Stanley Security Price List 2020 Door Closers Book (Effective 6/1/20)
User Manual: Stanley Security 2020 Stanley Door Closers Price Book (Effective 6/1/20) Price Book
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Page Count: 24
Door Closers
PRICE LIST 70DC
EFFECTIVE: JUNE 1, 2020
PRICE LIST 70DC | EFFECTIVE: JUNE 1, 2020
2 www.stanleyhardwarefordoors.com • Phone: (855) 365-2407 • Fax: (877) 835-1030 Price List 70DC
3
www.stanleyhardwarefordoors.com • Phone: (855) 365-2407 • Fax: (877) 835-1030
Terms and Conditions of Sale 4-5
Limited Warranty 6
General Product Information 7
How To Order 7
D-4990/D-4990T Low Energy Operator 8
D-4550/D-4551 Series Closers 9
D-4550EH Electronic Hold Open 9
D-3550/D-3551 Series Closers 10
D-1610/D-1611 Series Closers 11
CO30/CO50 Series Concealed Closers 12
Mounting Accessories 13-14
Quoting & Ordering 15-16
Returned Authorization (RA) 17
Returned Authorization (RA) Non-Warranty 18
Fullllment Issues 18
Order Form 19
Return Order Request 20
Contents
Price List 70DC
4 www.stanleyhardwarefordoors.com • Phone: (855) 365-2407 • Fax: (877) 835-1030
TERMS AND CONDITIONS OF SALE
The terms and conditions contained herein shall govern the sale of all products
located in the price catalog and/or offered for sale by dormakaba USA Inc.
(“dormakaba USA”), except for those products as set forth under separate Value
Added Reseller Agreements. The acceptance of any order is expressly made
conditional upon your assent to these Terms and Conditions of Sale.
PRICES: dormakaba USA reserves the right, in its sole discretion, to change or
amend its price list (including, but not limited to, adding or removing Products
from the price list), and standard terms and conditions of sale as contained in
its catalogs, price list or published sales policies, without incurring any liability
whatsoever to its Customer or others. All orders will be lled at the List Price in
effect at the time of order placement. All prices are subject to change without
notice and are not guaranteed.
TAXES: List prices do not include federal, state or local taxes.
ORDERS: No order for Products shall be deemed to have been accepted by
dormakaba USA until written notice of its acceptance is received by the Customer
from dormakaba USA via an order acknowledgement. dormakaba USA reserves
the right, in its sole discretion, to decline to accept any order. Purchase Orders will
bind dormakaba USA only to the extent accepted by dormakaba USA’s written
conrmation or delivery.
dormakaba USA will attempt to ll orders in the order in which they are received,
subject to prior orders. However, dormakaba USA reserves the right to allocate
orders or ll an order or orders ahead of prior orders, if, in its judgment, the facts
warrant such a change.
Any additional provisions in a Purchase Order, including any pre-printed terms,
shall be void and not binding on dormakaba USA, unless expressly accepted by
dormakaba USA. For greater certainty, the acceptance by dormakaba USA of a
Purchase Order shall not be deemed acceptance of the additional terms of such
Purchase Order.
dormakaba USA will accept orders via phone, email, fax or courier. dormakaba
USA will send out an order acknowledgement for all orders received via email,
phone or fax.
NOTE: Receipt or possession of this price catalog does not grant approval to quote
or purchase products. Please contact your dormakaba USA Sales Representative
for further details.
KEYING SYSTEM ORDERS: All orders of keying systems specifying
delayed fulllment must be fullled within twelve (12) months of the order date.
Said request for fulllment must include complete keying instructions for the order
to be acknowledged with an estimated delivery date. Failure to properly request
fulllment of the order within twelve (12) months of the order date will make the
order void and nonrefundable.
SPECIAL ORDERS: Any modication to a standard product conguration is
considered a special order. No credits will be issued for returned special orders
unless authorized by dormakaba USA Customer Service.
INCOMPLETE ORDERS: An incomplete order is one that is not fully
specied according to the appropriate nomenclature required for that product.
Any incomplete order will not be entered and will be referred to the appropriate
dormakaba USA Sales Representative for resolution.
SAMPLES: Please contact your local dormakaba USA Sales Representative for
sample requests.
MINIMUM CHARGE: The expense of handling an order necessitates a
minimum charge of $50.00 net per invoice.
CREDIT LIMITS: dormakaba USA’s policy is to extend Net 30-day terms/open
account combined with a credit line based on nancial capacity. For all accounts
dormakaba USA requires a Credit Application and Sales Tax Exempt Certicate (if
applicable). dormakaba USA evaluates traditional sources of credit information:
D&B, trade and bank references, nancial information, and business plans. The
supply of credit herein shall be at the discretion of dormakaba USA. If available
information and/or nancial circumstances will not support open accounts terms,
dormakaba USA offers Cash in Advance and Credit Card (MasterCard or VISA)
terms. dormakaba USA performs periodic reviews of credit lines and terms of
payment and may request updated nancial information.
dormakaba USA reserves the right to withhold delivery of Product if Customer does
not meet dormakaba USA’s credit requirements for the amount of Product ordered,
or the amount of Product which remains unpaid (whether or not overdue) exceeds
the limit established by dormakaba USA for Customer. Customer shall provide, at
dormakaba USA’s request, an acceptable letter of credit or guarantee or security in
a form and amount determined by dormakaba USA.
If Customer shall become overdue on its account or otherwise defaults in any
payment to dormakaba USA or if its nancial condition shall at any time appear
inadequate to warranty further shipment on an open account basis, dormakaba
USA shall have the right, without liability, to refuse to accept any or all orders,
to cancel any and all orders, to delay shipments, or to require advance payment
before accepting or shipping any orders. All orders and all shipments are subject
to approval by the dormakaba USA Credit Department.
PAYMENT TERMS: dormakaba USA standard payment terms are 2% 15, net
30 days from date of invoice.
Effective September 28, 2014, a $45.00 convenience fee will apply to all payments
made by Credit Card towards open invoices on your account. You may choose to
pay by credit card by reaching out to your Credit Analyst directly in order to process
payment. You can avoid paying the $45.00 convenience fee by enrolling and
paying open invoices via Billtrust Invoice Gateway (https://secure.billtrust.com/
stanleymechanical/ig/signin) with an ACH Payment (bank transfer from checking
or savings account) free of charge. Payments by check, or money order should
continue to be sent directly to the remit-to address noted on invoices.
dormakaba USA shall be entitled to charge and Customer shall pay interest on
overdue invoices at the rate of two percent (2%) per month calculated from the
date of the invoice to the date of payment, including any attorney fees incurred by
dormakaba USA resulting from the collection of such overdue payment. Customer
shall pay all sums owing to dormakaba USA without any deduction or abatement
and Customer shall have no right of set-off.
In the event that Customer disputes any portion of the payment due, Customer
shall be obligated to pay the balance which is not the subject of dispute.
Without limiting any other rights it may have under these terms of sale and
applicable law, all of dormakaba USA’s obligations under this Agreement, including
obligations of supply, or any Purchase Order, can be suspended or cancelled should
Customer be delinquent in making payment for previously shipped Products.
INTERNATIONAL SALES:
International Resellers located outside of the United States of America who
place orders are subject to and must pay by (1) Cash in Advance, (2) Conrmed
Irrevocable Letter of Credit, (3) Standby Letter of Credit.
All international shipments shall be FCA (Incoterms 2010) from dormakaba USA’s
facility in Indianapolis, Indiana USA. dormakaba USA shall be deemed to have
delivered all Products and related goods when such are put in the custody of a
carrier at dormakaba USA’s plant or warehouse above, at which time all title and
risk of loss or damage shall pass to Customer.
May 2018
Price List 70DC
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TERMS AND CONDITIONS OF SALE (continued)
SHIPPING/FREIGHT: All Products shall be shipped FOB Origin domestic or FCA
International (INCOTERMS 2010) from dormakaba USA’s facility in Indianapolis,
Indiana USA. dormakaba USA shall be deemed to have delivered all Products and
related goods when such are put in the custody of a carrier at dormakaba USA’s
plant or warehouse above, at which time all title, risk of loss or damage shall pass
to Customer. All shipments will be made in accordance with the preferred routing,
carrier assignments, and operational guidelines of dormakaba USA. Customer
shall bear all costs of freight, insurance and associated costs and shall make all
arrangements for same.
Single or combined shipments including dormakaba USA lock sets, exit devices,
hinges and door closers will be considered for free freight with orders at or above
$5000 net (product combination must be on same purchase order). Orders less
than $5,000 will be shipped freight prepaid with shipping cost added to the
invoice, including a nominal freight charge to be determined by dormakaba USA
at time of shipping.
Hinge only orders will be considered for free fright with orders at or above $750
net. Orders less than $750 will be shipped freight prepaid with shipping cost
added to the invoice, including a nominal freight charge to be determined by
dormakaba USA at time of shipping.
These freight terms apply only to a single destination within the contiguous
United States.
Should a shipment qualify for one of dormakaba USA’s free freight programs, the
Products shall be shipped FOB Origin domestic (with exception to prepaid freight)
or FCA International (INCOTERMS 2010) (with exception to prepaid freight) from
dormakaba USA’s facility in Indianapolis, Indiana USA.
DELIVERY: Orders shall be acknowledged and given a scheduled delivery
date based on estimated manufacturing lead times. Manufacturing lead time
will begin once all information is received to process an order. Delivery dates
given by dormakaba USA as part of order acknowledgment for accepted orders
for Products or related goods will be honored by dormakaba USA on a best
effort basis. Shipping dates shown on order acknowledgments are based upon
dormakaba USA’s estimate and cannot be guaranteed. dormakaba USA will not
be liable for any loss or damage resulting from delay in lling orders, including
any direct or consequential loss or damage. dormakaba USA reserves the right to
make partial shipments unless the order species otherwise.
CHANGES/CANCELLATIONS: After orders are entered for manufacturing,
changes or cancellations cannot be accepted without dormakaba USA written
permission, and may be subject to a change or cancellation charge equivalent to
30% of the purchase price.
Orders for special and/or custom designed goods not immediately saleable to
another customer are not changeable, cancelable, or returnable.
RETURNED GOODS: dormakaba USA Customer Service MUST authorize all
returns. All goods must be returned in original packaging and be in resalable
condition except for warranty returns. Use fax number 888-214-1918 for returned
goods authorization only. Only goods with an invoice date of less than one (1)
year will be considered for a Return Goods Authorization (RGA). All material
returned to dormakaba USA, regardless of the reason, must have a correct RGA
number applied to the outside of the shipping carton. A restocking charge of
30% of the purchase price will be applied to the Customer’s account except for
warranty returns. Transportation charges of returned goods must be prepaid by
Customer. All goods must be returned within sixty (60) calendar days of RGA
issue date. All goods must be returned in original packaging and be in resalable
condition except for warranty returns. Product not returned in salable condition
or after sixty (60) days of the RGA issue date is subject to disposal by dormakaba
USA with no credit issued.
dormakaba USA cannot authorize the return of discontinued product. Under no
circumstances will special order items be accepted for return, unless covered by
warranty.
EXPORT REGULATIONS: Customer agrees to conform to, and abide by, the
export laws and regulations of the US, including, but not limited to, the Export
Administration Act of 1979 as amended and its implementing regulations.
Diversion contrary to US laws and regulations is prohibited.
MASTERKEYING: Best Masterkey Code and Masterkey Service Policy can be
found at www.bestaccess.com.
LIMITATION OF LIABILITY: EXCEPT AS OTHERWISE REQUIRED BY
APPLICABLE LAW, dormakaba USA SHALL HAVE NO LIABILITY FOR
ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, EXEMPLARY,
LIQUIDATED OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION,
LOST PROFITS, COSTS OF DELAY, ANY FAILURE OF DELIVERY, OR BUSINESS
INTERRUPTION, REGARDLESS OF WHETHER THE CLAIM GIVING RISE TO
SUCH DAMAGES IS BASED UPON BREACH OF WARRANTY, BREACH OF
CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY), PRODUCT
LIABILITY, OR OTHERWISE, EVEN IF dormakaba USA HAS BEEN ADVISED
OF THE POSSIBILITY THEREOF. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, IN NO EVENT WILL dormakaba USA’s TOTAL AGGREGATE
LIABILITY TO CUSTOMER, UNDER ANY LEGAL THEORY, WHETHER IN
CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY), PRODUCT
LIABILITY, INFRINGEMENT OF OR DAMAGE TO ANY PATENT, COPYRIGHT,
TRADEMARK, OR OTHER INTELLECTUAL PROPERTY RIGHTS OF ANY PERSON
OR ENTITY, OR OTHERWISE IN RELATION TO THE SALE OF dormakaba USA
PRODUCTS TO CUSTOMER, EXCEED THE AGGREGATE OF THE AMOUNT PAID
OR PAYABLE TO dormakaba USA BY CUSTOMER FOR THE ORDER GIVING
RISE TO THE ALLEGED LIABILITY.
LIMITED WARRANTY: The terms and conditions outlined above are subject
to dormabaka USA’s Limited Warranty, which is included in the Price Catalog and is
incorporated herein by reference. Upon return of a defective product, dormakaba
USA shall either repair or replace the product, in its sole discretion, in accordance
with our standard warranty.
EXCEPT AS SET FORTH HEREIN, dormakaba USA MAKES NO WARRANTIES,
EXPRESSED OR IMPLIED, AND BUYER ACKNOWLEDGES THAT NO
REPRESENTATIONS, WARRANTIES, PROMISES OR STATEMENTS HAVE BEEN
MADE BY dormakaba USA, WITH RESPECT TO THIS PRODUCT, OR ANY
PART OR PORTION THEREOF. IN ADDITION, dormakaba USA MAKES NO
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
OF THIS PRODUCT OR ANY PART OR PORTION THEREOF, FOR ANY PURPOSE,
NOR ANY WARRANTY WHICH EXTENDS BEYOND THE DESCRIPTION ON THE
FACE HEREOF. dormakaba USA SHALL NOT, IN ANY EVENT, BE LIABLE FOR
ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES SUFFERED BY BUYER OR
ANYONE CLAIMING BY, THROUGH OR UNDER BUYER, AS A RESULT OF THE
CONDITION OF THIS PRODUCT, OR ANY PART OR PORTION THEREOF, AND
THERE ARE NO ORAL OR WRITTEN UNDERTAKINGS OR AGREEMENTS OF
ANY TYPE PROVIDED BY dormakaba USA EXCEPT AS EXPRESSLY SET FORTH
HEREIN. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS OR PROHIBIT THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION
AND EXCLUSIONS MAY NOT APPLY IN YOUR STATE.
GOVERNING LAW: These Terms and Conditions of Sale and any subsequent
sales agreements between dormakaba USA and Customer shall be construed in
accordance with the laws of the State of Indiana. The United Nations Convention
on Contracts for the International Sale of Goods shall not apply to this Agreement.
May 2018
Price List 70DC
6 www.stanleyhardwarefordoors.com • Phone: (855) 365-2407 • Fax: (877) 835-1030
LIMITED WARRANTY
What is Covered: dormakaba USA Inc. (“dormakaba USA”) warrants that Door Closer models D4550, D4990, D3550 and D1610 manufactured by dormakaba
USA and sold under its trade name “STANLEY” are free of defects in materials and workmanship as outlined below. The sole and exclusive liability of dormakaba USA
under this warranty is limited to the repair or replacement of any Product or component part covered by the warranty at the sole discretion of dormakaba USA.
Who is Covered: This warranty is extended only to dormakaba USA distributors of products and the end user who purchases products for purposes other than resale
(collectively, “Purchaser”).
Hardware Warranty Period:
• Stanley Door Closer mechanical products shall be warranted for thirty (30) years from date of sale.
• Stanley Door Closer electrical products shall be warranted for one (1) year from date of sale.
• Finishes shall be warranted for three (3) years from date of sale excluding 10B/613 “Oil Rubbed Bronze” nish.
Wi-Q™ Technology and Ofine Series:
• dormakaba USA warrants that all software shall be free from defects in materials and workmanship and will function in substantial accordance to the
specications for a period of one (1) year from the date of installation.
• Specic Limitations: This warranty does not cover any post-sales technical support under the following circumstances:
• Problems caused by misuse of software or hardware
• Failure to provide a network connection or site phone line for a modem connection, if deemed necessary by dormakaba USA
• Technical support for network software products
• Technical support for software installed on computer hardware or computer operating system that is no longer commercially available for purchase.
Warranty Claims: Any Products believed to be defective as covered by this warranty may not be returned without prior written Returned Materials Authorization
(RMA) from dormakaba USA Product Support (855) 365-2407 covering specic items and quantities within thirty (30) days from the discovery of the alleged defect(s).
dormakaba USA will inform the purchaser where to ship said Product(s), shipping charges prepaid by you, for examination. In the event such examination reveals a
defect covered by this warranty; dormakaba USA will, at its sole option, repair or replace the Product, and return it or its replacement to the purchaser, with charges
only for shipping.
Exclusions: This warranty specically excludes, and dormakaba USA shall not be held responsible for the following:
a) COSTS ASSOCIATED WITH INSTALLING, REMOVING OR REINSTALLATION OF THE PRODUCT.
b) Damage caused by Product malfunction or failure attributable to acts of God.
c) Improper use or installation.
d) Poor or no maintenance.
e) Work performed by someone other than an Authorized dormakaba USA technician.
f) Failure to follow dormakaba USA’s operating instructions or environmental specications.
g) Incorrect application, modication, vandalism, erosion or corrosion, shipping and/or handling, improper storage, accident, misuse, abuse or any other cause
not within the control of dormakaba USA.
h) This warranty is void if any modication is made to the warranty product, regardless of whether the modication causes or contributes to the alleged defect.
All modications are made at the risk and expense of the party making the modications.
i) dormakaba USA shall not be liable for any repairs, replacements, or adjustments to the product or any costs of labor performed by the Purchaser or others
without dormakaba USA’s prior written approval.
j) dormakaba USA provides no warranty or guarantee that its cores and/or cylinders will function properly or be mechanically compatible with products not manufactured
by dormakaba USA.
k) The US10B/613 nish is considered to be a living nish that will change over time with use and age and is expressly excluded from this warranty. The nish
changes that occur are indicative of normal wear and tear and reect the essence of a living nish. The nish changes are not considered manufacturing
defects and are not covered by this warranty.
Third Party Warranty: Except as otherwise provided above, dormakaba USA makes no warranty, express or implied, with regard to third party hardware or software
and expressly disclaims the implied warranties or conditions of merchantability or merchantable quality, tness for a particular purpose, title, infringement and those
arising by statute or otherwise in law. Customer’s sole recourse for warranty claims is with the manufacturer of the Product. However, dormakaba USA agrees to pass
through any third party warranty that dormakaba USA receives from the manufacturer of the Products to Purchaser. The extent of any third party warranty details,
terms and conditions, remedies and procedures may be expressly stated on, or packaged with, or otherwise accompanying the Products.
LIMITATION OF WARRANTIES: THIS WARRANTY IS GIVEN EXPRESSLY AND IN PLACE OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE. THERE ARE NO UNDERSTANDINGS, AGREEMENTS, REPRESENTATIONS, OR WARRAN-
TIES NOT SPECIFIED HEREIN.
dormakaba USA SHALL NOT, IN ANY EVENT, BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES SUFFERED BY PUR-
CHASER OR ANYONE CLAIMING BY, THROUGH OR UNDER PURCHASER, AS A RESULT OF THE CONDITION OF THIS PRODUCT, OR ANY PART OR PORTION THEREOF.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR PROHIBIT THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY IN YOUR STATE.
THIS WARRANTY IS GOVERNED BY THE LAW OF THE STATE OF INDIANA WITHOUT REGARD TO ITS CONFLICTS OF LAW PRINCIPLES. dormakaba USA AND PUR-
CHASER AGREE THAT THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS SHALL NOT APPLY TO SALE OF THE PRODUCTS
COVERED BY THIS WARRANTY. May 2018
Price List 70DC
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Interchangeable Arms
All D-3550/D-3551 and D-4550/D-4551 Series arms are
interchangeable.
Thru Bolts and Sex Nuts
When thru bolting is ordered, factory will furnish sex nuts
for use with the machine screws furnished with the closer
Nuts are sized to accommodate 1-3/4” thick doors.
Security Screws
All mounting screws will be Torx pin tamper resistant
machine screws. Available for Heavy Duty Arm applications
only Specify SEC Security Screws.
Options: add sufx
AVB - Advanced Variable Backcheck (optional)
DA - Delayed Action (optional)
LL - Lead Lined Cover (optional)
MC - Metal Cover (optional)
Handing
PULL SIDE PULL SIDE
PUSH SIDE PUSH SIDE
LEFT HAND DOOR RIGHT HAND DOOR
Fasteners:
Size: 0 - (refer to individual closer)
1 - size 1-5
Model No.
GENERAL SPEED VALVE
LATCH
SPEED
VALVE DELAYED
ACTION
VALVE
BACKCHECK
VALVE
SPRING ADJUSTING NUT
Closing Power Adjustment
Closers with spring power adjustment
to size (6) are set at size (3) before
leaving the factory. Closers with
spring power adjustment from
1-4 or 1-5 are set at size (2) before
leaving the factory.
CLOSERS
Delayed Action
A delayed action feature is
available with this series for
all applications and arms.
The feature permits the door
to close very slowly through
the delayed action cycle
range To order, sufx DA to
closer number.
Advanced Variable Backcheck (AVB) optional
Cylinder starts backcheck at approximately 45º instead of
the normal 75º Add sufx “AVB” to selected cylinder. When
combined with Delayed Action consult factory for special
template (Heavy Duty Arm applications).
Packing
All surface mounted closers with standard arm sets are packed
for mounting on regular, parallel arm or top jamb applications
D-1610 Series are packaged (6) closers per case.
D-4550/D-3550 are packaged (4) closers per case.
D-4550EH are packaged individually.
ANSI and UL Specications
The Stanley door closers D-1610, D-3550,
D-4550 Series meet the requirements of the
ANSI/BHMA Standard A156.4 – 2000 Grade
1. Underwriters’ Laboratories and Underwriters’ Laboratories
of Canada Listing. “For Self-Closing Doors Without Hold-Open
feature” on R7551®.
Arm Type: add sufx
L - Long Rod Forearm (TJ only)
H - Standard Hold-Open
HL - Standard Hold-Open w/ Long Rod & Shoe
PH - Parallel Hold-Open
EDA - Heavy Duty Arm
EH - Electronic Hold-Open
H-EDA - Heavy Duty Arm w/ Hold-Open
S - Heavy Duty Arm w/ Stop
CS - Heavy Duty Arm w/ Compression Stop
HS - Heavy Duty Arm w/ Hold-Open & Stop
HCS - Heavy Duty Arm w/ Hold-Open & Comp Stop
T - Track Mount
HT - Track Mount w/ Hold-Open
TCS - Track Compression Stop
CLD-4550DAEDA × 689 × SN
Finish:
689 - Aluminum
690 - Statuary Bronze
691 - Bronze
693 - Black
695 - Dark Bronze
696 - Brass
Finish Option:
SRI - Special Rust Inhibitor
* Wood & Machine Screws Furnished Standard
SN - Sex Nuts & Bolts
SEC - Security Screws
D-4550, D3550 - 12/24 thread
D-1610 - 12/24 thread
How To Order
General Information
Price List 70DC
$2.00
$2.00
8 www.stanleyhardwarefordoors.com • Phone: (855) 365-2407 • Fax: (877) 835-1030
D-4990
Low Energy Operators
(Non-handed)
433
Push Plate
Posts
6” Round 6” Ring
Accessories
4 1/2” Square
Jamb
Dual Plate
Touchless
D-4990T
D-4990 Low Energy Operators and Accessories
For additional switch plates available contact your local dormakaba USA representative.
DESCRIPTION Product No.
8R-D-4990 Series - Push Side Mount (includes arm assembly) D-4990
8R-D-4990T Series - Pull Side Mount (includes arm assembly) D-4990T
Arm Assemblies
Used with D-4990 only A45-501L
Used with D-4990T only A45-507T
Optional Power Supply 24VDC @ 0.5A PS-490
6” Round Stainless Steel Plate
Handicap logo and Push-to-Open text CL2216
6” round surface mount box CL2220
6” round weather ring CL2223
4 3/4” Square Stainless Steel Plate
Handicap logo and Push-to-Open text CL2102
4-3/4” square surface mount box CL2236
4 1/2” Square Stainless Steel Plate
Handicap logo and Push-to-Open text CL4163
4 1/2” square surface mount box CL4638
Jamb Stainless Steel Plate
Handicap logo and Push-to-Open text CL2055
Surface mount box CL2245
Dual Push Plate "Vestibule Plate”
Vestibule plate with text, logo and arrows CL2388
Touchless Push Plates
Touchless push plate ts single/double gang box CL2025
Radio Control 433 Transmitters / 433 Receiver
Digital transmitter 433MHz w/ag conn 9v battery (1 button) CL4490
433 MHz digital receiver CL4485
Push Plate Posts
Silver - mounting post for stainless steel push plates* CL2248
Black - mounting post for stainless steel push plates* CL2247
Bronze - mounting post for stainless steel push plates* CL2249
*For use with 4 1/2" square plates part # CL4163
Push Plate Packages
Includes (2) CL4163 Text & Logo plates, (2) CL4638 boxes,
(2) CL4490 (9volt) Transmitters, (1) CL4485 Receiver
CL4976
Includes (2) CL4163 Text & Logo plates, (2) CL4638 boxes,
HARD WIRED SOLUTION ONLY
CL4977
Includes (2) CL2102 Text & Logo plates, (2) CL2236 boxes,
(2) CL4490 (9 volt) Transmitters, (1) CL4485 Receiver
CL4980
Includes (2) CL2102 Text & Logo plates, (2) CL2236 boxes,
HARD WIRED SOLUTION ONLY
CL4981
Includes (2) CL2216 Text & Logo Plates, (2) CL220 boxes,
(2) CL4490 (9 volt) Transmitters, (1) CL4485 Receiver
CL4990
Includes (2) CL2216 Text & Logo Plates, (2) CL220 boxes,
HARD WIRED SOLUTION ONLY
CL4991
LOW ENERGY OPERATOR Weight
D-4990 / D-4990T 40 lbs.
To Order: Specify: 8R-D-4990 × 628. Accessories ordered separate.
Price List 70DC
List Price
4,379
4,567
113
186
68
249
107
21
234
107
234
107
184
34
361
374
244
268
503
486
503
1,418
669
1,416
669
1,448
495
9
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D-4550 / D-4551 Series Surface Closers
COMPLETE CLOSERS D-4550 / D-4551
APPLICATION Series Weight
Standard, Parallel Arm, Top Jamb Std. w/PA Brkt 9 lbs
Long Rod Forearm (Top Jamb Only) L 9 lbs
Hold Open Arm (Standard & Top Jamb) H 9 lbs
Hold Open Parallel Arm PH 9 lbs
Heavy Duty Arm (PA Only) EDA 11 lbs
Electronic Hold Open EH 11 lbs
Heavy Duty Arm w/ Hold Open (PA Only) H-EDA 11 lbs
Heavy Duty Arm w/ Stop (PA Only) S 11 lbs
Heavy Duty Arm w/ Compression Stop (PA Only) CS 11 lbs
Heavy Duty Arm w/ Hold Open & Stop (PA Only) HS 11 lbs
Heavy Duty Arm w/ Hold Open & Compression Stop (PA Only) HCS 11 lbs
Track Mounting (Pull Side Only) T 10 lbs
Track Mounting with Hold Open (Pull Side Only) HT 10 lbs
Track Compression Stop TCS 10 lbs
OPTIONS
Advanced Variable Back check Option AVB
Delayed Action Cylinder Option DA
Sex Nuts (add 1 package per closer - 4 sex nuts per pkg.) SN
Lead Lined Cover LL
Metal Cover (brushed, stainless steel standard) MC
Security Screws SEC
Special Rust Inhibitor SRI
CYLINDER ASSEMBLY SETS
DESCRIPTION Assembly No. Weight
Cylinder Body and Cover, size 2-6 DB-4550 7 lbs
Cylinder Body and Cover, size 1-5 DB-4551 7 lbs
Cylinder Body and Cover with DA, size 2-6 DB-4550DA 7 lbs
Cylinder Body and Cover with DA, size 1-5 DB-4551DA 7 lbs
ARM ASSEMBLY SETS
DESCRIPTION Assembly No. Weight
Standard Arm Set (Std , PA & Top Jamb) A45-501 2 lbs
Standard Arm with Long Rod and Shoe Set (Top Jamb) A45-501L 2 lbs
Standard Hold-Open Arm Set (Std & Top Jamb) A45-501H 2 lbs
Standard Hold-Open Arm w/ Long Rod and Shoe Set A45-501HL 2 lbs
Standard Hold-Open Arm w/ Long Rod and Shoe Set A45-501HXL 2 lbs
Parallel Hold-Open Arm Set A45-503H 2 lbs
Heavy Duty Parallel Arm Set A45-505 4 lbs
Heavy Duty Parallel Arm Set w/ Hold-Open A45-505H 4 lbs
Heavy Duty Parallel Arm Set w/ Stop A45-505S 4 lbs
Heavy Duty Parallel Arm Set w/ Compression Stop A45-505CS 4 lbs
Heavy Duty Parallel Arm Set w/ Hold-Open and Stop A45-505HS 4 lbs
Heavy Duty Parallel Arm Set w/ Hold-Open and Comp Stop A45-505HCS 4 lbs
Track Rail Arm and Track Set (Pull Side Only) A45-507T 3 lbs
Track Rail Arm and Hold-Open Track Set (Pull Side Only) A45-507HT 3 lbs
Track Compression Stop A45-507TCS 3 lbs
Electronic Hold-Open Track Arm Assembly A45-507EH 3 lbs
NOTES
• Closers available in the following painted nishes: Aluminum (689) Dark Bronze (695) Statuary Bronze (690) Bronze (691) Brass (696) Black (693).
• Arm Assemblies are interchangeable between D-4550 and D-3550 Series Closers.
Price List 70DC
List Price
499
499
534
534
534
920
594
584
777
646
826
572
594
594
18
36
8
72
52
73
38
List Price
386
386
422
422
List Price
113
113
148
148
148
148
148
208
198
391
260
440
186
208
208
534
10 www.stanleyhardwarefordoors.com • Phone: (855) 365-2407 • Fax: (877) 835-1030
D-3550 / D-3551 Series Surface Closers
COMPLETE CLOSERS D-3550 / D-3551
APPLICATION Series Weight
Standard, Parallel Arm, Top Jamb STD w/PA Brkt 7 lbs
Long Rod Forearm (Top Jamb Only) L 7 lbs
Hold Open Arm (Standard & Top Jamb) H 7 lbs
Hold Open Parallel Arm PH 7 lbs
Heavy Duty Arm (PA Only) EDA 9 lbs
Heavy Duty Arm w/ Hold Open (PA Only) H-EDA 9 lbs
Heavy Duty Arm w/ Stop (PA Only) S 9 lbs
Heavy Duty Arm w/ Compression Stop (PA Only) CS 9 lbs
Heavy Duty Arm w/ Hold Open & Stop (PA Only) HS 9 lbs
Heavy Duty Arm w/ Hold Open & Compression Stop (PA Only) HCS 9 lbs
Track Mounting (Pull Side Only) T 8 lbs
Track Mounting w/ Hold Open (Pull Side Only) HT 8 lbs
Track Compression Stop TCS 8 lbs
OPTIONS
Delayed Action Cylinder Option DA
Sex Nuts (add 1 package per closer - 4 sex nuts per pkg) SN 6 SN
Security Screws SEC
Special Rust Inhibitor SRI
CYLINDER ASSEMBLY SETS
DESCRIPTION Assembly No. Weight
Cylinder Body and Cover, size 2-6 DB-3550 5 lbs
Cylinder Body and Cover, size 1-4 DB-3551 5 lbs
Cylinder Body and Cover with DA, size 2-6 DB-3550DA 5 lbs
Cylinder Body and Cover with DA, size 1-4 DB-3551DA 5 lbs
ARM ASSEMBLY SETS
DESCRIPTION Assembly No. Weight
Standard Arm Set (Std, PA & Top Jamb) A45-501 2 lbs
Standard Arm with Long Rod and Shoe Set (Top Jamb) A45-501L 2 lbs
Standard Hold-Open Arm Set (Std & Top Jamb) A45-501H 2 lbs
Standard Hold-Open Arm w/ Long Rod and Shoe Set A45-501HL 2 lbs
Standard Hold-Open Arm w/ Long Rod and Shoe Set A45-501HXL 2 lbs
Parallel Hold-Open Arm Set A45-503H 2 lbs
Heavy Duty Parallel Arm Set A45-505 4 lbs
Heavy Duty Parallel Arm Set w/ Hold-Open A45-505H 4 lbs
Heavy Duty Parallel Arm Set w/ Stop A45-505S 4 lbs
Heavy Duty Parallel Arm Set w/ Compression Stop A45-505CS 4 lbs
Heavy Duty Parallel Arm Set w/ Hold-Open and Stop A45-505HS 4 lbs
Heavy Duty Parallel Arm Set w/ Hold-Open and Comp Stop A45-505HCS 4 lbs
Track Rail Arm and Track Set (Pull Side Only) A45-507T 3 lbs
Track Rail Arm and Hold-Open Track Set (Pull Side Only) A45-507HT 3 lbs
Track Compression Stop A45-507TCS 3 lbs
COVERS
4550/3550 SERIES Part No.
4550 Series Cover C-455
4550 Series Metal Cover (brushed, stainless steel standard) MC-455
3550 Series Cover C-355
Price List 70DC
List Price
407
407
442
442
442
502
492
685
554
734
480
502
502
36
8
73
38
List Price
294
294
330
330
List Price
113
113
148
148
148
148
148
208
198
391
260
440
186
208
208
List Price
20
64
20
11
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D-3550 / D-3551 Series Surface Closers (continued)
NOTES
• Closers available in the following painted nishes: Aluminum (689) Dark Bronze (695) Statuary Bronze (690) Bronze (691) Brass (696) Black (693).
• Arm Assemblies are interchangeable between D-4550 and D-3550 Series Closers.
D-1610 / D-1611 Series Surface Closers
COMPLETE CLOSERS - (LESS COVER) D-1610 / D-1611
APPLICATION Series Weight
Standard, Parallel Arm, Top Jamb Std w/PA Brkt 5 lbs
Long Rod Forearm (Top Jamb Only) L 5 lbs
Hold Open Arm (Standard & Top Jamb Only) H 5 lbs
Hold Open Parallel Arm PH 5 lbs
OPTIONS
Full Cover FC 1 lb
Sex Nuts (add 1 package per closer - 4 sex nuts per pkg) SN
Security Screws SEC
Special Rust Inhibitor SRI
CYLINDER ASSEMBLY SETS
DESCRIPTION Assembly No. Weight
Cylinder Body and Cover, size 2-5 DB-1610 4 lbs
Cylinder Body and Cover, size 1-4 DB-1611 4 lbs
ARM ASSEMBLY SETS
DESCRIPTION Assembly No. Weight
Standard Arm Set (Std, PA & Top Jamb) A16-401 1 lb
Standard Arm with Long Rod (Top Jamb) A16-401L 1 lb
Standard Hold-Open Arm Set (Std & Top Jamb) A16-401H 1 lb
Hold Open Parallel Arm A16-403H 1 lb
FULL COVER SETS
DESCRIPTION Assembly No. Weight
Full Cover C-165 1 lb
NOTES
• Closers are shipped standard Less Cover.
• Closers available in the following painted nishes: Aluminum (689) Dark Bronze (695) Statuary Bronze (690) Bronze (691) Brass (696) Black (693).
• Closers are packed (10) per case.
Price List 70DC
List Price
204
204
255
255
14
8
73
38
List Price
158
158
List Price
46
46
97
97
List Price
17
12 www.stanleyhardwarefordoors.com • Phone: (855) 365-2407 • Fax: (877) 835-1030
CO-30/CO-50 Series Concealed Closers
CONCEALED IN-DOOR CLOSERS
APPLICATION CO-50 Series Weight
Concealed In-Door Size 3 CO-53 5 lbs
Concealed In-Door Size 4 CO-54 5 lbs
Concealed In-Door Size 3 with Hold Open CO-153 5 lbs
Concealed In-Door Size 4 with Hold Open CO-154 5 lbs
OVERHEAD CONCEALED CLOSERS (HANDED)
APPLICATION CO-50 Series Weight
Overhead Concealed Size 5 CO-55 12 lbs
Overhead Concealed Size 6 CO-56 12 lbs
Overhead Concealed Size 5 with Hold Open CO-155 12 lbs
Overhead Concealed Size 6 with Hold Open CO-156 12 lbs
DOUBLE ACTING OVERHEAD CONCEALED CLOSERS (SIDE LOADING)
APPLICATION Door Opening 30 Series Weight
Max Opening Hold Open Max Int. Max Ext.
105° 3’-0” 2’-6” 30-21S 10 lbs
90° 3’-0” 2’-6” 30-23S 10 lbs
105° 105° 3’-6” 3’-0” 30-30S 10 lbs
90° 3’-6” 3’-0” 30-31S 10 lbs
105° 90° 3’-6” 3’-0” 30-32S 10 lbs
105° 30-34S 10 lbs
105° 30-41S 10 lbs
NOTES
• Closers available in the following painted nishes: Aluminum (689)
Price List 70DC
List Price
416
416
437
437
List Price
796
796
810
810
List Price
502
502
502
502
502
502
514
13
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Mounting Accessories
D-4550 / D-4551 CYLINDER
MOUNTING PLATES
DESCRIPTION Part No. Weight
Drop Plate (Std, PA or TJ Mount) P45-180 4 lbs
Drop Plate (PA Mount) Heavy Duty for use with a
narrow top rail P45-180D 4 lbs
Angle Bracket (Push Side Mount) P45-190 5 lbs
Adapter Plate for D4550 with Heavy Duty Arm
Application to retrot to LCN 4111 with Heavy
Duty Arm Application
P45-4110 4 lbs
Adapter Plate for D4550 with Heavy Duty Arm
Application to retrot to LCN 4040 with Heavy
Duty Arm Application
P45-4040 4 lbs
D-3550 / D-3551 CYLINDER
MOUNTING PLATES
DESCRIPTION Part No. Weight
Drop Plate (Std, PA or TJ Mount) P35-180 3 lbs
Angle Bracket (Push Side Mount) P35-190 4 lbs
D-1650 / D-1651 CYLINDER
MOUNTING PLATES
DESCRIPTION Part No. Weight
Drop Plate (Std, PA or TJ Mount) P16-180 2 lbs
Price List 70DC
List Price
69
69
69
69
69
List Price
69
69
List Price
69
14 www.stanleyhardwarefordoors.com • Phone: (855) 365-2407 • Fax: (877) 835-1030
D-4550 / D-3550 ARM
MOUNTING ACCESSORIES
DESCRIPTION Part No. Weight
Spacer Block for mounting PA Bracket on Rabbet P45-110 1 lb
Spacer Block for mounting HD Arms on Rabbet P45HD-110 1 lb
Angle Bracket for Shoe Support on HD Arms P45HD-112 0.5 lbs
Extra-Clearance Offset Soft Plate Bracket P45-113 1 lb
Angle Bracket for mounting PA Bracket on Flush
Transom P45-114 1 lb
Angle Bracket for mounting HD Arms on Flush Transom P45HD-114 2 lbs
Angle Bracket for mounting HD Arms on Flush Transom
with Over Head Stop Applications P45HD-114-1 2 lbs
Track Arm End Cap Used on D-4550T/D-3550T with
A45-507T P45-507EC .5 lbs
Price List 70DC
List Price
29
30
30
45
35
46
46
10
15
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QUOTING & ORDERING
Price quotations are based on one (1) shipment to one (1) location,
and are valid as identied in the quote but in no case longer than one
year from the date of the quote. All exceptions will be evaluated on an
individual basis.
All quotation requests will be provided by the dormakaba USA Inc.
(“dormakaba USA”) Representative where the project is located.
QUOTING PROCESS AND PROCEDURES: The following
information is necessary to secure a price quotation from dormakaba
USA.
• Distributor Name
• Distributor Location
• Distributor Contact Name
and Phone Number
• Distributor e-mail contact
• Project Name
• Project Location
• Bid Date
• Architects Name, Phone Number and
Architects Location
• Specication Writer Name, Phone
Number and Location
• Competitive Inuence / Specication
• List of materials to be quoted
Every attempt will be made by dormakaba USA to provide the price
quotation in a timely manner. Upon completion, you will receive a copy
of the quotation which will also include a valid quotation number. Once
the project is secured, a copy of the quotation must accompany your
purchase order and be forwarded to dormakaba USA Customer Service
Department in Indianapolis for processing.
NON-STANDARD PRODUCT REQUEST: Please contact your
dormakaba USA Representative to complete a Non-Standard Product
Request Form.
All requests should be submitted to the following email address:
Email: product.request.us@dormakaba.com
Upon receipt of a special order request, dormakaba USA will review the
conguration and determine if dormakaba USA is capable of making
the special order product and will provide a response to the customer. If
dormakaba USA is able to make the special order product, dormakaba
USA will provide a specic sku/conguration to the customer for the
special order product. This sku/conguration must be identied on all
Purchase Orders. In addition, the Purchase Order must be marked as a
“Special Order”.
ORDERING: The following information is required for dormakaba
USA to successfully process any order:
• Itemized Purchase Order (PO)
• dormakaba USA Approved Quote
Please send all orders to BAS-orderentry.us@dormakaba.com or by
fax to 877-835-1030
NOTE: For detailed information on how to place an order for
dormakaba USA products as well as BEST masterkey services please see
the detailed section regarding “Best Ordering”.
ADD ON ORDERS FOR QUOTED PROJECTS: To place an
add-on order from a quoted project the Distributor must include the
original quote, PO number and/or dormakaba USA’s original order
number. Add-On orders will be accepted for a period one (1) year from
the original order date. Add-On orders received that are outside of
the aforementioned period will be forwarded to the dormakaba USA
Representative for re-quote.
STOCKING ORDERS: All orders for stock replenishment should be
marked as “Stock” and indicate a “Ship To” address that coincides with
the stocking Distributor warehouse location.
INCOMPLETE ORDER PROCESS: All orders are screened upon
receipt for complete information. If an order is received incomplete,
dormakaba USA Customer Service will make one (1) attempt to contact
a Distributor directly for the missing requirements. If the information is
not made available to dormakaba USA at that time the order will be
referred to the local dormakaba USA Representative for resolution. All
incomplete orders will be cancelled if not resolved after fourteen (14)
calendar days.
PRICE DISCREPANCY PROCESS: All entered orders are reviewed
by dormakaba USA Customer Service for accuracy and pricing consistency
between the Distributor and dormakaba USA. Any order determined by
dormakaba USA, in its sole and absolute discretion, to have a value
greater than the Total Price shown on the Distributor purchase order
will be held by dormakaba USA for a Price Discrepancy. dormakaba USA
quotes are also reviewed to ensure that they are complete, approved,
and match the PO. Due to pricing sensitivity, all price discrepancies must
be resolved exclusively by your dormakaba USA Representative.
ORDER CANCELLATION/CHANGES: All requests for Order
Cancellations and Changes (Quantity, Shipping, Finish, Function, etc)
should be sent directly to dormakaba USA Customer Service. Requests
via phone will be accepted, but must be accompanied by a written
request. Factory Order Number, PO Number, Account Info, and Detailed
Changes must be clearly indicated. Change requests can be submitted
via the following methods:
Email: BAS-cshelp.us@dormakaba.com
Fax: 1-877-835-1030
All order cancellations or changes will be subject to a cancellation fee as
dened in dormakaba USA’s Terms and Conditions of Sale.
PRODUCTION SCHEDULING AND “DO NOT SHIP BEFORE”
REQUESTS: All orders are scheduled for production and shipping based
on current production lead times and availability. Scheduling is completed
only when an order is released from both credit and pricing review.
Exceptions to this policy are made only when the PO is clearly marked:
“Do Not Ship Before” followed by the date. (
Required Date, Expected
Date, etc. do not apply
) These orders will be scheduled to ship on or after
the date listed.
Price List 70DC
16 www.stanleyhardwarefordoors.com • Phone: (855) 365-2407 • Fax: (877) 835-1030
QUOTING & ORDERING (continued)
Changes to “Do Not Ship Before” dates are required in writing and
should be sent to: BAS-cshelp.us@dormakaba.com.
Be advised, orders not clearly marked with a “Do Not Ship Before”
designation will be payable within normal terms from the actual
shipment date.
EXPEDITE REQUESTS:
• Expedite requests will be reviewed and accommodated by dormakaba
USA based on production lead times and availability.
Email: BAS-expediterequest.us@dormakaba.com
• See the then current dormakaba USA Quick Ship Program for details.
WHOLESALE PURCHASE: Distributors are also free to utilize
dormakaba USA’s Authorized Wholesalers to purchase product.
dormakaba USA does not make any guarantee of availability or pricing
for purchases from an Authorized Wholesaler and the discounts afforded
to Distributor by dormakaba USA shall not apply to purchases from an
Authorized Wholesaler. The terms and conditions and price of product
shall be as mutually agreed between Distributor and Wholesaler.
Price List 70DC
17
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RETURNED AUTHORIZATION (RA)
RA REQUESTS: A Return Authorization Form (“RA”) must be utilized
to return defective products still under warranty or products deemed
repairable by dormakaba USA Inc. (“dormakaba USA”). All products
returned to dormakaba USA must have a correct Return Authorization
(RA) number applied to the outside of the shipping carton. All products
must be returned within sixty (60) calendar days of RA issue date.
This process can take up to seven (7) days after product is received at
dormakaba USA’s factory. If a defective product presents a security risk,
an advance replacement may be requested.
RA PROCESS: Requests for warranty related returns can be
initiated by submitting an e-mail to
BAS-rgacreditgrp.us@dormakaba.com.
The RA Request Form must be completed entirely to process an RA. The
following information will be needed:
• End User Name • Sales Order Number
• Account Number • Item Number
• Contact Name • Item Quantity
• Phone Number • Description of the Problem
• Purchaser Order Number
1. Upon review and approval of the submitted RA request, a claim
number is logged and provided back to the requestor by a
dormakaba USA Team member.
2. Once a claim number is issued, this number should be noted
on all references and communications regarding the applicable
situation to ensure a claim is easily identied.
3. Defective product should be returned to the address below. The
shipment must be marked with the approved RA claim number
to ensure prompt processing and attention. All shipping charges
prepaid by customer.
4. When material is received at dormakaba USA’s factory,
dormakaba USA will assess and determine the nature of the
defect.
5. Defective goods are replaced upon dormakaba USA’s
determination.
6. Credit for material and freight is issued only if deemed appropriate
by dormakaba USA. If approved, credit is initiated and a credit
memo is mailed to the Distributor within fteen (15) business
days.
PURCHASE ORDERS:
A Purchase Order (PO) will be required if the Product is:
1. Defective and not under warranty, or
2. An advance replacement is required without verication of whether
the product is defective and under warranty.
Please send Purchase Orders to the following:
• Preferred Method e-mail:
BAS-rgacreditgrp.us@dormakaba.com
• Fax: 1-877-835-1030
May 2018
dormakaba USA Inc.
Attn: Returns Department
6161 East 75th Street
Indianapolis, IN 46250
Price List 70DC
18 www.stanleyhardwarefordoors.com • Phone: (855) 365-2407 • Fax: (877) 835-1030
RETURNED AUTHORIZATION (RA) NON-WARRANTY FULFILLMENT ISSUES
RA POLICY: A Return Authorization Form (“RA”) must be utilized to return
products that are not defective and otherwise in a resalable condition. Only goods
with an invoice date of less than one (1) year will be considered for a non-warranty
related return. All materials returned to dormakaba USA Inc. (“dormakaba USA”)
for any reason (other than warranty), must have a correct RA number applied to
the outside of the shipping carton. A thirty percent (30%) re-stocking charge (of
the purchase price) will be applied to the Distributor’s account for orders returned,
including orders that were placed by customer in error. Transportation charges of
returned goods must be prepaid by the Distributor. All goods must be returned
within sixty (60) calendar days of RA issue date. All goods must be returned in
original packaging and be in resalable condition. Product not returned in saleable
condition is subject to disposal by dormakaba USA with no credit issued. Commercial
Hardware items that are special made to order items will not be returned under any
circumstances.
RA PROCESS: Requests for non-warranty related returns can be initiated by
submitting an e-mail to BAS-rgacreditgrp.us@dormakaba.com.
The RA Request Form must be completed entirely to process an RA. The following
information will be needed:
• Company Name • Sales Order Number
• Account Number • Item Number
• Contact Name • Item Quantity
• Phone Number • Description of the Problem
• Purchaser Order Number
1. Upon review and approval of the submitted RA request, a claim number is
logged and provided back to the requestor by a dormakaba USA Team member:
2. Once a claim number is issued, this number should be noted on all references
and communications concerning said RA.
3. Product should be returned to the address below. The shipment must be
marked with the approved RA claim number to ensure prompt processing and
attention. All shipping charges prepaid by customer.
4. The RA will be processed once material is received at dormakaba USA’s factory
provided it is received in its original packaging and is in saleable condition.
5. Credit is issued to the Distributor account and a credit memo is mailed to the
Distributor.
Any quality issues (missing parts, wrong parts, handing,
nish, etc) should be submitted electronically to:
BAS-rgacreditgrp.us@dormakaba.com or your Local
dormakaba USA Representative.
Please reference your original Purchase Order (PO) Number,
Factory Order Number, Distributor Account, Contact
Information (E-mail/Fax), and include a detailed description
of the issue.
1) ITEMS MISSING FROM A SHIPMENT: If you
have signed your shipment short, dormakaba USA Customer
Service will promptly issue a No Charge replacement order
for the missing products.
If the shipment was not signed short but after review,
dormakaba USA Customer Service determines (based on
shipping weights, packing lists, etc) that the order was
indeed shipped short, a No Charge replacement will be
issued.
If dormakaba USA Customer Service cannot verify a
shipping error, an advance replacement order will be
entered, charged, and expedited to the Distributor. The
quality issue will be forwarded to the Return Authorization
Credit Group for resolution.
If it is determined that the item was omitted from the order
due to a dormakaba USA order entry error, a change order
will be entered and expedited for the missing products.
Please see price book for further detail.
2) WRONG ITEMS RECEIVED (parts, handing, function,
nish, etc):
Advanced replacements will be issued for any wrong items
received. Such orders will be charged based on pricing/
discounts from the original order. The issue will be
forwarded to dormakaba USA’s Return Authorization Credit
Group for resolution.
Any quality issue that is determined to be either a
dormakaba USA order entry and/or manufacturing error
will have an advanced replacement order entered and will
be expedited. An RA will be issued to return the incorrect
products. No re-stock fee will apply for dormakaba USA
order entry and/or manufacturing errors.
May 2018
dormakaba USA Inc.
Attn: Returns Department
6161 East 75th Street
Indianapolis, IN 46250
Price List 70DC
19
www.stanleyhardwarefordoors.com • Phone: (855) 365-2407 • Fax: (877) 835-1030
Order Form: _____________________________________ P.O. # ___________________________________________
Date __________________________________________ Ship To: _________________________________________
Sold To: ________________________________________ _________________________________________
_________________________________________
_________________________________________
Phone Number: __________________________________ Date Required: ___________________________________
Placed By: ______________________________________ Job Name: _______________________________________
Entered By: _____________________________________ Salesperson: _____________________________________
Shop Via: ________________________________________
ORDER FORM
Quantity Product Description Door Thickness Finish
dormakaba USA Inc.
Attn: Door Closers Division
6161 East 75th Street
Indianapolis, IN 46250
Price List 70DC
20 www.stanleyhardwarefordoors.com • Phone: (855) 365-2407 • Fax: (877) 835-1030
RETURN AUTHORIZATION FORM REQUEST
❏ Return for Replacement ❏ Return for Credit
Date of Request:_________________________________
Original Order: __________________________________
Date of Request:_________________________________
Original P.O.: ____________________________________ ❏ Manufacturing Defect
Invoice #: ______________________________________ ❏ Warranty Evaluation
Customer Name: _________________________________ ❏ Missing Parts
Account Number: ________________________________ ❏ Wrong Material Received
Address: _______________________________________ ❏ Wrong Material Ordered
City: __________________________________________ ❏ Wrong Quantity
State: ___________________________Zip: ___________ ❏ Return Inventory
Contact Name: __________________________________ ❏ Other: _______________________________________
E-mail: _________________________________________
Phone: _________________________________________
❏ Ship Replacement Material to Address Above ❏ Ship Replacement Material to Address on Order
DETAILED DESCRIPTION OF DEFECT OR REASON FOR RETURN
________________________________________________________________________________________________________________
________________________________________________________________________________________________________________
________________________________________________________________________________________________________________
Please e-mail completed form to BAS-rgacreditgrp.us@dormakaba.com or Fax to 1-877-835-1030
NATURE OF PROBLEM
NOTE: All returns shall be subject to dormakaba USA Inc.’s
current Terms of Sale and Warranty as outlined in the price
catalog.
RETURN MATERIAL
Line Item # Quantity Product Nomenclature Product Description
Price List 70DC
21
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Notes
22 www.stanleyhardwarefordoors.com • Phone: (855) 365-2407 • Fax: (877) 835-1030 Price List 70DC
Notes
23
www.stanleyhardwarefordoors.com • Phone: (855) 365-2407 • Fax: (877) 835-1030 Price List 70DC
Notes
PL70DC • 06/20
© 2020 dormakaba Holding. All rights reserved.
© 2020 Stanley Black & Decker, Inc. STANLEY® and the STANLEY® Notched Rectangle logo are
registered trademarks of Stanley Black & Decker Inc. or one of its affiliates, and are used under license
6161 East 75th Street
Indianapolis, IN 46250 USA
Phone 855-365-2407
stanleyhardwarefordoors.com
dormakaba.com
