Superpedestrian Copenhagen Wheel User Manual (En)

2017-03-31

User Manual: Superpedestrian Copenhagen Wheel User Manual (En) Copenhagen Wheel User Manual (EN) manuals

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COPENHAGEN WHEEL
USER MANUAL

This User Manual contains important safety
guidelines, general installation and setup
procedures, handling and maintenance,
hardware recycling/disposal and regulatory
information.
For the latest downloadable version of
this User Manual visit the Superpedestrian
Support Center at:
superpedestrian.com/support.
A printed version is available upon written
request to: 84 Hamilton St., Cambridge, MA
02139 USA.

The following symbols are used throughout
this User Manual:
WARNING
If the warning is not heeded, it can result in death
or serious injury.
CAUTION
If the precaution is not taken, it may cause minor
or moderate injury.
NOTICE
If the notice is not observed, it may result in
occurrences other than personal injury, like damage
to the Wheel, bicycle or other property.
From this point on, these symbols will be used without
any further explanation. However, they will always stand
for the content or warning they are placed next to.
Carefully read all instructions and safety information
prior to installing your Copenhagen Wheel. Failure to
follow these instructions could result in electric shock,
fire or other injury to you or damage to your bike, the
Wheel or other property.
Keep this manual in a safe location for future reference.

Index
1

Bicycle Riding Safety

p. 4

How Your Wheel Works

Installation and Setup

Single-speed Setup

Multi-speed Setup

Use Your Wheel

Handling and Transport

Usage, Storage and Cleaning

Maintenance and Modification

10 Built-in Battery and Charging

11 Troubleshooting and Help

12 Other Information

SECTION 1

Bicycle Riding Safety
Before Your First Ride

Before Any Ride

Once the Copenhagen Wheel is installed, always
activate the brakes of your bicycle before you put
your foot onto the pedal. The motor starts assisting
immediately after you step onto the pedal. This
assistance can be unfamiliar and may lead to injury or
accidents in road traffic. Be sure to familiarize yourself
with your Copenhagen Wheel in a safe environment,
away from road traffic.

For a safe ride on any bicycle, it’s important that the
bike is well-maintained and in good working order.
Always inspect your Copenhagen Wheel and bicycle
before each ride by performing the following checks:

Do NOT turn on your Wheel until it has been properly
installed on your bicycle.

• Check your tire pressure and, if necessary, inflate
to the recommended pressure listed on the tire’s
sidewall.
• Check both the Copenhagen Wheel and front wheel
for any loose spokes, nuts or other damage.
• Check your brakes and make sure they are operating
properly before getting on bike.
• Check that the Copenhagen Wheel’s torque arm is
secure to the frame and in good condition.
• Check the rim braking surfaces for wear. Rims wear
with use and rim failures can result in serious injury
or death.

bicycle riding safety

• Perform all pre-ride checks listed in your bicycle’s
original owner’s manual.

• Always follow general safety guidelines and use
appropriate hand signals when in traffic.

Any form of crack, scratch or change of coloring
in highly stressed areas may indicate that the life
of the component has been reached and it should
be replaced. If you find an indication like this
on your bicycle or the Copenhagen Wheel, stop
riding, get it inspected by our service partners at a
Superpedestrian Hub (superpedestrian.com/partners/
locator) and repair if necessary.

• Always keep both hands on the handlebars while
riding your bicycle.

While You Ride
When riding a bicycle, whether or not it’s equipped
with a Copenhagen Wheel, it is important to follow
general safety guidelines:
• Always wear a helmet when riding a bicycle. In some
jurisdictions, the use of a helmet is required by law.
• Do not interact with mobile electronic devices while
riding. Pay attention to traffic at all times.
• Follow all applicable local traffic regulations.
• Keep in mind that other cyclists, pedestrians (nonSuper) and motor vehicles may underestimate the
speed of your electrically powered bicycle.

• Use caution while riding your bicycle in inclement
weather or at night. Braking distances may increase
in wet weather.
• Use safety lighting and reflectors at all times. In
some jurisdictions, this is required by law.
• Do not ride while under the influence of drugs or
alcohol to ensure the safety of those around you.

SECTION 2

How Your Wheel Works
The Copenhagen Wheel quickly and easily transforms
your bicycle into a smart electric hybrid. But how
does it do this? Magic? Genetically modified hamsters
running in unison? Well...no. But we think the actual
technology is even cooler.
We’ll break it down for you: your Wheel contains
a motor, a battery, multiple sensors, Bluetooth®
connectivity and an embedded control system. It
responds to how you pedal and integrates seamlessly
with your motion, giving you a boost when you need
it without the need for a throttle. It makes hills feel flat
and distances shrink, so you can cycle faster, farther
and more easily.

As you pedal, the Wheel senses your motion and,
using the embedded control algorithms, calculates
how much assistance to give. When you pedal harder,
like you do when you go up a hill, the Wheel pushes
with increasing thrust. When connecting to the Wheel
with the Wheel app, you can vary the level of powered
assist...a helpful feature that we’ll get to a little later.
Before you try the Wheel out though, please safely
install it on your bicycle.

how your wheel works

Li-Ion Battery
Control System
with Bluetooth®
Electric motor
Sensors

how your wheel works

Meet Your Wheel
DRIVE SIDE

NON-DRIVE SIDE

1
2

how your wheel works

CONTROL PLATE (ZOOM)

LEGEND

Rim With Tire and Tube

Copenhagen Wheel Hub

Custom Spokes

Charge Port

Status LEDs

Adjustable Torque Arm

On/Off Switch

Axle

TOOLS

Dropout Spacers
(single-speed only)

Axle Nuts

Tools

Metal Straps
(2 sizes) with
rubber protectors

AC Adapter (country specific)

Battery Charger

SECTION 3

Installation and Setup
General Installation
Every installation will be different depending on
the make and model of your bike. The instructions
in this User Manual and on our support website
(superpedestrian.com/support) are general guidelines
only and are intended to be used by bicycle mechanics
or those who possess similar tools, skills and technical
comprehension of bicycles.
We know not everybody is a bicycle whiz, so
we’ve partnered with top-tier local bicycle shops
to help you with this installation process and any
future bicycle service you may need. We call them
Superpedestrian Hubs and you can find the closest one
at superpedestrian.com/locator.
Do NOT turn on your Wheel until it has been properly
installed on a bicycle.

We strongly recommend the Copenhagen Wheel be
professionally installed at a Superpedestrian Hub.
In order to safely install the Copenhagen Wheel on
your bicycle, you must be comfortable performing
advanced bicycle maintenance and repair, including,
but not limited to: adjusting your brakes, adjusting
chain tension or derailleur, removing and replacing rear
wheels, installing hardware, checking spoke integrity
and tension and checking and adjusting tire pressure.
We recommend using appropriate tools, such
as a torque wrench, to tighten fasteners to the
recommended torques.
The torque arm is an integral part of the Copenhagen
Wheel. Failure to appropriately attach the torque arm
to the bicycle frame, or inappropriate installation, can
result in injury to the rider or damage to your bicycle
or the Copenhagen Wheel.

installation and setup

We recommend installation and use only on bicycles
that meet all legally applicable standards including
Consumer Product Safety Commission Standards
(found at 16 CFR Part 1512), EN14764 and/or ISO
4210:2014.
If you are unable to do the installation and setup
yourself, but do not have a Superpedestrian Hub
nearby, you can take these instructions to your local
bicycle mechanic to get your Copenhagen Wheel
professionally installed.
If you do plan to install the Wheel yourself, please
follow the instructions for single-speed or multi-speed
bicycles in Sections 4 or 5, respectively.
Should you have any questions about this installation
or bicycle compatibility, please contact us at
superpedestrian.com/support.

SECTION 4

Single-speed Setup
This is a general guide for installing your Copenhagen Wheel
on a single-speed bicycle, but every bicycle is different. These
instructions assume you have the knowledge, skills and tools to
safely install the Copenhagen Wheel. If you need more information
you can go to superpedestrian.com/support or contact your nearest
Superpedestrian Hub.
For information on how to install the Copenhagen Wheel using a bike
stand please go to superpedestrian.com/support.
See Section 5 for multi-speed setup.

single-speed setup

1 Turn your bike upside down.
For this installation guide we have presumed that you
know how to remove your current wheel from your
bicycle, so please start by doing this. Turn your bicycle
over so that it’s balanced on the handlebars and seat.

Do not touch hydraulic brake levers (if bike is so
equipped) while the bike is upside down or while the
wheel is removed.
The following diagrams (4-10) show the bike in an
upside-down position (as seen above).

2 Make sure the power switch is OFF (0) on your
Copenhagen Wheel.

Remove the axle nuts from both ends of the axle.

single-speed setup

4 Add spacers to the axle.
For 130-135 mm dropout spacing, place one axle
spacer on each side of the hub. Spacers are not
required for 120 mm dropouts.

B Rest the chain on the axle between the cog and the
Copenhagen Wheel to prevent it from getting in the
way.

5
A

Maneuver the Wheel into the frame.
Ensure the dropouts are clean and free of debris.

C Slip the Copenhagen Wheel in between the frame’s
rear dropouts and insert its axle into the dropouts.

single-speed setup

D Place the chain over the cog and make sure the
Wheel is secure.

6 Loosely thread the axle nuts.
Alternately hand-tighten axle nuts on each side.

Attach the torque arm to the frame.
Rotate the torque arm until it rests on the underside
of the chainstay.

B Select the appropriately sized metal strap (included
in the box) for your chainstay. Use the smallest size that
will fit.

single-speed setup

C Wrap the metal strap around the chainstay so that
the screw is on top of the frame underside and facing
out (towards you), as shown. Insert the end of strap
into the captive screw.

D Slide the metal strap onto the torque arm and seat it
in the groove. Turn the screw with a screwdriver to take
up slack in the strap.
Do not tighten.

8 Straighten the Wheel.
Rotate the pedals forward as if you’re riding and make
sure the Wheel is centered. Adjust if necessary.

Adjust and tighten the metal strap.
Ensure the screw is positioned in the groove and is
perpendicular to the hub. Tighten the strap firmly (6-8
Nm).
9

single-speed setup

Add a rubber protector to the end of the metal strap.

Tighten axle and torque arm nuts.
Tighten the axle nuts on both sides securely (30-44
Nm) using a 15 mm torque wrench.
10

C Ensure there is NO contact between the metal strap
and the Wheel hub. If contact exists, readjust the Wheel
within the dropouts.

B Tighten the torque arm nut firmly (30-44 Nm) using a
22 mm torque wrench.

single-speed setup

11 Flip your bike right-side up.
Use caution when flipping it upright as the
Copenhagen Wheel adds additional weight to the rear
of your bicycle.

12 Ensure the torque arm is installed correctly on the
chainstay.

13 Readjust your brakes.
Always make sure your brakes are working properly
before you ride.

14 Inflate your tire.
Inflate your tire to the recommended pressure shown
on the tire’s sidewall.
Do not over-inflate.

single-speed setup

Post-installation Checks
Once you have finished the installation, and before your first ride, make
sure you or your bicycle mechanic perform the following checks:

Ensure the torque arm is installed correctly on the chainstay.
Check that both front and rear brakes are adjusted
and working properly.
Check chain tension and adjust if needed.
Check spoke integrity and tension.
Check tire pressure and inflate if necessary.
Check saddle, handlebar and wheels for correct and safe installation.
Check quick-releases (if any) for safe and correct closure.
Ensure there is no contact between the frame and any part
of the Wheel’s red hub.

SECTION 5

Multi-speed Setup
This is a general guide for installing your Copenhagen Wheel on a multispeed bicycle, but every bicycle is different. These instructions assume
you have the knowledge, skills and tools to safely install the Copenhagen
Wheel. If you need more information you can go to superpedestrian.com/
support or contact your nearest Superpedestrian Hub.
For more information on how to install the Copenhagen Wheel using a
bike stand please go to superpedestrian.com/support.
See Section 4 for single-speed setup.

multi-speed setup

2 Make sure the power switch is OFF (0) on your
Copenhagen Wheel.

Remove the axle nuts from both ends of the axle.

multi-speed setup

4
A

Maneuver the Wheel into the frame.
Ensure the dropouts are clean and free of debris.

C Place the chain over the smallest cog and slip
the Copenhagen Wheel in between the frame’s rear
dropouts.

B Hold the derailleur back with your fingers and thumb
to prevent it from getting in the way.

D Insert the axle into the dropouts and make sure
the Wheel is secure. Slowly release the derailleur back
into place.

multi-speed setup

5 Loosely thread the axle nuts.
Alternately hand-tighten the axle nuts on each side.

Attach the torque arm to the frame.
Rotate the torque arm until it rests on the underside
of the chainstay.
6

B Select the appropriately sized metal strap (included
in the box) for your chainstay. Use the smallest size that
will fit.

multi-speed setup

C Wrap the metal strap around the chainstay such that
the screw is on top of the frame underside and facing
out (towards you), as shown. Insert the end of strap
into the captive screw.

D Slide the metal strap onto the torque arm and seat it
in the groove. Turn the screw with a screwdriver to take
up slack in the strap.
Do not tighten.

7 Straighten the Wheel.
Make sure the Wheel is centered and straight by
rotating the pedals forward, as if you’re riding. Adjust if
necessary.

Adjust and tighten the metal strap.
Ensure the screw is positioned in the groove and is
perpendicular to the hub. Tighten the strap firmly (6-8
Nm).
8

multi-speed setup

Add a rubber protector to the end of the metal strap.

Tighten the axle and torque arm nuts.
Tighten the axle nuts on both sides securely (30-44
Nm) using a 15 mm torque wrench.
9

C Ensure there is no contact between the metal strap
and the hub. If contact exists, readjust the Wheel within
the dropouts.

B Tighten the torque arm nut firmly (30-44 Nm) using a
22 mm torque wrench.

multi-speed setup

10 Flip your bike right-side up.
Use caution when flipping it upright as the
Copenhagen Wheel adds additional weight to the rear
of your bicycle.

Readjust the brakes and derailleur.
Always make sure your brakes and gears are working
properly before you ride.
12

11 Ensure the torque arm is installed correctly on the
chainstay.

13 Inflate your tire.
Inflate your tire to the recommended pressure shown on
the tire’s sidewall.
Do not over-inflate.

multi-speed setup

Post-installation Checks
Once you have finished the installation, and before your first ride, make sure
you or your bicycle mechanic perform the following checks:

Ensure the torque arm is installed correctly on the chainstay.
Check that both front and rear brakesare adjusted
and working properly.
Check derailleur limits and adjust if needed.
Check spoke integrity and tension.
Check tire pressure and inflate if necessary.
Check saddle, handlebar and wheels for correct and safe installation.
Check quick-releases (if any) for safe and correct closure.
Ensure there is no contact between the frame and any part
of the Wheel’s red hub.

SECTION 6

Use Your Wheel
Charging Your Wheel
Your Copenhagen Wheel contains a rechargeable
battery and comes with a battery charger.
For safe shipping we have shipped your Copenhagen
Wheel with a partial charge in the battery.
For best performance and range, be sure to fully
charge your Wheel before riding for the first time.
Attach the AC power cord to the charger brick and plug
the AC cord into the wall.
The opposite end with the round charge connector
plugs directly into the charge port on the Wheel hub.
This is located under the charge port cover below the
axle.

Lift the cover, and insert the round magnetic charge
connector into the charge port. It should snap into
place. You can use the magnet of the charge connector
to help lift open the charge port cover.
The battery is not removable. Only use the charger
provided.

Use your wheel

Claiming Ownership
Now that your Wheel is installed on your bike and is
charging, it’s time to make you its owner. Claiming
ownership will protect your Wheel from unauthorized
use and allow you to record your trips and other riding
stats. To do this, you’ll need to wirelessly connect your
Wheel to your smartphone:
• If you haven’t done so already, download the Wheel
app from Google PlayTM or the App StoreSM.
• Remove the safety sticker and turn the Wheel’s
power switch to ON (I).

When you turn your Wheel on, you’ll notice some LEDs
light up around the charging port. These are quick
indicators of the Wheel’s battery level and status.
When all five LEDs are lit, it is fully charged. Other
status alerts, like whether your Wheel is asleep or
awake, will be indicated when the LEDs are flashing.
See Section 10 for more information.
• Ensure Bluetooth® is enabled on your mobile device.
• Open the app and follow the instructions to create
a Superpedestrian account and claim ownership of
your new Copenhagen Wheel.
Please note: You will need a valid email address to
complete this process.
• Once your Wheel has been added to your account,
the app will automatically check for firmware
updates for the Wheel and prompt you to update if
necessary.

Once paired with the Copenhagen Wheel, your
smartphone becomes its ‘key.’ You’ll need it to enable
the assistance, share your Wheel with friends and get
the most out of your riding experience.
While your Wheel is topping up its charge, be sure to
explore the app and understand its features.

Use your wheel

Your First Ride and Wheel Setup

Riding Modes

Now that your Copenhagen Wheel is installed and
charged, it’s time to get out on the road. The Wheel is
equipped with multiple sensors that respond to you,
your bicycle and your riding conditions. Your first ride
is critical in teaching the Wheel about your body and
your bike.

The Wheel app lets you vary the level of assistance
provided by the Wheel.

You will not get assist until the setup is complete.
Turn your Wheel on, connect with the Wheel app and
then perform the following steps in a safe location
away from road traffic:
1

Put your helmet on and start riding normally.

Once you’re up to a comfortable speed, begin
pedaling backwards.

Continue backpedaling until you’ve completed 3 to
4 revolutions of the pedals. You may feel the Wheel’s
electronic braking activate.

That’s it! Once the setup has been completed, your
Wheel’s assist will kick in when you start pedaling
forward again. Be safe and enjoy your ride!

Each riding “mode” provides assistance or resistance
by sensing how you pedal. Before your ride, or while
safely stopped, you can easily switch between modes
to customize your riding experience.

Use your wheel

Electronic Braking Assistance

Connect With Your Wheel

Briefly pedaling backwards activates your Wheel’s
electronic braking feature. Instead of using the motor
to propel you forwards, the Wheel will use it to help
slow you down. At the same time, it will recapture
energy to help charge the battery. This way, red lights
and hills turn into opportunities to extend your range.

The Copenhagen Wheel isn’t just about getting you
from A to B quickly and easily. It’s also about finding fun
ways to explore your city. The Wheel app is designed to
make these connections a reality, while supporting and
enhancing your riding experience.

Electronic braking will not function when the battery is
fully charged or is too cold. This feature is not intended
to replace the function of your bicycle’s existing brakes,
and should not be used in any emergency. When you
need to come to a quick stop, be sure to use your
bicycle’s brakes.

When paired to the Wheel app, your Copenhagen
Wheel can utilize its internal sensors to track personal
usage statistics including pedaling behaviors, power
and torque stats, trip routes, distances traveled and
elevations climbed. You can review, compare and share
this information with friends in the app.
One great thing about becoming a Superpedestrian is
your new ability to improve your city by anonymously
sharing data with our larger community of riders.
To help you do this, the app will continue to evolve
along with your Wheel.
We have described the use of your information in the End User License Agreement
and our Privacy Policy published at superpedestrian.com/legal.

SECTION 7

Handling and Transport
Proper Handling
While the Copenhagen Wheel has been designed
for use in normal cycling conditions, it is an electromechanical piece of equipment which should be
used as directed. It contains sensitive electronic
components and a high-powered battery.
The Copenhagen Wheel can be damaged if dropped,
burned, punctured or crushed. Do not disassemble
the hub of the Copenhagen Wheel and do not attempt
to repair it yourself. Disassembling the Copenhagen
Wheel hub may damage it or cause injury to yourself or
others. Do not use a damaged Copenhagen Wheel on
your bicycle, such as one that has been involved in an
accident, as it may cause injury to yourself or others.
If the Copenhagen Wheel hub does get damaged,
please contact Superpedestrian or visit a
Superpedestrian Hub before using it again.

If you observe any leaking, rattling, dents, cracks,
separation of the hub shell or missing screws,
IMMEDIATELY DISCONTINUE USE and contact
Superpedestrian at superpedestrian.com/support.

Transporting Your Copenhagen Wheel
It is important that you ensure the bicycle rack on your
vehicle is suitable for the increased weight added at
the rear of your bicycle by the Copenhagen Wheel. An
incompatible bicycle rack can damage the Copenhagen
Wheel and/or your bicycle, or car. Please consult your
local bicycle shop when choosing a rack for your
vehicle to carry a bicycle with the Copenhagen Wheel.
When traveling by air, it is important to understand
that a lithium ion battery is classified as a dangerous
good and MUST be transported by a qualified handler.
Always check with your airline before traveling with
the Copenhagen Wheel on commercial passenger
flights.

handling and transport

For more information about shipping lithium batteries
see the IATA website.
When shipping the Copenhagen Wheel, you must
use the original packaging or buy an approved
replacement package from Superpedestrian. Shipping
items with lithium ion batteries like the Copenhagen
Wheel is highly regulated. For more detailed shipping
instructions, please visit superpedestrian.com/support.

Carrying
In order to prevent injury, always turn the
Copenhagen Wheel’s power switch to the OFF (0)
position before picking up the Copenhagen Wheel.
If the Copenhagen Wheel is not switched off while
carrying AND the pedal is rotated forward, the motor
will be activated and the Wheel will spin. Anything
between the spokes (e.g. loose hair, clothing, fingers,
etc.) could also be caught in the Wheel and cause
injury.
Keep in mind that the Copenhagen Wheel weighs more
than a standard bicycle wheel. Please take this into
account and use caution when lifting, especially while
the Wheel is attached to your bicycle.

SECTION 8

Usage, Storage and Cleaning
Operating Environment

Recommended Terrain

Operating or storing the Copenhagen Wheel outside
these ranges may affect performance:

The Copenhagen Wheel is designed for use in urban
environments and is not recommended for off-road
use. Riding on rough terrain or unpaved trails may put
unnecessary stress on the Wheel and potentially cause
damage to the Copenhagen Wheel or injury to the
rider.

Operating Temperature
-10 to 45 °C (14 to 113 °F)
Storage Temperature
-20 to 55 °C (-4 to 131 °F)
Charging Temperature
0 to 40 °C (32 to 104 °F)
Relative Humidity
5% to 90% (non-condensing)
To protect the battery, electronic braking and
regeneration will not function while the battery
temperature is below 0 °C (32 °F) or above 40 °C
(104 °F).

Water, Inclement Weather and Wet
Locations
While the Copenhagen Wheel is tested to an IPX4
rating, it is best practice to protect it from unnecessary
dampness or wet weather.
Do not intentionally ride through puddles. We advise
that you take the Copenhagen Wheel inside during
inclement weather.

usage, storage and cleaning

The Copenhagen Wheel is NOT submersible. DO NOT
submerge the Copenhagen Wheel in liquid of any kind.

Magnetic Materials
The torque sensor used within the Wheel is sensitive to
external magnetic fields. Exposure to magnetic fields
can change the calibration of the sensor, potentially
rendering the Wheel unusable or possibly cause
permanent damage to the sensor.
Never place magnets or magnetic materials on or close
to the Wheel, particularly the axle, chain or cassette.
Don’t attach the magnetic charger anywhere but the
charge port.

Medical Conditions
If you have any medical conditions that you believe
could be affected by the Copenhagen Wheel, or use
of the Copenhagen Wheel, consult your physician prior
to using the Copenhagen Wheel.
All riders must be physically and mentally able to ride
a bicycle.

Recommended Minimum Age
No person under the age of 16 should operate a
bicycle with the Copenhagen Wheel. Always observe
all federal, state and local laws. If you are unclear of
the laws and regulations in your region, please contact
your local officials.
Recommended Maximum Weight
The total rider, cargo and bicycle weight combined
must not exceed 150 kg (330 lbs).

Storing the Copenhagen Wheel
If you are going to store the Copenhagen Wheel for
an extended period of time, keep it in a cool, dry
location (ideally, 20 to 25 °C (68 to 77 °F)) and store the
Copenhagen Wheel at a 40 to 60% state of charge. The
Copenhagen Wheel should always be stored with the
power switch in the OFF (0) position and the charger
unplugged. Charge the battery to 50% at least once
every 6 months to maintain proper battery health.
Be sure to take the Copenhagen Wheel inside for
long-term storage (e.g. winter). Never store the
Copenhagen Wheel in temperatures below -20 °C (-4
°F) or above 55 °C (131 °F). Storing the battery outside
of this temperature range can cause your battery to
stop operating or significantly reduce its capacity.

usage, storage and cleaning

For more information on long-term storage, please
visit superpedestrian.com/support.

Cleaning the Copenhagen Wheel
When cleaning the Copenhagen Wheel hub, be sure
the battery charger is unplugged, the power switch is
turned to the OFF (0) position and the charging port
cover is in place.
The hub is rated to IPX4; however, we recommend
that you wipe the Wheel down with a clean cloth
when it gets dirty, rather than hose it off. Avoid getting
moisture in any openings. Do not use aerosol sprays,
solvents or abrasives that might damage the finish.
Avoid the use of any metal scrapers or hard plastics as
well.
Never use a pressure washer to clean the Copenhagen
Wheel.

SECTION 9

Maintenance and Modification
Proper Maintenance
Check tire pressure and spoke integrity prior
to each ride.
We strongly recommend having the tension of the
spokes on the Copenhagen Wheel, as well as the
torque of both axle nuts, checked after your first 100
miles. Recommended tension and torque values can
be found at superpedestrian.com/support. If you do
not know how to check the tension or torque, we
recommend going to an authorized Superpedestrian
Hub.
We recommend the Copenhagen Wheel be checked
for spoke tension and axle nut torque once every 6
months or 800 miles (whichever comes first) and, if
required, be properly serviced. It is critical to keep the
Copenhagen Wheel appropriately tensioned and trued
for a safe and enjoyable ride.

Be sure to maintain proper tire pressure at all times
(as indicated on the sidewall of the tire). Additionally,
maintaining a clean and well-lubricated drivetrain is a
best practice for all bicycles. If you notice buildup or
dirt on your Copenhagen Wheel or other parts of your
bicycle, cleaning is recommended as described in the
previous section.
Occasionally, you may be instructed to update the
firmware wirelessly through the Wheel app.
Please note the addition of the Copenhagen
Wheel may increase wear of some components in
comparison to those on bicycles without a motor
drive, in particular on the brakes and tires.

maintenance and modification

Modification

Ongoing maintainance

ALWAYS turn the Copenhagen Wheel’s power switch
to the OFF (0) position when uninstalled, installed but
off the ground (i.e. in a bike stand or upside down)
and when doing maintenance or modification to your
bicycle.

To guarantee that your bicycle continues to operate
safely and at peak performance, it must be kept clean,
lubricated, and routinely serviced (every six months
or so). How much of this servicing and maintenance
you can do yourself will depend on your level of skill
and experience, and whether you have access to the
required tools.

Only Superpedestrian should rebuild or replace internal
components of the Copenhagen Wheel.
Any unauthorized tampering or modification of the
Copenhagen Wheel, including changing rims or
cassettes, will void the warranty.
The components of the Copenhagen Wheel that are
user-replaceable include the tire, tube and metal
strap. All other components should be changed by
Superpedestrian or a Superpedestrian Hub. Detailed
information about changing tires and tubes is located
on our support center at superpedestrian.com/support.

If you have any doubts about your ability to complete
the following tasks, we recommend that you seek the
assistance of a properly skilled bicycle mechanic.
You can find some of the best mechanics through
Superpedestrian’s Partner Hubs. For help finding a Hub
near you, visit: superpedestian.com/locator.

maintenance and modification

Torque specifications

Lubrication

Carefully observe the the required torque
specifications for each part of your bicycle. For specific
torque measurements for your bike, please visit:
superpedestrian.com/support.

Lubrication will prevent rust and reduce friction on
moving parts. Accordingly, keeping your bicycle
well lubricated will ensure it remains in good shape.
All bearings and other moving parts require regular
lubrication (check every month or two):

We recommend using a torque wrench to ensure that
the correct torque is achieved when tightening these
nuts and bolts.

Initial break-in period
Most bicycles require a brief ‘break-in’ period before
hard riding. While this is much more of an issue
for precision racing and mountain bikes, we still
recommend riding gently at first. Expect the chain,
brake cables, and gear cables to stretch over the first
few months of riding. Be prepared to provide minor
adjustments as necessary.

• Grease-based lubricants: Bearings in headset,
wheels, bottom bracket, and pedals (all will require
disassembly to lubricate).
• Oil-based lubricants: Brake and derailleur pivot
points and jockey wheel, chain, freewheel.
• Tires and tubes
• Routinely inspect treads for wear and cracking.
• Remove any debris from tires.
• Routinely check that tire pressure is correct.

Tires and tubes
• Routinely inspect treads for wear and cracking.
• Remove any debris from tires.
• Routinelv check that tire pressure is correct.

maintenance and modification

Wheels & wheel hubs

Brakes

• Check your rims to ensure that they are true
(straight) and that your spokes are evenly tensioned.

• Check brake pads for wear and replace if necessary.

• Clean the braking surface on the rim.

• Check that the caliper and lever bolts are securely
tightened.

• Immediately replace any dented or broken spokes.
Replacement spokes for the Copenhagen Wheel are
available from Superpedestrian.

• Lubricate brake pivot bolts and adjust when
necessary.

• Check front hub bearings for excess play or binding.
Re-lubricate when necessary.

Gear and brake cables

• Ensure that wheel axle bolts are tight.

• Routinely check the cable housing for damage and
the inner cable for kinks, fraying, and excess stretch.

Chain

• If brakes or gear shifters feel soft or squishy, remove,
clean, and relubricate the inner cable.

• Routinely clean and lubricate the chain.

• It is natural for the gear and brake cables to stretch
with use. Regularly check that the brakes and gears
are adjusted using the barrel and/or cable anchor
bolts to compensate for this cable stretch.

• Check chain tension for either over-tautness or
excess slack. Ideally, there should be only minimal
up and down movement (no more than 0.5 cm). To
adjust chain tension, loosen the two rear wheel nuts
and pull the rear wheel back to reduce the slack in the
chain before re-tightening the wheel nuts. Make sure
that the wheel is centered correctly in the dropouts/
frame before tightening all the way. You may find it
easier if you stuff a rag or old towel between the rear
wheel and seat tube to keep the wheel in position as
you make the necessary adjustments.

Cranks and chainrings
• Check that the bolts attaching the crank arms to the
bottom bracket spindle are tight.
• Clean chainrings and check that they are true and
have no excessively worn or broken teeth.

maintenance and modification

Headset
• Check headset for excess play or movement and
tighten locknut if necessary.

Pedals
• If pedals are loose, retighten the pedal axle to the
crank arm securely.
• Check that pedal straps and toe clips are properly
secured (if fitted).

Bottom bracket
• Test the bottom bracket for excess play or binding.
• Check to ensure the locknut is tight.
• Bottom bracket should remain correctly lubricated.

General
• Inspect the frame for alignment and all of the tubes
for dents, cracks, or other damage.
• Ensure that all nuts and bolts are secure.

SECTION
10
built-in battery
and charging

Built-in Battery and Charging
Built-in Battery
Do not remove, or attempt to remove, the battery
from the Copenhagen Wheel. The battery should
only be replaced or serviced by Superpedestrian
or a Superpedestrian Hub. Discontinue use of the
Copenhagen Wheel if the Wheel is dropped or appears
crushed, bent, deformed or damaged. Do not expose
the Copenhagen Wheel to extreme heat sources, such
as radiators, fireplaces or open flames.
For information about battery recycling and
replacement, see superpedestrian.com/support.

Battery Charger Power Specifications
Frequency 50 to 60 Hz, single-phase
Line Voltage 100 to 240 V AC
Output Voltage 54.6 V DC, 2.0 A
Wattage 109 W
To reduce the possibility of overheating the battery
charger, do not use extension cords or power strips.
Place the battery charger on a flat surface in a wellventilated location.
Be sure to disconnect the battery charger if:
• You want to clean your bicycle or the Copenhagen
Wheel.
• You want to do service of any kind to the
Copenhagen Wheel.

built-in battery and charging

• You need to remove the Copenhagen Wheel from
the bicycle.

and remove the debris gently with a dry cotton swab or
cloth.

• The power cord or plug becomes frayed or damaged.

Remember to unplug the charger before riding. Riding
off with the charger still connected may result in
damage to the Wheel, bike and/or charger.

• The Copenhagen Wheel has been submerged in
liquid for any reason.
• The Copenhagen Wheel or battery charger is
exposed to rain, excessive moisture or liquid spills.

AC Adapter, Charging and Status LEDs

• The Copenhagen Wheel or battery charger has been
damaged or you suspect that service or repair is
required.

Use only the approved battery charger that supports
the Copenhagen Wheel’s battery. Using other battery
chargers may cause damage to the battery, serious or
fatal injury and/or other dangerous situations.

Both the charging port and the charge connector
contain a magnet that can erase data on a credit card,
mobile phone or other devices. Do not place these or
other magnetically sensitive materials or devices within
1 inch (25 mm) of the port or connector.
To avoid getting debris into the charge port, always
make sure it is covered while riding.
If debris gets into the charge port, turn the
Copenhagen Wheel to the OFF (0) position and remove
the debris gently with a dry cotton swab or cloth.
The magnet on the charge connector tends to
attract magnetic debris. If debris gets on the charge
connector, unplug the battery charger from the wall

The battery charger supplied with the Copenhagen
Wheel is for INDOOR USE ONLY. Prior to plugging the
battery charger into a power outlet, make sure the AC
plug or AC power cord is fully inserted into the battery
charger. Always charge and store your Copenhagen
Wheel and charger in a dry, clean environment.
To charge your battery, connect the battery charger
to the charging port on the User Interface (UI) of the
Copenhagen Wheel. There are five LEDs that indicate
battery level and other status messages on the right side
of the charge port. The LED on the charger itself will be
RED while charging, and turn GREEN when fully charged.
See superpedestrian.com/support for more information.

built-in battery and charging

Placing any metallic or conductive objects into the
charge port other than the charger may cause electric
shock, fire or other injury. Do not connect the charger
if water, ice or condensation is in the charge port.
For optimum battery longevity, we recommend that you
fully charge the Copenhagen Wheel at least once per
week.
Electronic braking and regeneration will not function
when the battery is fully charged.
If the Copenhagen Wheel’s battery is low, and if the
charger does not turn RED upon plugging in, the
charger may need to be reset. A reset can be done by
power cycling the charger (see next page).

Charger Power Cycle
Unplug the charge connector from the Copenhagen
Wheel.
2 Unplug the AC adapter from the wall.
3 Wait 5 seconds.
4 Plug the AC adapter into the wall.
5 Plug the charge connector into the Copenhagen
Wheel.
If you still experience issues, please contact us at
superpedestrian.com/support.
1

SECTION 11

Troubleshooting and Help
Basic Troubleshooting
In the unlikely event the Wheel stops assisting, it is
probable that the battery is low or there is a Wheel
fault. To check, look at the LEDs next to the charge port
on the non-drive side of the Copenhagen Wheel.
If the Wheel’s state of charge is low, please plug in the
Wheel with the charger.
In the event of a fault, turn the power switch of your
Wheel to the OFF (0) position, wait 5 seconds and then
turn it back to the ON (I) position.
This process should clear the most common faults.
If the fault still exists after toggling the power switch of
the Wheel on and off, please contact Superpedestrian
at superpedestrian.com/support or through the Wheel
app.

Advanced Troubleshooting

For additional support and troubleshooting
proceedures, please visit superpedestrian.com/support.

Learning More, Service and Support
Get support directly from your app
Tap on ‘Support’ and you will have instant access to
the User Manual as well as how-to and troubleshooting
articles.
Learn more about your Wheel
You can find additional information, how-tos,
demos and tutorials and learn even more about
your Copenhagen Wheel and its features at
superpedestrian.com/support.

TROUBLESHOOTING AND HELP

Find a Superpedestrian Hub
At superpedestrian.com/locator, you can search a
database listing all of our Superpedestrian Hubs, find
the nearest one to you and get in touch to schedule a
service appointment.

Use and General
Safety Guidelines
SECTION
12

Other Information
End-User License Agreement
Use of the Copenhagen Wheel constitutes acceptance
of the Superpedestrian End-User License Agreement
and third-party software license terms found at:
superpedestrian.com/legal/eula.

Privacy Policy
Details regarding Superpedestrian’s use and storage
of your data found at superpedstrian.com/legal/
privacy-policy.

Limited Warranty
The Copenhagen Wheel includes a limited
warranty found at: superpedestrian.com/legal/
limited-warranty-for-the-copenhagen-wheel.

Patents and Patents Pending
Superpedestrian makes all of its patents for the
Copenhagen Wheel and other products available on
our website at: superpedestrian.com/patents.

Disposal and Recycling Information
This symbol indicates that this product and/
or battery should not be disposed of with
household waste.
Please be aware that it is your responsibility to dispose
electronic equipment at recycling centers in order to

other information

vhelp conserve natural resources. When you decide
to dispose of this product and/or its battery, do so
in accordance with local environmental laws and
guidelines.

Regulatory and Compliance Information
FCC Compliance Statement
This device complies with part 15 of the FCC rules.
Operation is subject to the following two conditions:
1 this device may not cause harmful interference, and
2 this device must accept any interference received,
including interference that may cause undesired
operation of the device.
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful
interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to

radio or television reception, which can be determined
by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and
receiver.
• Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
Contains FCC ID: QOQBLE121LR
Canadian Compliance Statement
This device complies with Industry Canada licenseexempt RSS standard(s). Operation is subject to
the following two conditions: 1 this device may not
cause interference, and 2 this device must accept any
interference, including interference that may cause
undesired operation of the device.
Le présent appareil est conforme aux CNR d’Industrie
Canada applicables aux appareils radio exempts de
licence. L’exploitation est autorisée aux deux conditions
suivantes: 1 l’appareil ne doit pas produire de

other information

brouillage, et 2 l’utilisateur de l’appareil doit accepter
brouillage radioélectrique subi, même si le brouillage
est susceptible d’en compromettre le fonctionnement.
Industry Canada Statement

communication satisfaisante.

Technical Specifications

CAN ICES-3 (B)/NMB-3BThis Class B digital apparatus
complies with Canadian ICES-003.

Hub Weight

7.6 kg (16.8 lbs)

Motor

250 W (nominal)

Contains IC: 5123A-BGTBLE121LR

Maximum
Permitted Weight

150 kg (330 lbs)

Under Industry Canada regulations, this radio
transmitter may only operate using an antenna of a
type and maximum (or lesser) gain approved for the
transmitter by Industry Canada. To reduce potential
radio interference to other users, the antenna type
and its gain should be so chosen that the equivalent
isotropically radiated power (e.i.r.p.) is not more than
that necessary for successful communication.
Conformément à la réglementation d’Industrie Canada,
le présent émetteur radio peut fonctionner avec une
antenne d’un type et d’un gain maximal (ou inférieur)
approuvé pour l’émetteur par Industrie Canada. Dans le
but de réduire les risques de brouillage radioélectrique
à l’intention des autres utilisateurs, il faut choisir le
type d’antenne et son gain de sorte que la puissance
isotrope rayonnée équivalente (p.i.r.e.) ne dépasse
pas l’intensité nécessaire à l’établissement d’une

Battery
Capacity

5.81Ah / 279 Wh

Voltage

48 V

Weight

1.89 kg (4.17 lbs)

Type

Lithium Ion

other information

EC DECLARATION OF CONFORMITY
The manufacturer:
Superpedestrian, Inc.
84 Hamilton St.
Cambridge, MA 02139 USA
+1 617 945 1604
hereby declares that the product:

Is in compliance with the essential requirements
and other relevant provisions from the guidelines:

Copenhagen Wheel with serial numbers using
the format: XXBBYYDDDNNNNPPPPPPP

The relevant provisions of the following standards were
applied to the product and used to verify compliance:

XX
BB
YY
DDD
NNNN
PPPPPPP

EN 15194+ A1: 2011
EN15194:2009 +A1:2011
EN 15194:2009 + A1:2011
EN 61000-4-2:2009
EN 61000-4-3:2006+A2:2010

Model Number - 01 or 02
is Build Location - 03
Year of Manufacturer - 17
Day of Manufacturer
Numeric ID
Reserved

Machinery directive 2006/42/EC
Electromagnetic Compatibility 2014/30/EU
RoHS 2011/65/EU

Technical documentation by:

EU Representation:

Superpedestrian Inc.
84 Hamilton St
Cambridge, MA 02139
USA

Alura Group BV
Zwolsestraat 156
2587 WB The Hague
Netherlands

Robert White, VP Engineering, Superpedestrian, Inc.

Mr. Han Zuyderwijk, Alura Group B.V.

Cycles – EPAC
EMC - Emissions
EMC - Immunity
EMC - Immunity
EMC - Immunity

other information

© 2017 Superpedestrian Inc.
All Rights Reserved
Superpedestrian, the Superpedestrian logos and
Copenhagen Wheel are registered trademarks of
Superpedestrian Inc.
The Bluetooth® word mark and logos are registered
trademarks owned by Bluetooth SIG, Inc. and any use
of such marks by Superpedestrian Inc. is under license.
Android and Google Play are a trademark of Google Inc.
Apple and the Apple logo are trademarks of Apple Inc.,
registered in the U.S. and other countries. App Store
is a service mark of Apple Inc.

Please recycle!

8100-00002-01-R05

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