Sonova USA RICR Wireless Hearing Aid User Manual User Guide Audeo V R

Phonak Inc Wireless Hearing Aid User Guide Audeo V R

UserManual

User Guide(V90) Phonak AudéoTM V-R2Wireless hearing aidPhonak Audéo V90-RNon wireless charging accessoriesPhonak Charger CasePhonak Power Pack Phonak Mini Charger2016 201620162016This user guide is valid for:3Your hearing aid & charger detailsHearing aid model EarpiecesF Audéo V90-R F Dome F SlimTip  F cShellCharging accessoriesF Charger Case incl. power supplyF Power PackF Mini Charger incl. power supply If no box is checked and you do not know the model of your hearing aid or charging accessories, please ask your hearing care professional. Audéo V-R contains a built-in and non-removable rechargeable lithium-ion battery. Please also read safety information regarding handling rechargeable hearing aids (chapter 16). Please ensure to charge and use the hearing aid within operating temperature range: 0° to +40° Celsius (33° to 104° Fahrenheit)Your hearing aids and chargers have been developed by Phonak – the world leader in hearing solutions based in Zurich, Switzerland.These premium products are the result of decades of research and expertise and are designed to keep you connected to the beauty of sound! We thank you for making such a great choice and wish you many years of listening pleasure.Please read the user guide carefully to make sure that you understand and get the best out of your hearing aids. For more information about features and benets, simply contact your hearing care professional.Phonak - life is onwww.phonak.com4
5Contents Your hearing aid and charger 1. Quick guide 2. Parts of the hearing aid & charger Using the charger 3. Preparing the charger 4. Charging the hearing aids Using the hearing aid 5. Left & right hearing aid markings 6. Push button 7. On/O 8. Putting on the hearing aid 9. Removing the hearing aid Further information 10. Care and maintenance 11. Wireless accessories 12. Service and warranty 13. Compliance information 14. Information and description of symbols 15. Troubleshooting 16. Important safety information68121420212223242527283035404461. Quick guideLeft & right hearing aid markingsCharging your hearing aidsBlue marking for left hearing aid.Red marking for right hearing aid.After placing your hearing aid in the charger, the indicator light will slowly blink until the hearing aid is fully charged. When fully charged the indicator light will be constantly on, i.e. solid green light.7On/OPush button with indicator lightThe push button has two functions: A short push can have various functions. The function for your hearing aid is indicated in your individual instructions.A long push (3 seconds) is used to switch the hearing aid on/o.Firmly press the button using the tip of your nger for 3 seconds until the indicator light blinks.On: One short blink O: Two short blinks Before using Audéo V-R for the rst time, it is recommended to charge it for 3 hours.82. Parts of the hearing aid & chargerThe following pictures show the hearing aid model and charger accessories described in this user guide. You can identify your personal models by:• Checking “Your hearing aid & charger details” on page 3. • Or comparing your hearing aid and charger with the following shown models.Charging contacts Anchor (optional) Speaker (without earpiece attached)Push button with built-in green indicator lightAudéo V-RTube
9Space for earpiecesCleaning toolSpace for drying capsule (cover open)Drying capsule(optional) Hearing aid charging inserts with left/right indicatorsSpace for drying capsule (cover closed)Charger Case10Charger Case with optional Power PackCharger CaseIndicator light for powermicro-USB connection to external power supplymicro-USB connection to external power supplyPower PackIndicator light for battery status and external powerBattery check buttonPower Pack lock and release11Mini ChargerHearing aid charging inserts with left/right indicatorsmicro-USB connectionto external power supplyIndicator light for power123. Preparing the chargerSelect the adapter for your country.a) Firstly, insert the top round end of the adapter into the corresponding round side of the power supply.b) Click the bottom end of the adapter to lock into place.c) To remove, rst pull back the tab on the power supply.d) Pull the adapter upwards to remove it.3.1 Setting up the power supplyUK AUS US EUabcd
13a) Plug the larger end of the charging cable into the power supply. b) Plug the smaller end into the micro-USB port on the charger.c) Plug the power supply into a power outlet.d) The indicator light is green when the charger is connected to the power supply.3.2 Connecting the power supplyabdc144.1 Using the Charger Case or Mini Charger1Please refer to chapter 6 for how to set up the charger.Insert the hearing aid into the charging inserts. Make sure the left and right hearing aid markings match the left (blue)/right (red) indicators next to the charging inserts. The hearing aids will automatically switch o when inserted into the charger. Audéo V-R contains a built-in and non-removable rechargeable lithium-ion battery. Before using Audéo V-R for the rst time, it is recommended to charge it for 3 hours. The hearing aid must be dry before charging, see chapter 10. Please ensure to charge and use the hearing aid within operating temperature range: 0° to +40° Celsius (32° to 104° Fahrenheit).4. Charging the hearing aids15 1623The indicator light will slowly blink until the hearing aid is fully charged. When fully charged the indicator light will remain on, i.e. solid green light. The charging process will automatically stop when the batteries are fully charged, so the hearing aids can be safely left in the charger. It can take up to 3 hours to charge the hearing aids. The Charger Case cover can be closed while charging. Remove the hearing aids from the charging inserts and switch them on, refer to chapter 7. Audéo V-R charging times 100% charge: 3 h 80% charge: 90 min 50% charge: 60 min 30% charge: 30 min
17 Do not hold the tubes for removing the hearing aids from the charger as this can damage the xReceiver.184.2 Using the optional Power PackNote: The Power Pack is only compatible with the Charger Case.1Attach and lock the Power Pack to the Charger Case.2Plug in the micro-USB and connect to an external power supply. The Power Pack and hearing aids will be charged at the same time. While connected to an external power supply, the Power Pack indicator light will show the current battery charge status. Before using Power Pack for the rst time, it is recommended to charge it for 3 hours. The Power Pack contains a built-in and non-removable rechargeable lithium-polymer battery.193The fully charged Power Pack oers 7 charging cycles for a pair of hearing aids. To check the remaining battery capacity of the Power Pack, press the battery check push button (indicator lights will be o otherwise, to preserve battery). Power Pack lock and releaseIndicator light battery status:• 0%-29%•• 30%-59%••• 60%-100%micro-USB connection to external power sourceBattery check push button Please ensure to charge the Power Pack within operating temperature range: 0° to +40° Celsius (32° to 104° Fahrenheit)205. Left & right hearing aid markingsThere is a red or blue marking on the back of the hearing aid. This will tell you if it is a left or a right hearing aid.Blue marking for left hearing aid.Red marking for right hearing aid.
216. Push buttonThe push button on your hearing aid can have various functions or is not active. This depends on the programming of the hearing aid, which is indicated in your individual “Hearing aid instructions”. Please ask your hearing care professional for a printout.The push button has two functions:Short pushLong push (3 seconds)The push button is used to switch the hearing aid on and o, refer to next chapter.22One short blink =hearing aid turns onTwo short blinks =hearing aid turns o7. On/OTo switch the hearing aid on or o rmly press the button using the tip of your nger for 3 seconds until the indicator light blinks. When you switch on the hearing aid you may hear a start-up melody.238. Putting on the hearing aid123Place the hearing aid behind your ear.Insert the earpiece into your ear canal.If there is an anchor attached to the earpiece, tuck it into the bowl of your ear to secure your hearing aid.249. Removing the hearing aid1Pull on the bend of the tube and remove the hearing aid from behind the ear. In very rare cases, your earpiece can remain in your ear canal when removing the hearing aid from the ear. In the unlikely case that the earpiece does get stuck in your ear canal, it is strongly recommended to see a medical specialist for safe removal.
2510. Care and maintenanceDiligent and routine care of your hearing aid and chargers contribute to outstanding performance and a long service life. Please use the following specications as a guideline. Further information regarding product safety, see chapter 16.General informationBefore using hair spray or applying cosmetics, you should remove your hearing aid from your ear, because these products may damage it.Your hearing aids are resistant to water, sweat and dust under the following conditions:• After exposure to water, sweat or dust, the hearing aid is cleaned and dried.• The hearing aid is used and maintained as described in this user guide. Always make sure that the hearing aids and charger are dry and clean before charging.26DailyHearing aid: Inspect the earpiece for earwax and moisture deposits. Clean the surfaces with a lint-free cloth or use the small brush provided in the Charger Case. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. It is not recommended to rinse with water. If you need to clean your hearing aid intensively, ask your hearing care professional for advice and information on lters or drying capsules. Chargers: Make sure that charger inserts are clean. Never use cleaning agents such as household detergents,soap, etc. for cleaning your charger.WeeklyHearing aid: Clean the earpiece with a soft, damp cloth or with a special cleaning cloth for hearing aids. For more in-depth maintenance instructions or for more than basic cleaning, please see your hearing care professional. Clean the charging contacts on the hearing aid with a soft, damp cloth. Chargers: Remove dust or dirt from the charger inserts.2711. Wireless accessoriesA range of Phonak wireless accessories are available for you to use with your hearing aid. * The Phonak ComPilot II with neckloop or ComPilot Air II with clip to attach to clothing. They also have basic remote control functionalities. For advanced control they can be used with the Phonak RemoteControl App. ** Audio sources (e.g. MP3 Player, computer, laptop, tablet) can be connected to the streaming device via Bluetooth or audio cable.*** Clipped onto the speaker’s clothing for better understanding over distance.Cell phonePhonak streaming device*Phonak EasyCall IIwith cell phonePhonak RemoteMic***MP3 Player/Audio source**Phonak TVLink II connected to TVPhonak PilotOne IIremote controlPhonak DECT phone II2812. Service and warrantyLocal warrantyPlease ask the hearing care professional, where you purchased your hearing aid and chargers, about the terms of the local warranty.International warrantyPhonak oers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid and chargers respectively, but not accessories such as tubes, earmolds, external receivers. The warranty only comes into force if a proof of purchase is shown.The international warranty does not aect any legal rights that you might have under applicable national legislation governing sale of consumer goods.
29Warranty limitationThis warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their oce.Serial numbers Hearing aid left side:Hearing aid right side:Charger Case:Power Pack:Mini Charger:Date of purchase:Authorized hearing care professional (stamp/signature):30Europe:Declaration of Conformity for the hearing aid Hereby Phonak AG declares that this Phonak product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio and TelecommunicationsTerminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com (Phonak worldwide locations).Australia/New Zealand:Indicates a device’s compliance with applicable Radio Spectrum Management’s (RSM) and Australian Communications and Media Authority (ACMA) regulatory arrangements for the legal sale in New Zealand and Australia.The compliance label R-NZ is for radio products supplied in the New Zealand market under conformity level A1.13. Compliance information31The wireless models listed on page 3 are certied under:Phonak Audéo V90-RUSA FCC ID: KWC-RICR Canada IC: 2262-RICR32Notice 1:This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions:1) this device may not cause harmful interference, and2) this device must accept any interference received, including interference that may cause undesired operation.Notice 2:Changes or modications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device.Notice 3:This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada.These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is
33no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the device and receiver.• Connect the device into an outlet on a circuit dierent from that to which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.34Antenna type Operation frequencyOccupied bandwidth (99% BW)Modulation Channel Operating range Use case Magnetic eld strength @ 1mIntegrated ferrite coil antenna (inductive)10.6 MHz498 kHz DQPSKSingle channel radio18 cm (7”)Streaming of audio signal to receiving hearing aid on the other ear-4 dBμA/m Radio information of your wireless hearing aid 35With the CE symbol, Phonak AG conrms that this Phonak product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommunications equipment. The numbers after the CE symbol correspond to the code of certied institutions that were consulted under the above-mentioned directives.This symbol indicates that the products described in these user instructions adhere to the requirements for an applied part of Type B of EN 60601-1. The surface of the hearing aid is specied as an applied part of Type B.Indicates the medical device manufacturer, as dened in EU Directive 93/42/EEC.14. Information and description of symbols36This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides.This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides.Important information for handling and product safety.This symbol confers that the electromagnetic interference from the device is under limits approved by the US Federal Communications Commission.Indicates the manufacturer’s serial number so that a specic medical device can be identied.Indicates the manufacturer’s catalogue number so that the medical device can be identied.
37The product is designed such that it functions without problems or restrictions if used as intended, unless otherwise noted in these user guides.Please ensure to charge the hearing aid and Power Pack within operating temperature range: 0° to +40° Celsius (32° to 104° Fahrenheit).Audéo V-R are classied IP68 (depth of 1 meter for 60 minutes) and designed to be used in all daily life situations. Therefore you do not have to worry about getting the hearing aids exposed to a rain shower or sweat. However, Audéo V-R is not intended to be used in water activities that includes chlorinated water, soap, salt water or other liquids with a chemical content.Humidity during operation for the Charger Case, Mini Charger and Power Pack: : 0% to 85% (non condensing).Operatingconditions38This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide.Temperature during transportation and storage: –20° to +60° Celsius (–4° to +140° Fahrenheit).Humidity during storage: 0% to 70%, if not in use. See instruction in chapter 16.2 regarding drying the hearing aid after use. Atmospheric pressure: 200 hPA to 1500 hPaDuring transportation keep dry.39The symbol with the crossed-out garbage bin is to make you aware that this hearing aid as well as chargers and Power Pack may not be thrown away as normal household waste. Please dispose of old or unused hearing aids and charger, at waste disposal sites intended for electronic waste, or give your hearing aid to your hearing care professional for disposal. Proper disposal protects the environment and health.4015. Troubleshooting CausesBlocked speaker/earpieceHearing aid switched oElectromagnetic disturbances occurredBattery fully dischargedHearing aid not inserted correctly into earCerumen in ear canalVolume too loudLow batterySpeaker/earpiece blockedVolume too lowHearing has changedIndication for low batteryBattery fully dischargedFaulty battery ProblemHearing aid not functioning Hearing aid whistles Hearing aid not loud enough or distorted Hearing aid plays two beepsHearing aid will not start upIndicator light on hearing aid blinks fast while charging15.1 Troubleshooting hearing aid
41What to doClean speaker opening/earpiecePress push button for 3 seconds (chapter 1+7)Press push buttonInsert hearing aid into the chargerCharge hearing aid (chapter 4)Insert hearing aid correctly (chapter 8) Contact your ENT/GP or hearing care professionalDecrease volume (chapter 6)Charge hearing aid (chapter 4)Clean speaker opening/earpieceTurn volume up if volume control available (chapter 6)Contact you hearing care professionalCharge hearing aid (chapter 4)Charge hearing aid (chapter 4) Contact your hearing care professional if the battery life is not as expected42 If the problem persists, contact you hearing care professional for assistance.Causes Hearing aid not inserted correctly into chargerCharger not connected to power sourceHearing aid is not fully chargedBattery may need to be replaced CausesCharger Case or Mini Charger is not connected to power supplyHearing aid not inserted correctly into chargerPower Pack discharged ProblemThe indicator light on the hearing aid is o when placed in the charging inserts Battery does not last the whole day ProblemCharging does not start (no power pack used) Charging does not start when using Power Pack15.2 Troubleshooting charger43What to doInsert hearing aid correctly into charger (chapter 4) Connect charger to external power supply Charge hearing aid (chapter 4)Contact your hearing care professional; a battery replacement may be required What to doConnect charger to power fully or power pack (see section 4.2) Insert hearing aid correctly into charger (chapter 4.1) Charge Power Pack (chapter 4.2) 44Please read the information on the following pages before using your hearing aid and charging accessories.A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benet from it. The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading.The hearing aid is suitable for the home healthcare environment and due to their portability it may happen that it is used in professional healthcare facility environment like physician oces, dental oces etc.16. Important safety information
45 The intended use of hearing aids is to amplify and transmit sound to the ears and hereby compensate for impaired hearing. The hearing aids (specially programmed for each hearing loss) must only be used by the intended person. They should not be used by any other person as they could damage hearing. Changes or modications to the hearing aid that were not explicitly approved by Phonak are not permitted. Such changes may damage your ear or the hearing aid. Do not use the hearing aids and charging accessories in explosive areas (mines or industrial areas with danger of explosions, oxygen rich environments or areas where ammable anesthetics are handled) or where electronic equipment is prohibited. If you feel pain in or behind your ear, if it is inamed or if skin irritation and accelerated accumulations of earwax occur, please check with your hearing care professional or physician.16.1 Hazard warnings46 In very rare cases, the dome can remain in your ear canal when removing the hearing tube from the ear. In the unlikely case that the dome does get stuck in your ear canal, it is strongly recommended to see a physician for safe removal. Hearing programs in the directional microphone mode reduce background noises. Please be aware that warning signals or noises coming from behind, e. g. cars, are partially or entirely suppressed. This hearing aid is not for children below 36 months. It contains small parts that can cause choking, if swallowed by children. Keep out of reach of children and mentally challenged people or pets. If swallowed, consult a physician or hospital immediately. Keep the Charger Case out of reach of children and mentally challenged people or pets. If the drying capsule is swallowed, consult a physician or hospital immediately.47• • Only authorized personnel are allowed to open the Power Pack due to possible electrical hazard. Do not make a wire connection from your hearing aid to any external audio sources like radio etc. That could cause injuries on your body (electric shock). Do not cover the whole Charger Case or Mini Charger while charging, e.g. with a cloth etc. The following is only applicable for persons with active implantable medical devices (i.e. pacemakers, debrillators, etc.): Keep the wireless hearing aid at least 15 cm (6 inches) away from the active implant. If you experience any interference, do not use the wireless hearing aids and contact the manufacturer of the active implant. Please, note that interference can also be caused by power lines, electrostatic discharge, airport metal detectors etc. Keep magnets (i.e. EasyPhone magnet, etc.) at least 15 cm (6 inches) away from the active implant.48 Use of this equipment adjacent to or stacked with other equipment should be avoided because it could result in improper operation. If such use is necessary, this equipment and the other equipment should be observed to verify that they are operating normally. Use of accessories, transducers and cables other than those specied or provided by the manufacturer of this equipment could result in increased electromagnetic emissions or decreased electromagnetic immunity of this equipment and result in improper operation. Portable RF communications equipment (including peripherals such as antenna cables and external antennas) should be used no closer than 30 cm (12 inches) to any part of the Audéo V-R, including cables specied by the manufacturer. Otherwise, degradation of the performance of this equipment could result.
49 Hearing aids should not be tted with domes / wax protection systems when used by clients with perforated eardrums, inamed ear canals or otherwise exposed middle ear cavities. In these cases, we recommend the use of a custom earpiece. In the unlikely case that any part of this product should remain in the ear canal, it is strongly recommended to see a medical specialist for safe removal. The USB port of the charger is to be used for the described purpose only. For charger, use only EN60950-certied equipment with a output rating of 5 VDC. Min. 500 mA. Do not insert the adapter of the power supply alone into electrical outlets because this could result in an electric shock.50 Phonak hearing aids are water resistant and not waterproof. They are designed to withstand normal activities and occasional accidental exposure to extreme conditions. Never immerse your hearing aid in water! Phonak hearing aids are not specically designed for extended periods of water submersion on a continual basis, that is worn in activities such as swimming or bathing. Always remove your hearing aid before these activities, as the hearing aid contains sensitive electronic parts.16.2 Information on product safety Protect your hearing aid from heat (never leave near a window or in the car). Never use a microwave or other heating devices to dry your hearing aid (due to risk of re or explosion). Ask your hearing care professional about suitable drying methods. The dome should be changed every three months or when it becomes sti or brittle. This is to prevent the dome from detaching from the tube spout during insertion into or removal from the ear.51 Do not drop your hearing aid! Dropping onto a hard surface can damage your hearing aid. Store you hearing aid in the charger if you are not using it for a long period of time. Special medical or dental examination including radiation described below, may adversely aect the correct functioning of your hearing aids. Remove and keep them outside the examination room/area before undergoing: • Medical or dental examination with X-ray (also CT scan). • Medical examinations with MRI/NMRI scans, generating magnetic elds. Hearing aids don’t need to be removed when passing security gates (airports etc.). If X-ray is used at all, it will be in very low doses, and will not aect the hearing aids.52 The hearing aids has to be dry before charging. Otherwise the charging reliability cannot be guaranteed. Only use approved chargers and Power Pack described in this user guide for charging Audéo V-R, otherwise the devices may be damaged.Audéo V-R and Power Packcontain lithium-ionbatteries tested accordingto the UN 38.3 standardand should be shippedaccording to the rules andregulations of safeshipment of Lithium ionbatteries.
53 54Notes55029-XXXX-02/V1.00/2016-02/na Printed in Switzerland © Sonova AG All rights reservedManufacturer:Phonak AGLaubisrütistrasse 28CH-8712 StäfaSwitzerlandYour hearing care professional:

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