Starkey Laboratories 24RMQ Model 950 User Manual
Starkey Laboratories Inc Model 950
User Manual
Microphone
Mini Remote
OPERATIONS MANUAL
Table of Contents
Overview � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 4
Basic Use � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 7
Daily Use � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 9
Wearing the Mini Remote Microphone � � � � � � � � � � � � � 11
Pairing with Hearing Aids � � � � � � � � � � � � � � � � � � � � � � � 12
Using the Mini Remote Microphone � � � � � � � � � � � � � � � 14
Start/Stop Audio Streaming � � � � � � � � � � � � � � � � � � � � � 15
Assembling the Power Adapter � � � � � � � � � � � � � � � � � � � 16
Troubleshooting � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 17
Safety Information � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 19
Regulatory Notices � � � � � � � � � � � � � � � � � � � � � � � � � � � � 22
Overview | 5 4 | Overview
2
4
3
1
5
1. Power Button
2. Status Indicator LED
3. Microphone
4. MicroUSB Jack
5. Clip
Starkey Hearing Technologies Mini Remote Microphone
is designed to stream remote microphone audio
directly to your 2.4 GHz wireless hearing aids. When
worn by a distant speaker in noisy environments,
the Mini Remote Mic functions as an assistive
listening device.
Package Contents
• Mini Remote Mic
• Power Adapter
• USB-to-microUSB cable
• Operations Manual
Optional Accessories
• Lanyard (part #91324-000)
Streaming – Audio or sound transmitted wirelessly from
the Mini Remote Mic directly to your hearing aids.
6 | Overview Basic Use | 7
Basic Use
1. To turn on Starkey Hearing
Technologies Mini Remote
Microphone, press the power
button for 3 seconds and
release when the green LED
appears.
2. Ensure your hearing aids are
powered on.
• Note: Prior to streaming audio for the first
time, your hearing aids will need to be paired
to the Mini Remote Mic. Refer to Pairing with
Hearing Aids on page 12.
3. To start audio streaming,
• Open the Thrive Hearing Control app and
select Start Streaming from Accessories
screen.
• Refer to Start/Stop Audio Streaming
on page 15 for additional options.
4. To adjust the stream volume, use the Thrive
Hearing Control app, Starkey Hearing
Technologies Remote, and/or hearing aid
user controls.
1
Overview
Tip: Stream Volume can be adjusted via the Thrive Hearing
Control app, Starkey Hearing Technologies Remote, and/or
hearing aid user controls. Review your hearing aid operation
manual or contact your hearing professional for details on
your particular system setup.
1. Power Button
• Powers on and off the Starkey Hearing
Technologies Mini Remote Microphone
2. Status Indicator LED
• Identifies the operational state of the Mini
Remote Mic
3. Microphone
• Picks up speaker’s voice during use
4. MicroUSB Jack
• Recharges via USB-to-microUSB cable
5. Clip
• Affixes Mini Remote Mic to clothing or lanyard
LED OPERATIONAL STATE
Off Power is off
Slow Pulsing
Green
Power is on
Slow Pulsing
Red
Low battery condition
Solid Red Possible fault condition
Daily Use | 9 8 | Basic Use
Daily Use
Power On
Press the power button for 3
seconds and release when the
LED illuminates.
Power Off
Press the power button for 2
seconds and release when the
LED turns off.
Battery Low
LED slowly pulses red. Provides an
audible indicator tone to hearing
aids every 5 minutes.
Battery Recharge
Attach the microUSB end of
the charging cable to the
microUSB jack on Starkey
Hearing Technologies Mini
Remote Microphone.
Attach the USB end of the
charging cable to a female
USB jack on the enclosed
power adapter.
5. To stop streaming, do one of the following:
• Turn off the Mini Remote Mic.
• Open the Thrive Hearing Control app and
select Stop Streaming from Accessories screen.
• Refer to Start/Stop Audio Streaming
on page 15 for additional options.
10 | Daily Use
Wearing the Mini Remote Microphone
Starkey Hearing Technologies
Mini Remote Microphone can be
affixed to clothing or worn on
a lanyard. The Mini Remote Mic
should be within 8 inches
(20cm) of the speaker’s mouth.
Clip – Press the clip as shown.
Slide clip opening onto clothing
and release clip. Ensure the
Mini Remote Mic is securely
affixed to clothing.
Lanyard (optional) –
1. Press the clip as shown.
2. Insert lanyard loop into clip
opening and lift loop toward top
of clip. Release clip. Ensure the
lanyard is securely attached to
the Mini Remote Mic.
3. Place lanyard around neck.
11 | Wearing the Mini Remote Microphone
Recharging Status
The Mini Remote Mic reaches a fully-charged state
in less than 3 hours. It can reach a 50% charged
state in about one hour.
Tip: Recharging the Mini Remote Mic can take longer
while streaming audio. Recharging will be faster when
the Mini Remote Mic is off
.
Power Charge State LED
Off Recharging Solid Green
Off Complete Off
On Recharging Solid green briefly interupted
by other LED status behaviors
On Complete Off
Pairing with Hearing Aids | 13 12 | Pairing with Hearing Aids
*Typical operating range is up to 10 meters (~30 feet). Operational range may be
reduced by environmental factors, such as obstructions, interference, and human
body positioning. Larger operational distances are achievable, though audio quality
and connectivity may decrease.
4. While the green LED is slowly
pulsing, double-click the
power button. The LED
status indicator alternately
blinks red and blue.
5. For a set of hearing aids:
6. For a single hearing aid:
LED blink Pairing Result Next Step
Successful Complete
Unsuccessful Repeat steps 1 – 4
and 6
First LED
blink
Second
LED blink
Pairing Result Next Step
Both hearing aids
paired Complete
Only one hearing
aid paired
Repeat steps
1 – 5
n/a No hearing aids
paired
Repeat steps
1 – 5
Pairing with Hearing Aids
For Starkey Hearing Technologies Mini Remote
Microphone to interact with your hearing aid(s),
you must first pair the Mini Remote Mic with each
hearing aid. You only need to perform this action one
time, as they should automatically recognize each
other when both are powered on and within wireless
operating range.*
To pair the Mini Remote Mic with your hearing aid(s):
1. Ensure your hearing aids are not connected to
nearby Bluetooth devices. To do this,
• Disable Bluetooth on your mobile phone.
• Power off any nearby Starkey Hearing
Technologies TV, Remote Microphone +, or Mini
Remote Mic accessories, which you previously
paired to your hearing aids.
2. Power off, then power on your hearing aids.
• Note: For a CROS hearing aid system, power
off both your hearing aid and CROS transmitter.
Power on only your hearing aid, ensuring the
CROS transmitter remains powered off.
3. Place your hearing aids within 6 inches (15 cm) of
the Mini Remote Mic.
x2
Start/Stop Audio Streaming | 15 14 | Using the Mini Remote Microphone
Start/Stop Audio Streaming
Audio streaming from Starkey Hearing Technologies
Mini Remote Microphone may be started (or stopped)
in a variety of ways:
• Turn On the Mini Remote Mic: Audio streaming
automatically starts in hearing aid.
• Thrive Hearing Control: Open the App on your
mobile phone or tablet. Select the option to
start/stop streaming from Accessories screen.
• Starkey Hearing Technologies
Remote: If preconfigured by your
hearing professional, press the
Favorite button.
• Hearing aid user control: If preconfigured by
your hearing professional, a specific gesture
(e.g. a Long Press on a user control) can start/
stop streaming.
Audio streaming will also stop when the Mini Remote
Mic is turned off.
An audible indicator may play in your hearing aids to
signal the start/stop of audio streaming.
Using the Mini Remote Microphone
In its primary usage, the Starkey
Hearing Technologies Mini
Remote Microphone is worn
by a distant speaker in noisy
environments. This allows a
hearing aid wearer to focus on
one person when background noise is present.
While not optimized as a general purpose
omnidirectional microphone for tabletop use,
the Mini Remote Mic may still provide benefit in
some circumstances. For example, try placing the
Mini Remote Mic near a television. To achieve a
comfortable listening level, adjust the Mini Remote
Mic distance from the television speakers or modify
the audio streaming volume level.
16 | Assembling the Power Adapter Troubleshooting | 17
Troubleshooting
SYMPTOM POSSIBLE CAUSES SOLUTIONS
One (or both)
hearing aids
unexpectedly
drops out
of audio
streaming.
Hearing aids may
be on the edge of
wireless range.
Move closer to Mini Remote
Mic.
Battery level in
hearing aid can
no longer support
audio streaming.
• Replace hearing aid
battery with new one.
• Recharge your hearing
aid, if applicable.
Large object, such
as furniture or a wall,
may be degrading
signal.
For best performance, your
hearing aids should be
within line-of-sight of Mini
Remote Mic.
Wireless connection
with Mini Remote
Mic was lost.
To restart the audio stream,
follow steps in the Start/
Stop Audio Streaming
section.
Streamed
audio quality
is distorted.
Low battery level in
Mini Remote Mic.
Recharge Mini Remote Mic.
Audio stream
is too loud or
too soft.
Volume streamed
from Mini Remote
Mic to hearing aid
not optimal.
Adjust the stream volume
via Thrive Hearing Control
app, Starkey Hearing
Technologies Remote, or
hearing aid user controls.
Difficult to
hear speaker
in noisy
environments.
Mini Remote Mic
may be too far from
speaker.
Move Mini Remote Mic
closer to speaker’s mouth.
Mini Remote Mic
may be covered by
clothing or poorly
positioned.
Provide clear access
from Mini Remote Mic to
speaker’s voice.
2
1
3
Assembling the Power Adapter
Starkey Hearing Technologies Mini Remote Microphone
may include a variety of plug configurations for
use in different countries. If the power adapter
requires assembly:
1. Select the appropriate plug
configuration used in your
country.
2. Slide the plug onto the
power adapter until it snaps
into place.
3. To remove the plug, press
the tab and slide the plug
away from the cable.
Safety Information | 19 18 | Troubleshooting
Safety Information
Required Information
Waste from electronic equipment must be handled according
to local regulations.
Instructions for Disposal of Old Electronics
Starkey Hearing Technologies encourages, and your local community laws may
require, that your Starkey Hearing Technologies Mini Remote Microphone be
disposed of via your local electronics recycling/disposal process.
The below instructions are provided for the benefit of disposal/recycling personnel.
Please include this manual when disposing of your Mini Remote Mic.
For Disposal/Recycling Personnel Only
This product contains a Lithium Ion Polymer battery. To remove this battery:
• Power off the Mini Remote Mic.
• Pry apart the housing halves with a small screwdriver.
• Cut the battery wires from the circuit board to prevent accidental shorting.
• Pry the battery away from the housing using a wide flat blade.
Intended Use
The Mini Remote Mic is an accessory to a 2.4 GHz wireless air conduction hearing
aid. It is intended as a wireless transmitter of sound from an audio source to air
conduction hearing aids. When worn by a distant speaker in noisy environments, it
functions as an assistive listening device.
The Mini Remote Mic is classified as a Type B applied part under the IEC 60601-1
medical instrument standard.
The Mini Remote Mic is designed to comply with the most stringent Standards of
International Electromagnetic Compatibility. However, it is still possible that you may
experience interference caused by power line disturbances, airport metal detectors,
electromagnetic fields from other medical devices, radio signals and electrostatic
discharges.
The Mini Remote Mic is designed to be cleaned with a damp cloth moistened with
soapy water.
SYMPTOM POSSIBLE CAUSES SOLUTIONS
LED is slowly
pulsing
green, but
no streamed
sounds are
heard in the
hearing aids.
Hearing aids are
not ready to receive
audio streams.
To start the audio stream,
follow steps in the Start/
Stop Audio Streaming
section.
Hearing aids are
not paired with Mini
Remote Mic.
Follow steps in Pairing with
Hearing Aids section.
LED is solid
red.
Possible error
condition.
Turn off Mini Remote Mic,
wait 30 seconds, and then
turn it on.
20 | Safety
Information
Safety Information | 21
If you
use
other
medical devices
or
wear implantable medical devices such
a
s
defibrillators
or
pacemakers
and
are concerned
that your Mini
R
e
m
o
t
e
Mic might
cause interference
with your
medical
device,
please
contact your
physician
or the
manufacturer
of
your medical device
for
information
about the
risk
of
disturbance.
The
Mini
R
e
m
o
t
e
Mic
should
not be
used
during an
MRI procedure
or in a hyperbaric
chamber.
The Mini
Remote
Mic
is
not
formally certified
to
operate
in explosive
atmospheres such as may
be found in coal
mines
or
certain chemical
factories.
Although the Mini
Remote
Mic is not
formally
certified
(IP rated)
for protection against
dust or
water ingress,
per
IEC 60529,
it
has
been tested to the
IP
5X
level. This
means
that the Mini
Remote
Mic is protected from dust.
The
battery in
your
Mini
Remote
Mic is not
replaceable.
Do not attempt to replace
the battery.
The
Mini
Remote
Mic
does
not
contain any user-serviceable parts.
Do not
open or modify it.
Do not
connect
the Mini
Remote
Mic to
any devices
not
described
in this
manual.
The
expected service
life of the Mini
Remote
Mic is 3 years.
Use on Aircrafts
The
Mini
Remote
Mic
should
not be
used
on
aircrafts unless specifically
permitted by
the flight personnel.
Wireless Technical
Description
Starkey Hearing Technologies
Mini
Remote Microphone operates
in the 2.4- 2.4835
GHz
band with a
maximum effective radiated
power of
8 dBm
with transmission
modulation
type of
GFSK
with 2
MHz bandwidth. The receiver section
of the radio
has
a bandwidth of 2 MHz.
The
Mini
Remote
Mic
has
been tested to, and
has passed,
the following emissions
and
immunity
tests:
International Use
The
Mini
Remote
Mic is
approved
to
operate
at radio
frequencies
that
are
specific
to
your country
or region and might not be
approved
for
use outside your
country
or region.
Be
aware
that
operation
during
international travel may cause interference
with other
electronic devices,
or other
electronic devices may cause interference
with
your
Mini
Remote
Mic.
Your
Mini
Remote
Mic is
designed
to
operate
and be
stored
within the temperature
range
of
-10˚C (14˚F)
to
45˚C (113˚F)
and
relative humidity range
of 10%-95%.
We
are required
by
regulations
to provide the following warnings:
WARNING:
Use
of the Mini
Remote
Mic directly next to other electronic
equipment
should
be
avoided because
it could
result
in improper
performance.
If
such
use
is
necessary,
note
as
to
whether your hearing aids
and the other equipment
are
operating normally.
WARNING:
Use
of
accessories, components
or
replacement parts
other
than those
provided by the
manufacturer
of the Mini
Remote
Mic could
result
in increased
electromagnetic emissions
and
decreased electromagnetic immunity
and could result
in
degradation
of performance.
WARNING:
If
Portable Radio Frequency communications
equipment is used
closer than
30 cm
(12 inches)
from
your
Mini
Remote
Mic,
degradation
of the
performance
of
your hearing
aid could
result.
If this
occurs, move away
from the
communications
equipment.
•
IEC 60601-1-2 radiated
and
conducted emissions requirements
for a Group 1
Class
B
device as stated
in
CISPR
11.
Harmonic
distortion and voltage
fluctuations affecting
the power input source
as stated
in
Table
2 of
IEC
60601-1-2.
RF radiated immunity
at a field
level
of 10 V/m
between
80
MHz
and 2.7 GHz
as
well
as
higher field
levels
from
communications devices as stated
in
Table
9 of
IEC
60601-1-2.
Immunity
to power
frequency magnetic fields
at a field
level
of 30 A/m.
Immunity
to
ESD levels
of +/- 8
kV conducted discharge
and +/- 15
kV
air
dischar
ge.
Immunity
to
electrical fast transients
on the power input at a
level
of +/- 2 kV
at a 100
Hz
repetition rate.
Immunity
to
surges
on the power input of +/- 1
kV
line to line.
Immunity
to
conducted disturbances induced
by
RF fields
on the power input
as stated
in
Table
6 of
IEC
60601-1-2.
Immunity
to voltage dips and
interruptions
on the power input
as stated
in
Table
6 of
IEC
60601-1-2.
•
•
•
•
•
•
•
•
22 | Regulatory
Notices
Regulatory
Notices
|
23
Regulatory
Notices
FCC
ID: EOA-24RMQ
IC: 6903A-24RMQ (Model
950)
Starkey Hearing
Technologies
6700 Washington Ave. South
Eden
Prairie,
MN 55344 USA
FCC/IC Notice
This device complies
with part 15 of the
FCC rules
and with
ISED Canada’
s
license-exempt
RSS
standard(s). Operation
is
subject
to the following two conditions:
(1) This device may
not
cause harmful interference,
and
(2)
this
device must
accept
any interference received, including interference
that
may cause undesired
operation
of the device.
NOTE: The manufacturer
is not
responsible
for
any
radio or
TV interference
caused
by
unauthorized modifications
to this
equipment. Such modifications
could void the
user’s authority
to
operate
the equipment.
Wm. F. Austin House, Bramhall Technology Park
Pepper Road, Hazel Grove, Stockport
SK7
5BX
United Kingdom
Note FCC/IC
Cet
appareil
est
conforme
à la partie 15
des règles
de la
FCC
et
avec les
normes
RSS
de
licence d’ISDE Canada. Le fonctionnement
est
soumis
à deux conditions:
(1)
Cet
appareil
ne doit
pas causer d’interférences nuisibles
et
(2)
cet
appareil
doit
accepter
toute
interference reçue,
y
compris les interférences
qui
peuvent
causer
des fonctionnements
du dispositif.
NOTE: Le manufacturier n’est pas responsable
de
l’interférence créée
par la
modification
de cet
équipement lors
de l’écoute du
téléviseur
ou de la radio.
De tells
modifications pourraient entrainer
la
révocation
de l’autorité de
l’utilisateur
à opérer cet équipement.
This device produces radio
frequency energy. Interfer
ence
may occur in the vicinity
of
equipment marked with the
following symbol.
Class
II device
Hereby, Starkey Hearing Technologies declares
that
Starkey Hearing
Technologies
Mini
Remote Microphone
is in
compliance
with the
essential requirements
and
other
relevant provisions
of
Directive 2014/53/EU.
A copy of the Declaration
of
Conformity can
be obtained from the following
addresses
and from
docs.starkeyhearingtechnologies.com
Dispose of
pr
operly
Consult operations manual
© 2018 Starkey Hearing Technologies. All Rights Reserved.
86230-007 9/18 BKLT3026-00-EE-SG