Sierra Wireless AC754S Mobile Hotspot User Manual AirCard 753S 754S User Guide
Sierra Wireless Inc. Mobile Hotspot AirCard 753S 754S User Guide
Contents
- 1. User Guide
- 2. User Manual
User Guide
Sierra Wireless AirCard 754S
Mobile Hotspot
User Guide
2131403
Rev 1
Preface
Rev 1 May.11 3
Important
Notice
Due to the nature of wireless communications, transmission and reception of data
can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be
totally lost. Although significant delays or losses of data are rare when wireless
devices such as the Sierra Wireless mobile hotspot are used in a normal manner
with a well-constructed network, the Sierra Wireless mobile hotspot should not be
used in situations where failure to transmit or receive data could result in damage
of any kind to the user or any other party, including but not limited to personal
injury, death, or loss of property. Sierra Wireless accepts no responsibility for
damages of any kind resulting from delays or errors in data transmitted or
received using the Sierra Wireless mobile hotspot, or for failure of the Sierra
Wireless mobile hotspot to transmit or receive such data.
Safety and
Hazards
Do not operate the Sierra Wireless mobile hotspot in areas where blasting is in
progress, where explosive atmospheres may be present, near medical
equipment, near life support equipment, or any equipment which may be
susceptible to any form of radio interference. In such areas, the Sierra Wireless
mobile hotspot MUST BE POWERED OFF. The Sierra Wireless mobile hotspot
can transmit signals that could interfere with this equipment.
Do not operate the Sierra Wireless mobile hotspot in any aircraft, whether the
aircraft is on the ground or in flight. In aircraft, the Sierra Wireless mobile hotspot
MUST BE POWERED OFF. When operating, the Sierra Wireless mobile hotspot
can transmit signals that could interfere with various onboard systems.
Note: Some airlines may permit the use of cellular phones while the aircraft is on the
ground and the door is open. Sierra Wireless mobile hotspots may be used at this time.
The driver or operator of any vehicle should not operate the Sierra Wireless
mobile hotspot while in control of a vehicle. Doing so will detract from the driver or
operator's control and operation of that vehicle. In some states and provinces,
operating such communications devices while in control of a vehicle is an offence.
Limitation of
Liability
The information in this manual is subject to change without notice and does not
represent a commitment on the part of Sierra Wireless. SIERRA WIRELESS AND
ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL
DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL,
PUNITIVE OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO,
LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE
ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS
PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS AFFILIATES HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE
FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.
Notwithstanding the foregoing, in no event shall Sierra Wireless and/or its
affiliates aggregate liability arising under or in connection with the Sierra Wireless
product, regardless of the number of events, occurrences, or claims giving rise to
liability, be in excess of the price paid by the purchaser for the Sierra Wireless
product.
Sierra Wireless AirCard 754S Mobile Hotspot User Guide
42131403
Patents This product may contain technology developed by or for Sierra Wireless Inc. This
product includes technology licensed from QUALCOMM® 3G. This product is
manufactured or sold by Sierra Wireless Inc. or its affiliates under one or more
patents licensed from InterDigital Group.
Copyright © 2011 Sierra Wireless. All rights reserved.
Trademarks AirCard® and Watcher® are registered trademarks of Sierra Wireless. Sierra
Wireless, and the Sierra Wireless logo are trademarks of Sierra Wireless.
Windows® and Windows Vista® are registered trademarks of Microsoft
Corporation.
Macintosh® and Mac OS X® are registered trademarks of Apple Inc., registered in
the U.S. and other countries.
QUALCOMM® is a registered trademark of QUALCOMM Incorporated. Used
under license.
Other trademarks are the property of their respective owners.
Contact
Information
Consult our website for up-to-date product descriptions, documentation,
application notes, firmware upgrades, troubleshooting tips, and press releases:
www.sierrawireless.com
Revision
History
Sales Desk: Phone: 1-604-232-1488
Hours: 8:00 AM to 5:00 PM Pacific Time
E-mail: sales@sierrawireless.com
Post: Sierra Wireless
13811 Wireless Way
Richmond, BC
Canada V6V 3A4
Fax: 1-604-231-1109
Web: www.sierrawireless.com
Revision
number Release date Changes
1May 2011 New document
Rev 1 May.11 5
Contents
Get Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Know your device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Power button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Mute switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Optional accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Power sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Set up and connect to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Insert the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Install the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Connect to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Homepage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Use Your Mobile Hotspot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Connect other wireless devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Set audio alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
View your GPS location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Use the microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
View SMS messages and alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Recharge the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Reset the Mobile Hotspot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
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Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Mechanical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Regulatory and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Safety and hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Regulatory information for North America . . . . . . . . . . . . . . . . . . . . . . . . 34
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Rev 1 May.11 7
1
1: Get Started
This chapter provides an overview of the Sierra Wireless AirCard
Mobile Hotspot features, and instructions on how to set up your
Sierra Wireless Mobile Hotspot and connect to the Internet.
Know your device
Your Mobile Hotspot enables you to create a Wi-Fi access point
anywhere there is cellular network coverage. You can use that Wi-Fi
access point to connect your laptop and other devices to the Internet.
You can also use your Mobile Hotspot in tethered mode by
connecting it to your laptop with the USB cable.
Additional features include:
•GPS
•Support for microSD memory card (up to 32 GB) for storing and
sharing files (Depending on your service provider, the microSD
card may not be supported.)
•Wi-Fi Protected Setup (WPS)
LCD
Power button
Mute switch
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Power button
Mute switch
The Mobile Hotspot automatically beeps when the connection status changes,
when you receive an alert, etc. To turn these beeps off, move the Mute switch to
the On position. (The red rectangle is visible.)
LCD
As well as providing setup information (Wi-Fi SSID (Network Name) and Wi-Fi
Key) the Mobile Hotspot LCD displays:
•Instructions during setup
•Status messages such as “Setup in progress”, “Searching for network”,
“Connected”, etc.
•Status icons (See Icons on the LCD screen on page 9 for details.)
•The amount of data transmitted
•Network name
•Error messages (See Alerts on page 27 for troubleshooting suggestions.)
Dashboard mode
More detailed information and instructions are available on the LCD Dashboard
mode. To access the Dashboard, double-click the Power button. Double-click the
Power button again to cycle through the Dashboard pages.
The information and instructions available on the Dashboard include:
•Connection information (Wi-Fi SSID (Network Name) and Wi-Fi Key)
•Messages / Alerts
•Billing information
•Information about the Mobile Hotspot such as the Wi-Fi network range,
network preference, firmware version, etc.
•WPS setup instructions
•WPS (Wi-Fi Protected Setup)—a fast, easy way to connect WPS-enabled
devices to your Wi-Fi network
Desired result Action
Turn Mobile Hotspot on Press and hold the Power button for a few seconds.
Turn Mobile Hotspot off Press and hold the Power button for a few seconds.
Wake up LCD screen Press and quickly release the Power button.
Enter Dashboard mode Double-click the Power button.
Respond to prompts on
the LCD screen Press and quickly release the Power button when prompted
to do so by the LCD screen. (This is used to confirm an
action.)
Get Started
Rev 1 May.11 9
Icons on the LCD screen
The icons on the LCD screen indicate the status of the Mobile Hotspot.
Network Name: xxxxxxx
Wi-Fi Key: xxxxxxxx
Signal strength
Network type
GPS
Wi-Fi users
Battery
Power LED
Network Name and
Wi-Fi Key
Icon Indicates
Signal strength
The more bars the stronger the RF signal.
No signal.
The type of network available.
4G—LTE
3G—HSPA, HSPA+
2G—EDGE, GPRS
Network icon with a black background
Service is available, but the Mobile Hotspot is not connected to the
network.
4G
3G
2G
4G
4G
3G
2G
Sierra Wireless AirCard 754S Mobile Hotspot User Guide
10 2131403
LED
The blue LED on the top of the Mobile Hotspot flashes:
•Slowly to indicate that it is powered on
•Quickly when the firmware is being updated
Network icon with a white background
The Mobile Hotspot is connected to the network.
Messages
You have messages or alerts. To view your messages and / or alerts, go
to the homepage and click the Messages icon.
GPS
When the icon is animated, the Mobile Hotspot is trying to obtain a
satellite fix or is tracking a location.
Wi-Fi users
The number beside the Wi-Fi icon shows the number of users (devices)
connected to your Wi-Fi network.
Wi-Fi radio is disabled.
You can enable Wi-Fi on the device homepage. See The Wi-Fi radio is
disabled icon appears on the LCD screen. on page 25.
Battery status
Indicates the charge status of the battery.
4 bars —100–80%
1 bar — 29–10%
Battery outline (No bars) — 9–0%
Recharge immediately.
Battery charging
No battery.
The Mobile Hotspot is powered on and connected to the AC charger.
The battery is charging through a USB connection.
The exclamation mark (!) in the battery outline indicates that the battery
is not recharging because the device is too hot to charge.
Make sure there is room for air to circulate around the device. If the
problem persists, move the device to a cooler environment.
Icon Indicates
4G
3G
2G
x
Get Started
Rev 1 May.11 11
Accessories
•Micro USB cable—Used mainly for recharging the battery, although you can
also use it to tether the Mobile Hotspot to your computer
•AC adapter— Used to recharge the battery or to power the Mobile Hotspot
from a wall socket
Optional accessories
Depending on your service provider, some or all of the following accessories may
be included in the box (or you can purchase these from www.sierrawireless.com/
wheretobuy/onlinestore/default.aspx):
•Rechargeable extended battery
•Car charger
•Desk cradle
Depending on your service provider, your box may also contain a microSD
memory card or you can purchase one from an electronics store. The Mobile
Hotspot supports microSD cards with a capacity of up to 32 GB. (Before
purchasing a microSD card, check with your service provider to confirm that this
feature is available.)
Power sources
You can power your Mobile Hotspot from:
•Rechargable battery included with the Mobile Hotspot
•USB port on your computer
•Wall socket using the AC adapter
You can also use any of the following optional items:
•Rechargeable extended battery
•Car charger
•Cradle
Battery life
Battery Life depends on a number of factors, including Wi-Fi strength and network
signal strength. If your Mobile Hotspot is set for short range and you have good
network signal strength, you can expect the battery to last about 4 hours.
Set up and connect to the Internet
Insert the SIM card
To insert the SIM card:
1. Remove the back cover.
Sierra Wireless AirCard 754S Mobile Hotspot User Guide
12 2131403
2. Slide the SIM card holder to the Open position.
3. Lift the SIM card guard and place the SIM card underneath it.
4. Lower the SIM card guard.
Get Started
Rev 1 May.11 13
5. Slide the SIM card holder to the Lock position.
Install the battery
1. Insert the battery as shown in the illustration. Ensure that the gold contacts
on the battery are lined up with the gold contacts on the device.
2. Replace the back cover.
Connect to the Internet
Note: Your Mobile Hotspot does not need to be connected to the computer with the USB
cable to connect to the Internet. The USB cable is used mainly for recharging the battery.
(Although you can also connect to the Internet with the Mobile Hotspot tethered to the
laptop with the USB cable.)
Battery
Gold contacts
Default
security credentials
Sierra Wireless AirCard 754S Mobile Hotspot User Guide
14 2131403
To connect to the Internet:
1. Press and hold the power button for a few seconds.
2. The first time you connect to the Mobile Hotspot network, the LCD screen
displays the message “Connect your computer to Wi-Fi network”.
The Wi-Fi SSID (Network Name) and the Wi-Fi Key are also shown on the
LCD screen.
Subsequent connections are automatic.
Note: The LCD screen may go into sleep mode to save power. To reactivate the LCD
screen, press and quickly release the power button.
3. On your computer, view the list of available Wi-Fi networks.
4. Select the Wi-Fi SSID (Network Name) displayed on the Mobile Hotspot LCD
screen, and connect to it.
5. When prompted, enter your Wi-Fi Key, as it appears on the Mobile Hotspot
LCD screen.
6. Launch your browser to surf the Internet.
7. Depending on your service provider, you may be directed automatically to the
Mobile Hotspot Homepage, where you can change the Wi-Fi Key, Admin
Password and other settings.
Optional: If you are not automatically directed to the Mobile Hotspot Homep-
age and you want to change any of the Mobile Hotspot settings, you can type
in the homepage URL. (See Homepage for details.)
Note: To make changes to the Mobile Hotspot settings on the homepage, you must first
log in as Administrator. See Homepage for details.
Homepage
Your Mobile Hotspot comes configured and ready to use, but if you want to
change the security settings, the Wi-Fi SSID (Network Name) and other settings,
go to your Mobile Hotspot’s Homepage.
The URL for the homepage depends on your service provider. The homepage
URL is shown on the LCD during setup and on the Dashboard. You can also find
it in the Quick Start Guide that came with your Mobile Hotspot or contact your
service provider for the URL.
To make changes to the settings on the homepage, you must be logged in as
Administrator. The default Admin Password is printed on a label under the battery.
Get Started
Rev 1 May.11 15
You can view some information about the device without being logged in as
Administrator, but to view detailed information and to change any settings, you
must be logged in as Administrator.
To log in as Administrator:
1. Place your cursor in the Admin Login Password field and type the default
Admin Password (Available in the Quick Start Guide that came with your
device or on a label under the battery).
2. Click OK.
Once you are logged in with the default Admin Password, you can view detailed
information and change Mobile Hotspot settings, such as:
•Change the SSID, Wi-Fi Key, and Admin Password
•Set autoconnect options
•Set GPS options
•Track or map your location and find nearby amenities
•Set battery options
•View data usage
•Set audio alerts
•Change advanced settings such as security settings and router options
AT&Tmobile hotspot
baxter
© 2011 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
All other marks are the property of their respective owners
[SSID name]
(555)555-5555
Ready to connect
XX GB of data remaining
No messages
GPS On
Charging 56% complete
No MicroSD
Alert Sounds On
Device Passwords
Advanced Settings
About Baxter
AT&T
power off disconnect
loginenter admin password
Help
Admin login
Status and settings
Virtual Mobile Hotspot Connect / Disconnect
Power off
Sierra Wireless AirCard 754S Mobile Hotspot User Guide
16 2131403
For information on changing the settings, click the Help icon or press F1.
Passwords
There are two passwords associated with the Mobile Hotspot:
•Wi-Fi Key— Used to connect to your Mobile Hotspot network. The Security
Key Wi-Fi Key is unique to your device. It is displayed on the main Mobile
Hotspot LCD screen and on the Dashboard (if this feature has not been
disabled), If the screen is blank (a power-saving feature) press and quickly
release the Power button to view the information on the screen. The default
Wi-Fi Key also appears on the label under the battery.
•Admin Password — Used to log into the homepage as Administrator. You
must be logged in as Administrator to use certain features and to make
changes to your Mobile Hotspot settings. The default Admin Password is
printed on a label under the battery.
Rev 1 May.11 17
2
2: Use Your Mobile Hotspot
This chapter provides information on how to use your Mobile Hotspot.
Connect other wireless devices
You can connect up to 5 wireless devices such as a cell phone, digital
camera, printer, gaming console, or digital picture frame to your
Mobile Hotspot network.
To connect a wireless device:
1. On your wireless device, view the list of available Wi-Fi networks.
2. Connect to the network that corresponds to your Mobile Hotspot
network, as displayed on the LCD.
3. When prompted, enter the Wi-Fi Key for your Mobile Hotspot
network. The Wi-Fi Key is displayed on the Mobile Hotspot LCD
screen and Dashboard. If the screen has turned off to save
power, press and quickly release the Power button to reactivate
the screen.
Set audio alerts
You can configure your Mobile Hotspot to sound an alert when the
status changes. For example:
•When the connection status changes
•When you receive an SMS message (Depending on your service
provider, SMS messages may not be supported.)
•When the battery is low
•When the Mobile Hotspot enters or leaves standby mode
To turn off all audio alerts:
1. Turn the mute switch on the side of the Mobile Hotspot off. (The
red rectangle is visible.)
To choose which changes in status are accompanied by an audio
alert:
1. Go to the Mobile Hotspot Homepage and log in as Administrator.
(See Homepage on page 14.)
2. Click the Speaker icon and change the settings. For more infor-
mation, click the Help icon.
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18 2131403
View your GPS location
1. Go to the Mobile Hotspot Homepage and log in as Administrator. (See
Homepage on page 14.)
2. Click the GPS icon.
3. Choose the GPS Mode (One-time satellite fix or Continuous tracking).
4. Click Save.
5. To view your location on a map and search for nearby amenities, click the
Map Me icon.
Use the microSD card
Note: Depending on your service provider, the microSD card may not be supported.
Your Mobile Hotspot is equipped with a microSD reader. You can use this feature
to store information on the Mobile Hotspot and to share those files with others
who have access to your Mobile Hotspot network.The Mobile Hotspot supports
microSD cards with up to 32 GB capacity.
To use the microSD card to store and share files:
1. Remove the back cover.
2. Insert the microSD card as shown in the illustration.
Use Your Mobile Hotspot
Rev 1 May.11 19
3. Replace the back cover.
4. Go to the Mobile Hotspot homepage and log in as Administrator. (See
Homepage on page 14)
5. Click the microSD icon to manage files on the microSD card. (For detailed
instructions, click the Help icon.)
View SMS messages and alerts
Your Mobile Hotspot can receive SMS messages from your service provider.
Messages appear on the Mobile Hotspot LCD screen Dashboard or you can view
them on the device homepage. (See Dashboard mode on page 8.)
Depending on how the audio alert is configured, you can receive an audio alert
when the Mobile Hotspot receives an SMS message (or you may be able to
configure it to do so in the homepage. For more information, see Set audio alerts
on page 17.)
Recharge the battery
The battery comes partially charged. You can recharge the battery from a wall
socket or from the USB port on your computer.
To recharge the battery from a wall socket:
Sierra Wireless AirCard 754S Mobile Hotspot User Guide
20 2131403
1. Attach one end of the micro USB cable to the Mobile Hotspot and attach the
other end to the AC adapter (included).
2. Plug the AC adapter into a wall socket. An animated battery icon indicates
that the battery is charging.
3. The battery icon on the LCD screen indicates when the battery is fully
charged.
Note: The LCD goes blank after a set time to save on battery life. To view the LCD, press
and quickly release the Power button.
To recharge the battery from the USB port on your computer:
1. Attach one end of the micro USB cable to the Mobile Hotspot and plug the
other end into the USB port on your computer. An animated battery icon
indicates that the battery is charging.
2. The battery icon on the LCD screen indicates when the battery is fully
charged.
Rev 1 May.11 21
3
3: Frequently Asked Questions
This chapter provides answers to questions you may have about your
Mobile Hotspot. (Also see Troubleshooting on page 25.)
What do I do if I forget my Wi-Fi Key or Admin
Password?
The Security Key appears on the LCD and the Dashboard, unless
you have configured it not to show.
The default Admin Password is printed on a label under the battery.
If you have changed either of these and then forgotten them, you’ll
need to reset the device to the factory state and then use the default
Wi-Fi Key and Admin Password (on the label under the battery) to
connect to the Wi-Fi network and log in as Administrator. (See Reset
the Mobile Hotspot on page 26.)
How do I disconnect from the network?
•On the Mobile Hotspot Homepage, click Disconnect (below the
virtual Mobile Hotspot).
•Press and hold the Power button for a few seconds to turn off the
Mobile Hotspot.
I can’t see the Connect / Disconnect button on
the Homepage.
The Connect / Disconnect button is only visible when you are logged
in as Administrator.
To log in as Administrator:
1. Place your cursor in the Admin Login Password field on the
Homepage and type the default Admin Password (Available in the
Quick Start Guide that came with your device or on a label under
the battery).
2. Click OK.
How can I extend the life of the battery?
There are several strategies you can use to extend the battery life.
If the computer and other devices you are connecting to your Wi-Fi
network are always close to the Mobile Hotspot device, you can
increase the battery life by shortening the Wi-Fi range.
1. Go the Mobile Hotspot Homepage and log in as Administrator.
(See Homepage on page 14.)
2. Click the battery icon and select Short Wi-Fi range.
Sierra Wireless AirCard 754S Mobile Hotspot User Guide
22 2131403
3. Click Save.
You can also extend the battery life by adjusting the Power LED and LCD
backlight settings.
1. On the Homepage, click Advanced Settings.
2. Select the Device tab and then select Display.
3. Set the desired options. For example, you can:
·Turn the Power LED and LCD backlight off.
·Set the time after which LCD backlight turns off. (The shorter the time; the
longer the battery life.)
·Set the LCD backlight to DIM.
4. Set Wi-Fi range to short.
Another way to extend the battery life is to adjust the Standby Timer. The Standby
Timer sets the length of time the Mobile Hotspot remains active when no devices
are connected to the Wi-Fi network.
To set the Standby Timer:
1. On the Homepage, click Advanced Settings.
2. Select the Device tab and then select Basic.
3. In the drop-down list beside Standby Timer on Battery, select the desired
time. (The shorter the time; the longer the battery life.)
There is an extended battery for the Mobile Hotspot available from
www.sierrawireless.com/en/wheretobuy/onlinestore/default.aspx.
How do I turn the Mobile Hotspot off?
To turn off the Mobile Hotspot, press and hold the Power button for a few
seconds, or click the Power off button on the homepage.
How do I find out how many users are connected to
my Mobile Hotspot network?
The number beside the Wi-Fi icon on the Mobile Hotspot LCD shows the number
of users (or devices) connected to your Wi-Fi network. For more details about the
devices or users connected to your network, go to the Mobile Hotspot Homepage,
log in as Administrator, and click the Connected Users icon.
Note: You can also use the options on the homepage to block particular users from
connecting to your network. For details, go to the Mobile Hotspot Homepage and click the
Help icon.
The LCD screen is not lit. How do I know if the Mobile
Hotspot is still powered on?
The LCD screen dims to save energy. The blue LED continues to flash (provided
you have not turned this feature off) to indicate that the Mobile Hotspot is still
powered on. To reactivate the LCD, press and quickly release the Power button.
Frequently Asked Questions
Rev 1 May.11 23
How do I access information on the microSD card?
You can access the files on the microSD memory card through the Mobile
Hotspot homepage. Go to the homepage and click the microSD icon. For detailed
instructions on accessing, saving and deleting the files, click the Help icon.
Note: Depending on your service provider, the microSD card may not be supported.
Where can I find more information?
•View the Online Help:
1. Go to the Mobile Hotspot Homepage. (See Homepage on page 14.)
2. Click the Help icon.
•Go to www.sierrawireless.com/support and select your service provider and
product. From the Sierra Wireless Web site, you can:
·Update the firmware on your device
·View tutorials
•Refer to the Quick Start Guide that came with your Mobile Hotspot.
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Rev 1 May.11 25
4
4: Troubleshooting
This chapter provides suggestions for troubleshooting problems that
may arise when using your Mobile Hotspot.
The Mobile Hotspot network name does not
appear in the list of networks.
Refresh the list of networks.
1. Ensure that the Wi-Fi setting on your laptop (or other device) is
turned on.
2. Ensure that Wi-Fi is enabled on the Mobile Hotspot. (The Wi-Fi
icon on the LCD should not have an “x” beside it .)
If you need to enable Wi-Fi on the Mobile Hotspot:
1. Use the USB cable to tether the Mobile Hotspot to your laptop.
(The first time you do this, it will take a few moments for the
drivers to install.)
2. Launch your browser and go to the Mobile Hotspot Homepage.
3. Click the Wi-Fi users icon ( ).
4. Under Enable Wi-Fi, select On.
5. Click Save.
The No Signal icon appears on the LCD
screen.
If the No Signal icon ( ) appears on the LCD screen, make sure
you are in the coverage area for your service provider.
The Wi-Fi radio is disabled icon appears on
the LCD screen.
If the Wi-Fi radio is disabled icon ( ) appears on the LCD
screen:
1. Use the USB cable to tether the Mobile Hotspot to your laptop.
2. Launch your browser and go to the Mobile Hotspot Homepage.
3. Click the Wi-Fi users icon ( ).
4. Under Enable Wi-Fi, select On.
5. Click Save.
x
x
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Reset the Mobile Hotspot
There are two types of resets:
•Soft Reset—Restarts the Mobile Hotspot, but does not revert to the default
setting for the Wi-Fi SSID (Network Name), Wi-Fi Key, or Admin Password.
Use this when you want to restart the Mobile Hotspot because of an error.
•Hard Reset—Restarts the Mobile Hotspot AND resets the default setting for
the Wi-Fi SSID (Network Name), Wi-Fi Key, or Admin Password.
Use this when you want to revert to the default values.
To reset the Mobile Hotspot:
1. Remove the back cover.
2. Press the Reset button:
·Soft Reset (Restarts the device): Press and quickly release the Reset
button.
·Hard Reset (Reverts to factory settings): Press and hold the Reset button
for 5 to 10 seconds.
3. When prompted on the LCD to do so, press the Power button to confirm the
reset.
Reset button
Troubleshooting
Rev 1 May.11 27
Alerts
SIM not installed
Ensure that the SIM card is installed correctly. See Insert the SIM card on
page 11.
SIM Error — Check SIM
Ensure that the SIM card inserted in the Mobile Hotspot is from the service
provider that you have your Mobile Hotspot account with. If there is still a problem,
contact your service provider.
SIM Locked
1. Contact your service provider for the PIN to unlock the SIM.
2. Go to the Mobile Hotspot Homepage. (See Homepage on page 14.)
3. Log in as Administrator. (See Passwords on page 16.)
4. Click the Advanced settings icon.
5. Click the WAN tab and then click the SIM tab. Enter the PIN and click Save.
Temperature-related alerts
The Mobile Hotspot is designed to work over a wide temperature range. (See
Environmental specifications on page 31 for details.) If you are outside that
temperature range, the Mobile Hotspot issues an alert.
Move the device to an area where the temperature is more suitable and if the
Mobile Hotspot is too warm, make sure the area is well-ventilated and air can
circulate around the device.
Note: The battery may not recharge if the Mobile Hotspot is outside the operating temper-
ature range.
microSD Card Error
Ensure that the microSD function on your Mobile Hotspot is enabled.
1. Go to the Mobile Hotspot Homepage.
2. Click the microSD icon.
3. Select Enable, and click Save.
Try using another microSD card.
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28 2131403
The reset function has been disabled on this device. If
you need help, contact your system administrator.
System startup failed; Power off and restart
Error; System restore required
WPS Setup Failed; Device not connected!
The device you are trying to connect may not be WPS-enabled.
1. Open the Wi-Fi menu on the device you are trying to connect to the Wi-Fi
network.
2. Select your Network Name from the list of available Wi-Fi networks.
3. Select connect and when prompted, enter your Wi-Fi Key.
Connection Alerts
Ifyoureceiveanyofthefollowingconnectionalerts,contactyourservice
provider’stechsupportdepartmentandprovidethemwiththenameand
numberofthealert.
8 Operator Determined Barring
25 LLC or SNDCP failure
26 Insufficient resources
27 Missing or unknown APN
28 Unknown PDP address or type
29 User authentication failed
30 Activation rejected by GGSN
32 Service Option not supported
33 Service Option not subscribed
34 Service Option temporarily out of order
36 Regular deactivation
37 QOS not accepted
38 Network failure
39 Reactivation required
40 Feature not supported
41 Semantic error in the TFT operation
42 Syntactical error in the TFT operation
Troubleshooting
Rev 1 May.11 29
43 Unknown PDP context
44 PDP context without TFT already activated
45 Semantic errors in packet filter(s)
46 Syntactical errors in packet filter(s)
67 Connection error
81 Invalid transaction identifier value
95 Semantically incorrect message
96 Invalid mandatory information
97 Message type non-existent or not implemented
98 Message type not compatible with the protocol state
99 Information element non-existent or not implemented
100 Conditional IE error
101 Message not compatible with the protocol state
111 Protocol error, unspecified
256 Invalid Connection ID
257 Invalid NSAPI
258 Invalid PRI NSAPI
259 Invalid Field
260 SNDCP Failure
261 RAB Setup Failure
262 No GPRS Context
263 PDP Establish Max Timeout
264 PDP Activate Max Timeout
265 PDP Modify Max Timeout
266 PDP Inactivate Max Timeout
267 PDP Lower layer Error
267 PDP Duplicate
267 UE RAT Change
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Rev 1 May.11 31
5
5: Specifications
Mechanical specifications
Environmental specifications
Weight 100g (3.53 oz.)
Length 96 mm (3.78 in.)
Width 57 mm (2.24 in.)
Thickness 16.5 mm (0.65 in.)
Operating temperature 0° C to 35° C
(32° F to 95° F)
Storage temperature -10° C to +65° C, 96 hours
(14° F to +149° F)
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Rev 1 May.11 33
6
6: Regulatory and Safety Information
Notice
Because of the nature of wireless communications, transmission and
reception of data can never be guaranteed. Data may be delayed,
corrupted (that is, have errors), or be totally lost. Although significant
delays or losses of data are rare when wireless devices such as the
Sierra Wireless mobile hotspot are used in a normal manner with a
well-constructed network, the Sierra Wireless mobile hotspot should
not be used in situations where failure to transmit or receive data
could result in damage of any kind to the user or any other party,
including but not limited to personal injury, death, or loss of property.
Sierra Wireless and its affiliates accept no responsibility for damages
of any kind resulting from delays or errors in data transmitted or
received using the Sierra Wireless mobile hotspot, or for failure of the
Sierra Wireless mobile hotspot to transmit or receive such data.
Safety and hazards
The mobile hotspot MUST BE POWERED OFF in all areas that may
be susceptible to radio interference, in particular:
•Prohibited areas
Obey all signs and notices and follow all rules and regulations.
Power off the mobile hotspot when instructed to do so or when
you suspect that it may cause interference or danger.
•In areas where blasting is in progress
•Where explosive atmospheres may be present
Areas with a potentially explosive atmosphere are not always
clearly marked. Such areas include gas stations, fuel depots,
chemical transfer or storage facilities, areas where blasting is in
progress, areas where the air contains chemicals or particles
such as grain, dust, or metal powders, and any other area where
you would normally be advised to turn off your cellular phone or
vehicle engine.
•Near medical or life-support equipment
Medical equipment may be susceptible to any form of radio inter-
ference. In such areas the mobile hotspot can transmit signals
that could interfere with this equipment.
•On board aircraft
In addition to Federal Aviation Authority (FAA) requirements,
many airline regulations state that you must suspend wireless
operations before boarding an aircraft. The mobile hotspot is
capable of transmitting signals that could interfere with various
onboard systems and controls.
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34 2131403
Failure to observe this instruction may lead to suspension or denial of cellular
telephone services to the offender, legal action, or both.
Some airlines may permit the use of cellular phones while the aircraft is on the
ground and the door is open. The mobile hotspot may be used normally at this
time.
•While operating a vehicle
The driver or operator of any vehicle should not use a wireless data device
while in control of a vehicle. Doing so detracts from the driver or operator's
ability to control and operate the vehicle. In some countries, using such com-
munications devices while in control of a vehicle is an offence.
Proper Battery Use and Disposal
Note: Improper battery use may result in a fire, explosion, or other hazard.
To ensure safe and responsible battery use:
•Do not open, disassemble, puncture, crush, bend, or shred.
•Do not expose to water or other liquids, fire, explosion, or other hazards.
•Use the battery only in the Mobile Hotspot.
•If using with a charger, use only the charger supplied with the Mobile Hotspot.
•Do not short circuit the battery.
•When replacing a battery, use the same model of battery that was supplied
with the Mobile Hotspot.
•Follow local regulations when disposing of a used battery.
•Avoid dropping the Mobile Hotspot or the battery. If dropped and you suspect
damage, take it to a service center for inspection.
Regulatory information for North America
CAUTION: Unauthorized modifications or changes not expressly approved by
Sierra Wireless, Inc. could void compliance with regulatory rules, and thereby
your authority to use this equipment.
•International Commission on Non-Ionising Radiation Protection (ICNIRP)
1998, Guidelines for limiting exposure to time-varying electric, magnetic, and
electromagnetic fields (up to 300 GHz)
Caution: The Sierra Wireless mobile hotspot must be 1 cm or more from users during
operation, to satisfy FCC / IC RF exposure requirements.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
condition that these devices do not cause harmful interference.
Where appropriate, the use of the equipment is subject to the following condi-
tions:
Regulatory and Safety Information
Rev 1 May.11 35
Warning: (EMI) – United States FCC Information – This equipment has been tested and
found to comply with the limits pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in an appropriate
installation. This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instructions, may cause harmful inter-
ference to radio communication. However, there is no guarantee that interference will not
occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
•Increase the separation between the equipment and receiver
•Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected
•Consult the dealer or an experienced radio/TV technician for help
If you have purchased this product under a United States Government contract, it
shall be subject to restrictions as set forth in subparagraph (c)(1)(ii) of Defense
Federal Acquisitions Regulations (DFARs) Section 252.227-7013 for Department
of Defense contracts, and as set forth in Federal Acquisitions Regulations (FARs)
Section 52.227-19 for civilian agency contracts or any successor regulations. If
further government regulations apply, it is your responsibility to ensure
compliance with such regulations.
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Rev 1 May.11 37
A
accessories
included, 11
purchasing optional accessories, 11
audio alerts, 17
B
battery
inserting, 13
recharging, 19
C
connecting (to Internet), 13
G
GPS, viewing location, 18
I
Internet, connecting to, 13
M
microSD card
accessing information on, 18
P
password
forgot, 21
passwords, 16
power source, 11
R
regulatory information, 33
S
safety information, 33
safety notice, 33
SIM card, inserting, 11
SMS messages, 19
specifications, 31
T
text messages See SMS messages
troubleshooting, 25
W
Wi-Fi network
disconnect, 21
wireless devices, connecting to your Wi-Fi network, 17
Index
User Guide
38 2131403
