TCL Communication A011 GSM Quad-band/UMTS Quad-band/LTE Penta-band mobile phone User Manual POP 3 5 5 4G 5054A Standard USA QG 20150923 final

TCL Communication Ltd. GSM Quad-band/UMTS Quad-band/LTE Penta-band mobile phone POP 3 5 5 4G 5054A Standard USA QG 20150923 final

POP 3-5.5 4G_5054A_Standard_USA_QG_20150923_final

1
English - CJB35H1ALAAA
Quick Start Guide
Thank you for buying ALCATEL ONETOUCH 5054A. We hope
you will enjoy your high-quality mobile communication experience.
For more information about how to use your cellphone, please visit
www.alcatelonetouch.com to download the complete user manual.
From the website, you can consult the FAQ, perform software
upgrades, etc.

TM
5054A
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PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when holding
your device near your ear while the loudspeaker is in use.
www.sar-tick.com
This product meets applicable national SAR
limits of 1.6 W/kg. The specific maximum SAR
values can be found on page 30 of this user
guide.
When carrying the product or using it while
worn on your body, either use an approved
accessory such as a holster or otherwise
maintain a distance of 15 mm from the body
to ensure compliance with RF exposure
requirements. Note that the product may
be transmitting even if you are not making a
phone call.
1
Your mobile ������������������
1�1 Keys and connectors
Micro-USB Connector
Front camera
Headset connector
Proximity &
Light Sensor
Home key
Touch screen
Back key
Menu key
Table of Contents
1 Your mobile ��������������������������������������������������������������������� 3
2 Text input ���������������������������������������������������������������������� 14
3 Phone call ���������������������������������������������������������������������� 15
4 Contacts ������������������������������������������������������������������������ 17
5 Messaging����������������������������������������������������������������������� 18
6 Email ������������������������������������������������������������������������������ 19
7 Getting connected �������������������������������������������������������� 20
8 Find my location using GPS satellites ������������������������ 22
9 Data backup ������������������������������������������������������������������ 22
10 Factory data reset �������������������������������������������������������� 23
11 Applications & Internal storage ���������������������������������� 23
12 Making the most of your phone ���������������������������������� 24
Safety and use ������������������������������������������������������������������������� 26
General information �������������������������������������������������������������� 35
Warranty ��������������������������������������������������������������������������������� 36
Troubleshooting���������������������������������������������������������������������� 38
LED indicator
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Camera
Camera Flash/
Flashlight
Power key
Volume key
Back key
• Touch to go back to the previous screen, or to close
a dialog box, options menu, the notification panel, etc.
Home key
• From any application or screen, touch to return to the
Home screen.
• Long press to pop up Google search icon. Slide your
finger to the icon to open Google search.
Menu key
• Touch to view recently used applications.
• Touch to close any application.
• Touch the brush icon on the bottom of the screen to
close all applications.
Power key
• Press: Lock the screen/Light up the screen.
• Press and hold: Show the popup menu to select from
Power off/Restart/Airplane mode.
• Press and hold the Power key and Volume down key
to capture a screenshot.
• Press and hold the power key for 8 seconds to power
off or hold it for 10 seconds or more to force reboot.
Volume Keys
• In call mode, adjusts the earpiece or headset volume.
• In Music/Video/Streaming mode, adjusts the media
volume.
• In general mode, adjusts the ringtone volume.
• Mutes the ringtone of an incoming call.
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1�2 Getting started
1�2�1 Set up
Removing or installing the back cover
Inserting or removing the SIM card
You must insert your SIM card to make phone calls.
Place the SIM card with the chip facing downwards and slide it into
its housing. Make sure that it is correctly inserted. To remove the SIM
card, press and slide it out.
Your phone only supports micro-SIM card. Do not attempt
to insert other SIM types like mini and nano cards,
otherwise you may damage your phone.
Installing the microSD card
Place the microSD card with the chip facing downwards and slide it
into its housing. Make sure that it is correctly inserted. To remove the
microSD card, press and slide it out.
Charging the battery
To charge the battery, connect the charger to your phone and mains
socket. You can also charge your phone via a USB cable.
To reduce power consumption and energy waste, when the
battery is fully charged, disconnect your charger; switch off
Wi-Fi, GPS, Bluetooth or background-running applications
when not in use; reduce the backlight time, etc.
1�2�2 Power on your phone
Hold down the Power key until the phone powers on. It will take a
few seconds before the screen lights up.
Set up your phone for the first time
The first time you power on the phone, you should set the following
options: Language, Date and time, etc.
Even if no SIM card is installed, your phone will still power on and
you will be able to connect to a Wi-Fi network, set up screen lock
and use some of the phone's features.
1�2�3 Power off your phone
Hold down the Power key from the Home screen until the phone
options appear, select Power off.
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1�3 Home screen
You can move all of the items (applications, shortcuts, folders and
widgets) you use most frequently to your Home screen for quick
access. Touch the Home key to switch to the Home screen.
Touch to enter application list.
Status bar
• Status/Notification indicators
• Touch and drag down to open
the notification panel.
Touch an icon to open an application,
folder, etc.
Favorite tray applications
• Touch to enter the application.
• Long press to move or change
applications.
Search bar
• Touch to enter text search screen.
• Touch to enter voice search screen.
The Home screen is provided in an extended format to allow more
space for adding applications, shortcuts etc. Slide the Home screen
horizontally left and right to get a complete view.
1�3�1 Using the touchscreen
Touch
To access an application, touch it with your finger.
Long press
Long press the item to enter the available options.
Drag
Place and hold your finger on the screen to drag an object to
another location.
Slide/Swipe
Slide the screen up and down to scroll through the applications,
images, web pages, etc.
Flick
Similar to swiping, but flicking is faster.
Pinch/Spread
Place your fingers of one hand on the screen surface and draw them
apart or together to scale an element on the screen.
Rotate
Automatically change the screen orientation from portrait to
landscape by turning the phone sideways to have a better view.
1�3�2 Status bar
From the status bar, you can view both phone status (to the right
side) and notification information (to the left side).
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Status icons
GPRS connected No signal
GPRS in use Alarm is set
EDGE connected Bluetooth is on
EDGE in use Connected to a
Bluetooth device
3G connected Speakerphone is on
3G in use Roaming
HSPA (3G+) connected Headset connected
HSPA (3G+) in use No SIM card installed
HSPA+ connected Vibrate mode
HSPA+ in use Battery is very low
4G connected Battery is low
4G in use Battery is partially
drained
Signal strength Battery is full
Wi-Fi is on Battery is charging
Connected to a Wi-Fi
network GPS is on
Airplane mode
Notification icons
New Gmail message Missed call
New Email message Call forwarding is on
New text or multimedia
message Connected to VPN
Problem with SMS or
MMS delivery Song is playing
New Google Hangouts
message Radio is on
New voicemail Uploading data
Upcoming event Download finished
Screenshot captured Select input method
Both USB tethering and
portable hotspot are on
An open Wi-Fi network
is available
USB tethering is on Phone is connected via
USB cable
Portable Wi-Fi hotspot
is on System update available
More notifications are
hidden
Carrier data use
threshold approaching
or exceeded
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Touch and drag down the Status bar to open the Quick settings panel
or Notification panel. Touch and drag up to close it. When there are
notifications, you can touch them to access notifications directly.
Notification panel
When there are notifications, touch and drag down the Status bar
to open the Notification panel to read more detailed information.
Touch to clear all event–based
notifications (other ongoing
notifications will remain).
Touch to switch to the Quick settings
panel.
Quick settings panel
Touch and drag down the Notification panel or touch to open
the Quick settings panel. You can enable or disable functions or
change modes by touching the icons.
Touch to enter user screen.
Touch to access Settings, where you can
set more items.
1�3�3 Lock/Unlock your screen
To protect your phone and privacy, you can lock the phone screen by
creating a variety of patterns, PIN or password etc.
1�3�4 Personalize your Home screen
Add
You can long press a folder, an application, or a widget to activate
the Move mode and drag the item to any Home screen you prefer.
Reposition
Long press the item to be repositioned to activate the Move mode,
drag the item to the desired position and then release. You can
move items both on the Home screen and the Favorites tray. Hold
the icon on the left or right edge of the screen to drag the item to
another Home screen.
Remove
Long press the item to be removed to activate the Move mode,
drag the item up to the top of the icon, and release after the
item turns red.
Create folders
To improve the organization of items (shortcuts or applications) on
the Home screen, you can add them to a folder by stacking one item
on top of another. To rename a folder, open it and touch the folder’s
title bar to input the new name.
Wallpaper customization
Touch Settings on the applications screen then touch Display\
Wallpaper to customize wallpaper.
1�3�5 Volume adjustment
You can set the ringer, media and phone ringtone volumes to your
preference by pressing the Volume up/down key, or touching
Settings\Sound & notification\Media volume to set the volume.
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2
Text input ����������������������
2�1 Using Onscreen Keyboard
Onscreen Keyboard settings
Touch Settings\Language & input, touch the keyboard you want
to set up and a series of settings will become available for your
selection.
Adjust the Onscreen Keyboard orientation
Turn the phone sideways or upright to adjust the Onscreen Keyboard
orientation. You can adjust it by changing the settings (Touch
Settings\Display\When device is rotated\Rotate screen
contents).
2�1�1 Keyboard
Touch to switch
between symbol and
numeric keyboard.
Long press to
select symbols.
Touch to enter
text or numbers.
Touch to input comma; touch
& hold to show input options.
Touch to switch
"abc/Abc" mode;
Touch & hold to
switch "abc/ABC"
mode.
2�2 Text editing
You can edit the text you have entered.
• Long press or double touch within the text you would like to edit.
• Drag the tabs to change the highlighted selection.
• The following options will show: Select all , Cut , Copy
and Paste .
• Touch the icon to go back without any action.
3 Phone call �����������������
3�1 Placing a call
To make a call when the phone is active, go to the Home screen and
touch the Call icon in the Favorites tray.
Touch to send
message to
the previewed
number.
Touch to call
the previewed
number.
Slide to access the
RECENTS and
CONTACTS.
Touch to hide/
display keyboard.
Display the
suggested
number(s).
Touch
and hold
to access
voicemail.
Enter the desired number from the keyboard directly and touch
to place the call or select a contact from CONTACTS or
RECENTS by sliding or touching tabs, then you can make the call.
The number you entered can be saved to Contacts by touching
and then touching Create new contact.
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If you make a mistake, you can delete the incorrect digits by
touching .
To hang up a call, touch .
3�2 Answering or rejecting a call
When you receive a call:
• Slide the icon to the right to answer;
• Slide the icon to the left to reject;
• Slide the icon upwards to reject the call by sending a preset
message.
To mute the ringtone volume of an incoming call, press the Volume
up/down key or turn the phone over (when the Settings\
Gestures\Turn over to mute option is activated).
3�3 Consulting your call memory
You can access your call memory by touching RECENTS tab from
the Call screen to view full call history.
4
Contacts �������������������
You can view and create contacts on your phone and synchronize
these with your Gmail contacts or other applications on the web
or on your phone.
4�1 Adding a contact
Touch to open the applications list, then touch the Contacts
icon. To create a new contact, touch the icon in the
contacts list.
4�2 Importing, exporting and sharing
contacts
From the Contacts screen, touch the icon to open the options
menu, touch Import/Export, then select Import from SIM card,
Export to SIM card, Import from phone storage, Export to
phone storage or Share visible contacts.
To import/export a single contact from/to your SIM card, select
the contact you want to import/export, and touch the /icon
to confirm.
To import/export all contacts from/to your SIM card, touch the
icon and then the /icon to confirm.
You can share a single contact or contacts with others by sending the
contact's vCard to them via Bluetooth, Gmail, etc.
Touch a contact you want to share, touch the icon and Share
from the contact details screen, and then select the application to
perform this action.
4�3 Synchronizing contacts in multiple
accounts
Contacts, data or other information can be synchronized from
multiple accounts, depending on the applications installed on your
phone.
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5
Messaging �����������������
You can create, edit and receive SMS and MMS with this phone.
To open Messaging, touch the Application tab from the Home screen,
then select Messaging.
To check messages stored in your SIM card, touch the
icon from the Messaging screen, then touch Settings\
Manage SIM messages.
5�1 Write message
On the message list screen, touch the new message icon to write
text/multimedia messages.
Touch to create a new message.
• Touch to view the whole message thread.
• Long press to activate delete mode.
Sending a text message
Enter the mobile phone number of the recipient in the To bar or
touch to add recipients and touch the Send message bar to
enter the text of the message. Touch the icon to insert emotions
or icons. When finished, touch to send the text message.
An SMS of more than 160 characters will be charged as
several SMS. Specific letters (accent) will also increase the
size of the SMS. This may cause multiple SMS to be sent to
your recipient.
Sending a multimedia message
MMS enables you to send video clips, images, photos, animations,
slides, and sounds to other compatible phones and email addresses.
An SMS will be converted to MMS automatically when media files
(image, video, audio, slides, etc.) are attached or Subject or email
addresses added.
6 Email �������������������������
Besides your Gmail account, you can also set-up external POP3,
IMAP or Outlook email accounts in your phone.
To access this feature, touch the Application tab from the Home
screen, then select Email.
An email setup wizard will guide you through the steps to set up
an email account.
• Enter the email address.
• Touch NEXT. If the account you entered is not provided by
your service provider in the phone, you will be prompted to go
to the email account settings screen to enter settings manually.
Alternatively, you can touch MANUAL SETUP to directly enter
the incoming and outgoing settings for the email account you are
setting up.
• Enter the account name and display name in outgoing emails.
• To add another email account, you can touch the icon and
Settings. Touch Add account to create.
To create and send emails
• Touch the icon from the Inbox screen.
• Enter recipient(s) email address (es) in the To field.
• If necessary, touch the icon beside To field to add Cc/Bcc to
add a copy or a blind carbon copy to the message.
• Enter the subject and the content of the message.
• Touch to add an attachment.
• Finally, touch to send�
• If you do not want to send the mail right away, you can touch the
icon and Save draft keys or touch the Back key to save a copy.
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7
Getting connected �������
To connect to the Internet with this phone, you can use GPRS/
EDGE/3G/4G networks or Wi-Fi, whichever is most convenient.
7�1 Connecting to the Internet
7�1�1 GPRS/EDGE/3G/4G
The first time you turn on your phone with your SIM card inserted,
it will automatically configure your network service: GPRS, EDGE,
3G or 4G.
To check the network connection you are using, touch Settings\
More���\Mobile networks, and touch Access Point Names or
Network operators.
7�1�2 Wi-Fi
Using Wi-Fi, you can connect to the Internet when your phone is
within range of a wireless network. Wi-Fi can be used on your phone
even without a SIM card inserted.
To turn Wi-Fi on and connect to a wireless network
• Touch Settings\Wi-Fi.
• Touch the switch to turn on/off Wi-Fi.
• The detailed information of detected Wi-Fi networks is displayed in
the Wi-Fi networks section.
• Touch a Wi-Fi network to connect. If the network you selected is
secured, you are required to enter a password or other credentials
(you can contact the network carrier for details). When finished,
touch CONNECT.
7�2 Browser ��������������������������������������
Using the Browser, you can enjoy surfing the Web.
To start browsing, touch the Application tab from the Home screen,
then select Browser.
To go to a web page
On the Browser screen, touch the URL box at the top, enter the
address of the web page, and then confirm.
7�3 Connecting to a computer
With the USB cable, you can transfer media files and other files
between your internal storage and the computer.
To connect your phone to the computer:
• Use the USB cable that came with your phone to connect
the phone to a USB port on your computer. You will receive a
notification that the USB is connected.
• If you use MTP or PTP, your phone will be automatically connected.
Before using MTP, make sure that the driver (Windows
Media Player 11 or higher version) has been installed.
To locate data you have transferred or downloaded in your
internal storage:
• Touch to open the applications list.
• Touch File Manager.
All data you have downloaded is stored in the File Manager. Here
you can view media files (videos, photos, music and others), rename
files, install applications into your phone, etc.
7�4 Sharing your phone's mobile data
connection
You can share your phone's mobile data connection with a single
computer via USB cable (USB tethering) or with up to eight devices
at once by turning your phone into a portable Wi-Fi hotspot.
To turn on USB tethering or Portable Wi-Fi hotspot
• Touch Settings\More���\Tethering & portable hotspot.
• Touch the switch of USB tethering or Portable Wi-Fi
hotspot to activate this function.
These functions may incur additional network charges
from your network carrier. Extra fees may also be charged
in roaming areas.
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8
Find my location using
GPS satellites ����������������
To activate your phone’s global positioning system (GPS) satellite
receiver:
• Touch Settings\Location.
• Touch the switch to turn on Google's location service.
You can then open Maps to find your location:
Use your phone’s GPS satellite receiver to pinpoint your location
within an accuracy as close as several meters (“street level”). The
process of accessing the GPS satellite and setting your phone's
precise location for the first time will require up to 5 minutes. You
will need to stand in a place with a clear view of the sky and avoid
moving. After this, GPS will only need 20-40 seconds to identify your
precise location.
9 Data backup ������������������
This phone enables you to back up your phone’s settings and other
application data to Google servers, with your Google account.
If you replace your phone, the settings and data you’ve backed up
are restored onto the new phone the first time you sign in with
your Google account.
To activate this function:
• Touch Settings\Backup & reset
• Touch the switch of Back up my data.
When this function is activated, a wide variety of settings and data
is backed up, including your Wi-Fi passwords, bookmarks, a list of
the applications you’ve installed, the words you’ve added to the
dictionary used by the onscreen keyboard, and most of the settings
that you configure with the Settings application. If you deactivate this
option, you stop backing up your settings, and any existing backups
are deleted from Google servers.
10 Factory data reset
To activate factory data reset:
• Touch Settings\Backup & reset\Factory data reset�
• Touch the RESET PHONE.
Resetting the phone will erase all of your personal data from internal
phone storage, including information about your Google account,
any other accounts, your system and application settings, and any
downloaded applications. If you reset the phone in this way, you’re
prompted to re-enter the same kind of information as when you
first started Android.
When you are unable to power on your cellphone, you can perform
a factory data reset by pressing the Power key and the Volume up
key at the same time until the screen lights up.
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11
Applications &
Internal storage ������
11�1 Applications
With this phone, some built-in Google applications and other third
party applications are available for your convenience.
With the built-in applications, you can
• Communicate with friends.
• Exchange messages or emails with friends.
• Track your location, view traffic situations, search for locations and
get navigation information to your destination.
• Download more applications from the Google Play Store and
more.
For more information about these applications, please check the
online user manual at: www.alcatelonetouch.com.
11�2 Internal storage
Touch Settings\Storage to display the amount of internal phone
storage used by the operating system, its components, applications
(including those you downloaded), permanent and temporary data.
If a warning message comes up saying that phone memory
is limited, you are required to free up space by deleting
some unwanted applications, downloaded files, etc.
12
Making the most of
your phone ��������������
You can download software upgrades for free from the website
(www.alcatelonetouch.com).
12�1 Upgrade
You can use the Over-the-air Upgrade tool to update your phone's
software.
12�1�1 Over-the-air Upgrade
Using the Over-the-air Upgrade tool you can update your phone's
software.
To access System updates, touch Settings\About phone\System
updates. Or you can touch icon to open the applications list.
Then touch System Updates. When there is a new version can be
updated, one indicator will be shown on System updates menu. If
you want to update the system, please touch System Updates and
then the button , after it is done please touch Install to complete
the upgrade. Now your phone's software will be the latest version.
You should turn on data connection before searching for updates.
Settings for auto-check intervals is also available once you restart
the phone.
If you have chosen auto-check, when the system discovers the
new version, dialog will pop up to choose download or ignore, the
notification also will show in status bar.
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Safety and use ����������������������
We recommend that you read this chapter carefully before using your
mobile phone. The manufacturer disclaims any liability for damage, which
may result as a consequence of improper use or use contrary to the
instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving a vehicle
constitutes a real risk, even when the hands-free kit is used (car kit,
headset...), drivers are requested to refrain from using their mobile phone
when the vehicle is not parked. Check the laws and regulations on the
use of wireless mobile phones and their accessories in the areas where
you drive. Always obey them. The use of these devices may be prohibited
or restricted in certain areas.
When driving, do not use your mobile phone and headphone to listen
to music or to the radio. Using a headphone can be dangerous and
forbidden in some areas.
When switched on, your mobile phone emits electromagnetic waves that
can interfere with the vehicle’s electronic systems such as ABS anti-lock
brakes or airbags. To ensure that there is no problem:
-do not place your mobile phone on top of the dashboard or within an
airbag deployment area,
-check with your car dealer or the car manufacturer to make sure that
the car’s electronic devices are shielded from mobile phone RF energy.
• CONDITIONS OF USE:
You are advised to switch off the mobile phone from time to time to
optimize its performance.
Remember to abide by local authority rules of mobile phone use on
aircrafts.
Operational Warnings: Obey all posted signs when using mobile devices
in public areas.
Follow Instructions to Avoid Interference Problems: Turn off your mobile
device in any location where posted notices instruct you to do so. In
an aircraft, turn off your mobile device whenever instructed to do so
by airline staff. If your mobile device offers an airplane mode or similar
feature, consult airline staff about using it in flight.
Switch the mobile phone off when you are in health care facilities,
except in designated areas. As with many other types of equipment
now in regular use, mobile phones can interfere with other electrical or
electronic devices, or equipment using radio frequency.
Switch the mobile phone off when you are near gas or flammable liquids.
Strictly obey all signs and instructions posted in a fuel depot, gas station,
or chemical plant, or in any potentially explosive atmosphere.
When the mobile phone is switched on, it should be kept at least 15 cm
from any medical device such as a pacemaker, a hearing aid or insulin
pump. In particular when using the mobile phone you should hold it
against the ear on the opposite side to the device, if any.
Read and follow the directions from the manufacturer of your implantable
medical device. If you have any questions about using your mobile device
with your implantable medical device, consult your healthcare provider.
To avoid hearing impairment, answer the call before holding your mobile
phone to your ear. Also move the handset away from your ear while
using the “hands-free” option because the amplified volume might cause
hearing damage.
It is recommended to have proper supervision while small children use
your mobile phone.
Please note that your phone is a unibody device, the battery is
not removable. Do not attempt to disassemble your phone. If you
disassemble your phone the warranty will not apply. Also disassembling
the phone may damage the battery, and may cause leakage of substances
that could create an allergic reaction.
Always handle your mobile phone with care and keep it in a clean and
dust-free place.
Do not allow your mobile phone to be exposed to adverse weather
or environmental conditions (moisture, humidity, rain, infiltration of
liquids, dust, sea air, etc.). The manufacturer’s recommended operating
temperature range is -10°C (14°F) to +55°C (131°F) (the max value
depends on device, materials and housing paint/texture).
Over 55°C (131°F) the legibility of the mobile phone’s display may be
impaired, though this is temporary and not serious.
Do not open or attempt to repair your mobile phone yourself.
Do not drop, throw or try to bend your mobile phone.
Do not use the mobile phone if the glass made screen, is damaged,
cracked or broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are
recommended by TCL Communication Ltd. and its affiliates and are
compatible with your mobile phone model. TCL Communication Ltd. and
its affiliates disclaim any liability for damage caused by the use of other
chargers or batteries.
Your mobile phone should not be disposed of in municipal waste. Please
check local regulations for disposal of electronic products.
Remember to make back-up copies or keep a written record of all
important information stored in your mobile phone.
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28 29
Some people may suffer epileptic seizures or blackouts when exposed to
flashing lights, or when playing video games. These seizures or blackouts
may occur even if a person never had a previous seizure or blackout.
If you have experienced seizures or blackouts, or if you have a family
history of such occurrences, please consult your doctor before playing
video games on your mobile phone or enabling a flashing-lights feature
on your mobile phone. Parents should monitor their children’s use of
video games or other features that incorporate flashing lights on the
mobile phones.
All persons should discontinue use and consult a doctor if any of the
following symptoms occur: convulsion, eye or muscle twitching, loss
of awareness, involuntary movements, or disorientation. To limit the
likelihood of such symptoms, please take the following safety precautions:
- Play at the farthest distance possible from the screen.
When you play games on your mobile phone, you may experience
occasional discomfort in your hands, arms, shoulders, neck, or other
parts of your body. Follow these instructions to avoid problems such as
tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders:
-Take a minimum 15-minute break for every hour of game playing.
-If your hands, wrists, or arms become tired or sore while playing, stop
and rest for several hours before playing again.
-If you continue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker
is in use.
• PRIVACY:
Please note that you must respect the laws and regulations in force in
your jurisdiction or other jurisdiction(s) where you will use your mobile
phone regarding taking photographs and recording sounds with your
mobile telephone. Pursuant to such laws and regulations, it may be strictly
forbidden to take photographs and/or to record the voices of other
people or any of their personal attributes, and duplicate or distribute
them, as this may be considered to be an invasion of privacy. It is the
user's sole responsibility to ensure that prior authorization be obtained,
if necessary, in order to record private or confidential conversations or
take a photograph of another person; the manufacturer, the seller or
vendor of your mobile phone (including the carrier) disclaim any liability
which may result from the improper use of the mobile phone.
• BATTERY:
Please note your phone is a unibody device, the battery is not removable.
Observe the following precautions:
- Do not attempt to eject, replace and open battery,
- Do not punctuate the back cover of your phone,
- Do not burn or dispose of your phone in household rubbish or store
it at temperature above 60°C.
Phone and battery as a unibody device must be disposed of in accordance
with locally applicable environmental regulations.
This symbol on your mobile phone, the battery and the
accessories means that these products must be taken to
collection points at the end of their life:
- Municipal waste disposal centers with specific bins for
these items of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in the
environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge. All products with
this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not be thrown into ordinary
bins if your jurisdiction or your region has suitable recycling and
collection facilities; instead they are to be taken to collection points for
them to be recycled.
In the United States you may learn more about CTIA’s Recycling Program
at http://www.gowirelessgogreen.org/
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO
THE INSTRUCTIONS.
Battery Healthcare
User Interactions and Responsibilities to respect Section 8.1 of CTIA
IEEE1725 CRD document:
- Do not disassemble or open crush, bend or deform, puncture or shred
- Do not modify or remanufacture, attempt to insert foreign objects into
the battery, immerse or expose to water or other liquids, expose to fire,
explosion or other hazard.
- Only use the battery with a charging system that has been qualified
with the system per CTIA Certification Requirements for Battery System
Compliance to IEEE 1725. Use of an unqualified battery or charger may
present a risk of fire, explosion, leakage, or other hazard.
- Promptly dispose of used batteries in accordance with local regulations
- Avoid dropping the phone or battery. If the phone or battery is
dropped, especially on a hard surface, and the user suspects damage, take
it to a service center for inspection.
- Improper battery use may result in a fire, explosion or other hazard.
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30 31
The phone shall only be connected to CTIA certified adapters, products
that bear the USB-IF logo or products that have completed the USB-IF
compliance program.
• CHARGERS
Home A.C./ Travel chargers will operate within the temperature range of:
0°C (32°F) to 40°C (104°F).
The chargers designed for your mobile phone meet with the standard
for safety of information technology equipment and office equipment
use. Due to different applicable electrical specifications, a charger you
purchased in one jurisdiction may not work in another jurisdiction. They
should be used for this purpose only.
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 200 mA
Output: 5 V, 1A
Battery: Lithium 2500 mAh
• RADIO WAVES:
THIS MOBILE PHONE MEETS THE GOVERNMENT’S REQUIREMENTS
FOR EXPOSURE TO RADIO WAVES.
Your mobile phone is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emission limits for exposure to
radio-frequency (RF) energy. These limits are part of comprehensive
guidelines and establish permitted levels of RF energy for the general
population. The guidelines are based on standards that were developed
by independent scientific organizations through periodic and thorough
evaluation of scientific studies. These guidelines include a substantial
safety margin designed to ensure the safety of all persons, regardless
of age and health.
The exposure standard for mobile phones employs a unit of measurement
known as the Specific Absorption Rate, or SAR. The SAR limit set by
public authorities such as the Federal Communications Commission of
the US Government (FCC), or by Industry Canada, is 1.6 W/kg averaged
over 1 gram of body tissue. Tests for SAR are conducted using standard
operating positions with the mobile phone transmitting at its highest
certified power level in all tested frequency bands.
Although the SAR is determined at the highest certified power level, the
actual SAR level of the mobile phone while operating can be well below
the maximum value. This is because the mobile phone is designed to
operate at multiple power levels so as to use only the power required
to reach the network. In general, the closer you are to a wireless base
station antenna, the lower the power output of the mobile phone. Before
a mobile phone model is available for sale to the public, compliance with
national regulations and standards must be shown.
The highest SAR value for this model mobile phone when tested is
1.25 W/Kg for use at the ear and 1.26 W/Kg for use close to the body.
While there may be differences between the SAR levels of various
mobile phones and at various positions, they all meet the government
requirement for RF exposure. For body-worn operation, the mobile
phone meets FCC RF exposure guidelines provided that it is used with
a non-metallic accessory with the handset at least 15 mm from the
body. Use of other accessories may not ensure compliance with FCC
RF exposure guidelines.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site: http://
www.ctia.org/
The World Health Organization (WHO) considers that present scientific
information does not indicate the need for any special precautions for
use of mobile phones. If individuals are concerned, they might choose
to limit their own or their children’s RF exposure by limiting the length
of calls, or using “hands-free” devices to keep mobile phones away from
the head and body. Additional WHO information about electromagnetic
fields and public health are available on the following website: http://
www.who.int/peh-emf.
Note: This equipment has been tested and found to comply with the limits
for a Class B digital device pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference
to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
-Consult the dealer or an experienced radio/ TV technician for help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
For the receiver devices associated with the operation of a licensed radio
service (e.g. FM broadcast), they bear the following statement:
This device complies with Part 15 of the FCC Rules and Industry Canada
licence-exempt RSS standard(s). Operation is subject to the condition
that this device does not cause harmful interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules and Industry Canada
licence-exempt RSS standard(s). Operation is subject to the following
two conditions:
(1) this device may not cause harmful interference
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32 33
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Your mobile phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in positions
other than against your ear. In such circumstances the device will be
compliant with the guidelines when used with headset or usb data cable.
If you are using another accessory ensure that whatever product is used
is free of any metal and that it positions the mobile phone at least 15
mm away from the body.
Note that any data shared with TCL Communication Ltd. is stored
in accordance with applicable data protection legislation. For these
purposes TCL Communication Ltd. implements and maintains
appropriate technical and organizational measures to protect all personal
data, for example against unauthorized or unlawful processing and
accidental loss or destruction of or damage to such personal data
whereby the measures shall provide a level of security that is appropriate
having regard to
(i) the technical possibilities available,
(ii) the costs for implementing the measures,
(iii) the risks involved with the processing of the personal data, and
(iv) the sensitivity of the personal data processed.
You can access, review and edit your personal information at any time by
logging into your user account, visiting your user profile or by contacting
us directly. Should you require us to edit or delete your personal data,
we may ask you to provide us with evidence of your identity before we
can act on your request.
• LICENSES
microSD Logo is a trademark.
The Bluetooth® word mark and logos are owned by the
Bluetooth SIG, Inc. and any use of such marks by TCL
Communication Ltd. and its affiliates is under license.
Other trademarks and trade names are those of their
respective owners.
ALCATEL ONETOUCH 5054A
Bluetooth Declaration ID
D026715
The Wi-Fi Logo is a certification mark of the Wi-Fi
Alliance.
Google, the Google logo, Android, the Android logo,
Google SearchTM, Google MapsTM, Gmail TM,
YouTube, Google Play Store, Google Latitude TM and
Hangouts TM are trademarks of Google Inc.
The Android robot is reproduced or modified from work created
and shared by Google and used according to terms described in the
Creative Commons 3.0 Attribution License (the text will show when
you touch and hold Google legal in Settings\ About phone\ Legal
information)(1).
You have purchased a product which uses the open source (http://
opensource.org/) programs mtd, msdosfs, netfilter/iptables and initrd in
object code and other open source programs licensed under the GNU
General Public License and Apache License.
We will provide you with a complete copy of the corresponding source
codes upon request within a period of three years from the distribution
of the product by TCL.
You may download the source codes from http://sourceforge.net/
projects/alcatel/files/. The provision of the source code is free of charge
from internet.
Hearing Aid Compatibility
Your mobile phone is rated: «For Hearing Aid», to assist hearing device
users in finding mobile phones that may be compatible with their
hearing devices.
This device is HAC M4 compatible. Reference ANSI C63.19-2011
For more information please visit our website http://www.alcatelonetouch.us
FCC ID: 2ACCJA011
(1) It depends on countries.
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34 35
General information �����������
• Website: www.alcatelonetouch.com
• Facebook:www.facebook.com/ALCATELONETOUCH
• Twitter: http://www.twitter.com/alcatel1touch
• Hotline Number: In North America, call 855-368-0829 for
technical support.
• Electronic labeling (Elabel) path: Touch Settings/Regulatory
& Safety or input "*#07#", you can find more information about
labeling(1)�
On our Internet site, you will find our FAQ (Frequently Asked Questions)
section. You can also contact us by e-mail to ask any questions you
may have.
An electronic version of this user guide is available in English and other
languages according to availability on our server:
www.alcatelonetouch.us
Your telephone is a transceiver that operates on GSM/GPRS/EDGE
in quad-band with 850/900/1800/1900 MHz, UMTS in tri-band
(850/900/1900/2100 MHz) and LTE FDD: B1/2/4/7/28 full.
This equipment is in compliance with the essential requirements and
other relevant provisions of Directive 1999/5/EC. The entire copy of the
Declaration of Conformity for your telephone can be obtained through
our website: www.alcatelonetouch.us.
Protection against theft(2)
Your mobile phone is identified by an IMEI (mobile phone serial
number) shown on the packaging label and in the product’s memory. We
recommend that you note the number the first time you use your mobile
phone by entering *#06# and keep it in a safe place. It may be requested
by the police or your carrier if your mobile phone is stolen.
Disclaimer
There may be certain differences between the user manual description
and the mobile phone’s operation, depending on the software release of
your mobile phone or specific carrier services.
TCL Communication shall not be held legally responsible for such
differences, if any, nor for their potential consequences, which
responsibility shall be borne by the carrier exclusively.
(1) Varies by country.
(2) Contact your network carrier to check service availability.
Warranty
TCL Communication Inc. warrants to the original retail purchaser of this
wireless device that should this product or part thereof during normal
consumer usage and condition be proven to be defective in material
or workmanship that results in product failure within the first twelve
(12) months from the date of purchase as shown on your original sales
receipt from an authorized sales agent. Such defect(s) will be repaired
or replaced (with new or rebuilt parts) at the company’s option without
charge for parts or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items are
also warranted against defects and workmanship that results in product
failure within the first six (6) months period from the date of purchase
as shown on your original sales receipt. Such defect(s) will be repaired
or replaced (with new or rebuilt parts) at the company’s option without
charge for parts or labor directly related to the defect(s).
The limited warranty for your wireless device will be voided if any of the
following conditions occur:
• Non-compliance with the instructions for use or installation, or
with technical and safety standards applicable in the geographical
area where your phone is used;
• Connection to any equipment not supplied or not recommended
by TCL Communication Inc.;
• Modification or repair performed by individuals not authorized by
TCL Communication Inc. or its affiliates;
• Changes to the device operating system by the user or third party
applications;
• Acts of god such as inclement weather, lightning, power surges,
fire, humidity, infiltration of liquids or foods, chemical products,
download of files, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless device’s event labels or serial
numbers (IMEI);
• Damage from exposure to water or other liquids, moisture,
humidity, excessive temperatures or extreme environmental
conditions, sand, excess dust and any condition outside the
operating guidelines;
• Rooted devices
• Damage as result of physical abuse regardless of cause
POP 3-5.5 4G_5054A_Standard_USA_QG_20150921_final.indd 34-35 9/23/2015 1:30:17 PM
36 37
There are no express warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided
by your jurisdiction. In no event shall TCL Communication Inc. or any
of its affiliates be liable for incidental or consequential damages of any
nature whatsoever, including but not limited to commercial loss, to the
full extent those damages can be disclaimed by law. Some states do not
allow the exclusion or limitation of incidental or consequential damages,
or limitation of the duration of implied warranties, so the preceding
limitations or exclusions may not apply to you.
How to obtain Support: go to www.alcatelonetouch.com for technical
support. We have placed many self-help tools that may help you to
isolate the problem and eliminate the need to send your wireless device
in for service. In the case that your wireless device is no longer covered
by this limited warranty due to time or condition, you may utilize our out
of warranty repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA for
the defective device. Ship the device with a copy of the original proof
of purchase (e.g. original copy of the dated bill of sale, invoice) with the
owner’s return address (No PO Boxes accepted), wireless carrier’s name,
alternate daytime phone number, and email address with a complete
problem description. Only ship the device. Do not ship the SIM card,
memory cards, or any other accessories such as the power adapter.
You must properly package and ship the wireless device to the repair
center. TCL Communication Inc. is not responsible for devices that do
not arrive at the service center or are damaged in transit. Insurance is
recommended with proof of delivery. Upon receipt, the service center
will verify the warranty conditions, repair, and return your device to the
address provided in the RMA.
Troubleshooting�������������������
Before contacting the service center, you are advised to follow the
instructions below:
• You are advised to fully charge ( ) the battery for optimal
operation.
• Avoid storing large amounts of data in your phone as this may
affect its performance.
• Use Factory data reset and the upgrade tool to perform phone
formatting or software upgrading. ALL User phone data: contacts,
photos, messages, files, and downloaded applications will be
permanently lost. It is strongly advised to fully back up the phone
data and profile and carry out the following checks:
My phone cannot be switched on or is frozen
• When the phone cannot be switched on, charge for at least 20
minutes to ensure the minimum battery power needed, then try
to switch on again.
• When the phone falls into a loop during power on-off animation
and the user interface cannot be accessed, press and hold the
Volume down key to enter Safe Mode. This eliminates any abnormal
OS booting issues caused by 3rd party APKs.
• If neither method is effective, please reset the phone using the
Power key and the Volume up key, (holding both together).
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key for
more than 10s.
My phone turns off by itself
• Check that your screen is locked when you are not using your
phone, and make sure the Power key is not mis-contacted due
to unlocked screen.
• Check the battery charge level.
My phone cannot charge properly
• Make sure you are using the ALCATEL ONETOUCH charger
included in the box.
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C
to +40°C).
• When abroad, check that the voltage input is compatible.
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38 39
My phone cannot connect to a network or “No service”
is displayed
• Try connecting in another location.
• Verify the network coverage with your carrier.
• Check with your carrier that your SIM card is valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
• Make sure that the internet access service of your SIM card is
available.
• Check your phone's Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see
"Inserting or removing the SIM card").
• Make sure the chip on your SIM card is not damaged or scratched.
• Make sure the service of your SIM card is available.
Unable to make outgoing calls
• Make sure you have dialed a valid number and have touched .
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the network
is not overloaded or unavailable.
• Check your subscription status with your carrier (credit, SIM
card valid, etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your phone is not in flight mode.
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
• Check your subscription status with your carrier (credit, SIM
card valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in flight mode.
The caller’s name/number does not appear when a call is
received
• Check that you have subscribed to this service with your carrier.
• Your caller has concealed his/her name or number.
I cannot find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume
Up/Down key.
• Check the network strength .
• Make sure that the receiver, connector or speaker on your phone
is clean.
I am unable to use the features described in the manual
• Check with your carrier to make sure that your subscription
includes this service.
• Make sure this feature does not require an ALCATEL ONETOUCH
accessory.
When I select a number from my contacts, the number
cannot be dialed
• Make sure that you have correctly recorded the number in your
file.
• Make sure that you have selected the country prefix when calling
a foreign country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts (i.e. your professional
or personal directories).
My callers are unable to leave messages on my voicemail
• Contact your network carrier to check service availability.
I cannot access my voicemail
• Make sure your carrier’s voicemail number is correctly entered in
"Voicemail number".
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your network carrier to check service availability and
check MMS parameters.
• Verify the server center number or your MMS profile with your
carrier.
• The server center may be busy, try again later.
SIM card PIN locked
• Contact your network carrier to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my phone to my computer
• Check that your USB driver is installed properly.
POP 3-5.5 4G_5054A_Standard_USA_QG_20150921_final.indd 38-39 9/23/2015 1:30:18 PM
40 41
• Make sure that you’re using the cable included in the box.
I am unable to download new files
• Make sure there is sufficient phone memory for your download.
• Check your subscription status with your carrier.
The phone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible
to other users .
• Make sure that the two phones are within Bluetooth’s detection range.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum 3
hours).
• After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain
an exact indication.
• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or
increase their auto-check interval.
• Exit background-running applications if they are not being used
for a long time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone will become warm following prolonged calls,
game playing, internet surfing or running other complex
applications�
• This heating is a normal consequence of the CPU handling
excessive data. Ending above actions will make your phone return
to normal temperatures.
ALCATEL is a trademark of Alcatel-Lucent
and is used under license by
TCL Communication Ltd.
© Copyright 2015 TCL Communication Ltd.
All rights reserved
TCL Communication Ltd. reserves
the right to alter material
or technical specification
without prior notice.
All "Signature" ringtones embedded in this phone have been
composed, arranged and mixed by NU TROPIC (Amar Kabouche).
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