Sonova USA ITEV13 Wireless Hearing Instrument User Manual User Guide Virto V 92x125 GB V1 00 029 0365 02

Phonak Inc Wireless Hearing Instrument User Guide Virto V 92x125 GB V1 00 029 0365 02

User Guide Virto V English

User Guide(V90/V70/V50/V30)
Wireless modelsPhonak Virto V90-10 OPhonak Virto V90-10Phonak Virto V90-312Phonak Virto V90-13Phonak Virto V70-10 OPhonak Virto V70-10Phonak Virto V70-312Phonak Virto V70-13Phonak Virto V50-10 OPhonak Virto V50-10Phonak Virto V50-312Phonak Virto V50-13Phonak Virto V30-10 0 Phonak Virto V30-10 Phonak Virto V30-312 Phonak Virto V30-13CE mark applied2015201520152015201520152015201520152015201520152015201520152015This user guide is valid for:
3Non wireless modelsPhonak Virto V90-nanoPhonak Virto V90-10 NW OPhonak Virto V70-nanoPhonak Virto V70-10 NW OPhonak Virto V50-nanoPhonak Virto V50-10 NW OPhonak Virto V30-10 NW OCE mark applied2015201520152015201520152015
5Your hearing aid detailsModelF Phonak Virto V-nano F Phonak Virto V-10 NW OF Phonak Virto V-10 OF Phonak Virto V-10F Phonak Virto V-312F Phonak Virto V-13Battery type1010101031213 If no box is checked and you do not know the model of your hearing aid, please ask your hearing care professional.Your hearing care professional:
Your hearing aids have been developed by Phonak – the world leader in hearing solutions based in Zurich, Switzerland.These premium products are the result of decades of research and expertise and are designed to keep you connected to the beauty of sound! We thank you for making such a great choice and wish you many years of listening pleasure.Please read the user guide carefully to make sure that you understand and get the best out of your hearing aids. For more information about features and benets, simply contact your hearing care professional.Phonak – life is onwww.phonak.comDownload the Phonak Support App To have an individual and interactive user guide always with you, download the Phonak Support App on your mobile device. For more information please visit: www.phonak.com/supportapp
7Contents Your hearing aid 1. Quick guide 2. Parts of the hearing aid Using the hearing aid 3. Left & right hearing aid markings 4. On/O 5. Batteries 6. Putting on the hearing aid 7. Removing the hearing aid 8. Push button 9. Volume control10. Adjusting Virto V-nano with Phonak MiniControl Further Information11. Care and maintenance12. Wireless accessories13. Service and warranty14. Compliance information15. Information and description of symbols 16. Troubleshooting17. Important safety information810121314161719202123262931353840
81. Quick guideLeft & right hearing aid markingsChanging batteriesBlue marking for left hearing aid.Red marking for right hearing aid.Remove the sticker from the new battery.Left RightOpen the battery door.Place battery in the battery door with the “+” symbol facing upwards.1 2 3
9On/OPush buttonVolume controlModels with this option only: The push button on your hearing aid can have various functions.Models with this option only:To increase the volume, turn the volume control forwards. To decrease the volume, turn the volume control backwards.OOn
102. Parts of the hearing aidThe pictures below show the models described in this user guide. You can identify your personal model by:• Checking “Your hearing aid details” on page 5.• Or comparing your hearing aid with the following shown models. Pay attention to the shape of the hearing aid and if a volume control is present.Virto V-nano, V-10 O and V-10 NW OCustom made shellBattery doorPush button (optional)Removal handleSound output / wax protection system
11Virto V-10Custom made shellBattery doorVolume control (optional)Push button Removal handleSound output / wax protection systemVirto V-312Virto V-13Battery doorPush buttonSound output / wax protection systemCustom made shellVolume control (optional)Battery doorCustom made shellPush button Sound output / wax protection systemVolume control (optional)
123. Left & right hearing aid markingsThere is a red or blue marking to tell you if it is a left or a right hearing aid. The color mark is located on the shell (text printed in red or blue), or shell is colored red or blue.Blue marking for left hearing aid.Red marking for right hearing aid.
134. On/OThe battery door is also the on/o switch.12Closed battery door = hearing aid is onOpened battery door = hearing aid is o When you switch on the hearing aid you may hear a start-up melody.
145. BatteriesRemove the sticker from the new battery.Open the battery door.Place battery in the battery door with the “+” symbol facing upwards.Low power: You will hear two beeps when the battery is low. You will have approximately 30 minutes to change the battery (this can vary, depending on the hearing aid settings and battery). We recommend that you always have a new battery on hand. If it is dicult to close the battery door: Check that the battery is inserted correctly and the “+” symbol is facing upwards. If the battery is not inserted correctly, the hearing aid will not work and the battery door can be damaged.1 2 3
15ModelPhonak VirtoV-nanoV-10 NW OV-10 O, V-10V-312V-13Zinc air battery size10101031213Color marking on packageyellowyellowyellowbrownorangeIEC codePR70PR70PR70PR41PR48ANSI code7005ZD7005ZD7005ZD7002ZD7000ZDReplacement batteryThis hearing aid requires zinc-air batteries. Identify the correct battery size (10, 312 or 13) by:• Checking “Your hearing aid details” on page 5.• Checking the marking on the inner side of the battery door.• Checking the following table. Please ensure you use the correct type of battery in your hearing aids (zinc-air). Please also read chapter 17.2 for further information on product safety.
166. Putting on the hearing aid (all models)1Take your hearing aid up to your ear and place the ear canal part into your ear canal.
177. Removing the hearing aid7.1 Removing the hearing aid with a removal handle1Hold the removal handle and carefully pull the hearing aid up and out of the ear.
1812Put your thumb behind your lobe and gently press your ear upward to push the hearing aid out of the canal. In order to help it along, make chewing movements with your jaw.Grasp the protruding hearing aid and remove it.7.2 Removing the hearing aid without a removal handle
198. Push buttonModels with this option only: The push button on your hearing aid can have various functions or is not active. This depends on the programming of the hearing aid, which is indicated in your individual “Hearing aid instructions”. Please ask your hearing care professional for this printout.
209. Volume controlModels with this option only: To increase the volume, turn the volume control forwards. To decrease the volume, turn the volume control backwards. The volume control can be disabled by the hearing care professional.
2110. Adjusting Virto V-nano with Phonak MiniControlThe MiniControl contains a magnet that functions like a remote control to change the settings of your Virto V-nano.Your nano in combination with MiniControl can have various functions or can remain inactive. This depends on your individual settings, which are indicated in your individual “Hearing aid instructions”. Please ask your hearing care professional for this print out.To use the MiniControl, unscrew the magnet from the keychain housing and hold it inside the ear canal without touching the hearing aid.MiniControl magnetKeychain housing
22 If you use a medical device like a pacemaker or ICD device (implantable cardioverter debrillator), please read the specic user guide to clarify possible impact of magnetic elds to your medical device. Do not place the MiniControl (neither open nor closed) in your breast pocket. Keep a distance of at least 15 cm (6 inches) between the MiniControl and any medical device.While the hearing aid is on, hold the magnet inside the ear canal without touching the hearing aid.Promtly remove the magnet as soon as your nano is in the desired program or the volume is ideal for you.
2311. Care and maintenanceDiligent and routine care of your hearing aid contributes to outstanding performance and a long service life. Please use the following specications as a guideline. For further information regarding product safety, see chapter 17.2.General informationBefore using hair spray or applying cosmetics, you should remove your hearing aid from your ear, because these products may damage it.
24DailyDaily cleaning and the use of a drying system is highly recommended. C&C line from Phonak is a complete set of cleaning products. Your hearing care professional will be glad to advise you. Never use household cleaning products (washing powder, soap, etc.) to clean your hearing aids.If your hearing aid is performing weakly or fails tooperate, clean or replace the wax guard system. If your hearing aid fails to operate after you have correctly cleaned or replaced your wax protection system and inserted new batteries, contact your hearing care professional for advice.WeeklyFor more in depth maintenance instructions or formore than basic cleaning, please see your hearing care professional.
25Wax protectionSmartGuard is a unique wax protection system developed by Phonak. The unique membrane design completely protects your hearing aid from wax and moisture.Cerustop wax guards are also commonly used as an alternative protection system. Please ask your hearing care professional for detailed information on the use of the wax protection system on your hearing aid.SmartGuard
2612. Wireless accessories12.1 Connecting to audio sources and remote controlA range of Phonak accessories are available for you to use with your wireless hearing aid. * The Phonak ComPilot with neckloop or ComPilot Air with clip to attach to clothing. They also have basic remote control functionalities. For advanced control they can be used with the Phonak RemoteControl App. ** Audio sources (e.g. MP3 Player, computer, laptop, tablet) can be connected to the streaming device via Bluetooth or audio cable.*** Clipped onto the speaker’s clothing for better understanding over distance.Cell phonePhonak streaming device*Phonak EasyCallwith cell phonePhonak RemoteMic***MP3 Player/Audio source**Phonak TVLink connected to TVPhonak PilotOneremote controlPhonak DECT phone
2712.2 Communication in noise and over distanceThe Roger portfolio provides an outstanding microphone performance to help you better understand in noise and over distance. With Roger you can benet from:• understanding every word in a noisy situation e.g. restaurants, public areas and over distance • discreet design • speech transmission directly to your hearing aids with attached receiver or via your body-worn receiver
28Microphone*Body-worn receiver optionNote: Only available for Virto V models with telecoil* Some Roger microphones also support input from audio sources via Bluetooth® or cable.Bluetooth® is a registered trademark owned by the Bluetooth SIG, Inc.
2913. Service and warrantyLocal warrantyPlease ask the hearing care professional, where you purchased your hearing aid, about the terms of the local warranty.International warrantyPhonak oers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, earmolds and external receivers. The warranty only comes into force if a proof of purchase is shown.The international warranty does not aect any legal rights that you might have under applicable national legislation governing sale of consumer goods.
30Warranty limitationThis warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their oce.Serial number (left side):Serial number (right side):Date of purchase:Authorized hearing care professional (stamp/signature):
31Europe:Declaration of Conformity Hereby Phonak AG declares that this Phonak product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com (Phonak worldwide locations).Australia:Supplier Code Number N15398New Zealand:Supplier Code Number Z1285 14. Compliance information
32The wireless models listed on page 2 are certied under:Phonak Virto V-10 O, models M / P / SPUSA FCC ID: KWC-ITEV10O Canada IC: 2262A-ITEV10OPhonak Virto V-10, models M / P / SPUSA FCC ID: KWC-ITEV10 Canada IC: 2262A-ITEV10Phonak Virto V-13 & V-312, models M / P / SP / UPUSA FCC ID: KWC-ITEV13 Canada IC: 2262A-ITEV13
33Notice 1:This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions:1) this device may not cause harmful interference, and2) this device must accept any interference received, including interference that may cause undesired operation.Notice 2:Changes or modications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device.Notice 3:This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada.These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
34interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the device and receiver.• Connect the device into an outlet on a circuit dierent from that to which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.
35With the CE symbol, Phonak AG conrms that this Phonak product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommunications equipment. The numbers after the CE symbol correspond to the code of certied institutions that were consulted under the above-mentioned directives.This symbol indicates that the products described in these user instructions adhere to the requirements for an applied part of Type B of EN 60601-1. The surface of the hearing aid is specied as an applied part of Type B.Indicates the medical device manufacturer, as dened in EU Directive 93/42/EEC.15. Information and description of symbols
36EMC and Radio communications compliance label Australia.This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides.This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides.Important information for handling and product safety.The product is designed such that it functions without problems or restrictions if used as intended, unless otherwise noted in these user guides.Operatingconditions
37Temperature during transportation and storage: –20° to +60° Celsius (–4° to +140° Fahrenheit).Humidity during transportation: Up to 90% (non condensing). Humidity during storage: 0% to 70%, if not in use. See instruction in chapter 17.2 regarding drying the hearing aid after use. Atmospheric pressure: 200 hPA to 1500 hPaThe symbol with the crossed-out garbage bin is to make you aware that this hearing aid may not be thrown away as normal household waste. Please dispose of old or unused hearing aids, at waste disposal sites intended for electronic waste, or give your hearing aid to your hearing care professional for disposal. Proper disposal protects the environment and health.
3816. Troubleshooting If the problem persists, contact you hearing care professional for assistanceCausesFlat batteryBlocked speakerBattery not inserted correctlyHearing aid switched oHearing aid not inserted correctlyEarwax in ear canalVolume too loudLow batteryBlocked speakerVolume too lowPhysical hearing condition has changedIndication for low batteryMoisture on battery or hearing aidProblemHearing aid not functioningHearing aid whistlesHearing aid not loud enough or distortedHearing aid plays two beepsHearing aid switches on & o (intermittent)
39What to doChange battery (chapter 1 + 5)Clean speaker openingInsert battery correctly (chapter 1 + 5)Switch hearing aid on by completely closing the battery door (chapter 4)Insert hearing aid correctly (chapter 6)Contact your ENT/GP or hearing care professionalDecrease volume (chapter 8 + 9)Change battery (chapter 1 + 5)Clean speaker openingTurn volume up if volume control available (chapter 8 + 9)Contact you hearing care professionalChange battery within the next 30 minutes (chapter 1 + 5)Wipe battery and hearing aid with dry cloth
40Please read the information on the following pages before using your hearing aid.A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benet from it. The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading.17. Important safety information
41 The intended use of hearing aids is to amplify and transmit sound to the ears and hereby compensate for impaired hearing. The hearing aids (specially programmed for each hearing loss) must only be used by the intended person. They should not be used by any other person as they could damage hearing. Changes or modications to the hearing aid that were not explicitly approved by Phonak are not permitted. Such changes may damage your ear or the hearing aid. Do not use the hearing aids in explosive areas (mines or industrial areas with danger of explosions, oxygen-rich environments or areas where ammable anesthetics are handled). Hearing aid batteries are toxic if they are swallowed! Keep out of reach of children and mentally challenged people or pets. If batteries are swallowed, consult your physician immediately!17.1 Hazard warnings
42 If you feel pain in or behind your ear, if it is inamed or if skin irritation and accelerated accumulations of earwax occur, please check with your hearing care professional or physician. Hearing programs in the directional microphone mode reduce background noises. Please be aware that warning signals or noises coming from behind, e. g. cars, are partially or entirely suppressed. This hearing aid is not for children below 36 months. It contains small parts that can cause choking, if swallowed by children. Keep out of reach of children and mentally challenged people or pets. If swallowed, consult a physician or hospital immediately. External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards. Only use accessories approved by Phonak AG, to avoid any electrical shock.
43 The following is only applicable for persons with active implantable medical devices (i.e. pacemakers, debrillators, etc.): Keep the wireless hearing aid at least 15 cm (6 inches) away from the active implant. If you experience any interference, do not use the wireless hearing aids and contact the manufacturer of the active implant. Please, note that interference can also be caused by power lines, electrostatic discharge, airport metal detectors etc. Keep magnets (i.e. battery handling tool, EasyPhone magnet, etc.) at least 15 cm (6 inches) away from the active implant.
44 Never immerse your hearing aid in water! Protect it from excessive moisture. Always remove your hearing aid before showering, bathing, or swimming, as the hearing aid contains sensitive electronic parts.17.2 Information on product safety Protect your hearing aid from heat (never leave near a window or in the car). Never use a microwave or other heating devices to dry your hearing aid. Ask your hearing care professional about suitable drying methods. When you are not using your hearing aid, leave the battery door open so that any moisture can evaporate. Make sure that you always completely dry your hearing aid after use. Store the hearing aid in a safe, dry and clean place.
45 Do not drop your hearing aid! Dropping onto a hard surface can damage your hearing aid. Always use new batteries for your hearing aid. In case a battery is leaking, replace it immediately with a new one to avoid any skin irritation. You can return used batteries to your hearing care professional. The batteries used in these hearing aids should not exceed 1.5 Volts. Please do not use silver-zinc or Li-ion (lithium-ion) rechargeable batteries as these may cause severe damage to your hearing aids. The table in chapter 5 explains exactly which type of battery your particular hearing aids require. Remove the battery if you are not using your hearing aid for a long period of time.
46 Special medical or dental examination including radiation described below, may adversely aect the correct functioning of your hearing aids. Remove and keep them outside the examination room/area before undergoing: Medical or dental examination with X-ray (also CT scan). Medical examinations with MRI/NMRI scans, generating magnetic elds. Hearing aids don’t need to be removed when passing security gates (airports etc.). If X-ray is used at all, it will be in very low doses, and will not aect the hearing aids. Do not use your hearing aid in areas where electronic equipment is prohibited.
Manufacturer:Phonak AGLaubisrütistrasse 28CH-8712 StäfaSwitzerlandwww.phonak.com029-0365-02/V1.00/2015-06/cu Printed in Switzerland © Phonak AG All rights reservedYour hearing care professional:

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