Sonova USA WHSSANQ Wireless Hearing Instrument User Manual DocHdl1OnFOAGSR510tmpTarget
Phonak Inc Wireless Hearing Instrument DocHdl1OnFOAGSR510tmpTarget
User Guide English
0459
www.phonak.com
Manufacturer:
Phonak AG
Laubisrütistrasse 28
CH-8712 Stäfa
Switzerland
EU Representative:
Phonak GmbH
D-70736 Fellbach-Oeffingen
Germany
029-0235-02/V1.01/2012-09/misyst Printed in Switzerland © Phonak AG All rights reserved
Phonak Bolero Q
User Guide
2
Contents
1. Welcome 5
2. Important safety information:
Please read before operating your hearing
aid for the rst time 6
2.1 Hazard warnings 6
2.2 Information on product safety 9
3. Hearing aid description 11
4. Step-by-step instructions for using
the hearing aid 16
Step 1. Getting to know your hearing aid 16
Step 2. Battery preparation 19
Step 3. Inserting the battery 20
Step 4. Turning on the hearing aid 21
Step 5. Inserting the hearing aid 22
Step 6. Adjusting the volume control
behind the ear 28
Step 7. Selecting the hearing program
behind the ear 30
Step 8. Removing the hearing aid 31
3
Step 9. Turning off the hearing aid 33
Step 10. Changing the battery 33
Step 11. Changing the battery in hearing aids
with a secured battery compartment 34
5. Care and maintenance 36
6. Troubleshooting 39
7. Wireless Accessories and FM systems 41
7.1 Wireless accessories 41
7.2 FM systems 42
8. Service and warranty 44
9. Compliance information 46
10. Information and description of symbols 49
4
This user guide is valid for:
Wireless models
Phonak Bolero Q90-M312
Phonak Bolero Q90-M13
Phonak Bolero Q90-P
Phonak Bolero Q90-SP
Phonak Bolero Q70-M312
Phonak Bolero Q70-M13
Phonak Bolero Q70-P
Phonak Bolero Q70-SP
Phonak Bolero Q50-M312
Phonak Bolero Q50-M13
Phonak Bolero Q50-P
Phonak Bolero Q50-SP
0459
5
Your new hearing aid is a premium Swiss quality product.
It was developed by Phonak, one of the world‘s leading
companies in hearing technology. Your hearing aid offers
the most modern digital hearing technology currently
available on the market.
Please read these user instructions thoroughly in order to
benefit from all the possibilities your new hearing aid has
to offer. With proper use and care, you will be able to
enjoy your hearing aid for many years to come.
If you have any questions, please consult your hearing
care professional.
Phonak - life is on www.phonak.com
1. Welcome
6
Please read the information on the following pages
before using your hearing aid.
A hearing aid will not restore normal hearing and will not
prevent or improve a hearing impairment resulting from
organic conditions. Infrequent use of a hearing aid does
not permit a user to attain full benefit from it. The use of
a hearing aid is only part of hearing habilitation and may
need to be supplemented by auditory training and
instruction in lipreading.
2.1 Hazard warnings
!The intended use of hearing aids is to amplify and
transmit sound to the ears and hereby compensate
for impaired hearing. The hearing aids (specially
programmed for each hearing loss) must only be used
by the intended person. They should not be used by
any other person as they could damage hearing.
!Changes or modifications to the hearing aid that
were not explicitly approved by Phonak are not
permitted. Such changes may damage your ear or the
hearing aid.
2. Important safety information
7
!Do not use the hearing aids in explosive areas (mines
or industrial areas with danger of explosions).
!Hearing aid batteries are toxic if they are swallowed!
Keep out of reach of children, mentally challenged
people and pets. If batteries are swallowed, consult
your physician immediately!
!If you feel pain in or behind your ear, if it is inflamed,
if skin irritation or accelerated accumulations of ear
wax occur, please check with your hearing care
professional or physician.
!In very rare cases, the dome can remain in your ear
canal when removing the hearing tube from the ear.
In the unlikely case that the dome does get stuck in
your ear canal, it is strongly recommended to see a
physician for safe removal.
!Hearing programs in the directional microphone mode
reduce background noises. Please be aware that
warning signals or noises coming from behind, e. g.
cars, are partially or entirely suppressed.
8
!The hearing aid contains small parts that can cause
choking, if swallowed by children. Keep out of reach
of children, mentally challenged people and pets.
If swallowed, consult a physician or hospital
immediately.
!External devices may only be connected if they have
been tested in accordance with corresponding
IECXXXXX standards. Only use accessories approved
by Phonak AG, to avoid any electrical shock.
2. Important safety information
9
2.2 Information on product safety
IFor your M312, P and SP hearing aid only: Never
immerse your hearing aid in water! Protect it from
excessive moisture. Always remove your hearing aid
before showering, bathing, or swimming, as the
hearing aid contains sensitive electronic parts.
IFor your M13 hearing aid only: Your hearing aid
is resistant to water, sweat and dust under the
conditions listed in chapter 5. After exposure to any
of these elements the hearing aid must be cleaned
and dried, as the hearing aid contains sensitive
electronic parts.
IProtect your hearing aid from heat (never leave it
near a window or in the car.) Never use a microwave
or other heating devices to dry your hearing aid. Ask
your hearing care professional about suitable drying
methods.
IWhen you are not using your hearing aid, leave the
battery compartment open so that any moisture can
evaporate. Make sure that you always completely dry
10
your hearing aid after use. Store the hearing aid in a
safe, dry and clean place.
IDo not drop your hearing aid! Dropping onto a hard
surface can damage your hearing aid.
IAlways use new batteries for your hearing aid. In case
a battery is leaking, replace it immediately with a
new one to avoid skin irritation. You can return used
batteries to your hearing care professional.
IRemove the battery if you are not using your hearing
aid for a long period of time.
IX-ray radiation (e. g. CT scans, MRI scans) may
adversely affect the correct functioning of your
hearing aids. We recommend that you remove them
before undergoing X-ray procedures and keep them
outside the room.
IDo not use your hearing aid in areas where electronic
equipment is prohibited.
2. Important safety information
11
The following user instructions describe different hearing
aid models: The M312, M13, P and SP hearing aids.
The different hearing aids can be adapted with a variety
of earmolds.
On the following pages use the labeled drawings to
identify the hearing aid and the earmold that you use.
The following table shows what battery you need for your
hearing aid model.
Model Zinc air battery size IEC ANSI
(marking on package) code code
M312
312
(brown)
PR41
7002ZD
M13
13
(orange)
PR48
7000ZD
P
13
(orange)
PR48
7000ZD
SP
13
(orange)
PR48
7000ZD
3. Hearing aid description
c
def
g
h
b
a
12
P and SP models
Option A: with classic earmold
a Right or left indicator (right=red, left=blue), placed in
the battery compartment
b Battery compartment with ON/ OFF switch
c Volume control
d Program button
e Microphone inputs
f Hook / sound output
g Hearing tube
h Classic earmold (detachable)
3. Hearing aid description
a
b
c
a
d
e
13
P and SP models
Option B: with dome Option C: with SlimTip
a Hearing tube
b Earmold: Dome (detachable)
c Retention
d Earmold: SlimTip (detachable)
e Removal handle
d
b
cf
g
e
a
14
M312 and M13 model
Option A: with classic earmold
a Right or left indicator (right=red, left=blue), placed in
the battery compartment
b Battery compartment with ON/OFF switch
c Program button or volume control
d Microphone inputs
e Hook / sound output
f Hearing tube
g Classic earmold (detachable)
3. Hearing aid description
a
b
c
a
d
e
15
M312 and M13 model
Option B: with dome Option C: with SlimTip
a Hearing tube
b Earmold: Dome (detachable)
c Retention
d Earmold: SlimTip (detachable)
e Removal handle
16
The following chapter provides step-by-step instructions
on how to use your hearing aid. Please follow these steps
carefully. In the drawings, the parts that are particularly
important for each step are shown in green.
Step 1. Getting to know your hearing aid
Take the hearing aid in your hand and try out the
hearing aid controls. This will make it easier for you
to feel and operate the controls later on when wearing
the hearing aid.
4. Step-by-step instructions for using
the hearing aid
Increase volume
Decrease volume
Fig. 1a
Program button
Fig. 1b
17
P and SP models
To increase the volume, press the volume control
upwards. To decrease the volume, press the volume
control downwards (Fig. 1a).
In order to change a hearing program, press the program
button displayed (Fig. 1b).
Left hearing aid Right hearing aid
Fig. 1c
Decrease
volume
Increase
volume
18
M312 and M13 models
Your hearing care professional can configure the push
button as either a volume control or a program selector.
To increase the volume, press the button on your right
hearing aid. To decrease the volume, press the button on
your left hearing aid (Fig. 1c).
4. Using the hearing aid
Fig. 1d
Fig. 2
19
In order to change a hearing program, press the button
(Fig. 1d).
Step 2. Battery preparation
Remove the protective foil from the new battery (Fig. 2).
Wait for two minutes before inserting to activate the
battery.
Fig. 3a Fig. 3b
20
Step 3. Inserting the battery
Take the hearing aid in your hand and open
the battery door (Fig. 3a). Insert the battery so that you
see the + symbol on the battery (Fig. 3b).
4. Using the hearing aid
Fig. 4
21
Step 4. Turning on the hearing aid
Switch on the hearing aid by closing the battery
compartment (Fig. 4).
IOpen and close the battery compartment gently
and carefully.
ICheck if you feel resistance when closing the
battery compartment. Check to make sure the
battery is correctly inserted and in the correct
direction. If the battery is inserted the wrong way,
the hearing aid will not work and the battery
compartment can be damaged.
22
The hearing aid is now switched on. It can take up to 15
seconds before it starts. (When you wear the hearing aid,
you will hear an acoustic signal).
Step 5. Inserting the hearing aid
This step shows you how to correctly insert the hearing
aid. The instructions apply for all hearing aid models. The
type of earmold determines how the hearing aid is
inserted.
IEach hearing aid is individually programmed for
your right or left ear. For the first step identify
right and left so you will be able to insert your
hearing aid in the correct ear.
4. Using the hearing aid
Fig. 5a
23
Step 5.1 Identifying the hearing aid for the right and left
ear
Side indicator:
right = red
left = blue
Fig. 5b Fig. 5dFig. 5c
24
Step 5.2 Inserting the hearing aid with classic earmold
Before inserting the earmold, check that the earmold
tube is slided over the hearing aid hook correctly. With
your right hand, take your earmold for the right ear (red
mark on the hearing aid, see step 5.1) between your
thumb and forefinger (Fig. 5b).
Take the earmold up to your ear (Fig. 5b). Place the ear
canal part of the earmold into your ear canal (see the
part circled in green (Fig. 5b). Next place the hearing aid
behind your ear (Fig. 5c). Then insert the upper part of
the earmold into the upper part of the bowl of your ear
(Fig.5d).
4. Using the hearing aid
Fig. 5e
25
If you have problems inserting the hearing aid, use your
other hand to gently pull your earlobe downwards. This
opens the ear canal a little more and you can rotate the
earmold until it fits correctly.
Check the fit by running your finger over the bowl of the
ear. You know it fits correctly if, when doing so, you feel
the contour of the bowl of the ear and not the hearing
aid (Fig. 5e). In the beginning, please use a mirror to
check.
You have now successfully inserted the right hearing aid.
Now insert your left hearing aid in the same way (marked
in blue, see step 5.1).
Fig. 5f Fig. 5g Fig. 5h
26
Step 5.3 Inserting the hearing aid with a dome
Before inserting the dome, check that it is correctly
attached to the tube (dome length is completely sliced
over the tube). With your right hand, place the right
hearing aid (red mark on the hearing aid, see step 5.1)
behind your right ear (Fig. 5f). Take the hearing tube
between your thumb and forefinger. Insert the dome deep
enough into the ear canal so that the hearing tube lies
flat on your ear (Fig. 5g). If your hearing aid has a
retention cord, then press it into the bowl of the ear in
order to retain the dome in the ear canal (Fig. 5h).
4. Using the hearing aid
27
If you have problems inserting the hearing aid, use your
other hand to gently pull your earlobe downwards. This
opens the ear canal a little more and you can rotate the
dome until it fits correctly.
You have now successfully inserted the right hearing aid.
Now insert your left hearing aid in the same way (marked
in blue, see step 5.1).
Step 5.4 Inserting the hearing aid with a SlimTip
Follow the instructions in step 5.3, as this procedure is
identical.
Fig. 6a
Increase volume
Decrease volume
28
Step 6. Adjusting the volume control behind the ear
To increase the volume on a P or SP model (for the
M312 or M13 model refer to page 29) press the volume
control upwards. To decrease it, press the volume control
downwards using your forefinger. Use your thumb to
lightly support the hearing aid (Fig. 6a).
4. Using the hearing aid
Decrease volume Increase volume
Left hearing aid Right hearing aid
Fig. 6b
29
Your hearing care professional can configure your hearing
aid push button as either a volume control or a program
selector.
To increase the volume on a M312 or M13 model, press
the button on your right hearing aid. To decrease the
volume, press the button on your left hearing aid. Use
your thumb to lightly support the hearing aid (Fig. 6b).
Fig. 7a:
P and SP models
Fig. 7b:
M312 and M13 models
30
Step 7. Selecting the hearing program behind the ear
In order to select or change a hearing program with a
P or SP hearing aid, press the program button displayed
(Fig. 7a). For a M312 or M13 hearing aid press the
program button displayed (Fig. 7b).
If you press it again, you change to the next program.
A signal indicates the change. A signal tone can only be
easily heard if you have turned on the hearing aids and
you are wearing it correctly behind the ear.
4. Using the hearing aid
Fig. 8a
Fig. 8b
31
Step 8. Removing the hearing aid
Step 8.1 Removing the hearing aid with classic earmold
Take the hearing aid behind your ear (do not touch the
tube!) and lift it above the upper part of your ear and
then gently let go (Fig. 8a).
Use your thumb and forefinger to grasp the earmold in
your ear (not the tube!) and gently remove it from your
ear (Fig. 8b).
Fig. 8c
32
Step 8.2 Removing the hearing aid with a dome
Grasp the hearing aid by the hearing tube and carefully
remove it from your ear (Fig. 8c).
!In very rare cases, the dome can remain in your ear
canal when removing the hearing tube from the
ear. In the unlikely case that the dome does get
stuck in your ear canal, it is strongly recommended
to see a physician for safe removal.
Step 8.3 Removing the hearing aid with SlimTip
Follow the instructions in step 8.2, as this procedure is
identical.
4. Using the hearing aid
Fig. 9
33
Step 9. Turning off the hearing aid
You can turn off your hearing aid by opening the battery
compartment (Fig. 9).
Step 10. Changing the battery
Your hearing aid will indicate with a double beep, that
the battery soon needs to be changed. You typically have
up to 30 minutes to change the battery, however this can
differ and might be considerably shorter. We recommend
that you always keep a spare battery on hand.
Fig. 11bFig. 11a
34
Step 11. Changing the battery in an M13 hearing aid
with a secured battery compartment
The M13 hearing aid has the option to be fitted with a
secured battery compartment if needed for safety
reasons. Use a pen tip and put it into the notch shown
(Fig. 11a). Push the battery compartment downwards
until it is open (Fig. 11b).
Push the battery out of the battery compartment with
the tip of a pen (Fig. 11c). Insert the new battery so that
you see the + symbol on the battery (Fig. 11d). Before you
close the battery compartment, check that the battery is
in position and beneath the white plastic tab (Fig. 11e).
4. Using the hearing aid
Fig. 11dFig. 11c
Fig. 11fFig. 11e
35
Close the battery compartment properly and check that it
can’t be opened by hand (Fig. 11f).
36
Diligent and routine care of your hearing aid contributes
to outstanding performance and a long service life.
Please use the following specifications as a guideline:
General information
Before using hair spray or applying cosmetics, you should
remove your hearing aid from your ear, because these
products may damage it.
For your M312, P and SP hearing aid only:
Never wash or clean the microphone inputs (see
chapter3). Doing so could cause it to lose its special
acoustic features.
For your M13 hearing aid only:
M13 is WaterResistant!
M13 hearing aids are resistant to water (including
temporary immersion), sweat and dust under the
following conditions:
SThe battery door is fully closed. Ensure that no foreign
object such as hair is caught in the battery door when
it is closed.
5. Care and maintenance
37
SAfter exposure to water, sweat or dust, the hearing aid
is cleaned and dried.
SThe hearing aid is used and maintained as described in
this user guide.
IM13 hearing aids modified with either the design-
integrated FM receiver or the secured battery
compartment are also WaterResistant.
IM13 hearing aids modified with a battery
compartment allowing use of an audio shoe and
universal FM receiver, are no longer WaterResistant.
IAlways remove your hearing aid before diving,
snorkeling, waterskiing or other activities where it
could be immersed for an extended period of time
or subject to excessive force.
IUse of your hearing aid in and around water can
restrict air flow to the batteries causing it to stop
working. Should your hearing aid stop working
after coming into contact with water, refer to the
troubleshooting step in chapter 6.
38
Daily
Inspect the earmold and tube for earwax and moisture
deposits. Clean the surfaces with a lint-free cloth. Never
use cleaning agents such as household detergents, soap,
etc. for cleaning your hearing aid. If you need to clean
your hearing aid intensively, ask your hearing care
professional for advice and information on filters or
drying capsules.
Weekly
Clean the earmold (dome or SlimTip) with a soft, damp
cloth or with a special cleaning cloth for hearing aids. For
more in depth maintenance instructions or for more than
basic cleaning, please see your hearing care professional.
Monthly
Inspect your hearing tube for color changes, hardening, or
cracks. In the case of such changes, the hearing tube has
to be replaced. Please see your hearing care professional.
5. Care and maintance
39
Hearing aids sound softer than usual / no sound
First check whether you can adjust and make the sound
louder with the volume control. Then check the hearing
tube and earpiece for earwax residue and clean if
necessary. Check whether the battery is correctly inserted
and properly fitted, adjust the fit if necessary. If there is
no improvement, change the battery. If the problem
persists, contact your hearing care professional.
Battery discharges too quickly
Insert a new battery and make note of exactly how long
it lasts. Contact your hearing care professional with this
information, they will be able to help and advise you.
Crackling or buzzing noises
Check the hearing tube and earmold for earwax residue.
Check the hearing tube for damage (color changes,
hardening, or cracks) and contact your hearing care
professional if necessary for replacement.
6. Troubleshooting
40
Whistling
Check whether the earmold is correctly and firmly fitted.
If this is the case, but the problem persists, please consult
with your hearing care professional.
Pain or inflammation in your ear
Remove the hearing aid and consult with your hearing
care professional. If the problem is serious, please contact
your physician.
For your M13 hearing aid only:
Hearing aid stops working after contact with water
Rinse the hearing aid in fresh water and dry it with a soft
cloth or tissue. Open the battery compartement, allow
the hearing aid to dry and replace the battery. Should
any water be present in the hearing tube, remove it from
the hearing aid, tap it gently to disperse the water and
re-attach it to the hearing aid. If the problem persists,
contact your hearing care professional.
6. Troubleshooting
power
audio
TVLinkRemote controls
Wireless audio
streaming device
Cell phone
MP3 Player/
Audio source*
41
7. Wireless Accessories and
FM systems
7.1 Wireless accessories
Phonak has developed a broad range of wireless
accessories for a convenient control of your hearing aid.
It includes remote controls, wireless audio streaming
devices for connection to TV (via TVLink), cell phones etc.
refer to schematic below:
* Non wireless audio sources can be connected by
wiring directly to the wireless audio streaming device
42
7.2 FM systems
FM systems are wireless communication systems,
consisting of a transmitter and a receiver. For more
information, please visit www.phonak.com or ask your
hearing care professional. If you already have an FM
system and need additional information, please consult
the relevant user instructions.
7. Wireless Accessories and FM systems
Cell phone
TV
Receiver
Receiver
MP3 Player/
Audio source*
Transmitter
43
Transmitter: placed close to the speaker or connected to
the sound source (Cell phone, TV etc.), transmitting the
sound over distance to the receiver directly without
disruptive background noises.
Receiver: worn by the listener (neckloop) or connected
directly to the Behind-The-Ear hearing aids.
* Non wireless audio sources can be connected by
wiring directly to the transmitter.
44
8.1 Local warranty
Please ask the hearing care professional, where you
purchased your hearing aid, about the terms of the local
warranty.
8.2 International warranty
Phonak offers a one year limited international warranty,
valid starting from the date of purchase. This limited
warranty covers manufacturing and material defects in
the hearing aid itself, but not accessories such as
batteries, tubes, earmolds, external receivers. The
warranty only comes into force if a proof of purchase
is shown.
The international warranty does not affect any legal
rights that you might have under applicable national
legislation governing sale of consumer goods.
8. Service and warranty
45
8.3 Warranty limitation
This warranty does not cover damage from improper
handling or care, exposure to chemicals or undue stress.
Damage caused by third parties or non-authorized service
centers renders the warranty null and void. This warranty
does not include any services performed by a hearing care
professional in their office.
Serial number (left side):
Serial number (right side):
Date of purchase:
Authorized hearing care
professional
(stamp/signature):
46
Europe:
Declaration of Conformity
Hereby Phonak AG declares that this Phonak product is
in compliance with the essential requirements of the
Medical Devices Directive 93/42/EEC as well as the Radio
and Telecommunications Terminal Equipment Directive
1999/5/EC. The full text of the Declaration of Conformity
can be obtained from the manufacturer or the local
Phonak representative whose address can be taken
from the list on www.phonak.com (Phonak worldwide
locations).
Australia:
Supplier Code Number E N15398
New Zealand:
Supplier Code Number Z1285
9. Compliance information
47
The wireless models listed in chapter 1 are certified
under:
M312 hearing aid M13 hearing aid
USA FCC ID: KWC-WHSSAN1 KWC-WHSSANQ
Canada IC: 2262A-WHSSAN1 2262A-WHSSANQ
P and SP hearing aids
USA FCC ID: KWC-WHSBTE1
Canada IC: 2262A-WHSBTE1
Notice 1:
This device complies with Part 15 of the FCC Rules and
with RSS-210 of Industry Canada. Operation is subject to
the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired
operation.
Notice 2:
Changes or modifications made to this device not
expressly approved by Phonak may void the FCC
authorization to operate this device.
48
Notice 3:
This device has been tested and found to comply with
the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules and ICES-003 of Industry
Canada. These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This device generates, uses and can radiate
radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there
is no guarantee that interference will not occur in a
particular installation. If this device does cause harmful
interference to radio or television reception, which can
be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by
one or more of the following measures:
SReorient or relocate the receiving antenna.
SIncrease the separation between the device and
receiver.
SConnect the device into an outlet on a circuit different
from that to which the receiver is connected.
SConsult the dealer or an experienced radio/TV
technician for help.
9. Compliance information
49
With the CE symbol, Phonak AG
confirms that this Phonak product
– including accessories – meets the
requirements of the Medical Devices
Directive 93/42/EEC as well as the
R&TTE Directive 1999/5/EC on radio
and telecommunications equipment.
The numbers after the CE symbol
correspond to the code of certified
institutions that were consulted under
the above-mentioned directives.
This symbol indicates that the
products described in these
user instructions adhere to the
requirements for an applied part of
Type B of EN 60601-1. The surface
of the hearing aid is specified as an
applied part of Type B.
10. Information and explanation of
symbols
C
xxxx
P
50
This symbol indicates that it is
important for the user to read and
take into account the relevant
information in these user guides.
This symbol indicates that it is
important for the user to pay
attention to the relevant warning
notices in these user guides.
Important information for handling
and product safety.
The product is designed such that
it functions without problems or
restrictions if used as intended, unless
otherwise noted in these user guides.
10. Information and explanation of symbols
R
!
I
Operating
conditions
EMC and Radio communications
compliance label Australia.
E
51
Temperature: -20° to +60° Celsius
(-4° to +140° Fahrenheit)
Humidity transportation: Up to 90%
(non condensing)
Humidity storage: 0% to 70%, if not
in use. See instruction in chapter 2.2
regarding drying the hearing aid after
use.
Atmospheric pressure: 200 hPA to
1500 hPa
The symbol with the crossed-out
garbage bin is to make you aware
that this hearing aid may not be
thrown away as normal household
waste. Please dispose of old or unused
hearing aids, at waste disposal sites
intended for electronic waste, or
give your hearing aid to your hearing
care professional for disposal. Proper
disposal protects the environment and
health.
Transport
and storage
conditions
T
52
Notes
53