Sony 55365J GSM/WCDMA/LTE Phone with BT, DTS/UNII a/b/g/n/ac & NFC User Manual PY7 55365J
Sony Mobile Communications Inc GSM/WCDMA/LTE Phone with BT, DTS/UNII a/b/g/n/ac & NFC PY7 55365J
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PY7-55365J_User manual
Xperia XZs_00_Introduction.docx
1
About the User Guide
Thank-you for purchasing this product.
Before Using This Product
Descriptions in the User Guide
Screenshots & Key Labels
Other Notations
Before Using This Product
Read "Safety Precautions" and this guide thoroughly beforehand for proper usage.
Accessible services may be limited by contract conditions.
Descriptions in the User Guide
In the User Guide, most operation descriptions are based on handset at time of purchase.
Unless noted otherwise, descriptions are for Home Screen. Some operation descriptions may be
simplified.
Screenshots & Key Labels
Screenshots in the User Guide may differ in appearance with actual Display. Key labels in the User
Guide are simplified for description purposes and differ with actual Display.
Other Notations
In the User Guide, the product is referred to as "handset."
microSD™/microSDHC™/microSDXC™ Card is referred to as "SD Card."
Xperia XZs_00_Introduction.docx
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Accessing Instructions on Handset
For those unfamiliar with handset operation, handset includes an application for
learning touch operation and checking how to make settings.
Launching Guide
Launching Guide
In Home Screen, (SoftBank) (Guide)
Guide top screen opens.
Information on usage of (Guide) appears at initial startup. Follow onscreen instructions.
Xperia XZs_01_Getting Started.docx
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Parts & Functions
Handset
Handset Keys
CE mark and FCC ID
Handset
Part
Description
Headphone Port
Connect commercially
available headphones.
This port supports
tetrapolar headset that
conforms to the CTIA
standard.
Second Mic
Reduces noise for
calling.
Notification Lamp
Flashes for incoming
transmissions. Lights
while charging.
NFC/Osaifu-Keitai
Detection Area
sticker is attached
at time of purchase.
Front Camera
Use to shoot still
images or videos of
yourself.
Earpiece/Speaker
Hear the other party's
voice here.
Also, hear sound
(music, videos, TV,
etc.) from here.
Proximity/Light
Sensor
Detects surrounding
brightness to
automatically adjust
Display or backlight
and prevent
Touchscreen
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misoperation during a
call.
Display
Touchscreen-type
display, operate with
your fingers on
Display.
Speaker
Speak here.
Part
Description
Camera
Capture still images
and videos.
Internal
Antenna/GPS
Antenna Area
Internal Antenna for
calls, data
communication and
GPS.
RGBC-IR Sensor
RGBC-IR Sensor
Flash/Photo Light
Use as camera flash
when taking photos,
etc.
Wi-Fi®/Bluetooth®
Antenna Area
Internal Antenna for
Wi-Fi and Bluetooth®
feature.
LaserAF Sensor
LaserAF Sensor
Nameplate
CE mark, FCC ID,
IMEI information
printed sticker is
attached. Do not
remove nameplate.
Wi-Fi Antenna
Area
Internal Antenna for
Wi-Fi.
Internal Antenna
Area
Internal Antenna for
call and data
communication.
SIM Card/SD Card
Slot
Insert SIM Card/SD
Card.
If SIM Card/SD Card
Slot Cover is pulled
out, handset reboots.
USB Type-C Port
Connect commercially
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available USB Type-C
Cable, etc.
Mic
Speak here.
Handset Keys
Part
Description
Power
Key/Screen
Lock
Key/Fingerpr
int Sensor
()
Long Press for power on/off.
Press for sleep mode on/off.
Or, use Fingerprint
authentication.
Volume/Zoo
m Up/Down
Key
Adjust Volume.
Adjust Zoom while using
Camera.
Camera
Key ( )
Use as Camera shutter.
Long Press to launch Camera.
CE mark and FCC ID
Open the slot cover, and insert a fingernail into the hook at the edge of the label tray,
then pull it out straight.
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SIM Card
SIM Card is an IC card containing phone number and other customer information.
Inserting SIM Card
Removing SIM Card
SIM-Unlocking Handset
Inserting SIM Card
Always unmount SD Card beforehand. For details, see "Unmounting SD Card."
Draw SIM Card/SD Card Slot Cover out using groove
Draw Tray out straight from handset
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Set SIM Card into Tray with IC chip facing up
Check SIM Card orientation by notch.
Firmly set SIM Card so as not to come off from Tray.
Insert Tray with SIM Card straight into handset
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Draw Tray out straight from handset
Remove SIM Card from Tray
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Insert Tray straight into handset
Check Tray orientation.
Push Tray all the way and press it down where indicated ○, and make sure there are no
gaps
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SIM-Unlocking Handset
Handset can be SIM-unlocked. SIM-unlocking handset allows other-carrier SIM cards to be used
with it.
Some services, functions, etc. may have restrictions when an other-carrier SIM card is used.
SoftBank Corp. does not guarantee operation whatsoever.
For details, see SoftBank Website.
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SD Card
Save data to handset memory or SD Card.
Handset supports SD Cards up to 200 GB. Some SD Cards may not operate properly.
Inserting SD Card
Unmounting SD Card
Removing SD Card
Formatting SD Card
SD Card Cautions
Data
Information stored on SD Card can become lost or changed accidentally or as a result of damage. It is
recommended that you keep a separate copy of important data. SoftBank Corp. is not responsible for
damages from data that is lost or changed.
Reading/Writing Data
Never power off while reading or writing data.
Battery Level
A low battery charge may prevent reading/writing to SD Card.
Handling SD Card
Use/keep SD Cards away from the reach of infants. May cause choking if swallowed.
Inserting SD Card
Draw SIM Card/SD Card Slot Cover out using groove
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Draw Tray out straight from handset
Set SD Card into Tray with the metal terminals facing up
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Firmly set SIM Card so as not to come off from Tray.
Insert Tray straight into handset
Check Tray orientation.
Push Tray all the way and press it down where indicated ○, and make sure there are no
gaps
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Unmounting SD Card
Always unmount SD Card before removing.
In Home Screen, (Settings)
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Storage & memory
Advanced Storage for "SD Card"
"SD Card is safely ejected" appears and SD Card is unmounted.
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Removing SD Card
Always unmount SD Card beforehand.
Draw SIM Card/SD Card Slot Cover out using groove
Draw Tray out straight from handset
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Remove SD Card from Tray
Insert Tray straight into handset
Check Tray orientation.
Push Tray all the way r and press it down where indicated ○, and make sure there are
no gaps
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Formatting SD Card
When using a new SD Card for the first time, always format it on handset.
Formatting erases all data on SD Card. Carefully check any SD Card that was used on another
device before formatting.
Charge Battery while formatting, or format with adequate battery charge.
In Home Screen, (Settings)
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Storage & memory
Advanced Storage SD Card Settings Format
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ERASE & FORMAT
All data on SD Card is erased.
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Charging Battery
Charging with AC Charger
Charging with AC Charger
For details, see SoftBank Website.
Operation using SoftBank SELECTION AC Adapter (Micro USB) 1.0A for smartphones
(SB-AC13-HDMU) is explained here.
See instructions included with AC Charger.
Never connect Micro USB plug while handset or AC Charger is wet.
Insert Micro USB connector of AC Charger straight into External Device Port
Check connector orientation. Forcible connection may cause damage.
Unfold power plug of AC Charger and plug into household AC
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Charging start sound sounds and Notification Lamp on handset lights up when charging starts.
When charging is complete, unplug AC Charger and remove Micro USB connector of
AC Charger straight from handset
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Power On/Off
Powering On
Powering Off
Powering On
(Long Press)
Lock screen appears.
See "Unlocking Screen" to unlock the screen.
Startup wizard appears for the first time handset is powered on. Follow onscreen instructions.
Battery level is not sufficient if Notification Lamp flashes several times in red or low battery
indicator appears when is Pressed with handset powered off. Charge the battery.
Powering Off
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(Long Press)
Power off
Handset powers off.
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Using Touchscreen
Handset uses a touchscreen-type Display. Operate with your fingers on Display.
Tap
Touch & Hold
Drag
Swipe/Flick
Pinch/Spread
Tap
Contact Display lightly and briefly.
Touch & Hold
Touch screen lightly and hold it for a while. When the screen changes, release finger.
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Drag
Touch icon or other item lightly, move it where desired, and release finger.
Swipe/Flick
Contact Display lightly, then brush screen up/down or left/right.
Pinch/Spread
Contact Display lightly, then close/widen fingers.
Xperia XZs_01_Getting Started.docx
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Xperia XZs_02_Basic Operations.docx
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Basic Operation
Home Screen & Applications List
Navigation Bar
Selecting Options and Navigating Screens
Menu Operations
Handset Settings and Making Settings
Portrait Orientation & Landscape Orientation
Home Screen & Applications List
Most handset operations start in Home Screen (appears at power on) or in applications list.
Navigation Bar
Tap icons on Navigation Bar (Display bottom) for the following functions/operations.
Xperia XZs_02_Basic Operations.docx
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Item
Description
(Back)
Return to previous screen. Appears as for
onscreen keyboard; Tap to close keyboard.
(Home)
Return to Home Screen.
(History)
Open listing of recently used applications and
activate or delete applications.
(Keyboard)
Change keyboard.
Selecting Options and Navigating Screens
Tap items, icons, onscreen keys, etc. to open assigned items.
Tap to go back to previous screen.
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Menu Operations
Tap for available settings and items.
Screens may also have settings and items that are available by Touching & Holding Display.
Xperia XZs_02_Basic Operations.docx
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Handset Settings and Making Settings
In Home Screen, Tap then Tap (Settings) to customize the operation of handset functions.
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Portrait Orientation & Landscape Orientation
The screen changes to landscape orientation when handset is rotated sideways.
Depending on the current screen, the orientation may not change even by changing handset
orientation.
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Status
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SIM status
Check phone number.
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Silent Mode
Set ringtone, operation sounds, etc. not to sound to avoid disturbing others around you.
Using Silent Mode (Vibrate)
Using Silent Mode (Mute)
Silent Mode Cautions
Camera shutter, video start/stop tones, alarm, video and music playback, and Tapped tone during
a call sound even in Silent mode.
Using Silent Mode (Vibrate)
Press Volume Up or Down Key
On volume adjustment bar,
Icon on sound volume adjustment bar turns to (White) and Silent mode (Vibrate) is set.
Xperia XZs_02_Basic Operations.docx
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Press Volume Up Key while in Silent mode (Vibrate) to cancel.
Using Silent Mode (Mute)
Press Volume Up or Down Key
On volume adjustment bar, Press Volume Down Key
Icon on sound volume adjustment bar turns to (Gray) and Silent mode (Mute) is set.
Press Volume Up Key while in Silent mode (Mute) to cancel.
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Text Entry
Keyboards
QWERTY Keyboard Layout
Switching Character Types (Entry Modes)
Keyboards
Enter text with onscreen QWERTY keyboard by Tapping each character individually, or use Gesture
input feature and slide finger from character to character to form words.
Tap to hide keyboard.
Touch & Hold text in text entry window to magnify in small balloon.
Input method is set to International keyboard (XperiaTM keyboard) by default. To input Japanese,
Tap to change keyboard to XperiaTM Japanese keyboard.
QWERTY Keyboard Layout
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Enter a character. Touch & Hold character to show variant options.
Switch between lower-case , upper-case , and caps .
Toggle entry modes.
Show Emoticon/Pictogram list. When opened for the first time, is shown
for personalizing keyboard. Tap and follow onscreen instructions. After
personalized, appears.
Show entry candidates.
Delete a character before cursor.
, , , or appears depending on application. Confirm text input
or enter line break.
Enter a space. Double-tap to enter a period.
Switching Character Types (Entry Modes)
In QWERTY keyboard, Tap
Entry mode is changed to number and symbol mode.
To enter more symbols, Tap .
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Tap to back to alphabet mode.
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Using a Google Account
Use a Google account and get more convenience with Google services. A Google
account is required to use some services or fully use some applications.
Creating a Google Account
Logging In with a Google Account
Google Account Cautions
Be careful not to forget your Google account ID or password.
Creating a Google Account
In Home Screen, (Settings)
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Account & sync Add account
Google
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Window for adding a Google account opens.
Or create a new account
Enter First name Last name NEXT
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Enter user name (mail address) NEXT
If confirmation appears, follow onscreen instructions.
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Enter password Enter password again (for confirmation) NEXT
Check phone number NEXT
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Phone number of your SIM Card is entered automatically.
VERIFY
SMS is sent to the entered phone number.
If a phone number other than the one on your SIM Card is entered, confirmation screen appears.
Enter notified verification code Tap NEXT.
I AGREE
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A Google account is created.
NEXT
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Set Google service NEXT
No thanks CONTINUE
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Google account creation is completed.
Logging In with a Google Account
If an application is activated that requires a Google account, a window for adding a Google account
opens. Log in with a Google account you have so you can use the application.
In window for adding Google account, enter mail address NEXT
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Enter password NEXT
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Follow onscreen instructions
You are logged in to your Google account.
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Google Play
Download a variety of applications (free/paid) from Google Play. Change the setting of downloaded
applications to enable manual or automatic updates. Log in to your Google account beforehand.
Installing Free Applications
Purchasing Paid Applications
Updating Applications
Installing Applications
Many different kinds of applications can be installed on handset from Google Play (provided by
Google Inc.). SoftBank Corp. is not responsible in any way for user-installed applications (quality,
reliability, legality, fitness for a purpose, credibility, accuracy, etc.) or resulting malfunctions (viruses,
etc.).
Installing Free Applications
In Home Screen, (Play Store)
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Google Play appears.
If confirmation appears, follow onscreen instructions.
Tap free application INSTALL
Application is downloaded and installed.
If confirmation appears, follow onscreen instructions
Purchasing Paid Applications
In Home Screen, (Play Store)
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Google Play appears.
If confirmation appears, follow onscreen instructions.
Tap paid application Tap amount Follow onscreen instructions
Application is downloaded and installed.
Purchased Applications
Payment
Pay only once. Redownloads of uninstalled applications are free of charge.
On Other Android Devices
Install an application on any Android device under the same Google account for free.
Requesting Refunds
Refund is possible within a limited time. By requesting a refund, the application is deleted
and the charge is cancelled. A refund request is valid only once per one application.
In Google Play, My apps Tap application REFUND
Purchasing Applications
Purchase applications at your own risk. SoftBank Corp. is not responsible for any
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disadvantage resulting for user or third parties.
Updating Applications
In Home Screen, (Play Store)
Google Play appears.
If confirmation appears, follow onscreen instructions.
My apps Tap application to update UPDATE
The application is downloaded and installed.
If confirmation appears, follow onscreen instructions.
Setting Application Updates
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Setting Automatic Updates Application
In Google Play, Settings Auto-update apps Set update method
Setting Automatic Updates Application
In Google Play, My apps Tap application Auto-update ( )
Automatic updates are unavailable for some applications.
If confirmation appears, follow onscreen instructions
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Security Codes/Operation Password
Code Types
Operation Password & Center Access Code
Code Types
The following codes are required for handset use.
Code
Description
Operation Password
Code necessary to use handset functions. For
details, see "Operation Password & Center
Access Code."
Center Access Code
Four-digit code you have set in subscription
contract. For details, see "Operation Password &
Center Access Code."
SIM PIN
Code for SIM card. For details, see "SIM PIN."
PIN
Code for unlocking screen.
WPS PIN
Code for connecting to WPS devices.
PIN Types
In addition to the PIN for SIM Card, there is a different PIN for unlocking the screen and a
WPS PIN for connecting to WPS devices. Do not forget these codes.
Operation Password & Center Access Code
Center Access Code is the four-digit code set at time of subscription, and is required such as when
using option services from a landline phone.
Do not forget Center Access Code. If you forget the code, contact us for recovery. For details,
contact Customer Service.
Be careful not to reveal security codes to others. If misused by others, SoftBank Corp. is not liable
for any resulting damages.
Resetting Operation Password
In window for entering Operation Password, Tap Reset operation password then OK.
Follow onscreen instructions.
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My SoftBank authentication is required to reset Operation Password. Set My SoftBank
authentication from (My SoftBank+).
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SIM PIN
SIM PIN is a code for SIM Card. It is used to prevent unauthorized use by others.
PIN is 9999 by default.
Enabling SIM PIN
Changing SIM PIN
Enabling SIM PIN
When PIN is enabled, a window for entering PIN appears to allow handset use each time handset is
powered on with SIM Card installed.
In Home Screen, (Settings) Lock screen & security
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Set up SIM card lock Lock SIM card Enter PIN OK
PIN is enabled.
PIN Cautions
Entering incorrect PIN three consecutive times activates PIN Lock. To cancel, Personal
Unblocking Key (PUK) is required; contact Customer Service. Entering incorrect PUK ten
consecutive times locks SIM Card, disabling handset. For recovery, SIM Card must be
reissued at a SoftBank Shop (fees apply).
Changing SIM PIN
First enable SIM PIN to change PIN.
In Home Screen, (Settings) Lock screen & security
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Set up SIM card lock Change SIM PIN Enter current PIN OK Enter new
PIN OK Re-enter new PIN OK
PIN is changed.
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Locking Screen
Display is locked after a set period of inactivity. Alternatively, Press for manual
screen lock. This saves battery power and prevents accidental Touchscreen operation.
Unlocking Screen
Unlocking Screen
In sleep mode (Screen lock active),
Lock screen appears.
Flick screen upwards
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Screen is unlocked.
The method for unlocking the screen can be changed.
For fingerprint authentication, Touch with authentication finger to unlock screen.
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Updating Software
Check whether updates are required via the Internet, and update as required.
Updating Software
Before Updating Software
Saved data may be lost depending on condition of handset (malfunctioning, damaged, water seepage,
etc.). It is recommended that you back up important data before updating software. SoftBank Corp. is
not responsible for damages from loss of data.
Software Update makes a part of settings to the default.
Software Update Cautions
During Update
Handset cannot be used until software update is complete. It may take time to update software.
Signal during Update
Operate handset where signal reception is good and without changing location. Also operate with
adequate battery charge. Signal becoming weak or Battery becoming low during an update may
cause an update failure. An update failure may disable handset.
If Using Other Functions
Other functions cannot be operated during a software update.
Updating Software
Automatic update is set by default. To update software manually, operate as follows.
In Home Screen, (Settings)
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About phone
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System Update Software Update Software Update Follow onscreen instructions
Software update starts.
Connecting to PC to Update Software
To update software connecting to a PC, install software for "Software Update" on the PC
beforehand.
For installation of the software, see the following web page.
http://www.sonymobile.co.jp/support/
Operations for Software Update Configuration
Setting whether to update Software Automatically
On Software Update window, Automatic Update Settings NOT AUTOMATICALLY
UPDATE/AUTOMATICALLY UPDATE OK
Setting Scheduled Update
On Software Update window, Update Schedule Settings Set a time OK OK
Xperia XZs_03_Handset Interface.docx
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Home Screen Basics
Home Screen appears at power on; most handset operations start here. Customize
Home Screen with application shortcuts, widgets, and folders.
Layout
Toggling Home Screen Sheets
Layout
Item
Description
Status Bar
Drag down for Notifications Window. Drag down with two fingers to open
Quick Settings.
Home Screen
Position
Current position among several Home Screen sheets.
Dock
Tap an icon to activate application or function. Customize with up to four
application shortcuts. Also, create folders.
Navigation Bar
Tap Key icon to operate. For Navigation Bar, see "Navigation Bar."
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Customize Area
Place application shortcuts, folders, widgets freely.
Apps Key
Open applications list.
Toggling Home Screen Sheets
Home Screen consists of 20 sheets. Customize each Home Screen sheet with application shortcuts,
widgets, etc. to make handset more convenient. Flick Home Screen left/right to toggle sheets.
In any Home Screen sheet, Tap to return to Home Screen top sheet.
Operations on Simple Home
Switching to Simple Home
Simple Home provides Home Screen with basic functions and main setting items.
In Home Screen, (Settings) Home for Simple Home OK OK
Switching to Standard Home Screen
In Simple Home screen, Settings Exit Simple Home OK
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Status Bar
Status Bar appears at the top of Display. Notification Indicators for new mail, etc. and Status
Indicators for handset appear here.
Status Bar Layout
Main Notification Indicators
Main Status Indicators
Status Bar Layout
Notification Indicators
Status Indicators
Main Notification Indicators
Notification Indicators appearing in Status Bar include the following.
Indicator
Description
Launch Guide (Drag Status Bar down and open from Notifications Window)
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Missed Call
Call Arriving
Calling1/Dialing1
Answer on Hold1/Call on Hold1
New Recorded Message
New Voicemail
New Gmail/Email
New Email
New Text Message (SMS)/S! Mail
New Hangouts Message
Urgent News
Wi-Fi Open Network Available
USB Connected
Sharing File via Bluetooth®
Data Uploading
Data Downloading
Application Update Available
Application Installation Complete
Screenshot Saved
Viewing TV1/Scheduled Viewing Started
Recording TV1/Scheduled Recording Started
Playing Back Music
Calendar Event Reminder
Snoozing/Unchecked Alarm
Stopwatch/Timer in Use
NFC/Osaifu-Keitai Locked
Low Battery Alert (30% or less)
SD Card Detected/Mounting
Software Update Notice, Downloading Complete, Stopped
1 Appears when switching to other window such as Home Screen.
Main Status Indicators
Status Indicators appearing in Status Bar include the following.
Indicator
Description
Battery Full (100%)
Battery Charging
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Battery Low (5% or less)
Signal Strength
4G LTE/4G Data in Use1
3G Data in Use
No Signal
Airplane Mode
Wi-Fi Connected
Wi-Fi Connected without Internet Accessibility, or Unstable Wi-Fi Signal
Bluetooth® On
Bluetooth® Connected
Silent Mode (Vibrate)
Silent Mode (Mute)/"Alarms only" or "Priority only" Set for Do not disturb Function2
"Total silence" Set for Do not disturb Function2
Alarm Set
Obtaining Current Location
1 Handset supports FDD-LTE (SoftBank 4G LTE) and AXGP (SoftBank 4G); indicator appears when
handset is connected to either. Handset connects to SoftBank 4G first.
2 Set from Quick Settings. Tap EDIT and enable "Do not disturb" beforehand. For details, see
"Using Notifications Window/Quick Settings."
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Using Notifications Window/Quick Settings
Drag Status Bar down to open Notifications Window. Check Notification Indicators and
the details.
Drag Notifications Window down to open Quick Settings. Tap icons on Quick Settings to
set each function On/Off.
Opening Notifications Window/Quick Settings
Notifications Window Layout
Quick Settings Layout
Opening Notifications Window/Quick Settings
Drag Status Bar down
Notifications Window opens.
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Drag Notifications Window down
Quick Settings opens.
Alternatively, Drag Status Bar down with two fingers to open Quick Settings.
Closing Notifications Window/Quick Settings
Drag Notifications Window/Quick Settings up
Alternatively, Tap to close Notifications Window/Quick Settings.
Lock Screen Operations
Opening Quick Settings
In Lock screen, Drag Status bar down
Checking Notifications
Flick down Lock screen
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Notifications Window Layout
Open Quick Settings
Notifications (incoming, functions
being executed, etc.)
Clear all notifications. Some
notifications are not clearable.
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Quick Settings Layout
Open Battery menu in Settings
Open Settings
Open your contact information
Adjust screen brightness
Wi-Fi On/Off
Enable/Disable NFC Reader/Writer
and P2P function
Location information On/Off
Mirror handset screen on Google
Cast devices
Light On/Off
Add/Delete, change Quick Settings
order
Bluetooth® On/Off
Set/Cancel Airplane mode
Auto-rotate screen On/Off
Glove mode On/Off
Switch to Silent mode
(Vibrate)/Silent mode (Mute) or Cancel
Silent mode
Xperia XZs_04_Phone.docx
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Placing/Answering Calls
Learn calling basics, including handling incoming calls, and in-call operations.
Placing Calls
Answering Calls
Phone Function
Emergency Location Report
Making emergency calls (110, 119 or 118) from SoftBank handset (3G) automatically reports handset
location to corresponding agency (police, etc.). This system is referred to as Emergency Location
Report, and notifies location based on positioning from base stations.
Location Report does not incur registration/transmission fees.
Location/signal conditions affect positioning accuracy. Always provide location and call purpose.
Hiding Caller ID (using 184, etc.) cancels Location Report. However, corresponding agency may
obtain location information in life threatening situations.
Location Report is not sent for calls made while outside Japan.
VoLTE and HD Voice
Handset supports VoLTE and HD Voice for higher voice call quality.
Adjusting Volume of Call
Press Volume Up/Down Key.
Hints
Q Difficulty during call
A It may not be possible to make a call properly in a noisy location.
A When calling using Speaker, check the call volume. Raising the call volume may make calling
difficult.
Q Sound pops momentarily during a call
A Are you changing location while calling? Sound pops when signal is weak and handset switches
to a different area.
Emergency Call Cautions
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Available Area
Emergency calls for handset is available only in SoftBank service area.
Airplane Mode
Note that Airplane mode disables Emergency calls.
Placing Calls
In Home Screen, (Phone)
Recent calls appears.
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Call window opens.
Tap dialpad to enter the other party's number
Enter area code first for calling landline numbers.
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Handset dials number. Call begins when other party answers.
To end the call,
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Call ends.
Calling the Emergency Number When the Phone's Screen
is Locked
Flick Lock screen Emergency Enter number for emergency service
Available only when Screen lock is set to "Pattern," "PIN," or "Password."
Hints
Q Call does not connect
A Was the number dialed using the area code? Dial the number starting with "0."
A Are conditions for calling poor? Call again after moving where signal is good.
Answering Calls
When a call arrives, Drag to right
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Call begins.
To end the call,
Call ends.
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Missed Calls
When call is not answered, appears on Status Bar.
Drag Status Bar down and Tap notification to show Call History.
Arriving Call Operations
Cancelling Ringtone
Press Volume Up/Down Key when call is arriving
Alternatively, Press .
Rejecting Arriving Calls
Drag to left when call is arriving
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Optional Services
Use the following optional services.
Optional Services
Using Call Forwarding
Using Voicemail
Using Call Waiting
Using Group Calling
Using Caller ID Notification
Using Call Barring
Optional Services
Use the following optional services.
Service
Description
Call Forwarding
Divert calls to a preset number when out of
service area or unable to answer.
Voicemail
Divert calls to a Voicemail Center to take
messages when out of service area or unable to
answer.
Call Waiting1
Answer calls during a call.
Group Calling1
Merge multiple calls.
Notify Caller ID
Send or hide your number when placing calls.
Call Barring
Restrict incoming/outgoing calls by conditions.
1 Requires separate subscription.
Using Call Forwarding
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In Home Screen, (Settings)
Call
Call settings open.
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Voicemail/Call Forwarding
Voicemail/Call Forwarding settings open.
Activate Call Forwarding
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All calls/Unanswered calls Enter phone number to forward to OK
If Unanswered calls is selected, set ring time.
Tap to select phone number to forward to from Contacts.
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OK
Call Forwarding is activated.
Deactivating Voicemail/Call Forwarding
In Voicemail/Call Forwarding window, Deactivate service DEACTIVATE OK
Voicemail/Call Forwarding is deactivated.
Using Voicemail
In Home Screen, (Settings)
Call
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Call settings open.
Voicemail/Call Forwarding
Voicemail/Call Forwarding settings open.
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Activate Voicemail
All calls/Unanswered calls
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If Unanswered calls is selected, set ring time.
OK
Voicemail is activated.
When new message is recorded, appears on Status Bar. Drag Status Bar down and Tap New
voicemail, then follow the voice prompts.
Deactivating Voicemail/Call Forwarding
In Voicemail/Call Forwarding window, Deactivate service DEACTIVATE OK
Voicemail/Call Forwarding is deactivated.
Using Call Waiting
This service requires subscription.
In Home Screen, (Settings)
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Call
Call settings open.
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Additional settings
Call waiting ( )
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Call Waiting is activated.
When a second call arrives during a call, Call Waiting tone is heard. Drag right to answer.
Using Group Calling
This service requires subscription.
During a call, Add call
Recent calls appears.
Enter phone number
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Call is added.
Alternatively, Tap contact in Recent calls to add call.
When the other party answers, Merge
Group Calling starts.
Using Caller ID Notification
In Home Screen, (Settings)
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Call
Call settings open.
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Additional settings
Caller ID Hide number/Show number
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Caller ID is set.
Using Call Barring
Restrict call and SMS.
If a call or SMS is attempted while calling is restricted, a message appears. Message may take
time to appear in some areas.
In Home Screen, (Settings)
Call
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Call settings open.
Call Barring
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Tap target option to restrict
TURN ON
Call Barring is set.
To disable all call barring, Tap Deactivate Call Barring, then Tap TURN OFF.
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Using Contacts
Save phone numbers, mail addresses, etc. to Contacts.
Adding New Contacts
Contacts Cautions
Information saved in Contacts may be lost or changed if Battery is removed for a long period or left
uncharged. Accident or malfunction may also cause loss or change to information. It is recommended
that you keep a separate copy of contacts and other important information. SoftBank Corp. is not
responsible for any damages from lost or changed contacts.
Adding New Contacts
In Home Screen, (Contacts)
Contacts appear.
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If confirmation appears, follow onscreen instructions.
Enter items SAVE
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Contact is added.
Saving Contacts from Call Window
Save a number entered in call window directly to Contacts.
In Home Screen, (Phone) Tap dialpad to enter number to save Add to
Contacts Create new contact Enter each item SAVE
Xperia XZs_05_Messaging & Internet.docx
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Messaging
S! Mail
SMS
Gmail
Email
S! Mail
Exchange messages with S! Mail-compatible SoftBank handsets and email compatible devices
(other mobiles, PCs, etc.) beyond SMS character entry limit; attach media files.
SMS
Exchange short messages (up to 140 single-byte characters) using handset numbers as addresses.
Gmail
Gmail is Google's webmail service. Handset automatically syncs with Gmail.
Email
Use email (POP3/IMAP4) on handset.
Set up an email account beforehand.
Sending/receiving email on handset syncs handset and mail server; sent/received messages (in
the POP protocol, received messages only) are also accessible from PCs.
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Alternatively, enter phone numbers or email addresses in Recipient field directly.
Phonebook/Outgoing History/Incoming History/Mail Group
Tap Phonebook, Outgoing History, or Incoming History to select recipients from Phonebook,
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Outgoing History, or Incoming History.
Tap Mail Group to select a mail group and set all the members on the list as recipients.
Select recipients OK
Tap Phonebook/Outgoing History/Incoming History/Mail Group to change recipient lists.
After setting recipients, Tap to check recipients' phone numbers/email addresses or set
them to Cc/Bcc.
If recipients are set to Cc/Bcc, the mail is sent as S! Mail.
To delete a recipient, Tap and then . Alternatively, Tap and then Delete
recipient.
Tap Subject field/text entry field Enter subject/text
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Tap to attach a file.
If a subject is entered or a file is attached, the mail sent as S! Mail.
Send
S! Mail/SMS is sent.
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Failed S! Mail/SMS messages are saved as drafts.
Sending S! Mail/SMS
Switching S! Mail/SMS
S! Mail and SMS switch automatically when sending, depending on whether there is a
subject, text length, etc.
When creating mail, check which it will be sent as at top of Display.
・"New Mail" appears: mail is sent as S! Mail.
・"New SMS" appears: mail is sent as SMS.
In Home Screen, (Mail) Common Settings Tap SMS/S!Mail Automatic
Switching ( ) to allow selection between (S! Mail) and (SMS) when
creating mail.
About Drafts
When is Tapped while creating S! Mail or SMS, the message is saved as a draft.
Drafts are indicated as in thread list, and are saved to Draft Box in folder list. Open
an S! Mail/SMS draft to edit and send it.
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Mail composition window opens.
Enter recipient/subject/mail text
Message is sent.
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Operations when Composing Gmail
Adding Cc/Bcc
In mail composition window, for recipient Enter recipient
Attaching Files
In mail composition window, Attach file Select application Select file to
attach
Saving Mail Being Composed as a Draft (Send Later)
In mail composition window, Save draft
Deleting Mail Being Composed
In mail composition window, Discard DISCARD
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Add account
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Follow onscreen instructions to set up account.
Email account is set up.
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Using Chrome
Use the browser simply by entering search words and URLs.
Using Chrome
Adding Bookmarks
Opening New Tabs
SSL/TLS
SSL (Secure Sockets Layer) and TLS (Transport Layer Security) are protocols for encrypting
sent/received data. While in a screen connected by SSL/TLS, data is encrypted to safely send/receive
private information, credit card numbers, corporate secrets, etc., and provide protection against online
threats (eavesdropping, falsification, impersonation, etc.).
SSL/TLS Cautions
When opening a secured page, users must decide as their responsibility whether or not to open the
page with use of SSL/TLS. SoftBank Corp. and the Certification Authorities Symantec Website
Security G.K. and Cybertrust Japan Co., Ltd. make no guarantees whatsoever to users regarding
security of SSL/TLS.
Using Chrome
In Home Screen, (Google) (Chrome)
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Chrome opens.
If confirmation appears, follow onscreen instructions.
Tapping Web links within text messages automatically opens Chrome.
Tap entry box at top Enter search words or URL
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Search results appear or a Web page opens.
Chrome Operations
Signing in to My SoftBank
Access My SoftBank to check service charges or reward points, change contract details
(subscribed price plan, optional services, etc.), check handset email address, use
antispam settings, etc.
In Chrome, Bookmarks My SoftBank Follow onscreen instructions
Searching within Web Page
With Web page open, Find in page Enter search text
Search results are shown highlighted.
Adding Bookmarks
In Home Screen, (Google) (Chrome)
Chrome opens.
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Show Web page to add
Web page is bookmarked.
Bookmark Operations
Editing Bookmarks
In Chrome, Bookmarks Touch & Hold target bookmark Edit items
Alternatively, Tap of bookmark Edit.
Deleting Bookmarks
In Chrome, Bookmarks Touch & Hold target bookmark
Alternatively, Tap of bookmark Delete.
Opening New Tabs
Open several tabs to switch between Web pages easily.
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In Home Screen, (Google) (Chrome)
Chrome opens.
New tab
New tab appears.
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Tap to open a thumbnail list of currently opened tab and the recently-used applications. To
switch tabs, Tap the thumbnail.
If "Marge tabs and apps" in Chrome Settings is "Off", appears next to the entry field in the top
of window. Tap to show the currently-opened tabs in "Chrome" application (Number in the icon
indicates number of currently-opened tabs.)
Xperia XZs_06_Camera.docx
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Capturing Still Images/Videos
Capturing Still Images
Capturing Videos
Capturing Still Images/Videos
File Format for Still Images
File format for still images is JPEG.
File Format for Videos
File format for videos is MPEG-4.
Camera Cautions
If Lens Becomes Dirty
Fingerprints/smudges on lens prevent capturing of clear still images/videos. Wipe lens with a soft cloth
beforehand.
Avoid Exposure to Direct Sunlight
Be careful not to expose lens to direct sunlight for long periods. May discolor color filter and affect
color of images.
Cautions on Capturing Still Images/Recording Videos
Copyrights and Portrait Rights
Photos and videos captured by handset are prohibited by copyright law from use without consent of
the copyright holders, unless intended for personal use or any other purpose permitted by law. Also,
use or alteration of another person's portrait or name without his or her permission may be a violation
of portrait rights.
When you post recorded photos and videos on Internet Web pages, etc., make sure to observe
copyrights and portrait rights. Note that some performances, shows, and exhibitions may place
limitations on recording even for personal use. Transmission of images protected by copyright or
beyond the scope provided in copyright law is not possible.
Capturing or Sending Images
Be considerate of the privacy of individuals around you when taking and sending photos using
Camera.
Causing a public nuisance by using handset may be punishable under law.
Camera Cautions
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All captured photos are saved to handset memory or SD Card. Insert SD Card before using Camera.
If handset temperature rises, Camera may not activate or may stop operation.
Shutter sound or capturing start/stop sound may be faint if commercially available earphone set or
Bluetooth® device is connected to handset.
Capturing at high resolution requires significant memory.
If autofocus frame does not appear when capturing photos, the subject may be out of focus.
Do not cover Mic when capturing videos or capturing photos in Sound Photo mode.
Capture videos with adequate battery charge.
Flash/Photo Light Warning
Do not shine Flash/Photo Light close to eyes. Do not look at Flash/Photo Light directly while in use. Do
not shine Mobile Light at other people's eyes. May affect eyesight, etc.
Capturing Still Images
Captured still images are saved to handset (memory).
To save to SD Card, insert SD Card and change the saving location setting before using Camera.
In Home Screen, (Camera)
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Photo Viewfinder appears.
If confirmation appears, follow onscreen instructions.
Alternatively, Long Press for one second or more using Quick launch, or in Lock screen,
Flick to activate Camera.
If there is no operation for about three minutes on Viewfinder (about 30 seconds if activated using
"Quick launch"), Camera operation ends.
Swipe (Flick) Photo Viewfinder to switch to "SUPERIOR AUTO" or "MANUAL"
Swipe (Flick) up or down in a landscape viewfinder, or left or right in a portrait viewfinder.
To use Camera app, select an application in CAMERA APPS.
Aim Camera at subject Check Viewfinder, then
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Shutter clicks and still image is saved.
Auto Focusing Frame
If the auto focusing frame does not appear when capturing still image, focusing may be
failed.
Capturing Operations (Still Images)
Using Zoom
Press Volume Key
Pinch/Spread fingers on Viewfinder to zoom in/out.
Volume Key operations vary by setting of Use Volume key as. At time of purchase,
"Zoom" is set.
When capturing with "AR effect," "Sweep Panorama," etc. set or with the front camera,
Zoom cannot be used.
Capturing with Camera Key
In Home Screen, (Camera) Aim Camera at subject
To capture using autofocus, Press halfway until autofocus frame changes to
blue and shutter tone sounds, then Press down all the way.
When frame of object tracking appears, Camera tracks subject to focus on.
Capturing with "Touch capture"
Turn on "Touch capture" before capturing.
In Home Screen, (Camera) Tap Viewfinder
Viewing Thumbnails
Tap thumbnail image
Captured still image opens.
Capturing Videos
In Home Screen, (Camera)
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Viewfinder appears.
If confirmation appears, follow onscreen instructions.
Alternatively, Long Press for one second or more using Quick launch, or in Lock Screen,
Flick to activate Camera.
If there is no operation for about three minutes on Viewfinder (about 30 seconds if activated using
"Quick launch"), Camera operation ends.
Swipe (Flick) Photo Viewfinder to switch to Video Viewfinder
Swipe (Flick) up or down in a landscape viewfinder, or left or right in a portrait viewfinder.
To use Camera app, select an application in CAMERA APPS.
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Aim Camera at subject Check Viewfinder, then
Video capturing starts.
To pause, Tap or to resume, Tap .
To stop recording,
Video capturing stops and video is saved.
Capturing Operations (Videos)
Using Zoom
Press Volume Key
Alternatively, Pinch/Spread fingers on Viewfinder.
Volume Key operations vary by setting of Use Volume key as. At time of purchase,
"Zoom" is set.
When capturing with "AR effect" etc. set or with the front camera, Zoom cannot be
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used.
Capturing Still Image While Capturing Video
While capturing video,
Image resolution varies by Video resolution setting.
Capturing with Camera Key
In Home Screen, (Camera) Aim Camera at subject Press to start/stop
capturing
Capturing with "Touch capture"
Turn on "Touch capture" before capturing
In Home Screen, (Camera) Aim Camera at subject Tap Viewfinder to start/stop
capturing
Viewing Thumbnails
Tap thumbnail
Captured still image/video opens.
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Viewing Captured Still Images/Videos
(Album)
Showing Still Images/Videos
Showing Still Images/Videos
Show captured or downloaded still images/videos. Supported file formats are as follow.
Type
File Format
Still image
JPEG (.jpeg, .jpg), GIF (.gif), PNG (.png), BMP (.bmp), WEBP (.webp)
Video
H.263 (.mp4, .3gp, .3gpp), H.264
(.mp4, .m4v, .3gp, .3gpp, .ts, .avi, .mkv), H.265 (.mp4, .mkv), MPEG-2
Video (.ts), MPEG-4 Video (.mp4, .m4v, .3gp, .3gpp), VP8
(.mkv, .webm), VP9 (.mkv, .webm), Xvid (.avi)
In Home Screen, (Album)
Still picture/video list opens.
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If confirmation appears, follow onscreen instructions.
Tap still image/video
Still image/video opens.
Tap the image playback to show captured date & time or option menu icons.
For video, Tap and follow onscreen instructions.
To select other files, Tap to return to list, then select file again or Flick playback window left or
right.
Icons on Still Image/Video List
Some icons are shown depending on the capture mode or Camera app.
is shown for Sound Photo file. Tap to play back image and sound.
is shown for Timeshift video file.
is shown for Timeshift video file with slow motion included.
Operations when Viewing Still Images/Videos
Zooming In or Out Still Image
Tap Display twice or pinch to check a still image
Playing Files in Slideshow
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In still image playback, Slideshow
Switching Still Image List/Video List
On still image/video list, Select an item
Xperia XZs_07_Music.docx
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Listening to Music
Playing Music
Playing Music
Play back music, playlists, etc. Supported file formats are as follow.
AAC-LC (.mp4, .m4v, .3gp, .3gpp, .ts, .avi, .aac, .m4a), AAC+ (.mp4, .3gp, .3gpp, .ts, .avi, .aac),
eAAC+ (.mp4, .3gp, .3gpp, .ts, .avi, .aac), AAC-ELD (.mp4, .3gp, .3gpp), AMR-NB
(.3gp, .3gpp, .amr), AMR-WB (.3gp, .3gpp, .awb), FLAC (.mkv, .flac, .mka), MP3 (.mp3), MIDI
(.mid, .xmf, .mxmf, .rtttl, .rtx, .ota, .imy), Vorbis (.mkv, .webm, .mka, .ogg), PCM
(.avi, .mkv, .mka, .wav, .aiff, .aif, .aifc), Opus (.mkv, .webm, .mka), ALAC (.m4a), WMA (.wma),
DSD (.dsf, .dff)
In Home Screen, (Music)
Home screen of Music appears.
Follow onscreen instructions.
Xperia XZs_07_Music.docx
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Playing Back Songs in High-Resolution Audio Equivalent
Use compatible headphones.
In Music Home Screen, Settings Audio settings DSEE HX ( )
Xperia XZs_08_Connectivity.docx
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Connecting by Wi-Fi
Handset supports Wi-Fi (wireless LAN). Access the Internet via a household Wi-Fi
connection environment. For Wi-Fi router (manufactured by FON) users, see "Fonルー
ター かんたん設定ガイド" for details.
Selecting a Network Connection
Automatic Updates for Optimizing Wi-Fi Connection
While using Wi-Fi, updates for optimizing connection may be received or applied automatically.
Selecting a Network Connection
Enable Wi-Fi and select Wi-Fi network to connect.
In Home Screen, (Settings)
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Wi-Fi
Wi-Fi settings open.
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Wi-Fi is enabled ( ).
Access points are scanned. Available access points appear after scanning.
To disable Wi-Fi, Tap ( ).
Tap Wi-Fi network Enter password CONNECT
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Handset is connected.
The password, for a household wireless LAN router, is sometimes found on a sticker on the router
(WEP, WPA, KEY, etc.). Contact the router manufacturer for information. For password for a public
wireless LAN, check with user's service provider.
Entering a password is not required if an access point is not security protected.
Wi-Fi Operations
Scanning Access Points
In Wi-Fi settings, Refresh
Available access points appear after scanning.
Connecting a WPS-Capable Device
In Wi-Fi settings, Settings WPS Push Button/WPS PIN Entry Follow
onscreen instructions
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Using Bluetooth® Function
Connect to a Bluetooth®-capable wireless phone, etc. for calls or to a hands-free device such as a
headset.
Enabling Bluetooth® Function
Pairing Bluetooth® Devices
Hints
Q Cannot use Bluetooth®
A Is handset in Airplane mode? Bluetooth® turns off in Airplane mode. Turn on Bluetooth® enable in
Airplane mode.
Bluetooth® Function Cautions
Information may not appear correctly on both devices depending on the transferred data.
Enabling Bluetooth® Function
Wireless connection to all Bluetooth® functions is not guaranteed for handset.
Handset may not connect properly depending on the other device.
Noise may be experienced with wireless calls and hands-free calls depending on the conditions.
In Home Screen, (Settings)
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Bluetooth
Bluetooth® settings open.
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Bluetooth® function is enabled ( ).
To disable Bluetooth® function, Tap ( ).
Pairing Bluetooth® Devices
Search for and pair nearby Bluetooth® devices. Paired Bluetooth® devices can be connected simply.
Enable the Bluetooth® function on the Bluetooth® devices being paired beforehand.
In Home Screen, (Settings)
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Bluetooth
Bluetooth® settings open.
Nearby Bluetooth® devices appear in "Available devices."
If a target device is not found, Tap Refresh and search again.
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Tap device Follow onscreen instructions to accept device
The Bluetooth® device is paired to handset. Paired Bluetooth® devices appear in "Paired devices."
Methods for accepting differ depending on devices being paired.
Xperia XZs_09_Global Services.docx
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Making Calls while Abroad
Carry "世界対応ケータイ海外ご利用ガイド" overseas.
International Calls to Japan and Other Countries from Abroad
Calls to Landline Phones/Cell Phones in Country of Stay
International Calls to Japan and Other Countries from
Abroad
In Home Screen, (Phone)
Recent calls appears.
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Call window opens.
Touch & Hold
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"＋" is entered.
Enter country code then other party number (omit first 0)
Do not omit first 0 from phone numbers when dialing Italy (39).
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Handset dials number. Call begins when other party answers.
Calls to Landline Phones/Cell Phones in Country of
Stay
Place calls the same way you would within Japan.
Do not enter country code or omit first 0 from phone numbers.
In Home Screen, (Phone)
Recent calls appears.
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Call window opens.
Tap dialpad to enter the other party's number
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Call option selection opens.
Call to local
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Handset dials number. Call begins when other party answers.
Xperia XZs_10_Handset Settings.docx
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Handset Settings
Handset Settings
Handset Settings
In Home Screen, Tap (Settings) to customize operation of handset functions.
Handset settings include the following items.
Item
Description
Airplane mode
Disable all radio waves emitting functions with handset powered on.
Wi-Fi
Set Wi-Fi connection.
Bluetooth
Set Bluetooth® connection.
Data usage
Check mobile data traffic and set limit.
Device connection
Set to connect PC etc.
More
Set other functions for wireless and networks.
Themes
Change wallpaper of Home Screen or Lock Screen, color for a part
of Settings background, etc. to a themed image.
Wallpaper
Set wallpaper.
Home
Switch Home application.
Display
Set screen brightness, font size, etc.
Sound & notification
Set for sound/notification such as ringtone, touch sounds.
Apps
Manage or delete installed apps.
Storage & memory
Optimize storage and memory, transfer data, or uninstall apps to
ensure available internal storage memory.
Battery
Set power saving items and check battery usage.
Lock screen & security
Set security functions such as Screen lock, SIM card lock, etc.
Call
Set network services such as Voicemail, Call Forwarding, and
Answering Machine.
Location
Set location information.
Account & sync
Create/add accounts and sync accounts.
Google
Set for Google services.
Backup & reset
Back up handset information and initialize handset.
Introduction & Tips
Check, operate, or set handset introduction or hints.
Language & input
Set functions for language and text entry.
Date & time
Set functions for date and time.
Accessibility
Set functions for TalkBack, etc.
Xperia XZs_10_Handset Settings.docx
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About phone
Check handset status.
In Home Screen, (Settings)
Handset settings open.
Set items
Setting is complete.
Xperia XZs_10_Handset Settings.docx
4
Wi-Fi settings open.
Wi-Fi is enabled ( ).
Xperia XZs_10_Handset Settings.docx
5
To disable Wi-Fi, Tap ( ).
Tap Wi-Fi network Enter password CONNECT
Handset is connected.
The password, for a household wireless LAN router, is sometimes found on a sticker on the router
(WEP, WPA, KEY, etc.). Contact the router manufacturer for information. For password for a public
wireless LAN, check with user's service provider.
Entering a password is not required if an access point is not security protected.
Xperia XZs_10_Handset Settings.docx
6
Other Settings
More
More
Set other functions for wireless and networks. Settings can be made for the following items.
Item
Description
Tethering & portable hotspot
Use handset as Wi-Fi router to access Internet
from a PC, game console, etc.
VPN
Add a VPN.
Mobile networks
Set a network type, etc.
NFC / Osaifu-Keitai settings
Set NFC / Osaifu-Keitai settings.
In Home Screen, (Settings)
Xperia XZs_10_Handset Settings.docx
7
More
More settings open.
Set items
Setting is complete.
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8
Sound & Notification Settings
Sound & notification
Sound & notification
Set ringtone, touch sounds, etc. Settings can be made for the following items.
Item
Description
Audio settings
Set for sound.
Accessory settings
Set sound quality etc. when connecting
accessories.
Media volume/Alarm volume/Ring volume
Adjust Media volume, Alarm volume, Ring
volume, and Notification sound.
Also vibrate for calls
Enable vibration for ringtone.
Increasing ringtone
Set whether to increase ringtone gradually.
Phone ringtone
Set phone ringtone.
Notification sound
Set notification sound.
Other sounds
Set Dialpad tones/Screen locking sounds/Touch
sounds/Vibrate on touch.
Notification light
Enable Notification Lamp for missed calls, etc.
When device is locked
Enable to show notification contents in lock
screen.
App notifications
Set notification from apps individually.
Do not disturb
Set notification when "Do not disturb"1 is set to
"Priority only allows", or Automatic rules.
Notification access
Enable application for reading notifications.
Do not disturb access
Set whether to enable apps accessing
notifications that are not notified by settings in "Do
not disturb"1
1 Alternatively, set from Quick Settings. To use, Tap EDIT on Quick Settings panel and enable "Do
not disturb" quick setting in advance.
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In Home Screen, (Settings)
Sound & notification
Sound & notification settings open.
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10
Set items
Setting is complete.
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12
Apps confirmation opens.
Tap items
Check applications.
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14
Account & sync window opens
Add account
Add account window opens.
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15
Select account to add Follow onscreen instructions
Account is added.
Account Operations
Setting Auto-sync
In Account & sync window, Auto-sync data OK
On ( )/OFF ( ) switches every time when Auto-sync data.
When confirmation appears, follow onscreen instructions.
Setting Applications to Sync for Each Account
In Account & sync, Tap type of account to set Tap account Tap sync item
Tap item to toggle on ( )/off ( ).
Tap item to synchronize when Auto-sync is disabled.
Xperia XZs_11_For Assistance.docx
1
Specifications
Handset
Internal Battery
TV Antenna Cable (SODAB1)
Handset
Item
Description
Dimensions (W x H x D)
Approx. 71 × 144 × 8.6 mm
Weight
Approx. 165 g
Maximum Output
GSM (850/900 MHz): 2 W
GSM (1800/1900 MHz): 1 W
UMTS: 0.25 W
4G (AXGP): 0.2 W
4G (LTE): 0.2 W
Continuous Talk Time
3G: Approx. 28 hours
GSM: Approx. 10 hours
4G (LTE): Approx. 23 hours
Continuous Standby Time
3G: 590 hours
GSM: 550 hours
4G (AXGP): Approx. 520 hours
4G (FDD-LTE): Approx. 530 hours
Charging Time
SoftBank SELECTION Qualcom® Quick
ChargeTM 2.0 AC Adapter for smartphones
(SB-AC12-HDQC): Approx. 145 minutes
SoftBank SELECTION AC Adapter (Micro USB)
1.0A for smartphones) (SB-AC13-HDMU):
Approx. 195 minutes
One Seg viewing time
Approx. 8.3 hours
Full Seg viewing time
Approx. 7.1 hours
Internal Battery
Item
Description
Xperia XZs_11_For Assistance.docx
2
Voltage
DC 3.8 V
Type
Lithium-ion
Capacity1
2570 mAh
1 Provides an indication of handset usable time etc.
TV Antenna Cable (SODAB1)
Item
Description
Dimensions
Length approx. 148 mm
Weight
Approx. 5 g
Xperia XZs_11_For Assistance.docx
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Customer Service
For SoftBank handset or service information, call General Information. For repairs, call
Customer Assistance.
SoftBank Customer Support
Smartphone Technical Support Center
SoftBank Global Call Center
SoftBank Customer Support
General Information
From a SoftBank handset, dial toll free at 157
From a landline/IP phone, dial toll free at 0800-919-0157
Customer Assistance (Repairs/Lost Handsets)
From a SoftBank handset, dial toll free at 113
From a landline/IP phone, dial toll free at 0800-919-0113
If you cannot reach a toll free number, use the number (charges apply) below for your
service area:
Hokkaido Area, Tohoku Area, Hokuriku Area, Kanto, Koshinetsu Area: 022-380-4380
Kansai Area: 06-7669-0180
Chugoku Area, Shikoku Area, Kyushu, Okinawa Area: 092-687-0010
Smartphone Technical Support Center
From a SoftBank handset, dial toll free at 151
From a landline/IP phone, dial toll free at 0800-1700-151
SoftBank Global Call Center
From outside Japan, dial +81-92-687-0025 (toll free from SoftBank handsets)
If handset is lost/stolen, call this number immediately (international charges apply)
Xperia XZs_12_Safety Precautions.docx
1
Safety Precautions
Read safety precautions before using handset.
Observe precautions to avoid injury to self or others, or damage to property.
Safety Precautions
Handset, TV Antenna Cable, Desktop Holder (Optional Accessory), AC Charger (Optional
Accessory)
Handset
Desktop Holder (Optional Accessory), AC Charger (Optional Accessory)
SIM Card
Handset Use & Electronic Medical Equipment
Material List
Safety Precautions
These labels indicate the degree of risk from improper use. Make sure you thoroughly understand
their meanings before reading on.
Mark
Descriptions
Great risk of death or serious injury1 from improper use
Risk of death or serious injury1 from improper use
Risk of minor injury2 or damage to property3 from improper use
1 Serious injury includes: Loss of eyesight, physical injury, high temperature burns, low
temperature burns, electric shock, fractures, poisoning and other conditions having side effects or
requiring hospitalization or long term treatment.
2 Minor injury includes: Physical burns (high-temperature and low-temperature), electric shock,
and other conditions not requiring hospitalization or long-term treatment.
3 Damage to property includes: Incidental damage to structures and household property and/or
to pets and livestock.
These symbols indicate prohibited or compulsory actions. Make sure you thoroughly understand
Xperia XZs_12_Safety Precautions.docx
2
their meanings before reading on.
Mark
Descriptions
Prohibited actions
Disassembly prohibited
Exposure to liquids prohibited
Use with wet hands prohibited
Compulsory actions
Unplug AC Charger from outlet
Handset, TV Antenna Cable, Desktop Holder (Optional
Accessory), AC Charger (Optional Accessory)
Do not use, store, leave in a high temperature or heat accumulating place (e.g. near fire or
heater appliances, under kotatsu or bedding, in direct sunlight, inside a sun-heated car, etc.)
May cause fire, burns, injury, electric shock, etc.
Do not put in or place nearby cooking appliances such as a microwave oven, or IH cooking
heater, or high-pressure container such as pressure cooker.
May cause fire, burns, injury, electric shock, etc.
Do not allow sand, soil, or mud to contact, or do not place directly on sand, soil, or mud. Do
not touch with soiled hands.
May cause fire, burns, injury, electric shock, etc.
For Waterproofing/Dustproofing, see "Waterproofing/Dustproofing."
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Do not charge when handset or related accessory is wet with liquids such as water (drinking
water, sweat, sea water, urine of pets, etc.)
May cause fire, burns, injury, electric shock, etc.
For Waterproofing, see "Waterproofing/Dustproofing."
Do not disassemble, modify, or solder.
May cause fire, burns, injury, electric shock, etc.
Do not allow handset or related accessory to get wet with liquids such as water (drinking water,
sweat, sea water, urine of pets, etc.)
May cause fire, burns, injury, electric shock, etc.
For Waterproofing, see "Waterproofing/Dustproofing."
Do not allow liquids such as water (drinking water, seat, seawater, urine of pets) to come into
Charging Terminals or External Device Port.
May cause fire, burns, injury, electric shock, etc.
For Waterproofing, see "Waterproofing/Dustproofing."
Use optional accessories specified by SoftBank.
Using unspecified accessories may cause fire, burns, injury, electric shock, etc.
Do not drop, stomp, throw, or otherwise subject to strong force, impact, or vibration.
May cause fire, burns, injury, electric shock, etc.
Do not allow Charging Terminals or External Device Port to contact conductive materials
(metal parts, pencil leads, etc.), or do not allow dust to enter inside.
May cause fire, burns, injury, electric shock, etc.
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Do not cover or wrap with bedding or other cloths while using or charging.
May cause fire, burns, etc.
Stop charging if not complete when the prescribed charging time has passed.
Overcharge may occur resulting in fire, burns, injury, etc.
Power off handset or stop charging before entering a gas station or other places where
flammable gas or dust may generate.
Using in a place where flammable gas, etc. generates may cause explosion, fire, etc.
Always use Osaifu-Keitai in a gas station, etc. with handset powered-off. (Cancel NFC/Osaifu-Keitai
lock before turning the power off.)
Take the following actions in case of abnormal smell, noise, smoke, heat generation,
discoloring or deformation while using, charging, or storing.
-Disconnect the power plug from an outlet
-Power off handset
Continued use may cause fire, burns, injury, electric shock, etc.
Do not use damaged handsets or related accessories.
May cause fire, burns, injury, etc.
Do not place handset on unstable/uneven surfaces. Be extra careful while the vibrator is set.
Handset may drop and cause injury
Do not use or store handset and related accessories in humid, dusty, or high-temperature
places.
Xperia XZs_12_Safety Precautions.docx
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May cause fire, burns, injury, electric shock, etc.
For Waterproofing, see "Waterproofing/Dustproofing."
Do not allow children to use handset or related accessories in the wrong way. Guardians
should supervise use by children.
May cause injury, etc.
Do not place handset and related accessories within an infants' reach.
Infants may swallow handset or related accessories and cause injury, electric shock, etc.
Handset temperature may become high when used for a long time or while charging. Avoid
touching handset for a long time involuntarily such as by falling asleep, etc.
While using apps, calling, transmitting data, watching TV or videos, or charging the battery, the
temperature of handset or AC Charger (optional accessory) may become high.
Touching a high-temperature area for a long time may cause redness, itching, rash of skin, or
low-temperature burns.
Handset
Do not throw handset into a fire or apply heat.
Internal Battery may ignite, explode, overheat, or leak causing fire, burns, injury.
Do not penetrate with nails (penetrate with sharp objects), hit with a hammer (hard objects),
stomp, or otherwise subject handset to strong force.
Internal Battery may ignite, explode, overheat, or leak causing fire, burns, injury.
If the substance etc. of Internal Battery gets into your eyes, do not rub them; immediately rinse
Xperia XZs_12_Safety Precautions.docx
6
with clean water and consult a doctor.
May cause loss of sight, medical problem, etc.
If the internal substance etc. of Display gets into your eyes or mouth, do not rub them;
immediately rinse with clean water and consult a doctor.
The internal substance etc. of Display may cause loss of sight, medical problem, etc.
Do not light up or flash the light with the light-emitting part close to other people’s eyes.
Keep away from infants.
May harm eyesight. Flash may impair vision or frighten others causing accidents such as injury.
Do not light up or flash the light toward a driver of a car.
May hinder driving and cause accidents, etc.
Do not look at a repeatedly blinking screen for a long time.
May cause twitches, loss of consciousness, etc.
Do not put liquid such as water (drinking water, sweat, sea water, urine of pets, etc.), metal, or
flammable object into SIM Card/SD Card Slot.
Do not insert SIM Card or SD Card in the wrong position or orientation.
May cause fire, burns, injury, electric shock, etc.
Do not expose the camera lens to direct sunlight, etc. for a long time.
May cause fire, burns, injury, etc. due to light-condensing of lens.
Power off handset or set to Airplane mode before boarding an aircraft.
Use of handset on board an airline is restricted. Follow the airline’s instructions.
Xperia XZs_12_Safety Precautions.docx
7
The radio wave of handset may affect electronic devices of the aircraft.
For use in hospitals, follow the medical facility’s instructions.
Power off handset in a place where its use is prohibited.
Handset use may affect electronic devices or other electronic medical equipment.
Always keep handset away from your ear when calling hands free, ringing for incoming calls,
or during standby.
Adjust the sound volume adequately when playing games or playing back videos or music
with an earphone/microphone, etc. connected to handset.
Listening at a high volume or using for a long time may cause hearing disability, etc.
Inability to hear ambient may lead to accidents.
Users with heart conditions should adjust vibration and ringtone volume as needed.
Strong vibration or loud volume may affect heart conditions.
When using electric medical equipment, etc., check with the equipment vendor or distributor
for information about the effects of radio waves.
Handset radio waves may affect electronic medical equipment.
Power off handset near electronic devices or equipment operating on high precision control or
weak signals.
Handset use may cause electronic malfunctions, etc.
* Take additional care near these devices: Hearing aids, implanted cardiac pacemakers, implanted
cardioverter defibrillators, other electronic medical equipment, and other automatically controlled
devices or equipment. For users of implanted cardiac pacemakers, implanted cardioverter
defibrillators, other electric medical equipment, check with the equipment vendor or distributor for
information about the effects of radio waves.
If Display or Camera lens is broken, do not touch the broken glass or exposed inside of
Xperia XZs_12_Safety Precautions.docx
8
handset.
Touching the broken or exposed part may cause burns, injury, electric shock, etc.
If Internal Battery leaks or has an unusual smell, immediately stop using, and keep away from
fire.
The leaked fluid may catch on fire causing ignition, explosion, etc.
Do not allow a pet, etc. to bite handset.
Internal Battery may ignite, explode, overheat, or leak causing fire, burns, injury, etc.
When using the motion sensor, ensure the safety of the surroundings and hold handset firmly,
not swinging around more than necessary.
Failure to do so may cause accidents such as injury.
If Display is broken, do not allow the leaked internal substance to contact the skin of your face
or hands, or clothes.
May cause loss of eyesight, injury of skin, etc.
If the internal substance gets into your eyes or mouth, or contacts your skin or clothes, immediately
rinse with clean water.
Also, in case it gets into your eyes or mouth, immediately consult a doctor after rinsing.
Do not dispose handset together with ordinary trash.
May ignite causing fire, burns, injury, etc. Also, may cause environmental destruction. Bring
unnecessary handset into a sales outlet such as a SoftBank shop or follow the municipality
instructions for recycling.
If the internal fluid is leaked from Internal Battery, do not allow it to contact the skin of your
face or hands, or clothes.
May cause loss of eyesight, injury of skin, etc.
Xperia XZs_12_Safety Precautions.docx
9
If the internal substance gets into your eyes or mouth, or contacts your skin or clothes, immediately
rinse with clean water.
Also, in case it gets into your eyes or mouth, immediately consult a doctor after rinsing.
Before using handset in a car, check with the car manufacturer or dealer for information about
the effects of radio waves.
In rare cases, handset radio wave may affect the vehicle’s electronic equipment in some car models.
In that case, stop using handset immediately.
If skin abnormalities develop during use, immediately stop using handset and consult a doctor.
Continuing its use may cause itching, rashes, eczema, or other symptoms depending on the
user's physical condition.
For the material of each parts, see "Material List."
Make sure that metallic pieces (cutter blade, staples, etc.) are not adhered to Earpiece/Speaker
or Speaker since magnetic parts are included.
Adhered objects may cause injury, etc.
Watch Display in a well-lit place with enough distance kept.
Watching in a dark place or getting too close to Display may reduce visual acuity, etc.
Desktop Holder (Optional Accessory), AC Charger
(Optional Accessory)
Do not use AC Charger (optional accessory) if the cord is damaged.
May cause fire, burns, electric shock, etc.
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Do not use AC Charger (optional accessory), Desktop Holder (optional accessory) in a humid
place such as bath rooms, etc.
May cause fire, burns, electric shock, etc.
If thunder is audible, do not touch AC Charger (optional accessory).
May cause electric shock, etc.
Do not short circuit Charging Terminals when it is connected to a power outlet. Also, do not
allow body parts such as your hands or fingers to contact Charging Terminals.
May cause fire, burns, electric shock, etc.
Do not put heavy objects on the cord of AC Charger (optional accessory) or pull it strongly.
May cause fire, burns, electric shock, etc.
When plugging or unplugging AC Charger (optional accessory) to or from a power outlet, do
not allow metals to come in contact.
May cause fire, burns, electric shock, etc.
Do not use a travel converter for overseas use when charging with AC Charger (optional
accessory).
May ignite, overheat, cause electric shock, etc.
Do not apply unnecessary force to the connection part when handset and AC Charger
(optional accessory) are connected.
May cause fire, burns, injury, electric shock, etc.
Do not touch the cord of AC Charger (optional accessory), Charging Terminals, Power plug,
Xperia XZs_12_Safety Precautions.docx
11
Desktop Holder (optional accessory) with wet hands.
May cause fire, burns, electric shock, etc.
Use with specified power supply and voltage.
Also, use AC Charger for global use (optional accessory) when charging overseas.
Using the incorrect power supply and voltage may cause fire, burns, electric shock, etc.
AC Charger: 100V AC (Household AC power outlet only)
AC Charger for global use: 100V to 240V AC (Household AC power outlet only)
Wipe off dust on the power plug.
Using with dust adhered may cause fire, burns, electric shock, etc.
Firmly insert the power plug of AC Charger (optional accessory) to an outlet.
Failure to do so may cause fire, burns, electric shock, etc.
When unplugging from an outlet, grasp AC Charger (optional accessory) main unit without
applying force such as pulling the cord.
The cord of AC Charger may be damaged if it is pulled out and it may cause fire, burns, electric shock,
etc.
Insert or remove the connector of AC Charger (optional accessory) straight against the port
without applying force such as pulling the cord.
Incorrect insertion or removal may cause fire, burns, injury, electric shock, etc.
Stop using handset immediately if Charging Terminals are deformed or bent.
Or, do not use AC Charger even with the deformation fixed.
Charging Terminals may short-circuit causing fire, burns, injury, electric shock, etc.
Disconnect the power plug of AC Charger (optional accessory) when it is not used.
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12
Keeping the power plug connected may cause fire, burns, injury, electric shock, etc.
If liquid such as water (drinking water, sweat, seawater, urine of pets, etc.) gets inside,
immediately disconnect the power plug from an outlet.
May cause fire, burns, electric shock, etc.
When cleaning, disconnect the power plug from an outlet.
Failure to do so may cause fire, burns, electric shock, etc.
Do not touch AC Charger (optional accessory) that is connected to an outlet for a long time.
May cause burns, etc.
SIM Card
When handling SIM Cards, be careful of the cut surface so as not to hurt your body parts such
as fingers.
May cause injury, etc.
Handset Use & Electronic Medical Equipment
Persons with an implanted pacemaker or defibrillator should keep handset at least 15 cm away
from the device.
Handset radio waves may affect implanted pacemakers or defibrillators.
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13
When using electronic medical equipment (other than implanted cardiac
pacemakers/defibrillators) outside medical facilities, check with the equipment vendor or
distributor for information about the effects of radio waves.
Handset radio waves may affect electronic medical equipment.
Disable handset transmissions (e.g. airplane mode) or power off handset when it is difficult to
keep a distance of at least 15 cm away from others such as in a crowd.
There may be someone who is wearing an implanted pacemaker or defibrillator.
Radio waves may interfere with implanted pacemakers or defibrillators causing such devices to
malfunction.
Observe each medical facility's instruction when using handset.
Handset radio waves may affect electronic medical equipment.
Material List
XperiaTM XZs Main Unit
Part
Material/Surface Treatment
Exterior Case (Frame, Headphone Port)
Nylon resin (with glass)/-
Exterior Case (Side, lower part on back side)
Nylon resin (with glass)/Coating
Exterior Case (SIM Card/SD Card Slot Cover),
Volume Key, Camera Key
Polycarbonate resin/Coating
Exterior Case (Back side)
Aluminum alloy/Anodizing
Transparent plate (Display, Camera lens)
Strengthened glass/AFP processing
Transparent plate (Flash/Photo Light)
Acrylic resin/-
Power Key
Epoxy resin/Coating
Speaker
Polyester resin/Dyeing
Camera ring (Back side)
Stainless steel/- (white), PVD processing
(Graphite Black, Lime Gold, Rose Gold)
mark sticker
PET/-
Rubber gasket of SIM Card/SD Card Slot
Silicone rubber/-
SIM Card/SD Card Tray
Polyacetal/-
TV Antenna Cable (SODAB1)
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14
Part
Material/Surface Treatment
Connector plug (Body), Cable, Headphone
connecter terminal (Body)
Elastomer resin/-
Connector plug (Metal parts)
Brass/Gold-plating
Xperia XZs_12_Safety Precautions.docx
15
Important Product Information
Handset, SIM Card, TV Antenna Cable, Desktop Holder (Optional Accessory), AC Charger
(Optional Accessory)
Charging
Touchscreen
Earpiece/Speaker
Fingerprint Authentication
Technical Conformity
Forcibly Powering Off
Handset, SIM Card, TV Antenna Cable, Desktop Holder
(Optional Accessory), AC Charger (Optional Accessory)
Do not get wet. Desktop Holder (optional accessory), AC Charger (optional accessory) and
packaged accessories are not waterproof. Avoid using in humid places such as a bathroom and
exposing it to rain. Contact to dampness from sweat by wearing on your body may cause
corrosion inside resulting in malfunction. If malfunction is determined to be caused by above water
exposures, warranty will not apply to repair. In the case that repair is possible, repair charge is
incurred.
External abnormalities such as damage or deformation may degrade the waterproof/dustproof
performance.
Use handset, SIM Card (inserted in handset) within temperatures of 5°C to 35°C and humidity
35% to 85%. Avoid extreme temperatures, humidity, direct sunlight (temporary use at 36°C to
40°C and humidity 86% to 90%).
Charge battery within temperatures of 5°C to 35°C.
Do not use handset, SIM Card, or AC Charger (optional accessory) in a dusty place, where there
is much vibration, or near landline phone, TV, radio, etc.
For using power outlet with drop-off prevention structure, see the user's manual.
Internal Battery type is as follows.
Symbol on Label
Battery Type
Li-ion00
Lithium-ion
Storing handset with full-charged or insufficient battery level deteriorates battery performance. It is
recommended to store handset with 40% battery level.
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16
Turning off by pressing Power Key ( ) does not shut off handset from power source completely.
Unplug AC Charger power plug to completely turn it off. Use AC Charger (optional accessory) near
a power outlet for easy unplugging in case that malfunction is detected.
Display may become dim when handset temperature rises. It is not abnormal.
Do not subject handset to excessive shock. Do not deform External Device Port; may cause
malfunction.
Occasionally clean Charging Terminals with a dry, cotton swab etc. Dirt on Charging Terminals
may cause power shut-off or insufficient charging. Take care not to damage Charging Terminals
when cleaning.
Clean handset, SIM Card, or AC Charger (optional accessory) with a dry, soft cloth. Rubbing hard
with a dry cloth etc. may scratch them. Wiping off with wet dustcloth may cause malfunction. Using
benzine, thinner, alcohol, detergent, etc. may fade color/print.
Occasionally clean Headphone Port and External Device Port with a dry cotton swab etc. Dirt on
them may cause contact failure. Do not deform Headphone Port, External Device Port or
connecting plug by putting pressure when cleaning.
Do not leave Camera in direct sunlight. Concentrated sunlight through Lens may cause handset to
malfunction.
Do not bring magnetic data or magnetic objects close to handset. Magnetic data on cash card,
credit card, etc. may be erased or may cause handset malfunction.
Do not remove IMEI printed sticker or Nameplate.
Use Attachment 52B for setting handset into Desktop Holder (optional accessory).
Charging
AC Charger (optional accessory) may become warm while charging. It is not abnormal.
If charging is started, handset can power on although it is unavailable for operation. For this
reason, avoid charging in a place where handset use is prohibited (in aircraft, hospital, etc.)
Check battery level with Status Indicator at the top of screen.
Operation time of Internal Battery varies by usage environment or the battery condition.
Internal Battery is consumable item. Operation time per charge decreases by charging repeatedly.
When operation time with full-charged is extremely shortened, it is time to replace. Internal Battery
is not customer-replaceable. Bring handset to a SoftBank Shop etc. to replace Internal Battery.
Fee is incurred for the replacement. Contact a SoftBank Shop or SoftBank Customer Support.
Using application while charging may shorten Internal Battery life.
Touchscreen
Handset uses a touchscreen Display. Operate with your fingers on Display.
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17
Touch with your fingers lightly. Do not press forcibly with fingers or push with a sharp-pointed
object (nail, ball-point pen, pins, etc.)
Touchscreen may not work or malfunction in the following cases:
- Operation with fingernail
- Foreign object on Display
- Protection sheet or sticker applied on Display
- Waterdrop or dew condensation on Display
- Operation with fingers wet or sweaty
- Operation under water
Although Display is made with hardened and shatterproof glass, touching scattered or exposed
parts accidentally may cause injuries.
Earpiece/Speaker
Handset earpiece is also used as a speaker. Loud sound may be heard from the speaker when
playing sound, for arriving incoming calls, etc.
Subjecting your ears to loud sound may affect your hearing ability. Use Earpiece/Speaker with care
to prevent your ears from being subject to loud sound. For example, remove Earpiece/Speaker from
your ears as soon as a call is ended.
Fingerprint Authentication
Fingerprint authentication uses the characteristics of your fingerprint. If your fingerprint image has
few characteristics, fingerprint authentication may not be available.
Authentication performance (authenticating fingerprint when using Fingerprint Sensor ( ))
depends on usage condition. If your finger is under any of the following conditions, registration of
fingerprint may be difficult or authentication performance may degrade. Authentication
performance may be improved by washing or drying hands, registering a different finger,
registering fingerprint using a wider surface of your finger, etc.
- Wrinkled after taking a bath, etc.
- Wet with water, sweat, etc.
- Dried
- Covered with grease (e.g. hand cream)
- Dirty with mud or grease
- Rough or injured (cut, inflammation, etc.)
- Abraded and faded
- The shape of fingerprint has changed due to weight loss or weight gain
- Faded due to abrasion, etc.
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- The surface condition of finger is extremely different from when you registered fingerprint
Personal authentication and identification are not completely guaranteed by fingerprint
authentication technology. Note that SoftBank Corp. is not liable for any damage incurred due to
misuse by a third party or due to handset being unable to be used.
Precautions on Fingerprint Sensor
- Do not hit or apply strong impact. This may cause a malfunction or damage. Also, do
not scratch the surface or poke it with a sharp object such as a ballpoint pen or pin tip.
- Do not attach stickers or do not daub with ink, etc.
- If dirt such as dust or sebum is attached to Fingerprint Sensor, reading fingerprints may
be difficult or the authentication performance may be degraded. Occasionally clean the
surface of Fingerprint Sensor.
- If the time of touching is too short or too long, authentication may fail. Touch the center
of Fingerprint Sensor straight with the vortex of your fingerprint.
- Activating Fingerprint Sensor may fail if a finger is placed on it before starting
registration or authentication. Release your finger once and try again.
Technical Conformity
Handset is certified as wireless equipment for low power electric data communication based on the
Radio Law. No license is required for using handset as the wireless radio station. However,
disassembling/modifying handset may be subject to penalty by law.
Never use modified handset. Using modified handset is a violation of the Radio Law.
Handset is compliant with the technical standard conformance of specified wireless equipment
based on the Radio Law, and as a proof of it, the "Technical Compliance Mark " appears on
the electronic nameplate of handset. To view the electronic nameplate, in Home Screen,
Settings About phone Certificates.
The technical standard conformance certification etc. is invalidated by removing the screws and
altering the inside of handset. Using handset with invalid technical standard conformance
certification etc. is a violation of the Radio Law.
Do not alter the basic software illegally. May be regarded as software modification and repairs may
be refused.
Forcibly Powering Off
If screen freezes or power-off operation is not available, forcibly power off by Pressing & Holding
Power Key ( ) and Volume Up Key at the same time for approximately 8 seconds, then release
after handset vibrates three times consecutively.
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Bluetooth®/Wi-Fi (WLAN)
Frequencies
Notes on Using Bluetooth® Devices
Reception Interference Caused by Wi-Fi (WLAN) Devices
Wi-Fi (WLAN)
Notes on Using 2.4 GHz Devices
Notes on Using 5 GHz Devices
Reception Interference Caused by Bluetooth® Devices
Frequencies
Frequency band used by handset Bluetooth®/Wi-Fi (WLAN) functions are as follows:
2.4： Frequency band is 2400 MHz
FH/XX/DS/OF： Modulations are FH-SS, other modulation, DS-SS, OFDM
4： Estimated range of radio frequency interference is up to 40 m
8： Estimated range of radio frequency interference is up to 80 m
：Utilizes 2,400 MHz to 2,483.5 MHz band without
mobile device bandwidth differentiation
Available channels may vary by country.
For use in an airplane, contact your airline.
Notes on Using Bluetooth® Devices
Handset operates on the same frequency band used by home electric appliances such as
microwave ovens, industrial, scientific and medical equipment, premises radio stations for identifying
mobile units used in the manufacturing lines of plants (radio stations requiring a license), specified
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low power radio stations (radio stations requiring no license) and amateur radio stations (hereinafter
referred to as "another station.")
Before using handset Bluetooth® function, confirm that premises radio stations, specified low
power radios and amateur radios are not in use nearby.
In the event of handset causing harmful radio wave interference with "another station," promptly
change the operating frequency or stop radio wave emission by turning off the power, etc.
For further questions, contact a SoftBank Shop or SoftBank Customer Support.
Reception Interference Caused by Wi-Fi (WLAN)
Devices
Handset Bluetooth® function uses the same frequency band (2.4 GHz) as Wi-Fi (WLAN) devices.
Using near Wi-Fi (WLAN) devices may cause radio interference, low-communication speed, noise or
connection failure. In that case, take the following measures.
Provide distance between Bluetooth® device and Wi-Fi (WLAN) device. Required distance varies
by device.
If the problem persists, power off Bluetooth® device or Wi-Fi (WLAN) device.
Wi-Fi (WLAN)
Wi-Fi (WLAN) uses radio waves to exchange information and LAN connection is freely established
within an area where the radio wave reaches. Meanwhile, if no security is set, Wi-Fi
communications may be intercepted or hacked by malicious parties. It is recommended to make
necessary security settings on your responsibility.
Use handset WLAN function only in Japan.
Do not use Wi-Fi near magnetic devices such as electrical appliances or AV/OA devices.
Magnetic/radio waves may hinder or disable communication. Avoid microwave ovens especially.
Using near a TV or radio, etc. may cause interference; may affect TV reception.
If there are multiple Wi-Fi access points using the same channel, search may fail.
Enable Wi-Fi to search available Wi-Fi networks and then establish connection.
Connect to Wi-Fi network before accessing Internet via Wi-Fi (WLAN).
Take care with radio signal strength for Wi-Fi (WLAN). Radio signal strength for Wi-Fi network
differs depending on the access point location. Moving close to a Wi-Fi router may improve radio
signal strength.
To save battery power, disable Wi-Fi (WLAN) when not used.
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Notes on Using 2.4 GHz Devices
WLAN devices operate on the same frequency band used by home electric appliances such as
microwave ovens, industrial, scientific and medical equipment, premises radio stations for identifying
mobile units used in the manufacturing lines of plants (radio stations requiring a license), specified
low power radio stations (radio stations requiring no license) and amateur radio stations.
Before using handset, confirm that premises radio stations, specified low power radios, and
amateur radio stations are not in use nearby.
In the event of handset causing harmful radio wave interference with premises radio stations for
identifying mobile units, promptly change the operating frequency or stop radio wave emission by
turning off the power, etc. and then contact a SoftBank Shop or SoftBank Customer Support for
measurement against the cross talk (e.g. installing partition.)
Also, in the event of handset causing radio wave interference with specified low power radios and
amateur radio stations, contact a SoftBank Shop or SoftBank Customer Support.
Notes on Using 5 GHz Devices
In 5 GHz frequency bandwidth, handset can use following bands:
5.2 GHz band (W52/36, 40, 44, 48 ch)
5.3 GHz band (W53/52, 56, 60, 64 ch)
5.6 GHz band (W56/100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 140 ch)
Using wireless LAN built-into handset in 5.2/5.3 GHz outside is prohibited by the Radio Law.
Reception Interference Caused by Bluetooth® Devices
Bluetooth® and WLAN (IEEE802.11b/g/n) use the same frequency band. Using near Wi-Fi (WLAN)
devices may cause radio interference, low-communication speed, noise or connection fault. Or may
cause communication interruption or sound distortion when streaming data is played. In that case,
take the following measures.
Provide distance between Wi-Fi (WLAN) device and Bluetooth® device. Required distance varies
by device.
If the problem persists, power off Bluetooth® device.
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Waterproofing/Dustproofing
Handset complies with IPX51, IPX82 waterproof standards and IP6X3 dustproof
standard with SIM Card/SD Card Slot Cover firmly closed.
1 Protection against water jet (at 12.5 L/min. from every direction from a distance of
approximately 3 m for over 3 minutes through 6.3 mm nozzle)
2 Protection against seepage when slowly submerged in still tap water at room
temperature to depth of 1.5 m for 30 minutes
3 Protection against dust ingress when being placed in an apparatus with grit and dust
of diameters of 75 μm or less and shaken for 8 hours.
Handset Waterproofing/Dustproofing
Maintaining Waterproof/Dustproof Performance
Precautions
Draining
Charging
Handset Waterproofing/Dustproofing
Handset waterproofing/dustproofing provides the following:
Calling in the rain without umbrella (approximately 20 mm rainfall per hour)
Do not open or close SIM Card/SD Card Slot Cover with wet hands or when handset gets wet.
Washing handset when it gets dirty or stained with liquid other than tap water
Wash with tap water at normal temperature (5°C - 35°C) with weak water flow (less than 6L/min.)
at distance of approximately 10 cm away from the tap or shower.
When washing handset, make sure to securely close SIM Card/SD Card Slot Cover. Do not use a
brush or sponge. Drain and the use handset after washing.
Using handset at a poolside
Do not get water from a pool on handset or soak it in pool water.
Maintaining Waterproof/Dustproof Performance
Observe the following to avoid water or dust ingress.
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Do not get any liquid other than room temperature tap water on handset, or soak it in such liquid.
Firmly close SIM Card/SD Card Slot Cover. Even a fine particle (one hair, one grain of sand, tiny
fiber, etc.) put between the port contact surfaces may allow water or dust to ingress.
Do not push Earpiece/Speaker, Mic, Speaker, Second Mic, Headphone Port, or External Device
Port with a sharp-pointed object.
Do not let handset fall. Scratch on handset may degrade waterproof/dustproof performance.
Rubber gaskets on inner side of SIM Card/SD Card Slot Cover play important roles for
waterproofing/dustproofing. Do not remove or damage them. Also, prevent dust from adhering
onto them.
Precautions
Do not perform the following actions.
-Washing with Soap/Detergent/Bath powder
-Washing using brush/sponge
-Machine-washing
-Applying strong water flow
-Soaking in ocean water
-Using in hot spring
-Exposing to sand/mud
Observe the following precautions to use handset properly.
Packaged accessories are not waterproof/dustproof.
Do not apply water flow stronger than allowed directly from a tap or shower. Handset provides
IPX5 waterproof performance, but doing so may cause malfunction.
If handset gets wet with salt water, sea water, beverage, or mud or sand adheres, wash it
immediately. If they dry, they become hard to remove and may cause damage or malfunction.
Do not put in hot water, use in a sauna or apply hot airflow (from a hair dryer etc.).
Do not move handset in water or slam handset against surface of water.
Soaking handset in tap water should be no more than 30 minutes.
For using handset at a swimming pool, obey rules of the facility.
Handset does not float on water.
Do not let water remain on handset. In cold region, water freezes up and may cause malfunction.
Do not let water remain on Earpiece/Speaker, Mic, Speaker, Second Mic, or External Device Port.
Such water may interfere with calls or get clothes or bag wet.
If handset gets splashed with water or other liquid while SIM Card/SD Card Slot Cover is opened,
seepage may occur resulting in electric shock or malfunction. In that case, stop using and power
off handset, then contact a SoftBank Shop or SoftBank Customer Support.
If rubber gaskets on inner side of SIM Card/SD Card Slot Cover are damaged or deformed, have
them replaced at a SoftBank Shop or SoftBank Customer Support.
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Do not connect earphones, etc. to handset that is wet with water. May cause malfunction.
Do not use handset when External Device Port is wet or dusty. May lose waterproof performance,
cause electric shock, short circuit, fire, or burns.
Do not leave handset in a humid place for a long time. Take handset out from bathroom after
using.
Avoid moving handset from cold place to warm place suddenly. Wait until handset temperature
gets warm and before bringing it to bathroom etc.
Complete protection is not guaranteed under all conditions. Malfunctions due to improper handling
by the user are not covered by Warranty.
Draining
When handset gets wet, remaining water may flow out after wiping it off. Drain as shown.
Wipe off moisture on handset surface and back side with dry, clean cloth etc.
Shake handset approximately 20 times until there is no more water splattering (Left),
then turn upside down and shake it approximately 20 times again (Right)
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Wipe off water drained from handset with clean cloth etc.
Turn Earpiece/Speaker, Mic/Speaker, Second Mic, Headphone Port, External Device Port, Power
Key/Screen Lock Key/Fingerprint Sensor, Volume Key/Zoom Key (Up or Down) and SIM Card/SD
Card Slot Cover face down onto cloth etc. to drain water.
Turn upside down and wipe off.
Place handset on dry, clean cloth etc., and dry naturally at room temperature for a
couple of hours
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Charging
Check the following while and after charging.
While charging, check that handset is not wet. Never charge while handset is wet.
Packaged accessories are not waterproof/dustproof.
Never connect Micro USB plug when handset or charger is wet. Handset provides waterproof
performance, but liquids (tap water, beverages, sea water, pet urine, etc.) adhered to Micro USB
Plug may cause electric shock or short circuit, resulting in fire, burns, or malfunctions.
Do not use Desktop Holder (optional accessory), AC Charger (optional accessory), Micro USB
Cable (commercial item) in a bathroom, shower room, kitchen, lavatory or other highly humid area.
Doing so may cause fire or electric shock.
Do not touch Desktop Holder (optional accessory), AC Charger (optional accessory) or Micro USB
Cable (commercial item) with wet hand. Doing so may cause electric shock.
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27
End User License Agreement
End User License Agreement
End User License Agreement
Software delivered with this device and its media are owned by Sony Mobile Communications Inc.,
and/or its affiliated companies and its suppliers and licensers.
Sony Mobile grants you a non-exclusive limited license to use the Software solely in conjunction with
the Device on which it is installed or delivered.
Ownership of the Software is not sold, transferred or otherwise conveyed. Do not use any means to
discover the source code or any component of the Software, reproduce and distribute the Software,
or modify the Software.
You are entitled to transfer rights and obligations of the Software to a third party, solely together with
the Device with which you received the Software, provided the third party agrees in writing to be
bound by the terms of this License.
This license exists throughout the useful life of this Device.
It can be terminated by transferring your rights to the Device to a third party in writing. Failure to
comply with any of these terms and conditions will terminate the license immediately.
Sony Mobile and its third party suppliers and licensers retain all rights, titles and interest in and to the
Software.
To the extent that the Software contains material or code of a third party, such third parties shall be
beneficiaries of these terms.
This license is governed by the laws of Japan.
When applicable, the foregoing applies to statutory consumer rights. In the event Software
accompanying or provided in conjunction with your device is provided with additional terms and
conditions, such provisions shall also govern your possession and usage of the Software.
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28
Export Controls and Regulations
Export Controls and Regulations
Export Controls and Regulations
The products and accessories may be subject to the application of the Foreign Exchange and
Foreign Trade Act and other related laws and regulations in Japan.
In addition, the Export Administration Regulations (EAR) of the United States may be applicable.
In cases of exporting or reexporting the products and accessories, customers are requested to follow
the necessary procedures at their own responsibility and cost. Please contact the Ministry of
Economy, Trade and Industry of Japan or the Department of Commerce of the United States for
details about procedures.
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29
Intellectual Property Rights
Copyrights and Portrait Rights
Trademarks
Copyrights and Portrait Rights
Copyrighted contents you recorded or obtained from sites or Internet home pages using this product
by downloading or other means, such as documents, images, music data, software, are prohibited
from reproduction, transformation and transmission over public lines without consent of the copyright
holders, unless intended for personal use or any other purpose permitted by law.
Note that some performances, shows, and exhibitions may not permit photography, movie shooting,
or sound recording even for personal use.
You should also refrain from taking a picture of other people and disclosing it by such means as
posting it on a site on the Internet without their consent because of possible infringement of their right
of portrait.
Trademarks
The company names and product names appearing in this manual are trademarks or registered
trademarks of their respective holders.
SOFTBANK, SOFTBANK's equivalent in Japanese and the SOFTBANK logo are registered
trademarks or trademarks of SOFTBANK GROUP CORP. in Japan and other countries.
放題, 位置ビ, とく放題, ッ放題, S! ー and コー are trademarks or
registered trademarks of SoftBank Corp.
This product contains technologies provided by ACCESS CO., LTD.
©2011 ACCESS CO., LTD. All rights reserved.
Copyright © 2009 The Android Open Source Project
Licensed under the Apache License, Version 2.0 (the "License");
you may not use this file except in compliance with the License.
You may obtain a copy of the License at
http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed under the License is
distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND,
Xperia XZs_12_Safety Precautions.docx
30
either express or implied.
See the License for the specific language governing permissions and limitations under the License.
ACCESS and the ACCESS logo are registered trademarks or trademarks of ACCESS CO., LTD.
in the United States, Japan and/or other countries.
"Yahoo!" and the "Yahoo!" logo are trademarks and/or registered trademarks of Yahoo! Inc. in the
U.S.
Copyright © 2012 Yahoo Japan Corporation. All Rights Reserved.
Internet SagiWall is a trademark or registered trademark of BB Softservice Corp.
McAfee and the McAfee logo are trademarks or registered trademarks of McAfee, Inc. or its
subsidiaries in the United States or other countries.
Intel and the Intel logo are trademarks of the Intel Corporation in the U.S. and/or other countries.
©SoftBank Corp. /Powered by MediaDo
©Disney
The handset may contain content and other works that the Walt Disney Company (Japan) Ltd., its
parent or their affiliates (collectively, "Disney") own, co-own or license copyright and other
intellectual property rights.
Please read the applicable Terms of Use (ー公式ーンンー会員規約) before
use.
"DISNEY STYLE" and "DISNEY MARKET" are registered trademarks of Disney.
Qualcomm Quick Charge is a product of Qualcomm Technologies, Inc.
Qualcomm is a trademark of Qualcomm Incorporated, registered in the United States and other
countries.
Qualcomm Quick Charge is a trademark of Qualcomm Incorporated. All Qualcomm Incorporated
marks are used with permission.
"Bluetooth®" is a registered trademark of Bluetooth SIG, Inc., and Sony Mobile Communications is
licensed to use them.
Wi-Fi Protected Setup, Wi-Fi Protected Setup logo, WPA, Wi-Fi Direct and Wi-Fi CERTIFIED
Miracast are trademarks of Wi-Fi Alliance.
Xperia, TrackID, Socialife and Xperia Lounge are trademarks or registered trademarks of Sony
Mobile Communications Inc.
PlayStation and DUALSHOCK are trademarks or registered trademarks or Sony Interactive
Entertainment Inc.
Sony, ンノラ, シャッター, ませー, Face Detection, X-Reality,
Reader, STAMINA, and TV SideView are trademarks or registered trademarks of Sony
Corporation.
SmartAR® is an augmented reality technology developed by Sony Corporation and it is a
registered trademark or trademark in Japan and other countries.
POBox and POBox logo are registered trademarks of Sony Computer Science Laboratories, Inc.
POBox is a co-developed technology of Sony Computer Science Laboratories, Inc. and Sony
Mobile Communications, Inc.
Xperia XZs_12_Safety Precautions.docx
31
microSD logo, microSDHC logo and microSDXC logo are trademarks of SD-3C, LLC.
"サータ" is a registered trademark of NTT DOCOMO, INC.
FeliCa is a contactless IC card technology developed by Sony Corporation.
FeliCa is a registered trademark of Sony Corporation.
is a registered trademark of FeliCa Networks, Inc.
is a trademark or registered trademark of NFC Forum, Inc. in the US and other countries.
QR code is a registered trademark of DENSO WAVE INCORPORATED.
"Google" and "Google" logo, "Android," "Google Play," "Gmail," "Google Maps," "Hangouts,"
"Google Calendar," "YouTube," "Google Chrome" are trademarks or registered trademarks of
Google, Inc.
Facebook is a registered trademark of Facebook, Inc.
"Twitter" and the logo are registered trademarks of Twitter, Inc.
"mora" and its name and logo are registered trademarks of Label Gate Co., Ltd.
"DLNA" and the "DLNA" logo are trademarks or registered trademarks of Digital Living Network
Alliance.
MirrorLink and MirrorLink logo are trademarks or registered trademarks of Car Connectivity
Consortium LLC.
"Microsoft," "Windows," "Windows Vista," "Microsoft Excel," "Microsoft PowerPoint" and "Windows
Media" are trademarks or registered trademarks of Microsoft Corporation in the United States and
other countries.
"Microsoft Word" is a product name of Microsoft Corporation in the United States.
This product contains technology subject to certain intellectual property rights of Microsoft. Use or
distribution of this technology outside of this product is prohibited without the appropriate
license(s) from Microsoft.
This product is licensed under the MPEG-4 visual and AVC patent portfolio license for the personal
and non-commercial use of a consumer for (i) encoding video in compliance with the MPEG-4
visual standard ("MPEG-4 video") or the AVC standard ("AVC video") and/or (ii) decoding MPEG-4
or AVC video that was encoded by a consumer engaged in a personal and non-commercial activity
and/or was obtained from a video provider licensed by MPEG LA to provide MPEG-4 and/or AVC
video. No license is granted or shall be implied for any other use. Additional information including
that relating to promotional, internal and commercial uses and licensing may be obtained MPEG
LA, L.L.C. (See http://www.mpegla.com). MPEG Layer-3 audio decoding technology licensed from
Fraunhofer IIS and Thomson.
Other product and company names mentioned herein may be the trademarks of their respective
owners.
In context, TM and ® mark are omitted.
Any rights not expressly granted herein are reserved. All other trademarks are property of their
respective owners.
This mobile phone 602SO is confirmed to comply with guidelines
relating to effects of radio wave exposure as set forth by the
Council of Europe (CE) and the Federal Communications
Commission (FCC). Refer to the following.
FCC RF Exposure Information
Your handset is a radio transmitter and receiver. It is designed and
manufactured not to exceed the emission limits for exposure to
radio frequency (RF) energy set by the Federal Communications
Commission of the U.S. Government.
The guidelines are based on standards that were developed by
independent scientific organization through periodic and thorough
evaluation of scientific studies. The standards include a substantial
safety margin designed to assure the safety of all persons,
regardless of age and health.
The exposure standard for wireless handsets employs a unit of
measurement known as the Specific Absorption Rate, or SAR.
The SAR limit set by the FCC is 1.6 W/kg. The tests are performed
in positions and locations (e.g. at the ear and worn on the body) as
required by the FCC for each model.
The highest SAR value as reported to the authorities for this phone
model when tested for use by the ear is 0.81 W/kg, when worn on
the body is 0.31 W/kg and when WiFi hotspot mode is 0.59 W/kg.
For body-worn operation, this phone has been tested and meets the
FCC RF exposure guidelines. Please use an accessory designated
for this product or an accessory which contains no metal and which
positions the handset a minimum of 15 mm from the body. For
devices which include "WiFi hotspot" functionality, SAR
measurements for the device operating in WiFi hotspot mode were
taken using a separation distance of 10 mm.
The use of accessories that do not satisfy these requirements may
not comply with FCC RF exposure requirements, and should be
avoided. The FCC has granted an Equipment Authorization for this
model handset with all reported SAR levels evaluated as in
compliance with the FCC RF emission guidelines. SAR information
on this model handset is on file with the FCC and can be found
under the Display Grant section of http://www.fcc.gov/oet/ea/
after searching on FCC ID PY7-55365J.
Additional information on Specific Absorption Rates (SAR) can be
found on the FCC website at https://www.fcc.gov/general/radio-
frequency-safety-0.
The World Health Organization has stated that present scientific
information does not indicate the need for any special precautions
for the use of mobile devices. They note that if you want to reduce
your exposure then you can do so by limiting the length of calls or
using a hands-free device to keep the mobile phone away from the
head and body.
World Health Organization
http://www.who.int/emf
List of Specific Absorption Rates (SAR) for radio waves by
smartphone / 3G model
http://www.softbank.jp/mobile/support/sar/ (Japanese)
FCC Statement for the USA
This device complies with Part 15 of the FCC rules. Operation is
subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including
interference that may cause undesired operation.
Any change or modification not expressly approved by Sony may
void the user's authority to operate the equipment.
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy
and if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
－ Reorient or relocate the receiving antenna.
－ Increase the separation between the equipment and receiver.
－ Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
－ Consult the dealer or an experienced radio/TV technician for
help.
Declaration of Conformity for 602SO
Hereby, Sony Mobile declares that the radio equipment type PM-
1022-BV is in compliance with Directive: 2014/53/EU.
The full text of the EU declaration of conformity is available at the
following internet address:
http://www.sonymobile.co.jp/product/SAR/doc/
Manufacturer: Sony Mobile Communications Inc, 4-12-3 Higashi-
Shinagawa, Shinagawa-ku, Tokyo, 140-0002, Japan
For EU product compliance: Sony Belgium, bijkantoor van Sony
Europe Limited, Da Vincilaan 7-D1, 1935 Zaventem, Belgium