Starkey Laboratories EXPSTANDARD Hearing Aid User Manual Synergy BTE Operations Manual

Starkey Laboratories Inc Hearing Aid Synergy BTE Operations Manual

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Users manual

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Document ID3127558
Application IDsG7yIHQcyyw++1kO9Ojp/Q==
Document DescriptionUsers manual
Short Term ConfidentialNo
Permanent ConfidentialNo
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Document TypeUser Manual
Display FormatAdobe Acrobat PDF - pdf
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Date Submitted2016-09-08 00:00:00
Date Available2016-09-08 00:00:00
Creation Date2015-11-11 14:50:35
Producing SoftwareAdobe PDF Library 11.0
Document Lastmod2016-02-11 17:05:28
Document TitleSynergy BTE Operations Manual
Document CreatorAdobe InDesign CC 2014 (Macintosh)

BTE
(Behind-The-Ear)
O P E RAT I O N S M A N UA L
Hearing Instrument
Size 312 Battery - Brown
Instrument Controls
Push Button Controls p. 14
Table of Contents
Overview
Push Button mini BTE 312 Overview ���������������������������� 4
Preparation
Batteries/Battery Indicators ������������������������������������������ 6
Insertion and Removal ������������������������������������������������ 10
Operation
Power On & Off ���������������������������������������������������������� 14
User Controls �������������������������������������������������������������� 14
Volume Control ���������������������������������������������������������� 15
Volume Control Indicators ������������������������������������������ 17
Memory Change �������������������������������������������������������� 17
Mute ���������������������������������������������������������������������������� 18
CROS/BiCROS Balance Control �������������������������������� 19
Multiflex Tinnitus Level Control ���������������������������������� 19
Directional Settings ���������������������������������������������������� 19
Telephone Use ������������������������������������������������������������ 19
CROS/BiCROS Technology ���������������������������������������������� 22
Multiflex Tinnitus Technology ����������������������������������������� 23
Accessories
Wireless Accessories ����������������������������������������������������� 25
Hearing Instrument Care
Instrument Care ���������������������������������������������������������� 26
Standard Tubing/Thin Tubing ������������������������������������ 27
Service and Repair ������������������������������������������������������ 29
Troubleshooting Guide ���������������������������������������������� 30
Tips for Better Communication ����������������������������������������� 31
Safety Information ������������������������������������������������������������������� 33
FDA Information ����������������������������������������������������������������������� 35
FCC Information ����������������������������������������������������������������������� 40
Push Button mini BTE 312 Overview
Features, Controls and Identification
Your hearing instrument controls include:
1.
Earhook
2.
Microphones
3.
Push Button (user control)
4.
Battery compartment (on/off control)
5.
Location of left/right side instrument indicator
RED is for right ear, BLUE is for left ear
Your hearing instrument can be identified by:
6.
Location of serial number (inside the battery
compartment)
7.
Location of manufacturer’s name and model name
Comfort Fit Solutions:
8.
Standard Earmold with tubing
9.
Thin tube with Instant Fit Earbud
10. Thin tube with Custom Eartip
Push Button mini BTE 312 Overview
Serial Number
00-000000
10
Preparation
Batteries
Your hearing instrument uses a battery as its power
source. This battery size can be identified by the brown
(312) color code on the packaging.
To insert or replace the battery:
1.
Use the nail grip on the battery door.
2.
Open the battery door gently and remove
the old battery.
3.
Remove the colored tab from the new battery.
4.
Align the battery’s “+” sign (flat side of
the battery) with the “+” on the battery door.
5.
Close the battery door.
Battery Indicators
An indicator will sound when the battery voltage is low.
You have approximately five minutes* to replace the
battery. An indicator may also sound just before the
battery stops working.
* Actual time between low battery indicator and shut down will vary depending on
environmental noise levels and brand of battery used.
Preparation
Preparation
Helpful Hints
• NEVER FORCE THE BATTERY DOOR SHUT. This
could result in serious damage; if the door will
not close securely, check that the battery is
inserted correctly.
• Do not open the battery door too far or damage
is likely to occur.
• Dispose of used batteries immediately in the
proper waste or recycling container.
• Batteries vary in size and performance. Your
hearing professional is your best source for lifespan
estimates and verification that you are using the
proper size and type.
Preparation
WARNINGS
Batteries are dangerous if swallowed. To help
prevent the accidental ingestion of batteries:
Keep out of reach of children and pets.
Check your medications before taking them –
batteries have been mistaken for pills.
Never put batteries in your mouth, as they can
easily be swallowed.
NATIONAL BUTTON BATTERY INGESTION
HOTLINE: 202-625-3333
Preparation
Insertion and Removal
To insert the Custom Earmold
and hearing instrument:
1.
Hold the Custom Earmold with your thumb and
forefinger on the outer side near the tubing.
2.
Tilt your hand slightly forward and gently insert
the canal tip of the Custom Earmold into your
ear canal.
3.
Rotate the Custom Earmold backward.
4.
Softly press the Custom Earmold into place
with your fingertip.
5.
Carefully place the BTE behind your ear wrapping
the earhook over the top of your ear.
To remove the hearing instrument
and Custom Earmold:
Take the instrument from behind your ear and gently
pull the Custom Earmold outward. Pulling lightly down
on the earlobe may help loosen the Custom Earmold
as it is removed.
10
Preparation
11
Preparation
Instant Fit Earbud or
Custom Eartip
To insert the Instant Fit Earbud
or Custom Eartip:
1.
Insert the Instant Fit Earbud/
Custom Eartip
into your ear canal.
2.
Gently wrap the BTE over
your ear until it rests securely
behind your ear.
3.
Place the lock in the concha
bowl of your ear.
To remove the hearing
instrument and Instant Fit
Earbud or Custom Eartip:
• Remove the lock from the
concha bowl of your ear.
• Remove the hearing
instrument from behind
your ear.
• Gently grasp the tubing at
the opening of the ear canal
and pull outward.
12
Preparation
Helpful Hints
• Minor irritation and/or inflammation may occur as
your ear becomes accustomed to having an object
in it; if so, please contact your hearing professional.
• If an actual allergic reaction occurs, alternative
earmold materials are available; contact your
hearing professional.
• Severe swelling, discharge from the ear, excessive
wax or other unusual conditions warrant immediate
consultation with a physician.
13
Operation
Power On & Off
To turn ON:
Insert a battery and completely close the battery door.
Your instrument has a power on delay and may require
a few seconds to power on. You may hear a tone
indicating that your instrument is fully powered on.
To turn OFF:
 pen the battery door until the battery is no longer
touching the battery contacts.
User Controls
Your hearing instrument’s user control may have been
customized by your hearing professional. Ask your
hearing professional how the user control on your
instrument is set.
Available User Control Functionality
The user control on your hearing
instrument can respond differently
depending on how long you activate
(press) the button. Your instrument
is capable of having one function
assigned to a short press (press and
release) and one function assigned
to a long press (press and hold).
The options selected on the next page indicate
how your user control is configured.
14
Operation
Assigned User Control Settings
Volume
Control
Memory
Change
Mute
Multiflex
Tinnitus Level
Short Press
(Press and Release)
Long Press
(Press and Hold)
Volume Control
Power On Volume Level
Your hearing instrument has been set to a specific
volume level by your hearing professional. If sounds
are generally too loud or too soft, please contact
your hearing professional for advice and adjustment.
If your hearing instrument has been set up with a
user adjustable volume control, temporary volume
adjustments can be made.
Your instrument will always power on to the same
volume setting (Volume Home) determined by your
hearing professional.
Sprinkler Volume Control
If your user control is configured as a sprinkler volume
control, each time you activate the user control, the
volume of your hearing instrument changes.
Sprinkler volume control is configured by default to
automatically decrease in volume before it increases.
To make sounds louder, activate the user control.
Repeat this motion until you are at the minimum
setting. The next time you activate the user control,
15
Operation
the volume will increase one step. Continue to activate
the user control until you reach the desired loudness.
NOTE: If 10 minutes or more have passed since the last
volume change, the volume will automatically decrease
before it increases.
Up/Down Volume Control
If your user control is configured as a dedicated up/
down volume control, each time you activate the user
control, the volume of your hearing instrument always
changes in a specific direction (either up or down). For
example, a short press and release may increase the
volume while a long press and hold may decrease the
volume in your hearing instrument.
Some user controls can be set for the Right instrument
to increase volume and the Left instrument to decrease
volume. Ask your hearing professional if this setting
would benefit you.
16
Operation
Volume Control Indicators
Your hearing professional may enable audible
indicators, which highlight the current volume position.
Volume Level
Volume Max
Volume Step(s)
Volume Home
(Power on volume level)
Volume Step(s)
Volume Min
Tone
Length of Tone
5 Beeps
.....
Click
–
3 Beeps
...
Click
–
Single Tone
—
Memory Change
Your hearing professional may create multiple
memories within your hearing instrument.
These additional memories can be accessed
by activating the user control on
your hearing instrument.
If your user control is configured
for memory changes, each time
you activate the user control, the
memory of your hearing instrument
will increment through the available
memories.
17
Operation
Memory Indicators
Your hearing professional may enable an audible
indicator, which is presented while making a memory
change. The indicator defaults to a voice saying “One,
Two, Three or Four” to identify which memory your
instrument is in.
Mute
Long Press Mute
If your hearing instrument is
configured with mute functionality,
a long press and hold of the user
control will mute your hearing
instrument. If enabled by your
hearing professional, you may hear
an indicator prior to the hearing
instrument muting. To unmute your
hearing instrument, long press and
hold the user control until audio is restored.
18
Operation
CROS/BiCROS Balance Control
Your user control on the transmitter can also adjust the
balance between your hearing instrument and transmitter.
Please refer to the section labeled CROS/BiCROS
Technology (on page 22) for further information.
Multiflex Tinnitus Level Control
Your user control can also adjust the level of your Multiflex
Tinnitus stimulus. Please refer to the section labeled
Multiflex Tinnitus Technology (on page 23) for further
information.
Directional Settings
Your hearing instrument may have a directional
microphone to help improve speech understanding in
noisy situations. Ask your hearing professional about your
particular directional settings.
Telephone Use
Your hearing instruments can be customized with
features to help you effectively communicate on the
telephone. Ask your hearing professional about your
telephone solution.
19
Operation
My hearing instruments have the following
telephone setting(s):
	Automatic Telephone Memory and
Automatic Telecoil. See below.
	Manual Telephone Memory and
Manual Telecoil. See below.
(Memory # ________________ ).
None
Automatic Telephone Memory
and Automatic Telecoil
These options activate the telephone memory
automatically when used with a hearing instrument
compatible telephone. To use, place the telephone
receiver on your ear as you normally would and
the hearing instrument will automatically select the
telephone memory. It might be necessary to move the
telephone receiver slightly to find the best reception.
Once the telephone is removed from the ear, the
hearing instrument will switch back to the last used
memory.
NOTE: Consult with your hearing professional if your
instrument does not switch to the telephone memory
automatically, if it is enabled.
Manual Telephone Memory and Manual Telecoil
Manual access allows you to switch the hearing
instruments into a telephone or telecoil memory, as
needed. Ask your hearing professional which memory
you should access for manual telephone use.
20
Operation
General Telephone Use
Some hearing instruments work
best by holding the phone close
to, but not fully covering your
ear. In some instances, if you
encounter whistling (feedback),
tilt the receiver at an angle until
the whistling stops. Additionally,
the hearing instrument in the
non-phone ear (ear opposite
the phone) may switch to a
telephone setting to reduce
background sounds. Your
hearing professional can provide
instructions and techniques for
your specific needs.
Ear-to-Ear Phone Streaming
The telephone memory in your hearing instrument
may be equipped with an ear-to-ear phone streaming
Phone Streaming option. When you enter your
telephone memory, the audio from your telephone
will be streamed from the phone ear’s hearing
instrument to the opposite ear’s hearing instrument.
This allows you to hear the telephone conversation
in both ears. Ask your hearing professional about
your particular telephone settings.
21
CROS/BiCROS Technology
Introduction
A Contralateral Routing Of Signals (CROS) hearing
system is a type of hearing instrument that is used to
treat unilateral hearing loss. It takes sound from the
ear with poorer hearing and transmits it to the ear with
better hearing. CROS only picks up sound from the
unaidable ear, while BiCROS picks up sound from both
ears. This helps the patient to receive sounds from both
sides of the head without the head-shadow effect.
Multifunction Button Balance Control
Your hearing system uses the button to adjust the
balance between the hearing instrument and the
transmitter. This control adjusts the level of sound
coming from the transmitter. Press and release the
button until the desired level is reached. Each press
and release changes the balance level one increment.
NOTE: Balance Control is only applicable for
BiCROS memories.
CROS Streaming
Your hearing system is equipped with a CROS
transmitter. When you enter a memory with either
CROS or BiCROS streaming enabled, audio from
transmitter is streamed to your hearing instrument.
When CROS streaming begins you may hear an
alert tone. If for some reason the CROS stream is
unexpectedly interrupted you may also hear an alert
tone. Please ask your hearing professional about your
particular settings.
22
Multiflex Tinnitus Technology
Introduction
Multiflex Tinnitus Technology can be used as a part
of a tinnitus treatment program. Multiflex Tinnitus
Technology plays a tinnitus stimulus through
the hearing instrument. The tinnitus stimulus is
programmed according to your hearing loss, and
your hearing professional can adjust the settings
of the tinnitus stimulus to meet your needs.
Sprinkler Tinnitus Stimulus Control
If your user control is configured as a sprinkler stimulus
control, each time you activate the user control, the
stimulus level in your hearing instrument changes.
Sprinkler stimulus control is configured by default to
automatically decrease in level before it increases.
To make the stimulus level louder, activate the user
control. Repeat this motion until you are at the
minimum setting. The next time you activate the user
control, the level will increase one step. Continue to
activate the user control until you reach the desired
loudness.
NOTE: If 10 minutes or more have passed since the
last stimulus level change, the level will automatically
decrease before it increases.
23
Multiflex Tinnitus Technology
Up/Down Tinnitus Stimulus Control
If your user control is configured as a dedicated up/
down stimulus control, each time you activate the user
control, the stimulus level in your hearing instrument
always changes in a specific direction (either up or
down). For example, a short press and release may
increase the stimulus level while a long press and
hold may decrease the stimulus level in your hearing
instrument.
Some user controls can be set for the Right instrument
to increase stimulus level and the Left instrument to
decrease stimulus level. Ask your hearing professional
if this setting would benefit you.
24
Accessories
Wireless Accessories*
There are several wireless accessories that allow you to
control and maximize the full potential of your hearing
instrument. Available functionality includes:
• Ability to adjust your instruments using a
remote control.
• Ability to transmit television audio directly
to your instruments.
• Ability to transmit remote microphone audio
directly to your instruments.
• Ability to transmit your cell phone conversation
directly to your instruments.
Consult with your hearing professional to determine if
your hearing instruments have wireless capabilities and
which accessories may be best for you.
*Wireless accessories are only compatible with hearing instruments that have 900 MHz
wireless technology.
25
Hearing Instrument Care
Instrument Care
Keep your hearing instrument clean at all times.
Heat, moisture and foreign substances can result
in poor performance.
• Use a cleaning brush or soft cloth to clean debris
from around the user control, microphone and
battery compartment.
• Never use water, solvents, cleaning fluids or oil to
clean your instrument.
Your hearing professional can provide further
information on additional maintenance procedures
for your hearing instrument, if needed.
My hearing instrument has:
Standard Tubing. See next page.
Thin Tubing. See next page.
26
Hearing Instrument Care
Standard Tubing
1.
Separate the Custom Earmold
from the BTE by gently pulling
the tubing away from the
earhook.
– U
 se a soft, damp cloth or
a cleaning brush to clean
debris from the Custom
Earmold
– W
 ash the Custom Earmold
with warm soapy water
– Never use solvents
2.
Slide the Custom Earmold
tubing onto the BTE earhook
when completely dry.
Your hearing professional can provide further
information on additional maintenance procedures
for your hearing instrument, if needed.
Thin Tubing
1.
Unscrew the tubing from the
tip of the hearing instrument.
2.	Thread cleaner through
the tubing, starting at the
end just removed from the
hearing instrument, until it
extends from the other end
of the tubing.
27
Hearing Instrument Care
3.
Brush the debris off prior to removing cleaner.
4.
Clean the Earbud/Eartip with a dry cloth or brush.
5.
If necessary, the Earbud/Eartip may be washed
in warm, soapy water. Remove the Earbud/
Eartip from the tubing prior to washing. Allow the
Earbud/Eartip to dry overnight.
6.
When completely dry, reassemble the Thin Tubing
to the hearing instrument.
Helpful Hints
• Make sure the Custom Earmold/Earbud/Eartip and
tubing are completely dry before reconnecting
to your hearing instrument earhook.
•	When not wearing your hearing instrument,
open the battery door to allow any moisture to
evaporate.
•	Do not take apart your hearing instruments or insert
the cleaning tools inside them.
•	When not in use, remove the batteries completely;
place your hearing instrument in the storage
container and store:
– In a dry, safe place
– A
 way from direct sunlight or heat
to avoid extreme temperatures
– Where you can easily find them
– Safely out of reach of pets and children
28
Hearing Instrument Care
Service and Repair
If, for any reason, your hearing instrument does not
operate properly, do NOT attempt to fix it yourself. Not
only are you likely to violate any applicable warranties
or insurance, you could easily cause further damage.
Should your hearing instrument fail or perform
poorly, check the guide on the next page for possible
solutions. If problems continue, contact your hearing
professional for advice and assistance. Many common
problems may be solved right in your hearing
professional’s office or clinic.
29
Hearing Instrument Care
Troubleshooting Guide
SYMPTOM
Not Loud
Enough
Inconsistent
Performance
Unclear,
Distorted
Performance
Dead
30
POSSIBLE
CAUSES
SOLUTIONS
Low battery
Replace battery
Blocked
earmold/tubing/
earbud
Clean or replace wax
guard as needed
Hearing change
Contact your hearing
professional
Debris buildup
Clean both
microphone and
receiver with brush
Low battery
Replace battery
Blocked
earmold/tubing/
earbud
Clean or replace wax
guard as needed
Low battery
Replace battery
Blocked
earmold/tubing/
earbud
Clean or replace wax
guard as needed
Defective hearing
instrument
Contact your hearing
professional
Low battery
Replace battery
Blocked
earmold/tubing
Clean or replace wax
guard as needed
Crimped tubing
Contact your hearing
professional
Tips for Better Communication
Your hearing professional will recommend an
appropriate schedule to help you adapt to your new
hearing instrument. It will take practice, time and
patience for your brain to adapt to the new sounds that
your hearing instrument provides. Hearing is only part of
how we share thoughts, ideas and feelings. Reading lips,
facial expressions and gestures can help the learning
process and add to what amplification alone may miss.
Please review the following simple communication tips:
For You
• Move closer to and look at the speaker
• Sit face-to-face in a quiet room
• Try different locations to find the best place to listen
• Minimize distractions
• Background noises may be frustrating at first;
remember, you have not heard them for a while
• Let others know what you need; keep in mind that
people cannot “see” your hearing loss
• Develop realistic expectations of what your hearing
instruments can and cannot do
• Better hearing with hearing instruments is a learned
skill combining desire, practice and patience
31
Tips for Better Communication
For Your Family and Friends
Your family and friends are also affected by your
hearing loss. Request that they:
• Get your full attention before beginning to speak
• Look at you or sit face-to-face in a quiet room
• Speak clearly and at a normal rate and level;
shouting can actually make understanding more
difficult
• Rephrase rather than repeat the same words;
different words may be easier to understand
• Minimize distractions while speaking
32
Safety Information
Safety Information
INTENDED USE: An air conduction hearing instrument
is a wearable sound-amplifying device intended to
compensate for impaired hearing. Hearing instruments
are available in multiple gain/output levels appropriate
to treat hearing losses ranging from mild-to-profound.
Your hearing instruments are designed to comply
with the most stringent Standards of International
Electromagnetic Compatibility. However, it is still
possible that you may experience interference caused
by power line disturbances, airport metal detectors,
electromagnetic fields from other medical devices,
radio signals and electrostatic discharges.
If you use other medical devices or wear implantable
medical devices such as defibrillators or pacemakers
and are concerned that your hearing instruments
might cause interference with your medical device,
please contact your physician or the manufacturer of
your medical device for information about the risk of
disturbance.
Your hearing instruments should not be worn during
an MRI procedure or in a hyperbaric chamber.
Your hearing instruments are classified as a Type B
applied part under the IEC 60601-1 medical device
standard.
Your hearing instruments are not fully certified to
operate in explosive atmospheres that may be found
in coal mines or certain chemical factories.
33
Safety Information
Your hearing instruments should be stored within the
temperature and humidity ranges of -40oC (-40oF) to
+60oC (140oF) and 10%-95% rH.
Your hearing instruments are designed to operate
beyond the range of temperatures comfortable to you,
from very cold up to 50oC (122oF).
Use on Aircrafts*
The optional wireless capabilities that may be
featured in your hearing instruments can be used
on an aircraft as hearing instruments are exempt
from the rules applied to other personal electronic
instruments on an aircraft.
International Use*
Your hearing instruments are approved to operate at
a radio frequency that is specific to your country or
region and might not be approved for use outside
your country or region. Be aware that operation during
international travel may cause interference to other
electronic instruments, or other electronic instruments
may cause interference to your hearing instruments.
*Applies to wireless hearing instruments only
34
FDA Information
Required Information
The following additional information is provided in compliance with U.S.
Food and Drug Administration (FDA) regulations:
WARNING TO HEARING AID DISPENSERS.
A hearing aid dispenser should advise a prospective hearing aid user to
consult promptly with a licensed physician (preferably an ear specialist)
before dispensing a hearing aid if the hearing aid dispenser determines
through inquiry, actual observation or review of any other available
information concerning the prospective user that the prospective user has
any of the following conditions:
i. Visible congenital or traumatic deformity of the ear.
ii. 	History of active drainage from the ear within the previous 90 days.
iii. 	History of sudden or rapidly progressive hearing loss within the
previous 90 days.
iv. Acute or chronic dizziness.
v. 	Unilateral hearing loss of sudden or recent onset within the
previous 90 days.
vi. 	Audiometric air-bone gap equal to or greater than 15 decibels at 500
Hertz (Hz), 1,000 Hz and 2,000 Hz.
vii. 	Visible evidence of significant cerumen accumulation or a foreign
body in the ear canal.
viii. Pain or discomfort in the ear.
IMPORTANT NOTICE FOR PROSPECTIVE
HEARING AID USERS.
Good health practice requires that a person with a hearing loss have a
medical evaluation by a licensed physician (preferably a physician who
specializes in diseases of the ear) before purchasing a hearing aid.
Licensed physicians who specialize in diseases of the ear are often referred
to as otolaryngologists, otologists or otorhynolaringologists. The purpose
of the medical evaluation is to assure that all medically treatable conditions
that may affect hearing are identified and treated before the hearing aid
is purchased.
Following the medical evaluation, the physician will give you a
written statement that states that your hearing loss has been medically
evaluated and that you may be considered a candidate for a hearing aid.
The physician will refer you to an audiologist or hearing aid dispenser,
as appropriate, for a hearing aid evaluation.
35
FDA Information
The audiologist or hearing aid dispenser will conduct a hearing aid
evaluation to assess your ability to hear with and without a hearing aid.
The hearing aid evaluation will enable the audiologist or dispenser to
select and fit a hearing aid to your individual needs.
If you have reservations about your ability to adapt to amplification,
you should inquire about the availability of a trial-rental or purchase-option
program. Many hearing aid dispensers now offer programs that permit
you to wear a hearing aid for a period of time for a nominal fee after which
you may decide if you want to purchase the hearing aid.
Federal law restricts the sale of hearing instruments to those individuals
who have obtained a medical evaluation from a licensed physician. Federal
law permits a fully informed adult to sign a waiver statement declining
the medical evaluation for religious or personal beliefs that preclude
consultation with a physician. The exercise of such a waiver is not in your
best health interest and its use is strongly discouraged.
A hearing aid will not restore normal hearing and will not prevent or
improve a hearing impairment resulting from organic conditions. Use
of a hearing aid is only part of hearing habilitation and may need to be
supplemented by auditory training and instruction in lip reading. In most
cases infrequent use of a hearing aid does not permit a user to attain full
benefit from it. Special care should be exercised in selecting and fitting a
hearing aid whose maximum sound pressure level exceeds 132 decibels
because there may be risk in impairing the remaining hearing of the
hearing aid user.
CHILDREN WITH HEARING LOSS.
In addition to seeing a physician for a medical evaluation, a child with
a hearing loss should be directed to an audiologist for evaluation
and rehabilitation since hearing loss may cause problems in language
development and the educational and social growth of a child. An
audiologist is qualified by training and experience to assist in the
evaluation and rehabilitation of a child with a hearing loss.
36
FDA Information
For hearing professionals
INDICATIONS FOR USE
The Multiflex Tinnitus Technology is a tool to generate sounds to be used in
a Tinnitus Management Program to relieve patients suffering from tinnitus.
The target population is primarily the adult population over 18 years of age.
The Multiflex Tinnitus Technology is targeted for healthcare professionals,
which are treating patients suffering from tinnitus, as well as conventional
hearing disorders. The fitting of the Multiflex Tinnitus Technology must be
done by a hearing professional participating in a Tinnitus Management
Program.
INSTRUMENT DESCRIPTION
Multiflex Tinnitus Technology is a software function that generates sound
which is programmed into a hearing aid. The hearing aid may be used in
one of three modes of operation: as a hearing aid, as a tinnitus treatment
instrument or as a hearing aid and tinnitus treatment instrument.
When enabled, the Multiflex Tinnitus Technology generates the sound and
allows a patient’s hearing professional to design and program appropriate
settings for an individually prescribed sound treatment plan. The treatment
plan should be used in a tinnitus management program for relief of tinnitus.
Multiflex Tinnitus Technology generates a broadband white noise signal
that varies in frequency and amplitude. These characteristics are adjustable
by the hearing professional and are specific to the prescribed therapy
designed by the professional for the patient’s needs
and comfort.
The patient may have some control of the level or volume of the signal and
the patient should discuss this adjustment as well as his or her comfort level
and sound of the signal with their hearing professional.
WARNING TO HEARING CARE PRACTITIONER
A hearing care practitioner should advise a prospective sound generator
user to consult promptly with a licensed physician (preferably an ear
specialist) before using a sound generator if the hearing care practitioner
determines through inquiry, actual observation or review or any other
available information concerning the prospective user that the prospective
user has any of the following conditions:
i.	Visible congenital or traumatic deformity of the ear.
ii.	History of active drainage from the ear within the previous 90 days.
iii.	History of sudden or rapidly progressive hearing loss within the previous 90 days.
iv. Acute or chronic dizziness.
v.	Unilateral hearing loss of sudden or recent onset within the previous 90 days.
37
FDA Information
CAUTION: If set to the maximum output level and worn for periods
of time exceeding the recommendations below, the patient’s exposure
to sound energy has the potential to exceed noise exposure limits. This
instrument is intended for use for a maximum of sixteen (16) hours a day
when set at the maximum output level.
For the patient
A tinnitus therapy instrument is an electronic instrument intended to
generate noise of sufficient intensity and bandwidth to treat ringing in the
ears. It can also be used as an aid in hearing external sounds and speech.
Multiflex Tinnitus Technology is a tool to generate sounds. It is
recommended that this tool be used with appropriate counseling and/or in
a tinnitus management program to relieve patients suffering from tinnitus.
TINNITUS THERAPY CONCEPTS AND BENEFITS
Multiflex Tinnitus Technology can be used as a part of a tinnitus treatment
program.
Multiflex Tinnitus Technology plays a white noise through the hearing aid.
Multiflex Tinnitus Technology is programmed according to your hearing loss
and preference, and your hearing professional can adjust the settings of
Multiflex Tinnitus Technology to meet your needs.
Multiflex Tinnitus Technology may provide temporary relief of your tinnitus.
PRESCRIPTION USE ONLY
CAUTION: Federal law restricts this instrument to sale by or on the
order of a doctor, audiologist or other hearing care practitioner licensed to
dispense hearing instruments in your state.
The use of any sound generating tinnitus therapy instrument should be
only on the advice and in consultation with your audiologist or hearing care
practitioner. Your hearing professional will properly diagnose and fit the
instrument to your personal needs and requirements. This should include its
use in a prescribed tinnitus treatment program.
Your hearing professional will also be able to offer the appropriate followup care. It is important that you follow your hearing professional’s advice
and direction regarding such care.
WARNING: There are some potential concerns associated with the use
of any sound generating tinnitus therapy instrument. Among them are the
potential for worsening of tinnitus, a possible change in hearing thresholds
and possible skin irritation at the point of contact with the instrument.
Multiflex Tinnitus Technology has been designed to minimize these
concerns. However, should you experience or notice any of the above
38
FDA Information
conditions or any dizziness, nausea, headaches or heart palpitations,
you should immediately discontinue use of the instrument and seek a
consultation with a medical, audiology or other hearing professional.
As with any instrument, misuse of the tinnitus therapy instrument could
present some potentially harmful effects. Care should be taken to prevent
the unauthorized use and to keep the instrument out of the reach of
children and pets.
CAUTION: If set to the maximum output level and worn for periods of
time exceeding the recommendations below, your exposure to sound
energy has the potential to exceed noise exposure limits. You should not
use your hearing instrument for more than sixteen (16) hours a day if your
instrument is set at the maximum output level, nor should you use your
instrument if your hearing professional has set the instrument at levels that
exceed your comfort level.
Important notice for prospective
sound generator users
Good health practice requires that a person with tinnitus have a medical
evaluation by a licensed physician (preferably a physician who specializes
in diseases of the ear) before using a sound generator. Licensed
physicians who specialize in diseases of the ear are often referred to as
otolaryngologists, otologists or otorhinolaryngologists.
The purpose of a medical evaluation is to assure that all medically treatable
conditions that may affect tinnitus are identified and treated before the
sound generator instrument is used.
TECHNICAL DATA
Multiflex Tinnitus Technology Maximum Output = 87 dB SPL (typical) when
measured in a 2cc coupler per ANSI S3.22 or IEC 60118-7.
39
FCC Information
REGULATORY NOTICES
FCC ID: EOA-EXPSTANDARD
IC ID: 6903A-EXPSTANDARD
FCC NOTICE
This instrument complies with part 15 of the FCC rules and with RSS-210.
Operation is subject to the following two conditions: (1) This instrument
may not cause harmful interference, and (2) this instrument must accept
any interference received, including interference that may cause undesired
operation of the instrument.
Note: The manufacturer is not responsible for any radio or TV interference
caused by unauthorized modifications to this equipment. Such
modifications could void the user’s authority to operate the equipment.
Hereby, Starkey Hearing Technologies declares that the BTE is in
compliance with the essential requirements and other relevant provisions
of Directive 1999/5/EC. A copy of the Declaration of Conformity can be
obtained from the below addresses.
40
FCC Information
Starkey Hearing Technologies
6700 Washington Ave. South
Eden Prairie, MN 55344 USA
Wm. F. Austin House, Bramhall Technology Park
Pepper Road, Hazel Grove, Stockport SK7 5BX
United Kingdom
Waste from electronic equipment must be
handled according to local regulations
41
Notes
42
Notes
43
0086
© 2015 Starkey Hearing Technologies. All Rights Reserved.
81872-007 10/15 BKLT2811-01-EE-XX

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FCC ID Filing: EOA-EXPSTANDARD

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