TCL Communication B032 GSM Quad Band / UMTS Mobile Phone User Manual

TCL Communication Ltd. GSM Quad Band / UMTS Mobile Phone

User manual

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5022N
Quick Reference Guide
For more information about how to use your mobile phone, please
visit www.alcatelonetouch.us to consult the FAQs.
ALCATEL ONETOUCH would like to thank you for your purchase.
Our goal is to provide you with a high-quality mobile communication
experience.
English - CJB1DH4ALAAA
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www.sar-tick.com
This product meets applicable
national SAR limits of 1.6 W/kg. The
specific maximum SAR values can be
found in the RADIOWAVES section
of this user guide.
When carrying the product or using
it while worn on your body, either
use an approved accessory such as
a holster or otherwise maintain a
distance of 10 mm from the body to
ensure compliance with RF exposure
requirements. Note that the product
may be transmitting even if you are
not making a phone call.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker
is in use.
Indice
1 Your mobile ��������������������������������������������������������������������� 3
2 Text input ���������������������������������������������������������������������� 14
3 Phone call ���������������������������������������������������������������������� 16
4 Contacts ������������������������������������������������������������������������ 18
5 Messaging����������������������������������������������������������������������� 18
6 Email ������������������������������������������������������������������������������ 20
7 Getting connected �������������������������������������������������������� 21
8 Find my location using GPS satellites ������������������������ 24
9 Data backup ������������������������������������������������������������������ 25
10 Factory data reset �������������������������������������������������������� 25
11 Applications & Internal storage ���������������������������������� 26
12 Upgrade ������������������������������������������������������������������������� 27
Safety and use ������������������������������������������������������������������������� 28
General information �������������������������������������������������������������� 38
Troubleshooting���������������������������������������������������������������������� 41
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1 Your mobile ������������������
1�1 Keys and connectors
Headset connector
Micro-USB
connector
Back key
Home key
Recents key
Touch screen
Front Camera
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Volume up
Volume down
Camera Flash/Flashlight
Power
key
Recents key
• Recent apps� Touch to open a list of thumbnail images
of apps you've worked with recently. Touch it to open
an app. Swipe it left or right to remove a thumbnail
from the list.
Home key
• From any application or screen, touch to return to the
Home screen.
• Touch and hold to open Google search.
• Double-click the home button to access the camera
application.
Back key
• Touch to go back to the previous screen, or to close
a dialog box, options menu, the notification panel, etc.
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Power key
• Press: Lock the screen/Light up the screen.
• Press and hold: Show the popup menu to select from
Power off/Reboot/Airplane mode.
• Press and hold the Power key and Volume down key
to capture a screenshot.
• Press and hold the power key for at least 8 seconds to
force reboot or hold it longer to power off.
Volume Keys
• Under call mode, adjusts the earpiece or headset
volume.
• In Music/Video/Streaming mode, adjusts the media
volume.
• In general mode, adjusts the ringtone volume.
• Mutes the ringtone of an incoming call.
• In camera preview mode, press Volume up or down
key to enter burst shoot.
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1�2 Getting started
1�2�1 Set up
Removing or installing the back cover
Inserting or removing the SIM card
You must insert your SIM card to make phone calls. Power off your
phone before inserting or removing the SIM card.
Place the SIM card with the chip facing downwards and slide it into
its housing. Make sure that it is correctly inserted. To remove the
card, press and slide it out.
For this phone, both SIM1 and SIM2 can support 2G and 3G
networks. If both of them are 3G SIM cards, only one card
can support 3G network. Your phone only supports micro-
SIM card. Do not attempt to insert other SIM types like mini
and nano cards, otherwise you may damage your phone.
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Installing or removing the battery
Please power off your phone before removing the battery.
• Insert and click the battery into place, then close the cover.
• Unclip the cover, then remove the battery.
Installing or removing the microSD card
To install, insert the microSD card first, and then place it into the slot
with the gold contact facing down. To remove the external microSD
card, slide and take it out from the slot.
Charging the battery
Connect battery charger to your phone and plug into the socket.
If the battery is very low, there will be no indication that
power is being received until the charge is sufficient to show
the charging status bar. To reduce power consumption and
energy waste, once the battery is fully charged, disconnect
your charger from the plug; switch off Wi-Fi, GPS, Bluetooth
or background-running applications when not in use; reduce
the backlight time, etc.
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1�2�2 Power on your phone
Hold down the Power key until the phone powers on. It will take a
few seconds before the screen lights up.
Set up your phone for the first time
The first time you power on the phone, you should set the following
options: Language, Google Account, etc.
Even if no SIM card is installed, your phone will still power on and you
will be able to connect to a Wi-Fi network.
1�2�3 Power off your phone
Hold down the Power key from the Home screen until the phone
options appear, select Power off.
1�3 Home screen
You can move all of the items (applications, shortcuts, folders and
widgets) you use most frequently to your Home screen for quick
access. Touch the Home key to switch to the Home screen.
Touch to enter application list.
Status bar
• Status/Notification indicators
• Touch and drag down to open
the notification panel.
Touch an icon to open an application,
folder, etc.
Favorite tray applications
• Touch to enter the application.
• Touch and hold to move or
change applications.
Search bar
• Touch to enter text search screen.
• Touch to enter voice search screen.
The Home screen is provided in an extended format to allow more
space for adding applications, shortcuts, etc. Slide the Home screen
horizontally left and right to get a complete view.
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1�3�1 Using the touchscreen
Touch
To access an application, touch it with your finger.
Touch and Hold
Touch and hold the item to enter the available options.
Drag
Place your finger on the screen to drag an object to another location.
Slide/Swipe
Slide the screen up and down to scroll through the applications,
images, web pages, etc.
Flick
Similar to swiping, but flicking makes it move quicker.
Rotate
Automatically change the screen orientation from portrait to
landscape by turning the phone sideways to have a better view.
1�3�2 Status bar
From the status bar, you can see both phone status (to the right side)
and notification information (to the left side).
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Status icons
GPRS connected Bluetooth is on
GPRS in use Connected to a
Bluetooth device
EDGE connected Speakerphone is on
EDGE in use Roaming
3G connected Headset connected
3G in use No SIM card installed
HSPA+ connected Vibrate mode
HSPA+ in use Battery is very low
Signal strength Battery is low
Wi-Fi is on Battery is partially
drained
Connected to a Wi-Fi
network Battery is full
Airplane mode Battery is charging
No signal GPS is on
Portable Wi-Fi hotspot
is on Connected to VPN
Alarm is set
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Notification icons
New Gmail message Missed call
New Email message Call forwarding is on
New text or multimedia
message Song is playing
Problem with SMS or
MMS delivery Radio is on
New Google Hangouts
message Uploading data
New voicemail Download finished
Upcoming event An open Wi-Fi network
is available
Screenshot captured Phone is connected via
USB cable
Both USB tethering and
portable hotspot are on System update available
USB tethering is on
Carrier data use
threshold approaching
or exceeded
More notifications are
hidden
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Touch and drag down the Status bar to open the Quick settings panel
or Notification panel. Touch and drag up to close it. When there are
notifications, you can touch them to access notifications directly.
Notification panel
When there are notifications, touch and drag down the Status bar
to open the Notification panel to read more detailed information.
Touch to clear all event–based
notifications (other ongoing
notifications will remain).
Touch to switch to the Quick settings
panel.
Quick settings panel
Touch and drag down the Notification panel or touch to open
the Quick settings panel. You can enable or disable functions or
change modes by touching the icons.
Touch to enter user screen.
Touch to access the Settings, where you
can set more items.
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1�3�3 Lock/Unlock your screen
To protect your phone and privacy, you can lock the phone screen by
creating a variety of patterns, PIN or password etc.
1�3�4 Personalize your Home screen
Add
You can long press a folder, an application, or a widget to activate the
Move mode and drag the item to any Home screen.
Reposition
Long press the item to be repositioned to activate the Move mode
and drag the item to the desired position and release. You can move
items both on the Home screen and the Favorite tray. Hold the icon
on the left or right edge of the screen to drag the item to another
Home screen.
Remove
Long press the item to be removed to activate the Move mode. Drag
the item up to the top of the icon.
Create folders
To improve the organization of items (shortcuts or applications) on
the Home screen, you can add them to a folder by stacking one item
on top of another. To rename a folder, open it and touch the folder’s
title bar to input the new name.
Wallpaper customization
Touch Settings on the applications screen then touch Display\
Wallpaper to customize wallpaper.
1�3�5 Volume adjustment
You can set the ringer, media and phone ringtone volumes to your
preference by pressing the Volume up/down key, or touching
Settings\Sound & notification\Alarm volume or Ring volume
to set the volume.
1�3�6 Application tab
Touch from the Home screen to enter the applications list.
To return to the Home screen, touch the Home key.
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Consult recently-used applications
To consult recently-used applications, you can touch the Recents
key. Touch a thumbnail in the window to open the related application.
Touch one thumbnail and slide left or right to delete it.
2 Text input ����������������������
2�1 Using Onscreen Keyboard
Onscreen Keyboard settings
Touch Settings\Language & input, touch the keyboard you want
to set up and a series of settings will become available for your
selection.
Adjust the Onscreen Keyboard orientation
Turn the phone sideways or upright to adjust the Onscreen Keyboard
orientation. You can adjust it by changing the settings (Touch
Settings\Display\When device is rotated�
2�1�1 Android keyboard
Touch to switch
between numeric
keyboard and
alphabetic on MS.
Long press to
select symbols.
Touch to enter
text or numbers.
Touch to input comma;
Long press to show
input options.
Touch to switch
"abc/Abc" mode;
Long press to
switch "abc/ABC"
mode.
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2�1�2 Swype keyboard
Press and hold to
open settings.Touch once to start a
new line.
Touch to input space.
Touch to enter text
or numbers.
Drag down the
Status bar to open
the notification panel
to switch keyboards.
Touch to switch
between symbol and
numeric keyboard.
Touch to switch
between "abc/
Abc" mode. Touch
& hold to switch
between "abc/
ABC" mode.
Switch keyboards from the messaging screen
On messaging screen, drag down the Status bar to open the
notification panel.
From the Notification panel, touch Select input method, you
can switch from Swype keyboard to Android keyboard or Google
Voice typing, etc.
2�2 Text editing
You can edit the text you have entered.
• Touch and hold or double touch the text you would like to edit.
• Drag the tabs to change the highlighted selection.
• The following options will show: Select all , Cut , Copy
and Paste .
• Touch the icon to go back without any action.
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3 Phone call �����������������
3�1 Placing a call
To make a call when the phone is active, go to the Home screen and
touch the Phone icon in the Favorites tray.
Slide to access the
RECENTS and
CONTACTS.
Touch to display
keyboard.
Touch and
hold to access
voicemail.
Display the
suggested
number(s).
Enter the desired number from the keyboard directly and touch
to place the call or select a contact from CONTACTS or
RECENTS by sliding or touching tabs, then choose your target SIM
card to make the call.
The number you entered can be saved to Contacts by touching
and then touching Create new contact.
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If you make a mistake, you can delete the incorrect digits by
touching .
To hang up a call, touch .
3�2 Answering or rejecting a call
When you receive a call:
• Slide the icon to the right to answer;
• Slide the icon to the left to reject;
• Slide the icon upwards to reject the call by sending a preset
message.
To mute the ringtone volume of an incoming call, press the Volume
up/down key.
3�3 Consulting your call History
You can access your call memory by touching RECENTS tab
from the Phone screen to see Missed calls, Outgoing calls and
Incoming calls.
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4 Contacts �������������������
You can see and create contacts on your phone and synchronize
these with your Gmail contacts or other applications on the web
or on your phone.
4�1 Adding a contact
Touch the on the Home screen, then touch the icon in the
contacts list to create a new contact.
4�2 Synchronizing contacts in multiple
accounts
Contacts, data, or other information can be synchronized from
multiple accounts, depending on the applications installed on your
phone.
5 Messaging �����������������
You can create, edit, and receive SMS and MMS with this phone.
To open your Messaging, go to the Home screen and touch the
Messaging icon in the Favorites tray.
To check messages stored in your SIM card, touch the
icon from the Messaging screen, then touch Settings\Text
message (SMS)\Manage SIM card messages
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5�1 Write message
On the message list screen, touch the new message icon to write
text/multimedia messages.
Touch to create a new message.
• Touch to see the whole message thread.
• Touch & hold to activate delete mode.
Sending a text message
Enter the mobile phone number of the recipient in the Type name
or number bar or touch to add recipients and touch the Type
text message bar to enter the text of the message. Touch the
icon to insert emotions or icons. When finished, touch to send
the text message.
An SMS of more than 160 characters will be charged as
several SMS. Specific letters (accent) will also increase the
size of the SMS. This may cause multiple SMS to be sent to
your recipient.
Sending a multimedia message
MMS enables you to send video clips, images, photos, animations,
slides, and sounds to other compatible phones and email addresses.
An SMS will be converted to MMS automatically when media files
(image, video, audio, slides, etc.) are attached or Subject or email
addresses added.
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6 Email �������������������������
Other than your Gmail account, you can also set up external POP3
or IMAP email accounts in your phone.
To open Email, go to the Home screen and touch the Email icon in
the Favorites tray.
An email setup wizard will guide you through the steps to set up
an email account.
• Enter the email address and password of the account you want
to set up.
• Touch NEXT. If the account you entered is not provided by
your service provider in the phone, you will be prompted to go
to the email account settings screen to enter settings manually.
Alternatively, you can touch MANUAL SETUP to directly enter
the incoming and outgoing settings for the email account you are
setting up.
• Enter the account name and display name in outgoing emails.
• To add another email account, you can touch the icon and
Settings. Touch Add account to create.
To create and send emails
• Touch the icon from the Inbox screen.
• Enter recipient(s) email address (es) in the To field.
• If necessary, touch the icon beside To field to add Cc/Bcc to
add a copy or a blind carbon copy to the message.
• Enter the subject and the content of the message.
• Touch to add an attachment.
• Finally, touch to send�
• If you do not want to send the mail right away, you can touch the
icon and Save draft keys or touch the Back key to save a copy.
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7 Getting connected �������
To connect to the Internet with this phone, you can use GPRS/
EDGE/3G networks or Wi-Fi, whichever is most convenient.
7�1 Connecting to the Internet
7�1�1 GPRS/EDGE/3G
The first time you turn on your phone with your SIM card inserted, it
will automatically configure your network service: GPRS, EDGE, 3G.
To check the network connection you are using, touch Settings\
More\Cellular networks, and touch Access Point Names or
Network operators.
7�1�2 Wi-Fi
Using Wi-Fi, you can connect to the Internet when your phone is
within range of a wireless network. Wi-Fi can be used on your phone
even without a SIM card inserted.
To turn Wi-Fi on and connect to a wireless network
• Touch Settings\Wi-Fi.
• Touch the switch to turn on/off Wi-Fi.
• The detailed information of detected Wi-Fi networks is displayed in
the Wi-Fi networks section.
• Touch a Wi-Fi network to connect. If the network you selected is
secured, you will need to enter a password or other credentials
(you can contact the network operator for details). When finished,
touch Connected.
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7�2 Browser ��������������������������������������
Using the Browser, you can enjoy surfing the Web.
To get onto the Web, go to the Home screen and touch the Browser
icon in the Favourties tray.
To go to a web page
On the Browser screen, touch the URL box at the top, enter the
address of the web page, and then confirm.
7�3 Connecting to a computer
With the USB cable, you can transfer media files and other files
between micro SD card/internal storage and a computer. Before
using MTP or PTP, first select USB debugging.
• Touch Settings\About phone, then touch Build number
7 times. Then touch Settings\Developer options\USB
debugging.
To connect your phone to the computer:
• Use the USB cable that came with your phone to connect
the phone to a USB port on your computer. You will receive a
notification that the USB is connected.
• If you use MTP or PTP, your phone will be automatically connected.
Before using MTP, make sure that the driver (Windows
Media Player 11 or higher version) has been installed.
To locate data you have transferred or downloaded in your
internal storage:
• Touch to open the applications list.
• Touch File Manager.
All data you have downloaded is stored in the File Manager. Here
you can see media files (videos, photos, music, and others), rename
files, install applications into your phone, etc.
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7�4 Sharing your phone's mobile data
connection
You can share your phone's mobile data connection with a single
computer via USB cable (USB tethering) or with up to eight devices
at once by turning your phone into a portable Wi-Fi hotspot.
To turn on USB tethering or Wi-Fi hotspot
• Touch Settings\More\Tethering & portable hotspot.
• Touch the switch of USB tethering or Wi-Fi hotspot to
activate this function.
These functions may incur additional network charges
from your network operator. Extra fees may also be
charged in roaming areas. You can check data usage by
touching Settings\Data usage.
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8 Find my location using
GPS satellites ����������������
To activate your phone’s global positioning system (GPS) satellite
receiver:
• Touch Settings\Location.
• Touch the switch to turn on Google's location service.
You can then open Maps to find your location:
Use your phone’s GPS satellite receiver to pinpoint your location
within an accuracy as close as several meters (“street level”). The
process of accessing the GPS satellite and setting your phone's
precise location for the first time will require up to 5 minutes. You
will need to stand in a place with a clear view of the sky and avoid
moving. After this, GPS will only need 20-40 seconds to identify your
precise location.
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9 Data backup ������������������
This phone enables you to back up your phone’s settings and other
application data to Google servers with your Google Account.
If you replace your phone, the settings and data you’ve backed up
are restored onto the new phone the first time you sign in with
your Google Account.
To activate this function:
• Touch Settings\Backup and reset
• Touch the switch of Back up my data.
When this function is activated, a wide variety of settings and data
is backed up, including your Wi-Fi passwords, bookmarks, a list of
the applications you’ve installed, the words you’ve added to the
dictionary used by the onscreen keyboard, and most of the settings
that you configure with the Settings application. If you deactivate this
option, you stop backing up your settings, and any existing backups
are deleted from Google servers.
10 Factory data reset ���
To activate factory data reset:
• Touch Settings\Backup and reset\Factory data reset�
• Touch the RESET PHONE.
Resetting the phone will erase all of your personal data from internal
phone storage, including information about your Google Account.
any other accounts, your system and application settings, and any
downloaded applications. If you reset the phone in this way, you’re
prompted to re-enter the same kind of information as when you
first started Android.
When you are unable to power on your phone, you can perform a
factory data reset by pressing the Power key and the Volume up
key at the same time until the screen lights up.
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11 Applications &
Internal storage ������
11�1 Applications
With this phone, some built-in Google applications and other third
party applications are available for your convenience.
With the built-in applications, you can
• Communicate with friends.
• Exchange messages or emails with friends.
• Track your location, see traffic situations, search for locations and
get navigation information to your destination.
• Download more applications from the Google Play Store and
more.
For more information about these applications, please check the
online user manual at: www.alcatelonetouch.us.
11�2 Internal storage
Touch Settings\Storage to display the amount of internal phone
storage used by the operating system, its components, applications
(including those you downloaded), permanent and temporary data.
If a warning message comes up saying that phone memory
is limited, you will need to free up space by deleting some
unwanted applications, downloaded files, etc.
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12 Upgrade ������������������
You can use the FOTA Upgrade tool to update your phone's software
over Wi-Fi or your service provider's wireless network when
updates become available.
12�1 FOTA Upgrade
Using the FOTA Upgrade tool you can update your phone's software.
To access System updates, touch the Application tab from the
Home screen, then select System updates or touch Settings\
About phone\System updates. Touch to check for updates,
and the phone will search for the latest software. If you want to
update the system, touch the button , after it is done touch
to complete the upgrade. Now your phone's software will be the
latest version.
You should turn on data connection or Wi-Fi before searching for
updates. Settings for auto-check frequency is also available once you
restart the phone.
If you have chosen auto-check, when the system discovers the new
version, a dialog will pop up to choose download or ignore, the
notification also will show in status bar.
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Safety and use ���������������������
We recommend that you read this chapter carefully before using your
mobile phone. The manufacturer disclaims any liability for damage,
which may result as a consequence of improper use or use contrary
to the instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving
a vehicle constitutes a real risk, even when the hands-free kit is
used (car kit, headset...), drivers are requested to refrain from using
their mobile phone when the vehicle is not parked. Check the laws
and regulations on the use of wireless mobile phones and their
accessories in the areas where you drive. Always obey them. The use
of these devices may be prohibited or restricted in certain areas.
When driving, do not use your mobile phone and headphone to listen
to music or to the radio. Using a headphone can be dangerous and
forbidden in some areas.
When switched on, your mobile phone emits electromagnetic waves
that can interfere with the vehicle’s electronic systems such as ABS
anti-lock brakes or airbags. To ensure that there is no problem:
- do not place your mobile phone on top of the dashboard or
within an airbag deployment area,
- check with your car dealer or the car manufacturer to make sure
that the car’s electronic devices are shielded from mobile phone
RF energy.
• CONDITIONS OF USE:
You are advised to switch off the mobile phone from time to time to
optimize its performance.
Remember to abide by local authority rules of mobile phone use
on aircrafts.
Operational Warnings: Obey all posted signs when using mobile
devices in public areas.
Follow Instructions to Avoid Interference Problems: Turn off your
mobile device in any location where posted notices instruct you to
do so. In an aircraft, turn off your mobile device whenever instructed
to do so by airline staff. If your mobile device offers an airplane mode
or similar feature, consult airline staff about using it in flight.
Switch the mobile phone off when you are in health care facilities,
except in designated areas. As with many other types of equipment
now in regular use, mobile phones can interfere with other electrical or
electronic devices, or equipment using radio frequency.
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Switch the mobile phone off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in a fuel
depot, gas station, or chemical plant, or in any potentially explosive
atmosphere.
When the mobile phone is switched on, it should be kept at least 15
cm from any medical device such as a pacemaker, a hearing aid or
insulin pump. In particular when using the mobile phone you should
hold it against the ear on the opposite side to the device, if any.
Read and follow the directions from the manufacturer of your
implantable medical device. If you have any questions about using
your mobile device with your implantable medical device, consult
your healthcare provider.
To avoid hearing impairment, answer the call before holding your
mobile phone to your ear. Also move the handset away from your
ear while using the “hands-free” option because the amplified volume
might cause hearing damage.
It is recommended to have proper supervision while small children use
your mobile phone.
When replacing the cover please note that your mobile phone may
contain substances that could create an allergic reaction.
Always handle your mobile phone with care and keep it in a clean
and dust-free place.
Do not allow your mobile phone to be exposed to adverse weather
or environmental conditions (moisture, humidity, rain, infiltration of
liquids, dust, sea air, etc.). The manufacturer’s recommended operating
temperature range is -10°C (14°F) to +55°C (131°F) (the max value
depends on device, materials and housing paint/texture).
Over 55°C (131°F) the legibility of the mobile phone’s display may be
impaired, though this is temporary and not serious.
Do not open or attempt to repair your mobile phone yourself.
Do not drop, throw, or try to bend your mobile phone.
Do not use the mobile phone if the glass made screen, is damaged,
cracked, or broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are
recommended by TCL Communication Ltd. and its affiliates and are
compatible with your mobile phone model. TCL Communication Ltd.
and its affiliates disclaim any liability for damage caused by the use of
other chargers or batteries.
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Your mobile phone should not be disposed of in a municipal waste.
Please check local regulations for disposal of electronic products.
Remember to make back-up copies or keep a written record of all
important information stored in your mobile phone.
Some people may suffer epileptic seizures or blackouts when
exposed to flashing lights, or when playing video games. These
seizures or blackouts may occur even if a person never had a
previous seizure or blackout. If you have experienced seizures or
blackouts, or if you have a family history of such occurrences, please
consult your doctor before playing video games on your mobile
phone or enabling a flashing-lights feature on your mobile phone.
Parents should monitor their children’s use of video games or other
features that incorporate flashing lights on the mobile phones. All
persons should discontinue use and consult a doctor if any of the
following symptoms occur: convulsion, eye or muscle twitching,
loss of awareness, involuntary movements, or disorientation. To limit
the likelihood of such symptoms, please take the following safety
precautions:
- Play at the farthest distance possible from the screen. When you
play games on your mobile phone, you may experience occasional
discomfort in your hands, arms, shoulders, neck, or other parts of your
body. Follow these instructions to avoid problems such as tendinitis,
carpal tunnel syndrome, or other musculoskeletal disorders:
- Take a minimum of a 15-minute break every hour of game playing.
- If your hands, wrists, or arms become tired or sore while playing,
stop and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker
is in use.
31
• PRIVACY:
Please note that you must respect the laws and regulations in force
in your jurisdiction or other jurisdiction(s) where you will use your
mobile phone regarding taking photographs and recording sounds
with your mobile phone. Pursuant to such laws and regulations,
it may be strictly forbidden to take photographs and/or to record
the voices of other people or any of their personal attributes, and
reproduce or distribute them, as this may be considered to be an
invasion of privacy.
It is the user’s sole responsibility to ensure that prior authorization
be obtained, if necessary, in order to record private or confidential
conversations or take a photograph of another person; the
manufacturer, the seller or vendor of your mobile phone (including
the operator) disclaim any liability which may result from the
improper use of the mobile phone.
• BATTERY AND ACCESSORIES:
Before removing the battery from your mobile phone, please make
sure that the mobile phone is switched off.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic
fumes and burns).
- Do not puncture, disassemble, or cause a short-circuit in the battery,
- Do not burn or dispose of a used battery in the garbage or store
it at temperatures above 60°C (140°F).
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose
for which it was designed. Never use damaged batteries or those
not recommended by TCL Communication Ltd. and/or its affiliates.
This symbol on your mobile phone, the battery, and the
accessories means that these products must be taken to
collection points at the end of their life:
- Municipal waste disposal centers with specific bins for
these items of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in
the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge. All products
with this sign must be brought to these collection points.
32
In non European Union jurisdictions:
Items of equipment with this symbol are not be thrown into ordinary
bins if your jurisdiction or your region has suitable recycling and
collection facilities; instead they are to be taken to collection points
for them to be recycled.
In the United States you may learn more about CTIA’s Recycling
Program at http://www.gowirelessgogreen.org/
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS
• CHARGERS
Home A.C./ Travel chargers will operate within the temperature
range of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your mobile phone meet with the
standard for safety of information technology equipment and office
equipment use. Due to different applicable electrical specifications, a
charger you purchased in one jurisdiction may not work in another
jurisdiction. They should be used for this purpose only.
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 200 mA
Output: 5 V, 1000 mA
Battery: Lithium 2000 mAh
• RADIO WAVES:
THIS MOBILE PHONE MEETS THE GOVERNMENT’S
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your mobile phone is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emission limits for exposure to
radio-frequency (RF) energy. These limits are part of comprehensive
guidelines and establish permitted levels of RF energy for the
general population. The guidelines are based on standards that were
developed by independent scientific organizations through periodic
and thorough evaluation of scientific studies. These guidelines include
a substantial safety margin designed to ensure the safety of all
persons, regardless of age and health.
The exposure standard for mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR.
The SAR limit set by public authorities such as the Federal
Communications Commission of the US Government (FCC), or by
Industry Canada, is 1.6 W/kg averaged over 1 gram of body tissue.
Tests for SAR are conducted using standard operating positions with
the mobile phone transmitting at its highest certified power level in
all tested frequency bands.
33
Although the SAR is determined at the highest certified power level, the
actual SAR level of the mobile phone while operating can be well below
the maximum value. This is because the mobile phone is designed to
operate at multiple power levels so as to use only the power required
to reach the network. In general, the closer you are to a wireless base
station antenna, the lower the power output of the mobile phone.
Before a mobile phone model is available for sale to the public,
compliance with national regulations and standards must be shown.
The highest SAR value for this model mobile phone when tested is
0.76W/Kg for use at the ear and 1.44 W/Kg for use close to the body.
While there may be differences between the SAR levels of
various mobile phones and at various positions, they all meet
the government requirement for RF exposure. For body-worn
operation, the mobile phone meets FCC RF exposure guidelines
provided that it is used with a non-metallic accessory with the
handset at least 10 mm from the body. Use of other accessories
may not ensure compliance with FCC RF exposure guidelines.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site:
http://www.ctia.org/
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any special
precautions for use of mobile phones. If individuals are concerned,
they might choose to limit their own or their children’s RF
exposure by limiting the length of calls, or using “hands-free”
devices to keep mobile phones away from the head and body. (fact
sheet n°193). Additional WHO information about electromagnetic
fields and public health are available on the following website:
http://www.who.int/peh-emf.
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there
is no guarantee that interference to radio or television reception,
which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more
of the following measures:
34
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
For the receiver devices associated with the operation of a licensed
radio service (e.g. FM broadcast), they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the condition that this device does not cause harmful
interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
(1) this device may not cause harmful interference
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Your mobile phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in
positions other than against your ear. In such circumstances the
device will be compliant with the guidelines when used with headset
or usb data cable. If you are using another accessory ensure that
whatever product is used is free of any metal and that it positions the
mobile phone at least 10 mm away from the body.
Please note by using the device some of your personal data may
be shared with the main device. It is under your own responsibility
to protect your own personal data, not to share with it with any
unauthorized devices or third party devices connected to yours.
For products with Wi-Fi features, only connect to trusted Wi-Fi
networks. Also when using your product as a hotspot (where
available), use network security. These precautions will help prevent
unauthorized access to your device. Your product can store personal
information in various locations including a SIM card, memory
card, and built-in memory. Be sure to remove or clear all personal
information before you recycle, return, or give away your product.
Choose your apps and updates carefully, and install from trusted
sources only. Some apps can impact your product’s performance and/
or have access to private information including account details, call
data, location details and network resources.
35
Note that any data shared with TCL Communication Ltd. is
stored in accordance with applicable data protection legislation.
For these purposes TCL Communication Ltd. implements and
maintains appropriate technical and organizational measures to
protect all personal data, for example against unauthorized or
unlawful processing and accidental loss or destruction of or damage
to such personal data whereby the measures shall provide a level of
security that is appropriate having regard to
(i) the technical possibilities available,
(ii) the costs for implementing the measures,
(iii) the risks involved with the processing of the personal data, and
(iv) the sensitivity of the personal data processed.
You can access, review and edit your personal information at any
time by logging into your user account, visiting your user profile or
by contacting us directly. Should you require us to edit or delete your
personal data, we may ask you to provide us with evidence of your
identity before we can act on your request.
36
•LICENCES
microSD Logo is a trademark.
The Bluetooth word mark and logos are owned by the
Bluetooth SIG, Inc. and any use of such marks by TCL
Communication Ltd. and its affiliates is under license.
Other trademarks and trade names are those of their
respective owners.
ALCATEL ONETOUCH
POP STYLE 5022N Bluetooth
Declaration ID D026888
The HD Voice Logo is owned by the GSM Association
("GSMA" or "Licensor"). It is designed for operators
and vendors to market and promote HD Voice
capabilities on networks and products.
The Wi-Fi Logo is a certification mark of the Wi-Fi
Alliance.
Google, the Google logo, Android, the Android logo,
Google Search
TM
, Google Maps
TM
, Gmail
TM
, YouTube,
Google Play Store, Google Latitude
TM
and Hangouts
TM
are trademarks of Google Inc.
The Android robot is reproduced or modified from work created
and shared by Google and used according to terms described in the
Creative Commons 3.0 Attribution License (the text will show when
you touch and hold Google legal in Settings\About phone\Legal
information). (1)
You have purchased a product which uses the open source
(http://opensource.org/) programs mtd, msdosfs, netfilter/iptables and
initrd in object code and other open source programs licensed under
the GNU General Public License and Apache License.
We will provide you with a complete copy of the corresponding source
codes upon request within a period of three years from the distribution
of the product by TCL Communication.
You may download the source codes from http://sourceforge.net/
projects/alcatel/files/. The provision of the source code is free of charge
from the internet.
(1) It may not available according to the countries.
37
Hearing Aid Compatibility
Your mobile phone is rated: «For Hearing Aid», to assist hearing device
users in finding mobile phones that may be compatible with their
hearing devices.
This device is HAC M4/T3 compatible. Reference ANSI C63.19-2011 For
more information please visit our website http://www.alcatelonetouch.us.
FCC ID: 2ACCJB032
This phone has been tested and rated for use with hearing aids for
some of the wireless technologies that it uses. However, there may be
some newer wireless technologies used in this phone that have not been
tested yet for use with hearing aids. It is important to try the different
features of this phone thoroughly and in different locations, using your
hearing aid or cochlear implant, to determine if you hear any interfering
noise. Consult your service provider or the manufacturer of this phone
for information on hearing aid compatibility. If you have questions
about return or exchange policies, consult your service provider or
phone retailer.
38
General information �����������
• Website: www.alcatelonetouch.us
• Facebook: http://www.facebook.com/alcatelonetouchusa /
www.facebook.com/alcatelonetouchcanada
• Twitter: http://www.twitter.com/alcatel1touch
• Hot Line Number: In the United States, call 855-368-0829
for technical support. In Canada, call 855-844-6058 for technical
support.
On our Website you will find our FAQ (Frequently Asked Questions)
section. You can also contact us by e-mail to ask any questions you
may have.
An electronic version of this user guide is available in English and other
languages according to availability on our server: www.alcatelonetouch.us
Your telephone is a transceiver that operates on GSM in quad-band
(850/900/1800/1900 MHz) or UMTS in tri-band (850/1700/1900 MHz)
Protection against theft (1)
Your mobile phone is identified by an IMEI (mobile phone serial
number) shown on the packaging label and in the product’s memory.
We recommend that you note the number the first time you use
your mobile phone by entering *#06# and keep it in a safe place.
It may be requested by the police or your operator if your mobile
phone is stolen.
Disclaimer
There may be certain differences between the user manual
description and the mobile phone’s operation, depending on the
software release of your mobile phone or specific operator services.
TCL Communication Ltd. shall not be held legally responsible for
such differences, if any, nor for their potential consequences, which
responsibility shall be borne by the operator exclusively.
(1) Contact your network operator to check service availability.
39
TCL Communication Ltd�
Warranty �����������������������������
TCL Communication Ltd. warrants to the original retail purchaser of
this wireless device that should this product or part thereof during
normal consumer usage and condition be proven to be defective
in material or workmanship that results in product failure within
the first twelve (12) months from the date of purchase as shown
on your original sales receipt from an authorized sales agent. Such
defect(s) will be repaired or replaced (with new or rebuilt parts)
at the company’s option without charge for parts or labor directly
related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items
are also warranted against defects and workmanship that results
in product failure within the first twelve (12) months period from
the date of purchase as shown on your original sales receipt. Such
defect(s) will be repaired or replaced (with new or rebuilt parts)
at the company’s option without charge for parts or labor directly
related to the defect(s).
The limited warranty for your wireless device will be voided if any of
the following conditions occur:
• Non-compliance with the instructions for use or installation, or
with technical and safety standards applicable in the geographical
area where your phone is used;
• Connection to any equipment not supplied or not recommended
by TCL Communication Ltd.;
• Modification or repair performed by individuals not authorized by
TCL Communication Ltd. or its affiliates;
• Changes to the device operating system by the user or third party
applications;
• Acts of god such as inclement weather, lightning, power surges,
fire, humidity, infiltration of liquids or foods, chemical products,
download of files, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless device’s event labels or serial
numbers (IMEI);
• Damage from exposure to water or other liquids, moisture,
humidity, excessive temperatures or extreme environmental
conditions, sand, excess dust and any condition outside the
operating guidelines;
• Defects in appearance, cosmetic, decorative or structural items
such as framing and non-operative parts;
• Damage as result of physical abuse regardless of cause.
40
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCL Communication
Ltd. or any of its affiliates be liable for incidental or consequential
damages of any nature whatsoever, including but not limited to
commercial loss, to the full extent those damages can be disclaimed
by law. Some states do not allow the exclusion or limitation of
incidental or consequential damages, or limitation of the duration of
implied warranties, so the preceding limitations or exclusions may
not apply to you.
How to obtain Support: In United States please call, (855) 368-0829
or go to www.alcatelonetouch.us for technical support. In Canada
please call, (855) 844-6058 or go to www.alcatelonetouch.ca for
technical support. We have placed many self-help tools that may
help you to isolate the problem and eliminate the need to send your
wireless device in for service. In the case that your wireless device is
no longer covered by this limited warranty due to time or condition,
you may utilize our out of warranty repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA
for the defective device. Ship the device with a copy of the original
proof of purchase (e.g. original copy of the dated bill of sale, invoice)
with the owner’s return address (No PO Boxes accepted), wireless
carrier’s name, alternate daytime phone number, and email address
with a complete problem description. Only ship the device. Do
not ship the SIM card, memory cards, or any other accessories
such as the power adapter. You must properly package and ship the
wireless device to the repair center. TCL Communication Ltd. is not
responsible for devices that do not arrive at the service center or are
damaged in transit. Insurance is recommended with proof of delivery.
Upon receipt, the service center will verify the warranty conditions,
repair, and return your device to the address provided in the RMA.
Check the warranty repair status by going online with the RMA
number on web portal.
41
Troubleshooting�������������������
Before contacting the service centre, you are advised to follow the
instructions below:
• You are advised to fully charge ( ) the battery for optimal
operation.
• Avoid storing large amounts of data in your phone as this may
affect its performance.
• Use Factory data reset and Mobile Upgrade tool to perform
phone formatting or software upgrading (to reset factory data,
hold down the Power key and the Volume up key at the
same time when powered off). ALL User phone data: contacts,
photos, messages and files, downloaded applications will be lost
permanently. It is strongly advised to fully back up the phone data
and profile via Smart Suite before doing formatting and upgrading.
and carry out the following checks:
My phone can't be switched on or is frozen
• When the phone can't be switched on, charge for at least 20
minutes to ensure the minimum battery power needed, then try
to switch on again.
• When the phone falls into a loop during power on-off animation
and the user interface can't be accessed, press and hold the
Volume down key to enter Safe Mode. This eliminates any
abnormal OS booting issues caused by 3rd party APKs.
• If neither method is effective, please reset the phone using the
Power key and the Volume up key (holding both together).
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key.
• If it still does not work, please use Factory data reset to reset the
phone or FOTA/Mobile Upgrade to upgrade software.
My phone turns off by itself
• Check that your screen is locked when you are not using your
phone, and make sure the Power key is not accidentally contacted
while the screen is unlocked.
• Check the battery charge level.
• If it still does not work, please use Factory data reset to reset the
phone or FOTA/Mobile Upgrade to upgrade software.
42
My phone can't charge properly
• Make sure you are using an ALCATEL ONETOUCH battery and
the charger from the box.
• Make sure that your battery is not completely discharged; if
the battery power is empty for a long time, it may take around
20 minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C
to +40°C).
• When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is
displayed
• Try connecting in another location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded.
My phone can't connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
• Make sure that the internet access service of your SIM card is available.
• Check your phone's Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see "Inserting
or removing the SIM card").
• Make sure the chip on your SIM card is not damaged or scratched.
• Make sure the service of your SIM card is available.
Unable to make outgoing calls
• Make sure you have dialled a valid number and have touched Call.
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the network
is not overloaded or unavailable.
• Check your subscription status with your operator (credit, SIM
card valid, etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your phone is not in airplane mode.
43
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
• Check your subscription status with your operator (credit, SIM
card valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
The caller’s name/number does not appear when a call is
received
• Check that you have subscribed to this service with your operator.
• Your caller has concealed his/her name or number.
I can't find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume
Up/Down key.
• Check the network strength .
• Make sure that the receiver, connector or speaker on your phone is clean.
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service.
• Make sure this feature does not require an ALCATEL ONETOUCH
accessory.
When I select a number from my contacts, the number
can't be dialled
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling a
foreign country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts (i.e. your professional
or personal directories).
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability.
44
I can't access my voicemail
• Make sure your operator’s voicemail number is correctly entered
in "Voicemail number".
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your network operator to check service availability and
check MMS parameters.
• Verify the server centre number or your MMS profile with your
operator.
• The server centre may be swamped, try again later.
SIM card is PIN locked
• Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my phone to my computer
• Install Smart Suite.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart Suite Agent has
been activated.
• Check that you have marked the checkbox for USB debugging.
• Check that your computer meets the requirements for Smart
Suite Installation.
• Make sure that you’re using the right cable from the box.
I am unable to download new files
• Make sure there is sufficient phone memory for your download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status with your operator.
The phone can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible
to other users.
• Make sure that the two phones are within Bluetooth’s detection range.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum
2.5 hours).
• After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain
an exact indication.
• Adjust the brightness of screen as appropriate
• Extend the email auto-check interval for as long as possible.
45
• Update news and weather information on manual demand or
increase their auto-check interval.
• Exit background-running applications if they are not being used
for a long time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged calls,
game playing, internet surfing or running other complex
applications�
• This heating is a normal consequence of the CPU handling
excessive data. Ending above actions will make your phone return
to normal temperatures.
ALCATEL is a trademark of Alcatel-Lucent
and is used under license by
TCL Communication Ltd.
© Copyright 2015 TCL Communication Ltd
All rights reserved
TCL Communication Ltd reserves
the right to alter material
or technical specification
without prior notice.
All "Signature" ringtones embedded in this phone have been
composed, arranged and mixed by NU TROPIC (Amar Kabouche).

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