Southbend Rapidstream R2 Users Manual RapidSteam Countertop Convection Steamer Operator's

R2 to the manual c465c297-4df4-4bf9-a580-5c7243660825

2015-02-02

: Southbend Southbend-Rapidstream-R2-Users-Manual-447548 southbend-rapidstream-r2-users-manual-447548 southbend pdf

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First in Cooking Built go Last.

southbend
A MIDDLEBY COMPANY

IMPORTANT
FOR FUTURE REFERENCE
Please complete this information
and retain this manual for the lie
of the equipment.
MODEL #
SERIAL #
DATE PURCHASED

OPERATOR’S MANUAL
INSTALLATION
OPERATION AND MAINTENANCE INSTRUCTIONS

COUNTERTOP

CONVECTION STEAMER
MODEL:

AWARNING
improper installation, service, or maintenance can cause property damage,
injury or death. Read the installation, operation and maintenance instructions
thoroughly before installing and operating this equipment.

“Our

Goal-First

Time Fix”

1100 Old Honeycult Road l Fuquay-Varina,
NC 27526
(919) 562-9161 l (800) 348-2568
FAX (800) 91@9915. FAX (919) 552-8682

$18.00

COUNTERTOP CONVECTION STEAMER
(MANUAL SECTION R2)

Congratulations!

You have purchased

one of the finest

pieces of heavy-dutycommercial

cooking equipment

on the market.

You will find that your new equipment, like all Southbend equipment, has been designed and manufactured to meet the toughest standards in the industry. Each piece of Southbend equipment is carefully engineered and designs are verified through
laboratory tests and field installations. With proper care and field maintenance, you will experience years of reliable, troublefree operation. For best results, read this manual carefully.

RETAIN THIS MANUAL FOR FUTURE REFERENCE.
TABLE

OF CONTENTS:
Safety Precautions .. ... .. ..___.__._..........._...._.........................................................-...............................................
2
Specifications . . ... . .... . .. ... .. .. . .. . .. ... .. ....._.... ..._._... . .. .._._..__._.................___
__._
.._.._....__....._._.. .. .... .. ._... .. .. . . . ... . .. . ... . . .. . ..3
Installation . .. .... .. . . .... .. . ... .. .. ..-..........................................................-...................-...
___
.__...__..........._................ 4-9
Operation .. . .. ..____..._._._....................__._...._...................................................-...-........................
_.____..._......_.
lo-11
Cooking Times/Hints . .. .._..._....._...........--. _..._.. . . .. . . ..__.__.........-.................................................................-...
11-l 3
Maintenance. .. .. . ... .. .. .. ... . .. . . . ... .. . .... ...~........................-..................-.............................................~..............
14-15
Adjustmentsflroubleshooting
.. . ...._._._.__.................. _.__
__..._......._.................... _. .. . .._.___...___........__.__...................16
Parts/Accessories . .. . .. .. .. . ..__.__............_..__..__.._......__..............-.................... _.._._...._____._.._..........~...........
...._....... 17
Warranty ... . .._.._____.................__.._....__...___..__...........
_. . ....__._._.._...._..._....__................................ _.____._._._..._...........
18

LOCATION
AND IDENTIFICATION
OF NAME PLATE
The serial plate with voltage, model, and serial information is located on the right hand side of the steamer cavity on the upper
rear comer. On single units a second tag is located on the face of the door which will show only model and serial number.
On Tandem units a second tag is located on the left side of the left unit and the right side of the right unit.
Read these instructions carefully before attempting installation. “Installation” and y Start Up” should be performed by a qualified installer. Unless the installation instructions for the above-described
Southbend product are followed and performed by a
qualified service technician (a person experienced in and knowledgeable of the installation of commercial gas and/or electrical, and water specifications for cooking equipment) then the terms and conditions of the Manufacturer’s Limited Warranty
will be rendered void and no warranty of any kind shall appiy.
In the event you have questions concerning the installation, use, care, or service of the product,
Department, Southbend, 1100 Old Honeycutt Rd., Fuquay-Varina,
North Carolina 27526.

write to the Technical

Service

NOTICE
This product is intended for commercial use only; not for household use.

IMMEDIATELY

INSPECT FOR SHIPPING

DAMAGE

All containers should be examined for damage before and during unloading. The freight carrier has
assumed responsibility for its safe transit and delivery. If damaged equipment is received, either
apparent or concealed, a claim must be made with the delivering carrier.
A) Apparent damage or loss must be noted on the freight bill at the time of delivery. The freight bill must
then be signed by the carrier representative (Driver). If the bill is not signed, the carrier may refuse
the claim. The carrier can supply the necessary forms.
B) A request for inspection must be made to the carrier within 15 days if there is concealed damage or
loss that is not apparent until after the equipment is uncrated. The carrier should arrange an inspection. Be certain to hold all contents plus all packing material.

1100 Old Honeycutt Road

l Fuquay-Varina, NC 27526
(919) 552-9161 l (800) 348-25.58
FAX (800) 910*9915. FAX (919) 552-8682

A MIDDLEBY

COMPANY

PAGE 1

SAFETY PRECAUTIONS
Before installing and operating this equipment, be sure everyone involved in its operation is fully trained and aware of precautions. Accidents and problems can be caused by failure to follow fundamental rules and precautions.
The following symbols, found throughout
personnel, or to the equipment.

DANGER 1

This symbol warns of immediate

dangerous

conditions to the operator, service

hazards which will result in severe injury or death.

This symbol refers to a potential hazard or unsafe practice which could result in injury or
death.

this manual, alert you to potentially

CAUTION

This symbol refers to a potential hazard or unsafe practice which could result in injury,
product, or property damage.
This symbol refers to information that needs special attention or must be fully understood,
even though not dangerous.

L% WARNING
FIRE HAZARD
For your safety, do not store or use gasoline or other flammable vapors and liquids
in the vicinity of this or any other appliance.
Keep area around appliances free and clear from combustibles.

! WARNING
SHOCK HAZARD
l

Do not open panels that require the use of tools.

Stand back when opening doors - hot steam or hot water may escape from steamer.

Unit must be cleaned daily and properly maintained to reduce chances of unsafe
operating conditions.

A WARNING
BURN HAZARD
Watch for clogged drain - can create burn hazard when door is opened.

NOTICE
Be sure the Operator’s Manual and important papers are given to the proper authority.

PAGE 2

NOTE: Not for Scale. For Dimensional Purposes Only.

k-G+-D-c

FRONT VIEW

rc-

SIDE VIEW

MINIMUM
CLEARANCE

TOP VIEW

%% Electric connection - terminal block
Drain 1 l/4” o.d., leave open, do not connect to floor drain

Cold water inlet l/4”, 30 p.s.i. min.-60 p.s.i. max.

DIMENSIONS:
MODEL

Width
A

$6,

C
”

(:;3)

DRAIN
E i
F

DEPTH

Height

24318”
(625)

D
28318”
(727)

8 l/2*
(216)

/ 1 114”
! (32)

WATER
H
G
14 318”
(365)

1 l/4”
(32)

/ ELECTCONN
J
K
4 314”

(121)

(2)

( ) = Millimeters
Cubic Crated
CRATE SIZE
I Width 1 Depth 1 Height Volume
Weight
/

19 l/2” ’ 31 i/2(499) / (800)

’ 28 l/2”
1 (724)

10.13cf
.29 cm

112::
51 kg

Internal Dimensions: 13 11’2W x 22 D x 12 l/2 H

UTILITY INFORMATION:
SINGLE UNiT
TOTAL CONNECTED
208 V 60 Hz

ELECTRIC: One electric connection per unit is required.
WATER USAGE AT TIMED OR MANUAL COOKING:
MAX. AMPS PER LINE
0.46 total gallons per minute at 45 p.s.i.
1 PHASE / 3 PHASE
AMPS
25

IMPORTANT: UNIT MUST BE LEVEL FOR PROPER OPERATION.

220 V 50160 Hz

WARRANTY

38
24

22
14

“Ail units shipped per customer order, three phase or single phase.
If necessary to change see installation section for conversion.

240 V 60 Hz
3BOl220 V 50 Hz
4151240 V 50 Hz

480V60Hz

22
19

13
11

I
J

Circuit must be wired for maximum amps at required voltage.
! WATER SPECIFICATIONS:
To meet warranty requirements,
follows:

supply water must be as
cold water
30 to 60 PSI

Connection:
Pressure:

l/4”

Hardness:

60 PPM
1 2 arainsor35
PPM

PH Factor:

Total Dissolved

Solids TTDS):

7.0 to 7.5

1
I

PAGE 3

WILL BE VOIDED

FOR IMPROPER

INSTALLATION.

NOTICE
Floor drain must be located outside the confines of the equipment base.

Southbend reserves the right to change specifications and product design without notice. Such
revisions do not entitle the buyer to corresponding changes, improvements, additions, or replacements
for previously purchased equipment.

NOTICE
These procedures must be followed by qualified personnel or warranty will be voided.

GENERAL:

NOTICE
The unit, when installed, must be electrically grounded and comply with local codes, or in the
absence of local codes with the National Electrical Code ANSIINFPA 704atest edition.
Canadian installation must comply with CSA-Standard (C22.2 No. log-Ml981 General
Requirements-Canadian Electrical Code, Part II. 109M1981) Commercial Cooking
Appliances.

PAGE 4

ELECTRICAL

CONNECTION:

Electrical diagrams are located inside right compartment on back side of right side cover.
Be sure that the input voltage and phase match the requirements shown on the serial plate.
A positive ground connection is essential.

ELECTRICAL:
A field connection Tem%nal Block is located at the rear of the unit, lower left side. A hole is provided for a 3/4” conduit fitting (solid or flex).
Refer to figure 1.

Conduit Fitting Hole
Drain Conhection
I
Water Inlet

FIGURE 1
PAGE 5

NOTE:

This unit has one power supply for controls and elements,
CONNECTION IS ESSENTIAL.

as well as one ground wire. A POSITIVE

DO NOT ALLOW ANY TAMPERING OR ADJUSTMENT OF ANY CONTROL
TORY SET. ADJUSTMENT
OF ANY INTERNAL COMPONENT
OTHER
BLOCK CAN VOID THE WARRANTY.

ELECTRICAL

CONNECTION

OR WIRING. THE UNIT IS FACTHAN THE FIELD TERMINAL

NOTE:

All 208-220-240 and 480 volt units will have three terminal block sections. “Ll-L2-L3.”
2-wire, single-phase, 50 or 60 Hz.
Ail 380V and 415V units will have four terminal
with neutral.

THREE PHASETO

GROUND

block sections, “Ll-L2-L3-N,”

for use with either 3-wire 3-phase or

for use with European style 4-wire 3-phase

SINGLE PHASE CONNECTION:

Be sure that the input voltage matches the requirement on the serial plate. The unit is factory wired per customer order. If
necessary to change phase, remove control panel, item “A” in figure 2, and rearrange element lead wires 2 and 3 as shown
below.

I’; ,,“” .j:.. ..:.
^,j__
,._,,__,.:,
^~.y-.yI .‘.“‘%‘W”i’ i .:-

208
I

220

240

48CV

INSIDE RIGHT SIDE O”EN!NG
WIRES
5 1
32
64

CONTACTOR
Ll
L2

CONTACTOR

/ 246-f~
ARRANGE

3-PHASE

WIRES

@2
ELEMENT

WIRES AS SHOWN

FIGURE 2

WATER CONNECTION:
Connect cold water line, l/4” (6mm) NPT into female side of strainer located at right lower side of unit as you face the
back of the steamer.
Water line pressure should be 30 psi (205 kpa) minimum to 60 psi (410 kpa) maximum.
NOTE: To facilitate cleaning,
Recommended

and allow access to rear of unit, flexible connections

are recommended.

Plumbing:
COLD

(Furnished by Installer)

WATER

SUPPLY
OFF
VALVE

REDUCING
VALVE IF
REQUIRED

VALVE

b, WARNING
Do not connect steamer to a hot water hose. A hot water connection will damage the steamer.
PAGE 6

WATER SPECIFICATION:
To meet warranty requirements, supply water must meet the following specification:
Pressure:
30 to 60 psi
Total Dissolved Solids (TDS):
60 PPM
Hardness:
2 Grains or 35 PPM
pH Factor:
7.0 to 7.5

DRAIN LINE:
The drain line connection size from the unit is 1” NPT (32 mm). Position the unit near, but not on top of, an open floor
drain. DO NOT directly plumb to the unit unless you also install an “open funnel” downstream of this connection in the
drain system. Make the drain line from the unit to the air gap above the “open funnel” as short as possible. There should
be no horizontal piping between the unit and the air gap above the “open funnel.” The “open funnel” is intended to eliminate any water from entering the steamer because of a blocked drain and it also prevents any back pressure within the
steamer cavity. The unit must be free-venting to the atmosphere. Any connection that allows the build-up of back pressure in the unit such as a reduction in pipe size to a line smaller than 1” or a 90 degree angle in the line prior to the
“open funnel” drain discharge point may cause personal or property damage and therefore will void the warranty. This is
a pressureless, free-venting steam cooker and will not operate properly unless the drain line is short, at a steep angle,
and open! See figure 3.

Rear View

Side View

\
Stand
Pipe

7
Air Gap
7y

Air Gap
7

,I,

FIGURE 3

A WARNING
BURN HAZARD
It is imperative that the drain connection be installed per instructions and kept clean (open) to assure
free venting to atmosphere. A clogged drain will cause pressure to build up inside the steamer cavity
and can endanger the operator when opening the door. It will also cause excessive leakage of
steam from the door.

NOTICE
Floor drain must be located outside the confines of the equipment
occur.

base or damage to equipment

may

Do not locate unit adjacent to any high heat or grease producing piece of equipment, such as a range top, griddle,
fryer, etc., that could allow radiant heat to raise the exterior temperature of the steam body above 130°F (54°C).
DO NOT MOUNT ABOVE OTHER COOKING EQUIPMENT.

PAGE 7

NOTICE
Local codes regarding installation vary greatly from one area to another. The National Fire
Protection Association, Inc. states in its NFPA 96 latest edition that local codes are “authority
having jurisdiction” when it comes to installation requirements for equipment. Therefore,
installations should comply with all local codes.

EXHAUST FANS AND CANOPIES:tt
hood. Consult local codes for proper installation

is recommended
of hoods.

that the steamer be installed under a ventilation

LEVELING:
Unit must be level to assure maximum

performance.

Improper leveling

may void warranty.

NOTICE
Proper ventilation is the owner’s responsibility.
covered by warranty.

Any problem due to improper ventilation will not be

TO INSTALL:

FIGURE 4
PAGE 8

Uncrate carefully. Report any hidden
damage to the freight carrier IMMEDIATELY.

Do not remove any tags or labels
until unit is installed and working
properly.

If unit is to be installed on legs, locate
legs and install as shown on drawing.
(See Figure 4.)

4. If unit is to be installed on a counter top or other surface without using legs, the unit must be sealed to the surface

to prevent any water, grease, etc. from accumulating under the steamer. The steamer can be bolted to the
counter but will still have to be sealed. The installer may use G.E. or DOW CORNING RTV type sealant. (Consult
local code for exact requirements.) See figure 5.

Steamer

Bottom View

\
Sealer

Sea
I

FIGURE 5

PERFORMANCE

CHECK:

The following items should be checked within the first 30 days of operation by a qualified service technician.
1. Check doors for proper alignment.
2. Check door gaskets for wear and sealing ability.
3. Check spray tubes or nozzles for cleanliness and/or leakage.
4. Check all gauges, timers, valves and switches for proper operation.
5. Visually check control compartment wiring for burned or loose connections.
6. Check electrical load on elements for proper wattage.
7. Be sure operators understand the importance of proper cleaning and maintenance.

PAGE 9

THEORY OF OPERATION
Compared to other steam cookers with complicated boilers, the R2 is a very simple machine. immersion elements are
installed on the left side of the cavity and when water covers the elements, water starts to boil and turn to steam. There is
no pressure in this unit.
The SteamMaster

R2 is designed to provide quick heat-up from a cold start.

All equipment must be installed correctly to ensure proper operation and reliable service. installation
followed by a qualified technician.

instructions

must be

Before you turn the unit on, be sure that you have: POWER to unit, WATER to unit, and an OPEN DRAIN.

CONTROL

OPERATIONS

START UP:
1. Close the drain valve (turn lever to the run position.).
2.

Turn power switch on. Unit will fill and begin heating. Unit will be up to operating temperature,
approximately ten (10) minutes. The “Ready’ light will light up when the unit is ready to use.

NORMAL
2.

OPERATION:

“Manual” -This

NORMAL

ready to use, in

unit runs full-power continuously.

OPERATION:

REVIEW l

Use timer as desired, put in “Manual” position to disable buzzer. Timer has no impact on operation.

To conserve

water and electticity during “slow” periods, shut unit off, do not open drain valve.

SHUTOFF:
Turn power switch “Off.” Turn the drain valve lever to ‘DRAIN”.

OPERATING

INSTRUCTIONS:

De-Lime Indicator Light - The “De-Lime” indicator light will illuminate when the unit senses that the elements
need cleaning. Usually a thin layer of deposits are present when this occurs. When the light signaling the operator that cleaning/de-liming should be performed, see “Maintenance, Periodic Cleaning” under service section for
recommended procedures.

Cleaning must be performed to restore normal operation of the unit. When the “DE-LIME”
contactor shuts off power to the elements.

light comes on, the

A WARNING
BURN HAZARD
When door is being opened, hot steam or hot water may escape from steamer. Stand back when
opening door.
PAGE 10

SUGGESTED

COOKING TIMES:

Timer settings are for general guidance only. Differences in food quality, size, shape, freshness, load size and degree of
doneness desired must be considered and adjustments made in time if necessary.

WEIGHT

PORTIONS

COOKING TIME
(Minutes)

3% lbs.
5 Ibs.

14 (4 oz.)
20 (4 oz.)

8-10
9

Full/Perforated
Full/Perforated

20
20
20
20

(4 oz.)
(4 oz.)
(4 oz.)
(4 oz.)

12
15-17
13
10

Full/Perforated
Full/Perforated
Full/Perforated
Full/Perforated

4 Ibs.
5 Ibs.

16 (4 oz.)
20 (4 oz.)

16-12
8

Full/Perforated
Full/Perforated

5 Ibs.
5 Ibs.

20 (4 oz.)
20 (4 oz.)

15-17
13

Full/Perforated
Full/Perforated

5 lbs.
5 Ibs.

20 (4 oz.)
20 (4 oz.)

12
12

Full/Perforated
Full/Perforated

24
16

15
18-20

Full/Perforated
Full/Perforated

2 Ibs.
2 Ibs. 12 oz.
5 Ibs.

8 (4 oz.)
11 (4 oz.)
20 (4 oz.)

g-10
15
10-12

Full/Perforated
Full/Perforated
Full/Perforated

5% Ibs.
5 Ibs.
9 Ibs.

15
20 (4 oz.)
14

13-15
8
12-14

Full/Perforated
Full/Perforated
Full/Perforated

5 Ibs.

20 (4 oz.)

FulVPerforated

5 Ibs.

20 (4 oz.)

Full/Perforated

7
8
5
5

28
20
12
20 (4 oz.)

35
23-25
20
17

Full/Perforated
FulVPerforated
Full/Perforated
Full/Perforated

2% Ibs.
6 Ibs.

10 (4 oz.)
24 (4 oz.)

5
35

Full/Perforated
Full/Perforated

Fresh - Slices ‘/.,-Inch Thick

5 Ibs.

20 (4 oz.)

6-8

Full/Perforated

Eggs
Large - Hard Cooked

12 Ibs.

15-16

‘I2 Perforated

PRODUCT

PAN USED

Asparagus
Fresh
Frozen Spears (Thawed)

Beans
Green
Green
Wax Lima -

- Frozen, Cut
- Fresh
Frozen
Frozen

5
5
5
5

Ibs.
Ibs.
Ibs.
Ibs.

Broccoli
Spears - Fresh
Spears - Frozen (Thawed)

Brussel Sprouts
Fresh
Fresh

Carrots
Frozen - Whole Baby
Fresh - ‘/4 -inch Bias Cut

Cabbage
Green, Cut Into Wedges
Red, Cut Into Wedges

Cauliflower
Fresh, Whole
Fresh, Whole
Frozen, Flowerettes

Corn
Fresh, Cob, 4-5 Inch Ears
Frozen -Whole Kernel
Frozen - Cob, 6 Inch Ears

Mixed Vegetables
Frozen

Peas
Frozen

Potatoes
Red Bliss - Whole
Russet& - Whole
Russetts - Peeled
Russet% l-Inch Cubes

Ibs.
Ibs.
Ibs.
Ibs.

Spinach
Fresh, Leaf
Frozen, Chopped

Zucchini

PAGE 11

PRODUCT

WEIGHT

PORTIONS

COOKING TIME
(Minutes)

Meats
Corned Beef
Hot Dogs, Thawed
Hot Dogs, Frozen

6% Ibs.
5 Ibs.
5 Ibs.

18 (6 oz.)
40 (2 oz.)
40 (2 oz.)

2 hours
5
10

Full
Full/Perforated
Full/Perforated

Fowl
Boneless Chicken Breast

4’12 Ibs.

12 (6 oz.)

Full/Perforated

Tamales, Frozen
Tortilla, Frozen 8-Inch

3 Ibs.
4 Tortillas

12 (4 oz.)
4

20
45 Seconds

Full/Perforated
Half/Perforated

Beef Ravioli, Frozen

48 Ravioli
(1 lb. 8 oz.)

5-6

Full/Perforated

Elbow Macaroni

2 Ibs.
Uncooked

32 (2 oz.)

Spaghetti

2 Ibs.
Uncooked

32 (2 oz.)

In 4-Inch
Full/Perforated

Egg Noodles

2 tbs.
Uncooked

32 (2 oz.)

Full/Perforated

Converted

Rice

2 Ibs.
2% Qts. Water
+ Oil 8 Salt

PAN USED

In Perforated Pan
Nested in Solid Pan

2 Ibs.
Navy Beans
Place beans in pan and cover with 3-quarts hot tap water.
Steam for 2 minutes; remove from steamer and cover for 1 hour.
Remove cover and place back in steamer for 40 minutes.

Full/Perforated

2 Ibs.
Black Eyed Peas
Place peas in pan and cover with 3quart.s hot tap water.
Steam for 2 minutes: remove from steamer and cover for 1 hour.
Remove cover and place back in steamer for 35 minutes.

Full/Perforated

Seafood
Oysters

Shrimp, Fresh, Medium,
Heads Removed
Shrimp, Frozen, Large,
Peeled & Deveined
Lobster
Alaskan King Crab Legs
Cherrystone Clams
Fish Fillets

5 Ibs.

16 Count

5 Ibs.

6-7

Perforated
Pan Nested
in a Full Pan
2’hlnch Deep
Full/Perforated

5 lbs.

Full/Perforated

13/, Ibs.
1 lb.
5 lbs.
7’1, lb-s.

8
4-5
7
18

Full/Perforated
Full/Perforated
Full/Perforated
Full/Perforated
Nested in Full
Hotel Pan

12
12 (10 oz.)

END USER TIPS:
Schedule cooking of fresh vegetables so that they will be served socn after they are cooked. If it is necessary to prepare
them in advance, they can be plunged into cold water, drained thoroughly and held under refrigeration until needed for
service.
Five pounds of cold cooked vegetables can be reheated in the steamer in 5 to 10 minutes, depending upon the variety.

PAGE 12

Adding salt to the water for eggs cooked in the shell makes the cooking water more efficient and faster at its job. If the egg
cracks, the white is cooked at the crack and is sealed right away.
To avoid green yolk (which is a deposit of iron sulfide) chill the eggs immediately
plunging them into a cold water bath (preferably containing ice).

after removing from the steamer by

A quick and easy way to cook eggs for a salad mixture is to crack them directly into a solid steam table pan which has
been lightly coated with salad oil. Do not mix. Steam until they are hard cooked. Remove and chop as you would for egg
salad. The job of peeling has been eliminated.
Transfer steamed hot chicken to deep pan, cover with Cacciatore
be held on steam table.

Sauce and finish in oven. Bake 20 to 30 minutes. May

After steaming, chicken, sausage, and fish may be browned in infra-Red or Radiant Broiler. Brush with melted margarine
mixed with salad oil to give a golden brown color.
Use juice saved from steamed chicken or turkey to make soups, sauces, or casserole
Chicken may be steamed in advance and held under refrigeration
180°F before serving.
Save the juice from the corned beef. After the cabbage
voring and holding on a steam table.

dishes.

for next day’s use. Be sure to bring product back to

has been steamed, place it in a solid pan and add the juice for fla-

Steaming brisket is a definite time saver. Boiling in water takes 40 to 50 minutes per pound. Using the R2 can save 50% in
cooking time.
Cabbage, when steamed, retains its color and wedge identity. It will not break apart as it does when boiled in an open pot.
When removing items prepared in a perforated pan, put a solid pan underneath
cooked food. This will prevent dripping on the floor.

the perforated pan to hold the pan of

The R2 is designed to accept standard 12 x 20 pans. Fractional size pans and dishes can be used as weli with the optional
perforated shelf.
For stirring, the pan does not have to be removed from the steamer. Pull pan l/3 way out of the cavity and the entire surface is accessible.
The door may be opened at any time during operation to remove or add food.

PAGE 13

MAINTENANCE
Southbend equipment is sturdily constructed of the best quality materials and is designed to provide durable service when
treated with ordinary care. To expect the best performance, your equipment must be maintained in good condition and
cleaned daily. Naturally, the periods for this care and cleaning depend on the amount and degree of usage.
Following daily and periodic maintenance procedures will increase the life of your equipment. Cilmatic conditions - salt air seasonings - water quality - may require more thorough and frequent cleaning or the life of the equipment could be
adversely affected.

DAILY CLEANING
YOUR R2 MUST BE THOROUGHLY CLEANED EVERYDAY.
Remove the pan supports and well cover. Wash separately in a sink with a mild detergent and warm water. Dry thoroughly with a clean cloth. Scotch Brite scouring, pads may be used for baked-on deposits.
Wash interior surfaces, including the heating elements with a mild detergent and warm water. Rinse with clean water.
Dry thoroughly with a clean cloth. if discoloration starts due to build up of seasonings or food products, remove by using
Scotch-Brite scouring pad. Then wash, rinse, and dry as above.
Wash floats carefully, check that float stems are clean and floats move freely.
Wrpe exterior surface with a clean damp cloth.
Return all cleaned parts to the unit, placing in their proper position.
LEAVE THE DOOR OPEN AT NIGHT AFTER CLEANING. This allows the unit to dry thoroughly after cleaning and also
proiongs the life of the door gasket.
l

l
l
l
l

PERIODIC

CLEANING

- AS REQUIRED:

If a lime or mineral deposit starts to build up in the interior, this should be cleaned by using Southbend “descale? or other
non-caustic deiiming solution. Follow manufacturers recommended procedures. Thoroughly rinse out unit.
To remove food build up or discoloration, apply cleanser to a damp cloth or sponge and rub cleanser on the material in the
direction of the polishing lines on the metal. Never rub with a circular motion. Soil and discoloration which do not respond to
the above procedure can usually be removed by rubbing the surface with Scotch-Brite scouring pads.

DO NOT GET WATER IN THE CONTROLS.

Could result in expensive repairs or electrical shock.

DO NOT USE ordinary steel wool as any particles left on the surface will rust. NEVER USE a wire brush, steel or abrasive
scouring pads, scraper, file or other steel tools. Surfaces which are marred collect dirt more rapidly and become more difficult to clean. Marring also increases the possibility of corrosive attack.
DO NOT clean door gasket with a high chlorine solution or bleach.
NEVER USE A CORROSIVE CLEANER. USE ONLY CLEANERS APPROVED FOR STAINLESS STEEL.
STAINLESS STEEL: To remove normal dirt, grease, or product residue from stainless steel, use ordinary soap and
water (with or without detergent) applied with a sponge or cloth. Dry thoroughly with a clean cloth. Never use vinegar or
any corrosive cleaner.
To remove grease and food splatter or condensed vapors that have baked on the equipment, apply cleanser to a damp
cloth or sponge and rub cleanser on the metal in the direction of the polishing lines on the metal. Rubbing cleanser as gently as possible in the direction of the polished iines will not mar the finish of the stainless steel. NEVER RUB WITH A CIRCULAR MOTION. Soil and burnt deposits which do not respond to the above procedure can usually be removed by rubbing the surface with SCOTCH-BRITE scouring pads. DO NOT USE ORDINARY STEEL WOOL, as any particles left on
the surface will rust and further spoil the appearance of the finish. NEVER USE A WIRE BRUSH, STEEL SCOURING
PAD, SCRAPER, FILE OR OTHER STEEL TOOLS. Surfaces which are marred collect dirt more rapidly and become
more difficult to clean. Marring also increases the possibility of corrosive attack. Refinishing may then be required.

PAGE 14

MAINTENANCE

A WARNING
BURNHAZARD
~ For proper and safe operation, this steamer must be cleaned daily.
Be sure the overflow pipe is not clogged before operating. A clogged pipe could cause too much hot
water to enter the steamer thereby creating a BURN HAZARD when the door is being opened. Clean
this steamer daily as described in this manual. Failure to do so could result in serious injury or damage.
Drains must be kept clean and clear of debris.

A WARNING
SHOCK HAZARD
De-energize all power to equipment before cleaning the equipment.

CAUTION

DO NOT USE ordinary steel wool as any particles left on the surface will rust.
NEVER USE a wirebrush, steel or abrasive scouring pad, scraper, file or other steel tools.
Surfaces which are marred collect dirt more rapidly and become more difficult to clean. Marring also
increases the possibility of corrosive attack.
DO NOT clean door gasket with a high chlorine solution or bleach.
NEVER use any corrosive cleaner. Use only cleaners approved for stainless steel.

WARNING

Improper cleaning can result in expensive repairs or electrical shock. Do not get water on electrical
controls or motors.

PAGE 15

ADJUSTMENTS

NOTICE
Service work should be performed only by a qualified technician who is experienced in, and
knowledgeable of, the operation of commercial gas, electric, and steam cooking equipment.
Contact the Authorized Service Agency for reliable service, dependable advice or other
assistance, and for genuine factory parts.
Warranty will be void and the manufacturer is relieved of all liability if:
(A) Service work is performed by other than a qualified technician.
(6) Other than genuine Southbeni?eplacement

parts are installed.

TFiOlJBLESHOOTINGGUIDE
Symptom:

Check of Replace:

No power

Check circuit breaker

No water

Check water supply

Heating elements will only operate for brief
regular cycles and delime light is illuminated.

Clean and delimesteamer

SHOCK HAZARD
De-energize all power to equipment before servicing the equipment.

At least twice a year, have your Southbend Authorized Service Agency or another qualified service technician
clean and adjust the unit for maximum performance.
Consult the Southbend Authorized Parts/Service Distributor list for the Authorized Service Representative in your
area. If this is not available, call the Service Department at Southbend, l-800-348-2558 for their name and number.

PAGE 16

PARTS -- ACCESSORIES
Genuine Pms
Pmlecr YOU ALL-Ways!

NOTICE
INSTALLATION
OF OTHER THAN GENUINE
WARRANTY ON THIS EQUIPMENT.

SOUTHBEND

PARTS WILL VOID THE

The serial plate with voltage, model, and serial information is located on the right side of the steamer cavity on the
upper rear comer. On single units a second tag is located on the face of the door which will show only model and serial number. On Tandem units, a second tag is on the right side of the right unit and the left side of the left unit.
Replacement
parts may be ordered either through
Authorized Service Agency.
When ordering parts, please supply the Model
Electrical Characteristics as applicable.

a Southbend

Authorized

Parts Distributor

Number, Serial Number, Part Number,

or a Southbend

Description,

Finish, and

For parts not listed, consult a Southbend Authorized Pans Distributor or Southbend Authorized Service Agency.
Consult the Southbend Authorized Parts/Service Distributor list for the Authorized Parts supplier in your area. If this
list is not available, call the Service Department at Southbend, l-800-348-2558 for same.

FIGURE 6
/

ITEM

PART NO.

DESCRIPTION

B
1173195
Retainer Panel Assembly
.............................
.....................................................................................................................................................................................
C
1177072
Door
Gasket
..................................................................................................................................................................................................................
D
1174587
Cavity,
Side Rack
.................................................................................................................................................................................................................
E
1178268
Well
Cover
Deflector
...................................................................................................................................................................................................................
F
1177080
Door Striker
............................
.....................................................................................................................................................................................
l
4460002
Technical
Manual
..................................................................................................................................................................................................................
l
1176561
Cleaning
Instructions
............................ ......................................................................................................................................................................................
l
PM-162
Cleaning Pad
..................................................................................................................................................................................................................
*
4450020
SteamMaster descaler 24 pack
.................................................................................................................................................................................................................
l
]
4450021
SteamMaster Descaier Master Pack (Contains 8 of the 4450020)

PAGE 17

No QUIB~RRANTY

product, we will rectify it,

no charge: 24 hours

If a customer calls with a problem involving any Southbend
a day, 7 days a week, 365 days a year.

0ur”No Quibble” Warranty means there will be no charge to the customer for the call, parts, travel or for
premium time. If the problem turns out that the unit is unplugged, the circuit breaker is tripped, the gas is
shut off, or even if the customer doesn’t know how to operate the equipment, etc.,-it’s
covered.

, ._ :a
The foregoing warranty is exclusive and in lieu of all other warrant&S,
expressed or implied. There are no implied warranties of merchantab&ty
or of fitness for a particular purpose.
I;i

‘;

Southbend, hereinafter referred to as the seller, warrants equipment manufactured by it to be free from
defects in material and workmanship for which it is responsible.
The sellers obligation underthis warranty shall be limited to replacing or repairing such part. Such warranty shall be limited to the original purchaser only and shall be effective for a period of one year from date of original installation or 18 months
from date of purchase, whichever is earlier; provided that the terms of payment have been fully met.

Normal maintenance functions, including lubrication,
No Quibble Warranty.

Il;ii

The seller
authorized
contiguous
unless the

shall be
service
United
product

cleaning

or customer abuse are not covered by this

responsible only for repairs or replacements of defective parts performed by seller’s
personnel. Authorized service agencies are located in principle cities throughout the
States and Hawaii. This warranty is valid in the United States and is void elsewhere
._,,,,~x,
is purchased through Middleby International with warrantyjnciuded
.-I’-” ““‘“:I ‘~““.“.“““*“. ”
,,, ._“.
”
,, ,
_.,..
’

m
The foregoing shall be th,e.seilePs~soisarid ex&s&
dbiigation and the buyer’s s&e and exciusive,
,,
In,ng”.e~~~t..s~ail-t~e sellerbe iable for
,~~.,... remedy.for”any a&on including breach of contract or negligence.
a sum in excess of the purchase price of the item. The setter shall not be liable for any
. ^prospective or
,, “’
lost profits of the buyer.
,, ~.~..~ ,.
m

This warranty

is effective on Southbend equipment

PAGE

sold on, or after

Feb. 15, 1996.

SOUTHBEND
LIMITED WARRANTY
Southbend warrants that the equipment, as supplied by the factory to the original purchasers, is free from defects in materials
and workmanship.
Should any part thereof become
defective
as a result of normal use within the period and
limits defined below, then at the option of Southbend such parts will be repaired or replaced by Southbend or its Authorized
Service Agency. This warranty is subject to the following conditions:
If upon inspection by Southbend or its Authorized Service Agency it is determined
that this equipment
has not been
used in an appropriate manner, has been modified, has not been properly maintained,
or has been subject to misuse
or misapplication, neglect, abuse, accident, damage during transit or delivery, fire, flood, not or Act of God, then this warranty
shall be void.
Specifically excluded under this warranty are claims relating to installation;
examples
are improper utility connections
and improper utilities supply. Claims relating to normal care and maintenance are also excluded; examples are calibration of controls and adjustments to pilots and burners.
Equipment failure caused by inadequate water quality is not covered under warranty. WATER QUALITY must not exceed the following limits: Total Dissolved Solids (TDS) - 60 PPM (Parts Per Million). Hardness - 2 Grains or 35 PPM, PH Factor - 7.0 to 7.5.
Water pressure
30 PSI minimum,
60 PSI maximum.
Boiler maintenance
is the responsibility
of the owner
and is not covered by warranty.
This equipment is intended for commercial
tion.

use only. Warranty

is void if equipment

is installed in other than commercial

Repairs under this warranty are to be performed only by a Southbend Authorized
be responsible for charges incurred from other than Authorized Southbend Agencies.

Service

Agency.

applica-

Southbend

cannot

THIS WARRANTY MUST BE SHOWN TO AN AUTHORIZED SERVICE AGENCY WHEN REQUESTING IN-WARRANTY
VICE WORK. THE AUTHORIZED SERVICE AGENCY MAY AT HIS OPTION REQUIRE PROOF OF PURCHASE.

SER-

This warranty does not cover services performed at overtime or premium labor rates nor does Southbend assume any liability for
extended delays in replacing or repairing any items in the equipment beyond the control of Southbend. “Southbend shall not be
liable for consequential or special damages of any nature that may arise in connection with such product or part.” Should service
be required at times which normally involve overtime or premium labor rates, the owner shall be charged for the difference
between normal service rates and such premium rates.
In all circumstances, a maximum of one hundred miles in travel and two and one half hours (2.5) travel time shall be allowable.
all cases, the closest Southbend Authorized Agency must be used.

The actual warranty time periods and exceptions are as follows:
This warranty only covers product shipped into the 48 contiguous United States and Hawaii, one-year labor, one-year parts effective from the date of original purchase. There will be no labor coverage for equipment located on any island not connected by
roadway to the mainland.
Exceptions to standard warranty, effective within above limitations:
Glass Windows, Door Seals, Rubber Seals, Light Bulbs, Ceramic Bricks,
Sight Glasses, Cathodic Descalers or Anodes . . . . . . . . . . . _. . . . . . . . . . _. . . . . . . _. . . . . . . . . . . . . . . . _. . . . . . . . _. ____90 days material and labor
Stainless Steel Fry Pot . . . . . . . . . _.. . . . . . . . . _. . . . . . . . . . . . . __. . . _. . _. . . .4 years extended material warranty on fry pot only - no labor
Stainless Steel Open Top Burners.. __. _. . _. . . . . . . . . . . . . . _. . . . . . . . .4 years extended

material warranty on burners only -

no labor

Pressure Steam Boiler Shell _. . . . . . . . . __. . . . . . . . . . _. . . . _. . _. . . . Prorated 4 years extended warranty on boiler shell only - no labor
Boiler shells which have not been properly maintained will not be covered by warranty.
In all cases, parts covered by a five-year warranty will be shipped

FOB the factory after the first year.

Our warranty on all replacement parts which are replaced in the field by our Authorized Service Agencies will be limited to
three months on labor, six months on materials (parts) effective from the date of installation. See LIMITED WARRANTY REPLACEMENT PARTS for conditions and limitations.
If the equipment has been changed, altered, modified or repaired by other than a qualified service technician during
or after the one-year limited warranty period, then the manufacturer shall not be liable for any damages to any person or to
any property which may result from the use of the equipment thereafter.
‘THE FOREGOING WARRANTY IS IN LIEU OF ANY AND ALL OTHER WARRANTIES
EXPRESSED OR IMPLIED INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS, AND CONSTITUTES
THE ENTIRE LIABILITY OF
SOUTHBEND. IN NO EVENT DOES THE LIMITED WRRANTY EXTEND BEYOND THE DURATION OF ONE YEAR FROM
THE EFFECTIVE DATE OF SAID “WARRANTY.”

Consult the Southbend Authorized Parts/Service Distributor list for the Authorized Service
If this list is not available, call the Service Department at Southbend, 1-800-348-2558.

Representative

in your area.

A MIDDLEBY

SOUTHSEND
REGISTERED
TO IS0 9001
CERTIFICATE
NO. A.2062

COMPANY

Cwtfication

NO. FM25780

Southbend Registered to IS0 9001

A product with the Southbend name incorporates the best in durability
and low maintenance. We all recognize however, that replacement parts
and occasional professional service may be necessary to extend the
useful iife of this unit. When service is needed, contact a Southbend
Authorized Service Agency, or your dealer. To avoid confusion; always
refer to the model number, serial number, and type of your unit.
Southbend
1100 Old Honeycutt Road
Fuquay-Varina, NC 27526
(800) 348-2558 - (919) 552-9161
FAX (800) 348-2558 . (919) 552-8682
httpz//www.middleby.com

PART NUMBER 1177893

PRINTED

W98

0 1998 SOUTHBEND

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Title                           : RapidSteam R2 Countertop Convection Steamer Operator's Manual
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Southbend Rapidstream R2 Users Manual RapidSteam Countertop Convection Steamer Operator's

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