SureFlap HR000N SureSense microchip reader with temperature sensor User Manual User Guide

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Document ID	3183976
Application ID	QeuOQFPAiDRAyeKqYiphvA==
Document Description	User Guide
Short Term Confidential	No
Permanent Confidential	No
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Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	40.61kB (507581 bits)
Date Submitted	2016-11-02 00:00:00
Date Available	2016-11-03 00:00:00
Creation Date	2015-11-10 14:33:56
Producing Software	Adobe PDF Library 15.0
Document Lastmod	2015-11-10 14:34:23
Document Title	User Guide
Document Creator	Adobe InDesign CC 2015 (Windows)

Call us on 0800 012 4511 for Customer Care
suresense.sureflap.com/help
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instagram.com/sureflappets
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sureflap.com
Copyright © SureFlap Ltd, 7 The Irwin Centre,
Scotland Road, Dry Drayton,
Cambridge CB23 8AR United Kingdom
00534-EU-B
Microchip Temperature
Reader
Works with an implanted temperature sensing microchip
Welcome to your new Microchip Temperature Reader
Congratulations on the purchase of your new Temperature Reader!
The Microchip Temperature Reader is designed to help you monitor your pet’s
well-being and identify potential early signs of illness. The reader measures the
current temperature of your pet’s bio-sensing microchip. By reading the Microchip
Temperature you get an accurate measure of your pet’s internal temperature at the
press of a button.
Contents
How it works
By using the SureSense mobile or web app in conjunction with the Microchip
Temperature Reader, you are able to easily monitor your pet’s well-being by tracking and
analysing their temperature readings. You can also record any other symptoms your pet
may have and share this information with your vet. This way you can make sure your pet
gets the care it needs, when it needs it.
Setting up your reader
How to take a temperature reading
What’s in the box?
Uploading your readings
Changing the temperature unit between˚C & ˚F
Screen & display
Troubleshooting
Microchip Temperature
Reader
2 x AA Batteries
Warranty & Disclaimer
10
USB cable
Microchip Temperature Guide
A handy guide to help you better understand your pet’s
temperature readings and potential symptoms.
How it works
Setting up your reader
Download the SureSense app now
Press the button on your reader and move
it over your pet. See page 5 for more
information and guidelines on how to take
a temperature reading.
The SureSense app is available to download for free
from your app store. Or if you want to use our online
web app, simply follow the link to create your account.
suresense.sureflap.com
Once the reader has detected the chip,
your pet’s microchip number and current
temperature will be displayed on the
screen.
Monitor your pet’s
temperature.
This reading is then sent to your device via
Bluetooth and is visible on your mobile
app. Or, if you’re using our web app, you
can upload your readings via USB. See
page 7 for more information.
Learn what’s normal
for your pet.
View past readings and
reports.
Share readings with
your vet.
Batteries and power
There is only one button on the Microchip Temperature Reader which
is used to turn the product on and activate a temperature scan. The
reader will turn itself off automatically after you’ve finished using it.
To insert batteries into your Microchip Temperature Reader, please follow the steps below.
Please see the Microchip Temperature Guide
provided to help you interpret your pet’s
temperature readings. Remember to look out for
any changes in behaviour or personality traits, as
these can indicate that your pet is feeling unwell
and may require a temperature check.
You can also log any other symptoms your
pet may be suffering on the app and share
this information with your vet.
Remove the battery cover by pressing the
arrow and sliding it away from the centre.
Insert the batteries making sure the + and symbols are the correct way round.
When the batteries in your reader begin to run low, the battery low icon will
appear on the screen. We recommend you change the batteries when you see
this icon and always use 2 high quality alkaline batteries as replacements.
How to take a temperature reading
How to locate your pet’s microchip
In order to successfully locate your pet’s temperature sensing microchip, place the reader so
that it is close to your pet’s fur, then move it in either one of the suggested Motion Patterns
pictured below. This will increase your chances of successfully locating the microchip.
Before you begin...
There are a few factors which should be considered when taking a temperature reading. These
can all have an impact on your pet’s microchip temperature but may not indicate illness.
Physical activity: such as a long walk or run.
Environmental conditions: such as:
• Do not take your pet’s temperature
immediately after a long walk.
• Long periods of time in the sun or cold/wet
• Give them time to cool down after
exercise.
• Remember to provide them with plenty of
water to keep them hydrated.
• Warm heated environments eg. in front of
a radiator or fireplace.
Motion Pattern 2
Side to side
across the body
Up and down
the body
If your pet has spent a long time in warm
conditions, provide them with shade and
water to help cool them down.
Taking a reading
Please note that this process will get easier once you learn the location of your pet’s microchip.
Chips are normally located between the animal’s shoulder blades.
Take your first reading by following the steps below:
Understanding the temperature readings
Motion Pattern 1
Press the button on your
reader to turn it on.
The Microchip Temperature guide provided with your reader has
been designed to help you interpret and better understand your
pet’s temperature readings as well as any symptoms they may have.
Please keep the guide and refer to it when taking future readings.
Microchip Temperature below 38.0˚C or 100.4˚F
Temperatures around 38.0˚C are healthy and normal, so continue as normal, but
remember to look out for any other potential symptoms and check your pet’s
temperature on a daily basis.
Use the Microchip Temperature
Guide provided or see page 6
to help understand what this
temperature might mean.
Now press the button again and
move the reader over your pet
following either of the Motion
Patterns detailed on page 6.
Microchip Temperature between 38˚C and 39˚C or 100.4˚F and 102.2˚F
If your pet has a slightly raised Microchip Temperature, let them rest in the shade
for a while with some water and retake their temperature at 15 minute intervals. If
the high readings persist, please contact your vet.
Microchip Temperature above 39.0˚C or 102.2˚F
When your reader has detected your pet’s
Microchip Temperature it will appear on the
screen along with their microchip number.
If your pet’s microchip temperature is above 39.0˚C, we recommend you provide
them with shade and water and measure their temperature 3 more times at 5
minute intervals. If there is no improvement, contact your vet immediately
and continue to monitor their temperature.
Uploading your readings
Screen & display
If your reader is not connected to Bluetooth or USB it will store the temperature
readings you take in its memory until they can be uploaded. When readings are being
stored on the product this icon will appear in the top left corner of the screen.
In order to upload temperature readings via Bluetooth you’ll need to make sure
Bluetooth is activated on your smart device. Then use the SureSense app to
pair your reader with your account. This way, whenever your reader and smart
device are within Bluetooth range of one another, any stored readings will
automatically upload and be visible on your app.
If you’d prefer to use our online web app and upload your readings manually, go to
suresense.sureflap.com to create an account and then, using the USB cable provided,
follow the steps below.
Plug the USB Cable into your reader and your
computer. Now wait for your computer to
recognise the reader as a new device.
Log in to your web app account and
follow the instructions for uploading your
readings: suresense.sureflap.com
Changing the temperature unit between˚C & ˚F
The display screen on your reader is where you’ll be able to see your pet’s temperature readings
as well as other useful information.
The Bluetooth icon ( ) will appear on the screen when
your reader is connected to your smart device.
This indicates the reader is searching for your pet’s
temperature sensing microchip.
If your reader has any temperature readings stored in its
memory, this icon will appear on the screen until they’ve
been uploaded to the cloud via Bluetooth or USB.
When your reader is plugged into a computer and
uploading readings, the screen will change as shown to
indicate it is connected.
You can alternate between the unit of temperature used on your Microchip Temperature
Reader easily using the SureSense app. However, if you wish to physically change the unit on
the product, firstly remove the batteries (if already inserted) and then follow the steps below.
Press and hold the reader’s button and then
insert the batteries - see page 4.
Your pet’s microchip temperature will now
be displayed in Fahrenheit. To revert back to
Celsius, repeat the process.
If the batteries in your reader run completely flat, this
image will display on the screen. New batteries will need
to be inserted. See page 4.
Your reader may occasionally need to undergo some
system updates to ensure you get the best service
possible. If this is the case, you will be notified via the
mobile or web app.
Troubleshooting
My reader won’t turn on.
• Make sure the batteries are inserted correctly with the + and - at the correct orientation.
See page 4.
• If this doesn’t solve the problem, try changing the batteries, remembering to use new,
high quality alkaline batteries as replacements.
I’m having problems with my Bluetooth connection.
• In order to pair your device with the reader, please follow the instructions on the app.
• Make sure Bluetooth is activated on your mobile device. You should see the Bluetooth
icon at the top of the screen. If you don’t, go into the settings menu to enable it.
• If your connection appears unreliable, make sure the two devices are in close enough
proximity to one another in order to help the process.
• If none of these steps work, try powering your mobile device off and back on again.
• Make sure you have a compatible smart device and operating system. Go online for more
information on compatible devices: suresense.sureflap.com/help
The reader doesn’t detect my pet’s microchip.
This could be as a result of any of the following:
• Your pet’s microchip was out of range whilst scanning. Meaning it wasn’t detected
in the area scanned with the reader. In order to improve your chances of successfully
locating your pet’s microchip, try using either of the scanning motion patterns detailed on
page 6.
• Your pet does not have a temperature sensing microchip, or has no microchip at all.
The Microchip Temperature Reader only works for pets with 15 digit ISO temperature
sensing microchips.
The reader doesn’t detect my pet’s temperature.
Does your pet have a temperature sensing microchip? This product only works with
temperature sensing microchips.
If after scanning multiple times with the reader you can only see your pet’s microchip
number displayed on the screen and no temperature reading, this may indicate that your
pet’s microchip is not a temperature sensing chip.
Please use our online Microchip Compatibility Checker: suresense.sureflap.com/help
Still in need of assistance?
For more detailed guidance, videos and online help, including our Microchip Compatibility
Checker please visit: http://suresense.sureflap.com/help
Alternatively you can contact our friendly Customer Care team on: see back cover for details.
Warranty & Disclaimer
Warranty: The SureSense Microchip Temperature Reader carries a 1-year warranty from the date of
purchase, subject to proof of purchase date. The warranty is restricted to any fault caused by defective
materials, components or manufacture. This warranty does not apply to products whose defect has been
caused by normal wear and tear, misuse, neglect or intentional damage.
In the event of a part failure due to faulty parts or workmanship, the part will be replaced free of charge
during the warranty period only. At the manufacturer’s discretion a replacement product may be
provided free of charge in the case of a more serious malfunction. Your statutory rights are not affected.
To register your warranty visit: sureflap.com/warranty
Disclaimer: Verterem platonem consequuntur et sed, nulla choro id mel, tractatos philosophia ea usu. Pro
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option moderatius. Nam tritani alterum perfecto cu, graeco virtute abhorreant eam ne. An per fierent erroribus
gloriatur.
Disposal of Products and used Batteries: This icon will indicate products that will be subject to the
following legislation:
The Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE Directive) & The Battery
Directive 2006/66/EC and Amendment 2013/56/EU places an obligation on households to dispose of the
waste batteries and products that have reached the end of their life, in an environmentally responsible
manner as this will reduce the impact the waste will have on the environment, therefore these cannot
be placed in household waste bins and should be recycled at an appropriate recycling facility. Further
information on recycling can be found at: www.recycle-more.co.uk
FCC compliance: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired
operation.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
This device has been designed and complies with the safety requirements for portable (<20cm) RF exposure in
accordance with FCC rule part §2.1093 and KDB 447498 D01.
IC compliance: This device complies with Industry Canada license-exempt RSS standards. Operation is subject
to the following two conditions:
(1) This device may not cause interference, and
(2) This device must accept any interference, including interference that may cause undesired operation of
the device.
This device complies with the safety requirements for RF exposure in accordance with RSS-102 Issue 5 for
portable use conditions.
Conformité IC: Cet appareil est en conformité avec les normes exonerés de license d’Industrie Canada. L’utilisation
se soumise aux conditions suivantes:
(1) Cet appareil ne peut pas provoquer des interférences.
(2) Cet appareil doit accepter tous les interférences, y compris des interférences capables de provoquer un
fonctionement intempestif.
Cet appareil est conforme aux exigences de sécurité concernant l’exposition aux RF selon la norme RSS-102, 5ème
édition, pour des conditions d’utilisation portable.
10

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