Synology orporated RT2600AC 802.11ac Wireless Router User Manual
Synology Incorporated 802.11ac Wireless Router
Contents
- 1. User Manual
- 2. Users Manual
User Manual
Synology Router RT2600ac
Hardware Installation Guide
Table of Contents
Chapter 1: Meet Your Synology Router
Package Contents 3
Synology Router at a Glance 4
Safety Instructions 5
Chapter 2: Set up Your Synology Router
Install Antennas 6
Position Your Synology Router 7
Connect to Your Synology Router 7
Set up Synology Router Manager (SRM) 8
Appendix A: Specications
Appendix B: LED Indicator Table
2
Synology_HIG_RouterRT2600ac_20160729
3 Chapter 1: Meet Your Synology Router
Thank you for purchasing this Synology product! Before setting up your new Synology Router, please check
the package contents to verify that you have received all of the items below. Also, make sure to read the safety
instructions carefully to avoid harming yourself or damaging your Synology Router.
Note: All images below are for illustrative purposes only, and may differ from the actual product.
Package Contents
Main unit x 1 AC power adapter x 1
RJ-45 LAN cable x 1
Antenna x 4
Meet Your Synology Router 1
Chapter
3
4 Chapter 1: Meet Your Synology Router
Synology Router at a Glance
No. Article Name Location Description
1 Antenna Base
Rear Panel
Install the included antennas here.
2 Power Button Press to power on/off the Synology Router.
3 Power Port Connect the AC power adapter here.
4 RESET Button Press and hold for four seconds (Soft Reset) or for ten seconds (Hard
Reset).
5 USB 2.0 Port Connect an external drive, USB printer, or other types of USB devices
here.
6 WAN Port Connect a network cable from the ISP modem into this port to establish
WAN connection.
7 LAN Port Connect network cables into these ports to establish LAN connection.
8 SD Card Slot
Front Panel
Insert the SD card here.
9 STATUS Indicator Displays the status of the system.
10 2.4G Wi-Fi Indicator Displays the status of 2.4G Wi-Fi connection.
11 5G Wi-Fi Indicator Displays the status of 5G Wi-Fi connection.
12 WAN Indicator Displays the status of WAN connection.
13 LAN Indicator Displays the status of LAN connection.
14 USB 3.0 Port
Left Panel
Connect an external drive, USB printer, or other types of USB devices
here.
15 Eject Button 1. Press to eject USB/SD external storages.
2. Displays the status of USB/SD external storages.
16 WPS Button
Right Panel
Press to start WPS.
17 Wi-Fi Switch Switch to turn on/off the Wi-Fi network.
Note: For LED indicator information, please refer to "Appendix B: LED Indicator Table".
5 Chapter 1: Meet Your Synology Router
Safety Instructions
Keep away from direct sunlight and away from chemicals. Make sure the environment does not
experience abrupt changes in temperature or humidity.
Place the product right side up at all times.
Do not place near any liquids.
Before cleaning, unplug the power cord. Wipe with damp paper towels. Do not use chemical or
aerosol cleaners.
To prevent the unit from falling over, do not place on carts or any unstable surfaces.
The power cord must plug in to the correct supply voltage. Make sure that the supplied AC voltage is
correct and stable.
To remove all electrical current from the device, ensure that all power cords are disconnected from
the power source.
Risk of explosion if battery is replaced with an incorrect type. Dispose of used batteries appropriately.
6 Chapter 2: Set up Your Synology Router
Install Antennas
1 Point the antenna at the antenna base.
2 Turn clockwise until the antenna is secured.
3 Repeat Steps 1 and 2 to install the other antennas. For optimal Wi-Fi performance, tilt the antennas so that
they are at a 90 degree angle to the surface.
Set up Your Synology Router 2
Chapter
6
7 Chapter 2: Set up Your Synology Router
Position Your Synology Router
For optimal performance, it is recommended to position the Synology Router as advised below:
• On a stable surface (e.g. an elevated shelf) away from any possible physical interruptions.
• Close to the center of the area where the wired/wireless client devices are placed, and within a visible distance
from the wireless devices.
• In a position where few walls and ceilings are between your Synology Router and its client devices.
• Away from any potential electrical signal sources, such as other Wi-Fi routers, 3G/4G bases, and microwave
ovens.
• Away from large expanses of metal or other materials, such as metal doors, glass panels, and concrete.
Place Flat on a Surface
Simply place the Synology Router at on a horizontal, stable surface.
Connect to Your Synology Router
1 Use the included network cable to connect your Synology Router (at the WAN1 port) to the ISP modem.
2 Connect one end of the power adapter to the power port on your Synology Router, and the other end to
the power outlet. Press the power button to power on your Synology Router. Wait for up to two minutes until
the STATUS and WAN LED indicators turn green.
3 Connect wired/wireless client devices to your Synology Router:
• For wired devices: Use network cables to connect devices to the LAN ports. The corresponding LAN LED
indicators should turn orange/green to indicate successful connection.
• For wireless devices:
8 Chapter 2: Set up Your Synology Router
1 Turn on the Wi-Fi switch on the Synology Router, and wait until the 2.4G/5G LED indicators turn static
green to indicate it is ready to connect to other devices.
2 Use your wireless device to scan and join the Wi-Fi network created by your Synology Router.
Note:
Below are the default credentials for the Wi-Fi network:
1. Wi-Fi SSID: SynologyRouter
2. Password: synology
The default credentials can be changed during the initial SRM setup.
Set up Synology Router Manager (SRM)
1 Use a computer or wireless device connected to the Synology Router's local network. If you use a wireless
device, scan and join the Wi-Fi network (SSID: SynologyRouter; Password: synology).
2 Open a web browser, and enter either URL into the address bar:
a http://router.synology.com
b http://192.168.1.1:8000
3 Once connected, click Start to launch the SRM Setup Wizard.
9 Chapter 2: Set up Your Synology Router
4 Fill in the information to set up the administrator account. Click Next to continue.
5 Fill in the information to set up the Wi-Fi network. Click Next to continue.
10 Chapter 2: Set up Your Synology Router
6 Set up the operation mode. When choosing the Wireless Router mode, you can also enable External access
to SRM so that only external access via the HTTP(S) port (e.g. 8000/8001) can reach SRM.
7 Choose an Internet connection type:
• PPPoE: Choose this option if you have obtained PPPoE credentials from the ISP.
• Manual IP: Choose this option if you have obtained an available IP address for use.
• Auto IP: Choose this option if you rely on an ISP modem for automatic IP assignment.
11 Chapter 2: Set up Your Synology Router
8 The wizard will continue to set up your Synology Router, and it may take up to three minutes to complete the
setup.
9 After the setup is complete, click Launch Synology Router to enjoy SRM and its various features.
Note:
1. Above is a general demonstration of the SRM setup steps. The steps and available options may somewhat vary
depending on your device type (e.g. PC or wireless device), access type (LAN, WAN, or Wireless LAN), and
chosen operation mode (Wireless Router or Wireless AP).
2. If the setup is to be completed with a wireless device, remember to download DS router to manage your Synology
Router from anywhere.
12 Appendix A: Specications
Item RT2600ac
External Ports
• USB 3.0 x 1
• USB 2.0 x 1
• SD (UHS-1) x 1
WAN Port Gigabit WAN x 1 or Gigabit WAN x 2 (Dual WAN)
LAN Ports Gigabit LAN x 4 or Gigabit LAN x 3 (Dual WAN)
Size (H x W x D) (mm) 77 x 280 x 169 (without antennas)
Weight (kg) 0.695 kg
Supported Clients
(for SRM management)
• Windows 7 onwards
• Mac OS X 10.10 onwards
File Systems External: EXT4, EXT3, FAT, NTFS, HFS+ (Read-only)
Wireless Standards • 2.4GHz: 802.11 a/b/g/n/ac
• 5GHz: 802.11 a/b/g/n/ac
Operating Frequency Range • 802.11n (2.4GHz): Up to 800 Mbps
• 802.11ac (5GHz): Up to 1.73 Gbps
Wireless Operation Modes • Wireless Router
• Wireless AP (Access Point)
Wireless Security
• 64/128-bit WEP • WPS support
• WPA2-Personal • WPA/WPA2-Personal
• WPA2-Enterprise • WPA/WPA2-Enterprise
Antennas 4T4R Omni-directional high-gain dipole (2.4GHz/5GHz)
Buttons & Switches • Power • WPS • Wi-Fi On/Off
• Reset • USB/SD Eject
Language Localization
Environment Requirements
• Line voltage: 100V to 240V AC
• Frequency: 50/60Hz
• Operating Temperature: 32 to 104˚F (0 to 40˚C)
• Storage Temperature: -40 to 158˚F (-40 to 70˚C)
• Relative Humidity: 5% to 95% RH
Note: Model specications are subject to change without notice. Please refer to www.synology.com for the latest information.
Specications A
Appendix
13 Appendix B: LED Indicator Table Appendix B: LED Indicator Table
LED Indicator Color Status Description
STATUS
Green Static Powered on
Orange Static System booting / Rebooting / Reset
Off Powered off
Wi-Fi
(2.4G & 5G)
Green
Static Wi-Fi on
Blinking Wi-Fi active
Off No Wi-Fi
WAN
Green
Static Network connected
Blinking Network active
Off No network
LAN
(1-4)
Green
Static Gigabit connection
Blinking Network active
Orange
Static 10/100 Mbps connection
Blinking Network active
Off No network
USB/SD1
Green
Static Storage detected
Blinking Copying data
Orange
Static Ready for ejection
Blinking Ejecting storages
Off No storage
WPS
Green
Static WPS ready
Blinking WPS connection in progress
Off WPS disabled
Note: Model specications are subject to change without notice. Please refer to www.synology.com for the latest information.
LED Indicator Table B
Appendix
1 The USB/SD LED does not reect the status of the 3G/4G dongle or printer attached to your Synology Router
Federal Communications Commission (FCC) Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party responsible
for compliance could void the user's authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
This device and its antenna(s) must not be co-located or operating in conjunction with any other
antenna or transmitter.
For product available in the USA/Canada market, only channel 1~11 can be operated. Selection of
other channels is not possible.
This device is restricted to indoor use.
IMPORTANT NOTE:
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with minimum distance 20cm between the radiator &
your body.
NCC 警語
經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、加
大功率或變更原設計之特性及功能。
低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停
用，並改善至無干擾時方得繼續使用。前項合法通信，指依電信法規定作業之無線電通信。低
功率射頻電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。
SYNOLOGY, INC.
END USER LICENSE AGREEMENT
IMPORTANT–READ CAREFULLY: THIS END USER LICENSE AGREEMENT ("EULA") IS A LEGAL AGREEMENT
BETWEEN YOU (EITHER AN INDIVIDUAL OR A LEGAL ENTITY) AND SYNOLOGY, INC. ("SYNOLOGY") FOR THE
SYNOLOGY SOFTWARE INSTALLED ONTO THE SYNOLOGY PRODUCT PUCHASED BY YOU (THE “PRODUCT”), OR
LEGALLY DOWNLOADED FROM WWW.SYNOLOGY.COM, OR ANY OTHER CHANNEL PROVIDED BY SYNOLOGY
( "SOFTWARE").
YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA BY USING THE PRODUCTS CONTAINING THE SOFTWARE,
INSTALLING THE SOFTWARE ONTO THE PRODUCTS OR DEVICE CONNECTED TO THE PRODUCTS. IF YOU DO NOT
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THE SOFTWARE FROM WWW.SYNOLOGY.COM, OR ANY OTHER CHANNEL PROVIDED BY SYNOLOGY. INSTEAD,
YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN
ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY.
Section 1. Limited Software License. Subject to the
terms and conditions of this EULA, Synology grants you a
limited, non-exclusive, non-transferable, personal license to
install, run and use one copy of the Software loaded on the
Product or on your device connected to the Product solely
relating to your authorized use of the Product.
Section 2. Documentation. You may make and use a
reasonable number of copies of any documentation provided
with the Software; provided that such copies will only be
used for internal business purposes and are not to be
republished or redistributed (either in hard copy or electronic
form) to any third party.
Section 3. Backup. You may make a reasonable number
of copies of the Software for backup and archival purposes
only.
Section 4. Updates. Any software provided to you by
Synology or made available on the Synology website at
www.synology.com ("Website") or any other channel
provided by Synology that updates or supplements the
original Software is governed by this EULA unless separate
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supplements, in which case, such separate terms will govern.
Section 5. License Limitations. The license set forth in
Sections 1, 2 and 3 applies only to the extent that you have
ordered and paid for the Product and states the entirety of
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prohibited from providing any services hosted by Synology
Product to any third party for commercial purpose.
Section 6. Open Source. The Software may contain
components licensed to Synology under the GNU General
Public License ("GPL Components"), currently available at
http://www.gnu.org/licenses/gpl.html. The terms of the
GPL will control solely with respect to the GPL Components
to the extent that this EULA conflicts with the requirements
of the GPL with respect to your use of the GPL Components,
and, in such event, you agree to be bound by the GPL with
respect to your use of such components.
Section 7. Audit. Synology will have the right to audit your
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books, records and documents and to otherwise reasonably
cooperate with Synology in order to facilitate any such audit
by Synology or its agent authorized by Synology.
Section 8. Ownership. The Software is a valuable
property of Synology and its licensors, protected by
copyright and other intellectual property laws and treaties.
Synology or its licensors own all rights, titles and interests in
and to the Software, including but not limited to copyright
and any other intellectual property rights.
Section 9. Limited Warranty. Synology provides a limited
warrant that the Software will substantially conform to
Synology's published specifications for the Software, if any,
or otherwise set forth on the Website, for a period required
by your local law. Synology will use commercially reasonable
efforts to, in Synology's sole discretion, either correct any
such nonconformity in the Software or replace any Software
that fails to comply with the foregoing warranty, provided that
you give Synology written notice of such noncompliance
within the warranty period. The foregoing warranty does not
apply to any noncompliance resulting from any: (w) use,
reproduction, distribution or disclosure not in accordance
with this EULA; (x) any customization, modification or other
alteration of the Software by anyone other than Synology; (y)
combination of the Software with any product, services or
other items provided by anyone other than Synology; or (z)
your failure to comply with this EULA.
Section 10. Support. During the period specified in the
Section 9, Synology will make available to you the support
services. Following the expiration of the applicable period,
support for Software may be available from Synology upon
written request.
Section 11. Disclaimer of Warranties. EXCEPT AS
EXPRESSLY SET FORTH ABOVE, THE SOFTWARE IS
PROVIDED "AS IS" AND WITH ALL FAULTS. SYNOLOGY
AND ITS SUPPLIERS HEREBY DISCLAIM ALL OTHER
WARRANTIES, EXPRESS, IMPLIED OR STATUTORY,
ARISING BY LAW OR OTHERWISE, INCLUDING BUT
NOT LIMITED TO ANY IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE OR USE, TITLE AND NONINFRINGEMENT,
WITH REGARD TO THE SOFTWARE. WITHOUT LIMITING
THE FOREGOING, SYNOLOGY DOES NOT WARRANT
THAT THE SOFTWARE WILL BE FREE OF BUGS,
ERRORS, VIRUSES OR OTHER DEFECTS.
Section 12. Disclaimer of Certain Damages. IN NO
EVENT WILL SYNOLOGY OR ITS LICENSORS BE LIABLE
FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE,
CONSEQUENTIAL OR SIMILAR DAMAGES OR
LIABILITIES WHATSOEVER (INCLUDING, BUT NOT
LIMITED TO LOSS OF DATA, INFORMATION, REVENUE,
PROFIT OR BUSINESS) ARISING OUT OF OR RELATING
TO THE USE OF OR INABILITY TO USE THE SOFTWARE
OR OTHERWISE UNDER OR IN CONNECTION WITH
THIS EULA OR THE SOFTWARE, WHETHER BASED ON
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BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
Section 13. Limitation of Liability. SYNOLOGY'S AND
ITS SUPPLIERS' LIABILITY ARISING OUT OF OR
RELATING TO THE USE OF OR INABILITY TO USE THE
SOFTWARE OR OTHERWISE UNDER OR IN
CONNECTION WITH THIS EULA OR THE SOFTWARE IS
LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU
FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF
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Section 14. Export Restrictions. You acknowledge that
the Software is subject to U.S. export restrictions. You agree
to comply with all applicable laws and regulations that apply
to the Software, including without limitation the U.S. Export
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Section 15. Termination. Without prejudice to any other
rights, Synology may terminate this EULA if you do not abide
by the terms and conditions contained herein. In such event,
you must cease use of the Software and destroy all copies of
the Software and all of its component parts.
Section 16. Assignment. You may not transfer or assign
your rights under this EULA to any third party, except for that
pre-installed in the Products. Any such transfer or
assignment in violation of the foregoing restriction will be
void.
Section 17. Applicable Law. Unless expressly prohibited
by local law, this EULA is governed by and construed in
accordance with the laws of the Republic of China (R.O.C. or
Taiwan) without regard to any conflict of law principles to the
contrary.
Section 18. Dispute Resolution. Any dispute, controversy
or claim arising out of or relating to this EULA will be
resolved exclusively and finally by arbitration conducted by
three neutral arbitrators in accordance with the procedures
of the R.O.C. Arbitration Law and related enforcement rules.
In such cases, the arbitration will be limited solely to the
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portion of it, will not be consolidated with any other
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Taiwan, R.O.C., and the arbitration proceedings shall be
conducted in English or, if both parties so agree, in Mandarin
Chinese. The arbitration award shall be final and binding on
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provision, you would have had a right to litigate any such
dispute, controversy or claim in a court, including the right to
litigate claims on a class-wide or class-action basis, and you
expressly and knowingly waives those rights and agrees to
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from seeking injunctive relief or seeking such other rights
and remedies as it may have at law or equity for any actual
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Section 19. Attorneys' Fees. In any arbitration, mediation,
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Section 21. Entire Agreement. This EULA sets forth the
entire agreement of Synology and you with respect to the
Software and the subject matter hereof and supersedes all
prior and contemporaneous understandings and agreements
whether written or oral. No amendment, modification or
waiver of any of the provisions of this EULA will be valid
unless set forth in a written instrument signed by the party to
be bound thereby.
SYNOLOGY, INC.
LIMITED PRODUCT WARRANTY
THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC.
AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). YOU ACCEPT AND
AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR
USING THE PRODUCT. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT.
INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN
ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY.
Section 1. Definitions. (a) “New Product”, including: (1)
"Category I Product" means Synology product models
RS810+, RS810RP+, RX410, all DS/RS NAS models with
the XS+/XS suffix (except RS3413xs+) in or after 13-series,
all DX/RX expansion units with 12 drive bays in or after 13-
series, E10G15-F1, ECC RAM Module Kit (4GB/8GB/16GB),
and DDR3 RAM Module (4GB). (2) "Category II Product"
means Synology product models RS3413xs+, RS3412xs,
RS3412RPxs, RS3411xs, RS3411RPxs, RS2211+,
RS2211RP+, RS411, RS409RP+, RS409+, RS409, RS408-
RP, RS408, RS407, DS3612xs, DS3611xs, DS2411+,
DS1511+, DS1010+, DS710+, DS509+, DS508, EDS14,
RX1211, RX1211RP, RX4, DX1211, DX510, DX5, NVR216,
VS360HD, VS240HD, DDR2/DDR3 RAM Module
(1GB/2GB), and ECC RAM Module (2GB). (3) "Category III
Product" means Synology product models that apply with the
following requirements: all DS NAS models without the
XS+/XS suffix and with 5 and more drive bays in or after 12-
series, all RS NAS models without the XS+/XS suffix in or
after 12-series, and all DX/RX expansion units with 4 or 5
drive bays in or after 12-series. (4) "Category IV Product"
means all other Synology product models purchased by
Customer after March 1, 2008. (5) "Category V Product"
means all other Synology product models purchased by
Customer before February 29, 2008. (b) "Refurbished
Product" means all Synology products which have been
refurbished and sold directly by Synology through Online
Store, not including those sold by an authorized Synology
distributor or reseller. (c) "Customer" means the original
person or entity purchasing the Product from Synology or an
authorized Synology distributor or reseller. (d) "Online Store"
means an online shop operated by Synology or Synology’s
affiliate. (e) "Product" means a New Product or a
Refurbished Product and any hardware incorporated into the
Product by Synology and any accompanying documentation.
(f) "Software" means the Synology proprietary software that
accompanies the Product when purchased by Customer, is
downloaded by Customer at the Web Site, or is pre-installed
on the Product by Synology, and includes any firmware,
associated media, images, animations, video, audio, text
and applets incorporated into the software or Product and
any updates or upgrades to such software. (g) "Warranty
Period" means the period commencing on the date the
Product is purchased by Customer and ending (1) five years
after such date for Category I Products; (2) three years after
such date for Category II & lll Products; or (3) two years after
such date for Category IV Products; or (4) one year after
such date for Category V Products; or (5) 90 days after such
date for Refurbished Products, except for those sold as "as
is" or with "no warranty" on Online Store. (h) "Web Site"
means the Synology web site located at
www.synology.com.
Section 2. Limited Warranty and Remedies
2.1 Limited Warranty. Subject to Section 2.6, Synology
warrants to Customer that each Product (a) will be free of
material defects in workmanship and (b) under normal use
will perform substantially in accordance with Synology's
published specifications for the Product during the Warranty
Period. Synology warrants the Software as set forth in the
accompanying end user license agreement provided with the
Product, if any. Synology provides no warranty to
Refurbished Product sold as “as is” or with “no warranty” on
Online Store.
2.2 Exclusive Remedy. If Customer gives notice of
noncompliance with any of the warranties set forth in
Section 2.1 within the applicable Warranty Period in the
manner set forth below, then, upon verification of the
noncompliance by Synology, Synology will, at Synology's
option: (a) use commercially reasonable efforts to repair the
Product, or (b) replace the noncomplying Product or part
thereof upon return of the complete Product in accordance
with Section 2.3 The foregoing sets forth Synology's entire
liability and Customer's sole and exclusive remedy for any
breach of warranty under Section 2.1 or any other defect or
deficiency in the Product. Customer will reasonably assist
Synology to diagnose and validate any nonconformity with
the Product. The warranty set forth in Section 2.1 does not
include: (1) any warranty relating to the Software;
(2) physical installation or removal of the Product from
Customer's site; (3) visits to Customer's site; (4) labor
necessary to effect repairs or replace defective parts other
than during Synology's or its contracted service providers'
normal local business hours, exclusive of weekends and
service providers’ holidays; (5) any work with any third party
equipment or software; (6) any warranty of the hard disk if
installed by Customer or any other third party; or (7) any
warranty of compatibility with the hard disk.
2.3 Return. Any Product returned by Customer under
Section 2.2 must be assigned a Return Merchandise
Authorization ("RMA") number by Synology before shipment
and must be returned in accordance with Synology's then
current RMA procedures. Customer may contact any
authorized Synology distributor or reseller or Synology
Support to obtain assistance in obtaining an RMA, and must
provide proof of purchase and product serial number when
asking for such assistance. For warranty claims, Customer
must return the complete Product to Synology in accordance
with this Section 2.3 to be eligible for coverage under this
Warranty. Any Product returned without an RMA number, or
any Product that has been disassembled (except under the
direction of Synology) will be refused and returned to
Customer at Customer's expense. Any Product that has
been assigned a RMA number must be returned in the same
condition as it was received from Synology to the address
designated by Synology, freight pre-paid, in packaging
sufficient to protect the contents thereof and with the RMA
number prominently displayed on the outside of the box.
Customer is responsible for insurance and risk of loss with
respect to returned items until they are properly received by
Synology. A Product issued a RMA number must be
returned within fifteen (15) days after issuance of the
applicable RMA number.
2.4 Replacement by Synology. If Synology elects to
replace any Product under this Warranty set forth in Section
2.1, then Synology will ship a replacement Product at
Synology's expense via the shipping method selected by
Synology after receipt of the nonconforming Product
returned in accordance with Section 2.3 and validation by
Synology that the Product does not conform to the warranty.
In some countries, Synology may at its own discretion apply
the Synology Replacement Service to certain Products,
through which Synology will ship a replacement Product to
Customer before its receipt of the nonconforming Product
returned by Customer (“Synology Replacement Service”).
2.5 Support. During the Warranty Period, Synology will
make available to Customer the support services. Following
the expiration of the applicable Warranty Period, support for
Products may be available from Synology upon written
request.
2.6 Exclusions. The foregoing warranties and warranty
obligations do not apply to any Product that (a) has been
installed or used in a manner not specified or described in
the Product specifications; (b) has been repaired, modified
or altered by anyone other than Synology or its agent or
designee; (c) has been in any way misused, abused, or
damaged; (d) has been used with items not provided by
Synology other than the hardware or software for which the
Product is designed; or (e) otherwise fails to conform to the
Product specifications and such failure is attributable to
causes not within or under Synology's control. Further, the
foregoing warranties will be void if (1) Customer
disassembles the Product except as authorized by Synology;
(2) Customer fails to implement any correction, modification,
enhancement, improvement or other update made available
to Customer by Synology; or (3) Customer implements,
installs or uses any correction, modification, enhancement,
improvement or other update made available by any third
party. The warranty set forth in Section 2.1 will terminate
upon Customer's sale or transfer of the Product to a third
party.
2.7 Disclaimer of Warranties. THE WARRANTIES,
OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND
THE REMEDIES OF CUSTOMER SET FORTH IN THIS
WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION
FOR, AND CUSTOMER HEREBY WAIVES, RELEASES
AND DISCLAIMS, ALL OTHER WARRANTIES,
OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL
OTHER RIGHTS, CLAIMS AND REMEDIES OF
CUSTOMER AGAINST SYNOLOGY, EXPRESS OR
IMPLIED, ARISING BY LAW OR OTHERWISE, WITH
RESPECT TO THE PRODUCT, ACCOMPANYING
DOCUMENTATION OR SOFTWARE AND ANY OTHER
GOODS OR SERVICES DELIVERED UNDER THIS
WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY:
(A) IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE OR USE;
(B) IMPLIED WARRANTY ARISING FROM COURSE OF
PERFORMANCE, COURSE OF DEALING, OR USAGE OF
TRADE; (C) CLAIM OF INFRINGEMENT OR
MISAPPROPRIATION; OR (D) CLAIM IN TORT
(WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY,
PRODUCT LIABILITY OR OTHER THEORY). SYNOLOGY
MAKES NO GUARANTEE AND SPECIFICALLY
DISCLAIMS ANY WARRANTY THAT THE DATA OR
INFORMATION STORED ON ANY SYNOLOGY PRODUCT
WILL BE SECURE AND WITHOUT RISK OF DATA LOSS.
SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES
APPROPRIATE MEASURES TO BACK UP THE DATA
STORED ON THE PRODUCT. SOME
STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS
ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION
MAY NOT APPLY TO CUSTOMER.
Section 3. Limitations of Liability
3.1 Force Majeure. Synology will not be liable for, or be
considered to be in breach of or default under this Warranty
on account of, any delay or failure to perform as required by
this Warranty as a result of any cause or condition beyond
its reasonable control (including, without limitation, any act or
failure to act by Customer).
3.2 Disclaimer of Certain Damages. IN NO EVENT
WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR
THE COST OF COVER OR FOR ANY INCIDENTAL,
INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR
SIMILAR DAMAGES OR LIABILITIES WHATSOEVER
(INCLUDING, BUT NOT LIMITED TO LOSS OF DATA,
INFORMATION, REVENUE, PROFIT OR BUSINESS)
ARISING OUT OF OR RELATING TO THE USE OR
INABILITY TO USE THE PRODUCT, ANY
ACCOMPANYING DOCUMENTATION OR SOFTWARE
AND ANY OTHER GOODS OR SERVICES PROVIDED
UNDER THIS WARRANTY, WHETHER BASED ON
CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT
LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
3.3 Limitation of Liability. SYNOLOGY'S AND ITS
SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING
TO THE USE OR INABILITY TO USE THE PRODUCT, ANY
ACCOMPANYING DOCUMENTATION OR SOFTWARE
AND ANY OTHER GOODS OR SERVICES PROVIDED
UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT
ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT
REGARDLESS OF THE AMOUNT OF DAMAGES
CUSTOMER MAY INCUR AND WHETHER BASED ON
CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT
LIABILITY OR OTHER THEORY. The foregoing disclaimer
of certain damages and limitation of liability will apply to the
maximum extent permitted by applicable law. The laws of
some states/jurisdictions do not allow exclusion or limitation
of certain damages. To the extent that those laws apply to
the Product, the exclusions and limitations set forth above
may not apply to Customer.
Section 4. Miscellaneous
4.1 Proprietary Rights. The Product and any
accompanying Software and documentation provided with
the Product include proprietary and intellectual property
rights of Synology and its third party suppliers and licensors.
Synology retains and reserves all right, title, and interest in
the intellectual property rights of the Product, and no title to
or ownership of any intellectual property rights in or to the
Product, any accompanying Software or documentation and
any other goods provided under this Warranty is transferred
to Customer under this Warranty. Customer will (a) comply
with the terms and conditions of the Synology end user
license agreement accompanying any Software furnished by
Synology or an authorized Synology distributor or reseller;
and (b) not attempt to reverse engineer any Product or
component thereof or accompanying Software or otherwise
misappropriate, circumvent or violate any of Synology's
intellectual property rights.
4.2 Assignment. Customer will not assign any of its
rights under this Warranty directly, by operation of law or
otherwise, without the prior written consent of Synology.
4.3 No Additional Terms. Except as expressly
permitted by this Warranty, neither party will be bound by,
and each party specifically objects to, any term, condition or
other provision that conflicts with the provisions of this
Warranty that is made by the other party in any purchase
order, receipt, acceptance, confirmation, correspondence or
otherwise, unless each party specifically agrees to such
provision in writing. Further, if this Warranty conflicts with
any terms or conditions of any other agreement entered into
by the parties with respect to the Product, this Warranty will
prevail unless the other agreement specifically references
the sections of this Warranty that it supersedes.
4.4 Applicable Law. Unless expressly prohibited by
local law, this Warranty is governed by the laws of the State
of Washington, U.S.A. without regard to any conflict of law
principles to the contrary. The 1980 U.N. Convention on
Contracts for the International Sale of Goods or any
successor thereto does not apply.
4.5 Dispute Resolution. Any dispute, controversy or
claim arising out of or relating to this Warranty, the Product
or services provided by Synology with respect to the Product
or the relationship between Customers residing within the
United States and Synology will be resolved exclusively and
finally by arbitration under the current commercial rules of
the American Arbitration Association, except as otherwise
provided below. The arbitration will be conducted before a
single arbitrator, and will be limited solely to the dispute
between Customer and Synology. The arbitration, or any
portion of it, will not be consolidated with any other
arbitration and will not be conducted on a class-wide or class
action basis. The arbitration shall be held in King County,
Washington, U.S.A. by submission of documents, by
telephone, online or in person as determined by the
arbitrator at the request of the parties. The prevailing party in
any arbitration or legal action occurring within the United
States or otherwise shall receive all costs and reasonable
attorneys’ fees, including any arbitration fee paid by the
prevailing party. Any decision rendered in such arbitration
proceedings will be final and binding on the parties, and
judgment may be entered thereon in any court of competent
jurisdiction. Customer understands that, in the absence of
this provision, Customer would have had a right to litigate
any such dispute, controversy or claim in a court, including
the right to litigate claims on a class-wide or class-action
basis, and Customer expressly and knowingly waives those
rights and agrees to resolve any disputes through binding
arbitration in accordance with the provisions of this
Section 4.5. For Customers not residing within the United
States, any dispute, controversy or claim described in this
section shall be finally resolved by arbitration conducted by
three neutral arbitrators in accordance with the procedures
of the R.O.C. Arbitration Law and related enforcement rules.
The arbitration shall take place in Taipei, Taiwan, R.O.C.,
and the arbitration proceedings shall be conducted in
English or, if both parties so agree, in Mandarin Chinese.
The arbitration award shall be final and binding on the
parties and may be enforced in any court having jurisdiction.
Nothing in this Section shall be deemed to prohibit or restrict
Synology from seeking injunctive relief or seeking such other
rights and remedies as it may have at law or equity for any
actual or threatened breach of any provision of this Warranty
relating to Synology's intellectual property rights.
4.6 Attorneys' Fees. In any arbitration, mediation, or
other legal action or proceeding to enforce rights or
remedies under this Warranty, the prevailing party will be
entitled to recover, in addition to any other relief to which it
may be entitled, costs and reasonable attorneys' fees.
4.7 Export Restrictions. You acknowledge that the
Product may be subject to U.S. export restrictions. You will
comply with all applicable laws and regulations that apply to
the Product, including without limitation the U.S. Export
Administration Regulations.
4.8 Severability. If any provision of this Warranty is held
by a court of competent jurisdiction to be invalid, illegal, or
unenforceable, the remainder of this Warranty will remain in
full force and effect.
4.9 Entire Agreement. This Warranty constitutes the entire
agreement, and supersedes any and all prior agreements,
between Synology and Customer related to the subject matter
hereof. No amendment, modification or waiver of any of the
provisions of this Warranty will be valid unless set forth in a
written instrument signed by the party to be bound thereby.