Important Information Warranty Phones GB 24 8

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©2014-2018

Important information

Sony Consumer Web site

At

www.sonymobile.com/support

there is a support section where help and tips are only

a few clicks away. Here you will find the latest computer software updates and tips on

how to use your product more eciently.

Service and support

You have access to a portfolio of exclusive service advantages such as:

•Global and local Web sites providing support.

•A global network of Contact Centers.

•An extensive network of Sony service partners.

•A warranty period. Learn more about the warranty conditions in the

Limited Warranty

section.

At

www.sonymobile.com/support

or

www.sonymobile.com/contact

, you can find the

latest support tools and information. For operator-specific services and features, please

contact your network operator.

You can also contact our Contact Centers or contact your local dealer. (Calls are charged

according to national rates, including local taxes, unless it is a toll-free number.)

If your product needs service, please contact the dealer from whom it was purchased,

or one of our service partners. To make a claim under the limited warranty, proof of

purchase is required.

Guidelines for Safe and Efficient Use

Please follow these guidelines. Failure to do so might entail a potential health risk

or product malfunction. If in doubt as to its proper function, have the product

checked by a certified service partner before charging or using it.

Recommendations for care and safe use of our products

Note! Do not use a damaged device, such as a device with a cracked display or badly

dented back cover, as it may cause injury or harm. Please contact an authorised Sony

Mobile repair partner to investigate a damaged device.

•Handle with care and keep in a clean and dust-free place.

•Warning! May explode if disposed of in fire.

•Do not use in environments where relevant IP rating limitations, if applicable, are

exceeded (including excess depths and/or pressures of liquid and/or dust) or expose to

excess humidity.

•For optimum performance, the product should not be operated in

temperatures below -10°C(+14°F) or above +45°C(+113°F). Do not expose the

battery to temperatures above +60°C(+140°F).

•Do not expose to flames or lit tobacco products.

•Do not drop, throw or try to bend the product.

•Do not paint or attempt to disassemble or modify the product. Only Sony

authorised personnel should perform service.

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•Consult with authorised medical sta and the instructions of the medical device

manufacturer before using the product near pacemakers or other medical devices or

equipment.

•Discontinue use of electronic devices, or disable the radio transmitting functionality of

the device, where required or requested to do so.

•Do not use where a potentially explosive atmosphere exists.

•Do not place the product, or install wireless equipment, in the area above an air bag in a

car.

•Caution: Cracked or broken displays may create sharp edges or splinters that could be

harmful upon contact.

•Do not use a Bluetooth Headset in positions where it is uncomfortable or will be subject

to pressure.

•Your device generates heat when used or charging. To prevent irritation or discomfort

from heat, avoid long periods of skin contact and ensure adequate ventilation. Use a

headset for long phone calls.

•This device may contain small parts that could become detached and create a choking

hazard. Keep this device away from children or other supervised individuals to prevent

such hazard. They could hurt themselves or others.

•This device may contain small magnet(s). Swallowing magnet(s) could cause serious

harm, such as choking hazard or intestinal injuries. Keep this device away from children

or other supervised individuals to prevent any such harm. If you know or suspect that

you or anyone has swallowed a magnet, seek medical attention immediately.

•This device contains magnet(s) which may interfere with pacemakers, defibrillators,

programmable shunt valves, or other medical devices. Do not place this device close to

such medical devices or persons who use such medical devices. Consult your doctor

before using this product if you use any such medical device.

Power supply (Charger)

Connect the charger to power sources as marked on the product. Do not use outdoors or

in damp areas. Do not alter or subject the cord to damage or stress. Unplug the unit

before cleaning it. Never alter the plug. If it does not fit into the outlet, have a proper

outlet installed by an electrician. When a power supply is connected there is a small drain

of power. To avoid this small energy waste, disconnect the power supply when the

product is fully charged. Use of charging devices that are not Sony branded may pose

increased safety risks.

Battery

New or idle batteries can have short-term reduced capacity. Fully charge the battery

before initial use. Use for the intended purpose only. Charge the battery in temperatures

between +5°C(+41°F) and +45°C(+113°F). Do not put the battery into your mouth. Do not let

the battery contacts touch another metal object. Turn o the product before removing the

battery. Performance depends on temperatures, signal strength, usage patterns, features

selected and voice or data transmissions. Only Sony service partners should remove or

replace built-in batteries. Use of batteries that are not Sony branded may pose increased

safety risks. Replace the battery only with another Sony battery that has been qualified

with the product per the standard IEEE-1725. Use of an unqualified battery may present a

risk of fire, explosion, leakage or other hazard.

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Personal medical devices

Mobile devices / devices with radio transmitters may aect implanted medical equipment.

Reduce risk of interference by keeping a minimum distance of 15 cm(6 inches) between

the Sony product and the medical device. Use the Sony device at your right ear, when

applicable. Do not carry the device in your breast pocket. Turn o the device if you

suspect interference. For use in proximity to personal medical devices, please consult a

physician and the device manufacturer.

Driving

In some cases, vehicle manufacturers may forbid the use of mobile devices in their

vehicles unless a handsfree kit with an external antenna supports the installation. Check

with the vehicle manufacturer's representative to be sure that a mobile device or

Bluetooth handsfree will not aect the electronic systems in the vehicle. Full attention

should be given to driving at all times and local laws and regulations restricting the use of

wireless devices while driving must be observed.

GPS/Location based functions

Some products provide GPS/Location based functions. Location determining functionality

is provided “As is” and “With all faults”. Sony does not make any representation or

warranty as to the accuracy of such location information.

Use of location-based information by the device may not be uninterrupted or error free

and may additionally be dependent on network service availability. Please note that

functionality may be reduced or prevented in certain environments such as building

interiors or areas adjacent to buildings.

Caution: Do not use GPS functionality in a manner which causes distraction from

driving.

Emergency calls

Calls cannot be guaranteed under all conditions. Never rely solely upon Sony Mobile

devices for essential communication. Calls may not be possible in all areas, on all

networks, or when certain network services and/or mobile device features are used.

Please note that some Sony devices are not capable of supporting voice calls, including

emergency calls.

Antenna

Use of antenna devices not marketed by Sony could damage the mobile device, reduce

performance, and produce Specific Absorption Rate (SAR) levels above the established

limits. Do not cover the antenna with your hand as this aects call quality, power levels

and can shorten talk and standby times.

Radio Frequency (RF) exposure and Specific Absorption Rate (SAR)

When the mobile device or Bluetooth handsfree functionality is turned on, it emits low

levels of radio frequency energy. International safety guidelines have been developed

through periodic and thorough evaluation of scientific studies. These guidelines establish

permitted levels of radio wave exposure. The guidelines include a safety margin designed

to assure the safety of all persons and to account for any variations in measurements.

Specific Absorption Rate (SAR) is used to measure radio frequency energy absorbed by

the body when using a mobile device. The SAR value is determined at the highest

certified power level in laboratory conditions, but because the device is designed to use

the minimum power necessary to access the chosen network, the actual SAR level can be

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well below this value. There is no proof of dierence in safety based on dierence in SAR

value.

Products with radio transmitters sold in the US must be certified by the Federal

Communications Commission (FCC). When required, tests are performed when the device

is placed at the ear and when worn on the body. For body-worn operation, the device has

been tested when positioned a minimum of 15 mm from the body without any metal parts

in the vicinity of the device or when properly used with an appropriate Sony accessory and

worn on the body. When operating with “Hotspot” functionality engaged, a separation

distance of 10 mm was used.

For more information about SAR and radio frequency exposure, go to:

http://

blogs.sonymobile.com/about-us/sustainability/health-and-safety/sar/

.

Flight mode

Bluetooth and Wireless Local Area Network (WLAN) functionality, if available in the device,

can be enabled in Flight mode but may be prohibited onboard aircraft or in other areas

where radio transmissions are prohibited. In such environments, please seek proper

authorisation before enabling Bluetooth or WLAN functionality even in Flight mode.

Malware

Malware (short for malicious software) is software that can harm device. Malware or

harmful applications can include viruses, worms, spyware, and other unwanted programs.

While the device does employ security measures to resist such eorts, Sony does not

warrant or represent that the device will be impervious to the introduction of malware.

You can however reduce the risk of malware attacks by using care when downloading

content or accepting applications, refraining from opening or responding to messages

from unknown sources, using trustworthy services to access the Internet, and only

downloading content to the mobile device from known, reliable sources.

Accessories

Use only Sony branded original accessories and certified service partners. Sony does not

test third-party accessories. Accessories may influence RF exposure, radio performance,

loudness, electric safety and other areas. Third-party accessories and parts may pose a

risk to your health or safety or decrease performance.

Accessible Solutions/Special Needs

You can use your TTY terminal with your Sony Mobile device. For information on

accessibility features and solutions for persons with special needs, please visit

blogs.sonymobile.com/about-us/sustainability/accessibility

or contact Sony Mobile at

1-866-766-9374.

Disposal of Old Electrical and Electronic Equipment (Applicable

in the European Union and other European countries with

separate collection systems)

This symbol on the device or on its packaging indicates that this device shall not

be treated as household waste. Instead it shall be handed over to the

appropriate collection point for the recycling of electrical and electronic equipment.

By ensuring this device is disposed of correctly, you will help prevent potential negative

consequences for the environment and human health, which could otherwise be caused

by inappropriate waste handling of this device. The recycling of materials will help to

conserve natural resources. For more detailed information about recycling of this device,

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please contact your local Civic oce, your household waste disposal service, or the shop

where you purchased the device.

Memory card

If the product comes complete with a removable memory card, it is generally compatible

with the handset purchased but may not be compatible with other devices or the

capabilities of their memory cards. Check other devices for compatibility before purchase

or use. If the product is equipped with a memory card reader, check memory card

compatibility before purchase or use.

Memory cards are generally formatted prior to shipping. To reformat the memory card,

use a compatible device. Do not use the standard operating system format when

formatting the memory card on a PC. For details, refer to the operating instructions of the

device or Sony contact center.

SIM card

If your device is equipped with a standard-sized SIM card slot, inserting an incompatible

SIM card (for example, a micro SIM card, a micro SIM card with a non-Sony adapter, or a

standard SIM card cut into a micro SIM card size) in the SIM card slot may damage your

SIM card or your device permanently. Sony does not warrant and will not be responsible

for any damage caused by use of incompatible or modified SIM cards.

Warning!

If the device requires an adapter for insertion into the handset or another device, do not

insert the card directly without the required adapter.

Precautions on memory card use

•Do not expose the memory card to moisture.

•Do not touch terminal connections with your hand or any metal object.

•Do not strike, bend, or drop the memory card.

•Do not attempt to disassemble or modify the memory card.

•Do not use or store the memory card in humid or corrosive locations or in excessive heat

such as a closed car in summer, in direct sunlight or near a heater, etc.

•Do not press or bend the end of the memory card adapter with excessive force.

•Do not let dirt, dust, or foreign objects get into the insert port of any memory card

adapter.

•Check you have inserted the memory card correctly.

•Insert the memory card as far as it will go into any memory card adapter needed. The

memory card may not operate properly unless fully inserted.

•We recommend that you make a backup copy of important data. We are not responsible

for any loss or damage to content you store on the memory card.

•Recorded data may be damaged or lost when you remove the memory card or memory

card adapter, turn o the power while formatting, reading or writing data, or use the

memory card in locations subject to static electricity or high electrical field emissions.

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Protection of personal information

Erase personal data before disposing of the product. To delete data, perform a master

reset. Deleting data from the memory of the device does not ensure that it cannot be

recovered. Sony does not warrant against recovery of information and does not assume

responsibility for disclosure of any information even after a master reset.

For Devices Supporting 3D Viewing capabilities

In viewing 3D images shot with this device, if applicable, on a 3D-compatible monitor, you

may experience discomfort in the form of eye strain, fatigue, or nausea. To prevent these

symptoms, we recommend that you take regular breaks. However, you need to determine

for yourself the length and frequency of breaks you require, as they vary according to the

individual. If you experience any type of discomfort, stop viewing the 3D images until you

feel better, and consult a physician as necessary. Also refer to the operating instructions

supplied with the device or software you have connected or are using with this device.

Note that a child’s eyesight is still at the development stage (particularly children below

the age of 6). Consult a pediatrician or ophthalmologist before letting your child view 3D

images, and make sure he/she observes the above precautions when viewing such

images.

Loudness warning

To prevent possible hearing damage, do not listen at high volume levels for

long periods.

For a device that contains a laser emitter and corresponding drive

circuitry

Auto Focus Sensor using laser technology.

The laser output is designed to remain within Class 1 laser safety limits

under all reasonably foreseeable conditions including single faults

in compliance with IEC 60825-1:2014(third edition).

End user licence agreement

Software delivered with this device and its media is owned by Sony Mobile

Communications Inc., and/or its aliated companies and its suppliers and licensors.

Sony grants you a non-exclusive limited licence to use the software solely in conjunction

with the device on which it is installed or delivered. Ownership of the software is not sold,

transferred or otherwise conveyed.

Do not use any means to discover the source code or any component of the software,

reproduce and distribute the software, or modify the software. You are entitled to transfer

rights and obligations to the software to a third party, solely together with the device with

which you received the software, provided the third party agrees in writing to be bound

by the terms of this Licence.

This licence exists throughout the useful life of this device. It can be terminated by

transferring your rights to the device to a third party in writing.

Failure to comply with any of these terms and conditions will terminate the licence

immediately.

Sony and its third party suppliers and licensors retain all rights, title and interest in and

to the software. To the extent that the software contains material or code of a third party,

such third parties shall be beneficiaries of these terms.

This licence is governed by the laws of Japan. When applicable, the foregoing applies

to statutory consumer rights.

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In the event software accompanying or provided in conjunction with your device is

provided with additional terms and conditions, such provisions shall also govern your

possession and usage of the software.

Export regulations

Export regulations: The device or software may be subject to import and export

regulations of the European Union, the United States and other countries. You will comply

with these applicable laws and regulations and will obtain and maintain any export and

import license required for the delivery of goods to you under this Agreement. Without

limiting the foregoing, and as an example, you will not knowingly export or re-export

goods to destinations identified pursuant to Articles in Chapter II of European Council

Regulation (EC) 428/2009 and specifically, and without limitation, you will also comply

with U.S. government Export Administration Regulations (“EAR”, 15 C.F.R. §§ 730-774,

http://www.bis.doc.gov/) administered by Department of Commerce, Bureau of Industry

and Security and economic sanctions regulations (30 C.F.R. §§ 500 et. seq., http://

www.treas.gov/oces/enforcement/ofac/) administered by the U.S. Department of

Treasury, Oce of Foreign Assets Control.

Limited Warranty

Sony Mobile Communications Inc., 4-12-3 Higashi-Shinagawa, Shinagawa-ku, Tokyo

140-0002, Japan, or its local aliated company, provides this Limited Warranty for your

mobile device, original accessory delivered with your mobile device, and/or your mobile

computing product (hereinafter referred to as “Product”).

Should your Product need warranty service, please return it to the dealer from whom it

was purchased, or contact your local Sony Contact Center (national rates may apply) or

visit

www.sonymobile.com

to get further information.

Our warranty

Subject to the conditions of this Limited Warranty, Sony warrants this Product to be free

from defects in design, material and workmanship at the time of its original purchase by a

consumer. This Limited Warranty will last for a period of two (2) years as from the original

date of purchase of the Product for your mobile device, and for a period of one (1) year

following the original purchase date of the Product for all original accessories (such as the

battery, charger or handsfree kit) which may be delivered with your device.

What we will do

If, during the warranty period, this Product fails to operate under normal use and service,

due to defects in design, materials or workmanship, Sony authorised distributors or

service partners, in the country/region* where you purchased the Product, will, at their

option, either repair, replace or refund the purchase price of the Product in accordance

with the terms and conditions stipulated herein.

Sony and its service partners reserve the right to charge a handling fee if a returned

Product is found not to be under warranty according to the conditions below.

Please note that some of your personal settings, downloads and other information may

be lost when your Sony Product is repaired or replaced. At present, Sony may be

prevented by applicable law, other regulation or technical restrictions from making a

backup copy of certain downloads. Sony does not take any responsibility for any lost

information of any kind and will not reimburse you for any such loss. You should always

make backup copies of all the information stored on your Sony Product such as

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downloads, calendar and contacts before handing in your Sony Product for repair or

replacement.

Conditions

1. This Limited Warranty is valid only if the original proof of purchase for this Product

issued by a Sony authorised dealer specifying the date of purchase and serial number**,

is presented with the Product to be repaired or replaced. Sony reserves the right to

refuse warranty service if this information has been removed or changed after the

original purchase of the Product from the dealer.

2. If Sony repairs or replaces the Product, the repair for the defect concerned, or the

replaced Product shall be warranted for the remaining time of the original warranty

period or for ninety (90) days from the date of repair, whichever is longer. Repair or

replacement may involve the use of functionally equivalent reconditioned units.

Replaced parts or components will become the property of Sony.

3. This warranty does not cover any failure of the Product that is due to:

•Normal wear and tear.

•Use in environments where relevant IP rating limitations, if applicable, are exceeded

(including liquid damage or the detection of liquid inside the device resulting from

such use).

•Misuse or failure to use in accordance with the Sony instructions for use and

maintenance of the Product.

Nor does this warranty cover any failure of the Product due to accident, software or

hardware modification or adjustment, or acts of God.

A rechargeable battery can be charged and discharged more than a hundred times.

However, it will eventually wear out – this is not a defect and corresponds to normal

wear and tear. When the talk-time or standby time is noticeably shorter, it is time to

replace the battery. Sony recommends that you use only batteries and chargers

approved by Sony.

Minor variations in display brightness and colour may occur between devices. There

may be tiny bright or dark dots on the display. It occurs when individual dots have

malfunctioned and can not be adjusted. Two defective pixels are deemed acceptable.

Minor variations in camera image appearance may occur between devices. This is

nothing uncommon and is not regarded as a defective camera module.

4. Since the cellular system on which the Product is to operate is provided by a carrier

independent from Sony, Sony will not be responsible for the operation, availability,

coverage, services or range of that system.

5. This warranty does not cover Product failures caused by installations, modifications, or

repair or opening of the Product performed by a non-Sony authorised person.

6. The warranty does not cover Product failures which have been caused by use of

accessories or other peripheral devices which are not Sony branded original accessories

intended for use with the Product.

Sony disclaims any and all warranties, whether express or implied, for failures caused to

the Product or peripheral devices as a result of viruses, trojan horses, spyware, or other

malicious software. Sony strongly recommends that you install appropriate virus

protection software on your Product and any peripheral devices connected to it, as

available, and update it regularly, to better protect your device. It is understood,

however, that such software will never fully protect your Product or its peripheral

devices and Sony disclaims all warranties, whether express or implied, in case of failure

by such antivirus software to fulfil its intended purpose.

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7. Tampering with any of the seals on the Product will void the warranty.

8. THERE ARE NO EXPRESS WARRANTIES, WHETHER WRITTEN OR ORAL, OTHER THAN THIS

LIMITED WARRANTY. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE

IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,

ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. IN NO EVENT SHALL SONY

OR ITS LICENSORS BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY

NATURE WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR COMMERCIAL

LOSS TO THE FULL EXTENT THOSE DAMAGES CAN BE DISCLAIMED BY LAW.

Some countries/states do not allow the exclusion or limitation of incidental or

consequential damages, or limitation of the duration of implied warranties, so the

preceding limitations or exclusions may not apply to you.

The warranty provided does not aect the consumer’s statutory rights under applicable

legislation in force, nor the consumer’s rights against the dealer arising from their sales /

purchase contract.

Country specific terms

If you have purchased your Product in a country member of the European Economic Area

(EEA) or in Switzerland or the Republic of Turkey, and such Product was intended for sale

in the EEA or in Switzerland or in Turkey, you can have your Product serviced in any EEA

country or in Switzerland or in Turkey, under the warranty conditions prevailing in the

country in which you require servicing, provided that an identical Product is sold in such

country by an authorised Sony distributor. To find out if your Product is sold in the country

you are in, please call the local Sony Contact Center. Please observe that certain services

may not be available outside the country of original purchase, for example, due to the fact

that your Product may have an interior or exterior which is dierent from equivalent

models sold in other countries. Please note in addition that it may sometimes not be

possible to repair SIM-locked Products.

Our goods come with guarantees that cannot be excluded under the Australian Consumer

Law. If you purchased your product in Australia, you are entitled to a replacement or

refund for a major failure and compensation for any other reasonably foreseeable loss or

damage. You are also entitled to have the goods repaired or replaced if the goods fail to

be of acceptable quality and the failure does not amount to a major failure. For warranty

service in Australia, please contact 1300 650 050 or Sony Service Centre, Unit 4 / 189

Woodville Road Villawood NSW 2163.

** In some countries/regions additional information (such as a valid warranty card) may

be requested.

Trademarks, acknowledgements and copyright

© 2014-2018 Sony Mobile Communications Inc. and its aliated entities. All rights

reserved.

Xperia is a trademark or registered trademark of Sony Mobile Communications Inc.

Sony is a trademark or a registered trademark of Sony Corporation.

Bluetooth is a trademark or a registered trademark of Bluetooth SIG Inc. and any use of

such mark by Sony is under license.

All product and company names mentioned herein are the trademarks or registered

trademarks of their respective owners.

Any rights not expressly granted herein are reserved. Visit

www.sonymobile.com

for more

information.

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