Smartbox Assistive Technology GP12V1 Grid Pad 12 User Manual
Smartbox Assistive Technology Limited Grid Pad 12
User Manual
Manual
Created by
Product Name:Grid Pad 12
Model Name:GP12V1
Manufacture:Smartbox Assistive Technology Limited
Grid Pad Manual (Version 1.0)
English (UK)
Copyright 2017 Smartbox Assistive Technology
thinksmartbox.com
Welcome to Grid Pad, your complete communication
and access solution
Use any method of alternative access to communicate
using symbols or text, with powerful speakers to project your
voice.
Access your social media profiles and email, SMS text
messaging and control Windows applications. Jump into
YouTube and your online communities, complete homework
and documents. The Grid Pad is designed to connect you to
the world.
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Contents TBC
1. Getting started
1.1 What is included with your Power Pad
1.2 Getting started with Power Pad, Grid 3 and
Windows
1.3 Features
1.4 Power
1.5 External battery
1.6 The Power Pad desktop
2. Using your Power Pad
2.1 Mounting your Power Pad
2.2 Setting up your speech and audio
2.3 Using headphones and audio feedback
2.4 Screen brightness
2.5 Internet and network settings
2.6 Bluetooth
3. Access
3.1 Eye gaze
3.2 EyeTech QuickACCESS
3.3 Switch access
3.4 Using a SmartNav or other pointer access
3.5 Touch access
3.6 Keyboard and mouse
3.7 Voice activation and access
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4. Environment Control
4.1 Introduction to Environment Control
4.2 Infrared controls
4.3 Setting up a radio device
4.4 Connecting a smartphone to your Power Pad
5. Grid 3
5.1 Using Grid 3
5.2 Useful commands to control your Power Pad
from Grid 3
6. Looking after your Power Pad
6.1 Software updates
6.2 Getting the most from your battery
6.3 Cleaning and storing your Power Pad
7. Appendices
7.1 Smartbox Support
7.2 Specification
7.3 Safety notices
7.4 Statement of compliance
7.5 Battery warnings
7.6 Notes
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In this section
1.1 What is included with your Grid Pad
1.2 Getting started with Grid Pad
1.3 Features
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Introducing Grid Pad
1
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Grid pad communication aid
Remote power button
Manual
Mounting plates and screwdriver
Power lead
Grid 3 training pack
Support magnet
Cleaning cloth
2x AAA batteries
The Grid Pad may also be supplied with an eye gaze unit.
Included Software
Grid 3
If supplied with eye gaze, additional drivers and software will be
installed.
1.1 What is included with your Grid
Pad
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Your Grid Pad can be supplied in one of two ways.
Communication only
This is sometimes known as kiosk mode. In this setup, the Grid Pad
will boot directly into Grid 3 and can be used for communication.
Certain features, such ass accessible apps and the Windows
desktop are switched off.
Unlocked
When unlocked the Grid Pad gives you full access to accessible
apps as well as the Windows desktop and applications.
Changing your set up
If you would like to change how your Grid Pad has been set up,
contact your Grid Pad supplier.
1.2Grid Pad set up
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1.3 Features
Grid Pad
Touch screen
Front camera 2 x switch ports
USB 3.0
HDMI out
Volume up and
down
Power
Infrared reciever
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Rear camera
Infrared transmitter
Charging port
Headphone /
microphone port
USB 2.0
Mounting plate Desk stand
2 x speakers
Radio control
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Grid Pad with eye gaze unit
When the Grid Pad is supplied with an eye gaze unit, nearly all the
features remain intact. The desk stand is longer to accomidate
the camera.
The USB 3.0 socket will be used for the camera connection.
Eye gaze camera
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For more information on attaching and removing the eye gaze
unit see section X.X
Eye gaze desk stand
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In this section
2.1 Turning on your Grid Pad
2.2 Create your user account
2.3 Choose your grid sets
2.4 Introducing Grid Explorer
2.5 Configure your access method
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Quick start guide
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2.1 Turning on your Grid
Before switching on your Grid Pad for the first time, it is best to
plug in the power lead and charge the battery. Press the power
button to turn the device on.
The device will boot into windows, and Grid 3 will automatically
start.
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Once Grid 3 has loaded, tap Get Started to create your account –
then follow the instructions on the screen.
Grid 3 comes with a selection of voices for you to choose from. You
can adjust the speed and pitch of each voice to suit your needs.
Your Smartbox Account
On the next page you can create a Smartbox Account. This
enables you to use features such as remote editing and syncing
between devices.
Tip: If you already have a Smartbox account you can log in to
restore your account.
2.2Create your user account
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2.3 Choose your grid sets
Grid sets are the apps within Grid 3. Some grid sets may contain a
complete symbol vocabulary for starting out with communication.
Others may be designed for literate users to communicate as
efficiently as possible.
Grid sets are organised into categories. Choose Symbol
communication for grid sets like Super Core, which are ideal
for early AAC users and emerging literacy. Choose Text
communication for grid sets with powerful features for literate
users.
Grid sets will be added from these areas to your Grid Explorer.
Ready for you to explore.
Tip: With your permission Grid 3 can learn the words you use most
often to improve your prediction suggestions. You can change
your Privacy settings at any time.
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Grid Explorer is your Grid 3 homepage. From here you can browse
and arrange your grid sets, add new grid sets and access your
settings.
Tapping on a grid set will open it.
To return to Grid Explorer, tap the menu then select Grid Explorer.
2.4Introducing Grid Explorer
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2.5 Configuring your access
method
You will need to choose the way you want to access your Grid Pad.
There are multiple access methods available to you:
• Touch access
• Switch access
• Pointer access
• Voice access
• Eye gaze access
You will need the suitable hardware to configure your chosen
access method. (See the relevant sections of this manual for more
information on setting up your chosen access method).
Tip: Remember you can use multiple access methods together.
Both Grid 3 and your Grid Pad are designed to be flexible. If you
want to use a head pointer with a switch to activate, you can do
that!
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In this section
3.1 The Grid Pad desktop
3.2 Power
3.3 The remote power button
3.4 Charging your Grid Pad
3.5 Mounting your Grid Pad
3.6 Audio and speech
3.7 Using headphones and audio feedback
3.8 Screen brightness
3.9 Using aother screen with your grid pad
3.10 Internet and network settings
3.11 Bluetooth
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Using the Grid Pad
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3.1 The Grid Pad desktop
User icon Menu
Grid sets
Add grid sets
Share grid sets
Arrange and delete
grid sets
Grid 3 settings
Access Grid 3
help
Remote editing options
Open user screen
Next page
The Grid 3 menu
Grid Explorer
Close Grid 3
Maximise Grid 3
Minimise Grid 3
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Start menu Notifications
Search Taskbar Wi-fi and
internet
Windows desktop
Recycle bin
Desktop
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3.2 Power
The power button is located on the top right of your Grid Pad.
Press and hold the button to switch it on. Your device will boot or
wake from sleep.
Shutting down your Grid Pad
When not in use, it is good practice to shut down your Grid Pad
completely. This will give a chance for any automatic updates
to be applied. It is also recommended to shut down your device
before it is stored for transit.
Open the Start menu and tap the power icon. From here you can
select Sleep, Shut down and Restart. Selecting Shut down will
power the device down completely.
It is also possible to turn off your device from within Grid 3, by
using the Turn off computer command. This command can be
added to any grid set. (See the xx section of this manual for more
information about these commands).
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Force shut down
If you press and hold the power button for five seconds, your Grid
Pad will shut down. Please note that this is only recommended in
emergencies, and any unsaved work will be lost.
REMOTE POWER SWITCH
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3.3 The remote power button
Your Grid Pad come supplied with a remote power button. This
can be used to turn your device on, wake it from sleep or perform
a complete shut down without having to touch the device.
Setup
Out of the box the remote power button will be paired with your
Grid Pad. To use the remote power button, slide off the battery
cover on the back and insert two AAA batteries. If you do not
intend on using the remote power button, or need to store it for a
long period, it is recommended to remove the batteries.
Attaching an additonal switch
The remote power button has a 3.5mm jack built in. With this you
can attach a compatible switch to toggle your Grid Pad on and
off. You could position a switch in an easy to reach place, or use
a foot switch to turn your device on. When a switch is attached, it
will act exactly like the button.
Note: The remote power button is only designed to turn the Grid
Pad on and off, it cannot be used to access the device.
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To charge your Grid Pad, plug the power lead into the charging
port on the left side of the device.
A full charge will take up to 10 hours. See the xx section for more
information on looking after your battery.
3.4 Charging your Grid Pad
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3.5Mounting your Grid Pad
Adjustable stand
Your Grid Pad has an adjustable stand that can be folded out, to
position your device on a desk or table comfortably.
Pull the stand from the bottom and adjust the angle to suit you.
When finished, simply push the stand back in.
Using a desk, floor, or wheelchair mount
Your Grid Pad is supplied with both Daessy and Rehadapt
mounting plates, so that you can securely mount and position
your device.
Rehadapt mounting plate Daessy mounting plate
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Changing the mounting plate
To change the mounting plate, lay your Grid Pad with the
screen facing down on a flat surface. To prevent damage to the
screen, place the device on something soft like a towel, cloth
or newspaper. Use the supplied screwdriver to remove the four
screws that secure the mounting plate to the Grid Pad.
Once unscrewed, remove the mounting plate and replace it
with the plate that you require. Use the screws supplied with the
plate to attach it to the device and tighten with the provided
screwdriver. The screws should be firmly attached so they do not
come loose.
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Mounting your Grid Pad on a desk or floor stand
With the correct mounting plate installed, you can attach the Grid
Pad to your floor or desk stand. As you attach the device to the
stand, be sure to hold the Grid Pad securely until the head of the
stand is firmly docked with the mounting plate.
For further instructions on positioning see the documentation
provided with your stand.
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3.6 Audio and speech
Your Grid Pad has two main speakers, designed to make your sure
your voice can be heard in any situation.
The device also has a headphone port, which can be used for
personal audio. This is called audio feedback and can help you
navigate Grid 3 by reading out labels, words, and actions while
you communicate.
The audio settings in Grid 3 are found under Settings – Speech.
Speaking
Under the Speaking heading you will find settings relating to the
voice projected from your Grid Pad.
You can choose from a selection of voices that are included with
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Grid 3, or download and purchase more from our online voice
store. Every voice has a demo available to trial.
You can also adjust the pitch, speed, and volume of your voice
here.
Audio feedback
Under Audio feedback you can choose and adjust the voice that
Grid 3 will use for audio highlights, reading out labels and giving
notifications. This can be completely different from your speaking
voice to help differentiate between spoken and personal audio.
Windows settings
The Windows audio settings are found in the bottom right of your
screen in the taskbar. Select these settings by right clicking, or
pressing and holding the Speaker symbol.
Here you can access the volume mixer, playback devices,
recording devices and sounds. If you are having issues with
hearing certain audio, it is good to check you haven’t muted one
of the sound channels.
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3.7 Using headphones and audio
feedback
To use headphones with your Grid Pad without disrupting your
speaking voice, connect your headphones to the headphone
port.
Head to Settings – Speech and tap Configure under the Audio
feedback heading. Then select Grid Pad headphones from the
drop-down menu under Speakers.
Sending media audio through headphones
To listen to media such as music and videos privately, attach
your headphones as normal and tap the Speakers icon in your
Windows taskbar. Then select your headphones.
Tip: You can also use Bluetooth headphones or headsets with
your Grid Pad. Once connected, these will be listed when you tap
Configure under the Speakers heading.
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The Grid Pad has an HD screen that supports a range of
brightness levels, so it is easy to find a setting that suits you. The
brightness of the screen can be adjusted both within Grid 3 and
through the Windows settings.
Brightness command in Grid 3
When using Grid 3, you can adjust the brightness of the screen
with the Brightness command. You can add this command to
your grid sets in edit mode, using the Grid 3 commands when
you create a cell. These cells can be set to cycle the brightness,
increase or decrease the brightness of the screen, or set the
screen to a specific value.
Tip: Using these commands you could create a cell that sets
your Grid Pad to ‘night mode’ or a low brightness when you are
watching TV or a movie.
Windows settings
Open the Start menu and tap the settings cog. The Windows
display settings are found under Settings – System – Display.
From here you can change the brightness and adjust the size of
Windows icons and menus.
3.8Screen brightness
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3.9 Using another screen with Grid
Pad
The HDMI socket enables you to connect your Grid Pad to a
second screen, or even a projector. When you attach the device
to a second screen, the default setting will mirror the screen of
your Grid Pad. To adjust these settings in Windows, open the
settings cog from the Start menu and go to Settings – System –
Display, then scroll down to Multiple displays.
Here you can change the resolution for your Grid Pad and second
screen, and choose to Extend your display. When selected, your
desktop will cover both screens and enable you to multitask. Note
that certain access methods such as eye gaze and head pointer
are not compatible with extended displays.
Tip: If you are using a second screen, the additional processing
required can have an impact on your device’s battery life.
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Wi-fi
Your Grid Pad connects to the internet using Wi-Fi. This is
accessible from your Windows taskbar. Tap the Wi-Fi icon to bring
up the list of nearby wireless networks. Select your network and
enter the network password if applicable. You can also choose
whether you want your device to remember this connection.
Tip: Windows has numerous privacy settings surrounding your
internet connection. Be aware of what is visible to other network
users, particularly if you are using a public connection.
Network settings
To view further Network settings, open the settings cog from the
Start menu and go to Settings – Network & Internet. Here you can
view the status of your internet connection, configure how the wi-
fi connects to public and open networks, set up a VPN connection
and more.
3.10Internet and network settings
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3.11 Bluetooth
You can connect many types of Bluetooth device to your Grid Pad
– from headphones and headsets to smart phones, printers, and
access methods.
Bluetooth is switched off by default. Open the settings cog from
the Start menu and go to Settings – Devices to turn on Windows
Bluetooth features. Toggle the tab to On and your Grid Pad will
start scanning for nearby Bluetooth devices.
You may need to type in a pairing code, depending on the
Bluetooth device you are trying to pair. Refer to the device’s
instructions for more information on how to pair.
Tip: Be aware that even when not in use, having Bluetooth
switched on can have an impact on the battery life of your Grid
Pad.
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In this section
4.1 Switches
4.2 Pointer access
4.3 Touch access
4.4 Keyboard and mouse
4.5 Voice activation and access
4.6 Eye gaze
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Access
4
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4.1 Switches
Grid Pad has two 3.5mm sockets that you can use to connect a
variety of switches to your Grid Pad. There are different options
available to customise how you navigate Grid 3, using one or two
switches.
Connection
To connect a switch to your Grid Pad, plug its 3.5mm jack into one
of the switch sockets on your Grid Pad. (These are labelled S1 and
S2 respectively).
Once connected, open Grid 3 and go to Settings – Access –
Switches. Selecting Connection under the Configuration heading
will display a list of potential switches. Activate your switch and it
will highlight in green.
Tip: You can connect additional switch adapters via USB if you
need more switches.
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Bluetooth switches
To connect a Bluetooth switch to your Grid Pad, follow the pairing
instructions provided with your switch. Make sure you have
Bluetooth enabled on your Grid Pad. You can then configure the
switch as normal.
Switch options
Activation
When your switches are connected to your Grid Pad, you can
decide how they act within Grid 3. You can choose between
Switch Scanning, Switch elimination and Switch joystick.
Open Settings – Access – Switches and select the method you
would like to use from the drop-down box. Tap Activation to
configure your chosen method.
Switch scanning
Switch scanning highlights groups of cells in turn to locate the cell
that you want. This method sends a selection bar across your grid
in a linear fashion. You can choose to start with rows or columns.
Activate your switch to select the row or column you want, and
then scan through that row or column until you reach the desired
cell. Activating your switch again will then select that cell.
You can adjust the direction of scanning, the speed, and the way
you want to activate cells. You can also configure highlighting
options and how scanning will work with multiple switches.
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Switch elimination
Switch elimination splits your grid into groups of cells, using two
or four switches. This method focuses in on a group of cells every
time you activate a switch, until you reach the cell you want.
You can decide the elimination method, number of switches,
highlighting colours and more. There are further options that
enable additional switches to stop the elimination or go back a
level.
Switch joystick
Switch joystick enables you to use a joystick game controller
(connected via USB or Bluetooth) or a set of switches to select the
cells in your grid. Navigate around a grid set freely and activate
an additional switch to select the cells you desire.
You can personalise highlighting, movement, and activation
options.
Switch commands
Switch commands enable you to trigger specific Grid 3 actions
with your switches. Tap the Commands button and select one
of your switches from the Add switch window. Then assign a
command for your switch to trigger when activated. This could
be putting the device to sleep, saying a particular phrase, or
triggering an Environment Control option.
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4.2Pointer access
Grid 3 supports many pointing devices. These access methods
use different technologies that let you guide the mouse cursor and
interact with your Grid Pad.
Follow the instructions provided with your pointing device to
connect it to your Grid Pad. You may need to install additional
drivers and software for the device to work correctly.
Pointer settings are found in Grid 3 under Settings – Access –
Pointer. You can choose how the cursor will activate cells, either
with a click, hold, dwell, or using an additional switch. There are
also options to use Zoom to click under the Computer control
heading.
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4.3 Touch access
The screen of your Grid Pad is fully touch accessible. You can
access the touch screen settings in Grid 3 under Settings – Access
– Touch. Here you select your highlighting preferences and can
choose how you want to activate cells in Grid 3.
Activate last item touched means that the last place on the
screen touched is the part that will be selected when released.
Activate first item touched takes the first location touched and
activates once the screen is released.
Touch and hold to activate gives you an adjustable length of time
to press and hold your selection before it activates.
Using your touch screen as a switch
Your entire touch screen can act as a switch using Grid 3. To
set this up go to Settings – Access – Switches and select the
Connection under the Configuration heading. Use the drop-down
menu to select Touch screen.
You can configure your touch screen presses in the same manner
as Switch access.
Using a keyguard
Your Grid Pad supports keyguards to help you make more
accurate selections. Keyguards are usually custom made to fit
your grid sets. (See the instructions provided with your keyguard,
to mount it to your Grid Pad).
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4.4Keyboard and mouse
You can connect a keyboard and mouse to your Grid Pad using
either the USB ports or via Bluetooth. To use a wired device, simply
plug it in to one of the USB ports found on the side of the Grid
Pad. USB keyboards and mice will automatically be detected in
Windows.
To connect a Bluetooth keyboard or mouse, make sure that
Bluetooth is switched on and follow the pairing instructions
provided with your keyboard or mouse.
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4.5 Voice activation and access
You can use your voice to access Grid 3. This requires an
additional microphone or headset to be connected to your Grid
Pad.
Once configured, voice commands are activated by speaking the
wake-up phrase “Hey Grid 3...” followed by the text on the cell you
desire.
Configuring voice access
The settings to configure voice access are found in Settings –
Access – Voice. From this screen you can select the microphone
you wish to use by tapping the Audio input under Microphone
heading. Once you have selected your microphone it is
recommend that you use the Configure tool, followed by Improve
accuracy to read out several test sentences.
You can set the “Hey Grid 3…” wake-up phrase to anything you like
and adjust the length of time you need to issue your commands
once the wake-up phrase has been activated.
You can choose to have a sound after the wake-up phrase has
been activated, and once your selection has been made.
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The Grid Pad Camera Unit
Your Grid Pad can support eye gaze access. Attach the Grid Pad
Camera Unit to your Grid Pad to access the device with a range of
cameras.
Attaching the Grid Pad Camera Unit
The camera module attaches to the bottom of your Grid Pad.
Place the Grid Pad face down on a flat surface. The Grid Pad
stand should then be removed. Use the provided screwdriver to
remove the four screws and remove the stand.
4.6Eye Gaze
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Position the Grid Pad Camera Unit to align the screw holes align
with the holes on the underside of your Grid Pad.
Attach the Grid Pad Camera Unit with the two provided screws
and tighten with the included screwdriver, making sure they are
firmly fixed.
Plug the camera’s USB connection into the USB 3.0 port on the
right side of the Grid Pad. Do not use a USB hub or an extender
cable as this may cause the camera to behave poorly.
Place the Eye Gaze stand where the Grid Pad stand used to be
and use the screws to firmly fix the stand to the Grid Pad.
Depending on the camera that is inside the camera unit, you will
need to install the appropriate software.
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Setting up your Grid Pad for eye gaze access
It is important to have your Grid Pad set up securely for eye gaze
access. Position the device between 40cm and 75cm from your
eyes, using either the built-in stand or mounted on a stand that
suits you. The best position may vary depending on the camera
you are using. (See the section Mounting your Grid Pad section of
this manual for more information on mounting options).
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Eye gaze cameras have a optimal distance. Ideally the camera
should be placed so it is between 50cm and 70cm from your eyes.
Beyond this, extra calibration maybe required.
You can use the Grid 3 eye gaze monitor window to help you find
the right distance and angle. This is found in Settings – Access
– Eye Gaze – Calibration. Some cameras have a live view option
which will give you a video feed from the camera.
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Calibration
Calibrating the eye gaze camera helps it focus on how your eyes
move around the screen. During a calibration you will be asked to
follow targets around the screen, and the camera will score how
accurate you are in holding your gaze in each location.
In Grid 3 open Settings – Access and select Eye gaze. Use the
drop-down menu to select the camera you are using. Selecting
Calibration will bring up the Calibration options.
Some cameras have a live view option which will give you a video
feed from the camera.
Using the Calibration options, you can select what the target will
look like, the colour of the background, the size of the targets and
the number of points to calibrate. You can also choose between
continuous or a stepped calibration that enables you to tap the
screen to progress between points.
Tap the Calibrate button to begin. There is a cross in the top right
corner to cancel the calibration.
Once complete you will be given your calibration results.
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Calibrations are stored in the camera, so you do not need
to calibrate every time you use the device. Calibration is
recommended if there is a change in environment or positioning.
Improving your calibration
Once you have completed your first calibration, you can use the
Improve calibration option to focus on any problem areas. This is
a good opportunity to check the position of the device, and your
surroundings for any potential interference such as reflections or
strong daylight.
Calibrating from a grid set
You can start a calibration directly from a grid set with the
Calibration command. Many grid sets have this option already
in the settings grids. You can also use the Improve calibration
command to focus on any difficult areas.
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Configuring your eye gaze options
In Grid 3 you can customise how you want your eye gaze access to
behave.
There are camera specific options listed under the Camera
heading. This can include smoothing, which can even out the
camera’s response and make moving around the screen easier in
some cases.
Certain cameras support tracking one or both eyes. This can be
useful if tracking both eyes causes issues.
Under the Activate heading you can decide how you want to
select cells. You can choose from Dwell to click, Blink to click or
Press switch to click.
Dwell to Click
Dwell to click activates a cell after you have rested your gaze
on it for a set time. You can choose how the speed of the dwell
and how you want it to appear. You can also filter out repeat
activations.
Blink to click
With blink to click selected you can highlight cells with your gaze
and select them with a blink of a set duration. Minimum and
maximum blink times can be set to filter out regular blinks.
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Press switch to click
With press switch to click selected you can attach an additional
switch to your Grid Pad to activate a cell that has been
highlighted with your gaze. You will need to have set up your
switch connection under Settings – Access - Switch.
Highlighting
You can select the options around the highlighting of cells with
eye gaze. You can also choose to show a dot that represents how
your gaze appear on the screen.
Computer control
Under the Computer control heading you can specify how you
would like to interact with Windows.
Zoom to click
Zoom to click enables you to focus in on a part of the screen
with a slow zoom, so you can pinpoint exactly where you want to
interact with the screen. You can adjust the speed and level of
magnification.
Dwell to click
Dwell to click lets you move the mouse around the screen with your
gaze. When still, the dwell timer will appear.
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Move mouse pointer
Move mouse pointer simply enables you to guide the mouse cursor
around the screen without clicks.
Press switch to click
With Press switch to click you use the eye gaze camera to move
the pointer around the screen and press your switch to make a
selection. You will need to have connected a switch to your grid
pad and configured it in Settings – Access – Switch.
Blink to click
Blink to click uses the eye gaze camera to move the pointer
around the screen and blinks to make your selections. You
can adjust the minimum and maximum blink times to prevent
accidental activations.
Use eye gaze system’s mouse control
Some eye gaze cameras have their own software with Computer
control options. Use these settings to use their software instead of
Grid 3 when in Computer control mode.
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In this section
5.1 Introduction to Environment control
5.2 Transmitters
5.3 Servus enviroment control grid sets
5.4 Infrared controls
5.5 Setting up and radio device
5.6 Connecting a smart phone to your
Grid Pad
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Environment control
5
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5.1 Introduction to environment
control
Your Grid Pad can control a range of devices to give you more
independence. Infrared communication can learn to control your
TV, set-top boxes, or other devices around your home. Your Grid
Pad also supports radio switches to control lights, doors, windows
and more.
Environment control settings are found in Grid 3 under Settings –
Environment control.
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Your Grid Pad has two built-in transmitters. A GEWA infrared
transmitter and a radio control transmitter can be found on the
rear of the device.
Changing the radio transmitter
Your Grid Pad is supplied with either an EasyWave or Z-Wave
transmitter. If you need to swap the transmitter, you can access
the port by unscrewing the panel.
The radio transmitters are attached to the device via USB.
Disconnect the installed transmitter and replace. You may also
need to install appropriate drivers for your transmitter.
5.2Transmitters
The infrared transmitter and its broadcast angle
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Grid 3 comes with two readymade grid sets for Environment
Control: Servus Environment Control and Simple Servus
Environment Control.
Tip: More Environment Control resources are available through
Online Grids. Explore using new voice activated devices such as
Google Home and Amazon Alexa to control your home.
5.3 Servus Environment Control grid
sets
Simple Servus environment
Servus enviroment control
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5.4Infrared controls
Setting up an infrared remote
The Servus Environment Control grid sets are ready for variety of
devices and appliances. To use them you will need to teach your
Grid Pad the correct infrared codes.
Using Infrared remote files
We keep a database of different IR remote codes for many
home entertainment devices. Before you start setting up your
devices, check the list to see if we have the relevant codes pre-
programmed to save you time. These files are stored as .remote
files. To find our current list of remotes visit:
Thinksmartbox.com/ir-remotes
Installing a remote file
To install a .remote file, download the file you need from our
website, close down Grid 3 and open your File Explorer.
Navigate to: Users\Public\Documents\Smartbox\Grid 3\
Environment Control Accessories
Copy the .remote file into this folder and open Grid 3.
In Grid 3 Go to Settings – Environment control and you will now
see the new device listed.
Setting up an infrared remote manually
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To set up a remote manually, open Grid 3 and go to Settings –
Environment control. Under the Accessories heading tap Add.
You will see a list of various accessories. Select the type you would
like to configure (for example Television), and you will be taken to
the learning screen.
Here you can name your device (useful if you will be using
more than one of the same type), change the icon and most
importantly, learn the actions.
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Select the action you wish to learn, for example Power, then tap
the Learn button on the right side of the window.
The Learn infrared window will appear and you will be asked to
follow the on-screen instructions.
Remember to point your remote directly at the front of your Grid
Pad. You will see the red receiver LED in the top left. When the IR
code is received, this LED will blink once.
Once complete, the action will turn green and you can test the
recording by tapping Transmit now. Follow these steps for each
corresponding action that appears on your remote, then click OK
to save and go back to the Environment control window.
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Controlling multiple accessories
If you are controlling more than one of the same type of
accessory, you can use auto content cells in your Environment
Control grid sets. If you have a TV in the bedroom and in the living
room for example, you can create two Television auto content
cells to select the device you are sending commands to.
Unique infrared commands
If you have an accessory or toy with only a few functions, you
can use the Infrared command to create a cell that transmits a
specific action. When you add the Infrared command you will be
taken to the Learn Infrared window. Follow the instructions on the
screen and click OK to add the command to a cell.
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5.5Setting up a radio device
To use an EasyWave or Z-Wave radio device, you must first pair
it with your Grid Pad and then configure how it behaves. In this
example we are using an EasyWave socket, however the same
instructions apply for Z-Wave devices.
Pairing an EasyWave socket
Go to Settings – Environment control and tap on Transmitters.
Highlight EasyWave and tap Configure.
You will then need to assign a button to the socket. Select one of
the buttons from the menu and click Rename. This will be helpful if
you are going to be using more than one socket. Give the button a
recognisable name and tap enter.
Plug your EasyWave socket into a mains socket and press the
button once to enter training mode. The LED will flash in a steady
pattern.
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In Grid 3 highlight your newly named button and tap on Transmit
A. On your EasyWave socket, press the button three times.
This will return the device to operating mode. Now you can tap
Transmit A to toggle the socket to on and Transmit B to toggle it
off.
Adding the paired socket to an accessory
Once your socket has been paired, you can assign it to an
accessory and use it in the Servus Environment Control grid
sets. In Settings – Environment control, under the Accessories
heading, tap Add. From the Add accessory window select Socket
and tap Next.
You can now give the accessory a name. This is useful if you are
using more than one at the same time. In this example, the socket
is being used to control a desk fan.
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Under the actions box, select On. In the drop-down box to the
right, select the name of your button followed by A (Fan A, for
example). Next select the Off action and assign this to the name
of your button followed by B. Tap OK to save your settings and
return to the Environment control window.
Your socket will now be listened under accessories and will be
ready to use in your Servus Environment Control grid set. To test,
you can use the Fan grid to toggle the socket on and off.
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5.6
Your Grid Pad can connect to an Android smartphone, enabling
you to send and receive text messages and phone calls. Note that
while this is an option on many Android smartphones, there are
several models that do not support the Remote Phone app. Check
with your local Smartbox dealer for advice on compatible models.
You will also need to licence the software.
Before purchasing any licenses, we recommend that you test the
phone setup with a free trial version to ensure that your phone,
Grid Pad and Grid 3 are all working together correctly.
Installing the Remote Phone application
On Desktop
You can install the Remote Phone desktop app from the Support
folder on your Grid Pad. Open the Start menu and select Support
Documents. Run the CallCentre.exe installer. Once complete, the
software will open and will be ready to pair with your phone.
Tip: You can also download the latest version of the Remote
Phone desktop application from www.justremotephone.com
On your smartphone
You will also need to install the Remote Phone app on your phone.
To find the app, open your internet browser and go to www.
justremotephone.com. There are two versions of the app, a full
paid for version and a 15-day free trial. Before purchasing the full
version, we recommend downloading the trial version to ensure
your phone is compatible with the software.
Connecting a smartphone to
your Grid Pad
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To use the remote phone system your phone must have Bluetooth
turned on.
Setting up Grid 3
Make sure CallCenter is running on your Grid Pad. In Grid 3
open Settings – Phone. At this point Grid 3 will request access to
CallCenter. Tick the ‘remember answer’ box in the pop-up window
and tap Grant.
Now you can open an SMS or phone grid set, such as Fast Talker
3, and use the mobile functions.
Fast Talker 3
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In this section
6.1 Introducing Grid 3
6.2 Adding grid sets
6.3 Useful commands to control your Grid
Pad from Grid 3
6.4 Grid 3 accounts
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Grid 3
6
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6.1 Introducing Grid 3
Grid 3 is installed and ready to use on your Grid Pad. Grid 3
is a complete AAC software package, designed to help you
communicate and connect with the world around you. Everything
in Grid 3 can be tailored to suit you and how you want to access
your Grid Pad.
Launching Grid 3 on Start-up
Grid 3 is set to open automatically when you start your Grid Pad.
You can turn this setting off by opening Grid 3 and navigating to
Settings – Computer and setting the Launch Grid 3 with Windows
toggle to Off.
You can also change which grid sets are opened when Grid 3
launches from the User window under the Startup heading.
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Grid sets are the ‘apps’ of Grid 3. Each grid set has been built
to meet the needs of the user, from offering dynamic sentence
creation using symbols and core words, accessible keyboards
with unique grammar features to learning grid sets with fun
animations and scenes.
To add a grid set to Grid 3, tap the menu and select the Add grid
set option.
Select one of the catagories to list the avaialble grid sets. Each
grid set has a description to help you choose the right one for your
needs. Some sections, such as Super Core, contain more grid sets
to choose from inside. Once you have selected the grid set you
would like to download, you will see the grid sets full description,
as well as any alternative versions, which may have different
symbol sets or access options.
6.2Adding grid sets
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New grid sets
If you select New from the Add grid set window you can create
a blank grid set. From here you can use Grid 3’s editing tools to
create whatever you need.
Online Grids
The Online Grids service allows Grid 3 users to share grid sets and
download them to thier device. By selecting Online Grids from the
Add Grid set window you can search and browse shared grids by
Editing grid sets
Grid 3 has a complete set of tools designed to make editing
and creating grids simple. Opening edit mode will enable you
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to make changes to the grid you are currently using. You can
add and remove cells, rows, columns, commands and more. Edit
mode is reached through the Grid 3 Menu or by pressing F11 on a
connected keyboard.
See the Grid 3 training materials supplied with your Grid Pad for
more information on editing grids.
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6.3 Useful commands to control
your Grid Pad from Grid 3
These commands can be added to cells in your grid sets to
control various functions of your Grid Pad directly from Grid 3.
Turn off computer
Sleep screen
Battery
Battery percentage
Grid Explorer
Brightness
Rest cell
Calibrate
This command will shut down the Grid Pad
including all open programs.
The Grid Pad’s screen will switch off. Unlike
the Standby computer command, you can
use your access method to switch the screen
back on.
This command displays a cell with the
remaining battery life as an icon.
This command displays a cell with the
remaining battery life as a percentage.
This command will take the user back to
Grid Explorer to choose another grid set.
This command can be set to cycle through
several brightness levels.
The rest cell will deactivate every cell on a
grid, apart from the Rest cell. This can be
used to give you a break when using eye
gaze or head pointer access and prevents
unwanted activations.
This command starts a new eye gaze
calibration.
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For users who wish to access many of Grid 3’s online features. on
the Settings - Accounts screen you can manage which accounts
are connected to Grid 3. You can connect your Email, Smartbox
account, Dropbox and any Remote editors who have access to
your grid sets.
Email
Grid 3 can connect directly to Outlook, Hotmail, Gmail and Yahoo
accounts with your username and password. You can also use
POP3/SMTP to connect to other email providers.
Smartbox Account
Your Smartbox account gives you access to Remote Editing,
backing up your grids in Dropbox and sharing your creations
in Online Grids. Simply sign in with your email and password or
create a new account.
Dropbox
Connecting Grid 3 to Dropbox allows you to backup your grid sets
and sync between devices. Connecting to Dropbox also allows for
remote editors to connect to Grid 3 to modify grid sets from oher
devices.
Remote editors
Remote editors allows you to authorise and deauthorise other
Smartbox accounts to edit grid sets on your device.
6.4Grid 3 Accounts
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In this section
7.1 Software updates
7.2 Getting the most out of your battery
7.3 Cleaning and storing your Grid Pad
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Looking after your Grid
Pad
7
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7.1 Software updates
Grid 3 updates
Grid 3 is frequently updated with new features and support for
new access methods. If an internet connection is available, Grid 3
will automatically scan for any updates. If an update is available a
notification will appear in the top right corner of Grid 3.
Tap the icon to open Smartbox update and install the latest
version of Grid 3.
To turn off automatic updates, navigate to Settings – Computer
and set the toggle to Check for updates.
Tip: You can opt in to Early access updates in Grid 3 under
Settings – Computer. An early access release may have new
features for you to try, but be aware that these may be untested
with your device and are subject to change.
Smartbox update
You will find Smartbox update software in your Start menu by
default. Open the program and click Next to begin an automated
internet update for all Smartbox software installed on your device.
Your Grid Pad will need to be connected to the internet to check
for updates.
Windows updates
Windows update settings are found under Settings – Update &
security. From this screen you will see the status of any pending
updates. You can choose to switch off automatic updates. Note
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that this does not stop Microsoft delivering security updates.
Microsoft rolls out larger Windows updates roughly once a year. At
Smartbox we will test these internally before we advise when the
update is ready for Grid Pad.
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7.2 Getting the most out of your
battery
Grid Pad has a large battery, designed to last all day.
Estimated battery life
We stress test our batteries in a range of situations, from intensive
use to more conservative usage. For more information on how we
test our batteries visit:
Thinksmartbox.com/battery-life
The Grid Pad will last for approximately 15 hours, and 10 hours
when using eye gaze as your access method.
Viewing your remaining battery life
In Grid 3 you can add the Battery command to a cell to view your
remaining battery life. In Windows you can display how much
battery life you have remaining, by tapping the battery icon in the
taskbar at the bottom of your screen.
Making the most of your battery
The Grid Pad battery has been designed to keep you talking and
accessing your device all day. With Grid 3, there are a number of
features to help you keep talking even longer.
Sleep screen
You may wish to take some time away from your device, or turn off
the screen to watch TV. Sleep screen enables you to turn the Grid
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Pad screen off when you choose, and wake it up again using your
chosen access method.
Once activated, the Sleep screen command will power down the
screen, without shutting the device down entirely. To reactivate
the screen, you will need to activate your access method again. If
you are using eye gaze access, gazing at the centre of the screen
will reawaken your device.
You can customise your Sleep screen settings by going to
Settings – Computer. Here you can turn on automatic dimming,
screen off and the dwell time to wake with eye gaze.
Brightness commands
Use the Set brightness commands in Grid 3 to increase or
decrease the brightness of the screen. If you are looking to
conserve battery, having the brightness set to low can help.
Smartbox recommends the brightness of the screen be set to
70%.
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7.3 Cleaning and storing your Grid
Pad
Cleaning your device
The front glass of your Grid Pad can be cleaned using a microfibre
cloth. Your Grid Pad should be cleaned regularly with an
antibacterial wipe. You can also use alcohol-based wipes to clean
both the screen and the outer case of the Grid Pad.
Do not use spray cleaning fluid, gel, or polish directly onto your
Grid Pad, or immerse the device in water.
Storing your Grid Pad
When not in use, your Grid Pad should be stored safely. Do not rest
or press hard objects against the screen. Disconnect any devices
plugged into the ports of the Grid Pad, including USB ports, switch
ports and the power lead.
Storing the remote power button
When packing away your Grid Pad, it is recommended to remove
the AAA batteries fro mthe remote power button and remove any
connected switches.
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In this section
8.1 Smartbox support
8.2 Specification
8.3 Safety notices
8.4 Statement of compliance
8.5 Battery warnings
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Appendices
8
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8.1 Smartbox support
Online support
The Smartbox team is here to help you make the most of your Grid
Pad and Grid 3. You can raise a support ticket over email, use our
online chat box or search the knowledge base.
Thinksmartbox.com/smart-support
Online chat
Online chat support is available from our website or accessed
directly from your Windows Start menu. Opening hours are listed in
the chat window.
Remote support in Grid 3
Our support team can use a remote connection to deliver hand
on support over an internet connection. If you are asked to create
a remote support session you can do this directly in Grid 3. Go to
Menu – Help and select Remote Support.
Knowledge Base
Our Smartbox Knowledge base is full of tips, guides and
troubleshooting tools to help you get the most from your Grid Pad
and Grid 3.
Thinksmartbox.com/knowledge-base
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Other support
You can reach our UK support team between 9am – 5:30pm (5pm
Friday) by phone:
+44 (0) 1684 578868
If your Grid Pad was supplied outside of the UK, please contact
your local Smartbox Partner. You can find our international
partners at:
Thinksmartbox.com/where-to-buy
Facebook community
Our Smartbox Facebook Community is a great way to meet, chat
and network with other Smartbox users. Not only is it a great
place to ask questions and share stories. Our team all like to get
involved too! Join the conversation at:
Thinksmartbox.com/facebook
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8.2 Specification
Device
Processor: Intel Core i5-7Y54, 4mb cache, up to
3.20GHz
RAM: 8GB DDR3
Hard disk drive: SSID SATA III, 128GB
Operating System: Windows 10 Pro
Display: 12.5 inch 1920 x 1080 with anti glare
Access
2 x 3.5mm switch ports
3.5mm Headphone / microphone combo port
1 x USB 2.0 port
1 x USB 3.0 port
Eye Gaze
Optional Grid Pad Eye Gaze Camera (sold separately)
Environment control
GEWA Infrared
EasyWave or Z-Wave radio
Mounting
Built in stand
Mounting plate (Daessy and Rehadapt)
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Connectivity
Dual band wireless AC 8265
Bluetooth 4.2 LE
Other information
Front camera: 2mp
Rear camera: 5mp
Battery life: 15 hours
Battery life with eye gaze: 10 hours
Charge time: 10 hours
Dimensions: 335x 223 x 45mm
Weight: 2.7Kg
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8.3 Safety notices
The Grid Pad is not to be used as a life supporting device in case
of loss of function due to power loss or technical issues.
IP rating
The Grid Pad is rated IP54
Drop test
The Grid Pad has been drop tested to a distance of one metre.
Note that this does not include any attached accessories.
Water and other liquids
The front of the Grid Pad can withstand light rain and splashes.
Avoid allowing water on the back on the device. Do not immerse
the Grid Pad in liquids.
Avoiding hearing damage
Using headphones and speakers at high volume can cause
permanent hearing loss. Always keep the volume of a device at a
safe level.
Power supply and batteries
The Grid Pad contains a rechargeable lithium ion battery. Over
time the performance of the battery will degrade. The usage time
for the Grid Pad after a full charge can become shorter over time.
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For optimal performance, the Grid Pad should not be charged
at extreme temperatures, below 0°C or above 45°C. At these
temperatures the batteries will charge slowly or not at all.
Do not expose the Grid Pad to fire or temperatures above 90°C as
these conditions can cause the battery to malfunction, ignite or
explode. Please take care when storing your Grid Pad.
Only charge the Grid Pad with the supplied power lead. Using
unofficial power supplies may cause severe damage to the
Grid Pad and cause fire. If the Grid Pad’s power lead is lost or
damaged, contact your supplier.
The Grid Pad is not a user serviceable device. Beyond the
instructions in this manual, do not open the casing of the Grid Pad
or its power lead as this can cause damage to the device and
yourself.
When the Grid Pad’s battery is depleted, and the device is not
connected to a power source, the device will automatically
shut down to avoid damaging the battery and hardware. The
operating system will attempt to do this as safely as possible,
however it is recommended to attach the power lead before the
Grid Pad shuts down.
The battery that powers the Grid Pad is subject to regulations,
check with your postal service or courier before shipping to ensure
safe delivery of your device.
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Traveling with your Grid Pad
When traveling, ensure the Grid Pad is sufficiently protected from
knocks and bumps.
There are strict regulations for lithium ion batteries on airplanes.
Different airlines have differing rules, so it is recommended to
contact your airline before you travel. More information can be
found here:
Caa.co.uk/passengers/before-you-fly/baggage/items-that-
are-allowed-in-baggage
Temperature
If used in hot temperatures or direct sunlight, the Grid Pad may
reach temperatures which can trigger automatic shutdown. This
is a safety feature to prevent lasting damage to the device. If this
occurs, please wait until the device has cooled before restarting.
Do not block the vents.
Ensure the device is shut down before storing or placing into a
bag.
Mounting
Follow the instructions for both the Grid Pad and any stands when
mounting the Grid Pad. While we have taken every precaution to
make this is an easy and safe process, it is up to you to ensure the
device is mounted safely.
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Emergencies
The Grid Pad should not be your only way of making an
emergency call or raising an alarm.
Safety
If damaged, small parts may detach from the Grid Pad device.
These can present a choking hazard. Young children should be
supervised when using the device.
Epilepsy warning
Some people with photosensitive epilepsy are susceptible to
seizures when exposed to certain lights or light patterns. If you
feel odd or nauseous when in front of the Grid Pad, particularly
if you are using it with an eye gaze camera, move away from the
device and consult a medical professional.
Eye gaze safety
Prolonged use of an eye tracking device may strain eye muscles.
Take frequent breaks and rest if eye fatigue is noticed.
Disposing of the Grid Pad
The Grid Pad should be disposed of in accordance to local
regulations for the disposal of electrical and electronic
equipment.
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Warranty
The Grid Pad is covered under the standard 2-year warranty from
the time of purchase.
Repairs
The Grid Pad is not a user serviceable device. If your device
requires repair, please contact your local Smartbox dealer. For
more information visit thinksmartbox.com.
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The Grid Pad is a class 1 medical device.
The Grid Pad complies with the requirements of directive 93/42/
EEC (MDD) – Medical Device Directive, as amended by 2007/47/
EC.
The Grid Pad is subject to Directive 2001/96/EC of the European
Parliament and the Council of the European Union on waste
electrical and electronic equipment (WEEE) and should not be
disposed of as unsorted municipal waste. Please utilise your local
WEEE collection facilities in the disposal of this product.
2004/108/EC (EMC) – Electromagnetic Compatibility Directive
2006/95/EC (LVD) – Low Voltage Directive
The Grid Pad complies to 2011/65/EU (RoHS 2) – Restriction of
hazardous substances Directives
WEEE
FCC Statement
The Grid Pad complies with Part 15 of the FCC’s Rules for
transmission regulations.
8.4Statement of compliance
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8.5 Battery warnings
Do not dismantle, open or shred the battery.
Do not expose the batteries to heat or fire, and avoid storage in
direct sunlight.
Do not short-circuit the battery.
Do not store the battery haphazardly in a box or drawer where it
may be short-circuited by other metal objects.
Do not subject the battery to mechanical shock.
In the event of a battery leaking, do not allow the liquid to come
in to contact with the skin or eyes. If contact has been made,
wash the affected area with copious amounts of water and seek
medical advice.
Do not use any charger other than that specifically provided
for use with the equipment, and refer to the manufacturer’s
instructions or equipment manual for proper charging
instructions.
Do not use any other battery with the equipment unless approved
by Smartbox.
Battery usage by children should be supervised.
Keep the battery clean and dry.
Wipe the battery with a clean dry cloth if it becomes dirty.
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Do not leave a battery on prolonged charge when not in use.
After extended periods of storage, it may be necessary to charge
and discharge the battery several times to obtain maximum
performance.
Retain the original product literature for future reference.
Only use the battery in the application for which it was intended.
When possible, remove the battery from the equipment when not
in use.
Dispose of according to local regulations.
thinksmartbox.com
GP12-MAN-A
FCC Caution.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause
undesired operation.
Any Changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates
uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
-Consult the dealer or an experienced radio/TV technician for help.
The device has been evaluated to meet general RF exposure requirement. The device can be used
in portable exposure condition without restriction.