Sonos RM010 802.11 b/g/n 3x3 CLIENT DEVICE User Manual PLAY5Guide EN

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Document ID	2723874
Application ID	W5R1zPc97ZJJm30XXtdJgA==
Document Description	Users Manual
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	29.59kB (369901 bits)
Date Submitted	2015-08-24 00:00:00
Date Available	2016-02-12 00:00:00
Creation Date	2014-08-06 11:31:08
Producing Software	Acrobat Distiller 11.0 (Windows)
Document Lastmod	2015-07-20 20:35:44
Document Title	PLAY5Guide_EN
Document Creator	FrameMaker 12.0.2
Document Author:	Sonos, Inc.

Sonos® PLAY:5 (gen 2)
The all-new Play:5® is the ultimate smart speaker for today’s streaming universe—powerfully smart, finetuning its sound to bring you all the energy and emotion the artist packed into the original recording.
• Hardware and software custom-designed by Sonos to produce pure, immersive sound that’s crystal
clear at any volume.
• Powered by 3 tweeters and 3 mid-woofers, each with a dedicated amplifier, perfectly tuned to match the
speakers and acoustic architecture.
• Works seamlessly with the complete range of Sonos products
New to Sonos?
It takes just a few steps to get your Sonos system up and running—simply follow the setup instructions
packaged with your PLAY:5. Once you’ve got it set up, you can add additional Sonos products any time.
Adding to an existing Sonos system?
The Sonos system can be easily expanded room by room. If you are adding this PLAY:5 to an existing Sonos
system, you can turn directly to "Adding to an Existing Sonos System" on page 6.
2
Product Guide
Your Home Network
To access Internet music services, Internet radio, and any digital music stored on your computer or NetworkAttached Storage (NAS) device, your home network must meet the following requirements:
Home network requirements
Note: Your network must have a high-speed Internet connection, as the Sonos
system is designed to provide you with free, online software updates. Your Sonos
system must be registered to receive these updates so be sure to register during
the setup process. We do not share your e-mail address with other companies.
• High-speed DSL/Cable modem, or fiber-to-the-home broadband connection for proper playback of
Internet-based music services. (If your Internet service provider only offers Satellite Internet access, you
may experience playback issues due to fluctuating download speeds.)
• If your modem is not a modem/router combination and you want to take advantage of Sonos' automatic
online updates, or stream music from an Internet-based music service, you must install a router in your
home network. If you do not have a router, purchase and install one before proceeding. If you are going
to use the Sonos Controller App on an Android™ or iOS device, or you are setting up Sonos wirelessly,
you will need a wireless router. Please visit our website at http://faq.sonos.com/apps for more
information.
Note: Sonos communicates over a 2.4GHz home network supporting 802.11
b/g/n wireless technology. 5GHz networks are not supported in a completely
wireless Sonos setup.
Connect a Sonos BOOST (or player) to your router if:
• You have a larger home where the WiFi performance isn’t reliable and you want to strengthen the
wireless performance of your Sonos system.
• Your WiFi network is already in high demand with streaming video and web surfing and you want to
create a separate wireless network exclusively for your Sonos speakers.
• Your home network is 5GHz only (not switchable to 2.4GHz).
For best results, you should connect the computer or NAS drive that contains your personal music library
collection to your home network router using an Ethernet cable.
Computer software requirements
• Windows® XP SP3 and higher (while Windows XP SP3 and higher are compatible with Sonos version
5.1 and higher, standard wireless setup is only supported on Windows 7 and higher)
• Macintosh® OS X 10.7 and higher
iOS software requirements
• Compatible with iPhone, iPad and iPod touch running iOS 6.0 and higher. Certain features may require
later versions of iOS.
Sonos PLAY:5
Android software requirements
Android™ 2.2 and higher, certain features require higher versions of Android; standard wireless setup is only
supported on Android 2.3 or 4.0 and higher.
Note: For the latest system requirements, including supported operating system
versions, please visit our website at http://faq.sonos.com/specs.
Sonos Controllers
You can use any Sonos controller with the Sonos PLAY:5, including:
• Sonos Controller for Android—Touch the Play Store or Market button on your Android device to
download the free Sonos application from Google Play.
• Sonos Controller for iOS —Touch the App Store button on your iPhone, iPod touch or iPad to
download the free Sonos controller application, or download the application from iTunes®. (If you
download from iTunes, you will need to sync before you see the Sonos logo display on your device.)
• Sonos Controller for Mac or PC—Download from our website at:
www.sonos.com/support/downloads.
• Sonos CONTROL —(this product has been discontinued, but it’s compatible with your new Sonos
product)
4
Product Guide
Sonos PLAY:5 Front
Touch Controls
Note: The Sonos PLAY:5’s front grille is not removable. Tampering with the grille
may result in damage to your PLAY:5.
On/Off
Your Sonos system is designed to be always on; the system uses minimal
electricity whenever it is not playing music.
• To quickly stop streaming audio in all rooms, select Pause All from the
Rooms menu on a Sonos controller.
• To stop streaming audio in one room, you can touch the Play/Pause
button on the PLAY:5.
Status indicator
Indicates the current status of a Sonos product. When the PLAY:5 is in normal
operation, the white indicator is dimly lit. When touch controls are activated, the
white light is brightly illuminated.
For a complete list of status indications, please go to http://faq.sonos.com/led.
Play/Pause
Toggles between playing and pausing the audio (defaults to restarting the same
music source when pressed unless a different source is selected). Touch to
start or stop streaming audio.
5
Sonos PLAY:5
Volume up (+)
When placed horizontally, the Volume Up touch control is on the right.
When placed vertically, the Volume Up touch control is above the logo.
Volume down (-)
When placed horizontally, the Volume Down touch control is on the left.
When placed vertically, the Volume Down touch control is below the logo.
Touch and hold the volume control for rapid volume change.
Next track
Swipe from left to right between the touch controls to go to the next track
Swipe from right to left between the touch controls to go to the previous track.
Previous track
(Next/Previous touch controls do not work when listening to a radio station).
Sonos PLAY:5 Back
Join button
Press the round Join button to connect the PLAY:5 to your Sonos system.
Ethernet port
You can use an Ethernet cable to connect the PLAY:5 to your home network.
AC power (mains) input
(~100-240 V, 50-60 Hz)
Use only the supplied power cord to connect to a power outlet (using a third
party power cord will void your warranty).
3.5mm (1/8") stereo audio in
(2V)
To connect to a portable music player, use a 3.5mm to 3.5mm stereo audio
cable to connect from the audio output on the device to the PLAY:5’s analog
audio input.
To connect an audio component such as a CD player, use a 3.5mm (1/8") ministereo to RCA audio cable. (Plug the mini-stereo end into the audio input on the
PLAY:5 and plug the RCA end into the audio outputs on the audio component.)
6
Product Guide
Selecting a Location
The PLAY:5 is designed to produce great sound wherever it's placed. For maximum performance, we have a
few guidelines:
• For a single PLAY:5 speaker Sonos recommends positioning the speaker horizontally, enabling stereo
sound over a wide sound stage. A single PLAY:5 speaker positioned in vertical mode is a mono speaker
(there is no stereo separation).
• For stereo pair placement information, see "Optimum stereo pair placement information" on page 7.
• Place the PLAY:5 across the room from where you will be listening (at or close to your ear height for best
results).
Caution: The PLAY:5 is not water-resistant. Don’t leave it outside during a rain
storm or position it near water.
Adding to an Existing Sonos System
Once you’ve got your Sonos system set up, you can easily add more Sonos products any time (up to 32).
1. Select a location for your PLAY:5 (see page 6 for optimal placement guidelines.)
2. Attach the power cord to the PLAY:5 and apply power. Be sure to push the power cord firmly into the unit.
Note: If you want to make a wired connection, connect a standard Ethernet cable
from your router (or a live network wall plate if you have built-in wiring) to the
Ethernet port on the back of the Sonos product.
3. Choose one of the following options:
• Using a handheld Sonos controller: Select Add a Player or SUB from the Settings menu and follow the
on-screen prompts to add this product to your Sonos system.
• Using the Sonos Controller for Mac or PC: Select Add a Player or SUB from the Manage menu and
follow the prompts to add this product to your Sonos system.
Thick walls, 2.4 GHz cordless telephones, or the presence of other wireless devices can interfere with or block
the wireless network signals from your Sonos system. If you experience difficulty after positioning a Sonos
product, try one or more of the following resolutions—relocate the Sonos product; change the wireless
channel your music system is operating on; connect a Sonos product to your router if your setup is currently
wireless.
Tuning the Sound For Your Room (Trueplay™)
While you can locate Sonos speakers just about anywhere, the size and shape of your room and the objects in
it can distort your speaker’s sound. To ensure a speaker sounds right no matter where you place it, Sonos
speakers include Trueplay. If you have an iPhone, iPad or iPod Touch running iOS7 or later, you can use
Trueplay tuning to make every Sonos speaker sound right for the room and true to the music.
Sonos uses your iOS device’s microphone to measure acoustic distortion in the room and then Trueplay
adapts your Sonos speaker's sound for its position in the room.
1. Select Settings -> Room Settings.
2. Select the room your speaker is located in.
3. Select Trueplay Tuning and follow the on-screen prompts.
7
Sonos PLAY:5
Creating a Stereo Pair
The Stereo Pair setting allows you to group two PLAY:1s, PLAY:3s or PLAY:5s in the same room to create a
wider stereo experience. In this configuration, one unit serves as the left channel and the other serves as the
right channel. You cannot create a mixed stereo pair—the Sonos products in the stereo pair must be the
same.
Optimum stereo pair placement information
• When creating a stereo pair, it is best to place the two Sonos speakers 8 to 10 feet away from each other.
• Your favorite listening position should be 8 to 12 feet from the paired Sonos products. Less distance will
increase bass, more distance will improve stereo imaging.
• You can place them either horizontally or vertically—vertical works best when you sit in an optimized seat
in the center between the speakers; horizontal works well when you want a great experience over a wider
listening area (such as a couch).
PLAY:5 (gen 2) speakers: When
placing two speakers vertically, be
sure they are positioned so that
either both Sonos logos face away
from each other or both Sonos logos
face toward each other as shown
here.
Note: The Stereo Pair setting is for use with PLAY:1, PLAY:3 and PLAY:5 units
only. You cannot create a mixed stereo pair—both Sonos products in the stereo
pair must be the same.
8
Product Guide
Using a handheld Sonos controller
1. Select Settings -> Room Settings.
2. Select a PLAY:5 to pair.
3. Select Create Stereo Pair, and touch Next.
4. Select the other PLAY:5 you wish to pair.
5. Press the Volume Up button on the PLAY:5 you wish to use as the left channel.
The units automatically connect to form a stereo pair.
To separate a stereo pair:
1. Select Settings -> Room Settings.
2. Select the stereo pair you wish to separate (the stereo pair appears with L + R in the room name.)
3. Select Separate Stereo Pair, and touch Separate to confirm.
Using the Sonos Controller for Mac or PC
1. Choose one of the following:
• Using the Sonos Controller for PC: Select Settings from the Manage menu.
• Using the Sonos Controller for Mac: Select Preferences -> Room Settings from the Sonos menu.
2. Select a PLAY:5 you want to pair from the Room Settings for drop-down list.
3. Click Create Stereo Pair and follow the prompts to set up the stereo pair.
To separate a stereo pair:
1. Choose one of the following:
• Using the Sonos Controller for PC: Select Settings from the Manage menu.
• Using the Sonos Controller for Mac: Select Preferences -> Room Settings from the Sonos menu.
2. Select the Sonos stereo pair you wish to separate from the Room Settings for drop-down (the stereo pair
will appear with L + R in the room name).
3. On the Basic tab, click Separate Stereo Pair.
4. Click Separate.
Playing Music
You can use any Sonos controller to select music—simply touch to select from the Sonos music menu on a
handheld controller, or click to select from the MUSIC pane within the Sonos Controller for Mac or PC.
Radio
Sonos includes a radio guide that provides immediate access to over 100,000 free pre-loaded local and
international radio stations, shows and podcasts streaming from every continent.
To select a radio station, simply select Radio by TuneIn and choose a station.
Sonos PLAY:5
Music services
A music service is an online music store or online service that sells audio on a per-song, per audiobook, or
subscription basis. Sonos is compatible with several music services - you can visit our website at
www.sonos.com/music for the latest list. (Some music services may not be available in your country. Please
check the individual music service’s website for more information.)
If you are currently subscribed to a music service that’s compatible with Sonos, simply add your music service
user name and password information to Sonos as needed and you’ll have instant access to the music service
from your Sonos system.
1. To add a music service, touch Add Music Services from the Sonos music menu on your handheld
controller.
2. Select the music service you would like to add.
3. Select Add Account, and then follow the on-screen prompts. Your login and password will be verified
with the music service. As soon as your credentials have been verified, the music service displays on the
Sonos music menu.
Free music service trials are available in some countries. (Please check the individual music service’s website
for more information.) If there is a music service trial visible on the Music Services menu, simply touch it to
select. Touch Add Account -> I’m new to [music service], and then follow the prompts to activate the music
trial. After the trial period is up, you will need to subscribe to the music service to keep the music playing.
Local music library
The Sonos system can play music from any computer or network-attached storage (NAS) device on your
home network where you have shared music folders. During the setup process, you are guided through the
process of accessing your local music library (such as your iTunes library). Over time, you may wish to add or
remove folders from this list.
To make changes to your local music library, select the Settings menu from a handheld Sonos controller and
then choose one of the following options:
• To add a new music folder, select Manage Music Library-> Music Library Setup -> Add New Share.
• To remove a music folders, select Manage Music Library -> Music Library Setup. Touch the share you
wish to remove and then select Remove.
The Sonos system indexes your local music so you can view your music collection by categories (such as
artists, albums, composers, genres, or tracks.) If you add new music, simply update your music index to add
this music to your Sonos music library.
• To update your music library, select Manage Music Library -> Update Music Index Now. If you’d like
your music library to update automatically each day, select Schedule Music Index Updates and then
select an update time.
Wireless iTunes playback
You can select and play music and podcasts stored on any iPad, iPhone, or iPod touch that’s on the same
network as your Sonos products. Playback is perfectly synchronized, in any or every room of your home.
Simply choose This iPad, This iPhone, or This iPod touch from the Sonos app on your iOS device to make
audio selections and then you can use any Sonos controller to control playback.
10
Product Guide
Wireless playback from Android devices
You can select and play music stored on any Android device that’s on the same network as your Sonos
products. Playback is perfectly synchronized, in any or every room of your home. Simply choose This Mobile
Device from the Sonos app on your Android smartphone or tablet to make audio selections and then you can
use any Sonos controller to control playback.
Google Play Music (Android devices)
You can play music to your Sonos system directly from the Google Play Music app on any Android device.
This feature is available for both Standard and All Access Google Play Music customers.
To play music directly from the Google Play Music app to your Sonos system, you must have both the Google
Play Music app and the Sonos Controller App installed on your mobile device.
Simply open the Google Play Music app and connect to a Sonos room or room group to start the music.
Using Line-In
You can connect an external source, such as a portable music player, to your PLAY:5. The device will be
automatically detected as soon as you plug it in.
• To connect a portable music player, use the supplied 1/8" (3.5mm) stereo audio cable to plug a music
player into the Audio In connection on the back of your PLAY:5.
• To connect another external source, such as a CD player, you can use a 1/8" (3.5mm) mini-stereo to RCA
audio cable. Plug the mini-stereo end into the PLAY:5, and plug the RCA end into the audio outputs on
the external device.
Using a handheld Sonos controller:
• To play music from this line-in source, select Line-In from the Sonos music menu, select the device, and
select Play Now.
• To change the name of this device, select Room Settings from the Settings menu. Select the Sonos
speaker the source is connected to, and then touch Line-In Source Name. Select a new name from the
list, or type a unique name.
• To change the line-in level, select Room Settings from the Settings menu. Select the Sonos product
this source is connected to, and then touch Line-In Source Level. Select a new level.
Using the Sonos Controller for Mac or PC:
• To play music from this source select Line-In from the MUSIC pane, click
next to the music source,
and select Play Now.
• To change the settings for this device:
• Select Manage -> Settings (PC) or Sonos -> Preferences -> Room Settings (Mac).
• Select the Sonos product from the Room Settings for drop-down list.
• Click the Line-In tab and update the settings.
A default (typical) line-in level is automatically assigned when you select a source name, but if the volume
sounds too low, you can select a higher line level for this device. (You may experience sound distortion at
higher volume levels if you set the level too high.)
Sonos PLAY:5
11
For additional information on connecting audio devices, you can go to our website at
http://faq.sonos.com/cables.
Basic Troubleshooting
Warning: Do not open Sonos products as there is a risk of electric shock. Under
no circumstances should Sonos products be repaired by anyone other than an
authorized Sonos repair center, as this will invalidate the warranty. Please contact
Sonos Customer Support for more information.
If a problem occurs, you can try the troubleshooting suggestions listed below. If one of these doesn’t remedy
the problem, or you are not sure how to proceed, please contact the Sonos Customer Support team and we’ll
be happy to help.
Sonos product(s) not detected during setup
• Check to make sure the power cord is properly seated.
• A network issue may be preventing the product from connecting to your Sonos system. If this is a
wireless Sonos component, try moving the Sonos products closer together, or use an Ethernet cable to
hard wire the product to your router temporarily to see if the problem is related to wireless interference.
If you encounter this error while a Sonos product is connected to your router, you can try the steps below to
resolve this issue. If you are still experiencing problems, please contact Sonos Customer Support.
1. Check the firewall
If you are using a computer, firewall software may be blocking the ports that Sonos uses to operate. First,
disable all your firewalls and try to connect again. If this resolves the problem, you should configure your
firewall to work with the Sonos Controller for Mac or PC. Please go to our website at
http://faq.sonos.com/firewall for additional information. If this does not resolve the problem, you can try step
2 below.
12
Product Guide
2. Check the router
You can bypass your router to determine whether there are any router configuration issues by connecting a
Sonos product as shown below—in this BOOST configuration example, note that the BOOST and the
computer still have Internet access:
• Be sure that your cable/DSL modem is connected to the router’s WAN (Internet) port.
• If you have any Sonos products connected to your router, temporarily remove them.
• Connect an Ethernet cable from the computer directly to the back of a Sonos product (a BOOST in the
illustration above), and then connect another Ethernet cable from that Sonos product directly to one of
the LAN ports on your router.
• When you make a change to your network configuration, you may need to power cycle the wired Sonos
product by unplugging the power cord, and then plugging it back in.
Sonos player is not operating properly
• If the status indicator is not lit and no sound is produced when the unit is plugged in, check to ensure the
power cord is properly seated.
• If the unit is powered on, make sure the volume is set to a suitable level; make sure MUTE is not on; if
this is a CONNECT:AMP™, make sure the external speakers are connected securely.
• If the player has suddenly stopped playing music and the status indicator is flashing orange and white,
pause or unplug the player for a few minutes to allow it to cool. See "Player Status Indicators" on page 14.
• Move your Sonos controller closer to a player.
• Check to ensure there are no obstacles to impede wireless operation.
• Check your network connections.
• The Sonos player may need to be reset. Disconnect the power cord for 5 seconds, and then reconnect.
Wait for the Sonos player to restart.
Sonos PLAY:5
13
Not all rooms are visible, or Sonos app doesn’t work in some rooms, or music
stops when I use my 2.4 GHz phone
You are probably experiencing wireless interference. You can change the wireless channel your Sonos system
is operating on by following the steps below.
• Using a handheld Sonos controller: From the Settings menu, touch Advanced Settings -> Wireless
Channel. Choose another wireless channel from the list.
• Using the Sonos Controller App for PC: Select Settings -> Advanced from the Manage menu. On the
General tab, select another wireless channel from the list.
• Using the Sonos Controller App for Mac: Select Preferences -> Advanced from the Sonos menu. On
the General tab, select another wireless channel from the list.
It may take several seconds for the switch to take effect. If you have music playing, a short music dropout may
occur during the wireless channel change.
I have a new router
If you purchase a new router or change your ISP (Internet service provider), you will need to restart all your
Sonos products after the router is installed.
Note: If the ISP technician connects a Sonos product to the new router, you only
need to restart your wireless Sonos products.
1. Disconnect the power cord from all of your Sonos products for at least 5 seconds.
2. Reconnect them one at a time, starting with the Sonos product that is connected to your router (if one is
usually connected).
Wait for your Sonos products to restart. The status indicator light will change to solid white on each
product when the restart is complete.
If your Sonos setup is completely wireless, you will also need to change your wireless network password.
Follow the steps below:
1. Temporarily connect one of your Sonos players to the new router with an Ethernet cable.
2. From the Sonos music menu on your controller, select Settings.
3. Select Advanced Settings -> Wireless Setup.
Sonos will detect your network.
4. Enter the password for your wireless network.
5. Once the password is accepted, unplug the player from your router and move it back to its original
location.
I want to change my wireless network password
If your Sonos system is set up wirelessly and you change your wireless network password, you will also need
to change it on your Sonos system.
1. Temporarily connect one of your Sonos players to your router with an Ethernet cable.
2. Choose one of the following options:
14
Product Guide
• Using a handheld Sonos controller, select Settings -> Advanced Settings -> Wireless Setup.
• Using the Sonos Controller App for PC, select Settings -> Advanced from the Manage menu. On the
General tab, select Wireless Setup.
• Using the Sonos Controller App for Mac, select Preferences -> Advanced from the Sonos menu. On
the General tab, select Wireless Setup.
3. Enter the new wireless network password when prompted.
4. Once the password is accepted, you can unplug the player from your router and move it back to its
original location.
Player Status Indicators
Indicator Lights
Solid white
Player State
Touch control active
Sonos Product
PLAY:5 (gen2)
or,
Powered up and associated with
a Sonos system (normal
operation)
BRIDGE, BOOST,
CONNECT™, SUB,
CONNECT:AMP,
DOCK, PLAY:1,
PLAY:3, PLAY:5,
PLAYBAR®
Flashing white
Powering up
BRIDGE, BOOST,
CONNECT, SUB,
CONNECT:AMP,
DOCK, PLAY:1,
PLAY:3, PLAY:5,
PLAYBAR
Flashing green
Powered up, not yet associated
with a Sonos system
Or,
WAC j(wireless access
configuration) join ready
BRIDGE, BOOST,
CONNECT, SUB,
CONNECT:AMP,
DOCK, PLAY:1,
PLAY:3, PLAY:5,
PLAYBAR
Solid green
Volume set to zero or muted
CONNECT,
CONNECT:AMP,
PLAY:1, PLAY:3,
PLAY:5, PLAYBAR
Slowly flashing
green
Surround audio is off or
SUB audio is off
PLAY:1, PLAY:3,
SUB
Additional Information
The white light brightens when touch control is
activated and remains at full brightness for the
duration of contact. When touch controls are
not in use, the white light dims.
You can choose to turn the white status
indicator light on or off by selecting White
Status Light from the Room Settings menu.
(The SUB and any players set to surround will
reflect the same setting as the player they are
paired with.)
For a SUB, this may indicate the SUB is not yet
paired with a player.
Applicable for player configured as a PLAYBAR
surround speaker, or for a SUB paired with a
PLAYBAR
15
Sonos PLAY:5
Indicator Lights
Player State
Sonos Product
Additional Information
Solid orange
During wireless setup, this
occurs while the Sonos open
access point is temporarily
active.
If you are not setting up your
Sonos system, this may indicate
warning mode.
CONNECT, SUB,
CONNECT:AMP,
PLAY:1, PLAY:3,
PLAY:5, PLAYBAR
If the orange light is on AND the player’s
volume level automatically reduces, this
indicates the player is in warning mode.
• Press the Pause button to stop the audio
• For Sonos products with a vent opening
(SUB, CONNECT:AMP), check to make
sure it’s not blocked
• Check the room temperature to make sure
it’s less than 104°F/ 40° C
• If the player is in direct sunlight, provide
shade
• Allow the player to cool for several minutes
and then press Play to restart the audio
• If the problem does not resolve, please
contact Customer Support
Rapidly flashing
orange
Playback / Next Track failed
CONNECT,
CONNECT:AMP,
PLAY:1, PLAY:3,
PLAY:5, PLAYBAR
Indicates either playback or next track was not
possible
Flashing orange
During SonosNet setup, this
occurs after a button press while
the product is searching for a
household to join.
BRIDGE, BOOST,
CONNECT, SUB,
CONNECT:AMP,
DOCK, PLAY:1,
PLAY:3, PLAY:5,
PLAYBAR
Slowly flashing
orange and white
Fault mode
CONNECT,
CONNECT:AMP,
PLAY:1, PLAY:3,
PLAY:5, PLAYBAR,
SUB
If the lights are flashing orange and white AND
the volume automatically mutes, this indicates
the player is experiencing a fault condition.
• Press the Pause button to stop the audio
• Check the room temperature to make sure
it’s less than 104°F/40° C
• If the player is in direct sunlight, provide
shade
• Allow the product to cool for several
minutes and then press Play to restart
the audio
• If the problem does not resolve, please
contact Customer Support
16
Product Guide
Important Safety Information
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry soft cloth. Household cleaners or solvents can damage the finish on your Sonos
7.
8.
9.
10.
11.
12.
13.
14.
products.
Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus that
produce heat.
Protect the power cable from being walked on or pinched, particularly at plugs, convenience receptacles,
and the point where they exit from the apparatus.
Only use attachments/accessories specified by the manufacturer.
Unplug this apparatus during lightning storms or when unused for long periods of time.
Refer all servicing to Sonos qualified service personnel. Servicing is required when the apparatus has been
damaged in any way, such as power-supply cable or plug is damaged, liquid has been spilled or objects
have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate
normally, or has been dropped.
The Mains plug should be readily available to disconnect the equipment.
Warning: To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.
Do not expose apparatus to dripping or splashing and do not place objects filled with liquids, such as
vases, on the apparatus.
17
Sonos PLAY:5
Specifications
Feature
Description
Audio
Speakers
3 tweeters (2.20mm, 1x23mm) and 3 long-throw mid-woofers (10 cm), each with a
dedicated amplifier, designed in-house and perfectly tuned to match the speakers
and acoustic architecture.
Audio Line-In
Auto-detecting 3.5mm audio line-in connection
Microphones
Two built-in microphones to enable future enhancements of the PLAY:5 listening
experience (microphone are currently inactive; when made active, users will be
informed and these specifications will be updated)
Stereo Pair
You can turn two PLAY:5s into separate left and right channel speakers to create
wider, bigger deeper sound.
Music
Audio Formats Supported
Support for compressed MP3, iTunes Plus, WMA (including purchased Windows
Media downloads), AAC (MPEG4), AAC+, Ogg Vorbis, Audible (format 4), Apple
Lossless, Flac (lossless) music files, as well as uncompressed WAV and AIFF files.
Native support for 44.1kHz sample rates. Additional support for 48kHz, 32kHz,
24kHz, 22kHz, 16kHz, 11kHz, and 8kHz sample rates.
Note: Apple "Fairplay", WMA DRM and WMA Lossless formats not currently
supported. Previously purchased Apple “Fairplay” DRM-protected songs may be
upgraded.
Music Services Supported
Sonos works seamlessly with 7Digital, 8Tracks, Amazon Cloud Player, AUPEO!,
Dar.fm, Deezer, Hearts of Space, iHeartRadio, JB Hi-Fi NOW, JUKE, Last.fm, MOG,
Murfie, Napster®, Pandora®, Qobuz, Rdio®, Rhapsody®, SiriusXM™ Internet
Radio, Simfy, Slacker® Radio, Songl, Songza, Spotify®, Stitcher SmartRadio™,
TuneIn, Wolfgang’s Vault®, WiMP, and downloads from any service offering DRMfree tracks. (Service availability varies by region.)
Operating Systems (for stored files)
Windows XP SP3 and higher; Macintosh OS X 10.7 and higher; NAS (networkattached storage) devices supporting CIFS.
Internet Radio Supported
Streaming MP3 or WMA
Album Art Supported
JPEG, PNG, BMP, GIF
Playlists Supported
iTunes, WinAmp, Windows Media Player, and MusicMatch (.m3u, .pls, .wpl)
Networking*
Wireless Connectivity
Works on your home WiFi network with any 802.11n, 3x3 MIMO, dual-band (2.4GHz/
5GHz) router, with 6 antennas to support multiple orientations and advanced out-ofband interference rejection filters to further improve wireless performance
Also works on SonosNet™, a secure AES encrypted, peer-to-peer wireless mesh
network dedicated exclusively for your Sonos system to reduce WiFi interference
Network Bridging
One 10/100 Mbps Ethernet port
18
Product Guide
Feature
Internet connectivity
Description
Internet connection required for access to Internet radio stations, online music
services and software updates. (DSL, cable modem or LAN-based high-speed
Internet connection required.) Internet functionality may require payment of separate
fee to a service provider; local and/or long distance telephone charges may apply.
General
Power Supply
100 - 240 V~, 50/60 Hz, 2.3A
Top Panel Buttons
Volume +/- and Play/Pause. Swipe horizontally across the touch controls to skip to
next track or previous track.
Top Panel Light
PLAY:5 status indicator
Dimensions (H x W x D)
14.33 x 8.03 x 6.06 in. / 364 (w) x 204 (h) x 154 mm (d)
Weight
14 lb / 6.36 kg
Threaded Mount
None
Operating Temperature
32º to 104º F (0º to 40º C)
Storage Temperature
4º to 158º F (-20º to 70º C)
Product Finish
White or Black matte exposure with graphite grille
* Specifications subject to change without notice.
Sonos PLAY:5
19
Regulation Information
USA
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
• All Sonos devices have in-products antennas. Users cannot reorient or relocate the receiving antenna
without modifying the product
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Caution: Modifications not expressly approved by the manufacturer may void the user's authority to operate
the equipment under FCC rules.
The device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful
interference to co-channel mobile satellite systems.
Canada
This Class B digital apparatus complies with Canadian ICES-003 and RSS-210. Operation is subject to the
following two conditions: (1) this device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired operation of the device.
The installer of this radio equipment must ensure that the product is located such that it does not emit RF field
in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health
Canada’s website www.hc-sc.gc.ca/rpb. As mentioned before, the installer cannot control the antenna
orientation. However, they could place the complete product in a way that causes the problem mentioned
above.
The device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful
interference to co-channel mobile satellite systems.
Be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5250-5350
MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.
Canada
Cet appareil numérique de classe B est conforme aux normes NMB-003 et CNR-210 en vigueur au Canada.
Son fonctionnement est soumis aux deux conditions suivantes : (1) Cet appareil ne doit pas créer
d'interférences nuisibles. (2) Cet appareil doit tolérer toutes les interférences reçues, y compris les
interférences pouvant entraîner un fonctionnement indésirable.
L'installateur du présent matériel radio doit veiller à ce que le produit soit placé ou orienté de manière à
n'émettre aucun champ radioélectrique supérieur aux limites fixées pour le grand public par le ministère
fédéral Santé Canada ; consultez le Code de sécurité 6 sur le site Web de Santé Canada à l'adresse :
www.hc-sc.gc.ca/rpb. Comme indiqué auparavant, l'installateur ne peut pas contrôler l'orientation de
l'antenne. Il peut néanmoins placer le produit tout entier de manière à provoquer le problème décrit ci-dessus.
20
Product Guide
Les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à
l'intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les
mêmes canaux.
Les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu'ils ont la
priorité) pour les bandes 5250-5350 MHz et 5650-5850 MHz et que ces radars pourraient causer du brouillage
et/ou des dommages aux dispositifs LAN-EL.
Europe
Sonos declares that this product herewith complies with the requirements of the EMC Directive 2004/108/EC,
Low Voltage Directive 2006/95/EC, Eco-Design Directive 2005/32/EC, RoHS Directive 2011/65/EU and the
R&TTE Directive 1999/5/EC when installed and used in accordance with the manufacturer's instructions. A
copy of the full Declaration of Conformance may be obtained at www.sonos.com/support/policies.
Attention In France, operation is limited to indoor use within the band 5150-5350 MHz.
SonosNet is the propriety wireless mesh network architecture designed to provide robust transmission of high
fidelity streaming digital music. All Sonos players within the SonosNet mesh network act as both a client and
access point simultaneously. Each Sonos player expands the range of SonosNet mesh network because
while each device must be within range of at least one other Sonos player, they do not need to be within range
of a central access point. In addition to extending the range between Sonos products, SonosNet can extend
the range of other data networking devices within the home, such as Android devices directly connected to
SonosNet. Due to the high network availability requirements of the SonosNet mesh network, Sonos players
do not have a standby or off mode other than removing the power cord from the AC mains.
RF Exposure Requirements
To comply with FCC and Industry Canada exposure essential requirements, a minimum separation distance
of 20cm (8 inches) is required between the equipment and the body of the user or nearby persons.
Recycling Information
This symbol on the product or on its packaging indicates that this product shall not be treated as
household waste. Instead please deliver it to the applicable collection point for the recycling of electrical and
electronic equipment. By recycling this product correctly, you will help conserve natural resources and
prevent potential negative environmental consequences. For more detailed information about recycling of this
product, please contact your local city office, your household waste disposal service or the shop where you
purchased the product.

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