Sonova USA BTEVSP Wireless Hearing Aid User Manual
Phonak Inc Wireless Hearing Aid
User Manual
User Guide
Phonak NaídaTM V
(V90/V70/V50/V30)
Wireless models
Phonak Naída V90-RIC
Phonak Naída V90-SP
Phonak Naída V90-UP
Phonak Naída V70-RIC
Phonak Naída V70-SP
Phonak Naída V70-UP
Phonak Naída V50-RIC
Phonak Naída V50-SP
Phonak Naída V50-UP
Phonak Naída V30-RIC
Phonak Naída V30-SP
Phonak Naída V30-UP
CE mark applied
2016
2016
2016
2016
2016
2016
2016
2016
2016
2016
2016
2016
This user guide is valid for:
3
Your hearing aid details
Model
c Naída V-RIC (V90/V70/V50/V30)
c Naída V-SP (V90/V70/V50/V30)
c Naída V-UP (V90/V70/V50/V30)
Earpiece
c Dome
c SlimTip
c cShell
c Classic earmold
Battery type
13
13
675
If no box is checked and you do not know the
model of your hearing aid, please ask your hearing
care professional.
Your hearing care professional:
Your hearing aids have been developed by
Phonak – the world leader in hearing solutions based
in Zurich, Switzerland.
These premium products are the result of decades of
research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years of
listening pleasure.
Please read the user guide carefully to make sure that you
understand and get the best out of your hearing aids. For
more information about features and benets, simply
contact your hearing care professional.
Phonak – life is on
www.phonak.com
Download the Phonak Support App
To have an individual and interactive user guide
always with you, download the Phonak Support App
on your mobile device. For more information please
visit: www.phonak.com/supportapp
Contents
Your hearing aid
1. Quick guide
2. Parts of the hearing aid
Using the hearing aid
3. Left & right hearing aid markings
4. On/O
5. Batteries
6. Putting on the hearing aid
7. Removing the hearing aid
8. Push button
9. Volume control
10. Roger for conversation in noise and
over distance
11. Use of Roger receivers
Further Information
12. Join our hearing loss community!
13. A solution beyond your hearing aid
14. Care and maintenance
15. Service and warranty
16. Compliance information
17. Information and description of symbols
18. Troubleshooting
19. Important safety information
6
8
10
11
12
14
16
18
19
20
22
27
28
31
34
36
40
44
46
6
Naída V-SP, V-UP
Naída V-RIC
1. Quick guide
Left & right hearing aid markings
Changing batteries
12
Blue marking for
left hearing aid.
Red marking for
right hearing aid.
Remove the
sticker from the
new battery and
wait two minutes.
3
Open the
battery door.
Place battery in
the battery door
with the “+” symbol
facing upwards.
7
On/O
Push button
Volume control
The push button on your hearing
aid can have various functions.
To increase the volume, press the
volume control upwards. To
decrease the volume, press the
volume control downwards.
O
On
8
2. Parts of the hearing aid
The pictures below show the models described in this user
guide. You can identify your personal model by:
• Checking “Your hearing aid details” on page 3.
• Or comparing your hearing aid with the following
shown models. Pay attention to the shape of the
hearing aid and if a volume control is present.
Possible earpieces for dierent models
Classic earmold
Naída V-SP/UP
cShell
Naída V-RIC
SlimTip
Naída V-RIC
Dome
Naída V-RIC
9
Naida V-RIC
Push button
Naída V-SP & V-UP
Hook / sound output
Classic earmold
(detachable)
Battery door
Volume control
Anchor (optional)
Push button
Tube
Speaker
(without earpiece attached)
Battery door
Volume control
10
3. Left & right hearing aid markings
There is a red or blue marking to tell you if it is a left
or a right hearing aid.
Blue marking for left hearing aid.
Red marking for right hearing aid.
11
4. On/O
The battery door is also the on/o switch.
1
2
Closed battery door =
hearing aid is on
Open battery door =
hearing aid is o
When you switch on the hearing aid you may hear
a start-up melody.
12
5. Batteries
If it is dicult to close the battery door: Check that
the battery is inserted correctly and the “+” symbol
is facing upwards. If the battery is not inserted
correctly, the hearing aid will not work and the
battery door can be damaged.
Open the
battery door.
1 2
Place battery in
the battery door
with the “+”
symbol facing
upwards.
33
Naída V-SP, UP
Naída V-RIC
Remove the
sticker from the
new battery and
wait two minutes.
13
Replacement battery
This hearing aid requires zinc-air batteries. Identify the
correct battery size (13 or 675) by:
• Checking “Your hearing aid details” on page 3.
• Checking the marking on the inner side of the
battery door.
• Checking the following table.
Model
Phonak Naída
V-RIC, V-SP
V-UP
Zinc-air
battery
size
13
675
Color
marking on
package
orange
blue
IEC
code
PR48
PR44
ANSI
code
7000ZD
7003ZD
Low power: You will hear two beeps when the battery
is low. You will have approximately 30 minutes to
change the battery (this can vary, depending on the
hearing aid settings and battery). We recommend that
you always have a new battery on hand.
Please ensure you use the correct type of battery in
your hearing aids (zinc-air). Please also read chapter
19.2 for further information on product safety.
14
6. Putting on the hearing aid
6.1 Putting on the hearing aid with classic earmold
1
2
3
Take the earmold up to your ear
and place the ear canal part into
your ear canal.
Place the hearing aid behind
your ear.
Insert the upper part of the
earmold into the upper part of
the bowl of your ear.
15
6.2 Putting on the hearing aid with dome, SlimTip
or cShell
1
2
3
Place the hearing aid behind
your ear.
Insert the earpiece into your
ear canal.
If there is an anchor attached
to the earpiece, tuck it into the
bowl of your ear to secure your
hearing aid.
16
7. Removing the hearing aid
7.1 Removing the hearing aid with classic earmold
1
2
Lift the hearing aid above the upper
part of your ear.
Grasp the earmold with your ngers
and gently remove it.
Please try to avoid gripping the tube to remove the
hearing aid.
17
1
Gently pull on the bend of the
tube and remove the hearing aid
from behind the ear.
In very rare cases, your earpiece can remain in your
ear canal when removing the hearing aid from the
ear. In the unlikely case that the earpiece does get
stuck in your ear canal, it is strongly recommended
to see a medical specialist for safe removal.
7.2 Removing the hearing aid with dome, SlimTip
or cShell
18
8. Push button
The push button on your
hearing aid can have
various functions or is
not active. This depends
on the programming of
the hearing aid which is
indicated in your
individual “Hearing aid
instructions”. Please
ask your hearing
care professional for
this printout.
19
9. Volume control
To increase the volume,
press the volume control
upwards. To decrease the
volume, press the volume
control downwards.
The volume control can
be disabled by the hearing
care professional.
20
10. Roger for conversation in noise
and over distance
Are you often in situations where the noise level is high
or the distance to the speaker/talker is more than
1.5 m (5 feet)? For instance in
• noisy restaurants, cafés and bars
• family gatherings
• business meetings, presentations and lectures featuring
one or more speakers
• one-to-one conversations
• cell phone calls
• watching TV and listening to music
• in the car
• online video calls
Combining your Phonak Naída V hearing aids with a
Roger wireless microphone enables you to hear and
understand more speech in these challenging situations.
www.phonak.com/roger
21
The Roger microphone transmits the speaker’s voice
directly into your ears. The system consists of three main
elements: your hearing aids, Roger receivers and the
Roger microphone.
Ask your hearing care professional for a Roger demo
and more information.
SpeakerListener
Hearing
aid with
Roger
receiver
Roger
microphone
22
Hearing aid
Design-integrated
receiver
Your hearing care professional has already prepared
your hearing aid for use with Roger. Please ask your
hearing care professional for further information.
11.1 Design-integrated Roger receivers
Your Phonak Naída V hearing aids can be equipped with
design-integrated Roger receivers.
With the design-integrated receiver attached, the hearing
aid oers all functionalities and usability as without the
receiver. The hearing aid with the design-integrated
receiver is water resistant, refer to chapter 14.
11. Use of Roger receivers
23
With the audio shoe and Roger X receiver attached, the
hearing aid oers the same functionalities and usability
as without the receiver with one important exclusion:
Your hearing aid with the audio shoe is no longer
water resistant.
11.2 Audio shoe and Roger X receiver
Hearing aid
Audio shoe
(removable part)
Battery door
Roger X receiver
(removable part)
24
1
2
Push the audio shoe
towards the bottom of the
hearing aid. Match the
grooves of both parts.
Push until it snaps into
place and is properly
attached to the hearing aid.
A Roger X receiver can now
be attached.
Attach the audio shoe
25
1
Push the three pins of the
Roger X receiver into the
three sockets of the audio
shoe. The Roger X receiver
is correctly attached when
it is clicked into place.
Please refer to the specic receiver user instruction for
further information.
Attach the Roger X receiver
To hear immediately the Roger microphone signal
when required, Phonak recommends to leave the
Roger X receiver attached when not in use.
26
1
2
Take the hearing aid
between thumb and
forenger. Pull the locking
system on the audio
shoe back.
Pull the audio shoe
upwards with the other
hand. The audio shoe is
now removed from the
hearing aid.
Remove the audio shoe
27
12. Join our hearing loss community!
On HearingLikeMe.com you will nd:
• Living with Hearing Loss
A set of interesting articles on how to live with
hearing loss.
• Forum
A forum to meet and engage with a growing number of
people who face the same challenges.
• Blog
A blog to keep up to date with the latest news on
anything hearing.
28
As your hearing loss progresses, a hearing aid may no
longer be the right solution for you. If you struggle to
understand speech or talk on the phone, it may be
time to consider an Advanced Bionics (AB) cochlear
implant for the next step in your journey to hearing.
With today’s advancements in hearing technology, an
increasing number of people with signicant hearing
loss are enjoying restored hearing with cochlear
implants. This advanced hearing solution is designed
to help you regain the sounds and joys of life you
may be missing because of your hearing loss.
A cochlear implant system consists of two main
components. The external component is a sound
processor that is worn on the outer ear like a hearing
aid or discreetly on the body. The internal component
is the implant, which delivers sound to the hearing
nerve. Unlike hearing aids, cochlear implants bypass
the damaged part of an ear and send electrical signals
directly to the brain via the auditory nerve. Hearing
with cochlear implants can help you hear the sounds
13. A solution beyond your
hearing aid
29
that truly enrich life – the sweet songs of nature, shared
laughter among friends, the many dimensions of music,
and much more.
AB and Phonak are sister companies that work together
to help people with signicant hearing loss. The Naída CI
sound processor from Advanced Bionics provides unique,
groundbreaking features that help recipients hear better
in any environment. As a result of the unique
relationship that AB and Phonak share, the Naída CI
sound processor oers some of the features available
with your Naída hearing aids. These features include
technology designed for improved speech understanding
and listening comfort in a variety of situations. If you
have a Roger system for better understanding in noise
and over distance, for enjoying music and TV and cell
phone usage, you can continue to use that with your
Advanced Bionics cochlear implant.
30
For more information on Naída CI and AB cochlear
implant technology, please visit AdvancedBionics.com
31
14. Care and maintenance
Diligent and routine care of your hearing aid contributes
to outstanding performance and a long service life.
Please use the following specications as a guideline.
For further information regarding product safety, see
chapter 19.2.
General information
Before using hair spray or applying cosmetics, you should
remove your hearing aid from your ear, because these
products may damage it.
When you are not using your hearing aid, leave the
battery door open so that any moisture can evaporate.
Make sure that you always completely dry your hearing
aid after use. Store the hearing aid in a safe, dry and
clean place.
32
Your hearing aids are resistant to water, sweat and dust
under the following conditions:
• The battery door is fully closed. Ensure that no foreign
object such as hair is caught in the battery door when it
is closed.
• After exposure to water, sweat or dust, the hearing aid
is cleaned and dried.
• The hearing aid is used and maintained as described in
this user guide.
Hearing aids with the design-integrated Roger
receiver are also water resistant.
Hearing aids with an audio shoe and Roger X
receiver are not water resistant.
Use of your hearing aid around water can restrict air
ow to the batteries causing it to stop working.
Should your hearing aid stop working after coming
into contact with water, refer to the troubleshooting
steps in chapter 18.
33
Daily
Inspect the earpiece and tube for earwax and moisture
deposits. Clean the surfaces with a lint-free cloth or use
the small brush provided in the hearing aid hard case.
Never use cleaning agents such as household detergents,
soap, etc. for cleaning your hearing aid. It is not
recommended to rinse these parts with water, risk for
lodging in the tube. If you need to clean your hearing aid
intensively, ask your hearing care professional for advice
and information on lters or drying capsules.
Weekly
Clean the earpiece with a soft, damp cloth or with a
special cleaning cloth for hearing aids. For further
maintenance or cleaning instructions, please see your
hearing care professional.
Monthly
Inspect your hearing tube for color changes, hardening, or
cracks. In the case of such changes, the hearing tube has
to be replaced. Please see your hearing care professional.
34
15. Service and warranty
Local warranty
Please ask the hearing care professional, where you
purchased your hearing aid, about the terms of the
local warranty.
International warranty
Phonak oers a one year limited international
warranty, valid starting from the date of purchase.
This limited warranty covers manufacturing and
material defects in the hearing aid itself, but not
accessories such as batteries, tubes, earmolds and
external receivers. The warranty only comes into
force if a proof of purchase is shown.
The international warranty does not aect any legal
rights that you might have under applicable national
legislation governing sale of consumer goods.
35
Warranty limitation
This warranty does not cover damage from improper
handling or care, exposure to chemicals or undue stress.
Damage caused by third parties or non-authorized service
centers renders the warranty null and void. This warranty
does not include any services performed by a hearing care
professional in their oce.
Serial number
(left side):
Serial number
(right side):
Date of purchase:
Authorized hearing care
professional (stamp/signature):
36
16. Compliance information
Europe:
Declaration of Conformity
Hereby Phonak AG declares that this Phonak product
meets the requirements of the Medical Devices Directive
93/42/EEC as well as the Radio and Telecommunications
Terminal Equipment Directive 1999/5/EC. The full text of
the Declaration of Conformity can be obtained from the
manufacturer or the local Phonak representative whose
address can be taken from the list on www.phonak.com
(Phonak worldwide locations).
Australia/New Zealand:
Indicates a device’s compliance with applicable
Radio Spectrum Management’s (RSM) and
Australian Communications and Media Authority
(ACMA) regulatory arrangements for the legal sale
in New Zealand and Australia.
The compliance label R-NZ is for radio products
supplied in the New Zealand market under
conformity level A1.
37
The wireless models listed on page 2 are
certied under:
Phonak Naída V-SP (V90/V70/V50/V30)
USA FCC ID: KWC-BTEVSP
Canada IC: 2262A-BTEVSP
Phonak Naída V-UP (V90/V70/V50/V30)
USA FCC ID: KWC-BTEVUP
Canada IC: 2262A-BTEVUP
Phonak Naída V-RIC (V90/V70/V50/V30)
USA FCC ID: KWC-WHSRIC4
Canada IC: 2262A-WHSRIC4
38
Notice 1:
This device complies with Part 15 of the FCC Rules and
with RSS-210 of Industry Canada. Operation is subject to
the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired operation.
Notice 2:
Changes or modications made to this device not
expressly approved by Phonak may void the FCC
authorization to operate this device.
Notice 3:
This device has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules and ICES-003 of Industry Canada.
These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This device generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
39
interference to radio communications. However, there is
no guarantee that interference will not occur in a
particular installation. If this device does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device
and receiver.
• Connect the device into an outlet on a circuit
dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
40
17. Information and description
of symbols
With the CE symbol, Phonak AG conrms that this
Phonak product – including accessories – meets
the requirements of the Medical Devices Directive
93/42/EEC as well as the R&TTE Directive 1999/5/EC
on radio and telecommunications equipment. The
numbers after the CE symbol correspond to the
code of certied institutions that were consulted
under the above-mentioned directives.
This symbol indicates that the products described
in these user instructions adhere to the
requirements for an applied part of Type B of EN
60601-1. The surface of the hearing aid is
specied as an applied part of Type B.
Indicates the medical device manufacturer, as
dened in EU Directive 93/42/EEC.
41
This symbol indicates that it is important for the
user to read and take into account the relevant
information in these user guides.
This symbol indicates that it is important for the
user to pay attention to the relevant warning
notices in these user guides.
Important information for handling and
product safety.
During transportation keep dry.
42
Operating
conditions
The product is designed such that it functions
without problems or restrictions if used as
intended, unless otherwise noted in these user
guides. The hearing aids are classied IP68 (depth
of 1 meter for 60 minutes) and designed to be
used in all daily life situations. Therefore you do
not have to worry about getting the hearing aids
exposed to a rain shower or sweat. However, the
hearing aid is not intended to be used in water
activities that includes chlorinated water, soap,
salt water or other liquids with a chemical
content.
Indicates the manufacturer’s serial number so that
a specic medical device can be identied.
Indicates the manufacturer’s catalogue number so
that the medical device can be identied.
43
Temperature during transportation and storage:
–20° to +60° Celsius (–4° to +140° Fahrenheit).
Humidity during transportation: Up to 90% (non
condensing).
Humidity during storage: 0% to 70%, if not in use.
See instruction in chapter 19.2 regarding drying
the hearing aid after use.
Atmospheric pressure: 200 hPA to 1500 hPa
The symbol with the crossed-out garbage
bin is to make you aware that this hearing
aid may not be thrown away as normal household
waste. Please dispose of old or unused hearing
aids, at waste disposal sites intended for electronic
waste, or give your hearing aid to your hearing
care professional for disposal. Proper disposal
protects the environment and health.
44
18. Troubleshooting
If the problem persists, contact your hearing care professional
for assistance
Causes
Flat battery
Blocked speaker/earpiece
Battery not inserted correctly
Hearing aid switched o
Hearing aid not inserted correctly
Earwax in ear canal
Volume too loud
Low battery
Speaker/earpiece blocked
Volume too low
Physical hearing condition
has changed
Indication for low battery
Moisture on battery or
hearing aid
Problem
Hearing aid not functioning
Hearing aid whistles
Hearing aid not loud enough
or distorted
Hearing aid plays two beeps
Hearing aid switches on & o
(intermittent)
45
What to do
Change battery (chapter 1 + 5)
Clean speaker opening/earpiece
Insert battery correctly (chapter 1 + 5)
Switch hearing aid on by completely closing the battery door
(chapter 4)
Insert hearing aid correctly (chapter 6)
Contact your ENT/GP or hearing care professional
Decrease volume (chapter 8 + 9)
Change battery (chapter 1 + 5)
Clean speaker opening/earpiece
Turn volume up if volume control available (chapter 8 + 9)
Contact your hearing care professional
Change battery within the next 30 minutes (chapter 1 + 5)
Wipe battery and hearing aid with dry cloth
46
Please read the information on the following pages before
using your hearing aid.
A hearing aid will not restore normal hearing and will not
prevent or improve a hearing impairment resulting from
organic conditions. Infrequent use of a hearing aid does not
permit a user to attain full benet from it. The use of a
hearing aid is only part of hearing habilitation and may
need to be supplemented by auditory training and
instruction in lipreading.
19. Important safety information
47
The intended use of
hearing aids is to amplify
and transmit sound to the
ears and hereby
compensate for impaired
hearing. The hearing aids
(specially programmed for
each hearing loss) must
only be used by the
intended person. They
should not be used by any
other person as they could
damage hearing.
Changes or modications
to the hearing aid that
were not explicitly
approved by Phonak are
not permitted. Such
changes may damage your
ear or the hearing aid.
Do not use the hearing
aids in explosive areas
(mines or industrial areas
with danger of explosions,
oxygen rich environments
or areas where ammable
anesthetics are handled).
Hearing aid batteries are
toxic if they are swallowed!
Keep out of reach of
children and mentally
challenged people or pets.
If batteries are swallowed,
consult your physician
immediately!
19.1 Hazard warnings
48
If you feel pain in or
behind your ear, if it is
inamed or if skin
irritation and accelerated
accumulations of earwax
occur, please check
with your hearing care
professional or physician.
In very rare cases, the
dome can remain in your
ear canal when removing
the hearing tube from the
ear. In the unlikely case
that the dome does get
stuck in your ear canal, it
is strongly recommended
to see a physician for
safe removal.
Hearing programs in the
directional microphone
mode reduce background
noises. Please be aware
that warning signals or
noises coming from
behind, e. g. cars, are
partially or entirely
suppressed.
This hearing aid is not for
children below 36 months.
It contains small parts that
can cause choking, if
swallowed by children.
Keep out of reach of
children and mentally
challenged people or pets.
If swallowed, consult a
physician or hospital
immediately.
Do not make a wire
connection from your
hearing aid to any external
audio sources like radio
49
etc. That could cause
injuries on your body
(electric shock).
The following is only
applicable for persons with
active implantable medical
devices (i.e. pacemakers,
debrillators, etc.):
Keep the wireless
hearing aid at least 15 cm
(6 inches) away from the
active implant. If you
experience any interference,
do not use the wireless
hearing aids and contact
the manufacturer of the
active implant. Please, note
that interference can also
be caused by power lines,
electrostatic discharge,
airport metal detectors etc.
Keep magnets (i.e. battery
handling tool, EasyPhone
magnet, etc.) at least
15 cm (6 inches) away
from the active implant.
Hearing instruments
should not be tted with
domes / wax protection
systems when used by
clients with perforated
eardrums, inamed ear
canals or otherwise
exposed middle ear
cavities. In these cases, we
recommend the use of a
custom earpiece. In the
unlikely case that any part
of this product should
remain in the ear canal, it
is strongly recommended
to see a medical specialist
for safe removal.
50
Phonak hearing aids are
water resistant and not
waterproof. They are
designed to withstand
normal activities and
occasional accidental
exposure to extreme
conditions. Never immerse
your hearing aid in water!
Phonak hearing aids are not
specically designed for
extended periods of water
submersion on a continual
basis, that is worn in
activities such as swimming
or bathing. Always remove
your hearing aid before
these activities, as the
hearing aid contains
sensitive electronic parts.
19.2 Information on product safety
Never wash the
microphone inputs. Doing
so could cause it to lose its
special acoustic features.
Protect your hearing aid
from heat (never leave near
a window or in the car).
Never use a microwave or
other heating devices to
dry your hearing aid. Ask
your hearing care
professional about suitable
drying methods.
51
The dome should be
changed every three
months or when it
becomes sti or brittle.
This is to prevent the dome
from detaching from the
tube spout during insertion
into or removal from
the ear.
When you are not using
your hearing aid, leave the
battery door open so that
any moisture can
evaporate. Make sure that
you always completely dry
your hearing aid after use.
Store the hearing aid in a
safe, dry and clean place.
Do not drop your hearing
aid! Dropping onto a hard
surface can damage your
hearing aid.
Always use new batteries
for your hearing aid. In
case a battery is leaking,
replace it immediately
with a new one to avoid
any skin irritation. You
can return used batteries
to your hearing
care professional.
52
The batteries used in these
hearing aids should not
exceed 1.5 Volts. Please do
not use silver-zinc or Li-ion
(lithium-ion) rechargeable
batteries as these may
cause severe damage to
your hearing aids. The
table in chapter 5 explains
exactly which type of
battery your particular
hearing aids require.
Remove the battery if
you are not using your
hearing aid for a long
period of time.
Special medical or dental
examination including
radiation described below,
may adversely aect the
correct functioning of your
hearing aids. Remove and
keep them outside the
examination room/area
before undergoing:
Medical or dental
examination with X-ray
(also CT scan).
Medical examinations with
MRI/NMRI scans, generating
magnetic elds.
Hearing aids don’t need to
be removed when passing
security gates (airports
etc.). If X-ray is used at all,
it will be in very low doses,
and will not aect the
hearing aids.
53
Do not use your hearing
aid in areas where
electronic equipment
is prohibited.
Notes
Manufacturer:
Phonak AG
Laubisrütistrasse 28
CH-8712 Stäfa
Switzerland
www.phonak.com
029-1095-02/V1.00/2016-02/cu Printed in Switzerland © Phonak AG All rights reserved
Your hearing care professional: