Sony A3880080 GSM 850/900/1800/1900 GPRS / EDGE / UMTS FDD1&8 / HSPA mobile phone with Bluetooth, GPS/A-GPS, FM receiver User Manual Sony Ericsson Mobile Communications AB

Sony Mobile Communications Inc GSM 850/900/1800/1900 GPRS / EDGE / UMTS FDD1&8 / HSPA mobile phone with Bluetooth, GPS/A-GPS, FM receiver Sony Ericsson Mobile Communications AB

Contents

08 user manual parts 2 and 3

FCC StatementDeclaration of ConformitySony Ericsson J20 UMTS HSPA band 1 8 GSM GPRS/EDGE 850/900/1800/1900
EnglishRadio wave exposure and SpecificAbsorption Rate (SAR) informationThis mobile phone model J20 has been designed to comply withapplicable safety requirements for exposure to radio waves. Theserequirements are based on scientific guidelines that include safetymargins designed to assure the safety of all persons, regardless ofage and health.The radio wave exposure guidelines employ a unit ofmeasurement known as the Specific Absorption Rate, or SAR.Tests for SAR are conducted using standardized methods with thephone transmitting at its highest certified power level in all usedfrequency bands.While there may be differences between the SAR levels ofvarious phone models, they are all designed to meet the relevantguidelines for exposure to radio waves.For more information on SAR, please refer to the safety chapterin the User’s Guide.SAR data information for residents in countries that haveadopted the SAR limit recommended by the InternationalCommission of Non-Ionizing Radiation Protection (ICNIRP), whichis 2 W/kg averaged over ten (10) gram of tissue (for exampleEuropean Union, Japan, Brazil and New Zealand):The highest SAR value for this model phone when tested bySony Ericsson for use at the ear is 0.72 W/kg (10g).简体中文无线电波辐射和特定吸收率（SAR）信息本型号手机 J20 已设计为符合适用的无线电波辐射安全要求。这些要求是根据科学原则而制定的，其中包括各种安全限度，应设计为可确保所有人员的安全，无论其年龄和健康状态如何。2
无线电波辐射原则采用特定吸收率（SAR）的一种度量单位。对SAR 的测试过程采用标准方法，即在话机使用的所有频段内，以其已鉴定的最高能量级别发射无线电波。由于各种话机型号之间的SAR值可能有差异，它们都应 设计为符合无线电波辐射的相关原则。有关SAR的详细信息，请参考“用户指南”中安全性一章。对于已采用由国际非离子化辐射保护协会（ICNIRP） 推荐的SAR限制（在 10 克人体组织上平均为 2 W/kg）的国家的居民（例如欧盟、日本、巴西和新西兰）， SAR数据信息为：由 Sony Ericsson 测试，本产品电磁辐射比吸收率（SAR）最大值为 0.72 W/kg，符合国家标准GB 21288—2007的要求。3
FCC StatementThis device complies with Part 15 of the FCC rules.Operation is subject to the following two conditions: (1)This device may not cause harmful interference, and (2)This device must accept any interference received, includinginterference that may cause undesired operation.Any change or modification not expressly approved by SonyEricsson may void the user's authority to operate the equipment.This equipment has been tested and found to comply with thelimits for a Class B digital device, pursuant to Part 15 of the FCCRules. These limits are designed to provide reasonable protectionagainst harmful interference in a residential installation. Thisequipment generates, uses and can radiate radio frequency energyand, if not installed and used in accordance with the instructions,may cause harmful interference to radio communications.However, there is no guarantee that interference will not occur in aparticular installation.If this equipment does cause harmful interference to radio ortelevision reception, which can be determined by turning theequipment off and on, the user is encouraged to try to correct theinterference by one or more of the following measures:•Reorient or relocate the receiving antenna.•Increase the separation between the equipment and receiver.•Connect the equipment into an outlet on a circuit different fromthat to which the receiver is connected.•Consult the dealer or an experienced radio/TV technician forhelp.4
Industry Canada StatementThis device complies with RSS-210 of Industry Canada.Operation is subject to the following two conditions: (1) thisdevice may not cause interference, and (2) this device must acceptany interference, including interference that may cause undesiredoperation of the device.This Class B digital apparatus complies with CanadianICES-003.Cet appareil numérique de la classe B est conforme à la normeNMB-003 du Canada.5
Declaration of Conformity for J20We, Sony Ericsson Mobile Communications AB ofNya VattentornetSE-221 88 Lund, Swedendeclare under our sole responsibility that our productSony Ericsson type AAD-3880080-BVand in combination with our accessories, to which this declarationrelates is in conformity with the appropriate standards EN 301511:V9.0.2, EN 301 908-1:V3.2.1, EN 301 908-2:V3.2.1, EN 300328:V1.7.1, EN 300 440-2:V1.3.1, EN 301 489-7:V1.3.1, EN 301489-17:V2.1.1, EN 301 489-24:V1.4.1, EN 301 489-3:V1.4.1, EN60 950-1:2006 following the provisions of, Radio Equipment andTelecommunication Terminal Equipment directive 1999/5/EC.Lund, February 2010Rikko Sakaguchi,Executive Vice President and Chief Creation OfficerWe fulfil the requirements of the R&TTE Directive (1999/5/EC).我们符合 R&TTE 指令 (1999/5/EC) 的要求。6
www.sonyericsson.comSony Ericsson Mobile Communications ABSE-221 88 Lund, Sweden1237-3013.1
Important information
Sony Ericsson Consumer Web siteAt www.sonyericsson.com/support there is a support sectionwhere help and tips are only a few clicks away. Here you will findthe latest computer software updates and tips on how to useyour product more efficiently.Service and supportYou have access to a portfolio of exclusive service advantagessuch as:•Global and local Web sites providing support.•A global network of Contact Centers.•An extensive network of Sony Ericsson service partners.•A warranty period. Learn more about the warranty conditions intheLimited warrantysection.At www.sonyericsson.com/support, you can find the latestsupport tools and information. For operator-specific services andfeatures, please contact your network operator.You can also contact our Contact Centers. If your country/region is not represented in the list below, please contact yourlocal dealer. (Calls are charged according to national rates,including local taxes, unless the phone number is a toll-freenumber.)If your product needs service, please contact the dealer fromwhom it was purchased, or one of our service partners. Forwarranty claims, save proof of purchase.Guidelines for Safe and Efficient UsePlease follow these guidelines. Failure to do so mightentail a potential health risk or product malfunction. If indoubt as to its proper function, have the productchecked by a certified service partner before chargingor using it.Recommendations for care and safe use of our products•Handle with care and keep in a clean and dust-free place.2
•Warning! May explode if disposed of in fire.•Do not expose to liquid or moisture or excess humidity.•For optimum performance, the product should notbe operated in temperatures below -10°C(+14°F) orabove +45°C(+113°F). Do not expose the battery totemperatures above +60°C(+140°F).•Do not expose to flames or lit tobacco products.•Do not drop, throw or try to bend the product.•Do not paint or attempt to disassemble or modify theproduct. Only Sony Ericsson authorised personnelshould perform service.•Consult with authorised medical staff and theinstructions of the medical device manufacturerbefore using the product near pacemakers or other medicaldevices or equipment.•Discontinue use of electronic devices, or disable the radiotransmitting functionality of the device, where required orrequested to do so.•Do not use where a potentially explosive atmosphere exists.•Do not place the product, or install wireless equipment, in thearea above an air bag in a car.•Caution: Cracked or broken displays may create sharp edgesor splinters that could be harmful upon contact.•Do not use the Bluetooth Headset in positions where it isuncomfortable or will be subject to pressure.ChildrenWarning! Keep out of the reach of children. Do notallow children to play with mobile phones oraccessories. They could hurt themselves or others.Products may contain small parts that could become detachedand create a choking hazard.Power supply (Charger)Connect the charger to power sources as marked on theproduct. Do not use outdoors or in damp areas. Do not alter orsubject the cord to damage or stress. Unplug the unit before3
cleaning it. Never alter the plug. If it does not fit into the outlet,have a proper outlet installed by an electrician. When a powersupply is connected there is a small drain of power. To avoid thissmall energy waste, disconnect the power supply when theproduct is fully charged. Use of charging devices that are notSony Ericsson branded may pose increased safety risks.BatteryNew or idle batteries can have short-term reduced capacity.Fully charge the battery before initial use. Use for the intendedpurpose only. Charge the battery in temperatures between+5°C(+41°F) and +45°C(+113°F). Do not put the battery intoyour mouth. Do not let the battery contacts touch another metalobject. Turn off the product before removing the battery.Performance depends on temperatures, signal strength, usagepatterns, features selected and voice or data transmissions. OnlySony Ericsson service partners should remove or replace built-inbatteries. Use of batteries that are not Sony Ericsson brandedmay pose increased safety risks. Replace the battery only withanother Sony Ericsson battery that has been qualified with theproduct per the standard IEEE-1725. Use of an unqualifiedbattery may present a risk of fire, explosion, leakage or otherhazard.Personal medical devicesMobile phones may affect implanted medical equipment. Reducerisk of interference by keeping a minimum distance of15 cm(6 inches) between the phone and the device. Use thephone at your right ear. Do not carry the phone in your breastpocket. Turn off the phone if you suspect interference. For allmedical devices, consult a physician and the manufacturer.DrivingSome vehicle manufacturers forbid the use of phones in theirvehicles unless a handsfree kit with an external antenna supportsthe installation. Check with the vehicle manufacturer'srepresentative to be sure that the mobile phone or Bluetooth4
handsfree will not affect the electronic systems in the vehicle.Full attention should be given to driving at all times and locallaws and regulations restricting the use of wireless devices whiledriving must be observed.GPS/Location based functionsSome products provide GPS/Location based functions. Locationdetermining functionality is provided “As is” and “With all faults”.Sony Ericsson does not make any representation or warranty asto the accuracy of such location information.Use of location-based information by the device may not beuninterrupted or error free and may additionally be dependent onnetwork service availability. Please note that functionality may bereduced or prevented in certain environments such as buildinginteriors or areas adjacent to buildings.Caution: Do not use GPS functionality in a manner whichcauses distraction from driving.Emergency callsCalls cannot be guaranteed under all conditions. Never relysolely upon mobile phones for essential communication. Callsmay not be possible in all areas, on all networks, or when certainnetwork services and/or phone features are used.AntennaUse of antenna devices not marketed by Sony Ericsson coulddamage the phone, reduce performance, and produce SARlevels above the established limits. Do not cover the antennawith your hand as this affects call quality, power levels and canshorten talk and standby times.Radio Frequency (RF) exposure and Specific AbsorptionRate (SAR)When the phone or Bluetooth handsfree is turned on, it emitslow levels of radio frequency energy. International safetyguidelines have been developed through periodic and thoroughevaluation of scientific studies. These guidelines establish5
permitted levels of radio wave exposure. The guidelines include asafety margin designed to assure the safety of all persons and toaccount for any variations in measurements.Specific Absorption Rate (SAR) is used to measure radiofrequency energy absorbed by the body when using a mobilephone. The SAR value is determined at the highest certifiedpower level in laboratory conditions, but because the phone isdesigned to use the minimum power necessary to access thechosen network, the actual SAR level can be well below thisvalue. There is no proof of difference in safety based ondifference in SAR value.Products with radio transmitters sold in the US must becertified by the Federal Communications Commission (FCC).When required, tests are performed when the phone is placed atthe ear and when worn on the body. For body-worn operation,the phone has been tested when positioned a minimum of15 mm from the body without any metal parts in the vicinity ofthe phone or when properly used with an appropriateSony Ericsson accessory and worn on the body.For more information about SAR and radio frequencyexposure, go to: www.sonyericsson.com/health.Flight modeBluetooth and WLAN functionality, if available in the device, canbe enabled in Flight mode but may be prohibited onboard aircraftor in other areas where radio transmissions are prohibited. Insuch environments, please seek proper authorisation beforeenabling Bluetooth or WLAN functionality even in Flight mode.MalwareMalware (short for malicious software) is software that can harmthe mobile phone or other computers. Malware or harmfulapplications can include viruses, worms, spyware, and otherunwanted programs. While the device does employ securitymeasures to resist such efforts, Sony Ericsson does not warrantor represent that the device will be impervious to the introductionof malware. You can however reduce the risk of malware attacks6
by using care when downloading content or acceptingapplications, refraining from opening or responding to messagesfrom unknown sources, using trustworthy services to access theInternet, and only downloading content to the mobile phone fromknown, reliable sources.AccessoriesUse only Sony Ericsson branded original accessories andcertified service partners. Sony Ericsson does not test third-partyaccessories. Accessories may influence RF exposure, radioperformance, loudness, electric safety and other areas. Third-party accessories and parts may pose a risk to your health orsafety or decrease performance.Accessible Solutions/Special NeedsIn the US, compatible Sony Ericsson phones may offercompatibility with TTY terminals (with use of necessaryaccessory). For more information call the Sony Ericsson SpecialNeeds Center on 877 878 1996 (TTY) or 877 207 2056 (voice),or go to www.sonyericsson-snc.com.Disposal of old electrical and electronicequipmentElectronic equipment and batteries should not beincluded as household waste but should be left at anappropriate collection point for recycling. This helps preventpotential negative consequences for the environment and humanhealth. Check local regulations by contacting your local cityoffice, your household waste disposal service, the shop whereyou purchased the product or calling a Sony Ericsson ContactCenter. Do not attempt to remove internal batteries. Internalbatteries shall be removed only by a waste treatment facility ortrained service professional.7
Disposing of the batteryCheck local regulations or call a Sony Ericsson ContactCenter for information. Never use municipal waste.Memory cardIf the product comes complete with a removable memory card, itis generally compatible with the handset purchased but may notbe compatible with other devices or the capabilities of theirmemory cards. Check other devices for compatibility beforepurchase or use. If the product is equipped with a memory cardreader, check memory card compatibility before purchase or use.Memory cards are generally formatted prior to shipping. Toreformat the memory card, use a compatible device. Do not usethe standard operating system format when formatting thememory card on a PC. For details, refer to the operatinginstructions of the device or contact customer support.Warning!If the device requires an adapter for insertion into the handset oranother device, do not insert the card directly without therequired adapter.Precautions on memory card use•Do not expose the memory card to moisture.•Do not touch terminal connections with your hand or any metalobject.•Do not strike, bend, or drop the memory card.•Do not attempt to disassemble or modify the memory card.•Do not use or store the memory card in humid or corrosivelocations or in excessive heat such as a closed car in summer,in direct sunlight or near a heater, etc.•Do not press or bend the end of the memory card adapter withexcessive force.•Do not let dirt, dust, or foreign objects get into the insert portof any memory card adapter.•Check you have inserted the memory card correctly.8
•Insert the memory card as far as it will go into any memorycard adapter needed. The memory card may not operateproperly unless fully inserted.•We recommend that you make a backup copy of importantdata. We are not responsible for any loss or damage to contentyou store on the memory card.•Recorded data may be damaged or lost when you remove thememory card or memory card adapter, turn off the power whileformatting, reading or writing data, or use the memory card inlocations subject to static electricity or high electrical fieldemissions.Protection of personal informationErase personal data before disposing of the product. To deletedata, perform a master reset. Deleting data from the phonememory does not ensure that it cannot be recovered.Sony Ericsson does not warrant against recovery of informationand does not assume responsibility for disclosure of anyinformation even after a master reset.Loudness warning!Avoid volume levels that may be harmful to your hearing.End User Licence AgreementSoftware delivered with this device and its media is owned bySony Ericsson Mobile Communications AB, and/or its affiliatedcompanies and its suppliers and licensors.Sony Ericsson grants you a non-exclusive limited licence touse the Software solely in conjunction with the Device on whichit is installed or delivered. Ownership of the Software is not sold,transferred or otherwise conveyed.Do not use any means to discover the source code or anycomponent of the Software, reproduce and distribute theSoftware, or modify the Software. You are entitled to transferrights and obligations to the Software to a third party, solelytogether with the Device with which you received the Software,9
provided the third party agrees in writing to be bound by theterms of this Licence.This licence exists throughout the useful life of this Device. Itcan be terminated by transferring your rights to the Device to athird party in writing.Failure to comply with any of these terms and conditions willterminate the licence immediately.Sony Ericsson and its third party suppliers and licensors retainall rights, title and interest in and to the Software. To the extentthat the Software contains material or code of a third party, suchthird parties shall be beneficiaries of these terms.This licence is governed by the laws of Sweden. Whenapplicable, the foregoing applies to statutory consumer rights.In the event Software accompanying or provided inconjunction with your device is provided with additional termsand conditions, such provisions shall also govern yourpossession and usage of the Software.Export regulationsExport regulations: This product, including any software ortechnical data contained in or accompanying the product, maybe subject to import and export regulations of the EuropeanUnion, the United States and other countries. The user and anypossessor of the product agrees to comply strictly with all suchregulations and acknowledges that it is their responsibility toobtain any required licenses to export, re-export, or import thisproduct. Without limiting the foregoing, and as an example, theuser and any possessor of the product: (1) must not knowinglyexport or re-export Products to destinations identified pursuantto Articles in Chapter II of European Council Regulation (EC)1334/2000; (2), must comply with U.S. government ExportAdministration Regulations ("EAR", 15 C.F.R. §§ 730-774, http://www.bis.doc.gov/ ) administered by Department of Commerce,Bureau of Industry and Security; and (3) must comply witheconomic sanctions regulations (30 C.F.R. §§ 500 et. seq.,.,http://www.treas.gov/offices/enforcement/ofac/) administered by10
the U.S. Department of Treasury, Office of Foreign AssetsControl. The user and any possessor of the product may nottransport or deliver the product, its accessories or separatesoftware to any country, region, entity or person prohibited bythese regulations.Limited WarrantySony Ericsson Mobile Communications AB, SE-221 88 Lund,Sweden, (Sony Ericsson) or its local affiliated company, providesthis Limited Warranty for your mobile phone, original accessorydelivered with your mobile phone, and/or your mobile computingproduct (hereinafter referred to as “Product”).Should your Product need warranty service, please return it tothe dealer from whom it was purchased, or contact your localSony Ericsson Contact Center (national rates may apply) or visitwww.sonyericsson.com to get further information.Our warrantySubject to the conditions of this Limited Warranty, Sony Ericssonwarrants this Product to be free from defects in design, materialand workmanship at the time of its original purchase by aconsumer. This Limited Warranty will last for a period of two (2)years as from the original date of purchase of the Product foryour mobile phone, and for a period of one (1) year following theoriginal purchase date of the Product for all original accessories(such as the battery, charger or handsfree kit) which may bedelivered with your mobile phone.What we will doIf, during the warranty period, this Product fails to operate undernormal use and service, due to defects in design, materials orworkmanship, Sony Ericsson authorised distributors or servicepartners, in the country/region* where you purchased theProduct, will, at their option, either repair or replace the Productin accordance with the terms and conditions stipulated herein.11
Sony Ericsson and its service partners reserve the right tocharge a handling fee if a returned Product is found not to beunder warranty according to the conditions below.Please note that some of your personal settings, downloadsand other information may be lost when your Sony EricssonProduct is repaired or replaced. At present, Sony Ericsson maybe prevented by applicable law, other regulation or technicalrestrictions from making a backup copy of certain downloads.Sony Ericsson does not take any responsibility for any lostinformation of any kind and will not reimburse you for any suchloss. You should always make backup copies of all theinformation stored on your Sony Ericsson Product such asdownloads, calendar and contacts before handing in yourSony Ericsson Product for repair or replacement.Conditions1. This Limited Warranty is valid only if the original proof ofpurchase for this Product issued by a Sony Ericsson authoriseddealer specifying the date of purchase and serial number**, ispresented with the Product to be repaired or replaced.Sony Ericsson reserves the right to refuse warranty service ifthis information has been removed or changed after the originalpurchase of the Product from the dealer.2. If Sony Ericsson repairs or replaces the Product, the repair forthe defect concerned, or the replaced Product shall bewarranted for the remaining time of the original warranty periodor for ninety (90) days from the date of repair, whichever islonger. Repair or replacement may involve the use offunctionally equivalent reconditioned units. Replaced parts orcomponents will become the property of Sony Ericsson.3. This warranty does not cover any failure of the Product due tonormal wear and tear, or due to misuse, including but notlimited to use in other than the normal and customary manner,in accordance with the Sony Ericsson instructions for use andmaintenance of the Product. Nor does this warranty cover anyfailure of the Product due to accident, software or hardware12
modification or adjustment, acts of God or damage resultingfrom liquid.A rechargeable battery can be charged and discharged morethan a hundred times. However, it will eventually wear out –this is not a defect and corresponds to normal wear and tear.When the talk-time or standby time is noticeably shorter, it istime to replace the battery. Sony Ericsson recommends thatyou use only batteries and chargers approved bySony Ericsson.Minor variations in display brightness and colour may occurbetween phones. There may be tiny bright or dark dots on thedisplay. These are called defective pixels and occur whenindividual dots have malfunctioned and can not be adjusted.Two defective pixels are deemed acceptable.Minor variations in camera image appearance may occurbetween phones. This is nothing uncommon and is notregarded as a defective camera module.4. Since the cellular system on which the Product is to operate isprovided by a carrier independent from Sony Ericsson,Sony Ericsson will not be responsible for the operation,availability, coverage, services or range of that system.5. This warranty does not cover Product failures caused byinstallations, modifications, or repair or opening of the Productperformed by a non-Sony Ericsson authorised person.6. The warranty does not cover Product failures which have beencaused by use of accessories or other peripheral devices whichare not Sony Ericsson branded original accessories intendedfor use with the Product.Sony Ericsson disclaims any and all warranties, whetherexpress or implied, for failures caused to the Product orperipheral devices as a result of viruses, trojan horses,spyware, or other malicious software. Sony Ericsson stronglyrecommends that you install appropriate virus protectionsoftware on your Product and any peripheral devicesconnected to it, as available, and update it regularly, to betterprotect your device. It is understood, however, that suchsoftware will never fully protect your Product or its peripheral13
devices and Sony Ericsson disclaims all warranties, whetherexpress or implied, in case of failure by such antivirus softwareto fulfil its intended purpose.7. Tampering with any of the seals on the Product will void thewarranty.8. THERE ARE NO EXPRESS WARRANTIES, WHETHER WRITTENOR ORAL, OTHER THAN THIS PRINTED LIMITED WARRANTY.ALL IMPLIED WARRANTIES, INCLUDING WITHOUTLIMITATION THE IMPLIED WARRANTIES OFMERCHANTABILITY OR FITNESS FOR A PARTICULARPURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITEDWARRANTY. IN NO EVENT SHALL SONY ERICSSON OR ITSLICENSORS BE LIABLE FOR INCIDENTAL ORCONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER,INCLUDING BUT NOT LIMITED TO LOST PROFITS ORCOMMERCIAL LOSS TO THE FULL EXTENT THOSE DAMAGESCAN BE DISCLAIMED BY LAW.Some countries/states do not allow the exclusion or limitation ofincidental or consequential damages, or limitation of the durationof implied warranties, so the preceding limitations or exclusionsmay not apply to you.The warranty provided does not affect the consumer’sstatutory rights under applicable legislation in force, nor theconsumer’s rights against the dealer arising from their sales /purchase contract.*Geographical scope of the warrantyIf you have purchased your Product in a country member of theEuropean Economic Area (EEA) or in Switzerland or the Republicof Turkey, and such Product was intended for sale in the EEA orin Switzerland or in Turkey, you can have your Product servicedin any EEA country or in Switzerland or in Turkey, under thewarranty conditions prevailing in the country in which you requireservicing, provided that an identical Product is sold in suchcountry by an authorised Sony Ericsson distributor. To find out ifyour Product is sold in the country you are in, please call thelocal Sony Ericsson Contact Center. Please observe that certain14
services may not be available outside the country of originalpurchase, for example, due to the fact that your Product mayhave an interior or exterior which is different from equivalentmodels sold in other countries. Please note in addition that itmay sometimes not be possible to repair SIM-locked Products.** In some countries/regions additional information (such as avalid warranty card) may be requested.Trademarks and acknowledgementsThe Liquid Identity logo and Xperia are trademarks or registeredtrademarks of Sony Ericsson Mobile Communications AB.Sony is a trademark or a registered trademark of SonyCorporation.Ericsson is a trademark or registered trademark ofTelefonaktiebolaget LM Ericsson.Bluetooth is a trademark or a registered trademark of BluetoothSIG Inc. and any use of such mark by Sony Ericsson is underlicense.Other product and company names mentioned herein may be thetrademarks of their respective owners.Any rights not expressly granted herein are reserved.15
SupportAnguilla 1-800-080-9518(Toll Free)questions.CO@support.sonyericsson.comAntigua andBarbuda1-800-081-9518(Toll Free)questions.CO@support.sonyericsson.comArgentina 0800-333-7427(número gratuito)questions.CO@support.sonyericsson.comAustralia 1300 650-050(Toll Free)questions.AU@support.sonyericsson.comThe Bahamas 1-800-205-6062(Toll Free)questions.CO@support.sonyericsson.comBarbados 1-800-082-9518(Toll Free)questions.CO@support.sonyericsson.comBelgique/België02-0745 1611 questions.BE@support.sonyericsson.comBelize AN 815, PIN 5597(Toll Free)questions.CO@support.sonyericsson.comBermuda 1-800-083-9518(Toll Free)questions.CO@support.sonyericsson.comBolivia 800-100-542(número gratuito)questions.CO@support.sonyericsson.comBrasil 4001-0444(ligação gratuita)questions.BR@support.sonyericsson.comCanada 1 866 766 9374(Toll Free / sansfrais)questions.CA@support.sonyericsson.comCaymanIslands1-800-084-9518(Toll Free)questions.CO@support.sonyericsson.comCentral andSouthernAfrica+27 11 506 0123 questions.CF@support.sonyericsson.comČeskárepublika844 550 055 questions.CZ@support.sonyericsson.comChile 800-646-425(número gratuito)questions.CO@support.sonyericsson.comColombia 01800-0966-080(número gratuito)questions.CO@support.sonyericsson.comCosta Rica 0 800 011 0400(número gratuito)questions.CO@support.sonyericsson.comDanmark 3331 2828 questions.DK@support.sonyericsson.com16
Deutschland 0180 534 2020(ortsüblicheGebühren)questions.DE@support.sonyericsson.comDominica 1-800-085-9518(Toll Free)questions.CO@support.sonyericsson.comEcuador 1-800-0102-50(número gratuito)questions.CO@support.sonyericsson.comEesti 06 032 032 questions.EE@support.sonyericsson.comEgypt/ مصر 16727 questions.EG@support.sonyericsson.comΕλλάδα 801 11 810 810+30 210 899 1919 (από κινητότηλέφωνο)questions.GR@support.sonyericsson.comEl Salvador 800-6323 (númerogratuito)questions.CO@support.sonyericsson.comEspaña 902 180 576(tarifa local)questions.ES@support.sonyericsson.comFrance 09 69 32 21 2109 69 32 21 22(Xperia™uniquement)questions.FR@support.sonyericsson.comGuatemala 1-800-300-0057(número gratuito)questions.CO@support.sonyericsson.comHaïti/Ayiti AN 193, PIN 5598(numéro gratuit /nimewo gratis)questions.CO@support.sonyericsson.comHonduras AN 8000122, PIN5599 (númerogratuito)questions.CO@support.sonyericsson.comHong Kong/香港+852 8203 8863 questions.HK@support.sonyericsson.comHrvatska 062 000 000 questions.HR@support.sonyericsson.comIndia/भारत 1800 11 1800 (TollFree)+91 (011)39011111questions.IN@support.sonyericsson.comIndonesia 021 2701388 questions.ID@support.sonyericsson.comIreland 1850 545 888(Local rate)questions.IE@support.sonyericsson.comItalia 06 48895206(tariffa locale)questions.IT@support.sonyericsson.comJamaica 1-800-442-3471(Toll Free)questions.CO@support.sonyericsson.com17
Κύπρος/Kıbrıs0800 90 909 questions.CY@support.sonyericsson.comLatvija 67 21 43 01 questions.LV@support.sonyericsson.comLietuva 8 700 55030 questions.LT@support.sonyericsson.comMagyarország 01 880 47 47 questions.HU@support.sonyericsson.comMalaysia 1800-88-9900(Toll Free / bebastol)questions.MY@support.sonyericsson.comMaroc/المغرب+212 2 2958 344 questions.MA@support.sonyericsson.comMéxico 0 1800 000 4722(número gratuito)questions.MX@support.sonyericsson.comNederland 0900 8998318 questions.NL@support.sonyericsson.comNederlandseAntillen001-866-509-8660(gratis nummer)questions.CO@support.sonyericsson.comNew Zealand 0800-100-150(Toll Free)questions.NZ@support.sonyericsson.comNicaragua AN 1800-0166,PIN 5600 (númerogratuito)questions.CO@support.sonyericsson.comNorge 815 00 840(lokaltakst)questions.NO@support.sonyericsson.comÖsterreich 0810 200 245 questions.AT@support.sonyericsson.comPakistan/پاکستان021 - 111 22 55 73 questions.PK@support.sonyericsson.comPanamá 00800-787-0009(número gratuito)questions.CO@support.sonyericsson.comParaguay 009 800 54 20032(número gratuito)questions.CO@support.sonyericsson.comPerú 0800-532-38(número gratuito)questions.CO@support.sonyericsson.comPhilippines/Pilipinas+63 2 7891860 questions.PH@support.sonyericsson.comPolska +48 22 22 77 444 questions.PL@support.sonyericsson.comPortugal 808 204 466(chamada local)questions.PT@support.sonyericsson.comRepúblicaDominicana1-800-751-3370(número gratuito)questions.CO@support.sonyericsson.comRomânia +40 21 401 0401 questions.RO@support.sonyericsson.comSaint Kittsand Nevis1-800-087-9518(Toll Free)questions.CO@support.sonyericsson.com18
Saint Vincentand theGrenadines1-800-088-9518(Toll Free)questions.CO@support.sonyericsson.comSchweiz/Suisse/Svizzera0848 824 040 questions.CH@support.sonyericsson.comSingapore +65 6744 0733 questions.SG@support.sonyericsson.comSlovenia 01 600 5000 questions.SI@support.sonyericsson.comSlovensko 02 5443 6443 questions.SK@support.sonyericsson.comSouth Africa 0861 632222 questions.ZA@support.sonyericsson.comSouth Κorea/대한민국(+82) 1588 4170 questions.KO@support.sonyericsson.comSuomi 09 299 2000 questions.FI@support.sonyericsson.comSverige 013 24 45 00(lokal taxa)questions.SE@support.sonyericsson.comTrinidad andTobago1-800-080-9521(Toll Free)questions.CO@support.sonyericsson.comTürkiye +90 212 473 77 77 questions.TR@support.sonyericsson.comUnitedKingdom08705 237 237(Local rate)questions.GB@support.sonyericsson.comUnited States 1 866 766 9374 questions.US@support.sonyericsson.comUruguay 000-401-787-013(número gratuito)questions.CO@support.sonyericsson.comVenezuela 0-800-1-00-2250(número gratuito)questions.CO@support.sonyericsson.comViệt Nam 1900 1525 (miễnphí)questions.VN@support.sonyericsson.comБеларусь 8 82 00 361 0001 questions.BY@support.sonyericsson.comБългария 0800 1 8778 questions.BG@support.sonyericsson.comРоссия +7 (495) 7870986 questions.RU@support.sonyericsson.comУкраїна (+380) 44 5901515questions.UA@support.sonyericsson.comالأردن +971 4 3919 880 questions.JO@support.sonyericsson.comالإمارات العربية المتحدة+971 4 3919 880(UAE)questions.AE@support.sonyericsson.comالكويت +971 4 3919 880 questions.KW@support.sonyericsson.comالمملكة العربية السعودية800-8200-727 questions.SA@support.sonyericsson.com中国 +86 400 810 0000 questions.CN@support.sonyericsson.com台灣 +886 2 25625511 questions.TW@support.sonyericsson.comไทย 02 2483 030 questions.TH@support.sonyericsson.com19
www.sonyericsson.comSony Ericsson Mobile Communications ABSE-221 88 Lund, Sweden1222-9269.2

08 user manual parts2and3

FCC StatementDeclaration of ConformitySony Ericsson J20 UMTS HSPA band 1 8 GSM GPRS/EDGE 850/900/1800/1900
EnglishRadio wave exposure and SpecificAbsorption Rate (SAR) informationThis mobile phone model J20 has been designed to comply withapplicable safety requirements for exposure to radio waves. Theserequirements are based on scientific guidelines that include safetymargins designed to assure the safety of all persons, regardless ofage and health.The radio wave exposure guidelines employ a unit ofmeasurement known as the Specific Absorption Rate, or SAR.Tests for SAR are conducted using standardized methods with thephone transmitting at its highest certified power level in all usedfrequency bands.While there may be differences between the SAR levels ofvarious phone models, they are all designed to meet the relevantguidelines for exposure to radio waves.For more information on SAR, please refer to the safety chapterin the User’s Guide.SAR data information for residents in countries that haveadopted the SAR limit recommended by the InternationalCommission of Non-Ionizing Radiation Protection (ICNIRP), whichis 2 W/kg averaged over ten (10) gram of tissue (for exampleEuropean Union, Japan, Brazil and New Zealand):The highest SAR value for this model phone when tested bySony Ericsson for use at the ear is 0.72 W/kg (10g).简体中文无线电波辐射和特定吸收率（SAR）信息本型号手机 J20 已设计为符合适用的无线电波辐射安全要求。这些要求是根据科学原则而制定的，其中包括各种安全限度，应设计为可确保所有人员的安全，无论其年龄和健康状态如何。2
无线电波辐射原则采用特定吸收率（SAR）的一种度量单位。对SAR 的测试过程采用标准方法，即在话机使用的所有频段内，以其已鉴定的最高能量级别发射无线电波。由于各种话机型号之间的SAR值可能有差异，它们都应 设计为符合无线电波辐射的相关原则。有关SAR的详细信息，请参考“用户指南”中安全性一章。对于已采用由国际非离子化辐射保护协会（ICNIRP） 推荐的SAR限制（在 10 克人体组织上平均为 2 W/kg）的国家的居民（例如欧盟、日本、巴西和新西兰）， SAR数据信息为：由 Sony Ericsson 测试，本产品电磁辐射比吸收率（SAR）最大值为 0.72 W/kg，符合国家标准GB 21288—2007的要求。3
FCC StatementThis device complies with Part 15 of the FCC rules.Operation is subject to the following two conditions: (1)This device may not cause harmful interference, and (2)This device must accept any interference received, includinginterference that may cause undesired operation.Any change or modification not expressly approved by SonyEricsson may void the user's authority to operate the equipment.This equipment has been tested and found to comply with thelimits for a Class B digital device, pursuant to Part 15 of the FCCRules. These limits are designed to provide reasonable protectionagainst harmful interference in a residential installation. Thisequipment generates, uses and can radiate radio frequency energyand, if not installed and used in accordance with the instructions,may cause harmful interference to radio communications.However, there is no guarantee that interference will not occur in aparticular installation.If this equipment does cause harmful interference to radio ortelevision reception, which can be determined by turning theequipment off and on, the user is encouraged to try to correct theinterference by one or more of the following measures:•Reorient or relocate the receiving antenna.•Increase the separation between the equipment and receiver.•Connect the equipment into an outlet on a circuit different fromthat to which the receiver is connected.•Consult the dealer or an experienced radio/TV technician forhelp.4
Industry Canada StatementThis device complies with RSS-210 of Industry Canada.Operation is subject to the following two conditions: (1) thisdevice may not cause interference, and (2) this device must acceptany interference, including interference that may cause undesiredoperation of the device.This Class B digital apparatus complies with CanadianICES-003.Cet appareil numérique de la classe B est conforme à la normeNMB-003 du Canada.5
Declaration of Conformity for J20We, Sony Ericsson Mobile Communications AB ofNya VattentornetSE-221 88 Lund, Swedendeclare under our sole responsibility that our productSony Ericsson type AAD-3880080-BVand in combination with our accessories, to which this declarationrelates is in conformity with the appropriate standards EN 301511:V9.0.2, EN 301 908-1:V3.2.1, EN 301 908-2:V3.2.1, EN 300328:V1.7.1, EN 300 440-2:V1.3.1, EN 301 489-7:V1.3.1, EN 301489-17:V2.1.1, EN 301 489-24:V1.4.1, EN 301 489-3:V1.4.1, EN60 950-1:2006 following the provisions of, Radio Equipment andTelecommunication Terminal Equipment directive 1999/5/EC.Lund, February 2010Rikko Sakaguchi,Executive Vice President and Chief Creation OfficerWe fulfil the requirements of the R&TTE Directive (1999/5/EC).我们符合 R&TTE 指令 (1999/5/EC) 的要求。6
www.sonyericsson.comSony Ericsson Mobile Communications ABSE-221 88 Lund, Sweden1237-3013.1
Important information
Sony Ericsson Consumer Web siteAt www.sonyericsson.com/support there is a support sectionwhere help and tips are only a few clicks away. Here you will findthe latest computer software updates and tips on how to useyour product more efficiently.Service and supportYou have access to a portfolio of exclusive service advantagessuch as:•Global and local Web sites providing support.•A global network of Contact Centers.•An extensive network of Sony Ericsson service partners.•A warranty period. Learn more about the warranty conditions intheLimited warrantysection.At www.sonyericsson.com/support, you can find the latestsupport tools and information. For operator-specific services andfeatures, please contact your network operator.You can also contact our Contact Centers. If your country/region is not represented in the list below, please contact yourlocal dealer. (Calls are charged according to national rates,including local taxes, unless the phone number is a toll-freenumber.)If your product needs service, please contact the dealer fromwhom it was purchased, or one of our service partners. Forwarranty claims, save proof of purchase.Guidelines for Safe and Efficient UsePlease follow these guidelines. Failure to do so mightentail a potential health risk or product malfunction. If indoubt as to its proper function, have the productchecked by a certified service partner before chargingor using it.Recommendations for care and safe use of our products•Handle with care and keep in a clean and dust-free place.2
•Warning! May explode if disposed of in fire.•Do not expose to liquid or moisture or excess humidity.•For optimum performance, the product should notbe operated in temperatures below -10°C(+14°F) orabove +45°C(+113°F). Do not expose the battery totemperatures above +60°C(+140°F).•Do not expose to flames or lit tobacco products.•Do not drop, throw or try to bend the product.•Do not paint or attempt to disassemble or modify theproduct. Only Sony Ericsson authorised personnelshould perform service.•Consult with authorised medical staff and theinstructions of the medical device manufacturerbefore using the product near pacemakers or other medicaldevices or equipment.•Discontinue use of electronic devices, or disable the radiotransmitting functionality of the device, where required orrequested to do so.•Do not use where a potentially explosive atmosphere exists.•Do not place the product, or install wireless equipment, in thearea above an air bag in a car.•Caution: Cracked or broken displays may create sharp edgesor splinters that could be harmful upon contact.•Do not use the Bluetooth Headset in positions where it isuncomfortable or will be subject to pressure.ChildrenWarning! Keep out of the reach of children. Do notallow children to play with mobile phones oraccessories. They could hurt themselves or others.Products may contain small parts that could become detachedand create a choking hazard.Power supply (Charger)Connect the charger to power sources as marked on theproduct. Do not use outdoors or in damp areas. Do not alter orsubject the cord to damage or stress. Unplug the unit before3
cleaning it. Never alter the plug. If it does not fit into the outlet,have a proper outlet installed by an electrician. When a powersupply is connected there is a small drain of power. To avoid thissmall energy waste, disconnect the power supply when theproduct is fully charged. Use of charging devices that are notSony Ericsson branded may pose increased safety risks.BatteryNew or idle batteries can have short-term reduced capacity.Fully charge the battery before initial use. Use for the intendedpurpose only. Charge the battery in temperatures between+5°C(+41°F) and +45°C(+113°F). Do not put the battery intoyour mouth. Do not let the battery contacts touch another metalobject. Turn off the product before removing the battery.Performance depends on temperatures, signal strength, usagepatterns, features selected and voice or data transmissions. OnlySony Ericsson service partners should remove or replace built-inbatteries. Use of batteries that are not Sony Ericsson brandedmay pose increased safety risks. Replace the battery only withanother Sony Ericsson battery that has been qualified with theproduct per the standard IEEE-1725. Use of an unqualifiedbattery may present a risk of fire, explosion, leakage or otherhazard.Personal medical devicesMobile phones may affect implanted medical equipment. Reducerisk of interference by keeping a minimum distance of15 cm(6 inches) between the phone and the device. Use thephone at your right ear. Do not carry the phone in your breastpocket. Turn off the phone if you suspect interference. For allmedical devices, consult a physician and the manufacturer.DrivingSome vehicle manufacturers forbid the use of phones in theirvehicles unless a handsfree kit with an external antenna supportsthe installation. Check with the vehicle manufacturer'srepresentative to be sure that the mobile phone or Bluetooth4
handsfree will not affect the electronic systems in the vehicle.Full attention should be given to driving at all times and locallaws and regulations restricting the use of wireless devices whiledriving must be observed.GPS/Location based functionsSome products provide GPS/Location based functions. Locationdetermining functionality is provided “As is” and “With all faults”.Sony Ericsson does not make any representation or warranty asto the accuracy of such location information.Use of location-based information by the device may not beuninterrupted or error free and may additionally be dependent onnetwork service availability. Please note that functionality may bereduced or prevented in certain environments such as buildinginteriors or areas adjacent to buildings.Caution: Do not use GPS functionality in a manner whichcauses distraction from driving.Emergency callsCalls cannot be guaranteed under all conditions. Never relysolely upon mobile phones for essential communication. Callsmay not be possible in all areas, on all networks, or when certainnetwork services and/or phone features are used.AntennaUse of antenna devices not marketed by Sony Ericsson coulddamage the phone, reduce performance, and produce SARlevels above the established limits. Do not cover the antennawith your hand as this affects call quality, power levels and canshorten talk and standby times.Radio Frequency (RF) exposure and Specific AbsorptionRate (SAR)When the phone or Bluetooth handsfree is turned on, it emitslow levels of radio frequency energy. International safetyguidelines have been developed through periodic and thoroughevaluation of scientific studies. These guidelines establish5
permitted levels of radio wave exposure. The guidelines include asafety margin designed to assure the safety of all persons and toaccount for any variations in measurements.Specific Absorption Rate (SAR) is used to measure radiofrequency energy absorbed by the body when using a mobilephone. The SAR value is determined at the highest certifiedpower level in laboratory conditions, but because the phone isdesigned to use the minimum power necessary to access thechosen network, the actual SAR level can be well below thisvalue. There is no proof of difference in safety based ondifference in SAR value.Products with radio transmitters sold in the US must becertified by the Federal Communications Commission (FCC).When required, tests are performed when the phone is placed atthe ear and when worn on the body. For body-worn operation,the phone has been tested when positioned a minimum of15 mm from the body without any metal parts in the vicinity ofthe phone or when properly used with an appropriateSony Ericsson accessory and worn on the body.For more information about SAR and radio frequencyexposure, go to: www.sonyericsson.com/health.Flight modeBluetooth and WLAN functionality, if available in the device, canbe enabled in Flight mode but may be prohibited onboard aircraftor in other areas where radio transmissions are prohibited. Insuch environments, please seek proper authorisation beforeenabling Bluetooth or WLAN functionality even in Flight mode.MalwareMalware (short for malicious software) is software that can harmthe mobile phone or other computers. Malware or harmfulapplications can include viruses, worms, spyware, and otherunwanted programs. While the device does employ securitymeasures to resist such efforts, Sony Ericsson does not warrantor represent that the device will be impervious to the introductionof malware. You can however reduce the risk of malware attacks6
by using care when downloading content or acceptingapplications, refraining from opening or responding to messagesfrom unknown sources, using trustworthy services to access theInternet, and only downloading content to the mobile phone fromknown, reliable sources.AccessoriesUse only Sony Ericsson branded original accessories andcertified service partners. Sony Ericsson does not test third-partyaccessories. Accessories may influence RF exposure, radioperformance, loudness, electric safety and other areas. Third-party accessories and parts may pose a risk to your health orsafety or decrease performance.Accessible Solutions/Special NeedsIn the US, compatible Sony Ericsson phones may offercompatibility with TTY terminals (with use of necessaryaccessory). For more information call the Sony Ericsson SpecialNeeds Center on 877 878 1996 (TTY) or 877 207 2056 (voice),or go to www.sonyericsson-snc.com.Disposal of old electrical and electronicequipmentElectronic equipment and batteries should not beincluded as household waste but should be left at anappropriate collection point for recycling. This helps preventpotential negative consequences for the environment and humanhealth. Check local regulations by contacting your local cityoffice, your household waste disposal service, the shop whereyou purchased the product or calling a Sony Ericsson ContactCenter. Do not attempt to remove internal batteries. Internalbatteries shall be removed only by a waste treatment facility ortrained service professional.7
Disposing of the batteryCheck local regulations or call a Sony Ericsson ContactCenter for information. Never use municipal waste.Memory cardIf the product comes complete with a removable memory card, itis generally compatible with the handset purchased but may notbe compatible with other devices or the capabilities of theirmemory cards. Check other devices for compatibility beforepurchase or use. If the product is equipped with a memory cardreader, check memory card compatibility before purchase or use.Memory cards are generally formatted prior to shipping. Toreformat the memory card, use a compatible device. Do not usethe standard operating system format when formatting thememory card on a PC. For details, refer to the operatinginstructions of the device or contact customer support.Warning!If the device requires an adapter for insertion into the handset oranother device, do not insert the card directly without therequired adapter.Precautions on memory card use•Do not expose the memory card to moisture.•Do not touch terminal connections with your hand or any metalobject.•Do not strike, bend, or drop the memory card.•Do not attempt to disassemble or modify the memory card.•Do not use or store the memory card in humid or corrosivelocations or in excessive heat such as a closed car in summer,in direct sunlight or near a heater, etc.•Do not press or bend the end of the memory card adapter withexcessive force.•Do not let dirt, dust, or foreign objects get into the insert portof any memory card adapter.•Check you have inserted the memory card correctly.8
•Insert the memory card as far as it will go into any memorycard adapter needed. The memory card may not operateproperly unless fully inserted.•We recommend that you make a backup copy of importantdata. We are not responsible for any loss or damage to contentyou store on the memory card.•Recorded data may be damaged or lost when you remove thememory card or memory card adapter, turn off the power whileformatting, reading or writing data, or use the memory card inlocations subject to static electricity or high electrical fieldemissions.Protection of personal informationErase personal data before disposing of the product. To deletedata, perform a master reset. Deleting data from the phonememory does not ensure that it cannot be recovered.Sony Ericsson does not warrant against recovery of informationand does not assume responsibility for disclosure of anyinformation even after a master reset.Loudness warning!Avoid volume levels that may be harmful to your hearing.End User Licence AgreementSoftware delivered with this device and its media is owned bySony Ericsson Mobile Communications AB, and/or its affiliatedcompanies and its suppliers and licensors.Sony Ericsson grants you a non-exclusive limited licence touse the Software solely in conjunction with the Device on whichit is installed or delivered. Ownership of the Software is not sold,transferred or otherwise conveyed.Do not use any means to discover the source code or anycomponent of the Software, reproduce and distribute theSoftware, or modify the Software. You are entitled to transferrights and obligations to the Software to a third party, solelytogether with the Device with which you received the Software,9
provided the third party agrees in writing to be bound by theterms of this Licence.This licence exists throughout the useful life of this Device. Itcan be terminated by transferring your rights to the Device to athird party in writing.Failure to comply with any of these terms and conditions willterminate the licence immediately.Sony Ericsson and its third party suppliers and licensors retainall rights, title and interest in and to the Software. To the extentthat the Software contains material or code of a third party, suchthird parties shall be beneficiaries of these terms.This licence is governed by the laws of Sweden. Whenapplicable, the foregoing applies to statutory consumer rights.In the event Software accompanying or provided inconjunction with your device is provided with additional termsand conditions, such provisions shall also govern yourpossession and usage of the Software.Export regulationsExport regulations: This product, including any software ortechnical data contained in or accompanying the product, maybe subject to import and export regulations of the EuropeanUnion, the United States and other countries. The user and anypossessor of the product agrees to comply strictly with all suchregulations and acknowledges that it is their responsibility toobtain any required licenses to export, re-export, or import thisproduct. Without limiting the foregoing, and as an example, theuser and any possessor of the product: (1) must not knowinglyexport or re-export Products to destinations identified pursuantto Articles in Chapter II of European Council Regulation (EC)1334/2000; (2), must comply with U.S. government ExportAdministration Regulations ("EAR", 15 C.F.R. §§ 730-774, http://www.bis.doc.gov/ ) administered by Department of Commerce,Bureau of Industry and Security; and (3) must comply witheconomic sanctions regulations (30 C.F.R. §§ 500 et. seq.,.,http://www.treas.gov/offices/enforcement/ofac/) administered by10
the U.S. Department of Treasury, Office of Foreign AssetsControl. The user and any possessor of the product may nottransport or deliver the product, its accessories or separatesoftware to any country, region, entity or person prohibited bythese regulations.Limited WarrantySony Ericsson Mobile Communications AB, SE-221 88 Lund,Sweden, (Sony Ericsson) or its local affiliated company, providesthis Limited Warranty for your mobile phone, original accessorydelivered with your mobile phone, and/or your mobile computingproduct (hereinafter referred to as “Product”).Should your Product need warranty service, please return it tothe dealer from whom it was purchased, or contact your localSony Ericsson Contact Center (national rates may apply) or visitwww.sonyericsson.com to get further information.Our warrantySubject to the conditions of this Limited Warranty, Sony Ericssonwarrants this Product to be free from defects in design, materialand workmanship at the time of its original purchase by aconsumer. This Limited Warranty will last for a period of two (2)years as from the original date of purchase of the Product foryour mobile phone, and for a period of one (1) year following theoriginal purchase date of the Product for all original accessories(such as the battery, charger or handsfree kit) which may bedelivered with your mobile phone.What we will doIf, during the warranty period, this Product fails to operate undernormal use and service, due to defects in design, materials orworkmanship, Sony Ericsson authorised distributors or servicepartners, in the country/region* where you purchased theProduct, will, at their option, either repair or replace the Productin accordance with the terms and conditions stipulated herein.11
Sony Ericsson and its service partners reserve the right tocharge a handling fee if a returned Product is found not to beunder warranty according to the conditions below.Please note that some of your personal settings, downloadsand other information may be lost when your Sony EricssonProduct is repaired or replaced. At present, Sony Ericsson maybe prevented by applicable law, other regulation or technicalrestrictions from making a backup copy of certain downloads.Sony Ericsson does not take any responsibility for any lostinformation of any kind and will not reimburse you for any suchloss. You should always make backup copies of all theinformation stored on your Sony Ericsson Product such asdownloads, calendar and contacts before handing in yourSony Ericsson Product for repair or replacement.Conditions1. This Limited Warranty is valid only if the original proof ofpurchase for this Product issued by a Sony Ericsson authoriseddealer specifying the date of purchase and serial number**, ispresented with the Product to be repaired or replaced.Sony Ericsson reserves the right to refuse warranty service ifthis information has been removed or changed after the originalpurchase of the Product from the dealer.2. If Sony Ericsson repairs or replaces the Product, the repair forthe defect concerned, or the replaced Product shall bewarranted for the remaining time of the original warranty periodor for ninety (90) days from the date of repair, whichever islonger. Repair or replacement may involve the use offunctionally equivalent reconditioned units. Replaced parts orcomponents will become the property of Sony Ericsson.3. This warranty does not cover any failure of the Product due tonormal wear and tear, or due to misuse, including but notlimited to use in other than the normal and customary manner,in accordance with the Sony Ericsson instructions for use andmaintenance of the Product. Nor does this warranty cover anyfailure of the Product due to accident, software or hardware12
modification or adjustment, acts of God or damage resultingfrom liquid.A rechargeable battery can be charged and discharged morethan a hundred times. However, it will eventually wear out –this is not a defect and corresponds to normal wear and tear.When the talk-time or standby time is noticeably shorter, it istime to replace the battery. Sony Ericsson recommends thatyou use only batteries and chargers approved bySony Ericsson.Minor variations in display brightness and colour may occurbetween phones. There may be tiny bright or dark dots on thedisplay. These are called defective pixels and occur whenindividual dots have malfunctioned and can not be adjusted.Two defective pixels are deemed acceptable.Minor variations in camera image appearance may occurbetween phones. This is nothing uncommon and is notregarded as a defective camera module.4. Since the cellular system on which the Product is to operate isprovided by a carrier independent from Sony Ericsson,Sony Ericsson will not be responsible for the operation,availability, coverage, services or range of that system.5. This warranty does not cover Product failures caused byinstallations, modifications, or repair or opening of the Productperformed by a non-Sony Ericsson authorised person.6. The warranty does not cover Product failures which have beencaused by use of accessories or other peripheral devices whichare not Sony Ericsson branded original accessories intendedfor use with the Product.Sony Ericsson disclaims any and all warranties, whetherexpress or implied, for failures caused to the Product orperipheral devices as a result of viruses, trojan horses,spyware, or other malicious software. Sony Ericsson stronglyrecommends that you install appropriate virus protectionsoftware on your Product and any peripheral devicesconnected to it, as available, and update it regularly, to betterprotect your device. It is understood, however, that suchsoftware will never fully protect your Product or its peripheral13
devices and Sony Ericsson disclaims all warranties, whetherexpress or implied, in case of failure by such antivirus softwareto fulfil its intended purpose.7. Tampering with any of the seals on the Product will void thewarranty.8. THERE ARE NO EXPRESS WARRANTIES, WHETHER WRITTENOR ORAL, OTHER THAN THIS PRINTED LIMITED WARRANTY.ALL IMPLIED WARRANTIES, INCLUDING WITHOUTLIMITATION THE IMPLIED WARRANTIES OFMERCHANTABILITY OR FITNESS FOR A PARTICULARPURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITEDWARRANTY. IN NO EVENT SHALL SONY ERICSSON OR ITSLICENSORS BE LIABLE FOR INCIDENTAL ORCONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER,INCLUDING BUT NOT LIMITED TO LOST PROFITS ORCOMMERCIAL LOSS TO THE FULL EXTENT THOSE DAMAGESCAN BE DISCLAIMED BY LAW.Some countries/states do not allow the exclusion or limitation ofincidental or consequential damages, or limitation of the durationof implied warranties, so the preceding limitations or exclusionsmay not apply to you.The warranty provided does not affect the consumer’sstatutory rights under applicable legislation in force, nor theconsumer’s rights against the dealer arising from their sales /purchase contract.*Geographical scope of the warrantyIf you have purchased your Product in a country member of theEuropean Economic Area (EEA) or in Switzerland or the Republicof Turkey, and such Product was intended for sale in the EEA orin Switzerland or in Turkey, you can have your Product servicedin any EEA country or in Switzerland or in Turkey, under thewarranty conditions prevailing in the country in which you requireservicing, provided that an identical Product is sold in suchcountry by an authorised Sony Ericsson distributor. To find out ifyour Product is sold in the country you are in, please call thelocal Sony Ericsson Contact Center. Please observe that certain14
services may not be available outside the country of originalpurchase, for example, due to the fact that your Product mayhave an interior or exterior which is different from equivalentmodels sold in other countries. Please note in addition that itmay sometimes not be possible to repair SIM-locked Products.** In some countries/regions additional information (such as avalid warranty card) may be requested.Trademarks and acknowledgementsThe Liquid Identity logo and Xperia are trademarks or registeredtrademarks of Sony Ericsson Mobile Communications AB.Sony is a trademark or a registered trademark of SonyCorporation.Ericsson is a trademark or registered trademark ofTelefonaktiebolaget LM Ericsson.Bluetooth is a trademark or a registered trademark of BluetoothSIG Inc. and any use of such mark by Sony Ericsson is underlicense.Other product and company names mentioned herein may be thetrademarks of their respective owners.Any rights not expressly granted herein are reserved.15
SupportAnguilla 1-800-080-9518(Toll Free)questions.CO@support.sonyericsson.comAntigua andBarbuda1-800-081-9518(Toll Free)questions.CO@support.sonyericsson.comArgentina 0800-333-7427(número gratuito)questions.CO@support.sonyericsson.comAustralia 1300 650-050(Toll Free)questions.AU@support.sonyericsson.comThe Bahamas 1-800-205-6062(Toll Free)questions.CO@support.sonyericsson.comBarbados 1-800-082-9518(Toll Free)questions.CO@support.sonyericsson.comBelgique/België02-0745 1611 questions.BE@support.sonyericsson.comBelize AN 815, PIN 5597(Toll Free)questions.CO@support.sonyericsson.comBermuda 1-800-083-9518(Toll Free)questions.CO@support.sonyericsson.comBolivia 800-100-542(número gratuito)questions.CO@support.sonyericsson.comBrasil 4001-0444(ligação gratuita)questions.BR@support.sonyericsson.comCanada 1 866 766 9374(Toll Free / sansfrais)questions.CA@support.sonyericsson.comCaymanIslands1-800-084-9518(Toll Free)questions.CO@support.sonyericsson.comCentral andSouthernAfrica+27 11 506 0123 questions.CF@support.sonyericsson.comČeskárepublika844 550 055 questions.CZ@support.sonyericsson.comChile 800-646-425(número gratuito)questions.CO@support.sonyericsson.comColombia 01800-0966-080(número gratuito)questions.CO@support.sonyericsson.comCosta Rica 0 800 011 0400(número gratuito)questions.CO@support.sonyericsson.comDanmark 3331 2828 questions.DK@support.sonyericsson.com16
Deutschland 0180 534 2020(ortsüblicheGebühren)questions.DE@support.sonyericsson.comDominica 1-800-085-9518(Toll Free)questions.CO@support.sonyericsson.comEcuador 1-800-0102-50(número gratuito)questions.CO@support.sonyericsson.comEesti 06 032 032 questions.EE@support.sonyericsson.comEgypt/ مصر 16727 questions.EG@support.sonyericsson.comΕλλάδα 801 11 810 810+30 210 899 1919 (από κινητότηλέφωνο)questions.GR@support.sonyericsson.comEl Salvador 800-6323 (númerogratuito)questions.CO@support.sonyericsson.comEspaña 902 180 576(tarifa local)questions.ES@support.sonyericsson.comFrance 09 69 32 21 2109 69 32 21 22(Xperia™uniquement)questions.FR@support.sonyericsson.comGuatemala 1-800-300-0057(número gratuito)questions.CO@support.sonyericsson.comHaïti/Ayiti AN 193, PIN 5598(numéro gratuit /nimewo gratis)questions.CO@support.sonyericsson.comHonduras AN 8000122, PIN5599 (númerogratuito)questions.CO@support.sonyericsson.comHong Kong/香港+852 8203 8863 questions.HK@support.sonyericsson.comHrvatska 062 000 000 questions.HR@support.sonyericsson.comIndia/भारत 1800 11 1800 (TollFree)+91 (011)39011111questions.IN@support.sonyericsson.comIndonesia 021 2701388 questions.ID@support.sonyericsson.comIreland 1850 545 888(Local rate)questions.IE@support.sonyericsson.comItalia 06 48895206(tariffa locale)questions.IT@support.sonyericsson.comJamaica 1-800-442-3471(Toll Free)questions.CO@support.sonyericsson.com17
Κύπρος/Kıbrıs0800 90 909 questions.CY@support.sonyericsson.comLatvija 67 21 43 01 questions.LV@support.sonyericsson.comLietuva 8 700 55030 questions.LT@support.sonyericsson.comMagyarország 01 880 47 47 questions.HU@support.sonyericsson.comMalaysia 1800-88-9900(Toll Free / bebastol)questions.MY@support.sonyericsson.comMaroc/المغرب+212 2 2958 344 questions.MA@support.sonyericsson.comMéxico 0 1800 000 4722(número gratuito)questions.MX@support.sonyericsson.comNederland 0900 8998318 questions.NL@support.sonyericsson.comNederlandseAntillen001-866-509-8660(gratis nummer)questions.CO@support.sonyericsson.comNew Zealand 0800-100-150(Toll Free)questions.NZ@support.sonyericsson.comNicaragua AN 1800-0166,PIN 5600 (númerogratuito)questions.CO@support.sonyericsson.comNorge 815 00 840(lokaltakst)questions.NO@support.sonyericsson.comÖsterreich 0810 200 245 questions.AT@support.sonyericsson.comPakistan/پاکستان021 - 111 22 55 73 questions.PK@support.sonyericsson.comPanamá 00800-787-0009(número gratuito)questions.CO@support.sonyericsson.comParaguay 009 800 54 20032(número gratuito)questions.CO@support.sonyericsson.comPerú 0800-532-38(número gratuito)questions.CO@support.sonyericsson.comPhilippines/Pilipinas+63 2 7891860 questions.PH@support.sonyericsson.comPolska +48 22 22 77 444 questions.PL@support.sonyericsson.comPortugal 808 204 466(chamada local)questions.PT@support.sonyericsson.comRepúblicaDominicana1-800-751-3370(número gratuito)questions.CO@support.sonyericsson.comRomânia +40 21 401 0401 questions.RO@support.sonyericsson.comSaint Kittsand Nevis1-800-087-9518(Toll Free)questions.CO@support.sonyericsson.com18
Saint Vincentand theGrenadines1-800-088-9518(Toll Free)questions.CO@support.sonyericsson.comSchweiz/Suisse/Svizzera0848 824 040 questions.CH@support.sonyericsson.comSingapore +65 6744 0733 questions.SG@support.sonyericsson.comSlovenia 01 600 5000 questions.SI@support.sonyericsson.comSlovensko 02 5443 6443 questions.SK@support.sonyericsson.comSouth Africa 0861 632222 questions.ZA@support.sonyericsson.comSouth Κorea/대한민국(+82) 1588 4170 questions.KO@support.sonyericsson.comSuomi 09 299 2000 questions.FI@support.sonyericsson.comSverige 013 24 45 00(lokal taxa)questions.SE@support.sonyericsson.comTrinidad andTobago1-800-080-9521(Toll Free)questions.CO@support.sonyericsson.comTürkiye +90 212 473 77 77 questions.TR@support.sonyericsson.comUnitedKingdom08705 237 237(Local rate)questions.GB@support.sonyericsson.comUnited States 1 866 766 9374 questions.US@support.sonyericsson.comUruguay 000-401-787-013(número gratuito)questions.CO@support.sonyericsson.comVenezuela 0-800-1-00-2250(número gratuito)questions.CO@support.sonyericsson.comViệt Nam 1900 1525 (miễnphí)questions.VN@support.sonyericsson.comБеларусь 8 82 00 361 0001 questions.BY@support.sonyericsson.comБългария 0800 1 8778 questions.BG@support.sonyericsson.comРоссия +7 (495) 7870986 questions.RU@support.sonyericsson.comУкраїна (+380) 44 5901515questions.UA@support.sonyericsson.comالأردن +971 4 3919 880 questions.JO@support.sonyericsson.comالإمارات العربية المتحدة+971 4 3919 880(UAE)questions.AE@support.sonyericsson.comالكويت +971 4 3919 880 questions.KW@support.sonyericsson.comالمملكة العربية السعودية800-8200-727 questions.SA@support.sonyericsson.com中国 +86 400 810 0000 questions.CN@support.sonyericsson.com台灣 +886 2 25625511 questions.TW@support.sonyericsson.comไทย 02 2483 030 questions.TH@support.sonyericsson.com19
www.sonyericsson.comSony Ericsson Mobile Communications ABSE-221 88 Lund, Sweden1222-9269.2

Navigation menu