or If call forwarding to Entry voice mail is activated:

p + qEnter your external number (MSN) and press the Aster-

isk (*) key during the message playback.

pEnter your personal mailbox password (default = 1234).

pEnter your mailbox number (the same as your internal

extension number).

w sWait for the voice mail to answer the call.

Follow the voice mail prompts to make your selections.

If your HiPath 1100 is configured "...Using auto-

matic seizure of an activated external line" (con-

sult the system’s support technician), press the

Flash key before selecting your mailbox.

In DEC telephones, use "Suffix dialing" (MF)

Æpage 54.

Step by step

Functions used when receiving calls

Second attendant1

When a second attendant is configured, it receives calls

forwarded by the first attendant (an extension or group)

to the second attendant (an extension or group). This

occurs when the first attendant is not available or does

not answer the call within a specified period of time.

Groups2

A group consists of extensions joined by type or prox-

imity. Its goal is to prevent calls from going unanswered

when an extension is busy or absent.

Call groups (CG)

When a call to a Call group (CG) is received, it rings at

all the extensions for that group. The first user (tele-

phone) to answer the call initiates conversation with the

caller. Once the call is answered the other telephones

stop ringing.

Calling a Call group (CG)

pEnter the Call group number.

•kkd to kkm = Call group (CG);

w sWait for the call to be answered. Start conversation.

[1] A second attendant may also consist of a Fax/DID

Refer to the programming manual: Programming an extension -

second attendant for MSN, and Programming an external line -

Timeout for a second attendant to answer a call on an analog trunk.

[2] See Programming an extension - groups, in the Programming man-

ual.

Functions used when receiving calls

Step by step

Hunt groups (HG)

The Hunt group (HG) feature allows you to configure ex-

tension groups which are then assigned for answering

calls directed to a specific number (up to 10 Hunt

groups, from 780 to 789).

When a group receives an incoming call, the call rings

at one extension at a time. If an internal or external call

is not answered after a specified timeout, it rings at the

next extension, and so on, until it is answered by an

available extension. The selection of an extension

where unanswered calls should ring is made in two dif-

ferent ways: linear or round-robin.

• A linear search always starts from the first extension

in the group.

• A round-robin search starts after the last extension

selected.

Calling a Hunt group (HG)

pEnter the Hunt group number (HG).

•kldto klm = Hunt groups (HG)

w sWait for the call to be answered. Start conversation.

Hunt group (HG) and Call group (CG) Login

and Logout1

Hunt group (HG) and Call group (CG) login and logout al-

low an extension to join or exit one or more of its groups

at any time.

Group login/logout

Select and confirm.

qli or rli Enter your group login (ON) or logout (OFF) code.

Press the "GP LOGON/GP LOGOFF" key.

[1] Each group member or non-member can also be accessed through

its extension number.

JOIN GRP?

LEAVE GRP?

LOGON/LOGOFF GROUP

Step by step

Functions used when receiving calls

If the extension belongs to more than one group

Select and confirm.

qli or rli Enter your group login (ON) or logout (OFF) code.

Press the "GP LOGON/GP LOGOFF" key.

If an X appears next to the group number (e.g., 770) it

means that a ringing signal for this group is activated.

If a name has been stored for this group, it will be dis-

played (if configured by the system’s support techni-

cian).

If an X does not appear, it means that the ringing signal

is deactivated.

pEnter the Call group number.

•kkd to kkm = Call group (CG);

pEnter the Hunt group number.

•kld to klm = Hunt groups (HG)

Press to confirm. The next number in the group will be

displayed.

Select and confirm.

The ringing signal for the group displayed is activated.

LOGON/LOGOFF GROUP

JOIN GRP?

LEAVE GRP?

LOGON/LOGOFF GROUP

770 X (Name)

770 (Name)

NEXT?

JOIN GRP?

Functions used when receiving calls

Step by step

Select and confirm.

The ringing signal for the displayed group is deactivated.

Select and confirm.

The ringing signal for all groups is deactivated.

rEnter the code for "LV ALL GRPS".

Select and confirm.

The ringing signal for all groups is activated again.

qEnter the code for "RJN ALL GRPS".

UCD subscriber groups1

Each UCD (Uniform Call Distribution) subscriber group

is formed by a maximum of 32 extensions. These exten-

sions are assigned to answer calls destined to a specific

number that identifies the group.

The users of these extensions are called agents.

Calling a UCD group

pEnter the UCD group number.

•kmd to kmm = UCD group;

w sWait for the call to be answered. Start conversation.

LEAVE GRP?

#= LV ALL GRPS?

* = RJN ALL GRPS?

[1] Internal or external calls to a UCD subscriber group are routed to

the extension that has been free the longest. Calls made to a spe-

cific extension do not affect the way calls are distributed.

recorded for statistical purposes only. For more details see Pro-

gramming manualProgramming an extension - UCD subscriber

group in the.

UCD subscriber groups are used for voice mail functions.

Step by step

Functions used when receiving calls

UCD group login/logout1

Allows an agent, at any time, to enter a group to which

he/she belongs.

Group login/logout

Select and confirm.

qhde Enter the code to login or logout of the UCD group.

rhde Enter the code to login or logout of the UCD group.

Press the "UCD GP LOGON/LOGOFF" key.

If the extension belongs to more than one group

Select and confirm.

qhde Enter the code to login or logout of the UCD group.

rhde Enter the code to login or logout of the UCD group..

Press the "UCD GP LOGON/LOGOFF" key.

[1] Once an agent is connected (logged in) to a group, the agent will

be automatically disconnected (logged out) from the previous

group.

When a UCD agent enables call forwarding, the agent is automati-

cally logged out of the group. When the agent is logged into the

group, call forwarding is deactivated. When a UCD agent enables

call forward no answer, the agent’s status becomes unavailable.

When the status is available, call forwarding is deactivated.

Disabling call forwarding does not affect the UCD agent status.

GP LOGON?

GP LOGOFF?

GP LOGON/GP LOGOFF

GP LOGON?

GP LOGOFF?

GP LOGON/GP LOGOFF

Functions used when receiving calls

Step by step

If an X appears next to the group number (e.g., 790) it

means that the ringing signal for this group is activated.

If a name has been stored for this group, it will be dis-

played (if configured by the system’s support techni-

cian).

If an X does not appear, it means that the ringing signal

is deactivated.

pEnter the UCD group number.

•kmd to kmm = UCD group;

Press to confirm. The next number in the group will be

displayed.

Select and confirm.

The ringing signal for the group displayed is activated.

Select and confirm.

The ringing signal for the displayed group is deactivated.

Select and confirm.

The ringing signal for all groups is activated/deactivated.

Available/Unavailable agent for a UCD group

Activates an agent to start receiving calls within a group

or to stay away from the group, for example, in the

event of a meeting.

Available/Unavailable agent

Select and confirm.

GP LOGON/GP LOGOFF

790 X (Name)

790 (Name)

NEXT?

GP LOGON?

GP LOGOFF?

UCDGRP ON/OFF?

GP AVAIL ?

GP UNAV ?

Step by step

Functions used when receiving calls

qhdf Enter the code to become available in the UCD group.

rhdf Enter the code to become available or unavailable in the

UCD group.

Press the " UCD GP AVAIL/UNAV" key

The display indicates that the agent is available.

The display indicates that the agent is unavailable.

UCD agent in service out of service

This allows an agent to resume receiving calls in a group

once he/she is available again.

Or it prevents an agent from receiving calls within a

group when he/she is busy with a request, such as a

customer’s inquiry.

Agent In Service/Out of Service

Select and confirm.

qhdg Enter the code to switch the status to in service or out

of service.

rhdg Enter the code to remove the extension from the ser-

vice.

Press the "IN SERVICE / OUT OF SERVICE" key.

GP AVAIL/GP UNAV

AVAILABLE

NOT AVAILABLE

The message will only be shown if the extension

is on the hook.

WORK ON?

WORK OFF?

IN SERVICE / OUT OF SERVICE

Functions used when receiving calls

Step by step

The display indicates on that the agent is in service.

Show queue size to UCD agent

This shows the number of calls in the hold queue of the

UCD agent for 5 seconds on the left of the first line of

the display.

Required: The extension should be logged in to the

UCD group.

Press to access the Service menu.

Select and confirm.

qhdi Enter the code to show calls in the queue.

If the LED is lit, press the "Show queue" key.

The number of calls in the hold queue is shown.

Collect call barring

When this feature is activated, the system automatically

rejects all incoming collect calls over a digital line. Calls

received over an analog line are rejected only at the mo-

ment they are answered.

Types of collect call barring:

• Collect call barring by extension

(see Programming an extension - collect call barring

by extension, in the programming manual)

• Collect call barring for a UCD subscriber group

The system bypasses collect call barring for mem-

bers and non-members of the UCD group. This

means that collect call barring is only acknowl-

edged.

IN SERVICE / OUT OF SERVICE

IN SERVICE

The message will only be shown if the extension

is on the hook.

MORE FEATURES ?

*405=SHOW QUEUE?

SHOW QUEUE

Calls in the queue:(X)

Step by step

Functions used when receiving calls

(see Programming an extension - collect call barring

for a UCD subscriber group, in the programming

manual)

• Collect call barring for Fax/DID

Call barring will not work for calls transferred to a

Fax/DID.

(see Fax/DID - collect call barring for Fax/DID, in the

programming manual)

Overflow extension1

An overflow extension only receives calls when the ex-

tension that was called is not available, that is, when it

is busy, there is no answer, or the number called does

not exist.

Examples:

• The extension called is activated for room monitor-

ing (Babyphone)

• The extension that was programmed as the first at-

tendant is currently assigned as internal entrance

telephone

• No first attendant has been configured for the exten-

sion

Another way to access an Overflow extension is by di-

aling its internal number

[1] The overflow extension cannot be configured or used for Fax (see

Programming an extension - overflow extension, in the program-

ming manual).

Miscellaneous functions

Step by step

Miscellaneous functions

Changing the Password for the elec-

tronic lock

This is a security feature that protects against unautho-

rized use by setting a personal password.

Press to access the Service menu.

Select and confirm.

qmg Enter the code to change the password.

pEnter the current 5-digit password for the electronic

lock (default is 00000).

pEnter a new password.

pConfirm the new password.

Electronic lock1

The electronic lock allows the user to prevent unautho-

rized persons from making calls from that particular ex-

tension.

When an extension is configured for using a special

Class of Service (see Main Configurations – special

class of service for blocked extensions, in the Program-

ming manual) it will allow specific functions. For in-

stance, when an electronic lock is activated for an ex-

tension authorized for international calls, that extension

will only allow local calls (seeTechnical Support).

Select and confirm.

*93=CHNG PIN?

If you forget your password, contact your sys-

tem’s support technician to reset the default

password "00000".

[1] It will be possible to make external calls using the Speed Dial

phonebook or an authorized password for that specific extension.

When an extension is blocked, a distinctive dial tone is heard when

the handset is lifted.

CHGOVR ON ?

Step by step

Miscellaneous functions

qjj orrjj Enter the code to deactivate the electronic lock.

pEnter your 5-digit password (the default is: 00000).

The display shows that this feature is activated.

The display shows that this feature is deactivated.

Music on hold

This feature plays pre-programmed music during the

time an external call is on hold (see General program-

ming - music on hold in the programming manual).

The music can be heard, for instance, through a system

telephone speaker, as background music.

Select and confirm.

qmhed Enter the code to enable music on hold.

rmhed Enter the code to deactivate music on hold.

The display shows that this feature is activated.

The display shows that this feature is deactivated.

CHGOVR OFF ?

LOCK PHONE

UNLCK PHONE

MOH ON?

MOH OFF?

PLAY SYS MUSIC

SYS MUSIC STOP

Miscellaneous functions

Step by step

Busy signal when extension is busy

This features allows all telephones in the "Busy Signal"

group to automatically switch to a busy signal when a

member of the group has a call in progress (see Pro-

gramming a digital trunk - busy signal, in the program-

ming manual). External calls do not ring (on digital lines

the caller hears a busy signal).

This is useful when there is only one person of the

group available and this person does not want to inter-

rupt the conversation in progress.

Press to access the Service menu.

Select and confirm.

qmhee Enter the code to enable Busy Signaling.

rmhee Enter the code to deactivate Busy Signaling

The display shows that this feature is activated.

The display shows that this feature is deactivated.

MORE FEATURES ?

*9411=BBB ON

#9411=BBB OFF

BBB ON

BBB OFF

Step by step

Miscellaneous functions

Language/country settings

This allows you to configure the system specifically ac-

cording to the country.

Language and currency settings for the telephone dis-

play can also be configured.

Required: The extension has permission to use this fea-

ture.

Press to access the Service menu.

Select and confirm.

qmhef Enter the code to select a country.

pEnter the country code (8 digits).

The code is stored and the system is restarted.

MORE FEATURES ?

*9412=CTRYDEF

Country Code

Brazil 14463075

Chile 30259680

Portugal 37496521

Vietnam 48220818

Thailand 50692539

Ukraine 50889647

Mex ic o 519 11111

Pakistan 51951328

Greece 52632505

IM French 52633110

Venezuela 56589679

South Africa 58049590

Russia 64243015

Canada 67831496

Singapore 74857265

Peru 75051002

Miscellaneous functions

Step by step

Malaysia 76010255

IM English 85315585

Spain 96149549

China 98245912

China2 98245924

IM Spanish 98256348

India 98274553

Argentina 99195953

Philippines 99251479

Turkey 53951509

Latvia 23730903

Lithuania 54369901

Italy 70129594

Australia 99168546

United Kingdom 54721445

France 68141859

Korea199251480

Germany 45109382

Netherlands 49545821

Belgium 25279542

Austria 48376691

Czech Republic 98385917

[1] The numbering plan changes as follows:

a) Access to the group of external lines (Æpage 19) is done with

digit "9" instead of "0";

b) Calling an operator terminal (Æpage 35) is done with digit "0" in-

stead of "9";

c) group call pickup (Æpage 59) is done with sequence "*0" in-

stead of "*57";

d) Recovery of a parked call (Æpage 55) is done with sequence

"*57" instead of "*0";

Country Code

Step by step

Miscellaneous functions

Relay1

The relay on the HiPath 1120 music module is used to

control all peripheral equipment, such as the door open-

er, etc.

Press to access the Service menu.

Select and confirm.

qmd or rmd Enter the code to enable or deactivate the relay.

If a Fax/DID feature was configured...

The relay can be controlled by a remote MF telephone

Required: The remote telephone must have a conversa-

tion in progress with the system’s programming exten-

sion.

Press to access the Service menu.

Select and confirm.

qmd or rmd Enter the code to enable or deactivate the relay.

pEnter the system password at the remote telephone

(the default is: 31994).

Relay status check

This feature allows you to check if the relay is ON or

OFF.

Required: System telephone with a display.

Press to access the Service menu.

Select and confirm.

[1] Enable (contacts closed) or Deactivate (contacts open) the relay im-

mediately or after a specified time (see Relay and Sensors in Pro-

gramming manual, HiPath 1120).

*90=RELAY ON?

*90=RELAY OFF?

*90=RELAY ON?

*90=RELAY OFF?

MORE FEATURES ?

Miscellaneous functions

Step by step

qmheh Enter the code for checking the status of the relay.

Activating/Disabling a general alarm

If the support technician configured the alarm feature

for your extension, it will ring whenever there is an

alarm condition on the HiPath 1100.

Answer the call to acknowledge that the alarm was de-

tected. If the alarm call is not acknowledged, a new at-

tempt at a call will be made (as programmed) and the

extension will ring again.

Required: The display shows "CALL: RLA CHK..."and

your telephone will ring three times (three short beeps)

at 4-second intervals.

n or Lift the handset or press the SPEAKER key.

t or Replace the handset or press the SPEAKER key

*9414=RLA CHK

Step by step

Miscellaneous functions

Disabling a general alarm

If an alarm system has been activated, in addition to the

alarm signal, it can be deactivated.

rmheh Enter the code to deactivate a general alarm.

pEnter the access code (default is 31994).

Alarm clock

The alarm clock allows you to program an extension to

send the user a reminder at a specific time, at fixed

time intervals or cyclically.

To use this feature you must specify and store the time

when the reminders alerts should be sent. Time alerts

can be set for:

• Daily reminders

• Daily except weekends

• A reminder after a specified period of time

• A reminder for a specific date

Scheduling Time Reminders

Press to access the Service menu.

Select and confirm.

qhj Enter the code to set the alarm clock.

Select and press to confirm the type of scheduled time

reminder you want.

e or f or g or hEnter an option.

*46=ALARM ON?

1= DAILY?

2=NOT WEEKEND

3=AFT TIMEOUT

4=SPEC DAY

Miscellaneous functions

Step by step

For type 4 timed reminder

only pEnter the day, month, hour, minutes (e.g., 05080830 for

August 5, 8:30 a.m..

Confirm.

or If you make a mistake:

Select and confirm. All digits that were entered are de-

leted and the display returns to the Time Reminder op-

tions.

pEnter the hour in a 4-digit format. For example, 0905 for

9:05 a.m. or 1430 for 2:30 p.m.

Confirm.

or If you make a mistake:

Select and confirm. All digits that were entered are de-

leted and the display returns to the Time Reminder op-

tions.

Deleting/Checking a Scheduled Time Re-

minder

Press to access the Service menu.

Select and confirm.

rhj Enter the code to delete a timed reminder.

Confirm.

Select and confirm.

Scheduled Time Reminder Call

Required: A time reminder was scheduled.

The telephone rings. The scheduled time is displayed.

n t or Lift the handset or press the SPEAKER key.

SAVE?

PREVIOUS?

SAVE?

PREVIOUS?

#46=ALARM OFF?

DELETE?

END?

TIMED REMIND

Step by step

Miscellaneous functions

Alarm clock/Announcement

association

The alarm clock/announcement association allows you

to associate an announcement to the scheduled time

reminder feature. The second announcement of the

voice mail will be used to be played at the answering of

a timer reminder call.

nLift the handset.

qfjd Enter the code.

pEnter the extension number for which the announce-

ment has to be associated (e.g., 11/101).

wWait for a confirmation tone.

tReplace the handset.

COS (Class of Service) changeover1

The COS changeover feature authorizes the user to use

a different system extension temporarily to make calls

as if he was at his own extension but with a lower class

of service.

Press to access the Service menu.

Select and confirm.

qidl Enter the code for COS changeover.

pEnter the extension number for which you have autho-

rization (e.g., 11/101).

pEnter the 4-digit password for the electronic lock (de-

fault is 0000).

pEnter the code to access an external line.

[1] COS changeover must be activated in order for an extension to use

another extension (see Main Configurations - COS changeover in

the Programming manual).

MORE FEATURES ?

*508=WLKNG COS?

Miscellaneous functions

Step by step

wWait for a dial tone.

pEnter the external number you want to call.

w sWait for the call to be answered. Start conversation.

tOnce the handset is on-hook, the extension can use its

regular class of service.

Data protection1

The data protection feature prevents audio signals gen-

erated by the system from affecting data equipment

connected to the extension, such as faxes, modems, In-

ternet connections or answering machines.

Press to access the Service menu.

Select and confirm.

qhmd Enter the code to enable data protection.

rhmd Enter the code to deactivate data protection.

[1] Data protection cannot be activated if the extension is configured

as an overflow extension or as an attendant console.

If the extension is an MSN attendant console and enables this fea-

ture, external calls will be forwarded to an overflow extension.

*490=CW TRM ON?

#490=CW TRM OFF?

Step by step

Miscellaneous functions

Call waiting signaling tone

With this feature you can block/allow a second call to

automatically send a signal (call waiting) when a conver-

sation is in progress.

Required: The extension being called is busy.

Press to access the Service menu.

Select and confirm.

rlk or qlk Enter the code to enable or deactivate the call waiting

signal.

MORE FEATURES ?

#87=WAIT ON?

*87=WAIT OFF?

Miscellaneous functions

Step by step

Disabling a feature

The feature deactivation function allows an extension to

deactivate the following features simultaneously:

• Call forwarding (conditional and immediate uncondi-

tional)

• Headphone

• Do not disturb

• Data protection

• Alarm clock

• Callback

• Urgent Call

• Handsfree answerback

Press to access the Service menu.

Select and confirm.

rd Enter the code to enable the features.

Room Monitor1

The Room Monitor feature uses a telephone handset as

a microphone to capture audio signals in a room.

To e n a b l e

Press to access the Service menu.

Select and confirm.

qll Enter the code to enable the Room Monitor feature.

n or Lift the handset and position it facing the object to be

monitored. Or press the SPEAKER key.

To d e a c t i va t e

t or Replace the handset or press the SPEAKER key

#0=RESET SRVC?

[1] When the Fax/DID module is installed, you can monitor an environ-

ment even from an external telephone. After the answering mes-

sage completes, enter the extension number assigned to the

feature, then enter the extension password (same as the electron-

ic lock).

This cannot be activated for an overflow extension or members of

a Hunt group.

*88=BABYPHONE?

Step by step

Miscellaneous functions

Room Monitor

... From an Extension

pEnter the extension number for the room you want to

monitor (e.g., 11/101).

w sWait. The user calls the extension assigned to the fea-

ture to hear the audio signals present.

... From an external telephone

Required: The telephone must be a DTMF telephone or

you must be able to switch it to DTMF. The telephone is

not connected to the system.

pConnect to the HiPath 1100. Enter the DISA-MSN num-

ber (ask your support technician).

pWait for a continuous tone (if necessary, switch to DT-

MF) then enter your internal number and the lock’s

password.

pEnter the number for the extension to be monitored.

w sWait. The user calls the extension assigned to the fea-

ture to hear the audio signals present.

Night service1

The night service feature enables DIDs on the night ta-

ble. It can be activated or deactivated at any system ex-

tension.

When night service is ON - for example, at lunch time

or after business hours-- all external calls are forwarded

to a specified internal extension (night destination). The

category of the extension may or may not be changed.

The night service extension and the required password

for activation/deactivation are specified by the system’s

support technician.

[1]Extensions are configured during system programming (see Pro-

gramming an extension - night service in the Programming manual).

If night service is ON, a distinctive tone will be heard when you

lift the handset.

An extension’s category may be changed.

Miscellaneous functions

Step by step

The support technician may also specify a time for auto-

matically enabling/deenabling night service. Automatic

night service does not function when Manual control is

on.

Select and confirm.

qhh or rhh Enter the code to enable or deactivate night service.

Press the "NIGHT SERVICE" key.

pEnter your 5-digit password (the default is: 31994).

Call forwarding when there is no answer on a

digital line

In some circumstances incoming calls over a digital line

are forwarded to an Overflow extension after a speci-

fied timeout.

1. When no MSN number is assigned to an extension

number.

2. When an MSN number is assigned to an extension

number. The MSN number incoming call rings at the

extension assigned to it. If the extension that re-

ceived the forwarded call does not answer after a

specified timeout (default of 30 seconds), the call is

rerouted to the Overflow extension;

"Call forward no answer With Timeout" is set using

the code 30.

3. When an MSN number is assigned

to an extension number. The extension assigned is

configured for a second attendant using the code

"*14". The MSN number incoming call rings at the

extension assigned to it. If a call is not answered af-

ter a specified timeout (default of 30 seconds), the

system again reroutes the call to an extension con-

figured as second attendant. If the call is still not an-

NT ANS ON

NT ANS OFF

NIGHT SERVICE

Step by step

Miscellaneous functions

swered after the specified timeout (default is 30

seconds), the call is rerouted to the Overflow exten-

sion.

4. When an MSN number is assigned

to an extension number. The extension assigned is

forwarded to another extension. The incoming MSN

call will ring at the call forwarding extension destina-

tion. If the extension that received the forwarded

call does not answer after a specified timeout (de-

fault of 30 seconds), the call is rerouted to the Over-

flow extension.

5. When an MSN number is assigned

to an extension number. The extension assigned is

not able to receive a call forwarding signal. For ex-

ample, it may be configured for data protection.

Entrance telephone - door opener1

This feature lets the system allow certain pre-pro-

grammed extensions to order a door to open using an

entrance telephone device equipped with door opening

control.

Required: The entrance telephone extension has per-

mission to open the door.

A call is received from the entrance telephone

n or Lift the handset or press the SPEAKER key and identify

the person who wants to enter.

Press the "OPEN DOOR" key once to answer.

Press to confirm.

Press to access the Service menu.

Select and confirm.

qje Enter the code to open the door.

[1] Extensions authorized to open doors are configured during system

programming (see entrance telephone in the Programming manu-

al).

An urgent call warning tone is played when the extension config-

ured to answer the entrance telephone is busy.

OPEN DOOR

Open Door?

*61=OPEN DOOR?

Miscellaneous functions

Step by step

Press the "OPEN DOOR" key a second time to open.

The extension is in sleep mode and calls the en-

trance telephone

In this case the entrance telephone will receive a call

signal.

n or Lift the handset or press the SPEAKER key and identify

the person who wants to enter.

Press the "OPEN DOOR" key once to call.

Press to access the Service menu.

Select and confirm.

qje Enter the code to open the door.

note For the two options above, if the system has more than

one entrance telephone installed and the extension had

permission to open the door, the system will request

the extension number of the entrance telephone.

Asks you which entrance telephone you wish to open

the door.

pEnter the entrance telephone extension (for example:

12/102).

Press the "OPEN DOOR" key a second time to open.

Activating system programming

The system programming mode allows extension 11 on

the HiPath1120/1150 and extension 101 on the HiPath

1190 to access the programming codes and change sys-

tem features.

Press to access the Service menu.

Select and confirm.

OPEN DOOR

*61=OPEN DOOR?

ENTR. PHON. EXTENSION?

OPEN DOOR

MORE FEATURES ?

*95=SYSADMIN ?

Step by step

Miscellaneous functions

100

qmi Enter the programming code.

pEnter your 5-digit password (the default is: 31994).

pEnter the codes and their complements according to

Programming manual.

Remote configuration1

The remote configuration feature allows remote config-

uration of the HiPath 1100.

Using an MF Telephone

Required: The programming extension must have a con-

versation in progress with the remote programmer.

Press to access the Service menu.

Select and confirm.

qmme With a conversation in progress enter the programming

extension code to transfer control of the HiPath 1100 to

the remote programmer.

pwThe remote programmer must now enter the system’s

password on an MF telephone (the default is 31994)

and wait for a confirmation tone.

pwTo set the required configuration, proceed as if the re-

mote telephone were locally connected to the system.

If there is a DID installed

If the system is equipped with a Fax/DID module pro-

grammed as an external line DID.

qmi wEnter the code using a remote MF telephone after the

call is answered.

[1] If the system’s serial port is connected to a modem with access to

a telephony network, and the remote PC has a modem installed,

remote configuration can be carried out using the HiPath 1100 Sys-

tem Manager application. Ask your support technician how to do

this.

MORE FEATURES ?

*991=REM. ADM?

Miscellaneous functions

101

Step by step

pwThe remote programmer must now enter the system’s

password on an MF telephone (the default is 31994)

and wait for a confirmation tone.

pwTo set the required configuration, proceed as if the re-

mote telephone were locally connected to the system.

Using the HiPath 1100 System Manager

application1

Required:

• Analog line: The system’s serial port and the remote

PC must be connected to a modem with access to

the telephone network.

• Digital line: The S0 optional module must be con-

nected to an ISDN-type digital line, and the remote

PC must have an ISDN modem installed and con-

nected.

Press to access the Service menu.

Select and confirm.

qmmf Enter the code to enable remote configuration/upgrade

in the programming extension.

The system will be available for remote configuration via

the application for a specified time period.

If an external programmer does not carry out the

programming within a specified time period, the

remote configuration process times out.

[1] The system must be activated during a conversation by configuring

certain parameters (see General programming - remote configura-

tion in the Programming manual). For further information on how

to use the HiPath 1100 Manager application refer to the instruc-

tions in the Help file.

MORE FEATURES ?

*992=REMOTE ADMIN ON?

Step by step

Miscellaneous functions

102

Fax Received

If the system has a Fax/DID Module and a fax machine,

you can program a key to indicate when a fax was re-

ceived.

Required: Fax/DID Module installed and configured.

Confirm.

Press the "FAX RECD" key.

Associated group1

The associated group feature provides quick access to

extensions that must communicate continually. With

this feature many non-masters (Secretaries) can be as-

signed to one Executive telephone.

Required: The associated group feature must be config-

ured (see Programming an extension - associated

group, in the programming manual),

For example, by using "Programming the keys" on sys-

tem telephones, you can program "Direct communica-

tion call" (code *80) + destination extension (non-mas-

ter in the master, and master in the non-master) in the

master extension.

When the programmed key is activated, the extensions

enter conversation mode (the speaker at the extension

called is activated). If the master extension initiates the

call, it is able to talk and listen. If a non-master extension

initiates the call, however, it can only listen since Mute

mode is activated at the master extension. To prevent

automatically activating Mute mode, you must enable

"Handsfree answerback" (*96) for the master extension.

Call charge consultation2

If call charges for calls made have been established, the

system will have the ability to show the totals for the

calls on the displays of system telephones.

FAX RECD?

FAX RECD

[1] There are 8 groups available with 16 extensions for each group. An

associated group is assigned to each master telephone. A non-

master extension can be associated to several groups at the same

time.

[2] Call Charge ticketing must be programmed in the system (see

General programming - Call Charge in the Programming manual).

Miscellaneous functions

103

Step by step

For the current call:

The call charge is shown on the display at the end of the

call (Standard)

If you would like to see the charges while the calls are

in progress, ask your system’s support technician to re-

quest activation of the AOCD (Advice of Charge During

the Call) facility from your local Carrier.

Depending on the Carrier, toll-free calls will also be

shown. Before or during a call the display will read

"FREE OF CHARGE".

When a call is transferred the call charge is assigned to

the extension that received the transfer.

For all calls that were made and have a remaining

balance:

First, the total charges are displayed (total for all calls

made). After five seconds the remaining balance is dis-

played, if the support technician has configured a Call

Charge limit.

Press to access the Service menu.

Select and confirm.

qji Enter the code to enable call charge consultation.

Programming the keys1

The key programming feature allows an extension to as-

sign functions to a system telephone’s programmable

keys.

Procedure for programming the keys

Press to access the Service menu.

Select and confirm.

qme Enter the programming code a key.

*65=SHO CHRGS ?

[1] For system telephones without a display, only the "Store key num-

ber" can be programmed. Other functions can only be programmed

using the HiPath 1100 System Manager.

*91=PRG. KEY?

Step by step

Miscellaneous functions

104

Select a programmable key. If the key is already pro-

grammed for another function, this information will be

displayed.

Confirm.

All programmable features are shown. Select a feature

and press to confirm. For example, "CONFERENCE".

Optional

Select and confirm.

Some features (for example, CALL FORWARD or

NIGHT ANSWER) may be saved when incomplete. That

is, subsequently, after pressing a key to enable a fea-

ture, it may be necessary to complete the entry.

Confirm.

or If you make a mistake:

Select and confirm. All digits that were entered will be

deleted.

Press to exit.

Select and confirm.

Features for programmable keys

Programmable keys can be set to enable the following

features:

CHANGE KEY?

CONFERENCE ?

SAVE INCOMP ?

SAVE?

PREVIOUS?

EXIT?

ANOTHER KEY?

The feature can now be activated by pressing the

key. For features that can be activated or deacti-

vated, such as "DO NOT DISTURB", simply press

the appropriate key once to enable it and then

again to deactivate it.

Feature Function

Phonebook/Speed Dialing Æpage 21

UCD agent in service out of ser-

vice

Æpage 80

Answering a call on hold Æpage 58

Handsfree answerback Æpage 37

Miscellaneous functions

105

Step by step

Using a temporary MSN to make a

call

Æpage 43

Electronic lock Æpage 83

Pickup - Group Æpage 60

Pickup - Individual Æpage 59

Account code Æpage 55

Urgent call/Recall when busy Æpage 34

Direct communication call Æpage 36

Conference Æpage 47

Consultation Æpage 44

Call charge consultation Æpage 102

Alarm clock Æpage 90

Call forwarding - When there is no

answer

Æpage 61

Call forwarding on a Digital Line Æpage 114

End a conference Æpage 51

Parking Æpage 52

Fax Received Æpage 102

Headphone Æpage 110

Group of external lines Æpage 19

Anonymous Caller ID (Trace) Æpage 116

Message Waiting Indicator (MWI) Æpage 67

Override Æpage 33

LCR Bypass Æpage 38

Caller Lists Æpage 26

Hunt group (HG) and Call group

(CG) Login and Logout

Æpage 75

UCD group login/logout Æpage 78

Show queue size to UCD agent Æpage 81

Storing a phone number in a pro-

grammable key

Æpage 111

Feature Function

Step by step

Miscellaneous functions

106

Programming a procedure key

You can store numbers and functions that include more

than one action, that is, you can assign multiple com-

mands to a single telephone key.

Thus it is possible, for instance, to store a Account code

function with all its required data (account code + exter-

nal number) to a single key.

You can also store number that require additional data.

Press to access the Service menu.

Select and confirm.

System error messages Æpage 119

Room Monitor Æpage 95

Silent monitoring Æpage 33

Do not disturb Æpage 65

Seizure of a specific Line Æpage 21

Entrance telephone - door opener Æpage 98

Toggle Æpage 46

Phonebook Search Æpage 25

Suffix dialing Æpage 54

Programming a procedure key Æpage 106

Data protection Æpage 93

Recall Æpage 31

Retrieving a call on hold Æpage 55

CLIR Æpage 116

Night service Æpage 96

Busy signal when extension is

busy

Æpage 85

End Key Æpage 109

Virtual keypad Æpage 110

Tra nsfer Æpage 45

View timeout Æpage 41

Feature Function

*91=PRG. KEY?

Miscellaneous functions

107

Step by step

qme Enter the programming code a key.

Select a programmable key. If the key is already pro-

grammed for another function, this information will be

displayed.

Confirm.

Select and confirm.

pEnter the procedure, for example: "*60231#"

• *60 = account code

• 231# = account code

Confirm.

or If you make a mistake:

Select and confirm. All digits that were entered will be

deleted.

Press to exit.

Select and confirm.

Printing key labels

This feature allows you to print labels for programmable

keys according to the functions for which they are con-

figured, including Operator Terminal functions.

CHANGE KEY?

PROCEDURE KEY ?

SAVE?

PREVIOUS?

EXIT?

ANOTHER KEY?

The number sequence assigned to the key is

called when the key is pressed.

For procedures with features that can be activat-

ed/deactivated, press the key to enable and

press it again to deactivate the feature.

The Procedure key can also be activated during a

call. The numbers are stored in the memory and

automatically sent as MF signals.

In addition, interdigit pauses can be set into the

dialing procedure.

Step by step

Miscellaneous functions

108

This service is available on HiPath 1100 Manager (Ad-

vanced Configuration -> Programming the keys -> Print-

ing key labels). It opens a Microsoft Word document

with a label template. Users can configure labels and

specify key names, font colors, font size, number of

copies to be printed, etc.

The document is created in Microsoft Word 97

format, therefore, earlier versions of Word may

not be able to open the file.

Miscellaneous functions

109

Step by step

End Key

If this key is pressed when the extension is receiving an

incoming call, the call will be disconnected. When using

a headphone, this key acts as the hook.

Press to access the Service menu.

Select and confirm.

qme Enter the programming code a key.

Select a programmable key. If the key is already pro-

grammed for another function, this information will be

displayed.

Confirm.

Select and confirm.

Confirm.

or If you make a mistake:

Select and confirm. All digits that were entered will be

deleted.

Press to exit.

Deleting key assignment

Press to access the Service menu.

Select and confirm.

qme Enter the programming code a key.

Select a programmable key. If the key is already pro-

grammed for another function, this information will be

displayed.

Confirm.

Press to exit.

*91=PRG. KEY?

CHANGE KEY?

RELEASE CALL?

SAVE?

PREVIOUS?

EXIT?

*91=PRG. KEY?

DELETE KEY?

EXIT?

Step by step

Miscellaneous functions

110

Features for programmable keys

only on the HiPath 1100 Manager

Programmable keys can be set to enable the following

features HiPath 1100 Manager:

Virtual keypad

With the "virtual" keypad an increased number of pro-

grammable keys becomes available. The same key is

used to indicate the status of two different features. For

example, on the main keypad it indicates when Night

service is activated, and on the virtual keypad it enables

the Room Monitor feature.

To program a "virtual" keypad you must first press the

"Virtual keypad" key then proceed by programming the

key (*91)

This key will indicate which keypad is in activated mode.

Indicates that the "virtual" keypad is activated.

Indicates that the "main" keypad is activated.

Headphone1

A device to enable the use of a headphone can be in-

stalled on system telephones to provide the user more

comfort and freedom of movement.

Required: A headphone must be installed.

Press to access the Service menu.

Select and confirm.

Feature Function

Music on hold Æpage 84

Call waiting signaling tone Æpage 94

VIRTUAL KEYPAD

[1] When the headphone is activated, the regular handset is deactivat-

ed and the End key becomes a Hook Flash key. To get off-hook the

user must select a menu option when answering incoming calls.

MORE FEATURES ?

*492=HST ON

#492=HST OFF

Miscellaneous functions

111

Step by step

qhmf Enter the code to enable the headphone.

rhmf Enter the code to deactivate the headphone.

Storing a phone number in a program-

mable key

Programmable keys can also be used to store numbers

that are used most often.

System telephone with a display.

Press to access the Service menu.

Select and confirm.

qme Enter the programming code a key.

Select a programmable key. If the key is already pro-

grammed for another function, this information will be

displayed.

Confirm.

Select and confirm.

pEnter the extension number (e.g: 11/101), external num-

ber, Call group (CG) (for example: 770) or Hunt group

(HG) (for example: 780).

Confirm.

or If you make a mistake:

Select and confirm. All digits that were entered will be

deleted.

Press to exit.

System telephone without a display.

qme Enter the programming code a key.

*91=PRG. KEY?

CHANGE KEY?

REPDIAL KEY?

SAVE?

PREVIOUS?

EXIT?

Step by step

Miscellaneous functions

112

Select a programmable key. If the key is already as-

signed, the programmed function will be overwritten.

pEnter the extension number (e.g. 11/101), external num-

ber, Call group (CG) (for example: 770) or Hunt group

(HG) (for example: 780).

Date and time settings

If authorized, you can set the HiPath 1100 date and

time. The date and time can be shown on your system

telephone display.

Press to access the Service menu.

Select and confirm.

pEnter the date (day, month and year) in a 6-digit format.

For example, 110903 for November 9, 2003.

Confirm.

or If you make a mistake:

Select and confirm. All digits that were entered will be

deleted.

pEnter the time (hour and minutes) in a 4-digit format. For

example, 0905 for 9:05 am. or 1430 for 2:30 p.m.

Confirm.

or If you make a mistake:

Select and confirm. All digits that were entered will be

deleted.

PABX Trace log

When an extension number is programmed, the

key will light up to indicate whether or not the ex-

tension is being used or called.

The extensions are not set up to seize a call that

is ringing in a Call group (CG) or Hunt group (HG)

MORE FEATURES ?

SET SYSTEM CLOCK

SAVE?

PREVIOUS?

SAVE?

PREVIOUS?

Miscellaneous functions

113

Step by step

PABX Trace is a tool used to monitor the events that

have occurred in the PABX during a certain period.

These events are defined while the system is being pro-

grammed using the programming code (code 246) or

using HiPath 1100 Manager.

This information can be downloaded using the HiPath

1100 Manager so that the support technician can check

the system.

Start/Stop PABX Trace log

The information will be saved in a volatile memory.

qekk Enter the code to enable the trace.

rekk Enter the code to deactivate the trace.

Activating/deactivating extended Trace log

The information will be saved in a non-volatile memory.

qekl Enter the code to enable the extended trace.

rekl Enter the code to deactivate the extended trace.

After switching off or updating data you do not

need to reconfigure the trace, although only the

configuration and the status will be saved. The

data will be lost when any of these events occur.

Step by step

Special functions for ISDN Lines

114

Special functions for ISDN Lines

Call forwarding on a Digital Line

The call forwarding on a digital line feature allows calls

to be rerouted to an external number. Depending on

whether this feature is programmed, the call parties

may see call the MSN/Attendant number of the switch

or the original numbers of the participants (see pro-

gramming manual - A31003-K1160-B804-*-, "no

DIV.LEG info" for ISDN line), consult the system’s sup-

port technician for further information.

Required: You may only see the numbers of the parties

if your telephone is equipped with this resource.

Select and confirm.

qjh Enter the code to enable call forwarding.

Enter the type of call forwarding wanted.

e or f or gEnter an option.

pEnter the external destination number (without external

code).

Confirm.

pWhen making a PMP call: Enter the MSN/DID number

assigned to the extension.

Confirm.

or If you make a mistake:

Select and confirm. All digits that were entered are de-

leted and the display returns to the call forwarding op-

tions.

TRK FW ON?

1=IMMEDIATE?

2=ON NO ANSWR?

3=ON BUSY?

SAVE?

PREVIOUS?

Special functions for ISDN Lines

115

Step by step

Disabling call forwarding

Select and confirm.

rjh Enter the code to deactivate call forwarding.

Enter the type of call forwarding wanted.

e or f or gEnter an option.

pEnter the call forwarding MSN.

Confirm.

or If you make a mistake:

Select and confirm. All digits that were entered are de-

leted and the display returns to the call forwarding op-

tions.

TRK FW OFF?

1=IMMEDIATE?

2=ON NO ANSWR?

3=ON BUSY?

SAVE?

PREVIOUS?

If Call forwarding is activated, the display will

show "MSN TO:" and a distinctive dial tone will

be heard when you lift the handset.

Step by step

Special functions for ISDN Lines

116

Anonymous Caller ID (Trace)1

Allows a local carrier to identify external and malicious

anonymous callers. The caller ID can be determined

during a call or up to 30 seconds after a call. However,

it is critical that the handset remains off the hook.

Required: An external call must be in progress.

Press to access the Service menu.

Select and confirm.

qlh Enter the code to deactivate the trace.

nKeep the handset off-hook.

CLIR

This features prevents your name or number from

showing on the display of an external caller (check avail-

ability with your local carrier).

Press to access the Service menu.

Select and confirm.

qlj or rlj Enter the code to enable extension number suppres-

sion.

[1] Information obtained using this feature is stored by the local carri-

er. Check if your local carrier offers this service.

*84=TRACE CALL?

MORE FEATURES ?

*86= CALL ID SUPP

#86=RST C ID?

Special functions for ISDN Lines

117

Step by step

Using features provided by a carrier on

ISDN Lines

In some countries you may access features offered by a

local carrier for ISDN lines (ask your system’s technical

support personnel for further information).

Press to access the Service menu.

Select and confirm.

qidg Enter the code to enable.

or There is an external call in progress.

Select and confirm.

pEnter the external code.

This is not necessary for external calls or when "Auto

Keypad" has been activated by your technical support

team.

pEnter the code to enable the appropriate ISDN feature.

wWait for a confirmation tone.

Example:

• To activate call forwarding on the public network:

*210* destination number #

• To deactivate call forwarding on the public network:

#21#

MORE FEATURES ?

*503=ISDN ON?

KEYPAD?

The local carrier will provide information on

which ISDN features can be activated by code in

your country (ask your system’s technical sup-

port personnel for further information).

Siemens is not responsible for any damage/

costs that may be caused by improper use or

handling).

Step by step

Practical guide

118

Practical guide

Care of the telephone

• To clean the telephone, use a slightly damp cloth or

an antistatic cloth. Never wipe the phone with a dry

cloth!

• If necessary, you may use a diluted mild detergent

(commercially available). After cleaning, thoroughly

remove the detergent using a cloth dampened with

water.

• Do not use alcohol-based detergents or any abra-

sive cleaning products.

Troubleshooting

There is no response when pressing a key:

Make sure the key is not blocked.

The telephone does not ring when receiving a call:

Make sure that the do not disturb feature is activated for

your extension (the display should show DO NOT DIS-

TURB ON). If the feature is activated, deactivate it

Æpage 65.

The telephone does not work when dialing an ex-

ternal number:

Make sure your telephone is not blocked (if it is, the dis-

play will show: "LOCK PHONE"). If the telephone is

locked, unlock it Æpage 83.

If there are any other problems when operating the

phone:

Contact your system’s support technician. If the prob-

lem is not solved, the support technician should call

Technical Support.

Practical guide

119

Step by step

System error messages

This function provides indication that an error occurred

in the system. The error is signaled on the keys and on

the displays of system telephones.

Required: System telephone with a display.

Select the key programmed for indicating system error

messages.

Navigate through the display to read the message and

confirm.

Responding to system error messages

Possible cause

: An error occurred with one of the features.

Possible action

: Navigate through the display to identify the error.

Possible cause

: Error identified.

Possible action

: Acknowledge the error and correct the problem.

Possible cause

: Dialed number is not authorized

Possible action

: Check dialed number.

Possible cause:

System memory is full.

Possible action:

Programming code 166 (See programming manual -

A31003-K1160-B804-*-*).

ERROR MESSAGE

SYS ERR MSG

PRESS TO CONFIRM

NOT AUTHORIZED

KEY MEMORY FULL

Step by step

Practical guide

120

Display Messages

This feature shows information on the telephone dis-

play about actions performed by the user.

Responding to display messages:

Possible cause

: This message confirms that an error has occurred.

Possible cause

: Memory space available for tickets is full. Tickets will

be overwritten.

Possible cause

: DISA password entered incorrectly at least three

times.

Possible action

: Enter the correct password.

Possible cause

: programming mode password entered incorrectly at

least three times.

Possible action

: Enter the correct password.

Possible cause:

System clock reference was changed.

Possible cause

: An error occurred during the remote update of the

software.

Possible action

: Try again.

Possible cause

: A network power outage has occurred.

ERROR ACK

CDR BUFFER FULL

FRAUD DTCT DISA

FRAUD DTCT ADMN

SYS CLOCK RESET

SW UPDATE FAIL

POWER DOWN

121

Index

Account code .............................................. 55

ACS ............................................................... 39

Activating/deactivating a general alarm .. 90

Alarm clock .................................................. 90

deleting/checking a scheduled time re-

minder

scheduled ................................................ 91

scheduling a time reminder .................. 90

timed reminder call ................................ 91

Answering calls .......................................... 57

answering a call on hold ....................... 58

Assistance with troubleshooting

Problems ..................................................... 13

Associated group ..................................... 102

Basic Use Telephone ................................ 12

Call charge consultation for system tele-

phones ....................................................... 102

Call forwarding

call forwarding on an ISDN line ......... 114

conditional ............................................... 63

deactivation ............................................. 64

external .................................................... 61

for Fax/DID .............................................. 62

internal ..................................................... 60

no answer ................................................ 61

Call forwarding on an ISDN line ............. 114

Call tracing ................................................. 116

Call waiting signaling tone ........................ 94

Caller lists .................................................... 26

Calling an attendant console .................... 35

CG groups ................................................... 74

Checking relay status ................................ 88

Collect call barring ...................................... 81

Conference .................................................. 47

Configuration of Date and time ............. 112

Consultation ................................................ 44

COS (class of service) changeover ......... 92

Data protection ........................................... 93

Direct communication calls ...................... 36

Direct message to speakerphone

speakerphone auto-answering ............. 37

DISA ............................................................. 42

Disabling a feature ..................................... 95

Display indications ..................................... 10

Display messages .................................... 120

Do not disturb ............................................. 65

Electronic lock ............................................. 83

Ending a call ................................................ 20

Entrance telephone - door opener .......... 98

Entry voice mail EVM ................................ 70

message/greeting .................................. 71

EVM .............................................................. 70

EVM Entry voice mail

mailbox ..................................................... 70

External Flash on external line External .54

Fax received .............................................. 102

Functions for ISDN lines ......................... 114

call forwarding ...................................... 114

carrier features for ISDN lines ............ 117

malicious caller ID (call tracing) .......... 116

restriction for sending MSN ............... 116

Functions for making calls

using a specific line ................................ 21

Functions used during calls ...................... 44

account code ........................................... 55

conference .............................................. 47

consultation ............................................. 44

flash on external line .............................. 54

general parking ....................................... 53

parking ...................................................... 52

recovering a call placed on hold ........... 55

suffix dialing ............................................ 54

toggle ....................................................... 46

transfer ..................................................... 45

Functions used for making calls .............. 17

calling an attendant console ................. 35

direct communication calls ................... 36

DISA .......................................................... 42

122

Index

do not disturb ......................................... 65

groups ...................................................... 74

hotline ...................................................... 35

LCR ........................................................... 37

making calls ............................................. 17

caller lists ................................................. 26

MSN calling ............................................. 43

override .................................................... 33

reserving a line ....................................... 29

silent monitoring .................................... 33

speaker .................................................... 20

speed dialing ..................................... 21, 25

switching to handset ............................. 20

switching to speakerphone .................. 20

timer for outgoing external calls .......... 40

urgent call/recall when busy ................ 34

warmline .................................................. 35

Functions used for receiving calls

call forwarding ........................................ 60

collect call barring .................................. 81

message waiting indicator .................... 67

overflow extension ................................ 82

pickup ....................................................... 59

second attendant ................................... 74

voice mail ................................................. 65

Functions used when making calls

ACS ........................................................... 39

ending a call ............................................ 20

LCR Bypass ............................................. 38

recall ......................................................... 31

timeout for external calls ...................... 40

Functions used when receiving calls ..... 57

answering calls ....................................... 57

General parking .......................................... 53

Groups

available/unavailable agent for UCD

group ........................................................ 79

CG groups ............................................... 74

hunt group (HG) ...................................... 75

hunt group (HG) and call group login and

logout ....................................................... 75

show queue size to UCD agent ........... 81

UCD agent in Service/

out of service .......................................... 80

UCD group login/logout ......................... 78

UCD subscriber groups ......................... 77

Headphone ................................................ 110

Hotline. ......................................................... 35

Hunt group .................................................. 75

Hunt group and call group (CG) login and lo-

gout .............................................................. 75

LCR ............................................................... 37

LCR Bypass ................................................. 38

Mailbox ........................................................ 70

configure .................................................. 71

consulting ................................................ 72

enabling .................................................... 72

Making calls ................................................ 17

considerations ......................................... 17

ending a call ............................................ 20

using a group of external lines ............. 19

using automatic seizure of an activated

external line ............................................. 19

using the handset .................................. 18

using the speakerphone ....................... 18

with the handset on the hook .............. 18

Message Waiting Indicator ...................... 67

Miscellaneous functions ........................... 83

alarm clock .............................................. 90

associated group .................................. 102

busy signal when extension is busy ... 85

call waiting signaling tone ..................... 94

changing the password for the electronic

lock ........................................................... 83

configuration of Date and time .......... 112

COS changeover .................................... 92

data protection ........................................ 93

deactivating a feature ............................ 95

deactivating a general alarm ................. 89

123

Index

electronic lock ......................................... 83

entrance telephone - door opener ....... 98

fax received ........................................... 102

language/country settings .................... 86

music on hold ......................................... 84

night service ............................................ 96

PABX trace ............................................ 112

PABX trace log ...................................... 112

programming the keys ........................ 103

relay .......................................................... 88

remote configuration ........................... 100

room monitor (babyphone) ................... 95

storing a number in the key ............... 111

system programming mode ................. 99

Night service ............................................... 96

Numbering Plan .......................................... 14

Overflow Extension ................................... 82

Override ....................................................... 33

PABX Trace ............................................... 112

PABX Trace log ......................................... 112

Parking ......................................................... 52

Pickup .......................................................... 59

group ........................................................ 59

individual .................................................. 60

Practical guide .......................................... 118

Programming the keys ............................ 103

end key .................................................. 109

only on the HiPath 1100 Manager .... 110

printing key labels ................................ 107

procedure for programming

the keys ................................................. 103

programming features for keys ......... 104

Recall ............................................................ 31

Relay ............................................................. 88

checking relay status ............................. 88

Remote configuration .............................. 100

Reserving a line .......................................... 29

for Internet access ................................. 30

Retrieving a call on hold ............................ 55

Room monitor (babyphone) ..................... 95

room monitor .......................................... 96

Second attendant ....................................... 74

Silent monitoring ........................................ 33

Speaker ........................................................ 20

Speed dialing ........................................ 21, 25

individual speed dialing ......................... 21

programming individual speed dialing 22

system speed dialing ............................. 21

using speed dialing ................................ 22

Storing a number in the key ................... 111

Suffix dialing ................................................ 54

Switching to handset ................................. 20

Switching to speakerphone ...................... 20

System error messages .......................... 119

System programming mode .................... 99

System signaling tones ............................. 15

System support technician ....................... 13

System telephone functions

call charge consultation ....................... 102

display messages ................................. 120

headphone ............................................. 110

system error messages ...................... 119

virtual keypad ........................................ 110

Timeout for external calls ......................... 40

view timeout ........................................... 41

Toggle .......................................................... 46

Transfer ........................................................ 45

124

Index

Urgent call/recall when busy .................... 34

Using a specific line ................................... 21

Using a temporary MSN to make a call .43

Virtual keypad ........................................... 110

Voice mail .................................................... 65

accessing a mailbox ............................... 69

forwarding ............................................... 70

leaving a message ................................. 70

Voice mail Message Waiting Indicator ... 67

Warmline ..................................................... 35

Feature codes

125

Feature codes

Symbols

Numbering plan

Symbols Explanation

ll, q, p ... Enter numbers, keys, password, internal or external numbers, etc.

wSignaling with a short beep

n / tLift/replace the handset

sStart conversation

dPress the Flash/Fil key.

Feature Key/ Service menu

Programmable key is ON

Programmable key deleted

Blinking Programmable Key

and Navigation keys

Description HiPath 1120 HiPath 1150 HiPath 1190

External line 801 to 808 801 to 832 801 to 845

Extension, including S011 t o 30 11 to 60

610 to 645

101 to 240

Groups of external lines 0 , 890 to 899

Call groups (CG) 770 to 779

Hunt groups (HG) 780 to 789

UCD subscriber groups 790 to 799

Carrier 9

EVM - Default internal number 790

Consultation

2nd Call

Feature codes

126

Features

Features can be selected as follows:

1. Using the Navigation keys in the Main Menu

2. Using the Feature key then browsing the feature option list

3. Using the Feature key and its associated Feature Code;

4. Programmable key;

5. Using a feature code;

System telephone functions

EVM - Message ports 7491 and 7492

EVM - Virtual ports 744 to 747

Fax/DID - Virtual message ports 740 to 743

USB/CAPI line 10 100

Substitution for * and # 75 and 76 (accordingly)

Feature Code

Accessing a mailbox Key programmed as MWI

Call charge consultation qji

Call forwarding p

Call forwarding

Deactivation

Parking d to m slot

Parking

Resuming a call

d to m slot

Flash on analog trunk d

Headphone

Activation qhmf

Headphone

Deactivation rhmf

Caller List rlf p list and

Description HiPath 1120 HiPath 1150 HiPath 1190

Mailbox

Call forwarding

Parking

Feature codes

127

Seizure of an external line

Programming a feature for a

key qme

feature to be programmed and

Redial

Speaker Activate/deactivate speakerphone

Activate/deactivate speaker

s g

Virtual keypad = Virtual keypad is activated

0= Main keypad is activated

Checking Relay Status qmheh

Feature Code

External call dp

External call using a group of

external lines lmd.lmm p external line

Seizure of a Specific Exter-

nal Line lde.lhi p external line

Internet access

Activation qhmg p external line

Internet access

Deactivation rhmg p external line

External line reservation

Busy

1)Wait for wtPhone rings n

p external s

2) qil tPhone rings n

p external s

Feature Code

select key

Redialing

Feature codes

128

Functions used for making calls

Feature Code

system speed dialing qk+ddd ... fhm

Individual speed dialing qk+qd.qh

Individual speed dialing

Programming

qmf + qd.qh

p number wait for w

Handsfree answerback

Activation qmj wait for w

Handsfree answerback

Deactivation rmj wait for w

Direct communication call qld p extension with system telephone

wait for ws record message

Internal call p extension

Calling a Call group (CG) kkd . kkm

Calling a Hunt group (HG) kld . klm

UCD subscriber group kmd . kmm

Urgent Call

(busy extension)

1) n p(busy) Wait for w s

2) n p(busy) qil s

Hotline

(if programmed) ns

Warmline

(If programmed) nWait for s

Override

busy extension pbusy extension qjf s

LCR Bypass qhi+pcarrier + number s

View timeout r ji

CHANGE?

SAVE?

Feature codes

129

Functions used during calls

Silent monitoring

(busy extension) qmhh p busy extension s

Recall

Activation

(Extension does not answer or

is busy)

1) p does not answer

qil w

Wait. The telephone rings n s

2º) Wait wt

Wait. The telephone rings n s

Recall

Deactivation ril

Carrier m

Using a Temporary MSN to

make a Call qhe p MSN position or MSN number

p external line p external number

Feature Code

Cost code qjd p cost code rp number

Conference s pnumber

sqg s

Consultation

(To end a consultation wait for

the call to be disconnected) s ps

Parking sqij+d.m

Recovering a parked call rij+d.m s

General Parking st

Recovering a parked exter-

nal call qjg+pline s

To gg l e

(Use after consultation, for

answering a second or an

urgent call) sqf s

CHANGE?

Consultation

Gen. Parking

Feature codes

130

Functions used when receiving calls

Suffix dialing s + p

Retrieving a call on hold qd (if busy or no answer)

Tr a n s f e r

(When an analog trunk pro-

grammed as “Type of answer-

ing signal ” or a digital line is

being used, you must wait for

an answer before transferring

the call. For transfers without

consultation, there is no need

to wait before answering)

Internal

sp extension t

External

p number ( s )

Feature Code

Accessing a Mailbox pVoice mail group w

Answering a call on hold

qii

sqf s

Group pickup qik

Individual pickup qim p extension

Call forwarding on an analog line:

Call forwarding to an exter-

nal number qee p external

Internal call forwarding qee p extension, voice mail group, Call

group or Fax/DID

Call forwarding

Deactivation ree

TRANSFER?

CALL WTNG?

CALL PCKP GRP?

Feature codes

131

Miscellaneous functions

Call forward no answer or

busy

Activation

qeh p extension, voice mail group, Call

group or external line

Call forward no answer or

busy

Deactivation reh

Do not disturb

Activation qmk

Do not disturb

Deactivation rmk

EVM:

Consultation at the exten-

sion being used kmd VM group p password

Consultation from another

extension kmd VM group p password p extension

Consultation from an exter-

nal extension

sp your external number+q

p ppassword p eextension

Feature Code

Entrance telephone

Door opener

qje

qje p extension

General alarm

Disabling rmheh p password

Electronic lock password

change

qmg p current password p new password

p confirm new password w

Electronic lock

Activation qjj p password w

Electronic lock

Deactivation rjj p password w

Feature codes

132

Busy Signal when extension

is busy

Activation qmhee

Busy Signal when extension

is busy

Deactivation rmhee

System programming mode

Activation qmi p password p codes

Disabling Features (call

forwarding, do not disturb,

headphone, data protection,

alarm clock, recall and speaker-

phone auto-answering)

Language/Country configu-

ration qmhef p country code:

Call group (CG) and Hunt

group (HG) Login qli p group (if the extension belongs to more

than one group)

Call group (CG) and Hunt

group (HG) Logout rli p group (if the extension belongs to more

than one group)

Room monitor

(Babyphone) qll

Music on hold

Activation qmhed music

Music on hold

Deactivation rmhed

Remote configuration

HiPath 1100 Manager qmmf

Feature codes

133

Remote configuration

using a standard MF telephone

1) Conversation in progress between the programming

extension and the remote programmer:

qmme wt

Remote programmer must provide:

ppassword p programming codes.

2) Remote Programmer dials to connect to the system

and is answered by a Fax/DID facility prompting for:

qmi p password p programming codes.

Data protection

Activation qhmd

Data protection

Deactivation rhmd

Relay

Activation

(For HiPath 1120 only) qmd

Relay

Deactivation

(For HiPath 1120 only) rmd

Night service

Activation qhh p password

Night service

To deactivate rhh p password

Call waiting tone

Activation n rlk w t

Call waiting tone

Deactivation nqlk w t

COS (Class of Service)

changeover qidl p extension p password

PABX Trace log

Starts qekk

PABX Trace log

Stops rekk

Feature codes

134

Alarm clock

UCD Subscriber group functions

Extended PABX Trace log

Activating qekl

Extended PABX Trace log

Disabling rekl

Feature Code

Alarm clock

Daily qhje p time (for example 1230)

Alarm clock

Daily, except weekends qhjf p time (for example 1230)

Alarm clock

After a specified time period qhjg p time (for example 1230)

Alarm clock

For a specified date and time qhjh p date/time (for example 24121830)

Alarm clock

Deactivating rhj

Feature Code

Agent available qhdf

Agent unavailable rhdf

UCD subscriber group kmd.kmm

Logging into a UCD

subscriber group qhde p group (if the extension belongs to

more than one group)

Logging out of a UCD

subscriber group rhde

UCD agent in service qhdg

UCD agent out of service rhdg

Feature codes

135

Satellite PABX

Functions for ISDN lines

Show queue size to UCD

agent qhdi

Feature Code

Flash on analog trunk qie

Operation as Satellite PABX lmd.lmm p number of the line

Feature Code

Immediate call forwarding

for MSN

Activation qhde p external wp MSN

Immediate call forwarding

for MSN

Deactivation rjhe w

Call forward no answer for

MSN

Activation qjhf p external wp MSN

Call forward no answer for

MSN

Deactivation rjhf w

Call forwarding for MSN

when the line is busy

Activation qjhf p external wp MSN

Call forwarding for MSN

when the line is busy

Deactivation rjhg w

Anonymous caller ID (Trace) qlh

Sending restriction for MSN

Activation qlj

Feature codes

136

Sending restriction for MSN

Deactivation rlj

Using features provided by a

carrier on ISDN Lines qidg external p ISDN code

Notes:

• For Korea the numbering plan changes as follows:

a) Access to the group of external lines is done with digit "9" instead of "0"

b) Calling an operator terminal is done with digit "0" instead of "9"

c) group call pickup is done with sequence "*0" instead of "*57"

d) Recovery of a parked call is done with sequence "*57" instead of "*0";

• Feature codes can be changed in the HiPath 1100 Manager. An expert should

be consulted in this case.

Communications GmbH & Co. KG

Hofmannstr. 51

80200 München

Deutschland

Siemens Enterprise

Communications GmbH & Co. KG

is a Trademark Licensee of Siemens AG

Reference No:

A31003-K1270-U102-4-7619

The information provided in this document

contains merely general descriptions or char-

acteristics of performance which in case of

actual use do not always apply as described

or which may change as a result of further

development of the products.

An obligation to provide the respective char-

acteristics shall only exist if expressly agreed

in the terms of contract. Availability and

technical specifications are subject to

change without notice. OpenScape,

OpenStage and HiPath are registered trade-

marks of Siemens Enterprise

Communications GmbH & Co. KG.

All other company, brand, product and ser-

vice names are trademarks or registered

trademarks of their respective holders.

Siemens Enterprise Communications

www.siemens.com/open

Communication for the open minded

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