Sonova USA WHSITE1 Hearing Aid User Manual User Guide

Phonak Inc Hearing Aid User Guide

User Guide

Manufacturer:Phonak AGLaubisrütistrasse 28CH-8712 StäfaSwitzerlandEU Representative:Phonak GmbHD-70736 Fellbach-OeffingenGermanywww.phonak.com029-1007-02/2010-08/A+W/FO Printed in Switzerland©Phonak AG All rights reserved0459
Custom in-the-ear hearing system User Guide
21. Welcome 42. Important information: Please read before operating your hearing system for the first time 6Hazard warnings 6Information on product safety 83. Hearing system description 104. Step-by-step instructions for using the hearing system 13Step 1. Getting to know your hearing system 13Step 2. Battery preparation 16Step 3. Inserting the battery 16Step 4. Turning on the hearing system 17Step 5. Inserting the hearing system 18Step 6. Adjusting the volume control in the ear 20Step 7. Selecting the hearing program in the ear 22Contents
3Step 8. Removing the hearing system 23Step 9. Turning off the hearing system 25 Step 10. Changing the battery 255. Care and maintenance 266. Troubleshooting 297. Wireless Accessories and FM systems 318. Service and warranty 339. Compliance information 3410. Information and explanation of symbols 37
41. WelcomeYour new hearing system is a premium Swiss quality product. It was developed by Phonak, one of the world‘s leading companies in hearing technology. Your hearing system offers the most modern digital hearing technology currently available on the market.Phonak has implemented this hearing technology into hearing systems that are simple and easy to use. Many automatic functions offer maximum sound quality, the highest speech clarity, and optimal hearing comfort in almost all hearing situations. We are convinced that the outstanding performance of your hearing system will provide valuable benefits to your daily life.Please read these user instructions thoroughly in order to benefit from all the possibilities your new hearing system has to offer. With proper use and care, you will be able enjoy your hearing system for many years to come.
5If you have any questions, please consult your hearing care professional. Phonak - life is on www.phonak.com 0459
6Please read the information on the following pages before using your hearing system.A hearing system will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing system does not permit a user to attain full benefit from it. The use of a hearing system is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading.2.1 Hazard warnings Use only hearing systems that have been specially programmed for you by your hearing care pro- fessional. Other systems may be ineffective and may, in certain cases, damage your hearing. Changes or modifications to the hearing system that were not explicitly approved by Phonak are not permitted. Such changes may damage your ear or the hearing system.2. Important information
7 Hearing system batteries are toxic if they are swallowed! Keep out of reach of children and pets. If batteries are swallowed, consult your medical physician immediately! If you feel pain in or behind your ear, if it is inflamed or if skin irritation and accelerated accumulations of ear wax occur, please check with your hearing care professional or physician. Hearing programs in the directional microphone mode reduce background noises. Please be aware that warning signals or noises coming from behind, e. g. cars, are partially or entirely suppressed. The hearing system contains small parts which can be swallowed by children. External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards. Only use accessories approved by Phonak AG.
82.2 Information on product safety Never immerse your hearing system in water! Protect it from excessive moisture. Always remove your hearing system before showering, bathing, or swimming. Protect your hearing system from the heat (never leave it near a window or in the car). Never use a microwave or other heating devices to dry your hearing system. Ask your hearing care professional about suitable drying methods. When you are not using your hearing system, leave the battery compartment open so that any moisture can evaporate. Make sure that you always completely dry your hearing system after use. Store the hearing system in a safe, dry and clean place. Do not drop your hearing system! Dropping onto a hard surface can damage your hearing system. 2. Important information
9 Always use new batteries for your hearing system. You can return used batteries to your hearing care professional. Remove the battery if you are not using your hearing system for a long period of time. X-ray radiation (e. g. CT scans, MRI scans) may adversely affect the correct functioning of your hearing systems. We recommend that you remove them before undergoing X-ray procedures and keep them outside the room. Do not use your hearing system in areas where electronic equipment is prohibited.
10The following user instructions describe three hearing system models: CIC/MC (Completely in the canal/Mini canal) models that sit deep in the ear canal, ITC/HS (In the canal/Half shell) models that are situated in the ear canal or in the bowl of the ear, and FS (Full shell) models that are situated only in the bowl of the ear.On the following pages use the labeled drawings to identify the hearing system that you use. Please note: specific functions described on the following pages may not be included in your model because some model features are optional.Your hearing care professional will tell you what size battery you need for your hearing system.3. Hearing system description
11CIC/MC-modela Custom made shellb Receiver (sound outlet) and wax protection systemc Battery compartment with ON/OFF switchd Program switch (optional)* e Protected microphone inlet f Removal handle (CIC/MC)g Right or left indicator (right=red, left=blue) h Vent* A volume control is also optional; it is not shown here. abcd efhg
12ITC/HS-model FS-modela Custom made shell b Receiver (sound outlet) and wax protection systemc Battery compartment with ON/OFF switch d Protected microphone inlets (number of inlets is optional)e Program switch (optional)f Right or left indicator (right=red, left=blue)g Volume control (optional) h Vent3. Hearing system descriptionabcedhgabcedghf f
13The following chapter provides step-by-step instructions on how to use your hearing system. Please follow these steps carefully. In the drawings, the parts that are parti-cularly important for each step are shown in green.Step 1. Getting to know your hearing systemTake the hearing instrument in your hand and try out the hearing system controls. This will make it easier for you to feel for and operate the controls later on when wearing the hearing system. 4. Step-by-step instructions for using the hearing system
144. Using the hearing systemTurn the volume control to change the volume (Fig 1a). left ear right earThe direction you have to turn the volume control when wearing the system in the ear is shown in step 6 in this section.Fig. 1alouder softerloudersofter
15Your hearing care professional can configure your hearing system (push) switch as either a volume control or a program selector.In order to change a hearing program, press the switch displayed (Fig. 1b).To increase the volume, press the switch on your right hearing system. To decrease the volume, press the switch on your left hearing system* (Fig. 1c). Decrease volume Increase Volume Left hearing system Right hearing system*Only available for wireless productsFig. 1bFig. 1c
16Step 2. Battery preparation Remove the protective foil from the new battery (Fig. 2). Wait for two minutes before inserting to activate the battery.Step 3. Inserting the battery Take the hearing system in your hand (Fig. 3a) and open the battery door. Insert the battery so that you see the + symbol on the battery (Fig. 3b).Fig. 3a Fig. 3b4. Using the hearing systemFig. 2
17Step 4. Turning on the hearing systemSwitch on the hearing system by closing the battery compartment (Fig. 4). Open and close the battery compartment gently and carefully. If you feel resistance when closing the battery compartment, check to make sure the battery is correctly inserted and in the correct direction. If the battery is inserted the wrong way, the hearing system will not work and the battery compartment can be damaged.The hearing system is now switched on. It can take up to 15 seconds before it starts.(When you wear the hearing system, you will hear an acoustic signal).Fig. 4
18Step 5. Inserting the hearing systemThis step shows you how to correctly insert the hearing system. Each hearing system is individually programmed for your right or left ear. For the first step identify right and left so you will be able to insert your hearing system in the correct ear.Step 5.1 Identifying the hearing systems for the right and left earThe color mark is located on the shell (the text is printed in red or blue):right = red left = blueFig. 5a4. Using the hearing system
19Step 5.2 Inserting the hearing system (all models) With your right hand, take your hearing system for the right ear (red mark on the hearing system, see step 5.1) between your thumb and forefinger (Fig. 5b).Insert the tip of the hearing system into the ear canal (see the part circled in green in Fig. 5b). Carefully pull on your earlobe and push the hearing system into the correct position. Ensure that it is positioned securely. In the beginning, please use a mirror to check.Fig. 5b
20You have now successfully inserted the right hearing system. Now insert your left hearing system in the same way (marked in blue, see step 5.1)Step 6. Adjusting the volume in the earTo increase the volume (possible only on models with an optional volume control), turn the volume control forward. To decrease it, turn the volume control back-ward using your forefinger (Fig. 6a).Left ear Right earFig. 6a LouderSofterLouderSofter4. Using the hearing system
21 Your hearing care professional can configure your hearing system (push) switch as either a volume control or a program selector.To increase the volume, press the switch on your right hearing system. To decrease the volume, press the switch on your left hearing system. Decrease volume Increase volume Left hearing system Right hearing systemFig. 6b*Only available for wireless products
22Step 7. Selecting the hearing program in the earTo change a hearing program (possible only in models with an optional program switch), press the program switch shown (Fig. 7). If you press it again, you change to the next program. A signal indicates the change.A signal tone can only be easily heard if you have turned on the hearing system and you are wearing it correctly in the ear.Fig. 74. Using the hearing system
23 Step 8. Removing the hearing system The following steps describe how to easily remove the hearing system either with or without the removal line.Step 8.1 Removing the hearing system with a removal handleHold the removal handle between the thumb and index finger, and carefully pull the hearing system up and out of the ear (Fig. 8a). Fig. 8a
244. Using the hearing systemStep 8.2 Removing the hearing system without a removal handlePut your thumb behind your lobe (directly behind the hard cartilage, Fig. 8b) and gently press your ear upward to push the hearing system out of the canal. In order to help it along, make chewing movements with your jaw.Grasp the protruding hearing system and remove it, (Fig. 8c). Fig. 8bFig. 8c
25 Step 9. Turning off the hearing systemYou can turn off your hearing system by opening the battery compartment (Fig. 9).Step 10. Changing the batteryBefore the battery is completely empty, your hearing system will indicate to you that the battery soon needs to be changed with an acoustic signal. Once this happens, you have about 30 minutes (in some cases longer) to change the battery. The battery warning signal is repeated every half hour. We recommend that you always keep a spare battery on hand.Fig. 9
265. Care and maintenanceDiligent and routine care of your hearing system contributes to outstanding performance and a long service life.Please use the following specifications as a guideline:General informationBefore using hair spray or applying cosmetics, you should remove your hearing system from your ear, because these products may damage it.
27 DailyDaily cleaning and the use of a drying system is highly recommended. “C&C line” from Phonak is a complete set of cleaning products. Your hearing care professional will be glad to advise you. Never use household cleaning products (washing powder, soap, etc.) to clean your hearing systems.If your hearing system is performing weakly or fails to operate, clean or replace the wax guard system. If your hearing system fails to operate after you have correctly cleaned or replaced your wax protection system and inserted new batteries, contact your hearing care pro-fessional for advice.WeeklyFor more in depth maintenance instructions or for more than basic cleaning, please see your hearing care professional.
285. Care and maintenanceSmartGuard (optional)SmartGuard is a unique wax protection system developed by Phonak. The unique membrane design completely protects your hearing system from wax and moisture. Please ask your hearing care professional for further information.Fig. 10
29Hearing systems sound softer than usual / no soundClean the wax protection system or replace it. Check whether the battery is correctly inserted and properly fitted, adjust the fit if necessary. If there is no improve-ment, change the battery. If the problem persists, contact your hearing care professional.Battery discharges too quicklyInsert a new battery and make note of exactly how long it lasts. Contact your hearing care professional with this information, they will be able to help and advise you.Crackling or buzzing noisesCheck for residue due to ear wax. Then try a new battery. If the problem persists, contact your hearing care professional. 6. Troubleshooting
30WhistlingCheck whether the hearing system is correctly and firmly fitted. If this is the case, but the problem persists, please consult with your hearing care professional. Pain or inflammation in your earRemove the hearing system and consult with your hearing care professional. If the problem is serious, please contact your physician.6. Troubleshooting
317.1 Wireless accessories*Phonak has developed a broad range of wireless accessories that allow you to best use and discreetly control your hearing system. These include, for example, remote controls, wireless connection modules to the TV and computer, and much more. Programs and accessories that can help you make phone calls simply and more comfortably are also included in this product range. 7.2 FM Systems*FM Systems are wireless communication systems consisting of a radio transmitter and a radio receiver. The transmitter is placed close to the sound source (e. g. TV/Radio/lectern). The sound is transmitted clearly and directly to the hearing system in the form of radio signals – without disruptive background noises or echoes.Phonak is a leader in FM communication. In order to take advantage of the benefits of these high-tech radio systems, consult with your hearing care pro-fessional.7. Wireless Accessories and FM systems
32If you already have an FM system and need additional information on using this system, please consult the relevant user instructions on the FM transmitter or the FM receiver.For more information, please visit www.phonak.com, or ask your hearing care professional.* Possible only for models with this option integrated, check with your hearing professional.7. Wireless Accessories and FM systems
338. Service and warrantyPhonak offers you a comprehensive, worldwide warranty, valid starting from the date of purchase. Please ask your hearing care professional about the term of the warranty valid in the country of purchase. The warranty covers repairs in case of processing and material errors.*No warranty claims will be considered if the hearing system shows normal wear and tear, improper handling or care, exposure to chemicals, immersion in water or undue stress. In case of damage caused by third parties or non-authorized service, the Phonak warranty is null and void. This warranty does not cover services performed by a hearing care professional at his or her workplace.Serial number of the Serial number of the left hearing system right hearing system Purchase date: *Contact your hearing care professional
34Declaration of Conformity Hereby Phonak AG declares that this Phonak product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer.9. Compliance information
35 The hearing instrument described in this user guide is certified under:USA FCC ID: KWC-WHSITE1Canada IC: 2262A-WHSITE1Notice 1:This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and2) this device must accept any interference received, including interference that may cause undesired operation.Notice 2:Changes or modifications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device.
36Notice 3:This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:J Reorient or relocate the receiving antenna.J Increase the separation between the device and receiver.J Connect the device into an outlet on a circuit different from that to which the receiver is connected.J Consult the dealer or an experienced radio/TV technician for help.9. Compliance information
37With the CE symbol, Phonak AG confirms that this Phonak product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommunications transmitters. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned directives. This symbol indicates that the pro-ducts described in these user instruc-tions adhere to the requirements for an application part of Type BF of EN 60601-1. The surface of the hearing system is specified as application part of Type BF.XXXX10. Information and description of symbols
38This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides.This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides.Important information for handling and product safety.The product is designed such that it functions without problems or restrictions if used as intended, unless otherwise noted in these user guides.Operating conditions10. Information and description of symbols
During transport or storage, the temperature should not exceed the limit values of –20°/60° Celsius and relative humidity of 65% for a long period of time. The air pressure – range between 500 and 1100 hPa is appropriate.The symbol with the crossed-out garbage bin is to make you aware that this hearing system may not be thrown away as normal household waste. Please dispose of old or unused hearing systems, at waste disposal sites intended for electronic waste, or give your hearing system to your hearing care professional for disposal. Proper disposal protects the environment and health.Transport and storage conditions
40Warning to Hearing Aid Dispensers A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions:(i) Visible congenital or traumatic deformity of the ear.(ii) History of active drainage from the ear within the previous 90 days.(iii) History of sudden or rapidly progressive hearing loss within the previous 90 days.(iv) Acute or chronic dizziness.(v) Unilateral hearing loss of sudden or recent onset within the previous 90 days.(vi) Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz.For the US market only, complies with the FDA regulations
41(vii) Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.(viii) Pain or discomfort in the ear. Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level exceeds 132 decibels because there may be risk of impairing the remaining hearing of the hearing aid user. (This provision is required only for those hearing aids with a maximum sound pressure capability greater than 132 decibels (dB).)Important Notice for Prospective Hearing Aid UsersGood health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists. The purpose of medical evaluation is to assure that all medically treatable
42conditions that may affect hearing are identified and treated before the hearing aid is purchased.Following the medical evaluation, the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid. The physician will refer you to an audiologist or a hearing aid dispenser, as appropriate, for a hearing aid evaluation.The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to hear with and without a hearing aid. The hearing aid evaluation will enable the audiologist or dispenser to select and fit a hearing aid to your individual needs.If you have reservations about your ability to adapt to amplification, you should inquire about the availability of a trial-rental or purchase-option program. Many hearing aid dispensers now offer programs that permit you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase the hearing aid.For US market only
43Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician. The exercise of such a waiver is not in your best health interest and its use is strongly discouraged.Children with Hearing LossIn addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language development and the educational and social growth of a child. An audiologist is qualified by training and experience to assist in the evaluation and rehabilitation of a child with a hearing loss.
44Notes
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