TCL Communication A006 HSUPA/HSDPA/UMTS Tri-band / GSM quadband/LTE Tri-band mobile phone User Manual TempConfidential POP 3 5 4G 5065N MPCS USA QG 20160524

TCL Communication Ltd. HSUPA/HSDPA/UMTS Tri-band / GSM quadband/LTE Tri-band mobile phone TempConfidential POP 3 5 4G 5065N MPCS USA QG 20160524

UserManual.wiki >

TCL Communication >

A006 User Manual >

TempConfidential_POP 3-5 4G_5065N_MPCS_USA_QG_20160524 HTML Version

1. Pop3-5 4G_5065W_USA_QG_20150901
2. TempConfidential_POP 3-5 4G_5065N_MPCS_USA_QG_20160524

TempConfidential_POP 3-5 4G_5065N_MPCS_USA_QG_20160524

English - CJB34NBALAAA

Quick Start Guide

alcatel would like to thank you for your purchase. We hope you will

enjoy your high-quality mobile communication experience.

For more information about your phone or to download the complete

user manual version, please visit www.alcatelonetouch.us.

5065N

PROTECT YOUR HEARING

To prevent possible hearing damage, do not listen at high

volume levels for long periods. Exercise caution when holding

your device near your ear while the loudspeaker is in use.

www.sar-tick.com

This product meets applicable national SAR

limits of 1.6 W/kg. The specific maximum SAR

values can be found on page 37 of this user

guide.

When carrying the product or using it while

worn on your body, either use an approved

accessory such as a holster or otherwise

maintain a distance of 10 mm from the body

to ensure compliance with RF exposure

requirements. Note that the product may

be transmitting even if you are not making a

phone call.

Table of Contents

1 Your mobile �� 3

2 Text input �� 16

3 Phone call �� 17

4 Contacts �� 19

5 Messaging�� 20

6 Email �� 21

7 Getting connected �� 22

8 Google Maps™ �� 24

9 Google Play Store™ �� 27

10 Data backup �� 31

11 Factory data reset �� 31

12 Applications & Internal storage �� 32

Safety and use �� 33

General information �� 40

MetroPCS Information �� 41

12 Month Limited Warranty �� 46

Troubleshooting�� 47

1 Your mobile ��

1�1 Keys and connectors

Micro-USB Connector

Front-facing

Camera

Headset connector

Proximity &

Light Sensor

Home key

Touch screen

Back key

Menu key

LED indicator

Microphone

Volume down

key

Volume up key

Camera

Camera Flash/

Flashlight

Power key

Speaker

Back key

• Touch to go back to the previous screen, or to close a

dialog box, options menu, the notifications panel, etc.

Home key

• From any application or screen, touch to return to the

Home screen.

• Touch and hold to open Google Now.

Menu key

• Touch to view recently used applications.

• Touch to close any application.

• Touch the brush icon on the bottom of the screen

to close all applications.

Power key

• Press: Lock the screen/Light up the screen.

• Press and hold: Show the pop-up menu to select from

Restart/Power Off/Airplane mode.

• Press and hold the Power key and Volume down key

to capture a screenshot.

• Press and hold the power key for 8 seconds to power

off or hold it for 10 seconds or more to force reboot.

Volume Keys

• In call mode, adjusts the earpiece or headset volume.

• In Music/Video/Streaming mode, adjusts the media

volume.

• In general mode, adjusts the ringtone volume.

• Mutes the ringtone of an incoming call.

• In camera mode, press Volume up or down key to

take a photo.

1�2 Getting started

1�2�1 Set up

Removing or installing back cover

Removing or installing SIM card

You must insert your SIM card to make phone calls using your

network.

Insert SIM card into micro-SIM compartment shown above with gold

contacts facing down. Ensure SIM is correctly inserted. To remove

SIM card, push the top of SIM card from opening and pull out card.

Your phone only supports micro-SIM card. Do not attempt

to insert other SIM types like mini and nano cards,

otherwise you may damage your phone.

Removing or installing microSD card

Insert microSD card into microSD compartment shown above

with gold contacts facing down. Ensure SIM is correctly inserted.

To remove microSD card, pull bottom of card out of compartment.

Charging battery

Connect your phone to charger and charger to electrical outlet.

To reduce power consumption and energy waste, when the

battery is fully charged, disconnect your charger; switch off

Wi-Fi, GPS, Bluetooth or background-running applications

when not in use; reduce the backlight time, etc.

1�2�2 Power on your phone

Hold down the Power key until the phone powers on, unlock your

phone (Slide, PIN, password, pattern) if necessary, once unlocked,

Home screen is displayed.

If you don't know your PIN code or if you have forgotten it, contact

your service provider. Do not store PIN code within your phone,

instead store PIN in a location that is accessible without using phone.

Set up your phone for the first time

The first time you power on the phone, you should set the following

options:

• Scroll up or down to select the phone's language, then touch .

• Select an enabled Wi-Fi, then touch NEXT, otherwise touch SKIP.

• Touch to set up Date & time.

• Enter the name to allow the phone to personalize some

applications, then touch NEXT.

•Set up the screen lock by touching SET SCREEN LOCK NOW

to make your phone more secure, otherwise touch SKIP.

•Set up Google Services by marking the corresponding checkboxes,

touch MORE to learn more about Google Services, then touch

NEXT.

Even if no SIM card is installed, your phone will still power on and

you will be able to connect to a Wi-Fi network and use some of the

phone's features.

1�2�3 Power off your phone

Hold down the Power key from the Home screen until the phone

options appear, select Power off.

1�3 Home screen

You can move all of the items (applications, shortcuts, folders and

widgets) you use most frequently to your Home screen for quick

access. Touch the Home key to switch to the Home screen.

Applications tab

Touch to enter applications menu.

Status bar

• Status/Notification indicators

• Touch and drag down to open

the notifications panel.

Favorite applications tray

• Touch to enter the application.

• Touch and hold to move or

change applications.

Search bar

• Touch  to enter text search screen.

• Touch  to enter voice search screen.

The Home screen is provided in an extended format to allow more

space for adding applications, shortcuts etc. Slide the Home screen

horizontally left and right to get a complete view.

1�3�1 Using the touchscreen

Touch

To access an application, touch it with your finger.

Touch and Hold

Touch and hold the item to enter the available options.

Drag

Place and hold your finger on the screen to drag an object to

another location.

Slide/Swipe

Slide the screen up and down to scroll through the applications,

images, web pages, etc.

Flick

Flick to scroll/move through screens or lists faster.

Pinch/Spread

Place your fingers of one hand on the screen surface and draw them

apart or together to scale an element on the screen.

Rotate

Automatically change the screen orientation from portrait to

landscape by turning the phone sideways to have a better view.

1�3�2 Status bar

From the status bar, you can view both phone status (to the right

side) and notification information (to the left side).

Status icons

2G connected Connected to a

Bluetooth device

2G in use Speakerphone is on

4G connected Roaming

4G in use Headset connected

4G LTE connected No SIM card installed

4G LTE in use Vibrate mode

Signal strength Battery is very low

Wi-Fi is on Battery is low

Connected to a Wi-Fi

network

Battery is partially

drained

Airplane mode Battery is full

No signal Battery is charging

Alarm is set GPS is on

Bluetooth is on

Notification icons

New Gmail message Missed call

New Email message Call forwarding is on

New text or multimedia

message Connected to VPN

Problem with SMS or

MMS delivery Radio is on

New Google Hangouts

message Uploading data

New voicemail Download finished

Upcoming event Select input method

Screenshot captured An open Wi-Fi network

is available

Both USB tethering and

portable hotspot are on

Phone is connected via

USB cable

USB tethering is on System update available

Portable Wi-Fi hotspot

is on

Carrier data use

threshold approaching

or exceeded

More notifications are

hidden Wi-Fi Calling

Touch and drag down the Status bar to open the Quick Settings panel

or Notifications panel. Touch and drag up to close it. When there

are notifications, you can touch them to access notifications directly.

Notifications panel

Touch and drag down the Status bar to open the Notifications panel.

Touch and drag up to close it. From the Notifications panel, you

can open items and other reminders indicated by notification icons.

Touch to clear all event–based

notifications (other ongoing

notifications will remain).

Touch to switch to the quick settings panel.

Quick Settings panel

Drag down and touch the Notifications panel to open the Quick

Settings panel. Enable or disable settings or change modes by

touching the icons.

Touch to enter user screen.

Touch to access all Settings.

1�3�3 Lock/Unlock your screen

To protect your phone and privacy, you can lock the phone screen by

creating a variety of patterns, PIN or password etc.

Note: If you have forgotten your lock screen Pattern, Password or

PIN you will need to do a factory reset by holding down the power

and up-volume button at the same time and follow the prompts. This

process takes at least 10 minutes and you will lose all your personal

data. Contact ALCATEL Customer Care if you need assistance, see

General Information section for contact information.

1�3�4 Lock screen quick launch icons

The phone has quick access to five apps from lock screen, by default:

Send text message, Send email, Take a selfie, Calculator, Add

Note� You can customize these lock screen quick launch icons by

following steps below.

To use quick launch icons on lock screen:

1. Press the Power key to light the screen.

2. Double tap the desired quick launch icon to explore the function

or app.

To enable/disable quick launch function on lock screen:

1. Touch Settings/Lock screen.

2. Find Func option, toggle the switch to ON position to enable

or OFF to disable.

To customize quick launch icons on lock screen:

1. Touch Settings/Lock screen.

2. Then touch Func.

3. A list of 12 shortcuts will be displayed, the five displayed in

color at top of list are selected by default. To edit shortcuts and

order displayed on phone, hold down icon next to preferred

shortcut and drag to preferred location among top five shortcuts.

The shortcut at lowest position in color will be removed and

disabled by turning gray.

Hold down icon and drag

to preferred location.

1�3�5 Personalize your Home screen

Add

You can touch and hold a folder, an application, or a widget to activate

the Move mode and drag the item to any Home screen you prefer.

Reposition

Touch and hold the item to be repositioned to activate the Move

mode, drag the item to the desired position and then release. You

can move items both on the Home screen and in the Favorites tray.

When in move mode, hold the icon on the left or right edge of the

screen to drag the item to another Home screen.

Remove

Touch and hold the item to be removed to activate the Move mode,

drag the item up to the top of the icon, and release after the

item turns red.

Create folders

To improve the organization of items (shortcuts or applications) on

the Home screen, you can add them to a folder by stacking one item

on top of another. To rename a folder, open it and touch the folder’s

title bar to input the new name.

Wallpaper customization

Touch Settings on the applications screen then touch Display/

Wallpaper to customize wallpaper.

1�3�6 Volume adjustment

You can set the ringer, media and phone ringtone volumes to your

preference by pressing the Volume up/down key, or touching

Settings/Sound & notification/ Media volume to set the

volume.

2 Text input ��

2�1 Using Onscreen Keyboard

Onscreen Keyboard settings

Touch Settings/Language & input, touch Current Keyboard to

view available keyboards and change default keyboard.

To view individual keyboard settings, touch keyboard name in

Language & input menu to access options.

Adjust the Onscreen Keyboard orientation

Turn the phone sideways or upright to adjust the Onscreen Keyboard

orientation. To disable this function touch Settings/Display/When

device is rotated and select Stay in portrait view.

2�1�1 Keyboard

Touch to switch

between symbol

and numeric

keyboard.

Touch & hold to

change keyboard.

Touch to enter

text or numbers.

Touch to input comma; touch

& hold to show input options.

Touch to switch

"abc/Abc" mode;

Touch & hold to

switch "abc/ABC"

mode.

2�2 Text editing

You can edit the text you have entered.

• Touch and hold or double-tap within the text you would like

to edit.

• Drag the tabs to change the highlighted selection.

• The following options will show: Select all , Cut , Copy

and Paste .

• Touch the icon to go back without any action.

3 Phone call ��

3�1 Placing a call

You can easily place a call using Call app (insert icon). Call app is on

Home screen by default, touch to make a call.

Display the

suggested

number(s).

Touch and

hold to access

voicemail.

Enter the desired number from the keyboard directly and touch

to place the call or select a contact from CONTACTS or

RECENT by sliding page or touching tabs, then choose your

preferred contact to make the call.

Touch to send

message to

the previewed

number.

Touch to call

the previewed

number.

Slide to access

the RECENT and

CONTACTS.

Touch to hide/

display keyboard.

The number you entered can be saved to Contacts by touching

and then touching Create new contact.

If you make a mistake, you can delete the incorrect digits by

touching .

To hang up a call, touch .

3�2 Answering or rejecting a call

When you receive a call:

• Slide the icon to the right to answer;

• Slide the icon to the left to reject;

• Slide the icon upwards to reject the call by sending a preset

text message.

To mute the ringtone volume of an incoming call, press the Volume

up/down key or turn the phone over (when the Settings/

Gestures/Turn over to mute option is activated).

4 Contacts ��

You can view and create contacts on your phone and synchronize

these with your Gmail contacts or other applications on the web

or on your phone.

4�1 Adding a contact

Touch on the Home screen, then touch the icon in the

contacts list to create a new contact.

4�2 Importing, exporting and sharing

contacts

From the Contacts screen, touch the icon to open the options

menu, touch Import/Export, then select Import from SIM card,

Export to SIM card, Import from phone storage, Export to

phone storage or Share visible contacts.

To Import/Export a single contact from/to your SIM card, select

the contact you want to import/export, and touch the /icon

to confirm.

To import/export all contacts from/to your SIM card, touch the

icon and then the /icon to confirm.

You can share a single contact or contacts with others by sending the

contact's vCard to them via Bluetooth, Gmail, etc.

Touch a contact you want to share, touch the icon and Share

from the contact details screen, and then select the application to

perform this action.

4�3 Synchronizing contacts in multiple

accounts

Contacts, data or other information can be synchronized from

multiple accounts, depending on the applications installed on your

phone.

5 Messaging ��

You can create, edit and receive SMS and MMS with this phone.

To access this feature, touch the Messaging app from Home

screen.

To check messages stored in your SIM card, touch the

icon from the Messaging screen, then touch Settings/

Manage SIM messages.

5�1 Write message

On the message list screen, touch the new message icon to write

text/multimedia messages.

Touch to create a new message.

• Touch to view the whole message thread.

• Touch & hold to activate delete mode.

Sending a text message

Enter the mobile phone number of the recipient in the To bar or

touch to add recipients and touch the Send message bar to

enter the text of the message. When finished, touch to send

the text message.

An SMS of more than 160 characters will be charged as

several SMS. Specific letters (accent) will also increase the

size of the SMS. This may cause multiple SMS to be sent to

your recipient.

Sending a multimedia message

MMS enables you to send video clips, images, photos, animations,

slides, and sounds to other compatible phones and email addresses.

An SMS will be converted to MMS automatically when media files

(image, video, audio, slides, etc.) are attached or Subject or email

addresses added.

6 Email ��

Besides your Gmail account, you can also set-up external POP3 or

IMAP email accounts in your phone.

To access this feature, touch the Application tab from the Home

screen, then select Email .

An email setup wizard will guide you through the steps to set up

an email account.

• Enter the email address.

• Touch NEXT. If the account you entered is not provided by

your service provider in the phone, you will be prompted to go

to the email account settings screen to enter settings manually.

Alternatively, you can touch MANUAL SETUP to directly enter

the incoming and outgoing settings for the email account you are

setting up.

• Enter the account name and display name in outgoing emails.

• To add another email account, you can touch the icon and

Settings. Touch Add account to create.

To create and send emails

• Touch the icon from the Inbox screen.

• Enter recipient(s) email address (es) in the To field.

• If necessary, touch the icon beside To field to add Cc/Bcc to

add a copy or a blind carbon copy to the message.

• Enter the subject and the content of the message.

• Touch to add an attachment.

• Finally, touch to send�

• If you do not want to send the mail right away, you can touch the

icon and Save draft keys or touch the Back key to save a copy.

7 Getting connected ��

To connect to the Internet with this phone, you can use GPRS/

EDGE/3G/4G networks or Wi-Fi, whichever is most convenient.

7�1 Connecting to the Internet

7�1�1 GPRS/EDGE/3G/4G

The first time you turn on your phone with your SIM card inserted,

it will automatically configure your network service: GPRS, EDGE,

3G or 4G.

To check the network connection you are using, touch Settings/

More��/Mobile networks, and touch Access Point Names or

Network operators.

7�1�2 Wi-Fi

Using Wi-Fi, you can connect to the Internet when your phone is

within range of a wireless network. Wi-Fi can be used on your phone

even without a SIM card inserted.

To turn Wi-Fi on and connect to a wireless network

• Touch Settings/Wi-Fi.

• Touch the switch to turn Wi-Fi ON/OFF.

• The detailed information of detected Wi-Fi networks is displayed in

the Wi-Fi networks section.

• Touch a Wi-Fi network to connect. If the network you selected is

secured, you are required to enter a password or other credentials

(you can contact the network operator for details). When finished,

touch CONNECT.

7�1�3 Wi-Fi Calling

Wi-Fi Calling allows you to make and receive phone calls and messages

over a Wi-Fi connection.

Important! You must have an E911 address registered with your

account in order to use Wi-Fi Calling. Log into your account at

metropcs.com and go to your profile to register your address. You can

also register an E911 address via the myMetro® app.

7�2 MetroWEB Browser��

To launch Internet browser, touch the Application tab from the

Home screen, then select MetroWEB .

To go to a web page

On the MetroWEB browser screen, touch the URL box at the top,

enter the address of the web page, and then confirm.

7�3 Connecting to a computer

With the USB cable, you can transfer media files and other files

between your phone's internal storage and the computer.

To connect your phone to the computer:

• Use the USB cable that came with your phone to connect

the phone to a USB port on your computer. You will receive a

notification that the USB is connected.

• If you use MTP or PTP, your phone will be automatically connected.

Before using MTP, make sure that the driver (Windows

Media Player 11 or higher version) has been installed.

To locate data you have transferred or downloaded in your

internal storage:

• Touch to open the applications menu.

• Touch File Manager.

All data you have downloaded is stored in the File Manager

. Here you can view media files (videos, photos, music and others),

rename files, install applications into your phone, etc.

7�4 Sharing your phone's mobile data

connection

You can share your phone's mobile data connection with a single

computer via USB cable (USB tethering) or with up to eight devices

at once by turning your phone into a portable Wi-Fi hotspot.

To turn on USB tethering or Portable Wi-Fi hotspot

• Touch Settings/More��/Tethering & Mobile Hotspot.

• Touch the switch of USB tethering or Portable Wi-Fi

hotspot to activate this function.

These functions may incur additional network charges

from your network operator. Extra fees may also be

charged in roaming areas.

8 Google Maps™ ��

8�1 Get My Location

8�1�1 Choose a data source to identify My

Location

Touch Settings/Location and then touch the switch to

turn on.

There are 3 modes to choose from to determine the location: High

accuracy, Battery saving and Device only.

8�1�2 Open Google Maps and view My Location

Touch from the Home screen, then touch Maps .

Touch the icon on the map to view My Location.

The map will then center on a blue dot surrounded by a blue circle.

Your actual position is within the blue circle.

To move the map, drag it with your finger.

To zoom in and out of a map, pinch or spread your fingers, or you can

also zoom in by double-tapping a location on screen.

8�2 Search for a location

While viewing a map, touch Google at the top search box to activate

the search function.

In the search box, enter an address, a city or a local business.

Touch and in a while your search results will appear on the map

as red dots. You can touch one to show a label.

Touch to enter the search place.

Touch to show more information

8�3 Get driving, public transport or

walking directions

8�3�1 Get suggested routes for your trip

Touch the icon from the Maps screen.

• Touch the enter bar to edit your start point by one of the following

methods: entering an address or using My Location.

• Do likewise for your end point.

• To reverse directions, touch Reverse.

• Then select a transport mode: driving by car, using public transport,

riding a bike, or walking directions.

• A couple of suggested routes will appear in a list. Touch any routes

to view their respective detailed directions.

• Touch the icon for route options to avoid motorways and tolls

when choosing to drive by car or for editing the departure and

arrival time when using public transport.

8�4 Share a location

• Long press a location on a map.

• Touch the information at the bottom then touch the icon to

share the location.

9 Google Play Store™ ��

Google Play Store is an online software store, where you can

download and install applications and games to your Android

Powered Phone.

To open Google Play Store:

• Touch from the Home screen, then touch Play Store.

• The first time you access Google Play Store, a screen with terms of

service pops up for your attention.

Touch the Menu key then touch Help to enter the Google Play

Store help page for more information on this function.

9�1 Locate the item you want to

download and install

The Google Play Store home page provides several ways to find

applications. It showcases applications and games in categorized

listings.

Touch the icon at the top left corner and My Apps to see all

your downloads.

Touch a category on Google Play Store screen to browse its

contents. You can also select a subcategory if there is any. Within

each category you can select to view items sorted by Top free, Top

new free and Trending, etc.

Touch to search in Play Store.

Slide left and right to see all categories.

Touch the Google Play Store icon on the top left of the screen or

touch the Back key to return to the previous screen.

9�2 Download and install

To download & install:

• Navigate to the item you want to download, and select to enter

the details screen from which you can read its description, overall

rating or comments, view developer’s information, etc.

• Touch Install to preview the functions and data the application can

access on your phone if you install it.

• Touch Accept.

• The progress of the download will show on the details screen,

touch to stop downloading the item. You can also access this

screen through the Notification panel.

• After download and installation have finished, you will see a

notification icon on the status bar.

Be especially cautious with applications that have access

to many functions or to a significant amount of your data.

Once you accept, you are responsible for the results of

using this item on your phone.

To open the application you have downloaded:

• On the Google Play Store screen, touch and My Apps.

• Touch the installed application in the list, then touch Open.

To buy an application(1)

On Google Play Store, some applications are labelled as free, while

some of them are to be paid for before downloading and installing.

• Touch the application you want to buy.

• Touch the price on the upper-right of the screen to preview the

functions and data the application can access on your phone if

you install it.

• Touch Continue to confirm.

• When making your first purchase, you are required to input your

credit card information and to log into the Google payment and

billing service.

• If your account has multiple credit card accounts, select one to

proceed.

• Select the Terms of service link and read the document. When

finished, touch the Back key.

• Mark the checkbox if you agree with the terms of service.

• Touch the Buy now at the bottom of the screen.

When finished, Android downloads the application.

To request a refund

If you are not satisfied with the application, you can ask for a refund

within 15 minutes of the purchase. Your credit card will not be

charged and the application will be removed. If you change your

mind, you can install the application again, but you will not be able

to request a refund.

• Touch and My apps from the Google Play Store screen.

• Touch the application that you want to uninstall and refund.

• Touch Refund to uninstall the application and refund. If the button

becomes Uninstall, your trial period has expired.

• In the survey form, select the answer that best matches your

reason, and touch OK.

(1) Google Paid applications may not be available to users in some

countries.

9�3 Manage your downloads

After you have downloaded and installed an application, the following

further operations are available for your selection.

View

On the Google Play Store screen, touch and My Apps.

Uninstall

On the Google Play Store screen, touch and My Apps. Touch the

application you want to uninstall to enter the details screen, touch

Uninstall, and finally touch OK to confirm.

Refund

On the Google Play Store screen, touch and My Apps. Touch the

application you want to uninstall for a refund, touch Refund, and

finally touch OK to confirm.

Auto update

Touch and Settings/Auto-update apps to enable this function.

To auto update one specific application, mark the checkbox of Do

not auto-update apps, Auto-Update apps at any time, or

Auto-update apps over Wi-Fi only from the details screen.

Rate and review

Open the details screen for an application, touch the stars

under Rate this app to award and input

comments, touch OK to confirm.

Flag

You can report an inappropriate application to the Google Play Store

by flagging it. Open the details screen for the application, scroll to

the bottom and touch Flag as inappropriate, enter the reason and

finally touch Submit.

10 Data backup ��

This phone enables you to back up your phone’s settings and other

application data to Google Servers, with your Google Account.

If you replace your phone, the settings and data you’ve backed up

are restored onto the new phone the first time you sign in with

your Google Account.

To activate this function:

• Touch Settings/Backup & reset.

• Touch the switch of Back up my data.

When this function is activated, a wide variety of settings and data

is backed up, including your Wi-Fi passwords, bookmarks, a list of

the applications you’ve installed, the words you’ve added to the

dictionary used by the onscreen keyboard, and most of the settings

that you configure with the Settings application. If you deactivate this

option, you stop backing up your settings, and any existing backups

are deleted from Google Servers.

11 Factory data reset

To activate factory data reset:

• Touch Settings/Backup & reset/Factory data reset�

• Touch the RESET PHONE.

Resetting the phone will erase all of your personal data from internal

phone storage, including information about your Google Account,

any other accounts, your system and application settings, and any

downloaded applications. If you reset the phone in this way, you’re

prompted to re-enter the same kind of information as when you

first started Android.

When you are unable to power on your cellphone, you can perform

a factory data reset by pressing the Power key and the Volume up

key at the same time until the screen lights up.

12 Applications &

Internal storage ��

12�1 Applications

With this phone, some built-in Google applications and other third

party applications are available for your convenience.

With the built-in applications, you can

• Communicate with friends.

• Exchange messages or emails with friends.

• Track your location, view traffic situations, search for locations and

get navigation information to your destination.

• Download more applications from the Google Play Store and

more.

For more information about these applications, please check the

online user manual at: www.alcatelonetouch.us.

12�2 Internal storage

Touch Settings/Storage to display the amount of internal phone

storage used by the operating system, its components, applications

(including those you downloaded), permanent and temporary data.

If a warning message comes up saying that phone memory

is limited, you are required to free up space by deleting

some unwanted applications, downloaded files, etc.

Safety and use ��

We recommend that you read this chapter carefully before using

your mobile phone. The manufacturer disclaims any liability for

damage, which may result as a consequence of improper use or use

contrary to the instructions contained herein.

• TRAFFIC SAFETY:

Given that studies show that using a mobile phone while driving

a vehicle constitutes a real risk, even when the hands-free kit is

used (car kit, headset...), drivers are requested to refrain from using

their mobile phone when the vehicle is not parked. Check the laws

and regulations on the use of wireless mobile phones and their

accessories in the areas where you drive. Always obey them. The

use of these devices may be prohibited or restricted in certain areas.

When driving, do not use your mobile phone and headphone to listen

to music or to the radio. Using a headphone can be dangerous and

forbidden in some areas.

When switched on, your mobile phone emits electromagnetic waves

that can interfere with the vehicle’s electronic systems such as ABS

anti-lock brakes or airbags. To ensure that there is no problem:

- do not place your mobile phone on top of the dashboard or

within an airbag deployment area.

- check with your car dealer or the car manufacturer to make sure

that the car’s electronic devices are shielded from mobile phone

RF energy.

• CONDITIONS OF USE:

You are advised to switch off the mobile phone from time to time to

optimize its performance.

Remember to abide by local authority rules of mobile phone use

on aircrafts.

Operational Warnings: Obey all posted signs when using mobile

devices in public areas.

Follow Instructions to Avoid Interference Problems: Turn off your

mobile device in any location where posted notices instruct you to

do so. In an aircraft, turn off your mobile device whenever instructed

to do so by airline staff. If your mobile device offers an airplane mode

or similar feature, consult airline staff about using it in flight.

Switch the mobile phone off when you are in health care facilities,

except in designated areas. As with many other types of equipment

now in regular use, mobile phones can interfere with other electrical or

electronic devices, or equipment using radio frequency.

Switch the mobile phone off when you are near gas or flammable

liquids. Strictly obey all signs and instructions posted in a fuel depot, gas

station, or chemical plant, or in any potentially explosive atmosphere.

When the mobile phone is switched on, it should be kept at least 15 cm

from any medical device such as a pacemaker, a hearing aid or insulin

pump. In particular when using the mobile phone you should hold it

against the ear on the opposite side to the device, if any.

Read and follow the directions from the manufacturer of your

implantable medical device. If you have any questions about using

your mobile device with your implantable medical device, consult

your healthcare provider.

To avoid hearing impairment, answer the call before holding your

mobile phone to your ear. Also move the handset away from your

ear while using the “hands-free” option because the amplified volume

might cause hearing damage.

It is recommended to have proper supervision while small children use

your mobile phone.

When replacing the cover please note that your mobile phone may

contain substances that could create an allergic reaction.

Always handle your mobile phone with care and keep it in a clean

and dust-free place.

Do not allow your mobile phone to be exposed to adverse weather

or environmental conditions (moisture, humidity, rain, infiltration of

liquids, dust, sea air, etc.). The manufacturer’s recommended operating

temperature range is -10°C (14°F) to +55°C (131°F) (the max value

depends on device, materials and housing paint/texture).

Over 55°C (131°F) the legibility of the mobile phone’s display may be

impaired, though this is temporary and not serious.

Do not open or attempt to repair your mobile phone yourself.

Do not drop, throw or try to bend your mobile phone.

Do not use the mobile phone if the glass made screen, is damaged,

cracked or broken to avoid any injury.

Do not paint it.

Use only battery chargers, and accessories which are recommended

by TCL Communication Ltd. and its affiliates and are compatible

with your mobile phone model. TCL Communication Ltd. and its

affiliates disclaim any liability for damage caused by the use of other

chargers or batteries.

Your mobile phone should not be disposed of in a municipal waste.

Please check local regulations for disposal of electronic products.

Remember to make back-up copies or keep a written record of all

important information stored in your mobile phone.

Some people may suffer epileptic seizures or blackouts when exposed

to flashing lights, or when playing video games. These seizures or

blackouts may occur even if a person never had a previous seizure or

blackout. If you have experienced seizures or blackouts, or if you have

a family history of such occurrences, please consult your doctor before

playing video games on your mobile phone or enabling a flashing-lights

feature on your mobile phone. Parents should monitor their children’s

use of video games or other features that incorporate flashing lights

on the mobile phones. All persons should discontinue use and consult

a doctor if any of the following symptoms occur: convulsion, eye

or muscle twitching, loss of awareness, involuntary movements, or

disorientation. To limit the likelihood of such symptoms, please take

the following safety precautions:

- Play at the farthest distance possible from the screen.

When you play games on your mobile phone, you may experience

occasional discomfort in your hands, arms, shoulders, neck, or other

parts of your body. Follow these instructions to avoid problems such as

tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders:

- Take a minimum of a 15-minute break every hour of game playing.

- If your hands, wrists, or arms become tired or sore while playing,

stop and rest for several hours before playing again.

- If you continue to have sore hands, wrists, or arms during or after

playing, stop the game and see a doctor.

PROTECT YOUR HEARING

To prevent possible hearing damage, do not listen at high

volume levels for long periods. Exercise caution when

holding your device near your ear while the loudspeaker

is in use.

• PRIVACY:

Please note that you must respect the laws and regulations in force

in your jurisdiction or other jurisdiction(s) where you will use your

mobile phone regarding taking photographs and recording sounds

with your mobile phone. Pursuant to such laws and regulations,

it may be strictly forbidden to take photographs and/or to record

the voices of other people or any of their personal attributes, and

reproduce or distribute them, as this may be considered to be an

invasion of privacy.

It is the user’s sole responsibility to ensure that prior authorization

be obtained, if necessary, in order to record private or confidential

conversations or take a photograph of another person; the

manufacturer, the seller or vendor of your mobile phone (including

the operator) disclaim any liability which may result from the

improper use of the mobile phone.

• BATTERY AND ACCESSORIES:

Observe the following precautions for battery use:

- Do not attempt to open the battery (due to the risk of toxic fumes

and burns).

- Do not puncture, disassemble or cause a short-circuit in a battery.

- Do not burn or dispose of a used battery in household rubbish

or store

it at temperatures above 60°C.

Batteries must be disposed of in accordance with locally applicable

environmental regulations. Only use the battery for the purpose

for which it was designed. Never use damaged batteries or those

not recommended by TCL Communication Ltd. and/or its affiliates.

This symbol on your mobile phone, the battery and

the accessories means that these products must be

taken to collection points at the end of their life:

- Municipal waste disposal centers with specific bins

for these items of equipment.

- Collection bins at points of sale.

They will then be recycled, preventing substances being disposed of in

the environment, so that their components can be reused.

In European Union countries:

These collection points are accessible free of charge. All products

with this sign must be brought to these collection points.

In non European Union jurisdictions:

Items of equipment with this symbol are not be thrown into ordinary

bins if your jurisdiction or your region has suitable recycling and

collection facilities; instead they are to be taken to collection points

for them to be recycled.

In the United States you may learn more about CTIA’s Recycling

Program at www.recyclewirelessphones.com

CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN

INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO

THE INSTRUCTIONS.

• CHARGERS

Home A.C./ Travel chargers will operate within the temperature

range of: 0°C (32°F) to 40°C (104°F).

The chargers designed for your mobile phone meet with the

standard for safety of information technology equipment and office

equipment use. Due to different applicable electrical specifications, a

charger you purchased in one jurisdiction may not work in another

jurisdiction. They should be used for this purpose only.

Characteristics of power supply (depending on the country):

Travel charger: Input: 100-240 V, 50/60 Hz, 200 mA

Output: 5 V, 1000 mA

Battery: Lithium 2000 mAh

• RADIO WAVES:

THIS MOBILE PHONE MEETS THE GOVERNMENT’S REQUIREMENTS

FOR EXPOSURE TO RADIO WAVES.

Your mobile phone is a radio transmitter and receiver. It is designed

and manufactured not to exceed the emission limits for exposure to

radio-frequency (RF) energy. These limits are part of comprehensive

guidelines and establish permitted levels of RF energy for the

general population. The guidelines are based on standards that were

developed by independent scientific organizations through periodic

and thorough evaluation of scientific studies. These guidelines include

a substantial safety margin designed to ensure the safety of all

persons, regardless of age and health.

The exposure standard for mobile phones employs a unit of

measurement known as the Specific Absorption Rate, or SAR.

The SAR limit set by public authorities such as the Federal

Communication Commission of the US Government (FCC), or by

Industry Canada, is 1.6 W/kg averaged over 1 gram of body tissue.

Tests for SAR are conducted using standard operating positions with

the mobile phone transmitting at its highest certified power level in

all tested frequency bands.

Although the SAR is determined at the highest certified power level, the

actual SAR level of the mobile phone while operating can be well below

the maximum value. This is because the mobile phone is designed to

operate at multiple power levels so as to use only the power required

to reach the network. In general, the closer you are to a wireless base

station antenna, the lower the power output of the mobile phone.

Before a mobile phone model is available for sale to the public,

compliance with national regulations and standards must be shown.

The highest SAR value for this model mobile phone when tested is

1.19 W/kg for use at the ear and 1.47 W/kg for use close to the body.

While there may be differences between the SAR levels of

various cellphones and at various positions, they all meet the

government requirement for RF exposure. For body-worn

operation, the cellphone meets FCC RF exposure guidelines

provided that it is used with a non-metallic accessory with the

handset at least 10 mm from the body. Use of other accessories

may not ensure compliance with FCC RF exposure guidelines.

Additional information on SAR can be found on the Cellular

Telecommunications & Internet Association (CTIA) Web site:

http://www.phonefacts.net

The World Health Organization (WHO) considers that present

scientific information does not indicate the need for any special

precautions for use of mobile phones. If individuals are concerned,

they might choose to limit their own or their children’s RF

exposure by limiting the length of calls, or using “hands-free”

devices to keep mobile phones away from the head and body. (fact

sheet n°193). Additional WHO information about electromagnetic

fields and public health are available on the following website:

http://www.who.int/peh-emf.

Note: This equipment has been tested and found to comply with the

limits for a Class B digital device pursuant to part 15 of the FCC

Rules. These limits are designed to provide reasonable protection

against harmful interference in a residential installation. This

equipment generates, uses and can radiate radio frequency energy

and, if not installed and used in accordance with the instructions, may

cause harmful interference to radio communications. However, there

is no guarantee that interference to radio or television reception,

which can be determined by turning the equipment off and on, the

user is encouraged to try to correct the interference by one or more

of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from

that to which the receiver is connected.

- Consult the dealer or an experienced radio/ TV technician for help.

Changes or modifications not expressly approved by the party

responsible for compliance could void the user’s authority to operate

the equipment.

For the receiver devices associated with the operation of a licensed

radio service (e.g. FM broadcast), they bear the following statement:

This device complies with Part 15 of the FCC Rules. Operation is

subject to the condition that this device does not cause harmful

interference.

For other devices, they bear the following statement:

This device complies with Part 15 of the FCC Rules. Operation is

subject to the following two conditions:

(1) this device may not cause harmful interference.

(2) this device must accept any interference received, including

interference that may cause undesired operation.

Your mobile phone is equipped with a built-in antenna. For optimal

operation, you should avoid touching it or degrading it.

As mobile devices offer a range of functions, they can be used in

positions other than against your ear. In such circumstances the

device will be compliant with the guidelines when used with headset

or usb data cable. If you are using another accessory ensure that

whatever product is used is free of any metal and that it positions the

mobile phone at least 10 mm away from the body.

• LICENSES

microSD Logo is a trademark.

The Bluetooth® word mark and logos are owned by

the Bluetooth SIG, Inc. and any use of such marks by

TCL Communication Ltd. and its affiliates is under

license. Other trademarks and trade names are

those of their respective owners.

ALCATEL ONETOUCH 5065N

Bluetooth Declaration ID

D026715

The Wi-Fi CERTIFIED Logo is a certification mark

of the Wi-Fi Alliance.

Google, the Google logo, Android, the Android logo,

Google Search

, Google Maps

, Gmail

, YouTube,

Android Market, Google Latitude

and Hangouts

are trademarks of Google Inc.

You have purchased a product which uses the open source

(http://opensource.org/) programs mtd, msdosfs, netfilter/iptables

and initrd in object code and other open source programs licensed

under the GNU General Public License and Apache License.

We will provide you with a complete copy of the corresponding

source codes upon request within a period of three years from the

distribution of the product by TCL.

You may download the source codes from:

http://sourceforge.net/projects/alcatel/files/

The provision of the source code is free of charge from internet.

Hearing Aid Compatibility

Your mobile phone is rated: «For Hearing Aid», to assist hearing

device users in finding mobile phones that may be compatible with

their hearing devices.

This device is HAC M3&T3 compatible. Reference ANSI C63.19-2011

For more information please visit our website:

http://www.alcatelonetouch.com.us

FCC ID: 2ACCJA006

This phone has been tested and rated for use with hearing aids for

some of the wireless technologies that it uses. However, there may

be some newer wireless technologies used in this phone that have

not been tested yet for use with hearing aids. It is important to

try the different features of this phone thoroughly and in different

locations, using your hearing aid or cochlear implant, to determine

if you hear any interfering noise. Consult your service provider

or the manufacturer of this phone for information on hearing aid

compatibility. If you have questions about return or exchange policies,

consult your service provider or phone retailer.

General information ��

• Website: www.alcatelonetouch.us

• Facebook: http://www.facebook.com/alcatelonetouchusa

• Twitter: http://www.twitter.com/alcatel1touch

• Hotline Number: In the United States, call 855-368-0829 for

technical support.

On our Internet site, you will find our FAQ (Frequently Asked

Questions) section. You can also contact us by e-mail to ask any

questions you may have.

An electronic version of this user guide is available in English and other

languages according to availability on our server:

www.alcatelonetouch.com.us

Your telephone is a transceiver that operates on GSM/GPRS/2G in

quad-band with 850/900/1800/1900 MHz or UMTS in tri-band with

2/4/5 MHz and LTE FDD B2/4/12.

Protection against theft (1)

Your mobile phone is identified by an IMEI (mobile phone serial

number) shown on the packaging label and in the product’s memory.

We recommend that you note the number the first time you use

your mobile phone by entering *#06# and keep it in a safe place.

It may be requested by the police or your operator if your mobile

phone is stolen.

(1) Contact your network operator to check service availability.

Disclaimer

There may be certain differences between the user manual

description and the mobile phone’s operation, depending on the

software release of your mobile phone or specific operator services.

TCL Communication shall not be held legally responsible for such

differences, if any, nor for their potential consequences, which

responsibility shall be borne by the operator exclusively.

MetroPCS Information ��

Service

You will need the following information when activating service:

• Your name, address and an eight-digit number that you will use to

access your account (your personal identification number “PIN”).

• Your serial number (IMEI) and SIM card number. To locate the serial

number, remove the phone from the box and remove the battery

cover from the phone. The serial number is located near the bar code.

It will be either 14 or 18 digits. The SIM card number can be located

below the bottom bar code on the back of the SIM card holder.

• If your phone does not have a removable battery, check the box label

or phone settings to locate the serial number.

• Your choice of MetroPCS plan and services including unlimited data,

talk and text plans.

• Install the battery, if applicable, and SIM card in your new phone by

following the step by step instructions in this phone’s User Guide.

• Once your phone is powered up, dial 1.888.8metro8 (1.888.863.8768)

to connect with an activation representative who will assist you in

activating your phone. You can also activate your phone online by

visiting metropcs.com. (As soon as your service is activated, be sure to

fully charge the phone’s battery before using it again.)

Don’t hesitate to ask your MetroPCS representative for more

information on additional features and services or visit metropcs.com.

Account Detail:

• Text Message Reminder� MetroPCS provides a text message

reminder on your phone before payment is due.

• E-statement� View your statement summary online.

(Only available in select states.)

• Call Detail� View your call detail online for a listing of all local calls

made during the service cycle. (Additional charge applies.)

Payment Options:

There are several ways to pay for your MetroPCS service.

• Auto Pay� Your credit or debit card is automatically debited five days

before payment is due.

• Express Pay� Pay by credit or debit card online at metropcs.com.

• Drop Box�* Drop a check made payable to MetroPCS or money

order in a MetroPCS store drop box.

• By Mail� Include your account number and phone number on your

check or money order and mail to: MetroPCS, P.O. Box 5119, Carol

Stream, IL 60197-5119.

• By Phone via Automated System� Pay by credit or debit card

from your MetroPCS phone by dialing 1.888.8metro8. (Convenience

fee applies.)

• Store Payment Machine�* Accepts cash, debit or credit card (with

PIN). (Convenience fee applies.)

• Over the Counter�* Pay at an Authorized Payment Location with

cash, check, credit or debit card. (Fees vary based on location.)

• eWallet� Sign up for MyAccount through metropcs.com and create

your own secure eWallet where you can safely store cards for quick

payment and set up auto pay.

• Text to Pay� The secure and easy way to pay your monthly MetroPCS

service. Register your credit or debit card with the MetroPCS eWallet

service and simply respond to a text from PAYNOW (729699) to pay.

* Not available at all locations.

MyMetro®

• Manage your MetroPCS account right on your phone.

By dialing any of the customer service numbers you can change your rate

plan, change your features and pay your bill. Just follow the instructions

on your phone.

For Assistance:

Please visit your local MetroPCS store or refer to the following options

if you need additional assistance.

• Sign up for MyAccount to view account details, check your balance,

make a payment, manage eWallet and more.

• MetroPCS automated customer service

from any phone......................................1.888.8metro8

and follow the prompts (1.888.863.8768)

• Online information...................................metropcs.com

Please follow us at:

@MetroPCS

facebook.com/Metropcs

Coverage: Coverage and services not available everywhere.

Nationwide long distance only available to the continental U.S.

and Puerto Rico. Coverage, rates, services and features subject to

change. Text Messages: Text messages can only be sent while in a

MetroPCS coverage area or in a compatible roaming area. No guarantee

of text message delivery. General: Family Plan is limited to five lines

attached to one account and use of qualifying phones. Limited time offer.

Certain restrictions apply. Phone selection and availability may vary by

store. Compatible MetroPCS device required; not all features or plans

available with all devices. MetroPCS features and services for personal

use only. Not all services are available in all covered areas. Data Plans:

For $30, $40, and $50 plans, full available speeds apply up to monthly

high-speed data allotment; then speeds slowed to average MetroPCS

network speeds for remainder of billing cycle. Your phone will continue

to indicate that it is receiving a MetroPCS 4G or 4G LTE signal even

if your usage is not at full available speed. Wi-Fi usage does not count

toward your monthly data allotment. Use of some content, features, or

services may incur separate, additional charges and/or require a qualifying

data plan or access to Wi-Fi connection. Data Top-Up purchase provides

an additional 1GB of high speed data. Data Top-Up allotments may only

be used during the Billing Cycle in which they were purchased.

Abnormal Usage: Service may be slowed, suspended, terminated,

or restricted for misuse, abnormal use, interference with our network

or ability to provide quality service to other users, or roaming usage

predominance. Customers who use an extremely high amount of

data in a cycle will have their data usage de-prioritized compared to

other customers for that cycle in times and locations when competing

network demands occur, resulting in relatively slower speeds. See store

or metropcs.com for coverage, details and Terms and Conditions of

Service (including arbitration provision).

property are the exclusive properties of T-Mobile USA, Inc. All other

trademarks and other intellectual property are the properties of their

Your device may not work if you alter its original software. This device

will only operate with firmware versions that have been approved for

use by MetroPCS and the device manufacturer. If unauthorized firmware

is placed on the device it will not function.

Hearing aid compatibility: This phone has been tested and rated

for use with hearing aids for some of the wireless technologies that it

uses. However, there may be some newer wireless technologies used

in this phone that have not been tested yet for use with hearing aids.

It is important to try the different features of this phone thoroughly

and in different locations, using your hearing aid or cochlear implant,

to determine if you hear any interfering noise. Consult your service

provider or the manufacturer of this phone for information on hearing

aid compatibility. If you have questions about return or exchange policies,

consult your service provider or phone retailer.

Your phone’s GPS system is enabled by default in order to permit use of

planned future services; see your phone’s manual for instructions should

you wish to disable your GPS for non-911 purposes.

MetroPCS Terms and Conditions of Service (“Agreement”)

For the most recent and up-to-date version of the MetroPCS Terms

and Conditions of Service to which you agree and will be bound when

you activate, use, change or pay for your MetroPCS service, please visit

metropcs.com/terms.

Welcome to MetroPCS. We are pleased that you have selected us as

your wireless carrier. Our Terms and Conditions of Service are available

at https://www.metropcs.com/terms-conditions/terms-conditions-

service.html. These Terms and Conditions of Service apply to all devices

and wireless services provided by us to you and consist of several parts,

which may be amended from time to time.

In the event that the terms and conditions relating to a feature you may

have selected or may be included in your Rate Plan conflict with the

MetroPCS Terms and Conditions of Service, the MetroPCS Terms and

Conditions of Service shall control.

By: (a) giving us a written or electronic signature or telling us orally

that you accept the MetroPCS Terms and Conditions of Service; (b)

activating Service (if you are a new subscriber); (c) using your Service

after your Service is activated or after you make a change or addition

to your Service; (d) paying for the Service; or (e) failing to activate

Service within 30 days after the purchase of your wireless device, unless

you return your wireless device within MetroPCS’ applicable return

period, you agree to the MetroPCS Terms and Conditions of Service

and the terms and conditions of service and use related to any feature

you may have selected or may be included in your Rate Plan, including,

but not limited to:

• You waive your right to a jury trial in disputes with MetroPCS;

• Your disputes with MetroPCS will be decided by an arbitrator;

• You waive your right to institute or participate in class action litigation

against MetroPCS;

• You will provide MetroPCS with accurate information about yourself;

• MetroPCS may communicate with you from time to time about

your Service;

• You will pay all taxes and regulatory fees even if your rate plan is

inclusive of taxes and regulatory fees; and

• MetroPCS may terminate your Service if you fail to timely pay for

your Service or violate the Terms and Conditions of Service in any

way, including abuse of the Service or violations of applicable laws.

Customer Service� If you have any questions regarding your

Service or information in this Agreement, you may call our

activation center at 1-888-8metro8 (1�888�863�8768)�

Billing for Premium and Third-Party Services

California Residents Only

Certain parties besides MetroPCS have the ability to place charges

on your bill for premium services. You may access these services and

authorize the placement of charges on your bill through your phone

or online account. MetroPCS also provides customers, at no additional

cost, with the ability to restrict the placement of charges for premium

and third-party services on your account. Contact customer care or go

to www.metropcs.com/blocking for more information.

Wi-Fi Calling

Wi-Fi Calling allows you to make and receive phone calls and messages

over a Wi-Fi connection.

Important! You must have an E911 address registered with your

account in order to use Wi-Fi Calling. Log into your account at

metropcs.com and go to your profile to register your address. You can

also register an E911 address via the myMetro® app.

12 Month Limited Warranty

TCL Communication Ltd. warrants to the original retail purchaser of

this wireless device that should this product or part thereof during

normal consumer usage and condition be proven to be defective in

material or workmanship that results in product failure within the

first twelve (12) months from the date of purchase as shown on your

original sales receipt from an authorized sales agent. Such defect(s)

will be repaired or replaced (with new or rebuilt parts) at the

company’s option without charge for parts or labor directly related

to the defect(s). Batteries, power adapters, and other accessories sold

as in box items are also warranted against defects and workmanship

that results in product failure within the first twelve (12) month

period from the date of purchase. This warranty extends to products

purchased and sold within the United States.

The limited warranty for your wireless device will be voided if any of

the following conditions occur:

• Non-compliance with the instructions for use or installation, or

with technical and safety standards applicable in the geographical

area where your phone is used;

• Connection to any equipment not supplied or not recommended

by TCL Communication Ltd.;

• Modification or repair performed by individuals not authorized by

TCL Communication Ltd. or its affiliates;

• Changes to the device operating system by the user or third party

applications;

• Acts of god such as inclement weather, lightning, power surges,

fire, humidity, infiltration of liquids or foods, chemical products,

download of files, crash, high voltage, corrosion, oxidation;

• Removal or altering of the wireless device’s event labels or serial

numbers (IMEI);

• Damage from exposure to water or other liquids, moisture,

humidity, excessive temperatures or extreme environmental

conditions, sand, excess dust and any condition outside the

operating guidelines;

• Rooted devices;

• Damage as result of physical abuse regardless of cause.

There are no express warranties, whether written, oral or implied,

other than this printed limited warranty or the mandatory warranty

provided by your jurisdiction. In no event shall TCL Communication

Ltd. or any of its affiliates be liable for incidental or consequential

damages of any nature whatsoever, including but not limited to

commercial loss, to the full extent those damages can be disclaimed

by law. Some states do not allow the exclusion or limitation of

incidental or consequential damages, or limitation of the duration of

implied warranties, so the preceding limitations or exclusions may

not apply to you.

How to obtain Support: Contact the customer care center by calling

(855-368-0829) or going to (http://www.alcatelonetouch.us). We

have placed many self-help tools that may help you to isolate the

problem and eliminate the need to send your wireless device in for

service. In the case that your wireless device is no longer covered

by this limited warranty due to time or condition, you may utilize our

out of warranty repair options.

Electronic Recycling

For more information on Electronic Recycling, please:

1) Visit ALCATEL ONETOUCH Electronic Recycling Program

website at http://www.alcatelonetouch.us/electronic-recycling-

program, or

2) Call ALCATEL ONETOUCH US Customer Support at 1-855-

368-0829.

Troubleshooting��

Before contacting the service center, you are advised to follow the

instructions below:

• You are advised to fully charge ( ) the battery for optimal operation.

• Avoid storing large amounts of data in your phone as this may

affect its performance.

• Use Factory data reset and the upgrade tool to perform phone

formatting or software upgrading. ALL User phone data: contacts,

photos, messages and files, downloaded applications will be lost

permanently. It is strongly advised to fully backup the phone data

and profile before doing formatting and upgrading.

Carry out the following checks:

My phone is frozen or cannot be switched on

• Check the battery power level, charge for at least 20 minutes.

• If it still does not work, please reset the phone using the Power

key and the Volume up key.

My phone has not responded for several minutes

• Restart your phone by pressing and holding the Power key.

My phone turns off by itself

• Check that your screen is locked when you are not using your

phone, and make sure the Power key is not mis-contacted due

to unlocked screen.

• Check the battery charge level.

My phone cannot charge properly

• Make sure that your battery is not completely discharged; if the

battery power is empty for a long time, it may take around 20

minutes to display the battery charger indicator on the screen.

• Make sure charging is carried out under normal conditions (0°C

(32°F) to +40°C (104°F)).

• When abroad, check that the voltage input is compatible.

My phone cannot connect to a network or “No service”

is displayed

• Try connecting in another location.

• Verify the network coverage with your service provider.

• Check with your service provider that your SIM card is valid.

• Try selecting the available network(s) manually.

• Try connecting at a later time if the network is overloaded.

My phone cannot connect to the Internet

• Check that the IMEI number (press *#06#) is the same as the one

printed on your warranty card or box.

• Make sure that the internet access service of your SIM card is

available.

• Check your phone's Internet connecting settings.

• Make sure you are in a place with network coverage.

• Try connecting at a later time or another location.

Invalid SIM card

• Make sure the SIM card has been correctly inserted (see “Inserting

or removing the SIM card”).

• Make sure the chip on your SIM card is not damaged or scratched.

• Make sure the service of your SIM card is available.

Unable to make outgoing calls

• Make sure you have dialed a valid number and have touched .

• For international calls, check the country and area codes.

• Make sure your phone is connected to a network, and the network

is not overloaded or unavailable.

• Check your subscription status with your service provider (credit,

SIM card valid, etc.).

• Make sure you have not barred outgoing calls.

• Make sure that your phone is not in airplane mode.

Unable to receive incoming calls

• Make sure your phone is switched on and connected to a network

(check for overloaded or unavailable network).

• Check your subscription status with your service provider (credit,

SIM card valid, etc.).

• Make sure you have not forwarded incoming calls.

• Make sure that you have not barred certain calls.

• Make sure that your phone is not in airplane mode.

The caller’s name/number does not appear when a call is

received

• Check that you have subscribed to this service with your service

provider.

• Your caller has concealed his/her name or number.

I cannot find my contacts

• Make sure your SIM card is not broken.

• Make sure your SIM card is inserted properly.

• Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

• You can adjust the volume during a call by pressing the Volume

Up/Down key.

• Check the network strength .

• Make sure that the receiver, connector or speaker on your phone

is clean.

I am unable to use the features described in the manual

• Check with your service provider to make sure that your

subscription includes this service.

• Make sure this feature does not require an ALCATEL ONETOUCH

accessory.

When I select a number from my contacts, the number

cannot be dialed

• Make sure that you have correctly recorded the number in your file.

• Make sure that you have selected the country prefix when calling a

foreign country.

I am unable to add a contact in my contacts

• Make sure that your SIM card contacts are not full; delete some files

or save the files in the phone contacts.

My callers are unable to leave messages on my voicemail

• Contact your service provider to check service availability.

I cannot access my voicemail

• Make sure your service provider's voicemail number is correctly

entered in "Voicemail number".

• Try later if the network is busy.

I am unable to send and receive MMS

• Check your phone memory availability as it might be full.

• Contact your service provider to check service availability and

check MMS parameters.

• Verify the server center number or your MMS profile with your

service provider.

• The server center may be swamped, try again later.

SIM card PIN locked

• Contact your service provider to obtain the PUK code (Personal

Unblocking Key).

I am unable to connect my phone to my computer

• Check that your USB driver is installed properly.

• Check that you have marked the checkbox of USB debugging in

USB connection options.

• Make sure that you’re using the right cable from the box.

I am unable to download new files

• Make sure there is sufficient phone memory for your download.

• Check your subscription status with your service provider.

The phone cannot be detected by others via Bluetooth

• Make sure that Bluetooth is turned on and your phone is visible

to other users .

• Make sure that the two phones are within Bluetooth’s detection

range.

How to make your battery last longer

• Make sure you follow the complete charge time (minimum 2.5

hours).

• After a partial charge, the battery level indicator may not be exact.

Wait for at least 20 minutes after removing the charger to obtain

an exact indication.

• Switch on the backlight upon request.

• Extend the email auto-check interval for as long as possible.

• Update news and weather information on manual demand, or

increase their auto-check interval.

• Exit background-running applications if they are not being used

for a long time.

• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.

The phone will become warm following prolonged calls,

game playing, internet surfing or running other complex

applications�

• This heating is a normal consequence of the CPU handling

excessive data. Ending above actions will make your phone return

to normal temperatures.

ALCATEL is a trademark of Alcatel-Lucent

and is used under license by

TCL Communication Ltd.

TCL Communication Ltd. reserves

the right to alter material

or technical specification

without prior notice.

All "Signature" ringtones embedded in this phone have been

composed, arranged and mixed by NU TROPIC (Amar Kabouche).

TCL Communication A006 HSUPA/HSDPA/UMTS Tri-band / GSM quadband/LTE Tri-band mobile phone User Manual TempConfidential POP 3 5 4G 5065N MPCS USA QG 20160524

TCL Communication Ltd. HSUPA/HSDPA/UMTS Tri-band / GSM quadband/LTE Tri-band mobile phone TempConfidential POP 3 5 4G 5065N MPCS USA QG 20160524

Contents

TempConfidential_POP 3-5 4G_5065N_MPCS_USA_QG_20160524

Navigation menu

Namespaces

Views

Navigation