TCL Communication B065 GSM Quad-band / UMTS Quad-band / LTE 6-band mobile phone User Manual Safety and Warranty Information

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Document ID	3030579
Application ID	2n+UrugpmRG6o723MDo79A==
Document Description	Safety and Warranty Information
Short Term Confidential	No
Permanent Confidential	No
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Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	31.59kB (394816 bits)
Date Submitted	2016-06-16 00:00:00
Date Available	2016-06-17 00:00:00
Creation Date	2016-06-04 18:22:35
Producing Software	Adobe PDF Library 10.0.1
Document Lastmod	2016-06-04 18:22:36
Document Title	Safety and Warranty Information
Document Creator	Adobe InDesign CS6 (Windows)

Safety and use..................
We recommend that you read this chapter carefully before using
your mobile phone. The manufacturer disclaims any liability for
damage, which may result as a consequence of improper use or
use contrary to the instructions contained herein.
Safety and warranty
information
www.sar-tick.com
This product meets applicable national
SAR limits of 1.6 W/kg. The specific
maximum SAR values can be found in
the RADIOWAVES section of this user
guide.
When carrying the product or using it
while worn on your body, either use an
approved accessory such as a holster or
otherwise maintain a distance of 15 mm
from the body to ensure compliance with
RF exposure requirements. Note that the
product may be transmitting even if you
are not making a phone call.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at
high volume levels for long periods. Exercise caution
when holding your device near your ear while the
loudspeaker is in use.
5056E
US_English - CQF1F5602AAA
• TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving
a vehicle constitutes a real risk, even when the hands-free kit is
used (car kit, headset...), drivers are requested to refrain from
using their mobile phone when the vehicle is not parked. Check
the laws and regulations on the use of wireless mobile phones
and their accessories in the areas where you drive. Always obey
them. The use of these devices may be prohibited or restricted
in certain areas.
When driving, do not use your mobile phone and headset
to listen to music or to the radio. Using a headset can be
dangerous and forbidden in some areas.
When switched on, your mobile phone emits electromagnetic
waves that can interfere with the vehicle’s electronic systems
such as ABS anti-lock brakes or airbags. To ensure that there
is no problem:
- Do not place your mobile phone on top of the dashboard or
within an airbag deployment area,
- Check with your car dealer or the car manufacturer to make
sure that the car’s electronic devices are shielded from mobile
phone RF energy.
• CONDITIONS OF USE:
You are advised to switch off the mobile phone from time to time
to optimize its performance.
Remember to abide by local authority rules of mobile phone
use on aircraft.
Operational Warnings: Obey all posted signs when using mobile
devices in public areas.
Follow instructions to avoid interference problems. Turn off your
mobile device in any location where posted notices instruct you
to do so. In an aircraft, turn off your mobile device whenever
instructed to do so by airline staff. If your mobile device offers
an airplane mode or similar feature, consult airline staff about
using it in flight.
Switch the mobile phone off when you are in health care
facilities, except in designated areas. Mobile phones can
interfere with other electrical/electronic devices, or equipment
using radio frequency.
Switch the mobile phone off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in a fuel
depot, gas station, or chemical plant, or in any potentially
explosive atmosphere.
When the mobile phone is switched on, it should be kept at
least 15 cm from any medical device such as a pacemaker, a
hearing aid or insulin pump. In particular, when using the mobile
phone you should hold it against the opposite ear of the medical
device, if any.
Read and follow the directions from the manufacturer of your
implantable medical device. If you have any questions about
using your mobile device with your implantable medical device,
consult your healthcare provider.
To avoid hearing impairment, answer the call before holding
your mobile phone to your ear. Also, move the handset away
from your ear while using the “hands-free” option because the
amplified volume might cause hearing damage.
It is recommended to have proper supervision while small
children use your mobile phone.
When replacing the cover please note that your mobile phone
may contain substances that could create an allergic reaction.
Please note your phone is hybrid design with removable back
cover and not removable battery. If you disassemble your phone
the warranty will not apply. Disassembling the phone may
damage the battery, and may cause leakage of substances that
could create an allergic reaction.
Always handle your mobile phone with care and keep it in a
clean and dust-free place.
Do not allow your mobile phone to be exposed to adverse
weather or environmental conditions (moisture, humidity, rain,
infiltration of liquids, dust, sea air, etc.). The manufacturer’s
recommended operating temperature range is -10°C (14°F) to
+55°C (131°F) (the max value depends on device, materials and
housing paint/texture).
Over 55°C (131°F) the legibility of the mobile phone’s display
may be impaired, though this is temporary and not serious.
Do not open or attempt to repair your mobile phone yourself.
Do not drop, throw, or try to bend your mobile phone.
Do not use the mobile phone if the glass made screen is
damaged, cracked, or broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which
are recommended by TCL Communication Ltd. and its affiliates
and are compatible with your mobile phone model. TCL
Communication Ltd. and its affiliates disclaim any liability for
damage caused by the use of other accessories.
Your mobile phone should not be disposed of in a municipal
waste. Please check local regulations for disposal of electronic
products.
Remember to make back-up copies or keep a written record of
all important information stored on your mobile phone.
Some people may suffer epileptic seizures or blackouts when
exposed to flashing lights, or when playing video games. These
seizures or blackouts may occur even if a person never had a
previous seizure or blackout. If you have experienced seizures
or blackouts, or if you have a family history of such occurrences,
please consult your doctor before playing video games on your
mobile phone or enabling a flashing-lights feature on your mobile
phone. Parents should monitor their children’s use of video
games or other features that incorporate flashing lights on the
mobile phones. All persons should discontinue use and consult a
doctor if any of the following symptoms occur: convulsion, eye or
muscle twitching, loss of awareness, involuntary movements, or
disorientation. To limit the likelihood of such symptoms, please
take the following safety precautions:
- Play at the farthest distance possible from the screen. When
you play games on your mobile phone, you may experience
occasional discomfort in your hands, arms, shoulders, neck,
or other parts of your body. Follow these instructions to avoid
problems such as tendinitis, carpal tunnel syndrome, or other
musculoskeletal disorders:
- Take a minimum of a 15-minute break every hour of game
playing.
-
If your hands, wrists, or arms become tired or sore while
playing, stop and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or
after playing, stop the game and see a doctor.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at
high volume levels for long periods. Exercise caution
when holding your device near your ear while the
loudspeaker is in use.
• PRIVACY:
Please note that you must respect the laws and regulations
in force in your jurisdiction or other jurisdiction(s) where you
will use your mobile phone regarding taking photographs and
recording sounds with your mobile phone. Pursuant to such laws
and regulations, it may be strictly forbidden to take photographs
and/or to record the voices of other people or any of their
personal attributes, and reproduce or distribute them, as this
may be considered to be an invasion of privacy.
It is the user’s sole responsibility to ensure that prior
authorization be obtained, if necessary, in order to record private
or confidential conversations or take a photograph of another
person; the manufacturer, the seller or vendor of your mobile
phone (including the operator) disclaim any liability which may
result from the improper use of the mobile phone.
• BATTERY AND ACCESSORIES:
Following new air regulation, the battery of your product is not
charged. Please charge it first.
Please note your phone is hybrid design with removable
back cover and not removable battery. Observe the following
precautions:
- Do not attempt to eject, replace and open battery,
- Do not punctuate the back cover of your phone,
- Do not burn or dispose of your phone in household rubbish or
store it at temperature above 60°C.
Phone and battery as a hybrid design must be disposed of in
accordance with locally applicable environmental regulations.
 his symbol on your mobile phone, the battery, and
the accessories means that these products must be
taken to collection points at the end of their life:
- Municipal waste disposal centers with specific bins
for these items of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being
disposed of in the environment, so that their components can
be reused.
In European Union countries:
These collection points are accessible free of charge. All
products with this sign must be brought to these collection
points.
In non-European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into
ordinary bins if your jurisdiction or your region has suitable
recycling and collection facilities; instead they are to be taken to
collection points for them to be recycled.
In the United States, you may learn more about CTIA’s Recycling
Program at http://www.gowirelessgogreen.org/
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS
• CHARGERS:
Home A.C./ Travel chargers will operate within the temperature
range of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your mobile phone meet with the
standard for safety of information technology equipment and
office equipment use. Due to different applicable electrical
specifications, a charger you purchased in one jurisdiction may
not work in another jurisdiction. They should be used for this
purpose only.
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 200 mA
Output: 5 V, 1000 mA
Battery:
Lithium 2500 mAh
Radio Waves.....................
THIS MOBILE PHONE MEETS THE GOVERNMENT’S
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your mobile phone is a radio transmitter and receiver. It is
designed and manufactured not to exceed the emission limits for
exposure to radio-frequency (RF) energy. These limits are part
of comprehensive guidelines and establish permitted levels of
RF energy for the general population. The guidelines are based
on standards that were developed by independent scientific
organizations through periodic and thorough evaluation of
scientific studies. These guidelines include a substantial safety
margin designed to ensure the safety of all persons, regardless
of age and health.
The exposure standard for mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR.
The SAR limit set by public authorities such as the Federal
Communications Commission of the US Government (FCC), or
by Industry Canada, is 1.6 W/kg averaged over 1 gram of body
tissue. Tests for SAR are conducted using standard operating
positions with the mobile phone transmitting at its highest
certified power level in all tested frequency bands.
Although the SAR is determined at the highest certified power
level, the actual SAR level of the mobile phone while operating
can be well below the maximum value. This is because the
mobile phone is designed to operate at multiple power levels
so as to use only the power required to reach the network. In
general, the closer you are to a wireless base station antenna,
the lower the power output of the mobile phone. Before a mobile
phone model is available for sale to the public, compliance with
national regulations and standards must be shown.
The highest SAR value for this model mobile phone when tested
is 0.78 W/Kg for use at the ear and 1.18 W/Kg for use close
to the body.
While there may be differences between the SAR levels of
various mobile phones and at various positions, they all meet
the government requirement for RF exposure. For body-worn
operation, the mobile phone meets FCC RF exposure guidelines
provided that it is used with a non-metallic accessory with the
handset at least 15 mm from the body. Use of other accessories
may not ensure compliance with FCC RF exposure guidelines.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site:
http://www.ctia.org/
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any
special precautions for use of mobile phones. If individuals
are concerned, they might choose to limit their own or their
children’s RF exposure by limiting the length of calls, or using
“hands-free” devices to keep mobile phones away from the head
and body. (fact sheet n°193). Additional WHO information about
electromagnetic fields and public health are available on the
following website: http://www.who.int/peh-emf.
Note: This equipment has been tested and found to comply
with the limits for a Class B digital device pursuant to part
15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference to radio or television reception,
which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one
or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
-
Consult the dealer or an experienced radio/ TV technician
for help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to
operate the equipment.
For the receiver devices associated with the operation of
a licensed radio service (e.g. FM broadcast), they bear the
following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the condition that this device does not cause harmful
interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions:
(1) this device may not cause harmful interference
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Your mobile phone is equipped with a built-in antenna. For the
optimal operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used
in positions other than against your ear. In such circumstances,
the device will be compliant with the guidelines when used with
headset or USB data cable. If you are using another accessory
ensure that whatever product is used is free of any metal and
that it positions the mobile phone at least 15 mm away from
the body.
Please note by using the device some of your personal data
may be shared with the main device. It is under your own
responsibility to protect your own personal data, not to share it
with any unauthorized devices or third party devices connected
to yours. For products with Wi-Fi features, only connect to
trusted Wi-Fi networks. Also, when using your product as
a hotspot (where available), use network security. These
precautions will help prevent unauthorized access to your
device. Your product can store personal information in various
locations including a SIM card, memory card, and built-in
memory. Be sure to remove or clear all personal information
before you recycle, return, or give away your product. Choose
your apps and updates carefully, and install from trusted sources
only. Some apps can impact your product’s performance and/or
have access to private information including account details, call
data, location details and network resources.
Note that any data shared with TCL Communication Ltd. is
stored in accordance with applicable data protection legislation.
For these purposes TCL Communication Ltd. implements and
maintains appropriate technical and organizational measures
to protect all personal data, for example against unauthorized
or unlawful processing and accidental loss or destruction of
or damage to such personal data whereby the measures shall
provide a level of security that is appropriate having regard to
(i) the technical possibilities available,
(ii) the costs for implementing the measures,
(iii) the risks involved with the processing of the personal data,
and
(iv) the sensitivity of the personal data processed.
You can access, review and edit your personal information at
any time by logging into your user account, visiting your user
profile or by contacting us directly. Should you require us to edit
or delete your personal data, we may ask you to provide us with
evidence of your identity before we can act on your request.
Licences............................
microSD Logo is a trademark.
 he Bluetooth word mark and logos are owned
by the Bluetooth SIG, Inc. and any use of such
marks by TCL Communication Ltd. and its
affiliates is under license. Other trademarks
and trade names are those of their respective
owners.
 LCATEL POP4 PLUS 5056E Bluetooth
Declaration ID D026715
SwiftKey is a registered trademark of TouchType
Ltd.
The Wi-Fi Logo is a certification mark of the
Wi-Fi Alliance.
The Android robot is reproduced or modified from work created
and shared by Google and used according to terms described
in the Creative Commons 3.0 Attribution License (the text will
show when you touch and hold Google legal in Settings\About
phone\Legal information). (1)
You have purchased a product which uses the open source
(http://opensource.org/) programs mtd, msdosfs, netfilter/
iptables and initrd in object code and other open source
programs licensed under the GNU General Public License and
Apache License.
We will provide you with a complete copy of the corresponding
source codes upon request within a period of three years from
the distribution of the product by TCL Communication.
You may download the source codes from http://sourceforge.net/
projects/alcatel/files/. The provision of the source code is free of
charge from the internet.
FCC ID: 2ACCJB065
(1)
Google, the Google logo, Android, the Android
logo, Google SearchTM, Google MapsTM,
GmailTM, YouTube, Google Play Store, Google
LatitudeTM and HangoutsTM are trademarks of
Google Inc.
May not be available in all countries.
10
Hearing Aid Compatibility
Your mobile phone is rated: «For Hearing Aid», to assist hearing
device users in finding mobile phones that may be compatible
with their hearing devices.
This device is HAC M4/T4 compatible. Reference ANSI C63.192011.
This phone has been tested and rated for use with hearing aids
for some of the wireless technologies that it uses. However,
there may be some newer wireless technologies used in this
phone that have not been tested yet for use with hearing aids. It
is important to try the different features of this phone thoroughly
and in different locations, using your hearing aid or cochlear
implant, to determine if you hear any interfering noise. Consult
your service provider or the manufacturer of this phone for
information on hearing aid compatibility. If you have questions
about return or exchange policies, consult your service.
For more information please visit our website www.
alcatelonetouch.com
General information.........
•
•
•
•
Website: www.alcatelonetouch.com
Facebook: facebook.com/alcatel
Twitter: twitter.com/alcatel
Hot Line Number: In the United States, call 855-368-0829 for
technical support. In Canada, call 855-844-6058 for technical
support.
• Electronic labeling path: Touch Settings\Regulatory & Safety
or press *#07#, you can find more information about labeling (1).
On our Website, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask any
questions you may have.
An electronic version of this user guide is available in English
and other languages according to availability on our server:
www.alcatelonetouch.com
Your device is a transceiver that operates on GSM in quad-band
(850/900/1800/1900 MHz) or UMTS in quad-band (B1/2/4/5),
LTE in six-band (B2/4/5/7/12/17).
Protection against theft
(2)
Your mobile phone is identified by an IMEI (mobile phone
serial number) shown on the packaging label and in
the product’s memory. We recommend that you note
the number the first time you use your mobile phone
by entering *#06# and keep it in a safe place. It may be
requested by the police or your operator if your mobile
phone is stolen.
Disclaimer
There may be certain differences between the user manual
description and the mobile phone’s operation, depending on
the software release of your mobile phone or specific operator
services.
TCL Communication Ltd. shall not be held legally responsible
for such differences if any, nor for their potential consequences,
which responsibility shall be borne by the operator exclusively.
(1)
(2)
11
May not be available in all countries.
Contact your network operator to check service availability.
12
TCL Communication Ltd.
Warranty............................
TCL Communication Ltd. warrants to the original retail purchaser
of this wireless device that should this product or part thereof
during normal consumer usage and condition be proven to be
defective in material or workmanship that results in a product
failure within the first twelve (12) months from the date of
purchase as shown on your original sales receipt from an
authorized sales agent. Such defect(s) will be repaired or
replaced (with new or rebuilt parts) at the company’s option
without charge for parts or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box
items are also warranted against defects and workmanship that
results in product failure within the first six (6) months period
from the date of purchase as shown on your original sales
receipt. Such defect(s) will be repaired or replaced (with new or
rebuilt parts) at the company’s option without charge for parts or
labor directly related to the defect(s).
The limited warranty for your wireless device will be voided if any
of the following conditions occur:
• N
 on-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area
where your phone is used;
• Connection to any equipment not supplied or not recommended by
TCL Communication Ltd.;
• Modification or repair performed by individuals not authorized by
TCL Communication Ltd. or its affiliates;
• Changes to the device operating system by the user or third party
applications;
• Acts of god such as inclement weather, lightning, power surges,
fire, humidity, infiltration of liquids or foods, chemical products,
download of files, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless device’s event labels or serial
numbers (IMEI);
• 
Damage from exposure to water or other liquids, moisture,
humidity, excessive temperatures or extreme environmental
conditions, sand, excess dust and any condition outside the
operating guidelines;
• Defects in appearance, cosmetic, decorative or structural items
such as framing and non-operative parts;
• Damage as a result of physical abuse regardless of cause.
13
There are no express warranties, whether written, oral or
implied, other than this printed limited warranty or the mandatory
warranty provided by your jurisdiction. In no event shall TCL
Communication Ltd. or any of its affiliates be liable for incidental
or consequential damages of any nature whatsoever, including
but not limited to commercial loss, to the full extent those
damages can be disclaimed by law. Some states do not
allow the exclusion or limitation of incidental or consequential
damages, or limitations on the duration of implied warranties,
so the preceding limitations or exclusions may not apply to you.
How to obtain Support: In United States please call, (855)
368-0829 or go to www.alcatelonetouch.com for technical
support. In Canada please call, (855) 844-6058 or go to www.
alcatelonetouch.com for technical support. We have placed
many self-help tools that may help you to isolate the problem
and eliminate the need to send your wireless device in for
service. In the case that your wireless device is no longer
covered by this limited warranty due to time or condition, you
may utilize our out of warranty repair with our authorized repair
center.
How to obtain Hardware Service within the terms of this
warranty: Follow the warranty procedure at www.alcatel-mobile.
com on how to send your device to our authorized repair center
or contact our Support hot line for proper instructions.
Electronic Recycling (Within USA Only):
We work with electronic recycling company to allow consumer
to return their old and unwanted devices and to protect the
environment from harm. The service is usually FREE. Visit http://
www.mrmrecycling.com/.
Troubleshooting...............
Here are some self-help troubleshooting tips:
) for optimal operation.
• Keep the battery fully charged (
When the battery power is out, charge the battery as soon as
possible to enhance the life of the battery. Periodically clear
cached data and store files to external memory when possible.
• Avoid storing large amounts of data on your phone as this may
affect its performance.
• Update your phone software Over-the-Air (OTA) by using
Updates. To access System updates, touch the Application
tab from the Home screen, then select Updates or go to
Settings\About phone\Updates.
14
Search Update button and the phone will search for
Touch
the latest software. If it's available and you want to update the
system, touch the
update button, and when that’s finished,
Install button to complete the upgrade. Now your
touch
phone will have the latest version of the software. You should
turn on data connection or Wi-Fi before searching for updates.
Settings for auto-check frequency are also available once
you restart the phone. If you have chosen auto-check, when
the system discovers the new version, a dialog will pop up to
choose download or ignore, the notification will also appear
in status bar.
During OTA downloading or updating, and to avoid errors in
locating the correct update packages, do not change your
default storage location.
• Use Factory data reset to perform phone formatting or reset
to Factory Default. ALL User phone data: contacts, photos,
messages and files, downloaded applications will be lost
permanently. It is strongly advised to fully backup the phone
data and profile.
• Pay attention after Factory data reset is performed you may
be requested to enter Google account credentials* that were
used on this device before Factory reset. Otherwise, you will
not be able to use the device. If you don’t remember your
Google account credentials please complete Google account
recovery procedure.
* Applicable for Android OS versions starting from 5.1.
My phone cannot be switched on or off
• If the phone cannot be switched on, charge it for at least 20
minutes to ensure the minimum battery power needed, then
try to switch on again.
• If the phone falls into a boot loop during power on-off animation
and the user interface cannot be accessed, press and hold the
Power key for a longer period until it's turned off and then turn
it on again to restart. This eliminates any abnormal OS booting
issues caused by 3rd party apps.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key
until it's turned off. Then press the Power key to turn it on
again.
My phone turns off by itself
• Check your screen lock settings.
• Check the POWER button for any obstruction.
• Check the battery charge level. Low battery level will turn off
the phone.
15
My phone cannot charge properly
• Make sure you are using a correct charger for your device.
• Make sure that your battery is not completely discharged; if
the battery power is empty for a long time, it may take around
20 minutes charge to display the battery charger indicator on
the screen.
• Make sure charging is carried out under normal conditions
(0°C to +40°C).
• When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or "No service" is
displayed
• Try moving to another location.
• Check with your wireless network carrier about the coverage
in your area.
• Check with your wireless service carrier that your SIM card is
valid and compatible with your device.
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
• Make sure you have data service plan for accessing the
internet.
• Make sure that the DATA setting is enabled on your device.
• Check your phone's Internet connecting settings.
• Make sure you are in a place with data network coverage.
• If you don't have Cellular data service, you can connect to the
internet via Wi-Fi that has internet service. Make sure that your
device is setup to connect to a Wi-Fi network.
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see
"Inserting or removing the SIM card").
• Make sure the chip on your SIM card is not damaged or
scratched.
• Make sure the service of your SIM card is available and
compatible with your device.
Unable to make outgoing calls
• Make sure you have dialed a valid number and have touched
the Call button .
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the
network is not overloaded or unavailable.
• Check your subscription status with your wireless service
carrier (credit, SIM card valid, etc.).
16
• Make sure you do not have barred outgoing calls in your
device settings..
• Make sure that your phone is not in airplane mode.
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a
network.
• Check your subscription status with your wireless service
carrier (credit, SIM card valid, etc.).
• Make sure you do not have forwarded incoming calls in your
device settings.
• Make sure that you do not have barred certain calls in your
device settings.
• Make sure that your phone is not in airplane mode.
The caller’s name/number does not appear when a call is
received
• Check that you have subscribed to Caller ID service with your
wireless service carrier.
• Your caller has concealed his/her name or number.
I cannot find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
• Add your account, such as Google Account, to view your
contacts that's stored there.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the
Volume Up/Down key.
• Check the network strength .
• Move to another location with better signal strength.
• Your caller may also be having trouble transmitting. Try calling
again.
When I select a number from my contacts, the number
cannot be dialed
• Make sure that you have correctly recorded the number in your
file.
• Make sure that you have selected the country prefix when calling
a foreign country.
My callers are unable to leave messages on my voicemail
• Contact your wireless service carrier to check service
availability.
• Check the capacity of your voicemail. If it's full, delete them to
make space for new voicemail. Contact your wireless service
provider on how to manage your voicemail.
17
I cannot access my voicemail
• Make sure your wireless service carrier's voicemail number is
correctly entered in your device.
• Try later if the network is busy.
• If you can dial into your voicemail but you don't have a
password, contact your wireless service carrier on how to
manage your voicemail.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
Delete cached data or thread that's taking up space..
• Check your service plan to see if you have DATA service for
SMS and MMS.
• Check your device APN setting with the wireless service carrier
you are using.
• The server center may be swamped, try again later.
SIM card PIN locked
• Contact your network operator to obtain the PUK code
(Personal Unblocking Key).
• Your PUK code can also be found on the card that comes with
your SIM card.
I am unable to connect my phone to my computer
• Check that your USB driver is installed properly. Make sure
that your computer has internet access, so that it can search
and download the necessary driver.
• Check your phone USB connectivity options. Make sure it's not
set to Charging only.
I am unable to download new files
• Make sure there is sufficient phone memory for your download.
• Move files to external memory card or the internet space (cloud)
for more memory space on the phone.
The phone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible
to other users.
• Make sure that the two phones are within Bluetooth’s detection
range.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum
3.5 hours).
• After a partial charge, the battery level indicator may not be
exact. Wait for at least 20 minutes after removing the charger
to obtain an exact indication.
• Adjust the brightness of the screen lower to consume less
power.
18
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or
increase their auto-check interval.
• Exit background-running applications if they are not being used
for a long time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone will become warm following prolonged calls,
game playing, internet surfing, or running other complex
applications.
• This heating is a normal consequence of the CPU handling
excessive data. Ending above actions will make your phone
return to normal temperatures.
After Factory reset is performed my device asks to enter
Google account credentials and I can’t use it avoiding this
action*.
• After Factory reset is performed you need to enter the original
Google account credentials that were used on this device
before Factory data reset. Otherwise, you will not be able to
use the device. If you don’t remember your Google account
credentials you will need to recover your account through
Google. If you make any change to your credentials, it can take
up to 72 hours before you can use it on your wireless device.
Please see Google policy for more details.
• * Applicable for Android OS versions starting from 5.1.
I don’t hear the phone ringing when somebody calls/
message me, I just see missed calls/messages notifications
on display.
• Please check if Interruptions/Do not disturb mode is activated
on your device. If it is activated you can see a “Star”
symbol (for Android OS 5.X version) or
icon (for Android
OS 6.X version) displayed on the notification panel. In this
case, you need deactivate or modify Interruptions/Do not
disturb mode. To do it just press volume up or down key and
select “All” (on Android 5.X) or modify it in Settings àSound &
notifications àInterruptions ( for Android 5.X) or Do not disturb
( for Android 6.X).
• Check if either Interruptions or Do Not Disturb function is
enabled on your device.
• - For Android 5.X, when the Interruptions is enabled, a "Star"
symbol appears on the status bar.
• To disable or modify Interruptions, press the volume button and
select "Priority" to enter the Interruptions settings.
• Or go to Settings > Sound & Notifications > and select
Interruptions.
• - For Android 6.0, when the Do Not Disturb is enabled, a "Circle
with a dash" symbol appears on the status bar.
19
• To disable or modify Do Not Disturb, go to Settings > Sound &
Notification > Do Not Disturb. Then you can change the priority
allowed and the rules.
My device asks me to enter some password/code/key that I
don’t remember or don’t know because it has been used by
another person before.
• Password/code/key request could be caused by security
feature activated on this device. You can try to perform
Factory data reset, but if there is anti-theft lock, it can only be
recovered by the previous user's account.
ALCATEL is a trademark of Alcatel-Lucent
and is used under license by
TCL Communication Ltd.
© Copyright 2016 TCL Communication Ltd
All rights reserved
TCL Communication Ltd reserves
the right to alter material
or technical specification
without prior notice.
All "Signature" ringtones embedded in this phone have been
composed, arranged, and mixed by NU TROPIC (Amar
Kabouche).
20

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