Sierra Wireless VOQA11 Tri-band (850/1800/1900) Voq Cellular Phone User Manual Voq User Guide

Sierra Wireless Inc. Tri-band (850/1800/1900) Voq Cellular Phone Voq User Guide

User Manual

Explore your VoqTMuser guideBeta Documentation
ContentsDraft D (Jan. 20, 2004) 37 Getting Started8 What’s in the box?8 Getting up and running13 Knowing Your Phone14 The VoqTM professional phone15 Flip-open QWERTY thumbpad16 Home screen16 myVoqTM screen16 Keypad17 Joystick17 Keys and buttons19 Programs20 Status icons21 The Basics22 Turning your phone on and off22 Locking and unlocking the keypad22 Setting the time and date23 Using the Quick List23 Entering text and numbers24 Navigating menus using numbers25 Navigating with the joystick25 About myVoq28 Using Secure Digital (SD) cards29 Making and Answering Calls30 Making calls32 Voice dialing35 Answering calls37 Reviewing calls39 Managing Your Personal Information40 Managing your contacts44 Using the calendar45 Using tasks46 Writing notes49 E-mail and Messaging50 Choosing your e-mail program53 VoqMailTM Software59 Creating Messages63 Working with message folders64 Viewing and responding to messages68 Multimedia Messaging Service (MMS)68 Instant messaging
Voq User Guide4213032473 Synchronizing Your Phone74 Synchronizing your Voq phone75 Getting started77 Synchronizing remotely81 Configuring Your Phone82 Phone84 Sounds85 Profiles86 Home screen86 About87 Accessibility87 Beam87 Certificates88 Data connections92 Date and time92 Owner information92 Power management93 Regional settings93 Voq software updates95 Securing Your Phone96 Keypad lock96 Phone lock97 SIM lock97 PIN299 Browsing the Internet100 Browsing the Internet102 Customizing Internet Explorer103 Playing Music, Games, and More104 Playing audio and video files106 Java MIDlet Manager107 VoqTag indexes108 Playing Solitaire108 Playing Mount Voq109 Using the calculator110 Recording voice notes and memos111 Using your phone as a modem112 Adding programs112 Removing programs113 Remove Programs115 VoqTM Accessories116 Accessories119 Accessory Kits120 TTY Devices121 Using the desktop cradle
ContentsDraft D (Jan. 20, 2004) 5123 Keystrokes124 QWERTY thumbpad key strokes127 Regulatory, Safety, and Warranty In-formation132
Voq User Guide62130324
1Getting StartedWhat’s in the box?Getting up and running
Voq User Guide82130324What’s in the box?Your box contains the following:•VoqTM handset•Battery•AC adapter/charger•Mono headset•Synchronization cable•Companion CD•Documentation:·VoqTM Pocket Reference·VoqTM User Guide (this guide)·Accessories fold-outIf any items are missing, please contact your Voq dealer.Getting up and runningBefore you begin using your new Voq phone, prepare and test it by completing the following steps:1Insert your SIM card.2Install the battery.3Charge the battery (12 hour initial charge).4Make a call.5Send an SMS.6Set up synchronization.7Check out the “Top ten things to do next”.1 Insert your SIM cardYour service provider will provide you with a SIM (Subscriber Information Module) card that contains all your account information. Your phone cannot function without this card. To install it:1Remove the SIM card from its packaging.2Lay the phone face down with the battery removed. 3Position the SIM card with the gold contacts down and line it up with the SIM card outline on the phone. The cut corner of the card should point towards the center of the phone.4Insert the SIM card under the two metal guides.5Gently push the SIM card until it slides snugly into place.
Getting StartedDraft D (Jan. 20, 2004) 92 Install the batteryYou cannot operate the phone without the battery even if the phone is attached to the AC adapter.1Insert the battery, bottom end first, into the opening on the back of the phone. 2Lower the battery to the phone. Press the top of the battery until it clicks into place.To remove the battery:1Slide and hold the locking latch open.2With the latch open, pull the top of the battery away from the phone and lift out the battery.Note: Always turn off the phone using the Power button before you remove the battery. Otherwise you may lose e-mails and other data.3 Charge the batteryNote: The initial charge must last a minimum of 12 hours. You can use your phone while the battery is charging. If the battery is totally discharged when you plug in the AC adapter, it takes several minutes for the phone to start up. This is normal and ensures that the phone has sufficient power for reliable operation.1Plug the lead from the AC adapter into the bottom of the phone. 2Insert the AC adapter plug into a power outlet. If required, use the plug adapter for your country. If you ordered the optional Premium Accessory Kit, you can also use the cradle to charge the battery. See “Using the desktop cradle” on page 121.3a During or after charging, set the correct date and time. This is crucial to the proper functioning of many applications. On the Home screen, press Start > Settings > More > Date and Time. Press any key to change AM/PM.
Voq User Guide10 21303244 Make a callTry your new phone by making a phone call or by calling your voicemail box, if you have one.To call your wireless voicemail, press and hold the 1 key for two seconds. You do not need to press the button.For information about other call options, see “Making and Answering Calls” on page 29.5 Send an SMS1Flip open the QWERTY thumbpad. When you do, the phone displays the myVoq screen.2Start typing your message. 3When you finish typing, press the Send SMS soft key, located just below the display screen under Send SMS.4In the Insert Contact screen, either:·type a phone number, the press Add.·type or choose a name from your contact list, then press Select. 5Edit your message if necessary, the press Send.1) Turn on the phone.2) Dial the number.4) To end, press the red button.3) Press the green button.
Getting StartedDraft D (Jan. 20, 2004) 116 Set up synchronizationYou can synchronize your E-mail, Contacts, Calendar, and Tasks so that the information on your phone and your desktop PC is the same and up to date. To do this you must install Microsoft® ActiveSync® and VoqTM Desktop Tools onto your desktop PC. To install the software, insert the Voq companion CD into the CD-ROM drive of your PC. On the Getting Started window, click Start Here and follow the instructions.For more information, see “Synchronizing your Voq phone” on page 74.7 Top ten things to do next!The Voq phone is an exciting new device that combines a phone, a PDA, and an e-mail/SMS text messenger in a single package. Try out these other key Voq features:•Set up your e-mail. Choosing your e-mail program, page 50.•Add contacts and make a call from your contacts list. See “Managing your contacts” on page 40.•Browse the Web. See “Browsing the Internet” on page 100.•Wirelessly sync your calendar to Microsoft Exchange 2003. See “Synchronize your calendar wirelessly” on page 78.•Play a song. See “Playing Music, Games, and More” on page 103.•Configure voice dialing. See “Voice dialing” on page 32.•Send a multimedia (MMS) message. See “Multimedia Messaging Service (MMS)” on page 68.•Use the speakerphone. See “Turn the speakerphone On and Off” on page 35.•Learn about myVoq. See “About myVoq” on page 25.•Change your ring tones. See “Change the sound for an event” on page 84.
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2Knowing Your PhoneThe VoqTM professional phoneFlip-open QWERTY thumbpadHome screenmyVoqTM screenJoystickKeys and buttonsProgramsStatus icons
Voq User Guide14 2130324The VoqTM professional phone Congratulations! Your new Voq phone will change the way you communicate. This innovative phone puts the best of wireless technology in the palm of your hand—make calls, send e-mail and SMS messages, browse the Internet, and manage your calendar. For a person on the go, it’s everything you need and more. Handset speakerColor displaySoft keyEnd button–redmyVoq buttonBack buttonOn/Off buttonJoystickSoft keyHome buttonTalk button–greenVolume controlMicrophone AC adapter connectorUSB connectorInfrared portSD card slotRecord buttonKeypadHeadset connectorOS: Windows MobileTM 2003 software for Smartphone
Knowing Your PhoneDraft D (Jan. 20, 2004) 15Flip-open QWERTY thumbpadThe Voq phone has a remarkable flip-open QWERTY thumbpad that lets you create text messages and e-mails using a full-featured keyboard. To use the thumbpad, just flip it open and start typing. It’s that simple. When in the Home screen or on a call, opening the thumbpad launches the myVoq screen.Most keys have a second character printed just above the main character. To type this character, press a function key and then a character key. For example, to type an equal sign (=), press “function+h”. When you are in a text field, such as in a contact record, you can display a full table of symbols, by pressing the function key twice.Shift keyFunction keyBackspace keyNumber keysSpace keysShift keyNumber keysSee Note.Function keyReturn keyLetter keys Press the Shift key twice to invoke shift lock. The next key you press will be in uppercase.You can cut, copy and paste just like on a PC keyboard. To select text, press and hold the Shift key, then move the joystick left or right. To cut, copy, or paste, press the function key, then x (cut), c (copy), or v (paste).For a complete list of keystrokes that you use to display special characters, see “QWERTY thumbpad key strokes” on page 124.
Voq User Guide16 2130324Home screenThe Home screen is what you see when you first turn on your phone. You can change the background images and colors of your Home screen to suit you. You can even download your own images. For more information on customizing your display, see “Home screen” on page 86.The Home screen is the starting point for many tasks. Scroll to any area on the Home screen and press the joystick to start the application.Start–Press Start to display a list of all the programs on your phone. To start a program, scroll to it and press the joystick. Select More to display more programs.Contacts–Press Contacts to display your list of contacts. To call a contact, scroll to a name and press . myVoqTM screen The myVoq screen is what you see when you press or flip open the thumbpad from the Home screen or during a call. The myVoq program powers the thumbpad and activates the phone’s advanced search, store, and send capabilities. Use myVoq to:•Easily send an SMS or e-mail•Quickly find information stored on your phone•Store your notes, new contacts, and listsFor more information, see “About myVoq” on page 25.KeypadThe keypad is a standard 12-key alphanumeric pad that you can use to dial a number, type messages with one hand, or navigate a menu by pressing a number.Recently used programsTime and dateNext AppointmentMessagesCurrent soft key commandsStatus iconsRing profile
Knowing Your PhoneDraft D (Jan. 20, 2004) 17JoystickIn the center of the phone is the joystick. You use it to move around the screens and select the items you want. The joystick moves in five directions: left, right, up, down, and in. When you press the joystick in, it works like the Enter key on a keyboard, or like a left mouse click. It confirms your selection and starts an action. Keys and buttonsTalk button •Dials a phone number you enter or select.•Redials your last number when you press it twice quickly with no number entered.•Places a call on hold and answers a second call if you have Call Waiting.•Switches between an active call and a call that is on hold.•Activates or deactivates the Speakerphone when you press and hold it during a call.End button •Ends voice or data calls.•Ends the active call when you are on a conference call, or when you have another call on hold.•Locks the keypad when you press and hold the button.Home button •Displays the Home screen leaving other applications open.myVoq button •Launches myVoq with the thumbpad closed.•Activates the phone’s advanced search, store, and send capabilities.•Clears any text and returns you to the myVoq screen when you press and hold the button.Back button •Returns to the previous screen.•Deletes characters like a backspace key when you are typing a message or entering data.•Clears all when you press and hold it, when you are typing a message or entering data.
Voq User Guide18 2130324Soft keysThe phone has two keys located directly below the display. Each key performs the command displayed above the key. The command changes depending on the screen.On many screens, the right soft key is called Menu. The Menu soft key lists options that are relevant to what your are doing. It is a good idea to press Menu to check out the many options available to you. Power button•Turns the phone on and off when you press and hold.•When the phone is on, displays Quick List when you press it once. For a list of Quick List commands, see “Using the Quick List” on page 23.Volume buttonsThe volume buttons are located on the left side of the phone. They raise or lower the volume of the phone speaker or the headset for voice calls.To change the ringer volume, press Start > Settings > Profiles, then change the settings for the profile you are using.Record/Voice Dial button•Turns voice dialing on when when you press and hold. See “Voice dialing” on page 32.•Turns the voice memo recording function on when you press once. See “Recording voice notes and memos” on page 110.* Key•Changes between upper and lowercase when you are using the keypad in text input mode. •Switches between text and numeric input modes when you are in a text field and you press and hold it on the keypad.Soft keyCommand CommandSoft key
Knowing Your PhoneDraft D (Jan. 20, 2004) 19ProgramsYour phone comes with a number of installed applications as shown below. To access these applications, press Start.Inbox/SMSRead, write, and send e-mail and SMS mes-sages.VoqMailSet customized alerts for incoming mail. Con-figure rapid, low-bandwidth, battery-saving mail delivery. ContactsQuickly find who you are looking for.CalendarKeep track of your appointments and events, and set up reminders.Internet ExplorerBrowse the Internet or visit a favorite site.Call HistoryLook up who called or sent a message. Display call statistics.myVoqActivate the thumbpad and the phone’s power-ful search, store, and save capabilities.MSN MessengerSend instant messages to your friends and col-leagues.Pocket MSNSign up for Microsoft’s offering of online ser-vices.SettingsChange the way the phone looks and behaves to suit you.ActiveSyncKeep the information on your phone and your PC up to date.Speed DialView and set up numeric shortcuts for impor-tant contacts.TasksKeep a list of things you need to do and set up reminders.Voice NotesRecord short voice messages and memos, and play them back.Windows MediaPlay music/video clips. Listen to Internet radio.
Voq User Guide20 2130324Status iconsThe phone displays a row of small icons across the top of the Home screen that provide information about the status of the phone, incoming calls, and messages.myVoq CalculatorA calculator that keeps a running tab of what you type. Use it to quickly divide up the restau-rant bill, including tip and taxes.InfraredBeam information to/from other phones, PDAs, and laptops using infrared (Accessories folder).Modem LinkTurn your phone into a modem that lets other devices send information (Accessories folder).Mount VoqClimb Mount Voq with this challenging thumb-pad typing game (Games folder).SolitairePass the time playing this well-known card game (Games folder).JawbreakerPass the time playing this challenging new game (Games folder).New e-mail or SMS Call forwardingNew voicemail Call on holdRinger off Missed callLine 1 Battery chargingLine 2, switch to Line 2, to listen to callNew instant messageVoice call in progress Battery levelData call in progress Low batterySignal strength No batteryNo signal Sync errorAn e-mail attach-ment–downloadedAn e-mail attachment – not downloadedFlight mode -radio off RoamingGPRS available GPRS in use
3The BasicsTurning your phone on and offLocking and unlocking the keypadSetting the time and dateUsing the Quick ListEntering text and numbersNavigating menus using numbersNavigating with the joystickAbout myVoqBrowsing for filesUsing Secure Digital (SD) cards
Voq User Guide22 2130324Turning your phone on and offTo turn your phone On or Off, press and hold the Power button. If you are in another application and you want to turn off your phone, return to the Home screen first by pressing before you press the Power button.If you remove the battery without turning Off the phone, you will not lose personal data such as contacts, calendar, tasks, and saved notes. You will lose any unsaved data in forms or notes as well as the state of suspended games.Locking and unlocking the keypadLocking the keypad prevents accidental keypresses. If the keypad is locked you can still answer a call or make an emergency call.•To lock the keypad, on the Home screen, press and hold . When the keypad is locked, the left soft key on the Home screen displays Unlock.•To unlock the keypad, press Unlock, then press the # key. You can also set up a password for your phone. For more information, see “Phone lock” on page 96.Setting the time and dateNote: Your phone needs the correct date and time to ensure that your calendar and inbox work properly. For example, alarms will not occur at the expected times, and messages may not load correctly into your mailbox. Some service provider networks automatically set the date and time. If not, you must set them manually. The clock has a separate battery that continues to work even when you remove the main battery. Whenever possible, leave the main battery installed to preserve the backup battery.To set the date and time.1Press Start > Settings > More > Date and Time.·Set your time zone.·Set the date and time.·Set the alarm clock if you wish.2Press Done when you have finished.To change from AM to PM or vice versa, highlight AM or PM in the Time or the Alarm field, then press any key on the keypad. To toggle back to the original setting, press the key again.
The BasicsDraft D (Jan. 20, 2004) 23Setting number, time, and currency formatsNumber, time, and currency formats can vary depending on where you live. To change how numbers and dates appear on the screen:1Press Start > Settings > More > Regional Settings.2Scroll to the Locale field and choose your language location, for example, English (United Kingdom). This automatically changes the time and date format and other number settings for your area. If you wish, you can scroll to the individual fields such as Date Style or Time Format field and choose a different format.3Press Done.Using the Quick ListUse the Quick List to perform common actions quickly. To display the Quick List:1When the phone is on, momentarily press the Power button.2Scroll to a command and press the joystick. The list items are:Entering text and numbersThe simplest way to enter text and numbers is using the flip-open thumbpad. For a list of keystrokes to display special characters, see “QWERTY thumbpad key strokes” on page 124.Power off Turn off the phone safely.Flight mode (off) Turn the radio On or Off (e.g. to play a game on an airplane). You cannot make calls or send mes-sages but you can use other fea-tures.Key lock Lock the keypad. Device lock Turn on password protection.Profile •Normal•Silent•Meeting•Outdoor•Automatic•Headset•Car•Speaker-phoneChoose a profile, which is a set of ring tone and volume settings.To change the settings for a pro-file, from the Home screen, press Start > Settings > Profiles >Select profile > Menu > Edit.For more information on profiles, see “Profiles” on page 85.
Voq User Guide24 2130324Keypad input modesIf you need to enter text or numbers using the keypad, or the top row of numbers on the thumbpad, there are several modes to choose from. To change the input mode, press the * key when you are in a text field. Press and hold the * key to display a menu. These modes apply only to text fields.Predictive textWhen you type using the keypad, your phone can predict and display words before all letters are pressed. There are two display options: inline and multiple candidate. As shown below, multiple candidate displays a row of possible words at the bottom of the display screen. To choose a word in multiple candidate mode, select the word with the joystick, then press the joystick.To change the input mode and other display options:1Press Start > More > eZiTap > Options.2Scroll to the option you wish to change.3Press OK when you have finished.Navigating menus using numbersMany menus provide numeric shortcuts to save scrolling and keystrokes. When you see a number beside an item in a list, press the corresponding Input Mode Icon Press GetMultipress. To type the first letter on a key, press it once. To type the second letter on a key, press it twice. ABC Changes to abc after key press.222222Ab cMultipress. All caps. ABC 222222ABCMultipress. All lower-case.abc 222222abcNumeric. Type num-bers rather than letters. 123 222 222Predictive text. See below.eZi
The BasicsDraft D (Jan. 20, 2004) 25number on the keypad or the thumbpad to select the item.Navigating with the joystickThe joystick can help you navigate and select information quickly. For example, if you are changing the ring tone for your phone (Start > Settings > Sounds), you can use the joystick to select a tone without displaying a list.In the Ring tone for line 1 field, pressing the joystick in displays the complete list of sounds. However, if you move the joystick left or right, you toggle through the items in the list rather than displaying it. About myVoqThe myVoq program is the best way to search, store, and send information from your phone. This program:•Uses an innovative "enter-then-act" approach. You enter information first, then decide what to do with it. For example, type a name, then save it to your Contacts list or dial the person’s number.To open your Calendar, press 3 on the keypad or the thumbpad.Joystickleft or rightInJoystickAs you move the joystick left or right, you change the information in the field.
Voq User Guide26 2130324•Provides a "predictive search engine," which means that if you enter the letters "sco" on the thumbpad, the phone immediately returns a list of possible applications and entries where the letters appear.•Reduces the frustration of text entry dramatically. In addition to powering a full keyboard, the "Send" capability further reduces the number of keystrokes you need to send messages.For a quick overview of what you can do with myVoq, see the Quick Reference “myVoq (including sending e-mail and SMS)” on page 135.Starting myVoq myVoq starts when you flip open the thumbpad or press the myVoq button just below the joystick.The default myVoq home screen looks like this.The myVoq screen displays a list of the default categories shipped with the phone. These are:• History–a record of each of the actions you have previously taken. This allows for the easy "recall" of a commonly executed task. • Contacts–your address book, synchronized with your PC. You can search for the first name, last name, and company name fields.• Notes–a note pad program that allows you to store notes easily and retrieve them later. You can search for the title of a note.• Calculator–a dynamic calculator. Preserves a history of your calculations on a simulated "paper tape".• Favorites–a list of your favorite Internet sites. You can search for the title of a favorite.• File browser–a browser to find files on your phone. Text input area.Categories Count of items in each category.
The BasicsDraft D (Jan. 20, 2004) 27SearchingThe myVoq program provides powerful search capabilities that check multiple applications and categories at the same time.Note: When the thumbpad is closed, myVoq uses 0-9 to find alphabetic names. When the thumbpad is open, myVoq uses the actual keyboard letters.To search, start typing. As you type, the program compares the letters, numbers, or characters you type with data in many of the applications listed on the phone, not just the Contacts list. For example, myVoq automatically checks your notes or stock lists if you have any. To narrow the search you can type two letters separated by a space. myVoq will find entries that have at least two words that start with the letters.Matches appear below the text area in two columns. The left column displays the application, the right column the matched field.To view all matches for a category, highlight the category in the left-hand column, then press the joystick or press View.To view an item, highlight it in the right-hand column, then press the joystick, or press View.To clear the myVoq text input area, press and hold the myVoq button.Search contact fieldsYou can search any field in a contact record. For example, you could search using a person’s title and a company name. Storing and sendingThe myVoq program allows you to type text and save it as a Note, or even as a Contact record. A selected entry on the left indicates there is more than one match for the application. A selected entry on the right indicates a single match for the application.
Voq User Guide28 2130324You can also decide to send the note as an SMS or an e-mail message by pressing Menu and selecting Send as E-mail or Send as SMS.Browsing for filesYou can browse for files stored on the Voq phone by typing the a portion of the folder or a file name. When you see the filename, highlight it with the joystick, then press the left soft key to open the file. You can also use the File browser to navigate to a folder. Note: Files will open only if there is a suitable application launcher or reader available.To start the file browser:1Open the thumbpad or press . 2Select File browser.3Use the joystick to navigate from folder to folder.Using Secure Digital (SD) cardsAn SD storage card is a stamp-sized flash memory card that comes in a variety of storage capacities. The Voq phone can access information such as music or contacts or e-mail attachments stored on an SD card. Note: The Voq phone ships with a dummy SD card to protect the phone from dust and debris. You must remove this card before inserting your own SD card.To insert an SD card:1Position the card with the contacts facing down and the cut corner of the card facing the phone. 2Push the card into the slot until the card clicks into place.To remove an SD card,1Push the card into the phone, then quickly release the card. It should pop out.2Remove the card from the slot.For information on copying information to an SD card, refer to the documentation for the application you are using. If you are using ActiveSync, refer to the ActiveSync online help (3.7.1 or later).
4Making and Answering CallsMaking callsVoice dialingAnswering callsReviewing calls
Voq User Guide30 2130324Making callsThere are many ways to make a call. The simplest is to dial the number and press . To end a call, press .What you see when you dialWhen you dial a number using the keypad, the phone matches what you type with the information stored in your Contacts list. For example, if you type 3, you might see a list of contacts that start with the letter E. This is because the number 3 also corresponds to the letter E. The fields included in the basic contact search are first name and last name. Note: to activate the phone’s advanced search capabilities, press before you type. Make a call from the Contacts listThere are several ways to make a call from the Contacts list:•Using the thumbpad•Using the keypad•Using the joystickFind a contact/make a call using the thumbpadThe easiest way to find a contact, particularly in a long list, is to use the thumbpad. 1Open the thumbpad.2Type the contact’s first name, last name, or company name as listed in the contact record.As you type, myVoq displays all possible matches for the letter or number combinations. The more you type, the more the search narrows.3If you see the contact name displayed, select the name using the joystick, then press . The phone dials the default number for the contact. For example, a “w” beside a name means the work number is the default number.Find a contact/make a call using the keypad1Press Contacts.2On the Contacts screen, use the keypad to type a name, for example, 3, 666, 66 for Don. 3When you see the name you want, highlight it, then Press to dial the default number for this contact. On the keypad, the number 3 also corresponds to the letters “DEF”, so the screen phone lists possible matches for these letters! If you are not contacting anyone shown, simply continue typing.
Making and Answering CallsDraft D (Jan. 20, 2004) 31Find a contact/make a call using the joystick1Press Contacts.2Use the joystick to scroll to the person you want to call.3Press . The phone dials the default number for the contact. Assign a different default phone number to a contactTo change the default number for a contact:1Press Contacts to display the Contacts list.2Scroll to the contact.3Press the joystick left or right until you see the abbreviation that corresponds to the number you want to call. For example, w means work number, h means home number.If the abbreviation does not change, it means the contact record contains only one number.4Press to call the new default number.Make a call using a recently dialed numbers1On the Home screen, press . The phone displays a list of recently dialed numbers.2Select the name or number to call, then press the joystick.Redial the last number calledPress twice with no numbers entered.Make a call from Call HistoryThe Call History list displays the last 25 calls you made, received, and missed.1Press Start > Call History.2Select a name or number to call, then press .Make a call from an e-mail or SMS hyperlinkIf you receive a text message with an underlined (hyperlinked) phone number, select the hyperlink, then press the joystick.Make an emergency callYou can make emergency calls at any time, even when the keypad is locked.1Dial the emergency number for your area.2Press .Make a conference callUp to 10 people can participate in the same conference call but your service provider may limit this number.To make a conference call:1Call the first person.2Press Hold.
Voq User Guide32 21303243Call the second person, while the first is on hold.4When the second person answers, the screen displays Conference. Press the joystick.5To add more people, repeat steps 2 to 4.Speed dialingSpeed dial shortcuts allow you to press and hold a single key or two keys on the keypad to make a call. To make a call using a speed dial shortcut:•If the speed dial number has a single digit (0-9), press and hold the key.•If the speed dial number has a double digit (10-99), press the first digit key, release, then press and hold the second digit key. Create a speed dial shortcutA speed dial shortcut links to a field in your contact list. When you press the shortcut number, the phone dials a phone number, opens an e-mail message, or goes to the associated Web page. You can create speed dials from 2 to 99. The number 1 is reserved for your voicemail.To add a person or number to your Contacts list first. See “Adding Contacts” on page 40.To create a speed dial shortcut:1Press Contacts, then select a name on the list.2On the Contact screen, highlight a phone number, e-mail address, or web page, then press Menu > Add Speed Dial.3On the Add Speed Dial screen, enter the keypad assignment, then press Done.To view your speed dial shortcuts.Press Start > More > Speed Dial.Voice dialingYou can program your phone to dial numbers, open an e-mail message or go to a web page in response to your voice. For example, you can say “Home”, and your phone dials your home phone number automatically.Your phone also recognize digits, that is, you can say a telephone number in natural, continuous speech, and the phone identifies and dials the number.Voice dialing modesVoice dialing has three modes:•Voice. Speaker dependent mode. This means the phone responds only to the person who recorded the word. You must record “voice tags”. Each voice tag is linked to a contact.
Making and Answering CallsDraft D (Jan. 20, 2004) 33•Digits. Not speaker dependent. Anyone can say a number and have the phone recognize it. You do not need to record the digits. However, if the phone has trouble recognizing your speech, you can record the digits to “train” the phone.•Main. Combines both modes, Voice Tags and Digits, and also recognizes commands.When you press and hold the Record button just below the On/Off button, the phone displays the Say Command screen.To change a voice dialing mode:1Press Start > More > SmARTspeak > Options > Settings.CommandsIf you are in Main mode, you say a preset command to activate or start a function on your phone. To view the list of available commands on the phone, switch to Main mode, press the Record button, then say “Menu.” The phone recognizes these commands.To use a command, press and hold the Record button until the Say Command screen appears, then speak the command. For example, to verbally dial a number, say “Dial” first. To call a person, say “Call,” then speak the name you recorded for the person.Record a voice tagA voice tag is essentially a one-word shortcut to a phone number, e-mail address, or Web page address. The number or address must already be stored in your Contacts list.To record a voice tag:1Press Start > More > SmARTspeak > Options > Voice Tags. Your list of contacts appears.The SmartSpeak screen dis-plays the selected mode and language.Always wait for the “Speak now” indicator and the “Say Com-mand” prompt before speaking.•Calendar •Menu•Call (“name”) •Messages (Messenger)•Contacts •Settings (Settings menu)•Dial (“number”) •To Do (Tasks)•Internet
Voq User Guide34 21303242Scroll to the contact for whom to create a voice tag, then press Options > Train.3Wait for the prompt telling you to speak, then begin recording the voice tag. 4When prompted, repeat the voice tag. The phone plays back the voice tag.5Press Exit when you have finished.Note: Record voice tags in a quiet environment. Speak naturally using normal speech volume.View and Edit voice tagsThis is an alternate way of viewing voice tags rather than opening the smARTspeak application.1Press Start > More > Speed Dial. The speed dial screen shows both numeric and voice shortcuts.2To edit a voice tag, select the contact and press the joystick.3Press Menu > Edit.4Press Menu >Delete Voice Tag. You must delete the current voice tag first.5Scroll down to the Voice Tag field, then select Add Voice Tag.6Record the voice tag, then press Done.Make a call using a voice tagThe way you make a call with a voice tag depends on the mode you are in.1Press and hold the Record button on the right side of the phone. Note: if you press and release the Record button quickly, you start the Memo record function.2Wait for the prompt.·If you are in Voice mode, say the voice tag associated with the contact. The phone plays back the voice tag and then dials the phone number, opens a new e-mail message, or displays the Web page.·If you are in Main mode, say the command “Call” then say the voice tag.3If the phone misinterprets the word, press No and start over.Make a call by speaking the numberTo verbally dial a number:1Press and hold the Record button on the right side of the phone.2Wait for the prompt·If you are in Digits mode, say the number you want to dial in normal speech. ·If you are in Main mode, say the command “Dial”, then speak the number.Note: If the phone does not recognize a digit when you say it, you can teach the phone to recognize your voice. Choose Start > More > SmARTspeak > Options > Digit Adaptation, then speak the numbers shown.
Making and Answering CallsDraft D (Jan. 20, 2004) 35Advanced dialing optionsYou can add country codes and pauses to dialing sequences that may be required for international calls. To add a country code to a dialing sequence:1Enter the country code:·On the keypad, press and hold 0 until a plus (+) sign appears.·On the thumbpad, press function, then Y to display the + sign.2Enter the rest of the number.To add a pause to a dialing sequence:1Press Contacts, then select the person in whose phone number you want to insert a pause.2Scroll to the phone number, then press Edit. 3Place the cursor in the number where you want to insert a pause.·To insert a 3-second pause, press Menu > Insert Pause. The letter “p” appears where the pause will occur during dialing.·To insert a manual pause, press Menu > Insert Wait. The letter “w” appears where the pause will occur during dialing. To resume dialing after a manual pause, press .4Select Done.Answering callsWhen you receive a call, the screen displays the caller’s name and phone number. If the caller is not in your Contacts list, the screen displays the number only.To answer an incoming call, press or Accept.To reject an incoming call, press or Reject. Reject means the call is redirected to your voice mail box if you have one. If you don’t have a mail box, the call is terminated.Turn the ringer off for all calls1Press the Power button to display the Quick List.2Choose Silent.Turn the speakerphone On and Off•To turn the speakerphone On, press and hold for two seconds during an active call.•To turn the speakerphone Off, press again.Options while talkingWhile you are on a call, you can press Menu to display a list of things you may want to do. Some of these
Voq User Guide36 2130324options are available only when multiple calls are in progress or during a conference call.Taking notes while on a call or listening to voicemailThe Voq phone provides the remarkable ability to use your phone to take notes while you are on a call or listening to voicemail using a headset. For example, you can record a caller’s contact information.1Open the thumbpad and start typing the name and phone number, for example. 2To save the information in the Contacts list, scroll to Save As beside Contact, and press the joystick.3Assign a category to each piece of information by selecting the item, and pressing the joystick left or right. For example, change the field for “Doe” to Last name rather than First name. 4When you have finished, press Save. 5On the Contact screen, fill in other fields as necessary, then press Save. Note: Be sure to enter information in the appro-priate field. Note: the phone uses the number in the Mobile field to send text messaging; it does not check other phone number fields.End Disconnect the callHold Put the active call on holdUnhold Activate the call on holdSwap Switch between two callsSave Contact Create a new Contacts record for the callerConference Join calls togetherPrivate Put all conference calls on hold except oneMute Mute the microphone (you hear the caller but the caller can’t hear you)Unmute Turn the microphone back on
Making and Answering CallsDraft D (Jan. 20, 2004) 376Finish your call as you normally would.Answering a second callTo be able to answer a second call while already on a call, your phone service package must include call waiting.•To end the first call and answer the second call, press , then press Accept.•To put the first call on hold and answer the second call, press or press Accept. To switch between calls, press .•To create a conference call, put the first caller on hold, answer the second call, then press Menu > Conference.•To postpone answering the call, press Wait. The call will continue ringing until one of the following occurs: you answer the call by pressing , the call is placed in voice mail after the requisite number of rings, or the caller disconnects.Note: When you press , you disconnect all calls, whether active or on hold.Call forwardingYou configure Call Forwarding in your Phone Settings. See “Phone” on page 82.Reviewing callsYou can view information about calls you have made and received. For example, you can see who has called you recently and see the duration of the call.Call historyCall History displays the last calls that you have made, received, and missed. Each entry for a call contains the start time, duration, caller’s name, if available, and caller’s number. The oldest calls are automatically deleted from the list to make room for new ones.Note: The phone does not record the duration of calls when you use Call Waiting.View call history1Press Start > Call History.2To separately view missed calls, incoming calls, and outgoing calls, press Menu > Filter, and then select the type of calls to view.View details about a call1Press Start > Call History.2Select the call for which to view details, then press the joystick.
Voq User Guide38 2130324Retrieve voice-mail messagesThe speed dial “1” shortcut is reserved for your voice mail. On the Home screen, press and hold 1 to call your voice mailbox. Follow the prompts to retrieve your messages. To change your speed dial shortcut, see “Speed dialing” on page 32.Call timersCall timers record the length of your last call and other call statistics. This information is useful for keeping track of your calling patterns. It can also help you estimate your monthly billing. View Call TimersPress Start > Call History > Menu > View Timers.Note: The length of calls is not recorded when you are using Call Waiting.Reset call timersYou can reset Call Timers to zero, for example to start timing calls for a new monthly billing cycle.1Press Start > Call History > Menu > View Timers > Menu > Reset Timers.2Press Yes to reset all of the call timers to zero (0), except for Last call and Lifetime calls timers.
5Managing Your Personal InformationManaging your contactsUsing the calendarWriting notes
Voq User Guide40 2130324Managing your contactsThe Contacts list is similar to an address book where you store information about the people and businesses you deal with. You can:•Synchronize contacts with your desktop computer (Microsoft Exchange only)•Dial phone numbers, compose e- mails and SMS messages directly from a contact record•Specify a special ring when a contact calls•Assign the contact to a category, such as business or personal, so you can filter and view contacts in a category•Use infrared to beam contact information to another device•Save contacts to a SIM card, and view SIM contact informationContacts listTo display your Contacts list, press Contacts on the Home screen.Each name on the list displays an abbreviation beside it to remind you of the default number or address the phone uses to contact that person. Change the default number or address1Press Contacts.2Select a contact.3On the Contact screen, scroll to the person’s number or address.4Press Menu > Set as Default > Edit > Done.Note: you can also press the joystick left or right.Adding ContactsThere are several ways to add contacts:•Downloading from your PC (via ActiveSync)•Using the thumbpad•Using the keypad•From existing contacts on your SIM card•From an incoming or outgoing callwwork phone w2 second work phonehhome phone h2 second home phonemmobile phone ee-mailpgr pager e2 second e-mail addressweb web address e3 third e-mail addresscar car phone sms text message address
Managing Your Personal InformationDraft D (Jan. 20, 2004) 41The contact information screens you see differ slightly depending on the method of adding contacts you choose.Add a contact using the thumbpadThe easiest way to add a contact is using the thumbpad.1Open the thumbpad and start typing the name.2Select Save As beside Cont, then press the joystick. The phone displays the information you typed in a list. 3Assign a category to each piece of information by selecting the item, and pressing the joystick left or right. For example, change the field for “Doe” to Last name rather than First name. 4Press Save. 5On the Contact screen, fill in other fields as necessary, then press Save. Enter information in the appropriate field. For example, the phone uses the number in the Mobile field to send an SMS; it does not check other phone number fields.Add a contact using the keypad1Press Contacts > New. The Contact screen is displayed.2Enter the contact information using the keypad. To type a space, press #. Use the joystick to move from field to field.
Voq User Guide42 21303243When you have finished entering information, press Done.Add notes to a contact You can add additional information about a contact using notes. Notes is the very last field in the contact record. To add a note:1Open the thumbpad or press .2Start typing the contact name or select Contacts. 3Highlight the contact, then press Menu > Notes.4Write the note, then press Done.Edit a contact1Press Contacts.2Select a name from the list, then press the joystick.3Scroll to the field you want to change, then press Edit.4Change the information, then press Done.Add a contact from an incoming call1On the Call Progress screen, press Menu > Save to Contacts. 2Fill in the contact fields, the press Done.Download contacts from your PCYou can download and synchronize the contacts on your PC to your phone using ActiveSync. For more information, see “Synchronizing your Voq phone” on page 74.SIM contactsSIM contacts are stored on your SIM card. When you insert your SIM card into a different phone, you can view and use the SIM contact information on the new
Managing Your Personal InformationDraft D (Jan. 20, 2004) 43phone. Unlike regular contacts, you can store only one phone number for each SIM contact.A SIM contact has a special icon that appears to the right of the name in your Contacts list.Create a regular contact from a SIM contactYou can copy a SIM phone number to your regular contact list.1Press Contacts.2Scroll to the SIM contact from which to copy a phone number and press the joystick.3On the SIM Contact screen press Menu > Save to Contacts.4On the Select Contact screen, scroll to <New Item>, then press Select.5Scroll to the correct phone number field, then press Insert. The telephone number from the SIM card is inserted into the field.6Fill in the name fields and other contact fields as necessary.7Press Done.Create a SIM contact from a regular contactYou can save the contact name and one phone number from a contact record to a SIM card.1Press Contacts.2Select a contact and scroll to the phone number you want to save to the SIM card.3Press Menu > Save to SIM > Done.Create a new SIM contact1Press Contacts > Menu > New SIM Contact.2Enter the contact's name and phone number.3Press Done.The new SIM contact appears in your contact list. Edit a SIM contact1Press Contacts.2Select the SIM contact to edit.3Press Edit.4Edit the information, then press Done.Delete a SIM contact1Press Contacts.2Scroll to the SIM contact to delete.3Press Menu > Delete.The contact information is deleted from the SIM card.SIM contact icon
Voq User Guide44 2130324Using the calendarUse the Calendar to keep track of your appointments, and view your schedule by day, week, or month. When you synchronize your phone with your PC, changes to your phone calendar are added to your desktop Outlook calendar and vice versa.Answer meeting requestsWhen you receive a meeting request in your VoqMail inbox, you can choose to accept or decline the invitation. Your phone sends your response as an e-mail. The phone updates your calendar differently depending on the software and software version running on the e-mail server. For more information, see “Meeting requests” on page 66.Add a new appointment1Press Start > Calendar > Menu > New.2Fill in the fields. In Reminder, select the amount of time before the appointment you want to be reminded. The default is 15 minutes.3When your appointment information is complete, press Done.View an appointment1Press Start > Calendar.2Select the appointment.Edit an appointment1Press Start > Calendar.2Select the appointment to edit, then press Edit. 3Make your changes, then press Done.Delete an appointment1Press Start > Calendar.2Select the appointment, press Menu > Delete.View your scheduleYou can view your schedule in three different ways: Agenda, Week, and Month.For more information on configuring meeting requests, see “Meeting requests” on page 66.Agenda viewThe Agenda view displays meetings and appointments scheduled for the current day in chronological order.
Managing Your Personal InformationDraft D (Jan. 20, 2004) 45View today’s agenda:1Press Start > Calendar. The phone displays today’s appointments.If you are already in Week or Month view, press Menu > Agenda View.Tip: To look at your agenda for previous or approaching days, scroll left or right with the joystick.View the agenda for a specific date:1Press Start > Calendar > Menu > Go to Date.2Type the date to view, then press Done.Week viewWeek view displays your schedule one week at a time, with one-hour increments from 9:00 to 5:00 down the side of the screen.View appointments for the weekPress Start > Calendar > Menu > Week View.Month viewMonth view provides an overview of your schedule one month at a time. The symbols on the calendar indicate when you have appointments Using tasksA task is a project, assignment, or errand that you don’t want to forget. A task can occur once, or it can recur.The task listYou can create and delete tasks and mark them as complete. Overdue tasks are displayed bold and red. You can mark a task as high-priority (exclamation mark) or low priority (down arrow).Note: If you synchronize tasks with your PC, the sync process removes completed tasks from your phone and displays them on your PC in gray with a line through.morning (a.m.)afternoon (p.m.)all-day eventboth a.m and p.m.a.m., p.m., and all day
Voq User Guide46 2130324Create a new task1Press Start > More > Tasks.2In Enter new task here, begin typing.3When you have finished typing your task, press Complete.Mark a task as complete1Press Start > More > Tasks.2Select the task, then press Complete.Mark a task as incomplete1Press Start > More > Tasks.2Select the task, then press Activate.Delete a task from the Tasks list1Press Start > More > Tasks.2Select the task, then press Delete.Writing notesThe Voq phone supports text notes such as the ones available in the Notes application on a desktop PC To write a note:1Open the thumbpad and start typing.2Select Save As beside Note and press the joystick.3When you have finished typing, you can save the note or send it:·To save the note, press Save.·To send the note as an SMS, press Menu > Send as SMS.·To send the note as an e-mail, press Menu > Send as E-Mail.4If you are sending a message, type the address or phone number, then press Send.Edit a noteYou can edit or add to an existing note. For example, you can add an item to a grocery list.1There are three ways to edit an existing note:·Browse for the note by typing its name. For example, groc for grocery list.·Start typing the item you want to add. For example, eggs, and append it to the note.
Managing Your Personal InformationDraft D (Jan. 20, 2004) 47·Select Notes from the myVoq screen, then select the note to edit. 2Once you find and display the note, edit it, then press Save.Tip: you can use myVoq notes as a contact manager. Simply use the contact name (e.g. person or company) as the first word in the note.
Voq User Guide48 2130324
6E-mail and MessagingChoosing your e-mail programVoqMailTM SoftwareCreating MessagesViewing and responding to messagesMultimedia Messaging Service (MMS)Instant messaging
Voq User Guide50 2130324The Voq phone supports a full range of e-mail and messaging programs including e-mail Inbox, Text Messaging, Multimedia Messaging Service, and Instant Messaging. Choosing your e-mail programYour phone arrives with two different e-mail programs pre-installed: VoqMail and ActiveSync. You must choose one of these programs to handle your mail and then configure your e-mail account.The program you choose will depend on the type of e-mail server your service provider or corporate e-mail system uses. The question you must answer is, “Does my service provider support IMAP4 or POP3 only?”•If your e-mail server supports the IMAP4 protocol, we recommend you use VoqMail or VoqMail Pro because it was specially designed and optimized for the Voq phone. See “Setting up a VoqMail account” on page 54.•If your e-mail server supports only the POP3 protocol, you must use ActiveSync. See “Create an ActiveSync e-mail account” on page 79.Working with multiple accountsYou can configure and use up to eight different messaging accounts. All accounts are stored in the Inbox program. For example, you can have a separate account for:•Home e-mail (e.g. myname@myprovider.com)•Work e-mail (e.g. myname@mywork.com)•Internet e-mail (e.g. myname@hotmail.com)•SMS (e.g. myname@myprovider.com)Each account has its own separate set of message folders: Drafts, Inbox, Outbox, Sent.About “Inbox”The word “inbox” can mean different things depending on where it appears on your phone:•Inbox is the name of the program you open from the Start menu that contains all your messaging accounts such as VoqMail, ActiveSync, and SMS.•Inbox is a folder that contains your messages. Each messaging account has its own inbox
E-mail and MessagingDraft D (Jan. 20, 2004) 51About “ActiveSync”The word “ActiveSync” can mean different things depending on where it appears on your phone:•ActiveSync is the name of the program that you use to synchronize information with your desktop PC.•ActiveSync is also the account name for your Microsoft Exchange mailbox. Switch between accountsWhen you open your Inbox, by clicking Start > Inbox, the phone displays the last account you used.To switch to a different account:1Press Start > Inbox. 2Push the joystick right or left to switch from one account to another.View the complete list of accountsTo see a list of all your accounts:1Press Start > Inbox > Menu > Accounts/Folders.The list of accounts displays with the number of unread messages in each account in parentheses. You can switch to any account by selecting it in the list.Change e-mail options1Press Start > Inbox. If necessary, scroll right or left to switch to the account you want.2Press Menu > Options. 3Select and change options you want.4Press Done.Delete an account1Press Start > Inbox > Menu > Options > Account Setup.2Scroll to the account to delete.3Press Menu > Delete.Always check the title bar for the account name. To change it, push the joystick left or right.
Voq User Guide52 2130324InboxAccount NameManagementOperatornetworkISPnetworkWork NetworkVoqMail Automatically or manually synchronized. Settings: Start > Inbox > Menu > Accounts > VoqMail > Menu > Options.Setup Wizard: Start > More > VoqMail Set-tings > Setup & Test Wizard.Wireless InternetOperator MailboxISP Mailbox n/aVoqMail ProAutomatically or manually synchronized. Settings: Start > Inbox > Menu > Accounts > VoqMail > Menu > Options.Setup Wizard: Start > More > VoqMail Set-tings > Setup & Test Wizard.Wireless Internet Wired Internet Microsoft ExchangeMailbox, or Lotus Notes Mail-box, or GroupWise MailboxPOP3 Automatically or manually synchronized. Set up: Start > Inbox > Menu > Accounts > POP3 > Menu > Options. Note: You create a new POP3 account as an ActiveSync account. When you select POP3 as the server type, the account name changes to POP3.Wireless InternetOperator MailboxWired InternetISP MailboxWork MailboxSMS Automatically updated when messages sent or received.Wireless InternetOperator Text Message Mailboxn/a n/aActive-SyncAutomatically or manually synchronized.Set up: Start > Inbox > Menu > Accounts > ActiveSync > Menu > Options.Wireless Internet Wired Internet Microsoft ExchangeMailbox
E-mail and MessagingDraft D (Jan. 20, 2004) 53VoqMailTM SoftwareYour phone comes with VoqMail software already installed. VoqMail is a powerful e-mail program that provides you with an “always there” e-mail experience. VoqMail is remarkable because it uses a fraction of the time and bandwidth required by some other mail programs to check and retrieve mail.There are two versions of VoqMail: VoqMail Personal, and the optional VoqMail Pro. Even if you have not purchased the VoqMail Pro version, your new phone includes a demo license that lets you try out VoqMail Pro features for a limited period of time.VoqMail Personal version featuresVoqMail Personal allow you to:•Connect to mail servers hosted by Internet or telephone service providers•Enjoy full e-mail functionality–send, receive, forward and delete messages•Define your e-mail delivery settings•Send messages immediately•Download existing contacts from your PC•Send e-mails using the Contacts list•Reply to e-mails with a phone call•Synchronize with your PC–messages you read on VoqMail are shown as read on your desktop PCBattery, bandwidth, and memory management featuresVoqMail includes many features that minimize airtime use and maximize battery life. For example, the program suspends mail delivery when memory and battery are low, you are out of coverage, or you receive a voice call. Mail delivery resumes when the condition passes. VoqMail Pro featuresVoqMail Pro is an optional upgrade to the VoqMail Personal program. In addition to all the features of the Personal version listed above, VoqMail Pro allows your phone to seamlessly connect to your work e-mail on your company network. Messages sent to your company e-mail address are forwarded to your phone. Messages sent from your phone leave a copy in the Sent folder of your desktop PC.VoqMail Pro also includes these enhanced features:•“Always there” business e-mail–no need to manually check for mail•Direct communication with the e-mail server–you do not need to leave your work PC running•Custom alerts–assign different alerts to e-mails from different people•Download settings–choose how much of a message body to download
Voq User Guide54 2130324•Smart polling–automatically check for responses to e-mails you send•Accept Outlook meeting invitations, which automatically updates your Voq calendar, and preserves meeting attachments•Secure VPN accessVoqMail Pro compatibilityVoqMail Pro consists entirely of the software on your Voq phone and works with your existing IMAP4-enabled mail server. You do not need to leave your work PC running, install extra software on your enterprise mail server, or install a dedicated server to push e-mail to your phone.VoqMail Pro is compatible with:•Microsoft Exchange 5.5, 2000 and 2003•Lotus Notes 4.6, 5.0 and R6 •Novell GroupWise•Other IMAP4 serversVoqMail Pro is not compatible with:•POP3 serversThe Voq phone provides POP3 support through a standard account that you can set up using ActiveSync. See “Create an ActiveSync e-mail account” on page 79.Setting up a VoqMail accountYou set up your VoqMail e-mail account using the VoqMail Setup Wizard. If you are using VoqMail Professional Edition, the wizard allows you to send a pre-composed e-mail message from your phone to your IT manager from the setup wizard, and he or she can configure your work e-mail settings remotely. In this case, you do not need to gather your system information.Gather system information for a manual setupTo configure your e-mail, you need the following:VoqMail Personal•An e-mail account with an Internet service provider•E-mail address (e.g. jsmith@myprovider.com)•Your password•Domain name (e.g. myprovider)•Incoming and outgoing mail server names (e.g. mail.myprovider.com)•A data connection for connecting to the Internet. See “Data connections” on page 88VoqMail Pro•E-mail display name (e.g. John Smith)•E-mail address (e.g. jsmith@mywork.com)•VPN protocol (e.g. Microsoft PPTP, Cisco IPsec)
E-mail and MessagingDraft D (Jan. 20, 2004) 55•VPN server name (e.g. server.mywork.com)•VPN user name (e.g. jsmith)•Incoming and outgoing mail server names (e.g. mail.mywork.com)•Work domain name (e.g. mywork)Start the VoqMail setup wizardUse the setup wizard to configure both VoqMail Personal and VoqMail Pro software.1On the Home screen, scroll to VoqMail Setup, then press the joystick to start the setup wizard.2Follow the instructions on the display. Press Next to move to the next screen or Previous to move to a previous screen.If you are setting up your work e-mail with VoqMail Pro, you can send an e-mail to have your IT manager remotely configure the phone. This is probably your simplest option.For more information about setting up VoqMail, visit www.voq.com/site/support/default.voq.Setting up an ActiveSync accountYou need to set up an ActiveSync account only if your service provider does not support the IMAP4 protocol. Contact your service provider for more information. See “Create an ActiveSync e-mail account” on page 79.Scheduling e-mail polling with VoqMailThe Voq phone periodically contacts your mail server and checks for mail. This is called polling and you don’t have to do it manually. This means your e-mail is “always there” similar to your desktop PC.Although polling uses very little bandwidth, you can control how often your phone checks for mail to maximize battery life and minimize airtime charges. For example, you can check less frequently after business hours when receiving mail is generally less urgent. Using the schedule wizard, you can define the polling frequency for three different periods throughout the day: Work, Sleep, and All Other Times. The default settings are: Work (every 15 minutes), Sleep (manually, i.e. no polling), All Other Times (every hour).Start the VoqMail Setup Wizard.
Voq User Guide56 2130324Define the polling frequency1Press Start > More > More > VoqMail Settings > Schedule Settings > Basic. This starts the schedule wizard.2Follow the instructions on the screen for each period. Press Next to move forward. Press Previous to go back and change information on a previous screen. 3When you have finished, press Done.Automatic increase in polling frequencyWhen you send an e-mail, the phone automatically increases its polling frequency to once every minute for five minutes to check for replies. After five minutes the polling frequency returns to the previous setting.Turn off e-mail pollingWhen you define the polling frequency, you can choose to check for e-mails manually. In other words, the phone will not automatically check for mail. 1Press Start > More > More > VoqMail Settings > Schedule Settings > Basic.2Press Next. In the Check Messages field, set the polling frequency to Manually for the Work Schedule.3Continue to press Next and set the polling frequency to manually for the remaining periods: Sleep and All Other Times.4Press Next until you reach the last screen, then press Done.Check for messages manuallyTo check for new messages immediately without waiting for the next scheduled polling, or if the polling schedule is set to Manually:1Press Start > Inbox.2If necessary, scroll right or left to switch to your e-mail account.3Press Menu > Send/Receive. The phone connects to your mail server and sends and receives your messages. To stop this process, Press Menu > Stop Send/Receive.Note: the phone will check and download messages in the background so you can continue to use your inbox.E-mail sound alertsNote: VoqMail Personal and VoqMail Pro sound alert settings override standard settings in Start > Settings > Sounds. VoqMail Personal uses the same alerts, or sounds, for all incoming e-mail messages. VoqMail Pro can use different alerts, or sounds, for incoming e-mail messages from different contacts.
E-mail and MessagingDraft D (Jan. 20, 2004) 57Change the sound alert for standard messages1Press Start > Settings > Sounds.2In New e-mail, scroll left or right to select a new sound, or press the joystick to see the complete list of sounds.3Select the sound you want. You can also select Vibrate or None from the bottom of the list. ·VoqMail Personal–This is the alert used for all incoming e-mail messages.·VoqMail Pro–This is the alert used for contacts that do not have an alert level assigned to them, or for contacts that have been assigned the alert level “Normal”. 4Press Done.Custom e-mail sound alerts (Pro only)With VoqMail, you can define custom alerts for the e-mail messages you receive depending on the sender. For example, you could assign a special sound alert to an important customer. VoqMail Pro also has a unique reply alert feature. If you receive a reply to an e-mail you have sent, the phone uses an alert that is different from the standard alert.You can apply a custom alert to:•A person•A keyword that appears in the message headerAlert level settings have two parts: the ring tone and how much of the message body is downloaded. The default alert level settings are:Assign an alert to a contact (Pro only)To assign a special alert to a contact:1Add the person to your contacts list first. Be sure to include an e-mail address.2To assign an alert to the contact, press Start > More > More > VoqMail Settings > Contact Alerts > Add.VoqMail searches your list of contacts and displays all contacts with an e-mail address that do not have an alert assigned to them.3Select a contact, then press Add. By default, the phone assigns an alert level of High.4To change the alert level to critical, press Menu, then select the alert level.Level Ring tone Message body downloadCritical Critical ring tone Full message bodyHigh High ring tone Full message bodyNormal Standard ring tone 2 screensLow No ring tone 2 screens
Voq User Guide58 2130324Add an alert to a keyword (Pro only)To assign a special alert to a keyword in a message header:1Press Start > More > More > VoqMail Settings > Keyword Alerts > New.2Fill in the fields:·Keyword–Type a word that will trigger an alert.·Priority–move the joystick left or right to change the alert level for the word.3Press Done.Delete a custom alert (Pro only)1Press Start > More > More > VoqMail Settings > Contact Alerts.2Select the contact from whom you want to remove an alert.3Press Menu > Delete. This removes the contact from the list of Contact Alerts. It does not remove the contact from the Contacts list.Change custom alert settings (Pro only)For each alert level, you can change the sound and how much of the message body the phone downloads.1Press Start > More > More > VoqMail Settings > Alert Settings.2Select the alert level you want to change, then press Edit.3Choose the sound and download options for the alert, then press Done twice.VoqMail message limitsYou can set the following limits on messages and data traffic:•Maximum number of messages saved•Maximum number of megabytes downloaded in a monthTo change VoqMail limits:1Press Start > More > More > VoqMail Settings > VoqMail Limits.2Set the parameters as necessary.3Press Done.VoqMail traffic statistics (Pro only)The phone gathers statistics on the number of messages received and sent, and the number of megabytes of data sent to or from the phone. This can help you to understand and manage your data traffic.Note: This measurement is approximate and within+/- 20% of the actual bandwidth used. The phone takes measurements above the security layers, and cannot identify packets in an encrypted e-mail message. Accuracy is affected because some security layers increase the amount of traffic, while others use compression to reduce it.
E-mail and MessagingDraft D (Jan. 20, 2004) 59To see traffic statistics, press Start > More > VoqMail Settings > Traffic.Creating MessagesE-mail and SMS are different messaging systems but they share many common features. With myVoq, you create both types of messages the same way. Consequently, SMS and e-mail are described together in many of the instructions that follow.Create a quick e-mail message with myVoq1Open the thumbpad and start typing your e-mail message. When your message is complete or after you have typed a few words, press Menu > Send E-mail. 2On the Insert Contact screen, type an e-mail address or start typing the recipient’s name to search for a contact in your contacts list. If you find the name you want, highlight the name with the joystick, then press Select. Tip: If the Send E-mail option is not available when you press Menu, try typing more of your message before you choose Menu.3On the E-mail Message screen, enter a subject and edit the body of your e-mail message, if necessary. 4Press Send.Create a quick SMS message with myVoqYou can send and receive SMS messages up to 160 characters in size. The phone splits up and sends longer messages as several small messages.
Voq User Guide60 21303241Open the thumbpad and start typing.2Press Send SMS.3Enter a phone number or select a contact with a mobile phone number.4Enter a subject, then press Send.Create a message in InboxYou can also create a message from Inbox.1Press Start > Inbox > New.2Press Select, to choose the mail account you want to use to send the message.3Complete the message fields:·To–enter recipient e-mail addresses or SMS numbers. Press the joystick to see a list of recipients. Insert a semicolon (;) between multiple addresses or SMS numbers.·Cc–enter the e-mail addresses of persons to receive a copy. This field does not appear for SMS messages.·Subj–enter a subject. This field does not appear for SMS messages.4Enter a message and press Send. When using the keypad in Multipress mode, you can type punctuation such as the “at” sign (@), a period (.), or a semicolon (;), by repeatedly pressing the 1 key until the punctuation appears.Cancel a messageTo cancel a message you are creating, press Menu > Cancel Compose.If you have included an e-mail address or SMS number in a contact card, you can create a new message from a contact card.Create a message from a contact1Press Start > Contacts.2Select a contact from the list.3Select the e-mail address or SMS number to use. If you selected an e-mail address, select the e-mail account to use.4In Subj, enter a subject. This field does not appear for SMS messages.
E-mail and MessagingDraft D (Jan. 20, 2004) 615Type a message and press Send.Tips: When using the keypad in Multipress mode, you can insert punctuation such as the “at” sign (@), a period (.), or a semicolon (;), by repeatedly pressing the 1 key until the punctuation appears.To cancel a message, Press Menu > Cancel Compose.Make a voice call from an e-mailYou can easily phone the sender of an e-mail if the person appears in your Contacts list. 1Open the e-mail message.2Scroll to the sender’s name in the From field, then press the joystick. A screen appears with all known phone numbers for the contact.3Scroll to the desired number and press the joystick to make the call.Other e-mail optionsInserting predefined text into messagesTo save time entering text, you can insert predefined text into messages. The phone includes a list of standard predefined text, which you can edit to create words or phrases that you frequently use.Insert predefined text into a message1Press Start > Inbox > New.2Select the account to use.3In Subj or the message area, press Menu > Insert Text.4Scroll to the text, then press Insert, or press the associated number.Edit predefined text 1Press Start > Inbox > Menu > Options > Edit My Text.2Scroll to the text to edit.3Edit the text, then press Done.Insert a voice recording into a messageYou can easily insert a voice recording into an e-mail message. Inserting a voice recording is useful when you want to verbally explain information that is contained in the message.1In the message area of an e-mail message, press Menu > Insert Recording > Record.2Start speaking into the phone microphone.3When you finish speaking, press Stop > Done.Note: You can send only one voice recording in a message. If you insert a second recording, it replaces the first.
Voq User Guide62 2130324Insert a signatureYou can specify a signature that is automatically inserted into messages you send for each messaging account.1Press Start > Inbox > Menu > Options > Signatures.2Scroll right to switch to the account for which to specify a signature.3Select Use signature with this account.4To insert a signature in every message you send, select Include when replying and forwarding. Otherwise, a signature is inserted only in new messages.5Replace the text with in the Signature box with a signature to insert, and press Done. The signature is inserted into messages that you send from this account.To remove a signature, repeat steps 1 and 2 above, then uncheck Use signature with this account. A signature is no longer inserted in messages that you send from this account.Save a draft of a messageYou can save a draft of a message that you are composing to finish and send later. 1Press Start > Inbox > New.2Select the account to use.3Enter information in the message.4Press Menu > Postpone Message. The phone saves a draft of the message in the Drafts folder.Reopen and send a message draft1Press Start > Inbox > Menu > Accounts/Folders.2Scroll to the account whose folders you want to view.3Press Folders > Drafts.4Open the draft message and edit it. 5Press Send.Requesting a delivery receiptYou can request a delivery receipt for an SMS message. When you do this, you receive an SMS message to confirm that your message was delivered to the recipient’s SMS service.Request a delivery receipt for an SMS message1Before sending an SMS message, press Menu > Message Options.2Select Request SMS text message delivery notification. 3Press Done. When your message is delivered, you receive a receipt on the phone.
E-mail and MessagingDraft D (Jan. 20, 2004) 63Working with message foldersEach messaging account has a set of folders in which the phone stores messages for that account. The default folders are:•Deleted Items–Contains messages that you delete until you empty this folder.•Drafts–Contains messages that you save before sending.•Inbox–Contains messages that you receive.•Outbox–Depends on your message account:·ActiveSync–sent messages are stored until you synchronize. ·VoqMail–e-mail messages are sent immediately and appear in your Outbox folder only for a few seconds. ·SMS–messages are sent immediately over the network and appear in your SMS Outbox folder only for a few seconds.•Sent Items–Contains copies of messages that you send.You can move a message to a different folder within the same account.View message folder contents1Press Start > Inbox > Menu > Accounts/Folders.2Scroll to the account for which to view the contents of a message folder.3Press Folders and then the folder to view. 4To view all ActiveSync folders, even those not marked to synchronize, press Menu > Show All Folders.5To return to Inbox, Press Menu > Accounts/Folders.6Press Folders > Inbox.Mark a folder for synchronizationSynchronize Inbox with your desktop computer. This creates the same ActiveSync Inbox folders on your phone as in Outlook on your desktop computer.Note: The more folders you synchronize wirelessly, the more bandwidth you use. Normally, you would synchronize your inbox only.1Press Start > Inbox > Menu > Accounts/Folders2Highlight ActiveSync, then press Folders > Menu > Manage Folders.3Scroll to a folder to synchronize.4Press Show > Done. The next time you synchronize, the folder(s) that you marked on your phone are synchronized with the corresponding folders in Outlook on your desktop PC.
Voq User Guide64 2130324Move a message to a different folder1Press Start > Inbox.2If necessary, scroll right or left to switch to the account in which to move a message.3Scroll to the message to move.4Press Menu > Move.5Highlight the folder into which to move the message, then press Select.You can move an open message in the same manner, by pressing Menu > Move.Empty the Deleted Items folder1Press Start > Inbox > Menu > Accounts/Folders.2If necessary, scroll right or left to switch to the inbox for which to empty the Deleted Items folder.3Press Folders > Deleted Items > Menu > Empty Folder.Viewing and responding to messagesWhen you receive an e-mail message, the phone plays a sound and displays an envelope icon at the top of the screen.To quickly view new messages, select the message notification area on the Home screen.The phone stores received messages in the Inbox folder of the appropriate account and displays them in the Inbox message list.View the Inbox message list1Press Start > Inbox. The Inbox message list displays your received messages for the account.2If necessary, push the joystick right or left to switch to change accounts. 3By default, messages are displayed in the order received. You can change the order in which messages are displayed and show the date and time that messages were sent.Change message list display options1Press Start > Inbox > Menu > Options > Display.2Change the display options, then press Done.You can change the status of a message by marking it as Read or Unread.Mark a message as Read or Unread1Press Start > Inbox.2Scroll to the message to mark.3Press Menu > Select Mark as Read or Mark as Unread. The message display is changed to reflect its
E-mail and MessagingDraft D (Jan. 20, 2004) 65new status: normal text for read messages and bold text for unread messages. Working with messagesYou can open messages by selecting them in the message list. Using Inbox menu commands, you can quickly reply to, forward, and delete messages. Open a message1Press Start > Inbox.2If necessary, scroll right or left to switch to the account you want.3Select the message to open.4To return to the message list, press the Back button.Tips: To open the next message in the list from within an open message, scroll right; to open the previous message in the list, scroll left.To create a contact card for the sender, Press Menu > Save Sender to Contacts.Choose the character set for messages1From an open message, press Menu > Options.2In E-mail message language, scroll to the language.3Press Done. The message is displayed using the appropriate characters for the selected language.Reply to a message1From an open message, press Menu > Reply or Reply All.2Enter a message in the message area.3Press Send. Forward a message1From an open message, press Menu > Forward.2Select the account to use.3In To, enter recipient e-mail addresses or SMS numbers. Insert a semicolon (;) between multiple addresses or SMS numbers.Optionally, you can enter an introductory mes-sage by scrolling to the message area, pressing the joystick to insert a blank line, and entering your text.4Press Send. Delete a message1Press Start > Inbox.2If necessary, scroll right or left to switch to the inbox in which to delete a message.3Scroll to the message to delete.4Press Menu > Delete. For the ActiveSync account, the message is also deleted from Outlook on your desktop computer or Exchange Server the next time you synchronize.
Voq User Guide66 2130324Working with large messages and attachmentsThe phone downloads only a portion of any large e-mail messages and attachments you receive. You can decide to download the remainder or not.Messages with an attachment have an envelope icon with a paperclip in the message list. The attachment icon has the following three states:•Not downloaded •Marked for download •Downloaded Open messages display their attachments as a list of hyperlinks at the bottom of the message.Download a complete e-mail message1Press Start > Inbox.2Scroll to the message to download.3Press Menu > Mark for Download. The phone begins downloading the full e-mail message, except for attachments.Download an attachment 1Open the message with an attachment to download.2Scroll down to the attachment, then press the joystick. The phone downloads the attachment.If the message contains several attachments, you can individually select one or more attachments to download, which are then marked with a down arrow.View an attachmentIn an open message containing a downloaded attachment, select the attachment. Note: To view attachments, you must have the appropriate viewer or reader installed. If an attachment will not open, your phone likely does not have the application that supports the file type. Many attachments cannot be viewed on the phone.Delete an attachment1In an open message containing a downloaded attachment, scroll to the attachment.2Press Menu > Delete.Caution: This deletes all of the attachments to this message, not only the selected attachment. This deletes attachments on the device only.Meeting requestsYou can receive and reply to Outlook meeting requests on your phone. Your response is sent back to the meeting organizer as an e-mail. Your calendar is updated as follows:
E-mail and MessagingDraft D (Jan. 20, 2004) 67•When you accept a meeting, VoqMail:·Updates your local calendar immediately·Updates the meeting organizer or the delegate’s calendar the next time you sync your phone·Updates the free/busy indicators on your calendar the next time you sync your phone•When you decline a meeting:·The organizer is notified immediatelyRespond to a meeting request To respond to a meeting request:1Press Start > Inbox.2Select the meeting request, then respond to it:·To accept, press Menu > Accept. ·To decline, press Menu > Decline. ·To tentatively accept, press Menu > Tentative.Appointing a delegateIf you accept an invitation, you update the calendar on the mail server the next time you sync your phone. This means that the calendar at your office may not accurately reflect your free and busy time to your colleagues until you synchronize your phone. To address this, you can send an e-mail to a “delegate”– someone at work who has access to your Calendar– asking them to book the appointment that you just accepted. You can automatically generate and send this e-mail whenever you accept or tentatively accept a meeting.Configure an automatic e-mail to send to a delegate1Press Start > More > VoqMail Settings > Calendar Settings.2Check Notify my delegate of meeting requests and updates, then fill in the delegate’s name and e-mail address.3Press Done.Import SMS messages from a SIM cardIn addition to receiving SMS messages wirelessly, you can import them from your Subscriber Identity Module (SIM) card. Press Start > Inbox > Menu > Options > Import SIM Messages> Done.The SMS messages are copied from the SIM card to the SMS account Inbox. A copy of the messages remains on the SIM card.Note: You cannot export SMS messages from your phone to a SIM card.
Voq User Guide68 2130324Multimedia Messaging Service (MMS)Multimedia Messaging Services (MMS) let you send short messages containing pictures, audio, and text from your phone to other MMS customers. (Your wireless network service provider must enable MMS services on your account).To view an MMS message:1Press Start > jMMS messaging.2Select Inbox to view your received MMS messages. MMS Messages may have multiple pages to view.To send an MMS message:1Press Start > jMMS messaging.2To quickly send a picture to someone, select Send Image, attach a picture, and insert any text. ·Select Send Audio to compose a message and attach a sound file stored on your handset.·Select Compose to send a message that contains a combination of pictures, sounds and text. Compose allows you to create messages with multiple pages. 3When your MMS is complete, press Send to address your message. Insert the phone number of a person whose phone accepts MMS messages.At any time, press Menu to review other options.Instant messagingMSN Messenger may be available on your Voq phone. If it is available, MSN Messenger on your phone provides the same chat environment as MSN Messenger on your desktop PC.Setting up MSN MessengerTo set up MSN Messenger, you need either a Microsoft .NET Passport account or a Hotmail account. To set up a Microsoft .NET Passport account, go to: http://www.passport.com. Once you have this account, you need to do the following:Create a connection on your phone, such as a modem or wireless connection that allows you to connect to the Internet. For more information about creating connections, see “Data connections” on page 88.Using MSN MessengerYou can sign in to MSN Messenger using your Hotmail or your .NET Passport credentials. Once you sign in, you can exchange instant messages with others. This
E-mail and MessagingDraft D (Jan. 20, 2004) 69is called “chatting.” Contacts must have a Hotmail or .NET Passport account.Sign in to MSN MessengerNote: When you sign in to MSN Messenger, your phone communicates periodically with the MSN Messenger server to check for messages. This consumes airtime. To avoid extra charges, be sure to sign out when finished using MSN Messenger. 1Press Start > MSN Messenger > Sign In.2Fill in the fields:·Sign-in Name–enter the sign-in name that you use for Hotmail or your .NET Passport (Example: name_123@hotmail.com).·Password–enter your Hotmail or .NET Passport password.3Select Remember my password if you don’t want to enter your password again in the future.4Press Sign In.When you sign in, MSN Messenger retains your sign-in name, and your password if you opted to save it, so that you don’t need to enter this information again.Sign out of MSN MessengerPress Menu > Sign out.Add an MSN Messenger contactIn the contacts list, Press Menu > Add Contact.Add the Hotmail or .NET Passport sign-in name of a person with whom you want to chat. Their sign-in name is added to the contacts list.Delete an MSN Messenger contactIn the MSN Messenger contacts list, select the contact.Press Menu > Delete Contact. Send an instant message1Sign in to MSN Messenger.2Scroll to the contact with whom you want to chat.3Press Menu > Send Message.4Enter your message and press Send. This starts a chat with the contact.Tips: To quickly add common messages, press Menu > My Text, then select the text to use. To edit this text, press Menu > Options > Edit My Text. Select the text, make any edits, then press Done. Reply to an instant message1Press Menu > Chats.2Select the name of the person sending the instant message. The message displays, along with a box for your reply. 3Enter your reply and press Send.
Voq User Guide70 2130324Tips: By default, your phone plays a sound when you receive an instant message. For instructions on changing the sound, see “Sounds” on page 84.If you want to be able to receive instant messages at any time your phone is connected to a network, press Menu > Options > Passport Account > Run this program when connection is available > Done.Invite a contact to an ongoing chatFrom a chat, press Menu > Invite, and then select a contact. The contact receives an instant message and can join the chat.Change between chats1Press Menu > Chats.2In the list of ongoing chats, select the name of a contact with whom to chat.Return to the contacts listFrom a chat, press Menu > My Contacts.End a chatPress Menu > End Chat.See who is already chattingPress Menu > Chats.Block or unblock an MSN Messenger contact1In the MSN Messenger contacts list, select the contact's name.2Press Menu > Block. The contact will no longer be able to see your status or send you messages.3To unblock the contact, Press Menu > Unblock.Change your MSN status1In the contacts list, select your name.2Select a status description, such as Away. This status is displayed next to your name in the contact lists of your contacts.Change your display name1In the MSN Messenger contacts list, press Menu > Select Options > Passport Account. 2In My display name, enter your name as you want it to display in the contacts lists of your contacts.
E-mail and MessagingDraft D (Jan. 20, 2004) 71Features according to e-mail programThe table below lists the features available depending on the type of e-mail account you use on the phone. VoqMail PersonalVoqMail ProWireless ActiveSyncPOP3E-mail FeaturesContinuous delivery ✔✔Work E-mail ✔✔Personal E-mail ✔✔ ✔ ✔Optimized Polling ✔✔Battery Saver ✔✔Bandwidth Saver ✔✔Contact/Subject/Reply Alerts ✔Auto Download Rules ✔Auto Suspend Rules ✔✔ ✔E-mail Servers:Microsoft Exchange 5.5 ✔✔Microsoft Exchange 2000 ✔✔Microsoft Exchange 2003 ✔✔ ✔Lotus Notes ✔✔GroupWise ✔✔
Voq User Guide72 2130324VoqMail PersonalVoqMail ProWireless ActiveSyncPOP3E-mail FeaturesCalendar:Accept/Decline Meeting Requests ✔✔ ✔Save attachments to invitations ✔✔ ✔Microsoft Exchange 5.5 ✔✔Microsoft Exchange 2000 ✔✔Microsoft Exchange 2003 ✔✔ ✔Lotus Notes ✔✔Novell GroupWise ✔✔E-mail response to originator ✔✔ ✔E-mail request to delegate ✔✔Device Calendar Updated ✔✔Server Calendar Updated ✔
7Synchronizing Your PhoneSynchronizing your Voq phoneGetting started
Voq User Guide74 2130324Synchronizing your Voq phoneSynchronization ensures that the information on your phone and your PC is the same and up to date. You can synchronize your Inbox, Contacts, Calendar, and Tasks. Microsoft® ActiveSync® 3.7.1 or later and Voq Desktop Tools are the programs you use to synchronize. They are already installed on your Voq phone but you must install them on your desktop PC. If your company has Microsoft Exchange 2003 installed as a messaging and collaboration server, you may be able to synchronize your Voq professional phone Calendar, Contacts and Tasks while working wirelessly. Note: The Voq phone supports Lotus Notes and GroupWise using the Microsoft Outlook client provided on the disk. Please see the readme-sync.txt on the companion CD for more information.About “ActiveSync”The word “ActiveSync” can mean different things depending on where it appears on your phone:•ActiveSync is the name of the program you use to synchronize information with your desktop PC.•ActiveSync is also the account name on the phone for your Microsoft Exchange mailbox. This section deals with ActiveSync, the application you use to synchronize information with your desktop PC.Voq Desktop ToolsVoq Desktop Tools provide the following capabilities:•Synchronize Calendar appointments and Meeting invitations you accept wirelessly, and preserve document attachments to those appointments•Synchronize your Microsoft Exchange Global Address List (GAL). Send e-mail from myVoq using your corporate address list, including your distribution lists•Synchronize your text Notes between your Voq phone and Outlook or Lotus Notes
Synchronizing Your PhoneDraft D (Jan. 20, 2004) 75Getting startedBefore you begin synchronizing your Voq phone with your desktop PC, complete the following steps:1Install ActiveSync and Voq Desktop tools on your desktop PC.2Connect the phone and the PC.3Create a partnership.4Synchronize your phone.1Install ActiveSync and Voq Desktop ToolsEven if you use VoqMail only, you must install both ActiveSync and Voq Desktop Tools on your desktop PC. To install ActiveSync and Voq Desktop Tools:1Insert the Voq companion CD into your computer’s disk drive. The installation wizard starts automatically. 2Click Start Here to display the Overview screen.3Click Install ActiveSync 3.7 first. Follow the instructions on the screen.4Once you have finished installing ActiveSync, go to the Overview screen, and click Install Voq Desktop Tools.2 Connect the phone and the PCAfter you install ActiveSync and the Voq Desktop Tools, connect your phone and the PC.1Plug the sync cable into the handset connector at the bottom of the phone. The Voq logo on the top of the connector should face up.2Insert the other end of the sync cable into a USB port on your PC. If ActiveSync is installed on your PC, it automatically detects your phone and starts the New Partnership Wizard. 3 Create a partnershipThe ActiveSync New Partnership Wizard helps you set up a partnership and personalize your settings:1Open ActiveSync if you have not already done so. This starts the New Partnership Wizard, which steps you through the set-up procedure. 2The wizard asks you to choose a device to which to connect. If you are using your phone with your own PC, choose Synchronize with this desktop.3The wizard asks you to choose what folders you wish to synchronize when connected via a cable or cradle. Your choice also depends on the e-mail program you use. Set up your account as follows.
Voq User Guide76 2130324When you finish using the wizard, the first synchronization begins automatically.4 Synchronize your phoneActiveSync should detect your phone. If not, start the synchronization from your PC:1Click Start > Programs >Microsoft ActiveSync.2In ActiveSync, choose File > Synchronize.Change what to synchronize when connected via cable or cradleYou can change the folders and information types you want to synchronize when the phone and the PC are connected by changing the settings on your desktop PC.1Start ActiveSync.On your desktop PC, click Start > Programs > Microsoft ActiveSync.2On the ActiveSync window, choose Tools > Options.3Check the items to synchronize, then click OK. The next synchronization will use the new settings.Synchronizing your e-mail inboxVoqMail—If you are using VoqMail, your VoqMail Inbox and other VoqMail folders are always up to date and synchronized with your desktop PC or mail server. If you use VoqMail, you must uncheck Inbox.
Synchronizing Your PhoneDraft D (Jan. 20, 2004) 77ActiveSync e-mail—When you synchronize your ActiveSync inbox, the phone:•Copies messages from the Outlook Inbox folder on your desktop computer, or from your mail server, to the Inbox folder on your phone.•Copies messages to your phone from the last three days only, and the first 500 bytes of each new message.•Links messages on your phone and your PC. When you delete a message on your phone, ActiveSync deletes the message from your PC the next time you synchronize, and vice versa.•Synchronizes messages in subfolders of other e-mail folders only if you selected the folders for synchronization on your phone.Note: SMS messages are not sychronized.Synchronizing remotely You can synchronize remotely with your desktop computer, or with a mail server. Synchronization takes place over a wireless connection instead of a direct local connection. To synchronize remotely with a desktop PC, the PC must be turned on. Note: Using ActiveSync to keep your e-mail accounts synchronized remotely can use a significant amount of bandwidth and battery power. if you are using VoqMail, your mail folders are always up to date on both the PC and the Voq phone using a minimal amount of bandwidth. See “Set VoqMail Sync Settings” on page 78. You can still use ActiveSync to synchronize your Calendar and Contacts.Create a synchronization scheduleCreate a schedule so that your phone and server synchronize at the intervals you specify.1Press Start > ActiveSync > Menu > Options > Mobile Schedule.2Select how often you want the synchronization to take place, then Press Done.Select the PC for wireless synchronizationHow you configure wireless synchronization depends on your network. For example, you may need to set up a virtual private network (VPN) connection to the network.1Press Start > ActiveSync > Menu > Options > PC Settings.·In Use, select the name of the PC.·Check Use mobile schedule to sync with this PC.·Check Sync with this PC during manual sync, if you want to initiate synchronization manually.2Press Done twice.
Voq User Guide78 2130324Choose what to sync wirelesslyNote: if you are using VoqMail, do not set any server parameters for Inbox.To choose what to synchronize over the air:1Press Start > ActiveSync > Menu > Options > Server Settings.2Scroll to the information type that you wish to synchronize.3Check Sync <...> with a server, then press Done.Tip: The most efficient use of bandwidth for remote synchronization is: •VoqMail for e-mail•ActiveSync for Calendar - once a day•No wireless sync for Contacts - you would do this at home or at the office via your sync cable.Synchronize your calendar wirelesslyTo synchronize your calendar over the air:1Press Start > ActiveSync > Menu > Options > Server Settings >Calendar.2Check Sync calendar with a server, then press Done.Set VoqMail Sync Settings You can control the VoqMail synchronization between the phone and your desktop PC.To set synchronization parameters:1Press Start > VoqMail Settings > Schedule Settings > Advanced.2Choose how you want the phone to synchronize your messages:·Smart Sync–Smart Sync periodically checks your work mail server to see if the status of any messages have changed. For example, if Smart Sync detects that a message has been read on your desktop PC, it also changes the status of the message on the phone to read. The reverse is also true. Messages read on the phone are marked as read on the desktop.·Sync Full Messages–Choose how often you want the phone to complete a full synchronization of messages. This means downloading the full bodies of all messages in your VoqMail Inbox. ·Sync When Roaming–enable or disable automatic polling when the phone is in roaming mode.
Synchronizing Your PhoneDraft D (Jan. 20, 2004) 79ActiveSync errorsIf ActiveSync cannot synchronize your information, it displays an error on your phone. When the message appears, press the joystick to display more information about the error.Note: Some types of errors can interfere with automatic synchronization. If you suspect that a scheduled automatic synchronization has not occurred, try to manually synchronize your information. A successful manual synchronization resets the automatic synchronization.ActiveSync e-mail accountsIf your service provider or corporate mail server supports the IMAP4 protocol, we recommend you set up a VoqMail Personal or a VoqMail Pro account to handle your mail. See “Setting up a VoqMail account” on page 54.Before you begin to set up an ActiveSync e-mail account, talk to your service provider or system administrator. You will need the name of the server and the server domain name. Configure an Exchange Server connectionTo configure or edit the server connection: 1Press Start > ActiveSync > Menu > Options > Connection.2Fill in the fields:·User name–enter your Microsoft Exchange User name.·Password–enter your Microsoft Exchange password.·Domain–enter the name of the domain for your Microsoft Exchange Server (if required).·Save password–select this to have the phone save your password so that you don’t need to type it again.·Server name–enter the name of the Microsoft Mobile Information Server you connect to.3Press Done > Sync.Create an ActiveSync e-mail accountTo set up an ActiveSync e-mail account, use the ActiveSync setup wizard:1Press Start > Inbox > Menu > Options > Account Setup > Menu > New.2Fill in the fields on each page of the wizard. Press Next or Previous to move from page to page.3Press Done.
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8Configuring Your PhonePhone CertificatesSounds Data connectionsProfiles Date and timeHome screen Owner informationAbout Power managementAccessibility Regional settingsBeam Voq software updates
Voq User Guide82 2130324The Settings screen lets you change the way your Voq phone looks and behaves to match the way you use it. For example, you can change the Home screen background or the sounds your phone makes.To view the main Settings menu:1Press Start > Settings. 2Select an option from the list. These options are described below.PhoneYou use Phone settings to set options including call forwarding, call waiting, and caller ID.Call BarringBlock incoming or outgoing calls. For example, you can block all outgoing international calls. See also Fixed Dialing as a different way to restrict outgoing calls.1Press Start > Settings > Phone > Call Barring.2In Block incoming calls or Block outgoing calls, scroll to the option you want.3Press Done.Call ForwardingIts easy to forward your unanswered Voq calls to another number (your corporate voice mail, for example). 1Press Start > Settings > Phone > Call Forwarding.2Choose when to forward a call:·Unconditional–forward all calls immediately·No Reply–forward calls when you do not answer·Busy–forward calls when your line is busy·Unavailable–forward calls when your phone is off or out of service range3Select Enable call forwarding.4Enter the phone number to which calls are to be forwarded.5Select Done.Call OptionsUse Call Options to set various phone options. Press Start > Settings > Phone > Call Options.•Any key answer—Answer calls by pressing any key on the keypad.•Show SIM contacts—Display contacts stored on your SIM card in your Contacts list.•Voice mail number—Enter the number you dial for your voice mailbox. The phone dials this num-ber when you press and hold 1.
Configuring Your PhoneDraft D (Jan. 20, 2004) 83•SMS Service Center—Enter or change the service provider number used to process SMS calls. Contact your wireless network operator to obtain this number.•Country code—Specify your country code.•Area code—Specify your area code.Call WaitingYou can choose to be notifiied if you receive a call while you are already on a call.1Press Start > Settings > Phone > Call Waiting.2Select or clear Provide call waiting notifications. Caller IDCaller ID lets you decide if you want people to see your name and number on their phones when you call them.1Press Start > Settings > Phone > Caller ID.2In Provide my caller ID to, scroll to the option you want: Everyone, No one, or Only my contacts.3Press Done. The selected callers are able to see your name and phone number information when you call them.Channels You can configure phone channel settings.1Press Start > Settings > Phone > Channels.2Select the options you want, then press Done.Fixed DialingFixed dialing lets you restrict outgoing calls to the area codes and phone numbers you specify.1Press Start > Settings > Phone > Fixed Dialing.2Check Enable fixed dialing, then press Menu > Edit Numbers > Menu > Add.3Enter the phone number or area code to which to restrict calling and press Done.4Repeat these steps to add more numbers as necessary. You will be able to make and receive calls only to and from the numbers or area codes specified.NetworksChoose a specific network or allow the phone to determine the network automatically.1Press Start > Settings > Phone > Networks.
Voq User Guide84 21303242In Network selection, scroll to the option you want, either Manual or Automatic.·Manual–press Menu > Select a Network. Select the network, then press Done. The phone uses the selected network.·Automatic–press Menu > Preferred Networks. Select the networks to use, then press Done. The phone automatically uses the preferred networks.SoundsYou can choose the sounds for ring tones, notifications, reminders, and other events. You can also turn off the tones you hear when pressing number keys. Your phone can also remain silent or vibrate. To set alert sounds for incoming e-mail messages, see “E-mail sound alerts” on page 56.Change the sound for an event1Press Start > Settings > Sounds.2Scroll to the event for which to specify a sound.3Scroll (right or left) to select a sound. Press None if you don’t want to hear a sound.When you select a sound, the sound plays. To play it again, press Menu > Play.Copy a sound from your PC1Connect the phone to the USB port on your desktop PC by using the sync cable or the cradle.2On your PC, copy the sound file you want. The file format must be .wav, .mp3, or .wma.3From your desktop PC, start ActiveSync.4On the main window, click Explore, double-click My phone, double-click Storage, double-click Application Data, double-click Sounds, and then paste the sound file into the Sounds folder.Delete a soundYou can only delete sounds that you have added, not sounds that come with the phone.1Press Start > Settings > Sounds > Menu > Delete Sounds.2Select the sound to delete.3Press Yes.Changing keypad tonesThe phone generates tones that represent the numbers you press on the keypad and sends these tones over the network to communicate with other devices. The phone also plays these tones for you to hear. You can turn off the tones you hear or change them to clicks. The phone still sends tones across the network.
Configuring Your PhoneDraft D (Jan. 20, 2004) 85Change or turn off keypad tones1Press Start > Settings > Sounds > Keypad control.2Select Tone, Click, or None.3Press Done.Tip: If you have trouble accessing your voice mail system or answering machine, try changing from Short tone to Long tone.Turn on keypad tones1Press Start > Settings > Sounds.2In Keypad control, select either Short tone or Long tone.3Press Done.ProfilesA profile is a group of settings that determines how your phone notifies you of incoming calls, messages, or approaching appointments. For example, if you are going into a meeting, you may want all visual notifications only. The default profile is called Normal. The table below compares the default Normal and Silent settings:Select a profileThe quickest way to select a profile is to scroll to the profile displayed at the bottom of the Home screen and press the joystick. Scroll to a new profile and press the joystick. Or:1Press Start > Settings > Profiles.2Scroll to a new profile, press Menu > Select > Done.Tip: You can also change your profile using the Quick List. Press the Power button and then select the profile. Profile Normal SilentAuto-answer n/a n/aRing type ring vibrateRing volume 3offAlarm type increasing vibrateAlarm volume 3offNotification type play sound vibrateNotification vol. 3offSystem sound vol. 3off
Voq User Guide86 2130324Edit a profile1Press Start > Settings > Profiles.2Scroll to the profile to edit.3Press Menu > Edit. 4Modify the settings and press Done.To revert to the default profile settings, press Menu > Reset to default.Home screenHome Screen settings determine the Home screen layout, the color scheme, the background image, and the time delay before the Home screen appears when your phone is idle.Change the Home screen1Press Start > Settings > Home Screen.2In Home screen layout, Color scheme, and Background image, select the options you want.3Press Done. The image appears behind the text on the Home screen.Copy a background from your PCYou can copy an image from your PC to your phone. The image must be in .gif, .jpg, or .bmp format. For best results, use images with a 176 x 200 screen resolution.1Connect the phone to your desktop PC with a USB cable or place the phone in the desktop cradle.2On the desktop PC, start ActiveSync.3On the main ActiveSync window, click File > Explore, double-click My phone, double-click IPSM, double-click Application Data, double-click Home, and then paste the image file into the Home folder.4Follow the instructions under “Change the Home screen” above, to select the new background you just copied to your phone.Specify the idle time before the Home screen appears1Press Start > Settings > Home Screen.2In Time out, scroll to the amount of time for the phone to be idle before the Home screen automatically appears.3Press Done. About The About screen displays information about the phone operating system, including the version number and copyright information.View operating system informationPress Start > Settings >About.
Configuring Your PhoneDraft D (Jan. 20, 2004) 87AccessibilityAccessibility settings determine:•System font size–the size of the display font.•Multipress time out–the length of time between keypresses in Multipress mode.•Confirmation time out–the time before an unconfirmed action times out. For example, if a dialog box appears on the Home screen and you do not respond, the time it takes for the dialog box to disappear on its own.•In-call alert volume–the volume level for sounds that play when you are on a call.Change Accessibility settings1Press Start > Settings > Accessibility.2Select the options you want, then press Done.BeamIf you want to receive infrared beams from other devices, you must turn on the option to receive incoming beams. Receive incoming beamsPress Start > Settings > Beam > Receive incoming beams. The phone receives all incoming beams from other devices until you clear this option.Note: Turn off this option when not in use to save battery power.CertificatesPublic key certificates identify you when you log on to a secure network. Certificates also help establish the identity of other computers, such as servers, with which you connect. This helps prevent unauthorized users from accessing your device. You can store two types of certificates on your phone: •Personal certificates–Establish your identity. •Root certificates–Establish the identity of serv-ers to which you connect.View and delete certificatesPress Start > Settings > More > Certificates.·To view the list of personal certificates, press Personal.·To view the list of root certificates, press Root.·To delete a certificate, scroll to it, then press Menu > Delete.·To view details about a certificate, select it in the list.
Voq User Guide88 2130324Data connectionsData Connections settings specify dial-up, Virtual Private Network (VPN), and proxy connections so that you can connect to the Internet or your company network. Check with your service provider to see if a data connection has already been set up for you, and if over-the-air configuration is supported.Dial-up connectionsYou can create a dial-up connection to connect remotely to the Internet, a Wireless Application Protocol (WAP) network, or your company network. When you open a program that is configured to use this connection, your phone connects automatically. For example, you can create a connection to the Internet and then configure Internet Explorer to use it. Create a dial-up connection1Press Start > Settings > More > Data Connections > Menu > Edit Connections > Dial-up Connections > Menu > Add.2Enter the requested information as follows and then press Done:·Description–enter a name for the connection.·Connects to–scroll to the network.·Phone number–enter the phone number you use to dial the network.·User name–enter your network user name.·Password–enter your password.·Domain–enter the domain name, if required.Note: If you are not sure about the information to enter, ask your network administrator.Tip: If you subscribe to General Packet Radio Services (GPRS), you can set up a GPRS connection to access your company network or the Internet, which is faster than a dial-up connection. For instructions, see “GPRS connections” on page 90.Edit a dial-up connection1Press Start > Settings > More > Data Connections > Menu > Edit Connections > Dial-up Connections.2Scroll to the connection to edit.3Press Menu > Edit.4Change any information, then press Done.
Configuring Your PhoneDraft D (Jan. 20, 2004) 89Delete a dial-up connection1Press Start > Settings > Data Connections > Menu > Edit Connections > Dial-up Connections.2Scroll to the connection to delete.3Press Menu > Delete.VPN connectionsNote: if you are using VoqMail Pro, use the VoqMail setup wizard to set up your VPN connection. See “Setting up a VoqMail account” on page 54.If your company has set up a virtual private network (VPN), you can create a VPN connection to gain access to your company network over an Internet connection.Create a VPN connection1Press Start > Settings > Data Connections > Menu > Edit Connections > VPN Connections > Menu > Add.2Enter the requested information as follows, then press Done:·Description–enter a name for the connection.·VPN type–scroll to the type of VPN.·Server–enter the VPN server name.·Connects from–scroll to the type of network from which you will connect to the VPN (typically The Internet).·Connects to–scroll to the type of network to which you will connect (typically My company Network).·User name–enter your user name for the VPN.·Password–enter your password.·Domain–enter the domain name, if required.·If you selected IPSec in VPN type, select the type of authentication, either Pre-Shared Key or Certificate, in IPSec authentication. If you selected Pre-Shared Key, enter the key.Note: If you are not sure about the information to enter, ask your network administrator.Edit a VPN connection1Press Start > Settings > Data Connections > Menu > Edit Connections > VPN Connections.2Scroll to the connection to edit.3Press Menu > Edit.4Change any information and press Done.Delete a VPN connection1Press Start > Settings > Data Connections > Menu > Edit Connections > VPN Connections.2Scroll to the connection to delete.3Press Menu > Delete.
Voq User Guide90 2130324Proxy connectionsProxy connections provide access to the Internet over an existing connection to your company network.Create a proxy connection1Press Start > Settings > Data Connections > Menu > Edit Connections > Proxy Connections > Menu > Add.2Enter the requested information as follows, then press Done:·Description–Enter a name for the connection.·Connects from–Scroll to the type of network from which you will connect.·Connects to–Scroll to the type of network to which you will connect.·Proxy (name:port)–Enter the proxy server name and port number in the form: server name:port number.·Type–Scroll to the type of proxy connection to create.·User name–Enter your user name for the network to which you will connect.·Password–Enter your password.Note: If you are not sure about the information to enter, ask your network administrator.Edit a proxy connection1Press Start > Settings > Data Connections > Menu > Edit Connections > Proxy Connections.2Scroll to the connection to edit.3Press Menu > Edit.4Change any information and press Done.Delete a proxy connection1Press Start > Settings > Data Connections > Menu > Edit Connections > Proxy Connections. 2Scroll to the connection to delete.3Press Menu > Delete.GPRS connectionsIf you subscribe to General Packet Radio Services (GPRS), you can set up a GPRS connection to gain access to your company network or the Internet.When you open a program that connects to the Internet, the phone uses this connection.Create a GPRS connection1Press Start > Settings > Data Connections > Menu > Edit Connections > GPRS Connections > Menu > Add.
Configuring Your PhoneDraft D (Jan. 20, 2004) 912Enter the requested information as follows and press Done:·Description–enter a name for the connection.·Connects to–scroll to the type of network to which you will connect.·Access point–enter the information provided by your system administrator.·User name–enter the user name for the GPRS network.·Password, enter the password.·Primary DNS–enter the primary domain naming system (DNS) address, as provided by your network administrator.·Secondary DNS–enter the secondary DNS address, as provided by your system administrator.·IP address–enter the IP address provided by your system administrator.Note: If you are not sure about the information to enter, ask your network administrator.Edit a GPRS connection1Press Start > Settings > Data Connections > Menu > Edit Connections > GPRS Connections. 2Scroll to the connection you want to edit, then press Menu > Edit.3Change any information and press Done.Delete a GPRS connectionPress Start > Settings > Data Connections > Menu > Edit Connections > GPRS Connections > Menu > Delete.Adding a URL exceptionSome URLs for Web pages on your company intranet may use periods, for example: intranet.companyname.com. To view these pages in Internet Explorer, you must create an URL exception, otherwise, the pages do not display.Note: You do not need to create URL exceptions for Internet URLs.Add a URL exception1Press Start > Settings > Data Connections > Menu > Work URL Exceptions > Menu > Add.2In URL Pattern, enter the URL. Separate multiple URLs with a semicolon (;). 3Press Done. Edit a URL exception1Press Start > Settings > Data Connections > Menu > Work URL Exceptions.2Select the URL to edit.3Edit the URL, then press Done.
Voq User Guide92 2130324Delete a URL exception1Press Start > Settings > Data Connections > Menu > Work URL Exceptions.2Scroll to the URL to delete.3Press Menu > Delete.Date and timeUse Date and Time settings to change the local time zone, the current date and time, and to set the alarm.Set the date and time1Press Start > Settings > Date and Time.·Time Zone–scroll to your time zone.·Date–scroll to the month, day, or year and edit the information.·Time–scroll to a number and edit it.2Press Done.Set the alarm1Press Start > Settings > Date and Time.·Alarm–scroll to Off or On.·Alarm time–set the time for the alarm to go off.2Press Done.Owner informationOwner Information settings allow you to record personal information such as your name, phone number, and e-mail address. If, for example, you lose your phone, the person finding it can contact you. Configure owner information 1Press Start > Settings > Owner Information.2Enter your information, then press Done.Power managementPower Management settings provide ways to conserve battery power, such as a timeout for the display and backlight when the phone is idle.Configure power management settings1Press Start > Settings > More > Power Management.·Main battery–displays the amount of battery life remaining.·Backlight time out–select the amount of time the phone is idle before the backlight turns off. ·Display time out–select the amount of time the phone is idle before the display turns off.2Press Done.
Configuring Your PhoneDraft D (Jan. 20, 2004) 93Regional settingsRegional settings change the language, date, and time style, as well as number and currency formatting options.Configure Regional Settings1Press Start > Settings > Regional Settings.·Language–scroll to the language to use when entering information.·Locale–scroll to your locale. This changes the remaining settings appropriately. 2Configure other settings in the same manner.3Press Done.Note: After changing the language, you must turn the phone off and on again for the change to take effect.Voq software updatesThe Voq phone contains code and configuration which over time may require replacement to add or enhance features, or to fix bugs.To ensure that you are running the latest software or firmware, your phone periodically contacts the Voq Update Server and notifies you if any updates are available. If one is available, your phone displays a screen that asks you to confirm the download and installation of the update file. Press Install to update your phone. If you cancel the VoqUpdate screen, the phone displays it again on a periodic basis. You should install all updates at your earliest convenience to ensure the smooth operation of your phone.In the event of a major upgrade, you may need to use your PC to download the software or firmware and install it on your phone using ActiveSync. The phone will notify you of any action you need to take.Change VoqUpdate settingsYou can choose how often your phone checks for updates.1Press Start > More > VoqUpdate > Menu > Settings.2Choose Daily or Weekly.Manually check for updatesYou can manually check for updates at any time.1Press Start > More > VoqUpdate > Scan.2The phone checks for updates and notifies you if updates are available.3If updates are available, press Install.
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9Securing Your PhoneKeypad lockPhone lockSIM lockPIN2
Voq User Guide96 2130324Your Voq phone provides several levels of security to avoid accidental or unintended use of your phone:•Keypad lock: locks the keys to prevent accidental dialing.•Phone lock: locks the phone after a period of inactivity to prevent unauthorized use of your phone. •SIM lock: locks your SIM card to prevent unau-thorized use of your SIM. When enabled, you must enter a password when you turn on your phone or if you use the SIM card in another phone.•PIN2: locks specific features of the phone such as call barring. You are prompted for this number only when you try to change settings, not when you start your phone.Keypad lockTo lock the keypad, on the Home screen, press and hold the . The left soft key command displays Unlock.To unlock the keypad on the Home screen, press Unlock, then press the # key.Keypad lock nevers requires a password.Phone lockPhone lock is a security feature that automatically locks the keypad after a specified period of inactivity. You need a password to unlock the phone. You can still receive calls and make emergency calls when the phone is locked.Enable the phone lock1Press Start > Settings > More > Security > Enable Phone Lock.2Fill in the fields:·Lock phone after–scroll to the amount of time for the phone to be inactive before automatically locking.·Password–enter the password to unlock the phone. If you do not want to use a password, leave this field blank.·Confirm password–if you entered a password, enter it again.3Press Done.Disable the phone lock1Press Start > Settings > More > Security > Disable Phone Lock.2Enter the password. 3Press Done.
Securing Your PhoneDraft D (Jan. 20, 2004) 97Lock your phone with Quick ListOnce you select the time delay and create a password, you can quickly enable phone lock from the Quick List, without configuring your settings again.1Press and hold the Power button to display the Quick List.2Select Device lock.3Press Done.SIM lockThe Subscriber Identity Module (SIM) card stores all your account information. You can lock your SIM card so that a PIN is required each time someone turns on the phone.Important: Be sure to make a note of your PIN. With the SIM lock enabled, you will not be able to use your phone without it, except for emergency calls.Lock the SIM card1Press Start > Settings > More > Security > Enable SIM Lock.2Enter your PIN.3Press Done.Unlock the SIM card1Press Start > Settings > More > Security > Disable SIM Lock.2Enter your PIN.3Press Done.PIN2A second PIN number controls specific features of your SIM card such as call barring. You are prompted for this number only when you try to change settings, not when you start your phone.Change PIN21Press Start > Settings > More > Security > Change PIN2.2Fill in the fields:·Old PIN–enter the current PIN.·New PIN–enter the new PIN.·Confirm new PIN–enter the new PIN again.3Press Done.
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10Browsing the InternetBrowsing the InternetCustomizing Internet Explorer
Voq User Guide100 2130324Browsing the InternetYou can browse the Web on your phone using Pocket Internet Explorer. The Favorites list, rather than a home page, is the main screen, so you can easily go to your favorite Web sites.Note: Pocket Internet Explorer does not support frames on a web page.Setting up Internet accessWhen you install the SIM card you received from your service provider, you should be able to access the Internet without any extra configuration, provided you subscribe to a GPRS data service. For information on manually configuring your Internet connections, see “Data connections” on page 88. Open Internet ExplorerPress Start > Internet Explorer.Disconnect from the InternetIf you are viewing a Web page, press End to disconnect from the Internet.Search the Internet1Flip open the thumbpad.2Enter the word or words you wish to search.3Select Google. This launches google with your text as the search string.View a favorite using myVoq1Open the thumbpad2Start typing the name of the favorite. For example, MSN.3Highlight the Link, then press Go.View a favorite1Press Start > Internet Explorer.2Scroll to a favorite and press Go.3To view your Favorites list from a web page, press Favorites.Go to a link1Open a web page.2Scroll vertically or horizontally to see all available links.3Select the link, then press the joystick.Go to a Web page1Press Start > Internet Explorer > Menu > Address Bar.2Enter the Web address, then press Go.
Browsing the InternetDraft D (Jan. 20, 2004) 101Return to previous Web pagesOn a Web page, press the Back button repeatedly until the page appears. Only pages viewed during the cur-rent session are available.View a list of recently-visited Web pages1Press Start > Internet Explorer > Menu > Address Bar > View History.2Scroll to the Web page address, then press Go.Note: While you are connected to the Internet, you can change between Pocket Internet Explorer and other programs on your phone by pressing the Home button and navigating to the program you want. This does not close your Internet connection. To return to the Web page you were viewing, press the Back button.Using the Favorites listYou can save a Web page you may want to visit again as a favorite.Add a Web page to the Favorites list1Press Start > Internet Explorer > Menu > Add Favorite.2Fill in the fields, then press Add.Edit a favorite1Press Start > Internet Explorer > Favorites.2Scroll to the favorite to edit.3Press Menu > Edit.4Make your changes, then press Done.Delete a favorite1Press Start > Internet Explorer > Favorites.2Scroll to the favorite to delete.3Press Menu > Delete > Yes.Create a new folder in Favorites1Press Start > Internet Explorer > Menu > Add Folder.2Under Name, type a name for the folder, then press Add.Refreshing Web pagesYour phone stores the Web pages that you visit. If you go to a page that is stored on your phone, you see the stored version unless you refresh the page.When the web page cache is full, the phone replaces the oldest pages with new pages.Refresh a Web page 1Press Start > Internet Explorer. 2Display the Web page. 3Press Menu > Refresh.
Voq User Guide102 2130324Customizing Internet ExplorerYou can customize Web browsing options, change the network to connect to, and make more memory avail-able on your phone by clearing stored cookies and Web pages.Change Web page display options1Press Start > Internet Explorer > Menu > Options > General.2Select the options you want, as described in the following table, then press Done.·Show pictures–Display graphics on Web pages·Play sounds–Play sounds on Web pages·Fit to screen–Fit Web pages to the phone display screen·Warn when changing to an insecure page–Display a warning when moving from a secure to a non-secure Web page·Allow cookies–Allow Web sites to download cookies to your phone·Language–Select the character set to use.Change connection options1Press Start > Internet Explorer > Menu > Options > Connections.2Select Automatically detect settings, or select the network to which Internet Explorer should connect.3Press Done.Note: To configure network settings, see “Data con-nections” on page 88.Clear memory1Press Start > Internet Explorer > Menu > Options > Memory.2Select the type of memory to clear.·Temporary files–Deletes personal information about you that is stored for use by various Web sites.·Cookies–Deletes any cookies stored on your phone.·History–Deletes the record of web sites you have visited.3Press Clear > Yes > Done > Done.
11Playing Music, Games, and MorePlaying audio and video filesJava MIDlet ManagerPlaying SolitairePlaying Mount VoqUsing the calculatorRecording voice notes and memosUsing your phone as a modemAdding programs
Voq User Guide104 2130324The Voq phone can play music, including .mp3 audio files, games, and Java applications written for mobile devices.Your phone also supports VoqTag files, which are special index applications that let you search and retrieve customized information such as contact information and stock quotes. The possibilities for VoqTag files are limitless. For information on creating your own VoqTag file, see the VoqTag Development Guide, available from the Voq website (www.voq.com).Playing audio and video filesYou can play a variety of audio and video files with your phone.You can also copy digital music and videos from your desktop PC to your phone. For information about:•Copying files with Windows Media Player, see the Media Player Help on your desktop PC. •Copying files with ActiveSync, see the ActiveSync Help on your desktop PC. Supported audio and video codecsMedia Player can play files that have been compressed using the following codecs.Audio codecs:•Microsoft Windows Media Audio codec version 2.0, 7.0, and 8.0•Fraunhofer IIS-A MPEG-1 Audio Layer-3 codec Video codecs:•Microsoft Windows Media Video codec version 7.0 and 8.0•Microsoft MPEG-4 video codec version 3.0•ISO MPEG-4 video codec version 1.0Supported file formatsSelect and play a file with myVoqYou can quickly find a song using myVoq.1Press or open the thumbpad.2Type the name of the song. 3Select the song.Select and play a file 1Press Start > More > Windows Media > Play.2Scroll to the file to play, then press Play.Start and pause a filePress the joystick in, to start or pause a file.Format File name extensionsWindows Media .asf, .asx, .wax, .wm, .wma, .wmv, .wmx, .wvxMoving Picture Experts Group.mp3
Playing Music, Games, and MoreDraft D (Jan. 20, 2004) 105Configure playback settings1Press Start > More > Windows Media > Menu > Settings.2Fill in the fields:·In Volume, enter a default volume: 0 is silent and 10 is maximum.·To repeat files as soon as they finish playing, check Repeat.·To randomly shuffle the files that play, check Shuffle.·To play files while using another program, check Background play.3Press Done.Skip back to the beginning of the current fileMove the joystick to the left.Skip to the beginning of the previous fileMove the joystick to the left twice.Skip to the next file in the listMove the joystick to the right.Play a streaming media file on a network1Press Start > More > Windows Media > Menu > Open URL.2Enter the Web page address, then press Play.Play files randomlyPress Start > More > Windows Media > Menu > Settings > Shuffle > Done.Stop playback when using another programPress Start> More > Windows Media > Menu > Settings > Background play > Done.Using menu commands When you are choosing or playing a file, you can use the menu commands to start and stop playback, skip to the next or previous file, display information about a file, change volume and playback settings, or add files to your Favorites.Using Media Player FavoritesYou can play your favorite streaming media file on the Internet and add it to Favorites. Tip: For optimal performance, store you songs on an SD card.Play a streaming media file1Press Start > More > Windows Media > Menu > Open URL.2Enter the Web page address.3Press Play.
Voq User Guide106 2130324Add a streaming media file to Favorites1Press Start > More > Windows Media > Menu > Open URL.2Enter the Web page address.3Press Play > Menu > Add to Favorites.Play a favorite1Press Start > More > Windows Media > Playlist > Menu > Favorites.2Select a file and press Play.Delete a favorite1Press Start > More > Windows Media > Playlist > Menu > Favorites.2Scroll to the file to delete, then press Menu > Delete.Java MIDlet ManagerYour Voq phone is Java enabled. This means you can download and run Java applications that have been written for mobile devices.The Java MIDlet Manager allows you to install or delete Java applications on your phone. You also use the MIDlet manager to play your Java applications.Installing Java MIDletsYou can install MIDlets several different ways:•From an SD memory card•From the Internet directly to your phone•From your PC using a USB cable or cradleInstall MIDlets from an SD cardTo install from an SD memory card:1Insert the SD card into your phone.2Press Menu > Install. The Install screen displays a list of available MIDlets. 3Select a MIDlet and press the joystick. Press Yes to confirm your choice.Install MIDlets from the InternetTo install from the Internet:1Start Internet Explorer and locate a MIDlet you wish to download (this is normally a .jad or a .jar file). 2Click the link to download the file. You will be asked to confirm that you wish to download the files.3Once your download is complete, the MIDlet Manager prompts you to install the new MIDlet.
Playing Music, Games, and MoreDraft D (Jan. 20, 2004) 107Install MIDlets from a PCTo install from a PC:1Cradle your phone or connect it to your desktop PC using a sync cable.2Start ActiveSync and copy your MIDlet file(s) from your PC to either of the following locations:·Mobile Device\My Smartphone\Storage\·Mobile Device\My Smartphone\ Storage\ Program Files\tao\intent\midlets\Note: If the \midlets folder does not exist, cre-ate it first.3Press Start > More > Accessories > MIDlet Manager. The phone displays a list of available MIDlets. 4Select a MIDlet, then press Menu > Install.5Press Yes to confirm your choice.Uninstall MIDlets from the phoneTo remove MIDlet files from the phone:1Press Start > More > Accessories > MIDlet Manager. The phone displays a list of MIDlets. 2Select a MIDlet, then press Menu > Manage > Delete. 3Press Yes to confirm the delete.Play Java MIDletsTo change display settings:1Press Start > More > Accessories > MIDlet Manager. The phone displays a list of MIDlets. 2Select a MIDlet, then press the joystick.Change MIDlet display settingsTo change display settings:1Press Start > More > Accessories > MIDlet Manager. The phone displays a list of MIDlets. 2Select a MIDlet, then press Menu > Settings > Display options. Upgrade, delete or change securityYou can upgrade and delete MIDlets, as well as change security.1Press Start > More > Accessories > MIDlet Manager. The phone displays a list of MIDlets. 2Select a MIDlet, then press Menu > Manage. VoqTag indexes VoqTag indexes are customized lists of items that you can search. The principle behind a VoqTag index is that item names are stored on the phone while the information relating to the items is stored outside the phone. For example, you could have a VoqTag file with
Voq User Guide108 2130324a list of stocks. When you click a stock, the phone displays a web page with a current stock quote.In general, you download VogTag indexes from a webserver to your phone. Once the file is installed, you can seamlessly search and display items using myVoq.To download a VoqTag file to your phone:1Start Internet Explorer.2Go to the web site that contains the VogTag file. Navigate to the link to the file.3Click the link to download the file. The phone automatically installs the file. For more information on VoqTag indexes, visit the Support section of the Voq website at www.voq.com.Playing SolitaireThe object of Solitaire is to use all the cards in the deck to build up the four suit stacks in ascending order, beginning with the aces. You win the game when all cards are on the suit stacks. Start a game of Solitaire1Press Start > More > More > Games > Solitaire.2To start a new game after finishing a game, press Menu > New Game.Move cards Each card stack has a number or character above it. 1On the keypad, press the number or character of the card to move.2Press the number or character of the stack to which you want to move the card.Play SolitaireMove any aces on the seven stacks to the four card spaces at the top of the screen, and then make any other available plays.When you have made all available plays, press Draw to turn over cards. The card that is face up on the deck is always available for play. Playing Mount VoqThe object of Mount Voq is to reach the top of the mountain, and to improve your thumb typing speed.You climb the mountain by typing the letters that float by on your display. If you type a letter before it reaches the other side of the display, the letter disappears and you advance up the mountain. If you fail to type the letter before it reaches the other side, you lose points and retreat down the mountain.
Playing Music, Games, and MoreDraft D (Jan. 20, 2004) 109To start playing Mount Voq:1Press Start > More > Games > Mount Voq > Play.2Start typing the letters you see on the screen.3To start a new game after finishing a game, press Menu > New Game.Using the calculatorYour phone contains two calculators:•A basic calculator that you start by pressing Start > More > Accessories > Calculator.•The myVoq calculator that you start by pressing > Calculator.The myVoq calculator displays a running tape of your operations. Use it to calculate a bill. For example, imagine you are sitting in a restaurant with four friends when the bill arrives. If you are splitting the cost of the meal equally, how much does each person pay?To calculate each person’s share of the bill:1Press > Using the keypad, type in 76.50 as the amount. To enter a decimal point, press the * key. 2Press the joystick to open the myVoq calculator. 3To calculate the tip, press Menu, then scroll to Add 15% Tip. 4Press the joystick to choose the tip and complete the calculation.
Voq User Guide110 21303245Press the joystick again to start another calculation.6Divide the total by the number of diners, press [+]-*/ until you display the division symbol. ·On the keypad, you can also press # to scroll through the mathematical symbols. ·On the thumbpad, press Function, then “F”.7Press 5 for the number of people sharing the bill, then press the joystick. Each person pays 17.60.8Now, you decide to spit the bill by 4 instead of 5. To do this, scroll to your last calculation and press the joystick. The calculator displays the calculation.9Press Backspace to remove the 5, press 4, then press the joystick. The new total is 21.995 per paying person or 22.00 rounded off.10 To clear the information on the screen, press Menu > Clear or Menu > Clear Tape.Recording voice notes and memosYou can use your Voq phone to record short voice notes and conversations. The phone stores your recordings under Start > Voice Notes, and names such as Recording 1, Recording 2.Create a voice note1Hold the phone as you would for a voice call.2Press the Record button, located on the right side of your phone, twice to begin recording.3To stop recording, press Stop.
Playing Music, Games, and MoreDraft D (Jan. 20, 2004) 111To listen to your recording, select it from the All Notes list, press Menu > Play.Rename a recording1Press the Record button on the right side of your phone.2Select the recording to rename.3Press Menu > Rename.4In Name, type a new name.5Press Done.Delete a recording1Press the Record button on the right side of your phone.2Select the recording to delete.3Press Menu > Delete > Yes. Using your phone as a modemUsing Modem Link, you can use your phone as an external modem for another device or computer by using a serial port, infrared, or USB connection. Set up an infrared or USB modem connectionEnsure that your phone is not connected to another device.1Press Start > More > Accessories > Modem Link.2In Connection, select USB or IrCOMM.3Press Menu > Activate.Set up a serial port modem connectionEnsure that the phone is not connected to another device.1Press Start > More > Accessories > Modem Link.2In Connection, select Serial (COM1).3press Menu > Activate.Note: The default baud rate is set for 19,200. Do not change this default unless the port speed of the phone or computer requires you to do so.Activate the modem linkPress Start > More > Accessories > Modem Link > Menu > Activate.Deactivate the modem linkPress Start > More > Accessories > Modem Link > Menu > Deactivate.
Voq User Guide112 2130324Important. Failing to deactivate the modem link when you are finished using it might result in problems with using ActiveSync in the same session.Adding programsYou can expand the capabilities of your phone by adding new programs to it. You can add programs using:•ActiveSync•The Internet•An SD cardAll programs must be compatible with your phone. Consult the program documentation for details.Add programs with ActiveSyncTo add a program to your phone from your desktop PC:1From your desktop, click Start > Programs > Microsoft ActiveSync.2From the ActiveSync window, click Tools > Add/Remove Programs.3Follow the instructions on the screen. For more information, refer to the ActiveSync online help.Note: You can also copy files from your PC to your phone. From the main ActiveSync window, click File > Explore. For more information, see the ActiveSync online help.Download a program from the InternetYou can download programs from the Internet using Internet Explorer. 1Press Start > Internet Explorer.2Display the desired web page.3Select the link to download, then press the joystick.The phone will download the program to your Start > More > Accessories folder in a compressed format. 4Navigate to the file, then click it to unpack it. 5Click the new program to run it.Install a program from an SD card1Insert the card into your phone.2Press Install.Removing programsYou can remove programs installed on the phone, with the exception of key applications such as Contacts, Calendar, and Internet Explorer.To remove a program:1Press Start > Settings > More > Remove Programs.2Scroll to the program to remove.3Press Menu > Remove.
Playing Music, Games, and MoreDraft D (Jan. 20, 2004) 113Remove ProgramsYou can remove programs that you have installed on the phone but you cannot remove programs that come with the phone. 1Press Start > Settings > More > Remove Programs.2Scroll to the program to remove.3Press Menu > Remove.
Voq User Guide114 2130324
AVoqTM AccessoriesAccessoriesAccessory KitsTTY DevicesUsing the desktop cradle
Voq User Guide116 2130324AccessoriesYour Voq phone comes packed with software and accessories but you can enhance your experience by choosing from a wide range of additional items. Voq accessories include:•Mono headset•Stereo headset•Sync cable•AC adapter•Desktop cradle (includes sync cable and AC adapter)•Premium carrying case•Cigarette lighter adapter•Car kitMono headsetThe small, comfortable mono headset plugs directly into the phone and attaches to your ear for safety and convenience. The headset frees up your hands so you can do the things you want while staying connected. For maximum sound quality, be sure to push the mono headset connector all the way into the phone so that no rings on the connector are showing.Warning! Voq accessories are designed and tested to work with the Voq phone. Non-Voq accessories including third-party earbuds, headsets, and adapters may not work properly. Use of non-Voq accessories may void the Voq warranty.
VoqTM AccessoriesDraft D (Jan. 20, 2004) 117Stereo headsetThe stereo headset provides superior sound quality and hands-free operation. It includes a call “answer/end” button that lets you answer the phone without pulling it out of your pocket. The volume control on the stereo headset is independent of the volume control on the phone.Warning! Some jurisdictions do not allow you to operate a motor vehicle while wearing a headset. Please check your local regulations.Sync cableThe sync cable provides ultra fast USB connectivity between your PC and your phone. Use the sync cable to keep your Inboxes, Contacts, Calendar, and Tasks up to date using ActiveSync. You can also use the sync cable to backup data and download programs to your phone.To attach the sync cable to the phone:1Hold the phone connector with the Voq label facing up. 2Line up the cable connector with the connector at the bottom of the phone. Push the connector into the phone until it seats firmly.Note: Always pull the sync cable straight out the phone. Applying pressure sideways can result in broken pins.
Voq User Guide118 2130324AC adapter Designed to travel, Voq AC adapters are lightweight, compact, and come with a variety of pin configurations.Check the adapter label for voltage compliance with your area.Premium carrying caseProtect your Voq phone in style. This elegant carrying case cushions your Voq phone and fits easily into a pocket or a handbag. You can also clip it to a belt for easy access.Warning! Use of any AC adapter other than the one supplied with the Voq phone or a Voq accessory kit, voids the Voq warranty.
VoqTM AccessoriesDraft D (Jan. 20, 2004) 119Vehicle adapterCharge while you’re on the road. Plug this adapter into the cigarette lighter of your vehicle. The adapter lets you operate your phone and charge the phone’s battery at the same time.Desktop cradleKeep your Voq phone fully charged and synchronized without attaching and detaching cables. The cradle provides convenient, time-saving, desktop access. For more information about the desktop cradle, see “Using the desktop cradle” on page 121.Accessory KitsVoq offers several kits that combine a number of accessories in a single package.Premium Accessory KitThe premium accessory kit is a complete set of Voq accessories. This is the most cost-effective way of getting everything you want for your phone. This kit contains:•Cradle•Sync cable•AC adapter•Stereo headset•Premium carry case•Cigarette lighter adapterWhen you plug the adapter into the cigarette lighter, the green power LED indicates that you have power.The adapter contains a fuse to protect the phone. To check the fuse, unscrew the silver cap.
Voq User Guide120 2130324Car kit (installed)The car kit is permanently installed in your car and provides you with hands free use of the phone while charging your battery.For more information and instructions on installing the car kit, see the Voq Car Kit Quick Start Guide.TTY DevicesThe Voq phone includes support for TTY devices. A TTY device (also known as a TDD or Text Telephone), enables people who are hearing- or speech-impaired to communicate by typing messages back and forth over a phone. Unlike SMS or e-mail, the text message is carried over the phone’s voice channel, not a data channel. A TTY device is required at both ends of the conversation. Please check with the manufacturer of your TTY device for connectivity information and to ensure that the TTY device supports digital wireless transmission.You must enable TTY mode on the Voq phone each time you turn on your phone. To enable TTY:1Press Start > More > Accessories > TTY. 2Switch to TTY mode by selecting Audio path is in TTY/CTM mode.3To run your TTY device, plug the device into the headset jack located on the top left side of the phone. For more information, please refer to the documentation that comes with your TTY device.
VoqTM AccessoriesDraft D (Jan. 20, 2004) 121Using the desktop cradleThe optional desktop cradle allows you to synchronize and charge your phone without connecting or disconnecting any wires. With the phone in the cradle, you can still make calls using a headset or the speakerphone. However, you cannot use the thumbpad.The cradle contains a convenient second slot to charge a spare battery in addition to the phone. Recharge times:•Phone - 2 hours•Spare battery in slot - 5 hoursTo set up the cradle for the first time:1Remove the cradle components from the packaging.2Attach the cradle to the PC by inserting the USB connector into a USB port on the PC.3Attach the AC adapter.aInsert the lead from the AC adapter into the back of the cradle.bInsert the plug from the AC adapter into an electrical wall outlet. If necessary, use a plug adapter for your region.Setting up the cradle is a one-time operation. Your Voq phone comes with an extra sync cable and an AC adapter.Charge and sync the phoneNote: If you are charging a battery for the first time, the initial charge must last a minimum of 12 hours.To charge your phone, lower it into the cradle until the phone seats firmly into the cradle pocket. You should feel a slight click as the connectors meet. A light on the front of the cradle indicates a good connection.To remove the phone from the cradle, lift the phone up and out. Never pull the phone directly towards you to remove it from the cradle. When you insert the phone into the cradle, charging begins immediately. If the battery is totally discharged Warning! Use of any AC adapter other than the one supplied with the Voq phone or a Voq accessory kit, voids the Voq warranty.Rear slot for spare battery.Power indicator.
Voq User Guide122 2130324when you plug in the AC adapter, it will take a few moments for the phone to start up. This is normal and ensures that the phone has sufficient power for reliable operation.If you have a working e-mail account and have configured ActiveSync on your desktop PC, synchronization also starts. For information on setting up ActiveSync, see “Synchronizing your Voq phone” on page 74.Charging indicatorsPhoneWhen you insert the phone into the cradle, an LED on the front of the cradle turns on to indicate that the connection is successful. The phone displays all charging indications for the Phone on the status bar at the top of the Home screen. indicates the battery is charging. To check the battery level, remove the phone from the cradle. Check the icons at the top of the Home screen:• indicates a fully charged battery• indicates a partially charged battery• indicates a low or discharged batterySpare batteryThe Voq battery pack incorporates new smart chip technology that tracks the number of times you charge your battery and modifies the batteries output accordingly.When you insert a secondary battery into the cradle:•a red LED on the cradle indicates that the cradle is charging•a green LED indicates the battery is fully charged•a red flashing LED indicates a fault condition. Remove the battery and re-insert itTip: If you have two batteries, alternate your charging method from time to time between the phone and the secondary battery slot in the charger. This can prolong your battery life.
BKeystrokesQWERTY thumbpad key strokes
Voq User Guide124 2130324 QWERTY thumbpad key strokesEach key on the thumbpad can type more than one letter or character by using the Shift or Function key.Shift keysThe two Shift keys are located on the outside of the bottom row of keys beside the function keys •To type an uppercase letter, press the Shift key, then the desired letter key. •To use Caps lock, press the Shift key twice. Function keysThe two function keys are located on the bottom row of keys beside the Space key.Symbol tableTo display a symbol table when you are in a text field, press either function key twice. To insert a character from the symbol table, press the function key twice. Scroll to the character in the table, then press the joystick.Symbol keysTo type the symbol printed on a key, press the function key, then the desired letter key.Shift keyFunction keysShift keyKey Shift+ Key Function + Key1! !2@ @3# #4$ $5% %6^ ^7& &
KeystrokesDraft D (Jan. 20, 2004) 125Key Shift+ Key Function + Key8* *9( (0) )Up Select text UpDown Select text DownLeft Select text LeftRight Select text RightQQ ~WW {EE }RR £TTYY +UU -II ;OO "PP |Key Shift+ Key Function + KeyAA 'SS [DD ]FF /GG \HH =JJ _KK :LL ?ZZ ZX X Cut text to clipboardC C Copy text to clipboardV V Paste text from clipboardBB BNN <MM >
Voq User Guide126 2130324Using cut, copy, and pasteYou can cut, copy, and paste text from one place to another or from one application to another. To cut, copy, and paste text:1Position the cursor beside the text that you want to cut or copy.2Press and hold the Shift key, then move the joystick left or right to highlight the text you want to cut or copy.3Press the function key, then the Cut (x) or the Copy (c) key.4Place the cursor where you want to paste the text.5Press the function key, then the Paste (v) key.
CRegulatory, Safety, and Warranty Information
Voq User Guide128 2130324Important NoticeDue to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the Voq Professional phone are used in a normal manner with a well-constructed network, the Voq Professional phone should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party, including but not limited to personal injury, death, or loss of property. Sierra Wireless, Inc., accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the Voq Professional phone, or for failure of the Voq Professional phone to transmit or receive such data.Safety and HazardsDo not operate the Voq Professional phone:•in areas where blasting is in progress•where explosive atmospheres may be present, •near medical equipment, •near life support equipment, or any equipment which may be susceptible to any form of radio interference. In such areas, the Voq Professional phone MUST BE POWERED OFF. The Voq Professional phone can transmit signals that could interfere with this equipment.Do not operate the Voq Professional phone in any aircraft, whether the aircraft is on the ground or in flight. In aircraft, the Voq Professional phone MUST BE POWERED OFF. When operating, the Voq Professional phone can transmit signals that could interfere with various onboard systems.Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open. Voq Professional phones may be used at this time.The driver or operator of any vehicle should not operate the Voq Professional phone while in control of a vehicle. Doing so will detract from the driver or operator's control and operation of that vehicle. In some states and provinces, operating such communications devices while in control of a vehicle is an offence.Limitation of LiabilityThe information in this manual is subject to change without notice and does not represent a commitment on the part of Sierra Wireless, Inc. SIERRA WIRELESS, INC. AND ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR REVENUE OR
Regulatory, Safety, and Warranty InformationDraft D (Jan. 20, 2004) 129ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS, INC. PRODUCT, EVEN IF SIERRA WIRELESS, INC. AND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.Notwithstanding the foregoing, in no event shall Sierra Wireless, Inc. and/or its affiliates aggregate liability arising under or in connection with the Sierra Wireless, Inc. product, regardless of the number of events, occurrences, or claims giving rise to liability, be in excess of the price paid by the purchaser for the Sierra Wireless, Inc. product.Important safety/compliance information for North American usersYour Voq professional phone complies with U.S. Federal Communications Commission (FCC) and Industry Canada (IC) guidelines respecting safety levels of radio frequency (RF) exposure for mobile phones, which in turn are consistent with the following safety standards previously set by Canadian, U.S., and international standards bodies:•ANSI/IEEE C95.1-1999, IEEE Standard for Safety Levels with Respect to Human Exposure to Radio Frequency Electromagnetic Fields, 3kHz to 300 GHz•National Council on Radiation Protection and Measurements (NCRP) Report 86, -1986, Biological Effects and Exposure Criteria for Radio Frequency Electromagnetic Fields•Health Canada, Safety Code 6, 1999, Limits of Human Exposure to Radio frequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz•International Commission on Non-Ionising Radiation Protection (ICNIRP) 1998, Guidelines for limiting exposure to time-varying electric, magnetic, and electromagnetic fields (up to 300 GHz)To maintain compliance with FCC and IC RF exposure guidelines, use only the accessories supplied or approved by Sierra Wireless, Inc. The Voq professional phone is designed to be carried in a Sierra-approved holster when carried on your body. When carrying the phone while it is switched on, use the specific Sierra-approved holster that has been tested for compliance. Use of accessories that are not approved by Sierra Wireless, Inc. could void compliance with regulatory rules, and thereby your authority to use this equipment.This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received,
Voq User Guide130 2130324including interference that may cause undesired operation.CAUTION Unauthorized modifications or changes not expressly approved by Sierra Wireless, Inc. could void compliance with regulatory rules, and thereby your authority to use this equipment.WARNING (EMI) - United States FCC Information - This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in an appropriate installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communication.However, there is no guarantee that interference will not occur in a particular installation.If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:•Reorient or relocate the receiving antenna•Increase the separation between the equipment and receiver•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected•Consult the dealer or an experienced radio/TV technician for helpImportant safety/compliance information for European usersYour Voq professional phone complies with European Union (EU) guidelines respecting safety levels of radio frequency (RF) exposure for mobile phones, which in turn are consistent with the following safety standards and guidelines previously set by international standards bodies:•EN 50360, 2001, Product standard to demonstrate the compliance of mobile phones with the basic restrictions related to human exposure to electromagnetic fields (300 MHz - 3 GHz)•International Commission on Non-Ionising Radiation Protection (ICNIRP) 1998, Guidelines for limiting exposure to time-varying electric, magnetic, and electromagnetic fields (up to 300 GHz)•Official Journal of the European Union, 1999, Council Recommendation of 12 July 1999 on the limitation of exposure of the general public to electromagnetic fields (0 Hz to 300 GHz)
Regulatory, Safety, and Warranty InformationDraft D (Jan. 20, 2004) 131To maintain compliance with EU RF exposure guidelines, use only the accessories supplied or approved by Sierra Wireless, Inc. The Voq professional phone is designed to be carried in a Sierra-approved holster when carried on your body. When carrying the phone while it is switched on, use the specific Sierra-approved holster that has been tested for compliance. Use of accessories that are not approved by Sierra Wireless, Inc. could void compliance with regulatory rules, and thereby your authority to use this equipment.EU REGULATORY CONFORMANCESierra Wireless, Inc. hereby declares that the A10 Voq Professional Phone is in conformity to all the essential requirements of Directive 1999/5/EC. The Declaration of Conformity made under Directive 1999/5/EC is available for viewing at the following location in the EU community:Sierra Wireless (UK), LimitedLakeside House1 Furzeground Way, Stockley Park EastUxbridge, MiddlesexUB11 1BDEnglandWarrantyVoq phone model numbers•Model A10 operates in the 900/1800/1900 MHz range for Europe and Asia•Model A11 operates in the 850/1800/1900 MHz range for North AmericaPatentsPortions of this product are covered by some or all of the following US patents:XXXXXXXX and other patents pending.This product includes technology licensed from:Copyright©February, 2004 Sierra Wireless. All rights reserved.Printed in Canada. TrademarksThe Voq logo and the terms Voq, myVoq, VoqMail, VoqManager are trademarks of Sierra Wireless, Inc. Windows® is a registered trademark of Microsoft Corporation.
Voq User Guide132 2130324Other trademarks that appear in this document are the property of their respective owners.Contact InformationVisit our website for up-to-date product descriptions, documentation, application notes, firmware upgrades, troubleshooting tips, and press releases at:www.voq.com.
Quick ReferenceDraft D (Jan. 20, 2004) 133Quick ReferenceThis Quick Reference section is a duplication of the Pocket Reference Guide that you received with your Voq phone and is included here for your convenience.To... Follow these instructions...Change input modes Press * (asterisk key). This applies to text fields only.Type a space Press # (pound key).Type punctuation Press the 1 key repeatedly.Display character table Press and hold the # key.To... Follow these instructions...Turn On/Off the phone Press and hold the Power button.Lock the keypad Press and hold .Unlock the keypad Unlock > #. Enter password if necessary.Add/Change/Remove passwordStart > Settings > More > Security > Enable/Disable Phone Lock.To... Follow these instructions...Use the Quick List Press Power button quickly when phone is on.Turn the ringer off Press Power button > Silent.Turn the ringer on Press Power button > Normal.Keypad text inputOn and OffHome screen and ring tonesTo... Follow these instructions...Change the ring sound Start > Settings > Sounds > Ring tone for line 1.Change to vibration alert Start > Settings > Sounds > Ring tone for line 1 > Vibrate.Choose/edit an alert profile Start > Settings > Profiles.Set the time and date Start > Settings > More > Date and Time.Set the alarm clock Start > Settings > More > Date and Time > Alarm > Alarm Time.Change the Home screenStart > Settings > Home Screen.Change backlight time outStart > Settings > More > Power Management > Backlight battery time out.To... Follow these instructions...Add a new appointment Start > Calendar > Menu > New > Enter times and reminders > Done.Change an appointment including remindersStart > Calendar > Select appointment > Press joystick > Edit > Change fields as required > Done.Display week view Start > Calendar > Menu > Week View.Calendar
Voq User Guide134 2130324To... Follow these instructions...Display month view Start > Calendar > Menu > Month View.To... Follow these instructions...Make a call •Dial number > Press .•Open thumbpad or press > Start typing name > Select contact > Press .•Contacts > Select contact > Press .Redial Press twice.Receive a call Press or Accept.End a call Press .Call voice mail Press and hold the 1 key.Call speed dial number Press and hold the speed dial key for the contact.Add a speed dial number(Add person to Contacts list first.)Contacts > Select contact > Press joystick > Menu > Add Speed Dial > Keypad assignment.Add a contact •Open thumbpad or press > Type contact details > Cont l [Save As...].•Contacts > New. Find a contact Open thumbpad or press > Type contact name/info > Select contact > Press joystick to display info.Voice CallsTo... Follow these instructions...Change default number for a contactContacts > Select contact >Move joystick left or right.Assign special ring to a contactContacts > Select contact> Press joystick > Edit > Scroll down to Custom Ring Tone > Done.Put a caller on Hold Menu > Hold.Activate call on Hold Menu > Unhold.View previous calls Start > Call History.Make a conference call 1Call the first person. Press Hold.2Call the second person while first is on hold. 3When the second person answers, the screen displays Conference. Press the joystick.4Repeat steps to add more people.Forward calls Start > Settings > Phone > Call Forwarding > Choose when to forward calls > Check “Enable call forwarding when...” > Enter number > Done.Turn On speakerphone Press and hold for two seconds.Turn Off speakerphone Press and hold for two seconds.To... Follow these instructions...Go to a favorite using myVoq Open the thumbpad or press > Begin typing name > Select favorite > Go.Go to a web page Start > Internet Explorer > Menu > Address Bar > Type URL > Go.Internet browsing
Quick ReferenceDraft D (Jan. 20, 2004) 135The instructions below assume that the myVoq screen is displayed. To display the myVoq screen, flip open the thumbpad when you are in the Home screen or press .To... Follow these instructions...Configure your e-mail (VoqMail Personal and Pro)Start > More > VoqMail Settings > Setup Wizard > Follow wizard instructions > Press Next or Previous to move from screen to screen > Finish.Read your messages Start > Inbox > Move joystick to select inbox.Configure how often Voq checks server for e-mailStart > More > VoqMail > Schedule Settings > Basic.Manually check for messagesStart > Inbox > Menu > Send/Receive.To... Follow these instructions...Make a call Type phone number > Send.Type Contact recipient’s name > Send.Type GAL recipient’s name > Send.Send an e-mail Type message > Menu > Send E-mail > select Contact > Send.Type Contact recipient’s name > Send E-mail.Type GAL recipient’s name > Send E-mail.E-mailmyVoq (including sending e-mail and SMS)To... Follow these instructions...Send an SMS message Type phone number > Send SMS.Type Contact name > Send SMS.Type GAL recipient’s name > Send SMS.Type message > Send SMS > select Contact > Send.Write a note Type note > Note l [Save As...] > Save.Add text to a note Type text > Highlight Notes > Menu > Append Note.Edit a note Type name of note > Highlight note > Edit.Send a note Type name of note > Highlight note > Menu > Send Email or Send SMS > Enter address/number > Send.Edit Contact notes Type contact name > Menu > Notes.View a file or hear a sound Type file name > Highlight file > Press joystick.Repeat the last action Press the joystick to open History. Press the joystick again to repeat the last action in History.Launch an URL Type URL > Go.Launch a favorite Type favorite name > Favo l [Go...]. Perform a calculation Type number > Type operation (e.g. +) > Type number.
Voq User Guide136 2130324VoqMail Pro is an optional upgrade to the VoqMail Personal e-mail application that lets you seamlessly connect to your work e-mail via a secure VPN, and includes other advanced features.To... Follow these instructions...Change custom alert settingsStart > More > VoqMail Settings > Alert Settings > Select alert level to change > Edit.Add a custom alert to a contact(Person must be in Contacts list with e-mail address.)Start > More > VoqMail Settings > Contact Alerts > Add > Select a contact > Add. Add a custom alert to a keyword in message titleStart > More > VoqMail Settings > Keyword Alerts > New > Enter keyword and priority > Done.VoqMail ProfessionalTo... Follow these instructions...Play a song from the playlistStart > More > Windows Media > Scroll to the file to play > Play.Skip to:Beginning of current fileBeginning of previous fileNext file on playlistMove joystick to the leftMove joystick to the left twiceMove joystick to the rightChange playback settings Start > More > Windows Media > Menu > Settings > Set volume or other settings > Done.Play a streaming media file Open the thumbpad or press > Begin typing URL > Select URL > Go.Play a game Start > More > Games > Select game.Music and Games
IndexDraft D (Jan. 20, 2004) 137AA10 model number 131A11 model number 131AC adapter 118accepting meeting requests 66accessories 116ActiveSyncadding/removing programs 112e-mail account 79partnerships 75synchronizing 74adapter, AC 118addingcontacts 40contacts from a PC 42contacts on SIM 42programs 112agenda viewcalendar 44alertschanging for calls 84changing for e-mail 57AM, changing time 22answering calls 35Any key answer 82applicationslist of 19removing 112appointmentsadding 44area code 83attachments 66audio files 104Bbackgroundschanging 86backlighting timersee power management 92batteriescharging 9initial charging 9installing 9prolonging life 122saving power 92battery charger 118beaming infrared 87blocking calls 83browsing the Internet 100buttons 17Ccable 117calculator 109calendars 44agenda view 44month view 45week view 45Call Barring 82PIN2 96Call Forwarding 82Call History 31, 36Call Optionschanging voicemail 82SIM contact numbers 82call timers 38call waiting 83caller ID 83callingcontacts 30redialing 31callsanswering 35blocking 83calling 30conference 31forwarding 82limiting numbers 83putting on hold 36reviewing 36certificates 87changing voicemail numbers 82channels 83
Voq User Guide138 2130324characterstyping 124charger 118, 119chargingwith cigarette lighter 119with cradle 121with sync cable 9charging batteries 9checking e-mail 55cigarette lighter adapter 119clockssetting dates and times 22conference calls 31connectionsdata 88GPRS 90proxy 90VPNs 89contactsadding 40default numbers 31, 40downloading from a PC 42finding 30making a call 30on SIM cards 42Contacts list 40cookies 102copy and paste 126country codes 83cradles 119using 121currency formats 23cut and paste 126Ddata connectionssetting up 88date format 23dates and times 22, 92default numberschanging 31, 40deleting programs 112desktop cradles 119dialingvoice 32dialpad, see keypad 16dial-up connections 89displayfont size 87downloadingattachments 66contacts 42Eearphones 117editing a note 46e-mail 53ActiveSync account 79attachments 66changing ring tones 57checking manually 55, 56custom alerts 56folders 63POP3 account 55saving a draft 62signatures 62statistics 58exception, URL 91eZi 24Ffavoritesviewing 100file formatsMedia player 104finding contacts 30Flight mode 23folders 63font sizeHome screen 87forwardinge-mail or SMS messages 65voice calls 82GgamesMount Voq 108Solitaire 108getting started 8GPRS connections 90
IndexDraft D (Jan. 20, 2004)) 139Hheadsets 117history of calls 31hold 36Home screen 16changing backgrounds 86font size 87Iiconsinput text 24list of 20idle timespecifying Home screen 86infrared 87input modes 18, 24inserting voice into e-mail 61instant messaging 68international calling 35Internetbrowsing 100searching 100setting up 100JJava applications 106joystick 17navigating 25Kkeyboard, see thumb pad 15keypad 15, 17changing tones 84input modes 24locking 23, 96keyslocking keypad 96keystrokesthumbpad 124Llanguage settings 93large attachments 66list of contacts 40lock the keypad 23locking keys 96locking the phone 22, 96with Quick List 97Mmailchecking manually 56POP3 55see e-mail 53makingappointments 44calls 30manually checking e-mail 56Media Playerfile formats 104meeting requests 66meetings 44memosrecording voice notes 110taking notes 36menusnavigating 24messagesfolders 63forwarding 65replying 65SMS 59voice mail 38missed calls 31MMS 68model number 131modemusing Voq as a 111month view 45Mount Voq 108MP3 files 104MSN Messenger 68multipress mode 87music files 104myVoqabout 25button 17clearing text 27entering contacts 41
Voq User Guide140 2130324screen 16taking notes 36Nnavigatingusing numbers 24notesediting 46taking notes 36writing 46number formats 23numbers for navigating 24OOff 23turning phone off 22Onturning phone on 22on hold 36owner information 92PpartnershipsActiveSync 75passwordsdevice lock 23paste text 126pausesin dialing 35phone keys 17Phone Lock 96phoning 30PIN2 96changing 97playingMount Voq 108music 104Solitaire 108PM, changing time 22POP3 e-mail 55Power button 18power management 92power off 23predefined text 61predictive text 24profiles 23, 85programsadding 112list of 19removing 112proxy connections 90public key certificates 87QQuick List 23QWERTYkeystrokes 124thumbpad 15Rrecently dialed numbers 31Record button 18recordingvoice notes 110redialing 31regional settings 93remote synchronizations 77removing programs 112softwareremoving 112replying to messages 65resetting call timers 38ring toneschanging for calls 84changing for e-mail 57Ssavingbattery life 92draft messages 62schedulinge-mail polling 55meetings 44SD cards 28searching 25automatic 30the Internet 100secure digital cards 28security
IndexDraft D (Jan. 20, 2004)) 141locking/unlocking keypad 22Phone Lock 96SIM Lock 97sendingSMS messages 10setting alarms 92settingsdata connections 88date format 23dial-up connections 88GPRS connections 90language display 93power management 92proxy connections 90regional 93ring profiles 85sounds 84times and dates 22VPN connections 89Settings menu 82shortcuts 23Speed Dial 32signatures 62SIMcontact numbers 82contacts 82SIM Lock 97SIM cardsadding contacts 42inserting 8SMSmessages 59sending messages 10service center 83softwareadding 112updates 93Solitaire 108sound levels 18sounds 84adding your own 84changing for e-mail 57changing keypad tones 84speakerphone 35speed dialing 32voice tags 34statisticse-mail 58status icons 20stereo headsets 117sync cable 117synchronizingwirelessly 77with ActiveSync 74Ttagfiles 104, 107tagsvoice dialing 32voice tags 32VoqTags 107tasks 45creating 46textadding predefined 61input modes 18, 24thumbpad 15keystrokes 124time management 44timers 38times and dates 22, 92traffic statistics 58TTD devices 120TTY devices 120turning phone On and Off 22typing modes 18, 24Uunlocking the phone 22updates 93upgrades 93URL exception 91Vvideo files 104viewing attachments 66voice dialing 32voice mailchanging 82retrieving 38
Voq User Guide142 2130324voice recordingsinserting into messages 61voice tags 32volume 18Voqaccessories 116introduction 14VoqMaile-mail polling 55Personal version 53Professional version 53VoqTags 104, 107VPNs 89WWAPdial-up connections 88web pages 100week view 45writing notes 46

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