Sonic Innovations SGATE2 Audio Streaming Device User Manual

Sonic Innovations, Inc. Audio Streaming Device

User Manual

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Date Submitted2013-07-18 00:00:00
Date Available2013-07-18 00:00:00
Creation Date2013-06-28 10:32:08
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SoundGate 2
User Guide
www.sonici.com
soundgate 2 · USer guid GUIDE
03
Congratulations on the purchase of your
new SoundGate 2. Your SoundGate 2 device
allows you to connect wirelessly between
your hearing instruments and a wide range
of audio devices via Bluetooth®.
Whether communicating wirelessly via your mobile
phone device or streaming audio through your
television, computer, or MP3 player, this guide will
offer the instructions necessary to get you on
your way to better hearing.
Please read the entire contents of this booklet before
using your SoundGate 2 device. It contains instructions
and important information about its use and handling.
04
sonic · Soundgate 2
Instructions for Use
The following models are covered by these
instructions: SoundGate 2
The SoundGate 2 is intended to be used as:
1. A remote control of your hearing instruments.
SoundGate 2 may be used as a remote control,
enabling you to adjust the hearing instrument
volume control and listening programs.
2. A streaming interface between external audio
devices and your hearing instruments.
The SoundGate 2 may be connected to a large
range of audio devices (mobile phones, TV, etc.)
to reduce listening effort.
soundgate 2 · USer guid GUIDE
05
Table of Contents
General Warnings and Safety Guidelines
08
Introduction
11
Getting Started
14
Battery Indication
16
Battery Life
18
Attaching the Neck Strap
20
Wearing the SoundGate 2
22
Use of the Protective Skin
23
Microphone
24
SoundGate 2 Operation
25
Turning your SoundGate 2 ON and OFF
26
Volume and Program Adjustment
28
Pairing to a Mobile Phone
or other Bluetooth® Devices
30
Using with a Mobile Phone
33
Using with an MP3 Player or Computer
38
Wired Connection
40
Using the Telecoil
42
06
sonic · Soundgate 2
SoundGate 2 Wireless Range
44
Visual Indicators
47
Troubleshooting
51
Maintenance
58
International Warranty
59
Information to the User Regarding
the Radio ­Communication Part of the Device
61
Declaration of Conformity
64
Information and Explanation of Symbols
65
Service
70
soundgate 2 · USer guid GUIDE
07
General Warnings and Safety Guidelines
Familiarize yourself with the following general
warnings before using your SoundGate 2 device.
Hazard warnings
		 SoundGate 2 is not a toy and should be kept
away from children and anyone else who might
swallow parts or otherwise cause injury to
themselves. Special attention should be paid
to the smaller components in order to prevent
swallowing or choking. If a part is swallowed,
see a doctor immediately.
		 Never expose the SoundGate 2 to excessive heat,
such as putting it in an oven, micro­wave, burning
it or leaving it inside a parked car in the sun.
There is a risk in these events that it will explode
and cause serious injury.
		 If by accident the neck strap should get caught
on something while the user is wearing it, the
neck strap is constructed to break automatically.
Therefore, never try to shorten or modify the
neck strap in an unauthorized way. The neck strap
should not be used for children who weigh less
than 11 kg (24 lbs).
08
sonic · Soundgate 2
		 Using SoundGate 2 with a mobile phone while
driving may be distracting. If traffic laws or
driving conditions demand it, pull off the road
and park your vehicle prior to making and
answering calls.
		 SoundGate 2 should not be used in an aircraft
unless specifically permitted by the flight
personnel.
		 SoundGate 2 is designed to comply with
the most stringent Standards of International
Electromagnetic Compatibility. However,
SoundGate 2 might cause interference with
other medical devices such as defibrillators
and pacemakers.
·· Please contact the manufacturer of your
implantable device for information about the risk
of disturbance.
·· Immediately remove the SoundGate 2 if
interference is suspected. Do not use
SoundGate 2 and seek advice.
Interference can also be caused by power
line disturbances, airport metal detectors,
electromagnetic fields from other medical
devices, radio signals and electrostatic
discharges.
soundgate 2 · USer guid GUIDE
09
		 The safe use of the SoundGate 2 with the Auxiliary
input cable is determined by an external signal
source. When the input cable is connected to
mains-operated equipment, this equipment must
comply with IEC-60065, IEC-60950, IEC-60601
or equivalent safety standards.
		 The safety of recharging batteries with
the USB connector is determined by the external
equipment which should be UL approved or
comply with equivalent IEC-60065, IEC-60950,
IEC-60601 or other equivalent safety standards.
10
sonic · Soundgate 2
Introduction
The following items are included within your
SoundGate 2 package and will be covered within this
instruction guide:
SoundGate 2
Neck strap
SN2_ILLU_Neckloop_HI
SN2_ILLU_Overview_HI
3.5mm stereo cable
Power adapter
r_HI
arge
_Ch
_ILLU
SN2
le_H
Cab
udio
U_a
_ILL
SN2
soundgate 2 · USer guid GUIDE
Charger cradle
Protective skin
6.1
SN2_ILLU_ProtectiveSkin_HI
SoundGate 2
User Guide
SN2_ILLU_ChargerCradle_HI
www.sonici.com
USB charging cable
SN2_ILLU_UsbCable_HI
User Guide
11
12
sonic · Soundgate 2
SoundGate 2 overview
1 Power on/off
2 LED indicator
3 Volume control
4 Auxiliary input key
5 TV key
6 Phone key
7 Microphone inlet
8 Neck strap jacks
9 3.5 mm auxiliary input
10 Micro-USB charger jack
10
soundgate 2 · USer guid GUIDE
13
Getting Started
The SoundGate 2 contains a rechargeable battery.
Ensure your battery is completely charged prior
to using your SoundGate 2.
Charging the battery
The SoundGate 2 should be charged daily to ensure
sufficient battery life during normal hours of operation.
The SoundGate 2 can be charged in the following ways:
·· Connect the power adapter to the micro-USB charger
jack on the SoundGate 2. Then plug the power adapter
into a wall socket.
SN2_ILLU_Overview_HI
14
sonic · Soundgate 2
·· Connect the USB charging cable to the micro-USB
charger jack on the SoundGate 2. Then plug the
opposite end into the USB port on your computer.
·· Plug the power adapter into the micro-USB jack
10 cradle. Then plug the power adapter
of the charger
into a wall socket, and mount your SoundGate 2
into the cradle with the Power key facing up.
SN2_ILLU_BatteryChargeCableToUsb_HI
11
SN2_ILLU_BatteryChargeCradle_HI
·· When using the SoundGate 2 in a vehicle, you may
connect the USB charging cable to the micro-USB
charger jack on the SoundGate 2. Then plug the
opposite end into a 12 V car USB port or adapter
(not included).
soundgate 2 · USer guid GUIDE
Battery Indication
The LED indicator on the top of your SoundGate 2
will help you monitor the status of your battery life
and/or charging.
LED Indication
Status
Green
Battery status is OK
Red
Battery life is low (approx.
20 minutes remaining)
Red (pulsing every
2 – 3 seconds)
Battery life is critically
low (approx. 5 minutes
remaining)
SN2_ILLU_GreenLed_HI
SN2_ILLU_RedLed_HI
15
16
sonic · Soundgate 2
LED Indication
Status
Green (flashing)
Battery is connected
to a power source
and actively charging
Green
Battery is charged
completely (SoundGate 2
powered ON)
OFF
Battery is charged
completely (SoundGate 2
powered OFF)
SN2_ILLU_GreenLedFlashing_HI
SN2_ILLU_GreenLed_HI
SN2_ILLU_NoLightLed_HI
soundgate 2 · USer guid GUIDE
Battery Life
The battery life of your SoundGate 2 device depends
on the type and duration of usage. The table below
indicates the maximum time a completely charged
SoundGate 2 battery will run for various functions.
Function
Maximum
Battery Life (hrs)
Stand-by
up to 60 hours
Streaming audio with
neck strap attached
up to 10 hours
Battery charge time
2 hours
Stand-by mode is when the SoundGate 2 is powered
ON but is not actively being used. Phone calls
with connected Bluetooth® mobile phones may still
be received in Stand-by mode.
Note!
The rechargeable battery should not be
drained completely. Keeping the battery fully
charged will prolong its life. You cannot
replace the battery yourself. Please return
the device to your hearing care provider
for service, if necessary.
17
18
sonic · Soundgate 2
Attaching the Neck Strap
It is recommended to use your neck strap at all
times when streaming audio from the SoundGate 2.
The neck strap serves as an antenna and helps
direct the audio signal to your hearing instruments.
Insert both ends of the neck strap into the neck strap
jacks of your SoundGate 2, as shown below. When
the neck strap is inserted completely, it will click.
soundgate 2 · USer guid GUIDE
17
SN2_ILLU_NeckStrapAttach_HI
Note!
Using SoundGate 2 without the neck strap
requires more power – consequently
maximum streaming time is reduced to
5 hours on one full battery charge.
19
8
20
sonic · Soundgate 2
Wearing the SoundGate 2
Please use the guidelines below to determine how your
SoundGate 2 should be worn for different types of use.
Hands free with neck strap
Recommended uses:
Bluetooth streaming, wired
connection to MP3 or PC
SN2_ILLU_WearingPositionNeck_HI
SN2_ILLU_WearingPositionHand_HI
SN2_ILLU_WearingPositionPocket_HI
Hand held or in the pocket
Recommended use:
remote control
soundgate 2 · USer guid GUIDE
Use of the Protective Skin
A protective skin is included in your SoundGate 2
package to help protect the device from debris
and light moisture. The protective skin may be used
in any of the recommended wearing positions.
To use, insert the SoundGate 2 completely into
the protective skin as indicated below.
6.2
SN2_ILLU_ProtectiveSkinInsert_HI
Note!
Clean your protective skin with soap
and warm water, and ensure it is completely
dry before reinserting your SoundGate 2 		
device.
21
22
sonic · Soundgate 2
Microphone
The microphone in the SoundGate 2 is only active
during streamed phone calls. In all other situations
the microphone is turned off.
12 inches
To ensure optimal sound quality for the person you
are speaking with during streamed phone calls, it is
recommended to position the SoundGate 2 microphone
4 –12 inches (10–30 cm) from your mouth.
21
SN2_ILLU_MouthToMicrophone_HI
soundgate 2 · USer guid GUIDE
23
SoundGate 2 Operation
Your SoundGate 2 can be used in many ways to improve
communication and add convenience for daily listening.
Whether using the SoundGate 2 as a remote control
to change your hearing instrument volume settings
and listening programs or streaming audio from
Bluetooth® enabled devices, the following pages
will help you to become better acquainted with your
SoundGate 2 operation.
24
sonic · Soundgate 2
Turning Your SoundGate 2 ON and OFF
Press the SoundGate 2 Power key for
approximately 2 seconds to turn your SoundGate 2
device ON/OFF.
The LED indicator on the top of the SoundGate 2
will be green when your device is powered ON
with a charged battery.
The LED indicator will be off when your
SoundGate 2 is powered OFF.
If the SoundGate 2 is powered OFF and its
battery is being charged, the LED indicator will flash
green.
soundgate 2 · USer guid GUIDE
LED Indicator
SoundGate 2 Status
Power ON
with charged battery
Power OFF
Power OFF
with connected
power source
SN2_ILLU_GreenLed_HI
SN2_ILLU_NoLightLed_HI
SN2_ILLU_GreenLedFlashing_HI
25
26
sonic · Soundgate 2
Volume and Program Adjustment
The SoundGate 2 may be used to optimize your hearing
instrument(s) volume control and listening program
settings.
Adjusting volume
SN2_ILLU_VolumeUpOrDown_HI
A short press to the
SoundGate 2 Volume Up
or Down key will adjust
the listening volume in
your hearing instrument(s).
soundgate 2 · USer guid GUIDE
Changing programs
2 sec.
27
If multiple listening p
­ rograms
have been configured,
you may cycle forward or
backward through the
available programs by
pressing and holding the
SoundGate 2 Volume Up
or Down key for approximately
2 seconds.
Note: When streaming audio,
it is not possible to change
listening p
­ rograms. You
must first disconnect from
the streamed audio source.
SN2_ILLU_VolumeUpOrDownTwoSeconds_HI
28
sonic · Soundgate 2
Pairing to a Mobile Phone
or other Bluetooth® Devices
Before streaming audio to your hearing instruments,
a secure connection must be established between
the SoundGate 2 and a Bluetooth® enabled device
(i.e. mobile phone). Ensure the SoundGate 2 and
Bluetooth® device to be paired are within one meter
of each other during the pairing process.
Prepare
Bluetooth®
device
for pairing
Refer to the manual of
the mobile phone or audio
device and prepare the device
for Bluetooth® pairing
as instructed.
Set the
SoundGate 2
into pairing
mode
Press and hold the Power key
for approximately 5 – 6 seconds until
the LED indicator flashes rapidly
blue.
Pairing mode will be active
for 2 minutes and may be cancelled
by pressing the Power key for
3 seconds.
soundgate 2 · USer guid GUIDE
Activate
pairing on
the Bluetooth®
device
29
When your Bluetooth® device
searches for and locates the
SoundGate 2, “SoundGate 2” will
appear in the device display.
Select the SoundGate 2 from
your device menu and when
prompted to enter a pin code,
enter “0000”.
Some devices may require you
to select “Connect” in the display
menu. Please refer to the manual
of your Bluetooth® device for its
specific instructions.
The SoundGate 2 is capable of storing up to 8 paired
devices at the same time. When the maximum number
of paired devices is reached, the SoundGate 2 will begin
to overwrite the oldest pairings.
If you would like to clear all previously paired devices,
press and hold the Volume Up key and Power key
at the same time for more than 5 seconds.
30
sonic · Soundgate 2
Connecting to paired Bluetooth® devices
When the SoundGate 2 has been paired and is within
range of a Bluetooth® device, the devices will
automatically locate each other. Use the appropriate
button on your SoundGate 2 to activate to whichever
Bluetooth® source you wish to listen to.
soundgate 2 · USer guid GUIDE
31
Using with a Mobile Phone
Your SoundGate 2 provides a Bluetooth® link between
your hearing instrument(s) and your mobile phone
to act like a wireless headset. You should wear
SoundGate 2 with the neck strap at all times when
using with a mobile phone. Once you have paired
your mobile phone to the SoundGate 2 as instructed
above, the phone will automatically indicate that
a Bluetooth® connection is active.
Make an outgoing
phone call
SN2_ILLU_SoundgatePhoneKeyNoLight_HI
When connected via Bluetooth®
to your SoundGate 2, calls
made by your mobile phone will
automatically be transmitted
to your hearing instrument(s).
You do not need to operate
the SoundGate 2.
32
sonic · Soundgate 2
Answer
an incoming
phone call
You will hear a ringing tone
in your hearing instruments
when you receive phone calls
to your Bluetooth® connected
mobile phone. The Phone key
on your SoundGate 2 will
also flash rapidly green.
A short press to the
SoundGate 2 Phone key
will accept the incoming call.
The Phone key will remain
illuminated green as long
as the call is active.
While talking
2_ILLU_SoundgatePhoneKeyGreenFlash_HI
Speak into the microphone
of the SoundGate 2
(optimal distance between
your mouth and the
SoundGate 2 microphone
is approximately
12 inches/30 cm).
soundgate 2 · USer guid GUIDE
Transfer a call back
to the mobile phone
When in a call, press and hold
the SoundGate 2 Phone key
for 2 – 3 seconds to transfer
control of the call back to the
mobile phone. A subsequent
2 – 3 second press will return
control to the SoundGate 2.
Such call transfers typically
must also be acknowledged/
accepted on the connected
mobile phone.
Mute hearing
instrument
microphones
SN2_ILLU_SoundgatePhoneKeyGreenPress_HI
2 sec.
SN2_ILLU_VolumeUpOrDownTwoSeconds_HI
33
If distracted by background
noise during a mobile phone
call, you may press and hold
the Volume Up or Down key
for 2 – 3 seconds to mute
your hearing instrument
microphones.
34
sonic · Soundgate 2
End a phone call
SN2_ILLU_SoundgatePhoneKeyNoLight_HI
Reject an
incoming
phone call
When a phone call is
complete, a short press on
the SoundGate 2 Phone key
will terminate the call.
The previous listening
program or streaming state
will resume.
You may also end the call from
your mobile phone or wait
for the person on the other
end to terminate the call.
The previous listening program
or streaming state will also
resume in this case.
A short press on the
SoundGate 2 Volume Down key
will reject an incoming call
and the current listening
program or streaming state
will resume.
soundgate 2 · USer guid GUIDE
35
Last call return
To automatically prompt a call
to the last number dialed
from your paired Bluetooth®
mobile phone, press and hold
the SoundGate 2 Phone key
for 2 – 3 seconds.
Voice dialing
For connected mobile phones
which support voice dialing,
a short press on the
SoundGate 2 Phone key will
enable voice dial function.
SN2_ILLU_SoundgatePhoneKeyNoLight_HI
SN2_ILLU_SoundgatePhoneKeyNoLight_HI
36
sonic · Soundgate 2
Using with an MP3 Player or Computer
The SoundGate 2 can be used to connect to audio
sources such as MP3 players or personal computers
either:
·· Via a wireless Bluetooth® connection, or
·· Via a wired cable connection
Wireless connection
To hear music or audio wirelessly from e.g. an
MP3 player or computer with built-in Bluetooth®,
make sure the device has been paired to your
SoundGate 2 (pages 30 to 32), that both devices
are powered on, and are within range of each other
(< 33 feet).
1
32
soundgate 2 · USer guid GUIDE
37
Begin audio streaming by giving a short press to
he SoundGate 2 Auxiliary input key.
When audio streaming is active, the Auxiliary input key
will illuminate orange.
To end listening through the wireless source and
resume the previous
listening program or streaming
SN2_ILLU_AuxKeyPress_HI
state, give another short press to the Auxiliary input
key.
SN2_ILLU_AuxKeyOrange_HI
38
sonic · Soundgate 2
Wired Connection
The SoundGate 2 can be used with a wide range
of audio devices via a wired connection also.
Plug one end of the 3.5 mm stereo cable included
with your SoundGate 2, into the appropriate 3.5 mm
headset jack of the MP3, computer or audio source
of choice. Plug the opposite end into the 3.5 mm
auxiliary input jack of the SoundGate 2 as indicated
below.
Ensure the music or audio source in your device
is playing and un-muted, and give a short press
to the SoundGate 2 Auxiliary input key to begin
listening.
To end listening through the wired source and resume
the previous listening program or streaming state,
give another short press to the Auxiliary input key.
soundgate 2 · USer guid GUIDE
39
Note!
The SoundGate 2 has been linked to your 		
hearing instrument(s) by your hearing
care provider. The hearing instrument(s)
will only accept remote control commands
and audio streaming from the SoundGate 2
to which they are linked. This ensures that
other hearing instruments cannot intercept
phone calls or other audio from your
SoundGate 2.
Audio streaming is one-way communication
from the SoundGate 2 to the hearing 		
instrument(s). When audio streaming is 		
stopped, the SoundGate 2 instructs the hearing
instruments to release the controls and 		
resume normal operation.
40
sonic · Soundgate 2
Using the Telecoil
The SoundGate 2 has a built-in induction loop receiver,
which can be used to pick up audio information from
auditoriums, churches or public buildings which have
an installed audio loop.
If you are unsure if a location has an audio loop
installed, look for the universal symbol below.
To activate and begin listening via an installed
audio loop, press and hold the SoundGate 2
Auxiliary input key for 2 – 3 seconds.
soundgate 2 · USer guid GUIDE
41
To end listening through the looped source and resume
the previous listening program or streaming state, give
another 2 – 3 second press to the Auxiliary input key.
SN2_ILLU_AuxKeyPress_HI
42
sonic · Soundgate 2
SoundGate 2 Wireless Range
External audio device SoundGate 2 (Bluetooth®)
The SoundGate 2 has a built in Bluetooth® receiver,
which is used to receive audio signals from external
communication devices that also use Bluetooth®.
Mobile phones, wireless headsets and laptop
computers are all among the devices you may wish
to stream audio from. See pages 30 to 32 of this
manual for step by step instructions to pair your
SoundGate 2 to a specific Bluetooth® enabled device.
In order to pair to or stream audio information
from an external Bluetooth® enabled device, it is
recommended to keep your SoundGate 2 within
a range of approximately 33 feet (10 meters). This
range may be affected by objects between the
SoundGate 2 and the connected Bluetooth® source.
This range may also be affected by the quality
of the other device’s antenna.
soundgate 2 · USer guid GUIDE
34
43
SN2_ILLU_SoundgateToWorldViaBluetooth_HI
SoundGate 2 hearing instrument range
The SoundGate 2 has a built-in wireless transmitter,
which automatically streams audio information to your
hearing instrument(s).
In order to stream information without interruption,
it is recommended to keep your SoundGate 2 unit
and your hearing instrument(s) within a range of
approximately 40 inches (1 meter). This range could
be reduced by metal objects and/or strong magnetic
fields.
44
sonic · Soundgate 2
Always wear the neck strap antenna while streaming
audio from your SoundGate 2.
35
SN2_ILLU_SoundgateWithNeckStrap_HI
soundgate 2 · USer guid GUIDE
45
Visual Indicators
Light
Action
Status
Phone key
Blinking GREEN
Phone ringing
Steady GREEN
Active phone call
No light
No active calls
Blinking
ORANGE
Pairing to TV
Adapter
Steady
ORANGE
Active streaming TV
Adapter
No light
No streaming
TV Adapter
Fading
ORANGE
(Paired) Auxiliary
source available
TV key
Auxiliary
Input key
SN2_ILLU_SoundgatePhoneKeyNoLight_HI
Steady
ORANGE
Active streaming
Auxiliary
source, T-coil
No light
No streaming
Auxiliary source,
T-coil
2_ILLU_TelevisionKeyNoLight_HI
46
sonic · Soundgate 2
Light
Action
Status
LED
indicator
Blinking BLUE
Bluetooth Pairing
Mode
Steady GREEN
Battery OK
Blinking GREEN
Incoming phone call
Steady RED
Battery is low
Blinking RED
Battery is
critically low
No light
SoundGate 2
is OFF
SN2_ILLU_NoLightLed_HI
soundgate 2 · USer guid GUIDE
Notes
47
48
sonic · Soundgate 2
Troubleshooting
Pairing
Problem
SoundGate 2
will not enter
Bluetooth®
pairing mode
The SoundGate 2 is powered OFF.
The SoundGate 2 battery
is critically low.
My Bluetooth®
device is not
locating the
SoundGate 2.
The SoundGate 2 is out
of range.
Pairing was
unsuccessful.
The SoundGate 2 and/or
Bluetooth® device was
not in pairing mode when
attempting to pair.
The SoundGate 2 is already
connected and within range of
another active Bluetooth® device.
The incorrect passcode
was entered.
soundgate 2 · USer guid GUIDE
49
Solution
Turn the SoundGate 2 ON.
Recharge the SoundGate 2 battery.
Ensure the paired SoundGate 2 and Bluetooth®
device are within 33 feet (10 meters) of each other.
Turn OFF any active Bluetooth® devices which
have previously been paired to the SoundGate 2.
Ensure the SoundGate 2 and Bluetooth® device
are actively in their pairing states when repeating
the pairing process. Press and hold the SoundGate 2
Power key for approximately 5 – 6 seconds until
the LED indicator flashes rapidly blue. The
SoundGate 2 pairing mode is active for 2 minutes.
Repeat the pairing process and enter
the password: 0000 (four zeros) into the Bluetooth®
device.
50
sonic · Soundgate 2
Phone
Problem
The SoundGate 2
Phone key does
not blink when
the phone is
ringing, and there
is no ringing
indication
in the hearing
instruments.
The SoundGate 2 and phone
are not paired to each other.
The Bluetooth® function and/or
power are turned OFF on
the SoundGate 2 or Bluetooth®
phone.
The SoundGate 2 battery
is critically low.
The SoundGate 2
Phone key is
blinking when
the phone is
ringing but I hear
no ringing
indication in my
hearing
instruments.
The SoundGate 2 is out
of Bluetooth® range.
The audio in
my hearing
instruments
drops out.
The SoundGate 2 is out
of Bluetooth® range.
The neck strap antenna is not
mounted to the SoundGate 2.
soundgate 2 · USer guid GUIDE
Solution
Pair the SoundGate 2 and selected Bluetooth®
phone (see pages 30 to 32).
Ensure the SoundGate 2 and Bluetooth® phone
are powered ON. Refer to the manual of your
Bluetooth® phone to ensure Bluetooth® function
is active.
Recharge the SoundGate 2 battery.
Ensure the SoundGate 2 and Bluetooth® phone
are within the recommended 33 feet (10 meters)
of each other.
Ensure the SoundGate 2 and Bluetooth® phone are
within the recommended 33 feet (10 meters) of each
other.
While streaming, it is recommended to use
the neck strap antenna to prevent drop outs.
51
52
sonic · Soundgate 2
Phone
Problem
The other party
has difficulty
hearing my voice
on the phone.
The SoundGate 2 microphone
is not picking up your voice
clearly.
I have difficulty
understanding
the other party
when I am in noisy
environments.
Environmental sounds
interfere with speech
understanding.
Volume is insufficient.
I hear beeps
in my hearing
instruments
when operating
my mobile phone.
The key press feature is activated
in your mobile phone.
soundgate 2 · USer guid GUIDE
Solution
Ensure the SoundGate 2 microphone is positioned
within 12 inches / 30 cm of your mouth during
Press and hold the Volume Up or Down key
for 2 – 3 seconds to mute the hearing instrument
microphones.
Caution: Do not mute the hearing instrument
microphones in listening situations that require
your better hearing, e.g. traffic.
Adjust the volume on your SoundGate 2 device
to a sufficient volume to improve understanding.
Refer to the manual of your phone to deactivate
the key press tone feature.
53
54
sonic · Soundgate 2
Wired audio
Problem
There is no audio
in the hearing
instruments.
The audio source needs
to be turned on and connected
to the SoundGate 2.
Volume level
is too high.
Volume needs to be adjusted
on the connected wired audio
source.
Charging
Problem
SoundGate 2 does
not work even
while charging.
The battery is drained
completely.
soundgate 2 · USer guid GUIDE
55
Solution
Verify that the audio source is powered ON and
the 3.5 mm jack stereo cable is completely connected
to both the SoundGate 2 and the selected device.
Refer to the wired connection steps on page 40
of this manual.
Adjust the volume on the audio source to a level
that suits you.
Solution
The SoundGate 2 battery must be charged for at least
20 minutes before it can operate. For optimal use,
avoid draining the battery completely.
56
sonic · Soundgate 2
Maintenance
The SoundGate 2 requires a minimum amount of
regular maintenance to ensure proper function.
Wipe the SoundGate 2 daily with a dry or slightly
damp cloth to remove any debris from its surface.
The microphone opening and audio input ports must
be kept free of dirt and debris at all times. The small
cleaning brush for your hearing instrument(s) may
be used to clean these areas.
Do not submerge your SoundGate 2 or its neck strap
into water or other liquids at any time.
The SoundGate 2 is sealed and you should not attempt
to open it. If problems occur which cannot be solved
by the guidelines within this manual, you should
contact your hearing care provider.
soundgate 2 · USer guid GUIDE
57
International Warranty
The Sonic SoundGate 2 has a limited warranty,
covering defects in materials and workmanship.
This warranty covers the SoundGate 2 itself, but not
accessories such as charger units, cable, etc.
This warranty becomes invalid if a defect is a result
of misuse or maltreatment.
This warranty is void if non-authorized personnel
have repaired the SoundGate 2. Please review the
warranty card with your hearing care provider
and make sure that your warranty card is completed.
In addition to the Bluetooth® transmitter, the
SoundGate 2 contains a radio transmitter using
short range magnetic induction technology
working at 3.84 MHz. The magnetic field strength
of the transmitter is < – 15 dBµA/m @ 10 m.
The emission power from the SoundGate 2 is below
international emission limits for Human Exposure.
For comparison, the radiation of the SoundGate 2
is less than unintended electromagnetic radiation
from hair dryers, electric shavers, etc.
The SoundGate 2 complies with the international
standards concerning electromagnetic compatibility.
58
sonic · Soundgate 2
Information to the User Regarding the Radio
Communication Part of the Device
Sonic Innovations, Inc.
SoundGate 2
FCC ID ZTOSGATE2
IC:
9799A-SGATE2
Statement of compliance:
This device complies with part 15 of the
FCC Rules and RSS-210 of Industry Canada.
Operation is subject to the following two
conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference
received, including interference that may cause
undesired operation.
This Class B digital apparatus complies with Canadian
ICES-003.
soundgate 2 · USer guid GUIDE
59
Note:
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant
to part 15 of the FCC Rules.
These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates uses and can
radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause
harmful interference to radio communications.
However, there is no guarantee that interference will
not occur in a particular installation.
If this equipment does cause harmful interference
to radio or television reception, which can be
determined by turning the equipment off and on,
the user is encouraged to try to correct the
interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
·· Increase the separation between the equipment
and receiver.
·· Connect the equipment into an outlet on a circuit
different from that to which the receiver is
connected.
·· Consult the dealer or an experienced radio/TV
technician for help.
60
sonic · Soundgate 2
Caution:
Changes or modifications not expressly approved by
Sonic Innovations, Inc. could void the user’s authority
to operate the equipment.
soundgate 2 · USer guid GUIDE
61
Declaration of Conformity
This device is classified as accessory in Class I for
medical devices and is in conformance with the
essential requirements of the Directive 93/42/EEC
of the Council of the European Communities
concerning medical devices, MDD. The radio
communication part of the device complies with
the essential requirements of the Directive 1999/5/EC
of the European Parliament on radio equipment
and telecommunications terminal equipment, R&TTE.
This is certified by applying for the following marking:
0682
62
sonic · Soundgate 2
Information and Explanation of Symbols
The CE conformity marking indicates
conformance to all applicable
European Directives
This symbol indicates that it is
important for the user to read
and take into account the relevant
information in these instructions
for use
This sign indicates important safety
information that must be observed
to minimize risks or to avoid
hazardous situations
Important information for handling
and product safety
The crossed-out wheeled bin
indicates that the European Directive
on waste of electronic equipment
applies
soundgate 2 · USer guid GUIDE
Operating
conditions
The product is designed such that
it functions without problem
or restrictions if used as intended,
unless otherwise noted in these
instructions for use. The operating
temperature for the SoundGate 2
is 10 – 45°C.
Transport
and storage
conditions
During transport or storage,
the temperature should not exceed
the limit value of – 25°/60° ­C.
63
64
sonic · Soundgate 2
Service
If the information listed on the previous pages did not
solve a problem you are having with your SoundGate 2
device, please contact your hearing care provider.
Do not attempt to repair your SoundGate 2 device
yourself.
Place stamp with dispenser name and address here:
soundgate 2 · USer guid
Notes
65
66
sonic · Soundgate 2
Notes
137740 | UK
World Headquarters
Sonic Innovations, Inc.
2501 Cottontail Lane
Somerset, NJ 08873 USA
+ 1 888 423 7834
International
Sonic AG
Morgenstrasse 131B
3018 Bern, Switzerland
+ 41 31 560 21 21
Australia
Sonic Australia
1/10 Dorsey Street
Milton, QLD 4064, Australia
Tel: + 61 7 3368 4044
Free call (Australia only)
1800 639 263
Canada
Sonic Innovations Canada Ltd.
2885-B le Corbusier Blvd
Laval, Québec H7L 4J5
+ 1 800 667 7664
06.13 | 137740 | UK
www.sonici.com

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History When                    : 2010:01:14 17:05:58+01:00, 2010:01:14 17:05:58+01:00, 2010:01:14 17:06:30+01:00, 2010:01:14 17:09:26+01:00, 2010:01:22 09:12:13+01:00, 2010:03:22 09:02:54+01:00, 2010:03:22 09:07:15+01:00, 2010:06:24 09:41:33+02:00, 2010:08:31 13:31:29+02:00, 2010:08:31 13:35:51+02:00, 2010:08:31 13:49:51+02:00, 2010:09:15 09:47:45+02:00, 2010:09:23 08:18:01+02:00, 2010:09:23 08:18:01+02:00, 2010:09:23 08:25:22+02:00, 2010:09:23 08:30:08+02:00, 2010:09:23 09:07:33+02:00, 2010:09:23 09:07:33+02:00, 2010:09:24 10:24:10+02:00, 2010:09:28 13:28:54+02:00, 2010:09:29 16:35:15+02:00, 2010:11:12 09:33:32+01:00, 2010:11:12 13:19:29+01:00, 2010:11:15 11:28:05+01:00, 2010:11:15 11:45:43+01:00, 2010:11:15 11:47:19+01:00, 2010:11:15 12:30+01:00, 2010:11:15 12:32:46+01:00, 2010:11:15 13:36:12+01:00, 2010:11:15 14:07:46+01:00, 2010:11:15 14:11:09+01:00, 2010:11:22 15:25:08+01:00, 2010:11:22 15:25:40+01:00, 2010:11:22 15:26:50+01:00, 2010:11:22 15:27:18+01:00, 2010:11:22 15:29:37+01:00, 2010:11:22 15:42:29+01:00, 2010:11:23 11:29:32+01:00, 2010:11:23 11:30:20+01:00, 2010:11:24 09:47:49+01:00, 2010:11:24 09:47:49+01:00, 2010:11:30 16:12:08-07:00, 2010:11:30 16:12:08-07:00, 2010:11:30 16:18:19-07:00, 2010:11:30 16:19:12-07:00, 2010:11:30 16:20:21-07:00, 2010:12:01 09:53:19-07:00, 2010:12:02 08:25:41-07:00, 2010:12:02 08:26:16-07:00, 2010:12:02 08:26:16-07:00, 2010:12:02 08:40:58-07:00, 2010:12:17 13:05:56-07:00, 2010:12:17 13:08:55-07:00, 2010:12:20 13:22:37-07:00, 2010:12:20 13:24:54-07:00, 2010:12:20 13:25:54-07:00, 2010:12:20 13:33:21-07:00, 2010:12:20 13:34:55-07:00, 2010:12:21 13:18:43-07:00, 2010:12:21 13:21:37-07:00, 2010:12:21 13:22:30-07:00, 2010:12:21 13:27:19-07:00, 2010:12:21 14:15-07:00, 2010:12:21 14:15:27-07:00, 2011:07:05 13:58:48+02:00, 2011:07:05 13:58:48+02:00, 2011:07:05 14:05:01+02:00, 2011:07:05 14:32:52+02:00, 2011:07:05 14:35:52+02:00, 2011:07:05 16:19:08+02:00, 2011:07:05 16:19:42+02:00, 2011:07:12 11:07:56+02:00, 2011:07:12 11:17:55+02:00, 2011:07:12 11:20:24+02:00, 2011:07:12 11:44:56+02:00, 2011:07:13 13:34:03+02:00, 2011:10:14 12:00:16+02:00, 2011:10:14 12:40:44+02:00, 2011:10:14 15:13:12+02:00, 2011:10:14 15:25:33+02:00, 2011:10:14 15:53:46+02:00, 2011:10:17 08:43:45+02:00, 2011:10:17 11:59:34+02:00, 2011:10:17 12:44:53+02:00, 2011:10:18 10:43:21+02:00, 2011:10:18 10:55:51+02:00, 2011:10:18 11:25:54+02:00, 2011:10:18 14:23:54+02:00, 2011:10:18 15:20:53+02:00, 2011:10:19 12:00:52+02:00, 2011:10:19 12:01:35+02:00, 2011:10:19 13:15:13+02:00, 2011:10:19 13:26:17+02:00, 2011:10:19 14:36:43+02:00, 2011:10:20 09:53:07+02:00, 2011:10:20 10:04:07+02:00, 2011:10:20 10:06:34+02:00, 2011:10:21 09:12:38+02:00, 2011:10:21 10:45:14+02:00, 2011:11:07 13:03:12+01:00, 2011:11:09 16:20:27+01:00, 2011:12:09 09:33:15+01:00, 2011:12:09 09:59:33+01:00, 2011:12:09 10:02:40+01:00, 2011:12:09 11:49:19+01:00, 2013:06:11 10:55:45+02:00, 2013:06:11 10:59:42+02:00, 2013:06:11 11:59:05+02:00, 2013:06:11 13:50:57+02:00, 2013:06:11 13:51:11+02:00, 2013:06:11 17:10:45+02:00, 2013:06:11 17:24:18+02:00, 2013:06:11 17:25:57+02:00, 2013:06:12 10:33:59+02:00, 2013:06:12 10:47:01+02:00, 2013:06:12 10:55:23+02:00, 2013:06:12 11:09:22+02:00, 2013:06:12 11:10:45+02:00, 2013:06:12 11:11:40+02:00, 2013:06:12 11:14:55+02:00, 2013:06:12 11:21:09+02:00, 2013:06:12 11:23:04+02:00, 2013:06:12 11:30:03+02:00, 2013:06:13 08:31:52+02:00, 2013:06:13 08:35:57+02:00, 2013:06:13 08:37:12+02:00, 2013:06:13 08:37:56+02:00, 2013:06:13 08:39:15+02:00, 2013:06:13 08:40:46+02:00, 2013:06:18 16:19:28+02:00, 2013:06:18 16:23:26+02:00, 2013:06:18 16:24:30+02:00, 2013:06:18 16:25:15+02:00, 2013:06:19 11:24+02:00, 2013:06:25 15:32:24+02:00, 2013:06:25 15:32:50+02:00, 2013:06:26 11:59:52+02:00, 2013:06:26 12:00:53+02:00
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Create Date                     : 2013:06:28 10:32:08+02:00
Modify Date                     : 2013:06:28 10:32:26+02:00
Metadata Date                   : 2013:06:28 10:32:26+02:00
Creator Tool                    : Adobe InDesign CS5.5 (7.5.3)
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Page Image                      : (Binary data 6506 bytes, use -b option to extract), (Binary data 3228 bytes, use -b option to extract)
Doc Change Count                : 7990
Format                          : application/pdf
Producer                        : Adobe PDF Library 9.9
Trapped                         : False
Page Count                      : 68
Creator                         : Adobe InDesign CS5.5 (7.5.3)
EXIF Metadata provided by EXIF.tools
FCC ID Filing: ZTOSGATE2

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