Sierra Wireless U306 USB Modem User Manual HSPA Modem Installation Guide

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Document ID	1133870
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Document Description	User Manual
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Document Type	User Manual
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Date Submitted	2009-07-03 00:00:00
Date Available	2009-12-31 00:00:00
Creation Date	2009-06-22 13:12:45
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Document Lastmod	2009-06-22 13:25:09
Document Title	HSPA Modem Installation Guide.book
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Document Author:	dfaris

Sierra Wireless USB Modem
User Guide
2131232
Rev 1.0
Important Notice
Due to the nature of wireless communications, transmission
and reception of data can never be guaranteed. Data may be
delayed, corrupted (that is, have errors) or be totally lost.
Although significant delays or losses of data are rare when
wireless devices such as the Sierra Wireless modem are used in
a normal manner with a well‐constructed network, the Sierra
Wireless modem should not be used in situations where failure
to transmit or receive data could result in damage of any kind
to the user or any other party, including but not limited to
personal injury, death, or loss of property. Sierra Wireless
accepts no responsibility for damages of any kind resulting
from delays or errors in data transmitted or received using the
Sierra Wireless modem, or for failure of the Sierra Wireless
modem to transmit or receive such data.
Safety and Hazards
Do not operate the Sierra Wireless modem in areas where
blasting is in progress, where explosive atmospheres may be
present, near medical equipment, near life support equipment,
or any equipment which may be susceptible to any form of
radio interference. In such areas, the Sierra Wireless modem
MUST BE POWERED OFF. The Sierra Wireless modem can
transmit signals that could interfere with this equipment.
Do not operate the Sierra Wireless modem in any aircraft,
whether the aircraft is on the ground or in flight. In aircraft, the
Sierra Wireless modem MUST BE POWERED OFF. When
operating, the Sierra Wireless modem can transmit signals that
could interfere with various onboard systems.
Note: Some airlines may permit the use of cellular phones while the
aircraft is on the ground and the door is open. Sierra Wireless
modems may be used at this time.
The driver or operator of any vehicle should not operate the
Sierra Wireless modem while in control of a vehicle. Doing so
will detract from the driver or operatorʹs control and operation
of that vehicle. In some states and provinces, operating such
communications devices while in control of a vehicle is an
offence.
Limitation of
Liability
Rev 1.0 Jun. 09
The information in this manual is subject to change without
notice and does not represent a commitment on the part of
Sierra Wireless. SIERRA WIRELESS AND ITS AFFILIATES
SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL
DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL,
CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES
INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR
Sierra Wireless USB Modem User Guide
REVENUE OR ANTICIPATED PROFITS OR REVENUE
ARISING OUT OF THE USE OR INABILITY TO USE ANY
SIERRA WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS
AND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES OR THEY ARE
FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.
Notwithstanding the foregoing, in no event shall Sierra
Wireless and/or its affiliates aggregate liability arising under or
in connection with the Sierra Wireless product, regardless of
the number of events, occurrences, or claims giving rise to
liability, be in excess of the price paid by the purchaser for the
Sierra Wireless product.
Patents
Portions of this product may be covered by some or all of the
following US patents:
5,515,013
5,629,960
5,845,216
5,847,553
5,878,234
5,890,057
5,929,815
6,169,884
6,191,741
6,199,168
6,339,405
6,359,591
6,400,336
6,516,204
6,561,851
6,643,501
6,653,979
6,697,030
6,785,830
6,845,249
6,847,830
6,876,697
6,879,585
6,886,049
6,968,171
6,985,757
7,023,878
7,053,843
7,106,569
7,145,267
7,200,512
7,295,171
7, 287,162 D442,170
D459,303
D599,256
D560,911
and other patents pending.
This product includes
technology licensed from:
QUALCOMM® 3G
Manufactured or sold by Sierra Wireless or its licensees under
one or more patents licensed from InterDigital Group.
Copyright
© 2009 Sierra Wireless. All rights reserved.
Trademarks
“Heart of the Wireless Machine®” is a registered trademark of
Sierra Wireless. Watcher® is a trademark of Sierra Wireless,
registered in the European Community.
Sierra Wireless, the Sierra Wireless logo, the red wave design,
the red‐tipped antenna, and TRU‐Install are trademarks of
Sierra Wireless.
Windows® is a registered trademark of Microsoft Corporation.
Windows Vista® is a registered trademark of Microsoft Corpo‐
ration.
QUALCOMM® is a registered trademark of QUALCOMM
Incorporated. Used under license.
Macintosh® is a trademark of Apple Inc., registered in the U.S.
and other countries.
2131232
Other trademarks are the property of the respective owners.
Contact
Information
Sales Desk:
Phone: 1-604-232-1488
Hours: 8:00 AM to 5:00 PM Pacific Time
E-mail: sales@sierrawireless.com
Post: Sierra Wireless
13811 Wireless Way
Richmond, BC
Canada
V6V 3A4
Fax: 1-604-231-1109
Web: www.sierrawireless.com
Consult our Web site for up‐to‐date product descriptions,
documentation, application notes, firmware upgrades, trouble‐
shooting tips, and press releases:
www.sierrawireless.com
Revision History
Revision
number
1.0
Rev 1.0 Jun. 09
Release
date
June 2008
Changes
New document
Sierra Wireless USB Modem User Guide
2131232
Contents
Introducing the Sierra Wireless USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . .9
About the USB modems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Services supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Your account and coverage area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Modem software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Frequency band support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Overview of installation steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Inserting the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Insert the modem into the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Installing the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Windows Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Mac OS X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Attach the modem to the lanyard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using your USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
USB modem features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using the microSD card (some models only) . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Removing the microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Removing the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using the extension cable and clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connection management software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Launching Watcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Turning the radio on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Frequency band and network selection . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Rev 1.0 Jun. 09
Sierra Wireless USB Modem User Guide
Reinstalling the software (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Care and Maintenance of Your USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 31
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Regulatory and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Safety and hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Regulatory information for North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Regulatory information for EU countries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
2131232
1: Introducing the Sierra Wireless
USB Modem
• Services supported
• Your account and
coverage area
• Modem software
• Frequency band
support
About the USB modems
Sierra Wireless USB wireless modems enable you to connect to
the Internet, send and receive email, connect to a corporate
network or virtual private network (VPN), or view streaming
video, without the need for a cable.
The USB modems connect to a Type A USB port on your
computer.
The modems are TRU‐Install enabled. All the required
software is on the modem. When you set up your modem, the
software is installed on your computer. You do not need an
installation CD.
The modems have a built‐in antenna and may have a slot that
accommodates a microSD external memory card. Depending
on your service provider, a microSD card may be included in
your package, or you may need to purchase it separately.
Services supported
Depending on the model, your modem supports speeds of up
to 21 Mbps (Megabits per second). However, actual speed
depends on the services offered by your service provider.
Contact your service provider and visit
www.sierrawireless.com for details.
Maximum theoretical data speeds are:
Rev 1.0 Jun. 09
•
Evolved High Speed Packet Access (Evolved HSPA or
HSPA+)—up to 21 Mbps
•
High Speed Download Packet Access (HSDPA)—up to
7.2 Mbps
•
High Speed Upload Packet Access (HSUPA)—up to
5.76 Mbps
•
Concurrent HSDPA/HSUPA (HSPA)—up to 3.6 Mbps
download and up to 1.5 Mbps upload
Sierra Wireless USB Modem User Guide
•
Universal Mobile Telecommunications System (UMTS)—
384 kbps (kilobits per second)
•
Enhanced Data rates for GSM Evolution (EDGE)—
236 kbps
•
General Packet Radio Service (GPRS)—56 kbps
GPRS and EDGE are second generation (2G) data services.
UMTS, HSDPA/HSUPA, and HSPA+ are 3G data services.
When establishing a connection, your modem uses the fastest
available service. If, for example, you are using the modem in
an area that has EDGE service but not UMTS or HSDPA/
HSUPA service, the modem connects using EDGE service.
Once the connection is established, you have access to all
Internet services.
Your account and coverage area
Note: If you purchased the
modem from a GSM service
provider, you may already have
an account and a SIM card.
Otherwise, your retailer should
be able to give you the names of
companies that provide these
items.
You must have an account with a GSM service provider to use
the modem. To use the modem’s 3G capability, your account
must be with a service provider that offers HSPA, HSPA+ or
UMTS service. (The modem is backwards compatible with 2G
service.)
When you obtain your account, you are given a Subscriber
Identity Module (SIM) card containing account information.
Before you use the modem, you must insert the SIM card into
it.
Your ability to obtain service depends on these factors:
Note: The fee for service is
usually higher when you are
roaming (connected to a network
other than the one belonging to
your service provider).
•
Network coverage—You must be within the network
coverage area.
•
Service provider—If you are within the coverage area of a
network that is not operated by your own service provider,
you can obtain service only if there is a roaming agreement
between your service provider and the network operator.
•
Account provisions—Your account may restrict your
usage to certain networks or limit the amount of time you
can use the network.
•
Frequency band—You cannot connect to networks
operating in bands not supported by your modem,
regardless of roaming agreements or account provisions.
Most service providers have coverage maps on their Web sites.
10
2131232
Introducing the Sierra Wireless USB Modem
Modem software
The modem comes with connection management software.
Depending on your carrier, it may come with carrier‐specific
software or the following software made by Sierra Wireless:
•
Sierra Wireless Watcher® for Windows or 3G Watcher for
Mac®. Use this software to manage the modem and
monitor your connections.
•
Driver software that forms the interface between the
modem and your Windows operating system
For information on Watcher features and using Watcher, see
“Connection management software” on page 24.
Frequency band support
Frequency bands supported by the modem:
Technology
2G
3G
Rev 1.0 Jun. 09
Bands
Location
850 MHz (cellular band)
North America
900 MHz (EGSM band)
Europe
1800 MHz (DCS band)
Europe and Asia
1900 MHz (PCS band)
North America
WCDMA 850 (band V)
North America and
Australia
WCDMA 1900 (band II)
North America
WCDMA 2100 (band I)
Europe, Asia, and
Australia
11
Sierra Wireless USB Modem User Guide
12
2131232
2: Getting Started
Follow the instructions in this chapter to set up and start using
your modem.
To use your modem, you’ll need:
Note: Keep a written record in a
secure place of the account
information that your service
provider gives you.
•
An account with a service provider
•
A SIM card (supplied by the service provider)
•
A profile, which may be:
· Already stored on your modem when you purchase it
· Set up automatically
· Selected from a drop‐down list
· Created manually
Overview of installation steps
1.
Check the system requirements.
2.
Insert the SIM card into the modem.
3.
Insert the modem into your computer. (The necessary
software is installed and either the profile is set up
automatically or Watcher prompts you to create a profile.)
System requirements
The modem is supported on:
Note: If you are running
Mac OS X, please refer to the
Watcher Quick Start Guide for
Mac OS X found at
www.sierrawireless.com/mac.
Rev 1.0 Jun. 09
•
WindowsVista®
•
Windows XP (Home and Professional versions)
•
Mac® OS X 10.4.11 or later
To install a USB‐connected modem, your computer requires
the following:
USB port
1 USB Type A slot (USB 1.1 or 2.0)
Memory
32 MB
13
Sierra Wireless USB Modem User Guide
Inserting the SIM card
Note: To prevent the SIM card
from becoming jammed in its
slot, ensure the edge of the card
is smooth before inserting it. Do
not attach labels to your SIM
card as this may also cause it to
jam.
1.
If your SIM card is attached to a larger card, detach the
SIM card and remove any fragments stuck to it.
2.
Remove the end cap. The SIM card slot is the uppermost
slot above the USB connector1. See Figure 2‐1.
3.
Insert the SIM card. Depending on the model, your
modem may or may not have a SIM tray.
If there is no SIM tray:
a. Gently push the SIM card into the slot until the card
will not go in any further.
When it is properly inserted, the outer edge of the SIM
card is in line with the edge of the housing.
Figure 2-1: Inserting the SIM card into a USB modem
If there is a SIM tray:
a. Gently slide open the SIM card tray, but do not remove
it entirely.2
1.
2.
14
Depending on your model, some modems may have only one slot or the SIM slot
may be on the side of the modem.
If you inadvertently remove the tray entirely, reinsert it into the modem.
2131232
Getting Started
b. Place the SIM card on the tray, as shown in the
following illustration.
c.
Close the SIM tray.
Note: For instructions on removing the SIM card, see page 23.
Insert the modem into the
computer
1.
Gently insert the modem into the USB slot.
Note: If the orientation of your computer’s USB slot or the thickness
of your computer are such that pressure is applied to the end or side
of the modem, you may damage the modem or your computer. In
such cases, do not insert the modem directly into your computer’s
USB slot; use the USB extension cable and notebook computer clip
instead. See “Using the extension cable and clip” on page 23.
Rev 1.0 Jun. 09
15
Sierra Wireless USB Modem User Guide
Note: Do not forcefully insert the
modem as you may damage
connector pins.
Note: Do not insert the modem or the USB extension cable into a
USB hub or, if your keyboard is separate from your notebook
computer, a USB slot on your keyboard.
Installing the software
The modem comes with TRU‐Installa Sierra Wireless
feature that installs the necessary software the first time you
insert the modem into your computer. (You do not need an
installation CD.)
The installation process starts automatically when you insert
the modem. Follow the on‐screen instructions for installing the
software.
Windows Operating System1
If the installation process does not start automatically:
1.
Double‐click My Computer (Windows XP) or Computer
(Windows Vista) on your desktop.
2.
Click the TRU-Install drive.
3.
Under the TRU‐Install drive, go to the Win folder and
double‐click the Setup.exe file.
4.
Follow the on‐screen instructions for installing the
software.
Note: Do not remove the modem until the software installation is
complete. If you have inadvertently removed the modem too soon,
see “Reinstalling the software (Windows)” on page 27.
Connect to the network
To use your account (and connect to your service provider’s
network), you need to have at least one profile set up on your
modem. Depending on how your modem is configured, the
profile may already be set up or you may need to create one.
Scenario
Required action
Watcher automatically detects or creates a default
profile.
Click Connecta.
Watcher prompts you to create a data profile.
1.
1.
16
Click Yes, then....
If you are using a Mac computer, see page 17.
2131232
Getting Started
Scenario
•
•
Required action
If Watcher opens the Options window Profile
pane and pre-selects an appropriate profile
(normally the name of your service provider)
from the drop-down list...
a. Click OK to accept that profile (or choose
If Watcher opens the Options window Profile
pane, the Profile name field is blank, and
your service provider is not included in the
drop-down list...
You need to create a profile manually. Refer to the
Watcher online help for details.
another from the drop-down list).
b. Click Connecta.
a. The first time you insert the modem in the computer, it takes a few seconds for the modem to locate the network. While it is scanning for a network, the Connect button is unavailable.
Once the software is successfully installed and the profile is set
up, the modem is ready to use.
Anytime you use the modem with the same computer, TRU‐
Install verifies that the correct software is already installed.
This process takes a few seconds.
If you need to re‐install the software, see page 27.
For information on using Watcher, see “Connection
management software” on page 24 or view the Online Help
that comes with Watcher.
Mac OS X
1.
After inserting the modem, double‐click the installer
package.
If you do not see the installer package:
a. Open Finder.
b. Under Devices, click TRU-Install.
c.
Double click the installer package.
2.
Follow the on‐screen instructions.
3.
Restart our computer when prompted.
Connect to the network
Once the software is successfully installed, the modem is ready
to use.
1.
Rev 1.0 Jun. 09
Click the Connect button to connect to the network.
17
Sierra Wireless USB Modem User Guide
Attach the modem to the
lanyard
To keep everything together, thread the lanyard through the
cap and the modem, as shown in the illustrations.
➊
➋
➌
➍
You can also attach the lanyard to the cap.
➊
18
➋
2131232
3: Using your USB Modem
• USB modem LED
operation
• Using the microSD
card (some models
only)
• Using the extension
cable and clip
• Connection
management
software
USB modem features
USB modems have a USB connector and slots for a SIM card
and a microSD external storage card. LEDs on the front of the
modem provide status information.
Power LED
Data LED
SIM card slot
microSD card slot1
USB connector
Cap
Note: 1. Depending on the modem, the microSD card slot may be on
the side of the modem.
Rev 1.0 Jun. 09
19
Sierra Wireless USB Modem User Guide
LED operation
The USB modem has two LEDs that show the current status of
the modem.
LED
Power
Data
20
State
Indicates
Off
Indicates one of the following states:
• The modem is not inserted in the computer.
• The computer is off or in “suspend and resume” mode.
• The modem radio has been turned off using Watcher (see “Turning
the radio on and off” on page 25) or another connection client.
Solid Blue
The power is on, the modem is working normally.
Blinking Blue
The firmware is being updated.
Do not remove the modem from the computer.
Blinking Amber
The modem is searching for service (initializing).
Solid Amber
Modem error—either the modem is having a problem initializing
(searching for service) or is offline because of a failure.
Contact your service provider.
Off
The modem is unable to detect 2G or 3G service.
Blinking Amber
The modem has detected a 2G network (EDGE, GPRS, GSM) and is
ready to connect.
Solid Amber
The modem is connected to a 2G network and is able to send and
receive data.
Blinking Blue
The modem has detected a 3G network (UMTS, HSPA, HSPA+) and is
ready to connect.
Solid Blue
The modem is connected to a 3G network and can send and receive
data.
2131232
Using your USB Modem
Using the microSD card (some
models only)
Some Sierra Wireless modems can accommodate a microSD
external storage card.
To use a microSD card:
1.
If there is a non‐functional microSD card in the lower slot:
a. Press it in and then release it.
b. Gently remove the non‐functional microSD card.
2.
Insert the microSD card into the lower slot at the end of the
modem, as shown in the illustration.
SIM card slot
microSD card slot
Or if the microSD slot is on the side of the modem:
3.
Insert the modem into the computer.
If the computer does not have Watcher installed, you may
be given the option to install it. If you do not want to install
Watcher, cancel the installation. You can use the microSD
card without having Watcher installed.
The microSD card appears as a USB memory drive. You can
copy, paste, and drag files to and from it the same way as you
can with any other external drive.
Rev 1.0 Jun. 09
21
Sierra Wireless USB Modem User Guide
Removing the microSD card
To remove the microSD card:
If the microSD slot is in the end of the modem:
1.
Remove the cap.
2.
Push the microSD card in and then release it.
3.
Gently pull the microSD card out.
If the microSD slot is on the side of the modem:
22
1.
Open the flap on the side of the modem.
2.
Push the microSD card in and then release it.
2131232
Using your USB Modem
Gently pull the microSD card out.
Removing the SIM card
To remove the SIM card from the modem, push the SIM card
in and then release it. See Figure 3‐1.
Figure 3-1: Removing the SIM card from a USB modem
Using the extension cable and
clip
Some USB modems may come with an extension cable and
clip. The clip fits on the top of your notebook computer and
holds your modem.
Note: To meet FCC (regulatory) requirements, use only the supplied
extension cable and notebook computer clip; other cables and
notebook computer clips should not be used.
Note: Do not insert the modem or the USB extension cable into a
USB hub or, if your keyboard is separate from your notebook
computer, a USB slot on your keyboard.
To use the extension cable and clip:
1.
Rev 1.0 Jun. 09
Place the clip on top of the notebook computer.
23
Sierra Wireless USB Modem User Guide
2.
Connect the extension cable to the modem.
3.
Place the modem in the clip holder.
4.
Connect the other end of the extension cable to the USB
slot on your computer.
Connection management
software
Your modem comes with Sierra Wireless Watcher, Watcher for
Mac, or other connection management software, depending on
your carrier.
Note: Sierra Wireless Watcher and Watcher for Mac are compatible
with earlier Sierra Wireless modems.
Watcher enables you to:
24
•
Initiate data connections
•
Determine signal strength, roaming status, GPRS, EDGE,
UMTS, or HSDPA/HSUPA availability, and other network
connection parameters
•
Monitor the status of the modem and GSM service
•
Send and receive SMS messages
•
Enable or disable SIM security that prevents others from
using your SIM card if it is lost or stolen
•
Set options related to notifications and the 3G Watcher
window
2131232
Using your USB Modem
Create or modify an account profile
•
You do not need to run Watcher when you use the modem, but
Watcher does provide useful status information.
Launching Watcher
Unless this feature has been disabled, Watcher launches
automatically anytime you insert the modem. You can also
launch Watcher by:
Windows
Mac
•
Double-clicking the
desktop shortcut
, or
•
Clicking the Watcher icon
in the dock, or
•
Selecting Start >
Programs > Sierra
Wireless > 3G Watcher >
3G Watcher
•
Navigating to the Applications
> 3G Watcher folder and
double-clicking 3G Watcher.
Depending on how your profile is configured, your browser,
VPN, or other program may launch automatically anytime you
launch Watcher.
Turning the radio on and off
This option allows you to conserve your computer’s battery by
turning off the modem’s radio transmitter/receiver when you
are not using it.
To turn off the radio:
1.
Select Tools > Turn Radio Off.
When the radio is turned off, the menu option switches to Turn
Radio On and the message “Radio is off ” is displayed in the 3G
Watcher window.
To turn on the radio:
1.
Select Tools > Turn Radio On.
Frequency band and network selection
3G Watcher has two options that affect your ability to obtain
GPRS, EDGE, UMTS, HSDPA/HSUPA or HSPA+ service:
Rev 1.0 Jun. 09
•
The frequency band you want to use
•
The network you want to use, if you are within the
coverage area of more than one network
25
Sierra Wireless USB Modem User Guide
Note: Your service provide may not permit manual network selection.
If network selection is restricted, (Mac) the Network button in the
Preferences pane will be disabled.
Frequency band selection
Every GSM network operates on one set of frequency bands.
The modem is designed to change frequency bands automati‐
cally to obtain network service. You can also change frequency
bands manually.
To change frequency bands manually:
Windows
1.
From the main window,
select Tools > Options >
Network.
2.
In the Frequency Band field,
select an option from the
drop-down list.
Mac
1.
Select 3G Watcher >
Preferences > Network.
2.
In the Frequency Band
field, select the desired
frequency band from the
drop-down list.
Note: Unless your service provider specifies otherwise, it is recommended that you use the Automatic setting.
More information is available in the Watcher Online Help.
From the main Watcher window, select Help > Help Topics
(Windows) or Help > SierraWatcher Help (Mac).
Network selection
To change your network selection mode:
Windows
1.
2.
Mac
From the main window,
select Tools > Options >
1.
Select 3G Watcher >
Preferences > Network.
Network > Network
Selection Mode.
2.
Select an option in the
Network Selection Mode
field.
Select an option from the
Network Selection Mode
drop-down list.
Depending on your location, you may be within the coverage
area of several networks. Your ability to obtain service on each
network depends on your account.
26
2131232
Using your USB Modem
Your options for network selection are:
•
Automatic —The modem automatically selects a network
based on your account and network availability.
•
Manual —The modem scans the area and displays a list of
detected GSM networks.
If you select a network on which you cannot obtain service,
the message, “Failed to register with network” appears.
Choose a different network.
More information is available in the Watcher Online Help.
From the main Watcher window, select Help > Help Topics
(Windows) or Help > SierraWatcher Help (Mac).
Reinstalling the software
(Windows)
If you need to reinstall or repair the Watcher software:
1.
Open the Control Panel.
2.
Double‐click TRU-Install.
3.
Follow the on‐screen instructions.
Or, in Watcher:
1.
Select Tools > Software Installation Mode.
2.
Follow the on‐screen instructions.
If you have canceled the software installation process or
removed the modem from the computer before the software
installation process was complete, you may receive error
messages when you try to reinstall the software. If that
happens:
1.
Go to Start > Control Panel > Add or Remove Programs and
remove TRU-Install.
2.
Insert the modem into the computer.
Note: Do not remove the modem until the software installation
process is complete.
Rev 1.0 Jun. 09
27
Sierra Wireless USB Modem User Guide
28
2131232
4: Care and Maintenance of Your
USB Modem
As with any electronic device, the modem must be handled
with care to ensure reliable operation. Follow these guidelines
when you use and store your modem:
Rev 1.0 Jun. 09
•
Do not apply adhesive labels to the SIM card. This may
cause it to jam inside the slot, or prevent it from being
inserted properly.
•
When not installed in your computer, store the modem
and SIM card in a safe place.
•
USB‐connected modems should fit easily into your
computer’s USB port. Forcing the modem into the port
may damage the connector pins.
•
Protect the modem from liquids, dust, and excessive heat.
(See the “Environmental specifications” on page 32 for
maximum tolerances.)
29
Sierra Wireless USB Modem User Guide
30
2131232
5: Technical Specifications
Radio frequency and electrical
specifications
Table 5-1: Radio frequency and electrical
specifications
Rev 1.0 Jun. 09
Compliance
GSM Release 6
Transmit
GSM 1900 (PCS): 1850 – 1910 MHz
GSM 1800 (DCS):1710 – 1785 MHz
EGSM 900: 880 – 915 MHz
GSM 850: 824 – 849 MHz
WCDMA 2100 (Band I): 1920 – 1980 MHz
WCDMA 1900 (Band II): 1850 – 1910 MHz
WCDMA 850 (Band V): 824 – 849 MHz
WCDMA 800 (Band VI): 830 – 840 MHz
Receive
GSM 1900 (PCS): 1930 to 1990 MHz
GSM 1800 (DCS): 1805 to 1880 MHz
EGSM 900: 925 to 960 MHz
GSM 850: 869 to 894 MHz
WCDMA 2100 (Band I): 2110 to 2170 MHz
WCDMA 1900 (Band II): 1930 to 1990 MHz
WCDMA 850 (Band V): 869 to 894 MHz
WCDMA 800 (Band VI): 875 to 885 MHz
Channel
spacing
200 kHz (GSM)
5 MHz (WCDMA)
Channel raster
200 kHz
Frequency
stability
0.1 ppm
31
Sierra Wireless USB Modem User Guide
Environmental specifications
32
Operating
temperature
0°C to 50°C (32°F to 122°F)
Storage
temperature
-20°C to +85°C (-4°F to +185°F)
Humidity
85%, non-condensing
Vibration
Random vibration, 10 to 1000 Hz, nominal
6G RMS in each of 3 mutually perpendicular
axes. Test duration of 60 minutes for each
axis, for a total test time of 3 hours (nonoperating).
Drop
1 m on concrete on each of 6 faces, 2 times
2131232
6: Regulatory and Safety
Information
Notice
Because of the nature of wireless communications, trans‐
mission and reception of data can never be guaranteed. Data
may be delayed, corrupted (that is, have errors), or be totally
lost. Although significant delays or losses of data are rare
when wireless devices such as the Sierra Wireless modem are
used in a normal manner with a well‐constructed network, the
Sierra Wireless modem should not be used in situations where
failure to transmit or receive data could result in damage of
any kind to the user or any other party, including but not
limited to personal injury, death, or loss of property. Sierra
Wireless and its affiliates accept no responsibility for damages
of any kind resulting from delays or errors in data transmitted
or received using the Sierra Wireless modem, or for failure of
the Sierra Wireless modem to transmit or receive such data.
Safety and hazards
The modem MUST BE POWERED OFF in all areas that may
be susceptible to radio interference, in particular:
•
Prohibited areas
Obey all signs and notices and follow all rules and regula‐
tions. Power off the modem when instructed to do so or
when you suspect that it may cause interference or danger.
•
In areas where blasting is in progress
•
Where explosive atmospheres may be present
Areas with a potentially explosive atmosphere are not
always clearly marked. Such areas include gas stations,
fuel depots, chemical transfer or storage facilities, areas
where blasting is in progress, areas where the air contains
chemicals or particles such as grain, dust, or metal pow‐
ders, and any other area where you would normally be
advised to turn off your cellular phone or vehicle engine.
•
Near medical or life‐support equipment
Medical equipment may be susceptible to any form of
radio interference. In such areas the modem can transmit
signals that could interfere with this equipment.
•
Rev 1.0 Jun. 09
On board aircraft
33
Sierra Wireless USB Modem User Guide
In addition to Federal Aviation Authority (FAA) require‐
ments, many airline regulations state that you must sus‐
pend wireless operations before boarding an aircraft. The
modem is capable of transmitting signals that could inter‐
fere with various onboard systems and controls.
Failure to observe this instruction may lead to suspension
or denial of cellular telephone services to the offender,
legal action, or both.
Some airlines may permit the use of cellular phones while
the aircraft is on the ground and the door is open. The
modem may be used normally at this time.
•
While operating a vehicle
The driver or operator of any vehicle should not use a
wireless data device while in control of a vehicle. Doing so
detracts from the driver or operatorʹs ability to control and
operate the vehicle. In some countries, using such commu‐
nications devices while in control of a vehicle is an offence.
Regulatory information for
North America
CAUTION: Unauthorized modifications or changes not
expressly approved by Sierra Wireless, Inc. could void
compliance with regulatory rules, and thereby your authority
to use this equipment.
The design of the Sierra Wireless modems complies with U.S.
Federal Communications Commission (FCC) and Industry
Canada (IC) guidelines respecting safety levels of radio
frequency (RF) exposure for portable devices, which in turn
are consistent with the following safety standards previously
set by Canadian, U.S. and international standards bodies:
34
•
ANSI/IEEE C95.1‐1999, IEEE Standard for Safety Levels with
Respect to Human Exposure to Radio Frequency Electromag‐
netic Fields, 3 kHz to 300 GHz
•
National Council on Radiation Protection and Measure‐
ments (NCRP) Report 86, ‐1986, Biological Effects and
Exposure Criteria for Radio Frequency Electromagnetic Fields
•
Health Canada, Safety Code 6, 1999, Limits of Human
Exposure to Radio frequency Electromagnetic Fields in the
Frequency Range from 3 kHz to 300 GHz
•
International Commission on Non‐Ionising Radiation
Protection (ICNIRP) 1998, Guidelines for limiting exposure to
time‐varying electric, magnetic, and electromagnetic fields (up
to 300 GHz)
2131232
Regulatory and Safety Information
Caution: The Sierra Wireless USB modem must be 1.0 cm or more
from users during operation, to satisfy FCC / IC RF exposure requirements. The Sierra Wireless USB modem has been tested for
compliance with FCC / IC RF exposure limits in the notebook
computer(s) configurations with horizontal and vertical USB slots and
can be used in notebook computers with substantially similar physical
dimensions, construction, and electrical and RF characteristics. This
USB modem must not be used with any other antenna or transmitter
that has not been approved to operate in conjunction with this
modem. Note: This USB modem must not be used in any unapproved
configurations. For details, contact Sierra Wireless.
Note: The Sierra Wireless USB modem is approved for normal-size
notebook computers only (typically with 12 inches or larger display
screens). For notebook computers with a display screen smaller than
12 inches or if the orientation of the USB slot does not allow for at
least 1.0 cm between the modem and the user or bystanders, use the
provided extension cable and clip to ensure a safe distance between
the modem antenna and users or bystanders.
To meet FCC requirements, use only the supplied USB extension
cable and laptop clip; other cables and laptop clips should not be
used.
These devices comply with Part 15 of the FCC Rules.
Operation is subject to the condition that these devices do not
cause harmful interference.
Where appropriate, the use of the equipment is subject to the
following conditions:
Warning: (EMI) – United States FCC Information –
This equipment has been tested and found to
comply with the limits pursuant to Part 15 of the
FCC Rules. These limits are designed to provide
reasonable protection against harmful interference
in an appropriate installation. This equipment
generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communication. However, there is
no guarantee that interference will not occur in a
particular installation.
Rev 1.0 Jun. 09
35
Sierra Wireless USB Modem User Guide
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
•
Increase the separation between the equipment and
receiver
•
Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected
•
Consult the dealer or an experienced radio/TV technician
for help
If you have purchased this product under a United States
Government contract, it shall be subject to restrictions as set
forth in subparagraph (c)(1)(ii) of Defense Federal Acquisitions
Regulations (DFARs) Section 252.227‐7013 for Department of
Defense contracts, and as set forth in Federal Acquisitions
Regulations (FARs) Section 52.227‐19 for civilian agency
contracts or any successor regulations. If further government
regulations apply, it is your responsibility to ensure
compliance with such regulations.
Regulatory information for EU
countries
Sierra Wireless hereby declares that the Sierra Wireless USB
wireless modem conform to all the essential requirements of
Directive 1999/5/EC:
The Declaration of Conformity made under Directive 1999/5/
EC is available for viewing at the following location in the EU
community:
Sierra Wireless (UK), Limited
Lakeside House
1 Furzeground Way, Stockley Park East
Uxbridge, Middlesex
UB11 1BD
England
36
2131232
Index
Numerics
3G Watcher
introduction, 24
launching, 25
lanyard, 18
launching 3G Watcher, 25
LEDs, 20
account, 10
Macintosh OSX support, 13
memory card, 9
memory required, 13
micro external memory card, 21
microSD, 9, 21
modem, inserting, 15
channel raster, 31
channel spacing, 31
clip, 23
connect to the network, 16
coverage area, 10
driver, 11
electrical specifications, 31
environmental specifications, 32
error messages, 27
extension cable, 23
external memory storage, 9, 21
external SD, 9, 21
external storage card, 21
network
overview, 10
selection, 27
notebook computer clip, 23
operating systems supported, 13
power options, power up/down, 25
profile, 13, 16
flash drive, 21
frequencies
receive, 31
transmit, 31
frequency stability, 31
radio frequency specifications, 31
receive frequencies, 31
regulatory information, 33
requirements, software, 14
RF specifications, 31
roaming, 10
humidity, 32
safety notice, 33
SIM card
inserting, 14
removing, 23
software installation, 16
software requirements, 14
installing, error messages, 27
Rev 1.0 Jun. 09
37
Sierra Wireless USB Modem User Guide
specifications, 31– 32
electrical, 31
environmental, 32
radio frequency, 31
storage
temperature, 32
when not using card, 29
system requirements, 13
technical specifications, 31– 32
temperature, 32
transmit frequencies, 31
TRU‐Install, 9, 16, 16
38
USB modem, inserting, 15
USB port requirements, 13
vibration, 32
Watcher, description, 11
Windows Vista support, 13
Windows XP support, 13
2131232


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