Starkey Laboratories 24HALO2R13 Halo 2 R13 User Manual
Starkey Laboratories Inc Halo 2 R13
user manual
Made for iPhone® RIC and BTE
(Receiver-In-Canal)
(Behind-The-Ear)
OPERATIONS MANUAL
Made for iPhone RIC and BTE, and TruLink
are compatible with iPhone 6, iPhone 6 Plus,
iPhone 5s, iPhone 5c, iPhone 5, iPhone 4s,
iPad Air, iPad Air 2, iPad (4th generation),
iPad mini with Retina display, iPad mini, iPad
mini 3, and iPod touch (5th generation).
Table of Contents
Overview
RIC 13 Overview 4
BTE 13 Overview 6
Preparation
Batteries/Battery Indicators 8–13
RIC 13 Insertion and Removal 14
BTE 13 Insertion and Removal 16
Instant Fit Earbud or Custom Eartip for BTE 18
Operation
On & Off 21
Adjusting Your Hearing System 21
Pairing with an iOS Device 22
Telephone Use 27
Hearing System Care
Instrument Care 28
Hear Clear Receiver Wax Guards 29
Standard Tubing/Thin Tubing 30–33
Service and Repair 33
Troubleshooting Guide 34
Tips for Better Communication 35
Safety Information 38
FDA Information 40
FCC Information 44
4
Made for iPhone RIC 13 Overview
Features, Controls and Identification
Your RIC hearing system controls include:
1. Hearing Instrument
2. Cable
3. Receiver
4. Microphones
5. Battery Compartment,
Location of serial number
(inside battery compartment)
6. Retention Lock
7. Location of manufacturer’s name and
model name
8. Location of left/right side
receiver indicator
9. Instant Fit Earbud
10. Location of left/right side device indicator
11. Custom Earmold (optional)
12. RIC Custom Power Earmold (optional)
5
Made for iPhone RIC 13 Overview
11
12
42
13
6
9
5
7
8
10
6
Made for iPhone BTE 13 Overview
Features, Controls and Identification
Your BTE hearing system
controls include:
1. Hearing Instrument
2. Earhook
3. Microphones
4. Push Button (memory control)
5. Battery Compartment,
Location of serial number
(inside battery compartment)
6. Location of left/right side indicator
7. Location of manufacturer’s name
and model name
Comfort Fit Solutions:
8. Standard Earmold with tubing
9. Universal thin tube with
Instant Fit Earbud
10. Universal thin tube with
Custom Eartip
7
Made for iPhone BTE 13 Overview
10
9
8
1
4
2
3
6
7
Serial Number
00-000000
5
8
Preparation
Batteries
Your hearing system uses a battery as its
power source. This battery size can be
identified by the orange (13) color code on
the packaging.
To insert or replace the battery:
1. Use the nail grip on the battery door.
2. Open the battery door gently and
remove the old battery.
3. Remove the tab from the new battery.
4. Line up the battery’s “+” sign (flat side
of the battery) with the “+” on the
battery door.
5. Close the battery door.
9
Preparation
RIC 13
3
1 2
4
5
10
Preparation
3
1 2
4
5
BTE 13
11
Preparation
Battery Indicators
An indicator will sound when the battery
voltage is low. You have approximately
30 minutes* to replace the battery. An
indicator may also sound just before the
battery stops working.
* Actual time between low battery indicator and shutdown
will vary depending on environmental noise levels and
battery brand.
12
Preparation
Helpful Hints
•
NEVER FORCE THE BATTERY
DOOR SHUT. This could result in
serious damage. If the door will
not close securely, check that the
battery is inserted correctly.
• Do not open the battery door too far
or damage is likely to occur.
• Dispose of used batteries
immediately in the proper
waste or recycling container.
• Batteries vary in size and
performance. Your hearing care
professional is your best source for
lifespan estimates and verification
that you are using the proper size
and type.
13
Preparation
Warnings
Batteries are dangerous if swallowed.
To help prevent the accidental
ingestion of batteries:
Keep out of reach of children
and pets
Check your medications before
taking them – batteries have
been mistaken for pills
Never put batteries in your
mouth, as they can easily be
swallowed
National Button Battery Ingestion
Hotline: 202-625-3333
14
Preparation
RIC 13 Insertion and Removal
To insert the earbud or earmold:
1. Hold the cable at the bend in front
of the receiver with your thumb and
forefinger. Gently insert the receiver
into your ear canal (Fig. 1).
2. Wrap the hearing instrument over the
top of your ear, carefully placing it
behind your ear (Fig. 2).
3. Place the retention lock inside the bowl
of your ear (Fig. 3).
To remove the earbud or earmold:
1. Remove the retention lock from the
bowl of your ear.
2. Remove the hearing instrument from
behind your ear.
3. Grasp the receiver with your thumb
and forefinger. Gently pull out of your
ear canal. Do not pull with the hearing
instrument case as this may damage
the connection.
15
Preparation
Figure 1 Figure 2
Figure 3
16
Preparation
BTE 13 Insertion and Removal
To insert the Custom Earmold:
1. Hold the Custom Earmold with your
thumb and forefinger on the outer side
near the tubing (Fig. 1).
2. Tilt your hand slightly forward and
gently insert the canal tip of the Custom
Earmold into your ear canal (Fig. 2).
3. Rotate the Custom Earmold backward
(Fig. 2).
4. Softly press the Custom Earmold into
place with your fingertip (Fig. 3).
5. Carefully place the BTE behind your
ear wrapping the earhook over the top
of your ear (Fig. 4).
To remove the Custom Earmold:
Take the instrument from behind your ear
and gently pull the Custom Earmold outward.
Pulling lightly down on the earlobe may help
loosen the Custom Earmold as it is removed.
17
Preparation
Figure 1 Figure 2
Figure 3 Figure 4
18
Preparation
Instant Fit Earbud or
Custom Eartip for BTE 13
To insert the Instant Fit Earbud or
Custom Eartip:
1. Insert the Instant Fit Earbud/Custom
Eartip into your ear canal (Fig. 1).
2. Gently wrap the BTE over your ear
until it rests securely behind your ear
(Fig. 2).
3. Place the lock in the concha bowl of
your ear (Fig. 3).
To remove the Instant Fit Earbud or
Custom Eartip:
1. Remove the lock from the concha bowl
of your ear.
2. Remove the hearing instrument from
behind your ear.
3. Gently grasp the tubing at the opening
of the ear canal and pull outward.
19
Preparation
Figure 3
Figure 1 Figure 2
20
Preparation
Helpful Hints
• Minor irritation and inflammation
may occur as your ear becomes
accustomed to having an object in it;
if so, please contact your hearing
care professional.
• If an actual allergic reaction occurs,
alternative earmold materials are
available; contact your hearing
care professional.
• Severe swelling, discharge from the
ear, excessive wax or other unusual
conditions warrant immediate
consultation with a physician.
21
Operation
On & Off
To turn ON: Insert a battery and
completely close the
battery door.
To turn OFF:
Open the battery door
until the battery no longer
touches
the battery contacts.
Your instrument has a Power-On delay and
may require a few seconds to power on.
You may hear a tone series indicating
that your device is powered on.
Adjusting Your Hearing System
Your Made for iPhone hearing system and
TruLink
™
are compatible with iPhone 6,
iPhone 6 Plus, iPhone 5s, iPhone 5c,
iPhone 5, iPhone 4s, iPad Air, iPad Air 2,
iPad (4th generation), iPad mini with
Retina display, iPad mini, iPad mini 3 and
iPod touch (5th generation).
22
Operation
To adjust your hearing system with your
iOS device:
• Ensure that the iOS device is running iOS
7.1 or higher.
•
Download the TruLink Hearing Control
app from the App Store
SM
or use the
native iOS on your device (see Pairing
Your Hearing System to the iOS Device
section below).
For more detailed information on hearing
system functionality with the app, open the
app and touch the i icon. Detailed instructions
are located there.
Pairing Your Hearing Aids to the
iOS Device
To adjust your hearing aids with your iOS
device, you must ‘pair’ the two together so
they can communicate. Please follow the
instructions to ‘pair’ your iOS device and
your hearing aids.
23
Operation
IMPORTANT: Before completing the following
steps, ensure Bluetooth® is enabled on your iOS
device. Within the Settings menu, go to Bluetooth
and toggle to On.
1. Locate then tap the
Settings icon
on your iOS device.
2. Within the Settings menu go to
General > Accessibility > Hearing
Aids.
3. While the iOS device searches for
the hearing aids, open and close the
battery door on your hearing aids
(this puts the hearing aids
into ‘pairing’ mode).
24
Operation
4a. If your name does not appear in the
“Devices List” within 5-7 seconds,
tap
Accessibility
in the upper left
corner, then tap
Hearing Aids
.
4b. You will see your first name and
hearing aid (e.g. “Matt Hearing
Aids” or “Matthew H/As” depending
on the length of the first name) when
the iOS device first discovers the
hearing aids.
5. Tap on the
Hearing Aid Name
to
connect the hearing aids to the
iOS device.
25
Operation
6.
You will see two pairing requests (one for
each hearing aid). Select Pair for each
request. These requests may be several
seconds apart.
7. Pairing is complete.
26
Operation
You are now ready to use your iOS device
to adjust your hearing aids. You can adjust
either with the native iOS controls or with
the TruLink app.
To access the native iOS hearing aid
controls, triple-click the
Home button
on
your iOS device. From this screen you can
adjust the volume, select memory or use
your iOS device as a remote microphone.
Select
Start Live Listen
to stream the iOS
device microphone input directly into
your hearing aids. Point the iOS device
microphone toward the audio source. To
minimize background noise and provide the
best signal, place the iOS device as close to
the source as possible.
Right Volume/Left Volume
allows you to
increase and decrease volume for each
hearing aid individually.
27
Operation
R+L Volume
allows you to adjust both
hearing aids simultaneously.
Normal
indicates the name of a memory
setting in the
hearing aid. You can select
from any memories shown in
the list to
change the hearing aids to that memory
setting.
Telephone Use
Your hearing instruments are designed to work
with iPhone. When the hearing instruments are
paired and powered on, incoming phone calls
will route automatically to your hearing
instruments. When your hearing instruments
are not powered on, incoming calls route only
to iPhone.
You may be prompted to select between
iPhone and the hearing instruments prior to
placing an outgoing call, if the hearing
instruments are powered on.
28
Hearing System Care
Instrument Care
Do your best to keep your hearing
instrument clean at all times. Heat,
moisture and foreign substances can result
in poor performance.
• Use a cleaning brush or soft cloth to
clean debris from around the switches,
microphone and battery compartment;
inspect the receiver, earbud or eartip,
and wax guard regularly.
• Never use water, solvents, cleaning
fluids or oil to clean your instrument.
Your hearing care professional can
provide further information on additional
maintenance procedures for your hearing
system if needed.
29
Hearing System Care
Hear Clear™ Receiver Wax Guards
(RIC ONLY)
The Hear Clear earwax protection
system uses disposable wax guards.
They prevent earwax accumulation in the
hearing aid receiver.
80
Starkey offers various methods of wax protection for your hearing instruments.
The following is a brief description of some of our wax protection options:
WAX PROTECTION GUIDE
HearClear™*
The Hear Clear exclusive earwax
protection system uses disposable
wax guards. The innovative wax
guards prevent earwax accumulation
in the hearing aid receiver. The Hear
Clear is incompatible with Extended
Receiver Tube, Biconic Wax Guard
and Canal Bell.
Biconic Wax Guard (Wax Spring)
The Biconic Wax Guard is a small coil basket inserted into the
receiver tubing of the hearing aid to prevent wax from reaching
the receiver. The wax spring is typically removed and replaced by a
hearing professional.
Extended Receiver Tubing
The Extended Receiver Tubing increases the distance wax must travel
before reaching the receiver. It potentially allows the user to visualize
the presence of wax before it enters the receiver of the hearing aid.
The Extended Receiver Tubing is incompatible with Waxceptor.
Canal Bell
The Canal Bell recesses the receiver of the hearing aid, making
it more difficult for wax to reach the receiver. The Canal Bell is
incompatible with the Waxceptor.
REPLACEMENT STEPS
30
Hearing System Care
Standard Tubing
(BTE ONLY)
1. Separate the
Custom Earmold
from the BTE by
gently pulling the
tubing away from the
earhook (Fig. 1).
• Use a soft, damp cloth
or a cleaning brush to
clean debris from the
Custom Earmold
• Wash the Custom
Earmold with warm
soapy water
• Never use solvents
2. Slide the Custom Earmold tubing onto the
BTE earhook when completely dry (Fig. 2).
Your hearing care professional can provide further
information on additional maintenance procedures
for your hearing instrument, if needed.
Figure 2
Figure 1
31
Hearing System Care
Thin Tubing
(BTE ONLY)
1. Unscrew the
tubing from the
tip of the hearing
instrument (Fig. 1).
2. Thread the cleaner through the
tubing, starting at the end just
removed from the hearing instrument,
until it extends from the other end of
the tubing.
3. Brush the debris off prior to removing
the cleaner.
4. Clean the Earbud/Eartip with a dry
cloth or brush.
5. If necessary, the Earbud/Eartip may be
washed in warm, soapy water. Remove
the Earbud/Eartip from the tubing
prior to washing. Allow the Earbud/
Eartip to dry overnight.
Figure 1
32
Hearing System Care
Helpful Hints
• When not wearing your hearing
system, open the battery door to allow
any moisture to evaporate.
• (BTE ONLY): Make sure the Custom
Earmold/Earbud/Eartip and tubing are
completely dry before reconnecting to
your hearing instrument earhook.
• When not in use, remove the batteries
completely; place your hearing system
in the storage container and store:
– In a dry, safe place
– Away from direct sunlight or heat
to avoid extreme temperatures
– Where you can easily find them
– Safely out of reach of pets and
children
• Do not take apart your hearing aid or
insert the cleaning tools inside them.
33
Hearing System Care
Service and Repair
If, for any reason, your hearing system does
not operate properly, do NOT attempt to fix
it yourself. Not only are you likely to violate
any applicable warranties or insurance, you
could easily cause further damage.
Should your hearing system fail or perform
poorly, check the guide on the next page
for possible solutions. If problems continue,
contact your hearing care professional
for advice and assistance. Many common
problems may be resolved in your hearing
care professional’s office.
34
Hearing System Care
Troubleshooting Guide
SYMPTOM POSSIBLE
CAUSES
SOLUTIONS
Not Loud
Enough
Low battery Replace battery
Blocked
earmold/tubing/
earbud
Clean or replace wax
guard as needed
Hearing change Contact your hearing
care professional
Debris buildup Clean both microphone
and receiver with brush
Inconsistent
Performance
Low battery Replace battery
Blocked
earmold/tubing/
earbud
Clean or replace wax
guard as needed
Unclear,
Distorted
Performance
Low battery Replace battery
Blocked
earmold/tubing/
earbud
Clean or replace wax
guard as needed
Defective hearing
instrument
Contact your hearing
care professional
Dead
Low battery Replace battery
Blocked
earmold/tubing
Clean or replace wax
guard as needed
Crimped tubing Contact your hearing
care professional
35
Tips for Better Communication
Your hearing care professional will
recommend an appropriate schedule to help
you adapt to your new hearing system. It
will take practice, time and patience for your
brain to adapt to the new sounds that your
hearing system provides. Hearing is only
part of how we share thoughts, ideas and
feelings. Reading lips, facial expressions and
gestures can help the learning process and
add to what amplification alone may miss.
Please review the following simple
communication tips:
36
Tips for Better Communication
For You
• Move closer to and look at the speaker
• Sit face-to-face in a quiet room
• Try different locations to find the best
place to listen
• Minimize distractions
• Background noises may be frustrating
at first; remember, you have not heard
them for a while
• Let others know what you need; keep
in mind that people cannot “see” your
hearing loss
• Develop realistic expectations of what
your hearing instruments can and
cannot do
• Better hearing with hearing instruments is
a learned skill combining desire, practice
and patience
37
Tips for Better Communication
For Your Family and Friends
Your family and friends are also affected by
your hearing loss. Request that they:
• Get your full attention before
beginning to speak
• Look at you or sit face-to-face in a
quiet room
• Speak clearly and at a normal rate
and level; shouting can actually make
understanding more difficult
• Rephrase rather than repeat the same
words; different words may be easier
to understand
• Minimize distractions while speaking
38
Safety Information
Safety Information
INTENDED USE: An air conduction hearing aid is
a wearable sound-amplifying device intended to
compensate for impaired hearing. Hearing aids are
available in multiple gain/output levels appropriate to
treat hearing losses ranging from mild to profound.
Your hearing instruments are designed to comply
with the most stringent Standards of International
Electromagnetic Compatibility. However, it is still
possible that you may experience interference caused
by power line disturbances, airport metal detectors,
electromagnetic fields from other medical devices, radio
signals and electrostatic discharges.
If you use other medical devices or wear implantable
medical devices such as defibrillators or pacemakers
and are concerned that your hearing instruments
might cause interference with your medical device,
please contact your physician or the manufacturer of
your medical device for information about the risk of
disturbance.
Your hearing instruments should not be worn during
an MRI procedure or in a hyperbaric chamber. Your
hearing instruments are not formally certified to operate
in explosive atmospheres such as coal mines or certain
chemical factories. Your hearing instruments are classified
as a Type B applied part under the IEC 60601-1 medical
device standard.
39
Safety Information
Your hearing instruments should be stored within the
temperature and humidity ranges of -40oC (-40oF) to
+60oC (140oF) and 10 to 95 percent relative humidity.
Your hearing instruments are designed to operate
beyond the range of temperatures comfortable to you,
from very cold up to 50oC (122oF).
Use on Aircrafts
The optional wireless capabilities that may
be featured in your hearing instruments
should not be used on an aircraft unless
specifically permitted by the flight
personnel. Your iOS device should be put
into Airplane Mode or turned off.
International Use
Be aware that operation during international
travel may cause interference to other
electronic devices, or other electronic
devices may cause interference to your
hearing instruments.
40
FDA Information
Required Information
The following additional information is provided in
compliance with U.S. Food and Drug Administration
(FDA) regulations:
WARNING TO HEARING AID DISPENSERS.
A hearing aid dispenser should advise a prospective
hearing aid user to consult promptly with a licensed
physician (preferably an ear specialist) before dispensing
a hearing aid if the hearing aid dispenser determines
through inquiry, actual observation, or review of any
other available information concerning the prospective
user, that the prospective user has any of the following
conditions:
i. Visible congenital or traumatic deformity of the ear.
ii. History of active drainage from the ear within the
previous 90 days.
iii. History of sudden or rapidly progressive hearing loss
within the previous 90 days.
iv. Acute or chronic dizziness.
v. Unilateral hearing loss of sudden or recent onset
within the previous 90 days.
vi. Audiometric air-bone gap equal to or greater than
15 decibels at 500 Hertz (Hz), 1,000 Hz and 2,000 Hz.
41
FDA Information
vii. Visible evidence of significant cerumen accumulation
or a foreign body in the ear canal.
viii. Pain or discomfort in the ear.
IMPORTANT NOTICE FOR PROSPECTIVE HEARING
AID USERS. Good health practice requires that a person
with a hearing loss have a medical evaluation by a
licensed physician (preferably a physician who specializes
in diseases of the ear) before purchasing a hearing aid.
Licensed physicians who specialize in diseases of the
ear are often referred to as otolaryngologists, otologists
or otorhynolaringologists. The purpose of the medical
evaluation is to assure that all medically treatable
conditions which may affect hearing are identified and
treated before the hearing aid is purchased.
Following the medical evaluation, the physician will
give you a written statement affirming that your hearing
loss has been medically evaluated and that you may be
considered a candidate for a hearing aid. The physician
will refer you to an audiologist or hearing aid dispenser,
as appropriate, for a hearing aid evaluation.
The audiologist or hearing aid dispenser will conduct a
hearing aid evaluation to assess your ability to hear with
and without a hearing aid. The hearing aid evaluation
will enable the audiologist or dispenser to select and fit a
hearing aid to your individual needs.
If you have reservations about your ability to adapt to
amplification, you should inquire about the availability
42
FDA Information
of a trial-rental or purchase-option program. Many
hearing aid dispensers now offer programs that permit
you to wear a hearing aid for a period of time for a
nominal fee after which you may decide if you want to
purchase the hearing aid.
Federal law restricts the sale of hearing aids to those
individuals who have obtained a medical evaluation
from a licensed physician. Federal law permits a fully
informed adult to sign a waiver statement declining
the medical evaluation for religious or personal beliefs
that preclude consultation with a physician. The
exercise of such a waiver is not in your best health
interest and its use is strongly discouraged.
A hearing aid will not restore normal hearing and will
not prevent or improve a hearing impairment resulting
from organic conditions. Use of a hearing aid is only
part of hearing habilitation and may need to be
supplemented by auditory training and instruction in
lip reading. In most cases, infrequent use of a hearing
aid does not permit a user to attain full benefit from it.
43
FDA Information
CHILDREN WITH HEARING LOSS. In addition
to seeing a physician for a medical evaluation, a
child with a hearing loss should be directed to an
audiologist for evaluation and rehabilitation since
hearing loss may cause problems in language
development and the educational and social growth
of a child. An audiologist is qualified by training and
experience to assist in the evaluation and rehabilitation
of a child with a hearing loss.
FCC
Information
REGULATORY
NOTICES
RIC
13
FCC ID: EOA-24HALOXF13
IC ID: 6903A-24HALOXF13
(24HALOXF13,
A3i, Start 10i,
and Start 9i)
FCC ID: EOA-24HALO2R13
IC ID: 6903A-24HALO2R13
(Halo 2 R13,
A4i R13, Start
1200i R13, Start 1000i R13, and AGXsp 2 R13)
BTE
13
FCC ID: EOA-24HALOBTE13
IC ID: 6903A-24HALOBTE13 (HALO B13, A3i B13,
Start 10i B13, and Start 9i B13)
FCC/IC
NOTICE
This device complies with part 15 of the FCC rules and
with
RSS-247.
Operation is subject to the
following
two conditions:
(1)
This device may not
cause
harmful
interference, and
(2)
this device must accept any
interference received, including interference that may
cause
undesired operation of the device.
Note: The manufacturer is not responsible for any
radio
or TV interference caused by unauthorized modifications
to this equipment.
Such
modifications could void
the
user’s authority to operate the
equipment.
Hereby, Starkey® Hearing Technologies declares that
the
products listed above are in compliance with the essential
requirements and other relevant provisions of
Dir
ective
1999/5/EC. A copy of the Declaration of Conformity can
be obtained from the below addresses.
44
FCC
Information
Starkey Hearing Technologies
6700 Washington Ave. South
Eden Prairie, MN 55344 USA
Wm. F. Austin House, Bramhall Technology Park
Pepper Road, Hazel Grove, Stockport SK7 5BX
United Kingdom
Waste from electronic equipment must
be
handled according to local
r
egulations.
45
46
Notes
47
Notes
“Made for iPod,” “Made for iPhone,” and “Made for
iPad”
mean that an electronic
accessory has
been designed to connect
specifically to iPod, iPhone, or iPad, respectively, and has
been certified by the developer to meet Apple performance
standards. Apple is not responsible for the operation of this
device or its compliance with safety and regulatory standards.
Please
note that the use of this
accessory
with iPod, iPhone,
or
iPad may affect wireless performance.
© 2015
S
t
a
r
ke
y
Hearing Technologies. All
R
ig
h
t
s
Reserved.
81330 - 0 07 1
/
15
BK
L
T2
682- 02-
EE
-
X
X
Apple, the Apple logo, iPhone, iPad and iPod touch are
trademarks of Apple Inc., registered in the
U.S.
and
other
countries. App Store is a service mark of Apple Inc.