Sierra Wireless MHS801 WiMAX + WiFi Router User Manual User Guide AirCard W801 for FCC

Sierra Wireless Inc. WiMAX + WiFi Router User Guide AirCard W801 for FCC

Contents

Manual

User GuideAirCard W801 Mobile Personal Hotspotwww.sierrawireless.com
Table of ContentsWelcome to Your Device 9Introducing the Device 9Components of your device 93Gand 4GNetworks 10Upload and download speeds 10Package Contents 10Care and Maintenance 10About This Guide 11Getting Started With Your Device 11System Requirements 11Installing and Setting up the Device 14Setting Up the Device 14Change Password/Settings 15Wi-Fi Security Options (Popup Window) 16Wi-Fi Security Options, Expanded (Popup Window) 16Your Device is Now Restarting 17Activating and Using Your Network Service 18Initiating Activation of Your Device for 3G 18Basics of Your Device 20LCD 20Interpreting the LCD 20The Hardware 21Power Button (on Device) 21Using the Power Button to Determine the Device State 22Powering the Device Off 22Powering the Device On 22Mute Switch 23USB Connector 23Charging the Device 24Using the USB Charger 24Charging Through a Computer 25Connecting Through USB Cable 25TRU-Install 26Requirements - USB Tethered Mode 26Connecting the Device to Your Computer Through the USB Cable 26Disabling Wi-Fi When Connected Through USB 26
microSD Card Slot 27Battery 27Replacing the Battery 27Reset Button 28Resetting the Router Component to Factory Default Settings 28Home Page - the Information Center for Your Device and Internet Con-nection 30Displaying the Home Page of the Device 31Logging In 31Enabling Automatic Login ("Remember Me") 32Vertical row (of icons and text) 32Signal Information 33Mobile Broadband Information and Settings 33Configuring the 3G/4G Connection Preferences 343G Roaming Information and Settings 34Alert Information 34GPS Information and Settings 35Configuring the Settings 35Wi-Fi Users Information and Settings 36Table with Connected Users Information 36Battery Information and Settings 37Standby (Low Power) Mode 37Internet Connection Information 38Viewing and Configuring Detailed Internet Connection Information 38SD Card Information and Settings 38Sounds Information and Settings 38Buttons Along the Top of the Home Page 39Admin Setup Button 40Advanced Settings 40Accessing the Advanced Settings Window 40Map me Button 40Support Button 40Feedback 41Virtual Device 41Mini Window 41Buttons Below the Virtual Device 41Connect/Disconnect Button 41Power Off Button 42Sharing Your Device 42Sharing Your Internet Connection 42Sharing Access to the microSD Card 42Connecting to Wi-Fi 42- iv -Contents
Wi-Fi Password Reminder 43Enabling the Wi-Fi Password Reminder 43Data Connections 43Launching a Network Connection 44Ending a Connection 44Battery Information and Settings 44Standby (Low Power) Mode 45Low Battery Alert 45Setting the Alert From the Home Page 45Setting the Alert From the Advanced Settings Window 45Critical Battery Level Alert 45microSD Card 46Things You Must Do Before You Can Use the microSD Card Slot 46Enabling the microSDCard Slot 46Setting Up Access to the microSD Card 46microSD Shared Folder Name 47Inserting a microSD Card into the Device 47Removing a microSD Card From the Device 47Accessing the microSD Card 48Location Services 49Requirements for GPS Service 49Enabling GPS 49Displaying Your Location Information 49Opening a Web Browser Window Showing Your Current Location 50Performing a Location Search 50Changing the GPSsettings 50Setting the GPS Mode 50Setting the GPS Fix Rate 50Using Metric Units 51Changing Your Mapping Service 51Performance Setting (GPS) 51Accuracy 51Updates 52Automatically Check for Updates 52Check for Updates Immediately 52Upgrade Firmware from a File 53Alerts 543G Activation Required (Alert) 54- v -Contents
3G Network Update Available (Alert) 54GPS Privacy Agreement (Alert) 54SD Card Error (Alert) 55Software Update Available (Alert) 55Viewing Device Information 55Viewing 3G Activation Information 56Viewing Logs 57System Events 57Enabling/Disabling Logging of System Events 57Exporting System Events 57Clearing the Log (System Events) 57Connection History 58Enabling/Disabling Logging of Connect/Disconnects 58Exporting the Connection History 58Clearing the Log (Connection History) 58Setting the Method Used for Time Acquisition 58Resources (FAQs, Tips, and More) 62Online Help 62Some Other Ways to View Help Information 62Frequently Asked Questions and Tips 62How Can I Tell I'm Connected to 3G/4G? 62What Do I Do if I Forgot the Administrator Password? 62Questions about My Account 62If the Connection is “Always On,” am I Always Being Billed? 62Questions about GPS and Location Services 63What is LBS? 63What is GPS? 63How do I Use the Enhanced Local Search Feature? 63Where Can I Use GPS? 63How do I Enable/disable GPS? 63Location-Based Services Limitations 63Other Questions 63Are Terminal Sessions Supported? 63Improving Signal Strength 63Tips on Extending Battery Life 64Troubleshooting Tips 64Messages Displayed on the Device LCD 643G Activation Failed 64Connection Error 65Searching for Network 65- vi -Contents
Update Failed 65LCD Is Dark 65Insufficient Signal Strength 66Location Services Aren’t Working or Don’t Seem to Be Available 66GPS Fix Not Available 66WiFi 66Cannot Check for Updates 66Contacting Customer Service 66Technical Specifications and Regulatory Information 68Technical Specifications 68LED Operation 68Radio Frequency and Electrical Specifications 68Software Specifications 69Environmental Specifications 69Mechanical Specifications 69Regulatory Information 70Regulatory Notices 70Patents 70Trademarks 71Copyright 71Limitation of Liability 71Additional Information and Updates 72Safety Information 74Safety and Notices 74Important Notice 74Safety and Hazards 74Proper Battery Use and Disposal 74Index 77- vii -Contents
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CHAPTER 1 Welcome to Your DeviceWelcome to Your DeviceYour AirCard W801 device allows you to easily connect to the Internet and to share your 3G/4G con-nection with others.This user guide describes how to set up your device and use the Web application to:lView the status of your device.lView and change the settings of your device and the Web application.It also describes your device (its various connectors and buttons).Introducing the DeviceThe AirCard W801 device is a mobile hotspot that provides a simple way to use your 3G/4G con-nection (to the Internet) with any Wi-Fi-enabled device, and to share your Internet connection withfriends and family.Components of your deviceYour device is capable, intelligent, and complex. It has to be, because it combines several com-ponents to do its work, so that you can do yours.But don't worry—in most cases, you won't need to understand technical details or change anyadvanced settings. (Although that option is always there for you).What main components does the device have? Your device includes the following:lWi-Fi access pointThe Wi-Fi access point connects your computers and other Wi-Fi-enabled devices to yourIntroducing the Device - 9 -
CHAPTER 1 Welcome to Your DeviceAirCard W801 device.l3G modemThe 3G modem connects your AirCard W801 device to the Internet via the 3G network.l4G modemThe 4G modem connects your AirCard W801 device to the Internet via the 4G network.lRouterThe router handles traffic between the 3G/4G modems, your AirCard W801 device, and the Wi-Fi network.3Gand 4GNetworksThese wireless networks connect you to the Internet.Depending on your coverage area, you may havelBoth 3Gand 4GcoveragelOnly 3GcoveragelOnly 4Gcoverage.Your device automatically connects to the fastest network that is available to you. If you have both 3Gand 4G coverage, and your connection happens to get disrupted, your device can automatically switchto the other network. For more information, see "Configuring the 3G/4G Connection Preferences" onpage 34.Upload and download speedsActual speeds depend on several factors, including network conditions.Connection typeTypical down-link(from the net-work)Typical uplink(to the network)MaximumdownlinkMaximumuplink3G (CDMA1xEV-DO Rev. 0) 400-700 kbps 40-80 kbps 2.4 Mbps 153 kbps3G (CDMA1xEV-DO Rev. A) 450-800 kbps 300-400 kbps 3.1 Mbps 1.8 Mbps4G 6-10 Mbps 1 Mbps 12 Mbps 5 MbpsPackage ContentsYour package includes:lAirCard W801 device by Sierra Wireless (AirCard W801)lBack cover of the devicelBatterylUSBchargerlUSB cablelGetting Started guideCare and MaintenanceAs with any electronic device, you should handle this device with care to ensure reliable operation. Fol-low these guidelines in using and storing the device:- 10 - Introducing the Device
CHAPTER 1 Welcome to Your DevicelProtect the device from liquids, dust, and excessive heat.lDo not handle or operate the device while driving or operating a vehicle. Doing so may distractyou from properly operating the vehicle. In some jurisdictions, operating communicationdevices while in control of a vehicle is a criminal offense.lDo not apply adhesive labels to the device. They may cause the device to overheat and mayalter the antenna's performance.About This GuideThis user guide is designed to provide you with all the information you need to install and use your Air-Card W801 device by Sierra Wireless (AirCard W801).Note: The printed Getting Started guide that comes with the AirCard W801 device should be suf-ficient for most installations.lChapter 1 (which you are reading) gives you an overview of the device.lChapter 2 provides step-by-step instructions for setting up the device. (See "Installing and Set-ting up the Device" on page 14).lChapter 3 describes the items on the home page of the Web application. (See "Home Page -the Information Center for Your Device and Internet Connection" on page 30).lChapter 4 describes items on the device. (See "The Hardware" on page 21).lChapter 5 describes more-common tasks when using your device. (See "Basic Tasks" on page1).lChapter 6 describes how to use a microSDcard with your device. (See "microSD Card Slot" onpage 27).lChapter 7 describes how to configure and use Location Services. (See "Location Services" onpage 49).lChapter 8 describes various alerts and how to deal with them. (See "Alerts" on page 54).lChapter 9 describes advanced configuration of the device and the Web application. (See"Advanced Settings" on page 40).lChapter 10 describes each of the setup pages and Advanced Settings windows. (See "UserInterface Elements - How to Use Each One" on page 1).lChapter 11 contains frequently asked questions, troubleshooting tips, and resources for gettinghelp. (See "Resources (FAQs, Tips, and More)" on page 62).lChapter 12 lists the electrical, radio frequency, and other parameters of the device for thosewho require technical information, as well as regulatory information. (See "Technical Spec-ifications and Regulatory Information" on page 68).lChapter 13 provides important safety information. (See "Safety Information" on page 74).Getting Started With Your DeviceSystem RequirementslOne or more computing devices that support Wi-Fi (802.11b/g)lWeb browser (required if you'll be using the Web application to view status and to configure set-tings). The following browsers are supported:nInternet Explorer (version 6.0 or higher)nMozilla Firefox (version 2.0 or higher)nGoogle Chrome (version 2.0.172.28 or higher)Getting Started With Your Device - 11 -
CHAPTER 1 Welcome to Your DevicenApple Safari (version 2.0 or higher)nOpera version 9.64lIf you'll be connecting the AirCard W801 device through USB:nComputing device running Windows Vista, Windows XP, or MacnUSB2.0 slot- 12 - Getting Started With Your Device
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CHAPTER 2 Installing and Setting up the DeviceInstalling and Setting up the DeviceSetting Up the DeviceTo set up your device:1. Ensure you are in the CarrierName 3G or 4G coverage area (not roaming).2. If you have a LAN connection, disconnect it.3. Ensure your computer's Wi-Fi is turned on.4. Insert the battery into the AirCard W801 device (Sierra Wireless logo facing up).a. Insert the battery into the AirCard W801 device (Sierra Wireless logo facing up).b. Put the back cover onto the device.5. Connect the smaller end of the supplied USB cable into the device, and connect the other endof the cable to the supplied charger.- 14 - Setting Up the Device
CHAPTER 2 Installing and Setting up the Device6. Insert the charger into a power outlet.7. Important: Charge the device until the battery icon is full ( ).8. If the device LCD displays "Charging", "Charged", or "Powered off", press and hold, for two sec-onds, the power button .9. Wait until the device LCD displays "Connect your computer to Wi-Fi network," followedby thenetwork name (SSID) and password. This may take several seconds.10. On your computer, connect to the Wi-Fi network listed on the device LCD. If you don't know howto do this, see "Connecting to Wi-Fi" on page 42.After you’ve connected to the Wi-Fi network, the device LCD displays "Open any web page tocontinue setup."11. Open your Web browser. The "Welcome to your AirCard W801" window is displayed.Note: This window displays the administrator password and the address of the devicehome page.Please remember this information or write it down in a safe place.This window provides several options.lTo keep the default settings of the device, select one of the following:nThe Internet (to start surfing)nMy AirCard W801's home page (to view the device status, customize settings).Proceed to "Basics of Your Device" on page 20.lTo change security settings, select Set up my AirCard W801.Change Password/SettingsIf, during the device setup, you select Set up my AirCard W801, you can change the settings for:lAdministrator passwordYour administrator password must be 1–20 characters long.This password is used to log in to the home page, where you can view and customize yourdevice settings.Choose something easy-to-remember (yet not easily guessed by others); if you forget this pass-word, you’ll need to reset the device to its default settings and go through the device setup (asdescribed in "Setting Up the Device" on page 14).lWi-Fi network (SSID)This name is visible to other Wi-Fi-enabled devices, and is used to identify your Wi-Fi network.The length of the Wi-Fi network name (SSID) and the characters that are allowed depend onother settings of the Web application. (See the Help bubble that's displayed when you movethe cursor to the SSIDinput field.)Setting Up the Device - 15 -
CHAPTER 2 Installing and Setting up the DevicelWi-Fi securityThe default setting is WPA. To select another option, click the More options button. See "Wi-FiSecurity Options (Popup Window)" on page 16.lWi-Fi passwordThe input rules for this field (for example, its length) are determined by the Wi-Fi security option(the previous item). (See the Help bubble that's displayed when you move the cursor to the Wi-Fi password field.)If you'll be sharing your Internet connection with others, you'll have to give the Wi-Fi passwordto others; don't use your banking or other important passwords. Also, don't use a passwordthat's easily guessed by others.From this window you can also enable the Password Reminder feature. See "Wi-Fi PasswordReminder" on page 43.Tip: Help information on each field is displayed (in a bubble) when you move the cursor into thefield.You can display this window any time, by clicking the Admin Setup button in the Web appli-cation.After you change the settings and click Submit, the device restarts and displays updated informationon its LCD. Follow the instructions on the LCD, and proceed to "Your Device is Now Restarting" onpage 17.Wi-Fi Security Options (Popup Window)If you select More options (after having selected Set up my AirCard W801, during the device setup), awindow with four Wi-Fi security options is displayed.Note: All the devices that are or will be connected to the AirCard W801 device must support theselected security type.Going from no security to stronger security, the options are:lNoneNo security (no password is required to access the Wi-Fi network); not recommended. Anyonemay access your device and use your Internet connection (you are responsible for payment fordata usage).lWEP-64 bitLower security. Works with older and newer Wi-Fi devices. Recommended only if any of yourdevices don't support WPAor WPA2.lWPA-personalA strong security standard, supported by most Wi-Fi devices.lWPA2-PersonalA stronger, newer security standard. Limited to newer Wi-Fi devices.If the above options don't meet your requirements, click Idon't see what Iwant.... A new window is dis-played, with additional Wi-Fi security options.Wi-Fi Security Options, Expanded (Popup Window)If you display the Security section of the Wi-Fi tab of the Advanced Settings window or if you select Idon't see what Iwant... (from the Wi-Fi Security Options window during the device setup), a windowwith an expanded list of Wi-Fi security options is displayed.- 16 - Setting Up the Device
CHAPTER 2 Installing and Setting up the DeviceNote: All the devices that are or will be connected to the AirCard W801 device must support theselected security type.The options are:lNoneNo security (no password is required to access the Wi-Fi network); not recommended. Anyonemay access your device and use your Internet connection (you are responsible for payment fordata usage).lWEP-64 bit - SharedLower security. Works with older and newer Wi-Fi devices. Recommended only if any of yourdevices don't support WPAor WPA2.Shared WEP uses the same key for encryption and authentication; some consider shared WEPto be less secure than open WEP.lWEP-128 bit - SharedLower security. Works with older and newer Wi-Fi devices. Recommended only if any of yourdevices don't support WPAor WPA2.Shared WEP uses the same key for encryption and authentication; some consider shared WEPto be less secure than open WEP.lWEP-64 bit - OpenLower security. Works with older and newer Wi-Fi devices. Recommended only if any of yourdevices don't support WPAor WPA2.Open WEP uses the key for encryption, but not for authentication.lWEP-128 bit - OpenLower security. Works with older and newer Wi-Fi devices. Recommended only if any of yourdevices don't support WPAor WPA2.Open WEP uses the key for encryption, but not for authentication.lWPA-personal - TKIPA strong security standard, supported by most Wi-Fi devices.lWPA-personal - TKIP/AESA strong security standard, supported by most Wi-Fi devices.lWPA2-Personal - AESA stronger, newer security standard. Limited to newer Wi-Fi devices.lWPA2-Personal - TKIP/AESA stronger, newer security standard. Limited to newer Wi-Fi devices.lWPA/WPA2 Personal (recommended setting)Wi-Fi devices that use either WPA or WPA2 can connect to the AirCard W801 device. Sup-ported by most Wi-Fi devices.Your Device is Now RestartingThe "Your device is now restarting" window is displayed if you've selected the Set up my AirCardW801option and then clicked Submit.For the changes to take effect, the device must restart; this happens automatically.It's recommended you write down the following information that's displayed in the window:lWi-Fi network namelWi-Fi passwordAs described in the window,Setting Up the Device - 17 -
CHAPTER 2 Installing and Setting up the Device1. Wait until the device LCD displays "Connect your computer to Wi-Fi Network".2. Connect your computer to the Wi-Fi network, using the information you've written down. If youdon't know how to do this, see "Connecting to Wi-Fi" on page 42.3. After the Wi-Fi connection was successfully established, click the Click heretext in the window.Activating and Using Your Network ServiceNote:If you're able to connect to 3G, you are already set up to use CarrierName service on the3G network; no further action is needed. Proceed to "Basics of Your Device" on page 20.Before using your device, you must have a CarrierName wireless network account set up. The processof setting up an account is called activation. When the device starts up, it will detect whether thedevice has been configured with an account (“preactivated”). If it has not, the activation process startsautomatically.In most cases, the activation process will be seamless, not requiring any action from your part; in somecases, you won't even see any activation-related messages displayed on the device LCD.Initiating Activation of Your Device for 3GIn rare cases, the device LCD and the home page may indicate that activation is required:lThe LCD displays "3GActivation failed".lThe home page displays the alert "3GActivation Required".Note: You will still be able to connect to the Internet, when you have 4Gcoverage.To activate your device for 3G:1. Log in to the home page. See "Logging In" on page 31.2. Display the "3GActivation Required" alert. See "Alert Information" on page 34.3. In the alert, click Activate now.If the activation fails, contact CarrierName. See "Contacting Customer Service" on page 66.- 18 - Setting Up the Device
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CHAPTER 3 Basics of Your DeviceBasics of Your DeviceYour AirCard W801 device connects to the Internet through 3G/4G.You can connect several computing devices to your AirCard W801 device—either all through Wi-Fi, orone through USB and the rest through Wi-Fi. The connected devices share your connection to the Inter-net.To view the status of the AirCard W801 device and your connection, view the icons and text on any ofthe following:lDevice LCDlHome page. See "Home Page - the Information Center for Your Device and Internet Con-nection" on page 30.lMini Window. See "Mini Window" on page 41.LCDIf the LCDis not lit, see "Powering the Device On" on page 22.Interpreting the LCDThe LCD shows icons and text that reflect the status of the device and your connection.A Signal strengthB 3G/4G statusC Roaming indicatorD AlertsE GPSF Number of Wi-Fi usersG Battery statusHDevice name.Message area.IAmount of data transferred; connection duration.Message area.- 20 - LCD
CHAPTER 3 Basics of Your DeviceTip:Most of the icons and messages that are shown on the LCD are also shown on the:• Virtual Device. See "Virtual Device" on page 41.• Mini Window. See "Mini Window" on page 41.See also "Messages Displayed on the Device LCD" on page 64.The HardwarePower Button (on Device)Note:The power button of the device also acts as an LED/status indicator, and may or maynot be lit; this indicates the power state of the device. For more information, see "Using thePower Button to Determine the Device State" on page 22.The following table describes the result of pressing the power button on the device, depending onthe device state and settings.If you do this tothe power button:The result is:Quick pressIf the device is on:lIf the device is in standby (low power) mode, the device exits standbymode and becomes fully powered.lIf the LCD is enabled but dormant1, the LCD becomes lit.lIf the LCDdisplays a message (such as "Press to ..."), the cor-responding action is confirmed or acknowledged.lIf the Wi-Fi network name (SSID) and password were displayed on theLCD, they are no longer displayed.Quick double-pressIf the device is on:lIf the LCD is on but dormant, the LCD becomes lit.lThe Wi-Fi network name (SSID) and password are briefly displayed onthe device LCD; if the Wi-Fi Password Reminderis not enabled, thepassword is shown as ****. See "Wi-Fi Password Reminder" on page 43.1The LCD turns dark, after a configurable time of inactivity.The Hardware - 21 -
CHAPTER 3 Basics of Your DeviceIf you do this tothe power button:The result is:Press and hold fortwo seconds The device turns on (if it was off) or off (if it was on).Using the Power Button to Determine the Device StateThe power button of the device also acts as an LED/status indicator, and may or may not be lit; thisindicates the power state of the device, as shown in the following table.Power button Description Your actionNot lita. The device is poweredoff, and may or may notbe charging.b. The device is poweredon, but the LED is dis-abled.a. To power on the device, press and hold thepower button for two seconds.b. Enable the LED. See Enabling/disablingthe LED.Lit, flashing(approximatelyevery 4 seconds)The device is powered on, andthe LED is enabled. No action required.Lit, flashing(approximatelyevery 10 seconds)The device is in standby (lowpower) mode.The following are off:LCD,Wi-Fi radio, 3G/4G radios.For more information, see"Standby (Low Power) Mode"on page 45.To exit standby mode, do one of the following:lConnect the AirCard W801 device to acharger or computer, through the USBcable.lPress the power button .Powering the Device OffYou can power the device off from the:lHome page1. Ensure you're logged in to the home page.2. Click the Power Off button (below the Virtual Device).lMini Window1. Ensure you're logged in to the home page.2. Click the Power Off button.lDevice1. Press and hold (for 2 seconds) the power button on the device.Note: You can power the device on only from the device itself.Powering the Device OnTo power the device on:1. Ensure that at least one of the following is true:- 22 - The Hardware
CHAPTER 3 Basics of Your DevicelThe device has a charged battery inserted.lThe device is connected to a charger or a computer (through the supplied USB cable), asshown in the following picture.2. If the device LCD is not lit, press and hold, for two seconds, the power button on the device.Mute SwitchThe mute switch is located on the side of the device:Tip:You can also disable sounds through the home page. See "Sounds Information and Set-tings" on page 38.USB ConnectorThe USBconnector is located on the same side of the device as the microSD slot.The connector can be used to:The Hardware - 23 -
CHAPTER 3 Basics of Your DevicelConnect a charger. See "Using the USB Charger" on page 24.lConnect the device to a computer (useful, for example, if the computer does not have Wi-Fi).See "Connecting Through USB Cable" on page 25.Charging the DeviceThe AirCard W801 device has a battery, which you must periodically charge. You can continue usingyour device while it is charging.To charge the battery, you have two options, as shown in the drawing that follows—you can connectthe device to a:lCharger (faster way to charge). See "Using the USB Charger" on page 24.lComputer (slower way to charge). See "Charging Through a Computer" on page 25.Using the USB ChargerTo charge the device through the charger:1. Insert the narrow end of the USB cable into the USBconnector on the side of the device.2. Insert the other end of the USB cable into the supplied charger.3. Insert the charger into a power outlet.When charging, the LCDshows and, if the device is off, displays a message "Charging... xx%complete".- 24 - The Hardware
CHAPTER 3 Basics of Your DeviceWhen the device is charged, the LCDshows:l(if the device is on)land the message "Fully charged" (if the device is off).Charging Through a ComputerNote:Charging through a computer usually takes longer than charging through a USB charger.To charge the device through a computer:1. Ensure the computer is turned on.2. Insert the wider end of the USB cable into the computer.3. Insert the other end of the USB cable into the USBconnector on the side of the device.When charging, the LCDshows the animated icon .When the device is charged, the LCDshows .Connecting Through USB CableUse the supplied USBcable to connect the device to your computer in any of these cases:lYou want to charge the device, but you don't want to use the supplied charger, or the charger isnot available.lYour computer does not have Wi-Fi.lYou want to be the only one using the device, and want a quick way to disable other peoplefrom accessing it. (See "Disabling Wi-Fi When Connected Through USB" on page 26.)The Hardware - 25 -
CHAPTER 3 Basics of Your DeviceTRU-InstallTRU-Install™ is a Sierra Wireless feature that installs the necessary drivers the first time you connectthe AirCard W801 device to your computer through the USBcable. An installation CD is not required.By default, TRU-Install is enabled.To change the setting:1. Ensure you're logged in to the home page.2. Click Advanced settings > Device >Basic.3. Select a value for TRU-Install.Requirements - USB Tethered ModeYour device supports a direct connection, through USB cable, to a Windows or Mac computer.Connecting the Device to Your Computer Through the USB CableTo connect the device to your computer through the USB cable:1. Insert the wider end of the USB cable into your computer.2. Insert the other end of the USB cable into the USBconnector on the side of the device.Note:The first time you connect the device to your computer, you must go through the devicedriver installation process, which starts automatically. No installation CDis required—the Air-Card W801 device supports the Sierra Wireless TRU-Install feature.Disabling Wi-Fi When Connected Through USBYou can optionally turn off the AirCard W801 device's Wi-Fi when connected via USBcable. In thiscase:lOnly the computer that is connected to the device through the USBcable can use the device'sconnection to the Internet.lYou can prolong the battery life of the device.lThe battery charges faster.To enable this feature:1. Ensure you're logged in to the home page.2. Do one of the following:- 26 - The Hardware
CHAPTER 3 Basics of Your DevicelIn the vertical row of icons (down the left side of the home page), click the Wi-Fi Usersicon (for example, ) and, in the window that's displayed, select Disable Wi-Fi whenconnected via USB.lClick Advanced settings > Wi-Fi > Network and set Disable Wi-Fi when connectedvia USB to On.microSD Card SlotThe AirCard W801 device has a microSD™ slot that can be used, with a microSD card (sold sep-arately), for file sharing/transfer or storage.The microSD slot is located on the same side of the device as the USBconnector.Your computer recognizes the microSD card as a removable storage device.The device supports microSD cards up to 16 GB capacity.Note: Using microSD cards larger than 16 GB can cause data loss and damage your device.See also:l"Things You Must Do Before You Can Use the microSD Card Slot" on page 46.l"SD Card Information and Settings" on page 38.BatteryThe AirCard W801 device contains a replaceable battery, located under the back cover.If you need a new battery, see the Sierra Wireless online store(https://www.sierrawireless.com/eStore/). The battery's part number is 1201883.Replacing the BatteryTo replace the battery:1. Power off the device. (See "Powering the Device Off" on page 22.)2. Remove the back cover of the device.3. Remove the old battery.4. Insert the battery into the AirCard W801 device (Sierra Wireless logo facing up).The Hardware - 27 -
CHAPTER 3 Basics of Your Device5. Put the back cover onto the device.Reset ButtonThe reset button is located on the back of the device, below the battery.The reset button is recessed, and is at the bottom of the hole located below and to the right of the bat-tery compartment.For information on using this button, see "Restarting the Device" on page 1 and "Resetting the RouterComponent to Factory Default Settings" on page 28.Resetting the Router Component to Factory Default SettingsWarning: If you reset the router component to factory default settings:• You must go through the device setup (page 14), as if you've just purchased the device.• Any changes you've made to the settings are lost.Your 3G and 4G account information is not affected; after reset, the device remains pro-visioned for service.You'll need to reset the router component of the device to factory default settings if:lYou've forgotten the administrator password.lYou've changed the DHCP settings such that the device is inoperable (for example, there's nocommunication with the device).To reset the router component of the device to factory default settings, you have two options:- 28 - The Hardware
CHAPTER 3 Basics of Your DevicelInitiate the reset through the software. See "Resetting the Router Component to Factory DefaultSettings (Through the Software)" on page 1.lPress and hold the reset button (on the device) for fiveor more seconds.Details:1. Remove the back cover of the device.2. Find the small hole (~1 mm diameter), below and to the right of the battery com-partment. The reset button is at the bottom of this hole.3. Insert a thin object (for example, the end of a paper clip) into the hole, and lightly presson the bottom of the hole for fiveor more seconds.4. Put the back cover onto the device.The Hardware - 29 -
CHAPTER 3 Basics of Your Device5. Check the device LCD. If it displays "Reset to factory defaults?Press to accept",press the power button on the device.6. Follow the instructions on the device LCD.Home Page - the Information Center for Your Device and Inter-net ConnectionThe home page is the entry page of the Web application that lets you:lDisplay status information for your device and your data connection.lChange the settings for your device and your data connections (if you're logged in).lAccess additional resources (the user guide, and Important Information document).AWhen you click an icon or the text next to it, a window is displayed to the right (see the screen-shot on page 32). The window contains additional status information and, if you're logged in,commonly-used configurable settings.See "Vertical row (of icons and text)" on page 32.BUse this area to enter the administrator password and log in. When you're logged in, you canchange settings.See "Logging In" on page 31.CClicking one of these buttons displays a window or displays a menu. See "Buttons Along theTop of the Home Page" on page 39.DThis is the Virtual Device; it reflects the status of your AirCard W801 device. If you click theimage, a movable Mini Window is opened.See "Virtual Device" on page 41 and "Mini Window" on page 41.- 30 - Home Page - the Information Center for Your Device and Internet Connection
CHAPTER 3 Basics of Your DeviceEA handy way to power off the device, especially if, for example, you're in an airplane beforetakeoff, and you need to power off the device, which is in your overhead bag.Available only if you're logged in.FDisconnects a connection, or connects (if currently there's no connection).Available only if you're logged in.Displaying the Home Page of the DeviceNote: The home page is displayed only when your AirCard W801 device is turned on and youhave established a connection to it (through Wi-Fi or through a USB cable).To display the home page, type one of the following in the address bar of your Web browser:lhttp://OverdrivelSSID value (field in Advanced Settings >Wi-Fi >Network and also in Advanced Settings >Router >LAN). (See the first note below.)lhttp:// followed by the SSID value. (See the first note below.)lHostname value (field in Advanced Settings >Wi-Fi >Network and also in Advanced Set-tings >Router >LAN)lhttp:// followed by the Hostname valuelhttp://<Router IP address> (for example, http://192.168.0.1)Note: Typing the SSID displays the home page only if Link SSID and Hostname (field inAdvanced Settings >Wi-Fi >Network and also in Advanced Settings >Router >LAN) isselected.Note: If you're using the Google Chrome Web browser, after typing in the address bar, pressthe Down Arrow key and then press the Enter key. (If you press only the Enter key, a Googlesearch is started, using the information you typed in.)If your Web browser displays an error message, see Cannot Display the Home Page. The error mes-sage depends on your Web browser:l"Could not connect to remote server" (Opera)l"Internet Explorer cannot display the webpage" (Internet Explorer)l"Oops! This link appears to be broken"(Google Chrome)l"Safari can’t open the page"(Safari)l"The connection has timed out" (FireFox)Logging InTo access and use the home page, you do not need to log in.However, when you're logged in:lAdditional information is displayed in the window that appears when you click an item on theleft side of the home page. See "Vertical row (of icons and text)" on page 32.lYou can access the Advanced Settings window, where additional settings can be modified.lYou can re-run the device setup, if required. (Admin Setup button)lYou can install updates.To log in:Home Page - the Information Center for Your Device and Internet Connection - 31 -
CHAPTER 3 Basics of Your Device1. Ensure that nobody else is already logged in—other people can use the home page at thesame time, but only one user can be logged in.2. In the Admin Login section of the home page (located in the upper left area of the home page),enter the administrator password (1–20 characters/numbers).3. Click OK.After a certain time, you will be automatically logged off (timeout security feature), unless you selectRemember me (below the password field).Note: If you select Remember me, anyone who uses this computer will automatically be loggedin (as long as nobody else has already logged in).Enabling Automatic Login ("Remember Me")If you enable automatic login:lAnyone who uses the computer will automatically be logged in to the home page (as long asno one else has already logged in); entering the administrator password is not required.lThe timeout security feature is disabled—you will never be automatically logged off.To enable automatic login:1. From the computer that you want to enable automatic login, log in to the home page.2. In the login area (below the password field), select Remember me.You can repeat the above steps on other computers; however, since only one administrator can belogged in at a time, only the first person to display the home page will be logged in.Vertical row (of icons and text)The left part of the home page has, under "Your <devicename>Status", a vertical row of icons and text,starting with the signal strength indicator .Most of these icons are also shown on the physical device and Virtual Device (page 41). Hover themouse over an icon; the corresponding icon on the Virtual Device is highlighted.If you click an icon or the text, a window is displayed with additional information, as shown in the fol-lowing screenshot.- 32 - Home Page - the Information Center for Your Device and Internet Connection
CHAPTER 3 Basics of Your DeviceThe window may display additional information; if you're logged in, most windows also display someconfigurable settings.Tip: A more complete set of configurable settings is available in the Advanced Settings window.Signal InformationThe signal strength icon is on the left side of the home page.Icon DescriptionNo signalVery weak signal... The number of bars reflects the signal strength:themore bars, the stronger the signal.Excellent signalWhen you click the signal strength icon, the Signal Quality window is displayed.The window displays:lThe active network: the network that is currently being used for your data connection. For exam-ple: "3G(EVDO Rev A)".l3G or 4G status:nConnection status. For example: "Connected".nBrief description of the signal strength. For example:"Good signal (60%)".nTables that show the coverage type, RSSI, and Ec/Io (for 3G) or CINR(for 4G).RSSI reflects the signal strength of the network.Ec/Io is a dimensionless ratio of the average power of a channel, typically the pilot chan-nel, to the total signal power.CINR stands for Carrier to Interference-plus-Noise Ratio, and is a measurement of sig-nal effectiveness.The first table also shows the type(s) of 3G service you have:1X, 1xEV-DO, or both. (Todetermine whether you have 1xEV-DO Rev. 0 or Rev. A service, use the text near the3G icon; see "Mobile Broadband Information and Settings" on page 33.)See also "Improving Signal Strength" on page 63.Mobile Broadband Information and SettingsThe 3G or 4G icon on the left side of the home page indicates the service and connection state. Notethat only one icon is shown (the active network).Icon Descriptionor You have no service. Try the suggestions in "Cannot Connect to the / Net-work" on page 1.or You have service but are not connected.or You have service and are connected.The text next to the icon displays the connection status, for example:"No service", or "3G (EVDORevA)".When you click the icon, the Mobile Broadband Information window is displayed. The window dis-plays:Home Page - the Information Center for Your Device and Internet Connection - 33 -
CHAPTER 3 Basics of Your DevicelThe active network: the network that is currently being used for your data connection. For exam-ple:"4G" or "3G (EVDORev A)".l3G and 4G status:nConnection status. For example: "Connected".nBrief description of the signal strength. For example:"Good signal (60%)".lIf you're logged in: Connection Preferences (see below).Configuring the 3G/4G Connection PreferencesThe value that you select determines which network(s) to connect to, and in what order:l4G Preferred—Connection can be established to either 3G or 4G; if both are available, 4G isused. This setting is recommended if your service provider has no data limit for 4G, but does for3G, or you want to take advantage of the faster data transfer speeds of 4G.l3GPreferred—Connection can be established to either 3G or 4G; if both are available, 3G isused.l4GOnly—Connection will be established only to 4G.l3G Only—Connection will be established only to 3G.If you don’t have 4G coverage, you can save power by selecting "3G only".To automatically connect to the network upon loss of connection or when the device powers on, selectConnect Automatically.3G Roaming Information and SettingsThe roaming indicator shows whether you are roaming. The text near the icon may indicate additionaldetails.The icon is on the left side of the home page.Icon DescriptionNot roamingRoaming[flashing] Enhanced roaming indicatorNote:Roaming on 4G is not supported.When you click the roaming indicator, the 3G Roaming Information window is displayed.The window displays:lRoaming status.lAllow 3G roaming field (if you're logged in).nIf you select this field, you can roam and connect when outside of CarrierName cov-erage, but additional charges may occur. (To roam outside of North America, you mustalso select Allow international access [subject to feature availability]).nIf you do not select this field, you can connect only when you're inside the CarrierNamecoverage area.lAllow international access field (if you're logged in, and subject to feature availability)—allowsroaming outside of North America.nIf this field is displayed but not available, select Allow 3G roaming.Alert InformationThe alerts icon indicates whether there are any alerts (situations that require your attention).- 34 - Home Page - the Information Center for Your Device and Internet Connection
CHAPTER 3 Basics of Your DeviceNote:To view alert information, you must be logged in.New alerts are checked upon device power-up. That is, if an event occurs, you won't be notifieduntil the device is restarted.The alerts icon is on the left side of the home page.Icon DescriptionNo alerts are available.One or more alert is available.The text next to the icon indicates the number of alerts.When you click the icon, the Alert window is displayed. One alert is shown at a time. If there is morethan one alert:lThe higher priority alert is displayed.lWhen you close an alert, the next alert is displayed.lYou can use the "<"and ">" buttons (at the top of the alert window) to view other alerts.The options and instructions shown in the alert window depend on the alert event. Please read theinstructions carefully. They may state, for example, that you have to reconnect to Wi-Fi after an updateis installed.GPS Information and SettingsThe GPS indicator is on the left side of the home page.Icon DescriptionGPS is off (not enabled).Before you can use GPS, you must accept the GPSprivacy agreement andenable GPS. See "GPS Privacy Agreement (Alert)" on page 54 and "EnablingGPS" on page 49.GPSis on and available. (The GPSprivacy agreement has been accepted,and GPSis enabled.)(flashing) GPSis active (acquiring a location fix).The text next to the icon displays the GPS status, for example:"GPS not enabled" or "GPSsearchingfor satellites".When you click the icon, the GPS Information and Settings window is displayed.The window shows the GPSstatus and, if available, location information, including:lTimestamp—indicates the time of the last fix.lHEPE—Horizontal Estimated Position Error; it reflects accuracy (horizontal/vertical precision).Note: To use GPS, a clear line of sight to the GPS satellites is required.Configuring the SettingsWhen you're logged in, the following items are available.View privacy agreement (link displayed if you haven't yet accepted the GPSprivacy agreement). Youcannot enable and use GPSuntil you accept this agreement. Click the link to view and then accept theagreement.Enable GPS—To use GPS, and to configure other GPSsettings, this check box must be selected.GPSMode—How often the device should obtain a fix.Home Page - the Information Center for Your Device and Internet Connection - 35 -
CHAPTER 3 Basics of Your DevicelOne-time—Use a single fix. Use this option if you’ll be using your device at the same location.lContinuous—Fixes are obtained on a regular basis. Also known as auto-tracking. Useful fornavigation or turn-by-turn (TBT) applications (for example, driving directions).Get fix now—This button starts a one-time fix. Not displayed if GPSMode (above) is Continuous or aGPS session is already in progress. If you change the value from Continuous to One-time, you mustclick Save before your changes take effect and the fix becomes possible.Mapping Service—The mapping service (for example, Google Maps or MapQuest) that displays theGPS results (in a separate browser window).Metric units—Specifies whether to use metric when displaying the GPS results (for example, the alti-tude, speed, HEPE).Tip: Additional settings are available at Advanced Settings > WAN > GPS.Wi-Fi Users Information and SettingsThe Wi-Fi users icon shows how many Wi-Fi users are connected to the device.The icon is on the left side of the home page.Icon DescriptionNo users are connected. (One user is connected via USB).One user is connected via Wi-Fi.The number indicates how many Wi-Fi users are connected.When you click the icon, the Wi-Fi Users window is displayed.Table with Connected Users InformationWhen you're logged in, the Wi-Fi Users window shows a table with information on computers currentlyconnected to the device.A row may optionally show one or both of these icons:l—The user of this computer is logged in as administrator.l—This computer is connected to the device through USB cable.MACAddress—Each wireless device has a unique MAC address (assigned by its manufacturer). OnWindows PCs, the MAC address is called the "physical address"; on a Mac, it is called the "EthernetID". See Finding the MAC Address of a Device.Block—Used to block the computer's access to the device. You might want to do this, for example, inthese cases:lYou don't recognize a listed computer.lYou have lots of data to transfer (you want to be the sole user of the bandwidth).lYou're approaching the data limit on your account.Note: You cannot block the administrator. (The row for the administrator has the icon).Max Wi-Fi users—Limits the number of Wi-Fi users that can connect to the device. A smaller numberimproves performance and security.- 36 - Home Page - the Information Center for Your Device and Internet Connection
CHAPTER 3 Basics of Your DeviceDisable Wi-Fi when connected via USB—Turns off the Wi-Fi of the AirCard W801 device when thedevice is connected to a computer through the USBcable. Only this computer will be able to use thedevice and connect to the Internet.Battery Information and SettingsThe battery icon indicates the state of the battery of the device.The text next to the icon displays additional information, for example, the charging status (% remainingor %complete).The icon is on the left side of the home page.Tip:You can also check the battery icon from the Home page, Mini Window, and Device LCD.Icon DescriptionBattery level is critical. Charge the device immediately.No battery; connected to power outlet (through the charger).Connected to USB. Battery is either charging, or is not inserted.Charging through the charger.Battery is low. Charge the device.... The more bars are shown, the more the battery is charged.Battery is charged.When you click the icon, the Battery Information and Settings window is displayed.When you're logged in, you can set the behavior for when the device is:lBattery or USB powered. Choose one of the following:nBetter battery life—At the cost of shorter Wi-Fi range.nLonger Wi-Fi range—At the cost of shorter battery life.lAC powered. Choose one of the following:nLonger Wi-Fi rangenShorter Wi-Fi range—You may want a shorter Wi-Fi range if, for example, you have adesignated wireless area and you need to minimize the effect of your network on othernetworks in the vicinityStandby (Low Power) ModeWhen you're logged in, you can also set how soon the device goes into standby (low power) modewhen no users are connected to it (Standby Timer).You can specify settings for when battery powered and AC powered.Note:This setting has no effect when the device is connected to a computer through the USBcable.When the device is in standby mode, the 3G/4G modem radios, the Wi-Fi radio, and the LCD are off,and the power button is flashing. To exit standby mode, do one of the following:lConnect the AirCard W801 device to a charger or computer, through the USBcable.lPress the power button .See also "Tips on Extending Battery Life" on page 64.Home Page - the Information Center for Your Device and Internet Connection - 37 -
CHAPTER 3 Basics of Your DeviceInternet Connection InformationNote:Data usage amounts are approximate and should not be used for billing purposes. Foraccurate data usage amounts, check with CarrierName.When you click the data icon ( on the left side of the home page), the Internet Connection Infor-mation window is displayed.The window displays:lData statistics for the current connection session:nData sentnData receivednTotal transferrednSession durationlThe WWAN IP address of the device—the external IPaddress of the modem [3G or 4G] (that is,the IP address of the modem as seen from the Internet).Viewing and Configuring Detailed Internet Connection InformationWhen you're logged in, the Internet Connection Information window additionally displays a table thatyou can use to determine data use:lIn the currently billing cycle. These numbers get automatically reset to 0 on the day specified bythe Starts on day drop-down list.lOver the lifetime of the device.lBy network [3G/4G], and by sent/received/total.The window also allows you to:lImmediately reset the data usage figures for the current billing cycle (click the Reset button).lChange the start day of the billing cycle (Starts on day drop-down list).SD Card Information and SettingsThe microSD icon ( ) is on the left side of the home page.The text next to the icon indicates whether the card is:lEnabledlDetectedlAccessible by all ("shared") or only the administratorlAccessible with or without a password (security)When you click the icon, the SD Card Information and Settings window is displayed. The windowdisplays:lThe card status (see the above list)lStorage capacity of the card, and space availableWhen you're logged in, from this window you can:lEnable/disable the microSDcard slot. See "Enabling the microSDCard Slot" on page 46.lSet up access to the card. See "Setting Up Access to the microSD Card" on page 46.Sounds Information and SettingsThe sounds icon ( ) shows whether the device speaker is on.- 38 - Home Page - the Information Center for Your Device and Internet Connection
CHAPTER 3 Basics of Your DeviceThe icon is on the left side of the home page.Icon DescriptionThe device speaker is on.The device speaker is off.When you click the sounds icon, the Sounds window is displayed. The window displays:lStatus of the device speaker (on or off).lIf you're logged in: checkboxes to enable/disable sounds for the following events:nInternet connectednInternet disconnectednWi-Fi user has joined—Useful, for example, to detect an unwelcome Wi-Fi user ifyou're the only one using the device.nWi-Fi user has leftnLast user has left—When you hear the device beep, you can turn off the device,if noone will be using it for a while.nLow battery—Useful as a reminder to charge the device.nSystem alerts—When you hear the device beep, you can then use the deviceLCD or the Alerts window to get information about the alert. See "Alert Infor-mation" on page 34.Note:System alerts include several types of events, for example:• Critical battery• Critical temperature• Software update available• Network update available• Router settings reset• Device startup failureTip:You can also disable all sounds through the mute switch on the device. See"Mute Switch" on page 23.If you've enabled the sounds through the home page, but there are no soundswhen an event occurs, check the position of the Mute switch.Buttons Along the Top of the Home PageThe top horizontal part of the home page has the following areas/buttons:lAdmin Login. See "Logging In" on page 31.lAdmin Setup—Used to rerun the device setup, for example, after you've reset the device to fac-tory default settings. See "Welcome to Your Device Window - Select an Option".lAdvanced settings. See "Advanced Settings" on page 40.lMap me—GPS/Location Based Services.lOpen a Web browser window that shows your current location. See "Opening a WebBrowser Window Showing Your Current Location" on page 50.lSearch for the closest gas station, restaurant, and so on, or do a custom search. See"Performing a Location Search" on page 50.lSupport. See "Support Button" on page 40.lFeedback—Send your comments on using the device. See "Feedback" on page 41.Home Page - the Information Center for Your Device and Internet Connection - 39 -
CHAPTER 3 Basics of Your DevicelHelp—Open the Help system, display the important information booklet, or download the userguide.Admin Setup ButtonThis button displays a window where you can change the:lAdministrator passwordlWi-Fi network name (SSID)lWi-Fi security typelWi-Fi passwordFor more information, see "Welcome to Your Device Window - Select an Option".Advanced SettingsFrom the Advanced Settings window you can configure all the settings of the AirCard W801 deviceand the Web application.This window contains:lThe same settings that are displayed when you click an item on the left side of the home page.lAdditional settings.The Advanced Settings window is organized into the following tabs; each tab has several sections.lDevice tab. See "Device Tab".lWAN tab. See "WAN tab".lWi-Fi tab. See "Wi-Fi tab".lRouter tab. See "Configuring the Router" on page 1.For most fields, field-level Help is displayed to the right of the window, when you select a field. Formore information, see Field-level Help in the Advanced Settings Window.Accessing the Advanced Settings WindowTo access the Advanced Settings window:1. Ensure you're logged in to the home page.2. In the horizontal row of buttons (across the top of the home page), click the Advanced Settingsbutton.Map me ButtonThe Map me button is used for GPS/Location Based Services:you can, for example, search for theclosest gas station, restaurant, and so on, or do a custom search.See "Location Services" on page 49.Support ButtonThe Support button opens, in a new Web browser window (or tab), the online support site for the Air-Card W801 device.Note:This button is available only when you're connected to the Internet.- 40 - Home Page - the Information Center for Your Device and Internet Connection
CHAPTER 3 Basics of Your DeviceFeedbackThe Feedback button opens, in a new Web browser window (or tab), the online feedback site for theAirCard W801 device.Note:This button is available only when you're connected to the Internet.Virtual DeviceThe right half of the home page contains an image of your AirCard W801 device.This is a "virtual device"; it reflects most of the icons and text displayed on the real device.If you click the image, a "Mini window" is opened in a separate, movable Web browser window.Mini WindowIf you click the virtual device in the home page, the Mini Window is displayed—an image of the devicein a separate, movable Web browser window.Similar to the virtual device, the Mini Window reflects most of the icons and text displayed on the realdevice.To save space on your monitor, after displaying the Mini Window you can close the home page andmove the Mini Window to the side of your monitor. Then you can use the window to keep an eye on thestatus of your device and connection. (To reopen the home page, click the Home link.)If you're logged in, the window has a Connect/Disconnect and a Power Off button.Buttons Below the Virtual DeviceNote:The buttons appear only when you're logged in.Connect/Disconnect ButtonThis button disconnects a connection, or connects (if currently there's no connection).Home Page - the Information Center for Your Device and Internet Connection - 41 -
CHAPTER 3 Basics of Your DeviceThe button is displayed if you're logged in and is shown below the virtual device (in the home page)and in the Mini Window.Power Off ButtonThis button powers off the device.Note: You can power the device on only from the device itself.The button is displayed if you're logged in and is shown below the virtual device (in the home page)and in the Mini Window.Sharing Your DeviceSharing Your Internet ConnectionFor others to share your Internet connection:1. Provide the Wi-Fi network name and password to them.2. On their computer, users must do one of the following, and then select the Wi-Fi network of theAirCard W801 device and connect to it (if prompted for a network key/security key/password,the user must enter the Wi-Fi password):WindowsWindows: Use the software provided by the notebook manufacturer.Windows 7: Right-click the icon in the system tray.Windows Vista: Select Control Panel > Network and Internet > Network and Sharing Center> Connect to a network.Windows XP: Select Control Panel > Network Connections > Wireless Network Connections> View available wireless networks.MacChoose Go > Utilities > AirPort Setup Assistant.LinuxPlease see the user documentation of the Linux distribution.Other operating systemsPlease see the user documentation for your operating system or computer.Sharing Access to the microSD CardIf you'll be sharing access to the microSD card, you must provide the guest username and password tothe other users. For details, see "SD Card Information and Settings" on page 38.Connecting to Wi-FiYou may have to manually connect to Wi-Fi after certain events—for example, as part of the initial Air-Card W801 device setup, or after a software update.Tip: The name of the Wi-Fi network is displayed on the device LCD.To connect to Wi-Fi:lDo one of the following, and then select the Wi-Fi network provided by the AirCard W801device and connect to it (if prompted for a network key/security key/password, enter the Wi-Fi- 42 - Sharing Your Device
CHAPTER 3 Basics of Your Devicepassword):WindowsWindows: Use the software provided by the notebook manufacturer.Windows 7: Right-click the icon in the system tray.Windows Vista: Select Control Panel > Network and Internet > Network and Sharing Center> Connect to a network.Windows XP: Select Control Panel > Network Connections > Wireless Network Connections> View available wireless networks.MacChoose Go > Utilities > AirPort Setup Assistant.LinuxPlease see the user documentation of the Linux distribution.Other operating systemsPlease see the user documentation for your operating system or computer.Wi-Fi Password ReminderWhen the Wi-Fi Password Reminder feature is enabled, you can display the Wi-Fi password on theLCD of the device:1. If the LCD is dark (no text or icons are displayed):a. Ensure the LCD is enabled. See Turning the LCD On or Off.b. Briefly press the power button on the device.2. Double-click the power button on the device.To double-click the power button on the device, press it twice, quickly (within 0.5 seconds).The information is displayed for approximately 20 seconds. To clear the information before that, brieflypress the power button on the device.Enabling the Wi-Fi Password ReminderTo enable the Wi-Fi Password Reminder:1. Log in to the home page.2. Click the Advanced Settings button.3. Select Wi-Fi > Security.4. In the Password reminder area, select On.Data ConnectionsSee also:l"Wi-Fi Users Information and Settings" on page 36l"Internet Connection Information" on page 38.l"Mobile Broadband Information and Settings" on page 33.l"3G Roaming Information and Settings" on page 34.l"Signal Information" on page 33.Wi-Fi Password Reminder - 43 -
CHAPTER 3 Basics of Your DeviceLaunching a Network ConnectionAfter the AirCard W801 device powers on and boots up, a connection to the 3G/4G network islaunched automatically, unless you've disabled Connect Automatically.If the connection was not successful, or if you’ve disabled auto-connect or manually ended a con-nection (by clicking the Disconnect button), you can launch a connection by doing one of the fol-lowing:lClick the Connect button on the Virtual Device on the home page (you must be logged in).lClick the Connect button in the Mini Window (you must be logged in).lIf the device LCD displays "Disconnected from 3G/4G network. Connect now?", press thepower button on the device.Ending a ConnectionTo end a 3G/4G connection:1. Ensure you're logged in to the home page.2. Click the Disconnect button in one of these places:lVirtual Device (in the home page). See "Virtual Device" on page 41.lMini Window. See "Mini Window" on page 41.Note:The Wi-Fi connection is still available, so users can, for example, share files by using amicroSD card.Battery Information and SettingsThe battery icon indicates the state of the battery of the device.The text next to the icon displays additional information, for example, the charging status (% remainingor %complete).The icon is on the left side of the home page.Tip:You can also check the battery icon from the Home page, Mini Window, and Device LCD.Icon DescriptionBattery level is critical. Charge the device immediately.No battery; connected to power outlet (through the charger).Connected to USB. Battery is either charging, or is not inserted.Charging through the charger.Battery is low. Charge the device.... The more bars are shown, the more the battery is charged.Battery is charged.When you click the icon, the Battery Information and Settings window is displayed.When you're logged in, you can set the behavior for when the device is:lBattery or USB powered. Choose one of the following:nBetter battery life—At the cost of shorter Wi-Fi range.nLonger Wi-Fi range—At the cost of shorter battery life.lAC powered. Choose one of the following:- 44 - Battery Information and Settings
CHAPTER 3 Basics of Your DevicenLonger Wi-Fi rangenShorter Wi-Fi range—You may want a shorter Wi-Fi range if, for example, you have adesignated wireless area and you need to minimize the effect of your network on othernetworks in the vicinityStandby (Low Power) ModeWhen you're logged in, you can also set how soon the device goes into standby (low power) modewhen no users are connected to it (Standby Timer).You can specify settings for when battery powered and AC powered.Note:This setting has no effect when the device is connected to a computer through the USBcable.When the device is in standby mode, the 3G/4G modem radios, the Wi-Fi radio, and the LCD are off,and the power button is flashing. To exit standby mode, do one of the following:lConnect the AirCard W801 device to a charger or computer, through the USBcable.lPress the power button .See also "Tips on Extending Battery Life" on page 64.Low Battery AlertYou can set an alert to sound when the battery level is low.You can set the alert from the home page or from the Advanced Settings window.Setting the Alert From the Home Page1. Ensure you're logged in to the home page.2. In the vertical row of icons (down the left side of the home page), click the Sounds icon ( ).3. In the Sounds window, select Low battery.Setting the Alert From the Advanced Settings Window1. Log in to the home page.2. Click the Advanced Settings button.3. Select Device >Sounds.4. For the Low battery alerts field, select Enable.5. From the Alert when drop-down list, select the battery level at which the alert is to sound.Critical Battery Level AlertYou can enable an alert to sound when the battery level is critical (that is, dangerously low).To enable the alert :1. Log in to the home page.2. Click the Advanced Settings button.3. Select Device >Sounds.4. For the System alerts field, select Enable.Battery Information and Settings - 45 -
CHAPTER 3 Basics of Your DeviceNote:System alerts include several types of events, for example:• Critical battery• Critical temperature• Software update available• Network update available• Router settings reset• Device startup failuremicroSD CardSee also:l"microSD Card Slot" on page 27.l"SD Card Error (Alert)" on page 55.l"SD Card Information and Settings" on page 38.Things You Must Do Before You Can Use the microSD Card SlotBefore you and other users can use the microSD card slot:1. Enable the slot. See "Enabling the microSDCard Slot" on page 46.2. Set up access to the slot. See "Setting Up Access to the microSD Card" on page 46.3. Optionally, rename the microSD Shared Folder Name. See "microSD Shared Folder Name"on page 47.4. Inform others how they can access the card. See "Accessing the microSD Card" on page 48.Enabling the microSDCard SlotBefore computers can recognize the microSDcard, the microSDslot on the AirCard W801 device mustbe enabled.To enable the microSDslot:1. Ensure you're logged in to the home page.2. In the SD Card Information and Settings window or from Advanced Settings >Device >microSDcard, select Enable SDCard. (See "SD Card Information and Settings" on page 38.)Setting Up Access to the microSD CardIf you've enabled access to the microSD card, you must also specify whether a username and pass-word are required to access the card.To set up access to the microSD card:1. Ensure you're logged in to the home page.2. In the SD Card Information and Settings window or from Advanced Settings >Device >microSDcard, under "Username and Password Security", select one of the values:lTo have no security, select None.Anyone can access the card; no username or password is required.lTo allow only the administrator to access the card, select Administrator Only.When prompted for the username (when you try to access the card), enter "admin". Forthe password, enter the home page login password.lTo allow non-administrator users to access the card, select Administrator + Guest.3. If you've selected Administrator +Guest:- 46 - microSD Card
CHAPTER 3 Basics of Your Devicea. Optionally, change the Set Guest Username and Set Guest Password fields(up to 20 characters each; spaces are allowed).b. Give the guest username and password to people whom you want to allowaccess to the card.microSD Shared Folder NameYou can optionally change the name of the folder that the microSDcard shows up as (in the filebrowser program); the default folder name is "shared".To change the shared folder name:1. Ensure you're logged in to the home page.2. Click Advanced settings > Device > MicroSD card.3. In the MicroSD shared folder name field, type the new name.Up to 32 characters (letters, numbers, and spaces) are allowed.For information on how this folder name is used, see "Accessing the microSD Card" on page 48.Inserting a microSD Card into the DeviceTo insert the microSD card:1. Gently flip open the tab labelled "microSD" on the side of the device.2. Gently insert the microSD card (label facing up) into the slot on the side of the device, until themicroSD card clicks into place.Note: If your microSD card has not been formatted, or is in a format that your computerdoes not recognize, you may be prompted to format the microSD card. The formattingprocedure erases all the data on the microSD card, after which the files CANNOT beretrieved. To prevent the loss of important data, please check the contents before youformat the microSD card.3. Check the status of the microSDcard. See "SD Card Information and Settings" on page 38.Removing a microSD Card From the DeviceTo remove the microSD card:1. Ensure you and other users have completed any file transfers.2. Safely remove the hardware.Windows Vista and Windows XPClick the Safely Remove Hardware icon ( in Windows Vista; in Windows XP) in the sys-tem tray, and click the Safely remove USB Mass Storage Device entry for the microSD card.Windows 2000Click the Safely Remove Hardware icon in the system tray, and click the Stop USB MassStorage Device entry for the microSD card.microSD Card - 47 -
CHAPTER 3 Basics of Your DeviceMacEject the drive.Other operating systemsPlease see the user documentation for your operating system or computer.3. Gently flip open the tab labelled "microSD" on the side of the device.4. Using your fingernail or a thin blunt object, gently press the microSD card in and then release;it should partially pop out of its slot, as shown in the drawing above.5. Remove the microSD card and store it in a safe place.6. Close the tab over the microSD slot of the device.Accessing the microSD CardIf the microSDslot is enabled, an inserted card appears in your file browser as a shared network drive.The way to access the card varies, depending on your operating system.Note: In the information that follows, <Hostname> is the value of the Hostname field (inAdvanced Settings >Wi-Fi >Network and also in Advanced Settings >Router >LAN).WindowsDo one of the following:lIn Windows Explorer or Internet Explorer, type "\\" and then one of the following :n<Router IP address> (field in Advanced Settings >Router >LAN), followed by themicroSDShared Folder Name. See "microSD Shared Folder Name" on page 47.For example: \\192.168.0.1\sharedn<Hostname>, followed by the microSD Shared Folder Name.For example:\\MyDeviceName\sharedlFrom the Windows start menu: start >Run >\\<Hostname><microSD Shared Folder Name>Mac1. In Finder, select Go > Connect to Server.2. Type smb://<Hostname>shared3. In Finder, double-click the shared drive.LinuxDo one of the following:lOpen the file browser and, in the address bar, type:smb://<Hostname>/sharedlOpen up the run menu (Alt+F2) and type: smb://<Hostname>/sharedOther operating systemsPlease see the user documentation for your operating system or computer.If security has been enabled for the microSD card, you will be prompted to enter the username andpassword for the microSDcard. (See "Setting Up Access to the microSD Card" on page 46).- 48 - microSD Card
CHAPTER 3 Basics of Your DeviceLocation ServicesSee also:l"GPS Information and Settings" on page 35.l"GPS Privacy Agreement (Alert)" on page 54.l"GPS Fix Not Available" on page 66.Requirements for GPS ServiceTo access GPS services:lYou must accept the GPSprivacy agreement.lGPS must be enabled.GPS services are not available if:lYou are indoors. GPS receivers must be able to lock onto the global positioning satellites toaccurately determine position. The number of obstructions present indoors often makes accu-rate position determination impossible.Enabling GPSTo enable GPS:1. Ensure you're logged in to the home page.2. Do one of the following:lIn the vertical row of icons (down the left side of the home page), click the GPS icon () and, in the window that's displayed, select Enable GPS.lClick Advanced settings > WAN> GPS and select Enable GPS.If the GPSprivacy agreement is displayed, you must read and accept it.Note:If Enable GPSis not available, you must accept the GPSprivacy agreement. See"GPS Privacy Agreement (Alert)" on page 54.Displaying Your Location InformationTo display your location information:1. Ensure you're logged in to the home page.2. Ensure GPS is enabled.3. Ensure you have a clear line of sight to the GPS satellites.4. Click the GPS indicator (on the left side of the home page).5. In the GPS Information and Settings window, set GPSMode to One-time, and click Get fix now.Your location information is displayed in the top part of the window.Tip:You can also display location information from Advanced Settings > WAN > GPS — clickthe Get fix now button.Alternatively, you can display your current location in a Web browser. See "Opening a WebBrowser Window Showing Your Current Location" on page 50.Location Services - 49 -
CHAPTER 3 Basics of Your DeviceOpening a Web Browser Window Showing Your Current LocationTo open a Web browser window that shows your current location:1. Ensure GPS is enabled.2. Ensure you have a clear line of sight to the GPS satellites.3. In the horizontal row of buttons (across the top of the home page), click the Map me ( ) but-ton.See also "Changing Your Mapping Service" on page 51.Performing a Location SearchTo perform a search for establishments near your current location:The results of the search are displayed in a new browser window or tab.See also "Changing Your Mapping Service" on page 51.Changing the GPSsettingsBasic GPSsettings can be changed in the GPS Information and Settings window. See "GPS Infor-mation and Settings" on page 35.Additional settings are available at Advanced Settings >WAN>GPS.Setting the GPS ModeGPSmode determines whether the location fix is done:lOnce ("one-time"), orlPeriodically ("continuous")—used, for example, for navigation/turn-by-turn (TBT) applications.To set the GPSmode:1. Ensure you're logged in to the home page.2. Click the GPS indicator (on the left side of the home page).3. In the GPS Information and Settings window, under GPSMode, select one of the following:lOne-time—Use a single fix. Use this option if you’ll be using your device at thesame location.Tip:If you want to get a fix now, click the Get fix now button.lContinuous—Fixes are obtained on a regular basis. Also known as auto-track-ing. Useful for navigation or turn-by-turn (TBT) applications (for example, drivingdirections).Setting the GPS Fix RateThe GPSfix rate determines how often GPSfixes are obtained. This option is available only if the fixmode is set to Continuous.To set the GPSfix rate:1. Log in to the home page.2. Click the Advanced Settings button.3. Select WAN>GPS.- 50 - Location Services
CHAPTER 3 Basics of Your Device4. Ensure GPSMode is set to Continuous.5. In the Fix Rate field, enter a number between 1 and 999 (seconds).The smaller the number, the more up-to-date the location tracking will be, at the cost ofshorter battery life of the device. Available only if GPSMode is set to Continuous.Using Metric UnitsTo use metric units in the display of location information (for example, speed, altitude):1. Ensure you're logged in to the home page.2. Click the GPS indicator (on the left side of the home page).3. In the GPS Information and Settings window, select the Metric units check box.Changing Your Mapping ServiceTo change the mapping service (for example, Google Maps or MapQuest) that displays the GPSresults (in a separate browser window):1. Ensure you're logged in to the home page.2. Click the GPS indicator (on the left side of the home page).3. In the GPS Information and Settings window, from the Mapping service drop-down list, selectthe service.Performance Setting (GPS)The performance setting determines the amount of time the device waits for a satellite to be discoveredwhen obtaining GPSinformation.To set the performance:1. Log in to the home page.2. Click the Advanced Settings button.3. Select WAN>GPS.4. In the Performance area, select one of the following:lAutomatic—The device automatically determines the most appropriate settingto use.lManual—In the input field, enter the number of seconds the device should waitfor a satellite to be discovered. If this time is exceeded, an error is reported.AccuracyThe accuracy setting determines how accurate the location information is.To set the accuracy:1. Log in to the home page.2. Click the Advanced Settings button.3. Select WAN>GPS.4. In the Accuracy area, select one of the following:lAutomatic—The device automatically determines the most appropriate settingto use.Location Services - 51 -
CHAPTER 3 Basics of Your DevicelManual—In the input field, enter the number of meters to which the data must beaccurate. Note:If the value is very small (i.e. very high accuracy), the fix may fail.UpdatesNote:If a software update or 3G network update is available, the device LCD displays a mes-sage, and an alert is available from the home page. See "Software Update Available (Alert)" onpage 55 and "3G Network Update Available (Alert)" on page 54.The update may improve performance and functionality.To check for updates, you have the option to:nCheck for updates immediately. See "Check for Updates Immediately" on page 52.nSet the Web application to Automatically check for updates. See "Automatically Check forUpdates" on page 52.Automatically Check for UpdatesThe updates may include the following:lDevice firmwarel3G network updatelThe Web applicationlHelp fileslOther filesTo specify how often the Web application checks for updates:1. Log in to the home page.2. Click the Advanced Settings button.3. Select Device > Basic.4. From the Check for updates drop-down list, select the desired value.Tip:When updates are available, an alert is shown in the Web application. See "Alert Infor-mation" on page 34.Check for Updates ImmediatelyThe updates may include the following:lDevice firmwarel3G network updatelThe Web applicationlHelp fileslOther filesNote: During installation of the update:• DONOT turn off or unplug the device.• Your Wi-Fi and Internet connections won’t be available.When the installation is complete, you will need to reconnect to Wi-Fi. (See "Connecting to Wi-Fi" on page 42).To check for updates:- 52 - Updates
CHAPTER 3 Basics of Your Device1. Log in to the home page.2. Ensure you're connected to 3G/4G.3. Click the Advanced Settings button.4. Select Device > Basic.5. Click the Check for updates now button.Text next to the button indicates whether updates are available. If updates are available, anInstall now button is displayed.6. If updates are available:a. Ensure your AirCard W801 device is connected to a charger or computer, through theUSBcable.b. Click Install now to install the updates.c. When the installation is complete, reconnect to Wi-Fi. See "Connecting to Wi-Fi" onpage 42.Upgrade Firmware from a FileUse this option when you have an updated firmware file that you've, for example, downloaded from theCarrierName or Sierra Wireless Web site.Note: During installation of the update:• DONOT turn off or unplug the device.• Your Wi-Fi and Internet connections won’t be available.When the installation is complete, you will need to reconnect to Wi-Fi. (See "Connecting to Wi-Fi" on page 42).To upgrade the device firmware from a file:1. Ensure Disable Wi-Fi when connected via USB is set to Enabled. See "Disabling Wi-Fi WhenConnected Through USB" on page 26.2. Ensure your AirCard W801 device is connected to a charger or computer, through the USBcable.3. Log in to the home page.4. Click the Advanced Settings button.5. If you want to later confirm that the upgrade was successful, write down the current version infor-mation (shown in Device > About):lSoftware versionlFirmware version (in the 3Gsection)lFirmware version (in the 4Gsection)6. Select Device > Basic.7. Optional, but recommended: save the current configuration:a. Click the Export button.b. Save the file. Note the filename and path.8. Next to the Update firmware from file field, click the Browse button and select the firmware fileto upload to the device.9. Click Update.Please wait while the upgrade occurs; this may take several minutes. The device LCD showsthe upgrade status. The device will restart (possibly several times).Once the upgrade is complete, the LCD device shows the usual icons and text (for example,the device name).Updates - 53 -
CHAPTER 3 Basics of Your Device10. If you want to confirm that the upgrade was successful, compare the current version information(in Device > About) to the values you wrote down earlier (before the upgrade).11. If you've saved the current configuration, reload it.a. Next to the Import Router Settings field, click the Browse button and select the fileyou've saved.b. Click Import.12. Reconnect to Wi-Fi. See "Connecting to Wi-Fi" on page 42.Alerts3G Activation Required (Alert)If only 3G coverage is available, you won't be able to connect to the Internet until 3G activation hasbeen completed.To activate 3G on your device:1. Ensure you have 3G coverage.2. Ensure you're logged in to the home page.3. In the 3G Activation Required alert window, click Activate now.Activation is then performed over the network; no user interaction is required.lIf activation is successful, "Activation complete!" is displayed. You can now connect to the 3Gnetwork. If the connection is not established automatically, click the Connect button in thehome page or Mini Window.lIf activation was not successful, "Activation failed" is displayed. Prepare the following, and con-tact CarrierName:lYour billing information.lESNof the AirCard W801 device (displayed on the packaging, on the device [under thebattery], and at Advanced Settings >Device >About).3G Network Update Available (Alert)The 3G Network Update Available alert is displayed if a PRL update is available for your device. Theupdate may improve your 3G network service.Note: During installation of the update:• DONOT turn off or unplug the device.• Your 3G connection won’t be available. (Your 4G connection won't be affected.)To install the update:1. Ensure you have 3G coverage.2. Ensure you're logged in to the home page.3. In the 3G Network Update Available alert window, click Update now.GPS Privacy Agreement (Alert)The GPS Privacy Agreement alert is displayed if the GPSprivacy agreement hasn't been accepted.(You cannot use GPS until you accept the GPSprivacy agreement and then enable GPS.)To accept the GPSprivacy agreement:- 54 - Alerts
CHAPTER 3 Basics of Your Device1. Ensure you're logged in to the home page.2. Do one of the following:lIn the vertical row of icons (down the left side of the home page), click the GPS icon () and, in the window that's displayed, click View privacy agreement.lDisplay the GPS Privacy Agreement alert window. See "Alert Information" on page 34.3. Read the agreement, and select I accept.SD Card Error (Alert)If you're having problems reading from the microSDcard, or if the SD Card Error alert window is dis-played or the device LCDdisplays "SDCard error", try the following:1. Remove and reinsert the microSDcard.2. If the card is still not working, try it in the microSD slot of another computing device.lIf it works in the other device, the card slot on your AirCard W801 device may have a problem.lIf the card doesn’t work in the other computing device, try one of the following:nUse a different microSD card.nReformat your card.Note: The formatting procedure erases all the data on the microSD card, afterwhich the files CANNOT be retrieved. To prevent the loss of important data,please check the contents before you format the microSD card.Software Update Available (Alert)The update may improve performance and functionality.Note: During installation of the update, your Internet and Wi-Fi connections won’t be available.When the installation is complete, you will need to reconnect to Wi-Fi.To install the update:1. Ensure your AirCard W801 device is connected to a charger or computer, through the USBcable.2. Ensure you're logged in to the home page.3. In the Software Update Available alert window, click Install now.The window displays the installation status.4. When the installation is complete, reconnect to Wi-Fi. See "Connecting to Wi-Fi" on page 42.Viewing Device InformationTo view information about your device:1. Log in to the home page.2. Click the Advanced Settings button.3. Select Device > About.Note:4G information is not available if WANmode is "3Gonly".(WANmode is in Advanced Settings >WAN>Setup.)The following information is displayed:Viewing Device Information - 55 -
CHAPTER 3 Basics of Your DevicelManufacturerlModellSoftware Version.Firmware version of the router component of the device.lRouter PRI version.PRI version of the router component of the device. The PRI (Product Release Instructions) is afile that contains the settings used to configure wireless products for a particular service pro-vider, customer, or purpose.lESN/MEID (3G).The ESN(Electronic Serial Number) is the unique first-generation serial number assigned tothe 3G component of the device.The MEID (Mobile Equipment Identifier) is the unique second-generation serial numberassigned to the 3G component of the device.l3G PRL version.The PRL (Preferred Roaming List) is an account configuration item set by your service pro-vider. It controls the radio channels/network carrier used by the 3G modem. An updated PRLmay improve your 3G network service.l3G firmware version.Firmware version of the 3G component of the device.l3G PRI version.PRI version of the 3G component of the device. The PRI (Product Release Instructions) is a filethat contains the settings used to configure wireless products for a particular service provider,customer, or purpose.l4G MAC address.MAC address of the 4G module. Each wireless device has a unique MAC address (assignedby its manufacturer).l4G firmware version.Firmware version of the 4G component of the device.l3G activation status.Activated, or not activated.lOriginal activation date.Date that the 3G modem/account were first activated.lNetwork operator.The operator (carrier) that your device and account were activated for.The window also has buttons to:lSave the information to a text file.lReset the 3G/4G configuration of the device to factory default settings. See Resetting the / Con-figuration to Factory Default Settings.Viewing 3G Activation InformationTo view 3G activation information:1. Log in to the home page.2. Click the Advanced Settings button.3. Select Device > About.The following fields are related to 3G activation:lActivation status.Activated, or not activated.- 56 - Viewing 3G Activation Information
CHAPTER 3 Basics of Your DevicelActivation date.Date that the 3G modem/account were first activated.lNetwork operator.The operator (carrier) that your device and account were activated for.Viewing LogsSystem EventsYou can enable/disable, as a group, the logging of the following events:lSoftware update availablelNetwork update availablelPrimary WANfailoverlPrimary WANswitchbacklUnexpected data connection losslChanges to miscellaneous settingsThe following system events are always logged:lIntrusion alertslUnexpected power losslCritical batterylCritical temperaturelRouter settings resetlFirmware updateEnabling/Disabling Logging of System EventsTo enable/disable logging of system events:1. Log in to the home page.2. Click the Advanced Settings button.3. Select Device > Log.4. In the System events area, select Enable or Disable.Note: Certain events are always logged; see "System Events" on page 57.Exporting System EventsTo export system events to a text file:1. Log in to the home page.2. Click the Advanced Settings button.3. Select Device > Log.4. Ensure System events is set to Enable.5. Click the Export button.Clearing the Log (System Events)To erase all the data from the system events log:Viewing Logs - 57 -
CHAPTER 3 Basics of Your Device1. Log in to the home page.2. Click the Advanced Settings button.3. Select Device > Log.4. Ensure System events is set to Enable.5. In the System events area, click the Clear log button.Connection HistoryThe connection history shows the time of connections to and disconnections from the Internet.Note: The connection history does not log the amount of data transferred. In the Internet Con-nection Information window, you can view information on the current billing cycle and lifetime ofthe device; see "Internet Connection Information" on page 38.Enabling/Disabling Logging of Connect/DisconnectsTo enable/disable logging of Internet connect/disconnects:1. Log in to the home page.2. Click the Advanced Settings button.3. Select Device > Log.4. In the Connect/disconnect area, select Enable or Disable.Exporting the Connection HistoryTo export the connection history to a text file:1. Log in to the home page.2. Click the Advanced Settings button.3. Select Device > Log.4. Ensure Connection/disconnect is set to Enable.5. In the Connection/disconnect area, click the Export button.Clearing the Log (Connection History)To erase all the data from the connection history log:1. Log in to the home page.2. Click the Advanced Settings button.3. Select Device > Log.4. In the Connect/disconnect area, click the Clear log button.Setting the Method Used for Time AcquisitionTime information is stored in the connection history log and system events log.To set the method used for obtaining the time:1. Log in to the home page.2. Click the Advanced Settings button.3. Select Device > Logs.- 58 - Viewing Logs
CHAPTER 3 Basics of Your Device4. From the Time acquisition method drop-down list, select CDMA or NTP.If CDMA is selected, time information is obtained from the CDMA (3G) network; this is moreaccurate than NTP, but requires CDMA (3G) coverage.If NTP is selected, the AirCard W801 device's clock is synchronized to a Network Time Protocolserver on the Internet; not as accurate as when using the CDMA setting, but doesn't requireCDMA (3G) coverage. Use this setting if you have 4G but no 3G coverage.Viewing Logs - 59 -
CHAPTER 4 Resources (FAQs, Tips, and More)Resources (FAQs, Tips, and More)Online HelpTo display the online Help:1. In the Web application, click the Help button and, from the menu, select Online Help.The Help system is opened in a new Web browser window or tab.You have several options to find the information you need:lBrowse the Table of Contents.lUse the Index or Search feature: click the appropriate button in the lower left part of the helpwindow, and type the information you're looking for.Some Other Ways to View Help InformationHere are some other ways to view Help information:lSome windows have a icon. Click the icon to view Help information.lWhen you select a field in the Advanced Settings window, help information, if available, is dis-played to the right of the window.Frequently Asked Questions and TipsHow Can I Tell I'm Connected to 3G/4G?When you're connected:lThe 3G or 4G icon (on the left side of the home page) is solid. For example, .lThe bottom area of the device LCD, the Virtual Device, and the Mini Window show the datatransfer icon and data transfer information (amount of data; connection duration).What Do I Do if I Forgot the Administrator Password?If you forgot the administrator password (used to log in to the home page):1. Reset the router component of the device to factory default settings. See "Resetting the RouterComponent to Factory Default Settings" on page 28.2. Go through the device setup, during which the administrator password will be displayed; write itdown in a safe place. See "Setting Up the Device" on page 14.Questions about My AccountIf the Connection is “Always On,” am I Always Being Billed?No. The connection to the network goes dormant after a period of inactivity, but the connection can bere-established faster than having to reconnect. Billing occurs only when data is passed across the net-work.- 62 - Online Help
CHAPTER 4 Resources (FAQs, Tips, and More)Questions about GPS and Location ServicesWhat is LBS?LBS (Location-Based Services) is used to provide enhanced Local Search functionality via internetmapping services. For more information, see "Performing a Location Search" on page 50.What is GPS?GPS stands for Global Positioning System, which is a system that uses a series of 24 geosynchronoussatellites to provide location data.GPS satellites transmit signals to equipment on the ground. GPS receivers passively receive satellitesignals, but do not transmit.How do I Use the Enhanced Local Search Feature?See "Performing a Location Search" on page 50.Where Can I Use GPS?GPS works wherever there is line-of-sight access to the GPS satellites.How do I Enable/disable GPS?By default, Location Services are disabled.To enable Location Services, see "Enabling GPS" on page 49.Location-Based Services LimitationsWeather conditions may affect your ability to get a clear view of the satellites and thus to acquire aGPS fix.Other QuestionsAre Terminal Sessions Supported?Terminal sessions (for example, via telnet or ssh) are not supported.Improving Signal StrengthTo improve the signal strength, try the following:lEnsure you're inside the network coverage area.lTry reorienting your device.lMove the device and your computer to another location—you may be in or near a structure thatis blocking the signal. (Every obstacle [for example, walls, ceilings, furniture] between the Air-Card W801 device and other wireless devices decreases the signal strength.)lPlace the AirCard W801 device in a centralized location, as high as possible in the room.lMake sure there’s plenty of space around your device to provide the best signal reception.lKeep the device at least 3-6 feet away from electrical devices that generate RF interference (forexample, microwaves, TVs, 2.4 GHz cordless phones, cellular phones, baby monitors, wirelessspeakers). If you're not using these electrical devices, turn them off.Frequently Asked Questions and Tips - 63 -
CHAPTER 4 Resources (FAQs, Tips, and More)lIf possible, place your devices so that the signal passes through open doorways or drywall, asopposed to concrete, brick, metal, walls with insulation, and so on.lIf you cannot obtain service, contact Service_Provider—a network or account problem may bepreventing you from obtaining service.Tips on Extending Battery LifeTo extend battery life:lWhen you're not using the device, power it off, or end the 3G/4G connection. (Click the Dis-connect button in the home page).lConnect the device, through the USBcable, to the charger or a computer, and disable Wi-Fi.See "Disabling Wi-Fi When Connected Through USB" on page 26.lAdjust the LCD—do one or more of the following:lTurn off the LCD. (Advanced Settings >Device >Display >LCD Backlight)lDecrease the brightness of the LCD. (Advanced Settings >Device >Display >Backlight Settings >On Battery/USB Power)lSet the LCD to turn off sooner. See "Setting the LCD Timeout" on page 1.lConfigure the setting (for when battery powered or connected via USB) to "Better battery life".(Advanced Settings >Wi-Fi >Network >Battery or USBpowered)lEnable standby (low power) mode. See "Standby (Low Power) Mode" on page 45.lTurn off the lighting of the power button (i.e. LED). (Advanced Settings >Device >Display >Power Button LED)lLimit the number of Wi-Fi users. (Advanced Settings >Wi-Fi >Network >Max number ofusers)lIf you have 3G but not 4Gcoverage, set WANmode to 3G only. (Advanced Settings >WAN>Setup >WANmode)lIf GPSis enabled and you're using your device from the same location, set GPSMode to One-time. See "Setting the GPS Mode" on page 50.Troubleshooting TipsGeneral tips:lCheck the system events log. See "Exporting System Events" on page 57.lIf some settings are preventing you from connecting to Wi-Fi, connect to the AirCard W801device through USB cable, and then change the settings. See "Requirements - USB TetheredMode" on page 26 and "Connecting the Device to Your Computer Through the USB Cable" onpage 26.lThe knowledge base at the Sierra Wireless Web site (sierrawireless.com/support/customer_help.aspx) may also be useful.Messages Displayed on the Device LCDSee also "SD Card Error (Alert)" on page 55.3G Activation FailedIf this message is displayed on the device LCD or in the 3G Activation Required alert window (afteryou've attempted activation):- 64 - Troubleshooting Tips
CHAPTER 4 Resources (FAQs, Tips, and More)1. Ensure you're in 3G coverage and the signal strength is strong.2. Power the device off and on. See "Powering the Device Off" on page 22 and "Powering theDevice On" on page 22.3. If the "Activation failed" message is still displayed, prepare the following, and contact Car-rierName:lYour billing information.lESNof the AirCard W801 device (displayed on the packaging, on the device [under thebattery], and at Advanced Settings >Device >About).Connection ErrorIf this message persists on the device LCD, update the 3G profile:1. Log in to the home page.2. Click the Advanced Settings button.3. Select WAN > Setup.4. Click Update 3G profile.5. If an error message and number are displayed on the LCD after the update, note the infor-mation and contact CarrierName.Searching for NetworkThis message is displayed on the LCD until a 3G or 4G network is acquired.If this message persists, see the tips in Cannot Connect to the / Network.Update FailedIf this message is displayed on the device LCD or in the 3G Network Update Available or SoftwareUpdate Available alert windows (after you've attempted the update):1. Ensure your AirCard W801 device is connected to a charger or computer, through the USBcable.2. Retry the update.3. If the "Update failed" message is still displayed, contact CarrierName.LCD Is DarkThe LCDis dark and is not displaying any text or icons if:lThe device is powered on and:lThe LCD is turned off (Advanced Settings>Device >Display > LCD Backlight).lThe LCDis turned on, but the LCDis dormant (inactivity timeout). To make the LCDactive, briefly press the power button on the device.lThe device is in standby (low power) mode. To exit this mode, briefly press the powerbutton on the device.lThe device is powered off.To power on the device:1. Ensure a battery is inserted into the device.2. Press the power button on the device for approximately two seconds.Troubleshooting Tips - 65 -
CHAPTER 4 Resources (FAQs, Tips, and More)If the LCDis still dark, use the supplied USBcable to connect the device to a charger or to acomputer.Insufficient Signal StrengthIf you have insufficient signal strength, the icon is displayed (on the left side of the home page).Insufficient signal strength may occur because:lYou are outside the network coverage area.lYour device’s internal antenna is pointing in the wrong direction.lYou are in or near a structure that is blocking the signal.lYou are near a device that is causing radio signal interference.lA network or account problem is preventing you from obtaining service.See also "Improving Signal Strength" on page 63.Location Services Aren’t Working or Don’t Seem to Be AvailableEnsure that GPSis enabled. See "Enabling GPS" on page 49.Ensure you have a clear line of sight to the GPS satellites.GPS Fix Not AvailableIf the "GPS Fix not available" window is displayed:lEnsure you have a clear view of the sky; if you're in a forested area, or in or near tall buildings,move to another location.To retry a fix, click Retry Now. Otherwise, click Cancel.WiFiCannot Check for UpdatesEnsure your AirCard W801 device is connected to a charger or computer, through the USBcable.Contacting Customer Service- 66 - Contacting Customer Service
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CHAPTER 5 Technical Specifications and Regulatory InformationTechnical Specifications and RegulatoryInformationTechnical SpecificationsLED OperationSee "Using the Power Button to Determine the Device State" on page 22.Radio Frequency and Electrical SpecificationsApprovals TBABatterySize:TBD mAhDuration for full charge:lACcharger:TBD hourslPCUSBcable:TBD hoursCharge life:lTBD hours under standard uselTBD hours of continuous useCurrentMaximum: TBD ATypical data call current (talk mode):lTBD mA (1X)lTBD mA (1xEV-DO)lTBD(WiMAX)Standby:lTBD mA (1xEV-DO/IS2000 hybrid mode)lTBD(WiMAX)TransmitPCS: 1850 to 1910 MHzCellular: 824 to 849 MHzWiMAX: 2495 to 2690 MHzReceivePCS: 1930 to 1990 MHzCellular: 869 to 894 MHzWiMAX: 2495 to 2690 MHzGPS: 1575.42 MHz- 68 - Technical Specifications
CHAPTER 5 Technical Specifications and Regulatory InformationSoftware SpecificationsCDMA (3G) specification IS-2000 Release 0Data service IS-707AWiMAX(4G)specification IEEE 802.16e-2005Wi-Fi specification IEEE 802.11bIEEE 802.11gWi-Fi security and encryption pro-tocolsWEP Open & SharedWEP-64WEP-128WPA-Personal TKIP & AES (Pre-Shared Key or WPA-PSK)WPA2-Personal TKIP & AES (WPA2-PSK)WPA+WPA2-Personal (WPA+WPA2 PSK)SMS (IS-637) Not supportedFAX Not supportedIOTA SupportedOTASP (IS-683A, IS-683B, IS-683C) SupportedOTAPA SupportedPRL (Preferred Roaming List) SupportedAuthentication SupportedVoice Not supportedNAM SinglePosition Location StandaloneTTY/Accessibility Not supportedMobile IP SupportedNetwork protocols (router) TCP, UDP, ARP, RARP, ICMPVPNPass-through of the following VPN types:lPPTPlIPSecTunneling of multiple VPN sessions simultaneously is supported.Software SpecificationsEnvironmental SpecificationsOperating temperature -20 to +55°CStorage temperature -40 to +85°CHumidity 95%, non-condensingVibration 10-1000 Hz, 6G, 60 min/axis, 3 hrs total (non-operating)Drop 1 m on concreteEnvironmental SpecificationsMechanical SpecificationsDimensions (W x L x H) 81 mm x 81 mm x 16 mmPower button SupportedHeadset jack Not supportedLED WhiteTechnical Specifications - 69 -
CHAPTER 5 Technical Specifications and Regulatory InformationRegulatory InformationRegulatory NoticesThe design of the AirCard W801 device complies with U.S. Federal Communications Commission(FCC) guidelines respecting safety levels of radio frequency (RF) exposure for mobile devices, whichin turn are consistent with the following safety standards previously set by U.S. and international stand-ards bodies:lANSI / IEEE C95.1-1999, IEEE Standard for Safety Levels with Respect to Human Exposure toRadio Frequency Electromagnetic Fields, 3kHz to 300 GHzlNational Council on Radiation Protection and Measurements (NCRP) Report 86, ‐1986, Bio-logical Effects and Exposure Criteria for Radio Frequency Electromagnetic FieldslInternational Commission on Non-Ionising Radiation Protection (ICNIRP) 1998, Guidelines forlimiting exposure to time-varying electric, magnetic, and electromagnetic fields (up to 300 GHz)FCC ID: N7N-MHS801.RFExposure - This device is only authorized for use in a mobile application. At least 20cm (8inches)of separation distance between the AirCard W801 device and the user's body must be maintained atall times.WARNING (EMI) - United States FCC Information - This equipment has been tested and found tocomply with the limits for a Class B computing device peripheral, pursuant to Parts 15 and 27 of theFCC rules. These limits are designed to provide reasonable protection against harmful interference ina residential installation.This equipment generates, uses, and can radiate radio frequency energy and, if not installed and usedin accordance with the instructions, may cause harmful interference to radio communications. How-ever, there is no guarantee that interference will not occur in a particular installation.If this equipment does cause harmful interference to radio or television reception, which can be deter-mined by turning the equipment off and on, the user is encouraged to try to correct the interference byone or more of the following measures:lReorient or relocate the receiving antenna.lIncrease the separation between the equipment and receiver.lConnect the equipment into an outlet on a circuit different from that to which the receiver is con-nected.lConsult the dealer or an experienced radio/TV technician for help.This device complies with Parts 15 and 27 of the FCC Rules. Operation is subject to the condition thatthis device does not cause harmful interference.PatentsPortions of this product may be covered by some or all of the following US patents:5,515,013 5,629,960 5,845,216 5,847,553 5,878,2345,890,057 5,929,815 6,169,884 6,191,741 6,199,1686,339,405 6,359,591 6,400,336 6,516,204 6,561,851- 70 - Regulatory Information
CHAPTER 5 Technical Specifications and Regulatory Information6,643,501 6,653,979 6,697,030 6,785,830 6,845,2496,847,830 6,876,697 6,879,585 6,886,049 6,968,1716,985,757 7,023,878 7,053,843 7,106,569 7,145,2677,200,512 7,287,162 7,295,171 D442,170 D459,303D559,256 D560,911and other patents pending.This product includes technology licensed from QUALCOMM® 3G.Manufactured or sold by Sierra Wireless Inc. or its Licensees under one or more patents licensed fromInterDigital Group.TrademarksAirCard and “Heart of the Wireless Machine” are registered trademarks of Sierra Wireless. Sierra Wire-less, the Sierra Wireless logo, TRU-Install, TRU-Locate, and the red wave design are trademarks ofSierra Wireless.Windows® is a registered trademark of Microsoft Corporation.Mac and Mac OS are trademarks of Apple Inc., registered in the U.S. and other countries.Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.Wi-Fi, WPA, and WPA2 are registered marks of the Wi-Fi Alliance.QUALCOMM® is a registered trademark of QUALCOMM Incorporated. gpsOne is a trademark ofQUALCOMM Incorporated.Other trademarks are the property of the respective owners.Copyright©2009 Sierra Wireless. All rights reserved.Document 2131237 Revision 0.33_FCC.Limitation of LiabilityThe information in this manual is subject to change without notice and does not represent a com-mitment on the part of Sierra Wireless. SIERRA WIRELESS AND ITS AFFILIATES SPECIFICALLY DIS-CLAIM LIABILITY FOR ANY AND ALL DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL,CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO,LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THEUSE OR INABILITY TO USE ANY SIERRA WIRELESS PRODUCT, EVEN IF SIERRA WIRELESSAND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEYARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.Notwithstanding the foregoing, in no event shall Sierra Wireless and/or its affiliates aggregate liabilityarising under or in connection with the Sierra Wireless product, regardless of the number of events,occurrences, or claims giving rise to liability, be in excess of the price paid by the purchaser for theSierra Wireless product.Regulatory Information - 71 -
CHAPTER 5 Technical Specifications and Regulatory InformationAdditional Information and UpdatesFor up-to-date product descriptions, documentation, application notes, firmware upgrades, trou-bleshooting tips, and press releases, visit www.sierrawireless.com.- 72 - Regulatory Information
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CHAPTER 6 Safety InformationSafety InformationSafety and NoticesImportant NoticeDue to the nature of wireless communications, transmission and reception of data can never be guar-anteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delaysor losses of data are rare when wireless devices such as the Sierra Wireless modem are used in a nor-mal manner with a well-constructed network, the Sierra Wireless modem should not be used in sit-uations where failure to transmit or receive data could result in damage of any kind to the user or anyother party, including but not limited to personal injury, death, or loss of property. Sierra Wirelessaccepts no responsibility for damages of any kind resulting from delays or errors in data transmitted orreceived using the Sierra Wireless modem, or for failure of the Sierra Wireless modem to transmit orreceive such data.Safety and HazardsDo not operate the Sierra Wireless modem:lIn areas where blasting is in progresslWhere explosive atmospheres may be presentlNear medical equipmentlNear life support equipment, or any equipment that may be susceptible to any form of radiointerference.In such areas, the Sierra Wireless modem MUST BE POWERED OFF. The Sierra Wireless modem cantransmit signals that could interfere with this equipment.Do not operate the Sierra Wireless modem in any aircraft, whether the aircraft is on the ground or inflight. In aircraft, the Sierra Wireless modem MUST BE POWERED OFF. When operating, the SierraWireless modem can transmit signals that could interfere with various onboard systems.Note: Some airlines may permit the use of cellular phones while the aircraft is on the groundand the door is open. The Sierra Wireless modem may be used at this time.The driver or operator of any vehicle should not operate the Sierra Wireless modem while in control ofa vehicle. Doing so will detract from the driver or operator's control and operation of that vehicle. Insome states and provinces, operating such communications devices while in control of a vehicle is anoffence.Proper Battery Use and DisposalNote: Improper battery use may result in a fire, explosion, or other hazard.To ensure safe and responsible battery use:lDo not open, disassemble, puncture, crush, bend, or shred.lDo not expose to water or other liquids, fire, explosion, or other hazards.lUse the battery only in the AirCard W801 device.lIf using with a charger, use only the charger supplied with the AirCard W801 device.- 74 - Safety and Notices
CHAPTER 6 Safety InformationlDo not short circuit the battery.lWhen replacing a battery, use the same model of battery that was supplied with the AirCardW801 device.lFollow local regulations when disposing of a used battery.lAvoid dropping the AirCard W801 device or the battery. If dropped and you suspect damage,take it to a service center for inspection.Safety and Notices - 75 -
Index33G3G Roaming Information window 34activation failed 64activation information, viewing 56activation, initiate 54data transmission rates 10Mobile Broadband Information window33overview 10PRL version 563G Activation Required (alert) 543G Network Update Available (alert) 543G Only 343G Preferred 343G Roaming Information window 343G/4G Off 3444Gdata transmission rates 10Mobile Broadband Information window33overview 104G Only 344G Preferred 348802.11 standards supported 69Aabout this guide 11AC powered 37, 44account information 56accuracy, GPS 51Activate now 18activating network service 18Activation complete! 54Activation Required (alert) 54activation, 3G3G Activation Required alert 54date of original activation 56-57failed 64Active network 33Admin Login area of the home page 32Admin Setup button 40Administrator + Guest 46administrator passwordforgotten; what do I do? 62Advanced Settings window 40AES 17alert3G Activation Required 54Alert window 35critical battery level alert 45GPS Privacy Agreement 54low battery 45Network Update Available 54SD Card Error 55Software Update Available 55Alert when (low battery) 45Alert window 35Allow 3G roaming 34Allow international access 34always on, and billing 62Apple Safari 12application notes 72application updates 52automatically check for updates 52automatically log inenabling 32Bbaby monitors 63battery"Better battery life" setting 37, 44Battery Information and Settings win-dow37,44charging 24critical battery level alert 45icon 37, 44low battery alert 45low battery, play sound 39overview 27proper use and disposal 74replacing 27specifications 68- 77 -
Index: Battery Information and Settings window – disposal of batterytips on extending battery life 64Battery Information and Settings win-dow37,44Battery or USB powered 37, 44Better battery life 37, 44billing and "always on" 62billing cycledata statistics 38Block (block a computer's access to theWi-Fi network of the device)36box contents 10browsers supported 11buttonsbelow the virtual device 41top of home page 39Ccare of your device 10Carrier to Interference-plus-Noise Ratio(CINR)33CDMA See also 3GCDMA (time acquisition method) 59cell phones 63charging the device 24check for updatesautomatically 52immediately 52Check for updates now 53Chrome browser 11CINR (Carrier to Interference-plus-NoiseRatio)33Clear Log (connection history) 58Clear Log (system events) 57components of your device 9Connect button 41connect to Internetlaunching a connection 44sharing your connection 42connectedhow to tell you're connected to 3G/4G 62icon 33play sound when connected or dis-connected39Wi-Fi users information 36connecting the device to your computerUSB 26Wi-Fi 42connectionending 44history log 58information, displaying 38launching 44settings 34sharing 42state 33status, 3G 33status, 4G 33Wi-Fi users information 36Connection Error message 65connection historyclearing 58description 58enabling logging 58exporting 58contents, package 10continuous fix 36, 50cordless phones 63Could not connect to remote server 31coverage type(s) available 33critical battery level alert 45current location, opening in a Webbrowser50current, electrical (specification) 68Customer Service, contacting 66Ddark LCD 65data statistics for the current connectionsession38data transferred 38data transmission rates 10default settingsrouter, resetting (through the reset but-ton on the device)28deviceinformation, viewing 55overview 9, 20dimensions of device 69Disable Wi-Fi when connected via USB 27Disconnect button 41displayinghome page 31location information 49disposal of battery 74- 78 - Index
Index: document overview – humidity specificationdocument overview 11download speeds 10drawing of hardware 21drop specification 69duration for full charge 68duration, session 38EEc/Io 33electrical specifications 68Electronic Serial Number (ESN) 56Enable GPS 49Enable SD Card 46environmental specifications 69ESN (Electronic Serial Number) 56exportingconnection history 58system event log 57FFAQ (Frequently Asked Questions) 62FCC (regulatory) notices 70FCC ID 70feedback 41Firefox browser 11firmware version3G modem 564G modem 56router component 56firmware, upgrade from a file 53fix rate 50fix, GPSfix rate 50Get fix now 36GPS Fix Not Available 66type of fix ("GPS mode") 35folder name, microSD card 47forgot administrator password 62frequencies, transmit and receive 68Frequently Asked Questions (FAQ) 62full charge 68GGet fix now 36, 49Getting Started guide 10Google Chrome 11Google Maps 36GPS 49accuracy 51availability 63enabling 49GPS Fix Not Available 66GPS Information and Settings window 35limitations 63location information, displaying 49location, current, opening in a Webbrowser50mapping service 51mode ("GPS mode") 35, 50not working or doesn’t seem to beavailable66overview 63performance 51requirements 49GPS Fix Not Available 66GPS Privacy Agreement (Alert) 54Guest Password (for microSD cardaccess)47Guest Username (for microSD cardaccess)47Hhardware 21hazards 74Help files, updates 52help, gettingCustomer Service, contacting 66FAQ (Frequently Asked Questions) 62troubleshooting 64Help, online 62HEPE (Horizontal Estimated PositionError)35home pagebuttons along the top 39description 30displaying 31logging in 31vertical row of icons and text 32virtual device 41Horizontal Estimated Position Error(HEPE)35humidity specification 69Index - 79 -
Index: icons – networkIiconshome page (vertical row of icons andtext)32LCD 20important notice 74improving signal strength 63information about your device 55installing the device 14international access, allow 34Internet Connection Information window 38Internet Explorer 11Internet Explorer cannot display the web-page31IOTA 69IP addressWWAN, of the device 38Kknowledge base 64LLBS (Location Based Services) 49LCDdark 65icons on LCD 20not lit 65LED (Power button on the device)description 21interpreting 22location 21liability, limitation of 71limitation of liability 71limitations, GPS 63Location Based Services (LBS) See GPSlocation search 50Location Services 49location, current, opening in a Webbrowser50logconnection history 58system events 57log in automaticallyenabling 32logging inautomatically 32steps to log in 31login passwordforgotten; what do I do? 62Longer Wi-Fi range 37, 44low battery alert 45low power mode (Standby Timer) 37, 45MMAC address4G modem 56Wi-Fi users 36maintenance of your device 10manufacturer information 56Map me button 40, 50mapping service 51MapQuest 36mechanical specifications 69Media Access Control See MAC addressMEID (Mobile Equipment Identifier) 56method used for time acquisition 58metric units, use for GPS 51microSD cardaccessing 46, 48enabling 46inserting 47location of slot 21, 27overview 27removing from the device 47SD Card Error (alert) 55SD Card Information and Settings win-dow38shared folder name 47microSD Shared Folder Name 47microwaves 63Mini Window 41Mobile Broadband Information window 33Mobile Equipment Identifier (MEID) 56model information 56Mozilla Firefox 11mute switch, location 23Nnetwork3G, overview 10- 80 - Index
Index: network operator – Router setting reset4G, overview 10active network 33protocols supported 69network operator 56-57network serviceactivating 18Network Time Protocol (NTP) 59Network Update Available (alert) 39, 54no serviceicon 33not connected 33notice, important 74noticesregulatory 70NTP (Network Time Protocol) 59Oone-time fix 36, 50online Helpdisplaying 62getting updates 52Oops! This link appears to be broken 31Opera browser 12operating temperature 69operator, network 56-57original activation date 56-57OTAPA 69OTASP 69overview of this document 11overview of your device 20Ppackage contents 10password reminder, Wi-Fi 43password, administratorforgotten; what do I do? 62password, Wi-Fireminder 43patents 70Performance (GPS setting) 51Power button (on the device) [LED]description 21interpreting 22location 21Power Off button 22, 42power settingstips on extending battery life 64powering the device off 22powering the device on 22Preferred Roaming List (PRL)updateSee PRLupdatePRI versionrouter 56PRL updatealert (update available) 54PRL version3G modem 56problems See troubleshootingprotocols, network, supported 69Qquestions, frequently asked (FAQ) 62Rradio frequency (RF) specifications 68receive frequencies 68recharging the battery 24regulatory notices 70Remember me 32reminder, Wi-Fi password 43replacing the battery 27requirementsGPS 49installation 11USB 26reset button 28-29resetting the router component to factorydefault settings (through the reset buttonon the device)28resources 62RF (Radio Frequency) specifications 68roaming3G Roaming Information window 34international access, allow 34routerfirmware version 56PRI version 56resetting to factory default settings(through the reset button on thedevice)28Router setting reset 39Index - 81 -
Index: RSSI (signal strength) – Update firmware from fileRSSI (signal strength)improving 63insufficient 66viewing 33Rx (receive) frequencies 68SSafari browser 12Safari can’t open the page 31safety and hazards 74SD Card error (alert) 55SD Card Information and Settings win-dow38search, location 50Searching for Network 65serviceicon 33session duration 38Set Guest Password (for microSD cardaccess)47Set Guest Username (for microSD cardaccess)47Set up my device 15setting up the device 14shared folder name, microSD card 47sharing access to the microSD card 42sharing your Internet connection 42short text messaging (SMS) 69Sierra Wirelessknowledge base 64Signal Quality window 33signal strengthimproving 63insufficient 66viewing 33size of device 69SMS 69softwarespecifications 69version information 56Software Update Available (alert) 39, 55soundsenabling/disabling all (Mute switch) 23Sounds window 39specificationselectrical 68environmental 69mechanical 69radio frequency (RF) 68software 69speeds, upload and download 10ssh support 63Standby Timer 37, 45start day of the billing cycle, changing 38Starts on day 38status, viewing 20storage guidelines 10storage temperature 69Support button 40support, contacting 66system events logclearing 57enabling 57exporting 57types of events included 57system requirements 11Ttechnical support, contacting 66telnet support 63temperature specifications 69terminal sessions 63tethered mode See USBtext messaging (SMS) 69The connection has timed out 31Time acquisition method 59Timestamp (GPS) 35tips 62TKIP/AES 17trademarks 71transmission rates 10transmit frequencies 68troubleshootinggeneral tips 64TRU-Install 26TTY 69TVs 63Tx (transmit) frequencies 68UUpdate Failed 65Update firmware from file 53- 82 - Index
Index: updates – Your device is now restarting (window)updates3G Network Update Available (alert) 54automatically check 52cannot check for 66check now 52firmware, upgrade from a file 53overview 52PRL 54Software Update Available (alert) 55upload speeds 10usage guidelines for your device 10USBcharging the device 24connecting the device to your com-puter through USB26location 23location of USB slot on the device 21power settings 37, 44requirements 26Wi-Fi, disabling when connectedthrough USB26Vvertical row of icons and text 32vibration specification 69View privacy agreement 35virtual device 41VPNpassthrough types supported 69Wwarning (EMI) 70warning (router settings reset) 28web application updates 52Web browsers supported 11Web sitesSierra Wireless 72Welcome to your device 9WEP 17Wi-Ficonnecting to 42longer Wi-Fi range 37, 44Password Reminder 43security and encryption protocols sup-ported69sounds when user joins or leaves 39USB tethered mode 26Wi-Fi users information 36Wi-Fi Users window 36wireless speakers 63WPA 17WPA2 17WWAN IP address of the device 38YYour device is now restarting (window) 17Index - 83 -

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