Sony 22031B GSM/WCDMA/LTE Phone with BT, DTS/UNII a/b/g/n/ac, GPS & NFC User Manual PY7 22031B Start Guide
Sony Mobile Communications Inc GSM/WCDMA/LTE Phone with BT, DTS/UNII a/b/g/n/ac, GPS & NFC PY7 22031B Start Guide
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Contents
- 1. PY7-22031B_Start Guide
- 2. PY7-22031B_Guidelines
- 3. PY7-22031B_SAR leaflet
PY7-22031B_Start Guide
![SOV36Basic ManualPrefaceThank you for buying "Xperia™ XZ1" (simply called the "product" from here on). Before using the product, read "Basic Manual" (this manual) and "Setting Guide" for proper handling.Packaged itemsBefore your start using the product, make sure that you have all the following packaged with the product.❖Information•Purchase a specified charger (sold separately).•The battery is built into the product.•Illustrations used in this manual are just images for explanations. They may be different from actual ones.•Xperia™ XZ1 •Sony Mobile TV antennacable 02 (02SOHSA)•取扱説明書 (Basic Manual) (Japanese)•ご利用にあたっての注意事項 (Cautions on using the product) (Japanese)•設定ガイド (Setting Guide) (Japanese)The following items are not included in the package.•microSD memory card•AC adapter•Earphones•Desktop holder•USB Type-C™ cableAbout Operating Instructions■"Setting Guide"/"Basic Manual" (this manual)Handles only basic operations for main features.■"Basic Manual" (Japanese) appYou can use the "Basic Manual" (Japanese) app on the product to check detailed operations.Some functions can be directly activated from the explanation screen.From the Home screen, [ ][お客さまサポート (Customer support)][Basic Manual] (Japanese)•When you activate the app for the first time, follow the onscreen instructions to download and install the app. For details, refer to "Setting Guide".■"取扱説明書 (Full Instruction Manual)" (Japanese)For detailed descriptions on various functions, refer to the "取扱説明書（詳細版） (Full Instruction Manual)" (Japanese) available on the au homepage.https://www.au.com/support/service/mobile/guide/manual/■For Those Requiring an English Instruction Manual You can download the English version of the instruction manual from the au homepage. Download URL: https://www.au.com/english/support/manual/Regarding notations used in this document•In this manual, keys (key icons) are represented by simplified illustrations such as b, h, n, O,, k. Please be forewarned.•Operations of tapping menu items/icons/buttons on the screen etc. are indicated as [(name of the item etc.)].•In this manual, screens and operations for the product with au Nano IC Card 04 attached are described.•Screen illustrations shown in this manual may look different from the actual screens. In some cases, minor details or a part of screen may be omitted.•In this manual, the screen displays of the body color "Ice Blue" are described as examples.•In this manual, "au Nano IC Card 04" is abbreviated as "au IC card".•In this manual, "microSD™ memory card (commercially available)", "microSDHC™ memory card (commercially available)" and "microSDXC™ memory card (commercially available)" are abbreviated as "microSD memory card" or "microSD".•All of the indicated amounts exclude tax unless otherwise specified.•Company names and product names referred to in this manual are trademarks or registered trademarks of respective companies. The TM and ® marks may be omitted in this manual.•"The Company" as appears in the manual refers to the following companies: Sold by: KDDI CORPORATION, OKINAWA CELLULAR TELEPHONE COMPANYManufactured by: Sony Mobile Communications Inc.Getting ReadyNames and functions of partsaHeadset connection terminalbSecond microphone*1:Reduces noise so that an opposite party can easily hear your voicecNotification LEDdFront cameraeEarpiece/SpeakerfProximity/Light sensor:Switches touch panel on and off to prevent from erroneous operation during a call/Auto-control for display brightnessgDisplay (Touch panel)hSpeakeriMicrophonejUSB Type-C connection terminalkVolume key/Zoom keylO Power key/Screen lock key/Fingerprint sensormk Camera keynCamera lensoRGBC-IR sensor:Detects element of lighting source of shooting environment to adjust white balance automatically when shooting.pFlash/Photo lightq markrGPS/Built-in antenna*2sWi-Fi® antenna*2tLaser AF sensor:Detects distance from an object when shooting to focus the camera on automatically.uBack cover*3vBuilt-in antenna*2wWi-Fi®/Bluetooth® antenna*2xNameplate*4yau IC cardzmicroSD memory card/au IC card slot*1 Do not jab with a sharp object such as a needle. Doing so may cause a fault.*2 The antenna is built in. Covering around the antenna by the hand may affect the quality of call/communication.*3 Back cover is not removable. Removing forcibly might cause damage or a fault. Also, battery is built into the main unit and not removable by customers.*4 A sticker with CE mark, FCC ID, IMEI information, etc. printed is attached. Do not remove the sticker or nameplate.CE mark and FCC ID1Open the au IC card slot cover, and insert a fingernail into the hook at the edge of the label tray, then pull it out straight.au IC cardYour phone number etc. is recorded in au IC card.The product is compatible with au Nano IC Card 04.dcefklmabghijzonqrpstuvyxwIC (metal) partFront Backau Nano IC Card 04Attaching/removing au IC cardBefore attaching/removing au IC card, make sure to turn off the product.■Attaching au IC card1Put your fingernail into the groove to pull out the cover of microSD memory card/au IC card slot2Pull out the tray straight from the main unit to remove3Set au IC card into the tray with IC (metal) part facing upPay attention to the orientation of notch.Surely set au IC card into the tray not to come off.4Hold the product horizontally, and insert and push the tray with the cards straight into the main unit.Pay attention to the direction of the tray.5Press the tray all the way and check that there is no gap between the main unit and the cover■Removing au IC card1Put your fingernail into the groove to pull out the cover of microSD memory card/au IC card slot2Pull out the tray straight from the main unit to remove3Remove au IC card from the tray, insert and push the tray straight into the main unitPay attention to the direction of the tray.4Press the tray all the way and check that there is no gap between the main unit and the cover❖Information•Note the following points, otherwise handling au IC card may cause malfunction or damage.•Do not touch the IC (metal) part of au IC card.•Insert in the correct direction.•Do not use force to attach or remove.•The error message appears when au IC card is not set properly or there is a malfunction in au IC card.•Do not lose the au IC card after removed.•Do not insert au IC card with conversion adapter attached. Doing so may cause a malfunction.Attaching/Removing a microSD memory cardBefore attaching/removing a microSD memory card, make sure to turn off the product.■Attaching a microSD memory card1Put your fingernail into the groove to pull out the cover of microSD memory card/au IC card slot2Pull out the tray straight from the main unit to remove3Set a microSD memory card into the tray with the terminal facing upSurely set a microSD memory card into the tray not to come off.4Hold the product horizontally, and insert and push the tray with the cards straight into the main unit.Pay attention to the direction of inserting tray.5Press the tray all the way and check that there is no gap between the main unit and the cover❖Information•Insert a microSD memory card in the appropriate direction. Inserting a microSD memory card forcefully into the slot could result in failure to remove the microSD memory card or damage.•Do not touch the terminal of the microSD memory card.■Removing a microSD memory card1Put your fingernail into the groove to pull out the cover of microSD memory card/au IC card slot2Pull out the tray straight from the main unit to remove3Remove the microSD memory card out of the tray, hold the product horizontally, and insert and push the tray straight into the main unitPay attention to the direction of inserting tray.4Press the tray all the way and check that there is no gap between the main unit and the coverChargingWhen you purchase your product, the internal battery is not fully charged. Charge the battery before use.❖Information•When charging is started with the product powered on, the start sound for charging sounds and the Notification LED lights according to the charging status. To check the battery level, see the status bar in the top of the Home screen, or from the Home screen, [ ][Settings][About phone][Status] and see "Battery level".•If you start charging with the product turned off, a screen indicating the charging status launches but operations are not available. Thus, do not charge the product in a place where the use is prohibited.•It may take longer to complete for charging with a PC or while using the camera function.■Charging with the AC AdapterCharging with connecting TypeC Common AC Adapter 01 (sold separately) is explained.1Insert the power plug of TypeC Common AC Adapter 01 (sold separately) into an outlet2Inset the Type-C plug of TypeC Common AC Adapter 01 (sold separately) into USB Type-C connection terminal of the product straightThe start sound for charging sounds and Notification LED of the product lights.3When charging is complete, remove the USB Type-C plug of TypeC Common AC Adapter 01 (sold separately) from the product4Remove the power plug of TypeC Common AC Adapter 01 (sold separately) from the outletTurning on (Initial settings)Turning the power on1O (over 1 sec.)The product vibrates and after a while the lock screen appears.When "ようこそ (Welcome)" appears after the product is powered on, follow the onscreen instructions to set the initial settings.2Swipe (flick) the screen up or leftAlternatively, touch O to cancel the screen lock.■Turning the power off1O (over 1 sec.)2[Power off]❖Information•Press O(over 1 sec.)Long-touch "Power off"[OK] to restart the product in safe mode (a function that enables to start the product in status at the time of purchase).■Force-quitting1Press and hold O and the upper part of the volume key at the same time for approximately eight seconds, and release your fingers after the product vibrates three times consecutivelyInitial settingsWhen "ようこそ (Welcome)" appears after the product is powered on, tap "日本語 (Japanese)" and select "English (United States)" then follow the onscreen instructions to set functions and services. For details on the initial settings, refer to "Setting Guide".❖Information•To change the language later, from the Home screen, [ ][設定 (Settings)][言語と入力 (Languages & input)][言語 (Languages)]→[言語を追加 (Add a language)] and select "English"→"United States", and then drag the " " of "English (United States)" up to the top of the language list. To make settings for au service etc., from the Home screen, [][Settings][au Settings Menu][au Easy Setting].Setting Screen lockWhen the screen lock is set, the backlight turns off to avoid the keys and touch panel from false operations.When the specified time elapses, the product's screen backlight turns off automatically and screen lock is activated.1While the screen is displayed, O■Unlocking screenThe lock screen appears when turning the power on or the screen backlight on by pressing O.1On the lock screen, swipe (flick) the screen up or leftAlternatively, touch O to cancel the screen lock.❖Information•On the lock screen, swipe (flick) " " or " " to activate "Voice Search" app or "Camera" app, respectively.Basic OperationKey iconsThe followings are the main functions of b, h, n keys located at the bottom of the screen.Using the touch panelThe display of the product is a touch panel operated by touching it with your finger.■Tap/Double-tapTap: Gently touch the screen and then immediately release your finger. Double tap: Touch the same position twice.■Long-touchKeep touching an item with your finger.■SlideWhile your finger is gently touching the screen, trace it to the desired direction to move over.■Swipe (flick)Operate the screen by quickly moving (flicking) your finger up/down/left/right.■PinchTouch the screen with two fingers and widen (pinch-out) or narrow (pinch-in) the fingers' distance.■DragKeep touching an item or icon, trace it to the desired direction to move.Setting app permissionWhen an app/a function accessing the functions or information of the product is activated for the first time, the access permission request appears.If the request screen appears, confirm the content and tap "DENY"/"ALLOW".Example: When activating "Music" app for the first time1From the Home screen, [ ][Music]The request screen appears.2[DENY]/[ALLOW]❖Information•Without permission, the app/function may not be activated or use of the function may be restricted.•To change the permission setting, from the Home screen, [][Settings][Apps]Tap an app to change the setting[Permissions][ ]/[ ] of permission to be changed.•For some apps/functions, an explanation screen for the permission may appear. Several request screens may appear or the screen content may differ. Confirm each content and follow the onscreen instructions.•In this manual, description of the confirmation screen may be omitted.Home screenHome screen consists of multiple pages. Tap h to return to the Home screen any time.aGoogle SearchbWidgetscShortcuts (Apps)dHome screen positionIndicates the current position within the multiple pages.Slide or flick left or right to move to the adjacent screen.eWallpapersfFolders (Google, 基本機能 (Basic functions))gApps keyIf a confirmation screen related to data collection for the purpose of providing the app recommendations appears when it is tapped, operate following the onscreen instructions.Adding to Home screen/Editing Home screenYou can change wallpaper or theme of the Home screen or add shortcuts of contacts etc., widgets on the Home screen.1Long-touch an area of the Home screen where no icons are displayed■Adding a folder1From the Home screen, long-touch an icon2Drag the icon onto another icon■Moving shortcuts/widgets/folders1From the Home screen, long-touch an icon or folder you want to move2Drag it to a destination to be moved■Deleting shortcuts/widgets/folders1From the Home screen, long-touch an icon or folder you want to delete2Drag the icon or the folder to "Remove from home screen" displayed at the top of the screenTo delete a folder, tap "DELETE" in a row. It also deletes shortcuts etc. included to the folder.Using the Apps screenYou can call up various functions from the Apps screen. The app icons installed to the product are also displayed.•You may incur communication charges depending on the function.■Starting an app1From the Home screen, [ ]If a confirmation screen related to data collection for the purpose of providing the app recommendations appears, operate following the onscreen instructions.Slide or flick left or right to switch the Apps screens.2Tap an app to useSome apps are stored in a folder.b h nbBackReturn to the previous screen. Close the dialog box, menu, or Notification panel.hHomeDisplay the Home screen.Long-touch to activate "Google" app.nTaskDisplay recently used apps on a list and activate or end them from the list.Also, the split screen is available.Slide PinchSwipe (flick)abdccfecg2 Widgets Add widgets, shortcuts of contacts etc.WallpapersAlbum Select an image from the albums to set as a wallpaper.•To set the image range, adjust the cropping frame by dragging, etc.Live WallpapersSelect a content from albums to set as a wallpaper.Photos Select an image from photos to set as a wallpaper.(Images for wallpaper)Select an image to set as a wallpaper.•Images are displayed to the right of "Photos" and "Live Wallpapers".Themes Set the Home screen, wallpaper of the lock screen, etc. to the common image, or download themes.Settings Make the Home screen settings such as the auto rotation, icon size, pane transition, etc.bcdefijklmghpqrstnoaSOV36_Basic Manual_E_TA.fm Page 1 Friday, July 21, 2017 11:36 AM](https://usermanual.wiki/Sony/22031B.PY7-22031B-Start-Guide/User-Guide-3514435-Page-1.png)
![For inquiries, call: Customer Service CenterFor general information, charges and operation information (toll free)For loss or theft (toll free)Business hours : 24 hours live supportIn case above numbers are not available (toll free) 0120-977-033 (except Okinawa) 0120-977-699 (Okinawa)From au mobile phones:113 without area codeFrom fixed-line phones: 0077-7-113From fixed-line phones: 0077-7-111From au mobile phones:157 without area codeApril 2017, 1st Edition1308-7592.1Repair and Delivery Service CenterFor loss, theft, damage (toll free)From fixed-line phones/au mobile phones,0120-925-919Business hours 9:00−20:00 (7 days a week)Business hours 9:00−20:00 (7 days a week)Mobile phone and PHS operators collect and recycle unused telephones, batteries and battery chargers at stores bearing the logo regardless of brand and manufacturer to protect the environment and reuse valuable resources.Sold by: KDDI CORPORATION, OKINAWA CELLULAR TELEPHONE COMPANYManufactured by: Sony Mobile Communications Inc.PRESSING ZERO WILL CONNECT YOU TO AN OPERATORAFTER CALLING 157 ON YOUR au CELLPHONE.濡れた状態での充電は、異常な発熱・焼損などの原因となり大変危険です。■Main apps■Downloading appsYou can download and install apps or games, etc. by using Google Play.•To use Google Play, you need to set a Google account. For details, refer to "Setting Guide".■Uninstalling appsBefore uninstalling apps, back up the contents related to the app that you want to save including data saved in the app.•Some apps may not be uninstalled.Knowing the status of the product■Status barThe status bar is located at the top of the product screen. On the left of the status bar, the notification icons appear to inform missed calls, new mails, operations in progress, etc., and on the right, the status icons appear to indicate the status of the product.■Examples of notification icon■Main status icons*1 Two types of network, "LTE" and "WiMAX 2+" can be used. "4G" appears on the screen for both networks.The company determines which network is less busy depending on the condition of the line to connect.■Notification panelIf any notification icons are displayed, slide down the status bar to open the Notification panel. You can check details of notification icons or start corresponding apps.❖Information•To delete a notification, flick the notification left or right. Some notifications may not be deleted depending on the content.•Alternatively, swipe (flick) the lock screen to display the Notification panel and you can check notifications. Or set to hide or keep showing notifications on the lock screen.■Notification LEDThe Notification LED informs charging prompt, battery level while charging, missed calls, new mails, etc. by turning on or flashing.*1 Flashes while the screen backlight is turned off.❖Information•Flashing of Notification LED several times in red when pressing O with the power off indicates that the remaining battery is not sufficient.•Although Notification LED turns in red at the start of charging with the product powered off, the color of Notification LED changes according to the battery level after the charging status screen activates.■Checking own phone number1From the Home screen, [ ][Settings]2[About phone][Status][SIM status]The phone number of the product is shown under "My phone number".❖Information•Alternatively, from the Home screen, [ ][Contacts][ME] to check your phone number.■Setting the silent mode (Vibrate)1Press the upper or lower part of the volume key2[]The icon for the volume adjusting bar changes to (white).■Setting the silent mode (Mute)1Press the upper or lower part of the volume key2[]Press the lower part of the volume keyThe icon on the volume adjusting bar turns to (gray).❖Information•By tapping " " on the volume adjusting bar, you can adjust volume of media sound or alarm. However, the setting of alarm volume in "Clock" app takes precedence.•When the "silent mode" is set, sounds for shutter, shooting start/end sound when shooting videos, alarm, playback of video, or music, etc. are not muted.•If you increase the volume in the silent mode by pressing the upper part of the volume key, or adjust the sound volume of "Ring volume" in "Sound" in the silent mode (Vibrate), the silent mode is canceled.■Setting Airplane modeWhen the airplane mode is set, all wireless functions (phone, packet communication, Wi-Fi® function, Bluetooth® function, NFC Reader/Writer, P2P function) are turned off.1From the Home screen, [ ]u[Settings]u[More]2Tap " " of "Airplane mode" to turn to Entering charactersUse the software keyboard (keyboard on the screen) to enter characters.The software keyboard appears when you tap the entry field for registering a contact, composing a mail, etc.■Switching software keyboardsWith "International keyboard", you can use QWERTY keyboard to enter characters, Numeric keypad to enter numbers and symbols, and Symbol keypad for more symbols.1Tap a character input box2Tap [ ] to switch to the numeric keypadFor the symbol keypad, tap " " on the numeric keypad.❖Information•Tap " " at the bottom of the screen to hide the software keyboard.•Word candidates will appear according to entered character, select a word you want to enter.•Tap " " to delete the character before the cursor.•Switch to lower-case " ", upper-case " " or caps " " on QWERTY keyboard.•In the QWERTY keyboard, you can also enter number or symbol displayed in a small character above the alphabet on each key by long-touching. For some keys, furthermore character variants will appear. Slide over the candidates to select a variant you want to enter.•Tap at the left edge of the candidate area to make advanced settings for SwiftKey keyboard.•To enter Japanese, change the software keyboard to Xperia™ Japanese keyboard by tapping and then marking "Japanese".AppendixUpdating SoftwareYou can update the product to the most recent software for optimal performance and to get the latest enhancements.•You are charged for the data communications when accessing the Internet from the product via data communication. A large amount of data communication is required especially for upgrading the software (OS upgrading). Using Wi-Fi® connection is recommended.•You are recommended to back up your data before updating software.•For details, visit http://www.sonymobile.co.jp/support/ (Japanese) or refer to the "Basic Manual" (Japanese) app that can be viewed on the product or "取扱説明書（詳細版） (Full instruction manual)" (Japanese) available on au homepage.■Downloading and updating softwareThe update files can be downloaded from the Internet web site into the product directly.•Note that when Wi-Fi® communication becomes unstable, data communication takes the place automatically, which may incur communication charges.1From the Home screen, [ ][Settings][About phone][Software update]2[][Refresh]After that, follow the onscreen instructions., Phone, Contacts Play Store, E-mail, SMS , Camera, AlbumChrome MapsSettings ,Google, Voice SearchCalendar Basic ManualMissed callIncoming/Talking/CallingNew PC mail messageNew Gmail messageNew E-mail (@ezweb.ne.jp) messageNew SMS/Receiving notification service message, New Receiving notificationUSB device connectedWi-Fi® open network available, Battery level (100%, Charging), Signal level (Level 4, Out of service area), 4G (LTE/WiMAX 2+) data communication status*1 (Available, data transferring or downloading)Silent mode (Vibrate) is setSilent mode (Mute) is set,Wi-Fi® connected, Wi-Fi® communicatingAirplane mode is activatedLED status DescriptionRed The battery is charging when the remaining battery level is 14% or lower.Orange The battery is charging when the remaining battery level is 15% - 89%.Green The battery is charging when the remaining battery level is 90% or higher.Flashing red The remaining battery level is 14% or lower.Flashing whiteIndicates a missed call, new Gmail message, new SMS message.* 1TroubleshootingBefore you assume that the product is malfunctioning, check the following in addition to performing "トラブル診断 (Diagnosis for trouble)" in "故障受付 (Repair desk)" app.To use "トラブル診断 (Diagnosis for trouble)", from the Home screen, [ ][お客さまサポート (Customer support)][故障受付 (Repair desk)][トラブル診断 (Diagnosis for trouble)].For more details, visit au homepage and check with "トラブル診断 (Diagnosis for trouble)".https://www.au.com/trouble-check/ (Japanese)After-sales service■When asking for repairFor repair, contact Repair and Delivery Service Center.* The warranty period is one year from the date you purchased the product.❖Information•Before handing in the product for repair, make a backup of the contents of memory since they may disappear during repair. Note that the Company shall not be liable for any damages and loss of income should the contents of memory be altered or lost.•Recycled parts that meet the Company's quality standards are sometimes used for repair.•Collected au mobile phones by Replacement mobile phone delivery service which you used before are recycled to mobile phones for replacement after repairs. Also replaced parts by au after-sales service are collected and recycled by KDDI. They are not returned to customers.•The product which is processed, remodeled, analyzed (including by modifying or analyzing the software (including by rooting etc.), reverse engineering, decompiling), or repaired by an unauthorized repair office is not covered by the warranty and repair may be refused.•The battery built-into the main unit is not covered by free-of-charge repair warranty excluding events arising from defects of battery material or the production.■Performance parts for repairThe Company retains performance parts for repair of the Xperia™ XZ1 main unit and its peripherals for four years after discontinuation of production. "Performance parts for repair" refers to parts required for maintaining the functions of the product.■Provisions for free-of-charge repair1. Please notify us of the production number (IMEI number) for repair request. The production number (IMEI number) can be checked on the product main unit, sticker on the outer packaging box, etc.2.During the warranty period, we will repair the product free of charge for the malfunction under the condition that it is used correctly in line with the directions given in the instruction manual.3. Even if the warranty period has not expired, a fee will be charged for repair under the following circumstances. (or, repair may not be possible).a The product has not been used correctly in line with the directions given in the instruction manual. b The malfunction or damage is due to unauthorized repair or modification of the product. c The product has been repaired other than at our specified repair offices. d The malfunction or damage is due to negligence in use or handling, or due to an accident. There are signs of the product having been dropped, wet, exposed to humidity, etc. e The malfunction or damage is due to natural disasters (earthquakes, storm or flood damage, etc.), fire, salt damage, abnormal voltage, etc.4. Repair may not be possible depending on the degree of damage.5. The Company shall have no liability for any damage or loss resulting from the malfunction of the product.6. The Company shall not bear any responsibility for accidents resulting from use of the product having been connected to unspecified devices.7. Do not accept requests for service calls to the owner’s home, place of business, etc.8. This warranty is valid only in Japan.* This warranty guarantees repair free of charge during the period and under the conditions specified on this warranty card. Thus this warranty does not limit the legal rights of the owner with respect to the issuer of this warranty card (the guarantor) or any other business person or enterprise.■Repair and Delivery ServiceAn after-sales service membership program on a monthly basis called "Repair and Delivery Service " (monthly fee: 380 yen tax excluded) is available for using your au mobile phone for a long time without worries. This service expands coverage for many troubles including malfunction, theft and loss. For details of this service, refer to au homepage or contact Repair and Delivery Service Center.❖Information•You can apply for the membership only at the time of purchasing your au mobile phone.•Once you cancel the membership, you cannot reapply for it until you purchase an au mobile phone next time.•Note that when changing the model or purchasing an extra mobile phone, this service only covers the most recently purchased au mobile phone.•When an au mobile phone is handed over to you or someone else, the Repair and Delivery Service membership is also handed over to the successor of the mobile phone.•When you get a new au mobile phone by changing the model or purchasing an extra mobile phone, the "Repair and Delivery Service" membership for the old au mobile phone is automatically canceled.•Service contents are subject to change without notice.■au IC cardThe au IC card is lent to you by au. In case of loss or damage, the card will be replaced at your expense. When a malfunction is suspected, or in case of theft or loss, contact an au shop or PiPit.■au after-sales service informationReplacement mobile phone delivery serviceRepair and Delivery Service membersNon-Repair and Delivery Service membersHolding over and repairRepair and Delivery Service membersSymptom What you should checkPower is not turned on even though O is pressedIs the internal battery charged?Is O pressed for over 1 second?The power goes off Is the internal battery charged?The power turns off while the product activation screen is displayedIs the internal battery charged?The screen freezes and the power cannot be turned offShut down forcibly by pressing and holding O and the upper part of the volume key at the same time for approximately eight seconds, and releasing your finger after it vibrates three times consecutively.(Out of service area) appearsIs the product out of the service area or in an area where the signal is weak?Is the built-in antenna covered with hand?Is au IC card inserted?Cannot operate key/touch panelIs the power turned on?Is "Screen lock" set?Turn off the power and then turn it on again.Cannot operate touch panel as intendedAre you operating with a fingernail or foreign object on the operating screen?Cannot charge the battery (Notification LED does not light, the battery icon does not change into charging one)Is the specified charging equipment (sold separately) attached properly?Charging is not completeIs the temperature of the product raised or very low?Battery usage time is shortIs the battery fully charged?Charge until Notification LED turns green.Is the internal battery end-of-life?Is the product used for a long period at places where (Out of service area) appears?The screen backlight turns off in a short whileIs set "Sleep" period too short?The display is dark Is "Brightness level" set to dark?Is the proximity/light sensor blocked or covered by sticker?Symptom What you should checkScreen response is slow when you tap on the screen/press the keysWhen a large amount of data is saved in the product or transferring large size data between the product and microSD memory card, the screen response may be delayed.Cannot recognize a microSD memory cardIs the microSD memory card inserted properly?Is the microSD memory card unmounted?During the warranty periodRepairs will be done based on the terms of services of the free-of-charge repair warranty.Outside the warranty periodWe shall repair the product for a charge as requested by the customer if repair renders it usable.Symptom What you should checkSpontaneous failure 1st year Free of chargeSpontaneous failure 2nd year or laterSee table of "Replacement mobile phone delivery service (Member) Customer charge"Partially damage, water soak, irreparable damage, theft, lossSpontaneous failure 1st year No recompenseSpontaneous failure 2nd year or laterPartially damage, water soak, irreparable damage, theft, lossSpontaneous failure 1st year Free of chargeSpontaneous failure 2nd year or laterFree of charge (three-year warranty)Partially damage Customer chargeThe upper limit: 5,000 yenWater soak, irreparable damageCustomer charge10,000 yenTheft, loss No recompenseNon-Repair and Delivery Service members* Charge amounts are all tax excludedReplacement mobile phone delivery service (Member) Customer chargeConditions: Basic chargeConditions: WEB割引 (Discount for web application)*2 and 代用機なし割引 (Discount for nonuse of substitute)*3 appliedConditions: Only 代用機なし割引 (Discount for nonuse of substitute)*3 applied* Charge amounts are all tax excluded*1 This discount applies to customers who have used au for 3 years (25 months) or more, and all the lines within that customer's Family Discount. For customers using a data communication device or tablet, this discount applies to customers who are subscribed to a set discount (WIN Single Set Discount or Smartphone Set Discount) and have been under the contract of the line eligible for the set discount for three years or more.*2WEB割引 (Discount for web application): 500 yen reduction from the customer charge is applied for application of “Replacement mobile phone delivery service” via au homepage.A substitute mobile phone is not rent for "WEB割引 (Discount for web application)", instead, "代用機なし割引 (Discount for nonuse of substitute)" is also applied together.*3 代用機なし割引 (Discount for nonuse of substitute): 500 yen reduction from the customer charge is applied if you do not use a substitute mobile phone when using "Replacement mobile phone delivery service".For details, refer to au homepage.Online Reception Desk (24 hours a day over the Internet)*Reception only from PC or smartphonehttps://www.au.com/support/service/mobile/trouble/repair/application/ (Japanese)❖InformationReplacement mobile phone delivery service•When you have trouble with your au mobile phone, replacement mobile phone (same model, same color*1) is delivered by calling to. Return your damaged mobile phone within 14 days after the replacement mobile phone is delivered.*1 If the same model in the same color is difficult to provide, a replacement mobile phone of a model and a color that are specified by KDDI is provided.•Available up to twice in a year from the day you use this service as a start day. If you do not use this service in the past year for the subscription to this service, it will be 1st and if you use, it will be the 2nd.* For details, refer to au homepage.•In the event of theft or loss, when reissue of au IC card is needed at the same time of using this service, 1,900 yen will be applied separately as a charge of reissue.Holding over and repair •Damages and malfunctions intentionally caused by the customer as well as those due to modification (e.g. disassembly, change of parts, painting, etc.) by the customer are not covered by this service.•You cannot receive a refund for the replacement of the outer casing due to stains, scratches, paint removal, etc. on the outer casing.SIM unlock The product supports the SIM unlock. By unlocking SIM lock, you can use non-au SIM cards.•The SIM unlock service is provided at the au homepage and au shops.•Some services, functions, etc. may be unavailable when using non-au SIM card. The Company is not liable for any operations.•For settings after the SIM unlock, operate from the Home screen, [ ][Settings][About phone][Status][SIM status][SIM card status].•For details, refer to the au homepage.https://www.au.com/english/support/contract/simcard/Peripheral devices•Sony Mobile TV antenna cable 02 (02SOHSA)•Sony Mobile Desktop Holder 02 (02SOPUA) (sold separately)*1•TypeC Common AC Adapter 01 (0601PQA) (sold separately)•Common AC Adapter 05 (0501PWA) (sold separately)*2•Common DC Adapter 03 (0301PEA) (sold separately)*2•MicroB-TypeC conversion adapter (0601PHA) (sold separately)•au Carrying Case G Black (0106FCA) (sold separately)*1 Use the Attachment 52B.*2 For use, MicroB-TypeC conversion adapter (sold separately) is needed.❖Information•Accessories can be purchased from the au Online Shop.http://auonlineshop.kddi.com/ (Japanese)Main specifications*1 Varies by obstruction between communication devices or radio wave reception status.*2 It is a specification according to purpose of use of Bluetooth® device and is defined by Bluetooth® standard.*3 Some contacts data may not be displayed correctly on the other party's device.*4 Supported to some car navigation systems. For use, refer to the au homepage.❖Information•The continuous call time, continuous stand-by time, continuous Full Seg watching time, continuous 1Seg viewing time and continuous tethering time may drop to less than half depending on the battery charging status, usage environment such as temperature, reception condition at the location where the product is used, and the function settings.Spontaneous failure 1st year Free of chargeSpontaneous failure 2nd year or laterActual costPartially damageWater soak, irreparable damageTheft, loss No recompense(model change)1st time 5,000 yen/Longtime user benefit*1 3,000 yen2nd time 8,000 yen/Longtime user benefit*1 6,000 yen1st time 4,000 yen/Longtime user benefit*1 2,000 yen2nd time 7,000 yen/Longtime user benefit*1 5,000 yen1st time 4,500 yen/Longtime user benefit*1 2,500 yen2nd time 7,500 yen/Longtime user benefit*1 5,500 yenDisplay Approx. 5.2 inches,TRILUMINOS® Display for mobile Approx. 16.77 million colors1,080 x 1,920 dotsWeight Approx. 161 gDimension (W x H x T) Approx. 72 mm × 146 mm × 8.1 mm (thickest part: approx. 8.7 mm)Internal memory ROM: Approx. 32GBRAM: Approx. 4GBImage pickup device (type) Camera: Backside illumination layered CMOSFront camera: Backside illumination layered CMOSCamera pixels Camera: Effective pixels Approx. 19 million pixelsFront camera: Effective pixels Approx. 13 million pixelsContinuous call timeIn Japan Approx. 1,710 min.Overseas (GSM)Approx. 780 min.Continuous stand-bytimeIn Japan Approx. 630 hoursOverseas (GSM)Approx. 680 hoursCharging time Using TypeC Common AC Adapter 01 (sold separately): Approx. 160 min.Continuous Full Seg watching timeApprox. 7 hours 20 min.Continuous 1Seg viewing timeApprox. 8 hours 40 min.Continuous tethering time Approx. 490 min.Wi-Fi® tethering maximumconnection number10Bluetooth® functionCommunication typeCompliant with Bluetooth® standard Ver.4.2Output Compliant with Bluetooth® standard Power Class 1Communication coverage distance*1Within 10 m with good visibilitySupported Bluetooth® profile*2HSP, HFP, PBAP*3, A2DP, AVRCP, SPP, OPP, HID, PAN, HOGP, MAP, DUN*4, GATTRadio frequency band2.4 GHz band (2,400 MHz -2,483.5 MHz)wxyzADEFGHBCJKLMNuvISOV36_Basic Manual_E_TA.fm Page 2 Friday, July 21, 2017 11:36 AM](https://usermanual.wiki/Sony/22031B.PY7-22031B-Start-Guide/User-Guide-3514435-Page-2.png)