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Xperia Configurator Cloud
User Instructions

This document is published by:
Sony Mobile Communications Inc.,
1-8-15 Konan, Minato-ku, Tokyo 108-0075, Japan

This document is published by Sony Mobile
Communications Inc., without any warranty*.
Improvements and changes to this text necessitated by
typographical errors, inaccuracies of current information
or improvements to programs and/or equipment may be
made by Sony Mobile Communications Inc. at any time
and without notice. Such changes will, however, be
incorporated into new editions of this document. Printed
versions are to be regarded as temporary reference
copies only.

www.sonymobile.com
© Sony Mobile Communications Inc., 2009-2017.
All rights reserved. You are hereby granted a license to
download and/or print a copy of this document.
Any rights not expressly granted herein are reserved.

*All implied warranties, including without limitation the
implied warranties of merchantability or fitness for a
particular purpose, are excluded. In no event shall Sony or
its licensors be liable for incidental or consequential
damages of any nature, including but not limited to lost
profits or commercial loss, arising out of the use of the
information in this document.

First released version (November 2015)
Revision 1.1 (October 2016)
Revision 1.2 (November 2016)
Revision 1.3 (January 2018)

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Table of contents
1 About Xperia Configurator Cloud ...................................................................................................................... 5
2 How to set up a Xperia Configurator Cloud account ........................................................................................ 6
2.1 Sign up and activate an account ................................................................................................................ 6
2.2 Unable to sign up for an account ................................................................................................................ 7
3 How to use Xperia Configurator Cloud............................................................................................................... 7
3.1 Logging in to an account ............................................................................................................................. 7
3.2 Managing sub-users ................................................................................................................................... 8
3.2.1 Add a new sub-user............................................................................................................................. 8
3.2.2 Edit a sub-user..................................................................................................................................... 9
3.2.3 Delete a sub-user ................................................................................................................................ 9
3.2.4 Transfer account ................................................................................................................................. 9
3.3 Managing profiles...................................................................................................................................... 10
3.3.1 Add a new profile ............................................................................................................................... 10
3.3.2 Edit a profile ....................................................................................................................................... 10
3.3.3 Duplicate a profile ...............................................................................................................................11
3.3.4 Delete a profile ....................................................................................................................................11
3.3.5 Kiosk mode ..........................................................................................................................................11
3.4 Managing applications ...............................................................................................................................11
3.4.1 Import an application ..........................................................................................................................11
3.4.2 Delete an application ..........................................................................................................................11
3.5 Managing employees and devices ............................................................................................................11
3.5.1 Mass deployment ................................................................................................................................11
3.5.2 Add a new employee ......................................................................................................................... 12
3.5.3 Activate a new device ........................................................................................................................ 13
3.5.4 Submit a profile .................................................................................................................................. 14
3.5.5 Get updated device information ....................................................................................................... 14
3.5.6 Lock and unlock a device screen ....................................................................................................... 14
3.5.7 Delete an employee ........................................................................................................................... 14
4 Availability and support.................................................................................................................................... 15
4.1 Security....................................................................................................................................................... 15
4.2 Supported Xperia devices ......................................................................................................................... 16
4.3 Device support .......................................................................................................................................... 16
4.4 Device repair and warranty ....................................................................................................................... 16
5 Appendix: Activation of a device ..................................................................................................................... 17
5.1 Activation with a four digit PIN code ......................................................................................................... 17
5.2 Activation with a six digit PIN code........................................................................................................... 17
6 Appendix: Xperia Configurator Cloud – FAQ ................................................................................................... 19
6.1 General ....................................................................................................................................................... 19
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6.2 Password .................................................................................................................................................. 20
6.3 Sub-users, profiles, and applications ...................................................................................................... 20
6.4 Lock, unlock ............................................................................................................................................... 21
6.5 Phone communication .............................................................................................................................. 21

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1 About Xperia Configurator Cloud
Xperia Configurator Cloud is a cloud based, business companion tool allowing users to remotely create,
configure, and install configuration profiles on Xperia™ smartphones and tablets. A complete list of available
profile settings is found in section 3.3.1 in this document. Xperia Configurator Cloud is accessible from
https://xperiaconfiguratorcloud.sonymobile.com.
A configuration profile can be submitted to devices using single or mass deployment, as shown
schematically below.

Create profile
(see section 3.3.1)

Single device deployment

Mass deployment

Register employee

Register IMEI numbers

(see section 3.5.2)

(see section 3.5.1)

Device activation

Register employees

(see section 3.5.3)

(see section 3.5.2)

Submit profile

Device activation

(see section 3.5.4)

(see section 3.5.3)

Device configured

The user interface of Xperia Configurator Cloud is accessible from most internet browsers using the latest
versions. The tool works with Xperia devices with an activated Xperia Configurator Cloud account. A list of
supported devices is found in section 4.2 in this document. For non-supported devices it’s recommended to
use the Xperia PC Configurator, available from http://www.sonymobile.com/global-en/xperia/business/itsupport/.

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2 How to set up a Xperia Configurator Cloud account
2.1 Sign up and activate an account
From the Xperia Configurator Cloud home page, click Sign up. You will now be prompted to edit and register
an account. Some fields, marked with an asterisk (*), are mandatory due to support and warranty matters.

Figure 1: Sign up a new account.

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When submitting the information by clicking Sign up, you will receive an email with a link to activate your
Xperia Configurator Cloud account. By clicking the link you will be directed to an Account activation page.
On the Account activation page, submit your password and click Activate. This will verify your email address
and direct you to the Login page, where you can now login to your account.

2.2 Unable to sign up for an account
If you try to sign up for an account using a domain that is already in use, you will receive a popup message
with the following information: Could not register. The domain is already in use. Please check your email to
know how to proceed.
As stated in the message, you will receive an email with instructions on how to proceed by contacting the IT
admin for this domain.
See also section 3.2.4 in this document on how to transfer the IT admin rights to another account.

3 How to use Xperia Configurator Cloud
3.1 Logging in to an account
Logging in to a registered and activated account will open a summary page with details on the latest added
or edited sub-users, profiles, applications, and devices. The summary page will also include statistics
featuring deployment performance and active profiles.

Figure 2: The summary page of Xperia Configurator Cloud.

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3.2 Managing sub-users
3.2.1 Add a new sub-user
To add a new sub-user click Sub-users > New sub-user. Set the new sub-user’s email address and
permissions, and then click Create.
New sub-users can be of either two types:
•
Type 01, with permission to manage profiles and devices.
•
Type 02, with permission to manage profiles, devices, and sub-users.
By clicking Create, an email invitation will be sent to the new sub-user with information on how to register
his or hers new account.

Figure 3: Adding a new sub-user.

By adding sub-users, and allowing some (Type 02) to add further sub-users, you can set up and create a
hierarchy of sub-users reflecting the corporate IT structure of your domain. See example below.

Corporate IT Admin (@yourcompany.com)
IT Admin Region 1
IT Support Area 1
IT Support Area 2
IT Admin Region 2
IT Support Area 3
IT Support Area 4
IT Admin Region 3
[...]

Figure 4: Example of a hierarchy of sub-users.

You can also choose to add sub-users from different domains than your own. These sub-users will
automatically be given Type 02 permissions.

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3.2.2 Edit a sub-user
To edit a sub-user’s permissions click Sub-users followed by the triangle ( ) next to your account name.
This will expand a list of your sub-users. Click the sub-user to edit, then select the desired permissions and
click Register.
To switch or edit a sub-user’s email address, click the desired sub-user and then Switch User. Type in the
new email address and then click Register.

3.2.3 Delete a sub-user
To delete one or more sub-users, click Sub-users followed by the triangle ( ) next to your account name.
This will expand a list of your sub-users. Mark the relevant checkboxes and click Delete.

3.2.4 Transfer account
The ownership of a domain and super admin rights can be transferred to another user. To transfer your
ownership account, click Sub-users and then Transfer account. Enter the email address of the sub-user you
wish to transfer the account and IT admin rights to, and click Transfer.
Note that you can only transfer your account to an already registered sub-user. If the sub-user doesn’t exist,
you need to add the sub-user first (see section 3.2.1 in this document).

Figure 5: The owner of a domain can transfer the ownership and super admin rights to another user.

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3.3 Managing profiles
3.3.1 Add a new profile
To add a new profile click Profiles > New.
The following settings can now be edited:
•
•
•
•
•
•
•
•
•
•
•
•

General: Profile name and description.
Password: Password settings and management.
Restrictions: Restrict which device functions that can be used.
Wi-Fi: Configure Wi-Fi network connections.
VPN: Configure a network connection via VPN.
Email: Select which email account(s) to use for the device.
Exchange ActiveSync: Set Exchange server connections via Exchange ActiveSync.
Single Sign on: Configure a Single sign on account.
Digital certificates: Import and add digital certificates for the device.
Security & Privacy: Set the security and privacy settings on the device.
Applications: Select which applications (APK files) and external apps to install on the device.
Shortcuts: Add home screen shortcuts on the device.

You can navigate through the different settings in any order by clicking the desired option, or by clicking
Previous and Next.
When a setting is activated or has been edited, the icon becomes slightly bigger and the colour changes to
dark blue. To finish the new profile click Finish.

Figure 6: Adding a new profile.

3.3.2 Edit a profile
To edit an existing profile click Profiles. Find the profile you want to edit and click on its name. Then click
Edit. You can now browse through the settings and edit the profile as desired. Click Save to save the
changes.

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3.3.3 Duplicate a profile
To duplicate a profile:
Click Profiles. Find the profile you want to duplicate and mark the profile’s checkbox. Then click Duplicate.
Or:
Click Profiles. Find the profile you want to duplicate and click on its name. Then click Duplicate.

3.3.4 Delete a profile
To delete a profile:
Click Profiles. Find the profile you want to delete and mark the profile’s checkbox. Then click Delete.
Or:
Click Profiles. Find the profile you want to delete and click on its name. Then click Delete.

3.3.5 Kiosk mode
Xperia Configurator Cloud can be used to set up smartphones and tables as single-purpose devices running
in kiosk mode. This way a device can run a single selected application, not allowing users to access settings,
menus, other applications or software and hardware keys. Using kiosk mode, devices can be shared by users
in for example hotels, stores, displays, museums and hospitals.
To set up a kiosk mode click Profiles. Click New to create a new profile, or find the profile you want to edit
and click on its name and then click Edit. Click Restrictions to define and set up the kiosk mode.

3.4 Managing applications
3.4.1 Import an application
To import an application click Applications > Import application. Find and select the application (APK file)
you want to import.

3.4.2 Delete an application
To delete an application, click Applications. Find the application you want to delete and mark the
application’s checkbox. Then click Delete.

3.5 Managing employees and devices
3.5.1 Mass deployment
Mass deployment is an option to deploy a large number of Xperia devices by registering their IMEI numbers
in the Mass deployment program list. When a device is started and connects to a network, the employee will
be requested to enter a six digit code received by mail (see section 3.5.2 in this document) to activate the
device.

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The possibility to add IMEI numbers in the Mass deployment program list is initially disabled. To enable the
function, select the number of devices you want to add and then click Send for approval. An email will then
be sent to the Mass Deployment Signing Officer (MDP-SO) – a team that will process the request. The
approval process might take a number of days before it is done. As soon as the request is approved, you will
receive a confirmation email from the MDP-SO.
To add IMEI numbers in the enabled Mass deployment program list click Mass deployment > New. Fill in the
IMEI numbers, or copy and paste a list of IMEI numbers from MS Word or Excel. Then click Done. IMEI
numbers can also be added, back-end, by the service provider or the MDP-SO.

Figure 7: A list of IMEI numbers are copied from Excel and then pasted as new devices in the Mass deployment
program list.

At present, the following devices support Mass deployment. The number of supported models will increase
with the release of new devices and upcoming software updates.
Xperia XZ1
Xperia XZ1 Dual SIM
Xperia XZ1 Compact
Xperia XA2
Xperia XA2 Dual SIM
Xperia XA2 Ultra
Xperia XA2 Ultra Dual SIM

Xperia L1*
Xperia L1 Dual SIM*
Xperia L2
Xperia L2 Dual SIM

*Note: Mass deployment support for Xperia L1 and Xperia L1 Dual SIM is limited to software build number
43.0.A.5.32, or later.

3.5.2 Add a new employee
To add a new employee click Employees > New. Fill in the employee’s email address, or copy and paste a list
of email addresses from MS Word or Excel. If applicable, select a default profile. Then click Next.
A dialogue will open, asking if you would like to send an email with activation instructions to the employee.
By clicking Yes, you can select to send an email with a four digit PIN code or, if you have previously entered
the device IMEI in the Mass deployment program list, a six digit PIN code. When you click Send email, your
email client will create a new mail to the employee with the content shown below (Figure 7 and 8). The
content can be edited as desired before sending the email. A dialogue will then confirm that the email was
sent.
Note: If you have selected a default profile for a device in the Mass deployment program list, the device will
be configured automatically when activated by the employee. If you don’t select a default profile you need
to submit a profile (as described in section 3.5.4) after the device has been activated.

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Figure 8: A list of email addresses are copied from Excel and then pasted as new employees in Xperia Configurator
Cloud.

Hello,
I’m an admin of Xperia Configurator Cloud and I want to be able to remotely configure your Sony device.
To approve this request, please follow these simple steps:
1. Tap Settings.
2. Tap Accounts.
3. Tap Add account.
4. Tap Xperia™ Configurator Cloud.
5. Enter your work email address and the PIN 1234.
6. Tap ACTIVATE.
More information: https://xperiaconfiguratorcloud.sonymobile.com/deviceguide
Figure 9: Email with activation instructions. The four digit PIN code, in this example 1234, is set by the system.

Hello,
I’m an admin of Xperia Configurator Cloud and I would like to be able to remotely configure your Sony
device.
To approve this request, please follow these simple steps:
1a. Go through the setup guide at first startup until you reach the Xperia Configurator Cloud pane.
Or
1b. Select the notification from the Xperia Configurator Cloud after the setup guide is completed.
2. Enter your PIN 123456.
3. Select Configure.
More information: https://xperiaconfiguratorcloud.sonymobile.com/deviceguide
Figure 10: Email with activation instructions for a device entered in the Mass deployment program list. The six digit
PIN code, in this example 123456, is set by the system.

3.5.3 Activate a new device
To activate a device the employee must follow the instructions given in the email with activation instructions.
The instructions are performed on the employee’s device (see section 5 in this document).
After activation, the device will be visible under Devices on the Xperia Configurator Cloud home page. The
employee can use the same PIN code to activate more than one device, following the steps above, if single

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device enrolment has been used. All devices will be visible under Devices, and the number of devices per
employee will be visible under Employees.

Figure 11: The Devices screen, showing a list of devices and employees.

3.5.4 Submit a profile
To submit a profile to one or more devices, click Devices. Find and mark the checkboxes of the desired
devices. Select a profile from the dropdown menu. Then click Submit. A dialogue will confirm that the action
was executed successfully.
The submitted profile will be pending (indicated by a yellow icon), waiting for the device user(s) to accept or
deny it (indicated by a green or red icon respectively).
When the device user accepts the profile, it is downloaded and installed on the device. The result and
updated device information is sent back to Xperia Configurator Cloud.

3.5.5 Get updated device information
To get updated device information, click Devices. Find the device(s) you want updated information about
and mark the corresponding checkbox(es). Then click Refresh device info. A request will now be sent to the
device(s) in order to get the information.

3.5.6 Lock and unlock a device screen
To lock or unlock the screen of one or more devices, click Devices. Find the device(s) you want to lock/unlock
and mark the corresponding checkbox(es). Then click Lock or Unlock. The sub-user will not be able to reject
these commands.
Remotely locking and unlocking a device is only possible if the device has a screen lock set using one of the
options Pattern, PIN, or Password.

3.5.7 Delete an employee
To delete an employee, click Employees. Find the employee you want to delete and mark the corresponding
checkbox. Then click Delete.

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4 Availability and support
Xperia Configurator Cloud is available in all countries except Russia, and it’s accessible from most internet
browsers using the latest versions. Supported languages are English, German, French, Spanish, Portuguese,
Polish, and Japanese.

4.1 Security
Xperia Configurator Cloud is equipped with several features to enable a secure platform to protect corporate
and end-user data.
•
•
•
•
•
•

Secure corporate email verification program to ensure domain ownership.
End-user sign off approval process to verify end-user authenticity.
Secure client/server communication using the HTTPS protocol.
Google Client Messaging for secure notifications.
Data storage on secure Amazon cloud platform, including Denial of Service.
Secure separation of company data.

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4.2 Supported Xperia devices
The currently supported Xperia devices are:
Xperia E5
Xperia L1
Xperia L1 Dual SIM
Xperia L2
Xperia L2 Dual SIM
Xperia X
Xperia X Compact
Xperia X Dual SIM
Xperia X Performance
Xperia X Performance Dual SIM
Xperia XA
Xperia XA Dual SIM
Xperia XA Ultra
Xperia XA Ultra Dual SIM
Xperia XA1
Xperia XA1 Dual SIM
Xperia XA1 Plus
Xperia XA1 Plus Dual SIM
Xperia XA1 Ultra
Xperia XA1 Ultra Dual SIM

Xperia XA2
Xperia XA2 Dual SIM
Xperia XA2 Ultra
Xperia XA2 Ultra Dual SIM
Xperia XZ
Xperia XZ Dual SIM
Xperia XZ Premium
Xperia XZ Premium Dual SIM
Xperia XZ1
Xperia XZ1 Compact
Xperia XZ1 Dual SIM
Xperia XZs
Xperia XZs Dual SIM
Xperia Z5
Xperia Z5 Compact
Xperia Z5 Dual
Xperia Z5 Premium
Xperia Z5 Premium Dual

The following devices also support Mass deployment:
Xperia XZ1
Xperia XZ1 Dual SIM
Xperia XZ1 Compact
Xperia XA2
Xperia XA2 Dual SIM
Xperia XA2 Ultra
Xperia XA2 Ultra Dual SIM

Xperia L1*
Xperia L1 Dual SIM*
Xperia L2
Xperia L2 Dual SIM

*Note: Mass deployment support for Xperia L1 and Xperia L1 Dual SIM is limited to software build number
43.0.A.5.32, or later.
The number of supported models will increase with the release of new devices and upcoming software
updates.
If a new version of the Xperia Configurator Cloud agent is available, it will automatically be updated in the
background of devices running on Android 6.0 Marshmallow, or later. This means that the user, at all times,
will benefit from the support of the latest Sony E-SDK and API release.

4.3 Device support
Product information, user guides, and other documentation are available from Xperia Care at
http://support.sonymobile.com/. You can also get in touch with our expert advisors available via phone,
email or chat (country specific), or visit our Support forum at http://talk.sonymobile.com/. Support is also
available in the devices by launching the Support application.

4.4 Device repair and warranty
Your device is covered by our Limited Warranty, which you can find at http://support.sonymobile.com/. In
case your device need a repair we operate a global service network where we will take care of it using
genuine replacement parts and certified repair partners working with original production equipment, all to
guarantee the highest level of quality and water resistant performance for your device. We aim to have your
device repaired and returned to you within 5 to 10 working days (country specific).

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5 Appendix: Activation of a device
To activate a device, the user is requested to follow the activation steps received by email (see section 3.5.2
in this document).
When the device is activated, device information like name, GCM registration ID, and IMEI will be sent to
Xperia Configurator Cloud. Sony Mobile will only use this data to provide the service.
Only with an activated Xperia Configurator Cloud account, a profile can be submitted to the device.

5.1 Activation with a four digit PIN code
To activate a device with a four digit PIN code:
1.
2.
3.
4.
5.
6.
7.

From the Home screen, tap the Application screen icon.
Find and tap Settings.
Tap Accounts (or Accounts & sync).
Tap Add account.
Find and tap Xperia™ Configurator Cloud.
Enter work email address and the four digit PIN code received by email.
Tap ACTIVATE.

Figure 12: Xperia Configurator Cloud activation screen. Activation with a four digit PIN code.

5.2 Activation with a six digit PIN code
To activate a new device entered in the Mass deployment program list:
1.

2.
3.

Start the phone and go through the setup guide until you reach the Xperia Configurator Cloud pane.
Or:
Select the notification from the Xperia Configurator Cloud, after the setup guide is completed.
Enter the six digit PIN code received by email.
Tap NEXT.

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Figure 13: Xperia Configurator Cloud activation screen. Activation with a six digit PIN code.

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6 Appendix: Xperia Configurator Cloud – FAQ
6.1 General
What is Xperia Configurator Cloud (XCC)?
Xperia Configurator Cloud is a cloud application that easily configures and deploys multiple devices
throughout your business. Xperia Configurator Cloud can be used to create, configure, and install
configuration profiles on Sony devices; including smartphones and tablets.
How does Xperia Configurator Cloud differ from Xperia Configurator?
Xperia Configurator Cloud allows you to remotely configure a group of devices at the same time,
and to manage a hierarchy of users. Using Xperia Configurator you can only configure one device at
a time, and the device has to be by your computer.
Which devices are compatible with the Xperia Configurator Cloud system?
All Sony Xperia devices compatible with the Xperia Configurator Cloud are listed in section 4.2 in this
document.
Can I access Xperia Configurator Cloud using my mobile web browser?
Yes, using the mobile web browser Chrome. Supported computer web browsers are:
IE9+
Edge
Safari 6.1+
Chrome 25+
Firefox 20+
Opera 15+
I’m kind of new to this, will it be difficult?
Not really. Register an account directly on the Xperia Configurator Cloud website, and then a
confirmation email with a link will be sent to you.
After the registration, you can invite two types of users to form a hierarchy: single users (Type 01)
and administrators (Type 02). You are also able to create profiles and submit to the devices that are
registered to the system.
How do I contact Support?
www.sonymobile.com/contact
Is the device configuration sent to a device received immediately?
This doesn't always work immediately. The communication with the device uses the internet link,
cell phone operator or Wi-Fi, and the notification service. But it is usually fast.
What kind of license do I need to use Xperia Configurator Cloud?
No license is necessary; all functionality is available for free.
How many domains can I host?
Thinking in a context of hierarchy, the Xperia Configurator Cloud allows you to manage multiple
domains while preserving confidentiality within each domain.
Why is 'Save' sometimes greyed out when admin has made changes?
When creating/editing profile information, the 'Save' option is disabled when any mandatory field is
not filled or filled with invalid data.

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6.2 Password
How does the Forgot Password flow work?
1. From the Login page, click on the Forgot Password link.
2. In the opened page, insert the email that you have used to register your Xperia Configurator
Cloud account.
3. You will receive an email informing that you requested to reset your password with a link.
4. Click on the link and you will be redirected to a page where you will need to answer your
security question.
5. If the answer is correct, a new page is opened where you can set your new password.
6. Use your new password to log in to your Xperia Configurator Cloud account.

6.3 Sub-users, profiles, and applications
What are sub-users, profiles and applications?
Sub-users are users under a hierarchy. In this way, the above users can view and use the
information registered by subordinates.
All users are registered after an invitation is sent by a user that already exists.
The profile page should be used for the configuration of profiles that are sent to registered devices.
The following options appears:
New: To create a new profile configuration.
Statistics: Some statistic numbers.
Delete: To delete one or more profiles.
Duplicate: To duplicate one or more profiles.
Applications menu option: Allows importing an application file (.apk) to be embedded in the device
profile configuration. The device will download this application when the configuration is received
and accepted.
How do I create a sub-user?
If you are an admin, or sub-user type 02, you can create a new sub-user follow these steps:
1.
2.
3.
4.

5.

Click on the Sub-users navigation button.
Click on New sub-user.
Add the new sub-user’s email address.
Set the new sub-user’s permissions (Type 01 – Has permission to manage profiles and
devices; Type 02 – Has the same permission as type 01, but can also create new subusers).
Click Create to invite.

What does sub-user means?
The Xperia Configurator Cloud is developed to serve small companies to large companies.
Sub-user registration is a way to organize users in a hierarchy. This allows you to organize users in
departments, divisions or customers.
How to edit a profile?
1. Click on the name of a profile and select the Edit option.
2. Navigate between the sections at the top of the page.
3. Change the profile configurations.
4. Click in Save to confirm the changes.
How to duplicate a profile?
Duplicate a profile item by checking the checkbox in front of the profile item, followed by clicking
Duplicate. This can be achieved by entering the Profile section of the website.

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Why can't I select a profile from the profile list?
To view/edit a profile, click on the name of the desired profile. A summary page with the following
options appears: Edit, Delete, and Duplicate.
How to import an Application?
Import an application by clicking the Import application button, followed by selecting an Android
app (.apk file). This can be achieved by entering the Application section of the website.
How to add applications to profile?
The imported applications can be added to the profile just by checking their checkbox. External
applications must be added by adding their address (URI), they do not need to be checked.

6.4 Lock, unlock
Lock - What does this do?
The administrator configures a warning message, password and phone number for contact, before
sending a lock command.
When the device receives the lock request, the screen is locked and show the message previously
configured by the admin.
With the device locked, the user can only contact the admin by phone to request the password to
unlock, or to ask the admin to unlock.
Unlock - What does this do?
This can be used by the admin to unlock a device that was previously locked. When this command is
received the device will be available for use.

6.5 Phone communication
What is a new configuration request?
When received a configuration request dialogue, the message is “A new configuration request was
received from admin.name@yourcompany.com. If you accept the request, you allow automatic
installation of applications, certificates and other configurations on your device, once”.
The “once” means: by tapping the “OK” button, the user will allow that specific configuration
request. For each new request, the user will need to allow again.
Refresh device info - What does this do?
This is the way to revalidate a device in the system and get the updated list of supported
configuration. For instance, very useful after a software update.
When the request is received, the device will send its information and the updated supported
configuration.
Will all previously configured and installed items be removed if you check 'Remove previous
configuration'?
When this option is selected, all previous configurations on the device will be removed before the
new configuration is applied.
What happens if a different user than the one with the Xperia Configurator Cloud account is active on
the phone when a profile is sent to it?
Unfortunately, the profile will not arrive until the phone is restarted. This is a limitation with Google
Cloud messaging.

21

November 2017

Trademarks and acknowledgements
All product and company names mentioned herein are the trademarks or registered trademarks of their
respective owners. Any rights not expressly granted herein are reserved. All other trademarks are property of
their respective owners.
Visit www.sonymobile.com for more information.

22

November 2017



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