Sonova USA ICOM1 Wireless Fitting Device User Manual

Phonak Inc Wireless Fitting Device

User Manual

User GuideiCom™Your hearing care professional029-0692-02/V1.00/2007-12/A+W Printed in Switzerland © Phonak AG All rights reservedwww.phonak.com 0682 !GA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 1
23ContentsWelcome 6Description 8iCom accessories 9Getting Started 10Charging the battery 10Operating time 11Battery status 12Turning your iCom ON or OFF 12Wearing your iCom 14Checking the connection to your hearing instruments 15Indicators cover 16Introduction to Bluetooth 17What is Bluetooth? 17What Bluetooth devices can I use with my iCom? 17Bluetooth device compatibility 18Bluetooth operating range 19Using a Bluetooth device 20 GA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 2
54ContentsStart streaming 42Pause streaming 43Stop streaming 43Streaming interruptions 44Reset button 45Indicators 46Important information 54Maintenance and care 54Safety notice 55Important points 56Troubleshooting 58myPilot (optional) 64Service and warranty 67Declaration of conformity 68Phonak distributors worldwide 70Setting up Bluetooth devices 21Pairing with your mobile phone 21Connecting your mobile phone 23Pairing and connecting iCom with a Bluetoothtransmitter 24Pairing and connecting iCom with a PersonalComputer (PC) 26Deleting Bluetooth pairings 28Using your iCom with your mobile phone 29How your iCom interacts with your mobile phone 29Speaking into your iCom 31Moving out of Bluetooth range 32Incoming calls 32Accepting incoming calls 33Rejecting incoming calls 34Making a call 34Ending a call 36Using audio devices and FM 37Streaming priorities 37Connecting via audio cable (3.5 mm jack) 38Connecting via Bluetooth 39Connecting an FM system 40GA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 4
67Congratulations on choosing the iCom from Phonak.iCom expands the ways in which you hear your worldby wirelessly connecting your hearing instruments toyour mobile phone, portable MP3 player, personalcomputer and many other devices.Please read this manual carefully to benefit from all the features of your iCom. Ask your hearing careprofessional if you have any questions.For further information, please visit the Phonak website www.phonak.com.Phonak – life is onFor your safety, carefully read the chapter Important information, on pages 54 – 63.What is the iCom?iCom is the bridge between your hearing instrumentsand audio devices:• It can wirelessly receive audio from Bluetooth-enabled devices such as mobile phones and personal computers.• Using Bluetooth adapters, the iCom can wirelesslyreceive audio from devices such as your home stereo and telephone.• It can also connect many devices – such asportable MP3 players and radios – via a standardaudio jack.• iCom is also compatible with Phonak’s range ofFM receivers via Europlug input.iCom wirelessly streams the received audio signal to your hearing instruments so that you can use thesedevices easily and seamlessly.You can concurrently connect multiple audiodevices to your iCom. The audio sources areautomatically prioritized. Refer to page 37 formore information.WelcomeGA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 6
8Descriptionቢቤብቮቩቫቪቭባቦቨቧ9• Audio cable, 1m (3 ft.)• USB cable, 3m (10 ft.)• Power supply Bluetooth audio adapterContents may vary depending on country. iCom accessoriesButtonsቢON/OFF buttonባCommunication buttonቤBluetooth pairing buttonብReset buttonInputsቦAudio input (3.5mm jack)ቧFM input (Europlug)ቨCharging input (mini-USB)ቩMicrophone openingsIndicatorsቪBattery indicatorቫAudio streaming indicatorቭBluetooth indicatorOtherቮNeckloopGA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 8
10Charging the batteryYour iCom has an internal, rechargeable battery. To charge it, plug in the charging cable as shown in the picture below. Then plug the other end of the charging cable into a power outlet.Your iCom will turn OFF automatically when a charger is connected.For safety reasons, recharge the battery only withchargers supplied by Phonak.Getting Started11During the charging process, the battery indicator will light orange. Once the battery is fully charged, theindicator will turn green.Charging an empty battery typically takes about 90 minutes. It is safe to leave the charger connectedovernight—the battery cannot be overcharged.When charging your iCom for the first time, leaveit to charge for at least three hours, even if thebattery indicator turns green earlier.A new battery’s full performance is achieved onlyafter two or three complete charge and dischargecycles.Operating timeFully charged, your iCom will operate for up to 10 hours in normal use. Battery consumption and the operating time of theiCom depends greatly on the usage of the device. Heavyuse of the audio streaming and Bluetooth functionswill reduce the operating time of your iCom betweenbattery recharges.GA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 10
12Getting StartedYour iCom battery can be charged hundreds of times. If the operating time of your iCom reduces substantially, please contact your hearing care professional.Battery statusWhile turned ON, your iCom indicates the battery status on the battery indicator as follows:• Green, slow flash ୴Battery level is high• Orange, medium flash ୴Battery level is moderate• Red, fast flash ୴Battery level is lowOnce the fast, red flashing starts, your iCom will stilloperate for about an hour, but you should recharge thebattery as soon as possible.Turning your iCom ON or OFFTo turn ON your iCom, press and hold the ON/OFF button as shown in figure ቢ for about a second untilyou see the battery indicator turn on as shown in figure ባ. Release the ON/OFF button. Once your iComis fully operational, the battery indicator will be 13colored and flash according to the current batterycharge as described above.To turn OFF your iCom, press and hold the ON/OFF button for about two seconds until you see the batteryindicator turn green. Once you release the ON/OFF button, the battery indicator will go dark and your iComwill be OFF.ቢባGA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 12
1514Wearing your iComTo put your iCom around your neck, open the neckloopby unplugging it as shown in the picture below.Plug in the neckloop as shown below. This will activatethe built-in antenna and is necessary for the iCom tocommunicate with your hearing instruments.Checking the connection to your hearing instrumentsTo check that your iCom and at least one hearing instrument can communicate successfully, briefly pressthe communication button. If the check was successful, the streaming indicator will light yellow for a few seconds.If the connection check fails, the streaming indicatorwill rapidly flash yellow for a few seconds. In this case, refer to the troubleshooting section of this guideon page 58.Getting StartedGA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 14
1716Indicators coverIf you prefer to hide the indicators, engage the indicator cover as shown below.Indicators visibleIndicators coveredGetting Started Introduction to BluetoothWhat is Bluetooth?Bluetooth provides a way for devices like mobile telephones, laptops and personal computers to communicate wirelessly.Your iCom supports Bluetooth to allow audio to be wirelessly received from many different audio devicesand transmitted to your hearing instruments. For example, you can receive mobile phone calls directly to your hearing instruments or listen to music fromyour PC.For further information about Bluetooth, visitwww.bluetooth.org.What Bluetooth devices can I use with my iCom?First, check whether the device you wish to use is Bluetooth-enabled: Look for the following symbol onthe device or in its user guide.Second, the range of possible applications on a Blue-tooth-enabled device is defined by “profiles”. The deviceGA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 16
1918you wish to use with your iCom must support the appropriate Bluetooth profiles. These differ dependingon what you want to do with your iCom:• To receive mobile phone calls your mobile phonemust support either the “Handsfree” or “Headset” profile. Many, but not all mobile phones supportthese Bluetooth profiles. Look for this informationin your mobile phone’s user guide.• To listen to stereo music from your mobile phone orPC, it must support the “A2DP” / “Stereo Headset”profile. Fewer devices support this Bluetooth profile.Look for this information in your device’s userguide.Bluetooth device compatibilityAlthough Bluetooth is a widely-supported standard,manufacturers differ in how they implement it. Unfortunately, some Bluetooth-enabled devices arecompatible only with certain other devices. If a problem occurs in the connection between your deviceand your iCom, or if you are uncertain regarding your device’s Bluetooth capabilities, please consult yourdevice’s user guide or ask the manufacturer.Bluetooth operating rangeYour iCom supports Bluetooth operation up to a range of 10m (30 ft.). Line-of-sight between your iCom andother device is not required. However, the followingfactors may affect the range achieved:• Interference in the environment may reduce the operating range of Bluetooth.• The Bluetooth device with which you are connecting may support a more limited range than the 10m supported by the iCom.If your Bluetooth device moves out of range of youriCom and has an active audio connection, this connection will be terminated. If the device is then moved back into range of your iCom, it may or may not resume streaming to your hearing instruments.This depends on the device.Introduction to BluetoothGA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 18
2120Using a Bluetooth device: pairing and connectingIf your device is Bluetooth-enabled and supports theappropriate profiles, it can communicate with the iCom only after completing two simple procedures: Pairing and connecting.The pairing procedure allows you to control whichBluetooth devices are permitted to communicate witheach other. It needs to be completed only once for each device you wish to use with your iCom. The pairingprocedure is described in detail for each of the Bluetooth device types in the sections which follow.Once a device is permitted to communicate with theiCom by the pairing procedure, the connection procedure configures the device to actually output its audio signal over the Bluetooth connection. This procedure is also described in the sections which follow. Some Bluetooth devices perform the connection procedure automatically after pairing.Introduction to Bluetooth Setting up Bluetooth devicesThis section describes the pairing and connection procedure for Bluetooth devices. Pairing with your mobile phoneAs described above, it is only necessary to perform the pairing procedure once. The pairing procedure is controlled by your mobile phone. Different mobile phones have different menu structures. You should therefore refer to your mobile phone’s user guide or dealer support if you cannot complete the pairing procedure with the generic steps described here. On the Internet, at www. phonak.com/icom, Phonak also provides Bluetooth pairing instructions specific to some of the most popular mobile phone manufacturers.To pair your iCom and mobile phone:1. Charge and turn ON both your iCom and mobilephone. Place them next to each other.2. Find the connectivity settings of your phone. Lookfor the “Bluetooth” feature in the main menu or one of the submenus such as “Connectivity”.3. On your mobile phone, ensure that the Bluetoothfeature is turned ON.4. Initiate the pairing process on your iCom by pressing the Bluetooth button for about 2 secondsGA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 20
2322until the Bluetooth indicator flashes blue. YouriCom will remain in the pairing mode for two minutesor until the pairing is completed.5. On your mobile phone choose to search for Bluetooth devices. 6. Your mobile phone should present a list of Bluetoothdevices discovered. Select “iCom” from this list.7. Your mobile phone may then ask you to enter apasscode. If so, enter “0000” (four zeros).Your iCom should now be paired to your mobile phone.Some mobile phones may ask which Bluetooth serviceyou wish to enable. Select “Headset” and, if available,“Stereo Headset”.Setting up Bluetooth devicesConnecting your mobile phoneOnce your mobile phone and iCom are paired, the mobile phone needs to be ‘connected’ to your iCom before it will actually send audio signals to it. This function should also appear in your mobile phone’s“Bluetooth” menu, usually under a list of “Paired devices”. In that list, highlight your iCom and select“Connect”. Confirmation of successful connection is indicated on iCom by the Bluetooth indicator slowlyflashing blue.When your iCom and mobile phone are connected, you may see a headset symbol on the main screenof your mobile phone, similar to this:The connection between your iCom and your mobilephone will be maintained as long as the two devicesremain ON and within range of each other. If either device is switched off or moves out of range, you mayneed to perform the connection procedure again.On some phones you can configure “Automatic reconnection”. We recommend that you do so if this feature is available. Refer to the user guide of your mobile phone for instructions on how to do this if supported.GA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 22
2524Pairing and connecting iCom with a Bluetooth transmitterIf you wish to use your iCom to listen to music fromyour stereo system or make phone calls with your landline telephone but these devices are not equippedwith Bluetooth functionality, you may use an external Bluetooth transmitter. As described above, it is necessary first to perform theBluetooth pairing procedure between your iCom andBluetooth transmitter. The pairing procedure is controlledby the device with which you are attempting to pair.Such devices vary in the procedure they require for pairing.You should therefore refer to your device’s user guideor dealer support if you cannot complete the pairingprocedure with the generic steps described here.1. Charge and turn ON both your iCom and Bluetoothtransmitter. Place them next to each other.2. Initiate the pairing process on your iCom by pressingthe Bluetooth button for about 2 seconds until the Bluetooth indicator flashes blue. Your iCom willremain in the pairing mode for two minutes or until the pairing is completed.3. Set your Bluetooth transmitter into pairing mode. With some devices, simply turning them ON initiates the pairing process.4. A Bluetooth transmitter typically doesn’t require a passcode or passkey to establish a connectionwith iCom. After initiating pairing, simply wait untilthe devices have completed the pairing process. If a passcode is required, enter “0000” (four zeros).Typically, with Bluetooth transmitters the connec-ting process is automatically performed after pai-ring. Confirmation of successful connection is indicated on iCom by the Bluetooth indicator slowly flashing blue.If this is not the case, refer to the user guide of yourBluetooth transmitter.Setting up Bluetooth devicesGA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 24
2726Pairing and connecting iCom with a Personal Computer (PC)If you wish to use your iCom to listen to audio on PC, you can do so if your PC supports Bluetooth. As described above, it is necessary first to perform theBluetooth pairing procedure between your iCom andPC. You should therefore refer to your PC’s user guideor dealer support if you cannot complete the pairingprocedure with the generic steps described here.1. Charge and turn ON your iCom. Turn on your PC.Place your iCom near your PC.2. On the PC, open the “Control Panel” and select theBluetooth device wizard. This will assist you in setting up a Bluetooth connection between youriCom and PC.3. Ensure the Bluetooth connectivity is turned ON: Either activate built-in Bluetooth functionality orconnect the external Bluetooth adapter on your PC.4. Initiate the pairing process on your iCom by pressingthe Bluetooth button for about 2 seconds until the Bluetooth indicator flashes blue. Your iCom will remain in the pairing mode for two minutes or until the pairing is completed.5. On the PC, choose to find and add a specific Bluetooth device.6. Of the devices found, choose iCom.7. When the PC prompts for a passcode or PIN, enter “0000” (four zeros).8. Allow devices to complete the establishment of a trusted link.9. If prompted on the PC to choose Bluetooth services,you may have several options available. Select the "Stereo Headset" functionality to stream audioin stereo. After choosing which services you wish to enable, you can finish the connection and exitthe setup on the PC.Confirmation of successful connection is indicated oniCom by the Bluetooth indicator slowly flashing blue.Setting up Bluetooth devicesGA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 26
28 29For further information please refer to the user guideprovided with the PC or external Bluetooth adapter.Deleting Bluetooth pairingsIf you wish to delete the pairing relationships betweenyour iCom and other devices, press and hold the Bluetooth pairing button for about 10 seconds until theBluetooth indicator is lit solid blue.After deleting the Bluetooth pairings, none of your Bluetooth devices will work with your iComuntil paired again.Setting up Bluetooth devices Using your iCom with your mobile phoneBefore you can use your iCom with your mobile phone,you must complete the pairing and connection procedures described in the “Setting up Bluetooth devices” section above.How your iCom interacts with your mobile phoneWhen making a mobile-phone call, the iCom’s built-inmicrophone captures your voice and transmits it to themobile phone. This frees you from holding the phone to your head to speak.Bluetooth Wireless signalYour voice Caller’s voice audible hereCaller’s voiceGA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 28
3130The other party’s voice is received by your mobilephone, which transmits it to your iCom. Your iComtransmits it to your hearing instruments.Your iCom’s communication button is used to accept,reject and end phone calls as described in the sectionsbelow.Some mobile phones support additional featuressuch as voice dialing. Please refer to your mobilephone user guide for information about these features.Some mobile phones are configured to play keypress tones and confirmation beeps via Blue-tooth headsets. If this is set, you will hear these tones interrupting any active audio streaming in your hearing instruments. Please refer to yourmobile phone user guide for information about disabling this feature.Mobile phone calls will always take priority over other audio sources on your iCom. For more information refer to the section “Streaming priorities” on page 37.Speaking into your iComYour iCom includes a high-quality directionalmicrophone. It is placed on the side to optimally pickup your voice without extraneous noise when you wear your iCom around your neck.When engaged in a mobile phone call, speak normallyas shown in figure ቢbelow. In noisy environments,you can bring your iCom closer to your mouth as shownin figure ባ. In this case, avoid covering the small microphone openings on the side of your iCom (figureቤ). Turning your iCom sideways is unnecessary and will not increase the sound quality (figure ብ).Using your iCom with your mobile phoneቢባ ቤብGA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 30
3332Moving out of Bluetooth rangeIf your mobile phone leaves the Bluetooth range ofyour iCom, the connection will be lost. If this happensduring a phone call, the mobile phone will terminatethe call, even in cases where the “Automatic reconnection”feature has been enabled on the mobile phone.Incoming callsWhen a call is received on your mobile phone, theBluetooth indicator will flash and you will hear the ringing tone in your hearing instruments.Your iCom can receive incoming calls while streamingaudio from other sources, such as listening to music viaaudio jack. After rejecting or completing the call, youriCom will resume streaming the music from the audiojack. Accepting incoming callsTo accept an incoming call, briefly press the communication button on your iCom. You will hear the caller’s voice in both hearing instruments.It will take about 1 second before the link from the mobile phone to the hearing instruments is established.For your safety, the hearing instruments’ microphones will remain ON at reduced level during phone calls.Using your iCom with your mobile phoneGA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 32
3534Rejecting incoming callsIf you prefer not to answer a call, press and hold thecommunication button on your iCom for about two seconds until you hear the call-rejection beep in yourhearing instruments and the Bluetooth indicator turns OFF. Your iCom will command your mobile phoneto reject the call and send a busy signal.Rejecting the call by operating your mobile phone directly will have the same effect.Making a callInitiating a phone call is not any different with or without iCom: Simply use the mobile phone keyboardto enter or select a number and dial.If connected, you will hear the ringing indication inyour hearing instruments and they will activate the dedicated Bluetooth phone program.Using your iCom with your mobile phoneOnce the connection is established,no further manipulation of the phone is required.Speak into iCom – not into the mobile phone – when the called party answers.GA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 34
3736Ending a callTo end a phone call via your iCom, briefly press the communication button. The call will terminate andyour hearing instruments will return to the default program or previously-active audio source (such as the jack input).Ending a call by operating your mobile phone instead of your iCom will have the same effect.Using your iCom with your mobile phoneAudio streaming enables you to hear audio from an MP3 player or other audio source directly in your hearing instruments, which then function like a wireless, stereo headset.Streaming prioritiesAn audio source can be connected to your hearing instruments through the iCom in three ways: via audiocable, via a Bluetooth connection or via FM receiver.The following summarizes the priority given to different audio sources:1Bluetooth phone call2Audio jack3FM receiver4Bluetooth stereo headsetFirst priority is always given to mobile phone calls: You will hear the ringing indication even when listening to other audio sources via cable, Bluetooth orFM. If you push the communication button to acceptthe call, streaming is switched to the phone call. If youUsing audio devices & FMGA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 36
38 39reject, or terminate the call, audio streaming will resume. If more than one Bluetooth audio source is inrange e.g. two Bluetooth stereo devices, iCom will connect to only the last connected device.It is not possible to switch between two Bluetooth audio sources. (One Bluetooth device must be turnedOFF or moved out of range from iCom before the second device is turned ON or moved inside the rangeof iCom).Audio streaming can be activated in the hearing instruments independent of which hearing program you have selected on your hearing instruments.Connecting via audio cable (3.5 mm jack)Connect the audio player to iCom with an audio cable as shown in the following picture.ቢInsert one end of the audio cable into the headphones socket on your audio player.ባInsert the other end of the audio cable into the audio input on your iCom.Connecting via BluetoothIf your audio source is equipped with Bluetooth functionality or if you use an external Bluetooth adapter, you can stream audio wirelessly via Bluetooth. In order to use your iCom with a Bluetoothenabled audio device or transmitter, you must first pair the devices. Please refer to the section “PairingiCom with a Bluetooth transmitter” for further details.Using audio devices AUDIO3.5 mm jackቢባGA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 38
4140• Place the FM transmitter near the sound source orconnect it to your TV, radio etc. and turn it ON.• Turn the FM receiver ON. If you use a MicroMLxS,receiver, set the switch to the position "•".The FM transmitter transmits the signal via radio toyour FM receiver attached to iCom. The FM signal is then sent to your hearing instruments via iCom.The streaming indicator will light solid yellow to indicate FM usage.The FM connection will remain ON for at least 60 seconds even with no signal transmitted to ensureuninterrupted transmission in situations such as lectures.To deactivate FM, turn OFF the attached FM receiver orunplug it. iCom will automatically activate the defaulthearing program.For more information about the usage of your FM system, please refer to the respective user guide.Using audio devices Connecting via FM systemWhen noise, distance or reverberation is a problem, FMsystems greatly improve communication. A wireless FM communication system consists of a transmitter anda receiver. The transmitter is placed near, or directlyconnected to the sound source (e.g. TV or radio). It transmits the signal via radio to your FM receiver (MLxi or MicroMLxS) attached to your iCom. The FM signal is then sent to your hearing instruments viathe iCom.• Attach your FM receiver to iCom via the FM input (Europlug) as shown in the picture below.GA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 40
42 43Start streamingSet the volume of your audio source to a medium leveland press play on your audio source to start. iCom will automatically detect the audio signal and you willhear the sound in your hearing instruments. Your hearing instruments will automatically switch to a special program which provides you with optimal sound quality.If connected via audio cable or FM receiver, the streaming indicator will light solid yellow. If connectedvia Bluetooth, the Bluetooth indicator will light solidblue.Pause streamingTo temporarily interrupt the streaming, e.g. if someonewants to speak to you, press the communication buttonon iCom. The hearing instruments will switch to normaloperation.If connected via audio cable or FM receiver, the streaming indicator flashes yellow while in pause. Ifconnected via Bluetooth, the Bluetooth indicator flashes blue when paused.To resume streaming, press the communication buttonon iCom again.In most cases, the streaming pause operation willnot pause your audio device. An MP3 player, connected via audio jack, will continue playing music, although you will not hear it in your hearinginstruments. Some Bluetooth devices provide support to respond to a pause command from theiCom. In these cases the audio will be paused on your device, and may be resumed from the sameposition later.Stop streamingTo stop streaming audio, turn OFF the audio source, unplug the audio cable or disengage the audio devices’Bluetooth functionality.When streaming stops, iCom will automatically activate the default hearing program. This occurs whenever the streaming signal stops for more than 5 seconds. (Except in the case of FM, which will stop after 60 seconds to accommodate lectures).Using audio devices GA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 42
44 45Using audio devices Streaming interruptionsSituations where streaming may be interrupted:• If iCom is too far away from the hearing instruments while streaming, e.g. if you are not wearing the neckloop or if you have unplugged the neckloop cable.• If the Bluetooth signal is out of range. In those cases, your hearing instruments will lose theaudio signal. If this situation continues for more thanabout 5 seconds, they will automatically switch to thedefault hearing program.To avoid streaming interruptions, make sure you wear iCom correctly and keep the Bluetooth device within the operating range as described in the sections “Wearing iCom” and “Bluetooth link”.If, for some reason, iCom becomes unresponsive, press the reset button on the back of the device as shown in the picture.If all three indicators on your iCom are lit solid,this may indicate a software problem. Refer toTroubleshooting section.Reset buttonGA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 44
GreenSlow flashOrangeMedium flashRed Fast flashOrangeLit solidGreen Lit solidBattery fullBattery mediumBattery emptyBattery chargingBattery fully charged(charger attached)46 47Battery indicatorIndicatorsGA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 46
4948iCom is streaming audio to the hearing instruments.Audio streaming to the hearing instruments is paused. Push the communication button toresume.iCom is in range of at least one hearing instrument.iCom is out of range of the hearing instruments.Streaming indicatorIndicatorsYellow Lit solidYellow Medium flashTest connection with hearing instrumentsYellow Lit solid (for 3 seconds)Yellow Fast flash (for 3 seconds)Audio streaming Audio streaming pauseGood connectionNo connectionGA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 48
5150iCom is in pairing modefor 2 minutes and can be detected by otherBluetooth devices. At least one device hassuccessfully connectedwith iCom.Bluetooth transmission is paused.A paired and connectedmobile phone is ringing.iCom is transmitting Bluetooth signals to thehearing instruments.Bluetooth indicatorIndicatorsBlue Fast flashBlue Slow flashBlue Medium flashBlue Intermittent flashBlue Lit solidBluetooth Pairing modeBluetooth successfully connectedBluetooth PauseBluetooth RingBluetooth transmissionGA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 50
5352There may be a softwareproblem. Refer to Troubleshooting section.Error indicationIndicatorsAll threeindicatorslit solidErrorGA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 52
5554Safety noticeDo not connect audio cable ቢwhile USB cable ባis connected. Keep this device out of reach of children under 3 years. Persons using medical devices such as pacemakers are not permitted to use this device.External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards.ቢባImportant informationMaintenance and careClean iCom using a damp cloth. Never use householdcleaning products (washing powder, soap, etc.) or alcohol to clean the device.When iCom is not in use, turn it OFF and store it safely.Protect iCom from excessive moisture (bathing, swimming) and heat (radiator, car dashboard). Protectit from excessive shock and vibration.Protect the microphone openings, connectors for the audio cable, FM receiver and charger from dirt and debris. If necessary, use the cleaning brushprovided with your hearing instruments to clean these areas. GA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 54
5756Important pointsDo not open the neckloop while iCom is transmitting signals to your hearing instruments.The digitally-coded, inductive transmission technology used in this device is extremely reliableand experiences virtually no interference from other devices. It should be noted, however, thatwhen operating the device near a computer terminal or other strong electromagnetic fields, it may be necessary to be at least 60cm (24”)away to ensure proper operation.Do not use this device in locations where it is forbidden to use electronic devices, for instance on airplanes.X-ray radiation (e.g. CT scans, MRI scans) may adversely affect the correct functioning of this device. We recommend that you switch thedevice OFF before undergoing X-ray proceduresand keep it outside the room.High-powered electronic equipment, larger electronic installations and metallic structuresmay impair and significantly reduce the operating range.If the hearing instruments do not respond to the device because of an unusual field disturbance, move away from the disturbing field.Your hearing instrument(s) and this device weregiven a unique communication code during thefitting. This ensures that the device will not affecthearing instruments worn by others.When using an FM transmitter, be aware that radio signals might also be picked up andoverheard by other receivers. Before using the system in another country, contact your hearing care professional to makesure your radio channels are permitted in thatcountry. Use only original Phonak accessories.Important informationGA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 56
5958Do not make any changes or modifications tothis device.Opening iCom might damage it. If problems occurwhich cannot be resolved by following the remedyguidelines in the troubleshooting section of thisuser guide, consult your hearing care professional.iCom may only be repaired by an authorized service center.The battery may only be replaced by an authorizedservice center.Important informationGA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 58
6160TroubleshootingSituationiCom is no longer recognized by the mobilephone or other Bluetoothdevice to which it was previously paired. The mobile phone is ringing but the Bluetoothindicator is not flashing and there is no ringing indication in the hearinginstruments. RemedyRepeat the pairing between iCom and the Bluetoothdevice which was overwritten. Ensure Bluetooth is turned ON in the mobile phone.Please refer to your mobile phone’s user guide.1. Disable the Bluetooth functionality in your mobilephone and turn it ON again. 2. Restart iCom by turning it OFF and back ON. TheiCom’s Bluetooth functionality will be automaticallyre-activated. 3. Activate iCom by selecting it in the mobile phone’s“Active device” menu. Reduce the distance betweeniCom and the mobile phone.Follow the pairing process as described on page 22. Most probable causeiCom can be paired to amaximum of 8 differentBluetooth devices. If the internal memory is full, new pairings will overwrite previous pairings.Bluetooth is OFF in themobile phone.iCom and your mobilephone are not connectedto each other.iCom is not paired to themobile phone.Important informationGA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 60
6362TroubleshootingSituationThe mobile phone is ringing, the Bluetooth indicator is flashing but there is no ringing indication in the hearinginstruments.When making phone callsthe other party reportsdifficulties hearing me.I hear my mobile phone’skey-press tones in my hearing instruments. The volume of phone conversations, audio streaming and FM connections is not comfortable (too low or too high).RemedyMake sure you wear iCom around your neck.Make sure the microphone openings are not covered and that you speak into iCom as shown onpage 31. Do not turn iCom sideways as you speak. Be careful not to let iCom rub against clothing. Deactivate key-press and confirmation tones on your mobile phone. Please refer to the mobile phoneuser guide.Volume cannot be changed via iCom. Adjust the volume on the connected audio source or mobile phone or change the volume on the hearing instruments. Most probable causeiCom is out of range ofthe hearing instruments.The iCom’s microphoneopenings may be coveredor not able to pick upyour voice correctly.The key-press tones may be ON in your mobilephone.The different audio sour-ces have different outputvolumes. Important informationGA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 62
6564TroubleshootingSituationiCom is unresponsive and all three indicatorsare lit solid.RemedyUnplug any connectors on the iCom, including the USB charging connector, and press the reset button.If the problem persists, delete Bluetooth pairings and press the reset button again. If the problem stillpersists, please contact your hearing care professional.Most probable causeThis may indicate a software problem.Important informationGA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 64
6766myPilot (optional)The myPilot comand center is another important accessory of your hearing system. It allows a convenient, user-friendly and discrete control of all the functions of your hearing system and additional benefits.• Volume Control• Program selection• Automatic mode selection• Access to ZoomControl program• Clock and alarm• Battery status For detailed information on the use of your myPilot,please refer to its user guide or ask your hearingcare professional or refer to its user guide.myPilot: available in two stylish colors,high-tech grey or white.Phonak offers you a comprehensive global warrantywhich becomes effective on the date of purchase.Please ask your hearing care professional about thedetails and duration. This warranty covers any repairsdue to defects in material and/or workmanship. Thewarranty does not cover damage from improper handling or care, exposure to chemicals, immersion in water or undue stress. Damage caused by third parties or non-authorized service centers renders thePhonak warranty null and void. This warranty does not include any services performed by a hearing careprofessional in their office. This warranty applies to the Phonak products listed below:Serial number:Date of purchase:Service and WarrantyGA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 66
6968Phonak AG, Laubisrütistrasse 28, CH-8712 Stäfa,Switzerland declares under its sole responsibility thatiCom is in conformity with the following standards or other standardizing documents:Radio: EN 300-330 EN 300 328EMC: EN 60601-1-2Safety: EN/IEC 60601-1Implementing the provisions of the MDD 93/42/EEC(Medical Device Directive), R&TTE Directive 1999/5/EC(Radio and Telecommunications Terminal Equipment),EMC Directive 2004/108/EC (ElectromagneticCompatibility) and LVD 2006/95/EC (Low VoltageDirective).Declaration of conformityGA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 68
7170Spain Phonak Ibérica S.A., 03008 AlicanteSweden Phonak AB, 117 43 StockholmSwitzerland Phonak AG, Phonak Schweiz, 8712 StäfaUnited Kingdom Phonak UK LimitedWarrington, Cheshire WA1 1PPUSA Phonak LLC, Warrenville, IL 60555-3927Independent general A complete list of Phonak distributors distributors: is available at Phonak's Internet site: www.phonak.com. Please visit us or ask your hearing care professional for information.Manufacturer: Phonak AG, Laubisrütistrasse 28CH-8712 Stäfa, SwitzerlandPhonak distributors worldwideGroup companies: (detailed information on www.phonak.com)Australia Phonak Australasia Pty. Ltd. Baulkham Hills N. S. W. 2153Austria Hansaton Akustische Geräte GmbH5020 SalzburgBelgium Ets Lapperre B.H.A.C. NVB-1702 Groot-BijgaardenPhonak Belgium NV, B-1700 DilbeekBrazil CAS Produtos MédicosSão Paulo – SP 04363-100Canada Phonak Canada LimitedMississauga, Ontario L5S 1V9China Phonak (Shanghai) Co. Ltd., Shanghai City 200233Denmark Phonak Danmark A/S, Nitivej 102000 FrederiksbergFrance Phonak France SA, 69500 BronGermany Phonak GmbH, 70736 Fellbach-Oeffingen EC RepresentativeItaly Phonak Italia S.r.l., 20159 MilanoJapan Phonak Japan Co., Ltd., Tokyo 101-0044Jordan Phonak Middle East, 11181 AmmanMexico Phonak Mexicana, S.A. de C.V. 03920 México, D.F.MEXICONetherlands Phonak B.V., 3439 ME NieuwegeinNew Zealand Phonak New Zealand Ltd., TakapunaAuckland 9Norway Phonak AS, 0105 OsloPoland Phonak Polska Sp. z o.o., 00-567 WarszawaRussian Federation Phonak CIS Ltd., Moscow, 115114GA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 70
7372The CE symbol is confirmation by Phonak AG that this Phonak product meets the requirements of directive 93/42/EEC on medical devices and theR&TTE Directive 1999/5/EC on Radio and Telecommunication Terminal Equipment.The numbers after the CE symbol are the numbers of consulted certified bodies under the above mentioned directives. The alert sign means that potential restrictions on its use are applicable in one or more EU Member States.This symbol indicates this product complies with requirements for a BF type applied part according toEN 60601-1.This symbol indicates that it is important that the userrefers to associated warnings given in this user guide. The symbol with the crossed out disposal bin indicatesthat this product shall not be treated as householdwaste. Please hand over your old or unused product tothe applicable collection point for the recycling of electrical and electronic equipment or bring your oldproduct to your hearing care professional for appropriate disposal. By ensuring this product is disposed of correctly, you will help prevent potentialnegative effects on the environment and human health.Operating This product has been designed for trouble-free conditions operation without restrictions when used as intended,unless otherwise stated in this user guide.Transportation Temperature should not exceed limits of –20°/60°and storage Celsius at a relative air humidity of 65% for extendedconditions periods during transportation and storage. Air pressure between 500 and 1100 hPa is not detrimental to this device.Australia & New ZealandBrazilChinaJapanSouth KoreaXXXX !0682 !GA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 72
7574Notice 3This equipment has been tested and found to complywith the limits for a Class B digital device, pursuant toPart 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residentialinstallation. This equipment generates, uses, and canradiate radio frequency energy and, if not installed andused in accordance with the instructions, may causeharmful interference to radio communications. However,there is no guarantee that interference will not occurin a particular installation. If this equipment does cause harmful interference toradio or television reception, which can be determinedby turning the equipment off and on, the user is encouraged to try to correct the interference by one ormore of the following measures:• Reorient or relocate the receiving antenna• Increase the separation between the equipment and receiver• Connect the equipment into an outlet on a circuit different from that to which the receiver isconnected• Consult the dealer or an experienced radio/TV technician for helpNoticesNotice 1This instrument is certified under:FCC ID: KWC-ICOM1IC: 2262A-ICOM1This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation issubject to the following two conditions:1) this device may not cause harmful interference, and 2) this device must accept any interference received,including interference that may cause undesiredoperation.Changes or modifications made to this equipment not expressly approved by Phonak may void the FCC authorization to operate this equipment.Notice 2This Class B digital apparatus complies with CanadianICES-003.GA_iCom_GB.qxp 4.1.2008 14:12 Uhr Seite 74

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