SureFlap HRUNI Universal Handheld Microchip Reader User Manual 01099 EU 02 24PetWatch Microchip Reader Manual Pages

SureFlap Ltd Universal Handheld Microchip Reader 01099 EU 02 24PetWatch Microchip Reader Manual Pages

01099-EU_02 24PetWatch Microchip Reader Manual_Pages

User Manual
1The 24 PetWatch Microchip Reader has a lightweight, ergonomic and compact design, which makes scanning and identifying animals via their microchip that much easier. The microchip reader is compatible with common microchip types including temperature-sensing microchips. This means, as well as showing an animal’s unique microchip number, the reader will also display its internal Microchip Temperature if a temperature sensing-microchip is present.Introducing your new 24PetWatch ReaderProduct overviewWhat’s in the box?The 24PetWatch Microchip Reader The reader requires 2 x AA alkaline batteries which are not includedUSB cableLCD Screen Button Battery compartment (on rear side)USB port For software updates only. Not for charging.12!
2ContentsImportant informationTechnical specicationsCompatible microchipsBatteries and powerHow to scan an animal's microchipChanging the temperature unit between˚C & ˚F LCD displaySoftware updatesTroubleshootingWarranty & disclaimerRegulatory information33445566789
3Important information• You can nd the serial number in the battery compartment. • Please make sure you have all the components listed on page 1.• Only use the USB cable provided for software updates. Do not attempt to use it to power or charge the reader. • Do not insert any foreign objects into the product. • This product is not waterproof.• The reader requires 2 x alkaline AA batteries, which should be inserted and replaced with caution. Do not mix dierent types of batteries or new and used batteries. If the unit is going to be unused for a long period, please remove the batteries.Safety warnings • This product uses RFID and therefore may cause problems with sensitive electronic medical devices such as pacemakers and monitors within a 3 foot (1 meter) radius.• Do not use this product if parts are missing, damaged or worn.• Keep small parts out of reach of children and animals. PLEASE READ THE FOLLOWING INFORMATION CAREFULLY AND RETAIN THIS MANUAL FOR FUTURE REFERENCE.Technical specications Size:5 ³⁄⁸'' (L) x 2 ⁷⁄¹⁶'' (W) x 1¹⁄⁸'' (H) (136mm x 61mm x 31mm)Battery life:6 months + (with good quality alkaline batteries)Readable temperature range:+91.4oF to +109oF (+33oC to +43oC)If the Microchip Temperature doesn't fall within this range an out of range symbol will be displayed, see page 6.Reading distance: Up to 3 ¾'' (95mm) away from the microchip, depending on microchip type and orientation.Storage temperature:+14oF to +158oF (-10oC to +70oC)Operating temperature: +23oF to +131oF (-5oC to +55oC)Operating frequency: 125 kHz & 134 kHz (RFID)
4Compatible microchipsInsert the batteries. Make sure the + and - symbols are the correct way round. Remove the battery cover by pressing the arrow and sliding it away from the center.When the batteries begin to run low, this icon will appear on the LCD display. Please change the batteries with 2 x high quality alkaline batteries. Batteries and powerTo turn the reader on, simply press the button once. If the button is pressed again it will activate a microchip scan. The reader will turn itself o automatically after you’ve nished using it.1 2This is a universal microchip reader which can read all of the following microchip types:• FDX-A (FECAVA) microchips• FDX-B ISO microchips• Trovan microchips• Avid Encrypted microchips• Temperature-sensing microchips from Allex® or Destron Fearing™What are temperature sensing microchips?Temperature-sensing microchips are primarily identication microchips, compatible with ISO 11784/11785 and universal readers. However, they also incorporate a temperature biosensor, capable of measuring an animal’s temperature at the implant site. Temperature-sensing microchips are a non-invasive way of frequently measuring a pet’s temperature, without causing stress. Multiple measurements taken consecutively can establish a trend of individual animal prole or average temperature and variability. Atypical variations from this trend can be indicative of changes in an animal’s well-being. Microchip Temperature is not a replacement for rectal temperature, and should not be interpreted as such. Microchip Temperature and rectal temperature, although correlated, are not equivalent and should not be expected to show identical readings. If an animal with a temperature-sensing microchip is scanned with the 24PetWatch reader, their internal Microchip Temperature will be visible on the LCD screen alongside their microchip number. See page 6.&
5Changing the temperature unit between˚C & ˚FHow to scan an animal's microchipInsert the batteries as instructed on page 4. Then press the button on the reader (as indicated) to turn it on. The reader will automatically turn o when not in use.1When the reader detects a microchip, the number will appear on the LCD screen. (It will also display the Microchip Temperature if the animal has a temperature-sensing microchip). 3To change the temperature unit displayed on the reader, rst remove the batteries. Next, press and hold the reader’s button while re-inserting the batteries. The temperature will now be displayed in Celsius. To revert to Fahrenheit, please repeat the process.Scanning Pattern 2Up and down the bodyScanning Pattern 1Side to side across the bodyMicrochips are normally located between the animal’s shoulder blades. Press the button again and position the reader between the animal’s shoulder blades, maintaining light contact with the fur. Move the reader, following the recommended scanning patterns shown below.2
6LCD displayThe animal's microchip number Microchip Temperature(Only for temperature-sensing microchips)The standard display for the 24PetWatch reader is:Below 91.4˚F (33˚C)One of the icons below will replace the temperature reading if it is out of range:Battery level indicator Above 109˚F (43˚C) This image will appear when the reader is searching for a microchip. The scan will time-out automatically if no chip is found and the chip number will display as a series of X's. Pushing the button again will activate another scan.If the batteries in the reader run completely at, this image will display on the screen. New batteries will need to be inserted. See page 4.Occasionally your reader may need to undergo an update to make sure it's running the most recent software possible. The USB cable provided is for software updates only and cannot be used for charging and powering. All software updates will be listed on the 24PetWatch website as soon as they become available: surepetcare.com/24petwatch/supportSoftware updates
7TroubleshootingThe reader won’t turn on.• Make sure the batteries are inserted correctly with the + and - at the correct orientation. See page 4.• If this doesn’t solve the problem, try changing the batteries, remembering to use new, high quality alkaline batteries as replacements.The reader doesn’t detect the animal’s microchip.This could be as a result of any of the following: • The animal’s microchip was out of range while scanning. In order to improve your chances of successfully locating the animal’s microchip, try using either of the scanning patterns detailed on page 5.• If the batteries are running low the reader may not have enough power to complete a successful scan. Try replacing the batteries, remembering to use new, high quality alkaline batteries as replacements. See page 4.• Some animals may have more than one microchip implanted. Microchips implanted close to one other could aect the reader's performance. To improve the chances of reading one of the microchips successfully, try keeping the scanner close to the pet's body. Be sure to follow the instructions and scanning patterns detailed on page 5.• Metal objects and computer equipment may interfere with the reader, try scanning the animal away from large objects of this type, such as a metal table. The reader doesn’t detect the animal’s temperature.If after scanning multiple times, the reader only displays the microchip number, this may indicate that the animal does not have a temperature-sensing chip. ?
8Warranty: The 24PetWatch reader carries a 1-year warranty from the date of purchase, subject to proof of purchase date. The warranty is restricted to any fault caused by defective materials, components or manufacture. This warranty does not apply to products whose defect has been caused by normal wear and tear, misuse, neglect or intentional damage. In the event of a part failure due to faulty parts or workmanship, the part will be replaced free of charge during the warranty period only. At the manufacturer’s discretion a replacement product may be provided free of charge in the case of a more serious malfunction. Your statutory rights are not aected. Disclaimer: Disclaimer: The 24PetWatch reader, including its use to measure Microchip Temperature is not intended to replace traditional veterinary advice. Body temperature is not enough to determine disease alone.Microchip Temperature is a convenient way to take multiple measurements of temperature at the microchip location, and to establish a trend and atypical variations from this trend. Microchip Temperature is not a replacement for a rectal temperature measurement by a veterinarian, who is the only person qualied to determine a pet’s health condition. Microchip Temperature and rectal temperature, while correlated, are not equivalent and should not be expected to show identical readings.We expressly disclaim any liability for any loss, damage or costs that may be incurred as a result of using the product as a substitute for veterinary practice. Furthermore, we do not accept any liability for any fees that may be incurred as a result of use of the product.Warranty & disclaimer
9Disposal of Products and used Batteries: This icon will indicate products that will be subject to the following legislation:The Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE Directive) & The Battery Directive 2006/66/EC and Amendment 2013/56/EU places an obligation on households to dispose of the waste batteries and products that have reached the end of their life, in an environmentally responsible manner as this will reduce the impact the waste will have on the environment, therefore these cannot be placed in household waste bins and should be recycled at an appropriate recycling facility. FCC compliance: FCC ID: XO9-HRUNIThis device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device has been designed and complies with the safety requirements for portable (<20cm or <7⁷⁄ ⁸") RF exposure in accordance with FCC rule part §2.1093 and KDB 447498 D01.The FCC ID can be seen on the LCD screen during start up.IC compliance: IC: 8906A-HRUNIThis device complies with Industry Canada license-exempt RSS standards. Operation is subject to the following two conditions: (1) This device may not cause interference, and (2) This device must accept any interference received, including interference that may cause undesired operation of the device.This device complies with the safety requirements for RF exposure in accordance with RSS-102 Issue 5 for portable use conditions.Regulatory information
10Notes
For customer service, please contact:Jordana Matsos1-866-597-2424Jordana.matsos@pethealthinc.comMon - Fri (9am - 5pm EST)This phone number will direct you to the 24PetWatch Customer Service team, who will be more than happy to help.24PetWatch® is a registered trademark of PetHealth Services (USA) Inc. and PTZ Insurance Agency Ltd. Copyright © 2017 all rights reserved.HRPE1N JULY 2017 01099-EU_02

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