TCL Communication B016 GSM quad band mobile phone User Manual 1017D QG Eng USA V1 1 0428

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17D
Quick Start Guide
Your mobile�������������������
1.1
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at
high volume levels for long periods. Exercise caution
when holding your device near your ear while the
loudspeaker is in use.
Left soft key
logs (idle screen)
Send call
3 	Voice mail (long key-press)
2 	Call
8 	Navigation
4 	
Lock
key)
Key (long press
5 	Right
soft key
6 	Power on/Power off
End call
to take the
Inserting and removing SIM
2.2
Call divert.
Making a call
2.3
Making an emergency call
If your phone is covered by the network, dial emergency number
and press the
key to make an emergency call. This works even
without a SIM card and without typing the PIN code or unlocking
the keypad.
3.2
Call history..............
7.1
Alarm
7.4
Calendar
7.10 Internet service
Notes
Bluetooth
You can transfer data, such as music to other device using Bluetooth.
Search the device and accept/transfer data. The received data is
automatically stored in the directory.
7.6
Unit conversion
Unit conversion support weight conversion and length conversion.
Use this function to play audio files. Press
to play/pause the
audio player, short press or to last or next audio, in audio player
interface, press
and
to tune volume.
Tools.........................
This function enables you to surf the Internet using the mobile phone.
7.5
Audio player............
Once you enter this menu, there is a monthly-view calendar for you to
view the date; you can go to any day you want.
7.7
Fake Call
7.11 STK
STK service is the tool kit of SIM card. This phone supports the service
function. The specific items depend on SIM card and network. Service
menu will be automatically added to the phone menu when supported
by network and SIM card.
Messages...................
8.1
Create SMS
Call filter
You can create blacklist through this function.
7.9
Multimedia................
9.1
Video player
Use this funtion to play video files. Press
to play/pause the video
player, short press up or down direction key to last or next video, press
left and right direction key to tune volume.
9.2
FM radio
Your phone is equipped with a radio. You can use the application as a
traditional radio with saved channels. In FM radio interface, press
to play/pause the playing process of the current channel, press
and
to tune volume.
9.3
From the main menu select “Message” to create text message.You can
type a message send it to a recipient in the SIM card directory. You can
type a message, and you're also able to insert a pre-defined message
from “Templates”. While writing a message, select “Options” to
access all the messaging options.
You can create fake call through this function.
7.8
Note: Consulting the local network operator for related fee and
specific setup.
You can see SIM voice mail in this menu.
3.3
Image viewer
You can view images through this funciton.
9.4
File manager.........
11
Contacts................
The phone provides a certain space for users to manage files and
support the memory card. The capacity of the memory card is
selectable. You can use the file manager to conveniently manage various
directories and files on the phone and the memory card.
11.1 Consulting your contacts
You can access your call memory by pressing
from the idle screen,
or press the
key and select the
icon from the menu. In this
menu, you will see all call history.
3.4
Turn on/off the torch as per your need. In idle screen, press and hold
5 key to activate/deactivate the torch light.
Your mobile phone has a built-in alarm clock with snooze feature.
8.2
Available functions during the call
key from the idle screen.
12
Settings..................
13
Input mode
Contact your network operator to check service availability.
From the main menu, select the menu
and select the function of
your choice in order to customize your telephone: Profiles, Phone
setting, Call settings,etc.
This mode allows you to type a text by choosing a letter or a sequence
of characters associated with a key. Press the key several times until
the desired letter is highlighted. When you release the key the highlight
character is inserted into the text.
ALCATEL is a trademark of Alcatel-Lucent
and is used under license by
TCL Communication Ltd.
© Copyright 2015 TCL Communication Ltd
All rights reserved
Select the menu “New” then save it to “Phone”, “SIM” as you like.
Use this function to record audio files. The phone support WAV
and AMR. The recording file you stopped will be stored in audio file
automatically.
TCL Communication Ltd reserves
the right to alter material
or technical specification
without prior notice.
Specific letters (accent) will increase the size of the SMS,
this may cause multiple SMS to be sent to your recipient.
Torch
key to talk and
Power off your phone
11.2 Adding a contact
Sound recorder
Receiving a call
When you receive an incoming call, press the
key.
then hang up using the
key until the phone powers on.
10
Calling your Voice mail (1)
Power on your phone
Hold down the
Hold down the
You can create a note in text format by accessing “Notes” from the
main menu.
In this menu, you will see all call history.
7.2
Message full.
3.1
During a call, you can use your directory, your calendar, text messages,
etc. without hanging up or dropping the call.
The charge is complete when the animation stops.
Unread MMS.
7.3
You can access your call memory by pressing
from the idle
screen, or press the
key and select the
icon from the menu.
Inserting and removing TF card
Unread SMS.
From Idle screen
- Press: input #
- Press and hold: activate/deactivate the vibrator
In Edit mode:
- Press: input space
Calls................................
(1)
Camera....................
This function enables you to take pictures. Press
picture.
Vibrate alert
key :
Menu/Confirm an option
Increase volume
Decrease volume
New SMS
Profiles
Roaming.
From Idle screen
- Press: input *
- Long press: lock keypad
In Edit mode:
- Press: change input methods
Connect the battery charger to your phone and outlet
respectively.
• The charging may take about 20 minutes to start if the battery
is flat.
• Be careful not to force the plug into the socket.
• Make sure the battery is correctly inserted before connecting
the charger.
• The outlet must be near to the phone and easily accessible
(avoid electric extension cables).
• When using your telephone for the first time, charge the
battery fully (approximately 3 hours). You are advised to fully
charge the battery (
).
• To reduce power consumption and energy waste, when battery
is fully charged, disconnect your charger from the plug; reduce
the backlight time, etc.
Missed calls.
Level of network reception.
Dial the desired number, press the
key to place the call. If you
make a mistake, you can delete the incorrect digits by pressing the
key. To hang up the call, press the
key.
Removing and installing the battery
Alarm clock programmed.
From Idle screen
- Press: enter zero
- Press and hold: input +, "+" are used for dialing an
international call.
In Edit mode:
- Press: access the Symbols table
0 (add numbers)
Set-up
Headset connected.
Dial the voice mail number (long press)
2.1
Charging the battery
Flight mode.
Right soft key
Getting started.............
Removing and installing the back cover
Silence mode: your phone neither rings, beeps nor vibrates.
Left soft key
The mobile phone is in compliance with the requirement of EN
60950-1: 2006 amendment A12: 2011. There will appear a warning
box when the volume level is over 4. If the user selects left soft
key in the warning box, the volume can be increased and the phone
will repeat the acknowledgement more than once every 20h of
cumulative listening time.
Meeting mode: your phone vibrates, but neither rings nor
beeps.
Power on/off the handset (long press)
End call
Return to idle
Idle screen icons
Battery charge level.
Send call
Access to call log (idle screen)
When carrying the product or using
it while worn on your body, either
use an approved accessory such as
a holster or otherwise maintain a
distance of 1.0 cm from the body to
ensure compliance with RF exposure
requirements. Note that the product
may be transmitting even if you are
not making a phone call.
English - X
1.2
Navigation key
Confirm an option (press the middle of the key)
This product meets applicable
national SAR limits of 1.6 W/kg. The
specific maximum SAR values can be
found on page 19 of this user guide.
www.sar-tick.com
Keys
Create MMS
Select Options-Add subject, it will switch to MMS interface
automatically.
Calculator
Press the up, down, left, right and OK key to select +, - ×, ÷ and =
respectively.
Press
to delete the figure.
10
11
12
13
14
Safety and use.......................
Some people may suffer epileptic seizures or blackouts when exposed
to flashing lights, or when playing video games. These seizures or
blackouts may occur even if a person never had a previous seizure or
blackout. If you have experienced seizures or blackouts, or if you have
a family history of such occurrences, please consult your doctor before
playing video games on your mobile phone or enabling a flashing-lights
feature on your mobile phone. Parents should monitor their children’s
use of video games or other features that incorporate flashing lights
on the mobile phones. All persons should discontinue use and consult
a doctor if any of the following symptoms occur: convulsion, eye
or muscle twitching, loss of awareness, involuntary movements, or
disorientation. To limit the likelihood of such symptoms, please take
the following safety precautions:
- Play at the farthest distance possible from the screen.
When you play games on your mobile phone, you may experience
occasional discomfort in your hands, arms, shoulders, neck, or other
parts of your body. Follow these instructions to avoid problems such as
tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders:
- Take a minimum of a 15-minute break every hour of game playing.
-	If your hands, wrists, or arms become tired or sore while playing,
stop and rest for several hours before playing again.
-	If you continue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.
• CONDITIONS OF USE:
You are advised to switch off the mobile phone from time to time to
optimize its performance.
Remember to abide by local authority rules of mobile phone use
on aircrafts.
Operational Warnings: Obey all posted signs when using mobile
devices in public areas.
Follow Instructions to Avoid Interference Problems: Turn off your
mobile device in any location where posted notices instruct you to
do so. In an aircraft, turn off your mobile device whenever instructed
to do so by airline staff. If your mobile device offers an airplane mode
or similar feature, consult airline staff about using it in flight.
Switch the mobile phone off when you are in health care facilities,
except in designated areas. As with many other types of equipment
now in regular use, mobile phones can interfere with other electrical or
electronic devices, or equipment using radio frequency.
Switch the mobile phone off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in a fuel depot, gas
station, or chemical plant, or in any potentially explosive atmosphere.
When the mobile phone is switched on, it should be kept at least 15
cm from any medical device such as a pacemaker, a hearing aid or insulin
pump. In particular when using the mobile phone you should hold it
against the ear on the opposite side to the device, if any.
Read and follow the directions from the manufacturer of your
implantable medical device. If you have any questions about using
your mobile device with your implantable medical device, consult your
healthcare provider.
To avoid hearing impairment, answer the call before holding your
mobile phone to your ear. Also move the handset away from your ear
while using the “hands-free” option because the amplified volume might
cause hearing damage.
It is recommended to have proper supervision while small children use
your mobile phone.
When replacing the cover please note that your mobile phone may
contain substances that could create an allergic reaction.
Always handle your mobile phone with care and keep it in a clean and
dust-free place.
Do not allow your mobile phone to be exposed to adverse weather
or environmental conditions (moisture, humidity, rain, infiltration of
liquids, dust, sea air, etc.). The manufacturer’s recommended operating
temperature range is -10°C (14°F) to +55°C (131°F) (the max value
depends on device, materials and housing paint/texture).
Over 55°C (131°F) the legibility of the mobile phone’s display may be
impaired, though this is temporary and not serious.
Do not open or attempt to repair your mobile phone yourself.
Do not drop, throw or try to bend your mobile phone.
Do not use the mobile phone if the glass made screen, is damaged,
cracked or broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are
recommended by TCL Communication Ltd. and its affiliates and are
compatible with your mobile phone model. TCL Communication Ltd.
and its affiliates disclaim any liability for damage caused by the use of
other chargers or batteries.
Your mobile phone should not be disposed of in a municipal waste.
Please check local regulations for disposal of electronic products.
Remember to make back-up copies or keep a written record of all
important information stored in your mobile phone.
15
16
17
We recommend that you read this chapter carefully before using your
mobile phone. The manufacturer disclaims any liability for damage,
which may result as a consequence of improper use or use contrary
to the instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving
a vehicle constitutes a real risk, even when the hands-free kit is
used (car kit, headset...), drivers are requested to refrain from using
their mobile phone when the vehicle is not parked. Check the laws
and regulations on the use of wireless mobile phones and their
accessories in the areas where you drive. Always obey them. The use
of these devices may be prohibited or restricted in certain areas.
When driving, do not use your mobile phone and headphone to
listen to music or to the radio. Using a headphone can be dangerous
and forbidden in some areas.
When switched on, your mobile phone emits electromagnetic waves
that can interfere with the vehicle’s electronic systems such as ABS
anti-lock brakes or airbags. To ensure that there is no problem:
-	do not place your mobile phone on top of the dashboard or
within an airbag deployment area,
-	check with your car dealer or the car manufacturer to make sure
that the car’s electronic devices are shielded from mobile phone
RF energy.
General information...........
• Website: www.alcatelonetouch.com
• Hot Line Number: In the United States, call 877-702-3444
for technical support.
On our Internet site, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask any
questions you may have.
An electronic version of this user guide is available in English and
other languages according to availability on our server:
www.alcatelonetouch.com
Your telephone is a transceiver that operates on GSM 850/900/1800/
1900 MHz.
Protection against theft
(1)
Your mobile phone is identified by an IMEI (mobile phone serial
number) shown on the packaging label and in the product’s memory.
We recommend that you note the number the first time you use
your mobile phone by entering *#06# and keep it in a safe place.
It may be requested by the police or your operator if your mobile
phone is stolen.
Disclaimer
There may be certain differences between the user manual
description and the mobile phone’s operation, depending on the
software release of your mobile phone or specific operator services.
TCL Communication shall not be held legally responsible for such
differences, if any, nor for their potential consequences, which
responsibility shall be borne by the operator exclusively.
(1)
Contact your network operator to check service availability.
22
TCL Communication (US),
Inc. Warranty.........................
TCL Communication (US), Inc. warrants to the original retail purchaser
of this wireless device that should this product or part thereof during
normal consumer usage and condition be proven to be defective in
material or workmanship that results in product failure within the
first twelve (12) months from the date of purchase as shown on your
original sales receipt from an authorized sales agent. Such defect(s) will
be repaired or replaced (with new or rebuilt parts) at the company’s
option without charge for parts or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items are
also warranted against defects and workmanship that results in product
failure within the first six (6) months period from the date of purchase
as shown on your original sales receipt. Such defect(s) will be repaired
or replaced (with new or rebuilt parts) at the company’s option without
charge for parts or labor directly related to the defect(s).
The limited warranty for your wireless device will be voided if any of the
following conditions occur:
• Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area where
your phone is used;
• Connection to any equipment not supplied or not recommended by
TCL Communication (US), Inc.;
• Modification or repair performed by individuals not authorized by TCL
Communication (US), Inc. or its affiliates;
• Changes to the device operating system by the user or third party
applications;
• Acts of god such as inclement weather, lightning, power surges, fire,
humidity, infiltration of liquids or foods, chemical products, download
of files, crash, high voltage, corrosion, oxidation;
•
Removal or altering of the wireless device’s event labels or serial
numbers (IMEI);
• Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand,
excess dust and any condition outside the operating guidelines;
• Defects in appearance, cosmetic, decorative or structural items such as
framing and non-operative parts;
• Damage as result of physical abuse regardless of cause.
23
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker
is in use.
• PRIVACY:
Please note that you must respect the laws and regulations in force in
your jurisdiction or other jurisdiction(s) where you will use your mobile
phone regarding taking photographs and recording sounds with your
mobile phone. Pursuant to such laws and regulations, it may be strictly
forbidden to take photographs and/or to record the voices of other
people or any of their personal attributes, and reproduce or distribute
them, as this may be considered to be an invasion of privacy.
It is the user’s sole responsibility to ensure that prior authorization
be obtained, if necessary, in order to record private or confidential
conversations or take a photograph of another person; the
manufacturer, the seller or vendor of your mobile phone (including the
operator) disclaim any liability which may result from the improper use
of the mobile phone.
There are no express warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided
by your jurisdiction. In no event shall TCL Communication (US), Inc. or
any of its affiliates be liable for incidental or consequential damages of any
nature whatsoever, including but not limited to commercial loss, to the
full extent those damages can be disclaimed by law. Some states do not
allow the exclusion or limitation of incidental or consequential damages,
or limitation of the duration of implied warranties, so the preceding
limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling
(877-702-3444) or going to (http://www.alcatelonetouch.com/usa/). We
have placed many self-help tools that may help you to isolate the problem
and eliminate the need to send your wireless device in for service. In
the case that your wireless device is no longer covered by this limited
warranty due to time or condition, you may utilize our out of warranty
repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA for
the defective device. Ship the device with a copy of the original proof
of purchase (e.g. original copy of the dated bill of sale, invoice) with the
owner’s return address (No PO Boxes accepted), wireless carrier’s name,
alternate daytime phone number, and email address with a complete
problem description. Only ship the device. Do not ship the SIM card,
memory cards, or any other accessories such as the power adapter. You
must properly package and ship the wireless device to the repair center.
TCL Communication (US), Inc. is not responsible for devices that do
not arrive at the service center or are damaged in transit. Insurance is
recommended with proof of delivery. Upon receipt, the service center
will verify the warranty conditions, repair, and return your device to the
address provided in the RMA. Check the warranty repair status by going
online with the RMA number on web portal.
24
• BATTERY AND ACCESSORIES:
Before removing the battery from your mobile phone, please make sure
that the mobile phone is switched off.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic fumes
and burns).
- Do not puncture, disassemble or cause a short-circuit in a battery,
- Do not burn or dispose of a used battery in the garbage or store it
at temperatures above 60°C (140°F).
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose for
which it was designed. Never use damaged batteries or those not
recommended by TCL Communication Ltd. and/or its affiliates.
	This symbol on your mobile phone, the battery and the
accessories means that these products must be taken to
collection points at the end of their life:
- Municipal waste disposal centers with specific bins for
these items of equipment.
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in
the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge. All products with
this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not be thrown into ordinary
bins if your jurisdiction or your region has suitable recycling and
collection facilities; instead they are to be taken to collection points
for them to be recycled.
In the United States you may learn more about CTIA’s Recycling
Program at http://www.gowirelessgogreen.org/
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING
TO THE INSTRUCTIONS
• CHARGERS
Home A.C./ Travel chargers will operate within the temperature range
of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your mobile phone meet with the standard
for safety of information technology equipment and office equipment
use. Due to different applicable electrical specifications, a charger you
purchased in one jurisdiction may not work in another jurisdiction.
They should be used for this purpose only.
18
Troubleshooting�������������������
Before contacting the service center, you are advised to follow the
instructions below:
) the battery for optimal
• You are advised to fully charge (
operation.
• Avoid storing large amounts of data in your phone as this may affect
its performance.
• You can use reset by press power key +
. ALL User phone data:
contacts, photos, messages and files, downloaded applications will be
lost permanently.
and carry out the following checks:
My phone is frozen or cannot switch on
• Check the battery contacts, remove and reinstall your battery, then
turn your phone on.
• Check the battery power level, charge for at least 20 minutes.
• If it still does not work, please reset the phone using the Power key
and the
My phone has not responded for several minutes
• Remove and re-install the battery, then restart the phone.
My phone turns off by itself
• Check that your screen is locked when you are not using your
phone, and make sure the Power key is not mis-contacted due to
unlocked screen.
• Check the battery charge level.
• If it still does not work, please use User Data Format to reset the
phone.
My phone cannot charge properly
• Make sure you are using an ALCATEL ONETOUCH battery and the
charger from the box.
• Make sure your battery is inserted properly and clean the battery
contact if it’s dirty. It must be inserted before plugging in the charger.
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20 minutes
to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C
to +40°C).
• When abroad, check that the voltage input is compatible.
25
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 100 mA
Output: 5 V, 200 mA
Battery:
Lithium 400 mAh
• RADIO WAVES:
THIS MOBILE PHONE MEETS THE GOVERNMENT’S REQUIREMENTS
FOR EXPOSURE TO RADIO WAVES.
Your mobile phone is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emission limits for exposure to
radio-frequency (RF) energy. These limits are part of comprehensive
guidelines and establish permitted levels of RF energy for the general
population. The guidelines are based on standards that were developed
by independent scientific organizations through periodic and thorough
evaluation of scientific studies. These guidelines include a substantial
safety margin designed to ensure the safety of all persons, regardless
of age and health.
The exposure standard for mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR. The
SAR limit set by public authorities such as the Federal Communications
Commission of the US Government (FCC), or by Industry Canada, is 1.6
W/kg averaged over 1 gram of body tissue. Tests for SAR are conducted
using standard operating positions with the mobile phone transmitting at
its highest certified power level in all tested frequency bands.
Although the SAR is determined at the highest certified power level,
the actual SAR level of the mobile phone while operating can be
well below the maximum value. This is because the mobile phone is
designed to operate at multiple power levels so as to use only the
power required to reach the network. In general, the closer you are
to a wireless base station antenna, the lower the power output of
the mobile phone. Before a mobile phone model is available for sale
to the public, compliance with national regulations and standards
must be shown.
The highest SAR value for this model mobile phone when tested is
0.688W/Kg for use at the ear and 1.113 W/Kg for use close to the body.
While there may be differences between the SAR levels of various
mobile phones and at various positions, they all meet the government
requirement for RF exposure. For body-worn operation, the mobile
phone meets FCC RF exposure guidelines provided that it is used with
a non-metallic accessory with the handset at least 10 mm from the
body. Use of other accessories may not ensure compliance with FCC
RF exposure guidelines.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site:
http://www.ctia.org/
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any special
precautions for use of mobile phones. If individuals are concerned, they
might choose to limit their own or their children’s RF exposure by
limiting the length of calls, or using “hands-free” devices to keep mobile
phones away from the head and body. (fact sheet n°193). Additional
WHO information about electromagnetic fields and public health are
available on the following website: http://www.who.int/peh-emf.
Note: This equipment has been tested and found to comply with
the limits for a Class B digital device pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
For the receiver devices associated with the operation of a licensed
radio service (e.g. FM broadcast), they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the condition that this device does not cause harmful
interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
(1) this device may not cause harmful interference
(2) 
this device must accept any interference received, including
interference that may cause undesired operation.
Your mobile phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in
positions other than against your ear. In such circumstances the
device will be compliant with the guidelines when used with headset
or usb data cable. If you are using another accessory ensure that
whatever product is used is free of any metal and that it positions
the mobile phone at least 10 mm away from the body.
FCC ID:
20
21
19
My phone cannot connect to a network or “No service” is
displayed
• Try connecting in another location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
• Make sure that the internet access service of your SIM card is
available.
• Check your phone's Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
I cannot find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Up/Down key.
• Check the network strength
• Make sure that the receiver, connector or speaker on your phone
is clean.
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service.
• Make sure this feature does not require an ALCATEL ONETOUCH
accessory.
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see “Inserting or
removing the SIM card”).
• Make sure the chip on your SIM card is not damaged or scratched.
• Make sure the service of your SIM card is available.
When I select a number from my contacts, the number cannot
be dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling a
foreign country.
Unable to make outgoing calls
key.
• Make sure you have dialed a valid number and pressed the
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the network is
not overloaded or unavailable.
• Check your subscription status with your operator (credit, SIM card
valid, etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your phone is not in flight mode.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts (i.e. your professional or
personal directories).
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
• Check your subscription status with your operator (credit, SIM card
valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in flight mode.
The caller’s name/number does not appear when a call is
received
• Check that you have subscribed to this service with your operator.
• Your caller has concealed his/her name or number.
26
• LICENCES
microSD Logo is a trademark.
I am unable to download new files
• Make sure there is sufficient phone memory for your download.
• Select the microSD card as the location to store downloaded
files.
• Check your subscription status with your operator.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum
4 hours).
• After a partial charge, the battery level indicator may not be
exact. Wait for at least 20 minutes after removing the charger to
obtain an exact indication.
• Switch on the backlight upon request.
• Exit background-running applications if they are not being used
for a long time.
The phone will become warm following prolonged calls,
game playing, internet surfing or running other complex
applications
• This heating is a normal consequence of the CPU handling
excessive data. Ending above actions will make your phone
return to normal temperatures.
My callers are unable to leave messages on my voice mail
• Contact your network operator to check service availability.
I cannot access my voice mail
• Make sure your operator’s voice mail number is correctly entered in
"Voice mail number".
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your network operator to check service availability and
check MMS parameters.
• Verify the server center number or your MMS profile with your
operator.
• The server center may be swamped, try again later.
SIM card PIN locked
• Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
27
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