TCL Communication B030 HSDPA/HSUPA/UMTS triple band / GSM quad band Mobile phone User Manual
TCL Communication Ltd. HSDPA/HSUPA/UMTS triple band / GSM quad band Mobile phone
User manual
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| Document ID | 2766223 |
| Application ID | iXiFkQNvtvk0DCgCx0/nxA== |
| Document Description | User manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
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| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 138.15kB (1726853 bits) |
| Date Submitted | 2015-09-29 00:00:00 |
| Date Available | 2016-03-27 00:00:00 |
| Creation Date | 2017-09-11 15:56:40 |
| Producing Software | GPL Ghostscript 9.18 |
| Document Lastmod | 2017-09-11 15:56:40 |
| Document Title | User manual |
| Document Creator | Adobe InDesign CS6 (Windows) |
Your mobile ..................
1.1
Keys and connectors
4024E
Quick Start Guide
Micro-USB
connector
Headset connector
Front Camera
For more information about how to use your phone, please visit
www.alcatelonetouch.com to download the complete user manual.
From the website, you can consult the FAQ, perform software
upgrades, etc.
This product meets applicable
national SAR limits of 1.6 W/kg. The
specific maximum SAR values can be
found on page 32 of this user guide.
www.sar-tick.com
When carrying the product or using
it while worn on your body, either
use an approved accessory such as
a holster or otherwise maintain a
distance of 10 mm from the body to
ensure compliance with RF exposure
requirements. Note that the product
may be transmitting even if you are
not making a phone call.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker
is in use.
Touch Screen
Back key
Menu key
Home key
English - CJB1DJ3ALAAA
Flash/Flashlight Camera
Power key
• Press: Lock the screen/Light up the screen.
Power key
Volume up
Volume down
• Press and hold: Show the popup menu to select
from Power off/Restart/Airplane mode or Ringer
mode icons.
• Press to mute the ringtone when there’s an incoming
call.
• Press and hold Power key and Volume down key to
capture a screenshot.
Volume keys
• In call mode, adjust the earpiece or headset volume.
• In Music/Video/Streaming mode, adjust the media
volume.
• In general mode, adjust the ringtone volume.
• Mute the ringtone of an incoming call.
Menu key
• Option menu. Touch to access WALLPAPERS,
WIDGETS and SETTINGS.
• Recent apps. Touch to open a list of thumbnail images
of apps you've worked with recently. Touch it to open
an app. Swipe it left to remove a thumbnail from the list.
Swipe it to the right to lock it.
Home key
• From any application or screen, touch to return to the
Home screen.
• Long press to open Google search.
Back key
• Touch to go back to the previous screen, or to close a
dialog box, options menu, the notification panel, etc.
1.2
Getting started
1.2.1
Set up
Installing or removing the battery
Power off your phone before removing the battery.
Removing or installing the back cover
Inserting or removing the SIM card
You must insert your SIM card to make phone calls. Power off your
phone before inserting or removing the SIM card.
• Insert and click the battery into place, then close the cover.
• Unclip the cover, then remove the battery.
Installing or removing the microSD card
4024X
To install, place the external microSD card into the slot with the
gold contact facing down. To remove the external microSD card,
press and slide it out.
Charging the battery
4024D
Place the SIM card with the chip facing downwards and slide it into its
housing. Make sure that it is correctly inserted. To remove the card,
press and slide it out.
For dual SIM models, both SIM1 and SIM2 can support 2G
and 3G networks. If both of them are 3G SIM cards, only one
card can support 3G network (1).
(1)
Connect the battery charger to your phone and plug it into the
socket.
If the battery is very low, there will be no indication that
power is being received until the charge is sufficient to show
the charging status bar. To reduce power consumption and
energy waste, once the battery is fully charged, disconnect
your charger from the plug; switch off Wi-Fi, GPS, Bluetooth
or background-running applications when not in use; reduce
the backlight time, etc.
4024D only.
1.2.2
Power on your phone
Press and hold the Power key until the phone powers on. It will take
a few seconds before the screen lights up.
Set up your phone for the first time
The first time you power on the phone, you should set the following
options: language, input method, Google Account, etc.
If you power on your phone with no SIM card inserted, you can
connect to a Wi-Fi network to sign into your Google Account to
use some features.
For dual SIM mode, you should select a SIM card or choose Always
Prompt for voice call, messaging, etc. (1)
1.2.3
Power off your phone
Hold down the Power key from the Home screen until the phone
options appear, select Power off.
1.3
The Home screen is provided in an extended format to allow more
space for adding applications, shortcuts etc. Slide the Home screen
horizontally left and right to get a complete view.
1.3.1
Using the touchscreen
Touch
To access an application, touch it with your finger.
Long press
Long press the item to enter the available options for setting the
Home screens.
Drag
Place your finger on the screen to drag an object to another location.
Home screen
You can bring all of the items (applications, shortcuts, folders and
widgets) you use most frequently to your Home screen for quick
access. Touch the Home key to switch to Home screen.
Status bar
• Status/Notification indicators
• Touch and drag down to open the
notification panel.
Search bar
• Touch to enter text search screen.
• Touch to enter voice search screen.
Slide/Swipe
Slide the screen up and down to scroll through the applications,
images, web pages, etc.
Flick
Similar to swiping, but flicking makes it move quicker.
Pinch/Spread
Place your fingers of one hand on the screen surface and draw them
apart or together to scale an element on the screen.
Rotate
Favorite applications tray
• Touch to enter the application.
• Long press to move or change
applications.
Application tab
• Touch to open main menu.
(1)
Automatically change the screen orientation from portrait to
landscape by turning the phone sideways to have a better view.
1.3.2
Status bar
From the status bar, you can see both phone status (to the right side)
and notification information (to the left side).
4024D only.
Status icons
Notification icons
EDGE connected
Phone microphone is
muted
New text or
multimedia message
Call in progress
EDGE in use
Battery is very low
Problem with SMS or
MMS delivery
Missed call
Connected to a Wi-Fi
network
Battery is low
New Google Hangouts
message
Uploading data
Bluetooth is on
Battery is partially
drained
New voicemail
Downloading data
Airplane mode
Battery is full
Upcoming event
Download finished
Alarm is set
Battery is charging
Data is synchronizing
Phone is connected via
USB cable
GPS is on
Headset connected
USB tethering is on
Radio is on
No SIM card inserted
No signal
Vibrate mode
Signal strength
Portable Wi-Fi hotspot
is on
System update available
Screenshot captured
Connected to VPN
Ringer is silenced
Operator data use
threshold approaching
or exceeded
10
Notification panel
1.3.5
Touch and drag down the Status bar to open the Quick settings
panel or Notification panel. Touch and drag up to close it. From the
Notification panel, you can open items and other reminders indicated
by notification icons or view wireless service information.
Add
Touch to access Quick settings bar.
Personalize your Home screen
Touch the application tab
, then touch and hold an application to
activate Move mode and drag the item to any Home screen.
Reposition
Touch and hold the item to be repositioned to activate Move mode
and drag the item to the desired position and release. You can move
items both on the Home screen and the Favorite tray. Hold the icon
on the left or right edge of the screen to drag the item to another
Home screen.
Remove
Touch and hold the item to be removed to activate Move mode.
Drag the item up to the top of the Remove icon and release after
the item turns red.
Touch one notification and slide it sideways to delete it.
Create folders
Touch the icon
to clear all event–based notifications (other
ongoing notifications will remain).
To improve the organization of items (shortcuts or applications) on
the Home screen, you can add them to a folder by stacking one item
on top of another. To rename a folder, open it and touch the folder’s
title bar to input the new name.
Touch
and then the Settings icon
to access Settings.
Wallpaper customization
Quick settings bar
• Touch icons to enable/disable
functions or to change modes.
Touch the Menu key and select WALLPAPERS. Slide left or
right to locate a desired image, touch Set wallpaper to confirm.
Alternatively follow these steps: Settings > Display > Wallpaper.
1.3.6
Application tab
Touch
from the Home screen to enter the applications list.
To return to the Home screen, touch the Home key.
Consult recently-used applications
1.3.3
Search bar
The phone provides a Search function which can be used to locate
information within applications, the phone or the web.
1.3.4
To consult recently-used applications, you can long press the Menu
key. Touch a thumbnail in the window to open the related application.
Touch one thumbnail and slide it left to delete it.
Lock/Unlock your screen
To protect your phone and privacy, you can lock the phone screen by
creating a variety of patterns, a PIN, password, etc.
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12
2.1.1
Android keyboard
Touch to enter text or numbers.
Touch to switch between "abc/Abc"
mode; Touch and hold to switch
between "abc/ABC" mode.
1.3.7
Touch to enter symbols/emoticons.
Volume adjustment
You can set ringer, media, and phone ringtone volume to your
preference by pressing Volume up/down key or touching Settings\
Audio Profiles/General/ Edit/ Volume.
Long press to show input options; when Wi-Fi or data
connection is on, touch to enter voice input.
Touch to switch between symbol and numeric keyboard.
1.4
2.1.2
Applications and widgets
TouchPal
The Applications (apps) list contains all pre-embedded and newly
installed apps.
from the Home screen. To return to the
To access the list, touch
Home screen, touch the Home key.
By touching and holding an empty area on the Home screen, you can
switch to widget interface mode.
Slide through letters to input characters
Text input .....................
2.1
Using Onscreen Keyboard
Touch to delete incorrect characters
Touch to insert a space or complete the
current word or long press to switch
voice input
Touch to enter Numbers and symbols, etc.
Onscreen Keyboard settings
Touch the application tab from the Home screen, select Settings\
Language & input, touch the Settings icon
on the right of
Android keyboard or TouchPal and then a series of settings are
available for your selection.
Adjust the Onscreen Keyboard orientation
Turn the phone sideways or upright to adjust the Onscreen Keyboard
orientation. You can also adjust it by marking the checkbox in
Settings\Display\ Auto-rotate screen.
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14
2.2
Text editing
3.2
Answering or rejecting a call
You can edit the text you have entered.
• Touch and hold or double-tap within the text you would like
to edit.
• Drag the tabs to change the highlighted selection.
• The following options will appear: Select all
and Paste
• Touch the icon
, Cut
, Copy
to confirm.
Phone call ...............
3.1
Placing a call
When you receive a call, touch
• Slide right to answer;
• Slide left to reject;
• Slide up to reject the call by sending a preset message.
To make a call when the phone is on, go to the Home screen and
touch the Phone icon in the Favorites tray.
To mute the ringtone volume of an incoming call, press the Volume
up/down key or turn the phone over (when the Settings\
Gestures\Turn over to mute option is activated).
3.3
Touch and
hold to access
voicemail.
History
Touch to access
New contact,
All contacts
and Call
settings.
Touch to dial new
number
Consulting your call memory
You can access your call memory by touching
from the Dial
screen to see call history in categories of Incoming calls, Outgoing
calls, and Missed calls.
3.4
Speed dial settings
You can access this setting screen by touching and then Speed
Dial Settings on Dial screen, then select contacts to define 2-9
screen keys as a speed dialler. Touch the contact and select Delete
fast dial to remove it from speed dial.
Enter the desired number from the keyboard directly or select a
contact from All contacts or Call log by sliding or touching tabs,
then touch
to place the call.
The number you entered can be saved to Contacts by touching
and selecting Add to Contacts.
If you make a mistake, you can delete the incorrect digits by touching
To hang up a call, touch
15
16
4
People .....................
4.1
Adding a contact
You can view and create contacts on your phone and synchronize
these with your Gmail contacts or other applications on the web
or on your phone.
Touch the Application tab on the Home screen, select People app,
in the contact list to create a new contact.
then touch the icon
Favorite Contact list
Contact group list;
Favorites
and Share from
Touch a contact you want to share, touch
the contact details screen, then select the application to perform
this action.
4.3
Synchronizing contacts in multiple
accounts
Contacts, data, or other information can be synchronized from
multiple accounts, depending on the applications installed on your
phone.
Messaging................
You can create, edit, and receive SMS and MMS with this phone.
To open Messaging, go to the Home screen and touch the Messaging
icon in the Favorites tray.
All messages you receive or send out can be saved in
phone memory or SIM card. To check the SMS messages
stored on your SIM card, touch
from Messaging screen,
then touch Settings\SIM CARD SETTING \ Manage
SIM Settings.
Touch to add contact
Touch to find
contacts in
contact list;
More
Touch to add contact
4.2
Importing, exporting and sharing
contacts
From Contacts screen, touch
to open the options menu, touch
Import/Export, then choose to import/export contacts from/to
SIM card, Phone, SD card, Phone storage, Accounts, etc.
To import/export a single contact from/to SIM card, choose an
account and target SIM card(s), select the contact you want to
import/export, and touch Done to confirm.
5.1
Write message
On the message list screen, touch the new message icon
text\multimedia messages.
Touch to create a new message.
Touch to see the whole message
thread.
Long press message threads to
delete messages.
To import/export all contacts from/to SIM card, choose an account
and target SIM card(s), touch Select all and touch Done to confirm.
You can share a single contact or contacts with others by sending the
contact's vCard to them via Bluetooth, Gmail, etc.
17
to write
18
Sending a text message
To create and send emails
Enter the mobile phone number of the recipient in the To bar or
touch
to add recipients, touch Type message bar to enter
the text of the message. When finished, touch
to send the text
message.
• Touch the icon
on the Inbox screen.
• Enter recipient(s) email address(es) in the To field.
• If necessary, touch
and touch Add Cc/Bcc to add a copy or a
blind carbon copy to the message.
• Enter the subject and the content of the message.
• Touch , touch Attach picture, Attach video, or Attach
others to add an attachment.
An SMS of more than 160 characters will be charged as
several SMS. Specific (accented) letters will also increase
the size of the SMS, this may cause multiple SMS to be sent
to your recipient.
Sending a multimedia message
MMS enables you to send video clips, pictures, contacts, calendar,
slides, and audio to other compatible phones and e-mail addresses.
An SMS will be converted to MMS automatically when media files (image,
video, audio, slides, etc.) are attached or Subject or email addresses are
added.
Email .......................
Other than your Gmail account, you can also set up external POP3
or IMAP4 email accounts in your phone.
To open Email, go to the Home screen and touch the Email icon in
the Favorites tray.
An email wizard will guide you through the steps to set up an email
account.
• Enter the email address and password of the account you want
to set up.
• Touch Next. If the account you entered is not provided by your
service provider in the phone, you will be prompted to go to
the email account settings screen to enter settings manually.
Alternatively, you can touch Manual setup to directly enter
the incoming and outgoing settings for the email account you
are setting up.
• Enter the account name and display name in outgoing emails.
• To add another email account, you can touch
and Settings,
and finally touch ADD ACCOUNT on the right of the title to
create the account.
19
• Finally, touch
to send.
• If you do not want to send the mail right away, you can touch
Save draft or touch Back key to save a copy.
and
Getting connected .......
To connect to the Internet with this phone, you can use GPRS/
EDGE/3G networks or Wi-Fi, whichever is most convenient.
7.1
Connecting to the Internet
7.1.1
GPRS/EDGE/3G
The first time you turn on your phone with a SIM card inserted it
will automatically configure network service: GPRS, EDGE or 3G.
on the Quick
If the network is not connected, you can touch
settings bar.
To check the network connection you are using, touch the
Application tab on the Home screen, then touch Settings\
More...\Mobile networks\Access Point Names or Network
operators.
7.1.2
Wi-Fi
Using Wi-Fi, you can connect to the Internet when your phone is
within range of a wireless network. Wi-Fi can be used on the phone
even without a SIM card inserted.
20
To turn Wi-Fi on and connect to a wireless network
• Touch
on the Quick settings bar to get to Settings.
• Touch the switch
next to Wi-Fi to turn Wi-Fi on/off.
To disconnect (from mass storage):
• Unmount the microSD card on your computer.
• Open the Notification panel and deselect USB storage.
For Windows XP or lower operating systems, you
should download and install Windows Media Player 11 on
your computer.
• Touch Wi-Fi, detailed information of all detected Wi-Fi networks
is displayed in the Wi-Fi networks section.
• Select a Wi-Fi network to connect to it. If the network you selected is
secured, you will need to enter a password or other credentials (contact
your network operator for details). When finished, touch Connect.
7.2
Browser .....................................
You can enjoy surfing the Web by using the Browser.
To get onto the Web, go to the Home screen and touch the Browser
icon in the Favorites tray.
To go to a web page
On the Browser screen, touch the URL box at the top, enter the
to confirm.
address of the web page, then touch
7.3
Connecting to a computer
You can transfer media files and other files between a micro SD card/
internal storage and a computer by using a USB cable.
Before using MTP or PTP, first select USB debugging.
• Touch Settings\About phone, tap Build number 7 times, then
touch Settings\Developer options\USB debugging.
To connect/disconnect your phone to/from the computer:
• Use the USB cable to connect the phone to a USB port on your
computer. You will receive a notification that the USB is connected.
• If you use mass storage, open the Notification panel and touch USB
connected, then mark the checkbox of USB storage in the dialog
that opens to confirm that you want to transfer files.
• If you use MTP or PTP, your phone will be automatically
connected.
21
To locate the data you have transferred or downloaded in
the internal storage:
• Touch the Application tab from the Home screen to open the
applications list.
• Touch File Explorer.
All data you have downloaded is stored in File Explorer, where you
can see media files (videos, photos, music, and others), rename files,
install applications on your phone, etc.
7.4
Sharing your phone's mobile data
connection
You can share your phone's mobile data connection with a single
computer via USB cable (USB tethering) or with up to eight devices
at once by turning your phone into a portable Wi-Fi hotspot.
To turn on USB tethering or Portable Wi-Fi hotspot
• Touch
on the Quick settings bar to get to Settings.
• Touch More...\Tethering & portable hotspot.
• Mark the checkbox for USB tethering or turn on Portable
Wi-Fi hotspot to activate this function.
These functions may incur additional network charges
from your network operator. Extra fees may also be
charged in roaming areas. You can check data usage by
touching Settings\Data usage.
22
8
Find my location using
GPS satellites ..............
To activate your phone’s global positioning system (GPS) satellite receiver:
• Touch
on the Quick settings bar to get to Settings.
• Touch Location.
• Touch the switch
next to Location to turn on.
Find your location by opening Maps:
Once activated, a wide variety of settings and data are backed up,
including your Wi-Fi passwords, bookmarks, a list of the applications
you’ve installed, the words you’ve added to the dictionary used by
the Onscreen keyboard, and most of the settings configured within
the Settings application. If you deactivated this option, settings are
no longer backed up, and any existing backups are deleted from
Google servers.
10
Factory data reset
To activate factory data reset:
• Touch
on the Quick settings bar to get to Settings.
• Touch Backup & reset\Factory data reset
• Touch Reset phone\Erase everything
Use your phone’s GPS satellite receiver to pinpoint your location
within an accuracy as close as several meters ("street level"). The
process of accessing the GPS satellite and setting your phone's precise
location for the first time will require up to 5 minutes.You will need to
stand in a place with a clear view of the sky and avoid moving. After
this, GPS will only need 20-40 seconds to identify your precise location.
You can then start the navigation to find the target location.
Data backup .................
This phone enables you to back up your phone’s settings and other
application data to Google servers, with your Google Account.
If you replace your phone, the settings and data you’ve backed up
are restored onto the new phone the first time you sign in with
your Google Account.
To activate this function:
• Touch
on the Quick settings bar to get to Settings.
Phone reset will erase all of your personal data from internal phone
storage, including information about your Google Account, any other
accounts, your system and application settings, and any downloaded
applications. Resetting the phone does not erase any system software
updates you’ve downloaded. If you reset the phone in this way, you’re
prompted to re-enter the same kind of information as when you
first started Android.
11
Applications &
Internal storage ....
11.1 Applications
With this phone, some built-in Google applications and other third
party applications are available for your convenience.
With the built-in applications, you can:
• Communicate with friends.
• Touch Backup & reset\Back up my data to select the checkbox.
23
24
• Exchange messages or emails with friends.
• Track your location, view traffic situations, search for locations and
get navigation information to your destination.
• Download more applications from Google Play Store and more.
For more information about these applications, check the online user
manual at: www.alcatelonetouch.com.
11.2 Internal storage
Touch Settings\Storage to display the amount of internal phone
storage used by the operating system, its components, applications
(including those you downloaded), permanent and temporary data.
All personal music, pictures, applications, and files will be saved in
internal phone storage if no external SD card is inserted.
If a warning message comes up saying that phone memory
is limited, you will need to free up space by deleting some
unwanted applications, downloaded files, etc.
• Allows
Allows you to easily import photos from a PC or the handset and
organize them in different albums for better management.
• Videos
Allows you to insert video files from a PC for playback and then
upload to a handset folder.
• Music
Allows you to quickly search for your favorite music on a PC,
manage the ultimate Library, and enjoy the easiest digital jukebox
in your own mobile way.
• Application
Allows you to import downloaded mobile applications and have
them installed onto your handset upon synchronization.
• Backup
Allows you to back up your contacts, messages, calendar, photos
and applications, then import the backup files to your phone.
Supported Operating Systems
Windows XP/Vista/Windows 7/Windows 8.
12
Making the most
of your phone ........
You can download software upgrades for free from the website
(www.alcatelonetouch.com).
12.1 Smart Suite
Smart Suite includes:
• Contacts
Allows you to back up contact entries so that you don't have
to worry about losing, breaking, switching phones, or changing
service providers.
12.2 Upgrade
You can use the Mobile Upgrade tool or FOTA Upgrade tool to
update your phone's software.
12.2.1 Mobile Upgrade
Download Mobile Upgrade from the ALCATEL ONETOUCH
website (www.alcatelonetouch.com) and install it on your PC.
Launch the tool and update your phone by following the step by step
instructions (see the User Guide provided together with the tool).
Your phone’s software will now have the latest software.
All personal information will be permanently lost following
the update process. We recommend you back up your
personal data using Smart Suite before upgrading.
• Messages
Frees you from painstakingly inputting text on the keypads. All of
your messages are easily accessible and well organized.
• Calendar
Allows you to sync events freely between your phone and Outlook
and create and edit new events from a PC.
25
26
12.2.2 FOTA Upgrade
Using the FOTA Upgrade tool you can update your phone's software.
To access System Updates, open the notification panel, touch
, then press About phone\Wireless updates. Or you
and then
can directly touch
and access Settings\About phone. Touch
Check for updates, and the phone will search for the latest
software. If you want to update the system, touch the Download
button, after it's done touch Install to complete the upgrade.
Now your phone's software will have the latest version.
You should turn on data connection before searching for updates.
Settings for auto-check intervals and reminders about upgrades are
also available once you restart the phone.
If you have chosen auto-check, when the system discovers the
will appear in the status bar. Touch the
new version, the icon
notification to access the System Updates directly.
During FOTA downloading or updating, to avoid errors in
locating the correct update packages, do not change your
default storage location.
Safety and use.....................
We recommend that you read this chapter carefully before using your
mobile phone. The manufacturer disclaims any liability for damage,
which may result as a consequence of improper use or use contrary
to the instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving
a vehicle constitutes a real risk, even when the hands-free kit is
used (car kit, headset...), drivers are requested to refrain from using
their mobile phone when the vehicle is not parked. Check the laws
and regulations on the use of wireless mobile phones and their
accessories in the areas where you drive. Always obey them. The use
of these devices may be prohibited or restricted in certain areas.
When driving, do not use your mobile phone and headset to listen
to music or to the radio. Using a headset can be dangerous and
forbidden in some areas.
When switched on, your mobile phone emits electromagnetic waves
that can interfere with the vehicle’s electronic systems such as ABS
anti-lock brakes or airbags. To ensure that there is no problem:
- do not place your mobile phone on top of the dashboard or
within an airbag deployment area,
- check with your car dealer or the car manufacturer to make sure
that the car’s electronic devices are shielded from mobile phone
RF energy.
• CONDITIONS OF USE:
You are advised to switch off the mobile phone from time to time to
optimize its performance.
Remember to abide by local authority rules of mobile phone use
on aircrafts.
Operational Warnings: Obey all posted signs when using mobile
devices in public areas.
Follow Instructions to Avoid Interference Problems: Turn off your
mobile device in any location where posted notices instruct you to
do so. In an aircraft, turn off your mobile device whenever instructed
to do so by airline staff. If your mobile device offers an airplane mode
or similar feature, consult airline staff about using it in flight.
Switch the mobile phone off when you are in health care facilities,
except in designated areas. As with many other types of equipment
now in regular use, mobile phones can interfere with other electrical or
electronic devices, or equipment using radio frequency.
27
28
Switch the mobile phone off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in a fuel
depot, gas station, or chemical plant, or in any potentially explosive
atmosphere.
When the mobile phone is switched on, it should be kept at least 15
cm from any medical device such as a pacemaker, a hearing aid or
insulin pump. In particular when using the mobile phone you should
hold it against the ear on the opposite side to the device, if any.
Read and follow the directions from the manufacturer of your
implantable medical device. If you have any questions about using
your mobile device with your implantable medical device, consult
your healthcare provider.
To avoid hearing impairment, answer the call before holding your
mobile phone to your ear. Also move the handset away from your
ear while using the “hands-free” option because the amplified volume
might cause hearing damage.
It is recommended to have proper supervision while small children use
your mobile phone.
When replacing the cover please note that your mobile phone may
contain substances that could create an allergic reaction.
Always handle your mobile phone with care and keep it in a clean
and dust-free place.
Do not allow your mobile phone to be exposed to adverse weather
or environmental conditions (moisture, humidity, rain, infiltration of
liquids, dust, sea air, etc.).The manufacturer’s recommended operating
temperature range is -10°C (14°F) to +55°C (131°F) (the max value
depends on device, materials and housing paint/texture).
Over 55°C (131°F) the legibility of the mobile phone’s display may be
impaired, though this is temporary and not serious.
Do not open or attempt to repair your mobile phone yourself.
Do not drop, throw, or try to bend your mobile phone.
Do not use the mobile phone if the glass made screen, is damaged,
cracked, or broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are
recommended by TCL Communication Ltd. and its affiliates and are
compatible with your mobile phone model. TCL Communication Ltd.
and its affiliates disclaim any liability for damage caused by the use of
other chargers or batteries.
Your mobile phone should not be disposed of in a municipal waste.
Please check local regulations for disposal of electronic products.
Remember to make back-up copies or keep a written record of all
important information stored in your mobile phone.
Some people may suffer epileptic seizures or blackouts when
exposed to flashing lights, or when playing video games. These
seizures or blackouts may occur even if a person never had a
previous seizure or blackout. If you have experienced seizures or
blackouts, or if you have a family history of such occurrences, please
consult your doctor before playing video games on your mobile
phone or enabling a flashing-lights feature on your mobile phone.
Parents should monitor their children’s use of video games or other
features that incorporate flashing lights on the mobile phones. All
persons should discontinue use and consult a doctor if any of the
following symptoms occur: convulsion, eye or muscle twitching,
loss of awareness, involuntary movements, or disorientation. To limit
the likelihood of such symptoms, please take the following safety
precautions:
- Play at the farthest distance possible from the screen. When you
play games on your mobile phone, you may experience occasional
discomfort in your hands, arms, shoulders, neck, or other parts of your
body. Follow these instructions to avoid problems such as tendinitis,
carpal tunnel syndrome, or other musculoskeletal disorders:
- Take a minimum of a 15-minute break every hour of game playing.
- If your hands, wrists, or arms become tired or sore while playing,
stop and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.
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30
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker
is in use.
• PRIVACY:
Please note that you must respect the laws and regulations in force
in your jurisdiction or other jurisdiction(s) where you will use your
mobile phone regarding taking photographs and recording sounds
with your mobile phone. Pursuant to such laws and regulations,
it may be strictly forbidden to take photographs and/or to record
the voices of other people or any of their personal attributes, and
reproduce or distribute them, as this may be considered to be an
invasion of privacy.
It is the user’s sole responsibility to ensure that prior authorization
be obtained, if necessary, in order to record private or confidential
conversations or take a photograph of another person; the
manufacturer, the seller or vendor of your mobile phone (including
the operator) disclaim any liability which may result from the
improper use of the mobile phone.
• BATTERY AND ACCESSORIES:
Before removing the battery from your mobile phone, please make
sure that the mobile phone is switched off.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic
fumes and burns).
- Do not puncture, disassemble, or cause a short-circuit in the battery,
- Do not burn or dispose of a used battery in the garbage or store
it at temperatures above 60°C (140°F).
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose
for which it was designed. Never use damaged batteries or those
not recommended by TCL Communication Ltd. and/or its affiliates.
This symbol on your mobile phone, the battery, and the
accessories means that these products must be taken to
collection points at the end of their life:
- Municipal waste disposal centers with specific bins for
these items of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in
the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge. All products
with this sign must be brought to these collection points.
31
In non European Union jurisdictions:
Items of equipment with this symbol are not be thrown into ordinary
bins if your jurisdiction or your region has suitable recycling and
collection facilities; instead they are to be taken to collection points
for them to be recycled.
In the United States you may learn more about CTIA’s Recycling
Program at http://www.gowirelessgogreen.org/
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS
• CHARGERS
Home A.C./ Travel chargers will operate within the temperature
range of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your mobile phone meet with the
standard for safety of information technology equipment and office
equipment use. Due to different applicable electrical specifications, a
charger you purchased in one jurisdiction may not work in another
jurisdiction. They should be used for this purpose only.
Characteristics of power supply (depending on the country):
Travel charger: 100-240V,50/60Hz, 150MA
5V,550mAh
Battery:
Lithium 1450mAh
• RADIO WAVES:
THIS MOBILE PHONE MEETS THE GOVERNMENT’S
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your mobile phone is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emission limits for exposure to
radio-frequency (RF) energy. These limits are part of comprehensive
guidelines and establish permitted levels of RF energy for the
general population. The guidelines are based on standards that were
developed by independent scientific organizations through periodic
and thorough evaluation of scientific studies. These guidelines include
a substantial safety margin designed to ensure the safety of all
persons, regardless of age and health.
The exposure standard for mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR.
The SAR limit set by public authorities such as the Federal
Communications Commission of the US Government (FCC), or by
Industry Canada, is 1.6 W/kg averaged over 1 gram of body tissue.
Tests for SAR are conducted using standard operating positions with
the mobile phone transmitting at its highest certified power level in
all tested frequency bands.
32
Although the SAR is determined at the highest certified power level, the
actual SAR level of the mobile phone while operating can be well below
the maximum value. This is because the mobile phone is designed to
operate at multiple power levels so as to use only the power required
to reach the network. In general, the closer you are to a wireless base
station antenna, the lower the power output of the mobile phone.
Before a mobile phone model is available for sale to the public,
compliance with national regulations and standards must be shown.
The highest SAR value for this model mobile phone when tested is
0.70 W/Kg for use at the ear and 1.12 W/Kg for use close to the body.
While there may be differences between the SAR levels of
various mobile phones and at various positions, they all meet
the government requirement for RF exposure. For body-worn
operation, the mobile phone meets FCC RF exposure guidelines
provided that it is used with a non-metallic accessory with the
handset at least 10 mm from the body. Use of other accessories
may not ensure compliance with FCC RF exposure guidelines.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site: http://
www.ctia.org/
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any special
precautions for use of mobile phones. If individuals are concerned,
they might choose to limit their own or their children’s RF exposure
by limiting the length of calls, or using “hands-free” devices to keep
mobile phones away from the head and body. (fact sheet n°193).
Additional WHO information about electromagnetic fields and
public health are available on the following website: http://www.
who.int/peh-emf.
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there
is no guarantee that interference to radio or television reception,
which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more
of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
For the receiver devices associated with the operation of a licensed
radio service (e.g. FM broadcast), they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the condition that this device does not cause harmful
interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
(1) this device may not cause harmful interference
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Your mobile phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in
positions other than against your ear. In such circumstances the
device will be compliant with the guidelines when used with headset
or usb data cable. If you are using another accessory ensure that
whatever product is used is free of any metal and that it positions the
mobile phone at least 10 mm away from the body.
Please note by using the device some of your personal data may
be shared with the main device. It is under your own responsibility
to protect your own personal data, not to share with it with any
unauthorized devices or third party devices connected to yours.
For products with Wi-Fi features, only connect to trusted Wi-Fi
networks. Also when using your product as a hotspot (where
available), use network security. These precautions will help prevent
unauthorized access to your device. Your product can store personal
information in various locations including a SIM card, memory
card, and built-in memory. Be sure to remove or clear all personal
information before you recycle, return, or give away your product.
Choose your apps and updates carefully, and install from trusted
sources only. Some apps can impact your product’s performance and/
or have access to private information including account details, call
data, location details and network resources.
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34
Note that any data shared with TCL Communication Ltd. is
stored in accordance with applicable data protection legislation.
For these purposes TCL Communication Ltd. implements and
maintains appropriate technical and organizational measures to
protect all personal data, for example against unauthorized or
unlawful processing and accidental loss or destruction of or damage
to such personal data whereby the measures shall provide a level of
security that is appropriate having regard to
(i) the technical possibilities available,
(ii) the costs for implementing the measures,
(iii) the risks involved with the processing of the personal data, and
(iv) the sensitivity of the personal data processed.
You can access, review and edit your personal information at any
time by logging into your user account, visiting your user profile or
by contacting us directly. Should you require us to edit or delete your
personal data, we may ask you to provide us with evidence of your
identity before we can act on your request.
• LICENCES
microSD Logo is a trademark.
The Bluetooth word mark and logos are owned by the
Bluetooth SIG, Inc. and any use of such marks by TCL
Communication Ltd. and its affiliates is under license.
Other trademarks and trade names are those of their
respective owners.
ALCATEL ONETOUCH
POP STAR Bluetooth
Declaration ID D027259
SwiftKey is a registered trademark of TouchType Ltd.
The Wi-Fi Logo is a certification mark of the Wi-Fi
Alliance.
Google, the Google logo, Android, the Android logo,
Google Search TM, Google MapsTM, Gmail TM, YouTube,
Google Play Store, Google Latitude TM and Hangouts
TM
are trademarks of Google Inc.
The Android robot is reproduced or modified from work created
and shared by Google and used according to terms described in the
Creative Commons 3.0 Attribution License (the text will show when
you touch and hold Google legal in Settings\About phone\Legal
information). (1)
You have purchased a product which uses the open source (http://
opensource.org/) programs mtd, msdosfs, netfilter/iptables and initrd in
object code and other open source programs licensed under the GNU
General Public License and Apache License.
We will provide you with a complete copy of the corresponding source
codes upon request within a period of three years from the distribution
of the product by TCL Communication.
You may download the source codes from http://sourceforge.net/
projects/alcatel/files/. The provision of the source code is free of charge
from the internet.
Hearing Aid Compatibility (HAC) regulations
for Mobile phones
In 2003, the FCC adopted rules to make digital wireless telephones
compatible with hearing aids and cochlear implants. Although analog
wireless phones do not usually cause interference with hearing aids
or cochlear implants, digital wireless phones sometimes do because of
electromagnetic energy emitted by the phone's antenna, backlight, or
other components. Your phone is compliant with FCC HAC regulations
(ANSI C63.19- 2011). While some wireless phones are used near some
hearing devices (hearing aids and cochlear implants), users may detect
a buzzing, humming, or whining noise. Some hearing devices are more
immune than others to this interference noise and phones also vary
in the amount of interference they generate. The wireless telephone
industry has developed a rating system for wireless phones to assist
hearing device users in finding phones that may be compatible with their
hearing devices. Not all phones have been rated. Phones that are rated
have the rating on their box or a label located on the box. The ratings
are not guarantees. Results will vary depending on the user's hearing
device and hearing loss. If your hearing device happens to be vulnerable
to interference, you may not be able to use a rated phone successfully.
Trying out the phone with your hearing device is the best way to evaluate
it for your personal needs.
(1)
35
It may not available according to the countries.
36
This phone has been tested and rated for use with hearing aids for
some of the wireless technologies that it uses. However, there may be
some newer wireless technologies used in this phone that have not been
tested yet for use with hearing aids. It is important to try the different
features of this phone thoroughly and in different locations, using your
hearing aid or cochlear implant, to determine if you hear any interfering
noise. Consult your service provider or the manufacturer of this phone
for information on hearing aid compatibility. If you have questions
about return or exchange policies, consult your service provider or
phone retailer.
M-Ratings: Phones rated M3 or M4 meet FCC requirements and are likely
to generate less interference to hearing devices than phones that are not
labeled. M4 is the better/higher of the two ratings.
T-Ratings: Phones rated T3 or T4 meet FCC requirements and are
likely to be more usable with a hearing device’s telecoil (“T Switch” or
“Telephone Switch”) than unrated phones. T4 is the better/ higher of the
two ratings. (Note that not all hearing devices have telecoils in them.)
Your phone meets the M3 level rating.
Hearing devices may also be rated. Your hearing device manufacturer
or hearing health professional may help you find this rating. For
more information about FCC Hearing Aid Compatibility, please go to
http://www.fcc.gov/cgb/dro.
This phone has been tested and rated for use with hearing aids for
some of the wireless technologies that it uses. However, there may be
some newer wireless technologies used in this phone that have not been
tested yet for use with hearing aids. It is important to try the different
features of this phone thoroughly and in different locations, using your
hearing aid or cochlear implant, to determine if you hear any interfering
noise. Consult your service provider or the manufacturer of this phone
for information on hearing aid compatibility. If you have questions
about return or exchange policies, consult your service provider or
phone retailer.
General information ...........
• Website: www.alcatelonetouch.us
• Facebook: http://www.facebook.com/alcatelonetouchusa /
www.facebook.com/alcatelonetouchcanada
• Twitter: http://www.twitter.com/alcatel1touch
• Hot Line Number: In the United States, call 855-368-0829
for technical support. In Canada, call 855-844-6058 for technical
support.
• Electronic labeling path: Touch Settings\Regulatory & Safety or
press *#07#, you can find more information about labeling (1).
On our Website you will find our FAQ (Frequently Asked Questions)
section. You can also contact us by e-mail to ask any questions you
may have.
An electronic version of this user guide is available in English and other
languages according to availability on our server: www.alcatelonetouch.us
Your telephone is a transceiver that operates on GSM in quad-band
(850/900/1800/1900 MHz) or UMTS in quad-band (850/1900/2100 MHz).
Protection against theft (2)
Your mobile phone is identified by an IMEI (mobile phone serial
number) shown on the packaging label and in the product’s memory.
We recommend that you note the number the first time you use
your mobile phone by entering *#06# and keep it in a safe place.
It may be requested by the police or your operator if your mobile
phone is stolen.
Disclaimer
There may be certain differences between the user manual
description and the mobile phone’s operation, depending on the
software release of your mobile phone or specific operator services.
TCL Communication Ltd. shall not be held legally responsible for
such differences, if any, nor for their potential consequences, which
responsibility shall be borne by the operator exclusively.
FCC ID: 2ACCJB030
(1)
(2)
37
It depends on countries.
Contact your network operator to check service availability.
38
TCL Communication Ltd.
Warranty .............................
TCL Communication Ltd. warrants to the original retail purchaser of
this wireless device that should this product or part thereof during
normal consumer usage and condition be proven to be defective
in material or workmanship that results in product failure within
the first twelve (12) months from the date of purchase as shown
on your original sales receipt from an authorized sales agent. Such
defect(s) will be repaired or replaced (with new or rebuilt parts)
at the company’s option without charge for parts or labor directly
related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items
are also warranted against defects and workmanship that results in
product failure within the first six (6) months period from the date
of purchase as shown on your original sales receipt. Such defect(s)
will be repaired or replaced (with new or rebuilt parts) at the
company’s option without charge for parts or labor directly related
to the defect(s).
The limited warranty for your wireless device will be voided if any of
the following conditions occur:
• Non-compliance with the instructions for use or installation, or
with technical and safety standards applicable in the geographical
area where your phone is used;
• Connection to any equipment not supplied or not recommended
by TCL Communication Ltd.;
• Modification or repair performed by individuals not authorized by
TCL Communication Ltd. or its affiliates;
• Changes to the device operating system by the user or third party
applications;
• Acts of god such as inclement weather, lightning, power surges,
fire, humidity, infiltration of liquids or foods, chemical products,
download of files, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless device’s event labels or serial
numbers (IMEI);
• Damage from exposure to water or other liquids, moisture,
humidity, excessive temperatures or extreme environmental
conditions, sand, excess dust and any condition outside the
operating guidelines;
• Defects in appearance, cosmetic, decorative or structural items
such as framing and non-operative parts;
• Damage as result of physical abuse regardless of cause.
39
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCL Communication
Ltd. or any of its affiliates be liable for incidental or consequential
damages of any nature whatsoever, including but not limited to
commercial loss, to the full extent those damages can be disclaimed
by law. Some states do not allow the exclusion or limitation of
incidental or consequential damages, or limitation of the duration of
implied warranties, so the preceding limitations or exclusions may
not apply to you.
How to obtain Support: In United States please call, (855) 368-0829
or go to www.alcatelonetouch.us for technical support. In Canada
please call, (855) 844-6058 or go to www.alcatelonetouch.ca for
technical support. We have placed many self-help tools that may
help you to isolate the problem and eliminate the need to send your
wireless device in for service. In the case that your wireless device is
no longer covered by this limited warranty due to time or condition,
you may utilize our out of warranty repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA
for the defective device. Ship the device with a copy of the original
proof of purchase (e.g. original copy of the dated bill of sale, invoice)
with the owner’s return address (No PO Boxes accepted), wireless
carrier’s name, alternate daytime phone number, and email address
with a complete problem description. Only ship the device. Do
not ship the SIM card, memory cards, or any other accessories
such as the power adapter. You must properly package and ship the
wireless device to the repair center. TCL Communication Ltd. is not
responsible for devices that do not arrive at the service center or
are damaged in transit. Insurance is recommended with proof of
delivery. Upon receipt, the service center will verify the warranty
conditions, repair, and return your device to the address provided in
the RMA. Check the warranty repair status by going online with the
RMA number on web portal.
40
Troubleshooting...................
Before contacting the service center you are advised to follow the
instructions below:
• You are advised to fully charge (
) the battery for optimal
operation.
• Avoid storing large amounts of data in your phone as this may
affect its performance.
• Use Factory data reset and Mobile Upgrade tool to perform
phone formatting or software upgrading (to reset factory data,
hold down the Power key and the Volume up key at the
same time when powered off). ALL User phone data: contacts,
photos, messages and files, downloaded applications will be lost
permanently. It is strongly advised to fully backup the phone data
and profile via Smart Suite before doing formatting and upgrading.
and carry out the following checks:
My phone cannot be switched on or is frozen
• If the phone cannot be switched on, charge it for at least 20
minutes to ensure the minimum battery power needed, then try
to switch on again.
• If the phone falls into a loop during power on-off animation and
the user interface cannot be accessed, press and hold the Volume
down key to enter Safe Mode. This eliminates any abnormal OS
booting issues caused by 3rd party APKs.
• If neither method is effective, please reset the phone using the
Power key and the Volume up key (holding both together) or
upgrade software via Mobile Upgrade tool.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key.
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please use Factory data reset to reset the
phone or FOTA/Mobile Upgrade to upgrade software.
My phone cannot charge properly
• Make sure you are using an ALCATEL ONETOUCH battery and
the charger from the box.
• Make sure your battery is inserted properly and clean the battery
contact if it’s dirty. It must be inserted before plugging in the
charger.
• Make sure that your battery is not completely discharged; if
the battery power is empty for a long time, it may take around
20 minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C
to +40°C).
• When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or "No service"
is displayed
• Try connecting in another location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
• Make sure that the internet access service of your SIM card is available.
• Check your phone's Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see "Inserting
or removing the SIM card").
• Make sure the chip on your SIM card is not damaged or scratched.
• Make sure the service of your SIM card is available.
My phone turns off by itself
• Check that your screen is locked when you are not using your
phone, and make sure the Power key is not accidentally contacted
while the screen is unlocked.
• Check the battery charge level.
• If it still does not work, please use Factory data reset to reset the
phone or FOTA/Mobile Upgrade to upgrade software.
Unable to make outgoing calls
• Make sure you have dialed a valid number and have touched Call.
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the network
is not overloaded or unavailable.
• Check your subscription status with your operator (credit, SIM
card valid, etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your phone is not in airplane mode.
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42
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
• Check your subscription status with your operator (credit, SIM
card valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
The caller’s name/number does not appear when a call is
received
• Check that you have subscribed to this service with your operator.
• Your caller has concealed his/her name or number.
I cannot find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume
Up/Down key.
• Check the network strength
• Make sure that the receiver, connector or speaker on your phone is clean.
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service.
• Make sure this feature does not require an ALCATEL ONETOUCH
accessory.
When I select a number from my contacts, the number
cannot be dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling a
foreign country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts (i.e. your professional
or personal directories).
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability.
43
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly entered
in "Voicemail number".
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your network operator to check service availability and
check MMS parameters.
• Verify the server center number or your MMS profile with your
operator.
• The server center may be swamped, try again later.
SIM card PIN locked
• Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my phone to my computer
• Install Smart Suite.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart Suite Agent has
been activated.
• Check that you have marked the checkbox of USB debugging.
• Check that your computer meets the requirements for Smart
Suite Installation.
• Make sure that you’re using the right cable from the box.
I am unable to download new files
• Make sure there is sufficient phone memory for your download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status with your operator.
The phone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible
to other users.
• Make sure that the two phones are within Bluetooth’s detection range.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum
2.5 hours).
• After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain
an exact indication.
• Adjust the brightness of the screen as appropriate
44
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand or
increase their auto-check interval.
• Exit background-running applications if they are not being used
for a long time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged calls,
game playing, internet surfing, or running other complex
applications.
• This heating is a normal consequence of the CPU handling
excessive data. Ending above actions will make your phone return
to normal temperatures.
ALCATEL is a trademark of Alcatel-Lucent
and is used under license by
TCL Communication Ltd.
© Copyright 2015 TCL Communication Ltd
All rights reserved
TCL Communication Ltd reserves
the right to alter material
or technical specification
without prior notice.
All "Signature" ringtones embedded in this phone have been
composed, arranged, and mixed by NU TROPIC (Amar Kabouche).
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Source Exif Data:
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