Sierra Wireless OEM2 CDPD OEM Tranciever User Manual 2110059

Sierra Wireless Inc. CDPD OEM Tranciever 2110059

1. Manual
2. selected pages from SB300 Series showing FCC warning lables

selected pages from SB300 Series showing FCC warning lables

Sierra Wireless

SB300 Series OEM Modems

User’s Guide

2110059 Rev 1.1

March 1999

SB300 Series Modems User’s Guide

2110059 Rev 1.1 Proprietary and Confidential Page i

Important Notice

Because of the nature of wireless communications, transmission and reception of data can never be guaranteed.

Data may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are

rare when wireless devices such as the Sierra Wireless modem are used in a normal manner with a well-constructed

network, the Sierra Wireless modem should not be used in situations where failure to transmit or receive data could

result in damage of any kind to the user or any other party, including but not limited to personal injury, death, or loss

of property. Sierra Wireless, Inc., accepts no responsibility for damages of any kind resulting from delays or errors

in data transmitted or received using the Sierra Wireless modem, or for failure of the Sierra Wireless modem to

transmit or receive such data.

Safety and Hazards

Do not operate the Sierra Wireless modem in areas where blasting is in progress, where explosive atmospheres may

be present, near medical equipment, near life support equipment, or any equipment which may be susceptible to any

form of radio interference. In such areas, the Sierra Wireless modem MUST BE TURNED OFF. The Sierra

Wireless modem can transmit signals that could interfere with this equipment.

Do not operate the Sierra Wireless modem in any aircraft, whether the aircraft is on the ground or in flight. In

aircraft, the Sierra Wireless modem MUST BE TURNED OFF. When operating, the Sierra Wireless modem can

transmit signals that could interfere with various onboard systems.

The driver or operator of any vehicle should not operate the Sierra Wireless modem while in control of a vehicle.

Doing so will detract from the driver or operator’s control and operation of that vehicle. In some states and

provinces, operating such communications devices while in control of a vehicle is an offence.

Patents

Portions of this product are covered by some or all of the following US patents: D367062, D372248, D372701,

5515013, 5617106, 5629960, 5682602, 5748449, and other patents pending.

Printed in Canada.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any

means, without the prior permission of the publisher.

The information in this manual is subject to change without notice and does not represent a commitment on the part

of Sierra Wireless, Inc. Sierra Wireless, Inc. shall not be liable for incidental or consequential damages resulting

from the furnishing, performance, or use of this manual.

rights reserved.

Trademarks

Watcher™ and WirelessExpert™ are trademarks of Sierra Wireless, Inc.

Windows® and Microsoft® are registered trademarks of Microsoft Corporation.

Hayes™ is a trademark of Hayes Microcomputer Products, Inc.

All other brand or product names, logos, trademarks, etc. mentioned in this manual are owned by their respective

companies.

SB300 Series Modems User’s Guide

Page ii Proprietary and Confidential 2110059 Rev 1.1

Regulatory Information

The equipment certifications appropriate to your device are marked on the device and the accompanying product

specific information. Where appropriate, the use of the equipment is subject to the following conditions:

CAUTION

Unauthorized modifications or changes not expressly approved by Sierra Wireless, Inc.

could void compliance with regulatory rules, and thereby your authority to use this

equipment.

WARNING (EMI) - United States FCC Information

This equipment has been tested and found to comply with the Class B limits pursuant to

Part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference in an appropriate installation. This equipment generates,

uses, and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio

communication. However, there is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the equipment off and on, the

user is encouraged to try to correct the interference by one or more of the following

measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected

• Consult the dealer or an experienced radio/TV technician for help

WARNING – FCC RF Exposure Guidelines

While this device is in operation, a separation distance of at least 20cm must be

maintained between the radiating antenna and the body of all persons exposed by the

transmitter to meet FCC exposure guidelines.

This transmitter is only approved to operate with an antenna not exceeding 1.5 watts

total system ERP (effective radiated power) for operations with the antenna located at

more than 20 cm from all persons. The warning label must be displayed at the base of

the antenna (if stand-alone) or attached to the final product (if the antenna is integral

with the product), clearly visible to all persons exposed to the transmitter.

For Final Product Regulatory Approvals in the USA

To use the modems in the United States of America without additional FCC certifications you

must:

1. Use an antenna providing a total system ERP (effective radiated power) not exceeding

1.5 watts for operations with the antenna located at more than 20 cm from all persons. If the

system exceeds 1.5 watts ERP then separate submissions to the FCC are required.

2. Place a warning label on the antenna (if stand-alone) or attached to the final product visible to

all persons exposed to the transmitter (if the antenna is integral with the final product). This

label must state:

SB300 Series Modems User’s Guide

2110059 Rev 1.1 Proprietary and Confidential Page iii

“WARNING:

While this device is in operation, a separation distance of at least 20cm must be

maintained between the radiating antenna and the body of all persons exposed to the

transmitter to meet FCC exposure guidelines.”

3. The word “WARNING” should be placed in front of or above the warning statement included

in documentation and also in the actual warning label on the antenna or final product.

This warning label is not required when Specific Absorption Rate (SAR) compliance of a final

product configuration is approved through a separate FCC equipment authorization approval.

Otherwise, the warning label is required on the antenna or final product in order to meet separating

distance requirements to satisfy the FCC RF exposure requirements.

WARNING (EMI) – Canada

This digital apparatus does not exceed the Class B limits for radio noise emissions

from digital apparatus as set out in the interference causing equipment standard

entitled 'Digital Apparatus', ICES-003 of the Department of Communications.

Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux

appareils numériques de Classe B prescrites dans la norme sur le matériel brouilleur:

'Appareils Numériques', NHB-003 édictée par le ministre des Communications.

RSA Licensee

If you have purchased this product under a United States Government contract, it shall be subject to

restrictions as set forth in subparagraph (c)(1)(ii) of Defense Federal Acquisitions Regulations

(DFARs) Section 252.227-7013 for Department of Defense contracts, and as set forth in Federal

Acquisitions Regulations (FARs) Section 52.227-19 for civilian agency contracts or any successor

regulations. If further government regulations apply, it is your responsibility to ensure compliance with such

regulations.

SB300 Series Modems User’s Guide

Page iv Proprietary and Confidential 2110059 Rev 1.1

Contact Information

Sierra Wireless, Inc. Telephone: (604) 231-1100

13575 Commerce Parkway Fax: (604) 231-1109

Suite 150

Richmond, BC e-mail: support@sierrawireless.com

V6V 2L1 Web: www.sierrawireless.com

Customer Service

Help Desk

Open between 6:00 a.m. and 5:00 p.m. Pacific Time

(604) 231-1128

Warranty and Service Desk

Open between 8:00 a.m. and 5:00 p.m. Pacific Time

(604) 231-1157

support@sierrawireless.com

Sales Desk

Open between 8:00 a.m. and 5:00 p.m. Pacific Time

(604) 231-1100

sales@sierrawireless.com

Web

Consult our webpage for

up-to-date product descriptions, documentation,

application notes, firmware upgrades,

troubleshooting tips, and press releases:

SB300 Series Modems User’s Guide

2110059 Rev 1.1 Proprietary and Confidential Page v

Contents

Getting Started

1. About this Guide ...........................................................................1

1.1. Introduction.......................................................................................................1

1.1.1. Getting Started....................................................................................1

1.1.2. Operational View................................................................................1

1.1.3. Hardware View...................................................................................1

1.1.4. OEM Developer’s Toolkit Checklist...................................................2

1.2. References..........................................................................................................2

1.3. Currency............................................................................................................2

1.4. Document Structure...........................................................................................3

1.4.1. Modem Operations .............................................................................3

1.5. Conventions Used in this Reference ..................................................................3

2. Getting Started..............................................................................5

2.1. Introduction.......................................................................................................5

2.2. Registration........................................................................................................5

2.2.1. CDPD.................................................................................................5

2.2.2. CSC (AMPS)......................................................................................6

2.2.3. Wireline .............................................................................................6

2.3. Setup Considerations.........................................................................................6

2.3.1. Host Computer Terminal.....................................................................6

2.3.2. Physical considerations.......................................................................7

2.3.3. Antenna considerations.......................................................................7

2.4. MIB Presets .......................................................................................................7

2.5. Connections........................................................................................................7

The Operational View

3. Software Installation ...................................................................11

3.1. Introduction.....................................................................................................11

3.2. Installing Software on the Host .......................................................................11

3.3. Configuration using WirelessExpert...............................................................12

3.4. About Watcher ................................................................................................13

SB300 Series Modems User’s Guide

Page vi Proprietary and Confidential 2110059 Rev 1.1

3.5. Using Watcher for Modem Setup....................................................................13

3.5.1. Configuring Watcher........................................................................13

3.5.2. Configuring Cellular Settings using Watcher.....................................14

3.6. Monitoring CDPD With Watcher...................................................................15

3.7. About the Watcher Program Window............................................................16

3.7.1. Icon Status .......................................................................................16

3.7.2. Watcher Menus and Commands........................................................16

3.7.3. Toolbar Buttons................................................................................18

3.7.4. Status Indicators...............................................................................18

3.7.5. Updating Status Indicators................................................................18

3.7.6. Quitting Watcher..............................................................................18

3.8. Updating Modem Firmware............................................................................19

4. Basic Modem Operation..............................................................21

4.1. Introduction.....................................................................................................21

4.2. Modem Modes and States ...............................................................................21

4.2.1. Modes ..............................................................................................21

4.2.2. States ...............................................................................................21

4.2.3. Conditions........................................................................................22

4.3. Modem Communications with the Host (DTE) ..............................................22

4.3.1. DTE Communication Options...........................................................22

4.3.2. DTR Signal Handling.......................................................................22

4.3.3. DSR Signal Control..........................................................................23

4.3.4. Local Flow Control ..........................................................................23

4.3.5. Result Code Formats ........................................................................23

4.4. Communication Protocols and Stacks ............................................................24

4.4.1. SB300 Series Internal Protocol Stacks ..............................................24

4.5. Modem Handshaking (SB320) ........................................................................25

4.5.1. Modem Protocol Layers....................................................................25

4.5.2. CSC vs. Wireline..............................................................................26

5. CDPD Operation...........................................................................29

5.1. Cellular Digital Packet Data (CDPD) Introduction........................................29

5.1.1. Security............................................................................................29

5.1.2. Architecture .....................................................................................30

5.1.3. Modem Registration.........................................................................30

5.1.4. CDPD Radio Coverage.....................................................................31

5.1.5. CDPD and the SB300 Series Modems...............................................31

SB300 Series Modems User’s Guide

2110059 Rev 1.1 Proprietary and Confidential Page vii

5.2. Configuring NEI Entries .................................................................................32

5.2.1. NEI Table.........................................................................................32

5.2.2. SPNI Matching.................................................................................33

5.3. CDPD Network Registration ...........................................................................33

5.3.1. Active and Auto-register NEI Indices................................................34

5.3.2. Manual Registration..........................................................................34

5.3.3. Automatic Registration .....................................................................35

5.3.4. De-registration..................................................................................35

5.4. Monitoring the Network Connection...............................................................36

5.4.1. Radio Signal Monitors ......................................................................36

5.4.2. Registration Status............................................................................36

5.5. Sleep Mode.......................................................................................................37

5.5.1. CDPD Sleep .....................................................................................37

5.5.2. Logic Sleep.......................................................................................37

5.6. Friends Only ....................................................................................................38

5.7. Packet Services ................................................................................................38

5.7.1. Serial Line Interface Protocol (SLIP).................................................38

5.7.2. User Datagram Protocol (UDP).........................................................40

5.7.3. Transmission Control Protocol (TCP)................................................46

5.8. Packet Assembly Management........................................................................51

5.9. Data and Telemetry Applications....................................................................52

6. CSC Operation.............................................................................53

6.1. Introduction.....................................................................................................53

6.1.1. Modem Registration .........................................................................53

6.1.2. CSC Radio Coverage........................................................................53

6.1.3. Modem Pools....................................................................................54

6.2. Configuring the Modem for CSC ....................................................................54

6.2.1. Setting the NAM...............................................................................54

6.2.2. Confirm CSC Service........................................................................55

6.3. Originate a CSC Connection ...........................................................................55

6.4. Auto-answer a Cellular Call............................................................................56

6.5. Optimizing Data Performance.........................................................................56

6.5.1. Factory Default for ETC ...................................................................56

6.5.2. Connections to ETC Enabled Modems ..............................................58

6.5.3. Connections to Non-ETC Compatible Modems .................................58

6.5.4. Connections to Modem Pools............................................................59

SB300 Series Modems User’s Guide

Page viii Proprietary and Confidential 2110059 Rev 1.1

7. Wireline Operation.......................................................................61

7.1. Introduction.....................................................................................................61

7.1.1. Hardware .........................................................................................61

7.2. Configuring the Modem for Wireline .............................................................61

7.2.1. Connecting to another Wireline Modem or Modem Pool...................61

7.2.2. Connecting to a Cellular Modem ......................................................61

7.3. Originate a Wireline Connection ....................................................................62

7.4. Auto-answer a Wireline Call...........................................................................63

8. Troubleshooting ..........................................................................65

8.1. Introduction.....................................................................................................65

8.2. General Modem Problems...............................................................................65

8.3. General Communication Problems.................................................................66

8.4. CDPD Problems...............................................................................................66

8.5. CSC Problems .................................................................................................67

8.6. Wireline Problems...........................................................................................67

The Hardware View

9. Product Descriptions...................................................................69

9.1. Hardware Integration Considerations............................................................69

9.2. Specifications Common to All Modems ..........................................................71

9.2.1. Application Interface Specifications..................................................71

9.2.2. RF Features......................................................................................71

9.2.3. Special Features ...............................................................................71

9.2.4. Environmental Specifications ...........................................................72

9.2.5. Connector Part Numbers...................................................................72

9.3. SB300 CDPD Modem ......................................................................................75

9.3.1. Mechanical.......................................................................................75

9.3.2. Connectors.......................................................................................76

9.3.3. Power Specifications ........................................................................76

9.3.4. Electrical..........................................................................................76

2110059 Rev 1.1 Proprietary and Confidential Page 69

The Hardware View

9. Product Descriptions

The SB300 Series modems are designed for integration into devices that require wireless

communications such as PC’s, portable and handheld devices, metering and monitoring

equipment, and point of sale terminals.

All models provide CDPD V1.1 19.2 kbps communication. The SB320 also supports Circuit

Switched Cellular (CSC-AMPS) V.34 data rates to 16.8 kbps, and wireline (PSTN) V.34 data

rates to 33.6 kbps.

Packet Assembly / Disassembly (PAD) services are available in the modem for TCP and UDP

communications. SLIP and PPP are also supported for host based protocol stacks.

This chapter provides descriptions and specifications for the family. Individual modems are

described in separate sections below. All connector parts described are tabulated with mating part

numbers and supplier contact information in Section 9.2.5 below.

The SB300 and SB320 share common physical and interface characteristics. The SB300 and 302

share common functional characteristics.

9.1. Hardware Integration Considerations

When integrating one of the SB300 Series modems, read Sections 9.2 Specifications Common to

All Modems, and then the specific section for the model being integrated.

In addition, the following items need to be addressed by the integrator:

Mounting

• Effects of shock and vibration.

• Protection from dust and dirt in connections.

• Heat dissipation.

• Shielding and filtering, and impacts on interference and sensitivity.

• Antenna location and type, and impacts on RF performance.

Regulatory Approvals

Although the modems were tested on their own to be compliant with FCC Parts 15 and 22, your

completed installation must be certified to meet regulatory requirements in your area.

In the USA

To use the modems in the United States of America without additional FCC certifications you

must:

1. Use an antenna providing a total system ERP (effective radiated power) not exceeding

1.5 watts for operations with the antenna located at more than 20 cm from all persons. If the

system exceeds 1.5 watts ERP then separate submissions to the FCC are required.

2. Place a warning label on the antenna (if stand-alone) or attached to the final product visible to

all persons exposed to the transmitter (if the antenna is integral with the final product). This

label must state:

The Hardware View SB300 Series

Page 70 Proprietary and Confidential 2110059 Rev 1.1

“WARNING:

While this device is in operation, a separation distance of at least 20cm must be

maintained between the radiating antenna and the body of all persons exposed to the

transmitter to meet FCC exposure guidelines.”

3. The word “WARNING” should be placed in front of or above the warning statement included

in documentation and also in the actual warning label on the antenna or final product.

This warning label is not required when Specific Absorption Rate (SAR) compliance of a final

product configuration is approved through a separate FCC equipment authorization approval.

Otherwise, the warning label is required on the antenna or final product in order to meet separating

distance requirements to satisfy the FCC RF exposure requirements.

Product documentation should include warnings and disclaimers. Sierra Wireless strongly

recommends including warnings similar to those found on pages i and ii of this Guide. The

following warnings must appear in a prominent location: