Sierra Wireless AC850 Multi-Mode & Multi-Band Wireless Network Card User Manual AC7xx Notebook Installation Guide

Sierra Wireless Inc. Multi-Mode & Multi-Band Wireless Network Card AC7xx Notebook Installation Guide

User Manual

2130623Rev 3.1AAirCard®800 Series Wireless Network CardsarInstallation Guide
PrefaceRev 3.1A Sep.05 1Limitation of LiabilityThe information in this manual is subject to change without notice and does not represent a commitment on the part of Sierra Wireless or its affiliates. SIERRA WIRELESS AND ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY. NOTWITHSTANDING THE FOREGOING, IN NO EVENT SHALL SIERRA WIRELESS AND/OR ITS AFFILIATES’ AGGREGATE LIABILITY ARISING UNDER OR IN CONNECTION WITH THE SIERRA WIRELESS PRODUCT, REGARDLESS OF THE NUMBER OF EVENTS, OCCURRENCES OR CLAIMS GIVING RISE TO LIABILITY, BE IN EXCESS OF THE PRICE PAID BY THE PURCHASER FOR THE SIERRA WIRELESS PRODUCT.Patents Portions of this product may be covered by some or all of the following US patents:5,515,013 5,629,960 5,682,602 5,845,216 5,847,5535,878,234 5,890,057 5,929,815 6,169,884 6,191,7416,199,168 6,339,405 6,359,591 6,400,336 6,643,5016,516,204 6,561,851 6,653,979 6,697,030 6,785,8306,845,249 6,847,830 6,876,697 6,879,585 D442,170D459,303and other patents pending.This product includestechnology licensed from:Licensed by QUALCOMM Incorporated under one or more of the following United States patents and/or their counterparts in other nations:4,901,307 5,056,109 5,101,501 5,109,390 5,228,0545,267,261 5,267,262 5,337,338 5,414,796 5,416,7975,490,165 5,504,773 5,506,865 5,511,073 5,535,2395,544,196 5,568,483 5,600,754 5,657,420 5,659,5695,710,784 5,778,338Manufactured or sold by Sierra Wireless or its licensees under one or more patents licensed from InterDigital Group.Copyright ©2005 Sierra Wireless. All rights reserved.
AirCard 800 Series Installation Guide22130623Trademarks AirCard® and Heart of the Wireless Machine® are registered trademarks of Sierra Wireless.Sierra Wireless, the Sierra Wireless logo, the red wave design, the red-tipped antenna, and Watcher are trademarks of Sierra Wireless.Other trademarks are the property of the respective owners.All product specifications are subject to change without notice.
Rev 3.1A Sep.05 3Table of ContentsIntroducing the AirCard 800 Series Wireless Network Cards . . .5AirCard 800 Series wireless network cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Supported operating systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5The AirCard as a network card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5HSDPA, UMTS, EDGE, and GPRS service support . . . . . . . . . . . . . . . . . . . 6Frequency band support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Your account and coverage area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7AirCard software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Before you can begin using the AirCard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8The SIM Card and Your Account . . . . . . . . . . . . . . . . . . . . . . . . . . . .9Inserting a SIM card into your AirCard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Removing a SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Attaching the antenna to your AirCard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Software and Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . .13System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Installation on Windows 98, 2000, Me, and XP . . . . . . . . . . . . . . . . . . . . . . . . . 13Setting Internet Explorer to use the AirCard. . . . . . . . . . . . . . . . . . . . . . . . . . . 15Configuring Your Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17Setting up a profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Care and Maintenance of Your Network Card . . . . . . . . . . . . . . . .21Stopping and ejecting the AirCard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
AirCard 800 Series Installation Guide42130623Watcher™ Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Launching Watcher. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23The Watcher window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Icons and indicators on the main Watcher window . . . . . . . . . . . . . . . . . . . . 24View options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Status icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Power Down and Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Frequency band and network selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Frequency band selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Network selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 29Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Sending GSM commands to the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Regulatory and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Important notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Safety and hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Important safety/compliance information for North American users. . . . . . 34Information pertaining to OEM customers . . . . . . . . . . . . . . . . . . . . . . . . . 35 EU regulatory conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Rev 3.1A Sep.05 51: Introducing the AirCard 800 Series Wireless Network Cards•AirCard 800 Series wireless network cards•Your account and coverage area•AirCard software•Before you can begin using the AirCard•Package contentsAirCard 800 Series wireless network cardsThe AirCard 800 Series 3G wireless network cards are acces-sories for your PC that allow you to connect to the Internet, send and receive e-mail, connect to a corporate network/VPN, or view streaming video, without the need of a network cable or phone line.Caution: Do not insert your AirCard into your PC Card slot before installing the software.The AirCard fits into the standard (Type II) PC Card slot available on most notebook PCs. Supported operating systemsThe AirCard wireless network cards work in:•Notebook PCs running Windows 98 SE, NT 4.0, 2000, Me, and XP. (See Chapter 3 for more details.)The AirCard as a network cardThe AirCard 800 Series network cards can be configured to provide the “always-on” data connection that an Ethernet card or other wired LAN card provides. That is, you can set options in Watcher™ (a program that comes with the AirCard) that will cause the AirCard to establish a network connection whenever you insert it, assuming GSM, GPRS, EDGE, UMTS, or HSDPA service is available. (See “HSDPA, UMTS, EDGE, and GPRS service support” on page 6.) Otherwise, you can configure Watcher to connect only when you select a button.The AirCard connection provides access to the Internet. Once the connection is established, you can open your browser and connect to any web site available on the Internet, or access other Internet services (such as e-mail).
AirCard 800 Series Installation Guide62130623HSDPA, UMTS, EDGE, and GPRS service supportGPRS, EDGE, UMTS, and HSDPA are add-on data services to GSM mobile phone networks. The maximum data speeds when connected on these services are:•GPRS (General Packet Radio Service)—56 kbps •EDGE (Enhanced Data GSM Environment)—216 kbps•UMTS (Universal Mobile Telecommunications System)—384 kbps•HSDPA (High Speed Download Packet Access)—up to 1.8 Mbps on the downlink (receive) with 500 to 800 kbps typicalGPRS and EDGE are 2G (second generation) data services. UMTS and HSDPA are 3G (third generation) data services.When establishing a connection, your AirCard uses the fastest available service. If, for example, you are using an AirCard in an area that has GPRS and EDGE service but not UMTS or HSDPA service, the AirCard connects using EDGE service. These data connections are Internet connections. Once the connection is established, you can connect to any web site accessible through the Internet or use Internet services (such as e-mail). Frequency band supportEvery GSM network operates on one of these radio frequency bands, in providing 2G (GPRS or EDGE) service:•850 MHz band—(also called the cellular band) used by some North American service providers•900 MHz band—used by some European service providers•1800 MHz band—used by some European and Asian service providers•1900 MHz band—(also called the PCS band) used by many North American service providersEvery network that offers 3G UMTS/HSDPA service does so on one of these bands:•WCDMA 850—used by North American service providers•WCDMA 1900—used by North American service providers•WCDMA 2100—used by European, Asian, and Australian service providers
Introducing the AirCard 800 Series Wireless Network CardsRev 3.1A Sep.05 7The AirCard 850 and AirCard 860 support all of the 2G bands. The AirCard 850 supports the WCDMA 2100 3G band (for use outside of North America). The AirCard 860 supports the WCDMA 850 and WCDMA 1900 bands (for North American use). Your account and coverage areaNote: If you purchased the AirCard from a GSM service provider, you may already have an account. Otherwise, your retailer should be able to provide you with the names of companies that provide this service.Companies that operate GSM networks and provide access to those networks are called service providers. You must have an account with a GSM service provider that offers HSDPA or UMTS service to use the AirCard’s 3G capability. (The AirCard is backward compatible to 2G service.)When you obtain your account, you are given a SIM card, also called a “smart card” or “smart chip”. (Depending on how you purchased your AirCard, you may already have an account, and your SIM card may have been included in your package.) The SIM card contains account information and must be inserted in the AirCard anytime you use it.Before you can use the AirCard, you must install the AirCard software and ensure that your AirCard is configured to use your account. Instructions on completing these steps are provided in the chapters that follow. Once installed and configured, you can connect to the Internet with the AirCard in any area in which you can obtain GPRS, EDGE, UMTS, or HSDPA service. Your ability to obtain service depends on these factors:Note: The fee for service is usually higher when you are “roaming” (connected to a network other than the one belonging to your service provider).•Proximity to a GSM network—You must be within the coverage area of a GSM network in order to use the AirCard. •Service provider—If you are within the coverage area of a network that is not operated by your own service provider, you can only obtain service if there is a roaming agreement between your service provider and the network operator.•Account provisions—Your account may restrict your usage to certain networks or limit the amount of time you can use the network.•Frequency band—You cannot connect to networks operating in bands not supported by your AirCard, regardless of roaming agreements or account provisions.Most service providers have coverage maps on their web sites.
AirCard 800 Series Installation Guide82130623AirCard softwareThe AirCard comes with this software (made by Sierra Wireless):•The Watcher program that you use to manage the AirCard and monitor your connections •The driver software that forms the interface between the network card and your Windows operating system•The Network Adapter Manager software that allows you to switch between the AirCard and other network cardsBefore you can begin using the AirCardBefore you can use the AirCard for the first time you must:1. Install the AirCard software: Watcher, the Network Adapter Manager, and the AirCard driver. 2. Attach the antenna, insert the SIM into the AirCard and insert the AirCard into your PC Card slot. (Do not insert the AirCard before installing the software.)3. Obtain a GSM account (if this wasn’t done when you purchased the AirCard).4. Configure the AirCard to use your account (unless it was pre-configured.)5. If your Internet browser is configured to use a dial-up modem, you may need to set it to use a network card.The next chapters guide you through this process.Package contentsYour AirCard package contains the following:•AirCard wireless network card•Antenna •Installation CD containing the AirCard software and this installation guide•Quick start guide
Rev 3.1A Sep.05 92: The SIM Card and Your Account•Inserting a SIM card into your AirCard•Removing a SIM card•Attaching the antenna to your AirCardYou require a GSM account and a SIM (Subscriber Identity Module) card to use the AirCard. The SIM card is a small chip (about the size of a postage stamp) that you insert into the AirCard. The SIM contains account information used by the network to validate your access. Note: Without a valid SIM card and a valid account, your AirCard will not work.Depending on how you purchased your AirCard, you may already have an account. In this case, the SIM should be included in your package. Otherwise, your retailer should direct you to a local company that provides GSM service.To activate an account, the service provider needs from you:•Billing information (such as a credit card number) used to collect payment for your network usage•Possibly the IMEI (International Mobile Equipment Identity)—a number that identifies your device (AirCard model) on the GSM network. This number is printed on the AirCard box and on the AirCard label.Note: Keep a written record, in a secure place, of the account information that your service provider gives you. Instructions on creating a profile are in the section “Configuring Your Account” on page 17.Your AirCard must be configured to use your account. If purchased from a service provider, your AirCard may have been pre-configured. Otherwise, you must set up a profile in Watcher. Instructions on setting up a profile are described in Chapter 4.If you change GSM service providers (such as if you move to a new city), you will need a new SIM card from your new service provider. You will also need to set up a new profile.Inserting a SIM card into your AirCardTo install your SIM card into the AirCard network card, follow these steps:1. If your SIM is attached to a card, detach it and remove any fragments of the card stuck to the SIM.2. Hold the AirCard network card with the label on top and the antenna closest to you.3. Locate the thin SIM card slot on the left side of the AirCard PC Card’s antenna end.
AirCard 800 Series Installation Guide10 21306234. Orient the SIM card, as shown in the diagram on the bottom side of the AirCard.Note: To prevent the SIM from becoming jammed in the AirCard slot, ensure the edge of the SIM is smooth before inserting it. Do not attach labels to your SIM as this may also cause it to become jammed.5. Insert the end of the SIM card into the slot, and gently push it until it is fully inserted.Figure 2-1: Inserting the SIM card Into the AirCard SIM card slotOnce the SIM card is properly inserted, it should not extend beyond the end of the card.Removing a SIM cardTo remove the SIM card, you will need a narrow object, such as a pen or a straightened paper clip, to push into the eject hole.1. Place the AirCard PC Card on a smooth, hard surface such as a tabletop.2. Position your pen or paper-clip above the eject hole, which is on the top surface of the AirCard housing, just to the right of the SIM card slot. (See Figure 2-2.)3. Press down gently (without excessive force) on the eject hole. The SIM card should pop out of its slot.
The SIM Card and Your AccountRev 3.1A Sep.05 11Figure 2-2: Ejecting the SIM card4. Gently pull the SIM card from the slot until it slides free.Attaching the antenna to your AirCardThe antenna attaches to the gold-plated connector on the end of the AirCard.Figure 2-3: Attaching the antenna to the AirCard
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Rev 3.1A Sep.05 133: Software and Driver Installation•System requirements•Installation on Windows 98, 2000, Me, and XP•Setting Internet Explorer to use the AirCardSystem requirementsThe AirCard wireless network card is supported on:•Windows 98 SE•Windows 2000 with Service Pack 4•Windows NT 4.0 with Service Pack 6a and Networking installed•Windows Me•Windows XP (Home and Professional versions) with Service Pack 1Note: The installation CD and this guide provide the software and instructions for installing on Windows 98 SE, 2000, Me, and XP. For Windows NT 4.0 software and instructions, see the Sierra Wireless web site, www.sierrawireless.com.To install the AirCard, you require these system resources:Installation on Windows 98, 2000, Me, and XPNote: Users of Windows 2000 must be logged in with adminis-trative privileges. Users of Windows XP may require admin-istrative privileges.Note: If you are running Windows 98 SE, Me, or 2000, Windows Installer Redistributable 2.0 must be installed. This is available on the Microsoft website, www.microsoft.com.Table 3-1: System resource requirementsCard slots 1 Type II PCMCIA (PC Card) slotDisk drive CD-ROMI/O resources 1 IRQ, 40 bytes I/O spaceMemory 32 MB
AirCard 800 Series Installation Guide14 2130623Note: You may require your Windows CD. Ensure you have the CD before proceeding.1. If the AirCard CD is not already in your CD-ROM drive, insert it. The CD should autostart and display a menu.·If the CD does not autostart, select Start > Run and enter d:\setup.exe where d is the drive letter of your CD-ROM drive.2. From the CD start-up menu, select your language, then notebook installation, and then notebook software installation to launch the installer.Note: The installer runs twice—once to install Watcher and once to install the Network Adapter Manager.3. Use the Next and Back buttons to navigate through the installer.4. If the SIM is not already inserted in your AirCard, insert it. (See page 9.) If the antenna is not yet attached, attach it. (See page 11.) With the label facing up, insert the AirCard into your PC Card slot.Note: Do not forcefully insert the AirCard. This may damage connector pins. If you have more than one PC Card slot, you may obtain better signal strength using the top slot.Figure 3-1: Inserting the AirCardWatcher should launch automatically when the AirCard is inserted. If your AirCard has not yet been configured to use your account, you are prompted to do so. See “Setting up a profile” on page 18.To close the CD start-up menu, click the exit option in the lower right corner of the window.
Software and Driver InstallationRev 3.1A Sep.05 15Setting Internet Explorer to use the AirCardIf you are using Internet Explorer as your browser, and it is set to connect to the Internet through a dial-up modem, you must set it to use a LAN (local area network) card.To set Internet Explorer version 5 or 6 to use a LAN, follow these steps:1. In Internet Explorer, select Tools > Internet Options.2. Click the Connections tab.3. Click Setup to run the Internet Connection Wizard.4. Select the option “I want to set up my Internet connection manually, or I want to connect through a local area network (LAN).” Click Next.5. Select “I connect through a local area network (LAN)”. Click Next.6. Ensure no check boxes are selected in the “Local area network Internet configuration” window and click Next.7. Select No when prompted to set up an Internet mail account and click Next.Click Finish to exit the wizard.
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Rev 3.1A Sep.05 174: Configuring Your Account•Setting up a profile Profiles contain account information used by the AirCard to establish connections. At least one profile must be set up on the AirCard before you can use it. The profile(s) may have been stored on the AirCard before you purchased it. Otherwise, your service provider should give you all the infor-mation you need to set up the profile(s) you require.Depending on your service provider, some or all of this infor-mation must be entered into your profile:•User Name •Password•APN (Access Point Name)•IP (Internet Protocol) Address (if the address is not automatically assigned by the network) •Use of IP header compression •DNS (Domain Name Server) address or addressesYour service provider may give you only one APN in which case you require only one profile. Some service providers assign separate APNs for separate purposes. For example, some service providers supply one APN to use for Internet browsing and a different APN to use with a VPN. In this case you must set up multiple profiles. The AirCard allows for up to twelve profiles.Most service providers have one or two standard profiles that all or most of their subscribers are expected to use. Most of these standard profiles have been pre-defined in Watcher, allowing you to select a standard profile, rather than creating it manually.One of your profiles must be set as the “default” profile. This is the one that is used if you select the Connect button without selecting a profile. The default profile is also used if you set the AirCard to autoconnect. If you are using the AirCard to access a network that requires you to provide a password each time you connect, you must set the connection mode for your profile to prompt for password (in which case you must connect manually).
AirCard 800 Series Installation Guide18 2130623Setting up a profileNote: You cannot set up a profile before installing the software. (See page 13.)To determine whether you have a profile:1. Insert the SIM into the AirCard if it is not already inserted. (See page 9.) 2. Insert the AirCard into the PC Card slot if it is not already inserted. (See page 14.) 3. If Watcher is not running, start Watcher, by selectingStart > Programs > Sierra Wireless > AirCard Watcher for GSM > AirCard Watcher or double-click the desktop shortcut.If Watcher detects that no profile has been set up, you are prompted, “Would you like to configure a profile now?” Select Yes.If this prompt does not appear, your AirCard may have been preconfigured. You can verify that you have a profile by selecting Tools > Connections to access the AirCard tab of the Connections window which lists all profiles.To create a profile:1. On the Connections window, select the Add button. 2. If you want to use a pre-defined profile, in the Profile Name field, select the profile from the drop-down list. Then skip to Step 5.3. Complete the fields in the AirCard Profile window by entering a Profile Name (any meaningful description of the profile, such as the name of your service provider) and User Name, Password, and/or APN, if applicable. 4. Select whether you want to make connections automati-cally or manually, or whether you are required to provide a password each time you make a connection: ·If you select Autoconnect, a connection is established automatically whenever you insert the AirCard. ·If you select Manual, you must select the Connect button on the main Watcher window to make a connection. ·If you select Prompt for Password, you must select Connect and enter a password to make a connection. Use this option if you have an external device that provides a time-scheduled secure password for your corporate network.5. If you want to set Watcher to launch your Internet browser, VPN, or any other program automatically, or if
Configuring Your AccountRev 3.1A Sep.05 19your service provider specified an IP address, DNS address(es), or Quality of Service (QoS) parameters, select the Advanced button to open the Advanced Profile window. Otherwise, click OK and skip to Step 12.6. On the Autolaunch tab, select which application, if any, you want Watcher to automatically launch when a connection is established with this profile:·None—Select this if you do not want any application to be autolaunched.·Browser—Select this if you want Watcher to autolaunch your Internet browser (such as Internet Explorer or Netscape Communicator) when a connection is estab-lished with this profile. In the URL field, specify the web site (such as http://www.sierrawireless.com) you want to view on connection.·Microsoft VPN (PPTP) Connection—Select this if you want Watcher to autolaunch a VPN connection that you have set up in Windows when a GPRS, EDGE, or UMTS connection is established with this profile. From the drop-down list, select the VPN connection. ·Application (VPN Client, etc...)—Select this if you want Watcher to autolaunch an installed VPN program, or any other program, when a GPRS, EDGE, or UMTS connection is established with this profile. In the field below, enter the path to the program, or use the Browse button to locate the program.7. If your service provider has given you an IP address, on the TCP/IP tab, select Use static IP address and enter the address in the field below. Otherwise select Use dynamic IP address. (This is the default because most networks use dynamic IP addressing.) Use the check boxes to enable data compression or IP header compression if supported by your service provider. Note: The Use IP header compression field should NOT be checked unless your service provider is using this compression. The AirCard cannot maintain a connection if this is enabled but not supported on the network. 8. If you have a DNS address or addresses, select the DNS tab and enter the address(es). (In most cases, it is not necessary to enter a DNS address.) 9. If your service provider specifies values for Quality of Service (QoS) parameters, enter those settings on the appropriate tabs (Minimum QoS and Requested QoS). (In most cases it is not necessary to adjust Quality of Service parameters and the tabs do not appear.) Do NOT change
AirCard 800 Series Installation Guide20 2130623any Quality of Service parameters unless advised to do so by your service provider. 10. Select OK to close the Advanced Profile window.11. Select OK to close the GPRS Profile window.12. If you have more than one profile, use the Default Profile radio button to select which is the default. (The “default” profile is the one used by the autoconnect feature and is used if you select Connect without selecting a profile.)
Rev 3.1A Sep.05 215: Care and Maintenance of Your Network Card•Stopping and ejecting the AirCard You can ensure reliable operation and long life of your AirCard by adhering to these guidelines in storage and use: •Do not apply adhesive labels to the AirCard or SIM. This may cause the AirCard or SIM to become jammed inside the slot, or prevent it from being inserted properly.•When not installed in your computer, store the AirCard and SIM in a safe place.Note: Do not insert the AirCard before installing the software. See “Software and Driver Instal-lation” on page 13.•Protect the card from liquids, dust, and excessive heat (see “Environmental specifications” on page 31 for details).•The AirCard should fit easily into your computer’s PC Card slot. Forcing the AirCard into the slot may damage the connector pins.•Optimal signal strength is usually obtained when the antenna is pointing straight up. The antenna should bend easily at the hinge. Do not forcefully bend the antenna. Figure 5-1: Proper positioning of the AirCard antennaWhen you insert the AirCard in a notebook PC, the following should happen:•The PC beeps (unless the effect is disabled).•The PC Card icon appears in the status area (usually located in the lower right corner of the screen) unless the feature is disabled. •The Network Adapter Manager icon for the AirCard also appears in the status area.•Watcher launches (unless the autolaunch option is disabled).Windows PC Card iconsMe/2000 XP98
AirCard 800 Series Installation Guide22 2130623Stopping and ejecting the AirCardTo remove the AirCard:1. Close Watcher if it is open.2. Click the PC Card icon in the status area to display the option to stop the card.3. Click “Stop Sierra Wireless AirCard 3G Adapter Parent” (Windows 98,2000, or Me) or “Safely remove Sierra Wireless AirCard 3G Adapter Parent” (Windows XP).4. If a dialog box appears notifying you that it is safe to remove the card, click OK.5. Push the PC Card eject button on your computer to eject the card.Figure 5-2: Ejecting the AirCard from its slot6. Grasp the AirCard and remove it from the slot.
Rev 3.1A Sep.05 236: Watcher™ Basics•Launching Watcher•The Watcher window•Icons and indicators on the main Watcher window•View options•Status icons•Power Down and Up•Frequency band and network selectionWatcher is the program you use to manage and monitor your AirCard connections. Watcher allows you to:•Create an account profile. (This is explained under “The SIM Card and Your Account” on page 9.)•Determine signal strength, roaming status, GPRS/EDGE/UMTS/HSDPA availability, and other network connection parameters•Monitor the status of the AirCard and GSM service•Initiate data connections•Enable or disable SIM security that prevents others from using your SIM card if it is lost or stolen•Set options related to notifications and the Watcher windowNote: It takes up to 20 seconds for Watcher to become fully functional after launch. If you set your account profile to autoconnect (see page 18), you do not need to run Watcher when you use the AirCard, but Watcher does provide useful status information.Launching WatcherOn notebook PCs, unless the feature has been disabled, Watcher launches automatically anytime you insert the AirCard. You can also launch Watcher by:•Double clicking the desktop shortcut, or•Selecting Start > Programs > Sierra Wireless > AirCard 800 Series > Watcher for AirCard 800 SeriesDepending on how your profile is configured, your browser, VPN, or other program may launch automatically anytime you launch Watcher. See page 19.
AirCard 800 Series Installation Guide24 2130623The Watcher windowNote: To get help in Watcher, select Help > Help Topics. You can also display help by pressing <F1> in most windows.Figure 6-1: The Watcher window.Icons and indicators on the main Watcher windowThese icons are used on the main Watcher window:Table 6-1: Icons and indicators in WatcherIcon MeaningDevice status. If an AirCard icon with an “X” is displayed, Watcher is unable to detect the AirCard. The ToolTip that displays when you position the mouse pointer over this indicator says, “Device not available”. This usually indicates that the AirCard is not fully inserted into the PC Card slot.If an AirCard icon with a “?” is displayed, Watcher has detected the AirCard but is unable to communicate with it. The ToolTip that displays when you position the mouse pointer over this indicator says, “Device not responding”. You may be able to resolve this problem by restarting Watcher, by stopping, ejecting, and reinserting the AirCard, or by restarting your PC.Indicator areaProfile drop-down listRoamingGPRS/EDGE/UMTS/CompactCloseMinimizeviewSignal strengthHSDPA coveraage
Watcher™ BasicsRev 3.1A Sep.05 25Depending on your AirCard configuration, you may have two signal strength indicators. If you have two, the indicator on the right shows the WiFi signal strength (the hotspot with the strongest signal).Signal strength and service status. The number of bars beside the antenna increases as signal strength increases, to a maximum of five bars. The ToolTip that displays when you position the mouse pointer over this indicator, shows the numeric value of the RSSI (Received Signal Strength Indication in dBm).Blank bars in the signal strength indicator mean that you are outside of the coverage area or have insufficient signal strength to maintain a GSM data connection.A red thermometer icon indicates overheating. In the unlikely event that this occurs, the AirCard suspends data transmission until the temperature drops, then normal operation is resumed. (This usually takes no more than 10 seconds.)A red flashing antenna icon indicates an antenna problem. If this occurs, try reorienting the antenna and ensure that there is nothing on or near the antenna that could be blocking the signal.Depending on your AirCard configuration, you may not have this indicator.Coverage. The icon shows the best service available where the:•gprs icon—indicates that GPRS is the fastest service available•edge icon—indicates that EDGE is the fastest service available•3G—indicates that UMTS is the fastest service available•HS—indicates that HSDPA is the fastest service available.When only the letters are displayed, you are within coverage but have not yet acquired the service.When the indicator has an outline, you have acquired service and are able to establish a connection.When the indicator is filled, you have a connection on the service.Table 6-1: Icons and indicators in WatcherIcon Meaning
AirCard 800 Series Installation Guide26 2130623View optionsOn notebook PCs, you have these options concerning the Watcher window:•You can enable/disable always on top from the View menu. When enabled, the Watcher window always appears in front of other application windows.•You can switch between the full Watcher window and the compact window from the View menu or by using the Compact View button:•You can use the Minimize button to close the Watcher window but leave the program running. Depending on your AirCard configuration, you may not have this indicatorRoaming. When displayed, you are connected to a network other than your local service provider's. There may be a surcharge for roaming service. New SMS message. Select the icon to open the SMS Express window and read your messages. When your SIM becomes full, this icon flashes and turns red.Data transmission. When this indicator is on and neither circle is shaded, you have a connection but no data transmission is occurring.A shaded top circle indicates that data is being sent and a shaded bottom circle that data is being received.These statistics are displayed during GPRS/EDGE/UMTS/HSDPA connections only; no statistics are displayed for dial-up connections.Table 6-1: Icons and indicators in WatcherIcon Meaning Compact ViewMinimize Close
Watcher™ BasicsRev 3.1A Sep.05 27 Status iconsThese icons appear in the system tray (usually in the lower right corner of your screen). Power Down and UpThe power down/power up option allows you to conserve your battery by powering the AirCard down when you are not using it.To power down the AirCard:1. Select Tools > Power DownWhen powered down, the menu option switches to Power Up and the message, “Device powered down” is displayed on the Watcher window.You cannot maintain a connection when the AirCard is powered down.Frequency band and network selectionWatcher has two options that affect your ability to obtain GPRS, EDGE, UMTS, or HSDPA service in any given area. You can select:•The frequency band you want to use•The network you want to use, if you are within the coverage area of more than one networkTable 6-2: Status iconsIcon MeaningYou have a GPRS, EDGE, UMTS, or HSDPA connection. You do not have a GPRS, EDGE, UMTS, or HSDPA connection. You have one or more unread SMS messages.
AirCard 800 Series Installation Guide28 2130623Frequency band selectionEvery GSM network operates on one set of frequency bands. (See “Frequency band selection” on page 28.) The AirCard is designed to change frequency bands automatically as required to obtain network service. You can also change frequency bands manually from the Network tab of the Options window (Tools > Options > Network).Note: Unless your service provider specifies otherwise, it is recom-mended that you use the Auto setting.Network selectionDepending on your location, you may be within the coverage area of several networks. Your ability to obtain service on each network is dependent on your account. Your options for network selection are:•Automatic—The AirCard automatically selects a network based on your account and network availability.•Manual—The AirCard scans the area and displays a list of detected GSM networks. You can then choose from a list of available networks.If you select a network on which you cannot obtain service, the message, “Failed to register with network” appears. You should then choose a different network.This option is set on the Network tab of the Options window (Tools > Options > Network).
Rev 3.1A Sep.05 297: Technical Specifications•LED operation•Radio frequency and electrical specifications•Environmental specifications•Sending GSM commands to the networkThis chapter describes the operation of the LED and provides technical data for the AirCard 800 Series wireless network card.LED operationThe AirCard has a single LED (Light Emitting Diode) located on the antenna end of the card beneath the SIM slot. The color (red, green or amber) and state (off, on solid, or blinking) of the LED indicate the connection status as follows:Radio frequency and electrical specificationsTable 7-1: LED operationLED state How to interpretSolid amberaa. The LED is red/green. The amber color occurs when both red and green are lit.The AirCard is powering up, or a firmware download is in progress.Blinking amber The AirCard is scanning for service.Blinking green The AirCard is in service and registered on the network.Blinking red There is a hardware problem.Off The AirCard is powered down.Table 7-2: Radio frequency & electrical specificationsCompliance GSM Release 99
AirCard 800 Series Installation Guide30 2130623Multi-slot class Class 10Transmit PCS:1850 to 1910 MHzDCS1800:1710 to 1785 MHzEGSM900:880 to 915 MHzGSM850824 to 849 MHzWCDMA2100 (AirCard 850 only)1920 to 1980 MHzWCDMA850 (AirCard 860 only)824 to 849 MHzWCDMA1900 (AirCard 860 only)1850 to 1910 MHzReceive PCS:1930 to 1990 MHzDDCS1800:1805 to 1880 MHzEGSM900:925 to 960 MHzGSM850:869 to 894 MHzWCDMA2100 (AirCard 850 only)2110 to 2170 MHzWCDMA850 (AirCard 860 only)869 to 894 MHzWCDMA1900 (AirCard 860 only)1930 to 1990 MHzChannel spacing 200 kHz (GSM)5 MHz (WCDMA)Channel raster 200 kHzFrequency stability 0.1 ppmTable 7-2: Radio frequency & electrical specifications
Technical SpecificationsRev 3.1A Sep.05 31Environmental specificationsSending GSM commands to the networkGSM commands are used to:•Access network services•Display network and device parameters•Provide account status information (for example, indicate whether a subscribed service is available to you)If your service provider asks you to enter a specific command:1. Using your keyboard or the keypad on the VOICE tab in the main Watcher window, type the command.If the command was valid and accepted by the network, the results are displayed in the Watcher window. Other-wise, the message “Invalid GSM Command” is displayed. For example, enter *#06#. This command displays the IMEI1.You can send GSM commands even when a data transfer is in progress.Table 7-3: Environmental specificationsOperating temperature -20 to +65 °C (ambient, outside PCMCIA enclosure)Storage temperature -30 to +85 °C Humidity 95%, non-condensingVibration 15 g peak 10 to 2000 Hz (non-operating)1. IMEI—International Mobile Equipment Identity—a number that uniquely identifies your device (AirCard wireless network card) on the GSM network
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Rev 3.1A Sep.05 338: Regulatory and Safety Information•Important notice•Important safety/compliance information for North American users•EU regulatory conformityImportant noticeBecause of the nature of wireless communications, trans-mission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the Sierra Wireless network card are used in a normal manner with a well-constructed network, the Sierra Wireless network card should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party, including but not limited to personal injury, death, or loss of property. Sierra Wireless and its affiliates accept no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the Sierra Wireless network card, or for failure of the Sierra Wireless network card to transmit or receive such data.Safety and hazardsDo not operate your AirCard wireless network card:•In areas where blasting is in progress•Where explosive atmospheres may be present including refuelling points, fuel depots, and chemical plants•Near medical equipment•Near life support equipment, or any equipment which may be susceptible to any form of radio interference. In such areas, the AirCard MUST BE POWERED OFF. Otherwise, the AirCard can transmit signals that could interfere with this equipment.In an aircraft, the AirCard MUST BE POWERED OFF. Otherwise, the AirCard can transmit signals that could interfere with various onboard systems and may be dangerous to the operation of the aircraft or disrupt the cellular network. Use of a cellular phone in an aircraft is illegal in some jurisdi-
AirCard 800 Series Installation Guide34 2130623cations. Failure to observe this instruction may lead to suspension or denial of cellular telephone services to the offender, or legal action or both.Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open. The AirCard may be used normally at this time.Important safety/compliance information for North American usersCAUTION: Unauthorized modifications or changes not expressly approved by Sierra Wireless, Inc. could void compliance with regulatory rules, and thereby your authority to use this equipment.The design of the AirCard 850/860 complies with U.S. Federal Communications Commission (FCC) and Industry Canada (IC) guidelines respecting safety levels of radio frequency (RF) exposure for portable devices, which in turn are consistent with the following safety standards previously set by Canadian, U.S. and international standards bodies:• ANSI / IEEE C95.1-1999, IEEE Standard for Safety Levels with Respect to Human Exposure to Radio Frequency Electro-magnetic Fields, 3kHz to 300 GHz•National Council on Radiation Protection and Measure-ments (NCRP) Report 86, -1986, Biological Effects and Exposure Criteria for Radio Frequency Electromagnetic Fields•Health Canada, Safety Code 6, 1999, Limits of Human Exposure to Radio frequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz•International Commission on Non-Ionising Radiation Protection (ICNIRP) 1998, Guidelines for limiting exposure to time-varying electric, magnetic, and electromagnetic fields (up to 300 GHz)CAUTION: The AirCard 850/860 has been tested for compliance with FCC / IC RF exposure limits in the laptop computer(s) configurations with side PCMCIA slot and can be used in laptop computers with substantially similar physical dimensions, construction, and electrical and RF character-istics. Always place the antenna in the upright position (oriented vertically) when using the AirCard in a notebook computer. Note: If this PC Card is intended for use in any
Regulatory and Safety InformationRev 3.1A Sep.05 35other portable device, you are responsible for separate approval to satisfy the SAR requirements of Part 2.1093 of FCC rules.This device complies with Part 15 of the FCC Rules. Operation is subject to the condition that this device does not cause harmful interference.Where appropriate, the use of the equipment is subject to the following conditions:WARNING (EMI) – United States FCC Information – This equipment has been tested and found to comply with the limits pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in an appropriate installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communication. However, there is no guarantee that interference will not occur in a particular installation.If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •Reorient or relocate the receiving antenna•Increase the separation between the equipment and receiver•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected•Consult the dealer or an experienced radio/TV technician for helpIf you have purchased this product under a United States Government contract, it shall be subject to restrictions as set forth in subparagraph (c)(1)(ii) of Defense Federal Acquisitions Regulations (DFARs) Section 252.227-7013 for Department of Defense contracts, and as set forth in Federal Acquisitions Regulations (FARs) Section 52.227-19 for civilian agency contracts or any successor regulations. If further government regulations apply, it is your responsibility to ensure compliance with such regulations.Information pertaining to OEM customersThe AirCard 850/860 wireless network card has been granted modular approval for mobile applications. Integrators may use the AirCard 850/860 card in their final products without
AirCard 800 Series Installation Guide36 2130623additional FCC / IC certification if they meet the following conditions. Otherwise, additional FCC / IC approvals must be obtained.1. At least 20 cm separation distance between the antenna and the user’s body must be maintained at all times.2. To comply with FCC / IC regulations limiting both maximum RF output power and human exposure to RF radiation, the maximum antenna gain must not exceed 8 dBi in the Cellular band and 4 dBi in the PCS band.3. The AirCard 850/860 card and its antenna must not be colocated with any other transmitter or antenna within a host device.4. A label must be affixed to the outside of the end product into which the AirCard 850/860 is incorporated, with a statement similar to the following:For an end product with an embedded AirCard 850:This device contains TX FCC ID: N7NAC850.This equipment contains equipment certified under IC: 2417C-AC850. For an end product with an embedded AirCard 860This device contains TX FCC ID: N7NAC860.This equipment contains equipment certified under IC: 2417C-AC860.5. A user manual with the end product must clearly indicate the operating requirements and conditions that must be observed to ensure compliance with current FCC / IC RF exposure guidelines.The end product with an embedded AirCard 850/860 card must pass the unintentional emission testing and properly authorized per FCC Part 15 requirements.Note: If this PC Card is intended for use in a portable device, you are responsible for separate approval to satisfy the SAR requirements of FCC Part 2.1093 and IC RSS-102. EU regulatory conformitySierra Wireless hereby declares that the AirCard 850 is in conformity to all the essential requirements of Directive 1999/5/EC.:
Regulatory and Safety InformationRev 3.1A Sep.05 37The Declaration of Conformity made under Directive 1999/5/EC is available for viewing at the following location in the EU community:Sierra Wireless (UK), LimitedLakeside House1 Furzeground Way, Stockley Park EastUxbridge, MiddlesexUB11 1BDEngland
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Rev 3.1A Sep.05 39IndexNumerics1800 MHz band 61900 MHz band 6850 MHz band 6900 MHz band 6Aaccount 7always-on data connection 5antenna 14attaching 11antenna icon 25APN 17autoconnect 18autolaunchbrowser on connection 19VPN on connection 19Bbrowser, launch automatically on connection 19Ccare and maintenance 21circles on main window 26class, multi-slot 30compact view 26connect automatically 18copyright information 1coverage 25EDGE 25GPRS 25HSDPA 25UMTS 25coverage area 7Ddata transmission indicator 26device not available 24device not responding 24DNS 17driver 8EEDGE connectionstatus 25EDGE indicator 25ejecting a SIM card 10ejecting the card 22electrical specifications 29envelope icon 26environmental specifications 31Ffrequenciesreceive 30transmit 30frequency bands 6selection 27GGPRS connectionstatus 25GPRS indicator 25GSM commands, sending to the network 31GSM networks supported 6HHSDPA connectionstatus 25HSDPA indicator 25humidity 31II/O space (input/output space) 13icondata transmission 26If 23IMEI 9indicatordata transmission 26device status 24EDGE coverage 25GPRS coverage 25HSDPA coverage 25roaming 26signal strength 25SMS message 26UMTS coverage 25inserting a SIM card 9inserting the cardWindows 98, 2000, Me 14installation 13–14Internet Explorer
AirCard 800 Series Installation Guide40 2130623setting to use the card 15IP address 17IRQ (interrupt request) 13Llaunchbrowser automatically on connection 19VPN automatically on connection 19Launching 23LED operation 29liability, limitation of 1Mmaintenance 21memory required 13multi-slot class 30Nnetwork 7send GSM commands to 31networks supported 5notebook PCinserting the card 14installing the software 13–??removing the card 22system requirements 13Oonline helpHandheld PCs 24notebook PCs 24operating systems supported 5Ppassword 17prompt for 18PC Card slots required 13PCS frequency band 6platforms supported 5Power 27power optionspower up/down 27profiles 17–20default 17prompt for password 18Qquad-band 6quality of service parameters 19Rradio frequency specifications 29receive frequencies 30removing a SIM card 10removing the card 22RF specifications 29roaming 7roaming indicator 26RSSI 25SserviceEDGE 25GPRS 25HSDPA 25UMTS 25signal strength indicator 25SIM cardinserting 9removing 10SMS messagesindicator 26software installationnotebook PCsWindows 98, 2000, Me 13–??Windows XP 13–??specifications 29–31electrical 29environmental 31radio frequency 29statusdata transmission 26device 24EDGE connection 25EDGE service 25GPRS connection 25GPRS service 25HSDPA connection 25HSDPA service 25roaming 26signal strength 25SMS messages 26UMTS connection 25UMTS service 25storagetemperature 31when not using card 21system requirementsnotebook PCs 13Ttechnical specifications 29–31temperature 31The 24thermometer icon 25
IndexRev 3.1A Sep.05 41time-scheduled password 18trademarks 2transmit frequencies 30triangle icon 26tri-band 6UUMTS connectionstatus 25UMTS indicator 25user name 17Vvibration 31VPN, launch on connection 19WWindowsoperating systems supported 5Windows 2000as a supported operating systemservice pack 13inserting the card 14installation 13–??Windows 98as a supported operating system 13inserting the card 14installation 13–??Windows Meas a supported operating system 13inserting the card 14installation 13–??Windows NTas a supported operating system 13Windows XPas a supported operating system 13installation 13–??wireless networks supported 5
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