Sierra Wireless OEM3 CDPD and AMPS wireless modem User Manual 2110059

Sierra Wireless Inc. CDPD and AMPS wireless modem 2110059

selected users manual pages showing FCC warnings

Sierra WirelessSB300 Series OEM ModemsUser’s Guide2110059 Rev 1.1March 1999
SB300 Series Modems User’s Guide2110059 Rev 1.1 Proprietary and Confidential Page iImportant NoticeBecause of the nature of wireless communications, transmission and reception of data can never be guaranteed.Data may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data arerare when wireless devices such as the Sierra Wireless modem are used in a normal manner with a well-constructednetwork, the Sierra Wireless modem should not be used in situations where failure to transmit or receive data couldresult in damage of any kind to the user or any other party, including but not limited to personal injury, death, or lossof property. Sierra Wireless, Inc., accepts no responsibility for damages of any kind resulting from delays or errorsin data transmitted or received using the Sierra Wireless modem, or for failure of the Sierra Wireless modem totransmit or receive such data.Safety and HazardsDo not operate the Sierra Wireless modem in areas where blasting is in progress, where explosive atmospheres maybe present, near medical equipment, near life support equipment, or any equipment which may be susceptible to anyform of radio interference. In such areas, the Sierra Wireless modem MUST BE TURNED OFF. The SierraWireless modem can transmit signals that could interfere with this equipment.Do not operate the Sierra Wireless modem in any aircraft, whether the aircraft is on the ground or in flight. Inaircraft, the Sierra Wireless modem MUST BE TURNED OFF. When operating, the Sierra Wireless modem cantransmit signals that could interfere with various onboard systems.The driver or operator of any vehicle should not operate the Sierra Wireless modem while in control of a vehicle.Doing so will detract from the driver or operator’s control and operation of that vehicle. In some states andprovinces, operating such communications devices while in control of a vehicle is an offence.PatentsPortions of this product are covered by some or all of the following US patents: D367062, D372248, D372701,5515013, 5617106, 5629960, 5682602, 5748449, and other patents pending.Copyright©1999 Sierra Wireless, Inc. All rights reserved.Printed in Canada.No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by anymeans, without the prior permission of the publisher.The information in this manual is subject to change without notice and does not represent a commitment on the partof Sierra Wireless, Inc. Sierra Wireless, Inc. shall not be liable for incidental or consequential damages resultingfrom the furnishing, performance, or use of this manual.The Watcher™ and WirelessExpert™ software described in this manual are copyright 1998 Sierra Wireless, Inc. Allrights reserved.TrademarksWatcher™ and WirelessExpert™ are trademarks of Sierra Wireless, Inc.Windows® and Microsoft® are registered trademarks of Microsoft Corporation.Hayes™ is a trademark of Hayes Microcomputer Products, Inc.All other brand or product names, logos, trademarks, etc. mentioned in this manual are owned by their respectivecompanies.
SB300 Series Modems User’s GuidePage ii Proprietary and Confidential 2110059 Rev 1.1Regulatory InformationThe equipment certifications appropriate to your device are marked on the device and the accompanying productspecific information. Where appropriate, the use of the equipment is subject to the following conditions:CAUTIONUnauthorized modifications or changes not expressly approved by Sierra Wireless, Inc.could void compliance with regulatory rules, and thereby your authority to use thisequipment.!!!!WARNING (EMI) - United States FCC InformationThis equipment has been tested and found to comply with the Class B limits pursuant toPart 15 of the FCC Rules. These limits are designed to provide reasonable protectionagainst harmful interference in an appropriate installation. This equipment generates,uses, and can radiate radio frequency energy and, if not installed and used inaccordance with the instructions, may cause harmful interference to radiocommunication. However, there is no guarantee that interference will not occur in aparticular installation. If this equipment does cause harmful interference to radio ortelevision reception, which can be determined by turning the equipment off and on, theuser is encouraged to try to correct the interference by one or more of the followingmeasures:• Reorient or relocate the receiving antenna• Increase the separation between the equipment and receiver• Connect the equipment into an outlet on a circuit different from that to which thereceiver is connected• Consult the dealer or an experienced radio/TV technician for helpWhile this device is in operation, a separation distance of at least 20cm must bemaintained between the radiating antenna and the body of all persons exposed by thetransmitter to meet FCC exposure guidelines.!!WARNING (EMI) – CanadaThis digital apparatus does not exceed the Class B limits for radio noise emissionsfrom digital apparatus as set out in the interference causing equipment standardentitled 'Digital Apparatus', ICES-003 of the Department of Communications.Cet appareil numérique respecte les limites de bruits radioélectriques applicables auxappareils numériques de Classe B prescrites dans la norme sur le matériel brouilleur:'Appareils Numériques', NHB-003 édictée par le ministre des Communications.RSA LicenseeIf you have purchased this product under a United States Government contract, it shall be subject torestrictions as set forth in subparagraph (c)(1)(ii) of Defense Federal Acquisitions Regulations(DFARs) Section 252.227-7013 for Department of Defense contracts, and as set forth in FederalAcquisitions Regulations (FARs) Section 52.227-19 for civilian agency contracts or any successorregulations. If further government regulations apply, it is your responsibility to ensure compliance with suchregulations.
SB300 Series Modems User’s Guide2110059 Rev 1.1 Proprietary and Confidential Page iiiContact InformationSierra Wireless, Inc. Telephone: (604) 231-110013575 Commerce Parkway Fax: (604) 231-1109Suite 150Richmond, BC e-mail: support@sierrawireless.comV6V 2L1 Web: www.sierrawireless.comCustomer ServiceHelp DeskOpen between 6:00 a.m. and 5:00 p.m. Pacific Time(604) 231-1128Warranty and Service DeskOpen between 8:00 a.m. and 5:00 p.m. Pacific Time(604) 231-1157support@sierrawireless.comSales DeskOpen between 8:00 a.m. and 5:00 p.m. Pacific Time(604) 231-1100sales@sierrawireless.comWebConsult our webpage forup-to-date product descriptions, documentation,application notes, firmware upgrades,troubleshooting tips, and press releases:wwwwww..ssiieerrrraawwiirreelleessss..ccoomm
SB300 Series Modems User’s GuidePage iv Proprietary and Confidential 2110059 Rev 1.1
SB300 Series Modems User’s Guide2110059 Rev 1.1 Proprietary and Confidential Page vContentsGetting Started1. About this Guide ...........................................................................11.1. Introduction.......................................................................................................11.1.1. Getting Started....................................................................................11.1.2. Operational View................................................................................11.1.3. Hardware View...................................................................................11.1.4. OEM Developer’s Toolkit Checklist ...................................................21.2. References..........................................................................................................21.3. Currency............................................................................................................21.4. Document Structure...........................................................................................31.4.1. Modem Operations .............................................................................31.5. Conventions Used in this Reference ..................................................................32. Getting Started..............................................................................52.1. Introduction.......................................................................................................52.2. Registration........................................................................................................52.2.1. CDPD.................................................................................................52.2.2. CSC (AMPS)......................................................................................62.2.3. Wireline .............................................................................................62.3. Setup Considerations.........................................................................................62.3.1. Host Computer Terminal.....................................................................62.3.2. Physical considerations.......................................................................72.3.3. Antenna considerations.......................................................................72.4. MIB Presets .......................................................................................................72.5. Connections........................................................................................................7The Operational View3. Software Installation ...................................................................113.1. Introduction.....................................................................................................113.2. Installing Software on the Host .......................................................................113.3. Configuration using WirelessExpert...............................................................123.4. About Watcher ................................................................................................13
SB300 Series Modems User’s GuidePage vi Proprietary and Confidential 2110059 Rev 1.13.5. Using Watcher for Modem Setup....................................................................133.5.1. Configuring Watcher........................................................................133.5.2. Configuring Cellular Settings using Watcher.....................................143.6. Monitoring CDPD With Watcher...................................................................153.7. About the Watcher Program Window............................................................163.7.1. Icon Status .......................................................................................163.7.2. Watcher Menus and Commands........................................................163.7.3. Toolbar Buttons................................................................................183.7.4. Status Indicators...............................................................................183.7.5. Updating Status Indicators................................................................183.7.6. Quitting Watcher..............................................................................183.8. Updating Modem Firmware............................................................................194. Basic Modem Operation..............................................................214.1. Introduction.....................................................................................................214.2. Modem Modes and States ...............................................................................214.2.1. Modes ..............................................................................................214.2.2. States ...............................................................................................214.2.3. Conditions........................................................................................224.3. Modem Communications with the Host (DTE) ..............................................224.3.1. DTE Communication Options...........................................................224.3.2. DTR Signal Handling.......................................................................224.3.3. DSR Signal Control..........................................................................234.3.4. Local Flow Control ..........................................................................234.3.5. Result Code Formats ........................................................................234.4. Communication Protocols and Stacks ............................................................244.4.1. SB300 Series Internal Protocol Stacks ..............................................244.5. Modem Handshaking (SB320) ........................................................................254.5.1. Modem Protocol Layers....................................................................254.5.2. CSC vs. Wireline..............................................................................265. CDPD Operation...........................................................................295.1. Cellular Digital Packet Data (CDPD) Introduction........................................295.1.1. Security............................................................................................295.1.2. Architecture.....................................................................................305.1.3. Modem Registration.........................................................................305.1.4. CDPD Radio Coverage.....................................................................315.1.5. CDPD and the SB300 Series Modems...............................................31
SB300 Series Modems User’s Guide2110059 Rev 1.1 Proprietary and Confidential Page vii5.2. Configuring NEI Entries .................................................................................325.2.1. NEI Table.........................................................................................325.2.2. SPNI Matching.................................................................................335.3. CDPD Network Registration ...........................................................................335.3.1. Active and Auto-register NEI Indices................................................345.3.2. Manual Registration..........................................................................345.3.3. Automatic Registration .....................................................................355.3.4. De-registration..................................................................................355.4. Monitoring the Network Connection...............................................................365.4.1. Radio Signal Monitors ......................................................................365.4.2. Registration Status............................................................................365.5. Sleep Mode.......................................................................................................375.5.1. CDPD Sleep .....................................................................................375.5.2. Logic Sleep.......................................................................................375.6. Friends Only ....................................................................................................385.7. Packet Services ................................................................................................385.7.1. Serial Line Interface Protocol (SLIP).................................................385.7.2. User Datagram Protocol (UDP).........................................................405.7.3. Transmission Control Protocol (TCP)................................................465.8. Packet Assembly Management........................................................................515.9. Data and Telemetry Applications....................................................................526. CSC Operation.............................................................................536.1. Introduction.....................................................................................................536.1.1. Modem Registration .........................................................................536.1.2. CSC Radio Coverage........................................................................536.1.3. Modem Pools....................................................................................546.2. Configuring the Modem for CSC ....................................................................546.2.1. Setting the NAM...............................................................................546.2.2. Confirm CSC Service........................................................................556.3. Originate a CSC Connection ...........................................................................556.4. Auto-answer a Cellular Call............................................................................566.5. Optimizing Data Performance.........................................................................566.5.1. Factory Default for ETC ...................................................................566.5.2. Connections to ETC Enabled Modems ..............................................586.5.3. Connections to Non-ETC Compatible Modems .................................586.5.4. Connections to Modem Pools............................................................59
SB300 Series Modems User’s GuidePage viii Proprietary and Confidential 2110059 Rev 1.17. Wireline Operation.......................................................................617.1. Introduction.....................................................................................................617.1.1. Hardware .........................................................................................617.2. Configuring the Modem for Wireline .............................................................617.2.1. Connecting to another Wireline Modem or Modem Pool...................617.2.2. Connecting to a Cellular Modem ......................................................617.3. Originate a Wireline Connection ....................................................................627.4. Auto-answer a Wireline Call...........................................................................638. Troubleshooting ..........................................................................658.1. Introduction.....................................................................................................658.2. General Modem Problems...............................................................................658.3. General Communication Problems.................................................................668.4. CDPD Problems...............................................................................................668.5. CSC Problems .................................................................................................678.6. Wireline Problems...........................................................................................67The Hardware View9. Product Descriptions...................................................................699.1. Hardware Integration Considerations............................................................699.2. Specifications Common to All Modems ..........................................................709.2.1. Application Interface Specifications..................................................709.2.2. RF Features......................................................................................709.2.3. Special Features ...............................................................................709.2.4. Environmental Specifications ...........................................................719.2.5. Connector Part Numbers...................................................................719.3. SB300 CDPD Modem ......................................................................................739.3.1. Mechanical.......................................................................................739.3.2. Connectors.......................................................................................749.3.3. Power Specifications ........................................................................749.3.4. Electrical..........................................................................................74
2110059 Rev 1.1 Proprietary and Confidential Page 69The Hardware View9. Product DescriptionsThe SB300 Series modems are designed for integration into devices that require wirelesscommunications such as PC’s, portable and handheld devices, metering and monitoringequipment, and point of sale terminals.All models provide CDPD V1.1 19.2 kbps communication. The SB320 also supports CircuitSwitched Cellular (CSC-AMPS) V.34 data rates to 16.8 kbps, and wireline (PSTN) V.34 datarates to 33.6 kbps.Packet Assembly / Disassembly (PAD) services are available in the modem for TCP and UDPcommunications. SLIP and PPP are also supported for host based protocol stacks.This chapter provides descriptions and specifications for the family. Individual modems aredescribed in separate sections below. All connector parts described are tabulated with mating partnumbers and supplier contact information in Section 9.2.5 below.The SB300 and SB320 share common physical and interface characteristics. The SB300 and 302share common functional characteristics.9.1. Hardware Integration ConsiderationsWhen integrating one of the SB300 Series modems, read Sections 9.2 Specifications Common toAll Modems, and then the specific section for the model being integrated.In addition, the following items need to be addressed by the integrator:Mounting• Effects of shock and vibration.• Protection from dust and dirt in connections.• Heat dissipation.RF• Shielding and filtering, and impacts on interference and sensitivity.• Antenna location and type, and impacts on RF performance.Regulatory ApprovalsAlthough the modems were tested on their own to be compliant with FCC Parts 15 and 22, yourcompleted installation must be certified to meet regulatory requirements in your area.In the United States of America, the FCC requires the following warning to be included:“While this device is in operation, a separation distance of at least 20cm must be maintainedbetween the radiating antenna and the body of all persons exposed by the transmitter to meetFCC exposure guidelines.”Integrators may eliminate the need for this warning label if a Specific Absorption Rate (SAR)report is filed with the FCC.

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