Sierra Wireless ULC C888 USB Wireless Modem User Manual Compass USB Installation Guide

Sierra Wireless Inc. USB Wireless Modem Compass USB Installation Guide

Contents

Revised User Guide

2130961Rev 1.1BCompass™ Series HSPA USB Modem Installation Guide
PrefaceRev 1.1B Sep.08 3Important Notice Duetothenatureofwirelesscommunications,transmissionandreceptionofdatacanneverbeguaranteed.Datamaybedelayed,corrupted(i.e.,haveerrors)orbetotallylost.AlthoughsignificantdelaysorlossesofdataarerarewhenwirelessdevicessuchastheSierraWirelessmodemareusedinanormalmannerwithawell‐constructednetwork,theSierraWirelessmodemshouldnotbeusedinsituationswherefailuretotransmitorreceivedatacouldresultindamageofanykindtotheuseroranyotherparty,includingbutnotlimitedtopersonalinjury,death,orlossofproperty.SierraWirelessacceptsnoresponsibilityfordamagesofanykindresultingfromdelaysorerrorsindatatransmittedorreceivedusingtheSierraWirelessmodem,orforfailureoftheSierraWirelessmodemtotransmitorreceivesuchdata.Safety and Hazards DonotoperatetheSierraWirelessmodeminareaswhereblastingisinprogress,whereexplosiveatmospheresmaybepresent,nearmedicalequipment,nearlifesupportequipment,oranyequipmentwhichmaybesusceptibletoanyformofradiointerference.Insuchareas,theSierraWirelessmodemMUSTBEPOWEREDOFF.TheSierraWirelessmodemcantransmitsignalsthatcouldinterferewiththisequipment.DonotoperatetheSierraWirelessmodeminanyaircraft,whethertheaircraftisonthegroundorinflight.Inaircraft,theSierraWirelessmodemMUSTBEPOWEREDOFF.Whenoperating,theSierraWirelessmodemcantransmitsignalsthatcouldinterferewithvariousonboardsystems.Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open. Sierra Wireless modems may be used at this time.ThedriveroroperatorofanyvehicleshouldnotoperatetheSierraWirelessmodemwhileincontrolofavehicle.Doingsowilldetractfromthedriveroroperatorʹscontrolandoperationofthatvehicle.Insomestatesandprovinces,operatingsuchcommunicationsdeviceswhileincontrolofavehicleisanoffence.Limitation of LiabilityTheinformationinthismanualissubjecttochangewithoutnoticeanddoesnotrepresentacommitmentonthepartofSierraWireless.SIERRAWIRELESSANDITSAFFILIATESSPECIFICALLYDISCLAIMLIABILITYFORANYANDALLDIRECT,INDIRECT,SPECIAL,GENERAL,INCIDENTAL,CONSEQUENTIAL,PUNITIVEOREXEMPLARYDAMAGESINCLUDING,BUTNOTLIMITEDTO,LOSSOFPROFITSOR
Compass Series HSPA USB Modem Installation Guide42130961REVENUEORANTICIPATEDPROFITSORREVENUEARISINGOUTOFTHEUSEORINABILITYTOUSEANYSIERRAWIRELESSPRODUCT,EVENIFSIERRAWIRELESSAND/ORITSAFFILIATESHASBEENADVISEDOFTHEPOSSIBILITYOFSUCHDAMAGESORTHEYAREFORESEEABLEORFORCLAIMSBYANYTHIRDPARTY.Notwithstandingtheforegoing,innoeventshallSierraWirelessand/oritsaffiliatesaggregateliabilityarisingunderorinconnectionwiththeSierraWirelessproduct,regardlessofthenumberofevents,occurrences,orclaimsgivingrisetoliability,beinexcessofthepricepaidbythepurchaserfortheSierraWirelessproduct.Patents PortionsofthisproductmaybecoveredbysomeorallofthefollowingUSpatents:5,515,013 5,629,960 5,845,216 5,847,553 5,878,2345,890,057 5,929,815 6,169,884 6,191,741 6,199,1686,339,405 6,359,591 6,400,336 6,516,204 6,561,8516,643,501 6,653,979 6,697,030 6,785,830 6,845,2496,847,830 6,876,697 6,879,585 6,886,049 6,968,1716,985,757 7,023,878 7,053,843 7,106,569 7,145,2677,200,512 7,295,171 7,287,162 D442,170 D459,303D599,256 D560,911andotherpatentspending.Thisproductincludestechnologylicensedfrom:LicensedbyQUALCOMMIncorporatedunderoneormoreofthefollowingUnitedStatespatentsand/ortheircounterpartsinothernations:4,901,307 5,056,109 5,101,501 5,109,390 5,228,0545,267,261 5,267,262 5,337,338 5,414,796 5,416,7975,490,165 5,504,773 5,506,865 5,511,073 5,535,2395,544,196 5,568,483 5,600,754 5,657,420 5,659,5695,710,784 5,778,338ManufacturedorsoldbySierraWirelessoritslicenseesunderoneormorepatentslicensedfromInterDigitalGroup.Copyright ©2008SierraWireless.Allrightsreserved.Trademarks “HeartoftheWirelessMachine®”isaregisteredtrademarkofSierraWireless.Watcher®isatrademarkofSierraWireless,registeredintheEuropeanCommunity.SierraWireless,theSierraWirelesslogo,theredwavedesign,thered‐tippedantenna,andTRU‐InstallaretrademarksofSierraWireless.QUALCOMM® 3G
PrefaceRev 1.1B Sep.08 5Windows®isaregisteredtrademarkofMicrosoftCorporation.QUALCOMM®isaregisteredtrademarkofQUALCOMMIncorporated.Usedunderlicense.Macintosh®isatrademarkofAppleInc.,registeredintheU.S.andothercountries.Othertrademarksarethepropertyoftherespectiveowners.Contact InformationConsultourwebsiteforup‐to‐dateproductdescriptions,documentation,applicationnotes,firmwareupgrades,trouble‐shootingtips,andpressreleases:www.sierrawireless.comRevision HistorySales Desk: Phone: 1-604-232-1488Hours: 8:00 AM to 5:00 PM Pacific TimeE-mail: sales@sierrawireless.comPost: Sierra Wireless13811 Wireless WayRichmond, BCCanada V6V 3A4Fax: 1-604-231-1109Web: www.sierrawireless.comRevision number Release date Changes1.0 April 2008 New document1.1 May 2008 Revised instructions for inserting the SIM card.1.1B Sept. 2008 Updated FCC information
Compass Series HSPA USB Modem Installation Guide62130961
Rev 1.1B Sep.08 7ContentsIntroducing the Compass USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9Services supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Your account and coverage area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Compass USB modem software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Frequency band support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13Overview of installation steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Insert the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Insert the Compass USB modem into the USB slot . . . . . . . . . . . . . . . . . 14Connect to the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Attach the Compass USB modem to the lanyard . . . . . . . . . . . . . . . . . . . . . . 17Using your Compass USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Removing a SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Using the microSD card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Removing the microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Using the extension cable and notebook computer clip. . . . . . . . . . . . . . . . . 23Connection management software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Launching 3G Watcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25The 3G Watcher window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Indicators in 3G Watcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Status icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Turning the radio on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Frequency band and network selection . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Reinstalling the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Compass Series HSPA USB Modem Installation Guide82130961Care and Maintenance of Your Compass USB Modem . . . . . . . . . . . . . . . . . .31Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 33Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Regulatory and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Safety and hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Regulatory information for North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Regulatory information for EU countries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Rev 1.1B Sep.08 911: Introducing the Compass USB Modem• Services supported• Your account and coverage area• Compass USB modem software• Frequency band supportTheCompassUSBthirdgeneration(3G)wirelessmodemenablesyoutoconnecttotheInternet,sendandreceiveemail,connecttoacorporatenetworkorvirtualprivatenetwork(VPN),orviewstreamingvideo,withouttheneedforacable.ThemodemfitsintoTypeAUSBports.TheCompassUSBmodemisTRU‐Installenabled.Alltherequiredsoftwareisonthemodem.Whenyousetupyourmodem,thesoftwareisinstalledonyourcomputer.YoudonotneedaninstallationCD.Themodemhasabuilt‐inantenna.AslotontheendofthemodemaccommodatesamicroSDexternalmemorycard.Dependingonyourserviceprovider,amicroSDcardmaybeincludedinyourpackage,oryoumayneedtopurchaseitseparately.Services supportedYourCompassUSBmodemsupportsspeedsofupto7.2Mbps.However,actualspeeddependsontheservicesofferedbyyourserviceprovider.Contactyourserviceproviderandvisitwww.sierrawireless.comfordetails.Maximumtheoreticaldataspeedsare:•HighSpeedDownloadPacketAccess(HSDPA)—upto7.2 Megabitspersecond(Mbps)•HighSpeedUploadPacketAccess(HSUPA)—upto2.0 Mbps•ConcurrentHSDPA/HSUPA(HSPA)—upto3.6Mbpsdownloadandupto1.5Mbpsupload•UniversalMobileTelecommunicationsSystem(UMTS)—384 kilobitspersecond(kbps)•EnhancedDataratesforGSMEvolution(EDGE)—236 kbps•GeneralPacketRadioService(GPRS)—56 kbps
Compass Series HSPA USB Modem Installation Guide10 2130961GPRSandEDGEaresecondgeneration(2G)dataservices.UMTSandHSDPA/HSUPAare3Gdataservices.Whenestablishingaconnection,yourCompassUSBmodemusesthefastestavailableservice.If,forexample,youareusingaCompassUSBmodeminanareathathasEDGEservicebutnotUMTSorHSDPA/HSUPAservice,theCompassUSBmodemconnectsusingEDGEservice.Oncetheconnectionisestablished,youhaveaccesstoallInternetservices.Your account and coverage areaNote: If you purchased the Compass USB modem from a GSM service provider, you may already have an account and a SIM card. Otherwise, your retailer should be able to give you the names of companies that provide these items.YoumusthaveanaccountwithaGSMserviceprovidertousetheCompassUSBmodem.Tousethemodem’s3Gcapability,youraccountmustbewithaserviceproviderthatoffersHSDPA/HSUPAorUMTSservice.(TheCompassUSBmodemisbackwardscompatiblewith2Gservice.)Whenyouobtainyouraccount,youaregivenaSubscriberIdentityModule(SIM)cardcontainingaccountinformation.BeforeyouusetheCompassUSBmodem,youmustinserttheSIMcardintoit.Yourabilitytoobtainservicedependsonthesefactors:Note: The fee for service is usually higher when you are roaming (connected to a network other than the one belonging to your service provider).•Networkcoverage—Youmustbewithinthenetworkcoveragearea.•Serviceprovider—Ifyouarewithinthecoverageareaofanetworkthatisnotoperatedbyyourownserviceprovider,youcanobtainserviceonlyifthereisaroamingagreementbetweenyourserviceproviderandthenetworkoperator.•Accountprovisions—Youraccountmayrestrictyourusagetocertainnetworksorlimittheamountoftimeyoucanusethenetwork.•Frequencyband—YoucannotconnecttonetworksoperatinginbandsnotsupportedbyyourCompassUSBmodem,regardlessofroamingagreementsoraccountprovisions.Mostserviceprovidershavecoveragemapsontheirwebsites.
Introducing the Compass USB ModemRev 1.1B Sep.08 11Compass USB modem softwareTheCompassUSBmodemcomeswithconnectionmanagementsoftware.Dependingonyourcarrier,itmaycomewithcarrier‐specificsoftwareorthefollowingsoftwaremadebySierraWireless:•3GWatcherforWindows®.UsethissoftwaretomanagetheCompassUSBmodemandmonitoryourconnections.•DriversoftwarethatformstheinterfacebetweentheCompassUSBmodemandyourWindowsoperatingsystemForinformationonWatcherfeaturesandusingWatcher,see“Connectionmanagementsoftware”onpage 25.Frequency band supportFrequencybandssupportedbytheCompassUSBmodem:Technology Bands Location2G 850 MHz (cellular band) North America900 MHz (EGSM band) Europe1800 MHz (DCS band) Europe and Asia1900 MHz (PCS band) North America3G WCDMA 800 (band VI) JapanWCDMA 850 (band V) North America and AustraliaWCDMA 1900 (band II) North AmericaWCDMA 2100 (band I) Europe, Asia, and Australia
Compass Series HSPA USB Modem Installation Guide12 2130961
Rev 1.1B Sep.08 1322: Getting StartedFollowtheinstructionsinthischaptertosetupandstartusingyourCompassUSBmodem.TouseyourCompassUSBmodem,you’llneed:Note: Keep a written record in a secure place of the account information that your service provider gives you.•Anaccountwithaserviceprovider•ASIMcard(suppliedbytheserviceprovider)•Aprofile,whichmaybe:·Alreadystoredonyourmodemwhenyoupurchaseit·Setupautomatically·Selectedfromadrop‐downlist·CreatedmanuallyOverview of installation steps1. Checkthesystemrequirements.2. InserttheSIMcard.3. InserttheCompassUSBmodemintoyourcomputer’sUSBport.(ThenecessarysoftwareisinstalledandeithertheprofileissetupautomaticallyorWatcherpromptsyoutocreateaprofile.)System requirementsTheCompassUSBmodemissupportedon:•WindowsVista•WindowsXP(HomeandProfessionalversions)•Windows2000•Macintosh®OSX10.4.11orlaterNote: If you are running Mac OS X, please refer to the Watcher Quick Start Guide for Mac OS X found at www.sierrawireless.com/mac.ToinstalltheCompassUSBmodem,yourequirethefollowing:Note: If you are running Windows 2000, Windows Installer Redistrib-utable 2.0 must be installed. This is available on the Microsoft web site, www.microsoft.com.USB port 1 USB Type A slot (USB 1.1 or 2.0)I/O resources 1 IRQ, 40 bytes I/O spaceMemory 32 MB
Compass Series HSPA USB Modem Installation Guide14 2130961Insert the SIM cardNote: To prevent the SIM card from becoming jammed in its slot, ensure the edge of the card is smooth before inserting it. Do not attach labels to your SIM card as this may also cause it to jam.1. IfyourSIMcardisattachedtoalargercard,detachtheSIMcardandremoveanyfragmentsstucktoit.2. RemovethecapfromtheendoftheCompassUSBmodem.3. Ifthereisanon‐functionalSIMcardintheupperslot:a. Pressitinandthenreleaseit.b. Gentlyremovethenon‐functionalSIMcard.4. InserttheSIMcardintothetopslot:a. PushtheSIMcardinslightlybeyondtheedgeoftheplastichousing—farenoughtoensurethattheSIMcardstaysinplaceandthespringdoesnotpushtheSIMcardout.Whenitisproperlyinserted,theouteredgeoftheSIMcardisinlinewiththeedgeofthehousing.Insert the Compass USB modem into the USB slotNote: Users of Windows Vista or Windows 2000 must be logged in with administrative privileges. Users of Windows XP may require administrative privileges.1. GentlyinsertthemodemintotheUSBslot.Note: If your computer’s USB slot is vertical, use the supplied USB extension cable and notebook computer clip. See “Using the extension cable and notebook computer clip” on page 23.
Getting StartedRev 1.1B Sep.08 15If the orientation of your computer’s USB slot or the thickness of your computer are such that pressure is applied to the end or side of the modem, you may damage the modem or your computer. In such cases, do not insert the modem directly into your computer’s USB slot; use the supplied USB extension cable and notebook computer clip instead.Note: Do not forcefully insert the Compass USB modem as you may damage connector pins.Note: Do not insert the Compass USB modem or the USB extension cable into a USB hub or, if your keyboard is separate from your notebook computer, a USB slot on your keyboard.TheCompassUSBmodemcomeswithTRU‐InstallaSierraWirelessfeaturethatinstallsthenecessarysoftwarethefirsttimeyouinserttheCompassUSBmodemintoyourcomputer.(YoudonotneedaninstallationCD.)2. Theinstallationprocessstartsautomaticallywhenyouinsertthemodem.Ifitdoesnot,selectStart > Runandtyped:\setup.exe (wheredisyourTRU‐InstallCD‐ROMdriveletter1).3. Followtheon‐screeninstructions.Note: Do not remove the modem until the software installation is complete. If you have inadvertently removed the modem too soon, see “Reinstalling the software” on page 29.Connect to the networkTouseyouraccount(andconnecttoyourserviceprovider’snetwork),youneedtohaveatleastoneprofilesetuponyourmodem.Dependingonhowyourmodemisconfigured,theprofilemayalreadybesetuporyoumayneedtocreateone.1. The drive appears as a CD-ROM drive, even though there is no physical CD required for installation.Scenario Required actionWatcher automatically detects or creates a default profile. Click Connecta.Watcher prompts you to create a data profile. 1. Click Yes, then....
Compass Series HSPA USB Modem Installation Guide16 2130961Oncethesoftwareissuccessfullyinstalledandtheprofileissetup,theCompassUSBmodemisreadytouse.AnytimeyouusetheCompassUSBmodemwiththesamecomputer,TRU‐Installverifiesthatthecorrectsoftwareisalreadyinstalled.Thisprocesstakesafewseconds.Ifyouneedtore‐installthesoftware,seepage 29.ForinformationonusingWatcher,see“Connectionmanagementsoftware”onpage 25orconsulttheOnlineHelpthatcomeswithWatcher(fromthemainwindow,selectHelp > Help Topics).•If Watcher opens the Options window Profile pane and pre-selects an appropriate profile (normally the name of your service provider) from the drop-down list...a. Click OK to accept that profile (or choose another from the drop-down list).b. ClickConnecta.•If Watcher opens the Options window Profile pane, the Profile name field is blank, and your service provider is not included in the drop-down list...You need to create a profile manually. Refer to the Watcher online help for details.a. The first time you insert the modem in the computer, it takes a few seconds for the modem to locate the net-work. While it is scanning for a network, the Connect button is unavailable.Scenario Required action
Getting StartedRev 1.1B Sep.08 17Attach the Compass USB modem to the lanyardTokeepeverythingtogether,threadthelanyardthroughthecapandthemodem,asshownintheillustrations.➊➋➌➍
Compass Series HSPA USB Modem Installation Guide18 2130961Youcanalsoattachthelanyardtothecap.➊➋
Rev 1.1B Sep.08 1933: Using your Compass USB Modem• Removing a SIM card• Using the microSD card• Connection management softwareYourHSPACompassUSBmodemhasUSBconnectorandslotsforaSIMcardandamicroSDexternalstoragecard.LEDsonthefrontofthemodemprovidestatusinformation.microSD card slotUSB connectorCapand SIM card slotData LEDPower LED
Compass Series HSPA USB Modem Installation Guide20 2130961LEDsTheCompassUSBmodemhastwoLEDsthatshowthecurrentstatusofthemodem.LED State IndicatesPower Off Indicates one of the following states:•The modem is not inserted in the computer.•The computer is off or in “suspend and resume” mode.•The modem radio has been turned off using Watcher (Tools > Turn Radio Off) or another connection client.Solid Blue The power is on, the modem is working normally.Blinking Blue The firmware is being updated. Do not remove the modem from the computer.Blinking Amber The modem is searching for service (initializing).Solid Amber Modem error—either the modem is having a problem initializing (searching for service) or is offline because of a failure. Contact your service provider.Data Off The modem is unable to detect 2G or 3G service.Blinking Amber The modem has detected a 2G network (EDGE, GPRS, GSM) and is ready to connect.Solid Amber The modem is connected to a 2G network and is able to send and receive data.Blinking Blue The modem has detected a 3G network (UMTS, HSPA) and is ready to connect. Solid Blue The modem is connected to a 3G network and can send and receive data.
Using your Compass USB ModemRev 1.1B Sep.08 21Removing a SIM cardChapter 2providesinstructionsforinsertingtheSIM.ToremovetheSIMcardfromtheCompassUSBmodem:1. Removethecap.2. PushtheSIMcardinandthenreleaseit.3. RemovetheSIMcard.
Compass Series HSPA USB Modem Installation Guide22 2130961Using the microSD cardTheCompassUSBmodemisbuilttoaccommodateamicroSDexternalstoragecard.TouseamicroSDcard:1. Ifthereisanon‐functionalmicroSDcardinthelowerslot:a. Pressitinandthenreleaseit.b. Gentlyremovethenon‐functionalmicroSDcard.2. InsertthemicroSDcardintothelowerslotattheendofthemodem,asshownintheillustration.3. InserttheCompassUSBmodemintothecomputer’sUSBslot.IfthecomputerdoesnothaveWatcherinstalled,youmaybegiventheoptiontoinstallit.IfyoudonotwanttoinstallWatcher,canceltheinstallation.YoucanusethemicroSDwithouthavingWatcherinstalled.ThemicroSDcardappearsasaUSBmemorydrive.Youcancopy,paste,anddragfilestoandfromitthesamewayasyoucanwithanyotherexternaldrive.SIM card slotmicroSD card slot
Using your Compass USB ModemRev 1.1B Sep.08 23Removing the microSD cardTip: To help conserve battery life, remove the microSD card when you are not using it.ToremovethemicroSDcard:1. Removethecap.2. PushthemicroSDcardinandthenreleaseit.3. GentlypullthemicroSDcardout.Using the extension cable and notebook computer clipYourCompassUSBmodemcomeswithanextensioncableandclip.TheclipfitsonthetopofyournotebookcomputerandholdsyourCompassUSBmodem.Note: To meet FCC (regulatory) requirements, use only the supplied extension cable and notebook computer clip; other cables and notebook computer clips should not be used.
Compass Series HSPA USB Modem Installation Guide24 2130961Note: Do not insert the Compass USB modem or the USB extension cable into a USB hub or, if your keyboard is separate from your notebook computer, a USB slot on your keyboard.Tousetheextensioncableandclip:1. Placetheclipontopofthenotebookcomputer.2. Connecttheextensioncabletothemodem.3. Placethemodemintheclipholder.4. ConnecttheotherendoftheextensioncabletotheUSBslotonyourcomputer.Note: Your clip may look slightly different from the one shown in the illustration.Compass USB modemClipExtension cable
Using your Compass USB ModemRev 1.1B Sep.08 25Connection management softwareYourCompassUSBmodemcomeswithSierraWireless3GWatcherorotherconnectionmanagementsoftware,dependingonyourcarrier.Note: 3G Watcher is also compatible with earlier Sierra Wireless modems such as the AirCard 88xU USB modem, AirCard 88xE ExpressCard modem, and the AirCard 88x PC card modem.3GWatcherenablesyouto:•Initiatedataconnections•Determinesignalstrength,roamingstatus,GPRS,EDGE,UMTS,orHSDPA/HSUPAavailability,andothernetworkconnectionparameters•MonitorthestatusoftheCompassUSBmodemandGSMservice•SendandreceiveSMSmessages•EnableordisableSIMsecuritythatpreventsothersfromusingyourSIMcardifitislostorstolen•Setoptionsrelatedtonotificationsandthe3GWatcherwindow•CreateormodifyanaccountprofileYoudonotneedtorun3GWatcherwhenyouusetheCompassUSBmodem,but3GWatcherdoesprovideusefulstatusinformation.Launching 3G WatcherUnlessthisfeaturehasbeendisabled,3GWatcherlaunchesautomaticallyanytimeyouinserttheCompassUSBmodem.Youcanalsolaunch3GWatcherby:•Double‐clickingthedesktopshortcut,or•SelectingStart > Programs > Sierra Wireless > 3G Watcher > 3G WatcherDependingonhowyourprofileisconfigured,yourbrowser,VPN,orotherprogrammaylaunchautomaticallyanytimeyoulaunch3GWatcher.
Compass Series HSPA USB Modem Installation Guide26 2130961The 3G Watcher windowNote: To view the online Help in 3G Watcher, select Help > Help Topics. You can also display help by pressing <F1>.Devicestatus. If an icon of the Compass USB modem with an “X” is displayed, 3G Watcher is unable to detect the modem. This indicates that the modem is not fully inserted into the computer or the device is powered down.You may be able to resolve this problem by restarting 3G Watcher, stopping, removing, and reinserting the Compass USB modem, or restarting your computer.Signalstrengthandservicestatus. The number of bars beside the antenna increases as signal strength increases, to a maximum of five bars. The ToolTip that displays when you position the mouse pointer over this indicator shows the numeric value of the RSSI (Received Signal Strength Indication) in dBm.An antenna with a line through it indicates no service is available (Not in Service). You are outside of the coverage area or have insufficient signal strength to maintain a GSM data connection.Coverage. The icon indicates the fastest service that is:- Available in your current coverage area.- Supported by your Compass USB modem.HSPA icon—concurrent HSDPA and HSUPAHSUPA icon—High-Speed Uplink Packet Access (HSUPA)HSDPA icon—High-Speed Downlink Packet Access (HSDPA)RoamingGPRS, EDGE, UMTS, or CompactviewSignal strengthHSDPA/HSUPA coverageProfile drop-down listConnect/Disconnect buttonService Provider
Using your Compass USB ModemRev 1.1B Sep.08 27Indicators in 3G WatcherDatatransmission.Whenthemodemisconnectedtothenetwork,themain3GWatcherwindowshowstheamountofdatareceivedandsent.Status iconsTheseiconsappearinthesystemtray(usuallyinthelowerrightcornerofyourscreen).3G icon—Universal Mobile Telecommunications System (UMTS)EDGE icon—Enhanced Data rates for GSM Evolution (EDGE) GPRS icon—General Packet Radio Service (GPRS)When only the letters are displayed, (for example ), you are within the coverage area, but have not yet acquired the service.When the indicator has an outline ( ), you have acquired service and are able to establish a data connection.When the indicator is filled ( ), you have a data connection on the wireless service.Roaming. You are connected to a network other than your local service provider's. There may be a surcharge for roaming service. (Support for roaming depends on your service provider.)NewSMSmessage.Click the icon to open the SMS Express window and read your messages. When your SIM becomes full, this icon flashes and turns red. WatchercannotdetecttheCompassUSBmodem.EnsurethattheCompassUSBmodemisinsertedproperlyandpoweredon.Youdonothaveanactivehigh‐speedconnection.Youhaveanactivehigh‐speedconnection.Youhavenew(unread)SMSmessages.
Compass Series HSPA USB Modem Installation Guide28 2130961Turning the radio on and offThisoptionallowsyoutoconserveyourcomputer’sbatterybyturningofftheCompassUSBmodem’sradiotransmitter/receiverwhenyouarenotusingit.Toturnofftheradio:1. SelectTools > Turn Radio Off.Whentheradioisturnedoff,themenuoptionswitchestoTurn Radio Onandthemessage“Radio is off”isdisplayedinthe3GWatcherwindow.Toturnontheradio:1. SelectTools > Turn Radio On.Frequency band and network selection3GWatcherhastwooptionsthataffectyourabilitytoobtainGPRS,EDGE,UMTS,orHSDPA/HSUPAservice:•Thefrequencybandyouwanttouse•Thenetworkyouwanttouse,ifyouarewithinthecoverageareaofmorethanonenetworkFrequency band selectionEveryGSMnetworkoperatesononesetoffrequencybands.TheCompassUSBmodemisdesignedtochangefrequencybandsautomaticallytoobtainnetworkservice.YoucanalsochangefrequencybandsmanuallyfromtheNetworktaboftheUser Optionswindow(Tools > Options > Network).Note: Unless your service provider specifies otherwise, it is recom-mended that you use the Automatic setting.Network selectionThisoptionissetintheNetworkpaneoftheUserOptionswindow(Tools > Options > Network > Network Selection Mode).Dependingonyourlocation,youmaybewithinthecoverageareaofseveralnetworks.Yourabilitytoobtainserviceoneachnetworkdependsonyouraccount.Youroptionsfornetworkselectionare:•Automatic—TheCompassUSBmodemautomaticallyselectsanetworkbasedonyouraccountandnetworkavailability.•Manual—TheCompassUSBmodemscanstheareaanddisplaysalistofdetectedGSMnetworks.
Using your Compass USB ModemRev 1.1B Sep.08 29Ifyouselectanetworkonwhichyoucannotobtainservice,themessage,“Failedtoregisterwithnetwork”appears.Chooseadifferentnetwork.MoreinformationisavailableintheWatcherOnlineHelp.FromthemainWatcherwindow,selectHelp > Help Topics.Reinstalling the softwareIfyouneedtoreinstallorrepairthe3GWatchersoftware:1. OpentheControl Panel.2. Double‐clickTRU-Install.3. Followtheon‐screeninstructions.Or,inWatcher:1. SelectTools > Software Installation Mode.2. Followtheon‐screeninstructions.Ifyouhavecanceledthesoftwareinstallationprocessorremovedthemodemfromthecomputerbeforethesoftwareinstallationprocesswascomplete,youmayreceiveerrormessageswhenyoutrytoreinstallthesoftware.Ifthathappens:1. GotoStart > Control Panel > Add or Remove Programs andremoveTRU-Install.2. Insertthemodemintothecomputer.Note: Do not remove the modem until the software installation process is complete.
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Rev 1.1B Sep.08 3144: Care and Maintenance of Your Compass USB ModemAswithanyelectronicdevice,theCompassUSBmodemmustbehandledwithcaretoensurereliableoperation.FollowtheseguidelineswhenyouuseandstoreyourCompassUSBmodem:•DonotapplyadhesivelabelstotheSIMcard.Thismaycauseittojaminsidetheslot,orpreventitfrombeinginsertedproperly.•Whennotinstalledinyourcomputer,storetheCompassUSBmodemandSIMcardinasafeplace.•TheCompassUSBmodemshouldfiteasilyintoyourcomputer’sUSBport.ForcingtheCompassUSBmodemintotheportmaydamagetheconnectorpins.•ProtecttheCompassUSBmodemfromliquids,dust,andexcessiveheat.(Seethe“Environmentalspecifications”onpage 34formaximumtolerances.)
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Rev 1.1B Sep.08 3355: Technical SpecificationsRadio frequency and electrical specificationsTable 5-1: Radio frequency and electrical specificationsCompliance GSM Release 6Transmit GSM 1900 (PCS): 1850 to 1910 MHzGSM 1800 (DCS):1710 to 1785 MHzEGSM 900: 880 to 915 MHzGSM 850: 824 to 849 MHzWCDMA 2100 (Band I): 1920 to 1980 MHzWCDMA 1900 (Band II): 1850 to 1910 MHzWCDMA 850 (Band V): 824 to 849 MHzWCDMA 800 (Band VI): 830 to 840 MHzReceive GSM 1900 (PCS): 1930 to 1990 MHzGSM 1800 (DCS): 1805 to 1880 MHzEGSM 900: 925 to 960 MHzGSM 850: 869 to 894 MHzWCDMA 2100 (Band I): 2110 to 2170 MHzWCDMA 1900 (Band II): 1930 to 1990 MHzWCDMA 850 (Band V): 869 to 894 MHzWCDMA 800 (Band VI): 875 to 885 MHzChannel spacing 200 kHz (GSM)5 MHz (WCDMA)Channel raster 200 kHzFrequency stability 0.1 ppm
Compass Series HSPA USB Modem Installation Guide34 2130961Environmental specificationsOperating temperature 0°C to +50°C (+32°F to +122°F)Storage temperature -20°C to +85°C(-4°F to +185°F)Humidity 85%, non-condensingVibration Random vibration, 10 to 1000 Hz, nominal 6G RMS in each of 3 mutually perpendicular axes. Test duration of 60 minutes for each axis, for a total test time of 3 hours (non-operating).Drop 1 m on concrete on each of 6 faces, 2 times
Rev 1.1B Sep.08 3566: Regulatory and Safety InformationNoticeBecauseofthenatureofwirelesscommunications,trans‐missionandreceptionofdatacanneverbeguaranteed.Datamaybedelayed,corrupted(thatis,haveerrors),orbetotallylost.AlthoughsignificantdelaysorlossesofdataarerarewhenwirelessdevicessuchastheSierraWirelessmodemareusedinanormalmannerwithawell‐constructednetwork,theSierraWirelessmodemshouldnotbeusedinsituationswherefailuretotransmitorreceivedatacouldresultindamageofanykindtotheuseroranyotherparty,includingbutnotlimitedtopersonalinjury,death,orlossofproperty.SierraWirelessanditsaffiliatesacceptnoresponsibilityfordamagesofanykindresultingfromdelaysorerrorsindatatransmittedorreceivedusingtheSierraWirelessmodem,orforfailureoftheSierraWirelessmodemtotransmitorreceivesuchdata.Safety and hazardsTheCompassUSBmodemMUSTBEPOWEREDOFFinallareasthatmaybesusceptibletoradiointerference,inparticular:•ProhibitedareasObeyallsignsandnoticesandfollowallrulesandregula‐tions.PowerofftheCompass888USBmodemwheninstructedtodosoorwhenyoususpectthatitmaycauseinterferenceordanger.•Inareaswhereblastingisinprogress•WhereexplosiveatmospheresmaybepresentAreaswithapotentiallyexplosiveatmospherearenotalwaysclearlymarked.Suchareasincludegasstations,fueldepots,chemicaltransferorstoragefacilities,areaswhereblastingisinprogress,areaswheretheaircontainschemicalsorparticlessuchasgrain,dust,ormetalpow‐ders,andanyotherareawhereyouwouldnormallybeadvisedtoturnoffyourcellularphoneorvehicleengine.•Nearmedicalorlife‐supportequipmentMedicalequipmentmaybesusceptibletoanyformofradiointerference.InsuchareastheCompass888USBmodemcantransmitsignalsthatcouldinterferewiththisequipment.
Compass Series HSPA USB Modem Installation Guide36 2130961•OnboardaircraftInadditiontoFederalAviationAuthority(FAA)require‐ments,manyairlineregulationsstatethatyoumustsus‐pendwirelessoperationsbeforeboardinganaircraft.TheCompass888USBmodemiscapableoftransmittingsig‐nalsthatcouldinterferewithvariousonboardsystemsandcontrols.Failuretoobservethisinstructionmayleadtosuspensionordenialofcellulartelephoneservicestotheoffender,legalaction,orboth.Someairlinesmaypermittheuseofcellularphoneswhiletheaircraftisonthegroundandthedoorisopen.TheCompass888USBmodemmaybeusednormallyatthistime.•WhileoperatingavehicleThedriveroroperatorofanyvehicleshouldnotuseawirelessdatadevicewhileincontrolofavehicle.Doingsodetractsfromthedriveroroperatorʹsabilitytocontrolandoperatethevehicle.Insomecountries,usingsuchcommu‐nicationsdeviceswhileincontrolofavehicleisanoffence.Regulatory information for North AmericaCAUTION:UnauthorizedmodificationsorchangesnotexpresslyapprovedbySierraWireless,Inc.couldvoidcompliancewithregulatoryrules,andtherebyyourauthoritytousethisequipment.ThedesignoftheCompass888USBmodemcomplieswithU.S.FederalCommunicationsCommission(FCC)andIndustryCanada(IC)guidelinesrespectingsafetylevelsofradiofrequency(RF)exposureforportabledevices,whichinturnareconsistentwiththefollowingsafetystandardsprevi‐ouslysetbyCanadian,U.S.andinternationalstandardsbodies:•ANSI/IEEEC95.1‐1999,IEEEStandardforSafetyLevelswithRespecttoHumanExposuretoRadioFrequencyElectromag‐neticFields,3kHzto300GHz•NationalCouncilonRadiationProtectionandMeasure‐ments(NCRP)Report86,‐1986,BiologicalEffectsandExposureCriteriaforRadioFrequencyElectromagneticFields•HealthCanada,SafetyCode6,1999,LimitsofHumanExposuretoRadiofrequencyElectromagneticFieldsintheFrequencyRangefrom3kHzto300GHz
Regulatory and Safety InformationRev 1.1B Sep.08 37•InternationalCommissiononNon‐IonisingRadiationProtection(ICNIRP)1998,Guidelinesforlimitingexposuretotime‐varyingelectric,magnetic,andelectromagneticfields(upto300GHz)Caution: The Compass 888 USB modem must be 1.0 cm or more from users during operation, to satisfy FCC /IC RF exposure require-ments. The Compass 888 USB modem has been tested for compliance with FCC / IC RF exposure limits in the notebook computer(s) configurations with horizontal and vertical USB slots and can be used in notebook computers with substantially similar physical dimensions, construction, and electrical and RF characteristics. This USB modem must not be used with any other antenna or transmitter that has not been approved to operate in conjunction with this modem. Note: This USB modem must not be used in any unapproved configurations. For details, contact Sierra Wireless.Note: For notebook computers with a display screen smaller than 12 inches, use the provided extension cable and clip to ensure a configu-ration that maintains at least 1.0 cm between the modem and users or bystanders.ThesedevicescomplywithPart15oftheFCCRules.Operationissubjecttotheconditionthatthesedevicesdonotcauseharmfulinterference.Whereappropriate,theuseoftheequipmentissubjecttothefollowingconditions:Warning: (EMI) – United States FCC Information – This equipment has been tested and found to comply with the limits pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in an appropriate installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful inter-ference to radio communication. However, there is no guarantee that interference will not occur in a particular installation.
Compass Series HSPA USB Modem Installation Guide38 2130961Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrecttheinterferencebyoneormoreofthefollowingmeasures:•Increasetheseparationbetweentheequipmentandreceiver•Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected•Consultthedealeroranexperiencedradio/TVtechnicianforhelpIfyouhavepurchasedthisproductunderaUnitedStatesGovernmentcontract,itshallbesubjecttorestrictionsassetforthinsubparagraph(c)(1)(ii)ofDefenseFederalAcquisitionsRegulations(DFARs)Section252.227‐7013forDepartmentofDefensecontracts,andassetforthinFederalAcquisitionsRegulations(FARs)Section52.227‐19forcivilianagencycontractsoranysuccessorregulations.Iffurthergovernmentregulationsapply,itisyourresponsibilitytoensurecompliancewithsuchregulations.Regulatory information for EU countriesSierraWirelessherebydeclaresthattheCompass888USBwirelessmodemconformstoalltheessentialrequirementsofDirective1999/5/EC:TheDeclarationofConformitymadeunderDirective1999/5/ECisavailableforviewingatthefollowinglocationintheEUcommunity:SierraWireless(UK),LimitedLakesideHouse1FurzegroundWay,StockleyParkEastUxbridge,MiddlesexUB111BDEngland
Rev 1.1B Sep.08 39Numerics3GWatcherintroduction,25launching,25Aaccount,10antennaicon,26Cchannelraster,33channelspacing,33clip,23CompassUSBmodem,inserting,14connecttothenetwork,16coverage,27coveragearea,10Ddatatransmission,27devicenotavailable,26devicenotresponding,26driver,11EEDGEconnectionstatus,27indicator,27electricalspecifications,33envelopeiconmainwindow,27systemtray,27environmentalspecifications,34errormessages,29extensioncable,23externalmemorystorage,9,22externalSD,9,22externalstoragecard,22Fflashdrive,22frequenciesreceive,33transmit,33frequencystability,33GGPRSconnectionstatus,27indicator,27HHSDPAconnectionstatus,26indicator,26HSDPA/HSUPAconnectionstatus,26HSDPA/HSUPAindicator,26HSPAconnection,26HSUPAconnectionstatus,26HSUPAindicator,26humidity,34II/Ospace(input/outputspace),13iconantenna,26devicestatus,26roaming,27signalstrength,26SMSmessage,27indicatordevicestatus,26EDGEcoverage,27GPRScoverage,27HSDPA/HSUPAcoverage,26HSDPAcoverage,26HSUPAcoverage,26roaming,27signalstrength,26SMSmessage,27status,27UMTScoverage,27installing,errormessages,29IRQ(interruptrequest),13Llanyard,17launching3GWatcher,25LEDs,20Index
Compass Series HSPA USB Modem Installation Guide40 2130961MMacintoshOSXsupport,13memorycard,9memoryrequired,13microexternalmemorycard,22microSD,9,22modem,inserting,14Nnetworkoverview,10selection,28notebookcomputerclip,23Oonlinehelp,26operatingsystemssupported,13Ppoweroptions,powerup/down,28profile,13,16Rradiofrequencyspecifications,33receivefrequencies,33regulatoryinformation,35requirements,software,14RFspecifications,33roaming,10roamingindicator,27RSSI,26Ssafetynotice,35service,26HSDPA,26UMTS,27signalstrengthindicator,26SIMcardinserting,14removing,21SMSmessagesindicator,27status,27softwareinstallation,15softwarerequirements,14specifications,33–34electrical,33environmental,34radiofrequency,33statusconcurrentHSDPA/HSUPAservice,26connection,27datatransmission,27device,26EDGEconnection,27EDGEservice,27GPRSconnection,27GPRSservice,27HSDPA/HSUPA,26HSDPAconnection,26HSDPAservice,26HSUPAconnection,26HSUPAservice,26roaming,27signalstrength,26SMSmessages,27,27systemtrayicons,27UMTSconnection,27UMTSservice,27storagetemperature,34whennotusingcard,31systemrequirements,13systemtrayicons,27Ttechnicalspecifications,33–34temperature,34transmitfrequencies,33triangleicon,27TRU‐Install,9,15,15UUMTSconnectionstatus,27UMTSindicator,27USBportrequirements,13Vvibration,34WWatchericonsandindicators,27mainwindow,26Watcher,description,11Windows2000support,13WindowsVistasupport,13WindowsXPsupport,13

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