Sierra Wireless MC8781U 850/900/1800/1900/2100 MHz USB Modem User Manual AirCard 800 Series Installation Guide v1 2 2

Sierra Wireless Inc. 850/900/1800/1900/2100 MHz USB Modem AirCard 800 Series Installation Guide v1 2 2

Contents

User Manual

Includes:·875U·880U·881U2130784Rev 1.2.2AirCard®800 Series Wireless USB ModemInstallation Guide
PrefaceRev 1.2.2 Jun.07 3Important Notice Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the Sierra Wireless modem are used in a normal manner with a well-constructed network, the Sierra Wireless modem should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party, including but not limited to personal injury, death, or loss of property. Sierra Wireless accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the Sierra Wireless modem, or for failure of the Sierra Wireless modem to transmit or receive such data.Safety and Hazards Do not operate the Sierra Wireless modem in areas where blasting is in progress, where explosive atmospheres may be present, near medical equipment, near life support equipment, or any equipment which may be susceptible to any form of radio interference. In such areas, the Sierra Wireless modem MUST BE POWERED OFF. The Sierra Wireless modem can transmit signals that could interfere with this equipment.Do not operate the Sierra Wireless modem in any aircraft, whether the aircraft is on the ground or in flight. In aircraft, the Sierra Wireless modem MUST BE POWERED OFF. When operating, the Sierra Wireless modem can transmit signals that could interfere with various onboard systems.Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open. Sierra Wireless modems may be used at this time.The driver or operator of any vehicle should not operate the Sierra Wireless modem while in control of a vehicle. Doing so will detract from the driver or operator's control and operation of that vehicle. In some states and provinces, operating such communications devices while in control of a vehicle is an offence.Limitation of LiabilityThe information in this manual is subject to change without notice and does not represent a commitment on the part of Sierra Wireless. SIERRA WIRELESS AND ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR
AirCard 800 Series USB Modem Installation Guide42130784REVENUE OR ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.Notwithstanding the foregoing, in no event shall Sierra Wireless and/or its affiliates aggregate liability arising under or in connection with the Sierra Wireless product, regardless of the number of events, occurrences, or claims giving rise to liability, be in excess of the price paid by the purchaser for the Sierra Wireless product.Patents Portions of this product may be covered by some or all of the following US patents:5,515,013 5,629,960 5,845,216 5,847,553 5,878,2345,890,057 5,929,815 6,169,884 6,191,741 6,199,1686,339,405 6,359,591 6,400,336 6,516,204 6,561,8516,643,501 6,653,979 6,697,030 6,785,830 6,845,2496,847,830 6,876,697 6,879,585 6,886,049 6,968,1716,985,757 7,023,878 7,053,843 7,106,569 7,145,2677,200,512 D442,170 D459,303and other patents pending.This product includes technology licensed from:Licensed by QUALCOMM Incorporated under one or more of the following United States patents and/or their counterparts in other nations:4,901,307 5,056,109 5,101,501 5,109,390 5,228,0545,267,261 5,267,262 5,337,338 5,414,796 5,416,7975,490,165 5,504,773 5,506,865 5,511,073 5,535,2395,544,196 5,568,483 5,600,754 5,657,420 5,659,5695,710,784 5,778,338Manufactured or sold by Sierra Wireless or its licensees under one or more patents licensed from InterDigital Group.Copyright ©2007 Sierra Wireless. All rights reserved.Trademarks AirCard® and “Heart of the Wireless Machine®” are registered trademarks of Sierra Wireless. Watcher® is a trademark of Sierra Wireless, registered in the European Community.Sierra Wireless, the Sierra Wireless logo, the red wave design, and the red-tipped antenna are trademarks of Sierra Wireless.Windows® is a registered trademark of Microsoft Corporation.QUALCOMM® 3G
PrefaceRev 1.2.2 Jun.07 5QUALCOMM® is a registered trademark of QUALCOMM Incorporated. Used under license.Other trademarks are the property of the respective owners.Contact InformationConsult our website for up-to-date product descriptions, documentation, application notes, firmware upgrades, trouble-shooting tips, and press releases:www.sierrawireless.comSales Desk: Phone: 1-604-232-1488Hours: 8:00 AM to 5:00 PM Pacific TimeE-mail: sales@sierrawireless.comPost: Sierra Wireless13811 Wireless WayRichmond, BCCanada V6V 3A4Fax: 1-604-231-1109Web: www.sierrawireless.com
AirCard 800 Series USB Modem Installation Guide62130784
Rev 1.2.2 Jun.07 7Table of ContentsWelcome to the AirCard 800 Series wireless USB modem . . . . . . . . . . . . . . . .9AirCard 800 Series wireless USB modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Supported operating systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9The AirCard USB modem as a network card . . . . . . . . . . . . . . . . . . . . . . . . 9GPRS, EDGE, UMTS, and HSDPA service support . . . . . . . . . . . . . . . . . 10Frequency band support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Your account and coverage area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11AirCard USB modem software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12The SIM card and your account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Install the AirCard USB modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Insert the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Insert the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Install Watcher software and the AirCard USB modem . . . . . . . . . . . . . . 17Set Internet Explorer to use the AirCard USB modem . . . . . . . . . . . . . . . 20Remove the AirCard USB modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Remove the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Configure your account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23Set up a profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Watcher basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27Launch Watcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27The Watcher window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
AirCard 800 Series USB Modem Installation Guide82130784Icons and indicators on the main Watcher window . . . . . . . . . . . . . . . . . . . . 29View options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Status icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Turn the radio on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Frequency band and network selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Frequency band selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Network selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Care and maintenance of your USB modem . . . . . . . . . . . . . . . . . . . . . . . . . . .33Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Technical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 36Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Regulatory and safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37Important notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Safety and hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Important safety / compliance information for North American users. . . . . 38EU regulatory conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Rev 1.2.2 Jun.07 911: Welcome to the AirCard 800 Series wireless USB modem•AirCard 800 Series wireless USB modem•Your account and coverage area•AirCard USB modem software•Package contentsAirCard 800 Series wireless USB modemThe AirCard 800 Series 3G wireless USB modem enables you to connect to the Internet, send and receive e-mail, connect to a corporate network / VPN, or view streaming video, without the need of a network cable or phone line.Caution: Do not insert your AirCard USB modem into the USB slot before installing the software.The AirCard USB modem fits into the USB slot on your notebook or desktop PC.Supported operating systemsThe AirCard USBmodem works in notebook or desktop PCs running Windows® Vista™, XP, or 2000 or Mac OS® X.The AirCard USB modem as a network cardThe AirCard USB modem can be configured to provide the “always-on” data connection that an Ethernet card or other wired LAN card provides. That is, you can set options in Watcher® (a program that comes with the AirCard USB modem) that cause the AirCard USB modem to establish a network connection whenever you insert it, assuming GSM, GPRS, EDGE, UMTS, or HSDPA service is available. (See “GPRS, EDGE, UMTS, and HSDPA service support” on page 10.) Otherwise, you can configure Watcher to connect only when you click the Connect button.The AirCard USB modem connection provides access to the Internet. Once the connection is established, you can open your browser and connect to any web site available on the Internet, or access other Internet services (such as e-mail).
AirCard 800 Series USB Modem Installation Guide10 2130784GPRS, EDGE, UMTS, and HSDPA service supportGPRS, EDGE, UMTS, and HSDPA are add-on data services to GSM mobile phone networks. The maximum theoretical data speeds when connected on these services are:•GPRS (General Packet Radio Service)—56 kbps (kilobits per second)•EDGE (Enhanced Data GSM Environment)—236 kbps•UMTS (Universal Mobile Telecommunications System)—384 kbps•HSDPA (High Speed Download Packet Access)—up to 3.6 Mbps (Megabits per second)GPRS and EDGE are 2G (second generation) data services. UMTS and HSDPA are 3G (third generation) data services.When establishing a connection, your AirCard USB modem uses the fastest available service. If, for example, you are using an AirCard USB modem in an area that has GPRS and EDGE service but not UMTS or HSDPA service, the AirCard USB modem connects using EDGE service. Once the connection is established, you have access to all Internet services.Frequency band supportEvery GSM network operates on one of these radio frequency bands when providing 2G (GPRS or EDGE) service:•850 MHz band—(also called the cellular band) used by some North American service providers•900 MHz band—used by some European service providers•1800 MHz band—used by some European and Asian service providers•1900 MHz band—(also called the PCS band) used by many North American service providersEvery network that offers 3G UMTS/HSDPA service does so on one of these bands:•WCDMA 850—used by North American service providers•WCDMA 1900—used by North American service providers•WCDMA 2100—used by European, Asian, and Australian service providers
Welcome to the AirCard 800 Series wireless USB modemRev 1.2.2 Jun.07 11The AirCard USB modem supports quad-band 850 / 900 / 1800 / 1900 MHz GSM / GPRS /EDGE, and tri-band 850 / 1900 / 2100 MHz WCDMA / HSDPA frequency bands.Your account and coverage areaNote: If you purchased the AirCard USB modem from a GSM service provider, you may already have an account. Otherwise, your retailer should be able to provide you with the names of companies that provide this service.Companies that operate GSM networks and provide access to those networks are called service providers. You must have an account with a GSM service provider that offers HSDPA or UMTS service to use the AirCard USB modem’s 3G capability. (The AirCard USB modem is backward compatible to 2G service.)When you obtain your account, you are given a SIM card, also called a “smart card” or “smart chip”. (Depending on how you purchased your AirCard USB modem, you may already have an account, and your SIM card may have been included in your package.) The SIM card contains account information and must be inserted in the AirCard USB modem anytime you use it.Before you can use the AirCard USB modem, you must install the AirCard USB modem software and ensure that your AirCard USB modem is configured to use your account. Instructions on completing these steps are provided in the chapters that follow. Once installed and configured, you can connect to the Internet with the AirCard USB modem in any area in which you can obtain GPRS, EDGE, UMTS, or HSDPA service. Your ability to obtain service depends on these factors:Note: The fee for service is usually higher when you are “roaming” (connected to a network other than the one belonging to your service provider).•Proximity to a GSM network—You must be within the coverage area of a GSM network in order to use the AirCard USB modem. •Service provider—If you are within the coverage area of a network that is not operated by your own service provider, you can obtain service only if there is a roaming agreement between your service provider and the network operator.•Account provisions—Your account may restrict your usage to certain networks or limit the amount of time you can use the network.•Frequency band—You cannot connect to networks operating in bands not supported by your AirCard USB modem, regardless of roaming agreements or account provisions.
AirCard 800 Series USB Modem Installation Guide12 2130784Most service providers have coverage maps on their web sites.AirCard USB modem softwareThe AirCard USB modem comes with the following software (made by Sierra Wireless):•The Watcher program for Windows that you use to manage the AirCard USB modem and monitor your connections .•The driver software that forms the interface between the network card and your Windows operating system.Package contentsYour AirCard USB modem package contains the following:•AirCard USB modem•Rechargeable battery•Docking cradle with attached cable (inclusion dependent on service provider)•Installation CD containing the AirCard USB modem software for Windows and this installation guide•Quick Start Guide
Rev 1.2.2 Jun.07 1322: The SIM card and your accountYou require a GSM account and a SIM (Subscriber Identity Module) card to use the AirCard USB modem. The SIM card is a small chip (about the size of a postage stamp) that you insert into the AirCard USB modem. The SIM contains account infor-mation used by the network to validate your access.Note: Without a valid SIM card and a valid account, your AirCard USB modem will not work.Depending on how you purchased your AirCard USB modem, you may already have an account. In this case, the SIM should be included in your package. Otherwise, your retailer should direct you to a local company that provides GSM service.To activate an account, the service provider needs from you:•Billing information (such as a credit card number) used to collect payment for your network usage•Possibly the IMEI (International Mobile Equipment Identity), depending on your service provider. This number, printed on the AirCard USB modem box and on the AirCard USB modem label, identifies your device (AirCard USB modem model) on the GSM network.Note: Keep a written record, in a secure place, of the account information that your service provider gives you. Instructions on creating a profile are in the section “Configure your account” on page 23.Your AirCard USB modem must be configured to use your account. If purchased from a service provider, your AirCard USB modem may have been pre-configured. Otherwise, you must set up a profile in Watcher. Instructions on setting up a profile are described in Chapter 4 on page 23.If you change GSM service providers (such as if you move to a new city), you will need a new SIM card from your new service provider. You will also need to set up a new profile.For information on installing the SIM card, see “Insert the SIM card” on page 16.For information on removing the SIM card, see “Remove the SIM card” on page 21.
AirCard 800 Series USB Modem Installation Guide14 2130784
Rev 1.2.2 Jun.07 1533: Installation•Before you begin• Install the AirCard USB modem•Remove the AirCard USB modem•Remove the SIM cardThis chapter guides you through the steps necessary to install the AirCard USB modem on a notebook or desktop computer.Note: Do not insert the AirCard USB modem into your USB slot before installing the software.Before you begin1. Obtain a GSM account (if this wasn’t done when you purchased the AirCard USB modem).2. Ensure that your PC meets the system and hardware requirements described below. System requirementsThe AirCard modem is supported on:•Windows Vista•Windows XP (Home and Professional versions)•Windows 2000•Mac OS X 10.4 or newerTo install the AirCard USB modem, you require these system resources:Table 3-1: System resource requirementsUSB slot 1 USB slotDisk drive CD-ROM (for installation only)I/O resources 1 IRQ, 40 bytes I/O spaceMemory 32 MB
AirCard 800 Series USB Modem Installation Guide16 2130784Install the AirCard USB modemThe main steps are:1. Insert the battery into the modem.2. Insert the SIM card.3. Install the Watcher software.4. When instructed to do so, insert the AirCard USB modem into the USB slot.5. Configure the AirCard USB modem to use your account (unless it was pre-configured).6. If your Internet browser is configured to use a dial-up modem, you may need to set the browser to use a network card.Insert the batteryCaution: A risk of explosive exists if the battery is replaced by an incorrect type. Dispose of batteries according to the instructions on the battery.To insert the battery into the AirCard USB modem:1. Slide the front panel off the AirCard USB modem.2. Hold the battery so that the side with two white arrows faces up and the gold contact points on the end of the battery line up with the gold contact points on the modem. Insert the battery into the AirCard USB modem.3. If you also need to install a SIM card, proceed to the next section, “Insert the SIM card”. Otherwise, slide the front panel onto the AirCard USB modem, and push it gently until the panel clicks in place.For additional battery information, see page 33.Insert the SIM cardTo install your SIM card into the AirCard USB modem:Note: To prevent the SIM from becoming jammed in the AirCard USB modem slot, ensure the edge of the SIM is smooth before inserting it. Do not attach labels to your SIM as this may also cause it to become jammed.1. If your SIM card is attached to a larger card, detach the SIM card and remove any fragments stuck to it.2. If you haven’t already done so, slide the front panel off the AirCard USB modem.3. Slide the SIM card slot cover to the OPEN position and lift the cover.
InstallationRev 1.2.2 Jun.07 174. Insert the SIM card, with the gold contact points facing down.5. Close the SIM card cover and slide it into the LOCK position.6. Slide the front panel onto the AirCard USB modem, and push it gently until the panel clicks in place.Install Watcher software and the AirCard USB modemNote: Users of Windows 2000 must be logged in with adminis-trative privileges. Users of Windows XP may require admin-istrative privileges.Note: If you are running Mac OS X, please refer to the Quick Start Guide for Watcher Lite in the Support section of www.sierrawireless.com. The following applies only for Windows users.Note: If you are running Windows 2000, Windows Installer Redistrib-utable 2.0 must be installed. This is available on the Microsoft web site, www.microsoft.com.Note: You may require your Windows CD. Ensure you have the CD before proceeding.1. Insert the Installation CD into your CD-ROM drive. The CD should autostart and display a menu.If the CD does not autostart, select Start > Run and enter d:\setup.exe where d is the drive letter of your CD-ROM drive.2. From the CD start-up menu, select your language, then notebook installation, and then the link under notebook software installation to launch the installer.3. Use the Next and Back buttons to navigate through the installer.4. If the battery and the SIM card are not already inserted in your AirCard USB modem, insert them. (“Insert the battery”and “Insert the SIM card” on page 16.) 5. When prompted to do so, insert the AirCard USB modem into the USB slot:
AirCard 800 Series USB Modem Installation Guide18 2130784a. Slide the lever on the back of the modem, in the direction indicated by the triangle, to release the modem's USB connector. Figure 3-1: USB connectorb. Adjust the USB connector to the desired angle. The USB connector is adjustable to a 90, 135 or 160 degree angle.Figure 3-2: USB connector adjustmentsc. Gently insert the modem into the USB slot. (Alterna-tively, you can attach the docking cradle to your computer’s USB slot, and insert the AirCard USB modem into the docking cradle.)Note: Do not forcefully insert the AirCard USB modem. This may damage connector pins. If you have more than one USB slot, you may obtain better signal strength using the top slot.Figure 3-3: Correct way to insert the AirCard USB modem
InstallationRev 1.2.2 Jun.07 19Note: If your computer’s USB slot is vertical, use the docking cradle. Do not insert the AirCard USB modem into a USB hub or a USB slot on a keyboard.
AirCard 800 Series USB Modem Installation Guide20 2130784Warning: Do not insert the AirCard USB modem as shown in the following illustrations.Figure 3-4: Wrong way to insert the USB modemNote: A red PWR LED indicates that the battery is not fully charged. The battery begins charging when you insert the AirCard USB modem into the USB slot. You can continue to use the modem while the battery is charging. If the PWR LED is red, it is best to leave the modem in the USB slot until the battery is fully charged and the LED turns green. (This should take about an hour.)Set Internet Explorer to use the AirCard USB modemIf you are using Internet Explorer as your browser, and it is set to connect to the Internet through a dial-up modem, you must set it to use a LAN (local area network) card.To set Internet Explorer version 5 or 6 to use a LAN, follow these steps:1. In Internet Explorer, select Tools > Internet Options.2. Click the Connections tab.3. Click Setup to run the Internet Connection wizard.4. Follow the steps in the Wizard.Remove the AirCard USB modem To remove the AirCard USB modem: 1. Close Watcher if it is open.
InstallationRev 1.2.2 Jun.07 212. Gently remove the modem by gripping both sides and pulling it straight out.Remove the SIM cardTo remove the SIM card:1. Slide the front panel off the AirCard USB modem.2. Slide the SIM card slot cover to the OPEN position and lift the cover.3. Remove the SIM card.4. Close the SIM card cover and slide it into the LOCK position.5. Slide the front panel onto the AirCard USB modem, and push it gently until the panel clicks in place.
AirCard 800 Series USB Modem Installation Guide22 2130784
Rev 1.2.2 Jun.07 2344: Configure your account•Set up a profile Profiles contain account information used by the AirCard USB modem to establish connections. At least one profile must be set up on the AirCard USB modem before you can use it. The profile(s) may have been stored on the AirCard USB modem before you purchased it. Otherwise, your service provider should give you all the information you need to set up the profile(s) you require.Depending on your service provider, some or all of this infor-mation must be entered into your profile:•User Name •Password•APN (Access Point Name)•IP (Internet Protocol) Address (if the address is not automatically assigned by the network) •Use of IP header compression •DNS (Domain Name Server) address or addressesYour service provider may give you only one APN, in which case you require only one profile. Some service providers assign separate APNs for separate purposes. For example, some service providers supply one APN to use for Internet browsing and a different APN to use with a VPN. In this case you must set up multiple profiles. The AirCard USB modem allows for up to sixteen profiles.Most service providers have one or two standard profiles that all or most of their subscribers are expected to use. Most of these standard profiles have been pre-defined in Watcher, allowing you to select a standard profile, rather than creating it manually.One of your profiles must be set as the “default” profile. This is the one that is used if you select the Connect button without selecting a profile. The default profile is also used if you set the AirCard USB modem to autoconnect when Watcher launches , but only if the connection type for the default profile has been set to autoconnect. If you are using the AirCard USB modem to access a network that requires you to provide a password each time you connect, you must set the connection mode for your profile to prompt for password (in which case you must connect manually).
AirCard 800 Series USB Modem Installation Guide24 2130784Set up a profileTo determine whether you have a profile:1. Insert the SIM into the AirCard USB modem if it is not already inserted. (See “Insert the SIM card” on page 16.) 2. Insert the AirCard USB modem into the USB slot.3. If Watcher is not running, start Watcher by selectingStart > Programs > Sierra Wireless >3G Watcher > 3G Watcheror double-clicking the desktop shortcut .If Watcher detects that no profile has been set up, you are prompted, “Would you like to configure a profile now?” Select Yes.If this prompt does not appear, your AirCard USB modem may have been preconfigured. You can verify that you have a profile by selecting Tools > Connections to access the Profiles tab of the Connections window, which lists all profiles.To create a profile:1. On the Connections window, Click the add button and click WWAN profile. 2. If you want to use a pre-defined profile, in the Profile Name field, select the profile from the drop-down list. Then skip to Step 5.3. Complete the fields in the Profile window by entering a Profile Name (any meaningful description of the profile, such as the name of your service provider) and User Name, Password, and/or APN, if applicable. 4. Select whether you want to make connections automati-cally or manually, or whether you are required to provide a password each time you make a connection: ·If you select Autoconnect for the default profile, a connection is established automatically whenever you insert the AirCard USB modem. ·If you select Manual, you must select the Connect button on the main Watcher window to make a connection. ·If you select Prompt for Password, you must select Connect and enter a password to make a connection. Use this option if you have an external device that provides a time-scheduled secure password for your corporate network.5. If you want to set Watcher to launch your Internet browser, VPN, or any other program automatically, or if your service provider specified an IP address or DNS
Configure your accountRev 1.2.2 Jun.07 25address(es), select the Advanced folder. Otherwise, click OK and skip to Step 10.6. Select the Launch after connecting field, and from the drop-down list, select which application, if any, you want Watcher to automatically launch when a connection is established with this profile:·None—No application is autolaunched.·Browser—Watcher autolaunches your default Internet browser. ·MS VPN—Watcher autolaunches a Virtual Private Network (VPN) connection. ·Application—Watcher autolaunches an installed VPN program, or any other program. 7. Complete the appropriate field, depending on the option you chose in the Launch after connecting field:·If you selected Browser—in the URL field, type the URL for the web site you want to view on connection (such as www.sierrawireless.com).·If you selected Microsoft VPN—in the Microsoft VPN (PPTP) connection field, select the VPN connection from the drop-down list.·If you selected Application—in the Application field, enter the path to the program or use the browse button to locate the .exe file for the software application you want to autolaunch.8. If your service provider has given you an IP address, in the Advanced folder, click TCP/IP. Select Static IP and enter the address in the field below. Otherwise select Dynamic IP. (This is the default because most networks use dynamic IP addressing.) Use the data compression or IP header compression fields if supported by your service provider. Note: Do not select the Use IP header compression field unless your service provider is using this compression. The AirCard USB modem cannot maintain a connection if this is enabled but not supported on the network. 9. If you have a DNS address or addresses, click DNS Settings and enter the address(es). (In most cases, it is not necessary to enter a DNS address.) 10. If you have more than one profile, select Profiles, and in the Default Profile field, choose the default profile from the drop-down list. (The “default” profile is the one used by the autoconnect feature, if selected, and is also used if you click Connect without selecting a profile.)
AirCard 800 Series USB Modem Installation Guide26 213078411. Click Apply to save the change without exiting the window, or click OK to save the change and exit the window.
Rev 1.2.2 Jun.07 2755: Watcher basics•Launch Watcher•The Watcher window•Icons and indicators on the main Watcher window•View options•Status icons•Frequency band and network selectionNote: If you are running Mac OS X 10.4 or newer, please refer to the Quick Start Guide for Watcher Lite found in the Support section of www.sierrawireless.comWatcher is the Windows program that you use to manage and monitor your AirCard USB modem connections. Watcher allows you to:•Create an account profile. (See “The SIM card and your account” on page 13.)•Determine signal strength, roaming status, GPRS/EDGE/UMTS/HSDPA availability, and other network connection parameters•Monitor the status of the AirCard USB modem and GSM service•Initiate data connections•Enable or disable SIM security that prevents others from using your SIM card if it is lost or stolen•Set options related to notifications and the Watcher windowNote: It takes up to 20 seconds for Watcher to become fully functional after launch. If you set your default account profile to autoconnect (see page 24), you do not need to run Watcher when you use the AirCard USB modem, but Watcher does provide useful status information.Launch WatcherUnless the feature has been disabled, Watcher launches automatically anytime you insert the AirCard USB modem. You can also launch Watcher by:•Double-clicking the desktop shortcut, or•Selecting Start > Programs > Sierra Wireless > 3G Watcher > 3G Watcher
AirCard 800 Series USB Modem Installation Guide28 2130784Depending on how your profile is configured, your browser, VPN, or other program may launch automatically anytime you launch Watcher. See page 25.The Watcher windowNote: To get help in Watcher, select Help > Help Topics. You can also display help by pressing <F1>.Figure 5-1: The Watcher window.Indicator areaRoamingGPRS/EDGE/UMTS/Compact CloseMinimizeviewSignal strengthHSDPA coverageProfile drop-down list
Watcher basicsRev 1.2.2 Jun.07 29Icons and indicators on the main Watcher windowThese icons are used on the main Watcher window:Table 5-1: Icons and indicators in WatcherDevice status. If an icon of the AirCard USB modem with an “X” is displayed, Watcher is unable to detect the AirCard USB modem. This indicates that the AirCard USB modem is not fully inserted into the USB slot or the device is powered down.You may be able to resolve this problem by restarting Watcher, powering up the AirCard USB modem, stopping, ejecting, and reinserting the AirCard USB modem, or restarting your PC.Signal strength and service status. The number of bars beside the antenna increases as signal strength increases, to a maximum of five bars. The ToolTip that displays when you position the mouse pointer over this indicator shows the numeric value of the RSSI (Received Signal Strength Indication in dBm).An antenna with a line through it indicates no service is available (Not in Service). You are outside of the coverage area or have insufficient signal strength to maintain a GSM data connection.Coverage. The icon indicates the fastest service that is:- Available in your current coverage are.- Supported by your modem.•GPRS icon—GPRS (General Packet Radio Service)•EDGE icon—EDGE (Enhanced Data for GSM Evolution) •3G icon—UMTS (Universal Mobile Telecommunications System) •HSDPA icon—HSDPA (High-Speed Downlink Packet Access)
AirCard 800 Series USB Modem Installation Guide30 2130784View optionsYou have these options for the Watcher window:•You can enable/disable “Always on top” from the View menu. When enabled, the Watcher window always appears in front of other application windows.•You can switch between the full Watcher window and the compact window from the View menu or by using the Compact View button:•You can use the Minimize button to close the Watcher window but leave the program running. When only the letters are displayed, (for example ), you are within the coverage area, but have not yet acquired the service.When the indicator has an outline ( ), you have acquired service and are able to establish a data connection.When the indicator is filled ( ), you have a data connection on the wireless service.Roaming. You are connected to a network other than your local service provider's. There may be a surcharge for roaming service. (This service may not be available.)New SMS message. Click the icon to open the SMS Express window and read your messages. When your SIM becomes full, this icon flashes and turns red. (Supported only on selected devices.)Data transmission. When the modem is connected to the network, the main Watcher window shows you the amount of data received and sent. Table 5-1: Icons and indicators in WatcherCompact viewCloseMinimizeCompact view
Watcher basicsRev 1.2.2 Jun.07 31Status iconsThese icons appear in the system tray (usually in the lower right corner of your screen). Turn the radio on and offThis option allows you to conserve your computer’s battery by turning off the AirCard USB modem radio transmitter/receiver when you are not using it.To turn off the radio:1. Select Tools > Turn Radio Off. When the radio is turned off, the menu option switches to Turn Radio On and the message “Radio is off” is displayed in the Watcher window. To turn on the radio:1. Select Tools > Turn Radio On.Frequency band and network selectionWatcher has two options that affect your ability to obtain GPRS, EDGE, UMTS, or HSDPA service in any given area. You can select:•The frequency band you want to use•The network you want to use, if you are within the coverage area of more than one networkWatcher cannot detect the AirCard USB modem. Ensure that the AirCard USB modem is inserted properly and powered on.You do not have an active high-speed connection.You have an active high-speed connection.You have new (unread) SMS messages.
AirCard 800 Series USB Modem Installation Guide32 2130784Frequency band selectionEvery GSM network operates on one set of frequency bands. (See “Frequency band selection” on page 32.) The AirCard USB modem is designed to change frequency bands automati-cally as required to obtain network service. You can also change frequency bands manually from the Network tab of the Options window (Tools > Options... > Network).Note: Unless your service provider specifies otherwise, it is recom-mended that you use the Auto setting.Network selectionDepending on your location, you may be within the coverage area of several networks. Your ability to obtain service on each network is dependent on your account. Your options for network selection are:•Automatic—The AirCard USB modem automatically selects a network based on your account and network availability.•Manual—The AirCard USB modem scans the area and displays a list of detected GSM networks. You can then choose from a list of available networks.If you select a network on which you cannot obtain service, the message, “Failed to register with network” appears. You should then choose a different network.This option is set on the Network tab of the Options window (Tools > Options... > Network).
Rev 1.2.2 Jun.07 3366: Care and maintenance of your USB modemAs with any electronic device, the AirCard USB modem must be handled with care to ensure reliable operation. Follow these guidelines when you use and store the AirCard USB modem: •The AirCard USB modem should fit easily into your USB slot. You may damage the connector pins if you force the AirCard USB modem into a slot.•When not installed in your computer, store the AirCard USB modem and SIM in a safe place.•Protect the AirCard USB modem from liquids, dust, and excessive heat.When you insert or remove the modem, always hold it by the sides.The modem’s USB connector is adjustable to three positions. Do not force the hinge past the last point—this may break the connector. For more information, see the illustration on page 18.BatteryWe recommend that you fully charge the battery before using it for the first time.Use only Sierra Wireless AirCard USB modem batteries intended for use with this device. Using other batteries and chargers could be dangerous.Do not let the metal contacts on the battery touch another metal object. Doing so could short circuit and damage the battery.If the battery leaks or emits an odor, immediately remove it from the proximity of any exposed flame. The leaking electrode could ignite and cause a fire or explosion.
AirCard 800 Series USB Modem Installation Guide34 2130784
Rev 1.2.2 Jun.07 3577: Technical specifications•LED operation•Radio frequency and electrical specifications•Environmental specificationsThis chapter describes the operation of the LED and provides technical data for the AirCard USB modem.LED operationThe AirCard USB modem has two LEDs. The LEDs operate as follows:Table 7-1: LEDs for AirCard USB modemLED State IndicatesData Off The modem has no power. You have powered off the modem (TOOLS > Power Off Modem), the modem is not completely inserted into the USB slot, or the computer is in suspend mode (which powers down the modem).Solid green The modem has power, has found a signal, and is ready to connect. Green,blinking slowlyThe modem is powering up, or no service is available. See the online Help (“Not in Service”). Green,blinking rapidlyThe modem is sending or receiving data. PWR Off The modem has no power. You have powered off the modem (TOOLS > Power Off Modem), the modem is not completely inserted into the USB slot, or the computer is in suspend mode (which powers down the modem). Red The modem has power; the battery is low. The battery recharges whenever the modem is connected to the PC. You can continue to use the modem while the battery is recharging. Green The modem has power.
AirCard 800 Series USB Modem Installation Guide36 2130784Radio frequency and electrical specificationsEnvironmental specificationsTable 7-2: Radio frequency and electrical specifications for AirCard USB modemCompliance GSM Release 5UMTS bands IMT 2100 / 850 / 1900 MHz (Band Class I, II, V)GSM / EDGE bands 850 / 900 / 1800 / 1900 MHzChannel spacing 200 kHz (GSM)5 MHz (WCDMA)Channel raster 200 kHzFrequency stability 0.1 ppmTable 7-3: Environmental specificationsOperating temperature-20°C to +60°C Storage temperature-20°C to +85°C Humidity 85%, non-condensingVibration Random vibration, 10 to 1000 Hz, nominal 6G RMS in each of 3 mutually perpendicular axes. Test duration of 60 minutes for each axis, for a total test time of 3 hours (non-operating)Drop 1 m on concrete on each of 6 faces, 2 times
Rev 1.2.2 Jun.07 3788: Regulatory and safety information•Important notice•Important safety / compliance information for North American users•EU regulatory conformityImportant noticeBecause of the nature of wireless communications, trans-mission and reception of data can never be guaranteed. Data may be delayed, corrupted (that is, have errors) or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the Sierra Wireless network card are used in a normal manner with a well-constructed network, the Sierra Wireless network card should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party, including but not limited to personal injury, death, or loss of property. Sierra Wireless and its affiliates accept no responsi-bility for damages of any kind resulting from delays or errors in data transmitted or received using the Sierra Wireless network card, or for failure of the Sierra Wireless network card to transmit or receive such data.Safety and hazardsThe AirCard USB modem MUST BE POWERED OFF in all areas that may be susceptible to radio interference. In particular:•Prohibited Areas Obey all signs and notices and follow all rules and regula-tions. Power off the AirCard USB modem when instructed to do so or when you suspect that it may cause interference or danger.•Where explosive atmospheres may be presentAreas with a potentially explosive atmosphere are not always clearly marked. Such areas include gas stations, fuel depots, chemical transfer or storage facilities, areas where blasting is in progress, areas where the air contains chemicals or particles such as grain, dust, or metal pow-ders, and any other area where you would normally be advised to turn off your cellular phone or vehicle engine.
AirCard 800 Series USB Modem Installation Guide38 2130784•Near medical or life-support equipmentIn areas where medical equipment may be susceptible to any form of radio interference. In such areas the AirCard USB modem can transmit signals that could interfere with this equipment.•On board aircraftIn addition to Federal Aviation Authority (FAA) require-ments, many airline regulations state that you must sus-pend wireless operations before boarding an aircraft. The AirCard USB modem is capable of transmitting signals that could interfere with various onboard systems and con-trols. Failure to observe this instruction may lead to suspension or denial of cellular telephone services to the offender, legal action, or both.Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open. The Air-Card USB modem may be used normally at this time.•While operating a vehicleThe driver or operator of any vehicle should not use a wireless data device while in control of a vehicle. Doing so detracts from the driver or operator's ability to control and operate the vehicle. In some countries, using such commu-nications devices while in control of a vehicle is an offence.Important safety / compliance information for North American usersCaution: Unauthorized modifications or changes not expressly approved by Sierra Wireless, Inc. could void compliance with regulatory rules, and thereby your authority to use this equipment.The design of the AirCard USB modem complies with U.S. Federal Communications Commission (FCC) and Industry Canada (IC) guidelines respecting safety levels of radio frequency (RF) exposure for portable devices, which in turn are consistent with the following safety standards previously set by Canadian, U.S. and international standards bodies:•ANSI / IEEE C95.1-1999, IEEE Standard for Safety Levels with Respect to Human Exposure to Radio Frequency Electromag-netic Fields, 3kHz to 300 GHz
Regulatory and safety informationRev 1.2.2 Jun.07 39•National Council on Radiation Protection and Measure-ments (NCRP) Report 86, -1986, Biological Effects and Exposure Criteria for Radio Frequency Electromagnetic Fields•Health Canada, Safety Code 6, 1999, Limits of Human Exposure to Radio frequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz•International Commission on Non-Ionising Radiation Protection (ICNIRP) 1998, Guidelines for limiting exposure to time-varying electric, magnetic, and electromagnetic fields (up to 300 GHz)Caution: The AirCard USB modem has been tested for compliance with FCC / IC RF exposure limits in the laptop computer(s) configurations with the side loading USB slot and can be used in laptop computers with substantially similar physical dimensions, construction, and electrical and RF characteristics. This USB Modem must not be collocated or operated in conjunction with any other antenna or transmitter. Use of this device in any other configuration may exceed the FCC RF Exposure compliance limit.These devices comply with Part 15 of the FCC Rules. Operation is subject to the condition that these devices do not cause harmful interference.Where appropriate, the use of the equipment is subject to the following conditions:Warning: (EMI) – United States FCC Information – This equipment has been tested and found to comply with the limits pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in an appropriate installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful inter-Table 8-1:875U FCC ID: N7N-MC8775UIC: 2417C-MC8775U880U FCC ID: N7NMC8780U881U FCC ID: N7NMC8781UIC:2417C-MC8781U
AirCard 800 Series USB Modem Installation Guide40 2130784ference to radio communication. However, there is no guarantee that interference will not occur in a particular installation.If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •Reorient or relocate the receiving antenna•Increase the separation between the equipment and receiver•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected•Consult the dealer or an experienced radio/TV technician for helpEU regulatory conformitySierra Wireless hereby declares that the AirCard 875U and 880U wireless modems conform to all the essential require-ments of Directive 1999/5/EC:The Declaration of Conformity made under Directive 1999/5/EC is available for viewing at the following location in the EU community:Sierra Wireless (UK), LimitedLakeside House1 Furzeground Way, Stockley Park EastUxbridge, MiddlesexUB11 1BDEngland
Rev 1.2.2 Jun.07 41Numerics1800 MHz band 101900 MHz band 10850 MHz band 10900 MHz band 10Aaccount 11always-on data connection 9antennaattaching 17icon 29APN 23application, launch automatically on high-speed connec-tion 25autoconnect 24autolaunchapplication on high-speed connection 25browser on high-speed connection 25VPN on high-speed connection 25Bbattery, install 16browser, launch automatically on high-speed connection25Ccare and maintenance 33channel raster 36channel spacing 36compact view 30connect automatically 24coverage 29EDGE 29GPRS 29HSDPA 29UMTS 29coverage area 11Ddata transmission 30device not available 29device not responding 29DNS 23DNS settings, entering 25driver 12EEDGEconnection status 29indicator 29ejecting a SIM card 21electrical specifications 36envelope iconmain window 30system tray 31environmental specifications 36Ffrequency bandsoverview 10selection 31frequency stability 36GGPRSconnection status 29indicator 29GSMnetworks supported 10HHSDPAconnection status 29indicator 29humidity 36II/O space (input/output space) 15iconantenna 29device status 29roaming 30signal strength 29SMS message 30IE, settings 20IMEI 13indicatordevice status 29EDGE coverage 29GPRS coverage 29HSDPA coverage 29roaming 30signal strength 29Index
AirCard 800 Series USB Modem Installation Guide42 2130784SMS message 30status 31UMTS coverage 29insertingSIM card 16installation 15–??Internet Explorer, settings 20IP address 23entering static IP address 25IRQ (interrupt request) 15Llaunchapplication automatically on high-speed connec-tion 25browser automatically on high-speed connection25VPN automatically on high-speed connection 25launching Watcher 27LED operation 35Mmaintenance 33memory required 15Nnetworkoverview 11selection 32networks supported 9notebook PCinserting AirCard modem 17Oonline help 28operating systems supported 9Ppackage contents 12passwordoverview 23prompt for 24PC, system requirements 15PCS frequency band 10platforms supported 9power options, power up/down 31profilecreating 24default 23determining if one is set up 24overview 23setting default 25prompt for password 24Qquad-band 10Rradio frequency specifications 36regulatory information 37removingSIM card 21RF specifications 36roaming 11roaming indicator 30RSSI 29SserviceEDGE 29GPRS 29HSDPA 29UMTS 29signal strength indicator 29SIM cardinserting 16removing 21SIM card, install 16SMS messagesindicator 30status 31specifications 35–36electrical 36environmental 36radio frequency 36statusconnection 31data transmission 30device 29EDGE connection 29EDGE service 29GPRS connection 29GPRS service 29HSDPA connection 29HSDPA service 29roaming 30signal strength 29SMS messages 30, 31system tray icons 31UMTS connection 29UMTS service 29storagetemperature 36when not using card 33system requirements 15system tray icons 31
Rev 1.2.2 Jun.07 43Ttechnical specifications 35–36temperature 36time-scheduled password 24triangle icon 30tri-band 10UUMTS connection status 29UMTS indicator 29USB slots required 15user name 23Vvibration 36VPN, launch on high-speed connection 25WWatchercompact view 30icons and indicators 29introduction 27launching 27main window 28Windows, operating systems supported 9wireless networks supported 9
AirCard 800 Series USB Modem Installation Guide44 2130784

Navigation menu