TCL Communication B057 Mobile Phone User Manual
TCL Communication Ltd. Mobile Phone Users Manual
Users Manual
1
CJD1FA402AAA
Safety and Warranty
Information
This device meets applicable national
SAR limits of 1.6 W/kg. SAR values can
be found on page 7 of this user guide.
When carrying the device or using it
while worn on your body, either use an
approved accessory such as a holster or
otherwise maintain a distance of 15 mm
from the body to ensure compliance with
RF exposure requirements. Note that the
product may be transmitting even if you
are not using it.
PROTECT YOUR HEARING
To prevent possible hearing damage, do
not listen at high volume levels for long
periods. Exercise caution when holding
your device near your ear while the
loudspeaker is in use.
www.sar-tick.com
5098S
2
Safety and use
We recommend that you read this chapter carefully before using
your mobile phone. The manufacturer disclaims any liability for
damage, which may result as a consequence of improper use or
use contrary to the instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving
a vehicle constitutes a real risk, even when the hands-free kit is
used (car kit, headset...), drivers are requested to refrain from
using their mobile phone when the vehicle is not parked. Check
the laws and regulations on the use of wireless mobile phones
and their accessories in the areas where you drive. Always obey
them. The use of these devices may be prohibited or restricted
in certain areas.
When driving, do not use your mobile phone and headphone
to listen to music or to the radio. Using a headphone can be
dangerous and forbidden in some areas.
When switched on, your mobile phone emits electromagnetic
waves that can interfere with the vehicle’s electronic systems
such as ABS anti-lock brakes or airbags. To ensure that there
is no problem:
- do not place your mobile phone on top of the dashboard or
within an airbag deployment area,
- check with your car dealer or the car manufacturer to make
sure that the car’s electronic devices are shielded from
mobile phone RF energy.
• CONDITIONS OF USE:
You are advised to switch off the mobile phone from time to time
to optimize its performance.
Remember to abide by local authority rules of mobile phone
use on aircrafts.
Operational Warnings: Obey all posted signs when using mobile
devices in public areas.
Follow Instructions to Avoid Interference Problems: Turn off your
mobile device in any location where posted notices instruct you
to do so. In an aircraft, turn off your mobile device whenever
instructed to do so by airline staff. If your mobile device offers
an airplane mode or similar feature, consult airline staff about
using it in flight.
Switch the mobile phone off when you are in health care facilities,
except in designated areas. As with many other types of equipment
now in regular use, mobile phones can interfere with other electrical
or electronic devices, or equipment using radio frequency.
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Switch the mobile phone off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in a fuel
depot, gas station, or chemical plant, or in any potentially
explosive atmosphere.
When the mobile phone is switched on, it should be kept at
least 15 cm from any medical device such as a pacemaker, a
hearing aid or insulin pump. In particular when using the mobile
phone you should hold it against the ear on the opposite side to
the device, if any.
Read and follow the directions from the manufacturer of your
implantable medical device. If you have any questions about
using your mobile device with your implantable medical device,
consult your healthcare provider.
To avoid hearing impairment, answer the call before holding
your mobile phone to your ear. Also move the handset away
from your ear while using the “hands-free” option because the
amplified volume might cause hearing damage.
It is recommended to have proper supervision while small children
use your mobile phone.
When replacing the cover please note that your mobile phone
may contain substances that could create an allergic reaction.
Always handle your mobile phone with care and keep it in a
clean and dust-free place.
Do not allow your mobile phone to be exposed to adverse
weather or environmental conditions (moisture, humidity, rain,
infiltration of liquids, dust, sea air, etc.). The manufacturer’s
recommended operating temperature range is -10°C (14°F) to
+45°C (113°F) (the max value depends on device, materials and
housing paint/texture).
Over 45°C (113°F) the legibility of the mobile phone’s display
may be impaired, though this is temporary and not serious.
Do not open or attempt to repair your mobile phone yourself.
Do not drop, throw, or try to bend your mobile phone.
Do not use the mobile phone if the glass made screen, is
damaged, cracked, or broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which
are recommended by TCL Communication Ltd. and its affiliates
and are compatible with your mobile phone model. TCL
Communication Ltd. and its affiliates disclaim any liability for
damage caused by the use of other chargers or batteries.
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Your mobile phone should not be disposed of in a municipal
waste. Please check local regulations for disposal of electronic
products.
Remember to make back-up copies or keep a written record of
all important information stored in your mobile phone.
Some people may suffer epileptic seizures or blackouts when
exposed to flashing lights, or when playing video games. These
seizures or blackouts may occur even if a person never had a
previous seizure or blackout. If you have experienced seizures
or blackouts, or if you have a family history of such occurrences,
please consult your doctor before playing video games on your
mobile phone or enabling a flashing-lights feature on your mobile
phone. Parents should monitor their children’s use of video
games or other features that incorporate flashing lights on the
mobile phones. All persons should discontinue use and consult a
doctor if any of the following symptoms occur: convulsion, eye or
muscle twitching, loss of awareness, involuntary movements, or
disorientation. To limit the likelihood of such symptoms, please
take the following safety precautions:
- Play at the farthest distance possible from the screen. When
you play games on your mobile phone, you may experience
occasional discomfort in your hands, arms, shoulders, neck,
or other parts of your body. Follow these instructions to avoid
problems such as tendinitis, carpal tunnel syndrome, or other
musculoskeletal disorders:
- Take a minimum of a 15 minute break every hour of game playing.
- If your hands, wrists, or arms become tired or sore while
playing, stop and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or
after playing, stop the game and see a doctor.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at
high volume levels for long periods. Exercise caution
when holding your device near your ear while the
loudspeaker is in use.
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• PRIVACY:
Please note that you must respect the laws and regulations
in force in your jurisdiction or other jurisdiction(s) where you
will use your mobile phone regarding taking photographs and
recording sounds with your mobile phone. Pursuant to such laws
and regulations, it may be strictly forbidden to take photographs
and/or to record the voices of other people or any of their
personal attributes, and reproduce or distribute them, as this
may be considered to be an invasion of privacy.
It is the user’s sole responsibility to ensure that prior
authorization be obtained, if necessary, in order to record private
or confidential conversations or take a photograph of another
person; the manufacturer, the seller or vendor of your mobile
phone (including the operator) disclaim any liability which may
result from the improper use of the mobile phone.
• BATTERY AND ACCESSORIES:
Following new air regulation, the battery of your product is not
charged. Please charge it first.
Please note that your phone has a hybrid design with removable
back cover but non-removable battery. Observe the following
precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic
fumes and burns).
- Do not puncture, disassemble, or cause a short-circuit in the
battery,
- Do not burn or dispose of a used battery in the garbage or
store it at temperatures above 50°C (122°F).
Batteries must be disposed of in accordance with locally
applicable environmental regulations. Only use the battery for
the purpose for which it was designed. Never use damaged
batteries or those not recommended by TCL Communication
Ltd. and/or its affiliates.
This symbol on your mobile phone, the battery, and
the accessories means that these products must be
taken to collection points at the end of their life:
- Municipal waste disposal centers with specific bins
for these items of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being
disposed of in the environment, so that their components can
be reused.
In European Union countries:
These collection points are accessible free of charge. All
products with this sign must be brought to these collection
points.
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In non European Union jurisdictions:
Items of equipment with this symbol are not be thrown into
ordinary bins if your jurisdiction or your region has suitable
recycling and collection facilities; instead they are to be taken to
collection points for them to be recycled.
In the United States you may learn more about CTIA’s Recycling
Program at http://www.gowirelessgogreen.org/
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS
• CHARGERS
Home A.C./ Travel chargers will operate within the temperature
range of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your mobile phone meet with the
standard for safety of information technology equipment and
office equipment use. Due to different applicable electrical
specifications, a charger you purchased in one jurisdiction may
not work in another jurisdiction. They should be used for this
purpose only.
Characteristics of power supply (depending on the country):
Travel charger Input: 100-240 V, 50/60 Hz, 200 mA
Output: 5 V, 1000 mA
Battery: Lithium 2580 mAh
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RADIO WAVES
THIS MOBILE PHONE MEETS THE GOVERNMENT’S
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your mobile phone is a radio transmitter and receiver. It is
designed and manufactured not to exceed the emission limits for
exposure to radio-frequency (RF) energy. These limits are part
of comprehensive guidelines and establish permitted levels of
RF energy for the general population. The guidelines are based
on standards that were developed by independent scientific
organizations through periodic and thorough evaluation of
scientific studies. These guidelines include a substantial safety
margin designed to ensure the safety of all persons, regardless
of age and health.
The exposure standard for mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR.
The SAR limit set by public authorities such as the Federal
Communications Commission of the US Government (FCC), or
by Industry Canada, is 1.6 W/kg averaged over 1 gram of body
tissue. Tests for SAR are conducted using standard operating
positions with the mobile phone transmitting at its highest
certified power level in all tested frequency bands.
Although the SAR is determined at the highest certified power
level, the actual SAR level of the mobile phone while operating
can be well below the maximum value. This is because the
mobile phone is designed to operate at multiple power levels
so as to use only the power required to reach the network. In
general, the closer you are to a wireless base station antenna,
the lower the power output of the mobile phone. Before a mobile
phone model is available for sale to the public, compliance with
national regulations and standards must be shown.
The highest SAR value for 5098S when tested is 0.30 W/Kg for
use at the ear and 1.09 W/Kg for use close to the body.
While there may be differences between the SAR levels of
various mobile phones and at various positions, they all meet
the government requirement for RF exposure. For body-worn
operation, the mobile phone meets FCC RF exposure guidelines
provided that it is used with a non-metallic accessory with the
handset at least 15 mm from the body. Use of other accessories
may not ensure compliance with FCC RF exposure guidelines.
Additional information on SAR can be found on the FCC
Website: http://www.fcc.gov/oet/ea/fccid after searching on FCC
ID.
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any
special precautions for use of mobile phones. If individuals
are concerned, they might choose to limit their own or their
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children’s RF exposure by limiting the length of calls, or using
“hands-free” devices to keep mobile phones away from the head
and body. (fact sheet n°193). Additional WHO information about
electromagnetic fields and public health are available on the
following website: http://www.who.int/peh-emf.
Note: This equipment has been tested and found to comply
with the limits for a Class B digital device pursuant to part
15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference to radio or television reception,
which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one
or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for
help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to
operate the equipment.
For the receiver devices associated with the operation of
a licensed radio service (e.g. FM broadcast), they bear the
following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the condition that this device does not cause harmful
interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions:
(1) this device may not cause harmful interference
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Your mobile phone is equipped with a built-in antenna. For
optimal operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used
in positions other than against your ear. In such circumstances
the device will be compliant with the guidelines when used with
headset or usb data cable. If you are using another accessory
ensure that whatever product is used is free of any metal and
that it positions the mobile phone at least 15 mm away from
the body.
Please note by using the device some of your personal data
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may be shared with the main device. It is under your own
responsibility to protect your own personal data, not to share
with it with any unauthorized devices or third party devices
connected to yours. For products with Wi-Fi features, only
connect to trusted Wi-Fi networks. Also when using your
product as a hotspot (where available), use network security.
These precautions will help prevent unauthorized access to
your device. Your product can store personal information in
various locations including a SIM card, memory card, and built-
in memory. Be sure to remove or clear all personal information
before you recycle, return, or give away your product. Choose
your apps and updates carefully, and install from trusted sources
only. Some apps can impact your product’s performance and/or
have access to private information including account details, call
data, location details and network resources.
Note that any data shared with TCL Communication Ltd. is
stored in accordance with applicable data protection legislation.
For these purposes TCL Communication Ltd. implements and
maintains appropriate technical and organizational measures
to protect all personal data, for example against unauthorized
or unlawful processing and accidental loss or destruction of
or damage to such personal data whereby the measures shall
provide a level of security that is appropriate having regard to
(i) the technical possibilities available,
(ii) the costs for implementing the measures,
(iii) the risks involved with the processing of the personal data,
and
(iv) the sensitivity of the personal data processed.
You can access, review and edit your personal information at
any time by logging into your user account, visiting your user
profile or by contacting us directly. Should you require us to edit
or delete your personal data, we may ask you to provide us with
evidence of your identity before we can act on your request.
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LICENCES
microSD Logo is a trademark.
The Bluetooth word mark and logos are owned by
the Bluetooth SIG, Inc. and any use of such marks
by TCL Communication Ltd. and its affiliates is
under license. Other trademarks and trade names
are those of their respective owners.
ALCATEL PIXI 4 6" 4G Android
(Bluetooth Declaration ID D026715)
SwiftKey is a registered trademark of TouchType
Ltd.
The Wi-Fi Logo is a certification mark of the
Wi-Fi Alliance.
Google, the Google logo, Android, the Android
logo, Google Search
TM
, Google Maps
TM
, Gmail
TM
, YouTube, Google Play Store, Google Latitude
TM
and Hangouts
TM
are trademarks of Google Inc.
The Android robot is reproduced or modified from work created
and shared by Google and used according to terms described
in the Creative Commons 3.0 Attribution License (the text will
show when you touch and hold Google legal in Settings\About
phone\Legal information). (1)
You have purchased a product which uses the open source
(http://opensource.org/) programs mtd, msdosfs, netfilter/
iptables and initrd in object code and other open source
programs licensed under the GNU General Public License and
Apache License.
We will provide you with a complete copy of the corresponding
source codes upon request within a period of three years from
the distribution of the product by TCL Communication.
You may download the source codes from http://sourceforge.net/
projects/alcatel/files/. The provision of the source code is free of
charge from the internet.
(1) It may not available according to the countries.
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Hearing Aid Compatibility
Your mobile phone is rated: «For Hearing Aid», to assist hearing
device users in finding mobile phones that may be compatible
with their hearing devices.
This device is HAC M3/T3 compatible. Reference ANSI C63.19-
2011 For more information please visit our website http://
www.alcatelonetouch.us/Hearing-Aid-Compatibility-with-Mobile-
Phones-Accessibility-and-Compliance/b/10844773011.
5098S FCC ID: 2ACCJB057
General information
• Website: www.alcatelonetouch.us
www.alcatelonetouch.ca
• Facebook: http://www.facebook.com/alcatelonetouchusa /
www.facebook.com/alcatelonetouchcanada
• Twitter: http://www.twitter.com/alcatel1touch
• Hot Line Number: In the United States, call 855-368-0829 for
technical support. In Canada, call 855-844-6058 for technical
support.
• Electronic labeling path: Touch Settings\Regulatory &
Safety or press *#07#, you can find more information about
labeling (1).
On our Website you will find our FAQ (Frequently Asked Questions)
section. You can also contact us by e-mail to ask any questions
you may have.
An electronic version of this user guide is available
in English and other languages according to
availability on our server: www.alcatelonetouch.us
Your telephone is a transceiver that operates on GSM bands
(850/900/1800/1900 MHz), UMTS bands (B2/4/5), and LTE
bands (B2/4/5/7/12/17).
(1) It depends on countries.
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• Electronic Recycling (Within USA Only):
For more information on Electronic Recycling, please:
1) Visit ALCATEL ONETOUCH Electronic Recycling Program
website at http://www.alcatelonetouch.us/electronic-
recycling-program, or
2) Call ALCATEL ONETOUCH US Customer Support at 1-855-
368-0829.
• Protection against theft (1)
Your mobile phone is identified by an IMEI (mobile phone serial
number) shown on the packaging label and in the product’s
memory. We recommend that you note the number the first time
you use your mobile phone by entering *#06# and keep it in a safe
place. It may be requested by the police or your operator if your
mobile phone is stolen.
• Disclaimer
There may be certain differences between the user manual
description and the mobile phone’s operation, depending on the
software release of your mobile phone or specific operator services.
TCL Communication Ltd. shall not be held legally responsible for
such differences, if any, nor for their potential consequences, which
responsibility shall be borne by the operator exclusively.
(1) Contact your network operator to check service availability.
13
Warranty
Your device is warranted against any defect or malfunctioning
which may occur in conditions of normal use during the warranty
period of twelve (12) months (1) from the date of purchase as
shown on your original invoice.
Batteries (2) and accessories sold with your device are also
warranted against any defect which may occur during the first
twelve (12) months (1) from the date of purchase as shown on
your original invoice.
In case of any defect of your device which prevents you from
normal use thereof, you must immediately inform your vendor
and present your device with your proof of purchase.
(1) The warranty period may vary depending on your country.
(2) The life of a rechargeable mobile device battery in terms of
conversation time standby time, and total service life, will
depend on the conditions of use and network configuration.
Batteries being considered expendable supplies,
the specifications state that you should obtain optimal
performance for your device during the first six months after
purchase and for approximately 200 more recharges.
If the defect is confirmed, your device or part thereof will be
either replaced or repaired, as appropriate. Repaired device
and accessories are entitled to a one (1) month warranty for the
same defect. Repair or replacement may be carried out using
reconditioned components offering equivalent functionality.
This warranty covers the cost of parts and labor but excludes
any other costs.
This warranty shall not apply to defects to your device and/or
accessory due to (without any limitation):
1) Non-compliance with the instructions for use or installation,
or with technical and safety standards applicable in the
geographical area where your device is used;
2) Connection to any equipment not supplied or not
recommended by TCL Communication Ltd.;
3) Modification or repair performed by individuals not authorised
by TCL Communication Ltd. or its affiliates or your vendor;
4) Modification, adjustment or alteration of software or
hardware performed by individuals not authorised by TCL
Communication Ltd. ;
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5) Inclement weather, lightning, fire, humidity, infiltration of
liquids or foods, chemical products, download of files, crash,
high voltage, corrosion, oxidation…
Your device will not be repaired in case labels or serial numbers
(IMEI/SN) have been removed or altered.
There are no express warranties, whether written, oral or
implied, other than this printed limited warranty or the mandatory
warranty provided by your country or jurisdiction.
In no event shall TCL Communication Ltd. or any of its affiliates
be liable for indirect, incidental or consequential damages of
any nature whatsoever, including but not limited commercial or
financial loss or damage, loss of data or loss of image to the full
extent those damages can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation
of indirect, incidental or consequential damages, or limitation of
the duration of implied warranties, so the preceding limitations
or exclusions may not apply to you.
15
Troubleshooting
Before contacting the service centre, you are advised to follow
the instructions below:
• You are advised to fully charge ( ) the battery for optimal
operation.
• Avoid storing large amounts of data in your phone as this may
affect its performance.
• Use Factory data reset and the upgrade tool to perform
phone formatting or software upgrading (to reset factory data,
hold down the Power key and the Volume up key at the same
time). ALL User phone data: contacts, photos, messages, files,
and downloaded applications will be permanently lost. It is
strongly advised to fully back up the phone data and profile via
Smart Suite before doing formatting or upgrading.
• Please pay attention that after Factory data reset is performed
you may be requested to enter Google account credentials*
that were used on this device before Factory reset. Otherwise
you will not be able to use the device. If you don’t remember
your Google account credentials(1) please complete Google
account recovery procedure. In case you don’t succeed in it -
please apply to authorised repair center, but remember that it
will not be regarded as warranty case.
and carry out the following checks:
My phone cannot be switched on or is frozen
• When the phone cannot be switched on, charge for at least 20
minutes to ensure the minimum battery power needed, then
try to switch on again.
• When the phone falls into a loop during power on-off animation
and the user interface cannot be accessed, press and hold
the Volume down key to enter Safe Mode. This eliminates
any abnormal OS booting issues caused by 3rd party APKs.
• If neither method is effective, please reset the phone using the
Power key and the Volume up key, (holding both together).
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key
for more than 10s.
My phone turns off by itself
• Check that your screen is locked when you are not using your
phone, and make sure the Power key is not mis-contacted due
to unlocked screen.
(1) Applicable for Android OS versions starting from 5.1.
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• Check the battery charge level.
My phone cannot charge properly
• Make sure you are using the ALCATEL charger included in
the box.
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions
(0°C to +40°C).
• When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or “No service” is
displayed
• Try connecting in another location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the
one printed on your warranty card or box.
• Make sure that the internet access service of your SIM card
is available.
• Check your phone's Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see
"Inserting the SIM card").
• Make sure the chip on your SIM card is not damaged or
scratched.
• Make sure the service of your SIM card is available.
Unable to make outgoing calls
• Make sure you have dialed a valid number and have touched
.
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the
network is not overloaded or unavailable.
• Check your subscription status with your operator (credit, SIM
card valid, etc.).
• Make sure you have not barred outgoing calls.
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• Make sure that your phone is not in flight mode.
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a
network (check for overloaded or unavailable network).
• Check your subscription status with your operator (credit, SIM
card valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in flight mode.
The caller’s name/number does not appear when a call is
received
• Check that you have subscribed to this service with your
operator.
• Your caller has concealed his/her name or number.
I cannot find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the
Volume Up/Down key.
• Check the network strength .
• Make sure that the receiver, connector or speaker on your
phone is clean.
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service.
• Make sure this feature does not require an ALCATEL
accessory.
When I select a number from my contacts, the number
cannot be dialed
• Make sure that you have correctly recorded the number in
your file.
• Make sure that you have selected the country prefix when
calling a foreign country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete
some files or save the files in the phone contacts (i.e. your
professional or personal directories).
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My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability.
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly
entered in "Voicemail number".
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your network operator to check service availability and
check MMS parameters.
• Verify the server centre number or your MMS profile with
your operator.
• The server centre may be busy, try again later.
SIM card PIN locked
• Contact your network operator to obtain the PUK code
(Personal Unblocking Key).
I am unable to connect my phone to my computer
• Install Smart Suite.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart Suite Agent
has activated.
• Check that your computer meets the requirements for Smart
Suite Installation.
• Make sure that you’re using the cable included in the box.
I am unable to download new files
• Make sure there is sufficient phone memory for your download.
• Check your subscription status with your operator.
The phone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible
to other users .
• Make sure that the two phones are within Bluetooth’s detection
range.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum
3 hours).
• After a partial charge, the battery level indicator may not be
exact. Wait for at least 20 minutes after removing the charger
to obtain an exact indication.
19
• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or
increase their auto-check interval.
• Exit background-running applications if they are not being used
for a long time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone will become warm following prolonged calls,
game playing, internet surfing or running other complex
applications.
• This heating is a normal consequence of the CPU handling
excessive data. Ending above actions will make your phone
return to normal temperatures.
After Factory reset is performed my device asks to enter
Google account credentials and I can’t use it avoiding this
action(1).
• After Factory reset is performed you need to enter the
original Google account credentials that were used on this
device before Factory data reset. Otherwise you will not be
able to use the device. If you don’t remember your Google
account credentials please complete Google account recovery
procedure. In case you don’t succeed in it - please apply
to authorised repair center, but remember that it will not be
regarded as warranty case.
I don’t hear when somebody calls/message me,I just see
missed calls/messages notifications on display.
• Please check if Interruptions/Do not disturb mode is activated
on your device. If it is activated you can see a “Star” symbol
(for Android OS 5.X version) or icon (for Android OS
6.X version) displayed on notification panel. In this case you
need deactivate Interruptions/Do not disturb mode. To do it
just press volume up or down key and select “All” (on Android
5.X) or modify it in Settings > Sound & notifications
> Interruptions ( for Android 5.X) or Do not disturb ( for
Android 6.X).
(1) Applicable for Android OS versions starting from 5.1.
20
My device asks me to enter some password/code/key that
I don’t remember or don’t know due to this device has
been used by another person before and I can’t get this
password/code/key from him/her.
• Password/code/key request could be caused by same security
feature activated on this device. You can try to perform Factory
data reset, but remember that if it doesn’t help you need to
apply authorised repair center and it will not be regarded as
warranty case.
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is used under license by TCL Communication
Ltd..
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All rights reserved
TCL Communication Ltd. reserves the right
to alter material or technical specification
without prior notice.