TCL Communication B069 GSM Quad Band Mobile phone User Manual Ginger XL2 2G 2051X 2051D QG Eng USA USA 03 160804

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Document ID	3087578
Application ID	/kGBW1293PFI8Hk6/O7+jA==
Document Description	Ginger XL2 2G _2051X_2051D QG_Eng_USA_USA_03_160804
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	250.28kB (3128471 bits)
Date Submitted	2016-08-04 00:00:00
Date Available	2016-08-04 00:00:00
Creation Date	2016-08-04 09:54:48
Producing Software	Adobe PDF Library 10.0.1
Document Lastmod	2016-08-04 09:54:53
Document Title	Ginger XL2 2G _2051X_2051D QG_Eng_USA_USA_03_160804
Document Creator	Adobe InDesign CS6 (Windows)

1.1
Your mobile..................
1.2
Keys
Navigation key
• Press to confirm an option
• Press to go left/right/up/down
Bluetooth status (Activated).
This product meets applicable national
SAR limits of 1.6 W/kg. The specific
maximum SAR values can be found on
page 24 of this user guide.
When carrying the product or using it
while worn on your body, either use an
approved accessory such as a holster or
otherwise maintain a distance of 10mm
from the body to ensure compliance
with RF exposure requirements. Note
that the product may be transmitting
even if you are not making a phone call.
• Press: End a call
Return to the Home screen
• Long press: Power on/off
Left softkey
Pick up/Send call
Call log
Voicemail key
(long press)
Headset
connector
* key
Power on/Power
off End key
From Idle screen
• Press: enter 0
• Long press: "0/+" and"0/+/P/W" when in Dial
screen.
In Edit mode
• Press: Access symbols table
• Long press: 0
Vibration alert
(long press)
Camera
5.1
Create message
Consulting your contacts
You can select "Messages\New chat" from the main menu
or access from the widget bar and select icon
to create
text/multimedia message. You can type a message and you
can also modify a predefined message in Insert template or
customise your message by adding pictures, records, videos,
etc (only available while editing a MMS). While writing a
message, select "Options" to access all the messaging
options.
To access the contacts from the Home screen, press the
key and select the
icon from the menu.
For dual SIM model, you can type a message and select to
send it to a recipient in either the SIM1 or SIM2 directory (1).
One or more recipients can be added from contact list.
Press "Contacts" through
key to multi-select recipients
from Contacts.
Create MMS
An SMS will be converted to MMS automatically when
images, videos, audio, slides or attachments are inserted.
An SMS message of more than a certain number
of characters (the number of characters depends
on your language) will be charged as several
SMS. An MMS message containing photos and/
or sounds may also be billed as more than one
message. Specific letters (accent) will increase
the size of the SMS, this may cause multiple SMS
to be sent to your recipient.
5.2
Adding a contact
You can add a new contact to phone or SIM card by selecting
"Add contact".
6. 1
Call log......................
Access
You can access the function using the following options:
• Select
from main menu
• Press the send key from main screen
• For dual SIM model, the contacts of both SIM1 and SIM2
are available in this menu (1).
6.2
Available options
When you press Options, you can have access to Details,
Call, Write message, Add to Contacts, Add to blacklist,
Delete, Delete all, Call timers, GPRS counter, etc.
9.1
10
You can select a folder to choose one image as favourite
wallpaper by selecting "Options/Set as /Wallpaper" in My
files or open the picture in Image and press
to choose
Set as wallpaper.
Connect battery charger to your phone and plug into the
socket.
• Charging may take about 20 minutes to start if the battery
is out of power.
• Be careful not to force the plug into the socket.
• Make sure the battery is correctly inserted before
connecting the charger.
• The mains socket must be near to the phone and easily
accessible (avoid electric extension cables).
• You are advised to charge the battery to its maximum when
using the phone for the first time (approximately 3 hours) (
).
• To reduce power consumption and energy waste, when
battery is fully charged, disconnect your charger from the
plug; switch off Bluetooth when not in use; reduce the
backlight time, etc.
Inserting and removing the SIM card
SIM2
The charge is complete when the animation stops.
2.2
9.2
Games ......................
Image..................................................................
A library links to the images in "Image" in phone or SD card to
multi-mark, set as wallpaper, set as contact icon, or sent by
MMS, Bluetooth.
9.3
Videos.................................................................
Use this funtion to play video files. Press
to play/pause the
video player, short press
up or down to tune volume.
Camera.....................
9.4
Media applications.......
Music.................................................................
Access this feature from the main menu by selecting "Music".
You will have full flexibility of managing music both on your
mobile and memory card.
11
You will have access to all audio and visual files stored in
phone or memory card in My files. You can access a number
of items in Phone or Memory card with this option: Alarm,
Audio, Photos, Others, Video, etc.
Inserting and removing the memory card:
Recorder................
Accessing Recorder allows you to make voice or sound
recordings. The phone support AMR and WAV. The recording
file you stopped will be stored in record file list automatically.
Press the up, down, left, right and OK key to select +, - ×, ÷
and = respectively.Press to delete the figure.
14
Calendar................
15
2051D:
Notes.....................
You can create a note in text format by accessing "Notes"
from the main menu.
Place the microSD card with the chip facing downwards and
slide it into its housing. Make sure that it is correctly inserted.
To remove the card, press and slide it out.
12
16
Bluetooth..............
You can transfer data, such as music to other device using
Bluetooth. Search the device and accept/transfer data. The
received data is automatically stored in the directory.
Alarm.....................
(2)
Fake call.................
This program enables you to call yourself by simulating a caller
number/name, ringtone at a scheduled time. It helps you to
politely escape from social situations at any time you wish.
This call can be rejected by
key.
19
Enable blacklist, all callers in the list will be automatically
blocked. Enable whitelist, only callers in the list can be
connected.
20
Wap........................
3.1
Calling your voicemail (1)
To access your voicemail, hold down the
3.2
key.
Receiving a call
When you receive an incoming call, press the
and then hang up by pressing the
key.
3.3
key to talk
Available functions during the call
During a call, you can access your Contacts, Call log, short
messages, etc. without hanging up the phone.
(1)
22
Contact your network operator to check service availability.
24	Input mode................
Profiles...................
With this menu, you may personalise ringtones for different
events and environments.
Settings.................
This mode allows you to type a text by choosing a letter or
a sequence of characters associated with a key. Press the
key several times until the desired letter is highlighted.
When you release the key the highlight character is inserted
into the text.
From the main menu, select the menu icon
and select the
function of your choice in order to customise your telephone:
Phone settings, Call settings, Connections, Security,
Restore factory settings (1) , Main SIM settings (2).
Services.................
STK service is the tool kit of SIM card. This phone supports
the service function. The specific items depend on SIM card
and network. Service menu will be automatically added to the
phone menu when supported by network and SIM card.
Contact your network operator first to check service
availability.
(1)
The quality of the radio depends on the coverage of the radio station
in that particular area.
Depending on your network operator and market.
(2)
14
2051D only.
2051X
23
Call filter................
If your phone is covered by the network, dial emergency
number and press the
key to make an emergency call.
This works even without a SIM card and without typing the
PIN code.
Access WAP options: Input URL, Bookmarks, History, Offline
pages.
Your mobile phone has a built-in alarm clock with snooze
feature.
13
(1)
21
Convertor..............
When select weight, You can have a quick check the
difference between kg, pound and kg, ounce. Under length,
you can convert among km and mile, m-yard, m-foot, etc.
18
key.
key until the phone powers on.
17
Calculator..............
Once you enter this menu from the main menu, there is a
monthly-view calendar for you to keep track of important
meetings, appointments, etc. Days with events entered will be
marked.
To use this feature you must plug in your headset, headset
works as antenna when connected to your phone.
10
13
My files..................
2051X:
FM radio.............................................................
Your phone is equipped with a radio (1) with RDS (2) functionality.
You can use the application as a traditional radio with saved
channels or with parallel visual information related to the radio
program on the display if you tune to stations that offer Visual
Radio service. You can listen to it while running other
applications.
(2)
12
Place the SIM card with the chip facing downwards and slide
it into its housing. Make sure that it is correctly inserted. To
remove the card, press it and slide it out.
Making a call................
Power on your phone
Hold down the
key from the Home screen.
Dial the desired number then press the
key to place the
call. If you make a mistake, you can delete the incorrect
digits by pressing the right softkey.
Removing and installing the battery
SIM1
The icons and illustrations in this guide are provided for information
purposes only.
Power off your phone
Hold down the
Making an emergency call
GPRS connection status (Activated).
Roaming.
2.3
To hang up the call, press the
SMS unread.
2051D only.
11
Charging the battery
Call forwarding activated: your calls are forwarded.
Use this function to play audio files. Press
to play/pause
the audio player, short press
or
to last or next audio, in
audio player interface, press
up or down to tune volume.
(1)
2051D only.
Set up
Removing and installing the back cover
Sending an MMS.
(1)
(1)
2.1
Change wallpaper
Receiving an MMS.
Your mobile phone is fitted with a camera for taking photos
and shooting videos that you can use in different ways:
• store them in your "My files".
• send them in a multimedia message (MMS) to a mobile
phone.
• send them directly by MMS or Bluetooth.
• customise your Home screen.
• select them as contact icon to a contact in your Contacts.
• transfer them by data cable or microSD card to your
computer.
You can customize widget bar by "Settings/Phone settings/
Widget bar".
For dual SIM models, SIM1 supports mini SIM card
and micro-SIM for SIM2. (1) As to Single SIM model
(2)
, which only supports mini SIM card. Do not
attempt to insert other SIM types like micro and
nano cards, otherwise this may cause damage to
your phone.
Getting started.............
Alarm or appointments programmed.
Three games named Ninja Up, Sky Gift and Danger Dash
were embedded in the phone, for more information refers to
"help" in the game.
For dual SIM model, the complete contacts of both SIM1 and
SIM2 are available in this menu (1).
Widgets are convenient shortcuts for quick access from the
Home screen.
Headset connected.
Contacts...................
Widget bar
Radio is on.
(1)
Messages...............
Home screen
1.3.1
Level of network reception.
Music activated.
From Idle screen
• Press: #
• Long press: Vibration alert
In Edit mode
• Press: (space)
In 2051D:
GPRS connection status (Activated).
US_English - CJB1FM002AAA
Call forwarding activated: your calls are forwarded.
Silence mode: your phone does not ring, beep or vibrate
with the exception of the alarm.
Flight mode.
From Idle screen
• Press: *
In Edit mode:
• Press: Change input methods
Micro-USB
connector
Missed calls.
Roaming.
• Long press: Access your voicemail
1.3
1.3.2
Vibrate alert: your phone vibrates, but does not ring or
beep with the exception of the alarm.
SD card scanning completed.
Right softkey
 o prevent possible hearing damage, do not listen at
high volume levels for long periods. Exercise caution
when holding your device near your ear while the
loudspeaker is in use.
4.2
(Flickering) Message is full: your phone can't accept
any new message. You must access the message list and
delete at least one message on your SIM card or on your
phone memory.
Level of network reception.
• Pick up/Send a call
• Press: Enter Call log
PROTECT YOUR HEARING
4.1
Voicemail message arrived.
Battery charge level.
• Access contacts
MMS unread.
• Access main menu
Quick Start Guide
www.sar-tick.com
Status bar icons (1)
In 2051X:
15
16
Make the phone’s settings recover to its default value. End-user data
will not be erased. Enter its default password 1234 to confirm to
restore and reboot.
2051D only.
17
18
Safety and use......................
We recommend that you read this chapter carefully before using your
phone. The manufacturer disclaims any liability for damage, which may
result as a consequence of improper use or use contrary to the
instructions contained herein.
•  TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving
a vehicle constitutes a real risk, even when the hands-free kit is
used (car kit, headset...), drivers are requested to refrain from
using their mobile when the vehicle is not parked.
When driving, do not use your phone and headphone to listen to
music or to the radio. Using a headphone can be dangerous and
forbidden in some areas.
When switched on, your phone emits electromagnetic waves
that can interfere with the vehicle's electronic systems such as
ABS anti-lock brakes or airbags. To ensure that there is no
problem:
- do not place your phone on top of the dashboard or within an
airbag deployment area,
- check with your car dealer or the car manufacturer to make
sure that the dashboard is adequately shielded from mobile
phone RF energy.
•  CONDITIONS OF USE:
You are advised to switch off the telephone from time to time to
optimise its performance.
Switch the phone off before boarding an aircraft.
Switch the phone off when you are in health care facilities, except
in designated areas. As with many other types of equipment now
in regular use, mobile telephones can interfere with other
electrical or electronic devices, or equipment using radio
frequency.
Switch the phone off when you are near gas or flammable liquids.
Strictly obey all signs and instructions posted in a fuel depot,
petrol station, or chemical plant, or in any potentially explosive
atmosphere.
When the phone is switched on, it should be kept at least 15 cm
from any medical device such as a pacemaker, a hearing aid or
insulin pump, etc. In particular when using the phone, you should
hold it against the ear on the opposite side to the device, if any.
To avoid hearing impairment, pick up the call before holding your
phone to your ear. Also move the handset away from your ear while
using the "hands-free" mode because the amplified volume might
cause hearing damage.
Do not let children use the phone and/or play with the telephone
and accessories without supervision.
When replacing the cover note that your phone may contain
substances that could create an allergic reaction.
Always handle your phone with care and keep it in a clean and dustfree place.
Do not allow your phone to be exposed to adverse weather or
environmental conditions (moisture, humidity, rain, infiltration of
liquids, dust, sea air, etc). The manufacturer's recommended
operating temperature range is -10°C to +55°C.
Over 55°C the legibility of the phone's display may be impaired,
though this is temporary and not serious.
Emergency call numbers may not be reachable on all mobile
network.You should never rely only on your phone for emergency
calls.
Do not open, dismantle or attempt to repair your mobile phone
yourself.
Do not drop, throw or bend your mobile phone.
Do not use the phone if the glass made screen, is damaged, cracked
or broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are
recommended by TCL Communication Ltd. and its affiliates and are
compatible with your phone model. TCL Communication Ltd. and its
affiliates disclaim any liability for damage caused by the use of other
chargers or batteries.
Remember to make back-up copies or keep a written record of all
important information stored in your phone.
Some people may suffer epileptic seizures or blackouts when
exposed to flashing lights, or when playing video games. These
seizures or blackouts may occur even if a person never had a
previous seizure or blackout. If you have experienced seizures or
blackouts, or if you have a family history of such occurrences,
consult your doctor before playing video games on your phone or
enabling a flashing-lights feature on your phone.
• Website: www.alcatelonetouch.us
• Facebook: http://www.facebook.com/alcatelonetouchusa /
www.facebook.com/alcatelonetouchcanada
• Twitter: http://www.twitter.com/alcatelonetouch
• Hot Line Number: In the United States, call 855-368-0829
for technical support. In Canada, call 855-844-6058 for
technical support.
On our Internet site, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask any
questions you may have.
An electronic version of this user guide is available in English and
other languages according to availability on our server:
www.alcatelonetouch.us
Your telephone is a transceiver that operates on GSM networks
in quad-band with 850/900/1800/1900 MHz.
• BATTERY:
Following air regulation, the battery of your product is not charged.
Please charge it first.
Before removing the battery from your phone, make sure that the
phone is switched off.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic fumes
and burns).
- Do not puncture, disassemble or cause a short-circuit in a
battery.
- Do not burn or dispose of a used battery in household rubbish
or store it at temperatures above 60ºC.
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose for
which it was designed. Never use damaged batteries or those not
recommended by TCL Communication Ltd. and/or its affiliates.
• CHARGERS
Mains powered chargers will operate within the temperature range
of: 0°C to 40°C.
The chargers designed for your mobile phone meet with the
standard for safety of information technology equipment and office
equipment use. They are also compliant to the ecodesign directive
2009/125/EC. Due to different applicable electrical specifications,
a charger you purchased in one jurisdiction may not work in another
jurisdiction. They should be used for this purpose only.
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 100 mA
Output: 5 V, 200 mA
Battery:
Lithium 550 mAh
• RADIO WAVES:
THIS MOBILE PHONE MEETS THE GOVERNMENT’S
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
This symbol on your telephone, the battery and the
accessories means that these products must be taken
to collection points at the end of their life:
- Municipal waste disposal centres with specific bins for
these items of equipment.
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed
of in the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection
points.
In non European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into
ordinary bins if your jurisdiction or your region has suitable
recycling and collection facilities; instead they are to be taken to
collection points for them to be recycled.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING
TO THE INSTRUCTIONS.
Your mobile phone is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emission limits for exposure to
radio-frequency (RF) energy. These limits are part of comprehensive
guidelines and establish permitted levels of RF energy for the
general population. The guidelines are based on standards that
were developed by independent scientific organizations through
periodic and thorough evaluation of scientific studies. These
guidelines include a substantial safety margin designed to ensure
the safety of all persons, regardless of age and health.
20
The SAR limit set by public authorities such as the Federal
Communications Commission of the US Government (FCC), or by
Industry Canada, is 1.6 W/kg averaged over 1 gram of body tissue.
Tests for SAR are conducted using standard operating positions
with the mobile phone transmitting at its highest certified power
level in all tested frequency bands.
Although the SAR is determined at the highest certified power level,
the actual SAR level of the mobile phone while operating can be
well below the maximum value. This is because the mobile phone is
designed to operate at multiple power levels so as to use only the
power required to reach the network. In general, the closer you are
Before a mobile phone model is available for sale to the public,
compliance with national regulations and standards must be shown.
The highest SAR value for this model mobile phone when tested is
0.93 W/kg for use at the ear and 1.54 W/kg for use close to the
body.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for
help. Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to
operate the equipment.
While there may be differences between the SAR levels of various
mobile phones and at various positions, they all meet the
government requirement for RF exposure. For body-worn
operation, the mobile phone meets FCC RF exposure guidelines
provided that it is used with a non-metallic accessory with the
handset at least 10 mm from the body. Use of other accessories
may not ensure compliance with FCC RF exposure guidelines.
For the receiver devices associated with the operation of a licensed
radio service (e.g. FM broadcast), they bear the following statement:
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site: http://
www.phonefacts.net
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any special
precautions for use of mobile phones. If individuals are concerned,
they might choose to limit their own or their children’s RF exposure
by limiting the length of calls, or using “hands-free” devices to keep
mobile phones away from the head and body. (fact sheet n°193).
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Additional WHO information about electromagnetic fields and
public health are available on the following website: http://www.
who.int/peh-emf.
Note: This equipment has been tested and found to comply with
the limits for a Class B digital device pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However,
there is no guarantee that interference to radio or television
reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the condition that this device does not cause harmful
interference.
For other devices, they bear the following statement:
(1) this device may not cause harmful interference
Your mobile phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in
positions other than against your ear. In such circumstances the
device will be compliant with the guidelines when used with
headset or USB data cable. If you are using another accessory
ensure that whatever product is used is free of any metal and that
it positions the mobile phone at least 10 mm away from the body.
FCC ID: 2ACCJB069 (2051X)
Please note by using the device some of your personal data may be
shared with the main device. It is under your own responsibility to
protect your own personal data, not to share with it with any
unauthorised devices or third party devices connected to yours. For
products with Wi-Fi features, only connect to trusted Wi-Fi
networks. Also when using your product as a hotspot (where
available), use network security. These precautions will help prevent
unauthorised access to your device. Your product can store
personal information in various locations including a SIM card,
memory card, and built-in memory. Be sure to remove or clear all
personal information before you recycle, return, or give away your
product. Choose your apps and updates carefully, and install from
trusted sources only. Some apps can impact your product’s
performance and/or have access to private information including
account details, call data, location details and network resources.
Note that any data shared with TCL Communication Ltd. is stored in
accordance with applicable data protection legislation. For these
purposes TCL Communication Ltd. implements and maintains
appropriate technical and organisational measures to protect all
personal data, for example against unauthorised or unlawful
processing and accidental loss or destruction of or damage to such
personal data whereby the measures shall provide a level of security
that is appropriate having regard to
(i) the technical possibilities available,
(ii) the costs for implementing the measures,
• LICENCES
microSD Logo is a trademark.
The Bluetooth word mark and logos are
owned by the Bluetooth SIG, Inc. and any
use of such marks by TCL Communication
Ltd. and its affiliates is under license. Other
trademarks and trade names are those of
their respective owners.
alcatel 2051 Bluetooth Declaration
ID B020196
We hereby point out that the end user
warranty for infringement IPR is solely
limited to the EU.
If and to the extent that the Product is
exported, taken with or used by end
customer or end user outside the EU any
responsibility, warranty or indemnification
of manufacturer and its suppliers in regard
to the Product expires (including any
indemnification in regard to infringement
IPR).
(iii) the risks involved with the processing of the personal data, and
(iv) the sensitivity of the personal data processed.
You can access, review and edit your personal information at any
time by logging into your user account, visiting your user profile or
by contacting us directly. Should you require us to edit or delete
your personal data, we may ask you to provide us with evidence of
your identity before we can act on your request.
Protection against theft
(1)
Your telephone is identified by an IMEI (phone serial number)
shown on the packaging label and in the product's memory. We
recommend that you note the number the first time you use your
telephone by entering *#06# and keep it in a safe place. It may be
requested by the police or your operator if your telephone is stolen.
This number allows your mobile telephone to be blocked preventing
a third person from using it, even with a different SIM card.
Disclaimer
There may be certain differences between the user manual
description and the phone's operation, depending on the software
release of your telephone or specific operator services.
TCL Communication shall not be held legally responsible for such
differences, if any, nor for their potential consequences, which
responsibility shall be borne by the operator exclusively.
22
23
24
25
26
humidity, excessive temperatures or extreme environmental
conditions, sand, excess dust and any condition outside the
operating guidelines;
delivery. Upon receipt, the service center will verify the warranty
conditions, repair, and return your device to the address provided in
the RMA. Check the warranty repair status by going online with the
RMA number on web portal.
• Clean the battery contact if it’s dirty
• Make sure your battery is inserted properly before plugging in the
charger
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around
20 minutes to display the battery charger indicator on the screen
• Make sure charging is carried out under normal conditions (0°C
to +40°C)
• When abroad, check that the voltage input is compatible
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a
network (check for overloaded or unavailable network)
• Check your subscription status with your operator (credit, SIM
card valid, etc.)
• Make sure you have not forwarded incoming calls
• Make sure that you have not barred certain calls
• Make sure that your phone is not in flight mode
I can't access my voicemail
• Make sure your operator’s voicemail number is correctly entered
in "Messages\Voice mail server"
• Try later if the network is busy
21
TCL Communication Ltd.
Warranty................................
• Defects in appearance, cosmetic, decorative or structural items
such as framing and non-operative parts;
TCL Communication Ltd. warrants to the original retail purchaser of
this wireless device that should this product or part thereof during
normal consumer usage and condition be proven to be defective in
material or workmanship that results in product failure within the
first twelve (12) months from the date of purchase as shown on
your original sales receipt from an authorized sales agent. Such
defect(s) will be repaired or replaced (with new or rebuilt parts) at
the company’s option without charge for parts or labor directly
related to the defect(s).
Batteries, power adapters, and other accessories sold as in box
items are also warranted against defects and workmanship that
results in product failure within the first six (6) months period from
the date of purchase as shown on your original sales receipt. Such
defect(s) will be repaired or replaced (with new or rebuilt parts) at
the company’s option without charge for parts or labor directly
related to the defect(s).
The limited warranty for your wireless device will be voided if any
of the following conditions occur:
• Non-compliance with the instructions for use or installation, or
with technical and safety standards applicable in the geographical
area where your phone is used;
• Connection to any equipment not supplied or not recommended
by TCL Communication Ltd.;
• Modification or repair performed by individuals not authorized by
TCL Communication Ltd. or its affiliates;
• Changes to the device operating system by the user or third party
applications;
• Acts of god such as inclement weather, lightning, power surges,
fire, humidity, infiltration of liquids or foods, chemical products,
download of files, crash, high voltage, corrosion, oxidation;
• Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCL Communication
Ltd. or any of its affiliates be liable for incidental or consequential
damages of any nature whatsoever, including but not limited to
commercial loss, to the full extent those damages can be disclaimed
by law. Some states do not allow the exclusion or limitation of
incidental or consequential damages, or limitation of the duration of
implied warranties, so the preceding limitations or exclusions may
not apply to you.
How to obtain Support: In United States please call, (855) 3680829 or go to www.alcatelonetouch.us for technical support. In
Canada please call, (855) 844-6058 or go to www.alcatelonetouch.
ca for technical support. We have placed many self-help tools that
may help you to isolate the problem and eliminate the need to send
your wireless device in for service. In the case that your wireless
device is no longer covered by this limited warranty due to time or
condition, you may utilize our out of warranty repair options.
Before contacting the service centre, you are advised to follow the
instructions below:
• You are advised to fully charge (
) the battery for optimal
operation.
• Avoid storing large amounts of data in your phone as this may
affect its performance.
• You can reset by long pressing the # key and the power on/off
key under power off mode. ALL User phone data: contacts,
messages and files will be lost permanently. It is strongly advised
to fully back up the phone data and profile before doing
formatting.
and carry out the following checks:
My phone can't switch on
• Check the battery contacts, remove and reinstall your battery,
then turn your phone on
• Check the battery power level, charge for at least 20 minutes
• If it still does not work, please reset the phone using the power
key and the # key
My phone is frozen or has not responded for several minutes
• Restart your phone by pressing and holding the
key
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please reset the phone using the power
key and the # key
31
32
numbers (IMEI);
(1)
Troubleshooting
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA
for the defective device. Ship the device with a copy of the original
proof of purchase (e.g. original copy of the dated bill of sale, invoice)
with the owner’s return address (No PO Boxes accepted), wireless
carrier’s name, alternate daytime phone number, and email address
with a complete problem description. Only ship the device. Do not
ship the SIM card, memory cards, or any other accessories such as
the power adapter. You must properly package and ship the wireless
device to the repair center. TCL Communication Ltd. is not
responsible for devices that do not arrive at the service center or
are damaged in transit. Insurance is recommended with proof of
• Removal or altering of the wireless device’s event labels or serial
28
The exposure standard for mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR.
to a wireless base station antenna, the lower the power output of
the mobile phone.
- Reorient or relocate the receiving antenna.
19
General information............
Parents should monitor their children's use of video games or other
features that incorporate flashing lights on the phones. All persons
should discontinue use and consult a doctor if any of the following
symptoms occur: convulsion, eye or muscle twitching, loss of
awareness, involuntary movements, or disorientation. To limit the
likelihood of such symptoms, take the following safety precautions:
- Do not play or use a flashing-lights feature if you are tired or need
sleep.
- Take a minimum of a 15-minute break hourly.
- Play in a room in which all lights are on.
- Play at the farthest distance possible from the screen.
- If your hands, wrists, or arms become tired or sore while playing,
stop and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.
When you play games on your phone, you may experience
occasional discomfort in your hands, arms, shoulders, neck, or other
parts of your body. Follow the instructions to avoid problems such
as tendinitis, carpal tunnel syndrome, or other musculoskeletal
disorders.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when holding
your device near your ear while the loudspeaker is in use.
• PRIVACY:
Please note that you must respect the laws and regulations in force
in your jurisdiction or other jurisdiction(s) where you will use your
mobile phone regarding taking photographs and recording sounds
with your mobile telephone. Pursuant to such laws and regulations,
it may be strictly forbidden to take photographs and/or to record
the voices of other people or any of their personal attributes, and
duplicate or distribute them, as this may be considered to be an
invasion of privacy. It is the user's sole responsibility to ensure that
prior authorisation be obtained, if necessary, in order to record
private or confidential conversations or take a photograph of
another person; the manufacturer, the seller or vendor of your
mobile phone (including the operator) disclaim any liability which
may result from the improper use of the mobile phone.
My phone turns off by itself
• Make sure power off key is not mis-contacted
• Check the battery charge level
• If it still does not work, please reset the phone using the power
key and the # key
My phone can't charge properly
• Make sure you are using an alcatel battery and the charger from
the box
My phone can't connect to a network or “No service” is displayed
• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded
My phone can't connect to the Internet
• Check that the IMEI number (press *#06# ) is the same as the
one printed on your warranty card or box
• Make sure that the internet access service of your SIM card is
available
• Check your phone's Internet connecting settings
• Make sure you are in a place with network coverage
• Try connecting at a later time or another location
The caller’s name/number does not appear when a call is received
• Check that you have subscribed to this service with your
operator
• Your caller has concealed his/her name or number
I can't find my contacts
• Make sure your SIM card is not broken
• Make sure your SIM card is inserted properly
• Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the volume
key
• Check the network strength
• Make sure that the receiver, connector or speaker on your phone
is clean
Invalid SIM card
• Make sure the SIM card has been correctly inserted
• Make sure the chip on your SIM card is not damaged or scratched
• Make sure the service of your SIM card is available
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service
• Make sure this feature does not require an alcatel accessory
Unable to make outgoing calls
• Make sure you have dialed a valid number and press the
key
• For international calls, check the country and area codes
• Make sure your phone is connected to a network, and the
network is not overloaded or unavailable
• Check your subscription status with your operator (credit, SIM
card valid, etc.)
• Make sure you have not barred outgoing calls
• Make sure that your phone is not in flight mode
When I select a number from my contacts, the number can't be
dialed
• Make sure that you have correctly recorded the number in your
file
• Make sure that you have inputted the country prefix when calling
a foreign country
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some
files from your SIM card or save the files in the phone contacts
27
I am unable to send and receive MMS
• Check your phone memory availability as it might be full
• Contact your network operator to check service availability and
check MMS parameters
• Verify the server centre number or your MMS profile with your
operator
• The server centre may be swamped, try again later
The flickering
icon is displayed on my standby screen
• You have saved too many short messages on your SIM card;
delete some
SIM card PIN locked
• Contact your network operator to obtain the PUK code (Personal
Unblocking Key)
alcatel is a trademark of
Alcatel-Lucent and is used under license by
TCL Communication Ltd.
I am unable to download new files
• Make sure there is sufficient phone memory for your download
• Select the microSD card as the location to store downloaded files
• Check your subscription status with your operator
© Copyright 2016 TCL Communication Ltd
All rights reserved
The phone can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible
to other users
• Make sure that the two phones are within Bluetooth’s detection
range
TCL Communication Ltd. reserves the right to
alter material or technical specification
without prior notice.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum
3 hours)
• After a partial charge, the battery level indicator may not be
exact. Wait for at least 20 minutes after removing the charger to
obtain an exact indication
• Adjust the brightness of screen as appropriate
• Deactivate Bluetooth when not in use
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability
•
Damage from exposure to water or other liquids, moisture,
Contact your network operator to check service availability.
29
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34
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