Sonova USA WHSITE Hearing Aid User Manual

Phonak Inc Hearing Aid

User Manual

Exélia™Custom ProductsUser Guide029-0176-02/V1.00/2007-11/A+W Printed in Switzerland © Phonak AG All rights reservedwww.phonak.comYour hearing care professional04590682 !P57735_Pho_GB_Exelia_ITE.qxp 30.11.2007 14:49 Uhr Seite 201
32ContentsWelcome 5Description 6PreparationReplacing the battery 8Identifying left and right hearing systems 12Inserting your hearing system in your ear 13Removing your hearing system from your ear 14Fine tuning your hearing system 16OperationSwitching ON/OFF 17Controlling the volume (optional) 19Selecting a hearing program 20Controlling two hearing instruments 21Telecoil (optional) 22EasyPhone (optional) 23myPilot (optional) 26 iCom (optional) 29 FM communication (optional) 31 MaintenanceImportant points 33Warning 36Service and Warranty 37Phonak distributors worldwide 40P57735_Pho_GB_Exelia_ITE.qxp 30.11.2007 14:49 Uhr Seite 2
5Your new Exélia hearing system uses the very latestadvances in digital wireless hearing technology. Exélia offers you, automatically, the highest sound quality, speech understanding and listening comfort in all your hearing situations. High-tech has turnedhighly sophisticated hearing systems into convenientdevices that are easy to use. Please read this manual carefully to benefit from all the features of your new hearing system. Ask your hearing care professional if you have any questions.Exélia is a quality product developed by the Swiss company Phonak, a world leader in hearing technology,innovation and reliability. With proper care and usage, your hearing system will support your hearing and communication needs for many years.For further information, please visit the Phonak websitewww.phonak.com.Phonak – life is onWelcomeP57735_Pho_GB_Exelia_ITE.qxp 30.11.2007 14:49 Uhr Seite 4
76ቢባቤቦቧቨDescriptionExélia CIC/MC PetiteStandard battery size 10Exélia ITC/HSGenX performance batterysize 312Exélia ITC/HS PetiteStandard battery size 312Exélia FSExélia FS PGenX performance battery size 13ቢProtected microphone inlet (two on models with directional technology)ባBattery compartment with ON/OFF switchቤProgram switch (optional)ብVolume control (optional)ቦReceiver (sound outlet) and wax protection systemቧCustom made shellቨRemoval handle (Exélia CIC/MC Petite)ቤቢቧብባቦቧቤብቢቦባP57735_Pho_GB_Exelia_ITE.qxp 30.11.2007 14:49 Uhr Seite 6
98Remove the old battery.Remove the protective foil from the new battery.Insert the new battery. Please ensure that the “+” signon the battery (flat side) is on the same side as the “+”sign on the battery compartment.Replacing the battery The advanced performance features of your Exélia instruments require specially designed high performance batteries (called GenX batteries). Therefore please only use these GenX batteries (size312 or 13). The use of other batteries may lead to reduced battery life and the optimum performanceof your Exélia hearing systems can not be guaranteed. For Exélia Petite instruments, please use standard batteries.Hold the hearing system with the battery compartment upwards and open it.PreparationP57735_Pho_GB_Exelia_ITE.qxp 30.11.2007 14:49 Uhr Seite 8
1110Gently shut the battery compartment, until you feel it “click” into place.Please only use GenX batteries for your Exélia instruments (except Exélia Petite).Handle the battery compartment gently and do not use excessive force.Do not try to open the compartment further than shown in the drawing.If there is any resistance when closing the compartment, ensure that the battery is correctlyinserted. The compartment will not close if thebattery is inserted upside down.When your hearing system is not in use, leave thebattery compartments open to allow any moistureto evaporate.Low battery warningAn acoustic signal gives you an early warning that the battery is approaching exhaustion. You have approximately 30 minutes to replace the battery after hearing the signal. This reserve may be higher and the hearing system will repeat the low batterywarning approximately every 30 minutes.Please note that the battery consumption increases with regular use of the myPilot commandcenter or the iCom communication interface.PreparationP57735_Pho_GB_Exelia_ITE.qxp 30.11.2007 14:49 Uhr Seite 10
1312Identifying left and right hearing instrumentsBefore insertion, please ensure that you are using the proper left and right hearing systems. Your hearing systems are identified as follows:blue = leftred = rightInserting your hearing system in your earGrasp the hearing system between the thumb and index finger, using the hand on the same side you wearyour hearing system. Insert the canal end into the earcanal. Tug gently on your ear lobe and push the hearingsystem into the correct position.PreparationP57735_Pho_GB_Exelia_ITE.qxp 30.11.2007 14:49 Uhr Seite 12
1514Removing your hearing system from your earIf possible, select the mute mode (see page 21) beforeremoving your hearing system to avoid whistling. • Exélia CIC/MC Petite with removal handleGrasp the handle between your thumb and indexfinger and pull the hearing system upwards out of your ear.• Exélia or Exélia Petite without a removal handlePut your thumb behind your lobe (just below the hard cartilage) and gently press your ear upward to push the hearing system out of the canal. In order to help it along, make chewing movementswith your jaw.Grasp the protruding hearing system and remove it.PreparationP57735_Pho_GB_Exelia_ITE.qxp 30.11.2007 14:49 Uhr Seite 14
17Switching ON/OFFSwitching ONThe hearing system is switched ON when the battery compartment is closed. Your hearing systems are automatically set at your preferred volume and in your default hearingprogram.Switching OFFTo switch the hearing system OFF, open the battery compartment. 16Fine tuning based on your personal preferencesThe fitting process has limited capabilities of reproducingthe full spectrum of your personal sound environments.This limitation is overcome by the ability of Exélia hearing systems to learn from your real life volume adjustments. Exélia offers a unique functionality called“Self Learning”. In every environment, it logs your personalvolume changes within the hearing instrument. This means that every time you change the volume of yourhearing system, this correction is taken into account toapply your preferred volume automatically when you arein a similar environment next time.Self Learning cleverly ensures that your volume corrections in any environment contribute to a fullypersonalized volume setting.OperationPreparationP57735_Pho_GB_Exelia_ITE.qxp 30.11.2007 14:49 Uhr Seite 16
1918Controlling the volume (optional) left ear right earforwards forwardsbackwards backwardsPreset volumeAutomatically set when hearing system is switched ON. To increase volumeTurn the volume control forwards. To reduce volumeTurn the volume control backwards.Delayed activationYour hearing care professional may have activated a delayed activation timer. This function delays the activation of the hearing system (for 9 or 15 seconds)after the battery door is closed in order to avoid any disturbance while placing it into your ear. An acoustic signal confirms when your hearing systemis switched on.NoteThe mute mode may be used like an ON/OFF function,(activated manually or via the myPilot command center) allowing you to switch your hearing system OFF for a short period of time (i.e. while inserting or removing the instrument, short breaks etc.). Please be aware that the mute mode still consumes someenergy from the battery.OperationOperationP57735_Pho_GB_Exelia_ITE.qxp 30.11.2007 14:49 Uhr Seite 18
2120Additional program selection Upon request, your hearing care professional can program for you additional individual hearing programsdedicated to specific hearing situations. Additional programs are available via the myPilot command center(see page 26) and/or with the optional program switch.Controlling two hearing systems (not available for Exélia Petite instruments). An automatic synchronisation for volume adjustmentsand program selection, called QuickSync, is integratedin your hearing systems. Users wearing two hearing instruments just have to activate the functionality onone instrument; the other instrument will be adjustedautomatically.Note• A single beep indicates the preset volume setting. A double beep indicates that you have reached the limit of your volume control range.• The myPilot command center (see page 26) can alsocontrol the volume of all Exélia ITC/HS, FS and FS P that are remote-controllable, including themodels without manual volume control. Selecting a hearing program Automatic program selectionThe program selection is fully automatic. Exélia is able to recognize different hearing environments and to automatically select the most appropriate hearing program.Program switch (optional)The program switch allows toggling between the “Automatic Mode”, the “Mute Mode” and individual hearing programs (see picture on page 21). A short melody confirms the selection of the“Automatic Mode”.OperationP57735_Pho_GB_Exelia_ITE.qxp 30.11.2007 14:49 Uhr Seite 20
22 23ZoomControl (for Exélia models with directional microphones)This special hearing program allows you to choose fromfour directions in which to focus your hearing systems(front, back, left or right). This special program can be accessed only via the myPilot command center andis not available for Exélia Petite instruments.Ask your hearing care professional to print out the complete description of your individual hearing programs and how to access them with your myPilotand/or program switch.Telecoil (optional)Your hearing care professional may have activated a Telecoil in your hearing systems. The programs withTelecoil can be used with hearing system compatiblephones or via inductive loop systems (present in someschool settings, theaters, churches, etc.). OperationEasyPhone (optional) The EasyPhone function enables your Exélia hearing system to automatically select your telephone programwhen the telephone handset is held close to your ear.An acoustic signal confirms the switch. It automaticallyreturns to the previous hearing program when the telephone handset is removed from your ear. Some telephones produce a magnetic field strong enoughto activate your EasyPhone function. Other types of telephones require an additional magnet fixed on thereceiver to activate this function.Fixing the EasyPhone magnetClean the telephone handset thoroughly. Hold the telephonehandset nearly vertically, similarto making a telephone call. Holdthe magnet near to the “listeningend” of your telephone handsetand release it. The magnet willautomatically flip to the correctside.P57735_Pho_GB_Exelia_ITE.qxp 30.11.2007 14:49 Uhr Seite 22
2524Use of EasyPhoneUse the telephone in a normal manner. An acoustic signal indicates the activation of the EasyPhoneprogram. At the beginning, you may need to move thehandset slightly to find the optimum position for a reliable switch and comfortable hearing.If necessary, move the magnet to another position onthe handset to increase your comfort of use.Keep magnets out of reach of children and pets.If a magnet is swallowed, please seek the adviceof a medical practitioner.The magnet used to strengthen the magnetic fieldof your phone may affect some medical devices or electronic systems.Always keep the magnet (or the telephone equippedwith the magnet) at least 30 cm (12”) away frompacemakers, credit cards, floppy disks or othermagnetically sensitive devices.High distortion during dialing or phoning maymean that the phone receiver is stressed by the magnet. To avoid any damage, please movethe magnet to another place on the telephone receiver.If you hold the telephone receiver in your right handwhen making telephone calls, position the magnet in the upper right half of the receiver.If you hold the telephone receiver in your left handwhen making telephone calls, position the magnet in the upper left half of the receiver.Use the double-sided adhesivetape to stick the magnet to the location described above. Do not cover the sound openings of your handset.OperationP57735_Pho_GB_Exelia_ITE.qxp 30.11.2007 14:49 Uhr Seite 24
2726myPilot: available in two stylish colors,high-tech grey or white.The myPilot command center is an optional accessoryfor Exélia instruments (except Exélia Petite). It allows a convenient, user-friendly and discrete control of all the functions of your hearing system and additional benefits.• Volume Control• Program selection• Automatic mode selection• Access to ZoomControl program• Clock and Alarm• Battery status For detailed information on the use of your myPilot,please refer to its user guide or ask your hearingcare professional.myPilot (optional)P57735_Pho_GB_Exelia_ITE.qxp 30.11.2007 14:49 Uhr Seite 26
2928For optimum results, position your myPilot as shownin the drawing.Do not use your myPilot in locations where it is forbidden to use electronic devices, for instance on airplanes. iCom is an optional accessory available for Exélia instruments (except Exélia Petite). With the push of a single button, iCom connects your hearing system with the technology around you (mobile phones, audioequipment, FM, etc.).Bluetooth connectionsiCom offers a simple way to connect your mobile phone via Bluetooth to your hearing system.iCom is also capable of transmitting a stereo audio signal from any Bluetooth enabled device (built-in or via an adapter) such as MP3 players, laptop, computers and televisions.myPilot (optional)Operating range max. 50 cm (20”)iCom (optional)P57735_Pho_GB_Exelia_ITE.qxp 30.11.2007 14:50 Uhr Seite 28
3130FM compatibilityiCom also offers FM accessibility when a Phonak FM receiver is connected, refer to picture below.EasyAudio and EasyPhone BluetoothYour Exélia hearing systems contain two special audioprograms: EasyAudio and EasyPhone Bluetooth. These programs are automatically selected in your hearing systems when an audio or Bluetooth signal is received from iCom. EasyAudio and EasyPhone Bluetooth ensure that you have the optimum programfor audio and mobile phone use. An acoustic signal in your Exélia hearing instrument confirms the switchto both Easy programs.Please refer to the iCom user guide to get more information on the numerous applications iCom provides.FM communication is an option available for customhearing instruments that are equiped with a Telecoil or with an iCom and a Phonak FM receiver. When noise, distance or reverberation is a problem, FM systems greatly improve communication. A wirelessFM communication system consists of a transmitterand a receiver. The transmitter is placed near, or directlyconnected to the sound source (e.g. TV or radio). Ittransmits the signal via radio to the receiver attachedto an iCom or to a MyLink receiver.For more information about the use of your FM receivers or transmitters, please refer to the appropriateuser guide or ask your hearing care professional.Multi-frequency FM receiverAs an alternative to iCom with an FM receiver, MyLinkis a small and appealing FM receiver that is compatiblewith hearing systems with a Telecoil.MyLink picks up the FM signal and relays it to thehearing instrument.FM communication (optional)iCom (optional)P57735_Pho_GB_Exelia_ITE.qxp 30.11.2007 14:50 Uhr Seite 30
Multi-frequency FM transmitterPhonak offers a wide range of different FM transmitters:SmartLink – flexible multifunctionaltransmitter with BluetoothZoomLink – convenient transmitter with three microphone settingsEasyLink – the easy-to-use transmitterinspiro – the transmitter for a range of educational applications3332Important points1) Always use new GenX batteries with your Exélia hearing systems. Exélia Petite instruments use standard batteries. You can return empty batteries to your hearing care professional.2) When your hearing system is not in use, leave thebattery compartment open to allow any moisture to evaporate.3) If you will not be using your hearing systems for a long period of time, store them in their protectivecase. Remove the batteries and leave the batterycompartments open. Make sure your hearing systemsare completely dry before closing the case.4) Protect your hearing systems from excessive moistureand heat. Always remove your hearing systems before showering, bathing or swimming. Do not leaveinstruments near windows or in a car. Avoid strongjolts and vibration.5) Daily cleaning and the use of a drying system ishighly recommended. "C&C line" from Phonak is acomplete set of cleaning products. Your hearing careprofessional will be glad to advise you. Never usehousehold cleaning products (washing powder, soap,etc.) to clean your hearing systems.MaintenanceFM communication (optional)P57735_Pho_GB_Exelia_ITE.qxp 30.11.2007 14:50 Uhr Seite 32
34 35SmartGuard (optional)SmartGuard is a unique wax protection system developed by Phonak. The unique membrane designcompletely protects your hearing system from wax and moisture.Please ask your hearing care professional for further information.Maintenance6) Hair spray, face creams and make-up can damagehearing systems. Remove them before applying cosmetics.7) If you experience any soreness or inflammation in your ear, contact your hearing care professional.8) If your hearing system is performing weakly or failsto operate, clean or replace the wax guard system.If your hearing system fails to operate after you havecorrectly cleaned or replaced your wax protectionsystem and inserted new batteries, contact yourhearing care professional for advice. Please rememberto bring your accessories (e.g. myPilot, iCom) togetherwith your hearing system(s) for service enquiries.The symbol with the crossed out disposal bin indicates that this hearing system shall not be treated as household waste. Please hand overyour old or unused hearing system to the applicable collection point for the recycling of electrical and electronic equipment or bring it to your hearing care professional for appropriate disposal. By ensuring this product is disposed of correctly,you will help prevent potential negative effects on the environment and human health.P57735_Pho_GB_Exelia_ITE.qxp 30.11.2007 14:50 Uhr Seite 34
3736Phonak offers you a comprehensive global warrantywhich becomes effective on the date of purchase. Pleaseask your hearing care professional about the details andduration. This warranty covers any repairs due to defectsin material and/or workmanship. The warranty does notcover damage from improper handling or care, exposureto chemicals, immersion in water or undue stress.Damage caused by third parties or non-authorized servicecenters renders the Phonak warranty null and void. Thiswarranty does not include any services performed by a hearing care professional in their office. This warrantyapplies to the Phonak products listed below:Serial number – right:Serial number – left:Date of purchase:Hearing systems batteries are toxic when swallowed! Keep them out of reach of childrenand pets. If batteries are swallowed, please seek the advice of a medical practitioner!Use only hearing systems that have been speciallyprogrammed for you by a hearing care professional.Other instruments may be ineffective and may, incertain cases, even damage your hearing.X-ray radiation (e.g. CT scans, MRI scans) mayadversely affect the correct functioning of yourhearing system. We recommend that you remove them before undergoing X-ray procedures and keepthem outside the room.Hearing systems in directional microphone mode reduce mainly background sounds. Warning signals coming from behind and vehicles’horns approaching from behind are partially orcompletely suppressed.Service and WarrantyWarningP57735_Pho_GB_Exelia_ITE.qxp 30.11.2007 14:50 Uhr Seite 36
3938Notice 3This equipment has been tested and found to complywith the limits for a Class B digital device, pursuant toPart 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residentialinstallation. This equipment generates, uses, and canradiate radio frequency energy and, if not installed andused in accordance with the instructions, may causeharmful interference to radio communications. However,there is no guarantee that interference will not occurin a particular installation. If this equipment does cause harmful interference toradio or television reception, which can be determinedby turning the equipment off and on, the user is encouraged to try to correct the interference by one ormore of the following measures:• Reorient or relocate the receiving antenna• Increase the separation between the equipment and receiver• Connect the equipment into an outlet on a circuit different from that to which the receiver isconnected• Consult the dealer or an experienced radio/TV technician for helpNoticesNotice 1This instrument is certified under:FCC ID: KWC-WHSITEIC: 2262A-WHSThis device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation issubject to the following two conditions:1) this device may not cause harmful interference, and 2) this device must accept any interference received,including interference that may cause undesiredoperation.Changes or modifications made to this equipment not expressly approved by Phonak may void the FCC authorization to operate this equipment.Notice 2This Class B digital apparatus complies with CanadianICES-003.P57735_Pho_GB_Exelia_ITE.qxp 30.11.2007 14:50 Uhr Seite 38
4140Phonak distributors worldwideGroup companies: (detailed information on www.phonak.com)Australia Phonak Australasia Pty. Ltd. Baulkham Hills N.S.W 2153Austria Hansaton Akustische Geräte GmbH5020 SalzburgBelgium Ets Lapperre B.H.A.C. NVB-1702 Groot-BijgaardenPhonak Belgium NV, B-1700 DilbeekBrazil CAS Produtos MédicosSão Paulo – SP 04363-100Canada Phonak Canada LimitedMississauga, Ontario L5S 1V9China Phonak (Shanghai) Co. Ltd. Shanghai City 200233Denmark Phonak Danmark A/S, Nitivej 102000 FrederiksbergFrance Phonak France SA, 69500 BronGermany Phonak GmbH, 70736 Fellbach-Oeffingen, EC RepresentativeItaly Phonak Italia S.r.l., 20159 MilanoJapan Phonak Japan Co., Ltd., Tokyo 101-0044Jordan Phonak Middle East, 11181 AmmanMexico Phonak Mexicana, S.A. de C.V. 03920 México, D.F.MEXICONetherlands Phonak B.V., 3439 ME NieuwegeinNew Zealand Phonak New Zealand Ltd., TakapunaAuckland 9Norway Phonak AS, 0105 OsloPoland Phonak Polska SP Z.0.0 00-567 WarszawaRussian Federation Phonak CIS Ltd., Moscow, 115114Spain Phonak Ibérica S.A., 03008 AlicanteSweden Phonak AB, 117 43 StockholmSwitzerland Phonak AG, Phonak Schweiz, 8712 StäfaUnited Kingdom Phonak UK LimitedWarrington, Cheshire WA1 1PPUSA Phonak LLC, Warrenville, IL 60555-3927Independent general A complete list of Phonak distributors distributors: is available at Phonak's Internet site: www.phonak.com. Please visit us or ask your hearing care professional for information.Manufacturer: Phonak AG, Laubisrütistrasse 28CH-8712 Stäfa, SwitzerlandP57735_Pho_GB_Exelia_ITE.qxp 30.11.2007 14:50 Uhr Seite 40
4342SSaaffeettyy nnoottiicceeOOppeerraattiinngg ccoonnddiittiioonnssTTrraannssppoorrttaattiioonn aanndd ssttoorraaggee ccoonnddiittiioonnssThe CE symbol is a confirmation by Phonak AGthat Exélia products and accessories meet therequirements of directive 93/42/EEC on medicaldevices and the R&TTE Directive 1999/5/EC onRadio and Telecommunication TerminalEquipment. The numbers after the CE symbol are the numbers of consulted certified bodies under theabove mentioned directives. The alert signmeans that potential restrictions on its use areapplicable in one or more EU Member States.This symbol indicates that Exélia products comply with requirements for a BF type appliedpart according to EN 60601-1.External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards. Only use accessories approved by Phonak AG.The hearing system has been designed for trouble-free operation under all ordinary climatic conditions.Temperature should not exceed limits of –20°/60°Celsius at a relative air humidity of 65% for extended periods during transportation and storage. Air pressurebetween 500 and 1100 hPa is not detrimental to the instrument.XXXX!04590682 !Australia & New ZealandBrazilChinaJapanSouth KoreaP57735_Pho_GB_Exelia_ITE.qxp 30.11.2007 14:50 Uhr Seite 42

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