Symbol Technologies MC3504 EDA (Enterprise Digital Assistant) User Manual MC35 UG EN

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Date Submitted	2006-11-14 00:00:00
Date Available	2006-12-29 00:00:00
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10 Wireless Data Programs
Messaging
Messaging
Use Messaging to:
•
•
•
Send and receive email messages by connecting directly to an email server
through an Internet service provider (ISP) or a network.
Synchronize email messages with Microsoft Exchange or Microsoft Outlook
on your computer.
Send and receive text messages through your mobile service subscription.
Messaging supports 8 bits data with class 0, 1, 2, 3, as well as USDD
(Unstructured Supplementary Service Data).
To open Messaging:
•
Tap
, then Messaging
Tap to select which
account and/or folder
to display.
Tap to select a sort
order for the
messages.
Tap to create a
new email or text
message.
Tap Menu, Switch
Accounts to select
which account to
use.
To send and receive email:
•
Tap Menu, then Send and Receive.
Synchronizing email messages
Email messages can be synchronized as part of the general synchronization process.
Enable E-mail synchronization in ActiveSync.
To enable E-mail synchronization in ActiveSync:
Open ActiveSync on your computer.
Click Tools, then Options.
In the Mobile Device list under the Desktop area, select the check box before
E-mail.
Click OK.
During synchronization:
•
•
•
Messages are copied from the Outlook Inbox folder on your computer, or
from a Microsoft Exchange server, to the Inbox folder (under the ActiveSync
account) on your device.
By default, when synchronizing Inbox information with your computer, you
receive only messages from the last three days and the first 0.5 KB of each
new message. You can also choose to download file attachments.
The messages on your device and on your computer are linked. When you
delete a message on your device, it is also deleted from your computer the
next time you synchronize, and vice versa.
151
10 Wireless Data Programs
Messaging
•
Messages in subfolders in other email folders in Outlook are synchronized
only if the folders have been selected for synchronization in Inbox on your
device.
Using the message list
The messages you receive display in the message list. By default, the most recently
received messages display first in the list.
Tap and hold a
message to display
a pop-up menu of
actions.
Tap to select the sort
order for messages.
When you receive a message, tap it to open it. Unread messages display in bold.
You can mark the messages that you want to retrieve in full during your next
synchronization or email server connection. Follow the steps below:
In the message list, tap and hold the message you want to retrieve.
On the pop-up menu, tap Download Message.
The icons in the Inbox message list give you visual indications of message status.
Specify your downloading preferences when you set up the service or select your
synchronization options. You can change them at any time:
•
152
Change options for E-mail synchronization using ActiveSync options.
10 Wireless Data Programs
Messaging
•
To change options for direct email server connections. In the
Messaging window on your device:
(a) Tap Menu, Tools, then tap Options.
(b)
On the Accounts tab, tap the service you want to change.
(c)
To remove a service, tap and hold the service, then select Delete.
Creating an email/text message
Whether you want to send an email or text message, you do so by changing the Account
option. To do so, tap the double arrows next to the Subject field, then tap the Account
field to choose what service you want.
The procedure on the next page applies to creating an email message. For procedures
on how to create an text message, see page 65.
To create an email message:
In the message list, tap New.
Enter the email address of your intended recipients in the To field. You can do this
in different ways.
•
•
•
Manually enter the address using any of the input panel options.
Type the first few letters of an email address that is stored in Contacts.
The auto-suggest feature suggests email addresses as you type so that
you find them more quickly.
Tap the To field or Address Book to display the contact list, then tap a
contact from the list.
Tap OK to hide the contact list.
Make sure multiple email address within the same field are separated
with a semicolon.
Compose your message.
The Spell Check feature allows you to search your message for common spelling
errors. Tap Menu, then Spell Check.
To enter preset or frequently used messages, tap Menu, My Text, then select a
message.
To attach a voice recording, tap Menu, Insert, Voice Note, then proceed with
creating the recording. See page 45 for detailed instructions.
153
10 Wireless Data Programs
Messaging
Tap Send when you've finished the message.
If you are working offline, the message is moved to the Outbox folder and sent the
next time you’re online.
Creating a message Signature
You can personalize your email and text messages by appending a signature to it. The
signature support of your device allows you to create different signatures for your email
and SMS account. This feature also eliminates the need to re-type a closing for every
message.
To create a signature:
154
In the message list, tap Menu, Tools, then Options.
Tap the Accounts tab, then Signatures.
Tap the pick list to select which account to create a signature for.
Select the “Use signature with this account” check box. The soft keyboard
automatically displays.
Enter a signature in the box.
10 Wireless Data Programs
Pocket MSN
You can use the signature for new messages only, or you can select the “Use
signature when replying and forwarding” check box to append it to all outgoing
messages.
Tap OK.
Managing email messages and folders
By default, messages are displayed in one of five folders for each service you have
created—Deleted Items, Drafts, Inbox, Outbox, and Sent Items.
•
The behavior of the Deleted and Sent Items folders depends on the options
you have chosen. To set these options, in the message list:
(a)
Tap Menu, Tools, then Options.
(b)
•
•
On the Message tab, select your options.
If you want to organize messages into additional folders, tap Menu, Tools,
then Manage Folders to create new folders.
To move a message to another folder, in the message list, tap and hold the
message, then tap Move on the pop-up menu.
Folder behavior with a direct connection to an email server:
The behavior of the folders you create depends on whether you are using ActiveSync,
Text Messages, POP3, or IMAP4 account.
•
•
•
•
If you use ActiveSync, email messages in the Inbox folder in Outlook
automatically synchronize with your device. You can select to synchronize
additional folders by designating them for ActiveSync. The folders you create
and the messages you move are then mirrored on the server. For example, if
you move two messages from the Inbox folder to a folder named Family, and
you have designated Family for synchronization, the server creates a copy
of the Family folder and copies the messages into that folder. You can then
read the messages while away from your computer.
If you use Text Messages, messages are stored in the Text Messages’ Inbox
folder.
If you use POP3 and you move email messages to a folder you created, the
link is broken between the messages on your device and their copies on the
email server. The next time you connect, the email server sees that the
messages are missing from the device’s Inbox and delete them from the
server. This prevents you from having duplicate copies of a message, but it
also means that you will no longer have access to messages that you move
to folders created from anywhere except your device.
If you use IMAP4, the folders you create and the email messages you move
are mirrored on the server. Therefore, messages are available to you
anytime you connect to your email server, whether it is from your device or
from your computer. This synchronization of folders occurs whenever you
connect to your mail server, create new folders or rename/delete folders
when connected.
Pocket MSN
Pocket MSN includes support for the following:
•
MSN Hotmail
You can read, write and send email, delete email and manage your Hotmail
folder.
•
MSN Messenger
See who’s online. Send and receive instant messages. Subscribe to status
update for selected contacts so you are notified when they are online.
•
MSN Mobile Home
Launch a personalized browser that offers email access and a portal that
allows access to customized stock lists, weather, sports, entertainment and
news headlines.
•
Options and settings
Configure the Pocket MSN settings to create a custom Pocket MSN
experience.
155
10 Wireless Data Programs
Pocket MSN
•
Pocket MSN Help
Get detailed information on how to use pocket MSN.
To open Pocket MSN:
Tap
, Programs, then Pocket MSN
Signing in to Pocket MSN
Signing in to Pocket MSN helps to maintain a secure access to your MSN Hotmail and
MSN Messenger accounts.
Tap
Tap the Tap here to sign in to Pocket MSN.
, then Today
Enter your sign-in name and password.
Select the “Save password” check box so you need not enter these information
again the next time you sign in.
156
Tap Sign In.
10 Wireless Data Programs
MSN Hotmail
MSN Hotmail
MSN Hotmail on your device lets you access your Hotmail Inbox.
NOTE: Make sure you create a connection to the internet before using MSN Hotmail.
Viewing Hotmail Inbox
Tap
, Programs, then Pocket MSN
Tap MSN Hotmail.
To synchronize your Hotmail Inbox so you see your latest email messages, tap the
Send/Receive Mail.
Keeping your Hotmail Inbox up-to-date
Tap
Tap Options, then tap Hotmail.
, Programs, then Pocket MSN
Tap the “Downloadnew e-mail automatically” check box.
Tap OK.
Creating an email message
On the Hotmail Inbox window, tap New.
Enter the email add of your intended recipients in the To field.
Enter the subject in the Subject line.
Compose your message.
Tap Send when you have finished the message.
157
10 Wireless Data Programs
MSN Messenger
MSN Messenger
MSN Messenger on your device is an instant messaging program that lets you:
•
•
•
See who is online
Send and receive instant messages
Conduct instant message conversations with groups of contacts
Requirements to use MSN Messenger
•
•
•
•
For MSN Messenger Service, a Passport. If you have a Hotmail® or MSN
account, you already have a Passport.
Sign up for a Microsoft Passport account at http://www.passport.com. Get a
free Microsoft Hotmail email address at http://www.hotmail.com.
For Exchange Instant Messaging Service, an Exchange account.
To set up an Exchange account, see your network administrator.
To open MSN Messenger:
Tap
Tap MSN Messenger.
, Programs, then Pocket MSN.
Tap anywhere on the
screen to sign in.
Tap to access
program options.
Setting up an account
Before you can connect, you must enter Passport or Exchange account information.
NOTE:
Make sure you create a connection to the internet before using MSN Messenger.
To set up an account and sign in:
158
In the MSN Messenger main window, tap Menu, then Options.
Tap the Messenger tab.
Select “Enable MSN Messenger Service” check box.
Your sign-in name and password are established the first time you sign into Pocket
MSN.
Tap OK.
10 Wireless Data Programs
Terminal Services Client
Signing in to your account
Tap anywhere on the MSN Messenger main window
Enter your sign-in name and password.
Select the Save password check box so you need not enter these information again
the next time you sign in.
Tap Sign In.
If you already use MSN Messenger on your computer, your contacts will show up on
your device without being added again.
NOTE: To sign in after connecting to a wireless network, tap Menu, Options, Messenger, then
follow the direction on the screen.
Working with contacts
The MSN Messenger window shows all of your messenger contacts at a glance, divided
into Online and Not Online categories. From this view, while connected, you can chat,
send an email, block the contact from chatting with you, or delete contacts from your list
using the pop-up menu.
•
•
•
To see others online without being seen, tap Menu, My Status, then select
Appear Offline.
If you block a contact, you appear offline but remain on the blocked contact
list.
To unblock a contact, tap and hold the contact, then tap Unblock on the
pop-up menu.
Chatting with contacts
To open a chat window, tap a contact name.
Enter your message in the text entry area at the bottom of the screen, or tap My
Text to enter a preset message.
Tap Send.
Tips when chatting with contacts
•
•
•
To invite another contact to a multi-user chat, tap Menu, Chat, then tap the
contact you want to invite.
To return back to your chat window, tap Menu, Chat, then select the person
with whom you were chatting.
To see if the contact you are chatting with is responding, look for the
message under the text entry area.
Signing out of your account
•
Tap Menu, then Sign Out.
Terminal Services Client
You can use Terminal Services Client to log onto a Windows NT server type PC that is
running Terminal Services software and use all of the programs that are available on that
PC from your device. For example, instead of running Microsoft Pocket Word, you can
run the PC version of Microsoft Word and access all of the .doc files on that PC from your
device.
NOTE: You cannot use Transcriber when entering information in Terminal Services. You must use
Keyboard, Block Recognizer, or Letter Recognizer.
159
10 Wireless Data Programs
Terminal Services Client
Connecting to a terminal server
Start a remote connection to the server via your wireless modem connection.
Tap
, Programs, then Terminal Services Client
The Terminal Services Client main window appears.
To connect to a server you have previously connected to, in Recent Servers, tap a
server.
To connect to a new server, enter the server’s name in the Server box.
Select the limit size of desktop to fit on the screen check box only when using
applications that have been specifically sized for use with Pocket PC.
NOTE: If the network administrator has configured Terminal Services Client to reconnect to
disconnected sessions, and you previously disconnected from a Terminal Server without ending the
session, the Terminal Services Client reconnects to that session.
Tap Connect.
To disconnect without ending a session:
The following commands must be accessed from the Start menu in the Terminal
Services window used to access the PC’s commands. Do not use the Start menu on your
mobile device.
In the Terminal Services Client window, tap
Tap Disconnect.
, then Shutdown.
NOTE: If the network administrator has configured Terminal Services Client to reconnect to
disconnected sessions, you will be reconnected to this session the next time you connect to this server.
To disconnect and end a session:
160
In the Terminal Services Client window, tap
Tap Log Off.
, then Shutdown.
10 Wireless Data Programs
Terminal Services Client
Navigating inside Terminal Services Client
Once connected to the server, the PC’s screen may more than fill your device’s screen.
•
•
•
If scroll bars are displayed on the server’s screen, you will see more than one set of
scroll bars on your device—one to scroll information on the PC, and the other one
to scroll the PC display through the Terminal Services window in Terminal Services
Client.
To ensure you are scrolling the PC display through Terminal Services Client, use
the four directional buttons at the bottom of the Terminal Services Client screen.
To better-fit information on your mobile device’s screen, select Limit size of server
desktop to fit on this screen. For best effect, programs on the PC should be
maximized.
Tips when using Terminal Services Client
To improve display performance:
Display performance is improved by decreasing the time it takes for the screen to be
refreshed on the PC.
On your PC, select
Click Display.
, Settings, then Control Panel.
Deselect the “Clear the Transition effects for menus and tool tips” check box.
To improve browser performance:
The level of Internet Explorer’s performance on your PC is improved by decreasing the
time it takes for Web pages to be refreshed.
In Internet Explorer on your PC, select Tools, Internet Options, then Advanced.
Deselect the Use smooth scrolling check box.
161
10 Wireless Data Programs
Terminal Services Client
162
11 Acessory Programs
SIM Manager
11 Acessory Programs
Your Pocket PC has bundled several accessory programs that both extend and
complement your device’s computing and phone functions.
•
•
•
Use SIM Manager to manage contacts stored in your SIM card
Use Pictures & Videos to manage, view, and edit image files, as well as
record and play video clips.
Use Camera to capture audio and video files.
SIM Manager
SIM Manager enables you to manage all contacts stored on your SIM card. This program
complements your device’s phone function by enabling not just the addition of new phone
numbers on your SIM card, but more importantly, exporting such contact information to
Microsoft Contacts. This eliminates the need to manually enter these new contact
information in your device.
To open SIM Manager:
•
Tap
, Programs, then SIM Manager
Wait for SIM card contets to load. This may take a few seconds.
Procedures on how to perform the various SIM Manager operations is
integrated in "5 Using The Phone Function" on page 47.
163
11 Acessory Programs
Pictures & Videos
Pictures & Videos
Pictures & Videos extends your device’s function to the visual scene with its image
management, viewer and editing functions. It supports BMP, GIF and JPEG image
format, as well as record and launch video clips stored on your device or on a storage
card. Now you can keep those images of your favorite moments as mobile as you are.
To open Pictures & Videos:
•
Tap
, Programs, then Pictures & Videos
Pictures & Videos opens to a thumbnail view of all image files stored on the
My Pictures folder on your device and/or on a storage card attached to your
device.
You can use Pictures & Videos to do any of the following:
•
•
•
•
•
•
View images in thumbnail, full screen or slide show mode
Edit BMP, GIF and JPEG images
Set a BMP, GIF and JEG image as the background of the Today screen,
similar to using a wallpaper on your computer’s desktop screen.
Send an image file or video clip via infrared or using Inbox
Record a video clip
Launch video clips stored on your device.
Copying image files or video clips to your device
To view your image files and video clips in Pictures & Videos, copy the files to the My
Pictures folder of your device or on a storage card folder.
To copy image files or video clips from your computer to your device:
Connect your device to your computer.
In ActiveSync on your computer, click Explore
Windows Explorer opens the Mobile Device window for your device.
Locate then select the file(s) that you want to copy on your device.
Right-click the selected file(s), then click Copy.
Place the cursor on the My Pictures folder of the Mobile Device window, right-click,
then click Paste.
In Pictures & Videos, tap to view image files stored in the My Pictures folder.
To copy image files from a storage card to your device:
Install the storage card to your device’s SD/MMC slot.
Perform steps 1-4 of the procedure above.
Locate the Built-in Storage folder under the My Windows Mobile-Based Device
directory.
Open the folder under the Built-in Storage folder where you want to save your
image file(s).
Place the cursor on the selected folder, right-click, then click Paste.
In Pictures & Videos, tap to view image files stored in an attached storage card.
Organizing photos and videos
You can use Pictures & Videos to organize and search for images stored on your MC35
or on a SD/MMC card. You can also edit images and send them as an MMS or email
attachment, view a slideshow of your pictures or set a picture as a background on the
Today screen. Pictures & Videos display images in any of the three view modes—
thumbnail (default), full screen, and slide show.
164
11 Acessory Programs
Pictures & Videos
Thumbnail mode
Thumbnail mode is the default view mode every time you open Pictures.
You can perform the following while in thumbnail mode:
•
•
•
Tap and hold a thumbnail to display a pop-up menu of available actions.
Place your stylus within the edge at the far left or far right of the screen and
then drag the stylus over the images to perform multiple selection useful in
deleting images by batch rather than by thumbnail.
Move the joystick up or down to select the previous/next thumbnail.
To perform image management tasks:
It is only in thumbnail mode can you perform most of the image management tasks.
Tap and hold a thumbnail to display a pop-up menu of available actions.
Do any of the following:
•
•
•
•
Tap Cut to move image file to the Storage Card folder.
Tap Copy to create a duplicate image file. This is useful when you want
to edit an image but still want to retain an original copy of the image.
Tap Delete to remove the selected thumbnail from its location. You are
prompted to confirm the deletion.
Tap Send to attach image as an attachment to an email.
165
11 Acessory Programs
Pictures & Videos
•
•
Tap Beam to send the thumbnail to another Bluetooth or IR-enabled
device.
Tap Set as Today Background to set image as background of the
Today screen.
Full screen mode
It is only in full screen mode can you perform any editing action on an image.
To view image in full screen mode:
•
Tap a thumbnail or press the joystick while a thumbnail is selected.
In this view, the selected image is maximized so that it fits the entire screen
(with the navigator and command bars still visible) used to display it.
Tap OK or press the joystick to return to thumbnail mode.
To change the image orientation:
You can change the display orientation of an image.
•
166
On the command bar, tap Menu, Edit then Rotate to rotate the image 90°
counter-clockwise.
11 Acessory Programs
Pictures & Videos
To crop part of an image:
You have the option to specify a portion of an image and then save that portion as a new
JPEG file.
Tap Menu, then Edit.
Tap Menu, then Crop to enable the Crop tool.
Drag your stylus across part of the image you want to crop.
Tap inside the selection.
Tap Menu, then select Save As.
Fill out the fields in the Save As window.
Tap the OK button.
To zoom in/zoom out the image:
To view images in a larger or smaller scale use the Zoom tool.
Tap the image.
Tap Menu, then Zoom.
A zoom selection panel appears on the lower right corner of the screen.
167
11 Acessory Programs
Pictures & Videos
Tap the Magnify button
to enable the zoom selection tools.
The full screen image zooms in and a red selection border automatically appears on
the image inside the zoom selection panel.
Do any of the following:
•
Tap
to magnify the size of the image.
•
Tap
to reduce the size of the image.
•
Tap
to return the image to its original view size.
•
Drag the red border to pan the image in any direction you want.
Tap Menu, then Zoom to hide the zoom selection panel.
To set an image as a Today wallpaper:
To add a custom look to the Today screen of your device, apply a wallpaper of your
choice using any image.
168
Tap and hold a thumbnail, then tap Set as Today Background.
Tap the up or down arrows to set the transparency level.
11 Acessory Programs
Pictures & Videos
Tap the OK button.
Slide show mode
You can view images in a slide show much like viewing a PowerPoint presentation in your
computer. Images are adjusted to fit the entire display area and are shown in a five
seconds interval (default).
To view image in slide show mode:
•
In thumbnail mode, tap Menu, then Play Slide Show.
During the slide show, you can use hardware buttons to control the image
display. Move the joystick up or down to display the previous image; rotate
down to display the next image.
To view the Slide Show toolbar:
•
During the slide show, tap anywhere on the screen or press the joystick.
The icons in the Slide Show toolbar lets you control the pace of the slide
show, as well as change the orientation of the images.
•
Tap
to rotate the images counterclockwise.
•
Tap
to continue the slide show after pausing it.
•
Tap
to pause the slide show.
•
Tap
to display the previous image.
•
Tap
to display the next image.
•
Tap
to stop the slide show. Screen returns to thumbnail mode.
169
11 Acessory Programs
Pictures & Videos
Customizing Pictures & Videos
Using the Options command you can set preference settings on how to use Pictures &
Videos.
To customize Pictures & Videos:
In either thumbnail or full screen mode, tap Menu, then Options.
In the General tab, set the following options:
•
•
•
In the Slide Show tab, set the following options:
•
•
170
Select the size of the pictures you want to send through email. Only
pictures sent through anemail message is resized, the original picture
remains unchanged.
Resize pictures for faster email transfer
Rotate pictures towards left or right.
Select the Portrait or landscape radio button to set slide show
orientation.
Select the “Play a screensaver when connected to my PC and idle for 2
minutes”check box to set the image files in the My Pictures folder as a
screensaver whenever your device is connected to the USB sync cable
and is idle for 2 minutes.
11 Acessory Programs
Pictures & Videos
In the Camera tab, set the following options:
•
•
•
In the Video tab, set the following options:
•
•
Select to save image files to onboard memory or built-in storage.
Enter the prefix to be used as a default title for the image file.
Set a compression level when saving the image. The high quality
setting provides the best image quality but more memory is required.
Select to include audio when recording video files.
Select the length for video clips recorded with the camera.
Tap OK.
171
11 Acessory Programs
Camera
Camera
You can take photos and videos and scan bar codes with the device’s built-in camera.
The camera lens is located on the rear of the device. Images can be stored on the
device’s onboard memory or a memory card. Once you take photos or video clips or
scan bar codes, you can associate the image with a name in the phone book, email it to
friends, or send it to other pocket PCs or phones. You can also send images to your
computer via Bluetooth or IR.
NOTE: The image capture application must be installed and enabled in order to operate the
scanner. For more information on the type of image capture application compatible with your device,
refer to the Symbol website.
Capture mode
The MC35 offers two types of capture mode:
•
•
Camera
Bar code scan
Selecting a capture mode
To select camera mode:
•
Slide the mode switch to camera icon
To select bar code scan mode:
•
Slide the mode switch to the bar code icon
Using the Camera
To take a photo:
172
Press the Camera button
activate the camera.
located on the lower-right side of the phone, to
Check the image in the screen, adjust if necessary.
Press the Camera button
to take the picture.
11 Acessory Programs
Camera
To view pictures and video clips:
Tap
, Programs, then Pictures & Videos
Tap the picture or video clip that you want to see.
To record a video clip:
Press the Camera button
activate the camera.
located on the lower-right side of the phone, to
Tap Menu, then Video to set shooting mode to video.
The available recording time displays.
173
11 Acessory Programs
Camera
Press the Camera button
to begin recording.
The default video clip length is 1 minute and 47 seconds. Recording stops when you
press the camera button again.
To scan bar code labels:
Launch the image capture application.
Aim the camera lens at the selected bar code and press the Camera button to scan.
The scanned bar code data appears on the screen.
Camera settings
To configure the camera settings of your device:
Launch the camera, by doing one of the following:
•
Press the Camera button
located on the lower-right side of the
phone, to activate the camera.
•
Open Pictures & Videos, then tap Camera.
•
Open Pictures & Videos, then press the left soft button.
Tap Menu, then choose settings for the following parameters:
•
•
•
•
•
•
174
Video - Tap to switch to video or still mode.
Mode - Select from the following modes to take your picture:
•
Normal - Takes picture using the default settings.
•
Burst - Takes picture consecutively in continuous mode.
•
Timer - Takes picture five seconds after pressing the Camera button.
Brightness - Select the brightness setting to obtain optimum image
brightness.
Resolution - The default resolution setting is 650 x 152 pixels.
Flash - Turns flash on and off.
Options - Displays the camera options window.
11 Acessory Programs
GPS launcher
GPS launcher
The MC35’s GPS navigation system has its core on the Navigation software application.
Using a Navigation software requires that you load the digital maps. For GPS navigation
solutions recommended by Symbol, visit http://www.symbol.com.
AirBEAM Smart
The AirBEAM Smart product allows specially designed software packages to be
transferred between a host server and Symbol wireless handheld devices. Before
transfer, AirBEAM Smart checks and compares package version, so that only updated
packages are loaded.
AirBEAM Smart resides on radio-equipped client devices and allows them to request,
download and install software, as well as to upload files and status data. Both download
and upload of files can be accomplished in a single communications session. The ability
to transfer software over a radio network can greatly reduce the logistical efforts of client
software management.
In an AirBEAM Smart system, a network-accessible host server acts as the storage point
for the software transfer. The AirBEAM Smart Client uses the industry standard FTP or
TFTP file transfer protocols to check the host system for updates and, if necessary, to
transfer updated software.
NOTE: For more detailed information about AirBEAM, refer efer to the AirBEAM® Smart Windows®
CE Client Product Reference Guide (p/n 72-63060-xx).
AirBEAM Package Builder
In a typical distributed AirBEAM system, software to be transferred is organized into
packages. In general, an AirBEAM package is simply a set of files that are assigned
attributes both as an entire package and as individual component files. The package is
assigned a version number and the transfer occurs when an updated version is available.
An AirBEAM package can optionally contain developer-specified logic to be used to
install the package. Installation logic is typically used to update client device flash images
or radio firmware. Examples of common AirBEAM packages would include packages for
custom client application software, radio firmware and AirBEAM Smart Client software.
Once these packages are built, they are installed on the host server for retrieval by the
handheld device. The AirBEAM Package Builder is a utility used to define, generate and
install AirBEAM packages to a server. The packages are then loaded from the server
onto a client device equipped with an AirBEAM Smart Client executable.
For detailed instructions on how to define, generate and install AirBEAM packages to the
server, refer to the AirBEAM Package Builder Product Reference Guide, p/n 72-55769xx.
AirBEAM Smart Client
The AirBEAM Smart Client is installed on the handheld vehicle computer. It is configured
with the server access information, the names of the packages to be downloaded and
other controlling parameters. When the AirBEAM Smart Client is launched, the device
connects to the specified FTP server and checks the packages it is configured to look for.
If the package version was updated, the client requests the transfer.
AirBEAM License
The AirBEAM Smart Client is a licensed software product. The AirBEAM Smart Client's
version synchronization functionality is enabled through a license key file that is stored
on the client device. The license key file can be built into AirBEAM Smart Client's image,
or downloaded in a special AirBEAM package.
The AirBEAM license key file contains a unique key and a customer specific banner that
is displayed when the AirBEAM Smart Client version synchronization logic is invoked.
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AirBEAM Smart
To open AirBEAM:
•
Tap
, Programs, then AirBEAM
Configuring the AirBEAM Smart Client
Using the Configure command you can set preference settings on how to use AirBEAM.
You can perform the following configuration options in AirBEAM:
•
•
•
•
Specify the package name of the first four of eight packages that are to be
loaded during the AirBEAM synchronization process. The specified package
name must correspond to a package that is available on the specified
package server.
Specify the package name of the last four of eight packages that are to be
loaded during the AirBEAM synchronization process. The specified package
name must correspond to a package that is available on the specified
package server.
Specify the configurations of the server to which the client connects during
the package synchronization process.
Set various miscellaneous AirBEAM features.
To configure AirBEAM Smart Client:
Tap
, Programs, then AirBEAM
Tap File, then Configure.
The configuration window has seven tabs that you can modify - Packages(1),
Packages(2), Server, Misc(1), Misc(2), Misc (3), and Misc(4).
NOTE: No inadvertent trailing spaces should be entered on the seven tabs. Information entered in
these fields are case and space sensitive.
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In the Packages(1) tab, set the following options:
•
•
•
•
In the Package 1 field, enter the package name of the first of eight
packages.
In the Package 2 field, enter the package name of the second of eight
packages.
In the Package 3 field, enter the package name of the third of eight
packages.
In the Package 4 field, enter the package name of the fourth of eight
packages.
NOTE: Package 1 to Package 4 fields are optional fields.
Tap Packages(2) tab, then set the following options:
•
•
•
In the Package 5 field, enter the package name of the fifth of eight
packages.
In the Package 6 field, enter the package name of the sixth of eight
packages.
In the Package 7 field, enter the package name of the seventh of eight
packages.
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•
•
NOTE:
Package 5 to Package 8 and Upload Pkg fields are optional fields.
Tap Server tab, then set the following options:
•
•
•
•
178
In the Package 8 field, enter the package name of the eighth of eight
packages.
In the Upload Pkg field, enter the name of a package that is to be
processed for “upload files” during the AirBEAM synchronization process.
The specified package name must correspond to a package that is
available on the specified package server.
In the IP Address field, enter the IP address of the server. It may be
ahost name or a dot notation format.
In the Directory field, enter the directory on the server that contains the
AirBEAM package definition files. All AirBEAM package definition files are
retrieved from this directory during the package synchronization process.
In the User field, enter the FTP user name that is used during the login
phase of the package synchronization process.
In the Password field, enter the FTP password that corresponds to the
FTP user specified in the User field. The specified password is used
during the login phase of the package synchronization process.
11 Acessory Programs
AirBEAM Smart
Tap Misc(1) tab, then set the following options:
•
•
•
In the Auto-load drop-down list, specify how the AirBEAM Smart Client
is to be invoked automatically when the client device is rebooted. The
selections include:
•
Disable - The AirBEAM Smart Client is not invoked automatically during
the boot sequence.
•
Interactive - The AirBEAM Smart Client is invoked automatically during
the boot sequence. The package synchronization process is started
automatically. The Synchronization Dialog box appears and the user is
required to press the OK button when the process is complete.
•
Non-interactive - The AirBEAM Smart Client is invoked automatically
during the boot sequence. The package synchronization process is
started automatically. The Synchronization Dialog box is displayed, but
the user is not required to select OK when the process is complete. The
Synchronization Dialog box terminates automatically.
•
Background - The AirBEAM Smart Client is invoked automatically during
the boot sequence. The package synchronization process is started
automatically. Nothing is displayed while the synchronization process is
occurring.
Tap the RAM Management check box to specify whether the automatic
RAM management is enabled during the package synchronization
process.
If enabled, RAM management logic is invoked when there is not
enough free disk space to download a package. The RAM
management logic attempts to remove any discardable AirBEAM
packages resident on the client.
Tap the Suppress Separator check box to specify whether the
automatic insertion of a file path separator character should be
suppressed when the client generated server package definition file
names.
When enabled, the parameter also disables the appending of .apd to
the package. This feature is useful for AS/400 systems, in which the file
path separator character is a period. When this feature is enabled, the
server directory (Directory) and package name (Package 1, Package 2,
Package 3 and Package 4) are appended “as is” when building the
name for the server package definition file.
When this feature is disabled, a standard file path separator is used to
separate the server directory (Directory) and package name (Package
1, Package 2, Package 3 and Package 4) when building the name for
the server package definition file. In addition, an .apd extension is
appended automatically.
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•
Tap the TFTP check box to specify whether the TFTP protocol is to be
used to download files. By default, the AirBEAM Smart Client uses the
FTP protocol.
•
Tap the WNMS check box to specify whether the AirBEAM Smart Client
uploads a WNMS information file at the end of each version
synchronization.
Tap Misc(2) tab, then set the following options:
•
In the Auto-retry field, specify whether the AirBEAM Smart Client
automatically retries if there is a failure during the synchronization
process.
If this feature is enabled, the AirBEAM Smart Client displays a popup
dialog indicating the attempt of a retry. The popup dialog is displayed
for the number of seconds specified in the Retry Delay field.
The valid values for this field are:
•
-1: The AirBEAM Smart Client automatically retries indefinitely.
•
•
•
•
180
•
0: The AirBEAM Smart Client does not automatically retry.
•
-0: The AirBEAM Smart Client automatically retries up to the number of
times specified.
In the Retry Delayfield, specify the amount of time, in seconds, that the
AirBEAM Smart Client delays before automatically retrying after a
synchronization failure.
Tap the In-use Test check box to specify whether the AirBEAM Smart
Client tests to determine if a file is in-use before downloading.
If the In-use Test feature is enabled, the AirBEAM Smart Client
downloads a temporary copy of any files that are in-use. If any
temporary in-use files are downloaded the AirBEAM Smart Client
automatically resets the client to complete the copy of the in-use files. If
the In-use Test feature is disabled, the synchronization process fails
(-813) if any download files are in-use.
Tap the Wait Welcome check box to specify whether the AirBEAM
Smart Client waits for the WELCOME windows to be completed before
automatically launching the synchronization process after a reset.
Tap the Close Apps check box to specify whether the AirBEAM Smart
Client automatically attempts to close non-system applications prior to
resetting the mobile unit. If enabled the AirBEAM Smart Client sends a
WM_CLOSE message to all non-system applications before resetting
the mobile unit. This feature offers applications the opportunity to
prepare (i.e. close open files) for the pending reset.
11 Acessory Programs
AirBEAM Smart
Tap Misc(3) tab, then set the following options:
•
•
Tap the Use DHCP server check box to specify whether the AirBEAM
Smart Client uses the DHCP response option 66 to specify the IP
address of the FTP/TFTP server.
If enabled, special RF network registry settings are required to force the
DHCP server to return the “TFTP server name” field (option 66). The
special RF network registry settings are included, but commented out,
in the radio network registry initialization files (essid_xxxx_yy.reg).
Tap the Use DHCP bootfile check box to specify whether the AirBEAM
Smart Client uses the DHCP response option 67 to specify the Package
and Package 1 parameters.
If enabled, special RF network registry settings are required to force the
DHCP server to return the “Bootfile name” field (option 67). The special
RF network registry settings are included, but commented out, in the
radio network registry initialization files (essid_xxxx_yy.reg).
Tap Misc(4) tab, then set the following options:
•
In the Sched Mode drop-down list, specify whether (and how) the
scheduled mode is enabled. If enabled, schedule mode causes the
AirBEAM synchronization process to occur periodically. The selections
include:
•
Disable - The schedule mode is disabled.
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•
•
•
•
Fixed time - The schedule mode is enabled. The AirBEAM
synchronization will be launched once per day at the time specified in the
Sched Time setting. The synchronization will be launched every day
Sched Time minutes past midnight.
•
Fixed period - The schedule mode is enabled. The AirBEAM
synchronization will be launched at a period by the Sched Time setting.
The synchronization will be launched every Sched Time minutes.
In the Sched Time field, specify, in minutes, the period for the schedule
mode. The Sched Mode setting specifies how the Sched Time value is
used.
In the Sched Load drop-down list, specify the load mode to be used for
scheduled synchronization, if enabled. The selections include:
•
Default - Specifies that the load mode specified in the Auto-load setting is
to be used for scheduled synchronization sessions.
•
Interactive - The Synchronization Dialog displays when a scheduled
synchronization session occurs. The user is required to press the OK
button to dismiss the dialog.
•
Non-interactive - The Synchronization Dialog displays when a scheduled
synchronization session occurs. The dialog is automatically dismissed
when the synchronization is complete, unless an error occurs. If an error
occurs the user is required to press the OK button to dismiss the dialog.
•
Background - Nothing is displayed when the scheduled synchronization
sessions occur.
In the Sched Prompt drop-down list, specify whether the AirBEAM client
prompts the user when updates are available in schedule mode. The
settings include:
•
Disable - Updated packages are automatically downloaded. The user is
not prompted.
•
Alert - Updated packages are not automatically downloaded. The user is
prompted to warm boot the device to initiate the package downloads.
•
Launch - Updated packages are not automatically downloaded. The user
is prompted to start the package download. The user can defer the
package download by responding no to the prompt. The MAXNOPRESS
registry setting can be used to limit the number of times the user can
defer the update.
•
Confirm - Updated packages are not automatically downloaded. This
value behaves the same as the Launch value, except that the user is
required to confirm an additional prompt before the download starts.
Synchronizing with the Server
When the synchronization process is initiated, the AirBEAM Smart Client attempts to
open an FTP session using the AirBEAM Smart Client configuration. Once connected,
the client processes the specified packages. Packages are loaded only if the server
version of a given package is different from the version loaded on the client. Once the
upload process is complete, the AirBEAM Smart Client closes the FTP session with the
server.
The AirBEAM Smart Client can launch an FTP session with the server either manually,
when initiated by the user, or automatically.
Manual Synchronization
182
Configure the AirBEAM Smart Client. See “Configuring the AirBEAM Smart Client”
on page 176.
11 Acessory Programs
AirBEAM Smart
From the main AirBEAM CE window, tap File, then Synchronize.
Once connected, the AirBEAM Synchronize window appears.
•
•
•
The Status List displays status messages that indicate the progress of
the synchronization process.
Press Enter to return to the Main Menu. This button remains inactive
until the synchronization process is complete.
Select Retry and press ENTER to restart the synchronization process.
This button is activated only if there is an error during the
synchronization process.
Automatic Synchronization
The AirBEAM Smart Client can be configured to launch automatically using the Misc(1)
tab (see Misc(1) on page 179). When setting automatic synchronization, use the Autoload drop-down list to specify how the AirBEAM Smart Client should be invoked
automatically when the client device is rebooted. See Misc(1) on page 179 for
instructions on enabling Auto Sync.
AirBEAM Staging
The AirBEAM Smart staging support is intended to speed up and simplify the process of
staging custom or updated operating software onto mobile devices directly from
manufacturing. The staging support is part of the AirBEAM Smart CE Client that is
integrated into the vehicle computer.
The AirBEAM Smart support works by defaulting the AirBEAM Client configuration to a
known set of values and launching the AirBEAM Smart package download logic. A
staging environment, including an RF network, FTP server and AirBEAM packages must
be setup. Ideally a staging network and server should be setup to match the default
AirBEAM Staging client configuration.
The AirBEAM Smart staging utility is invoked from the Application directory (tap
Programs, File Explorer> My Device icon > Windows).
The AirBEAM Staging support provides several benefits:
•
•
Many devices can be simultaneously loaded over the RF network.
The AirBEAM staging utility provides a simple single dialog user interface
that is used to quickly start the software installation process.
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Rapid Deployment Client
Rapid Deployment Client
The Rapid Deployment (RD) Client facilitates software downloads to a wearable terminal
from a Mobility Services Platform (MSP) Console’s FTP server. The MSP Console is a
web-based interface to the wireless infrastructure monitoring and management tools
provided by the MSP Lite or MSP Enterprise server.
When software packages are transferred to the FTP server, the wearable terminal on the
wireless network can download them to the wearable terminal. The location of software
packages are encoded in RD bar codes. When the wearable terminal scans a bar
code(s), the software package(s) is downloaded from the FTP server to the wearable
terminal. A single RD bar code can be scanned by multiple wearable teminals.
NOTE: For detailed information about the MSP Console, MSP Lite/MSP Enterprise servers and
creating RD bar codes, refer to the MSP User Guide.
Rapid Deployment Window
The Rapid Deployment window displays bar code scan status and provides features for
resetting and exiting the application.
To open Rapid Deployment window:
•
Tap
, Programs, then RDClient
The Rapid Deployment window include the following parameters:
•
Please scan all of the bar codes - Displays the status of a scanned bar
code.
•
Waiting - indicates the wearable terminal is ready to scan a bar code.
•
OK - indicates the wearable terminal successfully scanned a bar code.
(The Indicator LED bar on the wearable terminal turns green and a beep
sounds).
If there are no bar codes left to scan, the Rapid Deployment
Configuring window displays.
•
•
•
•
184
Bar codes left to scan... - Displays a list of any remaining bar codes to
scan (1-D bar codes only). When all required bar codes are scanned
successfully, the Rapid Deployment Configuring window displays.
About - Displays the Rapid Deployment Client Info window.
Reset - Removes any previously scanned data.
Exit - Closes the application. A confirmation window displays. Select
Yes to exit or No to return to the Rapid Deployment window.
11 Acessory Programs
Rapid Deployment Client
NOTE: If the application is exited prior to scanning all required bar codes, any scanned data
collected up to that point is lost.
Scanning RD Bar Codes
When the wearable terminal scans and successfully decodes a single or multiple RD bar
codes, the data encoded in the bar code can:
•
•
Reset the wearable terminal’s connection profile. A connection profile is a
set of Wireless Application parameters that the wearable terminal uses to
access the wireless network.
Initiate downloads of one or more software packages from an FTP server to
the wearable terminal.
NOTE: Currently, RD only recognizes AirBEAM software packages. See “AirBEAM Smart” on page
175 for more information.
To scan an RD bar code:
Obtain the appropriate RD bar code(s) from the MSP Administrator.
Launch the RD application on the wearable terminal. The Rapid Deployment
window displays.
Scan the appropriate bar code(s) to complete the configuration and/or download.
(a)
A PDF417 bar code (2-D bar code) can contain all download data in a single
bar code. In this case, only one bar code may be required to scan.
(b)
Multi-part linear bar codes (1-D bar codes) can require scanning several bar
codes. Bar codes can be scanned in any order. The text box under Bar
codes left to scan... shows the remaining bar codes to scan.
After all appropriate bar codes are scanned successfully, the wearable terminal
connects to the server and the Rapid Deployment Configuring window displays
while network settings are configured.
NOTE: If the wearable terminal cannot connect to the server, it continues to retry until the user
cancels (exits) the application. If failure to connect to the server persists, see the MSP Administrator.
When configuration is complete:
(a)
The Today screen displays.
(b)
A new Wireless profile is created on the wearable terminal from the data
encoded in the bar code(s) scanned.
(c)
The designated package(s) are downloaded from the FTP server.
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12 User Support
Customer support
12 User Support
This chapter contains contact information for any technical assistance or update inquiry
you may have in using the MC35 EDA, as well as troubleshooting instructions for simple
problem conditions.
Customer support
If you encounter a problem with your MC35, do not call for technical assistance until you
have reviewed the following troubleshooting section. If the problem still persists, contact
your local dealer or distributor.
Troubleshooting
Troubleshooting reminders
When a troubleshooting procedure requires uninstalling the battery pack or resetting the
device, note the following:
•
If the procedure requires uninstalling the battery pack, first turn the device
off. Once it is off, wait for five seconds to allow the device to completely enter
sleep mode before removing the battery pack.
Troubleshooting procedures
The following sections describes a list of possible situations that may arise during the
use of your device. Easy answers and solutions are provided for each one.
Battery problem
Memory on your MC35 EDA is shared between storage memory and program memory.
Storage memory is used to store the information you create and programs you install.
Program memory is used to run programs on your device. Your device automatically
manages the allocation between storage and program memory.
To view memory allocation and availability:
Tap
Tap Memory.
, Settings, then System tab.
Battery loses power
When the battery is low, you see a battery icon (refer to page 23) in the navigation bar
and a pop up screen that tells you to recharge the battery as soon as possible.
Your device uses both a detachable and rechargable main battery pack and an
embedded backup battery cell. When the main battery pack is removed or is completely
drained out, your device shuts down. The backup battery cell retains data for 30 minutes
after which you risk losing all data on the internal memory of your device.
Tips on how to make battery charge last longer
To make your battery charge to last as long as possible, observe the guidelines listed
below:
•
Use external power whenever possible
Use the AC adapter to plug your device into external power whenever possible,
especially when:
•
•
•
•
Establishing a remote connection
Using the backlight
Watching/listening to audio or video files
Connecting to a computer and/or server
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Troubleshooting
•
Shorten auto suspend time
While on battery power, your device automatically suspends operation if you
haven’t touched the hardware buttons or used the stylus for a specified period of
time. Maximize battery life by shortening this time.
(a)
Tap
(b)
Tap Power.
, Settings, then System tab.
(c)
On the Advanced tab, adjust the setting on the “On battery power” pick list.
If the device lapses into sleep mode, allow ample time before turning it back
on to allow for a smoother power mode transition. The device wakes up from
sleep mode when any of the following events occur:
•
•
•
The Power button
•
The Send or End buttons are pressed.
or the volume key is pressed.
•
The device is connected to the USB sync cable.
•
A storage card is inserted into the SD/MMC slot.
•
A call is received by your device.
•
A preset alarm event is activated.
Turns off sounds you don’t need.
Your device emits sounds in response to a number of events, such as warnings,
reminders, and screen taps or hardware button actions. Optimize battery life, by
turning off any sounds you don’t need.
(a)
Tap
(b)
Tap Sounds & Notifications.
, Settings, then Personal tab.
(c)
Clear the check boxes on both Sound and Notifications tabs.
Disable the phone function when no SIM card is installed on your device.
Password problem
Forgotten password
If you forget your password, you’ll need to clear your device’s memory by hard resetting
it. For instructions, refer to "To perform a hard reset:" on page 6.
Memory problem
Device memory run out
If you receive a message stating that storage or program memory is unavailable, try the
following solutions.
Finding space in storage memory
•
Move data to an SD or MMC storage card.
(a)
Insert an storage card to your device’s SD/MMC slot.
(b)
Tap
(c)
Tap and hold the file you want to move, then tap Cut from the pop-up menu.
, Programs, then File Explorer.
(d)
Open the My Documents folder, tap Menu, Edit, then Paste.
NOTE: Files stored in folders other than My Documents or stored in folders within subfolders in My
Documents may not show up in the list view of some programs.
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12 User Support
Troubleshooting
•
Move email attachments.
(a)
Insert an storage card to your device’s SD/MMC slot.
(b)
(c)
In Messaging, tap Menu, then Options.
On the Storage tab, select “Store attachments on storage card” check box.
All attachments are moved to the storage card, and new attachments are
automatically stored on the storage card.
•
•
•
Set programs such as Notes, Word Mobile, and Excel Mobile to
automatically save new items on the storage card. In the program, tap
Menu, then Options.
If you are copying files from your computer or another device to your MC35
EDA, try adjusting the slider in the Memory setting.
(a)
Tap
(b)
Tap Memory.
, Settings, then System tab.
(c)
On the Main tab, check whether the slider can be adjusted manually before
copying files.
Delete unnecessary files.
(a)
Tap
(b)
Locate the file for deletion.
, Programs, then File Explorer.
(c)
Tap and hold the file, then tap Delete on the pop up menu.
To find space in program memory
•
Stop programs you are not currently using.
In most cases, programs automatically stop to free needed memory. However, in
some situations, such as when confirmation dialog boxes are waiting for a user
response, the program may not be able to automatically stop. To check the state of
your active programs:
(a)
Tap
(b)
Tap Memory.
, Settings, then System tab.
(c)
On the Running Programs tab, tap the program you want to view, then tap
Activate.
(d)
Close any open windows or messages and return the program to list view.
If this doesn’t work, you can stop the program manually.
(a)
Close all open confirmation dialog boxes and return the program to list view.
(b)
Stop the program by tapping Stop or Stop All on the Running Programs tab.
•
Clear storage memory as described in the preceding section.
This frees some storage memory so that it can be allocated to program
memory.
•
Soft reset your device, see "To perform a soft reset:" on page 6.
Screen problems
Screen freezes or responds slowly
Perform a soft reset on your device. For instructions, go to page 6.
Screen is blank
Press and hold the Power button
•
•
•
for a full second. If that doesn’t work:
Remove the battery pack and check if the SIM card holder is closed properly.
If you are using the device on battery power, shift the device to AC power.
Soft reset the device. For instructions, go to page 6.
Screen is dark
Prolonged exposure to direct sunlight may cause your device screen to temporarily
darken. This is normal for LCD screens and is not permanent.
Screen is hard to read
If you’re having a hard time viewing a document in:
•
Notes - try changing the size of the view. To do this, tap a zoom percentage
on the Menu.
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12 User Support
Troubleshooting
•
•
Word Mobile and Excel Mobile - try changing the size of the view. Tap View,
Zoom, then select a zoom percentage.
Internet Explorer - try changing the font size. Tap View, Text Size, then
select a size.
Tapping and writing problems
Inaccurate response to stylus taps
Recalibrate the screen. For instructions, refer to page 4.
Slow or no response
Perform a soft reset on your device. For instructions, go to page 6.
IR connection problem
Failure to beam information
If you’re having difficulty transferring information via IR, try the following:
•
Transfer only one file or no more than 25 contact cards at a time.
•
Align your device’s IR port
with that of the receiving device so that they
are unobstructed and within a close range.
Adjust the room lighting. Some types of light interfere with IR connections.
Try moving to a different location or turning off some lights.
•
Bluetooth connection problem
Failure to beam information
If you’re having difficulty transferring information via Bluetooth, try the following:
•
•
•
Transfer only one file or no more than 25 contact cards at a time.
Turn on Bluetooth for MC35 and the receiving device.
Make sure the devices are within close range.
Phone connection problem
If you have a problem using the phone function, try the following:
•
•
Check if your device’s wireless connection to your mobile service provider is
switched on and the signal unobstructed.
Contact your mobile phone service provider for assistance.
Internet connection problem
If you’re having difficulty establishing Internet connection, try the following:
•
•
Make sure you have properly set up a connection to your device ISP
(Internet Service Provider).
Check if your device’s wireless connection to your mobile service provider is
switched on and the signal unobstructed.
NOTE: When your device is connected to the USB sync cable while the GPRS function is on, you
will not be able to browse web pages.
•
•
Verify your user name and password with your device ISP.
Verify with your device’s ISP that the network you are trying to connect is
available, or try to connect to it using another device or from a computer.
Network connection problem
If you’re having network connection problems, try the following:
•
•
190
Check if your device’s wireless connection to your mobile service provider is
switched on and the signal unobstructed.
Verify that you have added necessary server information.
12 User Support
Troubleshooting
(a)
Tap
(b)
Tap Connections.
, Settings, then Connections tab.
Most networks use DHCP, so you need not change these settings unless
your network administrator instructs you to do so.
•
If the option Network Connection is not listed as a connection method in
the ActiveSync dialog box when starting synchronization, wait for a few
minutes and try again. Also, if synchronization does not start right away,
the network is probably busy, and it may take a minute for your device to
connect to the network.
•
Verify your user name and password with your network administrator.
•
Verify with your network administrator that the network you are trying to
connect is available, or try to connect to it using another device or from a
computer.
•
You may need to change your device name if you are trying to connect to
a network and cannot because another Pocket PC Phone with the same
name is already connected. To change your device’s name:
(a) Tap
, Settings, then System tab.
(b) Tap About.
(c) On the Device ID tab, enter a new name on the Device name field.
(d) Tap OK.
Additional troubleshooting information is available in Connections Help of
your device and on the ActiveSync Help on your computer.
Cable problem
The following solutions may help if you encounter problems when connecting to your
computer.
•
•
Make sure that your device is turned on.
Plug the other end of the cable securely into the universal connector on the
base of your device.
Additional troubleshooting information is available in Connections Help of your device
and on the ActiveSync Help on your computer.
191
12 User Support
Troubleshooting
192
13 Safety Information
Safety information
13 Safety Information
This chapter contains contact information on safety instructions as well as related safety
notices.
Safety information
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Always contact an authorized service center, if repair or replacement is
required.
If the plug will not fit into the available outlet, have a proper outlet installed by
a qualified electrician. Improper connection can result in the risk of electric
shock.
Never allow the AC adapter to come into contact with water or any other
liquid. Water or any other liquid in contact with the AC adapter can create a
risk of fire or electric shock.
Always use an authorized AC adapter to avoid any risk of fire or damage to
your device or battery.
Bodily injury or property damage may occur as a result of the use of an
unauthorized and incompatible AC adapter.
Never use an AC adapter if it has a damaged or worn power cord or plug.
The use of damaged or worn power cords or plugs could result in electric
shock, burns or fire. Contact an authorized service center immediately to
obtain a suitable replacement.
Never attempt to connect or disconnect the power plug with damp or wet
hands. Connecting or disconnecting the power plug with damp or wet hands
could result in an electric shock.
Always unplug the AC adapter from the power source before attempting any
cleaning in order to avoid the risk of electric shock. Always use a soft dry
cloth to clean the equipment, after it has been unplugged.
Never attempt to use an unauthorized AC adapter with your device in order
to avoid any risk of bodily injury or property damage. Since unauthorized
accessories have different specifications, they may be incompatible with
your device.
Always locate the power supply cable in an area where it will not be stepped
on, tripped over, or otherwise subjected to damage or stress.
Never place heavy objects on the power supply cable, as this could result in
damage to the cable.
Never bend or twist a power supply cable, and never pull it in an attempt to
remove the AC adapter or accessory plug from a socket. Always grasp the
AC adapter or the accessory plug directly when unplugging the power supply
cable in order to avoid damaging the cable.
Always ensure the power plug pins are clean and free of dust or other
foreign material by wiping the pins with a clean dry cloth. Dust or other
foreign material accumulation on the power plug pins could cause fire.
Be certain to insert the power plug deeply into a socket. Failure to do so
could cause a fire and an electric shock.
Always disconnect the AC adapter from the power source when it is not in
use.
Never place an AC adapter on a wooden surface (or any other surface that
could be marred by exposure to heat) while it is in use. Since the surface
temperature of the AC adapter increases during normal use, always rest it
on a suitable heat-insulating material.
Never cover the AC adapter with any object while it is in use, and never
place it adjacent to a heat source. An excessive temperature increase could
detrimentally affect its performance.
Never place the power supply cable near a heat source, as damage to the
cord or to its insulation could result.
Always use a surge protector when utilizing the AC adapter during an
electrical storm. Otherwise, a power surge could result in the loss of stored
data.
Always use a surge protector when utilizing the AC adapter near an
electrical noise source such as high voltage line or power source. Otherwise,
a power surge could result in loss of stored data.
193
13 Safety Information
Safety information
•
•
•
194
In order to avoid any possibility of a fire, always insert the power plug into
household electric outlet supplying 120V AC.
When traveling abroad, never plug the AC adapter into a power source that
does not correspond to both the voltage and the frequency specified on the
rating plate of the AC adapter, as equipment damage and fire will
result.When you connect to a power supply of more than 125V AC, change
the power supply cable with one that corresponds to the power supply
specification. Failure to do so could cause a fire.
Never drop the AC adapter or subject it to severe shock. This may cause
ignition or electric shock, as well as damage to the adapter.
Index
activate profile 73
ActiveSync 28
installing 29
synchronizing Calendar 35
synchronizing Contacts 35
synchronizing Inbox 35
synchronizing Tasks 35
synchronizing with PC 31
synchronizing with server 34
add program 97
AirBEAM 175
Client 175
configuration
Misc(1) tab 179
Misc(2) tab 180
Misc(3) tab 181
Misc(4) tab 181
Packages(1) tab 177
Packages(2) tab 177
Server tab 178
configuring 176
package builder 175
rapid deployment 185
staging 183
synchronization with server 182
backing up 5
Bluetooth
activate 104
create partnership 106
receive items 108
send items 107
Calendar 115
call history 70
call hold 61
call notes 62
call notification 60
caller identification 60
Camera 172
mode
bar code scan 172
camera 172
record video clip 173
settings 174
take photo 172
view pictures 173
view video clip 173
command interface 18
command bar 23
hardware buttons 19
navigation bar 23
notifications 24
pop-up menus 23
Today screen 22
command bar 23
navigation bar 23
Start menu 22
status icons 23
conference call 61
connections settings 94
Beam 94
Bluetooth 95
Connections 95
Network Cards 95
Quick GPS Connection 96
USB to PC 96
Wireless Control 96
Wireless Manager 97
connectivity features 101
Bluetooth 104
connect to email server 112
connect to internet 112
connect to network 112
email service 113
infrared 101
WiFi 109
Contacts 118
beaming 121
calling 120
creating 118
finding 119
sending a message 121
summary screen 119
viewing 118
contacts integration 68
copyright ii
customer support 187
customize features
device settings 83
install/remove program
add 97
using ActiveSync 97
via Internet 98
remove 99
customizing your MC35 83
data capture
scanning 185
device 6
activate from sleep mode 188
guides 1
locking 8
resetting 6
device features 11
audio 11
battery pack 12
connectivity 12
display 11
ergonomics 12
GPS technology 12
performance 11
phone function 11
device settings 83
dialer screen 50
buttons 50
drawing on the screen 44
email 151
synchronize 151
email service 113
enter data 37
195
manage applications 25
finding information 27
opening 25
organising information 28
switching 25
Microsoft Pocket Outlook 115
Calendar 115
open 115
schedule appointment 116
Contacts 118
Inbox 151
synchronize email 151
Notes 124
create note 125
open 124
Tasks 122
Mobility Services Platform Console 184
MSP 184
My Text 46
Buttons 84
Input 84
Lock 84
Menus 85
MSN Options 85
Owner Information 86
Phone 86
Sounds & Notification 86
Today 87
phone 47
adjusting volume 54
answering a call 53
ending a call 53
erasing number input 53
muting a call 54
rejecting a call 53
setup 47
speakerphone 54
status icons 51
turn off 53
turn on 52
phone calls 55
International call 59
using Call History 57
using dialer 55
using Microsoft Contacts 56
using SIM Manager 58
using Speed Dial 56
phone features 60
phone function 47
phone preferences 75
network 82
phone tab 76
services 77
call barring 77
call forwarding 79
call waiting 79
caller ID 78
fixed dialing 81
voice
mail
and
text
messages 8
Pictures & Videos 164
customizing 170
full screen mode 166
slide show mode 169
thumbnail mode 165
Pocket MSN 155
Help 156
MSN Hotmail 155
viewing Hotmail Inbox 157
MSN Messenger 155
set up 158
signing in 159
MSN Mobile Home 155
Options and settings 155
Signing in 156
PowerPoint Mobile 132
opening slideshows 132
slide show playback options 134
Notes 124
Rapid Deployment Client 184
rapid deployment client 184
RD 184
recording message 45
using block recognizer 39
using input panel 37
using letter recognizer 40
using QWERTY keypad 37
using soft keyboard 39
using star key 41
using transcriber 40
entering PIN 49
Excel Mobile 130
creating 130
file list 131
GPS launcher 175
hardware interface 18
SD/MMC slot 18
stylus 18
touch screen backlight button 18
Inbox 151
synchronize emails 151
Index 195
infrared
activate 101
receive items 103
send items 102
input panel 37
installing
requirements 29
Internet 112
Internet Explorer Mobile
Mobile favorites 149
using 147
keypad
lock 7
unlock 7
package contents 1
personal settings 83
196
remove program 99
safety information 193
scanning
RD bar codes 185
screen 4
calibrating 4
lock 7
unlock 7
setup 3
charging 3
LED status 3
setup procedures 1
charging your device 3
install battery pack 2
turn on 4
uninstall battery pack 2
sharing contacts 68
call history 69
Microsoft Contacts 68
SIM Contacts 69
SIM card
installing 47
SIM Manager 163
load 163
speakerphone 54
storage card
inserting 18
remove 19
synchronizing with PC
using Bluetooth 33
using Infrared 32
using USB 31
using WiFi 34
system settings 88
About 88
Certificates 89
Clock & Alarms 89
Error reporting 89
GPS 90
Memory 90
Phone Profiles 90
Power 91
Regional Settings 91
Remove Programs 92
Screen 92
SIM Manager 92
System Information 93
system tour 13
front view 13
left view 17
rear view 16
right view 17
Tasks 122
beaming 123
creating 123
summary screen 124
Terminal Services Client 159
connecting 160
text messaging 63
troubleshooting 187
battery loses power 187
battery problem 187
cable problem 191
connection problem
Bluetooth 190
Internet 190
IR 190
network 190
phone connection 190
memory problem 188
password problem 188
reminders 187
screen problems 189
writing problems 190
voice mail 67
Windows Media Player 135
customizing 141
file playback 139
library 137
playback controls 140
playlist 137
Word Mobile 127
creating 127
entering information 128
file list 127
recording mode 129
typing mode 128
writing on the screen 42
197
198
FCC IMPOTANT SAR INFORMATION
Your wireless phone is a radio transmitter and receiver. It is designed and
manufactured not to exceed the emission limits for exposure to radiofrequency
(RF) energy set by the FCC of USA. These limits are part of comprehensive
guidelines and establish permitted levels of RF energy for the general population.
The guidelines are based on standards that were developed by independent
scientific organizations through periodic and thorough evaluation of scientific
studies. The standards include a substantial safety margin designed to assure the
safety of all persons, regardless of age and health. The exposure standard for
wireless mobile phones employs a unit of measurement known as the Specific
Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6 W/kg. *
Tests for SAR are conducted with the phone transmitting at its highest certified
power level in all tested frequency bands. Although the SAR is determined at the
highest certified power level, the actual SAR level of the phone while operating can
be well below the maximum value. This is because the phone is designed to
operate at multiple power levels so as to use only the power required to reach the
network. In general, the closer you are to a wireless base station antenna, the
lower the power output.
Before a phone model is available for sale to the public, it must be tested and
certified to the FCC that it does not exceed the limit established by the government
adopted requirement for safe exposure. The tests are performed in positions and
locations (e.g., at the ear and worn on the body) as required by the FCC for each
model. The highest SAR value for this model phone when tested for use at the ear
is 0.545 W/Kg and when worn on the body, as described in this user guide, is
0.844 W/Kg. (Body-worn measurements differ among phone models, depending
upon available accessories and FCC requirements). While there may be
differences between the SAR levels of various phones and at various positions,
they all meet the government requirement for safe exposure.
* In the United States and Canada, the SAR limit for mobile phones used by the
public is 1.6 watts/kg (W/kg) averaged over one gram of tissue. The standard
incorporates a substantial margin of safety to give additional protection for the
public and to account for any variations in measurements.
Use only the supplied or an approved antenna. Unauthorized antennas,
modifications, or attachments could impair call quality, damage the phone, or
result in violation of FCC regulations. Do not use the phone with a damaged
antenna. If a damaged antenna comes into contact with the skin, a minor burn may
result. Please contact your local dealer for replacement antenna.
This transmitter can only be co-located or operating in conjunction with Symbol
approved devices.
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
Warning:
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the Federal Communications Commissions
Rules and Regulations. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try and correct the interference by one or more of the following
measures:
. Relocate this device
. Increase the separation between the device and the receiver
. Connect the device into an outlet on a circuit different from that of other
electronics. Consult the dealer or an experienced radio technician for help.
FCC Radiation Exposure Statement
Important Note: To comply with FCC RF exposure compliance
requirement, the antenna used for this transmitter can only be co-located
with Symbol approved devices.
Caution:
Any changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate this
equipment.
IC SAR INFORMATION
Your wireless phone is a radio transmitter and receiver. It is designed and
manufactured not to exceed the emission limits for exposure to radiofrequency
(RF) energy set by the RSS 102 of the Industry Canada. These limits are part of
comprehensive guidelines and establish permitted levels of RF energy for the
general population. The guidelines are based on standards that were developed
by independent scientific organizations through periodic and thorough evaluation
of scientific studies. The standards include a substantial safety margin designed to
assure the safety of all persons, regardless of age and health. The exposure
standard for wireless mobile phones employs a unit of measurement known as the
Specific Absorption Rate, or SAR. The SAR limit set by the RSS 102 is 1.6 W/kg. *
Tests for SAR are conducted with the phone transmitting at its highest certified
power level in all tested frequency bands. Although the SAR is determined at the
highest certified power level, the actual SAR level of the phone while operating can
be well below the maximum value. This is because the phone is designed to
operate at multiple power levels so as to use only the power required to reach the
network. In general, the closer you are to a wireless base station antenna, the
lower the power output.
Before a phone model is available for sale to the public, it must be tested and
certified to the RSS 102 of Industry Canada that it does not exceed the limit
established by the government adopted requirement for safe exposure. The tests
are performed in positions and locations (e.g., at the ear and worn on the body) as
required by the Industry Canada for each model. The highest SAR value for this
model phone when tested for use at the ear is 0.545 W/Kg and when worn on the
body, as described in this user guide, is 0.844 W/Kg. (Body-worn measurements
differ among phone models, depending upon available accessories). While there
may be differences between the SAR levels of various phones and at various
positions, they all meet the government requirement for safe exposure.
* In the United States and Canada, the SAR limit for mobile phones used by the
public is 1.6 watts/kg (W/kg) averaged over one gram of tissue. The standard
incorporates a substantial margin of safety to give additional protection for the
public and to account for any variations in measurements.
Use only the supplied or an approved antenna. Unauthorized antennas,
modifications, or attachments could impair call quality, damage the phone,
or result in violation of regulations. Do not use the phone with a damaged
antenna. If a damaged antenna comes into contact with the skin, a minor
burn may result. Please contact your local dealer for replacement antenna.
IC Statement
"Operation is subject to the following two conditions: (1) this device may not
cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device."
Symbol Technologies, Inc.
One Symbol Plaza
Holtsville, New York 11742-1300
http://www.symbol.com
Part Number Go Here
Revision A - November 2006
Part Number Bar Code
Goes Here

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