Sierra Wireless AC803S CDMA+WiMAX+WiFi+LTE Mobile Hot Spot User Manual

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Document ID	1663183
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Document Type	User Manual
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Date Submitted	2012-03-26 00:00:00
Date Available	2012-09-22 00:00:00
Creation Date	2012-03-26 12:25:09
Producing Software	Adobe PDF Library 10.0
Document Lastmod	2012-03-26 12:27:39
Document Title	user manual
Document Creator	Acrobat PDFMaker 10.1 for Word

Sierra Wireless™ 4G LTE Tri-Fi
Hotspot
User Guide
©2012 Sierra Wireless. AirCard is a registered trademark of Sierra Wireless. Other marks are
trademarks of their respective owners.
Doc. 2400212 (FCC), rev C
Table of Contents
Get Started.................................................................................................................................. 10
Your Device ............................................................................................................................. 10
Package Contents ............................................................................................................... 11
Care and Maintenance ........................................................................................................ 11
System Requirements ............................................................................................................. 11
Setting Up Your Device ........................................................................................................... 12
Device Setup ....................................................................................................................... 12
Activating Your Device ......................................................................................................... 17
Getting Help ............................................................................................................................ 20
Online Help .......................................................................................................................... 20
Device Basics ............................................................................................................................. 21
Components of Your Device ................................................................................................... 22
3G and 4G Networks ............................................................................................................... 22
Battery ..................................................................................................................................... 23
Installing the Battery ............................................................................................................ 23
Charging the Battery ............................................................................................................ 24
Power Button ........................................................................................................................... 26
Turning Your Device On and Off ......................................................................................... 26
Using the Power Button to Determine the Device State ...................................................... 27
Controlling the Device Using the Power Button ................................................................... 27
Other Buttons and Switches .................................................................................................... 28
Reset Button............................................................................................................................ 28
Restarting the Device .......................................................................................................... 29
LCD ......................................................................................................................................... 30
Interpreting the LCD ............................................................................................................ 30
LCD Information Screens .................................................................................................... 31
microSD Card Slot ................................................................................................................... 31
Your Network Connection ........................................................................................................... 32
Launching and Ending A Network Connection ........................................................................ 32
Launching Your Network Connection .................................................................................. 32
TOC
Ending Your Network Connection ........................................................................................ 33
Sharing Your Connection ........................................................................................................ 33
Manually Entering the Wi-Fi information .............................................................................. 33
Connecting Through WPS ................................................................................................... 33
Connecting Through USB ....................................................................................................... 36
Making a Tethered Connection ............................................................................................ 37
TRU-Install ........................................................................................................................... 38
Browser Interface Home Page .................................................................................................... 40
Home Page Basics .................................................................................................................. 41
Displaying the Home Page of the Device ............................................................................ 41
Logging On as an Administrator .......................................................................................... 42
Device Views ....................................................................................................................... 42
Turning Your Device Off ...................................................................................................... 44
Setup Pages ........................................................................................................................ 44
Home Page Buttons ................................................................................................................ 45
Admin Setup Button ............................................................................................................. 46
Advanced Settings ............................................................................................................... 46
Map me Button .................................................................................................................... 46
Support Button ..................................................................................................................... 46
Feedback ............................................................................................................................. 46
Help Button .......................................................................................................................... 47
Connect/Disconnect Button ................................................................................................. 47
WPS Button ......................................................................................................................... 47
Power Off Button ................................................................................................................. 47
Icons and Text ......................................................................................................................... 47
Signal Information ................................................................................................................ 49
Mobile Broadband Information and Settings ........................................................................ 50
Roaming Information and Settings ...................................................................................... 52
Alert Information .................................................................................................................. 52
GPS Information and Settings ............................................................................................. 53
Wi-Fi Users Information and Settings .................................................................................. 54
Battery Information and Settings ......................................................................................... 55
Internet Connection Information .......................................................................................... 56
TOC
ii
microSD Card Information and Settings .............................................................................. 58
Sounds Information and Settings ......................................................................................... 58
Alerts ....................................................................................................................................... 59
3G Activation Required ........................................................................................................ 60
GPS Privacy Agreement ...................................................................................................... 61
SD Card Error ...................................................................................................................... 61
Software Update Available .................................................................................................. 61
Viewing Device Information ..................................................................................................... 62
Updates ................................................................................................................................... 64
Automatically Checking for Updates .................................................................................... 65
Manually Checking for Updates ........................................................................................... 65
Upgrading Firmware From a File ......................................................................................... 66
Device Settings ........................................................................................................................... 69
Power Settings ........................................................................................................................ 69
Battery and USB Power Settings ......................................................................................... 69
AC Power Settings ............................................................................................................... 70
Login Settings .......................................................................................................................... 70
Changing the Administrator Password ................................................................................ 70
Automatic Login (“Remember Me”) ..................................................................................... 70
Display Settings ....................................................................................................................... 71
Turning the LCD On or Off ................................................................................................... 71
Setting the LCD Timeout ..................................................................................................... 72
Setting the LCD Brightness ................................................................................................. 72
Enabling and Disabling the Power Button LED ................................................................... 72
Sound Settings ........................................................................................................................ 73
Enabling and Disabling Sounds for Specific Events ............................................................ 73
Low Battery Alert ................................................................................................................. 74
Critical Battery Level Alert ................................................................................................... 74
Advanced Settings .................................................................................................................. 75
Device Tab ........................................................................................................................... 75
Device Tab: Basic Panel ...................................................................................................... 75
Device Tab: Display Panel ................................................................................................... 76
Device Tab: microSD Card Panel ........................................................................................ 77
TOC
iii
Device Tab: Sounds Panel .................................................................................................. 78
Device Tab: About Panel ..................................................................................................... 79
Device Tab: Log Panel ........................................................................................................ 80
WAN Tab ............................................................................................................................. 81
WAN Tab: Setup Panel ........................................................................................................ 81
WAN Tab: 3G Panel ............................................................................................................ 83
WAN Tab: 4G Panel ............................................................................................................ 84
WAN Tab: 4G LTE Panel ..................................................................................................... 86
WAN Tab: GPS Panel ......................................................................................................... 87
Wi-Fi Tab ............................................................................................................................. 88
Wi-Fi Tab: Network Panel .................................................................................................... 88
Wi-Fi Tab: Security Panel .................................................................................................... 90
Wi-Fi Tab: MAC Filter Panel ................................................................................................ 91
Router Tab Settings ................................................................................................................ 92
Basic Panel: General ........................................................................................................... 93
Basic Panel: UPnP (Universal Plug and Play) ..................................................................... 94
Basic Panel: SPI (Stateful Packet Inspection) ..................................................................... 94
LAN Panel: General ............................................................................................................. 94
LAN Panel: DHCP ............................................................................................................... 96
LAN Panel: DNS Mode ........................................................................................................ 98
Port Forward Panel: General ............................................................................................... 99
Port Forward Panel: Enabling Port Forwarding ................................................................. 100
Port Forward Panel: Enabling Port Forwarding for an Application .................................... 100
Port Forward Panel: Disabling Port Forwarding for an Application .................................... 100
Port Trigger Panel: General ............................................................................................... 101
Port Trigger Panel: Enabling Port Triggering ..................................................................... 101
Port Trigger Panel: Enabling Port Triggering for Specified Protocols and Ports................ 102
Port Trigger Panel: Removing Ports From the Port Triggering List ................................... 102
DMZ Panel: General .......................................................................................................... 103
DMZ Panel: Enabling DMZ ................................................................................................ 103
DMZ Panel: Configuring DMZ ............................................................................................ 103
Resetting the Software to Default Setting: General ........................................................... 104
Resetting the Software to Default Settings: Using the Reset Button ................................. 105
TOC
iv
Resetting the Software to Default Settings: Using the Browser Interface .......................... 106
Exporting and Importing Settings .......................................................................................... 106
Exporting Settings.............................................................................................................. 107
Importing Settings .............................................................................................................. 107
Device Logs ........................................................................................................................... 107
Connection History ............................................................................................................ 107
System Events ................................................................................................................... 108
Setting the Method Used for Time Acquisition ................................................................... 109
Configuring the Wi-Fi Network .................................................................................................. 111
SSID (Wi-Fi Network Name) ................................................................................................. 112
Linking the SSID and the Host Name ................................................................................ 112
Wi-Fi Security ........................................................................................................................ 113
Wi-Fi Password .................................................................................................................. 114
Allowing or Denying Computers Access to the Network .................................................... 116
Displaying a List of Currently Connected Computers ........................................................ 117
Host Name (Device Name) ................................................................................................... 118
Setting the Maximum Number of Wi-Fi Users ....................................................................... 118
Wi-Fi Channel ........................................................................................................................ 119
Disabling Wi-Fi When Connected Through USB ................................................................... 119
Configuring 3G, 4G, and 4G LTE .............................................................................................. 120
Viewing 3G Activation Information ........................................................................................ 120
Resetting the 3G and 4G Configurations to Default Settings ................................................ 120
Resetting the 3G and 4G Radio Configurations to Default Settings ...................................... 121
Location Services and Settings ................................................................................................. 122
Location Services .................................................................................................................. 122
Requirements for GPS Service .......................................................................................... 122
Enabling GPS .................................................................................................................... 122
Displaying Your Location Information ................................................................................ 123
Viewing Your Current Location in a Web Browser ............................................................. 123
Performing a Location Search ........................................................................................... 123
GPS Settings ......................................................................................................................... 124
Setting the GPS Mode ....................................................................................................... 124
Setting the GPS Fix Rate ................................................................................................... 125
TOC
Using Metric Units.............................................................................................................. 125
Changing Your Mapping Service ....................................................................................... 125
Performance Setting: GPS ................................................................................................ 126
Accuracy ............................................................................................................................ 126
Using the microSD Card ........................................................................................................... 127
Before Using the microSD Card Slot ..................................................................................... 127
Enabling the microSD Card Slot ........................................................................................ 127
Setting Up Access to the microSD Card ............................................................................ 127
microSD Shared Folder Name ........................................................................................... 128
Inserting a microSD Card ...................................................................................................... 128
Removing a microSD Card .................................................................................................... 129
Accessing the microSD Card ................................................................................................ 130
Frequently Asked Questions ..................................................................................................... 132
How Can I Tell I’m Connected to 3G or 4G? ......................................................................... 132
How Do I Connect to Wi-Fi? .................................................................................................. 132
Is Roaming on 4G Supported? .............................................................................................. 133
What Do I Do if I Forget the Wi-Fi Password? ...................................................................... 133
What Do I Do if I Forget the Administrator Password? .......................................................... 134
What Do I Do if the Home Page Displays “Charging paused”? ............................................. 134
If the Connection is “Always On,” Am I Always Being Billed? ............................................... 135
Questions About GPS and Location Services ....................................................................... 135
How Can I Stream GPS Data to Use With a Third-party GPS Application? ...................... 135
Questions About WPS ........................................................................................................... 135
What is WPS? .................................................................................................................... 136
How do I Use WPS? .......................................................................................................... 136
If a Wireless Device has a WPS Button or a WPS Software Option, Must I Use it to Connect
Via Wi-Fi? .......................................................................................................................... 136
How Do I Access My Corporate Network Through a VPN? .................................................. 136
Are Terminal Sessions Supported? ....................................................................................... 136
Tips ........................................................................................................................................... 137
Extending Battery Life ........................................................................................................... 137
Device Location ..................................................................................................................... 138
Improving Signal Strength ..................................................................................................... 138
TOC
vi
Improving 3G Network Service .............................................................................................. 139
Improving Wi-Fi Performance ................................................................................................ 139
Security Tips .......................................................................................................................... 140
Finding the MAC Address ..................................................................................................... 141
Finding the IP Address .......................................................................................................... 142
Troubleshooting ........................................................................................................................ 143
General Tips .......................................................................................................................... 143
Connection Errors ................................................................................................................. 144
LCD Is Dark ........................................................................................................................... 145
Insufficient Signal Strength .................................................................................................... 145
Messages Displayed on the Device LCD .............................................................................. 146
3G Activation Failed........................................................................................................... 146
Connecting to 3G/4G ......................................................................................................... 146
Connection Error ................................................................................................................ 147
Device Activation Required ................................................................................................ 147
Searching for Network ....................................................................................................... 147
Update Failed .................................................................................................................... 147
Cannot Connect to Wi-Fi ....................................................................................................... 147
WPS-Related Messages ....................................................................................................... 148
WPS Failed. WPS could not add the device to the network .............................................. 149
WPS Not Available. WPS feature not enabled .................................................................. 149
WPS Not Available. SSID Broadcast disabled .................................................................. 149
WPS Not Available. Wi-Fi currently disabled ..................................................................... 149
WPS Not Available. WEP or WPA security not allowed .................................................... 150
WPS Not Available. Max connected devices ..................................................................... 150
WPS Not Available. MAC Filter list empty ......................................................................... 150
WPS PIN Chksum Error .................................................................................................... 151
WPS PIN Mismatch. The PIN used did not match the PIN of the device .......................... 151
WPS Timeout. The WPS session was terminated. Press WPS button to try again........... 151
WPS Multiple Sessions Error ............................................................................................. 151
Cannot Connect Through USB .............................................................................................. 151
Cannot Display the Home Page ............................................................................................ 152
Cannot Connect to the 3G or 4G Network ............................................................................ 153
TOC
vii
The Device Seems to Have Stopped Charging ..................................................................... 154
Location Services Aren’t Working or Don’t Seem to Be Available ........................................ 154
GPS Fix Not Available ........................................................................................................... 154
Cannot Check for Updates .................................................................................................... 154
Sounds Are Enabled, but the Device Doesn’t Generate Any Sounds ................................... 154
Technical Specifications ........................................................................................................... 155
LED Operation ....................................................................................................................... 155
Radio Frequency and Electrical Specifications ..................................................................... 155
Software Specifications ......................................................................................................... 156
Environmental Specifications ................................................................................................ 157
Mechanical Specifications ..................................................................................................... 157
Safety Information ..................................................................................................................... 158
Important Notice .................................................................................................................... 158
Safety and Hazards ............................................................................................................... 158
Proper Battery Use and Disposal ...................................................................................... 159
Regulatory Notices .................................................................................................................... 160
Legal ......................................................................................................................................... 162
Patents .................................................................................................................................. 162
Licenses ................................................................................................................................ 162
GNU General Public License ............................................................................................. 163
iPerf License ...................................................................................................................... 169
miniupnpd License ............................................................................................................. 170
OpenSSL License .............................................................................................................. 170
Original SSLeay License ................................................................................................... 171
PPPD License.................................................................................................................... 173
PPPStats License .............................................................................................................. 174
PPPDump License............................................................................................................. 174
SSH2 License .................................................................................................................... 175
UUID License..................................................................................................................... 176
Zlib License........................................................................................................................ 176
Trademarks ........................................................................................................................... 177
Copyright ............................................................................................................................... 177
Limitation of Liability .............................................................................................................. 177
TOC
viii
Additional Information and Updates ...................................................................................... 177
Index ......................................................................................................................................... 178
TOC
ix
Get Started
Your Device
System Requirements
Setting Up Your Device
Getting Help
Your Device
The following illustrations show your device’s primary external features and buttons.
Front View
Bottom View (Battery Cover Removed)
Get Started
10
Top View
Package Contents
Your package includes several items.
●
Sierra Wireless 4G LTE Tri-Fi Hotspot
●
Battery compartment cover
●
Rechargeable battery
●
AC charger with micro-USB port
●
Micro-USB cable
●
Get Started guide
Care and Maintenance
As with any electronic device, you should handle this device with care to ensure reliable
operation. Follow these guidelines in using and storing the device.
●
Protect the device from liquids, dust, and excessive heat.
●
Do not handle or operate the device while driving or operating a vehicle. Doing so may
distract you from properly operating the vehicle. In some jurisdictions, operating
communication devices while in control of a vehicle is a criminal offense.
●
Do not apply adhesive labels to the device. They may cause the device to overheat and
may alter the antenna’s performance.
System Requirements
This section lists items that are required to use your Sierra Wireless™ 4G LTE Tri-Fi Hotspot.
●
One or more computers that support Wi-Fi (802.11b/g/n)
Get Started
11
●
●
Web browser (required if you’ll be using the browser interface to view status and to
configure settings). The following browsers are supported:

Internet Explorer (version 6.0 or higher)

Mozilla Firefox (version 2.0 or higher)

Google Chrome (version 2.0.172.28 or higher)

Apple Safari (version 2.0 or higher)

Opera version 9.64
If you’ll be connecting the device through USB:

Computer running Windows 7, Windows Vista, Windows XP, or Mac (OS X 10.4.x or
higher)

USB 2.0 slot
Setting Up Your Device
Read step-by-step instructions for setting up the device.
Device Setup
Activating Your Device
Device Setup
Find out how to set up your device.
1. Install the battery, as described in Installing the Battery.
2. Connect the device to the AC charger, as described in “Using the AC Charger with Your
Device’s micro-USB Port” in Charging the Battery.
3. Plug the AC charger into an electrical outlet.
4. Important: Charge the device until the battery icon is full (
).
Connecting to the Network
1. Make sure you are in a 4G, 4G LTE, or 3G coverage area (not roaming).
2. If you have a LAN connection, disconnect it.
3. Make sure your computer’s Wi-Fi is turned on.
4. If the device LCD displays “Charging,” “Charged,” or “Powered off,” press and hold the
power button
Get Started
for two seconds.
12
5. Wait until the device LCD displays “Connect your computer to Wi-Fi network,” followed
by the network name (SSID) and password. This may take several seconds.
6. On your computer, connect to the Wi-Fi network listed on the device LCD. If you don’t
know how to do this, see How Do I Connect to Wi-Fi? After you’ve connected to the
Wi-Fi network, the device LCD displays “Open any web page to continue setup.”
7. Open your Web browser. The “Welcome to your Sierra Wireless™ 4G LTE Tri-Fri
Hotspot” window opens.
Note: This window displays the administrator password and the address of the device home
page. Please remember this information or write it down in a safe place.
This window provides several options.
●
To keep the default settings of the device, click one of the following:

The Internet (to connect immediately to the Internet)

My Sierra Wireless™ 4G LTE Tri-Fri Hotspot’s home page (to view the device
status, customize settings). Proceed to Activating Your Device.

To change security settings, click Set up my Sierra Wireless™ 4G LTE Tri-Fri
Hotspot.
Get Started
13
Changing the Password and Settings
During the device setup, you can select Set up my Sierra Wireless™ 4G LTE Tri-Fri Hotspot
to change the following settings:
●
Administrator password — This password is used to log in to the home page, where
you can view and customize your device settings. The default password is “password.”
Choose something easy-to-remember (yet not easily guessed by others). If you forget
this password, you’ll need to reset the device to its default settings and go through the
device setup (as described in Device Setup).
Your administrator password must be 1–20 characters long.
●
Wi-Fi network name (SSID) — This name is visible to other Wi-Fi-enabled devices, and
is used to identify your Wi-Fi network. The length of the Wi-Fi network name (SSID)
depends on other settings of the browser interface. (See the Help bubble that’s
displayed when you move the cursor to the SSID input field.)
●
Wi-Fi security — The default setting is WEP 64 Bit Open. To select another option, click
More options. (See “Wi-Fi Security Options”, below.)
●
Wi-Fi password — The maximum length of this field is determined by the Wi-Fi
security option (the previous item). (See the Help bubble that’s displayed when you
move the cursor to the Wi-Fi password field.)
If you’ll be sharing your Internet connection, you may need to give the Wi-Fi password to
other users; don’t use your banking or other important passwords. Also, don’t use a
password that’s easily guessed by others.
From this window you can also enable the Password Reminder feature, which is useful if you
forget the Wi-Fi password (Show Wi-Fi password on your device). (See “Wi-Fi Password
Reminder” in Wi-Fi Password.)
Tip:
Help information on each field appears (in a bubble) when you move the cursor into the
field.
Tip:
You can display this window any time, by clicking Admin Setup (
) in the home
page. (See Displaying the Home Page of the Device.)
After you change the settings and click Submit, the device restarts and displays updated
information on its LCD. Follow the instructions on the LCD, and proceed to “Your Device is Now
Restarting” (below).
Wi-Fi Security Options
If you click More options (after having clicked Set up my Sierra Wireless™ 4G LTE Tri-Fri
Hotspot, during the device setup), a window with several Wi-Fi security options opens.
Get Started
14
Note: All the devices used with the Sierra Wireless 4G LTE Tri Fi Hotspot must support the
selected security type.
Note: WPS is available only if you select either a WPA2 Personal option (including
WPA/WPA2 Personal) or (not recommended) no security. (See Connecting Through
WPS.)
The options displayed depend on the Basic Rate setting (in Advanced Settings > Wi-Fi >
Security; see Wi-Fi Tab: Security Panel).
If Basic Rate is “802.11b/g compatibility” or “802.11g only,” these options are shown:
●
WPA-Personal — This is a strong security standard, supported by most Wi-Fi devices.
●
WPA2-Personal AES — This is a stronger, newer security standard that is limited to
newer Wi-Fi devices.
●
WEP-64 Bit — This option provides security, but it’s relatively weak. This option works
with older and newer Wi-Fi devices, and is recommended only if any of your devices
don’t support WPA or WPA2.
●
None — No security is used (no password is required to access the Wi-Fi network); this
setting is not recommended. Anyone may access your device and use your Internet
connection. (You are responsible for payment for data usage fees.)
If Basic Rate is “802.11b/g/n compatibility,” these options are shown:
●
WPA2 Personal - AES — This is a stronger, newer security standard that is limited to
newer Wi-Fi devices.
●
WPA/WPA2 Personal (recommended setting if any of your devices are more than two
years old) — Wi-Fi devices that use either WPA or WPA2 can connect to the Sierra
Wireless 4G LTE Tri Fi Hotspot. Most Wi-Fi devices support this type of security.
●
None — No security is used (no password is required to access the Wi-Fi network); this
setting is not recommended. Anyone may access your device and use your Internet
connection. (You are responsible for payment for data usage fees.)
If the above options don’t meet your requirements, click I don’t see what I want.... (This link
might not be displayed, depending on the Basic Rate setting.)
Expanded Wi-Fi Security Options
If you click I don’t see what I want... (from the Wi-Fi Security Options window during the device
setup), a window with an expanded list of Wi-Fi security options opens.
Note: All the devices used with the Sierra Wireless 4G LTE Tri Fi Hotspot must support the
selected security type.
Get Started
15
Note: WPS is available only if you select either a WPA2 Personal option (including
WPA/WPA2 Personal) or (not recommended) no security. (See Connecting Through
WPS.)
Note: You can also view the expanded list of Wi-Fi security options in the Security panel of
the Wi-Fi tab of the Advanced Settings window. (See “Accessing the Advanced
Settings Window” in Advanced Settings.)
Some of the following options may be displayed, depending on the Basic Rate setting (see WiFi Tab: Security Panel):
●
None — No security is used (no password is required to access the Wi-Fi network); this
setting is not recommended. Anyone may access your device and use your Internet
connection. (You are responsible for payment for data usage fees.)
●
WEP 64 Bit - Shared — This option provides security, but it’s relatively weak. This
option works with older and newer Wi-Fi devices, and is recommended only if any of
your devices don’t support WPA or WPA2.
Shared WEP uses the same key for encryption and authentication; some consider
shared WEP to be less secure than open WEP.
●
WEP 128 Bit - Shared — This option provides security, but it’s relatively weak (but
stronger than WEP 64 Bit - Shared). This option works with older and newer Wi-Fi
devices, and is recommended only if any of your devices don’t support WPA or WPA2.
Shared WEP uses the same key for encryption and authentication; some consider
shared WEP to be less secure than open WEP.
●
WEP 64 Bit - Open — This option provides security, but it’s relatively weak. This option
works with older and newer Wi-Fi devices, and is recommended only if any of your
devices don’t support WPA or WPA2.
Open WEP uses the key for encryption, but not for authentication.
●
WEP 128 Bit - Open — This option provides security, but it’s relatively weak (but
stronger than WEP 64 Bit - Open). This option works with older and newer Wi-Fi
devices, and is recommended only if any of your devices don’t support WPA or WPA2.
Open WEP uses the key for encryption, but not for authentication.
●
WPA Personal - TKIP — This is a strong security standard that is supported by most
Wi-Fi devices.
●
WPA Personal - TKIP/AES — This is a strong security standard that is supported by
most Wi-Fi devices.
Get Started
16
●
WPA2 Personal - AES — This is a stronger, newer security standard that is limited to
newer Wi-Fi devices.
●
WPA2 Personal - TKIP/AES — This is a stronger, newer security standard that is limited
to newer Wi-Fi devices.
●
WPA/WPA2 Personal (recommended setting if any of your devices are more than two
years old) — Wi-Fi devices that use either WPA or WPA2 can connect to the Sierra
Wireless 4G LTE Tri Fi Hotspot. This setting is supported by most Wi-Fi devices.
Your Device is Now Restarting
The “Your device is now restarting” window opens if you’ve clicked Set up my Sierra
Wireless™ 4G LTE Tri-Fri Hotspot and then clicked Submit.
The changes take effect after the device restarts automatically.
You should write down the following information that’s displayed in the window:
●
Wi-Fi network name
●
Wi-Fi password
To complete the process:
1. Wait until the device LCD displays “Connect your computer to Wi-Fi Network.”
2. Connect your computer to the Wi-Fi network, using the information you’ve written down.
(If you don’t know how to do this, see How Do I Connect to Wi-Fi?)
3. After the Wi-Fi connection was successfully established, click the Click here text in the
window.
Activating Your Device
Normally your device will be set up on your account at the time of purchase. If this has not
happened, the browser interface will prompt you to activate your device.
The process of setting up an account is called activation. When the device starts up, it will
detect whether the device has been configured with an account (“preactivated”). If it has not, the
activation process starts automatically.
Note: If you’re able to connect to 3G, you are already set up to use your service on the 3G
network; no further action is needed. Proceed to Connecting Through USB.
In some cases, the activation process will be seamless, not requiring any action from your part;
you might not even see any activation-related messages displayed on the device LCD.
In other cases, your computer will display one of the following:
Get Started
17
●
“3G Activation Required” alert (displayed on the home page; available if you have
already set up with your service provider a wireless account that is associated with your
Sierra Wireless 4G LTE Tri Fi Hotspot)
●
Device Self-Activation wizard (displayed if you haven’t yet set up a wireless account that
is associated with your Sierra Wireless 4G LTE Tri Fi Hotspot)
Activating Your Device Through the “3G Activation Required” Alert
In rare cases, the device LCD and the home page may indicate that activation is required:
●
The LCD displays “3G Activation failed.”
●
The home page displays the alert “3G Activation Required.”
Note: You will still be able to connect to the Internet when you have 4G coverage. (You won’t
be able to connect to the Internet if you have only 4G LTE coverage.) Once you initiate
the activation process, you won’t be able to connect to the Internet through 4G or 4G
LTE, until the activation process has completed.
To activate your device:
1. Make sure you’re in 3G coverage and the signal strength is strong.
2. In the address bar of your Web browser, type http://192.168.0.1 to display the home
page.
3. In the Admin Login section (in the upper left area of the home page), enter the
administrator password (1–20 characters/numbers). (The default password is
“password”.)
4. Click OK.
5. Click the alerts icon
to display the alert window.
6. If more than one alert is available, use the
and
buttons (at the top of the alert
window) to browse to the “3G Activation Required” alert.
7. In the alert, click Activate now.
If you haven’t successfully completed the activation, contact your service provider’s Customer
Service and have the following available:
●
Your billing information.
●
MEID of the device (displayed on the packaging and inside the battery compartment).
Get Started
18
Activating Your Device Through the Activation Wizard
If you haven’t set up with your service provider a wireless account that is associated with your
Sierra Wireless 4G LTE Tri Fi Hotspot, the Device Self-Activation wizard is automatically
displayed.
To activate your device through the Device Self-Activation wizard:
1. Make sure you’re in 3G coverage and the signal strength is strong.
2. Follow the onscreen instructions displayed in the Device Self-Activation wizard.
If the activation fails, the following options may be presented:

Retry the activation.

Reset the device to its default settings (after which the device will restart) and then
retry the activation.

Cancel. You should retry the activation at a later time.
If, after trying the above options, you haven’t successfully completed the activation, contact your
service provider’s Customer Service and have the following available:
●
Your billing information.
●
MEID of the device (displayed on the packaging and inside the battery compartment).
To manually start the Device Self-Activation wizard (for example, at a later time):
1. Make sure you’re in 3G coverage and the signal strength is strong.
2. In the address bar of your Web browser, type http://192.168.0.1 to display the home
page.
3. In the Admin Login section (in the upper left area of the home page), enter the
administrator password (1–20 characters/numbers). (The default password is
“password”.)
4. Click OK.
5. Click Advanced settings (
).
6. Click Device > About.
7. Click Launch Activation Wizard.
Get Started
19
Getting Help
Learn where you can get more information or assistance.
Online Help
Online Help
In the browser interface, click Help (
) and, from the menu, select Online Help.
The Help system opens in a new Web browser window or tab.
You have several options to find the information you need:
●
Browse the Table of Contents.
●
Use the Index or Search feature: click the appropriate button in the lower left part of the
help window, and type the information you’re looking for.
Other Ways to View Help Information
●
Some windows have a
●
When you move the cursor over an item in Advanced Settings, help information, if
available, appears to the right of the window.
icon. Click the icon to view Help information.
Contextual Help in the Advanced Settings Window
When you move the cursor over an item in Advanced Settings, help information on this item, if
available, appears to the right of the window.
To turn this feature on or off:
1. Make sure you’re logged in to the home page.
2. Click Advanced settings > Device > Basic.
3. Set Help for Advanced Settings to Show or Hide.
4. Click Save.
Get Started
20
Device Basics
Learn about the buttons, connectors, and other components of your Sierra Wireless 4G LTE
Tri-Fi Hotspot.
Components of Your Device
3G and 4G Networks
Battery
Power Button
Other Buttons and Switches
Reset Button
LCD
microSD Card Slot
Your device provides a simple way to use your 3G or 4G Internet connection with any Wi-Fienabled device, and to share your Internet connection with friends and family.
Device Basics
21
Components of Your Device
Your device consists of several main components.
●
Wi-Fi access point
The Wi-Fi access point connects your computers and other Wi-Fi-enabled devices to
your device.
●
3G modem
The 3G modem connects your device to the Internet via the 3G (CDMA 1X/EVDO)
network (more widely available, compared with 4G).
●
4G modem
The 4G modem connects your device to the Internet via the 4G WiMAX network (newer
technology and faster speeds, compared with 3G).
●
4G LTE modem
The 4G LTE modem connects your device to the Internet via the 4G LTE network (newer
technology and faster speeds, compared with 3G).
●
Routing hardware
The routing hardware handles traffic between the 3G or 4G LTE/4G modems, the Wi-Fi
access point, and the Wi-Fi network.
3G and 4G Networks
These wireless networks connect you to the Internet.
Depending on your coverage area, you may have:
●
Both 3G and 4G coverage
●
Only 3G coverage
●
Only 4G coverage.
Your device automatically connects to the fastest network that is available to you. If you have
both 3G and 4G coverage and your connection happens to get disrupted, your device can
automatically switch to the other network. (For more information, see “Configuring the 3G/4G
Connection Preferences” in Mobile Broadband Information and Settings.)
Download speeds
Actual speeds depend on several factors, including network conditions.
Wireless mode
Maximum downlink speeds
Typical downlink speeds
3G (EV-DO Rev. 0)
2.4 Mbps
400–700 kbps
3G (EV-DO Rev. A)
3 Mbps
0.6–1.4 Mbps
Device Basics
22
4G (LTE)
20 Mbps
[TBD] Mbps
4G (WiMAX)
10 Mbps
3–6 Mbps
Battery
The battery compartment is on the back of the device. The battery is replaceable. If you need a
new battery, visit the Sierra Wireless online store at sierrawireless.com/eStore.
Installing the Battery
Before you use your device, install the battery.
1. Using slight finger pressure, slide the battery compartment cover towards you to remove
it.
2. Insert the battery into the device, contacts end first. Make sure the battery contact points
are aligned with those inside the battery compartment.
Device Basics
23
3. Replace the battery compartment cover.
Charging the Battery
You need to recharge your device’s battery periodically. You can continue using your device
while it is charging.
The faster method is to connect the device to the AC charger. (See “Using the AC Charger with
Your Device’s micro-USB Port”, below.) Alternatively, you can connect the device to your
computer, although this charges more slowly. (See “Charging Through Your Computer”, below.)
Using the AC Charger with Your Device’s micro-USB Port
1. Insert the larger end of the micro-USB cable into the AC charger.
2. Insert the other end of the cable into the micro-USB port on the side of your device.
3. Insert the AC charger into an electrical outlet.
Device Basics
24
When charging, the LCD shows
and, if the device is off, displays a message “Charging...
xx% complete” (where “xx” is a number value).
When the device is charged, the LCD shows:
●
(if the device is on)
●
and the message “Fully charged” (if the device is off).
Charging Through Your Computer
Note: If you’ll be using USB for data transfer (and not just for charging the device), you must
install the device driver. (See Making a Tethered Connection.)
Note: If you’re using Mac OS X 10.4.x, after you connect the device you may see a warning
message that your computer is running on UPS backup battery and that you should
perform a computer shutdown. You can continue with your work. To prevent this
message from being displayed, install the device driver. (See Making a Tethered
Connection.)
1. Make sure your computer is turned on.
2. Insert the larger end of the micro-USB cable into your computer.
3. Insert the other end of the cable into the micro-USB port on the side of your device.
When charging, the LCD shows
Device Basics
25
When the device is charged, the LCD shows
Power Button
Use the power button to turn your device on and off. The power button also is a status indicator.
Turning Your Device On and Off
Using the Power Button to Determine the Device State
Controlling the Device Using the Power Button
Turning Your Device On and Off
Use the power button on your device to turn it on and off.
Turning Your Device On
1. Make sure that:

The device has a charged battery inserted.
— or —

The device is connected to the AC charger or a computer (through the micro-USB
cable).
2. If the LCD is blank, press and hold the power button
Device Basics
26
until the device turns on.
Turning Your Device Off
► Press and hold the power button
until the device turns off.
Using the Power Button to Determine the Device State
The power button
following table.
on the device also indicates the device’s status, as shown in the
Power button
Description
Your action
The device is turned off.
To turn the device on, press and
hold the power button
until the device turns on.
Not lit
The device is turned on, but the
LED is turned off.
Optionally, turn on the LED.
(See Enabling and Disabling the
Power Button LED.)
Lit, flashing
(approximately
every 4 seconds)
The device is turned on, and the
LED is turned on.
No action required.
Lit, flashing
(approximately
every 8 seconds)
The device is in standby (low
power) mode.
The following are off: LCD, Wi-Fi
radio, 3G/4G radios.
(For more information, see
“Standby (Low Power) Mode” in
Battery Information and Settings.)
To exit standby mode:
Connect the device to the AC
charger or computer through the
micro-USB cable.
— or —
Press the power button
Controlling the Device Using the Power Button
The power button supports two types of presses.
Type of press
Result
Quick press
Removes device from standby (low power) mode.
Wakes up (turns on) the LCD if the LCD was enabled but dormant.
(The LCD turns dark, after a configurable time of inactivity.)
Confirms or acknowledges a displayed message.
Turns off display of the Wi-Fi network name and password.
Long press (press
and hold for two
seconds)
Turns the device on or off.
Device Basics
27
Other Buttons and Switches
Navigation Button
The navigation button
is next to the power button
. Briefly press the navigation
button to go to the next information screen, if available. (See LCD Information Screens.)
WPS Button
Wi-Fi Protected Setup™ (WPS) provides a fast, simple, and secure way to connect WPSenabled devices to your Wi-Fi network. You don’t have to give the name (SSID) and Wi-Fi
password of your network to other users.
The WPS button
is on the top of the device, as shown in the figure in Top View. Press
this button if you want to connect a device that supports WPS to your network. (See Connecting
Through WPS.)
Mute Switch
The mute switch is used to turn device sounds on or off. The mute switch is located on the top
of your device, to the left of the WPS button, as shown in the following drawing.
Tip:
You can also disable sounds through the home page. (See Sounds Information and
Settings.)
Reset Button
If the device or the home page seems to stop responding, you can reset (restart) the device.
The reset button is inside the hole located near the battery compartment as shown below (after
the battery compartment cover has been removed).
Device Basics
28
For information on using this button, see Restarting the Device and Resetting the Software to
Default Settings: Using the Reset Button.
Restarting the Device
If the device or the home page seems to stop responding, you can reset (restart) the device by
pressing the reset button.
Tip:
Alternatively, you may be able to restart the device by pressing and holding the power
button
on the device for three to four seconds.
To restart the device:
1. Using slight finger pressure, slide the battery compartment cover towards you to remove
it.
2. Locate the small hole labeled “RESET” (near the micro-USB port). The reset button is
inside this hole.
3. Insert a thin object (for example, the end of a paper clip) into the hole, and press down
for about a second.
Device Basics
29
4. Replace the battery compartment cover.
LCD
The LCD has several icons that help you determine the status of your device and its
connections.
If the LCD is not lit, see “Turning Your Device On” in Turning Your Device On and Off.
Interpreting the LCD
LCD Information Screens
Interpreting the LCD
The LCD shows icons and text that reflect the status of the device and your connection.
Item
Description
Signal strength
3G or 4G status
Roaming indicator
Alerts
GPS
Number of Wi-Fi users
Device Basics
30
7
Battery status
Device name. Message area.
Amount of data transferred; connection duration. Message area.
Tip:
Most of the LCD icons and messages are also shown on the Virtual Device and Mini
Window. (See “Virtual Device” and “Mini Window” in Device Views, and Messages
Displayed on the Device LCD.)
The LCD can also display various information screens and messages, as described in LCD
Information Screens and in Messages Displayed on the Device LCD.
LCD Information Screens
The LCD of the Sierra Wireless 4G LTE Tri Fi Hotspot can display, on separate screens,
summary information.
●
Connection information (the Wi-Fi network name [SSID] and password [if the Wi-Fi
Password Reminder feature is enabled])
●
Alerts
●
Data usage (displayed on the “Billing Info” LCD information screen)
●
Network status
●
Device information (for example, MEID or whether an update is available) (displayed on
the “About...” LCD information screen)
●
Software update status
When more than one information screen is available, the upper right corner of the LCD displays
“(x/y),” where x and y represent “screen x out of y screens.” For example, (1/6) means that the
first of six LCD information screens is shown.
To view the first LCD information screen or to go to the next screen, press the navigation button
on the device.
microSD Card Slot
Your device supports a microSD™ card (not included) for file sharing and transfer or storage.
The microSD slot is located on the same side of the device as the micro-USB port (to access
the slot, you must remove the battery cover). Your computer recognizes the microSD card as a
removable storage device. The device supports microSD cards up to 32 GB.
Note: Using microSD cards larger than 32 GB can cause data loss and damage your device.
Device Basics
31
Your Network Connection
Find out how to launch, share, and end your network connection.
Launching and Ending A Network Connection
Sharing Your Connection
Connecting Through USB
Launching and Ending A Network Connection
Launching Your Network Connection
Ending Your Network Connection
Launching Your Network Connection
After the device powers on and boots up, a connection to the 3G or 4G network is launched
automatically, unless you’ve disabled Connect Automatically.
You will need to manually launch a connection if:
●
The connection was not successful.
●
You’ve disabled auto-connect.
●
You’ve enabled auto-connect and also Disable when roaming, and have lost the
connection while roaming.
●
You’ve manually ended a connection (by clicking Disconnect).
To launch a connection:
► Click Connect on the Virtual Device on the home page. (You must be logged in.)
— or —
Click Connect in the Mini Window. (You must be logged in.)
— or —
If the device LCD displays “Disconnected from 3G/4G network. Connect now?”,
press the power button
on the device.
See also:
●
Internet Connection Information.
Your Network Connection
32
●
Mobile Broadband Information and Settings
●
Roaming Information and Settings
●
Signal Information
●
“Scan for Private Network” in WAN Tab: 4G Panel
Ending Your Network Connection
Learn how to end your network connection.
1. Make sure you’re logged in to the home page.
2. Click Disconnect on the Virtual Device or in the Mini Window. (See “Virtual Device” and
“Mini Window” in Device Views.)
Note: The Wi-Fi connection is still available, so users can, for example, share files by using a
microSD card.
Sharing Your Connection
Your Sierra Wireless 4G LTE Tri Fi Hotspot provides two ways of sharing your network
connection with other users.
●
User manually enters the Wi-Fi information
●
User connects by using WPS
Manually Entering the Wi-Fi information
Connecting Through WPS
Manually Entering the Wi-Fi information
One option for connecting to the network is for users to manually enter the Wi-Fi information.
For other users to share your network connection:
1. Provide the Wi-Fi network name and password to them.
2. On their computer, users must open the Wi-Fi network manager and connect to the
Wi-Fi network of the Sierra Wireless 4G LTE Tri Fi Hotspot. (See How Do I Connect to
Wi-Fi?)
Connecting Through WPS
Wi-Fi Protected Setup (WPS) provides a fast, simple, and secure way to connect WPS-enabled
devices to your Wi-Fi network. You don’t have to give the name (SSID) and Wi-Fi password of
your network to other users.
Your Network Connection
33
The WPS feature is available on certain cameras, printers, smartphones, and laptops. These
devices have either a hardware button or a WPS-related option in the software. Please consult
the user documentation of your device.
To turn this feature on or off:
1. Make sure you’re logged in to the home page.
2. Click WPS (below the Virtual Device).
3. In the WPS Setup window, select Enable or Disable.
4. Click Save.
WPS is not available in any of these situations:
●
Wi-Fi is not enabled. (See Wi-Fi Tab: Network Panel.)
●
The Wi-Fi security option is WPA Personal, WEP, or WEP-related (for example, “WEP
64 Bit Open”). (Note: WPS is available if the Wi-Fi security option is WPA/WPA2
Personal.)
●
SSID Broadcast is not enabled. (See Wi-Fi Tab: Network Panel.)
●
WPS is turned off (from the WPS Setup window).
●
MAC filter mode is “Allow all in list”, but no computers have been added to the list. (See
“Specifying Computers That Can Access the Network” in Allowing or Denying
Computers Access to the Network.)
If the maximum number of connected devices has already been met, an error message “Max
connected devices” or “Max Wi-Fi users” is displayed when you attempt WPS. Disconnect one
of the connected devices and then retry.
Your Network Connection
34
Using the LCD of your Sierra Wireless 4G LTE Tri Fi Hotspot
1. Press the WPS button
on your Sierra Wireless 4G LTE Tri Fi Hotspot.
2. When the LCD of your Sierra Wireless 4G LTE Tri Fi Hotspot displays “WPS Started”,
press (within 2 minutes) the WPS button on the wireless device you want to connect or
select the WPS-related option in the device’s software.
Your Sierra Wireless 4G LTE Tri-Fi Hotspot and the wireless device will communicate and
establish the connection. If no problems are encountered, the LCD of your Sierra Wireless 4G
LTE Tri-Fi Hotspot displays “WPS in Progress. Adding Device...” and then “WPS Session
Complete.” If problems are encountered, see WPS-Related Messages.
Using the home page of your Sierra Wireless 4G LTE Tri-Fi Hotspot
1. Make sure you’re logged in to the home page.
2. Click WPS (below the Virtual Device).
3. In the WPS Setup window, make sure Enable is selected.
4. Perform one of the following, depending on whether the Wi-Fi device you are adding to
your Wi-Fi network supports the PBC (Push Button Configuration) method or the PIN
(Personal Information Number) method.
If the Wi-Fi device supports the PBC (Push Button Configuration) method:

In the WPS Setup window, select Use PBC method.
Your Network Connection
35

Click Connect.

Within 2 minutes, press the WPS button on the wireless device you want to connect
or select the WPS-related option in the device’s software.
— or —
If the Wi-Fi device has a PIN associated with it:

Find out the PIN for the Wi-Fi device you’re adding. To do this, use the PIN option in
the device’s software. Alternatively, use the Wi-Fi Protected Setup Wizard that may
be available, depending on the manufacturer of the device.

In the WPS Setup window, select Use PIN method.

Enter the PIN for the Wi-Fi device.

Click Connect.

Within 2 minutes, start connecting from the WPS-related PIN option in the device’s
software or from the Wi-Fi Protected Setup Wizard.
Your Sierra Wireless 4G LTE Tri-Fi Hotspot and the wireless device will communicate and
establish the connection. The status is displayed in the WPS Setup window (below the Connect
button) and also on the LCD of the Sierra Wireless 4G LTE Tri-Fi Hotspot.
Connecting Through USB
Use the micro-USB cable (included) to connect the device to your computer.
Your Network Connection
36
Note: If you’ll be using USB for data transfer (and not just for charging the device), you must
install the device driver. (See Making a Tethered Connection.)
Use the micro-USB cable when:
●
You want to charge the device, but you don’t want to use the AC charger, or the AC
charger is not available.
●
Your computer does not have Wi-Fi.
●
You want to block others from using the device. (See Disabling Wi-Fi When Connected
Through USB.)
To connect the device to your computer:
1. Insert the larger end of the micro-USB cable into your computer.
2. Insert the other end of the cable into the micro-USB port on the side of your device.
Note: If you’re having problems, see Cannot Connect Through USB.
Making a Tethered Connection
Your device supports a direct connection through a USB cable to a Windows or Mac computer.
(This is commonly referred to as a “tethered” connection.)
Note: If you’ll be using USB for data transfer (and not just for charging the device), you must
install the device driver (see “Windows” or “Mac”, below). No installation CD is required
— the device supports the TRU-Install feature.
Your Network Connection
37
Note: If you’re using Mac OS X 10.4.x, after you connect the device you may see a warning
message that your computer is running on UPS backup battery and that you should
perform a computer shutdown. You can continue with your work. To prevent this
message from being displayed, install the device driver (see “Mac”, below).
Windows
To install the device driver on Windows:
1. Make sure the device is turned on.
2. Connect the device to your computer through the micro-USB cable.
3. If the TRU-Install window is not displayed, in Windows Explorer browse to the
entry (under My Computer), then browse to the Win folder and run
Setup.exe.
— or —
If you’re running Windows Vista and the AutoPlay window opens, click Run setup.exe.
4. In the TRU-Install window, click OK.
5. Install the Sierra Wireless USB driver. (Follow the onscreen instructions.)
Mac
To install the device driver on Mac:
1. Make sure the device is turned on.
2. Connect the device to your computer through the micro-USB cable.
3. In the window that appears, double-click the .pkg file.
4. Install the Sierra Wireless USB driver. (Follow the onscreen instructions.)
5. When prompted for your password, enter your Mac password.
Connecting the Device to Your Computer
1. Insert the larger end of the micro-USB cable into your computer.
2. Insert the other end of the cable into the micro-USB port on the side of your device.
TRU-Install
TRU-Install is a feature that installs the necessary drivers the first time you connect your device
to your Windows or Mac computer through the micro-USB cable. (For details, see Making a
Tethered Connection.) An installation CD is not required.
Your Network Connection
38
TRU-Install is enabled by default.
To change the setting:
1. In the address bar of your Web browser, type http://192.168.0.1 to display the home
page.
2. Make sure you’re logged in to the home page (the text “Admin Logged in” is displayed
near the upper left corner of the home page). If you’re not logged in, in the Admin Login
section (in the upper left area of the home page), enter the administrator password (1–
20 characters or numbers). (The default password is “password.”)
3. Click Advanced settings > Device > Basic.
4. Select a value for TRU-Install.
Your Network Connection
39
Browser Interface Home Page
Access your device and connection information, and configure device settings from the browser
interface home page.
Home Page Basics
Home Page Buttons
Icons and Text
Alerts
Viewing Device Information
Updates
The home page is the entry page of the browser interface that lets you:
●
Display status information for your device and your data connection.
●
Launch and end a network connection.
●
Change the settings for your device and your data connections (if you’re logged in).
●
Access additional resources (the user guide and the Important Information document).
Browser Interface Home Page
40
Callout item
Description
When you click an icon or the text next to it, a window opens to the right. The
window contains additional status information and, if you’re logged in,
commonly-used configurable settings. (See Icons and Text.)
Use this area to enter the administrator password and log in. When you’re
logged in, you can change settings. (See Logging On as an Administrator.)
Clicking one of these buttons displays a window or a menu. (See Home Page
Buttons.)
This is the Virtual Device; it reflects the status of your device. If you click the
image, a movable Mini Window is opened. (See “Virtual Device” and “Mini
Window” in Device Views.)
A handy way to turn the device off, especially if, for example, you’re in an
airplane before takeoff, and the device is in your overhead bag. (This button
is available only if you’re logged in.)
Start a WPS session (to add to your network a device that supports WPS), or
enable or disable WPS. (See Connecting Through WPS.)
Disconnects a connection, or connects (if currently there’s no connection).
(This button is available only if you’re logged in.)
Home Page Basics
Displaying the Home Page of the Device
Logging On as an Administrator
Device Views
Turning Your Device Off
Setup Pages
Displaying the Home Page of the Device
There are several ways you can display the home page of the device.
Note: You can display the home page only when your device is turned on and you have
established a connection to it (through Wi-Fi or through the micro-USB cable).
To display the home page, type one of the following in the address bar of your Web browser:
●
http://192.168.0.1
●
SSID value (field in Advanced settings > Wi-Fi > Network and also in Advanced
settings > Router > LAN)
Browser Interface Home Page
41
Note: If you’re using the Google Chrome Web browser, after typing in the address bar, press
the Down Arrow key and then the Enter key. (If you press only the Enter key, a Google
search is started, using the information you typed in.)
If your Web browser displays an error message, see Cannot Display the Home Page.
Logging On as an Administrator
You don’t need to log in to access and use the home page. However, logging in provides
several benefits.
When you log in:
●
Additional information appears in the window that opens when you click an item on the
left side of the home page. (See Icons and Text.)
●
You can access the Advanced Settings window, where you can modify additional
settings.
●
You can rerun the device setup, if required (Admin Setup [
●
You can install updates.
]).
To log in:
1. Make sure that nobody else is already logged in — other people can use the home page
at the same time, but only one user can be logged in.
2. In the Admin Login section (in the upper left area of the home page), enter the
administrator password (1–20 characters or numbers). (The default password is
“password.” It’s recommended you change the password, if you haven’t already.)
3. Click OK.
After a period of inactivity, you will be automatically logged off (timeout security feature), unless
you select Remember me (below the password field). (For more information, see Automatic
Login (“Remember Me”).)
Device Views
Virtual Device
The right half of the home page contains an image of your device. This is a “virtual device” — it
reflects most of the icons and text displayed on the real device.
Browser Interface Home Page
42
Mini Window
If you click the virtual device in the home page, the Mini Window opens — an image of the
device in a separate Web browser window.
Browser Interface Home Page
43
Similar to the virtual device, the Mini Window reflects most of the icons and text displayed on
the real device.
To save space on your monitor, you can close the home page and move the Mini Window to the
side of your monitor. Then you can use the window to keep an eye on the status of your device
and connection. (To reopen the home page, click the Home link.)
If you’re logged in, the window has a Connect or Disconnect button, and a Power Off button.
Turning Your Device Off
There are several ways you can turn your device off.
●
●
Tip:
From the home page:

Make sure you’re logged in to the home page.

Click Power Off (below the Virtual Device).
From the Mini Window:

Make sure you’re logged in to the home page.

Click Power Off.
You can also turn the device off by pressing and holding the power button
the device turns off.
until
Setup Pages
At any time, you can rerun the device setup, if required.
The Welcome to your Sierra Wireless™ 4G LTE Tri-Fri Hotspot window opens in two cases.
●
Automatically, as part of the initial setup of your newly purchased device.
●
When you click Admin Setup (
) from the home page, make changes (if
applicable) and then click Submit (you must be logged in).
Note: This window displays the administrator password and the address of the device home
page. Please remember this information or write it down in a safe place.
This window provides several options.
●
To keep the default settings of the device, select one of the following:

The Internet — This connects you immediately to the Internet.

My Sierra Wireless™ 4G LTE Tri-Fri Hotspot’s home page — From the home
page you can view the device status and customize settings.
Browser Interface Home Page
44
●
To change security settings, select Set up my Sierra Wireless™ 4G LTE Tri-Fri
Hotspot.
Home Page Buttons
The home page has several buttons that open a browser window or perform certain actions on
the device.
The top horizontal part of the home page has several buttons.
●
Admin Login — Click this button to log on as administrator. (See Logging On as an
Administrator.)
●
Admin Setup — Click this button to rerun the device setup, for example, after you’ve
reset the software to default settings. (See Setup Pages.)
●
Advanced settings — Click this button to display a window from which you can
configure all the settings of the device and the browser interface. (See Advanced
Settings.)
●
Map me — Use this button to do one of the following:

Open a Web browser window that shows your current location. (See Viewing Your
Current Location in a Web Browser.)

Search for the closest gas station, restaurant, other points of interest, or do a custom
search. (See Performing a Location Search.)
●
Support. This button opens the online support site in a new Web browser window or
tab. (See Support Button.)
●
Feedback — Use this button to send your comments on the device. (See Feedback.)
●
Help — This button displays a menu with options to open online help, the user guide, or
the important information booklet.
Logging On as an Administrator
Admin Setup Button
Advanced Settings
Map me Button
Support Button
Feedback
Help Button
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Admin Setup Button
This button displays a window where you can change the administrator password, Wi-Fi
network name (SSID), Wi-Fi security type, and Wi-Fi password.
For more information, see Setup Pages.
Advanced Settings
From the Advanced Settings window you can configure all the settings of the device and the
browser interface.
The Advanced Settings window has the following tabs, each with several panels:
●
Device tab. (See Device Tab.)
●
WAN tab. (See WAN Tab.)
●
Wi-Fi tab. (See Wi-Fi Tab.)
●
Router tab. (See Router Tab Settings.)
For most fields and buttons, contextual help, if enabled, appears to the right of the window when
you move the cursor over an item. (For more information, see “Contextual Help in the Advanced
Settings Window” in Online Help.)
To access the Advanced Settings window:
1. Make sure you’re logged in to the home page.
2. Click Advanced settings (
).
Map me Button
The Map me button is used for GPS/Location Based Services: you can, for example, search for
the closest gas station, restaurant, other points of interest, or do a custom search.
See Location Services.
Support Button
The Support button opens the online support site in a new Web browser window or tab.
Note: This button is available only when you’re connected to the Internet.
Feedback
The Feedback button opens the online feedback site in a new Web browser window or tab.
Note: This button is available only when you’re connected to the Internet.
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Help Button
This button displays a menu with several options.
●
Display the online Help.
●
Download the user guide.
●
View the important information booklet. This booklet contains regulatory notices,
warranty, and other information.
Connect/Disconnect Button
This button connects or disconnects your device from the 3G or 4G network.
Note: This button appears only when you’re logged in.
WPS Button
This button starts a WPS (Wi-Fi Protected Setup) session. (See Connecting Through WPS.)
Note: This button appears only when you’re logged in.
Power Off Button
This button turns the device off.
Note: You can turn the device on only by using the physical power button
or by disconnecting and reconnecting the micro-USB cable.
Note: This button appears only when you’re logged in.
Icons and Text
Learn about the various icons and text that provide status information.
Signal Information
Mobile Broadband Information and Settings
Roaming Information and Settings
Alert Information
GPS Information and Settings
Wi-Fi Users Information and Settings
Battery Information and Settings
Internet Connection Information
microSD Card Information and Settings.
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on the device
Sounds Information and Settings
The left part of the home page has a vertical row of icons and text, starting with the signal
strength indicator
Most of these icons are also shown on the physical device and Virtual Device (Virtual Device).
When you hold the mouse over an icon, the corresponding icon on the Virtual Device is
highlighted.
If you click an icon or the text, a window opens with additional information, as shown in the
following screenshot.
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If you’re logged in, the window may also display configurable settings.
Note: A more complete set of configurable settings is available in the Advanced Settings
window. (See Advanced Settings.)
Signal Information
Learn how to determine the signal strength and get detailed 3G/4G status information.
Icon
Description
No signal
Very weak signal
Excellent signal
Click the signal strength icon to display the Signal Quality window. The window displays:
●
The active network — the network that is currently being used for your data connection.
For example, “3G (EVDO Rev A).”
●
3G or 4G status:

Connection status. For example, “Connected.”

Tables that show the coverage type, RSSI and Ec/Io (for 3G), RSSI and CINR (for
4G WiMAX), and RSRP and RSRQ (for 4G LTE).
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RSSI reflects the signal strength of the network.
Ec/Io is a dimensionless ratio of the average power of a channel, typically the pilot
channel, to the total signal power.
RSRP stands for Reference Signal Received Power and reflects the LTE signal
strength.
CINR stands for Carrier to Interference-plus-Noise Ratio and is a measurement of
signal effectiveness.
RSRQ stands for Reference Signal Received Quality and reflects the LTE signal
quality. RSRQ is the ratio between the RSRP and the Received Signal Strength
Indicator (RSSI).
The first table also shows the type(s) of 3G service you have: 1X, 1xEV-DO, or both.
(To determine whether you have EV-DO Rev. 0 or Rev. A service, use the text near
the 3G icon; see Mobile Broadband Information and Settings.)
●
Tip:
Scan for 4G button (available only if 4G is in power save mode — the LCD of the device
displays “Power Save Mode. 4G Network not found”). Click this button to search for and
attempt to connect to a 4G network. (Whether or not a connection to 4G occurs depends
on the WAN Mode setting; see WAN Tab: Setup Panel.)
If 4G is in power save mode, you can also scan for 4G from the “Network Status” LCD
information screen. (See LCD Information Screens.)
See also Improving Signal Strength.
Mobile Broadband Information and Settings
The 3G or 4G icon indicates the service and connection state. Note that only one icon is shown
(the active network).
Icon
Description
or
or
or
You have no service. Try the suggestions in Cannot Connect to the 3G or 4G
Network.
You have service but are not connected.
You have service and are connected.
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The text next to the icon displays the connection status, for example, “No service,” or
“Connected.”
Click the icon to display the Mobile Broadband Information window. The window displays:
●
The active network — the network that is currently being used for your data connection.
For example, “4G”, “4G LTE”, or “3G (EVDO Rev A).”
●
3G and 4G status. For example, “Connected.”
●
Connection Preferences (if you’re logged in).
Configuring the 3G/4G Connection Preferences
The value determines which network(s) to connect to, and in what order:
●
3G Preferred — Connection can be established to either 3G or 4G; if both are available,
3G is used.
●
4G Preferred — Connection can be established to either 3G or 4G; if both are available,
4G is used. This setting is recommended if your service provider has no data limit for 4G
and 4G LTE, but does for 3G, or you want to take advantage of the faster data transfer
speeds of 4G/4G LTE.
●
3G Only — Connection can be established only to 3G.
●
4G Only — Connection can be established only to 4G or 4G LTE. (If you don’t have 4G
or 4G LTE coverage, you can save power by selecting 3G Only.)
Note: The following options are not available if 3G Only is selected.
●
LTE + WiMAX — When connecting to 4G, connection can be established to either 4G
WiMAX or 4G LTE; if both are available, 4G LTE is used (unless the 4G WiMAX signal is
significantly better than the 4G LTE signal).
●
LTE Only — When connecting to 4G, connection can be established only to 4G LTE.
●
WiMAX Only — When connecting to 4G, connection can be established only to 4G
WiMAX.
To automatically connect to the network upon loss of connection or when the device powers on,
select Connect Automatically. To prevent this from happening when you’re roaming, also
select Disable when roaming.
Note: Disable when roaming does not prevent you from roaming; it only prevents a
connection (that was lost while roaming) from automatically being reestablished.
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Roaming Information and Settings
The roaming indicator shows whether you are roaming. The text near the icon may indicate
additional details.
Icon
Description
Not roaming
Roaming
[flashing]
Enhanced roaming indicator
Note: Roaming on 4G is not supported.
Click the roaming indicator to display the Roaming Information window. The window displays:
●
Roaming status.
●
Allow 3G roaming field (if you’re logged in).

If you select this field, you can roam and connect when outside of your service
provider’s coverage, but additional charges may occur.

If you do not select this field, you can connect only when you’re inside your service
provider’s coverage area.
Note: If you change the value of this field, the device restarts (after you click Save).
●
Allow 3G international access field (if you’re logged in) — allows 3G roaming
internationally.
If this field is not displayed, select Allow 3G roaming.
Alert Information
The alerts icon indicates whether there are any alerts (situations that require your attention).
Note: To view alert information, you must be logged in. New alerts are checked upon device
power-up. That is, if an event occurs, you won’t be notified until the device is restarted.
Icon
Description
No alerts are available.
One or more alerts are available.
The text next to the icon indicates the number of alerts.
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Click the icon to display the Alert window. (For more information, see Alerts.)
GPS Information and Settings
The GPS icon indicates whether GPS is off, available, or active.
Icon
Description
GPS is off (not enabled).
Before you can use GPS, you must accept the GPS privacy agreement and
enable GPS. (See GPS Privacy Agreement and Enabling GPS.)
GPS is on and available. (The GPS privacy agreement has been accepted,
and GPS is enabled.)
(flashing)
GPS is active (acquiring a location fix).
The text next to the icon displays the GPS status, for example, “GPS not enabled” or “GPS
searching for satellites.”
Click the icon to display the GPS Information and Settings window. The window shows the GPS
status and, if available, location information, including:
●
HEPE — The Horizontal Estimated Position Error reflects accuracy (horizontal/vertical
precision).
Note: For best results, minimize the number of obstructions between your device and the GPS
satellites.
●
Timestamp — This indicates the time of the last fix.
Configuring the Settings
When you’re logged in, the following settings are available.
View privacy agreement (link displayed if you haven’t yet accepted the GPS privacy
agreement). You cannot enable and use GPS until you accept this agreement. Click the link to
view and then accept the agreement.
Enable GPS — To use GPS and to configure other GPS settings, this check box must be
selected.
GPS Mode — This setting determines how often the device should obtain a fix.
●
One-time — A single fix is used. Use this option if you’ll be using your device at the
same location.
●
Continuous — Fixes are obtained on a regular basis; also known as auto-tracking. This
is useful for turn-by-turn (TBT) navigation applications, such as driving directions.
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Get fix now — This button starts a one-time fix (not displayed if GPS Mode is Continuous or a
GPS session is already in progress). If you change the value from Continuous to One-time,
you must click Save before your changes take effect and the fix becomes possible.
Mapping service — This determines the mapping service (for example, Google Maps or
MapQuest) that displays the GPS results (in a separate browser window).
Metric units — This setting specifies whether to use metric when displaying the GPS results
(for example, the altitude, speed, HEPE).
Note: Additional settings are available at Advanced settings > WAN > GPS. (See GPS
Settings.)
Wi-Fi Users Information and Settings
The Wi-Fi users icon provides information about the status of Wi-Fi and the number of
connected users.
●
Number of Wi-Fi users are connected to the device — for example,
that no (zero) users are connected.
●
— Wi-Fi of the Sierra Wireless 4G LTE Tri-Fi Hotspot has been disabled
through the browser interface. (To enable Wi-Fi, change the Disable Wi-Fi setting in the
Wi-Fi Users window [see “Connected Users Information”, below].)
shows
The icon is on the left side of the home page.
Click the icon to display the Wi-Fi Users window.
Connected Users Information
When you’re logged in, the Wi-Fi Users window shows a table with information on computers
currently connected to the device.
A row may show one or both of these icons:
●
●
— The user of this computer is logged in as administrator.
— This computer is connected to the device through the micro-USB cable.
MAC Address — Each wireless device has a unique MAC address (assigned by its
manufacturer). On Windows PCs, the MAC address is called the “physical address;” on a Mac
computer, it is called the “Ethernet ID.” (See Finding the MAC Address.)
Block — Use this to block a computer’s access to the device. You might want to do this if:
●
You don’t recognize a listed computer.
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●
You have lots of data to transfer (you want to be the sole user of the bandwidth).
●
You’re approaching the data limit on your account.
Max Wi-Fi users — You can limit the number of Wi-Fi users (maximum of eight) that can
connect to the device. A smaller number improves performance and security.
Disable Wi-Fi — This setting specifies when to turn off the Wi-Fi of the device.
●
Never — Select this value if you want to make sure the device is always broadcasting
Wi-Fi signals.
●
Always — Select this value if you always want to use the device in tethered mode and
you want to make sure the device is never broadcasting any Wi-Fi signals. With this
option, WPS won’t be available. (See Connecting Through WPS.)
●
When connected to USB — Only a computer connected through the micro-USB cable
to the device will be able to use it. With this option, WPS won’t be available. (See
Connecting Through WPS.)
Battery Information and Settings
The battery icon indicates the state of the battery of the device.
The text next to the icon displays additional information, for example, the charging status
(% remaining or % complete). If “Charging paused” is displayed, see What Do I Do if the Home
Page Displays “Charging paused”?
Tip:
Icon
You can also check the battery icon from the Home page, Mini Window, and device
LCD.
Description
Battery level is critical. Charge the device immediately. (See Charging the
Battery.)
No battery; connected to an electrical outlet (through the AC charger).
Connected to USB. Battery is either charging or is not inserted.
Charging through the AC charger.
Battery is low. Charge the device. (See Charging the Battery.)
Battery is charged.
Click the icon to display the Battery Information and Settings window.
When you’re logged in, you can set the behavior for when the device is:
●
Battery or USB powered. Choose one of the following:
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●

Short Range — This setting improves battery life, at the cost of shorter Wi-Fi range.

Long Range —This setting allows you to use your wireless devices farther from your
Sierra Wireless 4G LTE Tri-Fi Hotspot, at the cost of shorter battery life and the
increased possibility of interference with/from other nearby Wi-Fi devices.
AC powered. Choose one of the following:

Short Range — Choose this setting if you have a designated wireless area and you
need to minimize the effect of your network on other networks in the vicinity.

Long Range — This setting allows you to use your wireless devices farther from
your Sierra Wireless 4G LTE Tri-Fi Hotspot but increases the possibility of
interference with or from nearby wireless networks.
Standby (Low Power) Mode
When the device is in standby (low power) mode, the 3G/4G modem radios, the Wi-Fi radio,
and the LCD are off, and the power button
is flashing (approximately every 8 seconds).
When you’re logged in, you can set how soon the device goes into standby mode when no
Wi-Fi users are connected to it (Standby Timer).
You can specify different settings for battery power and AC power. (See Device Tab: Basic
Panel.)
Note: This setting has no effect when the device is connected to a computer through the
micro-USB cable.
To exit standby mode:
► Connect the device to the AC charger or computer through the micro-USB cable.
— or —
Press the power button
Internet Connection Information
Click the data icon
to display the Internet Connection Information window.
Note: Data usage amounts are approximate and should not be used for billing purposes. For
accurate data usage amounts, check with your service provider or click the check carrier
usage link.
The window displays:
●
Data statistics for the current connection session:
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
Data sent

Session duration

Data received

Total transferred
●
WWAN IP Address — This is the external IP address of the modem [3G or 4G] (that is,
the IP address of the modem as seen from the Internet).
●
More info — Click this link to display, when you’re connected to the network, the
following information:

WAN DNS Primary — This is the address of the Internet system used to translate
names (for example, sierrawireless.com) into IP addresses.

WAN DNS Secondary — This is the address of the Internet system used to
translate names (for example, sierrawireless.com) into IP addresses. The secondary
DNS is used when there is a problem with the primary DNS.

Default Gateway — This is the address of the node on the computer network that
the network software uses when an IP address does not match any other routes in
the routing table (that is, when an IP packet’s destination address is outside of the
local subnet).

WAN MTU size — This is the size of the largest packet (“Maximum Transmission
Unit”) that a network protocol can transmit.
Viewing and Configuring Detailed Internet Connection Information
When you’re logged in, the Internet Connection Information window displays a table showing
data use:
●
In the current cycle or since you last reset the data usage figures — whichever occurred
more recently. These numbers get automatically reset to 0 on the day selected in the
Starts on day list.
●
Over the lifetime of the device.
●
By network [3G, 4G, and 4G LTE], and by sent, received, and total.
From this window you can:
●
Reset the data usage figures for the current billing cycle. (Click Reset.)
●
Change the start day of the billing cycle (in the Starts on day list).
●
See the number of days left in the cycle.
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●
Check the data usage as tracked by your service provider. (When you’re connected to
the network, click the link check carrier usage.)
microSD Card Information and Settings
The text next to the microSD icon (
) indicates the status of the card.
The card may be:
●
Enabled
●
Detected
●
Accessible by all (“shared”) or only the administrator
●
Accessible with or without a password (security)
Click the icon to display the SD Card Information and Settings window. The window displays:
●
The card status (see the list above)
●
Storage capacity of the card, and space available (displayed only if a card is detected)
●
A button to safely eject the card (Safe-Eject SD Card; displayed only if a card is
detected))
When you’re logged in, you can:
●
Enable or disable the microSD card slot. (See Enabling the microSD Card Slot.)
●
Set up access to the card. (See Setting Up Access to the microSD Card.)
Sounds Information and Settings
The sounds icon (
Icon
) shows whether the device speaker is on.
Description
The device speaker is on.
The device speaker is off.
Click the sounds icon to display the Sounds window. The window displays:
●
Status of the device speaker (on or off).
●
If you’re logged in, check boxes to enable or disable sounds for the following events:

Internet connected — A sound is played when you connect to the Internet.
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
Low battery — A sound is played when the battery is low. This is useful as a
reminder to charge the device.

Internet disconnected — A sound is played when you lose the connection to the
Internet.

System alerts — A sound is played when a system alert occurs. You can then use
the device LCD or the Alerts window to get information about the alert. (See Alert
Information.)
Note: System alerts include several types of events, for example:
• Critical battery
• Critical temperature
• Software update available
• Routing hardware settings reset
• Device startup failure
●
Tip:

Wi-Fi user has joined — A sound is played when a Wi-Fi user connects to your
network. This is useful, for example, to detect an unwelcome Wi-Fi user if you’re the
only one using the device.

Enter standby mode — A sound is played when the device enters standby mode.
(See “Standby (Low Power) Mode” in Battery Information and Settings.)

Wi-Fi user has left — A sound is played when a Wi-Fi user disconnects from your
network.

Last user has left — A sound is played when the last Wi-Fi user disconnects from
your network. You can turn the device off if nobody will be using it for awhile.
If you’re logged in, for each of the above events, click
sound.
to play each corresponding
You can also disable all sounds through the mute switch on the device. (See “Mute
Switch” in Other Buttons and Switches.) If you’ve enabled the sounds through the home
page, but there are no sounds when an event occurs, check the position of the mute
switch.
Alerts
Alerts notify you about situations that require your attention.
3G Activation Required
GPS Privacy Agreement
SD Card Error
Software Update Available
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The alerts icon
indicates whether there are any alerts (messages that require your attention).
The icon is on the left side of the home page.
Click the icon to display the Alert window. If more than one alert is available:
●
The higher priority alert opens.
●
When you close an alert, the next alert opens.
●
You can use the
and
buttons (at the top of the alert window) to view other alerts.
The options and instructions shown in the alert window depend on the alert event. Please read
the instructions carefully. They may state, for example, that you have to reconnect to Wi-Fi after
an update is installed.
Tip:
You can view a list of available alerts on the “Alerts” LCD information screen. (See LCD
Information Screens.)
3G Activation Required
If only 3G coverage is available, you won’t be able to connect to the Internet until 3G activation
has been completed.
To activate 3G on your device:
1. Make sure you have 3G coverage.
2. Make sure you’re logged in to the home page.
3. Click the alerts icon
to display the alert window.
4. If more than one alert is available, use the
window) to browse to the alert.
and
buttons (at the top of the alert
5. In the 3G Activation Required alert window, click Activate now.
●
If activation is successful, “Activation complete!” is displayed. You can now connect to
the 3G network. If the connection is not established automatically, click Connect on the
home page or Mini Window.
●
If activation was not successful, “Activation failed” is displayed. Retry the activation. If it
is not successful, contact your service provider’s Customer Service and have the
following available:

Your billing information.

IMEI of the device (displayed on the packaging and inside the battery compartment).
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GPS Privacy Agreement
The GPS Privacy Agreement alert appears if you haven’t accepted the GPS privacy agreement.
(You cannot use GPS until you accept the GPS privacy agreement and then enable GPS.)
To accept the GPS privacy agreement:
1. Make sure you’re logged in to the home page.
2. In the vertical row of icons (down the left side of the home page), click the GPS icon (
) and, in the window that’s displayed, click View privacy agreement.
— or —
Display the GPS Privacy Agreement alert window. (See Alert Information.)
3. Read the agreement, and select I have read the foregoing and hereby agree to ....
SD Card Error
Learn about recommended steps if you’re having problems reading from the microSD card, or if
the SD Card Error alert window opens or the device LCD displays “SD Card error.”
1. Remove and reinsert the microSD card.
2. If the card is still not working, try it in the microSD slot of another computer.
If it works in the other device, the card slot on your device may have a problem.
If the card doesn’t work in the other computer, try one of the following:

Use a different microSD card.
— or —

Reformat your card.
Note: The formatting procedure erases all the data on the microSD card, after which the files
CANNOT be retrieved. To prevent the loss of important data, please check the contents
before you format the microSD card.
Software Update Available
The update may improve performance and add or modify features.
Note: During installation of the update, your Internet and Wi-Fi connections won’t be available.
When the installation is complete, you will need to reconnect to Wi-Fi.
To install the update:
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1. Make sure your device is connected to the AC charger or computer through the
micro-USB cable.
Note: If you’ll be using USB for data transfer (and not just for charging the device), you must
install the device driver. (See Making a Tethered Connection.)
2. Make sure you’re logged in to the home page.
3. Click the alerts icon
to display the alert window.
4. If more than one alert is available, use the
window) to browse to the alert.
and
buttons (at the top of the alert
5. In the Software Update Available alert window, click Update Options.
6. Read the information in the Software Installation Options window.
7. To install the update, click Download and install now.
— or —
If you are not in a strong signal area, make a note of the URL displayed in the window
and click I’ll get the update later. At a later time, access the URL to download the
update to your computer, and then follow the steps in Upgrading Firmware From a File.
When the installation is complete, reconnect to Wi-Fi. (See How Do I Connect to Wi-Fi?)
●
TE module. Each wireless device has a unique MAC address (assigned by its
manufacturer).
●
Driver Version — This is the version of the 4G LTE driver of the device.
The window also has buttons to:
●
Save the information to a text file.
●
Reset the 3G and 4G configuration of the device to default settings (Reset Device to
Factory Defaults). (See Resetting the 3G and 4G Configurations to Default Settings.)
●
Reset the 3G and 4G configuration of the radios of the device to default settings (Reset
Radios to Factory Defaults). (See Resetting the 3G and 4G Radio Configurations to
Default Settings.)
Tip:
You can view some of the above information on the “About...” LCD information screen.
(See LCD Information Screens.)
Viewing Device Information
View information about your device and lifetime data usage.
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1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > About.
Note: 4G and 4G LTE information is not available if WAN Mode is “3G Only.” (WAN Mode is
in Advanced settings > WAN > Setup.)
The following information is displayed:
●
Model Number — This is the manufacturer’s model of your device.
●
Network Operator — This field shows the carrier that your device was activated with.
●
Manufacturer — This is the company that made your device.
●
Wi-Fi Firmware Version — This is the firmware version for the Wi-Fi access point of the
device.
●
Software Version — This is the firmware version for the routing hardware of the device.
●
Router PRI Version — This is the PRI version for the routing hardware of the device.
The PRI (Product Release Instructions) is a file that contains the settings used to
configure wireless products for a particular service provider, customer, or purpose.
●
Wi-Fi MAC Address — This is the MAC address of the 4G module. Each wireless
device has a unique MAC address (assigned by its manufacturer).
●
Activation — This field reflects whether 3G is activated.
●
Reconditioned — This field indicates whether your device has been returned for service
or repair and reconditioned (if applicable).
●
Total Bytes — This is the amount of data transferred over the 3G network during the
lifetime of the device.
●
MDN (Mobile Directory Number) — This is a 10-digit phone number.
●
ESN or MEID (3G).
The ESN (Electronic Serial Number) is the unique first-generation serial number
assigned to the 3G component of the device.
The MEID (Mobile Equipment Identifier) is the unique second-generation serial number
assigned to the 3G component of the device.
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●
PRL Version — The PRL (Preferred Roaming List) is an account configuration item set
by your service provider. It controls the radio channels and network carrier used by the
3G modem. An updated PRL may improve your 3G network service.
●
PRI Version — This is the PRI version of the 3G component of the device.
●
Firmware Version — This is the firmware version of the 3G component of the device.
●
Total Bytes — This is the amount of data transferred over the 4G network during the
lifetime of the device.
●
Firmware Version — This is the firmware version of the 4G component of the device.
●
MAC Address — This is the MAC address of the 4G module. Each wireless device has
a unique MAC address (assigned by its manufacturer).
●
DDF ID — This is the version information of your 4G channel plan, which determines the
frequencies to scan and 4G networks to detect.
●
Total Bytes — This is the amount of data transferred over the 4G LTE network during
the lifetime of the device.
●
Firmware Version — This is the firmware version of the 4G LTE component of the
device.
●
MAC Address — This is the MAC address of the 4G LTE module. Each wireless device
has a unique MAC address (assigned by its manufacturer).
●
Driver Version — This is the version of the 4G LTE driver of the device.
The window also has buttons to:
●
Save the information to a text file.
●
Reset the 3G and 4G configuration of the device to default settings (Reset Device to
Factory Defaults). (See Resetting the 3G and 4G Configurations to Default Settings.)
●
Reset the 3G and 4G configuration of the radios of the device to default settings (Reset
Radios to Factory Defaults). (See Resetting the 3G and 4G Radio Configurations to
Default Settings.)
Tip:
You can view some of the above information on the “About...” LCD information screen.
(See LCD Information Screens.)
Updates
From time to time, updates may become available for your device. You can download and apply
updates through the Advanced settings > Device > Basic page.
Automatically Checking for Updates
Browser Interface Home Page
64
Manually Checking for Updates
Upgrading Firmware From a File
Note: If a software update is available, the device LCD displays a message, and an alert is
available from the home page. (See Software Update Available.)
The updates may improve performance and add or modify features. The updates may include
the following:
●
Device firmware
●
The browser interface
●
Help files
●
Other files
You can:
●
Set the browser interface to automatically check for updates (see Automatically
Checking for Updates).
●
Manually check for updates. (See Manually Checking for Updates.)
Tip:
You can view the update availability and status on the “Software Updates” LCD
information screen. (See LCD Information Screens.)
Automatically Checking for Updates
You can specify how often the browser interface checks for updates.
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > Basic.
4. In the Check for Updates list, click a value.
Note: If the Check for Updates list is not available, your device supports the Guaranteed
Update feature, which automatically checks for updates, at a pre-determined frequency.
This feature requires 4G or 4G LTE coverage.
Tip:
When updates are available, an alert is shown in the browser interface. (See Alert
Information.)
Manually Checking for Updates
At any time, you can manually check for updates.
Browser Interface Home Page
65
Note: During installation of the update:
• DO NOT turn off or unplug the device.
• Your Wi-Fi and Internet connections won’t be available.
When the installation is complete, you will need to reconnect to Wi-Fi. (See How Do I
Connect to Wi-Fi?)
1. Log in to the home page.
2. Make sure you’re connected to 3G or 4G.
3. Click Advanced settings (
).
4. Click Device > Basic.
5. Click Check for updates now. (The message next to the button indicates whether
updates are available.)
Installing the updates
To install available updates, after you’ve manually checked for updates:
1. Make sure your device is connected to the AC charger or computer through the
micro-USB cable.
Note: If you’ll be using USB for data transfer (and not just for charging the device), you must
install the device driver. (See Making a Tethered Connection.)
2. Click Update options.
3. Read the information in the Software Installation Options window.
4. To install the update, click Download and install now.
— or —
If you are not in a strong signal area, make a note of the URL displayed in the window
and click I’ll get the update later. At a later time, access the URL to download the
update to your computer, and then follow the steps in Upgrading Firmware From a File.
5. When the installation is complete, reconnect to Wi-Fi. (See How Do I Connect to Wi-Fi?)
Upgrading Firmware From a File
Use this option when you have an updated firmware file that you’ve, for example, downloaded
from the Sierra Wireless website.
Note: During installation of the update:
• DO NOT turn off or unplug the device.
Browser Interface Home Page
66
• Your Wi-Fi and Internet connections won’t be available.
When the installation is complete, you will need to reconnect to Wi-Fi. (See How Do I
Connect to Wi-Fi?)
To upgrade the device firmware from a file:
1. Log in to the home page.
2. Make sure When connected to USB is selected (for Disable Wi-Fi). (See Disabling WiFi When Connected Through USB.)
3. Make sure your device is connected to the AC charger or computer through the
micro-USB cable.
4. Click Advanced settings (
).
5. If you want to later confirm that the upgrade was successful, write down the current
version information (shown in Device > About):

Software version

Firmware version (in the 3G Information section)

Firmware version (in the WiMAX Information section)

Firmware version (in the LTE Information section)
6. Click Device > Basic.
7. Optionally, save the current configuration (recommended).

Click Export.

Save the file. Note the filename and path.
8. Click the Browse button next to the Update Firmware From File field, and click the
firmware file to upload to the device.
9. Click Update.
Please wait while the upgrade occurs; this may take several minutes. The device LCD
shows the upgrade status. The device will restart (possibly several times).
Once the upgrade is complete, the LCD device shows the usual icons and text (for
example, the device name).
10. Compare the current version information (in Device > About) to the values you wrote
down in step 5 to confirm that the upgrade was successful.
Browser Interface Home Page
67
11. If you’ve saved the current configuration, reload it.

Click the Browse button next to the Import Router Settings field, and click the file
you’ve saved.

Click Import.
12. Reconnect to Wi-Fi. (See How Do I Connect to Wi-Fi?)
Browser Interface Home Page
68
Device Settings
Power Settings
Login Settings
Display Settings
Sound Settings
Advanced Settings
Router Tab Settings
Exporting and Importing Settings
Device Logs
Power Settings
Control your device’s battery usage through these settings.
Battery and USB Power Settings
AC Power Settings
Battery and USB Power Settings
You can specify the settings for battery power and USB power.
●
Short Range — This setting improves battery life, at the cost of a shorter Wi-Fi range.
●
Long Range — This setting allows you to use your wireless devices farther from your
Sierra Wireless 4G LTE Tri-Fi Hotspot, at the cost of shorter battery life and the
increased possibility of interference with/from other nearby Wi-Fi devices.
To choose an option:
1. Make sure you’re logged in to the home page.
2. Click the battery icon
. The Battery Information and Settings window opens.
— or —
Click Advanced settings > Wi-Fi > Network.
3. Select an option in the Battery or USB Powered section.
Device Settings
69
AC Power Settings
You can specify the settings for AC power.
●
Short Range — Choose this setting if you have a designated wireless area and you
need to minimize the effect of your network on other networks in the vicinity.
●
Long Range — This setting allows you to use your wireless devices farther from your
Sierra Wireless 4G LTE Tri-Fi Hotspot but increases the possibility of interference with or
from nearby wireless networks.
To choose an option:
1. Make sure you’re logged in to the home page.
2. Click the battery icon
. The Battery Information and Settings window opens.
— or —
Click Advanced settings > Wi-Fi > Network.
3. Select an option in the AC Powered section.
Login Settings
You can change the administrator password, and also enable automatic login.
Changing the Administrator Password.
Automatic Login (“Remember Me”).
Changing the Administrator Password
For security reasons, change the administrator password on a regular basis.
Note: If you forget the Admin Login password, you’ll need to reset the device to its default
settings and go through the device setup. (See What Do I Do if I Forget the
Administrator Password?)
1. Log in to the home page.
2. Click Advanced settings > Device > Basic.
3. In the Admin Password field, type the new password (1–20 letters, numbers, or
symbols).
Automatic Login (“Remember Me”)
For convenience, you can enable automatic login.
If you enable automatic login:
Device Settings
70
●
Anyone who uses the computer will automatically be logged in to the home page (as
long as no one else has already logged in from another computer); entering the
administrator password is not required.
●
The timeout security feature is disabled — you will never be automatically logged off.
To enable automatic login:
1. From the computer that you want to enable automatic login, log in to the home page.
2. In the login area, select the Remember me check box.
You can repeat the above steps on other computers; however, since only one administrator can
be logged in at a time, only the first person to display the home page will be logged in.
Viewing Computers That Are Set to Automatically Log In as Administrator
1. Log in to the home page.
2. Click Advanced settings > Device > Basic.
3. Next to Remember me Client List, click show list.
Disabling Automatic Login For a Specific Computer
1. Log in to the home page.
2. Click Advanced settings > Device > Basic.
3. Next to Remember Me Client List, click show list.
4. In the row for the computer that you want to disable automatic login, click Remove.
Display Settings
Adjust your screen’s settings to suit your surroundings and to prolong the battery life.
Turning the LCD On or Off
Setting the LCD Timeout
Setting the LCD Brightness
Enabling and Disabling the Power Button LED
Turning the LCD On or Off
Turning the LCD off helps prolong the battery life, but you can’t check the LCD for status icons
and messages.
1. Log in to the home page.
Device Settings
71
2. Click Advanced settings > Device > Display.
3. Set the LCD Backlight field to On or Off.
Setting the LCD Timeout
Use this feature to select the delay time before the LCD automatically turns off.
Tip:
Alternatively, you can permanently turn the LCD off, in which case it will never become lit
and will not display text and icons. (See Turning the LCD On or Off.)
To set the amount of time, after which the LCD of the device temporarily turns off:
1. Make sure you’re logged in to the home page.
2. Click Advanced settings > Device > Display.
3. Make sure LCD Backlight is set to On.
4. In the Turn Backlight Off list, click a value. (A smaller value helps prolong the battery
life.)
Note: The LCD turns on if an important system event occurs.
Setting the LCD Brightness
Adjust your screen’s settings to suit your surroundings.
1. Make sure you’re logged in to the home page.
2. Click Advanced settings > Device > Display.
3. Make sure LCD Backlight is set to On.
4. Select a value for On Battery/USB Power. (A lower brightness prolongs the battery life.)
5. Select a value for On AC Power.
Enabling and Disabling the Power Button LED
The power button LED on the device acts as a status indicator. (For more information, see
Using the Power Button to Determine the Device State.)
To enable or disable the power button LED:
1. Log in to the home page.
2. Click Advanced settings > Device > Display.
3. Set the Power Button LED field to On or Off.
Device Settings
72
Sound Settings
You can enable or disable sounds for various events.
Enabling and Disabling Sounds for Specific Events.
Low Battery Alert
Critical Battery Level Alert
You can enable or disable sounds of the device through:
●
The mute switch on the device (disables all sounds). (See “Mute Switch” in Other
Buttons and Switches.)
●
The browser interface (selectively disables sounds). (See Sounds Information and
Settings and Enabling and Disabling Sounds for Specific Events.)
Enabling and Disabling Sounds for Specific Events
For certain types of events, sounds can be individually enabled or disabled.
1. Log in to the home page.
2. Click Advanced settings > Device > Sounds.
3. Next to each of the event types, select Enable or Disable.
Sounds for the following events can be individually enabled or disabled:
●
Low Battery — A sound is played when the battery is low. This is useful as a reminder
to charge the device. In the Alert When list, you can select a battery level to trigger the
alert.
●
System Alerts — A sound is played when a system alert occurs. When you hear the
device beep, use the device LCD or the Alerts window to get information about the alert.
(See Alert Information.
Note: System alerts include several types of events, for example:
• Critical battery
• Critical temperature
• Software update available
• Routing hardware settings reset
• Device startup failure
●
Internet Connected — A sound is played when you connect to the Internet.
●
Internet Disconnected — A sound is played when you lose the connection to the
Internet.
Device Settings
73
●
Wi-Fi User Has Joined — A sound is played when a Wi-Fi user connects to your
network. This is useful, for example, to detect an unwelcome Wi-Fi user if you’re the only
one using the device.
●
Wi-Fi User Has Left — A sound is played when a Wi-Fi user disconnects from your
network.
●
Last User Has Left — A sound is played when the last Wi-Fi user disconnects from
your network. You can turn the device off if nobody will be using it for awhile.
●
Enter Standby Mode — A sound is played when the device enters standby mode. (See
“Standby (Low Power) Mode” in Battery Information and Settings.)
Low Battery Alert
You can set an alert to sound when the battery level is low.
Setting the Alert From the Home Page
1. Make sure you’re logged in to the home page.
2. Click the Sounds icon (
).
3. In the Sounds window, select Low battery.
Setting the Alert From the Advanced Settings Window
1. Log in to the home page.
2. Click Advanced settings > Device > Sounds.
3. For the Low Battery field, select Enable.
4. In the Alert When list, select the battery level to trigger the alert.
Critical Battery Level Alert
You can enable an alert to sound when the battery level is critical (that is, dangerously low).
To enable this alert:
1. Log in to the home page.
2. Click Advanced settings > Device > Sounds.
3. For the System Alerts field, select Enable.
Note: System alerts include several types of events, for example:
• Critical battery
• Critical temperature
• Software update available
Device Settings
74
• Routing hardware settings reset
• Device startup failure
Advanced Settings
Learn about advanced configuration of the device and the browser interface.
From the Advanced Settings window you can configure all the settings of the device and the
browser interface.
The Advanced Settings window has the following tabs, each with several panels:
●
Device tab. (See Device Tab.)
●
WAN tab. (See WAN Tab.)
●
Wi-Fi tab. (See Wi-Fi Tab.)
●
Router tab. (See Router Tab Settings.)
For most fields and buttons, contextual help, if enabled, appears to the right of the window when
you move the cursor over an item. (For more information, see “Contextual Help in the Advanced
Settings Window” in Online Help.)
Accessing the Advanced Settings Window
1. Make sure you’re logged in to the home page.
2. Click Advanced settings (
).
Device Tab
Use the Device tab to access and configure options for the device, including updates, display,
microSD card, sounds, logging.
Device Tab: Basic Panel
Device Tab: Display Panel
Device Tab: microSD Card Panel
Device Tab: Sounds Panel
Device Tab: About Panel
Device Tab: Log Panel
Device Tab: Basic Panel
Use the Basic panel of the Device tab to access and configure general options for the device.
Device Settings
75
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > Basic.
From this window, you can view or adjust these settings, or perform the following actions:
●
Admin Password — This is the password used to login as administrator. (See
Changing the Administrator Password.)
●
Remember Me Client List — You can view and specify computers that are set to
automatically log in. (See Automatic Login (“Remember Me”).)
●
Help for Advanced Settings — You can enable or disable contextual help for the
Advanced Settings window. (See “Contextual Help in the Advanced Settings Window” in
Online Help.)
●
Import Router Settings — You can import configuration settings. (See Importing
Settings.)
●
Export Router Settings — You can export configuration settings. (See Exporting
Settings.)
●
Update Firmware from File — You can upgrade the device firmware from a file. (See
Upgrading Firmware From a File.)
●
Standby Timer on Battery and On AC Power — You can enable standby (low power)
mode. (See “Standby (Low Power) Mode” in Battery Information and Settings.)
●
TRU-Install — This feature installs the necessary drivers the first time you connect your
device to your Windows or Mac computer through the micro-USB cable. (For information
on this feature, see TRU-Install.)
●
Check for Updates and Check for updates now — You can check for updates to your
device. (See Automatically Checking for Updates and Manually Checking for Updates.)
●
Last checked — This is the data that the update server was last checked.
Device Tab: Display Panel
From the Display panel of the Device tab, you can configure settings for the device LCD.
To access this panel:
1. Log in to the home page.
2. Click Advanced settings (
Device Settings
).
76
3. Click Device > Display.
From this window, you can view or adjust these settings:
●
Power Button LED — You can enable the power button light on the device. (See
Enabling and Disabling the Power Button LED.)
●
LCD Backlight — You can turn the LCD on or off. (See Turning the LCD On or Off.)
●
Turn Backlight Off — This setting specifies how soon the LCD goes dormant. (See
Setting the LCD Timeout.)
●
Backlight Settings — You can adjust the brightness of the LCD. (See Setting the LCD
Brightness.)
Device Tab: microSD Card Panel
From the microSD Card panel of the Device tab, you can enable the microSD card slot and
configure settings used for access.
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > microSD Card.
From this window, you can view or adjust these settings, or perform the following actions:
●
Status — This field reflects the status of the microSD card slot (for example, the slot is
disabled, or a card is detected).
●
SD-Card Slot — Before you can use the microSD Card slot, you must enable it. (See
Enabling the microSD Card Slot.)
●
microSD Shared Folder Name — This is the name of the folder that the microSD card
shows up as (in the file browser program). (See microSD Shared Folder Name.)
●
Username and Password Security — You can specify whether a username and
password are required to access the microSD Card. (See Setting Up Access to the
microSD Card.)
●
Guest Username — This is the username that non-administrators must enter before
using the card.
●
Guest Password — This is the password that non-administrators must enter before
using the card.
Device Settings
77
Device Tab: Sounds Panel
From the Sounds panel of the Device tab, you can enable or disable sounds for specific types
of events.
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > Sounds.
4. Next to each of the event types, select Enable or Disable.
Sounds for the following events can be individually enabled or disabled:
●
Low Battery — A sound is played when the battery is low. This is useful as a reminder
to charge the device. In the Alert When list, you can select a battery level to trigger the
alert.
●
System Alerts — A sound is played when a system alert occurs. You can then use the
device LCD or the Alerts window to get information about the alert. (See Alert
Information.)
Note: System alerts include several types of events, for example:
• Critical battery
• Critical temperature
• Software update available
• Routing hardware settings reset
• Device startup failure
●
Internet Connected — A sound is played when you connect to the Internet.
●
Internet Disconnected — A sound is played when you lose the connection to the
Internet.
●
Wi-Fi User Has Joined — Useful, for example, if you’re the only one using the device,
to detect an intruder.
●
Wi-Fi User Has Left — A sound is played when a Wi-Fi user disconnects from your
network.
●
Last User Has Left — A sound is played when the last Wi-Fi user disconnects from
your network. You can turn the device off if nobody will be using it for awhile.
●
Enter Standby Mode — A sound is played when the device enters standby mode. See
“Standby (Low Power) Mode” in Battery Information and Settings.)
To play the sound for an event, click its
Device Settings
button.
78
Device Tab: About Panel
View information about your device.
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > About.
Note: 4G and 4G LTE information is not available if WAN Mode is “3G Only.” (WAN Mode is
in Advanced settings > WAN > Setup.)
The following information is displayed:
●
Model Number — This is the manufacturer’s model of your device.
●
Network Operator — This field shows the carrier that your device was activated with.
●
Manufacturer — This is the company that made your device.
●
Wi-Fi Firmware Version — This is the firmware version for the Wi-Fi access point of the
device.
●
Software Version — This is the firmware version for the routing hardware of the device.
●
Router PRI Version — This is the PRI version for the routing hardware of the device.
The PRI (Product Release Instructions) is a file that contains the settings used to
configure wireless products for a particular service provider, customer, or purpose.
●
Wi-Fi MAC Address — This is the MAC address of the 4G module. Each wireless
device has a unique MAC address (assigned by its manufacturer).
●
Activation — This field reflects whether 3G is activated.
●
Reconditioned — This field indicates whether your device has been returned for service
or repair and reconditioned (if applicable).
●
Total Bytes — This is the amount of data transferred over the 3G network during the
lifetime of the device.
●
MDN (Mobile Directory Number) — This is a 10-digit phone number.
●
ESN or MEID (3G).
The ESN (Electronic Serial Number) is the unique first-generation serial number
assigned to the 3G component of the device.
Device Settings
79
The MEID (Mobile Equipment Identifier) is the unique second-generation serial number
assigned to the 3G component of the device.
●
PRL Version — The PRL (Preferred Roaming List) is an account configuration item set
by your service provider. It controls the radio channels and network carrier used by the
3G modem. An updated PRL may improve your 3G network service.
●
PRI Version — This is the PRI version of the 3G component of the device.
●
Firmware Version — This is the firmware version of the 3G component of the device.
●
Total Bytes — This is the amount of data transferred over the 4G network during the
lifetime of the device.
●
Firmware Version — This is the firmware version of the 4G component of the device.
●
MAC Address — This is the MAC address of the 4G module. Each wireless device has
a unique MAC address (assigned by its manufacturer).
●
DDF ID — This is the version information of your 4G channel plan, which determines the
frequencies to scan and 4G networks to detect.
●
Total Bytes — This is the amount of data transferred over the 4G LTE network during
the lifetime of the device.
●
Firmware Version — This is the firmware version of the 4G LTE component of the
device.
●
MAC Address — This is the MAC address of the 4G LTE module. Each wireless device
has a unique MAC address (assigned by its manufacturer).
●
Driver Version — This is the version of the 4G LTE driver of the device.
The window also has buttons to:
●
Save the information to a text file.
●
Reset the 3G and 4G configuration of the device to default settings (Reset Device to
Factory Defaults). (See Resetting the 3G and 4G Configurations to Default Settings.)
●
Reset the 3G and 4G configuration of the radios of the device to default settings (Reset
Radios to Factory Defaults). (See Resetting the 3G and 4G Radio Configurations to
Default Settings.)
Tip:
You can view some of the above information on the “About...” LCD information screen.
(See LCD Information Screens.)
Device Tab: Log Panel
Configure settings related to the logging of events.
Device Settings
80
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > Log.
From this window, you can:
●
Enable logging of system events. (See “Enabling and Disabling Logging of System
Events” in System Events.)
●
Export logs. (See “Exporting System Events” in System Events and “Exporting the
Connection History” in Connection History.)
●
Clear logs. (See “Clearing the System Events Log” in System Events and “Clearing the
Connection History” in Connection History.)
●
Enable logging of connects and disconnects. (See “Enabling and Disabling Logging of
Connects and Disconnects” in Connection History.)
●
Set the method used for time acquisition. (See Setting the Method Used for Time
Acquisition.)
WAN Tab
Configure your 3G, 4G, 4G LTE, and GPS settings.
WAN Tab: Setup Panel
WAN Tab: 3G Panel
WAN Tab: 4G Panel
WAN Tab: 4G LTE Panel
WAN Tab: GPS Panel
WAN Tab: Setup Panel
From the Setup panel of the WAN tab you can configure 3G/4G/4G LTE network preferences.
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click WAN > Setup.
From this window, you can view or adjust these settings, or perform the following actions:
Device Settings
81
●
Active Network — This is the network that is currently being used for your data
connection: 3G, 4G, 4G LTE, or none.
●
Network Operator — This field shows the carrier that your device was activated with.
●
Session Duration — The session duration indicates how long you’ve been connected to
the network.
●
Session Total Data — This indicates the amount of data transferred over the lifetime of
the device (by network type) and in the current session.
●
Work Mode — This indicates the 3G and 4G activation/provisioning status of your
device and account. Technical support staff may request this value from you.
●
LTE Enabled — This indicates whether 4G LTE is enabled on the device.
●
WAN Mode — This setting specifies the network(s) to connect to, and in what order.

3G Preferred — The connection can be established to either 3G or 4G; if both are
available, 3G is used.

4G Preferred — The connection can be established to either 3G or 4G; if both are
available, 4G is used. This setting is recommended if your service provider has no
data limit for 4G, but does for 3G, or you want to take advantage of the faster data
transfer speeds of 4G.

3G Only — The connection can be established only to 3G. (If you don’t have 4G or
4G LTE coverage, you can save power by selecting 3G Only.)

4G Only — The connection can be established only to 4G.
Note: The following options are not available if 3G Only is selected.
●
●
4G Mode — This setting specifies the 4G network(s) to connect to.

LTE + WiMAX — When connecting to 4G, connection can be established to either
4G WiMAX or 4G LTE; if both are available, 4G LTE is used (unless the 4G WiMAX
signal is significantly better than the 4G LTE signal).

LTE Only — When connecting to 4G, connection can be established only to 4G LTE.

WiMAX Only — When connecting to 4G, connection can be established only to 4G
WiMAX.
Connect Automatically — You can set your device to connect to the network when the
device powers on. To prevent this from happening when you’re roaming, also select
Disable when roaming.
Device Settings
82
●
Failover Wait-time — This setting specifies how long the device should wait, after it
loses the connection with the preferred network, before it attempts to connect to the
other network (not available if WAN Mode is “3G Only” or “4G Only”).
●
Switchback Wait-time — This setting specifies how long the device should wait, when
the less-preferred network is connected and the preferred network becomes available,
before switching to the preferred network (not available if WAN Mode is “3G Only” or
“4G Only”).
●
Update 3G PRL — You can check whether an updated PRL is available.
The PRL (Preferred Roaming List) is an account configuration item set by your service
provider. It controls the radio channels and network carrier used by the 3G modem. An
updated PRL may improve your 3G network service.
Note: A 3G connection to the Internet won’t be available until the update is complete. (The 4G
connection won’t be affected.)
●
Update 3G Profile — You can check whether an updated profile for your 3G connection
is available. An updated profile may improve your 3G network service.
●
Active IP Addresses — These are the IP addresses of the 4G LTE connection.
●
Channel UL — This is the channel that is used to upload data to the 4G LTE network.
●
Channel DL — This is the channel that is used to download data from the 4G LTE
network.
●
Configure APN — Click the link to display the APN Settings window. You will be
prompted to enter the Service Programming Code (SPC). (If you don't know your SPC,
contact your service provider.)
●
Channel List — These are the channels used by the 4G LTE radio. Enter two numbers,
separated by a comma, only if instructed by your service provider’s representative, and
then click the Save button. (When prompted, enter the MSL [Master Subsidy Lock].)
WAN Tab: 3G Panel
From the 3G panel of the WAN tab you can view various 3G information.
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click WAN > 3G.
From this window, you can view this information:
Device Settings
83
●
Connection Status — This field reflects the status of the 3G connection: connected, not
connected, or dormant.
Dormant means a connection is established, but no data is being transferred.
●
Service Type — This is the network that is currently being used for your data
connection (1xRTT, EVDO, or EVDO Rev. A).
●
Coverage Type — This is a list of the types of 3G networks that are available. The RSSI
and Ec/Io for each type are shown.
RSSI reflects the signal strength of the network.
Ec/Io is a dimensionless ratio of the average power of a channel, typically the pilot
channel, to the total signal power.
●
MDN (Mobile Directory Number) — This is a 10-digit phone number.
●
SID (System ID) — The System ID identifies your home network area and is used in
conjunction with your phone number to determine if you are “home” or “roaming.”
●
MSID (Mobile Station ID) — Also known as IMSI (International Mobile Station Identity),
the MSID is an identifier of a device on the 3G network.
●
NAI (Network Access Identifier) — This is your User ID for accessing the 3G network.
●
DRC Cover — Technical support staff may request this value from you.
●
PN 1xRTT — Technical support staff may request this value from you.
●
DRC Value — Technical support staff may request this value from you.
●
PN EVDO — Technical support staff may request this value from you.
●
Channel — Technical support staff may request this value from you.
●
Roaming Status — This indicates whether you are home or roaming (outside of your
service provider’s coverage).
●
PRL Version — The PRL (Preferred Roaming List) is an account configuration item set
by your service provider. It controls the radio channels and network carrier used by the
3G modem. An updated PRL may improve your 3G network service.
Tip:
You can view the 3G connection status on the “Network Status” LCD information screen.
(See LCD Information Screens.)
WAN Tab: 4G Panel
From the 4G panel of the WAN tab you can view various 4G information.
Device Settings
84
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click WAN > 4G.
Note: 4G information is not available if WAN Mode is “3G Only or 4G Mode is “LTE Only.”
(WAN Mode and 4G Mode are in Advanced settings > WAN > Setup.)
From this window, you can view this 4G information, or perform the following actions:
●
Connection Status — This field reflects whether you are connected to 4G.
●
Service Type — This field reflects the 4G service type: 4G, 4G Off, power save mode,
or no service.
●
Scan for Private Network — Click this link if you have been informed that a private
network might be available to you. (See “Scan for Private Network” in WAN Tab: 4G
Panel.)
●
RSSI and CINR.
RSSI reflects the signal strength of the network.
CINR stands for Carrier to Interference-plus-Noise Ratio and is a measurement of signal
effectiveness. For the receiver to decode the carrier signal, the latter must be in an
acceptable CINR range.
●
TX Power — This number indicates the transmitter power. A higher number is better.
●
Center Frequency — This number indicates the frequency of the 4G channel used for
the data connection.
●
NSP-ID — This number is the ID of the 4G Network Service Provider.
●
NAP-ID — This number is the ID of the 4G Network Access Provider.
●
BSID — This number is the ID of the Base Station.
●
Preamble — This number is the preamble ID of the current base station that the modem
is listening to.
●
Realm — This login address is used for 4G service (user@realm).
●
Certificate Information — Click the link to display information in a popup window. You
will be prompted to enter the Service Programming Code (SPC). (If you don't know your
SPC, contact your service provider.)
Device Settings
85
Scan for Private Network
In some cases, a private network may be available in your location. Such a network may be
provided, for example, on a college or university campus (to extend access to campus network
resources) or in a large building complex (to improve network service).
To access a private network:
1. Make sure you’re logged in to the home page.
2. Make sure that, in Advanced settings > WAN > Setup:

4G Preferred or 4G Only is selected, and

LTE + WiMAX or WiMAX only is selected.
3. Click Advanced settings > WAN > 4G.
4. Select Scan for Private Network.
5. If prompted to enter your login information, enter it. (If you don't know this login
information, contact the network administrator.)
WAN Tab: 4G LTE Panel
From the 4G LTE panel of the WAN tab you can view various 4G LTE information.
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click WAN > 4G LTE.
Note: 4G LTE information is not available if WAN Mode is “3G Only” or 4G Mode is
“WiMAX Only.” (WAN Mode and 4G Mode are in Advanced settings > WAN > Setup.)
From this window, you can view this 4G LTE information, or perform the following actions:
●
Connection Status — This field reflects whether you are connected to 4G LTE.
●
Service Type — This field reflects the 4G service type: 4G, 4G Off, power save mode,
or no service.
●
RSRP and RSRQ.
RSRP stands for Reference Signal Received Power and reflects the signal strength of
the 4G LTE network.
RSRQ stands for Reference Signal Received Quality and reflects the signal quality of
Device Settings
86
the 4G LTE network. RSRQ is the ratio between the RSRP and the Received Signal
Strength Indicator (RSSI).
●
PLMN ID — This information identifies the Public Land Mobile Network that is currently
serving the Sierra Wireless 4G LTE Tri-Fi Hotspot.
●
IMSI — The International Mobile Station Identity (IMSI) uniquely identifies a wireless
device within the service provider’s network. The IMSI is also known as MSID by some
service providers.
●
Serving Cell — This information identifies the 4G LTE cell that is currently serving the
Sierra Wireless 4G LTE Tri-Fi Hotspot.
●
Band — This is the frequency band number for 4G LTE.
●
TX Power — This number indicates the transmitter power. A higher number is better.
●
Last Error Code — This is the error code for the most recent 4G-related error.
WAN Tab: GPS Panel
From the GPS panel of the WAN tab you can enable GPS and configure GSP settings.
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click WAN > GPS.
From this window, you can view or adjust these settings, or perform the following actions:
●
Enable GPS — To use GPS, and to configure other GPS settings, this check box must
be selected. If the GPS privacy agreement opens, you must accept it before you can use
GPS.
●
GPS Mode — This setting determines how often the device should obtain a fix.
●

One-time — A single fix is used. Use this option if you’ll be using your device at the
same location.

Continuous — Fixes are obtained on a regular basis; also known as auto-tracking.
Useful for turn-by-turn (TBT) navigation applications, such as driving directions.
Get fix now — This button starts a one-time fix (not displayed if GPS Mode is
Continuous or a GPS session is already in progress). If you change the value from
Continuous to One-time, you must click Save before your changes take effect and the
fix becomes possible.
Device Settings
87
●
Mapping Service — This determines the mapping service (for example, Google Maps
or MapQuest) that displays the GPS results (in a separate browser window).
●
Performance Value — This specifies the amount of time the device should wait for a
satellite to be discovered.
●

Automatic — The device automatically determines the most appropriate setting to
use.

Manual — In the input field, enter the number of seconds the device should wait for
a satellite to be discovered. If this time is exceeded, an error is reported.
Accuracy

Automatic — The device automatically determines the most appropriate setting to
use.

Manual — In the input field, enter the number of meters to which the data must be
accurate. Note: If the value is very small (that is, very high accuracy), the fix may fail.
●
Fix Rate — The smaller the number, the more up-to-date the location tracking will be, at
the cost of shorter battery life of the device. This setting is available only if GPS Mode is
set to Continuous.
●
Metric Units — This specifies whether to use the metric system when displaying the
GPS results (for example, the altitude, speed, HEPE).
●
Show GPS Data or Hide GPS Data — This specifies whether the GPS data should be
shown in the lower part of the window.
Wi-Fi Tab
From the Wi-Fi tab you can configure the Wi-Fi network, including Wi-Fi security.
Wi-Fi Tab: Network Panel
Wi-Fi Tab: Security Panel
Wi-Fi Tab: MAC Filter Panel
Wi-Fi Tab: Network Panel
From the Network panel of the Wi-Fi tab you can configure general settings of the Wi-Fi
network.
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Wi-Fi > Network.
Device Settings
88
From this window, you can view or adjust these settings, or perform the following actions:
●
Disable Wi-Fi — This setting specifies when to turn off the Wi-Fi of the device.

Never — Select this value if you want to make sure the device is always
broadcasting Wi-Fi signals.

Always — Select this value if you always want to use the device in tethered mode
and you want to make sure the device is never broadcasting any Wi-Fi signals. With
this option, WPS won’t be available. (See Connecting Through WPS.)

When connected to USB — Only a computer connected through the micro-USB
cable to the device will be able to use it. With this option, WPS won’t be available.
(See Connecting Through WPS.)
●
SSID — This is the Wi-Fi network name; it identifies your Wi-Fi network and is visible to
other Wi-Fi-enabled devices. (See SSID (Wi-Fi Network Name).)
●
Hostname — This is, in essence, a name you’re giving the device. (See Host Name
(Device Name) and Displaying the Home Page of the Device.)
●
Link SSID and Hostname — See Linking the SSID and the Host Name.
●
SSID Broadcast — If broadcast is enabled, the wireless network is displayed in the list
of Wi-Fi networks available in the local area. For increased security, set this field to
Disable. You will need to give the SSID to the people who will be accessing your
network; WPS won’t be available.
●
Max Number of Users — You can limit the number of Wi-Fi users (maximum of eight)
that can connect to the device. A smaller number improves performance and security.
●
Battery or USB Powered (power settings)
●

Short Range — This setting improves battery life, at the cost of a shorter Wi-Fi
range.

Long Range — This setting allows you to use your wireless devices farther from
your Sierra Wireless 4G LTE Tri-Fi Hotspot, at the cost of shorter battery life and the
increased possibility of interference with/from other nearby Wi-Fi devices.
AC Powered (power settings)

Short Range — Choose this setting if you have a designated wireless area and you
need to minimize the effect of your network on other networks in the vicinity.

Long Range — This setting allows you to use your wireless devices farther from
your Sierra Wireless 4G LTE Tri-Fi Hotspot but increases the possibility of
interference with or from nearby wireless networks.
Device Settings
89
●
Wi-Fi Channel — This is the active channel of the Wi-Fi access point. If your network is
having performance issues (possibly caused by other Wi-Fi networks in the vicinity using
the same channel), try a different Wi-Fi channel.
●
RTS Threshold — This setting specifies the smallest packet size, in bytes, for which
RTS/CTS (Request to Send/Clear to Send) handshaking is used. The recommended
value is 2347. Change this value only if you’re experiencing inconsistent data flow. Make
only minor changes to this value.
●
Fragmentation Threshold — This setting specifies the largest allowable size, in bytes,
for a packet. If the packet is larger than this, it is fragmented into multiple packet before it
is transmitted. To prevent poor network performance, it’s recommended to keep this
value as large as possible (up to 2346).
●
Wi-Fi Power Save Mode — If this field is set to “On,” the Wi-Fi component of the Sierra
Wireless 4G LTE Tri-Fi Hotspot enters power save mode, when possible. If your
computer tends to lose the Wi-Fi connection and stops responding, set this field to “Off.”
●
Wi-Fi Age Out Time — This is the amount of time of inactivity (no traffic), after which
the Sierra Wireless 4G LTE Tri-Fi Hotspot drops the connection to a device.
●
WMM Support — Wi-Fi Multimedia (WMM) is a standard that defines quality of service
(QoS) in Wi-Fi networks. WMM improves the performance of audio, video and voice
applications transmitted over Wi-Fi.
●
List of connected devices — You can display a window that shows connected
computers. A table row may show one or both of these icons:


—The user of this computer is logged in as administrator.
—This computer is connected to the device through the micro-USB cable.
Wi-Fi Tab: Security Panel
From the Security panel of the Wi-Fi tab you can configure Wi-Fi security.
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Wi-Fi > Security.
From this window, you can set the:
●
Security — This specifies the security used by Wi-Fi. (See Wi-Fi Security.)
●
Wi-Fi Password — This password is used to connect to the Wi-Fi network. (See Wi-Fi
Password.)
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90
●
Password Reminder — This feature displays the Wi-Fi password on the LCD of the
device. (See “Wi Fi Password Reminder” in Wi-Fi Password.)
●
Basic Rate — This setting determines the type of wireless devices that can connect to
your network.

If you’re certain that all of the Wi-Fi devices used with your device support 802.11g,
then select 802.11g only (this ensures faster Wi-Fi speeds); otherwise, select
802.11b/g/n compatibility or 802.11b/g compatibility.

If you change this value to 802.11b/g/n compatibility and the specified Wi-Fi
security type is not supported by this value, the security type may change to
WPA/WPA2 Personal.
Wi-Fi Tab: MAC Filter Panel
MAC (Media Access Control) filtering can prevent unauthorized wireless devices from
connecting to your network.
The MAC filter is used to grant (“whitelist”) or block (“blacklist”) wireless devices access to the
Wi-Fi, 3G, and 4G networks. Access is based on the MAC address of each wireless device.
MAC filtering increases security of your network. You can give access to your network, based
on the MAC address of the wireless devices. This makes it harder for a hacker to use a MAC
address to access your network.
To access this panel:
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Wi-Fi > MAC Filter.
From this window, you can:
●
Turn off MAC filtering (MAC Filter Mode = “No filtering”)
●
Display a list of computers that are:
●

Allowed to access the network (MAC Filter Mode = “Allow all in list”)

Not allowed to access the network (MAC Filter Mode = “Block all in list”)
Add or remove a computer from the lists. (See “Specifying Computers That Can Access
the Network” and “Specifying Computers That Are Not Allowed to Access the Network”
in Allowing or Denying Computers Access to the Network.)
Device Settings
91
●
Display a list of computers that are currently connected through Wi-Fi (List of
connected devices). (See Displaying a List of Currently Connected Computers.)
Router Tab Settings
From the Router tab you can enable or disable various features, as well as configure their
settings.
Basic Panel: General
Basic Panel: UPnP (Universal Plug and Play)
Basic Panel: SPI (Stateful Packet Inspection)
LAN Panel: General
LAN Panel: DHCP
LAN Panel: DNS Mode
Port Forward Panel: General
Port Forward Panel: Enabling Port Forwarding
Port Forward Panel: Enabling Port Forwarding for an Application
Port Forward Panel: Disabling Port Forwarding for an Application
Port Trigger Panel: General
Port Trigger Panel: Enabling Port Triggering
Port Trigger Panel: Enabling Port Triggering for Specified Protocols and Ports
Port Trigger Panel: Removing Ports From the Port Triggering List
DMZ Panel: General
DMZ Panel: Enabling DMZ
DMZ Panel: Configuring DMZ
Resetting the Software to Default Settings: General
Resetting the Software to Default Settings: Using the Reset Button
Resetting the Software to Default Settings: Using the Browser Interface
1. Log in to the home page.
2. Click Advanced settings (
Device Settings
).
92
3. Click Router.
4. Depending on the settings you want to configure, click one of the panels:

Basic. (See Basic Panel: General.)

LAN. (See LAN Panel: General.)

Port Forward — Port forwarding lets you forward incoming traffic to specific ports
and devices (per their local IP address) on your network. (See Port Forward Panel:
General.)

Port Trigger — You can set the device to monitor outgoing data on specific port
numbers (trigger ports). (See Port Trigger Panel: General.)

DMZ — You can select one computer to receive all unsolicited incoming
connections. (See DMZ Panel: General.)
Basic Panel: General
You can enable or disable various features of the router component of your device.
To access this panel:
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Router > Basic.
From this window, you can enable or disable these features, and perform these actions:
●
USB Tethered Networking — To prevent an unauthorized user from using the device
through the micro-USB cable, set this field to Disable. Users will be able to connect only
through Wi-Fi and only after they provide the correct Wi-Fi password (if Wi-Fi security is
enabled).
This setting does not affect the ability to charge the Sierra Wireless 4G LTE Tri-Fi
Hotspot through the micro-USB cable.
●
Port Forwarding — Port forwarding lets you forward incoming traffic to specific ports
and devices (per their local IP address) on your network. (See Port Forward Panel:
General.)
●
Port Triggering — You can set the device to monitor outgoing data on specific port
numbers (trigger ports). (See Port Trigger Panel: General.)
●
DMZ — You can select one computer to receive all unsolicited incoming connections.
(See DMZ Panel: General.)
Device Settings
93
●
UPnP (universal plug and play). (See Basic Panel: UPnP (Universal Plug and Play).)
●
SPI (stateful packet inspection). (See Basic Panel: SPI (Stateful Packet Inspection).)
●
Router Settings Reset. (See Resetting the Software to Default Settings: Using the
Browser Interface.)
Basic Panel: UPnP (Universal Plug and Play)
UPnP provides simple and robust connectivity among consumer electronics, intelligent
appliances, and mobile devices from many different vendors. (For more information, see
upnp.org.)
Note: If UPnP is enabled, there are potential security risks.
Enabling UPnP
Before you can use UPnP, you must enable it.
1. Log in to the home page.
2. Click Advanced settings > Router > Basic.
3. Next to UPnP, select Enable.
Basic Panel: SPI (Stateful Packet Inspection)
SPI, also known as “dynamic packet filtering,” helps to prevent cyberattacks by validating that
the traffic passing through a session conforms to the protocol used for this type of session.
Packets that are not conforming get rejected.
Enabling SPI
Before you can use SPI, you must enable it.
1. Log in to the home page.
2. Click Advanced settings > Router > Basic.
3. Next to SPI, select Enable.
LAN Panel: General
Configure LAN-related settings of the routing hardware.
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Router > LAN.
Device Settings
94
From this window, you can view or adjust these settings, or perform the following actions:
●
Router IP Address — This is the routing hardware’s IP address on the LAN.
●
Subnet Mask — This is the routing hardware’s internal LAN subnet mask.
●
Hostname — This is, in essence, a name you’re giving the device. (See Host Name
(Device Name).)
●
Link SSID and Hostname — With this feature you only need to remember one name
when selecting the Wi-Fi network, accessing the browser interface, or accessing the
microSD card. (See Linking the SSID and the Host Name.)
●
SSID — This is the name of the Wi-Fi network. (See SSID (Wi-Fi Network Name).)
●
MTU — This specifies whether optimization is used.
●

Auto — Optimization is not used.

Optimized (recommended setting) — Optimization is used; this may improve data
transmission.

Manual — Optimization is used; this may improve data transmission. After selecting
the radio button, enter the value to use (1200–1500).
DHCP Server — This field enables DHCP.
Note: The following settings are displayed only when DHCP is enabled.
●
DHCP IP Address Range — This specifies the starting and ending address of the range
of IP addresses available for the device to dynamically (that is, not permanently) assign
to computers connected to it.
●
DHCP Lease Time — This is the amount of time, in minutes, a computer can use its
assigned IP address before it is required to renew the lease. After this time is up, the
computer is automatically assigned a new dynamic IP address.
Enter a number between 2 and 10080.
●
Max DHCP Clients — This is the number of DHCP addresses that can be assigned and
active at one time. It’s recommended you set this to a number greater than the number
of Wi-Fi users.
●
DNS Mode — This specifies how the DNS servers (that the DHCP clients are to
communicate with) are obtained.

Auto — The DNS server specified by your service provider is used. DNS Relay is
enabled by default.
Device Settings
95

Manual — The routing hardware assigns DHCP clients the DNS servers specified in
the Manual DNS Server #1 and #2 fields.
Use this option to access a DNS server that provides customized addressing or if
you have a local DNS server on your network.
If DNS Relay is disabled, the routing hardware rejects DNS requests targeting the
internal DNS proxy.
●
Manual DNS Server #1 and #2 — These are the static IP addresses to use for the DNS
servers (if DNS Mode is Manual); available only if DNS Mode is Manual.
●
DNS Relay — If enabled, and if DNS Mode (see above) is Manual, the routing hardware
assigns DHCP clients the DNS servers specified in the Manual DNS Server #1 and #2
fields.
If DNS Relay is set to Disable, the routing hardware rejects DNS requests targeting the
internal DNS proxy.
The DNS Relay field is configurable and displayed only if DNS Mode is Manual. If
DNS Mode is Auto, DNS Relay is enabled by default.
●
DHCP Static IP Assignment List — You can assign a permanent IP address to a MAC
address, and view the static IP assignment list. (See “DHCP Static IP Assignment List”
in LAN Panel: DHCP.)
LAN Panel: DHCP
DHCP (Dynamic Host Control Protocol) automatically assigns an IP address to each device on
the network and manages other network configuration information for devices connected to your
network. You do not need to manually configure the IP address on each device that’s on your
network.
The assigned IP addresses are not permanent (as opposed to when using static IP).
Most ISPs (Internet Service Providers) use DHCP.
Normally, you should enable DHCP, in which case you must configure each device on the
network with one of the following:
●
TCP/IP settings set to “Obtain an IP address automatically.”
●
TCP/IP bound to the Ethernet connection with DHCP.
●
If DHCP is disabled, you must configure each device on the network with:
●
Fixed (permanent/static) IP address.
●
DNS server addresses (provided by your service provider).
Device Settings
96
Enabling DHCP
1. Log in to the home page.
2. Click Advanced settings > Router > LAN.
3. Next to DHCP Server, select Enable.
Configuring DHCP
To configure DHCP settings, DHCP must be enabled (Advanced settings > Router > LAN >
DHCP Server).
You can set the following DHCP settings in Advanced settings > Router > LAN:
●
DHCP IP Address Range — This is the starting and ending address of the range of IP
addresses available for the device to dynamically (that is, not permanently) assign to
computers connected to it.
The start address must be 192.168.0.10 or above.
The ending address must be 192.168.0.50 or below.
●
DHCP Lease Time — This is the amount of time, in minutes, a computer can use its
assigned IP address before it is required to renew the lease. After this time is up, the
computer is automatically assigned a new dynamic IP address.
Enter a number between 2 and 10080.
●
Max DHCP Clients — This is the number of DHCP addresses that can be assigned and
active at one time. It’s recommended you set this to a number greater than the number
of Wi-Fi users.
●
DNS Mode — This specifies how the DNS servers (that the DHCP clients are to
communicate with) are obtained. (See LAN Panel: DNS Mode.)
●
DHCP Static IP Assignment List — You can assign a permanent (static) IP address to
a device on your network, and view the static IP assignment list. (See “DHCP Static IP
Assignment List”, below.)
DHCP Static IP Assignment List
With DHCP, IP addresses are assigned dynamically; devices typically don’t have a permanent
IP address.
However, in some cases you might want to assign a static (permanent) IP address to a device,
while still using DHCP for the rest of the devices on your network. This is also known as “DHCP
Device Settings
97
reservation.” You might want to do this with, for example, a Web server, FTP server, or media
server.
Viewing the Static IP Assignment List
1. Log in to the home page.
2. Click Advanced settings > Router > LAN.
3. Make sure DHCP is enabled (DHCP Server).
4. Click DHCP Static IP Assignment List.
Assigning an IP Address Based on a MAC Address
1. Follow the above steps to display the DHCP Static IP Assignment List window.
2. In the Hostname field, enter a meaningful description of the device.
3. In the MAC Address field, enter the MAC address of the device. (If you don’t know this
address, see Finding the MAC Address.)
4. In the IP Address field, enter the IP address you want to assign to the device.
5. Select the Enable check box to have the device use the designated IP address.
6. Click Add.
7. Click Save.
Removing an IP Address Based on a MAC Address
1. Click DHCP Static IP Assignment List on the LAN panel of the Router tab.
2. To keep the device information in the list (in case you want to re-enable DHCP for this
MAC address later on), clear the Enable check box.
— or —
To remove the device from the list:

Click the row that you want to remove. A row of buttons (Delete, OK, Cancel)
appears.

Click Delete.
LAN Panel: DNS Mode
The DNS Mode setting specifies how the DNS servers (that the DHCP clients are to
communicate with) are obtained.
Device Settings
98
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Router > LAN.
4. Set DNS Mode to one of the following:

Auto — The DNS server specified by your service provider is used. DNS Relay is
enabled by default.

Manual — The routing hardware assigns DHCP clients the DNS servers specified in
the Manual DNS Server #1 and #2 fields.
Use this option to access a DNS server that provides customized addressing or if
you have a local DNS server on your network.
If DNS Relay is disabled, the routing hardware rejects DNS requests targeting the
internal DNS proxy.
For information on DNS Relay, see LAN Panel: General.
Port Forward Panel: General
Normally, incoming traffic (from the Internet) is blocked. However, port forwarding lets you
forward incoming traffic to specific ports and devices (per their local IP address) on your
network.
For example, you can configure port forwarding so that:
●
You can access your Remote Desktop from the Internet (by specifying the WAN [public]
IP address that the device is using).
●
Internet users can access a Web, FTP, or email server, or gaming or Internet application
hosted by your computer.
Note: Port forwarding creates a security risk. When not required, port forwarding should be
disabled.
Note: Port forwarding does not apply to normal browsing, file downloading, running most
online games or other applications hosted on the Internet. (Some online games require
port forwarding.)
Before you can use or configure port forwarding, you must enable it, as explained in Port
Forward Panel: Enabling Port Forwarding.
From the Port Forward panel of the Router tab of the Advanced Settings window, you can:
●
Enable port forwarding for an application. (See Port Forward Panel: Enabling Port
Forwarding for an Application.)
Device Settings
99
●
Remove an application from the port forwarding list. (See Port Forward Panel: Disabling
Port Forwarding for an Application.)
Port Forward Panel: Enabling Port Forwarding
Before you can use or configure Port Forwarding, you must enable it.
1. Log in to the home page.
2. Click Advanced settings > Router > Basic.
3. Next to Port Forwarding, select Enable.
4. Click Save.
Port Forward Panel: Enabling Port Forwarding for an Application
You can enable port forwarding for certain application types.
1. Make sure you’ve enabled port forwarding. (See Port Forward Panel: Enabling Port
Forwarding.)
2. Click Advanced settings > Router > Port Forward.
3. In the last row of the table, click the Application field, and select the application type
from the list.
The values for Start and End ports are automatically filled in.
4. If necessary, change the range of port numbers associated with the application. Traffic
will be allowed (not blocked) if its destination port number is in the specified range.

In the Start field, enter the number that starts the port range.

In the End field, enter the number that ends the port range.
If the range consists of only one port, enter the number that you entered in the Start
field.
5. In the Protocol list, click the protocol(s) used for this application (TCP, UDP, or both).
6. In the IP Address field, enter the IP address of the server to be accessed.
7. Make sure Enable is selected.
8. Click Add.
9. Click Save.
Port Forward Panel: Disabling Port Forwarding for an Application
You can disable port forwarding for certain application types.
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1. Make sure you’ve enabled port forwarding. (See Port Forward Panel: Enabling Port
Forwarding.)
2. Click Advanced settings > Router > Port Forward.
3. To keep the application in the list (in case you want to re-enable port forwarding later
on), clear the Enable check box.
— or —
To remove the application from the list:

Click the row that you want to remove. A row of buttons (Delete, OK, Cancel)
appears.

Click Delete.
Port Trigger Panel: General
Some applications require multiple ports open for communication, many of which may be
initiated by a computer on the WAN. Examples of this include video conferencing, VoIP (Internet
telephony), and Internet gaming.
With port triggering, the device monitors outgoing data on specific port numbers (trigger ports).
The device keeps track of the IP address of the computer that sends data on these trigger ports,
so that when incoming data on the forward ports arrives, the device sends the incoming data to
the same computer.
Before you can use or configure port triggering, you must enable it, as explained in Port Trigger
Panel: Enabling Port Triggering.
From the Port Trigger panel of the Router tab of the Advanced Settings window, you can:
●
Enable port triggering for specified protocols and ports. (See Port Trigger Panel:
Enabling Port Triggering for Specified Protocols and Ports.)
●
Remove protocols and ports from the port triggering list. (See Port Trigger Panel:
Removing Ports From the Port Triggering List.)
Port Trigger Panel: Enabling Port Triggering
Before you can use or configure Port Triggering, you must enable it.
1. Log in to the home page.
2. Click Advanced settings > Router > Basic.
3. Next to Port Triggering, select Enable.
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Port Trigger Panel: Enabling Port Triggering for Specified
Protocols and Ports
After you’ve enabled port triggering, you can enable it for specified protocols and ports.
1. Make sure you've enabled port triggering. (See Port Trigger Panel: Enabling Port
Triggering.)
2. Click Advanced settings > Router > Port Trigger.
3. In the last row of the table, in the first Protocol list, click the protocol(s) used by the
application for outgoing traffic (to the Internet, sent through the trigger ports).
4. In the Trigger Ports field, enter the port number(s) used to determine that the
application is in use. (That is, specify the port number or range of port numbers that the
application uses for outgoing traffic. Check the user documentation for the application.)
To specify a range of port numbers, separate the start and end port number with a
hyphen.
5. In the second Protocol list, click the protocol(s) used by the application for incoming
traffic (from the Internet).
6. In the Forward Ports field, enter the ports to forward to the computer that triggered the
rule. (That is, specify the port number or range of port numbers that the application uses
for incoming traffic. Check the user documentation for the application.)
7. To specify a range of port numbers, separate the start and end port number with a
hyphen.
8. Make sure Enable is selected.
9. Click Add.
10. Click Save.
Port Trigger Panel: Removing Ports From the Port Triggering List
If you no longer require port triggering on certain ports, you can remove the ports from the port
triggering list.
1. Make sure you’ve enabled port triggering. (See Port Trigger Panel: Enabling Port
Triggering.)
2. Click Advanced settings > Router > Port Trigger.
3. To keep the entry in the list (in case you want to re-enable this entry later on), clear the
Enable check box.
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— or —
To remove the entry from the list:

Click the row that you want to remove. A row of buttons (Delete, OK, Cancel)
appears.

Click Delete.
DMZ Panel: General
DMZ stands for “demilitarized zone.” You can select one computer to receive all unsolicited
incoming connections.
The IP address of the DMZ is the default recipient of incoming packets (from the Internet) that
are not handled by port forwarding rules, port triggering rules, or NAT’d connections:
1. If port forwarding, port triggering, or both are enabled, incoming traffic is routed
according to the port forwarding rules, port triggering rules, or NAT’d connections.
2. If incoming traffic was not routed as a result of the above:

If DMZ is enabled, then incoming traffic is routed to the computer that uses the IP
address specified by the DMZ settings.

If DMZ is not enabled, the incoming traffic is blocked.
Note: Putting a computer in the DMZ opens all the ports of that computer, and exposes that
computer to various security risks. Use this option only as a last resort — if possible, use
other options instead (for example, port forwarding or port triggering).
DMZ Panel: Enabling DMZ
Before you can use or configure DMZ, you must enable it.
1. Log in to the home page.
2. Click Advanced settings > Router > Basic.
3. Next to DMZ, select Enable.
4. Click Save.
DMZ Panel: Configuring DMZ
Specify which computer is to receive all unsolicited incoming connections.
1. Make sure you’ve enabled DMZ. (See DMZ Panel: Enabling DMZ.)
2. Click Advanced settings > Router > DMZ.
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3. Specify the computer that you want exposed to the Internet: in the Destination
IP Address field, enter the IP address of the computer. (If you don’t know how to find
the IP address, see Finding the IP Address.)
4. In the Source IP Address section, specify what incoming traffic (not handled by port
forwarding, port triggering, or NAT) to forward to this computer.
To forward all incoming traffic, click Any.
— or —
To forward incoming traffic from certain IP addresses:

Click Restriction.

In the two additional fields that are displayed, enter the start and end IP addresses of
a range.
5. Using the DHCP Static IP Assignment List, assign an IP address based on the MAC
address of the computer that is in the DMZ. (See “Assigning an IP Address Based on a
MAC Address” in LAN Panel: DHCP.)
— or —
On the computer that is in the DMZ, disable DHCP, and manually assign the IP address,
gateway, and DNS server.
Resetting the Software to Default Setting: General
In some cases you will need to reset the software to default settings.
WARNING:
If you reset the software to default settings:
• You must go through the device setup, as if you've just purchased the device.
(See Device Setup.)
• Any changes you’ve made to the settings are lost.
Your 3G and 4G account information is not affected; after reset, the device
remains provisioned for service.
You’ll need to reset the software to default settings if:
●
You’ve forgotten the administrator password.
●
You’ve changed the DHCP settings such that the device is inoperable (for example,
there’s no communication with the device).
You have two options to initiate the reset:
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●
Through the software. (See Resetting the Software to Default Settings: Using the
Browser Interface.)
●
Through the reset button on the device. (See Resetting the Software to Default Settings:
Using the Reset Button.)
Resetting the Software to Default Settings: Using the Reset
Button
You can reset the software to default settings from the device itself, without having to use the
browser interface.
1. Using slight finger pressure, slide the battery compartment cover towards you to remove
it.
2. Locate the small hole labeled “RESET” (near the micro-USB port). The reset button is
inside this hole.
3. Insert a thin object (for example, the end of a paper clip) into the hole, and press down
for five or more seconds.
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105
4. Replace the battery compartment cover.
5. Check the device LCD. If it displays “Reset to factory defaults? Press
press the power button
to accept,”
on the device.
6. Follow the instructions on the device LCD.
Resetting the Software to Default Settings: Using the Browser
Interface
It’s easy to reset the software to default settings through the browser interface.
WARNING:
If you reset the software to default settings:
• You must go through the device setup, as if you've just purchased the device.
(See Device Setup.)
• Any changes you’ve made to the settings are lost.
Your 3G and 4G account information is not affected; after reset, the device
remains provisioned for service.
1. Log in to the home page.
2. Click Advanced settings > Router > Basic.
3. Click Router Settings Reset.
4. Check the device LCD. If it displays “Reset to factory defaults? Press
press the power button
to accept,”
on the device.
5. Follow the instructions on the device LCD.
Exporting and Importing Settings
These features let you, for example, save the current configuration, make some changes and
test them, and then restore the original configuration.
Exporting Settings
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106
Importing Settings
Exporting Settings
Settings include configuration information for the device, network, and browser interface.
You can, for example, save the current configuration, then make some changes and test them.
You can then use the Import button to restore (load) the saved configuration.
To export the settings to a text file:
1. Log in to the home page.
2. Click Advanced settings > Device > Basic.
3. Click Export.
Importing Settings
This feature lets you restore a saved configuration.
1. Log in to the home page.
2. Click Advanced settings > Device > Basic.
3. Browse to and click the file with the saved settings.
4. Click Import.
Note: Your device may reset, and you may need to reconnect to Wi-Fi and the Internet. (See
How Do I Connect to Wi-Fi? and Launching Your Network Connection.)
Device Logs
Learn how to configure settings related to the logging of events, export and clear logs.
Connection History
System Events
Setting the Method Used for Time Acquisition
Connection History
The connection history shows the time of connections to and disconnections from the Internet.
Note: The connection history does not log the amount of data transferred. In the Internet
Connection Information window, you can view information on the current billing cycle
and lifetime of the device. (See Internet Connection Information.)
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107
Enabling and Disabling Logging of Connects and Disconnects
1. Log in to the home page.
2. Click Advanced settings > Device > Log.
3. In the Connect/Disconnect section, select Enable or Disable.
4. Click Save.
Exporting the Connection History
1. Log in to the home page.
2. Click Advanced settings > Device > Log.
3. Make sure Connect/Disconnect is set to Enable.
4. Click Export.
Clearing the Connection History
1. Log in to the home page.
2. Click Advanced settings > Device > Log.
3. In the Connect/disconnect section, click Clear log.
System Events
You can enable or disable, as a group, the logging of the several kinds of system events.
●
Software update available
●
Network update available
●
Primary WAN failover
●
Primary WAN switchback
●
Unexpected data connection loss
●
Changes to miscellaneous settings
The following system events are always logged:
●
Intrusion alerts
●
Unexpected power loss
●
Critical battery
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108
●
Critical temperature
●
Routing hardware settings reset
●
Firmware update
Enabling and Disabling Logging of System Events
1. Log in to the home page.
2. Click Advanced settings > Device > Log.
3. In the Verbose System Event Logging section, select Enable or Disable.
4. Click Save.
Note: Certain events are always logged. (See System Events.)
Exporting System Events
1. Log in to the home page.
2. Click Advanced settings > Device > Log.
3. Make sure Verbose System Event Logging is set to Enable.
4. Click Export.
Clearing the System Events Log
1. Log in to the home page.
2. Click Advanced settings > Device > Log.
3. Make sure Verbose System Event Logging is set to Enable.
4. Click Clear log.
Setting the Method Used for Time Acquisition
Time information is stored in the connection history log and system events log.
To set the method used for obtaining the time:
1. Log in to the home page.
2. Click Advanced settings > Device > Log.
3. Select the 3G or the NTP check box.

3G — Time information is obtained from the 3G (CDMA) network; this is more
accurate than NTP, but requires 3G coverage.
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
NTP — The device’s clock is synchronized to a Network Time Protocol server on the
Internet; not as accurate as when using the 3G setting, but doesn’t require 3G
coverage. Use this setting if you have 4G or 4G LTE but no 3G coverage.
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110
Configuring the Wi-Fi Network
Learn how to configure the Wi-Fi network, including its security and range.
SSID (Wi-Fi Network Name)
Wi-Fi Security
Host Name (Device Name)
Setting the Maximum Number of Wi-Fi Users
Wi-Fi Channel
Disabling Wi-Fi When Connected Through USB
You can configure basic settings of the Wi-Fi network through the setup pages. To display the
setup pages:
1. Make sure you’re logged in to the home page.
2. Click Admin Setup (
).
For more information, see “Changing the Password and Settings” in Device Setup.
You can configure basic and advanced settings of the Wi-Fi network through the Advanced
Settings window. To display the Advanced Settings window:
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Wi-Fi > Network.
For more information, see Wi-Fi Tab: Network Panel.
See also:
●
Disabling Wi-Fi When Connected Through USB.
●
Battery and USB Power Settings
●
AC Power Settings
Configuring the Wi-Fi Network
111
SSID (Wi-Fi Network Name)
The SSID identifies your Wi-Fi network and is visible to other Wi-Fi-enabled devices. It appears
on your device’s LCD screen; if more than one Sierra Wireless 4G LTE Tri-Fi Hotspot is
available, you can use this name to tell the devices apart.
You can display the home page by typing the SSID in your Web browser (if Link SSID and
Hostname is selected. (See Linking the SSID and the Host Name.)
You should make the SSID unique and change it on a regular basis for optimal security.
To change the SSID:
1. Log in to the home page.
2. Click Advanced settings > Wi-Fi > Network.
3. In the SSID field, enter the new name.
If the SSID field is not available, Link SSID and Hostname is enabled. You must either
edit Hostname (and the SSID will get the same value), or disable Link SSID and
Hostname and edit the SSID.
4. Click Save.
5. Follow the onscreen instructions to reconnect to Wi-Fi. (See How Do I Connect to WiFi?)
Note: If you’re sharing your connection, other users must also reconnect to Wi-Fi; provide
them with the new SSID.
Note: For security reasons, it’s recommended you disable SSID Broadcast. (See Wi-Fi Tab:
Network Panel.) WPS won’t be available. (See Connecting Through WPS .)
Linking the SSID and the Host Name
You may find linking the SSID and the Hostname to be a handy feature.
If you link the SSID (Wi-Fi network name) and the Hostname (name of your device):
●
The SSID becomes whatever the Hostname is (you cannot change the SSID — only the
Hostname).
●
You only need to remember one name when selecting the Wi-Fi network, accessing the
browser interface, or accessing the microSD card.
To link the SSID and the Hostname:
1. Log in to the home page.
Configuring the Wi-Fi Network
112
2. Click Advanced settings (
).
3. Click Wi-Fi > Network or Router > LAN.
4. Select the Link SSID and Hostname check box.
The SSID field gets the value of Hostname and becomes unavailable (grayed out).
5. Click Save.
The device resets, after which you must reconnect to Wi-Fi. (See How Do I Connect to
Wi-Fi?
Wi-Fi Security
Learn about the various Wi-Fi security options available to you.
By default, Wi-Fi security is enabled for your device and the Wi-Fi network.
Note: All the devices used with the Sierra Wireless 4G LTE Tri-Fi Hotspot must support the
selected security type.
Note: WPS is available only if you select either a WPA2 Personal option (including
WPA/WPA2 Personal) or (not recommended) no security. (See Connecting Through
WPS.)
To change the security used by Wi-Fi:
1. Log in to the home page.
2. Click Advanced settings > Wi-Fi > Security.
3. Select one of the following options. Note that not all options may be displayed,
depending on the Basic Rate setting.

None — No security is used (no password is required to access the Wi-Fi network);
this setting is not recommended. Anyone may access your device and use your
Internet connection. (You are responsible for payment for data usage fees.)

WEP 64 Bit - Shared — This option provides security, but it’s relatively weak. This
option works with older and newer Wi-Fi devices, and is recommended only if any of
your devices don’t support WPA or WPA2.
Shared WEP uses the same key for encryption and authentication; some consider
shared WEP to be less secure than open WEP.

WEP 128 Bit - Shared — This option provides security, but it’s relatively weak (but
stronger than WEP 64 Bit - Shared). This option works with older and newer Wi-Fi
Configuring the Wi-Fi Network
113
devices, and is recommended only if any of your devices don’t support WPA or
WPA2.
Shared WEP uses the same key for encryption and authentication; some consider
shared WEP to be less secure than open WEP.

WEP 64 Bit - Open — This option provides security, but it’s relatively weak. This
option works with older and newer Wi-Fi devices, and is recommended only if any of
your devices don’t support WPA or WPA2.
Open WEP uses the key for encryption, but not for authentication.

WEP 128 Bit - Open — This option provides security, but it’s relatively weak (but
stronger than WEP 64 Bit - Open). This option works with older and newer Wi-Fi
devices, and is recommended only if any of your devices don’t support WPA or
WPA2.
Open WEP uses the key for encryption, but not for authentication.

WPA-Personal TKIP — This is a strong security standard that is supported by most
Wi-Fi devices.

WPA-Personal TKIP/AES — This is a strong security standard that is supported by
most Wi-Fi devices.

WPA2-Personal AES — This is a stronger, newer security standard that is limited to
newer Wi-Fi devices.

WPA2-Personal TKIP/AES — This is a stronger, newer security standard that is
limited to newer Wi-Fi devices.

WPA/WPA2 Personal (recommended setting if any of your devices are more than
two years old) — Wi-Fi devices that use either WPA or WPA2 can connect to the
Sierra Wireless 4G LTE Tri-Fi Hotspot. Supported by most Wi-Fi devices.
4. Click Save.
The option you select determines the Wi-Fi security used and also the maximum length of the
Wi-Fi password.
Wi-Fi Password
If Wi-Fi security is enabled, a Wi-Fi password is required to connect to the Wi-Fi network.
To make your password more secure:
●
Use letters and numbers
●
Use special characters (for example, @)
Configuring the Wi-Fi Network
114
●
Use both uppercase and lowercase letters
To change the Wi-Fi password:
1. Log in to the home page.
2. Click Advanced settings > Wi-Fi > Security.
3. In the Wi-Fi Password field, type the password; the maximum length depends on the
Wi-Fi security type that you’ve selected.

None — No security is used (no password is required to access the Wi-Fi network);
this setting is not recommended. Anyone may access your device and use your
Internet connection. (You are responsible for payment for data usage fees.)

WEP 64 bit - Shared — The password must be 5 ASCII characters.

WEP 128 bit - Shared — The password must be 13 ASCII characters.

WEP 64 bit - Open — The password must be 5 ASCII characters.

WEP 128 bit - Open — The password must be 13 ASCII characters.

WPA-Personal TKIP — The password must be 8 to 63 ASCII characters.

WPA-Personal TKIP/AES — The password must be 8 to 63 ASCII characters.

WPA2-Personal AES — The password must be 8 to 63 ASCII characters.

WPA2-Personal TKIP/AES — The password must be 8 to 63 ASCII characters.

WPA/WPA2 Personal — The password must be 8 to 63 ASCII characters.
4. Click Save.
Wi-Fi Password Reminder
To display the Wi-Fi password on the LCD of the device when the Wi-Fi Password Reminder
feature is enabled:
1. If the LCD is dark (no text or icons are displayed):

Make sure the LCD is enabled. (See Turning the LCD On or Off.)

Briefly press the power button
2. Press the navigation button
on the device.
on the device.
The information is displayed for approximately 20 seconds. To clear the information before that,
briefly press the power button
Configuring the Wi-Fi Network
on the device.
115
Enabling the Wi-Fi Password Reminder
1. Log in to the home page.
2. Click Advanced settings > Wi-Fi > Security.
3. In the Password Reminder section, select On.
4. Click Save.
Allowing or Denying Computers Access to the Network
MAC (Media Access Control) filtering can prevent unauthorized wireless devices from
connecting to your network.
The MAC filter is used to grant (“whitelist”) or block (“blacklist”) wireless devices access to the
Wi-Fi, 3G, and 4G networks. Access is based on the MAC address of each wireless device.
In the MAC Filter panel of the Wi-Fi tab (Advanced Settings > Wi-Fi > MAC Filter), you can
choose one of three modes:
●
No filtering — All computers are allowed to access the network.
●
Allow all in list — Only computers that are in this list are allowed to access the network.
●
Block all in list — All computers are allowed to access the network, unless they’re in
this list.
In any case, a user still needs to provide the correct Wi-Fi password to access the network.
Specifying Computers That Can Access the Network
1. Log in to the home page.
2. Click Advanced settings > Wi-Fi > MAC Filter.
3. In the MAC Filter Mode list, click Allow all in list.
4. Do one of the following:

If the computer you want to allow access is currently connected to the Sierra
Wireless 4G LTE Tri-Fi Hotspot, click List of connected devices. In the row for the
computer, click Add.
— or —

Click Add. In the MAC Address field, enter the MAC address of the computer you’re
adding to the list. (If you don’t know this address, see Finding the MAC Address.)
In the Name field, enter a name, for example “Amy’s PC.”
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116
5. Repeat step 4 for each computer for which you want to allow access.
Specifying Computers That Are Not Allowed to Access the Network
1. Log in to the home page.
2. Click Advanced settings > Wi-Fi > MAC Filter.
3. In the MAC Filter Mode list, click Block all in list.
4. Determine and block an undesired user of your network.

Click the List of connected devices link.

If you see a device you don’t recognize, you can compare its MAC address to the
MAC address of each of the devices on your network.
To determine the MAC address of each device you have, see Finding the MAC
Address. If none of your devices have this MAC address, that device might be an
intruder.

In the row for the device you want to block, click Add.
5. For each computer you want to block, repeat step 4.
Tip:
The Wi-Fi Users window has a Block check box, available for each currently connected
user. (See Wi-Fi Users Information and Settings.)
Removing a Computer From the Allowed or Disallowed Lists
1. Log in to the home page.
2. Click Advanced settings > Wi-Fi > MAC Filter.
3. In the MAC Filter Mode list, click either Allow all in list or Block all in list.
4. Click the row that you want to remove. A row of buttons (Delete, OK, Cancel) appears.
5. Click Delete.
Displaying a List of Currently Connected Computers
To detect a potential intruder, you may want to display a list of currently connected computers.
1. Make sure you’re logged in to the home page.
2. Click the
icon to display the Wi-Fi Users window.
— or —
Configuring the Wi-Fi Network
117
Click Advanced settings > Wi-Fi > Mac Filter, and click List of connected devices.
A row displays the
icon if the user is logged in as administrator.
Host Name (Device Name)
The host name is, in essence, a name you’re giving the device.
The host name is shown on your device’s LCD screen; if more than one device is available, you
can use this name to tell the devices apart. (See Linking the SSID and the Host Name.)
This name is also used when you type a command to access the:
●
Home page. (See Displaying the Home Page of the Device.)
●
microSD card. (See Accessing the microSD Card.)
To change the host name:
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Wi-Fi > Network or Router > LAN.
4. In the Hostname field, enter a name for your device.
The name must be 1–15 ASCII characters. Valid characters are:

a-z

A-Z

0-9. Note that the host name cannot be all numbers.

- (hyphen). Note that the host name cannot start or end with a hyphen.
Setting the Maximum Number of Wi-Fi Users
If your network is having performance issues, you might want to decrease the number of Wi-Fi
users allowed to connect to the device. To do this:
1. Make sure you’re logged in to the home page.
2. Click the
users list.
icon and, in the Wi-Fi Users window, click a value in the Max Wi-Fi
— or —
Configuring the Wi-Fi Network
118
Click Advanced settings > Wi-Fi > Network, and click a value in the Max Number of
Users list.
Wi-Fi Channel
The Wi-Fi channel is the active channel of the Wi-Fi access point. If your network is having
performance issues (possibly caused by other Wi-Fi networks in the vicinity using the same
channel), try a different Wi-Fi channel. To use a different Wi-Fi channel:
1. Log in to the home page.
2. Click Advanced settings > Wi-Fi > Network.
3. Click a channel number in the Wi-Fi Channel list, or, to have the device automatically
determine the channel to use, click Auto.
Disabling Wi-Fi When Connected Through USB
You can optionally turn off the device’s Wi-Fi when connected via the micro-USB cable.
In this case:
●
Only a computer that is connected to the device through the micro-USB cable can use
the device.
●
You can prolong the battery life of the device.
●
The battery charges faster.
●
WPS won’t be available. (See Connecting Through WPS.)
To enable this feature:
1. Make sure you’re logged in to the home page.
2. Click the Wi-Fi Users icon (for example,
connected to USB.
) and set Disable Wi-Fi to When
— or —
Click Advanced settings > Wi-Fi > Network and set Disable Wi-Fi to When
connected to USB.
Configuring the Wi-Fi Network
119
Configuring 3G, 4G, and 4G LTE
Learn about configuring network settings and also resetting the configurations to default
settings.
Viewing 3G Activation Information
Resetting the 3G and 4G Configurations to Default Settings.
Resetting the 3G and 4G Radio Configurations to Default Settings
See also:
●
WAN Tab: 3G Panel
●
WAN Tab: 4G Panel
●
WAN Tab: 4G LTE Panel
Viewing 3G Activation Information
You can check whether 3G is activated and view related information.
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > About.
The following fields are related to 3G activation:
●
Activation Status — This field reflects whether 3G is activated.
●
Activation Date — This is the date that the 3G modem was first activated.
●
Network Operator — This field shows the carrier that your device was activated with.
●
Resetting the 3G and 4G Configurations to Default
Settings
Note: Reset the configurations only if instructed by your service provider’s representative.
Note: After a configuration reset:
• You must go through the device setup (see Device Setup) and 3G activation. (The
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120
latter starts automatically.)
• Any changes you’ve made to the settings are lost.
1. Log in to the home page.
2. Click Advanced settings > Device > About.
3. Click Reset Device to Factory Defaults.
4. When prompted, enter the SPC (Service Programming Code). (If you don’t know your
SPC, contact your service provider.)
To be able to establish a data connection after you’ve reset the device to factory defaults, you
must first:
1. Go through the device setup. (See Device Setup.)
2. Go through 3G activation or, if using 4G, use pay-as-you-go.
Resetting the 3G and 4G Radio Configurations to
Default Settings
Note: Reset the configurations only if instructed by your service provider representative.
Note: After a radio configuration reset, you must go through 3G activation, which starts
automatically.
1. Log in to the home page.
2. Click Advanced settings > Device > About.
3. Click Reset Radios to Factory Defaults.
To be able to establish a data connection after you’ve reset the radios to factory defaults, you
must first:
► Go through 3G activation or, if using 4G, use pay-as-you-go.
Configuring 3G, 4G, and 4G LTE
121
Location Services and Settings
Location Services
GPS Settings
Location Services
Your device offers location-based navigation to help you figure out where you are and get you
where you’re going.
Requirements for GPS Service
Enabling GPS
Displaying Your Location Information
Viewing Your Current Location in a Web Browser
Performing a Location Search
Requirements for GPS Service
There are a couple of requirements to access GPS services.
●
You must accept the GPS privacy agreement.
●
GPS must be enabled.
GPS services may not be available if you are indoors. (You may be able to get a GPS lock if
your device is very close to a window.) GPS receivers must be able to lock onto the global
positioning satellites to accurately determine position. The number of obstructions present
indoors often makes accurate position determination impossible.
Enabling GPS
Before you can access GPS services, you must enable GPS.
1. Make sure you’re logged in to the home page.
2. Click the GPS icon
(on the left side of the home page) and select Enable GPS.
— or —
Click Advanced settings > WAN > GPS and select Enable GPS.
Note: If Enable GPS is not available, you must accept the GPS privacy agreement. (See GPS
Privacy Agreement.)
Location Services and Settings
122
3. If the GPS privacy agreement opens, you must read and accept it.
Displaying Your Location Information
You can easily display your location information.
1. Make sure you’re logged in to the home page.
2. Make sure GPS is enabled.
3. For best results, minimize the number of obstructions between your device and the GPS
satellites.
4. Click the GPS icon
on the left side of the home page.
5. In the GPS Information and Settings window, set GPS Mode to One-time, and click Get
fix now. (The top part of the window shows your location information.)
Tip:
You can also display location information from Advanced settings > WAN > GPS —
click Get fix now. Alternatively, you can view your current location in a Web browser.
(See Viewing Your Current Location in a Web Browser.)
Viewing Your Current Location in a Web Browser
You can easily display your current location in a Web browser.
1. Make sure GPS is enabled and you’re connected to the 3G or 4G network.
2. For best results, minimize the number of obstructions between your device and the GPS
satellites.
3. In the horizontal row of buttons (across the top of the home page), click Map me (
).
Performing a Location Search
You can search for a variety of types of establishments near your current location.
1. Make sure GPS is enabled and you’re connected to the 3G or 4G network.
2. In the horizontal row of buttons (across the top of the home page), move the mouse over
Map me (
) to display a row of icons:
3. Click one of these icons to search for items of interest, as shown in the following table.
Icon
Click to search for:
Location Services and Settings
123
Text (search string) that you enter.
Electronics-related businesses
Restaurants
Local hotels
Local banks (ATM machines)
Local gas stations
Local coffee shops
The results of the search are displayed in a new browser window or tab.
Note: If a window displays “GPS Fix in Progress,” please wait while your device obtains a GPS
location fix.
Note: When a location fix has been acquired, your Web browser will display the mapping
results.
GPS Settings
This section provides an overview of GPS-related items you can change.
Setting the GPS Mode
Setting the GPS Fix Rate
Using Metric Units
Changing Your Mapping Service
Performance Setting: GPS
Accuracy
Basic GPS settings can be changed in the GPS Information and Settings window. (See GPS
Information and Settings.)
Additional settings are available at Advanced settings > WAN > GPS.
Setting the GPS Mode
GPS mode determines how often the location fix is done.
The location fix can be done:
●
Once (“one-time”), or
Location Services and Settings
124
●
Periodically (“continuous”) — used, for example, for turn-by-turn (TBT) navigation
applications.
To set the GPS mode:
1. Make sure you’re logged in to the home page.
2. Click Advanced settings > WAN > GPS.
3. Select the Enable GPS check box if it is not selected.
4. Select one of the following:

Tip:
One-time — A single fix is used. Use this option if you’ll be using your device at the
same location.
If you want to get a fix immediately, click Get fix now.

Continuous — Fixes are obtained on a regular basis; also known as auto-tracking.
Useful for turn-by-turn (TBT) navigation applications, such as driving directions.
Setting the GPS Fix Rate
The GPS fix rate determines how often GPS fixes are obtained. This option is available only if
the fix mode (GPS Mode) is set to Continuous.
1. Log in to the home page.
2. Click Advanced settings > WAN > GPS.
3. Make sure GPS Mode is set to Continuous.
4. In the Fix Rate field, enter a number of seconds between 1 and 999. (The smaller the
number, the more up-to-date the location tracking will be, at the cost of shorter battery
life of the device.)
Using Metric Units
You can use metric units in the display of location information (for example, speed and altitude).
1. Make sure you’re logged in to the home page.
2. Click the GPS icon
on the left side of the home page.
3. In the GPS Information and Settings window, select the Metric units check box.
Changing Your Mapping Service
You can change the mapping service (for example, Google Maps or MapQuest) that displays
the GPS results (in a separate browser window).
Location Services and Settings
125
1. Make sure you’re logged in to the home page.
2. Click the GPS icon
on the left side of the home page.
3. Click a service in the Mapping service list in the GPS Information and Settings window.
Performance Setting: GPS
The performance setting determines the amount of time the device waits for a satellite to be
discovered when obtaining GPS information.
1. Log in to the home page.
2. Click Advanced settings > WAN > GPS.
3. In the Performance Value section, select one of the following:

Automatic — The device automatically determines the most appropriate setting to
use.

Manual — In the input field, enter the number of seconds the device should wait for
a satellite to be discovered. If this time is exceeded, an error is reported.
Accuracy
The accuracy setting determines how accurate the location information is.
1. Log in to the home page.
2. Click Advanced settings > WAN > GPS.
3. In the Accuracy section, select one of the following:

Automatic — The device automatically determines the most appropriate setting to
use.

Manual — In the input field, enter the number of meters to which the data must be
accurate. Note: If the value is very small (that is, very high accuracy), the fix may fail.
Location Services and Settings
126
Using the microSD Card
Your device is equipped with a microSD (Secure Digital) memory card that allows you to store
and share images, videos, music, and documents.
Before Using the microSD Card Slot
Inserting a microSD Card
Removing a microSD Card
Accessing the microSD Card.
Before Using the microSD Card Slot
Perform the following steps before using the microSD Card slot.
1. Enable the slot. (See Enabling the microSD Card Slot.)
2. Set up access to the slot. (See Setting Up Access to the microSD Card.)
3. Optionally, rename the microSD Shared Folder Name. (See microSD Shared Folder
Name.)
4. Let other users know how they can access the card. (See Accessing the microSD Card.)
Enabling the microSD Card Slot
Before computers can recognize the microSD card, you must enable the microSD slot on the
device.
1. Make sure you’re logged in to the home page.
2. In the SD Card Information and Settings window, select Enable SD Card. (See microSD
Card Information and Settings.)
— or —
Click Advanced settings > Device > microSD Card and set the SD-Card Slot field to
Enable.
Setting Up Access to the microSD Card
If you’ve enabled access to the microSD card, you must also specify whether a username and
password are required to access the card.
1. Make sure you’re logged in to the home page.
Using the microSD Card
127
2. In the SD Card Information and Settings window or from Advanced settings > Device >
microSD Card, under Username and Password Security, select one of the values:

To have no security, select None.
Anyone can use the card; no username or password is required.

To allow only the administrator to use the card, select Administrator Only.
When prompted for the username (when you try to use the card), enter “admin”. For
the password, enter the home page login password.

To allow non-administrators to use the card, select Administrator + Guest.
3. If you’ve selected Administrator + Guest:

Optionally, change the Set Guest Username and Set Guest Password fields (up to
20 characters each with spaces allowed).

Give the guest username and password to people whom you want to allow access to
the card.
microSD Shared Folder Name
You can optionally change the name of the folder that the microSD card shows up as (in the file
browser program); the default folder name is “shared.”
1. Make sure you’re logged in to the home page.
2. Click Advanced settings > Device > MicroSD Card.
3. In the microSD Shared Folder Name field, type the new name. (You can use up to
32 letters, numbers, and spaces in any combination.)
For information on how this folder name is used, see Accessing the microSD Card.
Inserting a microSD Card
Remove the battery compartment cover to insert a compatible microSD card into your device.
1. Using slight finger pressure, slide the battery compartment cover towards you to remove
it.
Using the microSD Card
128
2. Carefully insert the microSD card (label facing up) into the slot on your device (near the
micro-USB port), until the microSD card clicks into place.
3. Check the status of the microSD card. (See microSD Card Information and Settings.)
Removing a microSD Card
Before removing your device’s microSD card, use the Safe-Eject SD Card button.
1. Make sure you and other users have completed any file transfers.
2. In the microSD Card Information and Settings window, click Safe-Eject SD Card and
wait until a message is displayed, stating it is safe to remove the card. (See microSD
Card Information and Settings.)
3. Using your fingernail or a thin blunt object, gently press the microSD card in and then
release; it should partially pop out of its slot.
Using the microSD Card
129
4. Remove the microSD card and store it in a safe place.
5. Replace the battery compartment cover.
Accessing the microSD Card
If the microSD slot is enabled, an inserted card appears in your file browser as a shared
network drive.
The way to access the card varies, depending on your operating system.
Note: In the information that follows,  is the value of the Hostname field (in
Advanced settings > Wi-Fi > Network and also in Advanced settings > Router >
LAN).
Windows
1. In Windows Explorer or Internet Explorer, type one of the following:

\\\ (field in Advanced settings > Router > LAN)
For example, \\192.168.0.1\

\\\ (For example, \\MyDeviceName\)
— or —
From the Windows Start menu, click Run, and then type one of the following:

\\\
2. Double-click the shared folder.
Mac
1. In Finder, select Go > Connect to Server.
Using the microSD Card
130
2. Type one of the following:

smb:/// (For example, smb://192.168.0.1/)

smb:// (For example, smb://MyDeviceName)
3. When prompted, select the shared drive as the folder to mount.
Linux
1. Open the run menu (Alt+F2) or a file browser, and type one of the following:

smb:/// (For example, smb://192.168.0.1/)

smb:/// (For example, smb://MyDeviceName)
2. Double-click the shared folder.
Other operating systems
Please see the user documentation for your operating system or computer.
If security has been enabled for the microSD card, you will be prompted to enter the username
and password for the microSD card. (See Setting Up Access to the microSD Card.)
Using the microSD Card
131
Frequently Asked Questions
Find out answers to questions you may have.
How Can I Tell I’m Connected to 3G or 4G?
How Do I Connect to Wi-Fi?
Is Roaming on 4G Supported?
What Do I Do if I Forget the Wi-Fi Password?
What Do I Do if I Forget the Administrator Password?
What Do I Do if the Home Page Displays “Charging paused”?
If the Connection is “Always On,” Am I Always Being Billed?
Questions About GPS and Location Services
Questions About WPS
How Do I Access My Corporate Network Through a VPN?
Are Terminal Sessions Supported?
How Can I Tell I’m Connected to 3G or 4G?
There are several ways you can tell you’re connected to 3G or 4G.
When you’re connected:
●
The 3G or 4G icon (on the left side of the home page) is solid. For example,
●
The bottom area of the device LCD, the Virtual Device, and the Mini Window show the
data transfer icon
duration).
and data transfer information (amount of data; connection
How Do I Connect to Wi-Fi?
You may have to manually connect to Wi-Fi after certain events — for example, as part of the
initial device setup, or after a software update.
Tip:
The Wi-Fi network name and password are displayed on one of the LCD information
screens of the Sierra Wireless 4G LTE Tri-Fi Hotspot. (See LCD Information Screens.)
Frequently Asked Questions
132
Tip:
Alternatively, you can use WPS to connect a device to the Sierra Wireless 4G LTE Tri-Fi
Hotspot, if your device supports WPS. (See Connecting Through WPS.)
To connect to Wi-Fi:
1. Do one of the following, depending on your operating system.
Windows 7: Right-click the
icon in the system tray.
Windows Vista: Click Control Panel > Network and Internet > Network and Sharing
Center > Connect to a network.
Windows XP: Click Control Panel > Network Connections > Wireless Network
Connections > View available wireless networks.
Mac: Click the AirPort icon
(in the upper right corner of your screen).
Linux: Please see the user documentation of the Linux distribution.
Other operating systems: Please see the user documentation for your operating
system or computer.
2. Select the Wi-Fi network provided by the Sierra Wireless 4G LTE Tri-Fi Hotspot and
connect to it. (If prompted for a network key/security key/password, enter the Wi-Fi
password.)
Is Roaming on 4G Supported?
At the time of this release, roaming (that is, using a network other than your service provider’s)
on 4G or 4G LTE is not supported.
Your device can roam on 3G and also automatically switch, in your service provider’s coverage,
between 4G and 4G LTE. (To change the roaming setting, see Roaming Information and
Settings. To change the 3G/4G connection settings, see “Configuring the 3G/4G Connection
Preferences” in Mobile Broadband Information and Settings.)
What Do I Do if I Forget the Wi-Fi Password?
There are a couple of things you can do if you forgot the Wi-Fi password.
●
If the Wi-Fi Password Reminder feature is enabled, display the password on the device.
(See “Wi Fi Password Reminder” in Wi-Fi Password.)
●
Connect the device to your computer through USB, then log in and view the Wi-Fi
password (in Advanced settings > Wi-Fi > Security). Write the password down in a
safe place. (See Connecting Through USB.)
Frequently Asked Questions
133
Note: If you’ve forgotten both the Wi-Fi password and the administrator (login) password, then
you must reset the software to default settings. (See Resetting the Software to Default
Settings: General.)
What Do I Do if I Forget the Administrator
Password?
Here’s what to do if you forgot the Administrator Password.
1. Reset the software to default settings. (See Resetting the Software to Default Settings:
General.)
2. Go through the device setup, during which the administrator password will be displayed;
write it down in a safe place. (See Device Setup.)
What Do I Do if the Home Page Displays “Charging
paused”?
If the text after the battery icon (on the home page) includes “Charging paused” (as shown in
the screenshot below), there are several things you can try.
●
Connect your device through the micro-USB cable.
●
Disconnect from the 3G or 4G network.
●
Turn the device off and wait until it no longer feels warm to the touch.
Note: The “About...” LCD information screen will display “chrg paused.” (For more information
on the LCD information screens, see LCD Information Screens.)
Frequently Asked Questions
134
If the Connection is “Always On,” Am I Always Being
Billed?
No. The connection to the network goes dormant after a period of inactivity, but the connection
can be re-established faster than having to reconnect. Billing occurs only when data is passed
across the network.
Questions About GPS and Location Services
How Can I Stream GPS Data to Use With a Third-party GPS Application?
How Can I Stream GPS Data to Use With a Third-party GPS
Application?
Follow these steps to stream GPS data for a third-party GPS application.
1. Install the device driver. (See Making a Tethered Connection.)
2. Set GPS Mode (in Advanced settings > WAN > GPS) to Continuous.
3. Determine the COM port number that your Sierra Wireless device (that is, your Sierra
Wireless 4G LTE Tri-Fi Hotspot) is using.
In the following example for Windows, the Device Manager shows that COM 18 is used.
In your case, the COM port number might be different.
(If you don't know how to access the Device Manager, see
http://sierrawireless.custhelp.com/app/answers/detail/a_id/698.)
4. Configure your GPS application to use the same COM port. For help, see the
documentation of the GPS application.
Questions About WPS
Find answers to common questions about WPS.
What is WPS?
How do I Use WPS?
Frequently Asked Questions
135
If a Wireless Device has a WPS Button or a WPS Software Option, Must I Use it to Connect Via
Wi-Fi?
What is WPS?
Wi-Fi Protected Setup (WPS) provides a fast, simple, and secure way to connect WPS-enabled
devices to your Wi-Fi network. You don’t have to give the name (SSID) and Wi-Fi password of
your network to other users.
The WPS feature is available on certain cameras, printers, smartphones, and laptops. These
devices have either a hardware button or a WPS-related option in the software. Please consult
the user documentation of your device.
How do I Use WPS?
Please see Connecting Through WPS.
If a Wireless Device has a WPS Button or a WPS Software
Option, Must I Use it to Connect Via Wi-Fi?
If this is the only way your device provides to connect through Wi-Fi, then you must use the
WPS button or the WPS software option. Some laptops support two methods — a WPS button
or software option, and Wi-Fi network manager software where you can connect by entering the
Wi-Fi network name (SSID) and password, as described in How Do I Connect to Wi-Fi?
Please consult the user documentation of your device.
How Do I Access My Corporate Network Through a
VPN?
Once you complete a wireless connection, you may need to launch an extranet client provided
by your company and supply the appropriate user name and password to gain access. For
support, contact your company help desk.
Are Terminal Sessions Supported?
Terminal sessions (for example, via telnet or ssh) are not supported.
Frequently Asked Questions
136
Tips
This section provides information on getting the most out of your device and your network
connection.
Extending Battery Life
Device Location
Improving Signal Strength
Improving 3G Network Service
Improving Wi-Fi Performance
Security Tips
Finding the MAC Address
Finding the IP Address
Extending Battery Life
There are several ways you can extend the battery life.
●
When you’re not using the device, turn it off, or end the 3G/4G connection. (Click
Disconnect on the home page or in the Mini Window.)
●
Connect the device through the micro-USB cable to your computer, and disable Wi-Fi.
(See Disabling Wi-Fi When Connected Through USB.)
●
Adjust the LCD — do one or more of the following:

Turn the LCD off (Advanced settings > Device > Display > LCD Backlight).

Decrease the brightness of the LCD (Advanced settings > Device > Display >
Backlight Settings > On Battery/USB Power).

Set the LCD to turn off sooner. (See Setting the LCD Timeout.)
●
Configure the setting (for when battery powered or connected via USB) to “Short Range”
(Advanced settings > Wi-Fi > Network > Battery or USB Powered).
●
Enable standby (low power) mode. (See “Standby (Low Power) Mode” in Battery
Information and Settings.)
●
Turn off the lighting of the power button
Device > Display > Power Button LED).
Tips
137
(that is, LED) (Advanced settings >
●
Limit the number of Wi-Fi users (Advanced settings > Wi-Fi > Network > Max Number
of Users).
●
If you have 3G but not 4G or 4G LTE coverage, set WAN Mode to “3G Only”
(Advanced settings > WAN > Setup > WAN Mode).
●
Set Wi-Fi > Network > Wi-Fi Power Save Mode to “On.” (If your computer tends to lose
the Wi-Fi connection and stops responding, set this field to “Off.”)
●
If GPS is enabled and you’re using your device from the same location, set GPS Mode
to “One-time.” (See Setting the GPS Mode.)
Device Location
Follow these guidelines in placing your device.
●
Avoid moisture or extreme temperatures.
●
For improved reception, place the device near a closed window.
●
Place your device within easy reach of a reliable power supply and the computer to
which it will be connected.
Improving Signal Strength
There are several ways you can improve the signal strength.
●
Make sure you’re inside a 4G, 4G LTE, or 3G coverage area.
●
Try reorienting your device.
●
Move the device and your computer to another location — you may be in or near a
structure that is blocking the signal. Every obstacle (for example, walls, ceilings,
furniture) between the Sierra Wireless 4G LTE Tri-Fi Hotspot and other wireless devices
decreases the signal strength.
●
Place the device in a centralized location, as high as possible in the room.
●
Make sure there’s plenty of space around your device to provide the best signal
reception.
●
Keep the device at least 3–6 feet away from electrical devices that generate RF
interference (for example, microwaves, TVs, 2.4 GHz cordless phones, cellular phones,
baby monitors, wireless speakers). If you’re not using these electrical devices, turn them
off.
●
If possible, place your devices so that the signal passes through open doorways or
drywall, as opposed to concrete, brick, metal, walls with insulation, and so on.
Tips
138
●
If you cannot obtain service, contact your service provider — a network or account
problem may be preventing you from obtaining service.
●
Consider purchasing the desktop cradle for the Sierra Wireless 4G LTE Tri-Fi Hotspot
from the Sierra Wireless online store at sierrawireless.com/eStore.
Improving 3G Network Service
To improve your network service, periodically check for PRL and profile updates.
The PRL (Preferred Roaming List) is an account configuration item set by your service provider.
It controls the radio channels and network carrier used by the 3G modem.
To check for these updates:
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click WAN > Setup.
4. Click Update 3G PRL.
5. After the update checking is completed, click Update 3G Profile.
Improving Wi-Fi Performance
There are several ways you can improve Wi-Fi performance.
●
Try a different channel number. (See Wi-Fi Channel.)
●
Check whether any device updates are available. (See Updates.)
●
See the tips in Improving Signal Strength.
●
Limit the number of Wi-Fi users (Advanced settings > Wi-Fi > Network > Max Number
of Users).
●
Select a longer Wi-Fi range (Advanced settings > Wi-Fi > Network > Long Range >
Battery or USB Powered or AC Powered).
Windows XP Users
1. Open the Device Manager.
Tips

Click Start > Settings > Control Panel.

Double-click System.

Click Hardware.
139

Click Device Manager.
2. Double-click Network adapters.
3. Double-click the Wi-Fi client network adapter of your computer — for example, “Intel(R)
WiFi Link 5100 AGN” in the screenshot below.
4. If the Wi-Fi client network adapter is by Intel, click Advanced and, in the Property list,
click Power Management and move the slider all the way to the right (to Highest). Click
OK.
— or —
If the Wi-Fi client network adapter is not by Intel, select a configuration with minimal
power savings (to maximize throughput).
Note: The above settings are often controlled by 3rd-party value-add applications and may be
automatically changed. If Wi-Fi performance improves for a while after performing the
above steps, but then declines, recheck the above settings.
Security Tips
Follow these tips to minimize security risks.
Tips
140
●
Change the Wi-Fi network name (SSID) and Wi-Fi password on a regular basis. (See
SSID (Wi-Fi Network Name) and Wi-Fi Password.)
●
Disable SSID Broadcast. (See Wi-Fi Tab: Network Panel.)
●
Use the highest level of Wi-Fi security that your devices support. (See Wi-Fi Security.)
●
Change the login password. (See Changing the Administrator Password.)
●
Use MAC filtering to specify computers that are or aren’t allowed to connect to the
network. (See Wi-Fi Tab: MAC Filter Panel.)
Finding the MAC Address
You’ll need to know the MAC address of a device in a couple of cases.
●
Assigning an IP address based on a MAC address (when using DHCP). (See “DHCP
Static IP Assignment List” in LAN Panel: DHCP.)
●
Allowing or denying computers access to the network. (See Allowing or Denying
Computers Access to the Network.)
Tip:
You can display a list of connected devices, including the MAC address of each device:
click List of connected devices, available from Advanced settings > Wi-Fi >
MAC Filter or from Advanced settings > Wi-Fi > Network.
The steps to finding the MAC address of a device vary, depending on your operating system.
Windows
1. Open a command prompt window.

Click Start and Run.

Type cmd or command, and click OK.
2. At the command prompt, type ipconfig/all and press Enter.
3. Write down the Physical Address for the entry that relates to the wireless network
connection; it appears as a series of numbers and letters — this is the MAC address of
your wireless adapter.
Mac OS X
1. From the Apple menu (
), select System Preferences.
2. Select Network.
3. Select the adapter that is connecting to the routing hardware.
Tips
141
4. Select Advanced.
5. Select Ethernet. The Ethernet ID is listed. This is the same as the MAC address.
Linux
Please see the user documentation of the Linux distribution.
Other operating systems
Please see the user documentation for your operating system or computer.
Finding the IP Address
You’ll need to know the IP address of a device when configuring certain features.
●
Port forwarding
●
Port triggering
●
DMZ
●
Static DHCP features
The steps to finding the IP address of a device vary, depending on your operating system.
Windows
1. Open a command prompt window.

Click Start and Run.

Type cmd or command, and click OK.
2. At the command prompt, type ipconfig and press Enter.
3. Write down the IP Address for the entry that relates to the wireless network connection.
(The IP address might be listed under “Ipv4 Address,” or something similar.)
Mac OS X
1. From the Apple menu (
), select System Preferences.
2. Select Network.
3. Select the wireless adapter. The IP address is displayed in the right pane.
Other operating systems
Please see the user documentation for your operating system or computer.
Tips
142
Troubleshooting
Learn about various troubleshooting tips, and what to do when a specific message is displayed.
General Tips
Connection Errors
LCD Is Dark
Insufficient Signal Strength
Messages Displayed on the Device LCD
Cannot Connect to Wi-Fi
WPS-Related Messages
Cannot Connect Through USB
Cannot Display the Home Page
Cannot Connect to the 3G or 4G Network
The Device Seems to Have Stopped Charging
Location Services Aren’t Working or Don’t Seem to Be Available
GPS Fix Not Available
Cannot Check for Updates
Sounds Are Enabled, but the Device Doesn’t Generate Any Sounds
General Tips
Here are some general tips to get you started.
●
If the LCD shows “Connection Error”, followed by a number, see Connection Errors.
●
Check the system events log. (See “Exporting System Events” in System Events.)
●
If some settings are preventing you from connecting to Wi-Fi, connect to the device
through the micro-USB cable, and then change the settings. (See Connecting Through
USB.)
●
The knowledge base at the Sierra Wireless website
(www.sierrawireless.com/support/customer_help.aspx) may also be useful.
Troubleshooting
143
Connection Errors
If any of the following 4G LTE connection errors are displayed on the LCD, on the Mini Window,
or on the Virtual Device, contact your service provider and provide them with the name and
number of the error.
Error number
Description
IMSI unknown in HSS
Illegal UE
Illegal ME
EPS services not allowed
EPS services and non-EPS services not allowed
UE identity cannot be derived by the network
10
Implicitly detached
11
PLMN not allowed
12
Tracking Area not allowed
13
Roaming not allowed in this tracking area
14
EPS services not allowed in this PLMN
15
No Suitable Cells In tracking area
16
MSC temporarily not reachable
17
Network failure
18
CS domain not available
19
ESM failure
20
MAC failure
21
Synch failure
22
Congestion
23
UE security capabilities mismatch
24
Security mode rejected, unspecified
25
Not authorized for this CSG
26
Non-EPS authentication unacceptable
39
CS domain temporarily not available
40
No EPS bearer context activated
95
Semantically incorrect message
96
Invalid mandatory information
97
Message type non-existent or not implemented
98
Message type not compatible with the protocol state
99
Information element non-existent or not implemented
Troubleshooting
144
100
Conditional IE error
101
Message not compatible with the protocol state
111
Protocol error, unspecified
133
Error unknown
138
Lower layer failure
150
T3410 timeout
151
T3420 timeout
153
T3418 timeout
256
NAS EMM not registered
257
Service loss
Other value
Protocol error, unspecified
LCD Is Dark
The following table describes situations that can cause the LCD to be dark (that is, not
displaying any text or icons), and recommends actions.
Device state
LCD state
Your action
On
Off (Advanced
settings > Device > Display >
LCD Backlight is set to “Off”)
Turn on the LCD: set LCD Backlight to
“On.”
On
On, but dormant (inactivity
timeout)
Briefly press the power button
the device.
Off
Off
Turn the device on:
Make sure a battery is inserted into the
device.
on
Press the power button
on the
device until the device turns on.
If the LCD is still dark, use the micro-USB cable to connect the device to the AC charger or to a
computer.
Insufficient Signal Strength
If you have insufficient signal strength, the icon
page.
is displayed on the left side of the home
Insufficient signal strength may occur because:
●
You are outside a 4G, 4G LTE, or 3G coverage area.
Troubleshooting
145
●
Your device’s internal antenna is pointing in the wrong direction.
●
You are in or near a structure that is blocking the signal.
●
You are near a device that is causing radio signal interference.
●
A network or account problem is preventing you from obtaining service.
See also Improving Signal Strength.
Messages Displayed on the Device LCD
Use this section to look up a specific message displayed on the LCD and find out what steps to
take.
3G Activation Failed
Connecting to 3G/4G
Connection Error
Device Activation Required
Searching for Network
Update Failed
See also SD Card Error.
3G Activation Failed
See “Activating Your Device Through the “3G Activation Required” Alert” in Activating Your
Device.
Connecting to 3G/4G
If the device LCD displays “Connecting to 3G/4G”, go through the following steps.
1. Check the signal strength. If it is weak, try the tips in Improving Signal Strength.
2. Try a different Connection Preferences setting. (See Mobile Broadband Information and
Settings.)
3. Turn the device off and on. (See “Turning Your Device Off” and “Turning Your Device
On” in Turning Your Device On and Off.)
4. Update the 3G profile: click Advanced settings > WAN > Setup > Update 3G Profile.
5. If you’re still unable to connect to 3G or 4G, contact your service provider.
Troubleshooting
146
Connection Error
If the device LCD displays “Connection Error”, go through the following steps.
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click WAN > Setup > Update 3G Profile.
4. If an error message and number are displayed on the LCD after the update:

Note the information.

Check the table in Connection Errors.

Contact your service provider.
Device Activation Required
See “Activating Your Device Through the “3G Activation Required” Alert” in Activating Your
Device.
Searching for Network
The LCD displays this message until a 3G or 4G network is acquired.
If this message persists, see the tips in Cannot Connect to the 3G or 4G Network.
Update Failed
If this message appears on the device LCD or in the Software Update Available alert window
(after you’ve attempted the update), go through the following steps:
1. Make sure your device is connected to the AC charger or computer through the
micro-USB cable.
Note: If you’ll be using USB for data transfer (and not just for charging the device), you must
install the device driver. (See Making a Tethered Connection.)
2. Retry the update.
3. If the “Update failed” message is still displayed, contact your service provider.
Cannot Connect to Wi-Fi
If your computer cannot connect to the Wi-Fi network of the Sierra Wireless 4G LTE Tri-Fi
Hotspot, there are several things you should check.
Make sure that:
Troubleshooting
147
●
The maximum number of Wi-Fi users has not been reached. (To determine the number
of connected Wi-Fi users and set the maximum, see Wi-Fi Users Information and
Settings.)
●
You’re connecting to the correct Wi-Fi network (SSID), and you’re using the correct WiFi password. If the Wi-Fi Password Reminder feature is enabled, you can use it to
display the SSID and Wi-Fi password on the device LCD. (See “Wi-Fi Password
Reminder” in Wi-Fi Password.)
●
Nobody has changed the name or password of the Wi-Fi network. If the Wi-Fi Password
Reminder feature is enabled, you can use it to display the SSID and Wi-Fi password on
the device LCD. (See “Wi-Fi Password Reminder” in Wi-Fi Password.)
●
Nobody is connected through the micro-USB cable when When connected to USB is
selected (for Advanced settings > Wi-Fi > Network > Disable Wi-Fi).
●
Always is not selected (for Advanced settings > Wi-Fi > Network > Disable Wi-Fi).
●
Your computer supports the type of Wi-Fi security that the network is set to use.
Note: All the devices used with the Sierra Wireless 4G LTE Tri-Fi Hotspot must support the
selected security type.
●
Your computer supports Wi-Fi 802.11g (if Basic Rate is set, in Advanced settings >
Wi-Fi > Security, to 802.11g only).
●
Your computer has not been blocked through MAC filtering. (See “Specifying Computers
That Are Not Allowed to Access the Network” in Allowing or Denying Computers Access
to the Network.)
Tip:
If some settings are preventing you from connecting to Wi-Fi, connect to the device
through the micro-USB cable, and then change the settings. (See Connecting Through
USB.)
WPS-Related Messages
Use this section to look up a specific WPS-related message and find out what steps to take.
WPS Failed. WPS could not add the device to the network
WPS Not Available. WPS feature not enabled
WPS Not Available. SSID Broadcast disabled
WPS Not Available. Wi-Fi currently disabled
WPS Not Available. WEP or WPA security not allowed
WPS Not Available. Max connected devices
Troubleshooting
148
WPS Not Available. MAC Filter list empty
WPS PIN Chksum Error
WPS PIN Mismatch. The PIN used did not match the PIN of the device
WPS Timeout. The WPS session was terminated. Press WPS button to try again
WPS Multiple Sessions Error
WPS Failed. WPS could not add the device to the network
If the LCD of your Sierra Wireless 4G LTE Tri-Fi Hotspot displays this message, the device you
are trying to connect may not be WPS-enabled. Use the manual method to connect the W-Fi
device to your Wi-Fi network, as described in Manually Entering the Wi-Fi information.
WPS Not Available. WPS feature not enabled
If the LCD of your Sierra Wireless 4G LTE Tri-Fi Hotspot displays this message, go through the
following steps.
1. Click WPS (below the Virtual Device).
2. In the WPS Setup window, select Enable.
3. Click Save.
4. Retry the WPS process.
WPS Not Available. SSID Broadcast disabled
If the LCD of your Sierra Wireless 4G LTE Tri-Fi Hotspot displays this message, go through the
following steps.
1. Click Advanced settings (
).
2. Click Wi-Fi > Network.
3. Set SSID Broadcast to Enable.
4. Click Save.
5. Retry the WPS process.
6. After you’ve finished using WPS, for security reasons it’s recommended you change
SSID Broadcast back to Disable.
WPS Not Available. Wi-Fi currently disabled
If the LCD of your Sierra Wireless 4G LTE Tri-Fi Hotspot displays this message, go through the
following steps.
Troubleshooting
149
1. Click Advanced settings (
).
2. Click Wi-Fi > Network.
3. Set Disable Wi-Fi to Never.
4. Click Save.
5. Retry the WPS process.
WPS Not Available. WEP or WPA security not allowed
If the LCD of your Sierra Wireless 4G LTE Tri-Fi Hotspot displays this message, go through the
following steps.
1. Click Advanced settings (
).
2. Click Wi-Fi > Security.
3. Select either a WPA2 Personal option (including WPA/WPA2 Personal) or (not
recommended) no security.
4. Click Save.
5. Retry the WPS process.
WPS Not Available. Max connected devices
If the LCD of your Sierra Wireless 4G LTE Tri-Fi Hotspot displays this message, go through the
following steps.
1. Disconnect one of the devices that is currently connected through Wi-Fi.
2. Retry the WPS process.
WPS Not Available. MAC Filter list empty
This message occurs when you try WPS while MAC filter mode is “Allow all in list”, but no
computers have been added to the list.
Do one of the following:
► Add one or more computers to the list of computers that can access the network.
(See “Specifying Computers That Can Access the Network” in Allowing or Denying
Computers Access to the Network.)
— or —
► Turn off MAC filtering. (See Wi-Fi Tab: MAC Filter Panel.)
Troubleshooting
150
WPS PIN Chksum Error
This message may occur when the PIN that you’ve entered (after having selected Use PIN
method) is incorrect. Make sure you have the correct PIN for the device you’re adding to the
network.
WPS PIN Mismatch. The PIN used did not match the PIN of the
device
This message may occur when the PIN that you’ve entered (after having selected Use PIN
method) is incorrect. Make sure you have the correct PIN for the device you’re adding to the
network.
WPS Timeout. The WPS session was terminated. Press WPS
button to try again
WPS did not start in the expected time. Make sure you start WPS on both the wireless device
and the Sierra Wireless 4G LTE Tri-Fi Hotspot. (See Connecting Through WPS.)
WPS Multiple Sessions Error
This message occurs when more than one WPS session is in progress.
Note: For security reasons, only one device is allowed to join, through the PBC (Push Button
Configuration) method, the network at a time. If the Sierra Wireless 4G LTE Tri-Fi
Hotspot detects simultaneous PBC connection requests from multiple devices in the past
two minutes, it blocks PBC.
If you’re using WPS to add more than one device to your network, finish adding one device
before you add the next one.
Cannot Connect Through USB
If your computer cannot connect to the Sierra Wireless 4G LTE Tri-Fi Hotspot through the
micro-USB cable, go through the following steps.
1. Make sure that you've installed the device driver, as described in Making a Tethered
Connection.
2. Connect to the Sierra Wireless 4G LTE Tri-Fi Hotspot through Wi-Fi.
3. Make sure that USB Tethered Networking is set, in Advanced settings > Router >
Basic, to Enable.
4. Restart the device.
Troubleshooting
151
Cannot Display the Home Page
Your Web browser may display an error message when you try to display the home page. The
error message depends on your Web browser.
●
“Could not connect to remote server” (Opera)
●
“Internet Explorer cannot display the webpage” (Internet Explorer)
●
“Oops! This link appears to be broken” (Google Chrome)
●
“Safari can’t open the page” (Safari)
●
“The connection has timed out” (FireFox)
Check the following:
●
The device is turned on. (See “Turning Your Device On” in Turning Your Device On and
Off.)
●
You have established a connection to the device (through Wi-Fi or through the
micro-USB cable).
●
Make sure you’re typing the correct address in the Web browser.
●

Try http://, where  is as displayed on the device LCD. (See LCD
Information Screens.)

If the home page is still not displayed, try http://192.168.0.1 or, if you’re using
custom routing settings, replace “192.168.0.1” with the appropriate IP address.
The Web browser is a recent version, and Java-enabled. The following are
recommended:

Internet Explorer (version 6.0 or higher)

Mozilla Firefox (version 2.0 or higher)

Google Chrome (version 2.0.172.28 or higher)

Apple Safari (version 2.0 or higher)

Opera version 9.64
●
If your computer has other adapters (for example, Ethernet) connected to other
networks, disable or remove them from your computer.
●
If Internet security software is running on your computer, disable it and see whether the
error message still occurs. Some firewall software may block access to the home page.
Troubleshooting
152
●
If DHCP is enabled on the device, make sure DHCP is enabled on your computer. (See
LAN Panel: DHCP.)
●
Check your Web browser settings.
●

Open the Control Panel in Windows.

Double-click Internet Options.

From the Security tab, restore the default settings.

From the Connections tab, select Never dial a connection.

From the Advanced tab, restore the default settings.

Close and reopen your Web browser.
Disconnect the device from your computer (if you’re using the micro-USB cable).
Remove the battery from the device. Reinsert the battery.
If, after checking all of the above, you still cannot display the home page, consider resetting the
software to default settings. (See Resetting the Software to Default Settings: General.)
Cannot Connect to the 3G or 4G Network
If this message is displayed, go through the following steps.
●
Make sure your computer is connected to the device (through the micro-USB cable or
Wi-Fi). (See How Do I Connect to Wi-Fi? or Making a Tethered Connection.)
●
Make sure you’re in 4G, 4G LTE, or 3G coverage.
●
Try the tips in Improving Signal Strength.
●
Check the WAN Mode setting (Advanced settings > WAN > Setup). For example, if it’s
set to 4G Only, you won’t be able to connect if you don’t have 4G or 4G LTE coverage.
●
If you’re roaming on 3G, make sure that 3G roaming is enabled. (In the Roaming
Information window, select Allow 3G Roaming.)
Note: Roaming charges may apply.
●
If you’re roaming internationally, make sure that Allow 3G international access is
selected (on the Roaming Information window).
●
Check whether 4G is in power save mode — the LCD of the device displays “Power
Save Mode. 4G Network not found.” If this is the case, press the power button
the device or click the Scan for 4G button in the Signal Quality window.
Troubleshooting
153
on
●
Check with your service provider — a network or account problem may be preventing
your device from obtaining service.
The Device Seems to Have Stopped Charging
If the “About...” LCD information screen shows “chrg paused” or the text after the battery icon
(on the home page) includes “Charging paused,” see What Do I Do if the Home Page Displays
“Charging paused”?
(For more information on the LCD information screens, see LCD Information Screens.)
Location Services Aren’t Working or Don’t Seem to
Be Available
Make sure that GPS is enabled. (See Enabling GPS.)
For best results, minimize the number of obstructions between your device and the GPS
satellites.
GPS Fix Not Available
Make sure you have a clear view of the sky; if you’re in a forested area, or in or near tall
buildings, move to another location.
To retry a fix, click Retry Now. Otherwise, click Cancel.
Cannot Check for Updates
Make sure your device is connected to the AC charger or computer through the micro-USB
cable.
Note: If you’ll be using USB for data transfer (and not just for charging the device), you must
install the device driver. (See Making a Tethered Connection.)
Sounds Are Enabled, but the Device Doesn’t
Generate Any Sounds
Check that sounds are not turned off through the mute switch on the device. (See “Mute Switch”
in Other Buttons and Switches.)
Troubleshooting
154
Technical Specifications
This section lists the electrical, radio frequency, and other parameters of the device for those
who require technical information.
LED Operation
Radio Frequency and Electrical Specifications
Software Specifications
Environmental Specifications
Mechanical Specifications
LED Operation
See Using the Power Button to Determine the Device State.
Radio Frequency and Electrical Specifications
This section lists the radio frequency and electrical parameters of the device.
Item
Description
Approvals
FCC
Battery
Size: 3600 mAh
Duration for full charge:
AC charger: 1.5 hours
PC USB cable: 3.6 hours
Charge life:
4 hours under standard use
3 hours of continuous use
Current
Maximum: 1000 mA
Standby current:
48 mA (1xEV-DO/IS2000 hybrid mode)
48 mA (LTE)
48 mA (WiMAX)
Transmit
PCS: 1850 to 1910 MHz
Cellular: 824 to 849 MHz
LTE: 1910 to 1915 MHz
WiMAX: 2495 to 2690 MHz
Receive
PCS: 1930 to 1990 MHz
Cellular: 869 to 894 MHz
LTE: 1990 to 1995 MHz
Technical Specifications
155
WiMAX: 2495 to 2690 MHz
GPS: 1575.42 MHz
Software Specifications
This section lists the specifications that the device supports.
Item
Description
CDMA (3G) specification
IS-2000 Release 0
Data service
IS-707A
LTE (4G) specification
3GPP Release 9
WiMAX (4G) specification
IEEE 802.16e-2005
Wi-Fi specification
IEEE 802.11b
IEEE 802.11g
IEEE 802.11n
Wi-Fi security and
encryption protocols
WEP Open & Shared
WEP-64
WEP-128
WPA-Personal TKIP & AES (Pre-Shared Key or WPA-PSK)
WPA2-Personal TKIP & AES (WPA2-PSK)
WPA+WPA2-Personal (WPA+WPA2 PSK)
WPS
Wi-Fi Simple Configuration 2.0 (WSC 2.0) based Wi-Fi
Protected Setup (WPS)
SMS (IS-637)
Not supported
FAX
Not supported
IOTA
Supported
OTASP (IS-683A, IS-683B,
IS-683C)
Supported
OTAPA
Supported
PRL (Preferred Roaming
List)
Supported
Authentication
Supported
Voice
Not supported
NAM
Single
Position Location
Standalone
TTY/Accessibility
Not supported
Mobile IP
Supported
Network protocols
(routing hardware)
TCP, UDP, ARP, RARP, ICMP
Technical Specifications
156
VPN
Pass-through of the following VPN types:
PPTP
IPSec
Tunneling of multiple VPN sessions simultaneously is
supported.
Environmental Specifications
This section describes the environmental conditions that the device can be used in.
Item
Description
Operating temperature
32 to 95°F
Storage temperature
-4 to +140°F
Humidity
90% at +140°F
Drop
1.5 m (approx. 59") on granite
Mechanical Specifications
This section describes the dimensions and physical features of your device.
Item
Description
Dimensions (W x L x H)
3.84" x 2.25" x 0.95"
Power button
Supported
Headset jack
Not supported
LED
White
Technical Specifications
157
Safety Information
Read important safety information about your device.
Important Notice
Safety and Hazards
Important Notice
Due to the nature of wireless communications, transmission and reception of data can never be
guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost. Although
significant delays or losses of data are rare when wireless devices such as the Sierra Wireless
4G LTE Tri-Fi Hotspot are used in a normal manner with a well-constructed network, the device
should not be used in situations where failure to transmit or receive data could result in damage
of any kind to the user or any other party, including but not limited to personal injury, death, or
loss of property. Sierra Wireless accepts no responsibility for damages of any kind resulting
from delays or errors in data transmitted or received using the device, or for failure of the device
to transmit or receive such data.
Safety and Hazards
Do not operate your device under the following conditions.
●
In areas where blasting is in progress
●
Where explosive atmospheres may be present
●
Near medical equipment
●
Near life support equipment, or any equipment that may be susceptible to any form of
radio interference.
In such areas, your device MUST BE POWERED OFF. The device can transmit signals that
could interfere with this equipment.
Do not operate the device in any aircraft, whether the aircraft is on the ground or in flight. In
aircraft, the device MUST BE POWERED OFF. When operating, the device can transmit signals
that could interfere with various onboard systems.
Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground
and the door is open. The device may be used at this time.
The driver or operator of any vehicle should not operate the device while in control of a vehicle.
Doing so will detract from the driver or operator’s control and operation of that vehicle. In some
jurisdictions, operating such communications devices while in control of a vehicle is an offense.
Safety Information
158
Proper Battery Use and Disposal
Follow these guidelines to ensure safe and responsible battery use.
●
Do not open, disassemble, puncture, crush, bend, or shred.
●
Do not expose to water or other liquids, fire, explosion, or other hazards.
●
Use the battery only in the Sierra Wireless 4G LTE Tri-Fi Hotspot.
●
If using with a charger, use only the AC charger supplied with the device.
●
Do not short circuit the battery.
●
When replacing a battery, use the same model of battery that was supplied with the
device.
●
Follow local regulations when disposing of a used battery.
●
Avoid dropping the device or the battery. If dropped and you suspect damage, take it to
a service center for inspection.
Note: Improper battery use may result in a fire, explosion, or other hazard.
Safety Information
159
Regulatory Notices
This section contains regulatory information for your device.
The design of the Sierra Wireless 4G LTE Tri-Fi Hotspot complies with U.S. Federal
Communications Commission (FCC) guidelines respecting safety levels of radio frequency (RF)
exposure for mobile devices, which in turn are consistent with the following safety standards
previously set by U.S. and international standards bodies:
●
ANSI / IEEE C95.1-1999, IEEE Standard for Safety Levels with Respect to Human
Exposure to Radio Frequency Electromagnetic Fields, 3kHz to 300 GHz
●
National Council on Radiation Protection and Measurements (NCRP) Report 86, 1986,
Biological Effects and Exposure Criteria for Radio Frequency Electromagnetic
Fields
●
International Commission on Non-Ionising Radiation Protection (ICNIRP) 1998,
Guidelines for limiting exposure to time-varying electric, magnetic, and
electromagnetic fields (up to 300 GHz)
FCC ID: N7NAC803S.
RF Exposure - The Sierra Wireless 4G LTE Tri-Fi Hotspot has been tested for compliance with
FCC RF exposure limits in a portable configuration. At least 1.0 cm of separation distance
between the Sierra Wireless 4G LTE Tri-Fi Hotspot and the user’s body must be maintained at
all times. This device must not be used with any other antenna or transmitter that has not been
approved to operate in conjunction with this device.
WARNING (EMI) - United States FCC Information - This equipment has been tested and
found to comply with the limits for a Class B computing device peripheral, pursuant to Part 15 of
the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular
installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
●
Reorient or relocate the receiving antenna.
●
Increase the separation between the equipment and receiver.
Regulatory Notices
160
●
Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
●
Consult the dealer or an experienced radio/TV technician for help.
CAUTION: Any changes or modifications not expressly approved by Sierra Wireless could void
the user’s authority to operate the equipment.
This device complies with Parts 15, 24, and 27 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
Regulatory Notices
161
Legal
This section contains important license and legal information.
Patents
Licenses
Trademarks
Copyright
Limitation of Liability
Additional Information and Updates
Patents
This product may contain technology developed by or for Sierra Wireless Inc.
This product includes technology licensed from QUALCOMM® 3G.
This product is manufactured or sold by Sierra Wireless Inc. or its affiliates under one or more
patents licensed from InterDigital Group.
Licenses
A large amount of the source code to this product is available under licenses which are both
free and open source. Most is available under the GNU General Public License.
The remainder of the open source software which is not under the GPL is available under one of
a variety of more permissive licenses. Those that require reproduction of the license text in the
distribution are listed in the sections that follow (starting with iPerf License).
GNU General Public License
iPerf License
miniupnpd License
OpenSSL License
Original SSLeay License
PPPD License
PPPStats License
PPPDump License
Legal
162
SSH2 License
UUID License
Zlib License
GNU General Public License
Version 2, June 1991
Copyright (C) 1989, 1991 Free Software Foundation, Inc. 51 Franklin St, Fifth Floor, Boston, MA
02110-1301 USA
Everyone is permitted to copy and distribute verbatim copies of this license document, but
changing it is not allowed.
Preamble
The licenses for most software are designed to take away your freedom to share and change it.
By contrast, the GNU General Public License is intended to guarantee your freedom to share
and change free software--to make sure the software is free for all its users. This General Public
License applies to most of the Free Software Foundation's software and to any other program
whose authors commit to using it. (Some other Free Software Foundation software is covered
by the GNU Library General Public License instead.) You can apply it to your programs, too.
When we speak of free software, we are referring to freedom, not price. Our General Public
Licenses are designed to make sure that you have the freedom to distribute copies of free
software (and charge for this service if you wish), that you receive source code or can get it if
you want it, that you can change the software or use pieces of it in new free programs; and that
you know you can do these things.
To protect your rights, we need to make restrictions that forbid anyone to deny you these rights
or to ask you to surrender the rights. These restrictions translate to certain responsibilities for
you if you distribute copies of the software, or if you modify it.
For example, if you distribute copies of such a program, whether gratis or for a fee, you must
give the recipients all the rights that you have. You must make sure that they, too, receive or
can get the source code. And you must show them these terms so they know their rights.
We protect your rights with two steps: (1) copyright the software, and (2) offer you this license
which gives you legal permission to copy, distribute and/or modify the software.
Also, for each author’s protection and ours, we want to make certain that everyone understands
that there is no warranty for this free software. If the software is modified by someone else and
passed on, we want its recipients to know that what they have is not the original, so that any
problems introduced by others will not reflect on the original authors' reputations.
Finally, any free program is threatened constantly by software patents. We wish to avoid the
danger that redistributors of a free program will individually obtain patent licenses, in effect
Legal
163
making the program proprietary. To prevent this, we have made it clear that any patent must be
licensed for everyone's free use or not licensed at all.
The precise terms and conditions for copying, distribution and modification follow.
GNU GENERAL PUBLIC LICENSE
TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION
0. This License applies to any program or other work which contains a notice placed by the
copyright holder saying it may be distributed under the terms of this General Public License.
The “Program”, below, refers to any such program or work, and a “work based on the Program”
means either the Program or any derivative work under copyright law: that is to say, a work
containing the Program or a portion of it, either verbatim or with modifications and/or translated
into another language. (Hereinafter, translation is included without limitation in the term
“modification”.) Each licensee is addressed as “you”.
Activities other than copying, distribution and modification are not covered by this License; they
are outside its scope. The act of running the Program is not restricted, and the output from the
Program is covered only if its contents constitute a work based on the Program (independent of
having been made by running the Program). Whether that is true depends on what the Program
does.
1. You may copy and distribute verbatim copies of the Program’s source code as you receive it,
in any medium, provided that you conspicuously and appropriately publish on each copy an
appropriate copyright notice and disclaimer of warranty; keep intact all the notices that refer to
this License and to the absence of any warranty; and give any other recipients of the Program a
copy of this License along with the Program.
You may charge a fee for the physical act of transferring a copy, and you may at your option
offer warranty protection in exchange for a fee.
2. You may modify your copy or copies of the Program or any portion of it, thus forming a work
based on the Program, and copy and distribute such modifications or work under the terms of
Section 1 above, provided that you also meet all of these conditions: a) You must cause the
modified files to carry prominent notices stating that you changed the files and the date of any
change. b) You must cause any work that you distribute or publish, that in whole or in part
contains or is derived from the Program or any part thereof, to be licensed as a whole at no
charge to all third parties under the terms of this License. c) If the modified program normally
reads commands interactively when run, you must cause it, when started running for such
interactive use in the most ordinary way, to print or display an announcement including an
appropriate copyright notice and a notice that there is no warranty (or else, saying that you
provide a warranty) and that users may redistribute the program under these conditions, and
telling the user how to view a copy of this License. (Exception: if the Program itself is interactive
but does not normally print such an announcement, your work based on the Program is not
required to print an announcement.)
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These requirements apply to the modified work as a whole. If identifiable sections of that work
are not derived from the Program, and can be reasonably considered independent and separate
works in themselves, then this License, and its terms, do not apply to those sections when you
distribute them as separate works. But when you distribute the same sections as part of a whole
which is a work based on the Program, the distribution of the whole must be on the terms of this
License, whose permissions for other licensees extend to the entire whole, and thus to each
and every part regardless of who wrote it.
Thus, it is not the intent of this section to claim rights or contest your rights to work written
entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or
collective works based on the Program.
In addition, mere aggregation of another work not based on the Program with the Program (or
with a work based on the Program) on a volume of a storage or distribution medium does not
bring the other work under the scope of this License.
3. You may copy and distribute the Program (or a work based on it, under Section 2) in object
code or executable form under the terms of Sections 1 and 2 above provided that you also do
one of the following: a) Accompany it with the complete corresponding machine-readable
source code, which must be distributed under the terms of Sections 1 and 2 above on a medium
customarily used for software interchange; or, b) Accompany it with a written offer, valid for at
least three years, to give any third party, for a charge no more than your cost of physically
performing source distribution, a complete machine-readable copy of the corresponding source
code, to be distributed under the terms of Sections 1 and 2 above on a medium customarily
used for software interchange; or, c) Accompany it with the information you received as to the
offer to distribute corresponding source code. (This alternative is allowed only for
noncommercial distribution and only if you received the program in object code or executable
form with such an offer, in accord with Subsection b above.)
The source code for a work means the preferred form of the work for making modifications to it.
For an executable work, complete source code means all the source code for all modules it
contains, plus any associated interface definition files, plus the scripts used to control
compilation and installation of the executable. However, as a special exception, the source code
distributed need not include anything that is normally distributed (in either source or binary form)
with the major components (compiler, kernel, and so on) of the operating system on which the
executable runs, unless that component itself accompanies the executable.
If distribution of executable or object code is made by offering access to copy from a designated
place, then offering equivalent access to copy the source code from the same place counts as
distribution of the source code, even though third parties are not compelled to copy the source
along with the object code.
4. You may not copy, modify, sublicense, or distribute the Program except as expressly
provided under this License. Any attempt otherwise to copy, modify, sublicense or distribute the
Program is void, and will automatically terminate your rights under this License. However,
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parties who have received copies, or rights, from you under this License will not have their
licenses terminated so long as such parties remain in full compliance.
5. You are not required to accept this License, since you have not signed it. However, nothing
else grants you permission to modify or distribute the Program or its derivative works. These
actions are prohibited by law if you do not accept this License. Therefore, by modifying or
distributing the Program (or any work based on the Program), you indicate your acceptance of
this License to do so, and all its terms and conditions for copying, distributing or modifying the
Program or works based on it.
6. Each time you redistribute the Program (or any work based on the Program), the recipient
automatically receives a license from the original licensor to copy, distribute or modify the
Program subject to these terms and conditions. You may not impose any further restrictions on
the recipients' exercise of the rights granted herein. You are not responsible for enforcing
compliance by third parties to this License.
7. If, as a consequence of a court judgment or allegation of patent infringement or for any other
reason (not limited to patent issues), conditions are imposed on you (whether by court order,
agreement or otherwise) that contradict the conditions of this License, they do not excuse you
from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your
obligations under this License and any other pertinent obligations, then as a consequence you
may not distribute the Program at all. For example, if a patent license would not permit royaltyfree redistribution of the Program by all those who receive copies directly or indirectly through
you, then the only way you could satisfy both it and this License would be to refrain entirely from
distribution of the Program.
If any portion of this section is held invalid or unenforceable under any particular circumstance,
the balance of the section is intended to apply and the section as a whole is intended to apply in
other circumstances.
It is not the purpose of this section to induce you to infringe any patents or other property right
claims or to contest validity of any such claims; this section has the sole purpose of protecting
the integrity of the free software distribution system, which is implemented by public license
practices. Many people have made generous contributions to the wide range of software
distributed through that system in reliance on consistent application of that system; it is up to the
author/donor to decide if he or she is willing to distribute software through any other system and
a licensee cannot impose that choice.
This section is intended to make thoroughly clear what is believed to be a consequence of the
rest of this License.
8. If the distribution and/or use of the Program is restricted in certain countries either by patents
or by copyrighted interfaces, the original copyright holder who places the Program under this
License may add an explicit geographical distribution limitation excluding those countries, so
that distribution is permitted only in or among countries not thus excluded. In such case, this
License incorporates the limitation as if written in the body of this License.
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9. The Free Software Foundation may publish revised and/or new versions of the General
Public License from time to time. Such new versions will be similar in spirit to the present
version, but may differ in detail to address new problems or concerns.
Each version is given a distinguishing version number. If the Program specifies a version
number of this License which applies to it and “any later version”, you have the option of
following the terms and conditions either of that version or of any later version published by the
Free Software Foundation. If the Program does not specify a version number of this License,
you may choose any version ever published by the Free Software Foundation.
10. If you wish to incorporate parts of the Program into other free programs whose distribution
conditions are different, write to the author to ask for permission. For software which is
copyrighted by the Free Software Foundation, write to the Free Software Foundation; we
sometimes make exceptions for this. Our decision will be guided by the two goals of preserving
the free status of all derivatives of our free software and of promoting the sharing and reuse of
software generally.
NO WARRANTY
11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO
WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW.
EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR
OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS
WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF
ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
12. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING
WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR
REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR
DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM
(INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED
INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF
THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER
OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
END OF TERMS AND CONDITIONS
How to Apply These Terms to Your New Programs
If you develop a new program, and you want it to be of the greatest possible use to the public,
the best way to achieve this is to make it free software which everyone can redistribute and
change under these terms.
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To do so, attach the following notices to the program. It is safest to attach them to the start of
each source file to most effectively convey the exclusion of warranty; and each file should have
at least the "copyright" line and a pointer to where the full notice is found.

Copyright (C)  
This program is free software; you can redistribute it and/or modify it under the terms of the
GNU General Public License as published by the Free Software Foundation; either version 2 of
the License, or (at your option) any later version.
This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY;
without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR
PURPOSE. See the GNU General Public License for more details.
You should have received a copy of the GNU General Public License along with this program; if
not, write to the Free Software Foundation, Inc., 51 Franklin St, Fifth Floor, Boston, MA 021101301 USA
Also add information on how to contact you by electronic and paper mail.
If the program is interactive, make it output a short notice like this when it starts in an interactive
mode:
Gnomovision version 69, Copyright (C) year name of author
Gnomovision comes with ABSOLUTELY NO WARRANTY; for details type 'show w'.
This is free software, and you are welcome to redistribute it under certain conditions; type 'show
c' for details.
The hypothetical commands ‘show w’ and ‘show c’ should show the appropriate parts of the
General Public License. Of course, the commands you use may be called something other than
‘show w’ and ‘show c’; they could even be mouse-clicks or menu items--whatever suits your
program.
You should also get your employer (if you work as a programmer) or your school, if any, to sign
a "copyright disclaimer" for the program, if necessary. Here is a sample; alter the names:
Yoyodyne, Inc., hereby disclaims all copyright interest in the program ‘Gnomovision’ (which
makes passes at compilers) written by James Hacker.
, 1 April 1989
Ty Coon, President of Vice
This General Public License does not permit incorporating your program into proprietary
programs. If your program is a subroutine library, you may consider it more useful to permit
linking proprietary applications with the library. If this is what you want to do, use the GNU
Library General Public License instead of this License.
Legal
168
iPerf License
Copyright (c) 1999-2007, The Board of Trustees of the University of Illinois
All Rights Reserved.
Iperf performance test
Mark Gates
Ajay Tirumala
Jim Ferguson
Jon Dugan
Feng Qin
Kevin Gibbs
John Estabrook
National Laboratory for Applied Network Research
National Center for Supercomputing Applications
University of Illinois at Urbana-Champaign
http://www.ncsa.uiuc.edu
Permission is hereby granted, free of charge, to any person obtaining a copy of this software
(Iperf) and associated documentation files (the “Software”), to deal in the Software without
restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute,
sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is
furnished to do so, subject to the following conditions:
Redistributions of source code must retain the above copyright notice, this list of conditions and
the following disclaimers.
Redistributions in binary form must reproduce the above copyright notice, this list of conditions
and the following disclaimers in the documentation and/or other materials provided with the
distribution.
Neither the names of the University of Illinois, NCSA, nor the names of its contributors may be
used to endorse or promote products derived from this Software without specific prior written
permission. THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF
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MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE CONTIBUTORS OR COPYRIGHT HOLDERS BE LIABLE FOR
ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT,
TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE
SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
miniupnpd License
Copyright (c) 2006-2008, Thomas BERNARD
All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted
provided that the following conditions are met:
●
Redistributions of source code must retain the above copyright notice, this list of
conditions and the following disclaimer.
●
Redistributions in binary form must reproduce the above copyright notice, this list of
conditions and the following disclaimer in the documentation and/or other materials
provided with the distribution.
●
The name of the author may not be used to endorse or promote products derived from
this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS
“AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT
OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED
TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR
PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF
LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
OpenSSL License
Copyright (c) 1998-2007 The OpenSSL Project. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted
provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of
conditions and the following disclaimer.
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2. Redistributions in binary form must reproduce the above copyright notice, this list of
conditions and the following disclaimer in the documentation and/or other materials
provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the
following acknowledgment:
“This product includes software developed by the OpenSSL Project for use in the
OpenSSL Toolkit. (http://www.openssl.org/)”
4. The names “OpenSSL Toolkit” and “OpenSSL Project” must not be used to endorse or
promote products derived from this software without prior written permission. For written
permission, please contact openssl-core@openssl.org.
5. Products derived from this software may not be called “OpenSSL” nor may “OpenSSL”
appear in their names without prior written permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following acknowledgment:
“This product includes software developed by the OpenSSL Project for use in the
OpenSSL Toolkit (http://www.openssl.org/)”
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT “AS IS” AND ANY
EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS
CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL,
EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR
PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF
LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This
product includes software written by Tim Hudson (tjh@cryptsoft.com).
Original SSLeay License
Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
All rights reserved.
This package is an SSL implementation written by Eric Young (eay@cryptsoft.com).
The implementation was written so as to conform with Netscapes SSL.
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This library is free for commercial and non-commercial use as long as the following conditions
are adhered to. The following conditions apply to all code found in this distribution, be it the
RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with
this distribution is covered by the same copyright terms except that the holder is Tim Hudson
(tjh@cryptsoft.com).
Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be
removed. If this package is used in a product, Eric Young should be given attribution as the
author of the parts of the library used. This can be in the form of a textual message at program
startup or in documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without modification, are permitted
provided that the following conditions are met:
1. Redistributions of source code must retain the copyright notice, this list of conditions and
the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of
conditions and the following disclaimer in the documentation and/or other materials
provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the
following acknowledgement:
“This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com)”
The word ‘cryptographic’ can be left out if the routines from the library being used are not
cryptographic related :-).
4. If you include any Windows specific code (or a derivative thereof) from the apps
directory (application code) you must include an acknowledgement:
“This product includes software written by Tim Hudson (tjh@cryptsoft.com)”
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG “AS IS” AND ANY EXPRESS OR IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN
NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT,
INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES
(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR
SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,
STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN
ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGE.
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The licence and distribution terms for any publicly available version or derivative of this code
cannot be changed. I.e. this code cannot simply be copied and put under another distribution
licence [including the GNU Public Licence.]
PPPD License
Copyright (c) 1984-2000 Carnegie Mellon University. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted
provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of
conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of
conditions and the following disclaimer in the documentation and/or other materials
provided with the distribution.
3. The name “Carnegie Mellon University” must not be used to endorse or promote
products derived from this software without prior written permission. For permission or
any legal details, please contact
Office of Technology Transfer
Carnegie Mellon University
5000 Forbes Avenue
Pittsburgh, PA 15213-3890
(412) 268-4387, fax: (412) 268-7395
tech-transfer@andrew.cmu.edu
4. Redistributions of any form whatsoever must retain the following acknowledgment:
“This product includes software developed by Computing Services at Carnegie Mellon
University (http://www.cmu.edu/computing/).”
CARNEGIE MELLON UNIVERSITY DISCLAIMS ALL WARRANTIES WITH REGARD TO THIS
SOFTWARE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS, IN NO EVENT SHALL CARNEGIE MELLON UNIVERSITY BE LIABLE FOR ANY
SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER
RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF
CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN
CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
Copyright (c) 1999-2004 Paul Mackerras. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted
provided that the following conditions are met:
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173
1. Redistributions of source code must retain the above copyright notice, this list of
conditions and the following disclaimer.
2. The name(s) of the authors of this software must not be used to endorse or promote
products derived from this software without prior written permission.
3. Redistributions of any form whatsoever must retain the following acknowledgment:
“This product includes software developed by Paul Mackerras
”.
THE AUTHORS OF THIS SOFTWARE DISCLAIM ALL WARRANTIES WITH REGARD TO
THIS SOFTWARE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS, IN NO EVENT SHALL THE AUTHORS BE LIABLE FOR ANY SPECIAL, INDIRECT
OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM
LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT,
NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION
WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
PPPStats License
Copyright (c) 1989 Regents of the University of California.
All rights reserved.
Redistribution and use in source and binary forms are permitted provided that the above
copyright notice and this paragraph are duplicated in all such forms and that any
documentation, advertising materials, and other materials related to such distribution and use
acknowledge that the software was developed by the University of California, Berkeley. The
name of the University may not be used to endorse or promote products derived from this
software without specific prior written permission.
THIS SOFTWARE IS PROVIDED “AS IS” AND WITHOUT ANY EXPRESS OR IMPLIED
WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF
MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE.
PPPDump License
Copyright (c) 1999 Paul Mackerras. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted
provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of
conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of
conditions and the following disclaimer in the documentation and/or other materials
provided with the distribution.
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174
3. The name(s) of the authors of this software must not be used to endorse or promote
products derived from this software without prior written permission.
4. Redistributions of any form whatsoever must retain the following acknowledgment:
“This product includes software developed by Paul Mackerras
”.
THE AUTHORS OF THIS SOFTWARE DISCLAIM ALL WARRANTIES WITH REGARD TO
THIS SOFTWARE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS, IN NO EVENT SHALL THE AUTHORS BE LIABLE FOR ANY SPECIAL, INDIRECT
OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM
LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT,
NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION
WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
SSH2 License
Copyright (c) 2004-2007 Sara Golemon 
Copyright (C) 2006-2007 The Written Word, Inc.
All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted
provided that the following conditions are met:
Redistributions of source code must retain the above copyright notice, this list of conditions and
the following disclaimer.
Redistributions in binary form must reproduce the above copyright notice, this list of conditions
and the following disclaimer in the documentation and/or other materials provided with the
distribution.
Neither the name of the copyright holder nor the names of any other contributors may be used
to endorse or promote products derived from this software without specific prior written
permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS
“AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT
OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED
TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR
PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF
LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
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175
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
UUID License
Copyright (c) 2004-2008 Ralf S. Engelschall 
Copyright (c) 2004-2008 The OSSP Project 
This file is part of OSSP uuid, a library for the generation of UUIDs which can found at
http://www.ossp.org/pkg/lib/uuid/
Permission to use, copy, modify, and distribute this software for any purpose with or without fee
is hereby granted, provided that the above copyright notice and this permission notice appear in
all copies.
THIS SOFTWARE IS PROVIDED “AS IS” AND ANY EXPRESSED OR IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
IN NO EVENT SHALL THE AUTHORS AND COPYRIGHT HOLDERS AND THEIR
CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL,
EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR
PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF
LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Zlib License
Copyright (C) 1995-2010 Jean-loup Gailly and Mark Adler
This software is provided ‘as-is’, without any express or implied warranty. In no event will the
authors be held liable for any damages arising from the use of this software.
Permission is granted to anyone to use this software for any purpose, including commercial
applications, and to alter it and redistribute it freely, subject to the following restrictions:
1. The origin of this software must not be misrepresented; you must not claim that you
wrote the original software. If you use this software in a product, an acknowledgment in
the product documentation would be appreciated but is not required.
2. Altered source versions must be plainly marked as such, and must not be
misrepresented as being the original software.
3. This notice may not be removed or altered from any source distribution.
Jean-loup Gailly
Legal
176
Mark Adler
Trademarks
Sierra Wireless, the Sierra Wireless logo, TRU-Locate, and the red wave design are trademarks
of Sierra Wireless. AirCard is a registered trademark of Sierra Wireless.
Windows® is a registered trademark of Microsoft Corporation.
Mac and Mac OS are trademarks of Apple Inc., registered in the U.S. and other countries.
Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
Wi-Fi, WPA, and WPA2 are registered marks of the Wi-Fi Alliance.
QUALCOMM® is a registered trademark of QUALCOMM Incorporated.
Other trademarks are the property of the respective owners.
Copyright
©2012 Sierra Wireless. All rights reserved. No reproduction in whole or in part without prior
written approval.
Limitation of Liability
The information in this manual is subject to change without notice and does not represent a
commitment on the part of Sierra Wireless. SIERRA WIRELESS AND ITS AFFILIATES
SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT, INDIRECT, SPECIAL,
GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES
INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR REVENUE OR ANTICIPATED
PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA
WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS AFFILIATES HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE OR
FOR CLAIMS BY ANY THIRD PARTY.
Notwithstanding the foregoing, in no event shall Sierra Wireless and/or its affiliates aggregate
liability arising under or in connection with the Sierra Wireless product, regardless of the number
of events, occurrences, or claims giving rise to liability, be in excess of the price paid by the
purchaser for the Sierra Wireless product.
Additional Information and Updates
For up-to-date product descriptions, documentation, application notes, firmware upgrades,
troubleshooting tips, and press releases, visit sierrawireless.com.
Legal
177
Index
3G
3G panel of the WAN tab, 83
Activation failed, 146
Activation information, viewing, 120
Activation Wizard, 19
Cannot connect, 153
Configuration, resetting to default settings, 120, 121
Data transmission rates, 22
Firmware version, 64, 80
Improving network service, tips, 139
Lifetime data, 82
Mobile Broadband Information window, 50
Overview, 22
PRI version, 64, 80
PRL version, 64, 80, 84
PRL, update, 83
Profile, update, 83
Roaming Information window, 52
Service type, 84
Status, 49
3G Activation Failed, 146
3G Activation Required (alert), 60
3G Only (WAN Mode), 51, 82
3G panel of the WAN tab, 83
3G Preferred (WAN Mode), 51, 82
4G
4G panel of the WAN tab, 84
Base Station ID (BSID), 85
Cannot connect, 153
Configuration, resetting to default settings, 120, 121
Connection status, 85, 86
Data transmission rates, 22
Lifetime data, 82
Mobile Broadband Information window, 50
Network access provider (NAP-ID), 85
Network service provider (NSP-ID), 85
Overview, 22
Roaming support, 133
Status, 49
4G LTE
Index
178
4G LTE panel of the WAN tab, 86
Driver version, 62, 64, 80
Firmware version, 64, 80
MAC address, 64, 80
Service type, 86
4G LTE panel of the WAN tab, 86
4G Only (WAN Mode), 51, 82
4G panel of the WAN tab, 84
4G Preferred (WAN Mode), 51, 82
4G WiMAX
Firmware version, 64, 80
MAC address, 64, 80
Service type, 85
802.11 standards supported, 156
802.11b/g compatibility, 91
802.11b/g/n compatibility, 91
About panel of the Device tab, 79
About... LCD information screen, 31
AC charger with USB port, 24
AC powered (settings)
Battery Information and Settings window, 56, 70
Overview, 70
Wi-Fi > Network panel, 89
Access to the network, configuring, 116, 117
Account, setting up your device on, 12
Accuracy (GPS), 88, 126
Acquisition, time, method used for, 109
Activate now (button in alert window), 18
Activation complete! message, 60
Activation Date (3G), 120
Activation failed message, 60
Activation field, 63, 79
Activation information, viewing, 120
Activation Required (alert), 60
Activation Status, 120
Activation Wizard, 19
Activation, 3G
3G Activation Required alert, 18, 60
Activation Wizard, 19
Date of original activation, 120
Device Activation Required message, 147
Failed, 146
Active IP Addresses, 83
Active network, 49, 82
Index
179
Admin Login area of the home page, 42
Admin password. See Administrator password
Admin Setup button, 46
Administrator. See also Administrator password
Logging on as, 42
Administrator + Guest (microSD card access), 128
Administrator Only (microSD card access), 128
Administrator password
Changing, 70
Default value, 14
Forgotten; what do I do?, 134
Advanced Settings window, 46, 75
AES, 17, 114
Age Out Time, Wi-Fi, 90
Alert
3G Activation Required, 60
Alert window, 53
Audio, enabling and disabling, 73
Critical battery level alert, 74
Displaying, 59
GPS Privacy Agreement, 61
Low battery, 74
Software Update Available, 61
Sounds panel of the Device tab, 78
Alert When (low battery), 73, 74
Alert window, 53
Allow 3G international access, 52
Allow 3G roaming, 52
Allow all in list (giving computers access to the network), 116
Allowing computers access to the network, 116
Always (Disable Wi-Fi), 55, 89
Always on, and billing, 135
APN Settings window, 83
Apple Safari, 12
Application field (port forwarding), 100
Application notes, 177
Application updates, 65
ATM machines, searching for, 124
Auto (DNS Mode), 95, 99
Automatic (Accuracy) - GPS, 88, 126
Automatic (Performance Value) - GPS, 88, 126
Automatically checking for updates, 65
Automatically log in
Enabling, 71
Index
180
Viewing list of computers set to automatically log in, 71
Auto-reconnect to network, 51
Baby monitors, 138
Backlight (LCD on the device), adjusting, 72
Backup battery, message about, on Mac OS X, 38
Band (frequency band number for 4G LTE), 87
Banks, searching for, 124
Base Station ID (BSID), 85
Base station preamble ID, 85
Basic panel of the Device tab, 75
Basic panel of the Router tab, 93
Basic Rate, 91
Battery
Battery Information and Settings window, 55
Charging, 24
Charging paused, 134
Critical battery level alert, 74
Extending battery life, 137
Installing, 23
Long Range setting, 56, 69
Low battery (playing a sound), 74
Overview, 23
Proper use and disposal, 159
Short Range setting, 56, 69
Specifications, 155
Battery Information and Settings window, 55
Battery or USB powered (settings)
Battery Information and Settings window, 55, 69
Wi-Fi > Network panel, 89
Billing and "always on", 135
Billing cycle, data statistics, 57
Blacklist, 91, 116
Block (blocking a computer’s access to the Wi-Fi network of the device), 54
Block all in list (MAC Filter option), 116, 117
Box contents, 11
Brightness of LCD, 72
Broadcast the SSID (Wi-Fi network name), 89
Browser interface. See also Home page
Updates, 65
Browsers supported, 12
BSID (Base Station ID), 85
Buttons
On device (drawing), 10
Top of home page, 45
Index
181
Cannot check for updates, 154
Cannot connect through USB, 151
Cannot connect to the 3G/4G network, 153
Cannot connect to Wi-Fi, 147
Cannot display the home page, 152
Care of your device, 11
Carrier to Interference-plus-Noise Ratio (CINR), 50, 85
Center frequency, 85
Certificate information, 85
Channel, 84
Channel DL, 83
Channel List, 83
Channel plan, 4G WiMAX, 64, 80
Channel UL, 83
Channel, Wi-Fi, 119
Charging paused, 134
Charging the device, 24
Check for updates
Automatically, 65
Manually, 65
Check for updates now, 66
chrg paused (text on device LCD), 134
Chrome browser, 12
CINR (Carrier to Interference-plus-Noise Ratio), 50, 85
Clear Log (connection history), 108
Clear Log (system events), 109
Coffee shops, searching for, 124
Components of your device, 22
Configure APN link, 83
Connect Automatically, 51, 82
Connect button, 47
Connect to Internet
Alert, 78
Cannot connect, 153
Improving 3G network service, tips, 139
Launching a connection, 32
Playing a sound, 73
Sharing your connection, 33
Connect/Disconnect (logging), 108
Connected
How to tell you’re connected to 3G/4G, 132
Playing a sound when connected or disconnected, 58
Wi-Fi users information, 54
Connected computers, displaying a list of, 117
Index
182
Connecting the device to your computer
USB, 37
Wi-Fi, 132
Connecting to 3G/4G message, 146
Connection
Ending, 33
History log, 107
Improving 3G network service, tips, 139
Information, displaying, 56
Launching, 32
Lost (playing a sound), 73, 78
Settings, 51
Sharing, 33
Status, 3G, 49, 84
Status, 4G, 49
Status, 4G, 85
Status, 4G LTE, 86
Wi-Fi users information, 54
Connection Error message, 147
Connection errors, list of, 144
Connection history, 107
Connection Preferences, 51
Connection Status (3G), 84
Connection Status (4G), 85, 86
Connectors on device (drawing), 10
Contents, package, 11
Contextual help, 20
Continuous fix, 53, 87, 125
Copyright information, 177
Cordless phones, 138
Corporate network, accessing through VPN, 136
Could not connect to remote server, 152
Coverage Type (3G), 84
Coverage type(s) available, 49, 84
Critical battery level alert, 74
CTS/RTS handshaking, 90
Current location, viewing in a Web browser, 123
Current, electrical (specifications), 155
Currently connected computers, displaying a list of, 117
Dark LCD, 145
Data connection
Ending, 33
Launching, 32
Sharing, 33
Index
183
Data connection loss, unexpected
Log event, 108
Data Received, 57
Data Sent, 57
Data statistics for the current connection session, 56
Data transferred (current session), 56
Data transferred (lifetime)
3G, 63, 79, 82
4G, 82
4G LTE, 64, 80
4G WiMAX, 64, 80
Data transmission rates, 22
DDF ID, 64, 80
Default gateway, 57
Default settings
3G/4G configuration, resetting, 120, 121
Software, resetting, 104
Demilitarized zone. See DMZ
Denying computers access to your network, 117
Destination IP Address, 104
Device
Account, setting up on, 12
Components, 22
Drawing (connectors and buttons), 10
Information, viewing, 62, 79
Name (host name), 112
Setting up, 12
Turning off, 44
Device Activation Required message, 147
Device driver, installing
Mac, 38
Windows, 38
Device name (host name)
Changing, 118
Input rules, 118
Linking to SSID, 112
Device tab
About panel, 79
Basic panel, 75
Display panel, 76
Log panel, 80
microSD card panel, 77
Sounds panel, 78
DHCP
Index
184
Clients, maximum number of, 97
Description, 96
Enabling, 97
Lease time, 97
Start and end address, 97
Static IP Assignment List, 97
DHCP IP Address Range, 95, 97
DHCP Lease Time, 95
DHCP Server, 95
DHCP Static IP Assignment List, 97, 98
Disable when roaming, 51, 82
Disable Wi-Fi, 55, 89, 119
Disconnect button, 47
Display panel of the Device tab, 76
Displaying
Device information, 79
Location information, 123
Disposal of battery, 159
DMZ
Configuring, 103
DMZ panel of the Router tab, 103
Enabling, 103
DMZ panel of the Router tab, 103
DNS Mode, 95, 98
DNS of the WAN, 57
DNS Relay, 96
Dormant, 84
Download speeds, 22
Drawing of hardware, 10
DRC Cover, 84
DRC Value, 84
Driver version
4G LTE component, 62, 64, 80
Driver, installing
Mac, 38
TRU-Install (automatic driver installation), enabling or disabling, 38
Windows, 38
Drop specification, 157
Duration for full charge, 155
Duration, session, 57, 82
Dynamic Host Control Protocol. See DHCP
Dynamic packet filtering (AKA SPI), 94
Ec/Io, 50, 84
Electrical specifications, 155
Index
185
Electronic Serial Number (ESN)
Device > About window, 63, 79
Email server, accessing, 99
Enable GPS, 53, 87, 122
Enable SD Card, 127
Encryption protocols supported, 156
End field (port forwarding), 100
Enter standby mode (playing a sound), 59, 74, 78
Environmental specifications, 157
ESN (Electronic Serial Number)
Device > About window, 63, 79
Expanded Wi-Fi security options, 15
Export (router settings), 107
Exporting
Connection history, 108
Device settings, 107
System event log, 109
Failover Wait-time, 83
Failover, Primary WAN (log event), 108
FAQ (Frequently Asked Questions), 132
FAX, 156
FCC (regulatory) notices, 160
FCC ID, 160
Feedback button, 46
Firefox browser, 12
Firewall software, 152
Firmware version
3G component, 64, 80
4G LTE component, 64, 80
4G WiMAX component, 64, 80
Routing hardware, 63, 79
Wi-Fi, 63, 79
Firmware, upgrading from a file, 66
Fix rate, 88, 125
Fix, GPS
Fix rate, 88
Get fix now, 54, 87
GPS Fix Not Available, 154
Type of fix (GPS mode), 53, 87
Folder name, microSD card, 128
Forgot administrator password, 134
Forgot Wi-Fi password, 133
Forward Ports, 102
Fragmentation Threshold, 90
Index
186
Frequencies, transmit and receive, 155
Frequency of the 4G channel (Center Frequency), 85
Frequently Asked Questions (FAQ), 132
FTP server, accessing, 99
Full charge, time required, 155
Gaming, Internet, 99, 101
Gas stations, searching for, 124
Gateway, default, 57
General Public License, GNU, 162
Get fix now, 54, 87, 123
Get Started guide, 11
GNU General Public License, 162
Google Chrome, 12
Google Maps, 54, 88
GPS
Accuracy, 126
Enabling, 122
FAQ, 135
Fix rate, 125
GPS Fix Not Available, 154
GPS Information and Settings window, 53
GPS panel of the WAN tab, 87
Location information, displaying, 123
Location, current, viewing in a Web browser, 123
Mapping service, 54, 88, 125
Mode, 53, 87, 124
Not working or doesn’t seem to be available, 154
Performance, 126
Requirements, 122
Status icon, 53
Streaming data, 135
GPS Fix in Progress message, 124
GPS Fix Not Available, 154
GPS Information and Settings window, 53
GPS Mode, 87, 124
GPS panel of the WAN tab, 87
GPS Privacy Agreement (Alert), 61
Guest Password, Set (for microSD card access), 128
Guest Username, Set (for microSD card access), 128
Hardware (drawing), 10
Hazards, 158
Help button, 47
Help files, updates, 65
Help for Advanced Settings, 20
Index
187
Help, getting
FAQ (Frequently Asked Questions), 132
Online Help, 20
Tips, 137
Troubleshooting, 143
HEPE (Horizontal Estimated Position Error), 53
Hide GPS Data, 88
Home page
Buttons along the top, 45
Cannot display, 152
Description, 40
Displaying, 41
Icons and text, 47
Logging in, 42
Virtual device, 42
Horizontal Estimated Position Error (HEPE), 53
Host name
Changing, 118
Input rules, 118
Linking to SSID, 112
Hotels, searching for, 124
Humidity specification, 157
Icons
Home page, 47
LCD, 30
IMEI, 60
Import (router settings), 107
Important information booklet, 47
Important notice, 158
Importing device settings, 107
Improving 3G Network Service, 139
Improving signal strength, 138
Improving Wi-Fi Performance, 139
IMSI (International Mobile Station Identity), 84, 87
Information about your device, 62, 79
Information screens, LCD, 31
Installation requirements, 11
Installing the device, 12
International access, allow, 52
International Mobile Station Identity (IMSI), 84, 87
Internet Connected (playing a sound), 58, 73
Internet connection
Ending, 33
Launching, 32
Index
188
Playing a sound upon connection, 58
Playing a sound upon disconnection, 59
Sharing, 33
Internet Connection Information window, 56
Internet Disconnected (playing a sound), 59, 73
Internet Explorer, 12
Internet Explorer cannot display the webpage, 152
Internet gaming, 101
Internet telephony, 101
IOTA, 156
IP address
Active IP Addresses, 83
Assigning based on a MAC address, 98
DHCP Range, 95
DMZ computer, 104
Finding for a device, 142
Port forwarding, 100
Removing based on a MAC address, 98
Routing hardware, 95
WWAN, of the device, 57
ipconfig command, 142
ipconfig/all command, 141
iPerf License, 169
Knowledge base, 143
LAN panel of the Router tab, 94
Last checked, 76
Last Error Code, 87
Last user has left (playing a sound), 59, 74, 78
Launch Activation Wizard, 19
LBS (Location Based Services). See GPS
LCD
Brightness, 72
Icons on LCD, 30
Information screens, 31
Not lit, 145
Timeout, 72
Turning off automatically, 72
Turning on or off, 71
LCD Backlight, 72
Lease time, DHCP, 95, 97
LED (Power button on the device)
Enabling, 72
Interpreting, 27
Liability, limitation of, 177
Index
189
Licenses, 162
Lifetime data, 82
Limitation of liability, 177
Link SSID and Hostname, 89, 112
List of connected devices, 90, 116, 118
Location search, performing, 123
Location Services. See GPS, See GPS
Location, current, viewing in a Web browser, 123
Log
Connection history, 107
System events, 108
Log panel of the Device tab, 80
Logging in
Automatically, 70
Steps to log in, 42
Login address used for 4G service (Realm), 85
Login password
Changing, 70
Default value, 14
Forgotten; what do I do?, 134
Long Range (Wi-Fi)
AC powered, 56, 70
Battery or USB powered, 56, 89
Long Wi-Fi Range field, 89
Low Battery (playing a sound), 59, 73, 74
Low power mode (Standby Timer), 56
LTE
4G LTE panel of the WAN tab, 86
Driver version, 62, 64, 80
Firmware version, 64, 80
MAC address, 64, 80
LTE + WiMAX (WAN Mode), 51, 82
LTE Enabled, 82
LTE Only (WAN Mode), 51, 82
MAC (Media Access Control) filter, 91, 116
MAC address
4G LTE modem, 64, 80
4G WiMAX modem, 64, 80
Finding for a device, 141
IP address, assigning, based on MAC address, 98
IP address, removing, based on MAC address, 98
Wi-Fi users, 54
MAC Address field, 116
MAC Filter Mode, 91, 116
Index
190
MAC Filter panel of the Wi-Fi tab, 91
Mac operating system
Driver, installing, 38
Mac OS X
Message about UPS backup battery, 38
Maintenance of your device, 11
Manual (Accuracy) - GPS, 88, 126
Manual (DNS Mode), 96, 99
Manual (Performance Value) - GPS, 88, 126
Manual DNS Server fields, 96, 99
Manually checking for updates, 65
Manufacturer information, 63, 79
Map me button, 46, 123
Mapping service, 54, 88, 125
MapQuest, 54, 88
Max DHCP Clients, 95, 97
Max Number of Users field, 89
Max Wi-Fi users field, 55, 118
Maximum number of Wi-Fi users, 55, 89, 119
MDN (Mobile Directory Number), 63, 79, 84
Mechanical specifications, 157
MEID (Mobile Equipment Identifier)
Device > About window, 63, 80
LCD, displayed on, 31
Messages displayed on the device LCD, 146
Metric units, use for GPS, 54, 88, 125
microSD card
Accessing, 130
Enabling, 127
Inserting, 128
Location of slot, 10, 31
Maximum size supported, 31
microSD Card panel of the Device tab, 77
Overview, 31
Removing, 129
SD Card Information and Settings window, 58
Setting up access, 127
Shared folder name, 128
microSD Shared Folder Name, 128
Microwaves, 138
Mini Window, 43
miniupnpd License, 170
Mobile Broadband Information window, 50
Mobile Directory Number (MDN), 63, 79, 84
Index
191
Mobile Equipment Identifier (MEID)
Device > About window, 63, 80
LCD, displayed on, 31
Mobile Station ID (MSID), 84
Model information, 63, 79
Model Number, 63, 79
Mozilla Firefox, 12
MSID (Mobile Station ID), 84
MTU (Maximum Transmission Unit) size, 57
MTU field, 95
Mute switch, location, 28
NAI (Network Access Identifier), 84
NAP-ID (Network Access Provider ID), 85
Navigation button, 28
Network. See also 3G, 4G, and Wi-Fi
3G information, 83
3G, overview, 22
4G LTE information, 86
4G WiMAX information, 85
4G, overview, 22
Active network, 49, 82
Cannot connect, 153
Network operator, 82
Protocols supported, 156
Network Access Identifier (NAI), 84
Network access provider, 4G (NAP-ID), 85
Network access, configuring, 116
Network operator
3G, 120
4G (NSP-ID), 85
Carrier the device was activated for, 63, 79, 82
Network panel of the Wi-Fi tab, 88
Network service
3G, tips on improving service, 139
Network Time Protocol (NTP), 110
Network update available
Log event, 108
Network, corporate, accessing through VPN, 136
Never (Disable Wi-Fi), 55, 89
No filtering (MAC Filter option), 116
No service
Searching for Network message, 147
None (no Wi-Fi security), 113
Notice, important, 158
Index
192
Notices, regulatory, 160
NSP-ID (Network Service Provider ID), 85
NTP (Network Time Protocol), 110
Obtain an IP address automatically, 96
On AC Power (LCD brightness), 72
On Battery/USB Power (LCD brightness), 72
One-time fix, 53, 87, 125
Online games, 99, 101
Online Help
Contextual help, 20
Displaying, 20
Updates, getting, 65
Oops! This link appears to be broken, 152
OpenSSL License, 170
Opera browser, 12
Operator, network
3G, 120
4G (NSP-ID), 85
Carrier the device was activated for, 63, 79
Optimization (MTU field), 95
Original activation date, 120
Original SSLeay License, 171
OTAPA, 156
OTASP, 156
Outgoing data, monitor on specific port numbers, 101
Package contents, 11
Packet size, 90
Password reminder, Wi-Fi, 115
Password, administrator
Changing, 70
Default value, 14
Forgotten; what do I do?, 134
Password, Wi-Fi
Changing, 114
Forgotten; what do I do?, 133
Reminder, 115
Patents, 162
Pay-as-you-go, 121
Performance Value (GPS setting), 88, 126
Performance, Wi-Fi, tips on improving, 139
Phone number (MDN), 63, 79, 84
Place for your device, tips, 138
PLMN ID, 87
Plug and Play, Universal (UPnP), 94
Index
193
PN 1xRTT, 84
PN EVDO, 84
Port Forward panel of the Router tab, 99
Port forwarding
Description, 99
Disabling for an application, 100
Enabling, 100
Enabling for an application, 100
Port Trigger panel of the Router tab, 101
Port triggering
Description, 101
Enabling, 101
Ports, adding, 102
Ports, removing, 102
Power button (on the device)
Enabling, 72
Interpreting, 27
Location, 10
Pressing, results of, 27
Turning the device on or off, 26
Power Button LED field, 72
Power Off button (on home page), 44, 47
Power Save Mode, Wi-Fi, 90
Power settings
AC powered, 70
Battery powered, 69
Extending battery life, 137
USB powered, 69
Powering the device off, 27, 44
Powering the device on, 26
PPPD License, 173
PPPDump License, 174
PPPStats License, 174
Preamble ID of the base station, 85
PRI version
3G component, 64, 80
Routing hardware, 63, 79
Primary DNS of the WAN, 57
Primary WAN failover
log event, 108
Primary WAN switchback
log event, 108
Privacy Agreement, GPS (Alert), 61
Private network (WiMAX), scan for, 86
Index
194
PRL update
Checking if available, 83
PRL version, 3G modem
Device > About panel, 64, 80
WAN > 3G panel, 84
Problems. See Troubleshooting
Protocol field (port forwarding), 100
Protocol field (port triggering), 102
Protocols, network, supported, 156
QoS (Quality of Service), 90
Quality of Service (QoS), 90
Questions, frequently asked (FAQ), 132
Radio frequency (RF) specifications, 155
Realm, 85, 87
Receive frequencies, 155
Recharging the battery, 24
Reconditioned Status, 63, 79
Reference Signal Received Power (RSRP), 50, 86
Reference Signal Received Quality (RSRQ), 50, 86
Regulatory notices, 47, 160
Remember me (keeps you logged in as administrator), 71
Remember me client list, 71
Remember me computers, view list of, 70
Reminder, Wi-Fi password, 115
Remote Desktop, accessing, 99
Requirements
GPS, 122
Installation, 11
Reset button on device, 28
Reset Device to Factory Defaults button, 121
Reset Radios to Factory Defaults button, 121
Resetting (restarting) the device, 29
Resetting the 3G/4G configuration to default settings, 120, 121
Resetting the software to default settings, 104
Restarting the device, 29
Restaurants, searching for, 124
Restriction field, 104
RF (Radio Frequency) specifications, 155
RF Exposure notice, 160
Roaming
4G support, 133
Allow 3G roaming, 52
Disabling auto-reconnect to network, 51
International access, allow, 52
Index
195
Roaming Information window, 52
Status, 84
Roaming Information window, 52
Roaming status, 84
Router IP Address, 95
Router PRI Version, 63, 79
Router tab
Basic panel, 93
DMZ panel, 103
LAN panel, 94
Port Forward panel, 99
Port Trigger panel, 101
Routing hardware
Firmware version, 63, 79
IP address, 95
PRI version, 63, 79
Resetting to default settings, 104
Subnet mask, 95
Routing hardware settings reset
Performing, 104
Playing a sound, 59, 73
RSRP (Reference Signal Received Power), 50, 86
RSRQ (Reference Signal Received Quality), 50, 86
RSSI (signal strength)
3G, 84
4G, 85
Improving, 138
Insufficient signal strength, 145
Viewing, 49
RTS Threshold, 90
Rx (receive) frequencies, 155
Safari browser, 12
Safari can’t open the page, 152
Safety and hazards, 158
Scan for 4G button, 50
Scan for Private Network (WiMAX), 86
SD Card Information and Settings window, 58
SD-Card Slot field, 127
Search, location, 123
Searching for Network message, 147
Secondary DNS of the WAN, 57
Security
MAC filtering, 91
Network access, configuring, 116
Index
196
Protocols supported, 156
SPI (Stateful Packet Inspection), 94
Tips, 140
Wi-Fi, 113
Security panel of the Wi-Fi tab, 90
Server, accessing, 99
SPC (Service Programming Code), 121
service provider account, setting up your device on, 12
Service Type
3G, 84
4G (LTE), 86
4G WiMAX, 85
Serving Cell, 87
Session Duration, 57, 82
Session Total Data, 82
Set Guest Password (for microSD card access), 128
Set Guest Username (for microSD card access), 128
Set up my Sierra Wireless™ 4G LTE Tri-Fri Hotspot option, 14
Setting up the device, 12
Settings
Exporting, 107
Importing, 107
Setup panel of the WAN tab, 81
Shared folder name, microSD card, 128
Sharing your Internet connection, 33
Short Range (Wi-Fi)
AC powered, 56, 70
Battery or USB powered, 56
Short text messaging (SMS), 156
Short Wi-Fi Range, 89
Show GPS Data, 88
SID (System ID), 84
Sierra Wireless knowledge base, 143
Signal Quality window, 49
Signal strength
3G, 84
4G, 85
Improving, 138
Insufficient, 145
Viewing, 49
Size of device, 157
SMS, 156
Software
Resetting to default settings, 104
Index
197
Specifications, 156
Version information, 63, 79
Software update available
Alert displayed, 61
Log event, 108
Software Version field, 63, 79
Sounds
Enabling and disabling individually, 73
Enabling or disabling all (Mute switch), 28
Sounds panel of the Device tab, 78
Sounds window, 58
Source IP Address, 104
Specifications
Electrical, 155
Environmental, 157
Mechanical, 157
Radio frequency (RF), 155
Software, 156
Speeds, download, 22
SPI (Stateful Packet Inspection), 94
ssh support, 136
SSH2 License, 175
SSID (Wi-Fi network name)
Broadcast, 89
Changing, 112
Description, 112
Host Name, linking to, 113
SSID Broadcast, 89
SSLeay License, Original, 171
Standby current, 155
Standby mode
Description, 56
Playing a sound, 78
Settings, specifying, 56
Timer (how soon to go into standby mode), 56
Standby Timer, 56, 76
Start day of the billing cycle, changing, 57
Start field (port forwarding), 100
Starts on day (billing cycle), 57
Stateful Packet Inspection (SPI), 94
Static IP Assignment List, DHCP, 97
Storage guidelines, 11
Storage temperature, 157
Streaming GPS data, 135
Index
198
Subnet mask, 95
Support button, 46
Switchback Wait-time, 83
Switchback, Primary WAN (log event), 108
System alerts (playing a sound), 59, 73, 78
System events log, 108
System ID (SID), 84
System requirements, 11
TCP/IP settings, 96
telnet support, 136
Terminal sessions, 136
Tethered connection. See also USB
Disabling, 93
Making, 37
Tethered Networking, USB, disabling, 93
Text messaging (SMS), 156
The connection has timed out (message), 152
Time acquisition method, 109
Timeout
Connection timeout (cannot display the home page), 152
LCD, 72
Timestamp (GPS), 53
Tips, 137, 143
TKIP/AES, 16, 114
Total Bytes (3G), 63, 79
Total Bytes (4G LTE), 64, 80
Total Bytes (4G WiMAX), 64, 80
Total data
Lifetime of device, 63, 64, 79, 80
Session, 57, 82
Total Transferred (in current connection session), 57
Trademarks, 177
Transmission rates, 22
Transmit frequencies, 155
Transmitter power, 4G LTE, 87
Transmitter power, 4G WiMAX, 85
Trigger Ports field, 102
Troubleshooting
Cannot connect through USB, 151
Cannot connect to the 3G/4G network, 153
Cannot connect to Wi-Fi, 147
Cannot display the home page, 152
Charging paused, 134
Connection errors, list of, 144
Index
199
General tips, 143
TRU-Install, 38
TTY support, 156
Turn Off Backlight, 72
Turning the device off, 27, 44
Turning the device on, 26
TVs, 138
Tx (transmit) frequencies, 155
TX Power, 4G LTE, 87
TX Power, 4G WiMAX, 85
Universal Plug and Play (UPnP), 94
Update 3G PRL, 83
Update 3G profile, 83
Update Failed message, 147
Update Firmware From File field, 67
Updates
Automatically checking, 65
Cannot check for, 154
Firmware, upgrading from a file, 66
Manually checking, 65
Overview, 64
PRL, 83
Software Update Available (alert), 61
UPnP (Universal Plug and Play), 94
UPS backup battery, message about, on Mac OS X, 38
Usage guidelines for your device, 11
USB
Cannot connect, 151
Charging the device, 24
Connecting the device to your computer through USB, 37
Location of USB slot on the device, 10
Power settings, 55, 69, 89
Tethered Networking, disabling, 93
Wi-Fi, disabling when connected through USB, 55, 89, 119
USB Tethered Networking, 93
Use PBC method, 35
Use PIN method, 36
User ID, 3G network, 84
Username and Password Security (microSD card), 128
UUID License, 176
Verbose System Event Logging, 109
Vertical row of icons and text, 47
Video conferencing, 101
View privacy agreement (GPS), 53
Index
200
Virtual device, 42
Voice over Internet Protocol (VoIP), 101
VoIP (Voice over Internet Protocol), 101
VPN
Accessing, 136
Passthrough types supported, 157
Wait-time
Failover, 83
Switchback, 83
WAN Mode, 82
WAN MTU (Maximum Transmission Unit) size, 57
WAN tab
3G panel, 83
4G LTE panel, 86
4G panel, 84
GPS panel, 87
Setup panel, 81
Warning (EMI), 160
Warning (software settings reset), 104
Warranty, 47
Web browsers supported, 12
Web server, accessing, 99
Website
Sierra Wireless, 177
WEP, 16, 113
When connected to USB (disable Wi-Fi), 55, 89, 119
Whitelist, 91, 116
Wi-Fi
Alerts (user has joined, or left), 74, 78
Blocking a computer’s access, 54
Cannot connect, 147
Channel, 119
Configuring, overview, 111
Connected computers, displaying list of, 117
Connecting to, 132
Disabling when connected through USB, 55, 89, 119
Long range, 56, 69, 89
MAC address, 63, 79
MAC Filter panel of the Wi-Fi tab, 91
Maximum number of users, 55, 118
Network panel of the Wi-Fi tab, 88
Password, 114
Password Reminder, 115
Password, forgot, 133
Index
201
Performance, tips on improving, 139
Power Save Mode, 90
Security, 113
Security and encryption protocols supported, 156
Security panel of the Wi-Fi tab, 90
Short Range, 56, 70
Sounds when user joins or leaves, 59
SSID (Wi-Fi network name), 112
USB tethered mode, 119
Wi-Fi users information, 54
Wi-Fi Age Out Time, 90
Wi-Fi Channel, 90, 119
Wi-Fi Firmware Version, 63, 79
Wi-Fi MAC address, 63, 79
Wi-Fi Multimedia (WMM) support, 90
Wi-Fi Power Save Mode, 90
Wi-Fi Protected Setup (WPS)
Error messages, 148
FAQ, 136
Performing, 33
Wi-Fi Security Options window, 14, 15
Wi-Fi User Has Joined (playing a sound), 59, 74, 78
Wi-Fi User Has Left (playing a sound), 59, 74, 78
Wi-Fi Users window, 54
WiMAX
Firmware version, 64, 80
MAC address, 64, 80
WiMAX Only (WAN Mode), 51, 82
Windows driver, installing, 38
Windows XP, improving Wi-Fi performance, 139
Wireless speakers, 138
Wizard, Activation, 19
WMM (Wi-Fi Multimedia) support, 90
WMM Support field, 90
Work Mode, 82
WPA, 16, 114
WPA2, 17, 114
WPS (Wi-Fi Protected Setup)
Error messages, 148
FAQ, 136
Performing, 33
WPS button, 28
WPS Failed, 149
WPS Mismatch, 151
Index
202
WPS Multiple Sessions Error, 151
WPS Not Available. MAC Filter list empty, 150
WPS Not Available. Max connected devices, 150
WPS Not Available. SSID Broadcast disabled, 149
WPS Not Available. WEP or WPA security not allowed, 150
WPS Not Available. Wi-Fi currently disabled, 149
WPS Not Available. WPS feature not enabled, 149
WPS PIN Chksum Error, 151
WPS Setup window, 34, 35
WPS Timeout, 151
WWAN IP address of the device, 57
XP, Windows, improving Wi-Fi performance, 139
Your device is now restarting (window), 17
Zlib License, 176
Index
203

---

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