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![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsRead This FirstCongratulations on your purchase of this VAIO(R) computer.About your VAIO computer’s configurationTo find out about the configuration of your VAIO computer, visit the Sony online supportwebsite. [Details]Some features, options, and supplied items may not be available on your VAIO computer.FeaturesAvailable features vary depending on the model or options you selected. Not all featuresdescribed in this manual are available depending on your model.IllustrationsIllustrations, photos, or screenshots in this manual may look slightly different depending onthe model or options you selected.AppsThe preinstalled apps may vary depending on the model or options you selected. The appsdescribed in this manual may not be preinstalled on your VAIO computer.Supplied manualsThe following manuals are supplied with your VAIO computer.On-screen documentationUser Guide - Introduction Version [Details]A preinstalled manual with limited information of your VAIO computer, focused onsupport and Internet connection. The User Guide - Introduction Version isreplaced with a complete version of the User Guide (this manual), after update.User Guide (this manual)General information and operation instructions about your VAIO computer includingsupport and troubleshooting informationPrinted documentationQuick Start GuideAn overview of how to set up and get started with your VAIO computerRecovery, Backup and Troubleshooting GuideInformation on how to recover and back up your VAIO computer, as well astroubleshooting informationSafety RegulationsRead carefully before activating the wireless functions such as the wireless LAN andBLUETOOTH technology.Other referencesWindows Help and Support [Details]A comprehensive resource for practical advice, tutorials, and demonstrations to help youlearn to use your VAIO computer.App help filesSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-1.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsWelcomeCongratulations on the purchase of this VAIO(R) computer.This User Guide - Introduction Version provides you with limited information aboutyour VAIO computer. To update this file to the complete version of the User Guide, seeUpdating the User Guide to the Latest Version [Details] for more information.Your VAIO computer does not support touch screen operations depending on the model youpurchased. In such a case, use a mouse for computer operations.Read this firstUpdating the User Guide to the Latest VersionConnecting to the InternetUpdating Your VAIO ComputerSolving Problems on Your VAIO Computer Using VAIO CareFinding Support InformationWindows 8 basic operationsOverviewOpening the Charms BarSearching/Starting Apps or FilesShowing the Start ScreenShowing the Running Apps ListShowing App commands or All AppsActivating Sleep Mode or Shutting Down or Restarting Your VAIO ComputerTrademarks^ Go to topRead This FirstUpdating the User Guide to the Latest VersionBy updating this User Guide - Introduction Version through the Internet, you can getthe complete version of the User Guide with detailed information on your VAIO computer.Once the User Guide is updated to the complete version, you can access it anytime evenif you are offline.With the complete version of the User Guide, you can view information about:Parts descriptionFeature and operating instructionsPrecautionsTroubleshooting informationWindows 8 basic operationsBelow is an example of a screenshot in English.Search](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-3.png)
![* Design and content of the screen are subject to change.To get the complete version of the User Guide1. Connect your VAIO computer to the Internet. [Details]2. Exit this User Guide - Introduction Version.3. Open the Charms bar [Details], then select (Search).4. Select Apps.5. Enter “VAIO Manual” in the Search box.6. Select VAIO Manual from the list.7. After a window prompting you to update the manual appears, follow the on-screeninstructions to complete the updates.This file will automatically update to the complete version of the User Guide.If the window prompting you to update the User Guide does not appear, make sureyour VAIO computer is connected to the Internet and repeat the above steps.If the update window still does not appear, launch VAIO Update so you can find anddownload the User Guide manually. See Updating Your VAIO Computer[Details] for more information on VAIO Update.HintIt may take some time to complete the update.To view help files for Windows OS and app operationsWhen you have trouble operating your VAIO computer, try referring to Windows Helpand Support or help files included with your apps.To access Windows Help and Support, open the Charms bar, then enter “Help andSupport” in the Search box. [Details]^ Go to topConnecting to the InternetYou will need to connect your VAIO computer to the Internet before updating to the completeversion of the User Guide.Before connecting to the InternetBefore using the Internet, you will need to sign up with an Internet Service Provider (ISP)and set up devices required for connecting your VAIO computer to the Internet.The following types of Internet connection services may be available from your ISP:Fiber to the Home (FTTH)Digital Subscriber Line (DSL)Cable modemSatelliteDial-upFor more information on devices required for Internet access and how to connect your VAIOcomputer to the Internet, ask your ISP.](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-4.png)
![The following is one of the Internet connection methods as an example.1. Internet2. Modem3. Router/access point4. LAN cable (not supplied)5. Wireless LANTo use the network (LAN)You can connect your VAIO computer to networks with a LAN cable. Connect one end of aLAN cable to the LAN port on the computer and the other end to your network. For detailedsettings and devices required for LAN access, ask your network administrator.NoteThe connection, setting method, or required devices may vary depending on yournetwork environment.To use the wireless LAN network (Wi-Fi)1. Open the Charms bar [Details], then select (Settings).2. Select (Network).3. Select your desired network from the list and @@Connect@@.NoteFor detailed information on network settings and devices, refer to the information fromyour Internet Service Provider (ISP) or the manuals that came with your networkdevices.^ Go to topUpdating Your VAIO ComputerBe sure to update your VAIO computer with the following apps to enhance the computer’sefficiency, security, and functionality.NoteYour VAIO computer must be connected to the Internet to download the updates.To use Windows UpdateWindows Update enables you to make your VAIO computer more stable.1. Open the Charms bar [Details], then select (Search).2. Select Settings.3. Enter “Windows Update” in the Search box.4. Select Windows Update from the list.](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-5.png)
![5. Follow the on-screen instructions to complete the updates.To use VAIO UpdateVAIO Update automatically notifies you of new updates available on the Internet thendownloads and installs them on your VAIO computer.1. Press the ASSIST button while your VAIO computer is on.VAIO Care starts.2. Select @@Maintenance@@ and VAIO Update.3. Follow the on-screen instructions to complete the updates.To update the antivirus appHelp protect your VAIO computer against security threats by keeping Internet securityprograms current with the latest updates. You can download and install the updates from thewebsite of the manufacturer.1. Open the Charms bar [Details], then select (Search).2. Select Apps.3. Enter the antivirus app name in the Search box.4. Select the antivirus app from the list.5. Follow the on-screen instructions to complete the updates.^ Go to topSolving Problems on Your VAIO Computer UsingVAIO CareWith VAIO Care, you can regularly conduct performance checks and system tune-ups onyour VAIO computer to keep it running at optimum level. Launch VAIO Care whenever aproblem arises. VAIO Care will provide appropriate measures and support information tosolve the problem.To launch VAIO CarePress the ASSIST button while your VAIO computer is on.Below is an example of a screenshot in English.* Design and content of the screen are subject to change.HintAlternatively, search VAIO Care on the Charms bar to launch VAIO Care.Refer to the help file included with VAIO Care for more information.Pressing the ASSIST button while your VAIO computer is off displays the VAIO CareRescue Mode screen. You can recover the computer by selecting @@Recover ormaintain your system@@ in case of emergency, for example, when Windows doesnot start.^ Go to top](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-6.png)
![Place the pointer at the top right corner of the screen, then move the pointer down when theCharms appear.Keyboard operationPress the C key while holding down the (Windows) key.^ Go to topSearching/Starting Apps or Files1. Open the Charms bar [Details], then select (Search).2. Select Apps or @@File@@.3. Enter keywords in the Search box.4. Select your desired app or file.^ Go to topShowing the Start ScreenTouch screen operationOpen the Charms bar [Details], then tap (Start).Mouse operationOpen the Charms bar [Details], then click (Start).Keyboard operation](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-8.png)
![Mouse operationTo show @@App commands@@:Right-click. (When the Start screen is displayed, select an app and right-click.)To show @@All apps@@:Right-click on the Start screen.Keyboard operationPress the Z key while holding down the (Windows) key.^ Go to topActivating Sleep Mode or Shutting Down orRestarting Your VAIO Computer1. Open the Charms bar [Details], then select (Settings).2. Select (Power) and Sleep, Shut down, or Restart.^ Go to topTrademarksSONY and the SONY logo are registered trademarks of Sony Corporation.VAIO, the VAIO logo, and other Sony product or service names are trademarks orregistered trademarks of Sony Corporation or any of its affiliates.Windows and the Windows logo are either registered trademarks or trademarks ofMicrosoft Corporation in the United States and/or other countries.All other names of system, products, and services are trademarks of their respectiveowners.In the manual, the TM or (R) marks are not specified.^ Go to topCopyright 2012 Sony Corporation](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-10.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsChecking Supplied ItemsCheck all items packed with the product before use.Wireless keyboard*USB keyboard*Wireless mouse*USB mouse*Remote commander*AA batteriesAlkaline batteries for the keyboard and mouse (2)*Manganese batteries for the remote commander (2)** Not supplied with all models. Availability depends on your computer’s specifications.AC adapterPower cordHintNo Recovery Media is included because your VAIO computer can be recovered usingdata stored in the hard disk drive or SSD. See Recovering from the RecoveryArea for more information.[Details]© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-12.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsParts and Controls on the FrontDescribes the features on the front of the VAIO computer, such as buttons and indicatorlights.1. WIRELESS indicator [Details]2. Disc drive indicator3. Charge indicator [Details]4. Power indicator [Details]5. Built-in microphone (monaural)6. ASSIST button [Details]7. Rotation lock button8. VOL (Volume) buttons9. Power button [Details]10. Built-in camera indicator [Details]11. Built-in camera [Details]12. Ambient light sensor [Details]13. Touch screen [Details]14. Windows buttonNotes on the LCD screenThe LCD screen is manufactured using high-precision technology. You may, however, seetiny black points and/or bright points (red, blue, or green) that continuously appear on theLCD screen. The ratio of defective pixels to all available pixels of the LCD screen is lessthan 0.0006 %. Also, depending on the viewing angle, uneven stripes of changes in colorand luminance may appear. These are normal results of the LCD screen construction and donot indicate a malfunction. Take note that returns and replacements are not accepted.Related TopicParts and Controls on the SidesParts and Controls on the BackSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-13.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsParts and Controls on the SidesDescribes the features on the sides of the VAIO computer, such as connection ports.Right side1. LAN port [Details]2. DC IN port [Details]Left side3. Media access indicator (“Memory Stick Duo” [Details], SD memory card [Details])4. “Memory Stick Duo” / SD memory card combined slot (“Memory Stick Duo” [Details],SD memory card [Details])“Memory Stick Duo” and an SD memory card cannot be inserted into the slotsimultaneously.5. USB port [Details]6. USB port [Details]7. Headphones jack [Details]8. Microphone jack [Details]Related TopicSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-15.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsParts and Controls of the KeyboardDescribes the features of the keyboard, such as keys, buttons and indicator lights.1. Caps Lock key [Details]2. Esc key3. Function keys [Details]4. Prt Sc key5. Pause / Break key6. Insert key7. Delete key8. Num Lk / Scr Lk key [Details]9. Home key10. Power switch of the keyboard11. End key12. Page Up key13. Page Down key14. WEB button15. MAIL button16. Sleep button [Details]17. Volume control buttons [Details]18. Muting button [Details]19. Shift key20. Ctrl key21. Fn key [Details]22. (Windows) key23. Alt key24. Space bar25. Backspace keySearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-18.png)
![26. Applications key27. Directional arrow keys28. Numeric keypad29. Connect indicator [Details]30. Battery indicator [Details]31. Caps lock indicator [Details]HintThere is a raised dot on the F, J and 5 keys.After 10 minutes of idle time, the keyboard enters the power saving mode and allindicator lights turn off.Related TopicReplacing the AA Battery of the KeyboardChecking the Remaining Battery Power of the KeyboardAbout the Usage Environment for the KeyboardConnecting the Wireless Keyboard© 2012 Sony Corporation](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-19.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsParts and Controls of the MouseDescribes the features of the mouse, such as buttons.Top1. Right button2. Central wheel3. Left buttonBottom1. Status light [Details]2. Power switch of the mouseRelated TopicReplacing the AA Battery of the MouseChecking the Remaining Battery Power of the MouseAbout the Usage Environment for the MouseConnecting the Wireless Mouse© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-20.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsAdding and Removing Memory ModulesIf you want to increase your computer’s speed or improve performance when runningprograms simultaneously, increase the amount of memory by installing optional memorymodules.Before you upgrade your computer’s memory, see Notes on Adding and RemovingMemory Modules.[Details]If you install memory modules into two or more slots, the dual-channel mode is enabled tohelp improve performance.The type of module and the amount of memory installed on your computer may differdepending on the model.1. Turn off your VAIO computer and peripheral devices, and disconnect the power cordand all connection cables.2. Wait for a while until your VAIO computer cools down.The inner parts of your VAIO computer may be hot just after turning off. Be careful toavoid burns while handling your VAIO computer in this state.3. Lay a clean cloth on a level, flat surface, place your VAIO computer on it as illustratedbelow. Remove the screws with a cross slot screwdriver to open the memory modulecompartment cover.The screw locations are indicated by the arrows in the illustration below.On some models, captive screws are used on the memory module compartment coverand cannot be detached from the cover.4. Touch an external metal object to discharge static electricity.Do not touch any metal parts inside your VAIO computer.5. If there is no free slot, remove the currently installed memory module. Pull the latchesin the direction of the arrows to pop up the module at an angle (1), then pull themodule out in the direction of the arrow (2).6. Remove the new memory module from its antistatic bag.7. Hold the memory module by its edge and slide it into the memory module slot with itsend terminal facing downward while aligning the notch on the module with the smallprojection in the slot.Search](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-34.png)
![8. Hold the memory module by its edge and push in until it clicks into place as shown inthe illustration.The latches on both sides of the slot snap into place to secure the module. Do nottouch any ICs (black components) on the memory module.9. Replace the memory module compartment cover and secure it with the screws youremoved in step 3.10. Connect all connection cables and peripherals that you removed in Step 1, and turn onthe computer.11. Check that the amount of system memory has correctly changed. [Details]If the amount of indicated system memory is correct, memory module installation wassuccessful.Related TopicNotes on Adding and Removing Memory Modules© 2012 Sony Corporation](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-35.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsNotes on Adding and Removing Memory ModulesBefore adding or removing memory modules, read the following precautions thoroughly.Your VAIO computer and memory modules use high precision components andelectronic connector technology. To avoid invalidation of the warranty during yourproduct warranty period, we recommend that:You should contact your dealer to install a new memory module.You should not install a memory module by yourself, if you are not familiar withupgrading memory on a computer.You should not touch the connectors or open the memory module compartmentcover.For assistance, contact an authorized Sony service/support center. To find the nearestcenter or agent, refer to online support website.[Details]If you add or remove memory modules by yourself, your VAIO computer may result inmalfunction or accident caused by breakage of slot and module, or connection mistake.In this case, repair fee will be charged.Be careful not to injure your hands or fingers with sharp edges of the memory module,inner components, or circuit boards of your VAIO computer.Be careful not to catch your fingers on any inner cables of your VAIO computer, as thecable may become loose or disconnected.If your VAIO computer is turned on while liquid such as water or other foreign objectremains inside, it may cause a fire. Be sure to remove any foreign objects and attach thememory module compartment cover before turning on your VAIO computer.Sony does not guarantee that third party memory modules will work in your VAIOcomputer. For information on third party memory modules, consult the respective salesdealers.Be sure to turn off your VAIO computer and peripherals and disconnect all attachmentsand connection cables before adding or removing memory modules. Failure to do somay cause damage to the memory module, your VAIO computer, or peripheral devices.To prevent damage from electrostatic discharge to memory modules, follow theinstructions below:Do not work at a place that produces static electricity easily, such as on a carpet.Before adding or removing memory modules, touch an external metal object fromyour VAIO computer to eliminate static electricity. Do not touch any metal parts insidethe computer.Do not open the memory module package before you are ready to install the module.The package protects the module from ESD (electrostatic discharge). To store themodule, cover it with an antistatic bag or a sheet of aluminum foil.When holding a memory module, do not touch the chips or electrical terminal of themodule.Do not insert a memory module into the slot facing in wrong direction. It may causedamage to the module or slot, or cause the circuit board to catch fire.Use a screwdriver that matches the size of the screw (such as a miniature screwdriver).Do not remove or loosen screws that are not specified to be removed.Related TopicAdding and Removing Memory ModulesViewing the System Information© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-36.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsCharging the Battery PackThe battery pack can be charged even while you are using your VAIO computer when thecomputer is connected to a power source. The charging time may vary depending onoperating conditions.1. Install the battery pack into your VAIO computer. [Details]2. Plug your VAIO computer into an AC outlet. [Details]HintThe charging time varies depending on ambient temperature.Note that at a low ambient temperature, it takes longer time to charge the battery pack.To check the battery status of your VAIO computer, click the battery icon, such as (on battery) or (plugged in), in the desktop notification area.Related TopicCharge Indicator Status ListChecking the Battery Charge CapacityExtending the Battery Life© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-38.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsExtending the Battery LifeWhen your VAIO computer is running on battery power, you can extend the battery life usingthe following methods.Use Sleep mode. [Details]When you do not need to use your VAIO computer temporarily, you can use Sleepmode. To extend the battery life, use Sleep mode frequently. If you do not intend to usethe computer for an extended period of time, turn off the computer.Resuming the computer from Sleep mode is faster than from booting up the computer.Decrease the LCD brightness of the computer screen. [Details]Turn down the volume of the speakers and headphones. [Details]Disconnect peripheral devices that are not in use.Related TopicChecking the Battery Charge CapacityCharging the Battery PackNotes on Using the Battery PackUsing Sleep Mode© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-39.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsConnecting a Power SourceConnect your VAIO computer to an AC power source. Carefully read the precautions inNotes on Using the Power Source before connection. [Details]1. Plug one end of the power cord (1) into the AC adapter (3).2. Plug the other end of the power cord into an AC outlet (2).3. Plug the cable from the AC adapter (3) into the DC IN port (4) on your VAIO computer.NoteDo not plug more than one device into the same AC outlet.The shape of the AC adapter varies depending on the model you purchased.Make sure that the power plug is firmly plugged into your VAIO computer.HintYou can purchase a power strip with a surge protector to help prevent damage to yourVAIO computer caused by sudden power surges (in an electrical storm, for example).Related TopicInstalling/Removing the Battery PackCharging the Battery PackNotes on Using the Battery PackTurning on Your VAIO ComputerShutting Down Your VAIO ComputerNotes on Using the Power Source© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-41.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsTurning on Your VAIO ComputerTurn on your VAIO computer to start Windows. Carefully read the precautions in Notes onUsing the Power Source before turning on. [Details]1. Install the battery pack on your VAIO computer [Details], and then connect to an ACoutlet. [Details]2. Lift the LCD screen lid.3. Press and hold down the (Power) button until the power indicator light turns on ingreen.Your VAIO computer is turned on, and Windows starts after a while.NoteIf you press and hold down the (Power) button for more than four seconds, your VAIOcomputer will not turn on.Press the (Power) button lightly, and release it immediately when the power indicatorlight turns on.Do not use your VAIO computer without installing the battery pack as it may cause thecomputer to malfunction.When opening the LCD screen lid, do not hold the built-in camera as it may cause yourVAIO computer to malfunction. (Built-in camera equipped models)If you press the (Power) button with the LCD screen lid closed, your VAIO computerwill not turn on.HintBy default, your VAIO computer automatically enters Sleep mode after a certain periodof inactivity while the computer is connected to an AC outlet. [Details]Related TopicInstalling/Removing the Battery PackCharging the Battery PackNotes on Using the Battery PackConnecting a Power SourceShutting Down Your VAIO ComputerRestarting Your VAIO ComputerNotes on Using the Power Source© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-42.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsShutting Down Your VAIO ComputerShut down your VAIO computer properly to avoid losing unsaved data.1. Turn off any peripherals connected to your VAIO computer.2. Save your data and close all running apps.3. Open the Charms bar [Details] and select (Settings).4. Select (Power) and Shut down.After a short time, your VAIO computer automatically turns off and the green powerindicator light turns off.Before closing the LCD screen lid, make sure the power indicator is off.NoteAn improper shutdown may cause loss of unsaved data or your VAIO computer tomalfunction.To disconnect your VAIO computer completely from an AC power source, turn off thecomputer and unplug the power cord from the AC outlet.Related TopicTurning on Your VAIO ComputerRestarting Your VAIO ComputerUsing Sleep ModeNotes on Using the Power Source© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-43.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsRestarting Your VAIO ComputerAfter changing the settings or installing an app on your VAIO computer, you may be requiredto restart the computer.1. Save your data and close all running apps.2. Open the Charms bar [Details] and select (Settings).3. Select (Power) and Restart.Your VAIO computer will restart.Related TopicTurning on Your VAIO ComputerShutting Down Your VAIO Computer© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-44.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsUsing Sleep ModeIn Sleep mode, all unnecessary devices of your VAIO computer are turned off, though somedevices stay on to retain the computer’s state including data you are working on. Sleepmode is useful when you take a short rest, for example.With the default Sleep mode settings, Rapid Wake is enabled and the computer’s state issaved to the built-in storage device.To activate Sleep mode1. Open the Charms bar [Details] and select (Settings).2. Select (Power) and Sleep.The power indicator light turns off when your VAIO computer enters Sleep mode.HintBy default, your VAIO computer enters Sleep mode automatically after about 30minutes of inactivity while running on AC power.The operations below also place your VAIO computer into Sleep mode.Press the (Power) button (with the default setting).Note that if you press and hold down the (Power) button for more than fourseconds, your VAIO computer will turn off automatically. Doing this will erase allunsaved data.Close the LCD screen lid and leave the computer unused for a few seconds.To return to Normal mode1. Press the (Power) button.NoteBy default, your VAIO computer automatically enters Hibernate mode when the batterypack becomes weak. However, depending on the operating conditions, the computermay fail to enter Hibernate mode.If this occurs and the battery pack is running out of power, the computer will be turnedoff, resulting in loss of unsaved data.While the computer is running on battery power, save data frequently.Before moving your VAIO computer, make sure that the power indicator light is off toavoid impact or vibration to the running hard disk drive.HintIf you press and hold down the (Power) button for more than four seconds, your VAIOcomputer will turn off automatically. Doing this will erase all unsaved data.You can restore your VAIO computer from Sleep mode to Normal mode by opening theLCD screen lid.To change the action when you open the lid, start VAIO Control Center [Details] andchange the settings in @@@Power Management@@@.Related TopicNotes on Using the Power SourceNotes on Sleep ModeExtending the Battery LifeChanging the Rapid Wake (Sleep Mode) SettingsSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-46.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsSelecting a Power PlanPower management helps you set up power plans to suit your requirements for powerconsumption.1. Open Control Panel. [Details]2. Select Hardware and Sound and Power Options.3. Select your desired power plan.4. If you want to change the power plan settings, select Change plan settings on theright of your desired power plan in the Power Options window.By selecting Change advanced power settings, you can change the advancedsettings.Refer to Windows Help and Support for more information on the power plansettings. [Details]HintThe power status icon indicates what kind of power source your VAIO computer iscurrently using, and you can see the computer’s power status by selecting this icon.© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-48.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsEnable/Disable the Touch Screen<Touch screen equipped models>By default, the touch screen of your VAIO computer is enabled. To disable/enable the touchscreen, follow these steps:1. Open Control Panel [Details] and select Hardware and Sound and Pen andTouch.2. Select the Touch tab.3. Select or clear the Use your finger as an input device check box.Select the check box to enable the touch screen or clear it to disable the touch screen.4. Select OK.Related TopicHow to Use the Touch Screen<Touch screen equipped models>© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-54.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsEnlarging the Text Size (DPI)<Touch screen equipped models>You can change the DPI to enlarge the font size, making it easier to touch specific text.1. Open Control Panel [Details] and select Customize Desktop and Make textand other items larger or smaller.2. Select the desired settings from the options on the screen and Apply.3. If a message prompts you to log off, select Log off now.4. Log on again.The text font size for Windows changes.HintYou can select Set custom text size (DPI) on the left of the Display window toset the text size more easily.© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-55.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsChanging the Resolution (Size) of the ScreenImageYou can change the screen resolution to adjust the size of the characters and images on thecomputer screen.Refer to Windows Help and Support [Details] for more information.1. Right-click on the desktop [Details] and select Screen resolution.2. Select the current screen resolution next to Resolution and move the slider tochange the screen resolution.NoteYou may not be able to play high-resolution videos depending on the amount of videomemory on your VAIO computer. In such a case, lower the screen resolution.Do not change the display resolution while using video/image apps or playing DVDs, asit may cause unsuccessful playback/display or unstable system operations.Related TopicNotes on the LCD screen© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-57.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsConnecting External Speakers or HeadphonesYou can connect external sound output devices (such as speakers or headphones) to yourVAIO computer.1. Connect external speakers to the headphones jack [Details] with a speaker cable(not supplied).NoteTurn down the volume of the speakers before turning them on.HintRefer to the manual that came with your speakers or headphones.Related TopicAdjusting the Speakers VolumeConnecting an External MicrophoneChanging the Sound Output DeviceAdjusting the Volume in Windows© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-60.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsConnecting an External MicrophoneYou can connect an external microphone to your VAIO computer and enjoy voice chat, etc.1. Plug the microphone cable into the microphone jack [Details].NoteIf you connect or disconnect the microphone to/from your VAIO computer while runninga voice recording app, voice recording may fail or the app may exit.Connect the microphone and select it as the sound recording device for Windows beforestarting the app.HintUse a plug-in-power microphone.Refer to the manual that came with your microphone.If microphone feedback occurs, move the microphone away from your speakers.Related TopicAdjusting the Microphone VolumeConnecting External Speakers or Headphones© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-61.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsChanging the Sound Output DeviceIf there is no sound from the device connected to your VAIO computer, you need to changethe device for sound output.1. Open Control Panel. [Details]2. Select Hardware and Sound.3. Select Sound.4. Select the Playback tab.5. Ensure there is a check mark next to the icon of the device you intend to outputcomputer sound from.If there is no check mark next to the icon, select it and Set Default.6. Select OK.© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-62.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsAdjusting the Volume in WindowsYou can adjust the volume on each app from Control Panel.1. Open Control Panel. [Details]2. Select Hardware and Sound.3. Select Adjust system volume under Sound.4. Move a slider in Device up and down to your desired volume level.When the volume is turned off ( ), select (Deactivate muting) to turn on thevolume ( ). When the volume has been minimized, turn the volume up with theslider.To turn off the Windows startup sound1. Open Control Panel. [Details]2. Select Hardware and Sound.3. Select Sound.4. Select the Sounds tab.5. Clear the Play Windows Startup sound check box.6. Select OK.Related TopicAdjusting the Speakers VolumeAdjusting the Microphone VolumeConnecting External Speakers or Headphones© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-63.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsAdjusting the Microphone VolumeYou can adjust the volume level of the microphone.1. Open Control Panel [Details].2. Select Hardware and Sound.3. Select Sound.4. Select the Recording tab.5. Double-click the microphone icon.6. Select the Levels tab in the Microphone Properties window.7. Move a slider in Microphone right and left to your desired volume level.If the microphone volume is still not loud enough even at the maximum volume level,move a slider in Microphone Boost right and left to adjust the volume level.8. Select OK.Related TopicConnecting an External MicrophoneAdjusting the Speakers VolumeAdjusting the Volume in Windows© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-64.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsPlaying Surround Sound Using S-FORCE FrontSurround 3DS-FORCE Front Surround 3D is a virtual surround technology which allows you to enjoypowerful and realistic surround sound using the built-in speakers. Its effect is especiallynoticeable when you are watching movies.1. Start VAIO Control Center. [Details]2. Select Sound.3. Select Use S-FORCE Front Surround 3D in Sound Effect Settings.NoteS-FORCE Front Surround 3D works only on sound output from the built-in speakers.Simultaneous use of S-FORCE Front Surround 3D and Dolby Home Theater v4 is notpossible.Simultaneous use of S-FORCE Front Surround 3D and Dolby Home Theater v4 orClearAudio+ is not possible.HintTo achieve maximum effect of S-FORCE Front Surround 3D, place your VAIO computerdirectly across from your listening position and stay within the optimum distance:approximately 3.3 feet (1 m) from the computer.Related TopicAdjusting the Speakers VolumeAdjusting the Volume in Windows© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-65.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsConnecting an External DriveConnect an external disc drive or hard disk drive to a USB port on your VAIO computer.1. Plug the power cord of your external drive into an AC outlet (1).2. Plug one end of a USB cable (3) (not supplied) into the USB port (2), and the otherend to the external drive. [Details]NoteBe sure to connect an external drive to a power source with an AC adapter (if supplied).HintYou may need to install a driver depending on the external drive you use.In addition, procedures to connect and use an external drive vary depending on thedrive you use. Refer to the manual that came with your external drive for moreinformation.Related TopicConnecting a USB Device© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-66.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsConnecting to the Internet with a WiredConnectionBefore using the Internet, you need to sign up with an Internet Service Provider (ISP) andset up devices required for connecting your VAIO computer to the Internet.Connect one end of a LAN cable (not supplied) to the LAN port on your VAIO computer andthe other end to your network.NoteFor detailed information on devices required for Internet access and how to connectyour VAIO computer to the Internet, ask your ISP.When connecting your VAIO computer to the Internet, be sure to use a cable withnetwork or Ethernet printed on it.Do not plug a telephone cable into the LAN port on your VAIO computer.If the computer is connected to the one of the networks or the LAN port is connected tothe telephone lines mentioned below, high electric current to the port may causedamage, overheating, or fire.Any network, except 1000BASE-T/100BASE-TX/10BASE-T type networksPublic telephone subscriber linePrivate branch exchange (PBX)Home (intercom speakerphone) or business-use telephone lines (multi-line businesstelephone)HintTo connect your VAIO computer to the Internet using the wireless LAN function, youneed to set up the wireless LAN network. [Details]Related TopicAbout the Internet Connection ServicesAbout the Network (LAN)Starting Wi-Fi (Wireless LAN) Communications© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-79.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsStarting Wi-Fi (Wireless LAN) CommunicationsYou can establish Wi-Fi (wireless LAN) communications between your VAIO computer andan access point (not supplied).Before using Wi-Fi (wireless LAN), make sure a access point (not supplied) is on andoperating.1. Connect an access point to your VAIO computer.Refer to Windows Help and Support [Details] and the manual that came with theaccess point for more information.2. Open the Charms bar [Details] and select (Settings).3. Select Change PC settings at the lower right corner of the bar.4. Select Wireless in the left pane of the PC settings screen.5. Make sure Airplane mode is Off and the Wi-Fi setting under Wireless devicesis On.HintRefer to Windows Help and Support for more information on Airplanemode. [Details]6. Open the Charms bar [Details] and select (Settings).7. Select (the Network icon).8. Select the desired access point and Connect.After the connection is established, Connected appears in the selected wirelessaccess point field.If a security key [Details] entry window appears, enter the security key as required andselect OK. Note that security keys are case-sensitive.NoteOn IEEE 802.11a/b/g/n equipped models, when only the 2.4 GHz Wi-Fi (wireless LAN)function is enabled, your VAIO computer cannot connect to a 5 GHz Wi-Fi (wirelessLAN) access point. Also, when only the 5 GHz Wi-Fi (wireless LAN) function is enabled,the computer cannot connect to a 2.4 GHz Wi-Fi (wireless LAN) access point.On IEEE 802.11b/g/n equipped models, when the 2.4 GHz Wi-Fi (wireless LAN) functionis disabled, the computer cannot connect to an access point. Also, the computer cannotconnect to a 5 GHz Wi-Fi (wireless LAN) access point.It may take some time to find and connect to a Wi-Fi (wireless LAN) access point beforestarting communications via Wi-Fi (wireless LAN).HintOnce you connect your VAIO computer to the access point by entering the security key,the access point will be registered in the computer. You do not have to enter the securitykey for subsequent connections.To check Wi-Fi (wireless LAN) connection statusShow the desktop [Details] and move the mouse pointer over (the Network icon) in thedesktop notification area to check the Wi-Fi (wireless LAN) connection status, such as theaccess point currently connected to your VAIO computer.Related TopicAbout the Wi-Fi (Wireless LAN) StandardsSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-82.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsStopping Wi-Fi (Wireless LAN) CommunicationsYou can stop Wi-Fi (wireless LAN) communications by following these steps.1. Open the Charms bar [Details] and select (Settings).2. Select (the Network icon).3. Select the desired access point and @@@Disconnect@@@.NoteDo not disable the Wi-Fi (wireless LAN) function while accessing remote documents,files, or resources, as it may result in data loss.Related TopicAbout the Wi-Fi (Wireless LAN) StandardsStarting Wi-Fi (Wireless LAN) CommunicationsNotes on Using the Wi-Fi (Wireless LAN) FunctionDisabling the Wi-Fi (Wireless LAN) Function© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-84.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsDisabling the Wi-Fi (Wireless LAN) FunctionYou can disable the Wi-Fi (Wireless LAN) function by following these steps.1. Open the Charms bar [Details] and select (Settings).2. Select Change PC settings at the lower right corner of the bar.3. Select Wireless in the left pane of the PC settings screen.4. Change the Wi-Fi setting under Wireless devices to Off.HintTo enable the Wi-Fi (wireless LAN) function, turn off Airplane mode and change theBluetooth setting under Wireless devices to On.You can disable all wireless functions by turning on Airplane mode.The wireless function(s) whose setting is on will be enabled when you turn off Airplanemode. When any wireless function is enabled, the WIRELESS indicator light turns on.Refer to Windows Help and Support for more information on Airplane mode.[Details]Related TopicAbout the Wi-Fi (Wireless LAN) StandardsStarting Wi-Fi (Wireless LAN) CommunicationsNotes on Using the Wi-Fi (Wireless LAN) Function© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-85.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsAbout a Security Key for Wi-Fi (Wireless LAN)A security key is a security protocol for Wi-Fi (wireless LAN) that encrypts data transmittedon Wi-Fi (wireless LAN). It is also referred to as an encryption key or a WEP (WiredEquivalent Privacy) key.The security key allows wireless devices that have the same key, such as a Wi-Fi (wirelessLAN) access point and a computer, to communicate with each other on Wi-Fi (wirelessLAN).The security key is assigned to each access point by default. (Make sure the default securitykey has been changed to protect data from unauthorized use.) If you cannot find the defaultsecurity key, refer to the manual that came with your access point.If you enter a wrong security key, follow these steps to re-enter the security key.1. Open the Charms bar [Details] and select (Settings).2. Select (the Network icon).3. Right-click the desired network and select @@@Display connectionproperty@@@.4. Select the Security tab.5. Enter a security key in the Network security key field and select OK.Related TopicAbout the Wi-Fi (Wireless LAN) StandardsStarting Wi-Fi (Wireless LAN) CommunicationsNotes on Using the Wi-Fi (Wireless LAN) Function© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-86.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsCommunicating with Another BLUETOOTH(R)Device such as a MouseYou can connect BLUETOOTH devices to your VAIO computer.For details on BLUETOOTH communication, see About the BLUETOOTH Function.[Details]1. Open the Charms bar [Details] and select (Settings).2. Select Change PC settings at the lower right corner of the bar.3. Select Wireless in the left pane of the PC settings screen.4. Make sure that Airplane mode is Off and the Bluetooth setting is On.HintIf your VAIO computer is compliant with BLUETOOTH high speed technology andyou intend to use it for high-speed communications, change the Wi-Fi settingunder Wireless devices to On, too.Make sure that the WIRELESS indicator light on your VAIO computer is on.5. Select Devices in the left pane of the PC settings screen.6. When connecting a BLUETOOTH mouse, turn it on and press the button to connectthe mouse.HintRefer to the manual that came with your BLUETOOTH device for the procedure tohave the device ready for connection.7. Select (wi1070).Your VAIO computer searches for devices and displays a device list. Follow the on-screen instructions to register your device.NoteDepending on the BLUETOOTH device, it may take some time for your VAIO computerto find the device. If your device does not appear in the list, repeat the procedure tohave the device ready for connection (for example, pressing the button for connection).Depending on the BLUETOOTH device, the procedure to establish connection mayvary. Refer to the manual that came with the device for the procedure.HintFor details on the operations, open Windows Help and Support [Details], and enter“BLUETOOTH” in the search box.A window appears for passcode input if a BLUETOOTH device is requestingauthentication to establish connection. Follow the on-screen instructions to share thepasscode between the BLUETOOTH device and your VAIO computer. If you do not wishto connect, select the (wi1080) button in the window.A passcode is a secret number that is entered by a user to use for the authenticationprocess to allow two BLUETOOTH devices to communicate with each other. Enterthe same alphanumeric string (case-sensitive) for both devices to allow them tocommunicate with each other. You can change the passcode every time you performauthentication, providing you enter the same passcode for both devices during theauthentication process. For details on the passcode of a BLUETOOTH device, referto the manual that came with the device. If no BLUETOOTH passcode is entered fora certain time, the connection process will be terminated for security. In this case, tryagain.Related TopicAbout the BLUETOOTH(R) FunctionSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-90.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsStopping BLUETOOTH(R) CommunicationsYou can stop BLUETOOTH communications by following these steps.1. Open the Charms bar [Details] and select (Settings).2. Select Change PC settings at the lower right corner of the bar.3. Select Wireless in the left pane of the PC settings screen.4. Change the Bluetooth setting under Wireless devices to Off.HintWhen Airplane mode is Off, the WIRELESS indicator light on your VAIO computerstays on.Related TopicAbout the BLUETOOTH(R) FunctionCommunicating with Another BLUETOOTH(R) Device such as a MouseNotes on Using the BLUETOOTH(R) Function© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-92.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsAbout BLUETOOTH(R) SecurityThe BLUETOOTH wireless technology has an authentication function, which allows you tocontrol communication with other devices.The authentication function helps you prevent unwanted anonymous BLUETOOTH devicesfrom accessing your VAIO computer. The first time two BLUETOOTH devices communicate,a common passcode (a password required for authentication) should be identified to registerboth devices. Once a device is registered, there is no need to re-enter the passcode.For details, open Windows Help and Support [Details], and enter “BLUETOOTH” in thesearch box.Related TopicAbout the BLUETOOTH(R) FunctionCommunicating with Another BLUETOOTH(R) Device such as a MouseStopping BLUETOOTH(R) CommunicationsNotes on Using the BLUETOOTH(R) Function© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-93.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsCombinations and Functions with the Fn KeyPress and hold down the Fn key and another key simultaneously to perform a keyboardshortcut action.For example, to adjust the LCD brightness: Fn+F5ĺ3UHVVDQGKROGGRZQWKHFn key,then press the F5 key.Some keyboard functions can only be used while Windows is running.Wireless keyboard supplied modelsFn + / (F5/F6)Press the button repeatedly to adjust the LCD brightness of your computer screen. [Details]To decrease lighting intensity, press the Fn+F5 keys.To increase lighting intensity, press the Fn+F6 keys.Fn + Scr Lk (Scroll Lock)Works differently depending on the software you use. Refer to the help file included with thesoftware for more information.USB keyboard supplied modelsFn + / (F5/F6)Press the button repeatedly to adjust the LCD brightness of your computer screen. [Details]To decrease lighting intensity, press the Fn+F5 keys.To increase lighting intensity, press the Fn+F6 keys.Fn + Scr Lk (Scroll Lock)Works differently depending on the software you use. Refer to the help file included with thesoftware for more information.Fn + Pause (Pause)Works differently depending on the software you use. Refer to the help file included with thesoftware for more information.Fn + Break (Break)Works differently depending on the software you use. Refer to the help file included with thesoftware for more information.Fn + Pg Up (Page Up)Goes to the previous page.Fn + End (End)Moves the cursor to the end of a line or page.Fn + Pg Dn (Page Down)Goes to the next page.Fn + Home (Home)Moves the cursor to the top of a line or page.Fn + (E)Ejects a disc from the optical disc drive.Search](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-98.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsInserting/Removing “Memory Stick”You can use “Memory Stick” to save data or transfer images between a digital camera andyour VAIO computer. To insert/remove “Memory Stick”, follow these steps.To Insert “Memory Stick”1. Locate the “Memory Stick” slot.HintThe “Memory Stick” slot on your computer also works as an SD memory card slot.2. Hold “Memory Stick” [Details] with the arrow pointing toward the slot, and carefullyslide it into the slot until it clicks into place.“Memory Stick” is automatically detected by your system and the contents of “Memory Stick”are displayed*. If nothing appears on the desktop, click (Start) and Computer, anddouble-click the “Memory Stick” icon*.* The drive letter for the “Memory Stick” slot, such as “E:”, may vary depending on thesystem configuration of your VAIO computer.NoteThe “Memory Stick” icon will appear in the Computer window after you insert “MemoryStick” into the slot.If “Memory Stick” cannot be inserted easily, remove it gently, and verify you are insertingit in the proper direction. Be sure to hold “Memory Stick” with the arrow pointing in thecorrect direction as you insert it into the slot. To avoid damaging your VAIO computer orthe media, do not force “Memory Stick” into the slot if you cannot insert it smoothly.HintWhen you insert “Memory Stick” into the slot for the first time, you may be prompted toinstall driver software. If prompted, follow the on-screen instructions to install thesoftware.To remove “Memory Stick”1. Locate the “Memory Stick” slot.HintThe “Memory Stick” slot on your computer also works as an SD memory card slot.2. Check that the Media Access indicator light is off.3. Push in “Memory Stick” toward your VAIO computer and release.4. Pull “Memory Stick” out of the slot.NoteDo not remove “Memory Stick” while the Media Access indicator light is on. If you do,you may lose data. Large volumes of data may take time to load, so make sure theindicator light is off before removing “Memory Stick”.Be sure to remove “Memory Stick” gently, or it may pop out unexpectedly.Related TopicSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-111.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsFormatting “Memory Stick”“Memory Stick” is formatted in the specific FAT format by default and is ready for use.Be sure to use the device that is designed to format the media and supports “Memory Stick”when formatting the media.If you want to reformat the media with your VAIO computer, follow these steps.NoteFormatting “Memory Stick” erases the entire data stored on the media. Be sure to makea backup copy of important data to avoid erasing it.Do not remove “Memory Stick” from the slot while formatting. This could cause amalfunction.1. Locate the “Memory Stick” slot.HintThe “Memory Stick” slot on your computer also works as an SD memory card slot.2. Carefully slide “Memory Stick” into the slot until it clicks into place. [Details]3. Click (Start) and Computer.4. Right-click the “Memory Stick” icon and select Format.The Format Memory Stick window appears.5. Click Restore device defaults.The size of the allocation unit and file system will change to default settings.NoteDo not select NTFS from the File system drop-down list as it may cause amalfunction.HintThe formatting process will be completed more quickly if you select QuickFormat in Format options.6. Click Start.Follow the on-screen instructions.NoteIt may take time to format “Memory Stick” depending on the media type.Related TopicAbout “Memory Stick”Compatible “Memory Stick”Inserting/Removing “Memory Stick”Notes on Using “Memory Stick”© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-113.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsCreating/Changing/Removing Your WindowsPasswordSetting the Windows password allows you to protect your VAIO computer from unauthorizedaccess by making the user enter the password when the computer is turned on or returnsfrom power saving mode to Normal mode.Refer to Windows Help and Support for more information on the Windows password.[Details]1. Open the Charms bar [Details] and select (Settings).2. Select Change PC settings at the lower right corner of the bar.3. Select Users in the left pane of the PC settings screen.4. Select Create a password or Change your password.5. Follow the on-screen instructions to enter your password.NoteDo not forget your password. Write down the password and keep it in a secure place.HintYou can enter a hint in order to recall your password if you forget it. You can also createa password reset disc that can be used to create a new password. Refer to WindowsHelp and Support for more information on the Windows password. [Details]Related TopicSetting/Changing the Power-on Password© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-119.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsUsing the Antivirus App for Your VAIO ComputerProtect your VAIO computer against computer viruses by using the antivirus app.You can keep the antivirus app current with the latest updates by downloading and installingthe updates from the website of the app publisher. To update the antivirus app, find theantivirus app installed on your VAIO computer from the following and follow these steps.Trend Micro:1. Make sure your VAIO computer is connected to the Internet.2. Start Trend Micro Titanium Maximum Security. [Details]3. Follow the on-screen instructions.McAfee:1. Make sure your VAIO computer is connected to the Internet.2. Start McAfee Internet Security or McAfee Total Protection. [Details]3. Follow the on-screen instructions.Kaspersky Internet Security:1. Make sure your VAIO computer is connected to the Internet.2. Start Kaspersky Internet Security. [Details]3. Follow the on-screen instructions.NoteThe actual procedure may be different from the above depending on the version of theapp installed on your VAIO computer. In such a case, follow the on-screen instructions.HintRefer to the help file included with your app for more information.© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-120.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsEncrypting Your Data with the TPM (BitLocker)<TPM security chip equipped models><BitLocker supported models>You can use BitLocker included with Windows 8 Pro to encrypt the data on the built-instorage device.Refer to Windows Help and Support for more information on the BitLocker settings andoperations. [Details]To unlock the BitLocker-protected drive with a USB flash drive, follow these steps:1. Press the ASSIST button while your VAIO computer is off.The VAIO Care Rescue Mode screen appears.2. Select Start BIOS setup.Enter a password if it has already been set.The BIOS setup screen appears.3. Press the or key to select the Security tab and change the Change TPMState setting to Enable.4. Press the or key to select Boot and change the External Device Bootsetting to Enabled.5. Change the boot device order to put Internal Hard Disk Drive in Boot Prioritybefore External Device.6. Press the or key to select Exit, select Exit Setup, and then press the Enterkey.7. When the confirmation prompt appears after your VAIO computer restarts, selectExecute.8. Refer to Windows Help and Support to enable BitLocker.9. Save a password on the USB flash drive in the recovery password save window.Then, follow the on-screen instructions to restart your VAIO computer. After thecomputer restarts, the BitLocker encryption starts.NoteAfter you update the BIOS settings using VAIO Update, the BIOS settings arerestored to the default. In this case, you need to repeat the above steps.It takes several hours to complete the BitLocker encryption.Do not encrypt an external device containing the recovery password, such as a USBflash drive, using Windows BitLocker Drive Encryption.© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-121.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsNotes on Using the TPM<TPM security chip equipped models>Before using the Trusted Platform Module (TPM), read the following precautions for correctuse.Notes on the BIOS settingsResetting the TPM settings in the BIOS setup screen makes your TPM-encrypted datainaccessible. If you have the TPM-encrypted data, make a backup copy before resettingthe settings, if needed.Before enabling the TPM in the BIOS setup screen, set the BIOS password [Details] toprevent unauthorized users from changing the TPM settings.Notes on data management with the TPMThe TPM security feature on your VAIO computer does not ensure complete security ofyour data and hardware.Sony assumes no liability for any problems and damage arising out of your use of orinability to use the TPM.Back up your data on the TPM or the built-in storage device before sending your VAIOcomputer for repair, and keep your backup data private from other users.Sony assumes no liability for any data loss arising out of repairs.The TPM will also be replaced if your computer motherboard needs replacement duringthe course of repair.Perform the operation and maintenance of the TPM-related data at your own risk. Sonyassumes no liability for any problems arising out of your operation and maintenance.© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-122.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsCreating PartitionsThis topic describes how to create partitions.1. Open Control Panel [Details] and select System and Security, and Createand format hard disk partitions under Administrative Tools.If the User Account Control window appears, select YES.HintIf you are currently signed into your VAIO computer as a standard user, you maybe prompted to enter an administrator name and password.2. Right-click the C: drive and select Shrink Volume.3. Enter the size of the partition to be created in Enter the amount of space toshrink in MB and select Shrink.4. Right-click Unallocated and select New Simple Volume.5. Follow the on-screen instructions.Related TopicCreating Other Drives (Modifying Partitions)Removing Recovery Contents to Free up Disk Space© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-128.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsRemoving Recovery Contents to Free up DiskSpaceYour built-in storage device contains the recovery area where the data for system recoveryis stored. If your VAIO computer includes a solid state drive (SSD), you might want tominimize the recovery area by removing such data.Once you have removed the data for system recovery, you need the Recovery Media forlater system recovery.1. Create Recovery Media if you have not yet created it. [Details]2. If you recover your VAIO computer from the Recovery Media (optical discs) on themodel without a built-in optical disc drive, connect an external optical disc drive (notsupplied) to the computer. [Details]If an AC adapter is supplied with the external optical disc drive, plug the AC adapterinto a power source.3. Insert the disc into the optical disc drive or connect the USB flash drive (not supplied)to the USB port while your VAIO computer is in Normal mode.4. Turn off your VAIO computer and turn it on once again.If you are using an external optical disc drive or the USB flash drive, turn off thecomputer, press the ASSIST button to display the VAIO Care Rescue Modescreen, and select Start from media (USB device/optical disc).Follow the on-screen instructions until the Choose an option screen appears.5. Select Troubleshoot and Recovery and maintenence.Follow the on-screen instructions until the VAIO Care (Rescue Mode) :Recovery and maintenence screen appears.6. Select Tools and @@@Remove recovery partition@@@.7. Follow the on-screen instructions.Related TopicCreating Other Drives (Modifying Partitions)Creating Partitions© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-129.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsAbout Types of BackupYou can use the Windows Backup and Restore feature to back up your valuable data.There are several types of backup to meet your needs, as described below.Backing up filesYou can select and back up folders and files stored on your VAIO computer to a DVD or anexternal hard disk drive. For details on how to back up data, refer to Windows Help andSupport.Backing up system imagesYou can create a backup copy of the whole system of your VAIO computer. If the built-instorage device or the computer ever stops working, you can use the system image to restorethe computer as it was when backed up.To create a system image, you need an optional hard disk drive formatted in NTFS format.You can also back up a system image to optical discs such as Blu-ray Disc or DVD disc.For details on how to create a system image, refer to Windows Help and Support.[Details]NoteWe will not restore or compensate for any lost or damaged data under anycircumstances including failure of your VAIO computer.Create Recovery Media soon after purchasing your VAIO computer. In the event thatyou cannot make a backup copy of your data with the Windows feature due to computermalfunctions, you can use the backup tool included in Recovery Media to back up yourdata.For information on how to create Recovery Media, see Creating Recovery Media.[Details]HintIf your VAIO computer is equipped with no disc drive, you need to connect an externaldevice, such as an external hard disk drive or DVD drive, to the computer beforebackup, or you need to resize the partition of your C: drive and create another partitionbefore backup. [Details]Related TopicAbout BackupBacking Up Your Data when You cannot Start WindowsRestoring Your Data with VAIO Data Restore ToolRestoring System Files Using the Restore Point when You cannot Start Windows© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-131.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsCreating a Restore PointA restore point enables you to restore your computer system files to a previous state,depending on when the restore point was created.Typically, restore points are created automatically, for example when you install a softwaredriver. However, we recommend that you create a new restore point manually beforeinstalling any software or software drivers on your VAIO computer.Refer to Windows Help and Support for information on creating a restore point.[Details]Related TopicRestoring Your Data with VAIO Data Restore ToolRestoring System Files Using the Restore Point when You cannot Start Windows© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-132.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsBacking Up Your Data when You cannot StartWindowsIf you cannot start Windows, back up your data with VAIO Care Rescue.To rescue your data1. Press the ASSIST button while your VAIO computer is off to start VAIO CareRescue.HintIf the display language selection window appears, select your desired languageand click OK.2. Click Tools and Rescue Data.3. Follow the on-screen instructions.NoteIf your VAIO computer is equipped with the USB port that is compliant with the USB 2.0standard when you use a USB device to back up your data, connect the USB device tothe port.HintAlternatively, you can start VAIO Care Rescue with Recovery Media. [Details]It is recommended that you select an external hard disk drive as a location to saverescued files if you select Custom rescue.Notes on using Rescue DataHandle rescued files with care to protect from unauthorized access.Disable the Windows hard disk drive encryption feature before using Rescue Data toback up and restore your data.However, rescued files which are not encrypted on the built-in storage device can beeasily accessed by unauthorized users using Recovery Media and this software.Therefore, after using the software, be sure to set the power-on or hard disk password,enable the Windows hard disk drive encryption feature, and keep the Recovery Media ina secure place to protect rescued files from unauthorized access.To restore copyright protected data, such as music files organized by digital mediaplayback software, use a backup tool specified by the software you used to import suchdata. Sony does not guarantee the playback compatibility of data which is not restoredwith the specified backup tool.Using Rescue Data does not guarantee to back up all the data on your built-instorage device.Sony assumes no liabilities for any loss of your data arising out of the backup process.Use the power cord or the AC adapter to power your VAIO computer while using thissoftware.Rescued files may be divided into two or more files and saved in a specified location orrenamed, depending on the location you select. Use VAIO Data Restore Tool torestore the rescued files. [Details]If an external hard disk drive or optical disc drive does not support the USB connection,you need to install a software driver.Related TopicAbout BackupAbout Types of BackupSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-133.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsCreating Recovery MediaFollow the instructions below to create Recovery Media.To create Recovery MediaHintYou can use optical discs and a USB flash drive as Recovery Media. However, it isrecommended that you use DVD-R or BD-R media, since you may accidentally deletethe data on the USB flash drive.The types of media your VAIO computer supports differ depending on the model youpurchased.The types of media you can use for Recovery Media are DVD-R/BD-R/DVD+R/DVD+RDL/DVD-R DL/DVD+RW/DVD-RW/BD-RE/BD-R DL/BD-RE DL.The types of media your VAIO computer supports, the number of necessary discs, andthe capacity of the USB flash drive you need will be displayed during the RecoveryMedia creation process.1. Connect your VAIO computer to the Internet, download and install the latest updatesusing VAIO Update.2. If you create Recovery Media (optical discs) on the model without a built-in optical discdrive, connect an external optical disc drive (not supplied) to your VAIO computer.[Details]If an AC adapter is supplied with the external optical disc drive, plug the AC adapterinto a power source.3. Click (Start), All Programs, and VAIO Care.If the User Account Control window appears, click Yes.HintIf you are currently logged onto your VAIO computer as a standard user, you maybe prompted to enter an administrator name and a password.4. Click Advanced Tools, Restore and recovery, and Create RecoveryMedia.5. Read the on-screen instructions carefully, and then click Next.6. Follow the on-screen instructions.NoteIt may take some time to display the current status of the procedure.Do not eject or disconnect the media while creating Recovery Media, as doing so mayresult in a failure of the process.Keep the Recovery Media in a secure place.Notes on creating Recovery MediaRecovery Media is specific to your VAIO computer on which it was created.Create Recovery Media immediately after your VAIO computer is ready for use. In thefollowing cases, you may not be able to recover the computer from the recovery areaand Recovery Media will be necessary:You have modified the recovery area with software designed for data modification.You have installed an operating system different from the preinstalled operatingsystem on the computer.You have formatted your built-in storage device without using VAIO Care Rescue.Do not touch or soil the surface of the discs. Fingerprints or dust on the surface maycause read/write errors.Search](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-139.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsRecovering from the Recovery AreaRecovery from the recovery area on the built-in storage device is faster than recovery usingRecovery Media.See Notes on Recovery [Details] before recovery.1. Press the ASSIST button while your VAIO computer is off to start VAIO CareRescue.If the Edit Boot Options window is displayed, press the Enter key.VAIO Care Rescue starts.HintIf the display language selection window appears, select your desired languageand click OK.2. Click Start recovery wizard.3. Follow the on-screen instructions.HintTo perform the custom recovery, select Tools and click Start advanced recoverywizard.Related TopicAbout RecoveryCreating Recovery MediaRecovering from Recovery MediaNotes on Recovery© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-141.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsRecovering from Recovery MediaIf the recovery area data has been corrupted or erased, you can use Recovery Media torecover your VAIO computer. However, it takes longer time to recover using Recovery Mediathan using the recovery area.1. If you recover your VAIO computer from Recovery Media (optical discs) on the modelwithout a built-in optical disc drive, connect an external optical disc drive (not supplied)to the computer. [Details]If an AC adapter is supplied with the external optical disc drive, plug the AC adapterinto a power source.NoteIf your VAIO computer is equipped with the USB port that is compliant with the USB2.0 standard, connect a USB device to the port.2. Insert the disc into the optical disc drive or connect a USB flash drive to the USB porton your VAIO computer while the computer is in Normal mode.NoteIf your VAIO computer is equipped with the USB port that is compliant with the USB2.0 standard, connect a USB device to the port.3. Turn off your VAIO computer and turn it on once again.If you are using the external optical disc drive or the USB flash drive, press the F11key repeatedly until the VAIO logo screen disappears.The Windows Boot Manager screen is displayed.If the screen does not appear, restart the computer and try again.4. Press the or key to select Start VAIO Care Rescue and press the Enter key.HintIf the display language selection window appears, select your desired languageand click OK.5. Select Start recovery wizard.6. Follow the on-screen instructions.HintTo perform the custom recovery, select Tools and click Start advanced recoverywizard.If you cannot recover your VAIO computer using the USB flash drive, connect the driveto another USB port on the computer and try recovering the computer again.Related TopicAbout RecoveryCreating Recovery MediaRecovering from the Recovery AreaNotes on Recovery© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-142.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsKeeping Your VAIO Computer in OptimumCondition (VAIO Care)With VAIO Care, you can perform the following operations to keep your VAIO computerrunning at an optimum level.Conduct regular performance checks and tune-ups.Find support information (the support website URL, the contact information phonenumber, etc.).Start VAIO Care just by pressing the ASSIST button and search for appropriatemeasures if you have any problem.1. Press the ASSIST button while your VAIO computer is on.VAIO Care starts.Refer to the help file included with VAIO Care for more information.HintPressing the ASSIST button while your VAIO computer is off starts VAIO CareRescue Mode. VAIO Care Rescue Mode can be used to recover the computer incase of emergency, for example, if Windows does not start.Alternatively, open the Charms bar [Details], select (Search) and Apps, and enter“VAIO Care” in the Search box to start VAIO Care.Related TopicRecovering from the Recovery AreaBacking Up Your Data when You cannot Start WindowsRestoring Your Data with VAIO Data Restore Tool© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-154.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsAbout Online Support WebsiteThe online support website provides information about frequently asked questions aboutyour VAIO computer.Sony online support websiteUSAhttp://esupport.sony.com/EN/VAIO/Canadahttp://www.sony.ca/support/ (English)http://fr.sony.ca/support/ (French)Spanish-speaking Latin American countries or areashttp://esupport.sony.com/ES/VAIO/LA/Brazilhttp://esupport.sony.com/PT/VAIO/BR/HintIf you experience any problem and have a technical question about your VAIOcomputer, launch VAIO Care first, which offers you various options to help you solvethe problem.[Details]When you contact VAIO support, you may be asked for the serial number and the modelnumber of your VAIO computer. The serial number is a 15-digit number that can befound:in the VAIO Care window;on the bottom, the back panel of the computer, inside the back panel or inside thebattery compartment;on the original VAIO box.The model number is located at the lower right corner of the display on the VAIOcomputer.Other websitesYou can find other useful information from the following URL.Sony productshttp://www.sony.net/http://www.sony.net/electronics/Operating system online support websiteFor Microsoft Windows operating system support, visit the Microsoft customer support site.http://support.microsoft.com/In Store Service & Support (available in USA only)Make an appointment with a Sony certified technician at a U.S. Sony Store and getpersonalized service and support for your VAIO computer. Sony Technicians can assist withthe setup of your new VAIO computer, system optimization, data rescue, and any repairservice you might need.http://www.sony.com/store/HintYou can find a link to register your computer online in VAIO Care. Click (Start),All Programs, and VAIO Care.Related TopicSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-156.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhat should I do if a message appears indicatingthat the battery pack is incompatible or has beenincorrectly installed, after which my VAIOcomputer enters Hibernate mode?This problem could be due to the battery pack not being installed properly.To solve this problem, turn off your VAIO computer, remove the battery pack, and thenreinstall it. [Details]If the problem persists, it is likely that the installed battery pack is not compatible withyour VAIO computer or has failed. Turn off the computer, remove the battery pack, andthen replace it with a new one specified by Sony.© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-167.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhat should I do if my VAIO computer does notturn on (the power indicator light does not turnon in green)?Make sure all cables are securely connected to devices, such as between your VAIOcomputer and the AC adapter; the AC adapter and the power cord; and the power cordand an AC outlet. [Details]If you plug the power cord of your VAIO computer into a power strip with a switch, makesure the switch is turned on and the power cord of the power strip is securely pluggedinto an AC outlet.If you do not turn off your VAIO computer through the normal procedure, the powercontroller may be suspended due to a program error.Disconnect all cables and peripheral devices, such as the power cord and the USBdevice, remove the battery pack, and wait about five minutes. Then, put them back inplace and turn on the computer again.Before using your VAIO computer for the first time, you need to connect the computer toa power source with the AC adapter.Check that you are using the supplied Sony AC adapter.For your safety, use only the genuine Sony rechargeable battery pack and AC adapter,which are supplied by Sony for your VAIO computer.Make sure the battery pack is installed properly.The battery pack may have run out of power.Make sure your VAIO computer is not in Hibernate mode by pressing the (Power)button on the computer.Note that if you press and hold down the (Power) button for more than four seconds,the computer will turn off.If you bring your VAIO computer directly from a cold location to a warm one, or use it in ahigh humidity location, moisture may condense inside the computer.In such a case, allow at least one hour before turning on the computer.Do not use the computer in a high humidity location (a relative humidity of more than 80%), as it may cause the computer to malfunction.© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-171.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhat should I do if my VAIO computer does notturn on or the power button does not work (thepower indicator light blinks fast)?The battery pack may not be installed properly.Remove the battery pack and reinstall it properly. [Details]If the problem persists, it means the installed battery is not compatible with your VAIOcomputer.Remove the battery pack.© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-172.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhat should I do if I cannot turn off my VAIOcomputer?Follow any of these procedures to exit all running apps and then turn off your VAIOcomputer again.Drag the app from the top center of the screen to the bottom center. [Details]Press the Alt+F4 keys.If there is unsaved data, save it at the confirmation prompt.Press the Alt+F4 keys until the Shut Down Windows window appears and selectShut down from the drop-down list and OK.If you have installed a new app on your VAIO computer, check if the app is workingproperly, its data is normal, and you have operated it correctly.Contact the app publisher or designated provider for technical support.If you connect peripheral devices, such as a printer or a USB device, to your VAIOcomputer or connect the computer to your network, disconnect all peripheral devices orthe computer’s network connection and then turn off the computer.While the computer is communicating with a peripheral device or the network, Windowsdoes not allow you to turn off the computer. In addition, some peripheral device driversfor the peripheral devices do not support the feature to force the computer to shut down.If the computer screen freezes, press the Ctrl+Alt+Delete keys, select (Shutdown) in the lower right corner of the computer screen, and then select Shut down.If your VAIO computer freezes with a message indicating the settings are being saved orthe computer is shutting down displayed, follow these procedures in order.Press the Enter key.Wait for a while.If the problem persists, press the Ctrl+Alt+Delete keys.Wait for a while.If you still cannot turn off your VAIO computer even after you follow all the aboveprocedures in this topic, perform the following operations.Note that performing these operations may cause working data to become corrupted. Besure to disconnect the computer from the network before performing the followingoperations.Press the Ctrl+Alt+Delete keys, select (Shut down) in the lower right cornerof the computer screen, and then select Shut down.Press and hold down the (Power) button for more than four seconds.Unplug the AC adapter and remove the battery pack from your VAIO computer.© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-174.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhat should I do if my VAIO computer does notenter Hibernate mode?To place your VAIO computer into Hibernate mode, disable Rapid Wake in the RapidWake window on VAIO Control Center. [Details]If you still cannot select Hibernate mode, select Change advanced power settingsin the Power Options window and check if Allow hybrid sleep under Sleep is setto Off. If it is set to On, change it to Off. [Details]© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-176.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhy does a message appear and Windows fail tostart when I turn on my VAIO computer?The BIOS boot options may have been incorrectly configured.Press the ASSIST button while your VAIO computer is off to display the VAIO CareRescue Mode screen, select Start BIOS setup, and change the Boot Modesetting and restart the computer.If a message, such as “Secure Boot Fail,” appears, check the following:Your VAIO computer may be booting from an external device that the computer doesnot support. When an external drive or a USB device is connected to the computer,disconnect it and restart the computer.The BIOS boot options may have been changed from the factory default settings.Press the ASSIST button while your VAIO computer is off to display the VAIO CareRescue Mode screen, and select Start BIOS setup.Press the or key to select the Security tab, select Factory Default, and thenpress the Enter key.When the confirmation prompt appears, press the Enter key and restart thecomputer.If a message appears even after you restart your VAIO computer by following theabove procedures, recover the computer using the recovery data on the built-in harddisk drive or SSD or using the Recovery Media you have created. [Details]The BIOS boot options may have been incorrectly configured.If the operating system on your VAIO computer is other than the preinstalled system,press the ASSIST button while the computer is off to display the VAIO CareRescue Mode screen, and select Start BIOS setup.Press the or key to select the Security tab, change the Secure Boot settingto Disabled, and then restart the computer.© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-179.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhat should I do if I cannot enter certaincharacters with my keyboard?If you cannot enter numbers by the numeric keypad, check if the Num lock icon in thedesktop notification area is green or gray. (Wireless keyboard equipped model)When the icon is grayed out, the numeric keypad works as the directional arrow keys andthe Home, Page Up, Page Down and End keys. Press the Num Lk key to changethe Num lock icon to green before entering numbers. [Details]Check if the Caps Lock indicator light is on or off.When the indicator light is on, characters typed will appear in uppercase (or lowercase ifyou also hold down the Shift key).When the indicator light is off, characters typed will appear in lowercase (or uppercase ifyou also hold down the Shift key).Press the Shift+Caps Lock keys to turn the Caps Lock indicator light on or off.[Details]Check if the Num lock indicator light is on or off.When the indicator light is on, you can enter the numbers printed on the keys.When the indicator light is off, you can enter the letters and symbols printed on the keys.Press the Num Lk key to turn the Num Lock indicator light on or off. [Details]Check if the Caps Lock indicator light is on or off.When the indicator light is on, characters typed will appear in uppercase (or lowercase ifyou also hold down the Shift key).When the indicator light is off, characters typed will appear in lowercase (or uppercase ifyou also hold down the Shift key).Press the Shift+Caps Lock keys to turn the Caps Lock indicator light on or off.[Details]© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-182.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhat should I do if my computer screen goesblank?Make sure your VAIO computer is on and not in a power saving mode. [Details]Make sure your VAIO computer is securely plugged into an AC outlet [Details] and thepower indicator light is on.The computer screen may be off.Press any key on the keyboard.If your VAIO computer is running on battery power, make sure the battery pack isinstalled properly and is charged. [Details]If you wait for a while and the computer screen remains blank, follow the proceduresbelow:Press and hold down the (Power) button for more than four seconds, check if thepower indicator light is off, and then turn on your VAIO computer.If the problem persists, press and hold down the (Power) button for more than fourseconds and check if the power indicator light is off. Disconnect all cables andperipheral devices, such as the power cord and the USB device, remove the batterypack, and wait about five minutes. Then, put them back in place and turn on yourVAIO computer again.© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-184.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhat should I do if videos are not displayed onthe computer screen?The video memory of your VAIO computer may be insufficient for displaying highresolution videos. In such a case, lower the resolution of the LCD screen. [Details]© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-186.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhat should I do if videos are not displayedsmoothly?It is recommended you disable your screen saver.If the screen saver is enabled, it may be activated during DVD playback and prevent theplayback from running successfully. Some screen savers have been found to evenchange the display resolution and colors.If you have enabled Aero Themes for your desktop theme, change the current desktoptheme.Refer to Windows Help and Support for information on how to change the theme.Some videos may not be displayed smoothly depending on the type or bit rate of videos.Lowering the screen resolution may improve video playback performance. [Details]If data access to a memory card is in progress (the media access indicator light is on),wait until the data access ends and then start playback again.If you are playing a video stored on the memory card, copy it to the built-in storagedevice and then play the copied video.© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-187.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesHow do I change the LCD brightness?Press the Fn+F5 or Fn+F6 keys to adjust the LCD brightness of your VAIO computer.[Details]© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-188.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhat should I do if my microphone does notwork?Check if your microphone is selected as a recording device. Open Control Panel [Details] and select Hardware and Sound. Select Sound andcheck if there is a check mark on your desired microphone icon on the Recording tab. Ifnot, select the icon and Set Default. If the icon is not displayed, make sure themicrophone is properly connected to your VAIO computer.If you are using an external microphone, use a plug-in power microphone.© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-192.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhat should I do if I do not hear sound fromspeakers or headphones?Check if the volume from speakers or headphones is not minimized.Keep pressing the Fn+F4 keys to turn up the volume loud enough to hear sound.[Details]Check if the volume in Windows is not turned off or minimized. [Details]When the volume is turned off ( ), select (Deactivate muting) to turn on thevolume ( ). When the volume is minimized, turn up the volume.When connecting external speakers or headphones, check the following:Make sure external speakers or headphones are properly connected to your VAIOcomputer. [Details]If external speakers require external power, make sure the speakers are securelyconnected to an AC outlet.Make sure external speakers are turned on.Make sure the volume from external speakers is not minimized.Make sure the sound output device is correctly selected. [Details]Check the volume on the playback app you are using.© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-194.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhat should I do if I cannot play a disc, ordropped frames and/or sound interruptions occurduring playback?Exit all running apps other than the playback app.Try using other playback apps, such as a DVD playback app.To play DVD media with Content Protection for Recordable Media (CPRM), you need toinstall a CPRM pack for the playback app on your VAIO computer.To play copyright protected Blu-ray Disc media continually, you need to update the AACSkey.Follow a message displayed on the computer screen to update the AACS key. You canupdate it through the Internet.Uninstall the playback or writing app installed on your VAIO computer after purchase.For instructions on how to uninstall the app, refer to the help file included with the app orWindows Help and Support. [Details]© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-197.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhy can’t I write data to a disc?DVD+R DL, DVD+R, DVD-R DL, or DVD-R media are not rewritable. You can write datato such media only once and cannot delete data on the media.See Supported Discs for more information. [Details]© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-198.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhy are captured images poor in quality?Images captured under fluorescent light may contain light reflections.A dark portion in captured images may contain noise.The area on and around the built-in camera is soiled. Clean the area. [Details]© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-201.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhat should I do if captured images containdropped frames and audio interruptions?The effect settings on your software application may cause dropped frames. Refer to thehelp file included with your software application for more information.There may be more software applications running than your VAIO computer can handle.Exit the applications that you are not currently using.This problem may occur while your VAIO computer is running on the power saving plan,which reduces the CPU performance. Check the current power plan. [Details]© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-202.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhat should I do if I cannot use the Wi-Fi(wireless LAN) function?Enable the Wi-Fi (wireless LAN) function.Open the Charms bar [Details] and select (Settings).Select Change PC settings at the lower right corner of the bar, and select Wirelessin the left pane.Turn off Airplane mode and change the Wi-Fi setting under Wireless devices toOn.To use the Wi-Fi (wireless LAN) function on your VAIO computer, you need to set up thefunction.Check the Wi-Fi (wireless LAN) settings of the computer. [Details]If a connection utility app supplied with a third-party Wi-Fi (wireless LAN) product isinstalled, uninstall it.If a connection utility app is installed, Windows may fail to configure the Wi-Fi (wirelessLAN) settings. Be sure to take a note of your settings, (such as security keys) beforeuninstalling.© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-206.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhat should I do if I cannot connect my VAIOcomputer to an access point (or the Internet)?See What should I do if I cannot use the Wi-Fi (wireless LAN) function?.[Details]Make sure the access point is on.Check the access point settings.In the following settings, your VAIO computer may fail to connect to an access point, orthe connection may be unstable.When the access point is set to refuse communication with a device whose SSID isset to “ANY,” and the SSID of your VAIO computer or the access point is set to “ANY.”When the access point is in stealth mode.For more information, refer to the manual that came with your access point, or consultyour Wi-Fi (wireless LAN) service provider.Make sure your VAIO computer and access point are connected to one another. [Details]Connection capability is affected by distance, obstructions, device configuration, radiowave strength/interference, wall materials, running apps, etc.Move your VAIO computer away from obstructions or closer to any access point you maybe using.Open the Charms bar [Details] and select (Settings) and (the Network icon).Check that your access point is displayed.© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-208.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhat should I do if I cannot play back movies oraudio tracks received via Wi-Fi (wireless LAN), ortheir playback is interrupted? Why is the datatransfer speed slow?Move your VAIO computer away from obstructions, or closer to any access point youmay be using.Connection capability is affected by distance, obstructions, device configuration, radiowave strength/interference, wall materials, running apps, etc.If you are using an access point, the device may be temporarily overloaded depending onhow many other devices are communicating via the access point.Wait for a while and try again.Change the channel setting of your access point. By changing the channel, interferenceon your wireless network may be reduced and data transfer speed may improve.If access point channel interference occurs, data transfer speed may be reduced.If your access point interferes with other access points, change the access point channel.Refer to the manual that came with your access point for more information.Make sure that a microwave oven is not operating near your Wi-Fi (wireless LAN)devices.The 2.4 GHz frequency band, on which Wi-Fi (wireless LAN) operates, is used by variousdevices and apparatus. If you use a microwave oven while communicating via Wi-Fi(wireless LAN), data transfer rate may slow down, communication range may narrow, orcommunication may be interrupted.Make sure Maximum Performance is selected for Wireless Adapter Settings inthe Power Options window. [Details]© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-209.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesHow can I find the physical address (MACaddress) of the built-in wireless network interfaceof my VAIO computer?If MAC address filtering of your access point is enabled, register the MAC address ofyour VAIO computer in the setup screen of the access point. Otherwise, the computercannot connect to the access point.Open Command Prompt [Details], enter “ipconfig /all”, and then press the Enter key.You can find the physical address (MAC address) in the Physical Address field underWireless LAN adapter Wireless Network Connection.© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-210.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhat should I do if I cannot use theBLUETOOTH(R) function?Make sure the WIRELESS indicator light on your VAIO computer is on.When the WIRELESS indicator light is off, you cannot use the BLUETOOTH function.Make sure the BLUETOOTH function is enabled.Open the Charms bar [Details] and select (Settings).Select Change PC settings at the lower right corner of the bar, and select Wirelessin the left pane.Turn off Airplane mode and change the Bluetooth setting under Wirelessdevices to On.© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-211.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhat should I do if other BLUETOOTH(R) devicescannot connect to my VAIO computer?See What should I do if I cannot find the BLUETOOTH device I want tocommunicate with?. [Details]Make sure that the authentication (pairing) between the device and your VAIO computerhas been properly performed.Some BLUETOOTH devices require authentication (pairing) before establishingconnection with another device. Perform the authentication process before connecting tosuch devices.Make sure that your VAIO computer allows BLUETOOTH devices to find the computer.Select (arrow) in the desktop notification area [Details], right-click (theBLUETOOTH icon), and select (wi1090) to open the settings window.Select the (wi1100) tab and make sure that the (wi1110) check box is selected.© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-212.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhat should I do if the BLUETOOTH(R) icon is notdisplayed in the desktop notification area?Make sure the BLUETOOTH function is enabled.Open the Charms bar [Details] and select (Settings).Select Change PC settings at the lower right corner of the bar, and select Wirelessin the left pane.Turn off Airplane mode and change the Bluetooth setting under Wirelessdevices to On.Check the BLUETOOTH settings.Open Control Panel [Details] and select Hardware and Sound and (wi1120).Right-click the computer icon and select (wi1130) and the (wi1140) check box.© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-213.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhat should I do if I cannot charge the deviceconnected to the USB port that supports USBcharging?Make sure that USB Charging Settings is enabled. [Details]© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-221.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhat should I do if I forget the Windowspassword?The Windows password is case-sensitive. Check your password and enter again.Log on using a user account that has system administrator privileges to reset yourpassword.If you forget all passwords for system administrator accounts, you cannot reset anyWindows passwords. You need to perform system recovery. [Details]© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-231.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhat should I do if the Enter Onetime Passwordmessage appears and Windows does not startafter I enter a wrong power-on password threetimes consecutively?Press and hold down the (Power) button for more than four seconds and check if thepower indicator light is off. Then, restart your VAIO computer and enter the correctpassword.The password is case-sensitive, so be sure to check letters for the current case beforeyou enter the password.If you forget the power-on password, you cannot start your VAIO computer. [Details]© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-232.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhat should I do if I forget the power-onpassword to start my VAIO computer?If you forget the password [Details], you cannot start your VAIO computer.When you forget your user password:Enter the machine password to reset the user password at the BIOS setup screen.When you forget your machine password:The password needs to be reset and a fee will be charged. To reset the password,contact an authorized Sony service/support center.© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-233.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhat should I do if my VAIO computer becomesunstable (Windows starts)?Try the suggestions below:Start VAIO Care to search for a solution. [Details]Restore computer system files. [Details]Use the restore point that you created before your VAIO computer becomes unstable.Uninstall software or a software driver if your VAIO computer has become unstableafter you installed the software or the software driver.Reinstall the preinstalled software or software drivers on your VAIO computer if suchsoftware or software drivers have not been working properly. [Details]Restore your VAIO computer from a system image backup if you have created thebackup. Refer to Windows Help and Support for more information.If the problem persists, follow the instructions in Recovering from the RecoveryArea to recover your VAIO computer. [Details]If you have not yet created Recovery Media, create the Recovery Media. [Details]Be sure to make a backup copy of your valuable data before recovering your VAIOcomputer. Refer to Windows Help and Support for more information.NoteRecovering your VAIO computer will delete all the data on the built-in storagedevice.© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-234.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesWhat should I do if my VAIO computer becomesunstable (Windows does not start)?Try the suggestions below:Restore computer system files. [Details]Use the restore point that you created before your VAIO computer becomes unstable.Restore your VAIO computer from a system image backup if you have created thebackup. Refer to Windows Help and Support for more information.Any file you have created or changed after you created the system image backup willnot be restored. You need to back up such a file with VAIO Care Rescue. [Details]Use VAIO Hardware Diagnostics to identify problems on your VAIO computer.With the software, you can check if the computer hardware (a CPU, a memory module,and a built-in storage device) needs to be replaced. To start VAIO HardwareDiagnostics, click Tools and VAIO Hardware Diagnostics in VAIO CareRescue.Follow the instructions in Recovering from the Recovery Area to recover yourVAIO computer. [Details]If you have not backed up your data, be sure to make a backup copy of your valuabledata using VAIO Care Rescue before recovering your VAIO computer. [Details]If you have a backup created with the Windows backup feature before your VAIOcomputer becomes unstable, but you have created or changed the file after that, backup such a file with VAIO Care Rescue.NoteRecovering your VAIO computer will delete all the data on the built-in storagedevice.© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-235.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesHow do I create Recovery Media?You can create Recovery Media using VAIO Care. [Details]© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-238.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesHow can I restore my VAIO computer system toits factory default settings?There are two ways to recover your VAIO computer system: from Recovery Media[Details] and from the recovery area [Details].© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-240.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top How to UseTroubleshootingHardwareSoftwareNetwork / InternetBackup / RecoverySecurityPeripheral DevicesHow can I reinstall the original software anddrivers?You can restore the preinstalled software and drivers using VAIO Care. To restorethem, start VAIO Care [Details] and then click Advanced Tools, Restore andrecovery, and Reinstall applications and drivers.Refer to the help file included with VAIO Care for more information.© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-241.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsPowerCharging the Battery PackThe battery pack can be charged even while you are using your VAIO computer when thecomputer is connected to a power source.Connecting a Power SourceConnect your VAIO computer to an AC power source. Carefully read the precautions inNotes on Using the Power Source before connection. [Details]Installing/Removing the Battery PackInstall the battery pack into the battery compartment on the bottom of your VAIO computer.Shutting Down Your VAIO ComputerShut down your VAIO computer properly to avoid losing unsaved data.Turning on Your VAIO ComputerTurn on your VAIO computer to start Windows. Carefully read the precautions in Notes onUsing the Power Source before turning on. [Details]You might be looking for the following topics:Changing the Rapid Wake (Sleep Mode) SettingsCharge Indicator Status ListNotes on Sleep ModeNotes on Using the Power SourceRestarting Your VAIO ComputerSelecting a Power PlanUsing Sleep Mode© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-256.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsPowerConnecting a Power SourceConnect your VAIO computer to an AC power source. Carefully read the precautions inNotes on Using the Power Source before connection. [Details]Installing/Removing the Battery PackInstall the battery pack into the battery compartment on the bottom of your VAIO computer.You might be looking for the following topics:Changing the Rapid Wake (Sleep Mode) SettingsCharge Indicator Status ListCharging the Battery PackNotes on Sleep ModeNotes on Using the Power SourceRestarting Your VAIO ComputerSelecting a Power PlanShutting Down Your VAIO ComputerTurning on Your VAIO ComputerUsing Sleep Mode© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-277.png)
![VAIO User Guide VAIO Duo SVJ2021 Series Back | Back to Top TroubleshootingHow to UseParts DescriptionSetupNetwork / InternetConnectionsSettingsPlaybackBackup / RecoverySecurityOther OperationsNotificationsPowerChanging the Rapid Wake (Sleep Mode) SettingsYou can change the Rapid Wake settings on VAIO Control Center.Charge Indicator Status ListThe charge indicator light turns on or blinks differently according to conditions.Charging the Battery PackThe battery pack can be charged even while you are using your VAIO computer when thecomputer is connected to a power source.Restarting Your VAIO ComputerAfter changing the settings or installing an app on your VAIO computer, you may be requiredto restart the computer.Shutting Down Your VAIO ComputerShut down your VAIO computer properly to avoid losing unsaved data.Turning on Your VAIO ComputerTurn on your VAIO computer to start Windows. Carefully read the precautions in Notes onUsing the Power Source before turning on. [Details]Using Sleep ModeIn Sleep mode, all unnecessary devices of your VAIO computer are turned off, though somedevices stay on to retain the computer’s state including data you are working on. Sleepmode is useful when you take a short rest, for example.You might be looking for the following topics:Connecting a Power SourceInstalling/Removing the Battery PackNotes on Sleep ModeNotes on Using the Power SourceSelecting a Power Plan© 2012 Sony CorporationSearch](https://usermanual.wiki/Sony/SVJ202A11L.USERS-MANUAL-2/User-Guide-1798896-Page-336.png)
