Sivantos RIC002 RIC hearing instrument User Manual English

Sivantos GmbH RIC hearing instrument English

User Manual English

Hearing
Systems
Pure 312 Nx, Pure 13 Nx
User Guide
2
Content
Welcome    4
Your hearing inruments    5
Inrument type  5
Getting to know your hearing inruments   6
Components and names  7
Controls  10
Hearing programs  11
Features  11
Batteries    12
Battery size and handling tips  12
Replacing batteries  13
Daily use    14
Turning on and o  14
Inserting and removing the hearing inruments  15
Adjuing the volume  19
Changing the hearing program  19
Further adjuments (optional)   20
Special liening situations    21
On the phone  21
Audio reaming with iPhone  22
Airplane mode  22
3
Maintenance and care    23
Hearing inruments  23
Ear pieces  25
Professional maintenance  27
Further information    28
Safety information  28
Accessories  28
Symbols used in this document  28
Troubleshooting  29
Country-specic information  30
Service and warranty  31
4
Welcome
Thank you for choosing our hearing inruments to
accompany you through everyday life. Like anything new,
it may take you a little time to become familiar with them.
This guide, along with support from your Hearing Care
Professional, will help you underand the advantages and
greater quality of life your hearing inruments oer.
To receive the mo benet from your hearing inruments,
it is recommended that you wear them every day, all day.
This will help you get adjued to them.
CAUTION
It is important to read this user guide and the safety
manual thoroughly and completely. Follow the
safety information to avoid damage or injury.
5
Your hearing inruments
This user guide describes optional features that
your hearing inruments may or may not have.
Ask your Hearing Care Professional to indicate the
features that are valid for your hearing inruments.
Inrument type
Your hearing inruments are a RIC (Receiver-in-Canal)
model. The receiver is placed within the ear canal and
connected to the inrument via a receiver cable. The
inruments are not intended for children under the age
of 3 years or persons with a developmental age of under
3 years.
The wireless functionality enables advanced audiological
features and synchronization between your two hearing
inruments.
Your hearing inruments feature Bluetooth® low energy*
technology allowing for easy data exchange with your
smartphone, and for seamless audio reaming with your
iPhone**.
* The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any
use of such marks by the legal manufacturer of this product is under licenses. Other
trademarks and trade names are those of their respective owners.
** iPhone is a trademark of Apple Inc., regiered in the U.S. and other countries.
6
Getting to know your hearing inruments 
It is recommended to familiarize yourself with your new
hearing inruments. With the inruments in your hand
try using the controls and note their location on the
inrument. This will make it easier for you to feel and
press the controls while wearing the hearing inruments.
If you have problems pressing the controls of your
hearing inruments while wearing them, you can
use a remote control to control your inruments.
With a dedicated smartphone app you have even
more control options.
7
Components and names
This user guide describes several types of hearing
inruments. Use the following pictures to identify the type
of hearing inrument that you use.
Pure 312 Nx
➌
➊ Ear piece
➋ Receiver
➌ Receiver cable
➍ Microphone openings
➎ Rocker switch (control)
➏ Battery compartment
(on/o switch)
➐ Side indicator
(red = right ear,
blue = left ear) and
receiver connection
8
Pure 13 Nx
➊
➌
➊ Ear piece
➋ Receiver
➌ Receiver cable
➍ Microphone openings
➎ Rocker switch (control)
➏ Battery compartment
(on/o switch)
➐ Side indicator
(red = right ear,
blue = left ear)
➑ Receiver connection
9
You can use the following andard ear pieces:
Standard ear pieces Size
Click Sleeve
(vented or closed)
Click Dome™ single
(open or closed)
Click Dome semi-open
Click Dome double
You can easily exchange the andard ear pieces. Read
more in section "Maintenance and care".
Cuom-made ear pieces
Cuom shell
Click Mold™
10
Controls
With the rocker switch you can, for
example, adju the volume or switch
hearing programs. Your Hearing Care
Professional has programmed your
desired functions to the rocker switch.
Rocker switch function L R
Press briefly:
Program up/down
Volume up/down
Tinnitus therapy signal level up/down
Press for about 2 seconds:
Program up/down
Volume up/down
Tinnitus therapy signal level up/down
Press for more than 3 seconds:
Standby/turn on
Activate/deactivate airplane mode
L = Left, R = Right
You can also use a remote control to change
hearing programs and adju the volume or your
hearing inruments. With our smartphone app you
have even more control options.
11
Hearing programs
1
2
3
4
5
6
Read more in section "Changing the hearing program".
Features
Power-on delay enables while-free insertion of
hearing inruments.
Read more in section "Turning on and o".
The tinnitus therapy feature generates a sound to
diract you from your tinnitus.
12
Batteries
When the battery is low the sound becomes weaker
or you will hear an alert signal. The battery type will
determine how long you have to replace the battery.
Battery size and handling tips
Ask your Hearing Care Professional for recommended
batteries.
Battery size: 312 13
● Always use the correct battery size for your hearing
inruments.
● Remove the batteries if you intend not to use the
hearing inruments for several days.
● Always carry spare batteries.
● Remove empty batteries immediately and follow your
local recycling rules for battery disposal.
13
Replacing batteries
Removing the battery:
XOpen the battery compartment.
XUse the magnet ick to pull out the
battery. The magnet ick is available
as an accessory.
Inserting the battery:
XIf the battery has a protective lm, remove it
only when you are ready to use the battery.
XInsert the battery with the "+" symbol
facing up (refer to the picture).
XCarefully close the battery compartment. If you feel
resiance, the battery is not inserted correctly.
Do not attempt to close the battery compartment by
force. It can be damaged.
14
Daily use
Turning on and o
You have the following options to turn your hearing
inruments on or o.
Via battery compartment:
XTurning on: Close the battery compartment.
The default volume and hearing program are set.
XTurning o: Open the battery compartment to the r
catch.
Via rocker switch:
XTurning on or o: Press and hold the rocker switch for
several seconds. Refer to section "Controls" for the
settings of the rocker switch.
After turning on, the previously used volume and
hearing program remain set.
When wearing the hearing inruments, an alert tone can
indicate when an inrument is being turned on or o.
When the power-on delay is activated, the hearing
inruments turn on after a delay of several seconds.
During this time you can insert the hearing inruments
into your ears without experiencing unpleasant feedback
whiling.
The "power-on delay" can be activated by your Hearing
Care Professional.
15
Inserting and removing the hearing inruments
Your hearing inruments have been ne-tuned for your
right and left ear. Colored markers
indicate the side:
● red marker = right ear
● blue marker = left ear
Inserting a hearing inrument:
XFor Click Sleeves, take care that the bend of the
Click Sleeve is in line with the bend of the receiver
cable.
Correct:
False:
16
XHold the receiver cable at the bend closer to the
ear piece.
XCarefully push the ear piece in
the ear canal ➊.
XTwi it slightly until it sits well.
Open and close your mouth to
avoid accumulation of air in the
ear canal.
XLift the hearing inrument and
slide it over the top of your
ear ➋.
CAUTION
Risk of injury!
XInsert the ear piece carefully and not too deeply
into the ear.
● It may be helpful to insert the right hearing
inrument with the right hand and the left
hearing inrument with the left hand.
● If you have problems inserting the ear piece,
use the other hand to gently pull your earlobe
downwards. This opens the ear canal and eases
insertion of the ear piece.
17
The optional retention rand helps to securely retain the
ear piece in your ear. To position the retention rand:
XBend the retention rand and
position it carefully into the
bottom of the bowl of your ear
(refer to the picture).
18
Removing a hearing inrument:
XLift the hearing inrument and
slide it over the top of your
ear ➊.
XIf your hearing inrument is
equipped with a cuom shell
or a Click Mold, remove it by
pulling the small removal cord
toward the back of your head.
XFor all other ear pieces: Grip the receiver in the
ear canal with two ngers and pull it carefully out ➋.
Do not pull the receiver cable.
CAUTION
Risk of injury!
XIn very rare cases the ear piece could remain in
your ear when removing the hearing inrument.
If this happens, have the ear piece removed by
a medical professional.
Clean and dry your hearing inruments after usage.
Read more in section "Maintenance and care".
19
Adjuing the volume
Your hearing inruments automatically adju the volume
to the liening situation.
XIf you prefer manual volume adjument, press the
rocker switch.
Refer to section "Controls" for the setting of the
rocker switch.
An optional signal tone can indicate the volume change.
Once the maximum or minimum volume has been
reached, you may hear an optional signal tone.
Changing the hearing program
Depending on the liening situation, your hearing
inruments automatically adju their sound.
Your hearing inruments may also have several hearing
programs which allow you to change the sound, if
needed. An optional signal tone can indicate the program
change.
XTo change the hearing program, press the
rocker switch.
Refer to section "Controls" for the setting of the
rocker switch. Refer to section "Hearing programs" for
a li of your hearing programs.
20
Further adjuments (optional) 
You can also use the hearing inrument controls to
change other features, for example, the level of the
tinnitus therapy signal.
Refer to section "Controls" for the setting of your controls.
21
 Special liening situations
On the phone
When you are on the phone, hold
the telephone receiver slightly above
your ear. The hearing inrument and
telephone receiver have to be aligned.
Turn the receiver slightly so that the ear
is not completely covered.
Telephone program
You may prefer a certain volume when using the phone.
Ask your Hearing Care Professional to congure a
telephone program.
XSwitch to the telephone program whenever you are on
the phone.
If a telephone program is congured for your hearing
inruments, it is lied in section "Hearing programs".
22
Audio reaming with iPhone
Your hearing inruments are Made for iPhone hearing
inruments. This means you can get phone calls and
lien to music from your iPhone directly into your hearing
inruments.
For more information about compatible iOS devices,
pairing, audio reaming and other useful functions,
contact your Hearing Care Professional.
Airplane mode
In areas where the use of Bluetooth technology is not
allowed (e.g. on some airplanes), you can activate the
airplane mode. This turns Bluetooth in your hearing
inruments o temporarily. The hearing inruments ill
work without Bluetooth, however direct audio reaming
will not be possible and other functions will not be
available.
XTo activate or deactivate the airplane mode, use the
smartphone app or use the controls of your hearing
inruments.
Refer to section "Controls" for more information.
An alert tone indicates when airplane mode is activated
or deactivated.
23
Maintenance and care
To prevent damage it is important that you take care of
your hearing inruments and follow a few basic rules,
which will soon become a part of your daily routine.
Hearing inruments
Drying and orage
XDry your hearing inruments overnight.
XAsk your Hearing Care Professional for recommended
drying products.
XFor longer periods of non-use, ore your hearing
inruments with open battery compartment and
batteries removed in a drying syem to avoid the
adverse eects of moiure.
24
Cleaning
Your hearing inruments have a protective coating.
However, if not cleaned regularly you may damage the
hearing inruments or cause personal injury.
XClean your hearing inruments daily with a soft, dry
tissue.
XNever use running water or immerse the
devices in water.
XNever apply pressure while cleaning.
XAsk your Hearing Care Professional for recommended
cleaning products, special care sets, or more
information on how to keep your hearing inruments
in good condition.
25
 Ear pieces
Cleaning
Cerumen (ear wax) may accumulate on the ear pieces.
This may aect sound quality. Clean the ear pieces daily.
For all types of ear pieces:
XClean the ear piece
right after removal
with a soft and dry
tissue.
This prevents that
cerumen becomes
dry and hard.
For Click Domes or Click Sleeves:
XSqueeze the tip of the ear piece.
26
Exchanging
Exchange andard ear pieces approximately every
three months. Replace them sooner if you notice
cracks or other changes. The procedure for exchanging
andard ear pieces depends on the type of ear piece.
In section "Components and names", your Hearing Care
Professional has marked your type of ear piece.
Exchanging Click Domes
XTo remove the old Click Dome, use the removal tool
or follow the inructions on the packaging of the
Click Domes. Be careful not to pull the receiver cable.
The removal tool is available as an accessory.
XTake particular care that
the new Click Dome clicks
noticeable in place.
XCheck the rm t of the new
Click Dome.
27
Exchanging Click Sleeves
XTurn the Click Sleeve inside
out.
XGrasp the Click Sleeve and
the receiver (not the receiver
cable) with your ngers and
pull the Click Sleeve o.
XTake particular care that
the new Click Sleeve clicks
noticeably in place.
 Professional maintenance
Your Hearing Care Professional can perform a thorough
professional cleaning and maintenance.
Cuom-made ear pieces and wax lters should
be exchanged as needed by your Hearing Care
Professional.
Ask your Hearing Care Professional for your individual
recommendation of maintenance intervals and for
support.
28
Further information
Safety information
For more safety information, refer to the safety manual
supplied with the device.
 Accessories
You can use the myControl App for convenient remote
control of your hearing inruments. The app also allows
you to deactivate signal tones, to create individual sound
proles and many more functions.
You can also use a remote control.
Consult your Hearing Care Professional for further
information.
 Symbols used in this document
Points out a situation that could lead to serious,
moderate, or minor injuries.
Indicates possible property damage.
Advice and tips on how to handle your device
better.
"Made for iPhone" means that an electronic
accessory has been designed to connect specically to
iPhone and has been certied by the developer to meet
29
Apple performance andards. Apple is not responsible
for the operation of this device or its compliance with
safety and regulatory andards. Please note that the
use of this accessory with iPhone may aect wireless
performance.
Troubleshooting
Problem and possible solutions
Sound is weak.
● Increase the volume.
● Replace the empty battery.
● Clean or exchange the ear piece.
Hearing inrument emits whiling sounds.
● Reinsert the ear piece until it ts securely.
● Decrease the volume.
● Clean or exchange the ear piece.
Sound is diorted.
● Decrease the volume.
● Replace the empty battery.
● Clean or exchange the ear piece.
Hearing inrument emits signal tones.
● Replace the empty battery.
30
Problem and possible solutions
Hearing inrument does not work.
● Turn the hearing inrument on.
● Gently close the battery compartment completely.
● Replace the empty battery.
● Make sure the battery is inserted correctly.
● Power-on delay is active. Wait several seconds
and check again.
Consult your Hearing Care Professional if you encounter
further problems.
Country-specic information
USA and Canada
These hearing inruments with wireless functionality are
certied under:
● USA FCC ID:
SGI-RIC001 (Pure 13 Nx)
SGI-RIC002 (Pure 312 Nx)
● Canada:
267AB-RIC001 (Pure 13 Nx)
267AB-RIC002 (Pure 312 Nx)
31
Service and warranty
Serial numbers Inrument Receiver unit
Left:
Right:
Service dates
1: 4:
2: 5:
3: 6:
Warranty
Date of purchase:
Warranty period in months:
Your Hearing Care Professional
www.signia-hearing.com
0123
Document No. 03326-99T01-7600 EN
Order/Item No. 109 507 75
Master Rev02, 08.2017
© 08.2017, Signia GmbH. All rights reserved
Legal Manufacturer
Signia GmbH
Henri-Dunant-Strasse 100
91058 Erlangen
Germany
Phone +49 9131 308 0

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