Sierra Wireless AC402 PCA, EVDO MINI-PCI EXPRESS CARD CDMA MODEM User Manual AirCard 402 User Guide for FCC

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Document ID	1086918
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Document Description	Revised user manual
Short Term Confidential	No
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Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	48.05kB (600625 bits)
Date Submitted	2009-03-27 00:00:00
Date Available	2009-08-10 00:00:00
Creation Date	2009-02-09 15:31:49
Producing Software	Acrobat Distiller 7.0.5 (Windows)
Document Lastmod	2009-03-27 11:48:46
Document Title	AirCard 402 User Guide (for FCC)
Document Creator	FrameMaker 8.0

AirCard 402 Modem with
User Guide (Windows)
2131145
Rev 1.0
AirCard 402 Modem - User Guide
Important Notice
Safety and Hazards
Due to the nature of wireless communications, transmission
and reception of data can never be guaranteed. Data may be
delayed, corrupted (i.e., have errors) or be totally lost.
Although significant delays or losses of data are rare when
wireless devices such as the Sierra Wireless modem are used in
a normal manner with a well‐constructed network, the Sierra
Wireless modem should not be used in situations where failure
to transmit or receive data could result in damage of any kind
to the user or any other party, including but not limited to
personal injury, death, or loss of property. Sierra Wireless
accepts no responsibility for damages of any kind resulting
from delays or errors in data transmitted or received using the
Sierra Wireless modem, or for failure of the Sierra Wireless
modem to transmit or receive such data.
Do not operate the Sierra Wireless modem:
•
In areas where blasting is in progress
•
Where explosive atmospheres may be present
•
Near medical equipment
•
Near life support equipment, or any equipment that may
be susceptible to any form of radio interference. In such
areas, the Sierra Wireless modem MUST BE POWERED
OFF. The Sierra Wireless modem can transmit signals that
could interfere with this equipment.
Do not operate the Sierra Wireless modem in any aircraft,
whether the aircraft is on the ground or in flight. In aircraft, the
Sierra Wireless modem MUST BE POWERED OFF. When
operating, the Sierra Wireless modem can transmit signals that
could interfere with various onboard systems.
Note: Some airlines may permit the use of cellular phones while the
aircraft is on the ground and the door is open. The Sierra Wireless
modem may be used at this time.
The driver or operator of any vehicle should not operate the
Sierra Wireless modem while in control of a vehicle. Doing so
will detract from the driver or operatorʹs control and operation
of that vehicle. In some states and provinces, operating such
communications devices while in control of a vehicle is an
offence.
2131145
Preface
Limitation of
Liability
The information in this manual is subject to change without
notice and does not represent a commitment on the part of
Sierra Wireless. SIERRA WIRELESS AND ITS AFFILIATES
SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL
DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL,
CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES
INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR
REVENUE OR ANTICIPATED PROFITS OR REVENUE
ARISING OUT OF THE USE OR INABILITY TO USE ANY
SIERRA WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS
AND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES OR THEY ARE
FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.
Notwithstanding the foregoing, in no event shall Sierra
Wireless and/or its affiliates aggregate liability arising under or
in connection with the Sierra Wireless product, regardless of
the number of events, occurrences, or claims giving rise to
liability, be in excess of the price paid by the purchaser for the
Sierra Wireless product.
Patents
Portions of this product may be covered by some or all of the
following US patents:
5,515,013
5,629,960
5,845,216
5,847,553
5,878,234
5,890,057
5,929,815
6,169,884
6,191,741
6,199,168
6,339,405
6,359,591
6,400,336
6,516,204
6,561,851
6,643,501
6,653,979
6,697,030
6,785,830
6,845,249
6,847,830
6,876,697
6,879,585
6,886,049
6,968,171
6,985,757
7,023,878, 7,053,843
7,106,569
7,145,267
7,200,512
7,287,162
7,295,171
D442,170
D459,303
D559,256
D560,911
and other patents pending.
This product includes technology licensed from
QUALCOMM® 3G.
Manufactured or sold by Sierra Wireless Inc. or its Licensees
under one or more patents licensed from InterDigital Group.
Copyright
Document 2131145. Rev 1.0 Feb.09
©2009 Sierra Wireless. All rights reserved.
AirCard 402 Modem - User Guide
Trademarks
AirCard and “Heart of the Wireless Machine” are registered
trademarks of Sierra Wireless. Watcher is a trademark of Sierra
Wireless, registered in the European Community.
Sierra Wireless, the Sierra Wireless logo, TRU‐Install,
TRU‐Locate, and the red wave design are trademarks of Sierra
Wireless.
Windows® is a registered trademark of Microsoft Corporation.
PC Card and ExpressCard are trademarks of PCMCIA.
QUALCOMM® is a registered trademark of QUALCOMM
Incorporated. gpsOne is a trademark of QUALCOMM
Incorporated.
InstallShield® is a registered trademark of Macrovision Corpo‐
ration in the United States of America and/or other countries.
Other trademarks are the property of the respective owners.
Contact
Information
Sales Desk:
Phone: 1-604-232-1488
Hours: 8:00 AM to 5:00 PM Pacific Time
E-mail: sales@sierrawireless.com
Post: Sierra Wireless
13811 Wireless Way
Richmond, BC
Canada
V6V 3A4
Fax: 1-604-231-1109
Web: www.sierrawireless.com
Additional
information and
updates
For up‐to‐date product descriptions, documentation, appli‐
cation notes, firmware upgrades, troubleshooting tips, and
press releases, visit www.sierrawireless.com.
2131145
Table of Contents
Introducing the AirCard 402 modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Feature summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wireless modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TRU-Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TRU-Locate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CDMA 3G services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Additional features of the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10
10
10
10
11
12
Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
System components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Your host computing device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The ExpressCard/PC Card modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The modem drivers and enabling software . . . . . . . . . . . . . . . . . . . . . . . .
CDMA service provider account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The CDMA wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12
13
13
13
14
14
Care and maintenance of your modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
The AirCard 402 software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Account activation and configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing the modem and software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Removing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Attaching an external antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Document 2131145. Rev 1.0 Feb.09
AirCard 402 Modem - User Guide
Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Account configuration procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Manual activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Watcher Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Starting and closing Watcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Components of the Watcher window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Window controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Docking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Always On Top . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
28
29
29
29
Interpreting icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connection Status Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Status Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Indicator area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Minimized icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
30
30
31
32
32
GPS Monitor window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 38
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Important safety/compliance information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Information pertaining to OEM customers . . . . . . . . . . . . . . . . . . . . . . . . . 43
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
2131145
Contents
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Document 2131145. Rev 1.0 Feb.09
AirCard 402 Modem - User Guide
2131145
1: Introducing the AirCard 402
modem
•
•
•
•
•
Welcome
Feature summary
Package contents
System components
Care and maintenance
of your modem
Note: This document applies to you, only if your wireless card is the
AirCard 402 modem from Sierra Wireless.
Welcome
The Sierra Wireless AirCard 402 modem is a dual‐band
wireless ExpressCard/PC Card modem for cellular and PCS
networks, and the GPS frequency band. The modem enhances
the functionality of your mobile computing device by adding
2‐way messaging and high‐speed mobile data in extended
areas, compared to wireless local area networks.
This modem allows you to do the following (subject to feature
availability), without using a wireline phone or network:
•
Connect to the Internet, VPN and corporate networks
•
Send and receive large e‐mail messages
•
Send and receive SMS messages
•
Use location‐based services
•
Conduct video‐conferencing
•
Access streaming, real‐time media
•
Play games online
Note: You can view this guide online or print it to keep on hand. If
you're viewing it online, simply click a topic in the Table of Contents, or
a page number in the Index, or any page reference or section
reference. (Most text that is blue is a clickable link.) The PDF
automatically displays the appropriate page.
Document 2131145. Rev 1.0 Feb.09
AirCard 402 Modem - User Guide
Feature summary
Note: For step-by-step instructions to access features of the
modem, consult the online help
available with the Watcher®
software (page 34).
The ExpressCard/PC Card is designed to provide a wide range
of capabilities using CDMA network technology. Implemen‐
tation of these features depends on the particular service
provider and account features you have chosen.
Some features described in this manual may not be supported
by your service provider or may not be available with your
network account. For details of the services and accounts
available, contact your service provider.
Wireless modem
Once installed and configured, the modem can connect to the
CDMA network automatically. You just insert the modem,
allow Watcher to autolaunch and authenticate your account on
the network, then launch your Internet browser (which you
can also configure in Watcher to launch automatically)—you’re
online!
Alternatively, you can make a high‐speed data connection
without running Watcher—simply by launching whatever
application you want to use (such as your web browser or
e‐mail application). For details, see the online help topic
“Autoconnect behaviour”.
The modem also allows you to dial up a modem (such as a
corporate server).
TRU-Install
TRU‐Install™ is a Sierra Wireless feature that installs the
necessary software and drivers the first time you insert the
modem into your computer. An installation CD is not
required.
TRU-Locate
With TRU‐Locate™, you can use location‐based services (GPS)
to query, for example, the network for information on points of
interest (POI) that are near your current location, or display
driving instructions.
Note: TRU-Locate is subject to feature availability.
10
2131145
Introducing the AirCard 402 modem
Your modem requires an unobstructed view of GPS satellites
(in the sky), and, like any other GPS device, might not perform
well within forested areas or near tall buildings.
Depending on your account, you may be charged for each
position fix or after you have performed a certain number of
fixes. For details, contact your service provider.
Depending on the mechanism that the network and your
modem use to obtain location information, GPS may not be
supported:
•
If Network Mode is set to “EVDO Only”
•
If youʹre roaming
•
If you do not have network coverage
•
Due to other reasons.
If you’re having problems using GPS, contact your service
provider.
CDMA 3G services
The modem operates over a type of wireless network called
CDMA (Code Division Multiple Access).
CDMA 3G technology provides a variety of connectivity
features, depending on your service provider and account:
•
1x‐EVDO Rev. A supports Internet connections with data
rates up to 3.1 Mbps (downlink from the network) and
1.8 Mbps (uplink to the network). Average data rates are
450‐800 Kbps (downlink from the network) and
300‐400 Kbps (uplink to the network). Actual speed
depends on the network conditions.
•
1x‐EVDO Rev. 0 supports Internet connections with data
rates up to 2.4 Mbps (downlink from the network) and
153 Kbps (uplink to the network). Average data rates are
400‐700 Kbps (downlink from the network) and
40‐80 Kbps (uplink to the network). Actual speed depends
on the network conditions.
•
1X supports Internet connections with data rates up to
153 Kbps. Actual speed depends on the network condi‐
tions.
Once the connection is established, you can open your browser
and connect to any web site that is accessible through the
Internet, or access other Internet services (such as e‐mail).
The connection is “active” when data transmission is
occurring. If data transmission stops for a period of time
(determined by the network), the connection becomes
dormant.
Document 2131145. Rev 1.0 Feb.09
11
AirCard 402 Modem - User Guide
•
Circuit switched (dial‐up) data, using the earlier CDMA
IS‐95 specification, supports data connections to any dial‐
in service at rates up to 14.4 Kbps.
•
QNC (Quick Net Connect) provides a simplified way to
dial into an Internet connection (using circuit switched
data) where 3G (1xEV‐DO or 1X) high‐speed packet
service is not available.
•
SMS (Short Message Service) allows you to send and
receive short text messages using the modem.
Additional features of the modem
Beyond the features of the CDMA network, the modem
provides additional software features:
•
PIN security code to protect your modem and account
from unauthorized use.
•
A wizard to assist with activating your CDMA account.
•
Sound options to customize ringtones for SMS messages.
•
A Call Log to track outgoing calls and determine the
amount of data transferred.
Package contents
Your package contains the following items:
•
AirCard 402 modem
•
Quick Start Guide
To install the modem drivers and software, you do not need an
installation CD. Your modem uses the Sierra Wireless
TRU‐Install feature. The drivers and software are installed
when you insert the modem into your computer and go
through the software installation; an installation CD is not
required.
System components
Your modem is just one part of a system designed to provide
you with a wide range of communication features. Every
component of the system is needed to enable these capabilities.
12
2131145
Introducing the AirCard 402 modem
Your host computing device
Your notebook or desktop computer hosts the modem
hardware and runs the communication software: your web
browser or e‐mail application, and Watcher—the enabling
software for the modem.
You may also have other software on your computer that can
be used wirelessly with the modem, such as: file transfer appli‐
cations (FTP), chat or instant messaging, a VPN (Virtual
Private Network) client, client software for a corporate server
application.
The ExpressCard/PC Card modem
The modem provides your computer with a connection to the
CDMA wireless network.
The modem fits into a standard ExpressCard/34 or
ExpressCard/54 slot or, when used in the card adapter, into a
PC Card slot available on most notebook and desktop
computers.
Every CDMA network operates on one of three radio
frequency bands. As a dual‐band product, the modem
operates on two of these bands (see page 38), providing a wide
coverage area.
The modem drivers and enabling
software
The modem drivers and enabling software (Watcher) monitor
and manage your wireless connections.
Your modem uses the Sierra Wireless TRU‐Install feature—the
drivers and software are installed when you insert the modem
into your computer.
The device driver software enables the modem to work with
your computer’s operating system.
Using the Watcher software, you can manage the modem and
monitor your connections.
For step‐by‐step instructions to access features of Watcher, use
the application’s online help.
Document 2131145. Rev 1.0 Feb.09
13
AirCard 402 Modem - User Guide
CDMA service provider account
Companies that operate CDMA networks and provide access
to these networks are called service providers. To use the
modem, you must have an account with a CDMA service
provider.
Note: You can use the Lock
Modem feature to prevent others
from using your account, should
your modem be stolen.
Each service provider has its own pricing options. There may
be flat rate accounts, which provide you a maximum number
of minutes of network usage for a fixed monthly fee. There
may be accounts for which you are charged for network usage
by the minute or by the amount of data transmitted.
Your account may include a variety of other services such as
SMS messaging or location‐based services.
Each modem has been provisioned at the factory for use with a
particular service provider. This sets the modem to use
particular radio channels and enables services specific for that
provider.
The process of setting up your account is called activation.
Activation involves action by the service provider and configu‐
ration of the modem.
The procedure to configure (activate) your modem is covered
in “Activation” on page 25.
The CDMA wireless network
14
Note: More information about
CDMA networks is available on
the CDMA Development Group
web site, www.cdg.org.
This is the worldwide infrastructure providing the radio
coverage that allows you to stay connected. Made up of radio
towers and a variety of network switches, routers, and servers,
the network is an interconnection of many service providers.
Note: Most service providers
have coverage maps on their
web sites.
There are CDMA networks that operate in the frequency bands
supported by the modem throughout North America and
parts of Latin America, Asia, and New Zealand. However,
each service provider operates a network that covers a limited
geographical area within the overall CDMA coverage area.
Note: The fee for service is
usually higher when you are
roaming (connecting to a
network other than the one
belonging to your service
provider).
Most service providers have “roaming” agreements with other
service providers, so that they can offer service outside of the
coverage area of their own networks. For example, assuming
you live in Vancouver (Canada), and travel frequently to
Seattle (United States), you can obtain an account with a
Vancouver service provider that has a roaming agreement with
a service provider in Seattle. You would then have local service
in Vancouver, and roaming service in Seattle.
2131145
Introducing the AirCard 402 modem
Care and maintenance of your
modem
As with any electronic device, the modem must be handled
with care to ensure reliable operation. Follow these guidelines
in using and storing the modem:
Document 2131145. Rev 1.0 Feb.09
•
Do not apply adhesive labels to the modem or card
adapter. This may cause the modem or card adapter to
become jammed inside the card slot.
•
The modem should fit easily into your ExpressCard/
PC Card slot. Forcing the modem into a slot may damage
connector pins.
•
When inserting or removing the modem, always grip it by
the sides rather than the top (see the drawings on page 23).
•
Protect the card from liquids, dust, and excessive heat.
•
When not installed in your computer, store the modem in
its carry case
15
AirCard 402 Modem - User Guide
16
2131145
2: Getting Started
• The AirCard 402
software
• Account activation and
configuration
Before you can begin using the modem, you must:
1.
Insert the modem, to install the enabling software and
drivers.
2.
Activate an account and configure the modem to use your
account (unless the modem has been pre‐activated).
This section provides an overview of this process.
The AirCard 402 software
The modem comes with the following software:
•
Watcher application that you use to manage the modem
and monitor your connections on your computer
•
The driver software that provides the interface between
the modem and your Windows operating system
Detailed instructions for installing the modem and its software
are provided in “Installation” on page 19.
Account activation and
configuration
To use the modem, you must have an account with a CDMA
service provider. The process of setting up an account is called
activation.
If you purchased the modem directly from a service provider,
you may already have an account; your modem may be pre‐
activated.
Otherwise, run the Watcher software and the Activation
Wizard, which guides you through the activation and configu‐
ration process. (Depending on your configuration, the software
and the activation procedure may start automatically.)
Configuring the modem involves setting the phone number
assigned by your service provider and may involve entering
other network parameters and settings such as a user name
and password to access services.
Document 2131145. Rev 1.0 Feb.09
17
AirCard 402 Modem - User Guide
Your service provider may need to know:
•
The billing information to use to collect payment for your
network usage.
•
The ESN (Electronic Serial Number) or MEID (Mobile
Equipment Identifier) assigned to your modem during the
manufacturing process. (The ESN or MEID is printed on a
label on the modem and can be displayed in the software.)
This number is used to help authenticate your account
when you connect for service.
You require from your service provider:
18
•
An activation code that gives you access to configure the
account.
•
A phone number for your modem.
•
Additional information specific to your service provider
such as:
· A user ID (username) and password to authenticate your
network connection.
· A SID (System IDentifier) that identifies your home
network area and is used together with your phone
number to determine if you are “home” or “roaming”.
2131145
3: Installation
• System requirements
• Installing the modem
and software
• Removing the modem
• Attaching an external
antenna
This chapter guides you through the steps necessary to install
the modem on a notebook or desktop computer.
The basic steps are:
1.
Insert the modem into the ExpressCard/PC Card slot to
install the modem drivers and software.
2.
If the modem has not been pre‐activated, use the
Activation Wizard to configure the modem (as described
in “Activation” on page 25).
Before you begin the installation process, ensure your
computer meets the requirements described below.
System requirements
The modem is supported on notebook and desktop computers
running:
•
Windows Vista
•
Windows XP (Home and Professional versions) with
Service Pack 2 or later
•
Windows 2000 with Service Pack 4 and Update Rollup 1
To install the modem, you require one of the following slots:
•
ExpressCard/34
•
ExpressCard/54
•
Type II PC Card slot.
Installing the modem and
software
Note: If you’re running Windows XP, you may require administrative
privileges, depending on the Windows XP installation.
If you’re running Windows Vista or Windows 2000, you must be
logged in with administrative privileges to install the modem software.
If you’re running Windows 2000, your computer might be restarted, as
part of the installation process; save any open documents.
Document 2131145. Rev 1.0 Feb.09
19
AirCard 402 Modem - User Guide
To install Watcher and the modem drivers:
Note: Do not forcefully insert the
modem. This may damage the
connector pins.
1.
If your computer has a WiFi or Bluetooth adapter, turn it
off. (For instructions, see the user guide or online Help of
your computer).
2.
If your computer has a PC Card slot, grip both sides of the
card adapter and insert the modem and card adapter into
your computer (modem label facing up); proceed to step 6
on page 21.
If your computer has an ExpressCard slot, remove the
modem from the card adapter, as described below.
3.
20
Slide and hold the locking tab in the indicated direction.
2131145
Installation
Note: Do not forcefully insert the
modem. This may damage the
connector pins.
4.
Holding the locking tab, use your other hand to free the
modem from the card adapter.
5.
Gripping both sides of the modem, insert it into your
computer (modem label facing up).
6.
If the TRU‐Install window is not displayed, in Windows
Explorer browse to the
entry (under My
Computer), then browse to the Win folder and run Setup.exe;
alternatively, if you’re running Windows Vista and the
AutoPlay window is displayed, click Run setup.exe.
Document 2131145. Rev 1.0 Feb.09
7.
In the TRU‐Install window, click OK.
8.
In the “Welcome to the InstallShield Wizard” window,
select Install to launch the InstallShield® Wizard.
21
AirCard 402 Modem - User Guide
9.
If the Open With... window appears, cancel the installation
(your computer is missing some files required for the
installation). Search for Instmsiw.exe (if you’re running
Windows 2000) among the downloads at
www.microsoft.com. Install the file on your computer,
remove the modem from your computer, then rerun the
installation.
10. If the Ikernel Application Error window appears:
a) Cancel the installation.
b) Download the file:
http://support.installshield.com/kb/files/Q108312/
ikernelupdate.exe.
c) Install the file on your computer, remove the modem
from your computer (see page 23), then rerun the
installation.
11. Use the Next and Back buttons to navigate through the
wizard noting the following:
· To proceed with the installation, you must click I accept
the terms in the license agreement to indicate your accep‐
tance of the terms of the license agreement.
Windows detects the modem and installs the drivers for it.
This may take a few minutes. Once completed, the system
tray may display the message “Your devices are ready to
use“ or “Your new hardware is installed and ready to use”:
12. If you are prompted to restart your computer:
a) Save any open documents.
b) Select the option to restart your computer.
c) Wait until your computer restarts and Windows is ready.
13. When you are notified that the installation is complete,
click Finish.
14. If Watcher has not started automatically, start it: double‐
click the Watcher icon
on your desktop.
15. Proceed to configure the modem to use your account (if it
was not pre‐activated). See “Activation” on page 25.
22
2131145
Installation
Removing the modem
To remove the modem:
1.
Close Watcher if it is open.
2.
If you’re running Windows 2000, click the Unplug or Eject
Hardware icon
in the system tray, and click the entry
for NEC PCI to USB Open Host Controller or Standard
Enhanced PCI to USB Host Controller. If a dialog box appears
notifying you that it is safe to remove the device, click OK.
3.
Use the ejector (located on your computer, next to the
ExpressCard/PC Card slot) to remove the modem from the
slot. Pull the modem out of the slot by gripping both sides
of the modem and pulling the modem straight out.
Correct
Incorrect
Attaching an external antenna
You can improve the signal strength by attaching an external
antenna with a TS9 connector (sold separately). The recom‐
mended antenna is the 6‐band blade antenna with TS9
connector, available from www.sierrawireless.com (part number
6000342).
Caution: Use of other antennas may violate FCC requirements.
To attach the external antenna:
Document 2131145. Rev 1.0 Feb.09
1.
If the modem is inserted in your computer, remove it.
2.
Gently flip open the tab on the side of the modem.
3.
Hold the antenna cable by the connector (end) part, and
carefully insert the connector part of the cable into the
corresponding connector on the modem.
4.
Reinsert the modem into your computer.
23
AirCard 402 Modem - User Guide
24
2131145
4: Activation
• Account configuration
procedures
Account configuration
procedures
The final step to making the modem operational is configuring
it to use your CDMA service provider account. The process of
activation configures your modem with the required account
parameters (phone number, username, password, and so on).
If you purchased a pre‐activated modem, this step is not
necessary. Once the application software and drivers are
installed, the modem is ready for use. Proceed to “Watcher
Basics” on page 27.
Otherwise, you must either allow use the Activation Wizard to
activate and configure your account.
Activation Wizard
The Activation Wizard walks you through the process of
configuring an account. The process and options vary based on
the service provider.
This section is a guide only. Consult the Quick Start Guide, and
follow the directions on screen and instructions given by your
service provider representative.
If your modem does not have an activated account, and
Watcher has started automatically, then the Activation Wizard
should start automatically. If this does not happen:
1.
Ensure Watcher is running. If it is not, double‐click the
Watcher icon
on your desktop.
2.
Start the Activation Wizard: select Tools > Activation Wizard.
3.
If the Automated Activation option is not available, select
Manual Activation and go to “Manual activation” on page 26.
4.
Select the Automated Activation option.
The activation progress is displayed in the Activation Wiz‐
ard window. If the process is successful, the window dis‐
plays “Activation successful”.
Document 2131145. Rev 1.0 Feb.09
25
AirCard 402 Modem - User Guide
Note: If the window does not display “Activation successful”, retry the
process. If the process continues to fail, use manual activation (below)
or contact your service provider.
At this point your modem is ready to use.
Proceed to “Watcher Basics” on page 27.
Manual activation
Manual activation involves phoning your service provider,
exchanging information, and entering your account infor‐
mation into the appropriate fields in the wizard. (To use this
method, you require a phone.)
Use the Next and Back buttons to navigate through the wizard,
noting the following:
•
Prepare your billing information, before you phone the
service provider or proceed to the next window.
•
Contact your service provider. Inform your service
provider that you are activating a Sierra Wireless wireless
device. The representative will request your
ESN (Electronic Serial Number) or MEID. This is displayed
in the Activation Wizard (and is printed on the modem
box and on the label on the back of the modem).
•
As prompted by the wizard, enter the information
provided by the service representative.
•
Select Finish in the final window of the wizard.
On completion of the Activation Wizard, the modem is ready
for use. Proceed to “Watcher Basics” on page 27.
26
2131145
5: Watcher Basics
• Starting and closing
Watcher
• Components of the
Watcher Window
• Interpreting icons
• GPS Monitor window
• Online Help
• Warranty
• Troubleshooting
Watcher is the application that allows you to manage and
monitor the connection between the modem and the CDMA
network. You use Watcher to:
•
Determine your signal strength, roaming status, 3G high‐
speed data availability, and other network connection
parameters
•
Initiate and end data calls
•
Use location‐based services (subject to feature availability)
•
View call statistics
•
Receive and send SMS messages
•
Customize features and options
Depending on Watcher settings, you may be able to connect to
the CDMA network without starting Watcher—simply by
launching whatever application you want to use (such as your
web browser or e‐mail application); for details, see the online
help topic “Autoconnect behaviour”. However, Watcher and
its icon in the system tray won’t be available for you to monitor
the status of the connection. Location‐based services also won’t
be available.
Starting and closing Watcher
Depending on your settings in the Options window, Watcher
may launch automatically anytime you insert the modem. You
can also launch Watcher by:
•
Double‐clicking the Watcher icon
on your desktop
•
Selecting:
In Windows Vista or Windows XP: Start > All Programs >
Sierra Wireless > Watcher > Watcher;
In Windows 2000: Start > Programs > Sierra Wireless >
Watcher > Watcher.
Document 2131145. Rev 1.0 Feb.09
27
AirCard 402 Modem - User Guide
The standard Windows control buttons in the upper right
corner of the window are used to minimize or close Watcher.
When minimized, Watcher does not appear as a taskbar
button. Instead, an icon is shown in the system tray, usually at
the right end of the taskbar. (See “Minimized icons” on
page 32.)
Components of the Watcher
window
The window has three areas that display messages and icons:
the Connection Status Area (page 30), Call Status Area
(page 31), and Indicator Area (page 32). These areas are shown
in Figure 5‐1 that follows.
A menu bar is located on the upper left side of the window.
Windows control buttons are in the top right corner.
Menu bar
Toggle Full/Compact button
Minimize button
Close button
Connection Status Area
Call Status Area
Connect/
Disconnect
button
Indicator area
Figure 5-1: Watcher window
For a detailed description of each option in the menus, see the
online help.
28
2131145
Watcher Basics
Window controls
•
The Minimize button closes the Watcher window but leaves
the application running. When Watcher is minimized, you
can use the Watcher icon in the system tray to determine
the modem status. (See “Minimized icons” on page 32.)
This icon replaces a taskbar button for Watcher.
Once minimized, you can redisplay the Watcher window
by doing one of the following:
· Clicking the Watcher icon in the system tray
· Double‐clicking the Watcher desktop shortcut
· Launching Watcher from the Start menu.
•
The Toggle Full/Compact button
is used to switch
between the full Watcher window and the compact view:
The compact view allows you to see connection status and
indicators while using less space on the desktop. If you
right‐click the compact view, a menu is displayed. From
this menu you can open some of the other Watcher win‐
dows or establish/end a data connection.
To return to full view, click the view toggle button in the
top right.
•
The Close button
is used to exit Watcher.
Docking
You can set the Watcher window to “jump” to the edge of your
screen when you move the window close to an edge. This lets
you easily position Watcher in a corner of the screen.
•
Select View > Docking
Always On Top
You can set Watcher to always display in front of other
windows. This allows you to monitor connection status while
using another maximized application, such as your web
browser.
•
Document 2131145. Rev 1.0 Feb.09
Select View > Always On Top
29
AirCard 402 Modem - User Guide
Interpreting icons
Watcher makes extensive use of icons to indicate status and
events. The various icons are described in the following
sections on the display areas of Watcher.
Connection Status Area
The Connection Status Area uses the icons shown in the
following table.
Table 5-1: Connection Status Area icons
Icon
Meaning
Modem not detected.
You may be able to resolve this by doing one of the
following:
- Unlocking the modem (Tools > Unlock Modem)
- Powering the modem on (Tools > Turn Radio On)
- Ejecting the modem and re-inserting it
If this icon is still displayed, restart your computer.
The Signal Strength indicator uses bars to show the
intensity of the radio signal. The number of bars
increases as signal strength increases, to a maximum
of five bars.
When the bars are dimmed and the antenna icon is
crossed out, no connection is possible for one of these
reasons:
• You are outside the CDMA network coverage area
• The signal strength is too weak
• A network or account problem is preventing the
modem from obtaining service
1xEV-DO Rev. A icon.
1xEV-DO Rev. 0 icon.
1X icon.
When only the letters are displayed, you have acquired
service, but have not established a data connection.
When the indicator has a gray background, the network
connection is dormant. (You are connected, but there is
currently no traffic.)
When the indicator has a darker background, you have
a data connection on the wireless service.
30
2131145
Watcher Basics
Table 5-1: Connection Status Area icons (continued)
Icon
Meaning
The Roaming Status indicator shows whether you are
roaming onto the network of a service provider other
than your own.
When the indicator is off (gray), you are within the local
coverage area of your service provider. When the
indicator is on (solid black), you are roaming.
Your coverage area and account charges depend upon
your service provider and the type of account you
have.
There may be surcharges for roaming service.
If there is no roaming agreement between your service
provider and the local carrier, you may be unable to
establish data connections and use other features.
Location-based services may not be available
(depending on the settings of your device, the
mechanism that the network and your device use to
obtain location information, and other factors).
Call Status Area
The Call Status Area displays messages related to the status or
progress of a connection.
Where a duration timer is shown, timing begins when the call
is initiated—not from the time the call is fully connected. This
is a measure of the time the modem has been using the radio
channel (a wireless network resource).
“Click this display to exit PowerSave mode” indicates that the
modem could not find a system within a 15 minute interval. To
conserve power, the modem reduces channel scanning to once
every three minutes. To force the modem out of PowerSave
mode, click in the Call Status Area. The modem performs a
channel scan and, if no network is detected, returns to
PowerSave mode.
Document 2131145. Rev 1.0 Feb.09
31
AirCard 402 Modem - User Guide
Indicator area
The Indicator area displays an icon that notifies you when you
receive SMS messages, and an icon that reflects the GPS status
(subject to feature availability; network operator dependent).
Table 5-2: Indicator Area icons
Icon
Meaning
The SMS message indicator shows whether you have
unread messages. A blinking icon indicates that there are
one or more urgent or important unread messages.
To display the SMS Express window (in which the
messages are displayed), select Tools > SMS Express or
double-click the icon.
If you position the mouse pointer over the GPS icon, the
ToolTip shows the GPS status (on or off).
Double-click the icon to open the GPS Monitor window
(page 33).
(Network operator dependent; this icon may not be
displayed.)
Minimized icons
Watcher displays an icon in the Windows system tray (which
is usually located in the lower right corner of your screen). The
system tray icon indicates your connection status or notifies
you when you have SMS messages.
Table 5-3: System tray icons
Icon
Meaning
Watcher cannot detect the modem. Ensure that the
modem is powered on, not locked, and properly
connected to your computer.
You are in service on the network but have no active data
connection.
The number of red bars indicates the signal strength.
You have an active data connection.
The number of green bars indicates the signal strength.
You have a new SMS message.
32
2131145
Watcher Basics
Only one icon can be displayed at a time. The priority of icons,
from highest to lowest, is:
•
No modem detected
•
SMS message(s)
•
Active or inactive connection.
For example, if you have unread SMS messages, and then
establish a data connection, the icon still displays as an unread
SMS message.
GPS Monitor window
The GPS Monitor window reports GPS data from your
modem.
The modem must have a fix on at least four satellites to report
latitude, longitude, altitude, velocity and heading. (The status
bar at the bottom of the GPS Monitor window indicates how
many satellites are being tracked.)
To open the GPS Monitor window:
1.
In Watcher, select Tools > Display GPS.
‐ or ‐
Double‐click the GPS icon
in the main Watcher
window (network operator dependent; this icon may not
be available).
The GPS Monitor window reports:
Document 2131145. Rev 1.0 Feb.09
•
Longitude and Latitude — your coordinates in degrees,
minutes, and seconds.
•
Direction — your direction in degrees from true north (0),
increasing clockwise.
•
Speed — calculated based on your current latitude and
longitude and the last reading (one second previous). This
is either in kilometers per hour or miles per hour,
depending on your chosen option.
•
Altitude — your altitude relative to mean sea level, in
either feet or meters, depending on your chosen option.
•
HEPE — Horizontal Estimated Position Error. Reflects
accuracy (horizontal/vertical precision).
33
AirCard 402 Modem - User Guide
•
GPS port — port used for GPS activity.
•
Updated — date/time that the GPS values were last
acquired. The display format is based on your Control
Panel settings in Windows.
From the GPS Monitor window you can:
•
Determine the number of satellites being tracked
•
Get your current location
•
View a map of your current location
•
Start/stop a tracking session
•
Configure GPS settings
For detailed information on using GPS and configuring the
settings, see the online Help of GPS Monitor.
Online Help
The Watcher and GPS Monitor applications include extensive
online help to provide operating hints and step‐by‐step
instructions for getting the most from your modem.
You can access online help in several ways:
•
Press  in any window.
•
Use Windows Explorer to navigate to Program Files >
Sierra Wireless Inc > Watcher > Help, and double‐click
Watcher_ENU.chm (for Watcher help) or GPS_ENU.chm (for
GPS Monitor help).
The help files have a table of contents, an index, and search
capabilities.
Warranty
You can access a PDF of the warranty, in:
•
Windows Vista or Windows XP: Start > All Programs >
•
Windows 2000: Start > Programs > Sierra Wireless > Watcher
Sierra Wireless > Watcher
34
2131145
Watcher Basics
Troubleshooting
The online help includes descriptions of most common error
messages. Look in the table of contents under Troubleshooting.
For help with other problems:
•
Consult the Sierra Wireless web site at
www.sierrawireless.com, where you will find an extensive
knowledge base that can be searched to address most
problems.
•
Document 2131145. Rev 1.0 Feb.09
Contact your service provider.
35
AirCard 402 Modem - User Guide
36
2131145
6: Technical Specifications
• LED operation
• Radio frequency and
electrical
specifications
• Environmental
specifications
This chapter describes the function of the LEDs, and provides
technical product data for the modem.
LED operation
The modem has two LED lights. The LEDs operate as follows:
Table 6-1: LED operation
LED
Document 2131145. Rev 1.0 Feb.09
State
Indicates
Off
The modem has no power, or the LED has been
disabled through the software.
Check whether any of the following apply:
• You have powered off the modem.
• The modem is not completely inserted into the
ExpressCard/PC Card slot.
• The computer is in suspend mode, which powers
down the modem.
• You have set Disable LED (under Tools >
Options > General) to “Yes” (subject to feature
availability).
Blue, not
blinking
The modem has power and is working properly.
Blue,
blinking
The modem’s firmware is being updated. Do not
remove the modem.
37
AirCard 402 Modem - User Guide
Table 6-1: LED operation (continued)
LED
State
Indicates
Amber,
blinking
The modem is searching for service.
If this LED state persists:
• Ensure the modem is properly connected to your
computer.
• If you are inside a building or near a structure
that may be blocking the signal, change the
position or location of your computer.
• You may be able to improve the signal strength
by attaching an external antenna (page 23).
• Ensure you are within the CDMA network
coverage area. For coverage information,
contact your service provider.
• Check with your service provider—a network or
account problem may be preventing the wireless
device from obtaining service.
Amber, not
blinking
An error has occurred. Remove the modem (page 23)
and reinsert it.
Off
No service is available.
See the suggestions for “Amber, blinking” on
page 38.
Amber,
blinking
1X coverage is detected. Ready to connect to the
network (click Connect).
Amber, not
blinking
The modem is connected to the 1X network, and can
send or receive data.
Blue,
blinking
1x-EVDO coverage (Rev. 0 or Rev. A) is detected.
Ready to connect to the network (click Connect).
Blue, not
blinking
The modem is connected to the 1x-EVDO network,
and can send or receive data.
Radio frequency and electrical
specifications
Table 6-2: Radio frequency and electrical
specifications
38
Approvals
Compliant with:
IS-2000 Release 1.0 (CDMA 1X)
IS-707-A Data, IS-856 (CDMA 1x-EVDO), IS-866,
IS-878, IS-890, CDMA Development Group
FCC
Industry Canada
Voltage
+3.3 Vdc from ExpressCard or PC Card slot
2131145
Technical Specifications
Table 6-2: Radio frequency and electrical
specifications (continued)
Current
Maximum: 1300 A
Typical data call current (talk mode):
350 mA (1X)
430 mA (1xEV-DO)
Standby:
100 mA (1xEV-DO/IS2000 hybrid
mode)
Transmitter
power
200 mW (+23 dBm) average
Transmit
PCS:
1850 to 1909.95 MHz
Cellular: 824.04 to 848.97 MHz
Receive
PCS:
1930 to 1989.95 MHz
Cellular: 869.04 to 893.97 MHz
GPS:
1575.42 MHz
Channel
spacing
1.25 MHz
Frequency
stability
±150 Hz
Environmental specifications
Table 6-3: Environmental specifications
Document 2131145. Rev 1.0 Feb.09
Operating
temperature
-20 to +55°C (ambient, outside PCMCIA
enclosure)
Storage
temperature
-40 to +85°C
Humidity
95%, non-condensing
Vibration
Random vibration, 10 to 1000 Hz, nominal 6G
RMS in each of 3 mutually perpendicular axes.
Test duration of 60 minutes for each axis, for a
total test time of 3 hours (non-operating).
Drop
1 m on concrete on each of 6 faces, 2 times
39
AirCard 402 Modem - User Guide
40
2131145
7: Regulatory Information
• Important safety/
compliance
information
• Information pertaining
to OEM customers
Important safety/compliance
information
The design of the AirCard 402 modem complies with U.S.
Federal Communications Commission (FCC) and Industry
Canada (IC) guidelines respecting safety levels of radio
frequency (RF) exposure for portable devices, which in turn
are consistent with the following safety standards previously
set by Canadian, U.S. and international standards bodies:
•
ANSI / IEEE C95.1‐1999, IEEE Standard for Safety Levels with
Respect to Human Exposure to Radio Frequency Electromag‐
netic Fields, 3kHz to 300 GHz
•
National Council on Radiation Protection and Measure‐
ments (NCRP) Report 86, ‐1986, Biological Effects and
Exposure Criteria for Radio Frequency Electromagnetic Fields
•
Health Canada, Safety Code 6, 1999, Limits of Human
Exposure to Radio frequency Electromagnetic Fields in the
Frequency Range from 3 kHz to 300 GHz
•
International Commission on Non‐Ionising Radiation
Protection (ICNIRP) 1998, Guidelines for limiting exposure to
time‐varying electric, magnetic, and electromagnetic fields (up
to 300 GHz)
FCC ID: N7NAC402.
CAUTION: The AirCard 402 modem must be 1.2 cm or more
from users during operation, to satisfy FCC RF exposure
requirements. It is recommended to use the AirCard 402
modem in a PC Card slot whenever possible. If the laptop
computer has two slots, it is recommended to use the upper
slot for optimum modem performance. When the AirCard 402
modem is inserted into the laptop computer during lap held
usage, it is recommended that the antenna portion of the
AirCard 402 modem be moved away from the leg to ensure the
maximum data rate is available to the user. The AirCard 402
modem has been tested for compliance with FCC / IC RF
exposure limits in the laptop computer(s) configurations with
the side loading ExpressCard or PC Card slot and can be used
in laptop computers with substantially similar physical dimen‐
sions, construction, and electrical and RF characteristics. This
modem must not be used with any other antenna or trans‐
Document 2131145. Rev 1.0 Feb.09
41
AirCard 402 Modem - User Guide
mitter that has not been approved to operate in conjunction
with this modem. Note: This modem must not be used in any
unapproved configurations. For details, contact Sierra
Wireless.
Use of this device in any other configuration may exceed the
FCC RF Exposure compliance limit. Note: If this modem is
intended for use in any other portable device, you are respon‐
sible for separate approval to satisfy the SAR requirements of
Part 2.1093 of FCC rules.
WARNING (EMI) - United States FCC Information ‐ This equipment
has been tested and found to comply with the limits for a
Class B computing device peripheral, pursuant to Part 15 of
the FCC rules. These limits are designed to provide reasonable
protection against harmful interference in a residential instal‐
lation.
This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that inter‐
ference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and
receiver.
•
Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician
for help.
This device complies with Part 15 of the FCC Rules. Operation
is subject to the condition that this device does not cause
harmful interference.
CAUTION: Any changes or modifications not expressly
approved by Sierra Wireless could void the user’s authority to
operate the equipment.
WARNING (EMI) - Canada ‐ This digital apparatus does not
exceed the Class B limits for radio noise emissions from digital
apparatus as set out in the interference causing equipment
standard entitled ʺDigital Apparatusʺ, ICES‐003 of the
Department of Communications.
42
2131145
Regulatory Information
Cet appareil numérique respecte les limites de bruits radioélec‐
triques applicables aux appareils numériques de Classe B
prescrites dans la norme sur le matériel brouilleur: ʺAppareils
Numériquesʺ, NMB‐003 édictée par le ministre des Communi‐
cations.
If you have purchased this product under a United States
Government contract, it shall be subject to restrictions as set
forth in subparagraph (c)(1)(ii) of Defense Federal Acquisitions
Regulations (DFARs) Section 252.227‐7013 for Department of
Defense contracts, and as set forth in Federal Acquisitions
Regulations (FARs) Section 52.227‐19 for civilian agency
contracts or any successor regulations. If further government
regulations apply, it is your responsibility to ensure
compliance with such regulations.
Information pertaining to OEM customers
The AirCard 402 modem has been granted modular approval
for mobile applications. Integrators may use the AirCard 402
modem in their final products without additional FCC / IC
certification if they meet the following conditions. Otherwise,
additional FCC / IC approvals must be obtained.
1.
At least 20 cm separation distance between the antenna
and the user’s body must be maintained at all times.
2.
To comply with FCC / IC regulations limiting both
maximum RF output power and human exposure to RF
radiation, the maximum antenna gain must not exceed
5.2 dBi in the Cellular band and 3.75 dBi in the PCS band.
3.
The AirCard 402 modem and its antenna must not be
colocated with any other transmitter or antenna within a
host device.
4.
A label must be affixed to the outside of the end product
into which the AirCard 402 modem is embedded, with a
statement similar to the following:
This device contains TX FCC ID: N7NAC402.
This equipment contains equipment certified under IC:
2417C-AC402.
Document 2131145. Rev 1.0 Feb.09
5.
A user manual with the end product must clearly indicate
the operating requirements and conditions that must be
observed to ensure compliance with current FCC / IC RF
exposure guidelines.
6.
The end product with an embedded AirCard 402 modem
must pass the unintentional emission testing and properly
authorized per FCC Part 15 requirements.
43
AirCard 402 Modem - User Guide
Note: If this modem is intended for use in a portable device, you are
responsible for separate approval to satisfy the SAR requirements of
FCC Part 2.1093 and IC RSS-102.
44
2131145
Appendix A: Glossary
1X
One Times Radio Transmission Technology (the ʺone timesʺ
refers to the frequency spectrum). Supports Internet
connections with data rates up to 153 Kbps. Actual speed
depends on the network conditions. Compare to 1x‐EVDO.
1x-EVDO
A high‐speed standard for cellular packet data communica‐
tions.
Rev. A supports Internet connections with data rates up to
3.1 Mbps (downlink from the network) and 1.8 Mbps (uplink
to the network).
Rev. 0 supports Internet connections with data rates up to
2.4 Mbps (downlink from the network) and 153 Kbps (uplink
to the network).
Average data rates are: for Rev. A: 450–800 Kbps (downlink
from the network) and 300–400 Kbps (uplink to the network);
for Rev. 0: 400‐700 Kbps (downlink from the network) and
40‐80 Kbps (uplink to the network).
Actual speed depends on the network conditions. Compare to
1X.
bps
CDMA
CDMA 1X
dormant
ESN
ExpressCard™
Document 2131145. Rev 1.0 Feb.09
bits per second—The actual data speed over the transmission
medium.
Code Division Multiple Access—A wideband spread spectrum
technique used in digital cellular, personal communications
services, and other wireless networks. Wide channels
(1.25 MHz) are obtained through spread spectrum transmis‐
sions, thus allowing many active users to share the same
channel. Each user is assigned a unique digital code, which
differentiates the individual conversations on the same
channel.
Also known as 1X, this is a high‐speed standard for CDMA
cellular communications.
The packet data connection has the logical PPP session left
open while the underlying physical link (the radio channel) is
released. When traffic is to resume, a radio channel is
re‐acquired and the original PPP session resumes.
Electronic Serial Number—The unique first‐generation serial
number assigned to the modem for cellular network use.
Compare to MEID.
Add‐in memory and communications cards for portable
computers. ExpressCard is a trademark of the PCMCIA.
45
AirCard 402 Modem - User Guide
FCC
Federal Communications Commission—The U.S. federal
agency that is responsible for interstate and foreign communi‐
cations. The FCC regulates commercial and private radio
spectrum management, sets rates for communications services,
determines standards for equipment, and controls broadcast
licensing. Consult www.fcc.gov.
firmware
Software stored in ROM or EEPROM; essential programs that
remain even when the system is turned off. Firmware is easier
to change than hardware but more permanent than software
stored on disk.
GPS
Global Positioning System—A system that uses a series of 24
geosynchronous satellites to provide navigational data.
host
•
A computer that uses a modem or a similar device to
answer a calling computer.
•
A source or destination in the communication network.
•
A computer that contains data or files to be accessed by
client computers. Also known as a server.
IS
IS-95
The standard for CDMA.
Kbps
Kilobits per second—Actually 1000, not 1024, as used in
computer memory size measurements of kilobytes.
LAN
Local Area Network
LED
Light Emitting Diode—A semiconductor diode that emits
visible or infrared light.
MEID
Mobile Equipment Identifier—The unique second‐generation
serial number assigned to the modem for cellular network use.
Compare to ESN.
Mbps
Megabits per second
MHz
packet
PC Card™
PCMCIA
PCS
46
Interim Standard—After receiving industry consensus, the TIA
forwards the standard to ANSI for approval.
Mega‐Hertz—One million cycles per second.
A short fixed‐length block of data, including a header, that is
transmitted as a unit in a communications network.
Add‐in memory and communications cards for portable
computers. PC Card is a trademark of the PCMCIA.
Personal Computer Memory Card International Association—
The organization that standardizes ExpressCards and
PC Cards.
Personal Communications Services—A cellular
communication infrastructure that uses a different frequency
range than AMPS.
2131145
Glossary
roaming
SMS
system tray
TIA
VPN
Document 2131145. Rev 1.0 Feb.09
A cellular subscriber is in an area where service is obtained
from a cellular service provider that is not the subscriber’s
provider.
Short message services—A feature that allows users of a
wireless device on a wireless network to receive or transmit
short electronic alphanumeric messages (up to 160 characters,
depending on the service provider).
Usually located in the lower right corner of your screen
Telecommunications Industry Association—A standards‐
setting trade organization, whose members provide
communications and information technology products,
systems, distribution services and professional services in the
United States and around the world. Consult www.tiaonline.org.
Virtual Private Network
47
AirCard 402 Modem - User Guide
48
2131145
Index
Numerics
1X
description, 11
icon, 30
LED ‐ coverage is detected, 38
1x‐EVDO
description, 11
icon, 30
LED ‐ coverage is detected, 38
3G
description, 11
connection status area, 30
contact information, 4
coverage
description, 14
CSD (circuit switched data)
description, 12
current location
get, 34
map of, 34
data
account
configuration, 25
activation
automated, 25
manual, 26
altitude, 33
always on top, 29
antenna, external, 23
approvals, 38
automated activation, 25
circuit switched ‐ description, 12
dial‐up ‐ description, 12
high‐speed, 11
QNC, 12
dial‐up data
description, 12
direction, 33
docking, 29
dormant, 30
drivers
description, 13
driving instructions, 10
drop test, 39
bands, frequency, 13
call status area, 31
care and maintenance, 15
CDMA 1X
description, 11
icon, 30
LED ‐ coverage is detected, 38
CDMA 1x‐EVDO
description, 11
icon, 30
LED ‐ coverage is detected, 38
CDMA network
3G services, 11
frequency bands, 13
service providers, 14
circuit switched data (CSD)
description, 12
close button, 29
compact view, 29
connection status
Windows (indicator in system tray), 32
Rev 1.0 Feb.09
electrical specifications, 38
Electronic Serial Number (ESN)
description, 18
EMI warning, 42
environmental specifications, 39
ESN (Electronic Serial Number)
description, 18
EVDO
description, 11
icon, 30
LED ‐ coverage is detected, 38
expanded (full) view
description, 28
toggle button, 29
external antenna, 23
FCC
compliance, 42
ID, 41
firmware upgrades, 4
frequency bands, CDMA network, 13
49
AirCard 402 Modem - User Guide
full view
description, 28
toggle button, 29
GPS
overview, 10
GPS Monitor window, 33
icon, 32
port number, GPS, 34
GPS Monitor window, 33
hardware
modem, removing, 23
hazards, 2
help, online, 34
help, troubleshooting, 35
HEPE (Horizontal Estimated Position Error), 33
high‐speed packet data, 11
Horizontal Estimated Position Error (HEPE), 33
humidity, 39
icons
connection status, 30
coverage, 30
GPS, 32
indicator area, 32
minimized, 32
roaming, 31
SMS messages, 32
system tray, 32
See also indicators.
ID, FCC, 41
ID, Industry Canada, 38
indicator area, 32
indicators
connection status, 32
GPS, 32
LED lights, 37
roaming, 31
SMS messages, 32
See also icons.
Industry Canada ID, 38
installation, 19
interference, 42
Internet, 11
knowledge base, 35
latitude, 33
LBS (location based services)
See GPS.
LED lights, 37
liability, limitation of, 3
limitation of liability, 3
location based services (LBS)
See GPS.
location, current
get, 34
map of, 34
longitude, 33
map of your current location, 34
MEID (Mobile Equipment Identifier), 18
messaging, text
See SMS.
minimize button, 29
minimized icons, 32
Mobile Equipment Identifier (MEID), 18
no service, 38
notices, regulatory, 41
number of satellites being tracked, 34
OEM customers, 43
online Help, 34
operating hints, 34
operating systems supported, 19
operating temperature, 39
packet data, high‐speed, 11
POI (points of interest), 10
points of interest (POI), 10
port, GPS, 34
PowerSave mode, 31
pre‐activation, 17
QNC, 12
Quick Net Connect (QNC), 12
radio frequency specifications, 38
50
2131145
Index
regulatory information, 41
requirements, system, 19
roaming
definition, 14
indicator, 31
safety, 2
sales desk, 4
satellites being tracked, number of, 34
searching for service, 38
service indicator, 32
short text messaging
See SMS.
signal strength, CDMA network, 30
SMS
message indicator, 32
software
overview, 13
installing, 19
using, 27
specifications
electrical, 38
environmental, 39
radio frequency, 38
speed of travel, 33
status area
call status area, 31
connection status area, 30
indicator area, 32
Windows system tray, 32
storage temperature, 39
support, 35
suspend mode, 37
system requirements, 19
system tray icons, 32
Document 2131145. Rev 1.0 Feb.09
taskbar icons, 32
temperature, 39
text messaging
See SMS.
tips, operating, 34
tracking session, 34
traveling speed, 33
troubleshooting, 35
TRU‐Install, 10
TRU‐Locate, 10
See also GPS.
upgrades, firmware, 4
vibration, 39
Virtual Private Network (VPN), 9
Vista, 19
VPN (Virtual Private Network), 9
warning
EMI, 42
warranty, 34
Watcher software
overview, 27
installing, 19
using, 27
Windows
system tray icons, 32
versions supported, 19
Windows Vista, 19
51
AirCard 402 Modem - User Guide
52
2131145


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