TCL Communication B049 Mobile phone with GSM/GPRS/EDGE 850/1900, WCDMA/HSPA FDD II/IV/V, LTE - Band 2, 4, 5, 7, 17, 802.11b/g/n, Bluetooth, BLE User Manual II
TCL Communication Ltd. Mobile phone with GSM/GPRS/EDGE 850/1900, WCDMA/HSPA FDD II/IV/V, LTE - Band 2, 4, 5, 7, 17, 802.11b/g/n, Bluetooth, BLE II
Contents
- 1. User Manual
- 2. User Manual II
User Manual II
1
US_English - CQF1FQ101AAA
Safety and warranty
information
This product meets applicable national SAR
limits of 1.6 W/kg. The specific maximum
SAR values can be found in the Radio waves
section of this user guide.
When carrying the product or using it while
worn on your body, either use an approved
accessory such as a holster or otherwise
maintain a distance of 15 mm from the body
to ensure compliance with RF exposure
requirements. Note that the product may
be transmitting even if you are not making
a phone call.
www.sar-tick.com
PROTECT YOUR HEARING
To prevent possible hearing damage, do not
listen at high volume levels for long periods.
Exercise caution when holding your device
near your ear while the loudspeaker is in use.
2
Safety and use ..........................
We recommend that you read this chapter carefully before using your
mobile phone. The manufacturer disclaims any liability for damage,
which may result as a consequence of improper use or use contrary to
the instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving a
vehicle constitutes a real risk, even when the hands-free kit is used
(car kit, headset...), drivers are requested to refrain from using their
mobile phone when the vehicle is not parked. Check the laws and
regulations on the use of wireless mobile phones and their accessories
in the areas where you drive. Always obey them. The use of these
devices may be prohibited or restricted in certain areas.
When driving, do not use your mobile phone and headset to listen to
music or to the radio. Using a headset can be dangerous and forbidden
in some areas.
When switched on, your mobile phone emits electromagnetic waves
that can interfere with the vehicle’s electronic systems such as ABS
anti-lock brakes or airbags. To ensure that there is no problem:
- do not place your mobile phone on top of the dashboard or within
an airbag deployment area,
- check with your car dealer or the car manufacturer to make sure
that the car’s electronic devices are shielded from mobile phone
RF energy.
• CONDITIONS OF USE:
You are advised to switch off the mobile phone from time to time to
optimize its performance.
Remember to abide by local authority rules of mobile phone use on
aircrafts.
Operational Warnings: Obey all posted signs when using mobile
devices in public areas.
Follow Instructions to Avoid Interference Problems: Turn off your
mobile device in any location where posted notices instruct you to do
so. In an aircraft, turn off your mobile device whenever instructed to
do so by airline staff. If your mobile device offers an airplane mode or
similar feature, consult airline staff about using it in flight.
Switch the mobile phone off when you are in health care facilities,
except in designated areas. As with many other types of equipment
now in regular use, mobile phones can interfere with other electrical
or electronic devices, or equipment using radio frequency.
Switch the mobile phone off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in a fuel
depot, gas station, or chemical plant, or in any potentially explosive
atmosphere.
3
When the mobile phone is switched on, it should be kept at least 15
cm from any medical device such as a pacemaker, a hearing aid or
insulin pump. In particular when using the mobile phone you should
hold it against the ear on the opposite side to the device, if any.
Read and follow the directions from the manufacturer of your
implantable medical device. If you have any questions about using
your mobile device with your implantable medical device, consult your
healthcare provider.
To avoid hearing impairment, answer the call before holding your
mobile phone to your ear. Also move the handset away from your
ear while using the “hands-free” option because the amplified volume
might cause hearing damage.
It is recommended to have proper supervision while small children
use your mobile phone.
When replacing the cover please note that your mobile phone may
contain substances that could create an allergic reaction.
If your phone is a unibody device, the back cover and battery are not
removable. If you disassemble your phone the warranty will not apply.
Disassembling the phone may damage the battery, and may cause
leakage of substances that could create an allergic reaction.
Always handle your mobile phone with care and keep it in a clean
and dust-free place.
Do not allow your mobile phone to be exposed to adverse weather
or environmental conditions (moisture, humidity, rain, infiltration
of liquids, dust, sea air, etc.). The manufacturer’s recommended
operating temperature range is -10°C (14°F) to +55°C (131°F) (the
max value depends on device, materials and housing paint/texture).
Over 55°C (131°F) the legibility of the mobile phone’s display may be
impaired, though this is temporary and not serious.
Do not open or attempt to repair your mobile phone yourself.
Do not drop, throw, or try to bend your mobile phone.
Do not use the mobile phone if the glass made screen, is damaged,
cracked, or broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are
recommended by TCL Communication Ltd. and its affiliates and are
compatible with your mobile phone model. TCL Communication Ltd.
and its affiliates disclaim any liability for damage caused by the use of
other chargers or batteries.
Your mobile phone should not be disposed of in a municipal waste.
Please check local regulations for disposal of electronic products.
Remember to make back-up copies or keep a written record of all
important information stored in your mobile phone.
4
Some people may suffer epileptic seizures or blackouts when exposed
to flashing lights, or when playing video games. These seizures or
blackouts may occur even if a person never had a previous seizure or
blackout. If you have experienced seizures or blackouts, or if you have
a family history of such occurrences, please consult your doctor before
playing video games on your mobile phone or enabling a flashing-lights
feature on your mobile phone. Parents should monitor their children’s
use of video games or other features that incorporate flashing lights
on the mobile phones. All persons should discontinue use and consult
a doctor if any of the following symptoms occur: convulsion, eye
or muscle twitching, loss of awareness, involuntary movements, or
disorientation. To limit the likelihood of such symptoms, please take
the following safety precautions:
- Play at the farthest distance possible from the screen. When you
play games on your mobile phone, you may experience occasional
discomfort in your hands, arms, shoulders, neck, or other parts
of your body. Follow these instructions to avoid problems such
as tendinitis, carpal tunnel syndrome, or other musculoskeletal
disorders:
- Take a minimum of a 15-minute break every hour of game playing.
- If your hands, wrists, or arms become tired or sore while playing, stop
and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker
is in use.
• PRIVACY:
Please note that you must respect the laws and regulations in force in
your jurisdiction or other jurisdiction(s) where you will use your mobile
phone regarding taking photographs and recording sounds with your
mobile phone. Pursuant to such laws and regulations, it may be strictly
forbidden to take photographs and/or to record the voices of other
people or any of their personal attributes, and reproduce or distribute
them, as this may be considered to be an invasion of privacy.
It is the user’s sole responsibility to ensure that prior authorization
be obtained, if necessary, in order to record private or confidential
conversations or take a photograph of another person; the
manufacturer, the seller or vendor of your mobile phone (including
the operator) disclaim any liability which may result from the improper
use of the mobile phone.
5
• BATTERY AND ACCESSORIES:
For non-unibody device:
Before removing the battery from your mobile phone, please make
sure that the mobile phone is switched off.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic fumes
and burns).
- Do not puncture, disassemble, or cause a short-circuit in the battery,
- Do not burn or dispose of a used battery in the garbage or store it at
temperatures above 60°C (140°F).
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose for
which it was designed. Never use damaged batteries or those not
recommended by TCL Communication Ltd. and/or its affiliates.
For unibody device:
Please note your phone is a unibody device, the back cover and
battery are not removable. Observe the following precautions:
- Do not attempt to open the back cover,
- Do not attempt to eject, replace and open battery,
- Do not punctuate the back cover of your phone,
- Do not burn or dispose of your phone in household rubbish or store
it at temperature above 60°C.
Phone and battery as a unibody device must be disposed of in
accordance with locally applicable environmental regulations.
6
This symbol on your mobile phone, the battery, and the
accessories means that these products must be taken to
collection points at the end of their life:
- Municipal waste disposal centers with specific bins for
these items of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in
the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge. All products with
this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not be thrown into ordinary
bins if your jurisdiction or your region has suitable recycling and
collection facilities; instead they are to be taken to collection points
for them to be recycled.
In the United States you may learn more about CTIA’s Recycling
Program at http://www.gowirelessgogreen.org/
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO
THE INSTRUCTIONS
• CHARGERS:
Home A.C./ Travel chargers will operate within the temperature range
of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your mobile phone meet with the standard
for safety of information technology equipment and office equipment
use. Due to different applicable electrical specifications, a charger you
purchased in one jurisdiction may not work in another jurisdiction.
They should be used for this purpose only.
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 200 mA
Output: 5 V, 1000 mA
Battery: Lithium 2500 mAh
7
Radio waves ..............................
THIS MOBILE PHONE MEETS THE GOVERNMENT’S
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your mobile phone is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emission limits for exposure to
radio-frequency (RF) energy. These limits are part of comprehensive
guidelines and establish permitted levels of RF energy for the
general population. The guidelines are based on standards that were
developed by independent scientific organizations through periodic
and thorough evaluation of scientific studies. These guidelines include
a substantial safety margin designed to ensure the safety of all
persons, regardless of age and health.
The exposure standard for mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR. The SAR
limit set by public authorities such as the Federal Communications
Commission of the US Government (FCC), or by Industry Canada,
is 1.6 W/kg averaged over 1 gram of body tissue. Tests for SAR
are conducted using standard operating positions with the mobile
phone transmitting at its highest certified power level in all tested
frequency bands.
Although the SAR is determined at the highest certified power level,
the actual SAR level of the mobile phone while operating can be
well below the maximum value. This is because the mobile phone is
designed to operate at multiple power levels so as to use only the
power required to reach the network. In general, the closer you are
to a wireless base station antenna, the lower the power output of
the mobile phone. Before a mobile phone model is available for sale
to the public, compliance with national regulations and standards
must be shown.
The highest SAR value for this model mobile phone when tested is
0.97 W/Kg for use at the ear and 1.31 W/Kg for use close to the body.
While there may be differences between the SAR levels of various
mobile phones and at various positions, they all meet the government
requirement for RF exposure. For body-worn operation, the mobile
phone meets FCC RF exposure guidelines provided that it is used
with a non-metallic accessory with the handset at least 10 mm from
the body. Use of other accessories may not ensure compliance with
FCC RF exposure guidelines.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site: http://
www.ctia.org/
8
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any special
precautions for use of mobile phones. If individuals are concerned,
they might choose to limit their own or their children’s RF exposure
by limiting the length of calls, or using “hands-free” devices to keep
mobile phones away from the head and body. (fact sheet n°193).
Additional WHO information about electromagnetic fields and public
health are available on the following website: http://www.who.int/
peh-emf.
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
For the receiver devices associated with the operation of a licensed
radio service (e.g. FM broadcast), they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the condition that this device does not cause harmful
interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
(1) this device may not cause harmful interference
(2) this device must accept any interference received, including
interference that may cause undesired operation.
9
Your mobile phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in
positions other than against your ear. In such circumstances the
device will be compliant with the guidelines when used with headset
or usb data cable. If you are using another accessory ensure that
whatever product is used is free of any metal and that it positions the
mobile phone at least 15 mm away from the body.
Please note by using the device some of your personal data may
be shared with the main device. It is under your own responsibility
to protect your own personal data, not to share with it with any
unauthorized devices or third party devices connected to yours. For
products with Wi-Fi features, only connect to trusted Wi-Fi networks.
Also when using your product as a hotspot (where available), use
network security. These precautions will help prevent unauthorized
access to your device. Your product can store personal information
in various locations including a SIM card, memory card, and built-in
memory. Be sure to remove or clear all personal information before
you recycle, return, or give away your product. Choose your apps and
updates carefully, and install from trusted sources only. Some apps
can impact your product’s performance and/or have access to private
information including account details, call data, location details and
network resources.
Note that any data shared with TCL Communication Ltd. is stored
in accordance with applicable data protection legislation. For these
purposes TCL Communication Ltd. implements and maintains
appropriate technical and organizational measures to protect
all personal data, for example against unauthorized or unlawful
processing and accidental loss or destruction of or damage to such
personal data whereby the measures shall provide a level of security
that is appropriate having regard to
(i) the technical possibilities available,
(ii) the costs for implementing the measures,
(iii) the risks involved with the processing of the personal data, and
(iv) the sensitivity of the personal data processed.
You can access, review and edit your personal information at any
time by logging into your user account, visiting your user profile or
by contacting us directly. Should you require us to edit or delete your
personal data, we may ask you to provide us with evidence of your
identity before we can act on your request.
10
Licences ......................................
microSD Logo is a trademark.
The Bluetooth word mark and logos are owned by the
Bluetooth SIG, Inc. and any use of such marks by TCL
Communication Ltd. and its affiliates is under license.
Other trademarks and trade names are those of their
respective owners.
alcatel POP 4 Bluetooth Declaration ID D0026715
SwiftKey is a registered trademark of TouchType Ltd.
The Wi-Fi Logo is a certification mark of the Wi-Fi Alliance.
Google, the Google logo, Android, the Android logo,
Google SearchTM, Google MapsTM, GmailTM, YouTube,
Google Play Store, Google LatitudeTM and HangoutsTM
are trademarks of Google Inc.
The Android robot is reproduced or modified from work created and
shared by Google and used according to terms described in the Creative
Commons 3.0 Attribution License (the text will show when you touch and
hold Google legal in Settings\About phone\Legal information). (1)
You have purchased a product which uses the open source (http://
opensource.org/) programs mtd, msdosfs, netfilter/iptables and initrd
in object code and other open source programs licensed under the
GNU General Public License and Apache License.
We will provide you with a complete copy of the corresponding
source codes upon request within a period of three years from the
distribution of the product by TCL Communication.
You may download the source codes from http://sourceforge.net/
projects/alcatel/files/. The provision of the source code is free of
charge from the internet.
Hearing Aid Compatibility
Your mobile phone is rated: «For Hearing Aid», to assist hearing device
users in finding mobile phones that may be compatible with their
hearing devices.
This device is HAC M4 compatible. Reference ANSI C63.19-2011.
For more information please visit our website http://www.alcatel-
mobile.com
FCC ID:
5051A 2ACCJB047
5051J 2ACCJB048
5051M 2ACCJB049
(1) May not be available in all countries.
11
General information ................
•Website: www.alcatel-mobile.com
•Facebook: facebook.com/alcatel
•Twitter: twitter.com/alcatel
•Instagram: instagram.com/actalel
•Hot Line Number: In the United States, call 855-368-0829 for
technical support. In Canada, call 855-844-6058 for technical
support.
•Electronic labeling path: Touch Settings\Regulatory & Safety or
press *#07#, you can find more information about labeling (1).
On our Website you will find our FAQ (Frequently Asked Questions)
section. You can also contact us by e-mail to ask any questions you
may have.
An electronic version of this user guide is available in English
and other languages according to availability on our server:
www.alcatelonetouch.us
Your device 5051A/5051J is a transceiver that operates on GSM
in quad-band (850/900/1800/1900 MHz) or UMTS in quad-band
(B1/2/5/8), LTE in seven-band (B2/3/4/7/13/17/28).
Your device 5051M is a transceiver that operates on GSM in
quad-band (850/900/1800/1900 MHz) or UMTS in five-band
(B1/2/4/5/8), LTE in eight-band (B2/3/4/5/7/17/27/28).
Protection against theft (2)
Your mobile phone is identified by an IMEI (mobile phone serial
number) shown on the packaging label and in the product’s memory.
We recommend that you note the number the first time you use your
mobile phone by entering *#06# and keep it in a safe place. It may
be requested by the police or your operator if your mobile phone
is stolen.
Disclaimer
There may be certain differences between the user manual description
and the mobile phone’s operation, depending on the software release
of your mobile phone or specific operator services.
TCL Communication Ltd. shall not be held legally responsible for
such differences, if any, nor for their potential consequences, which
responsibility shall be borne by the operator exclusively.
(1) May not be available in all countries.
(2) Contact your network operator to check service availability.
12
TCL Communication Ltd.
Warranty ....................................
TCL Communication Ltd. warrants to the original retail purchaser of
this wireless device that should this product or part thereof during
normal consumer usage and condition be proven to be defective
in material or workmanship that results in product failure within
the first twelve (12) months from the date of purchase as shown
on your original sales receipt from an authorized sales agent. Such
defect(s) will be repaired or replaced (with new or rebuilt parts) at the
company’s option without charge for parts or labor directly related
to the defect(s).
Batteries, power adapters, and other accessories sold as in box
items are also warranted against defects and workmanship that
results in product failure within the first six (6) months period from
the date of purchase as shown on your original sales receipt. Such
defect(s) will be repaired or replaced (with new or rebuilt parts) at the
company’s option without charge for parts or labor directly related
to the defect(s).
The limited warranty for your wireless device will be voided if any of
the following conditions occur:
• Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area
where your phone is used;
• Connection to any equipment not supplied or not recommended by
TCL Communication Ltd.;
• Modification or repair performed by individuals not authorized by
TCL Communication Ltd. or its affiliates;
• Changes to the device operating system by the user or third party
applications;
• Acts of god such as inclement weather, lightning, power surges,
fire, humidity, infiltration of liquids or foods, chemical products,
download of files, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless device’s event labels or serial
numbers (IMEI);
• Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand,
excess dust and any condition outside the operating guidelines;
• Defects in appearance, cosmetic, decorative or structural items such
as framing and non-operative parts;
• Damage as result of physical abuse regardless of cause.
13
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCL Communication
Ltd. or any of its affiliates be liable for incidental or consequential
damages of any nature whatsoever, including but not limited to
commercial loss, to the full extent those damages can be disclaimed
by law. Some states do not allow the exclusion or limitation of
incidental or consequential damages, or limitation of the duration of
implied warranties, so the preceding limitations or exclusions may
not apply to you.
How to obtain Support: In United States please call, (855) 368-0829
or go to www.alcatelonetouch.us for technical support. In Canada
please call, (855) 844-6058 or go to www.alcatelonetouch.ca for
technical support. We have placed many self-help tools that may
help you to isolate the problem and eliminate the need to send your
wireless device in for service. In the case that your wireless device is
no longer covered by this limited warranty due to time or condition,
you may utilize our out of warranty repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA
for the defective device. Ship the device with a copy of the original
proof of purchase (e.g. original copy of the dated bill of sale, invoice)
with the owner’s return address (No PO Boxes accepted), wireless
carrier’s name, alternate daytime phone number, and email address
with a complete problem description. Only ship the device. Do not
ship the SIM card, memory cards, or any other accessories such as
the power adapter. You must properly package and ship the wireless
device to the repair center. TCL Communication Ltd. is not responsible
for devices that do not arrive at the service center or are damaged
in transit. Insurance is recommended with proof of delivery. Upon
receipt, the service center will verify the warranty conditions, repair,
and return your device to the address provided in the RMA. Check
the warranty repair status by going online with the RMA number on
web portal.
Troubleshooting ........................
Before contacting the service center you are advised to follow the
instructions below:
• You are advised to fully charge ( ) the battery for optimal operation.
• Avoid storing large amounts of data in your phone as this may affect
its performance.
• Use the FOTA (Firmware Over The Air) Upgrade tool to update your
phone's software. To access System updates, touch the Application
tab from the Home screen, then touch Settings\About phone\
Updates.
14
• Touch and the phone will search for the latest software. If you
want to update the system, touch the button, and when that’s
finished, touch to complete the upgrade. Now your phone will
have the latest version of the software. You should turn on data
connection or Wi-Fi before searching for updates. Settings for auto-
check frequency are also available once you restart the phone. If
you have chosen auto-check, when the system discovers the new
version, a dialog will pop up to choose download or ignore, the
notification will also appear in status bar.
• During FOTA downloading or updating, to avoid errors in locating
the correct update packages, do not change your default storage
location.
• Use Factory data reset and Mobile Upgrade tool to perform phone
formatting or software upgrading (to reset factory data, hold down
the Power key and the Volume up key at the same time when
powered off). ALL User phone data: contacts, photos, messages and
files, downloaded applications will be lost permanently. It is strongly
advised to fully backup the phone data and profile via Smart Suite
before doing formatting and upgrading.
• Please pay attention that after Factory data reset is performed you
may be requested to enter Google account credentials* that were
used on this device before Factory reset. Otherwise you will not be
able to use the device. If you don’t remember your Google account
credentials please complete Google account recovery procedure.
In case you don’t succeed in it - please apply to authorized repair
center, but remember that it will not be regarded as warranty case.
* Applicable for Android OS versions starting from 5.1.
and carry out the following checks:
My phone cannot be switched on or is frozen
• If the phone cannot be switched on, charge it for at least 20 minutes
to ensure the minimum battery power needed, then try to switch
on again.
• If the phone falls into a loop during power on-off animation and the
user interface cannot be accessed, press and hold the Power key and
the Volume up key at the same time to reset. This eliminates any
abnormal OS booting issues caused by 3rd party APKs.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key.
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, use Factory data reset to reset the phone or
Mobile Upgrade to upgrade software.
My phone turns off by itself
• Check that your screen is locked when you are not using your phone,
and make sure the Power key is not accidentally contacted while the
screen is unlocked.
• Check the battery charge level.
15
• If it still does not work, use Factory data reset to reset the phone or
FOTA/Mobile Upgrade to upgrade software.
My phone cannot charge properly
• Make sure you are using an alcatel battery and the charger from
the box.
• Make sure your battery is inserted properly and clean the battery
contact if it’s dirty. It must be inserted before plugging in the
charger.
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C
to +40°C).
• When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or "No service" is displayed
• Try connecting in another location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
• Make sure that the internet access service of your SIM card is available.
• Check your phone's Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see "Inserting
or removing the SIM card").
• Make sure the chip on your SIM card is not damaged or scratched.
• Make sure the service of your SIM card is available.
Unable to make outgoing calls
• Make sure you have dialed a valid number and have touched .
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the network
is not overloaded or unavailable.
• Check your subscription status with your operator (credit, SIM card
valid, etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your phone is not in airplane mode.
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
16
• Check your subscription status with your operator (credit, SIM card
valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
The caller’s name/number does not appear when a call is received
• Check that you have subscribed to this service with your operator.
• Your caller has concealed his/her name or number.
I cannot find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume
Up/Down key.
• Check the network strength .
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service.
• Make sure this feature does not require an alcatel accessory.
When I select a number from my contacts, the number cannot be
dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling a
foreign country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts (i.e. your professional or
personal directories).
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability.
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly entered in
"Voicemail number".
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your network operator to check service availability and
check MMS parameters.
• Verify the server center number or your MMS profile with your
operator.
• The server center may be swamped, try again later.
17
SIM card PIN locked
• Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my phone to my computer
• Install Smart Suite.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart Suite Agent has
been activated.
• Check that your computer meets the requirements for Smart Suite
Installation.
• Make sure that you’re using the right cable from the box.
I am unable to download new files
• Make sure there is sufficient phone memory for your download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status with your operator.
The phone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible
to other users.
• Make sure that the two phones are within Bluetooth’s detection
range.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum 2.5
hours).
• After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain
an exact indication.
• Adjust the brightness of the screen as appropriate
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or
increase their auto-check interval.
• Exit background-running applications if they are not being used
for a long time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone will become warm following prolonged calls, game playing,
internet surfing, or running other complex applications.
• This heating is a normal consequence of the CPU handling excessive
data. Ending above actions will make your phone return to normal
temperatures.
18
After Factory reset is performed my device asks to enter Google
account credentials and I can’t use it avoiding this action*.
• After Factory reset is performed you need to enter the original
Google account credentials that were used on this device before
Factory data reset. Otherwise you will not be able to use the
device. If you don’t remember your Google account credentials
please complete Google account recovery procedure. In case you
don’t succeed in it - please apply to authorized repair center, but
remember that it will not be regarded as warranty case.
* Applicable for Android OS versions starting from 5.1.
I don’t hear when somebody calls/message me, I just see missed calls/
messages notifications on display.
• Please check if Interruptions/Do not disturb mode is activated on
your device. If it is activated you can see a “Star” symbol (for
Android OS 5.X version) or icon (for Android OS 6.X version)
displayed on notification panel. In this case you need deactivate
Interruptions/Do not disturb mode. To do it just press volume up or
down key and select “All” (on Android 5.X) or modify it in Settings
àSound & notifications àInterruptions ( for Android 5.X) or Do not
disturb ( for Android 6.X).
My device asks me to enter some password/code/key that I don’t
remember or don’t know due to this device has been used by another
person before and I can’t get this password/code/key from him/her.
• Password/code/key request could be caused by same security
feature activated on this device. You can try to perform Factory
data reset, but remember that if it doesn’t help you need to apply
authorized repair center and it will not be regarded as warranty case.
alcatel is a trademark of alcatel-Lucent
and is used under license by
TCL Communication Ltd.
© Copyright 2016 TCL Communication Ltd
All rights reserved
TCL Communication Ltd reserves
the right to alter material
or technical specification
without prior notice.
All "Signature" ringtones embedded in this phone have been
composed, arranged, and mixed by NU TROPIC (Amar Kabouche).