Silex Technology 2933-UW PocketPro USB Wireless User Manual
Silex Technology, Inc. PocketPro USB Wireless Users Manual
Users Manual
PocketPro USB
Ethernet and Wireless Print Servers
Installation and User’s Guide
Part Number 40171-120
Revision AX1
Notice
TROY GROUP, INC. SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS OF THIS PRODUCT FOR A
PARTICULAR PURPOSE. TROY shall not be liable for any errors contained in this
manual or for any damages resulting from loss of use, data, profits, or any incidental or
consequential damages arising from the use of TROY products or services. The
information contained in this documentation is subject to change without notice.
Trademarks
HP, HP/UX, LaserJet, DesignJet, DeskJet, PaintJet, JetDirect, and JetAdmin are
trademarks of Hewlett-Packard Company. DEC, DECserver, VMS, LAT, and ULTRIX
are trademarks of Digital Equipment Corporation. UNIX is a trademark of UNIX
Systems Laboratories. Ethernet is a trademark of Xerox Corporation. PostScript is a
trademark of Adobe Systems Incorporated. NetWare is a trademark of Novell, Inc.
Apple, Macintosh, LaserWriter, and AppleTalk are trademarks of Apple Computer, Inc.
IBM, LAN Server, and AIX are trademarks of International Business Machines
Corporation. LAN Manager, Windows, and MS-DOS are trademarks of Microsoft
Corporation. VINES is a trademark of Banyan Systems Inc. PrintKit is a trademark of
Northlake Software. QADD is a trademark of Network Compatibility Group. LAN
Attached and UNIX Printing for VINES is a trademark of Incognito Software Inc.
ExtendView, Xadmin 32, and WebXAdmin are trademarks of TROY Group, Inc. TROY
is a registered trademark of TROY Group, Inc.
Information and descriptions contained herein are the property of TROY Group, Inc.
Such information and descriptions may not be copied, disseminated, or distributed
without the express written consent of TROY Group, Inc. This publication is subject to
change without notice.
TROY Group, Inc.
2331 S. Pullman Street
Santa Ana, CA 92705
TEL: (949) 250-3280
FAX: (949) 250-8972
http://www.troygroup.com
sales@troygroup.com
© Copyright 2003 TROY Group, Inc.
Printed in the United States of America
October 1, 2003
0560
User’s Guide
Document #40171-120 Rev. AX1
TABLE OF CONTENTS
Introduction............................................................................................. 1
Package Contents.................................................................................... 1
About this User’s Guide.......................................................................... 2
Print Server Components ........................................................................ 3
LED Indicators................................................................................. 4
Windows System Requirements ............................................................. 5
Macintosh System Requirements............................................................ 5
Network Protocols Supported................................................................. 5
Wireless Print Server Requirements ....................................................... 6
Hardware Setup (wired and wireless versions).................................................... 7
Verifying the Connection to the Printer.................................................. 9
Configuring the PocketPro USB........................................................... 10
Configuring the Print Server Using an Ethernet Connection......... 10
First-Time Configuration of the Wireless Print Server.................. 13
Windows Print Queue Configuration.................................................... 14
Macintosh Print Queue Configuration.................................................. 15
Management Methods........................................................................... 17
ExtendView Utility ........................................................................ 17
ExtendView Web Utility................................................................ 17
XAdmin32 Utility.......................................................................... 17
WebXAdmin Utility....................................................................... 18
HP JetAdmin Utility....................................................................... 18
HP Web JetAdmin Utility.............................................................. 18
Command Console......................................................................... 18
Troubleshooting.................................................................................... 19
Printing Problems........................................................................... 19
Troubleshooting Network Configuration Problems....................... 21
Troubleshooting Windows Problems............................................. 22
Troubleshooting Wireless Configuration Problems.............................. 22
Loading New Firmware (Using the TCP/IP Update Utility) ............................... 24
Loading New Firmware (Macintosh OS-X).................................................. 28
Obtaining Technical Assistance............................................................ 29
Returning Products................................................................................ 30
Contacts................................................................................................. 31
Technical Support .......................................................................... 31
Safety and Regulatory Notices.............................................................. 32
User’s Guide
Document #40171-120 Rev. AX1 1
TROY Installation Instructions
(FOR USE WITH TROY POCKETPRO USB PRINT SERVERS)
NOTE: This User’s Guide is available in other languages that can be
printed from the TROY PocketPro USB Installation CD.
Introduction
The TROY PocketPro USB is a high-performance compact print server
that connects to the USB port of your printer. This print server supports
and automatically senses both 100baseTX Fast Ethernet and 10baseT
Ethernet network connections, and the wireless version allows
connections to 802.11b wireless networks as well. The installation can be
performed by the least-experienced users, while providing networking
professionals with advanced features for configuration. Refer to the
TROY PocketPro USB Administrator’s Guide (provided in PDF format
on the TROY PocketPro USB Installation CD) for information on the
advanced features and configuration options available for this product.
TROY is confident that you will enjoy the many features of the
PocketPro USB print server. For more information on this product or for
downloading firmware upgrades, visit the TROY web site at
http://www.troygroup.com/wireless.
Package Contents
TROY PocketPro USB print server
Power supply adapter
USB A-B cable
User’s Guide (this document)
TROY PocketPro Installation CD (includes an electronic copy of
the TROY PocketPro USB Administrator’s Guide)
TROY warranty card
Desktop mounting kit
Printer mounting kit
READ ME FIRST
TROY Group, Inc.
2
About This User’s Guide
This User’s Guide contains information on system requirements, basic
troubleshooting, and instructions on the following:
Installing the print server hardware
Configuring the PocketPro USB print server for use on your
network
Windows print queue configuration
Macintosh print queue configuration
NOTE: The PocketPro USB print server can be used with other
operatin
g
s
y
stems. Refer to the PocketPro USB Administrator’s
Guide (provided in PDF format on the TROY PocketPro USB
Installation CD) for detailed information.
IMPORTANT
"For advanced software configuration for your computer and
PocketPro USB print server, please refer to the TROY PocketPro
USB Administrator’s Guide (provided electronically in PDF
format on the TROY PocketPro USB Installation CD).
"You must use Adobe Acrobat Reader 5.0 or higher to view or
print the PDF files contained on the CD.
"Be sure to fill out and mail back the electronic warranty card
provided on the TROY PocketPro USB Installation CD.
User’s Guide
Document #40171-120 Rev. AX1 3
Print Server Components
The PocketPro USB print server includes the following components.
Detailed descriptions of these components are provided below:
Power connector – The power supply cable plugs into this
connector.
Test button – Pressing this button for less than three seconds will
print a test page on the printer. Pressing and holding this button
for more than five seconds will reset the print server to factory
default settings.
LED status indicators – used to indicate the operational states of
the print server. Refer to page 8 in this user’s guide for detailed
LED status light descriptions.
Ethernet Port – This port is used for connecting the PocketPro
USB to an Ethernet card, hub, router, or other wired access point
for network access.
USB port – This port is used for connecting the PocketPro USB
port to a USB printer. You must use a standard USB A (print
server side) to B (printer side) cable.
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LED Indicators
The back edge of the PocketPro USB print server provides three LED
(Light Emitting Diode) indicators for easy monitoring. The following
table defines the function of each LED.
Label Color State Status
ON The device is receiving
power.
POWER
ORANGE
OFF The device is not
receiving power.
ON The unit is transmitting
at 100 megabits per
second.
100BASETX
GREEN
OFF
The unit is transmitting
at 10 megabits per
second (or transmitting
wirelessly if there is no
Ethernet plugged into the
wireless version).
ON
There is an Ethernet link
(or wireless link if there
is no Ethernet plugged
into the wireless
version).
OFF There is no Ethernet link.
LINK/ACTIVITY
YELLOW
Blinking There is network activity.
100BASETX+LINK/
ACTIVITY YELLOW
GREEN Blinking
Alternately
A fatal error or exception
has occurred.
100BASETX+LINK/
ACTIVITY YELLOW
GREEN Blinking
Simultaneously
The firmware is being
updated.
User’s Guide
Document #40171-120 Rev. AX1 5
Windows™ System Requirements
To configure the settings of the PocketPro USB print server (wired and
wireless versions) using the provided ExtendView Utility in Windows,
your Windows-based system should include the following components:
A PC with a 133 MHz or higher processor
Microsoft Windows 98SE, ME, 2000, or XP operating system
At least 64 MB of RAM (memory)
At least 3 MB of free hard disk space to install the software
A CD-ROM drive (to load the software)
A PC equipped with a USB version 1.1 or 2.0 port connector
An Internet connection through a cable or DSL modem, or an
external dial-up or ISDN modem (for online product registration)
Macintosh System Requirements
Macintosh users can access the configuration settings for the PocketPro
USB print server through a standard web browser using the DHCP
dynamic IP address or the default static IP address of the print server
(192.0.0.192).
Network Protocols Supported
TCP/IP
TELNET
WINS
DHCP
AppleTalk
IPX/SPX
Net Beui
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Wireless Print Server Requirements
To print to the PocketPro USB Wireless version, you need an 802.11b
wireless network consisting of either of the following:
An 802.11b wireless-enabled PC or Macintosh printing straight to
the printer (Ad-Hoc or Peer-to-Peer Mode).
An 802.11b wireless access point that allows wireless and wired
Ethernet-enabled computers to print to the wireless print server.
To configure and print to the PocketPro USB Wireless print server, you
will need the following information from your wireless network
administrator:
Wireless Mode used (Infrastructure or Ad-Hoc)
The SSID (service set identifier) for your wireless network.
The Radio Frequency Channel of the wireless network.
If you are using TCP/IP (recommended for Windows Networks)
and are not connected to a DHCP server (for obtaining an IP
Address automatically), you will need a unique IP Address for the
PocketPro USB Wireless print server (for example: 192.168.1.14).
If the PocketPro USB Wireless print server is not on the same IP
subnet as the computers you are printing from, you will also need a
subnet mask and a router (default gateway) address.
WEP (Wired Equivalent Privacy) settings
NOTE: If you require assistance for installin
g
or confi
g
urin
g
y
our
PocketPro USB print server, ask
y
our s
y
stem administrator for
assistance, or call TROY Technical Support at (800) 332-6427,
between 8 AM to 8 PM, Monda
y
throu
g
h Frida
y
, Eastern Standard
Time. Customers located outside the United States, please call (304)
232-0899. European customers, please call +49 (0) 7032-9454-21.
User’s Guide
Document #40171-120 Rev. AX1 7
Hardware Setup (wired and wireless versions)
1. Before attempting to install the TROY PocketPro USB print server,
make sure you have installed and set up your printer as described in
the documentation that came with the printer.
2. Write down the 12-digit MAC address printed on the label located on
the bottom of the print server (for example: 004017023F96). You
may need this number in order to configure the print server.
3. Mount the print server on either the printer or the desktop:
Printer mount – attach the print server to a suitable location on
the side or rear of your printer by applying an adhesive Velcro
strip (provided in the printer mounting kit) to your printer and at
the top of the print server as it is to be attached to your printer.
NOTE: Be sure to review the hardware requirements in the previous
section to ensure you have the necessar
y
information before installin
g
the print server.
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Desktop mount – attach the adhesive rubber feet (provided in the
desktop mounting kit) to the bottom of the PocketPro USB print
server as shown below.
4. Connect the PocketPro USB print server to your printer using a
standard USB A (print server side) to B (printer side) cable.
5. Plug the PocketPro USB print server power supply adapter into a
suitable AC receptacle, and then plug the power supply cable into the
PocketPro USB print server. The print server will run through a
sequence of power-up diagnostics for a few seconds.
If the print server is operating properly, the green LED will blink
momentarily and then go out, the yellow LED will be
illuminated (the wireless default mode of ad-hoc), and the orange
LED will be lit, indicating the device is receiving power (refer to
page 8 for detailed LED status descriptions).
If the green LED blinks continuously in a regular pattern, there is
a problem. If this is the case, try powering the unit OFF and then
ON again.
If the problem persists, refer to the Troubleshooting section in
this User’s Guide. When the green LED goes out, the other
LEDs on the print server will blink in a random pattern.
User’s Guide
Document #40171-120 Rev. AX1 9
Verifying the Connection to the Printer
1. Verify that both the print server and the printer are powered on and
ready, and that a USB cable is properly connected between the print
server and printer.
2. Print a test page by pressing the Test button once. If the connection
is good, a test page will print on the printer. If nothing prints out,
make sure that the USB cable is properly connected, your printer is
on line, and that no error conditions exist with the printer (off line,
paper jam, out of toner, etc.).
If none of the above suggestions work, refer to the troubleshooting tips in
this User’s Guide. For additional troubleshooting tips, refer to the
troubleshooting section in the PocketPro USB Administrator’s Guide
(provided in PDF format on the TROY PocketPro USB Installation
CD), or contact TROY Technical Support at (800) 332-6427, or visit the
TROY web site at http://www.troygroup.com, or send an e-mail to
technicalsupport@troygroup.com for assistance. Customers outside the
United States, call (304) 232-0899. European customers, call +49 (0)
7032-9454-21, or send an e-mail to support@troygroup.de for assistance.
NOTE: Before attempting to print, it is very important to verify the
connection between the print server and printer. If this connection is
not working, you will not be able to print!
NOTE: The test pa
g
e will onl
y
work with printers that can directl
y
print PCL, PostScript, or text. It will not work with some "Windows"
printers like the HP DeskJet 820 (which performs the ima
g
e
rasterization in the PC), nor will it work with HP-GL/2 or RTL
plotters (unless the PostScript option is installed). For such devices,
you must print a
j
ob from an appropriate application pro
g
ram in
order to test the print server-to-printer connection.
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10
Configuring the PocketPro USB
After the hardware setup has been successfully completed, the PocketPro
USB print server can be configured via the Ethernet connection. If you
are using a wireless print server, you can still configure it via the
Ethernet connection, or optionally configure the print server via a
wireless connection as described on Page 13.
Configuring the Print Server Using an Ethernet Connection
For Microsoft Window’s operating systems, the recommended method of
configuring one or more print servers on your network is to use the
ExtendView Utility (provided on the TROY PocketPro USB Installation
CD). For non-Windows operating systems (i.e., Macintosh or Unix
systems, etc.), a standard web browser (e.g., Microsoft Internet Explorer
or Netscape Navigator) can be used to access the configuration settings
of the print server. No additional software is required.
INSTALLING THE EXTENDVIEW UTILITY (WINDOWS OPERATING SYSTEMS):
1. Ensure your PC is connected and has access to your network.
2. Connect an available Ethernet cable from your network hub to the
PocketPro USB print server. Ensure the print server is powered on.
3. Insert the CD supplied with your print server into the CD-ROM drive
of your computer. The CD should automatically start and display a
menu screen. Click on Install Software.
4. Select TCP/IP Management Utilities, and then click on Next.
5. Select ExtendView, and then click on Install.
6. Start the ExtendView utility by clicking on Start, Programs, TROY
GROUP Printing, and then ExtendView.
7. When the Welcome screen appears, click on Next, choose any name
for your View Name, select Automatically create a view with default
settings, and then click on Finish.
NOTE: No configuration is necessary for Macintosh users unless
y
ou
have the wireless version, in which case
y
ou will need to confi
g
ure the
wireless settings of the print server.
User’s Guide
Document #40171-120 Rev. AX1 11
8. Double-click on the print server that you want to print to in the list.
The default print server name is TWC_xxxxxx (where xxxxxx is the
last six digits of the MAC address from the label located on the back
of the print server).
9. If you are using TCP/IP (recommended for Windows printing) and
you do not have a DHCP server (see note below), you will need to
manually assign a valid IP Address (if you are not sure what IP
address is valid, ask your network administrator), and click on OK.
10. Configure the 802.11b wireless settings (only for the PocketPro USB
Wireless version). To operate on an 802.11b network, you must set
the wireless mode (ad-hoc or infrastructure), SSID channel, data rate,
and WEP encryption of the PocketPro USB Wireless print server to
the same configuration as the wireless network you want the print
server to communicate on. All nodes of a wireless network need to
have the same settings in order to communicate with each other.
NOTE: If
y
ou are usin
g
DHCP on
y
our network, the print server ma
y
have acquired valid IP settin
g
s at this point and no further
configuration is necessar
y
. This mi
g
ht work well if
y
our DHCP
server allows the print server to keep this address permanentl
y
, but in
most cases,
y
ou will want to use a static address outside the ran
g
e
reserved for DHCP (see
y
our DHCP server documentation for
details). When you confi
g
ure
y
our printer port, the print server will
go to a static IP address. To assign a static IP address, right-click on
the print server in the menu, and then select Confi
g
uration. On the
TCP/IP tab, under IP Address Resolution, select Set Permanent, and
assign a valid static IP address for your network. Click on OK to save
the new settings.
NOTE: Refer to the wireless securit
y
addendum (provided in print
with the PocketPro USB wireless print server and is also available
from the TROY web site at http://www.troygroup.com) for extra
wireless security configuration instructions.
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12
USING THE WEBXADMIN UTILITY (NON-WINDOWS OPERATING SYSTEMS):
1. Ensure your PC is connected and has access to your network.
2. Connect an available Ethernet cable from your network hub to the
PocketPro USB print server. Ensure the print server is powered on.
3. With your printer and print server switched on and ready, press the
test button on the print server to print a test page. The test page will
display the current IP address assigned to the print server by your
network DHCP service. If your network does not use DHCP, then
the print server will have the default IP address of 192.0.0.192. In
any case, your computer must use an IP address other than the one
used by the print server in order to establish a connection between
the two devices.
4. Configure the 802.11b wireless settings (only for the PocketPro USB
Wireless version). To operate on an 802.11b network, you must set
the wireless mode (ad-hoc or infrastructure), SSID channel, data rate,
and WEP encryption of the PocketPro USB Wireless print server to
the same configuration as the wireless network you want the print
server to communicate on. All nodes of a wireless network need to
have the same settings in order to communicate with each other.
5. From the host computer, open a standard web browser (e.g.,
Microsoft Internet Explorer or Netscape Navigator), enter the IP
address of the print server into the address bar of the web browser,
and then press Enter. The WebXAdmin Utility will be displayed,
allowing you to configure the settings of the print server. Refer to
the PocketPro USB Administrator’s Guide (provided in PDF format
on the TROY PocketPro USB Installation CD) for detailed
information on using the WebXAdmin Utility.
NOTE: Refer to the wireless securit
y
addendum (provided in print
with the PocketPro USB wireless print server and is also available
from the TROY web site at http://www.troygroup.com) for wireless
security configuration instructions.
User’s Guide
Document #40171-120 Rev. AX1 13
First-Time Configuration of the Wireless Print Server
To configure the PocketPro USB Wireless print server for the first time
from a computer via an 802.11b wireless connection, you will need to
temporarily change the settings on your computer to match the default
settings of the print server as follows:
Wireless Mode: Ad-Hoc (sometimes referred to as Peer-to-Peer)
Channel: 11
SSID (or wireless network name): printer
You should now be able to configure your print server using either the
ExtendView Utility or the Web Browser Configuration as described in
the previous sections.
NOTE: Be sure to set
y
our PC back to its ori
g
inal wireless settin
g
s
after
y
ou finish confi
g
urin
g
the PocketPro USB Wireless
p
rint server.
NOTE: For detailed information on usin
g
the WebXAdmin Utilit
y
,
refer to the TROY PocketPro USB Administrator’s Guide (provided in
PDF format on the TROY PocketPro USB Installation CD).
NOTE: It is not necessar
y
to chan
g
e
y
our computer’s settin
g
s if
y
ou
are configuring the print server’s settings via an Ethernet connection.
NOTE: Refer to the wireless securit
y
addendum (provided in print
with the PocketPro USB wireless print server and is also available
from the TROY web site at http://www.troygroup.com) for wireless
security configuration instructions.
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14
Windows Print Queue Configuration
TROY recommends using the ExtendNet Connect for TCP/IP software
for Windows printer port configuration (provided on the TROY
PocketPro USB Installation CD). TROY print servers are also
compatible with Windows standard TCP/IP port and LPR ports. If you
are using the standard TCP/IP port, the default port number is 9100.
Perform the following steps to install and use ExtendNet Connect for
TCP/IP:
1. Install the ExtendConnect IP Port Monitor by inserting the CD
supplied with your print server and clicking on Install Software.
2. Select ExtendNet Connect Windows Printing, click on Next, click
on ExtendNet Connect for TCP/IP, and then click on Install.
Follow the on-screen instructions to complete this installation.
3. Install the printer driver software according to the documentation for
the printer.
4. Click the Windows Start button, select Settings, and then Printers
(Start, then Printers and Faxes if you are using Windows XP).
5. Right-click on the printer you wish to associate with the network
port, and then select Properties.
6. If you are using Windows NT/2000/XP, go to the Ports tab. If you
are using Windows 95/98/ME, go to the Details tab, and then click
on Add Port.
7. If you are using Windows NT/2000/XP, highlight TROY Wireless
ExtendNet Connect IP Monitor, and then click on New Port.
8. If you are running Windows 95/98/ME, select Other, highlight
TROY Wireless ExtendNet Connect IP Monitor, and then click on
OK. The search will begin for available print servers.
9. Highlight the print server you would like to create the port for, and
then click on ADD.
10. Make sure the port you created is chosen, and then click on Apply.
You are now ready to print.
User’s Guide
Document #40171-120 Rev. AX1 15
Macintosh Print Queue Configuration
The TROY print server supports the AppleTalk protocol running over
Ethernet (also known as EtherTalk). This capability allows Macintosh
computers to print jobs to a printer simultaneously with jobs from
Windows, UNIX, NetWare, and other computers.
TROY print server AppleTalk capabilities allow a printer to appear as a
shareable printer node on an AppleTalk Phase 2 network. The TROY
print server broadcasts information to Macintoshes on the network, and
automatically appears in the Print Center or Chooser of each Macintosh.
Application programs (such as Microsoft Word, Excel, PageMaker, etc.)
can print without modification or special software on the Macintosh.
MACINTOSH CONFIGURATION (OS 8.X AND 9.X):
Identify the printer to which the print server is connected, and install the
printer driver.
1. Verify that Ethernet is enabled from the Network Control Panel or
AppleTalk Control Panel.
2. At a Macintosh workstation, from the Apple menu, open the
Chooser.
3. If the Chooser window displays an AppleTalk zone list, select the
necessary zone. Click on the icon for the printer driver you are
going to use. If you have a Postscript printer, you can use the
LaserWriter driver.
4. Select the print server name (the default is TWC_xxxxxx_P1_AT,
where "xxxxxx" are the last six digits of the Ethernet address.).
5. Close the Chooser. You can now print to the printer using any
standard Macintosh application program.
NOTE: TROY print servers are also compatible with the Macintosh
TCP/IP Printer option in the Print Center as long as you have a valid
IP Address confi
g
ured (refer to the section “Confi
g
urin
g
y
our
PocketPro USB”). Enter the IP Address of the print server for the
“Printer’s Address”, and make sure the “Use default queue on
server” option is checked, and select your correct “Printer Model”.
TROY Group, Inc.
16
MACINTOSH CONFIGURATION (OS 10.X)
1. If you have not done so already, set the name of your computer by
going to the Applications folder*, selecting System Preferences, and
then Sharing. Type in the computer name in the Network Identity
section (you can also set the IP address here if you want).
2. Turn on Ethernet and AppleTalk by clicking on the Applications
folder and clicking on Network. Next to Configure: select Built-in
Ethernet (you can leave the Location: setting as Automatic).
3. Click on the AppleTalk tab; ensure the box next to Make AppleTalk
Active is checked. If necessary, select the appropriate AppleTalk
Zone (you can leave the Configure: setting as Automatic).
4. Now go to the Applications folder, open the Utilities folder, and
select Print Center. The Printer List will appear (it will be empty if
you have no printers configured). Click on Add Printer..., and then
select AppleTalk instead of Directory Services.
5. All of the available AppleTalk printers on the network should
appear. Click on the one you wish to add, and then click Add. The
printer will now appear in the Printer List.
6. To print from an application program, go to File and then Print,
select the desired printer, and then click on Print.
*NOTE: The Applications folder can generally be reached by double-
clicking on the Macintosh HD icon on the desktop.
NOTE: TROY print servers are also compatible with the Macintosh
TCP/IP Printer option in the Print Center as lon
g
as
y
ou have a valid
IP Address confi
g
ured (refer to the section “Confi
g
urin
g
y
our
PocketPro USB”). Enter the IP Address of the print server for the
“Printer’s Address”, and make sure the “Use default queue on
server” option is checked, and select your correct “Printer Model”.
User’s Guide
Document #40171-120 Rev. AX1 17
Management Methods
TROY offers a variety of ways to configure and monitor the PocketPro
USB print server (wired and wireless versions) using one or more of the
following utilities that can be downloaded from the specified web site:
ExtendView Utility
used for advanced configuration of the print server, and allows you
to configure for Netware, TCP/IP, AppleTalk settings (and
wireless settings for the wireless print server).
uses a 32-bit graphical user interface.
works with Windows PCs running TCP/IP or IPX/SPX protocols.
included on the TROY print server installation CD.
can be downloaded from the TROY web sites:
USA: http://www.troygroup.com/wireless
Europe: http://www.troygroup.de
after installation, this utility can be run from the START menu.
ExtendView Web Utility
allows you to configure the print server with a standard web
browser like Netscape Navigator or Microsoft Internet Explorer.
requires a Java Virtual Machine in Netscape or Internet Explorer.
XAdmin32 Utility
used for advanced configuration of the print server, and allows you
to configure for NetWare, TCP/IP, AppleTalk settings.
uses a 32-bit graphical user interface.
works with Windows PCs running TCP/IP or IPX/SPX protocols.
included on the TROY print server installation CD.
can be downloaded from the TROY web sites:
USA: http://www.troygroup.com/wireless
Europe: http://www.troygroup.de
after installation, this utility can be run from the START menu.
the default password is ACCESS.
used for reloading of firmware.
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WebXAdmin Utility
allows you to configure the print server with a standard web
browser like Netscape Navigator or Microsoft Internet Explorer.
no additional software is needed on the system.
can be used on any system that supports web browser capabilities.
type the IP address into your web browser address bar to connect.
the default password is ACCESS.
HP JetAdmin Utility
an HP Windows-based utility (TROY print server works
transparently with JetAdmin).
HP Web JetAdmin Utility
a web browser-based HP utility (works with web browsers like
Netscape Navigator or Microsoft Internet Explorer).
can be downloaded from the HP web site http://www.hp.com.
Command Console
a command-line-oriented console.
contains features not available through ExtendView, XAdmin32,
or WebXAdmin.
the default password is ACCESS.
can be accessed via TELNET, TROY XConfig NetWare Utility, or
WebXAdmin.
type HELP for a list of console commands (refer to the PocketPro
USB Administrator’s Guide for a complete list of commands, or
visit the TROY web site at http://www.troygroup.com).
NOTE: When connected, press ENTER to
g
et the “#” prompt, enter
the password ACCESS, and press ENTER to
g
et a “Local>” prompt
(no response required for the “Enter Username>” prompt). When the
“Local>” prompt appears, the console is ready to accept commands.
NOTE: The HP JetAdmin Utilit
y
is no lon
g
er available for download
from the HP web site.
User’s Guide
Document #40171-120 Rev. AX1 19
Troubleshooting
This section describes procedures for troubleshooting problems you may
encounter with the TROY print server, and is divided into the following
sections:
Installation Problems
Intermittent Problems
Protocol-Specific Troubleshooting
If you have followed the steps in this section and you believe that you
have a defective print server, then please refer to the Customer Support
and Warranty chapter in the PocketPro USB Administrators Guide
(provided in PDF format on the TROY PocketPro USB Installation CD)
for information on returning defective products.
Printing Problems
If you cannot print to the TROY print server after you install it, check the
following:
Make sure that the printer is powered on and is on-line, and that all
cables are securely plugged in.
If the printer initializes successfully but you cannot print, the problem
could be one of the following:
There is a problem with the interface between the print server and
the printer.
There is a problem with the network connection or cabling.
There is a queue setup problem, a print server setup problem, or
other protocol-related problem.
CHECKING THE INTERFACE BETWEEN THE PRINT SERVER AND THE PRINTER:
1. Ensure that the print server is securely plugged into the printer.
2. After the printer is powered ON, wait until the printer initializes, and
then print a self-test page by pushing the Test button on the back of
the print server for approximately one second.
NOTE: Pushin
g
the Test button for more than five seconds will
restore the factory default configuration settings.
TROY Group, Inc.
20
If the self-test does not print, then there is possibly a hardware
problem. Double-check the connections. If you still cannot print,
then make sure that your printer is capable of printing text, PCL or
PostScript (the self-test will not work unless one of these is
supported). The only way to test such printers is to use an
application program with the correct printer drivers.
The following are some examples of printers that do not support
direct printing of text files:
Some Windows printers (usually low-end inkjet printers) perform
all the image rasterization in the printer driver, so the printer only
understands a raw image file.
Many plotters only support HP-GL/2, RTL, or proprietary
languages.
If you are getting distorted printouts, try printing using the
generic/text printer driver.
If the self-test page prints successfully but you cannot print a job or you
get distorted printouts, make sure that the printer is set for the correct
Page Description Language. Most new printers support AUTO mode,
which means that they will automatically switch between PCL and
PostScript. However, older printers like the LaserJet II, LaserJet III, and
LaserJet IIISi require that the printer be set to the desired language
through the printer control panel. Also, verify that you have set up the
drivers correctly on the workstation. Some printers, like the Epson
Stylus, require special drivers and will not print if standard PCL or
PostScript drivers are used.
CHECKING THE NETWORK CONNECTION AND CABLING:
If the self-test page prints but you cannot print documents, first check the
network connection and cabling.
If the appropriate LEDs are not on, there is probably a bad
10baseT or 100baseTX cable, or the hub port is bad. If possible,
try a different cable and hub port, or try connecting a different
device to the cable.
If you are using a hub, verify that the hub port is good by trying the
print server on a different port.
User’s Guide
Document #40171-120 Rev. AX1 21
If you have a bridge or router located between the TROY print
server and the host computer, make sure that the device is set up to
allow the print server to send and receive data from the host. For
example, a bridge can be set up to only allow certain types of
Ethernet addresses to pass through (a process known as filtering);
therefore, such a bridge must be configured to allow TROY print
server addresses. Likewise, a router can be set up to pass only
certain protocols, so be sure that the desired protocol can be passed
through to the TROY print server. In the case of routers, also
make sure that the protocol is routable (LAT, NetBEUI, and
DLC/LLC are not routable).
If the job exists in the queue but does not print, ensure that you are
not trying to print a text job to a PostScript printer. If you have a
printer that is capable of automatic language switching, ensure that
the printer is not forced into PostScript mode.
Make sure that you are not trying to perform an illegal operation,
such as attempting to print a legal-size form when the printer only
supports 8.5" x 11" paper.
Troubleshooting Network Configuration Problems
If you are using TCP/IP, make sure that your computer and the
print server are on the same IP segment or can reach each other
with a PING command from the host. The IP Address you assign
to the print server must be on the same logical network as your
host computers (e.g., if your computer has an IP address of
192.189.207.3, the PocketPro USB print server should have an IP
of 192.189.207.x, where x is an integer between 1 and 254), or you
must properly configure your router address to work with the print
server.
If your print server is set to Auto or DHCP for obtaining an IP
Address, it’s possible the print server’s IP Address can change.
Either configure your DHCP Server to give the print server a
permanent lease, or configure the print server to be on a STATIC
address outside the scope of DHCP addresses.
TROY Group, Inc.
22
The problem may be the result of mismatched or duplicate IP
addresses. Verify that the IP address is correctly loaded into the
TROY print server (via the self-test page or through the remote
console) and make sure that no other nodes on the network have
this address (duplicate addresses are the biggest cause of TCP/IP
printing problems). If the address is not correct, then check
whether the loading procedure was properly executed.
Also verify that the host computer and the print server are either on
the same subnet (for example, if the print server has a subnet mask
of 255.255.255.0, the host must have the same subnet mask) or that
the router is properly configured to pass data between the two
devices.
If the wrong IP address is loaded, check your network for file
servers that have DHCP, BOOTP, or rarp enabled, and make sure
that these file servers are not set up to load IP addresses into the
print server.
Troubleshooting Windows Problems
If you are having trouble printing with Windows, ensure you can ping
the TROY print server using the DOS command PING ipaddress,
where ipaddress is the IP address of the TROY print server. If you
cannot ping the print server, you will not be able to print.
Troubleshooting Wireless Configuration Problems
Make sure your computer’s wireless adapter and/or access point is
configured properly and note the settings, paying special attention
to the wireless mode, SSID or network name, WEP or security, and
IP Address settings so you can configure your print server to the
same wireless settings.
Make sure you have a good wireless signal from your PC and from
the print server, that the print server is within range (90 meters or
300 feet), and it is away from metal objects and other devices that
generate radio signals (like Bluetooth, Cordless Phones, and
Microwave ovens).
User’s Guide
Document #40171-120 Rev. AX1 23
Make sure your computer is set to infrastructure mode if you are
connecting through an access point, or ad-hoc (802.11) if you are
connecting to the print server without an access point. See the
documentation for your wireless adapter for details.
If you want to use WEP encryption or password protect your
wireless network, and your wireless adapter or access point
normally uses a password or passphrase instead of WEP, it should
allow you to enter 0x followed by a ten digit (for 40-bit or 64-bit
WEP) or twenty-six digit (for 128-bit WEP) key in hexadecimal
format (0-9 or A-F).
If you are experiencing slow performance or are having
intermittent problems connecting, try changing the RF channel of
your wireless network. The RF channel can be changed via the
ExtendView Utility or the Web Browser Configuration Utility for
the print server. See your wireless adapter and/or access point
documentation for more. You will want to change it to at least
three channels lower or higher than any other wireless networks
within range.
TROY Group, Inc.
24
Loading New Firmware (Using the TCP/IP Update Utility)
1. Run the TROY Wireless Update utility for TCP/IP. The About
Update for TCP/IP window will be displayed. Click on OK to
continue. The Select Update File window will be displayed.
2. Select UpdateFiles (*.bin) file type, locate the PocketPro USB bin
file, and then click on Open. A window will be displayed (see next
page) showing the file(s) you have selected including the revision
level and date code for each file.
NOTE: The print server firmware can also be up
g
raded usin
g
the
XAdmin32 Utilit
y
b
y
downloadin
g
the software and procedures from
the TROY web site at http://www.troygroup.com.
User’s Guide
Document #40171-120 Rev. AX1 25
3. Verify that the file(s) are correct, and then click on OK. The utility
will start searching for qualified print servers present on the network.
4. When the search process is complete, click on OK to continue. A list
of found devices will be displayed.
TROY Group, Inc.
26
5. Select the desired PocketPro USB to be upgraded, click on the green
icon, or click on UPDATE
START. The firmware update process
will begin automatically as soon as the PocketPro USB is ready.
User’s Guide
Document #40171-120 Rev. AX1 27
6. When the PocketPro USB is ready, the firmware upgrade will begin.
The IP address of the print server as well as the file you are loading
will be displayed.
7. The update log will be displayed when the update process is finished.
Click on Close to continue.
TROY Group, Inc.
28
Loading New Firmware (Macintosh OS-X)
1. If you are using the Macintosh OS-X operating system, download the
firmware file to your desktop.
2. Go to the terminal command prompt and type cd desktop.
3. Type tftp <enter the IP address of the print server>, and then press
Enter (e.g., tftp 192.168.0.4).
4. Type binary, and then press Enter.
5. At the tftp> prompt, type put <firmware file name> <password of the
print server> (example: put ppusb.bin access).
NOTE: To up
g
rade
y
our print server’s firmware from operatin
g
s
y
stems other than Windows or Macintosh, refer to the PocketPro
USB Administrator’s Guide (provided in PDF format on the
PocketPro USB Installation CD).
User’s Guide
Document #40171-120 Rev. AX1 29
Obtaining Technical Assistance
TROY technical support is available to assist you with any questions
concerning the setup, operation, or maintenance of your TROY
PocketPro USB print server.
Worldwide Web Support
Located at http://www.troygroup.com/wireless, the TROY web site
provides answers to many common technical questions and also includes
copies of product manuals and literature, as well as utilities and firmware
load images.
Technical Support
North and South America
If you need to talk to one of our Technical Support Specialists, our
support line is open Monday through Friday, 8 AM to 8 PM, Eastern
Standard Time.
U.S. 48 contiguous States: (800) 332-6427
Canada, Alaska, Hawaii, and South America: +1-304-232-0899
E-Mail: technicalsupport@troygroup.com
Europe
Technical support is available in either German or English from Monday
through Thursday, 9 AM to 12 PM and 1 PM to 5 PM, and on Friday
from 9 AM to 12 PM and 1 PM to 4 PM.
Phone: +49-7032-9454-21
E-Mail : support@troygroup.de
Web: http://www.troygroup.de
TROY Group, Inc.
30
Returning Products
If you need to return a TROY product for any reason (failures, incorrect
shipments, etc.), follow the steps below:
1. Contact the TROY Technical Support group at (304) 232-0899 to
request a Return Goods Authorization (RGA) number (for North and
South American customers), or call +49-7032-9454-21 (for
European customers) and request a Return Material Authorization
(RMA) number.
2. Be prepared with the serial number of the unit you are returning.
You will be asked for the serial number to verify warranty coverage.
Please record these serial numbers in the space provided below for future
reference.
Print Server Model #: ________________________________
Print Server S/N: ____________________________________
Make sure that you write the RMA or RGA number on the outside of the
shipping container you use to return the product. Please ship the
defective product(s) to the appropriate address below:
North and South America: Europe:
TROY Group, Inc. TROY GmbH
RGA# _________ RMA# _________
3 Bryan Drive Schwarzwaldstr. 99
Wheeling, WV 26003 D-71083 Herrenberg,
Germany
User’s Guide
Document #40171-120 Rev. AX1 31
Contacts
Corporate Headquarters
TROY Group, Inc.
2331 South Pullman Street
Santa Ana, CA 92705 USA
(949) 250-3280
Technical Support
North and South America
U.S. 48 contiguous States: (800) 332-6427
Canada, Alaska, Hawaii, and South America: +1-304-232-0899
E-Mail: technicalsupport@troygroup.com
Europe
Phone: +49-7032-9454-21
E-Mail: support@troygroup.de
Web: http://www.troygroup.de
TROY Group, Inc.
32
Safety and Regulatory Notices
FCC Compliance Statement for United States Users
This equipment has been tested and found to comply within the limits for
a Class B digital device pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
or television reception. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause
interference to radio and television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver,
Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
The radiated output power of PocketPro USB is far below the FCC radio
frequency exposure limits. Nevertheless, the PocketPro USB shall be
used in such a manner that the potential for human contact during normal
operation is minimized.
Warning
The connection of a non-shielded equipment interface cable to this
equipment will invalidate the FCC Certification of this device and may
cause interference levels which exceed the limits established by the FCC
for this equipment. It is the responsibility of the user to obtain and use a
shielded equipment interface cable with this device. If this equipment
has more than one interface connector, do not leave cables connected to
unused interfaces. Changes or modifications not expressly approved by
the manufacturer could void the user’s authority to operate the
equipment.
User’s Guide
Document #40171-120 Rev. AX1 33
For European Users
This product is in conformity with the protection requirements of EU
Council Directive 89/336/EEC on the approximation of the laws of the
Member States relating to electromagnetic compatibility. TROY Group
cannot be responsible for any failure to satisfy the protection
requirements resulting from a non-recommended modification of the
product.
This product has been tested and found to comply with the limits for
Class B Information Technology Equipment according to CISPR
22/European Standard EN55022. The limits for Class B equipment were
derived for typical residential environments to provide reasonable
protection against interference with licensed communications devices.
For Canadian Users
This Class B apparatus complies with Canadian ICES-003. The term
“IC” before the radio certification number only signifies that Industry of
Canada technical specifications were met.
Cet appareil numérique de la class B est conforme à la norme NMB-003
du Canada.
TROY Group, Inc.
34
Declaration of Conformity
According to 47CFR, Part 2 and 15 for Class B Personal Computers and
Peripherals; and/or CPU Boards and Power Supplies used with Class B
Personal Computers:
We: TROY GROUP, INC.
Located at: 2331 South Pullman Street
Santa Ana, CA USA
Declare under sole responsibility that the product identified herein,
complies with 47CFR Part 2 and 15 of the FCC rules as a Class B digital
device. Each product marketed, is identical to the representative unit
tested and found to be compliant with the standards. Records maintained
continue to reflect the equipment being produced can be expected to be
within the variation accepted, due to quantity production and testing on a
statistical basis as required by 47CFR §2.909. Operation is subject to the
following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Trade Name: TROY
Type of Product: Printer Adapter
Model: PocketPro USB
User’s Guide
Document #40171-120 Rev. AX1 35
Regulatory Information
To satisfy RF exposure requirements, this device and its antenna(s) must
operate with a separation distance of at least 20 cm from all persons and
must not be co-located or operating in conjunction with any other
antenna or transmitter. End-users must be provided with specific
operating instructions for satisfying RF exposure compliance.
European Union (EU)
TROY hereby declares that the 802.11b wireless technology built into
the PocketPro USB is in compliance with the essential requirements and
other relevant provisions of European Directive 1999/5/EC. The internal
function is a radio device using the 2.4 GHz frequency band (2.400GHz
– 2.4835GHz). It is intended for wireless communication with other
802.11b-enabled devices. The internal 802.11b technology complies with
all applicable regulations FOR INDOOR USE in the following countries:
Austria, Belgium, Denmark, Finland, Greece, Germany, Iceland, Ireland,
Luxembourg, Norway, Portugal, and Sweden.
The use of 802.11b wireless technology in other countries than those
listed above may be restricted: before using 802.11b products, please
confirm with the frequency management authority in the country where
you plan to use it. OUTDOOR USE REQUIRES A LICENSE IN
MANY COUNTRIES AND IS FORBIDDEN IN ITALY. In some
situations or environments, the use of 802.11b wireless technology might
be restricted by the proprietor of the building or responsible
representatives of the organization, for example onboard airplanes, in
hospitals or in any other environment where the risk of interference with
other devices or services is perceived or identified as harmful.
If you are uncertain of the policy that applies to the use in a specific
organization or environment, you are encouraged to ask for authorization
to use 802.11b wireless technology prior to switching it on. Consult your
physician or the manufacturer of personal medical devices (pacemakers,
hearing aids, etc.) regarding any restrictions on the use of 802.11b
wireless technology.
TROY Group, Inc.
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United States of America and Canada
Tested to Comply With FCC Standards FOR HOME OR OFFICE USE.
See FCC 47CFR, Part 15.19(b)(2).
This device complies with part 15 of the FCC rules and with RSS-210 /
RSS-139 of the Industry Canada.
Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired
operation.
Note that any changes or modifications to this equipment not expressly
approved by the manufacturer may void the FCC authorization to operate
this equipment.
Canada (IC notice)
To prevent radio interference to the licensed service, this device is
intended to be operated indoors and away from windows to provide
maximum shielding. Equipment that is installed outdoors is subject to
licensing. The term “IC” before the radio certification number only
signifies that Industry of Canada technical specifications were met.
Pour empêcher un brouillage radioèlectrique au service fasant l'object
d'une licence, cet appareil doit être utilisé à l'interieur et loin des fenêtres
afin de founir un écran de blindage maximal. Au cas aù un installation
en plain air, le materiel doit faire l'objet d'une licence.